JP2015219733A - Business analysis system, business analysis method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service for systematic business analysis and business improvement.SOLUTION: A business analysis system comprises a telephone exchange controlling a plurality of telephone sets and a client computer connectable to a server computer via a network. The server computer authenticates the client computer on the basis of personal information including a section of an organization or a group to which a user of the client computer belongs and an extension number, identifies position information where authentication of the client computer has succeeded, collects call history information from the telephone exchange, and analyzes the collected call history information and the position information; the analysis accepts a user or a section to analyze and an analysis period, selects call history information and the position information that satisfy the analysis condition, computes statistical frequency every extension number the user has called from the selected call history information, and computes statistical information of the position information by which the user has authenticated the client computer.

Description

  The present invention relates to a system for acquiring a call history of a telephone exchange system used by a person in the company and position information of a presence system using a computer and analyzing a business state of an organization or an individual.

  In recent years, the demands of customers have been diversified because IT environment innovations have created an environment that is not bound by things and places. As a manufacturer, it is difficult to respond to customer demands simply by selling goods, so the mainstream is to provide software and services together as a solution. Projects are set up to provide solutions. In addition to individual abilities, it is essential to obtain cooperation between members and organizations, manage operations, and improve productivity.

  Call log information acquired by a telephone exchange can be used as one method for analyzing the business status of an organization or an individual. The call log information includes information on when and where from which extension number, and the communication status between individuals and organizations is obtained and analyzed by using the functions of the syslog server to collect notifications and information. It can be applied to.

  Furthermore, as one method for analyzing the business status, the status and position information of a presence system using a computer such as a personal computer (PC) can be used. The PC status and location information that can be acquired by the presence system includes the information on the base to which the PC is connected, the floor and location in the base, whether the PC is logged in, and the PC screen saver is activated. / Absence information can be acquired.

  For example, in Patent Document 1, an individual's business analysis including presence / absence of a person's seat is performed from a transmitter such as an ID card, a receiver connected to a PC, and an operation history of the operator by an application in the PC. Technology is disclosed.

JP 2013-30160 A

  With the recent innovation of IT technology, it is essential to change and manage business content and improve organizational productivity. However, the invention described in Patent Document 1 is limited to individual business analysis, It is not intended to analyze business relationships as an organization or organization, and is not an analysis standard for judging overall productivity.

  Moreover, in the said patent document 1, in order to collect information, the transmitter with which an ID card etc. were equipped, a receiver, etc. are needed, and there is a problem that it is limited to the work analysis of the person who has a transmitter. there were.

  The problem to be solved by the present invention is not only using a measuring device such as a sensor, but also using business software such as a telephone and a presence system, so that not only the presence / absence status of an individual, but also call history, location information, etc. Therefore, it is to provide a service that performs systematic business analysis and business improvement by acquiring information between individuals and between organizations.

  The present invention is a business analysis system comprising a telephone exchange for controlling a plurality of telephones and a client computer connectable to a server computer via a network, and analyzing a business of a user of the client computer, The server computer includes a personal information storage unit that stores personal information of a user of the client computer, an authentication unit that authenticates the client computer based on the personal information, and location information that the client computer has been successfully authenticated. A location information acquisition unit to be identified; a log collection unit for acquiring call history information from the telephone switch; an information storage unit for collecting the call history information and the location information; and the collected call history information and location information. The personal information includes a department of an organization or organization to which the user belongs and an extension number. The analysis unit accepts a user or a department to be analyzed, an analysis period of the call history information and location information, and sets it as an analysis condition. Statistical information of frequency information for each extension number with which the user or department has called from the selected call history information, and statistical information of the positional information with which the user has authenticated the client computer Is calculated.

  Therefore, according to the present invention, if a position information acquisition unit (presence system) for specifying the position information of the client computer is introduced, it is possible to analyze the business without adding a special device or the like. Also, by collecting the collected information, work management work for each individual can be simplified. From the results of business analysis, it is possible to give an effective index of organizational change for improving business efficiency.

It is a block diagram which shows the Example of this invention and shows an example of a work analysis system. It is a figure which shows the Example of this invention and shows an example of call log information. It is a figure which shows the Example of this invention and shows an example of position information. It is a figure which shows the Example of this invention and shows an example of employee information. It is a figure which shows the Example of this invention and shows an example of the information which combined telephone call history information and position information. It is a flowchart which shows the Example of this invention and shows an example of the acquisition process of call log information. It is a flowchart which shows the Example of this invention and shows an example of the acquisition process of a positional information. It is a flowchart which shows the Example of this invention and shows an example of the process which analyzes call log information and position information. It is a flowchart which shows an Example of this invention and shows an example of the process which analyzes work about an individual. It is a flowchart which shows an Example of this invention and shows an example of the process which analyzes a business about an organization. FIG. 5 is a screen image of a GUI for selecting a process for analyzing call history information and position information according to an embodiment of the present invention. It is a screen image which shows the Example of this invention and sets the conditions at the time of analyzing call log information. It is a figure which shows the Example of this invention and shows an example of the analysis result of an individual work condition. It is a figure which shows the Example of this invention and shows an example of a personal analysis result. It is a figure which shows the Example of this invention and shows an example of the analysis result of a department. It is a block diagram which shows the Example of this invention and shows an example of an information collection DB server.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

  FIG. 1 is a block diagram illustrating an example of the overall configuration of a business analysis system. The business analysis system includes a telephone exchange 1 that controls the multifunction telephones 6-1 to 6-2, and a presence server 2 that acquires the status and position information of personal computers (PCs) 7-1 to 7-2 used by employees. An active directory (AD) server 3 that manages employee information, a syslog server 4 that collects log data such as call history information, and an information collection DB server that collects location information and call history information and manages them in a database 5 and a control panel PC 8 for analyzing information managed by the information collection DB server 5 are connected by a network 11. Hereinafter, the generic name of the multi-function telephones 6-1 to 6-2 is denoted by reference numeral 6, and similarly, the generic name of the PCs 7-1 to 7-2 is denoted by reference numeral 7. Note that the PC 7 assigned to the employee functions as a client computer. Further, the client computer is not limited to the PC 7, and may be configured by a portable computer such as a tablet terminal.

  In this embodiment, the extension number of the multifunction telephone 6 is assigned in advance to the employee registered in the AD server 3. Each employee is lent with a PC 7 and logs in to the AD server 3 with an account assigned in advance.

  When the login is successful, the AD server 3 notifies the presence server 2 of the login of the PC 7, and the presence server 2 acquires the position information (base, floor, or room) and monitors the state of the PC 7 (whether there is an operation, etc.). To do. The employee can connect the PC 7 at any location. Further, the employee can set the extension number assigned to the multifunction telephone 6 at an arbitrary base.

  The information collection DB server 5 collects and collects the terminal state and location information of the PC 7 acquired by the presence server 2 and the call history information (call log) of the telephone switch 1 output by the operation of the multi-function telephone 6. It is a computer that provides information to the control panel PC8.

  The multi-function telephone 6-2 and the PC 7-2 may be in the same base, or may be in another base via the network 11.

  The telephone exchange 1 includes a telephone operation information acquisition unit 1a and a telephone operation information transmission unit 1b, and is installed in a multi-function telephone 6-1 and other bases via the network 11. It is a device that controls. In the telephone exchange 1, the telephone operation information acquisition unit 1a acquires the call history information 5b.

  FIG. 2A is a diagram illustrating an example of the call history information 5b. The call history information 5b includes an identifier 101, a calling number (caller number) 102, an extension 103 that stores a destination extension number, an external line 104 that stores a destination external number (dial destination number), and a call history. The record 105 includes a date 105, a call start 106 for storing the call start time, a call end 107 for storing the call end time, and a call time 108.

  The acquired call history information 5b is once collected in the syslog server 4 via the network by the telephone operation information transmission unit 1b, and then collected in the information collection DB server 5 at a predetermined timing (for example, at night). Managed.

  FIG. 13 is a block diagram illustrating an example of the information collection DB server 5. The information collection DB server 5 includes a processor 501, a memory 502 for holding data and programs, a storage device 503 for storing call history information 5b and position information 5c, and an input for inputting commands and information including a mouse and a keyboard. A computer including a unit 504 and an output unit 505 that outputs information including a display.

  The data collection management unit 5a manages the call history information 5b and the position information 5c stored in the storage device 503 as a database.

  The functional unit of the data collection management unit 5a is loaded into the memory 502 as a program. The processor 501 operates as a functional unit that provides a predetermined function by performing processing according to a program of each functional unit. For example, the processor 501 functions as the data collection management unit 5a by performing processing according to the data collection management program. The same applies to other programs. Furthermore, the processor 501 also operates as a functional unit that provides each function of a plurality of processes executed by each program. A computer and a computer system are an apparatus and a system including these functional units.

  Information such as programs and tables for realizing each function such as the data collection management unit 5a is stored in a storage device 503, a nonvolatile semiconductor memory, a hard disk drive, a storage device such as an SSD (Solid State Drive), or an IC card or SD card. And can be stored in a computer-readable non-transitory data storage medium such as a DVD.

  Although not shown, the presence server 2, the AD server 3, the syslog server 4, the PC 7, and the control panel PC 8 are configured similarly to the information collection DB server 5 of FIG.

  In this embodiment, the control panel PC 8 associates information (call history information 5b and location information 5c) collected and managed by the data collection management unit 5a with employee information registered in the AD server 3. It is possible to analyze an individual's business form from the number of calls (frequency) between individuals, the frequency of call time, the time zone during which the phone is used, and the like. In addition, by collecting personal information in units of organizations, it can also be used for analysis of cooperation density between organizations.

  In addition, it is conceivable that another employee handles the multi-function telephone 6, but for example, the person himself / herself is determined to some extent from the current work location, presence / absence at the work location, etc. from the connection information of the PC 7 acquired by the presence server 2. It is also possible to determine whether or not it is being used.

  The syslog server 4 is a computer that receives a failure of the telephone exchange 1, call history information, and the like and outputs the information to the information collection DB server 5 via the network 11 or the like. The information that can be collected by the syslog server 4 can collect and notify hardware and software failure information, login information, etc. in addition to the above-described call history information 5b, and can be collected by the management information editing unit 8d of the control panel PC8. It is also possible to collect and analyze information at the time of failure.

  The presence server 2 forms a presence system in cooperation with client applications (PC state monitoring unit 7a, PC information transmission unit 7b) installed in the PC 7. That is, the PC status collection unit 2a of the presence server 2 collects the position information (including status information) acquired by the PC status monitoring unit 7a of each PC 7. Specifically, the PC information transmission unit 7 b transmits information such as an event acquired by the PC state monitoring unit 7 a of each PC 7 to the presence server 2.

  In the presence system, online / offline and screen saver are turned on as the status monitored by the PC status monitoring unit 7a of the PC 7 and the location where the PC 7 is connected (network switch (not shown) forming the network 11). It is a system that collects presence such as whether it is. Connection information acquired by the presence system and presence related logs (position information) are collected in the information collection DB server 5 and used for business analysis. Note that the position information may include state information of the PC 7.

  By associating the information collected by the presence server 2 with the employee information registered in the AD server 3, it is possible to determine the work mode such as where to work, such as the working place and the self-seat / conference room. It can also be used for schedule management.

  In addition, based on work location information collected by the presence server 2, call history information acquired by the telephone exchange 1, organization information from the AD server 3, which employee or organization the employee often works with, etc. It can also be used as information for analyzing relationships with organizations.

  FIG. 2B is a diagram illustrating an example of the position information 5c collected by the presence server 2. The position information 5c includes, in one record, an identifier 111, a user ID 112, an event 113 that has occurred in the PC 7, a date and time 114 at which the event has occurred, and a seating location 115 that stores the name of the site to which the PC 7 has logged in.

  When a predetermined event occurs, the PC state monitoring unit 7a of each PC 7 acquires information on the event, adds the user ID, and transmits the information to the presence server 2 from the PC information transmission unit 7b. The presence server 2 receives the event from the PC 7, and generates a record of the position information 5c that stores the event 113 together with the position information (attended location 115) specified at the time of login.

  The AD server 3 is a computer having an employee information management unit 3a for registering and managing various employee information such as names, employee numbers, extension numbers, and organization names of persons belonging to the organization. The AD server 3 notifies the information collection DB server 5 of information such as the name and the organization to which the AD server 3 can be associated with the information collected from the syslog server 4 and the presence server 2. In the DB information output unit 8c of the control panel PC8, when the analysis result is output, the statistical information such as the name and the department to which the employee is assigned is output.

  FIG. 2C is a diagram illustrating an example of employee information 3 b managed by the employee information management unit 3 a of the AD server 3. The employee information 3b includes an employee ID 121, an employee name 122, an extension 123 assigned to the employee, a user ID 124 and a password 125 that the employee uses for authentication of the PC 7, a department 126 to which the employee belongs, One record includes the employee's base 127, the employee's job title 128, and the group 129 within the department to which the employee belongs. The PC 7 can be authenticated when logging into the AD server 3.

  The information collection DB 5 includes call history information 5b such as an extension number and an outside line number notified from the telephone exchange 1 via the syslog server 4, the presence of each employee notified from the presence server 2, and the AD server 3 Is a computer that centrally manages information such as the name and department of each individual acquired from the system, outputs information requested from the control panel PC 8, and manages data used for business analysis.

  The control panel PC 8 has a CPU for performing information processing, a hard disk drive, a liquid crystal display, and an application for analyzing the work of each individual or organization. Various information collected by the information collection DB server 5 is stored in the DB information acquisition unit 8a. The computer having a user interface for acquiring and analyzing the business in the DB information editing unit 8b and performing editing.

  In the business analysis application (DB information editing unit 8b), the analysis from the call history information 5b for each employee, the analysis from the position information 5c, the business analysis that combines these analysis results, and the individual to be analyzed The DB information output unit 8c outputs a result from information collected by the information collection DB server 5 such as a correlation diagram with other employees or organizations. Similarly, the control panel PC 8 performs business analysis between the same group, the same department, each organization, and between organizations. In addition, the control panel PC8 outputs a work table for a specified period from the output of analysis results, a list of collected data, the location information at work using the collected information, the presence and the call status, etc. Is possible.

  The multi-function telephone 6 includes a handset for transmitting / receiving, a dial button for making a call, a function button for using a telephone exchange function such as a hold / transfer and a one-touch button, and a liquid crystal for displaying number information. This is a telephone terminal device having a telephone operation unit 6a. The telephone terminal device is connected to the telephone exchange 1 via the network 11 or directly. Operation logs such as off-hook / on-hook and dial operation of the handset can be acquired by the telephone operation information acquisition unit 1 a of the telephone exchange 1.

  The PC 7 is an information terminal device used for business. The PC 7 has a PC state monitoring unit 7a for monitoring the state of the PC 7 in order to provide the location information 5c including the state information to the presence server 2, and includes the state information periodically or when a predetermined event occurs. The location information 5c is transmitted from the PC information transmission unit 7b to the presence server 2 via the network 11.

  FIG. 2D shows information obtained by combining the call history information 5b and position information 5c collected and managed by the information collection DB server 5 with employee information managed by the employee information management unit 3a of the AD server 3 using the control panel PC8. It is an example. In the information 13 of FIG. 2D, information on the other party who made a call within a predetermined period for the employee whose extension number is 1234 is shown.

  The information 13 includes an identifier 131, a destination name 132, an extension 133 that stores the extension number of the destination, an external line 134 that stores the extension number of the destination, and a department 135 that stores the department name of the destination. , Call date 136, call start time 137, call time 138, callee employee base 139, callee job title 140, Gr141 for storing the group name of the callee department, and callee One record includes a location 142 for storing the position information (work location) of the employee and a remark 143.

  Here, the name 132, the extension 133, the department 135, the base 139, the post 140, and the Gr 141 are the name 122, the department 126, the base 127, and the post 128 with the extension 123 of the employee information 3b shown in FIG. And Gr129 information. Further, the extension 133, the outside line 134, the date 136, the call start 137, and the call time 138 of the information 13 are values of the extension 103, the outside line 104, the date 105, the call start 106, and the call time 108 shown in FIG. 2A. Also, the presence location 142 of the information 13 is a value obtained by acquiring the user ID 124 from the employee information 3b using the name 132 as a key and reading the presence location 115 of the record in which the user ID 112 of the location information 5c and the target date and time 114 match. It is.

  The information collected by the information collection DB server 5 is organized and processed by the control panel PC8, so that the attendance graph (work schedule) 170 shown in FIG. The analysis results 180 and 190 shown can be output.

  FIG. 3 is a flowchart showing an example of processing in which the telephone exchange 1 acquires call history information of the multifunction telephone 6. By operating the telephone operation unit 6a of the multi-function telephone 6, the telephone operation information acquisition unit 1a of the telephone exchange 1 can acquire the call start date and time, the caller number, and the destination number.

  The telephone exchange 1 detects the dialing operation on the multi-function telephone 6 (20). The telephone exchange 1 acquires the calling number of the multi-function telephone 6 that performed the dial operation and the number of the other party and connects the line (21). The telephone exchange 1 determines whether or not an incoming call is received at the other party's telephone (22). If the other party's telephone does not respond, the process proceeds to step 27, the information acquired in step 21 is discarded, and the process is terminated.

  On the other hand, when the other party's phone answers, the telephone exchange 1 acquires the start time of the call (23). The telephone exchange 1 determines whether there is a transfer at the connection destination (24). If there is no transfer at the connection destination, the telephone exchange 1 proceeds to step 25 and waits for the end of the call. On the other hand, if there is a transfer at the connection destination, the process proceeds to step 28, and the telephone exchange 1 acquires the transfer time and the extension number of the transfer destination. In step 29, it is determined whether or not the telephone exchange 1 has received an incoming call at the transfer destination. If the transfer destination telephone does not respond, the process proceeds to step 25 to end the call. On the other hand, when the transfer destination telephone answers, the telephone exchange 1 updates the call start time (30).

  When the call ends, the telephone exchange 1 acquires the call end time and generates call history information 5b (26). The generated call history information 5b is transmitted from the telephone operation information transmission unit 1b to the syslog server 4.

  With the above processing, when the multi-function telephone 6 makes a call, the telephone exchange 1 acquires the calling number and the destination number and connects the line. When the incoming call is received, the call start time and the call end time are acquired. Call history information 5b is generated.

  FIG. 4 is a flowchart showing an example of processing for acquiring presence information (terminal state and position information) from the PC 7. This flowchart shows a series of processes from login to logoff of the PC 7.

  When the PC 7 detects the login to the AD server 3 (40), the presence server 2 updates the information managed by the PC information management unit 2b, and the PC status collection unit 2a updates the information on the location of the PC 7 and the login start time. (41). The state (event) of the PC 7 such as login is detected by the state monitoring unit 7a of each PC 7, and the information transmission unit 7b of the PC 7 notifies the presence server 2 of the event that has occurred.

  The presence server 2 determines whether the event received from the PC 7 is a screen saver ON (42). If the received event is that the screen saver is ON, the presence server 2 proceeds to step 45 and determines that the employee of the PC 7 has left. In this embodiment, it is assumed that the activation of the screen saver of the PC 7 is set after a predetermined time from the absence of input from an input device such as a mouse or a keyboard. In step 45, the presence server 2 obtains the time when the employee of the PC 7 leaves.

  Next, the presence server 2 determines whether or not the event received from the PC 7 is OFF of the screen saver (46). If the received event is OFF of the screen saver, the presence server 2 determines that the seat has returned to the seat, and acquires the seating time in step 47. Here, the difference between the absence time acquired in step 45 and the presence time acquired in step 47 is calculated as the absence time. In step 43, when the presence server 2 detects that the PC 7 has logged off (43), the time when the use of the PC 7 is terminated is acquired.

  Through the above processing, during the period from login to logoff of the PC 7, employee absence can be detected by turning the screen saver on and off to calculate the absence time, and the login location can be acquired as the presence location. .

  In the above description, when the state of the PC 7 is the screen saver, it is determined that the employee is away from the seat, and the away state and the away time are acquired. When the screen saver is released, it is considered to be present and the attendance time is acquired.

  FIG. 5 is a flowchart illustrating an example of processing when the information collected by the data collection management unit 5a of the information collection DB server 5 is analyzed by the DB information editing unit 8b of the control panel PC8.

  Call history information 5b and location information 5c acquired by the telephone exchange 1 and the presence server 2 are collected by the information collection DB server 5 via the network 11 and the syslog server 4.

  The DB information acquisition unit 8a of the control panel PC 8 acquires the call history information 5b stored in the information collection DB server 5 and the position information 5c including the state information (50, 51). At this time, the control panel PC 8 specifies the period for collecting information and acquires the information from the information collection DB server 5.

  In order to analyze the acquired information, the control panel PC 8 activates the DB information editing unit 8b. The activated DB information editing unit 8b first performs login authentication on an authentication screen (not shown) (53). When the login is completed, the control panel PC 8 outputs a GUI screen 161 as shown in FIG. 8 to the output unit 505 and receives an item to be analyzed (54).

  FIG. 8 is a GUI screen image for selecting a process for analyzing call history information and position information. The outline of the GUI screen 161 includes areas of individuals 55 to be analyzed in units of individuals, organizations 56 to be analyzed in units of departments, reports 57 that output totals or analysis results, and maintenance 58 that manages data and the like. .

  In the analysis of the individual 55, a call analysis 55a button for analyzing the call history information 5b of the designated employee, and a call analysis 56a button for analyzing the position information 5c including the status information of the designated employee's PC 7; The processing is started by clicking either the business analysis 55c button for analyzing the business of the designated employee or the correlation diagram 55d button indicating the correlation between employees.

  In the analysis of the organization 56, a button of the call analysis 56a for analyzing the call history information 5b of the designated department, and an inter-group analysis 56b for analyzing the position information 5c of the employee between the designated department and another department. The process is started by clicking either the button or the button of the inter-department analysis 56c that analyzes the business between the departments centered on the designated department.

  The report 57 includes a button for an analysis result output 57a for outputting a list of analysis results of the call history information 5b and the position information 5c, and a collected data list output 57b for outputting a list of designated call history information 5b or position information 5c. The processing is started by clicking either the button or the button of the work display 57c that outputs the work information of the designated employee.

  In the maintenance 58, an administrator setting, a user password setting, an output graph setting, and the like can be performed by clicking a button of the administrator function 58a.

  When the call analysis 55a is selected from <individual> on the GUI screen 161, the control panel PC8 can output the analysis condition input screen 162 shown in FIG. 9 and specify the analysis conditions.

  FIG. 9 is a screen image for setting conditions for analyzing call history information. Conditions that can be specified on the input screen 162 include date and time 162a for acquiring data, an extension 162b for specifying an individual, a name 162c, a department 162d, and the like. These conditions are input as AND conditions. Further, when further narrowing down the conditions, it is possible to input the telephone number 162e of the call destination and the call destination number 162f as the call destination information of the multi-function telephone 6.

  FIG. 6 is a flowchart illustrating an example of processing for analyzing a business for an individual. This process is executed after the job analysis 55c of the individual 55 shown in FIG. 8 is selected and the conditions are set in FIG.

  The task analysis 55c includes a call count collection process (steps 61 to 67) for analyzing the call history information 5b of the designated employee, a presence information collection process (steps 68 to 74) for analyzing the position information 5c, An example of executing these in parallel is shown.

  In the call count collection process, first, in step 62, the control panel PC8 acquires the analysis conditions and the aggregation target set on the screen of FIG. The control panel PC 8 selects information satisfying the analysis condition for the call history information 5b acquired from the information collection DB server 5, and repeats the processing of steps 63 to 66 for each call destination.

  In step 64, the control panel PC 8 counts the number of calls for each call destination for the specified employee for the call history information 5 b within the period (date and time 162 a) set on the screen 162.

In step 65, the call destination and the total number of calls are acquired as input values and set as graph setting values.
When the above processing is completed for all the call destinations that satisfy the analysis conditions, the control panel PC 8 generates a graph summing up the number of calls for each call destination in step 67.

  In the presence information collection process, first, in step 69, the control panel PC8 acquires the analysis condition and the aggregation target set on the screen of FIG. Control panel PC8 selects the information which satisfy | fills analysis conditions about the positional information 5c acquired from the information collection DB server 5, and repeats the process of steps 70-72 for every date.

  In step 71, the control panel PC 8 identifies the place where the PC 7 is logged in from the position information 5 c of each date for the designated employee, sets it as the seating place, detects the presence or absence of the seating in the seating place, Gather information on attendance. The presence information is collected as information including the location where the PC 7 is logged in and the state of absence.

  When the above processing is completed for all the dates that satisfy the analysis conditions, the control panel PC8 performs analysis in step 73 from the seating location for each date and the seating time for the entire analysis period (the time during which the PC7 was logged in). The ratio of each seated place during the period is calculated as the seating ratio. In step 74, an attendance graph as shown in FIG. 10 is generated from the presence location for each date and the state of absence. Further, based on the attendance rate calculated in step 73, the analysis evaluation column 182 shown in FIG. 11 is generated. Here, the analysis evaluation column 182 may display the ratio of the employee in the analysis period and the name of the base, and may further display a place with a high attendance rate.

  In step 75, the graph of the number of calls generated in step 66 by the control panel PC8, the presence graph (FIG. 10) generated in step 74, and the evaluation column 182 are combined, and the screen shown in FIG. Then, it outputs to the output part 505 (DB information output part 8c). The text in the evaluation column 182 is set in advance.

  FIG. 10 is an attendance graph 170 showing the work status within the analysis period of the employee specified on the screen 162. The attendance graph 170 is statistical information in which the location and time when the PC 7 is logged in for each date, the period from login to logoff, and the period when the user was away from the seat are displayed in a rectangle. The part where the place name of the seat is not displayed indicates the base of the employee. The attendance graph 170 can be handled as a work schedule (work information) in which the positions and times of employees to be analyzed are tabulated for each date.

  FIG. 11 is a diagram showing an individual business analysis result 180. The business analysis result 180 includes a graph 181 indicating the number of calls (frequency) with each extension based on the call history information 5b, an attendance graph 170 shown in FIG. 10, an attendance ratio for each base, It is comprised from the evaluation column 182 which shows the ratio of the seating place of.

  The graph 181 is statistical information in which a bar graph of the number of calls is set for each extension number in which the employee to be analyzed calls during the analysis period. The evaluation column 182 shows an example in which the ratio of each base where the employee to be analyzed is present during the analysis period and the location in the base are displayed as business contents.

  From the individual business analysis result 180, it is possible to read who (extension number) the employee was working at which base during the analysis period. By performing the individual business analysis result 180 for each of the employees, it is possible to measure the business relationship between the employees.

  The personal business analysis result 180 displays, for example, the number of calls made to which number and the number of bases at which location within the analysis period designated by the DB information editing unit 8b. Further, it is possible to automatically create a scheduler assumed from the presence information on each date within the analysis period from the time of the presence information.

  FIG. 7 is a flowchart illustrating an example of processing for analyzing a business between departments. This process is executed after selecting the inter-department analysis 56c of the organization 56 shown in FIG. 8 and setting the conditions in FIG.

  The inter-department analysis 56c includes a call count collection process (steps 81 to 87) for analyzing the call history information 5b of employees belonging to the designated department, and an attendance information collection process (step 88) for analyzing the position information 5c. ~ 94) are executed in parallel.

  In the call count collection process, first, in step 82, the control panel PC8 acquires the analysis conditions and the aggregation target set on the screen of FIG. The control panel PC 8 selects information that satisfies the analysis condition for the call history information 5b acquired from the information collection DB server 5, and repeats the processes of steps 83 to 86 for each call destination.

  In step 84, the control panel PC 8 counts the number of calls for each department of the call destination with respect to the call history information 5b within the analysis period (date and time 162a) set on the screen 162 for the employees belonging to the designated department.

In step 85, the call information between departments and the total value of the number of calls are acquired as input values and set as graph setting values.
When the above processing is completed for all call destinations that satisfy the analysis condition, the control panel PC 8 generates a pie chart in which the number of calls is totaled for each call destination department of the analysis target department in step 87. This graph displays the departments that made a call as a circle or other graphic, and connects the departments with lines. The line width between departments is set according to the number of calls. In other words, departments with a large number of calls are connected with a thick line, and departments with a small number of calls are connected with a thin line, so that the connection between the departments can be expressed with a line width for connection. In the pie chart, the department 126, the extension number, the number of calls during the analysis period, and the like can be displayed.

  In the presence information collection process, first, in step 89, the control panel PC8 acquires the analysis conditions and the aggregation target set on the screen of FIG. The control panel PC 8 selects information satisfying the analysis condition for the position information 5c acquired from the information collection DB server 5, and repeats the processing of steps 90 to 92 for each date within the analysis period for the employee of the target department.

  In step 91, the control panel PC 8 detects the place where the PC 7 is logged in from the position information 5 c within the analysis period for the employee belonging to the designated department, detects the presence place, and the presence information within the analysis period is obtained. collect. The presence information is collected as information including the location where the PC 7 is logged in and the state of absence.

  When the above processing is completed for all employees who satisfy the analysis conditions, the control panel PC8 performs analysis in step 93 from the seating location within the analysis period and the attendance time of the entire analysis period (time during which the PC 7 was logged in). The ratio of each seated place during the period is calculated as the seating ratio. In step 94, an attendance graph as shown in FIG. 10 is generated from the presence location and the absence state for each date. Further, based on the attendance rate calculated in step 93, an analysis evaluation column 193 shown in FIG. 12 is generated. Here, the analysis evaluation column may display the ratio and the name of the base where the employees of the relevant department are present during the analysis period, and may further display a place with a high attendance rate.

  In step 95, the pie chart of the number of calls generated in step 86 by the control panel PC8 and the evaluation column 193 generated in step 94 are combined, the screen shown in FIG. 13 is combined, and the screen is displayed to the output unit 505 in step 96. Output. Note that the text in the evaluation field 193 is set in advance.

  FIG. 12 is a diagram showing a business analysis result 190 between departments. The business analysis result 190 between departments includes a pie chart 191 indicating the number of calls to each extension based on the call history information 5b, a bar graph 192, a seating ratio for each base, and a ratio of the seating place in each base It is comprised from the evaluation column 193 which shows.

The pie chart 191 displays the departments that have made a call in a circle, and connects the departments that have made a call from the department to be analyzed with a line. The line width between departments is set according to the number of calls.
The bar graph 192 is the same as the graph 181 in FIG. 11, and displays the extension number and the number of calls in a bar graph. The pie chart 191 is statistical information that thickens the connection line in accordance with the frequency with which the analysis target department has made a call, and can display the connection between departments.

  The evaluation column 193 shows the ratio of each base where employees belonging to the department to be analyzed are present during the analysis period, and statistical information displaying the location in the base as the business content.

  From the business analysis result 190 between departments, it is possible to read at which base the employee of the target department was working with which department during the analysis period. In addition, the number of calls of employees belonging to a department or the departments of the call destinations are totaled, and the connection between the departments and the relevance are output as a ratio. It can help to improve organizational work efficiency, such as reviewing the work contents from the connection between departments and changing the system.

  In the above embodiment, the example is shown in which the presence server 2, the AD server 3, the syslog server 4, the information collection DB server 5, and the control panel PC 8 are executed by different computers. The functions of each server may be provided.

  In this case, one server computer has a position information acquisition unit that identifies the position of the PC 7 (client computer), a state detection unit that detects the state of the PC 7, and a log collection unit that acquires the call history information 5 b from the telephone switch 1. An information collecting unit that collects and accumulates the location information 5c and the call history information 5b, an analysis unit that analyzes the collected call history information 5b and the location information 5c, and personal information that stores information about the user of the client computer A storage unit and an authentication unit for authenticating a client computer are provided.

  In the above embodiment, the syslog server 4 acquires the call history information 5b. However, the information collection DB server 5 may acquire the call history information 5b from the telephone switch 1.

  Further, in the above embodiment, the determination of absence and presence is performed according to the activation and termination of the screen saver. However, when the screen saver is not set, there is no input from the input unit 504 such as a mouse or a keyboard. After a predetermined time (for example, 10 minutes) has elapsed, the determination of leaving the seat may be performed.

  Moreover, although the example which applies this invention to PC7 of the employee who belongs to a company was shown in the said Example, it can apply to the computer which the individual who belongs to a group or an organization uses.

  Further, the AD server 3 may detect that the PC 7 has moved to another group when the location where the PC 7 has logged in is different from the arrangement department (base 127).

  Further, the attendance rate can be a ratio obtained by dividing the login time within the analysis period by the working time within the analysis period.

  The configuration of the computer, the processing unit, the processing unit, and the like described in the present invention may be partially or entirely realized by dedicated hardware.

  In addition, the various software exemplified in the present embodiment can be stored in various recording media (for example, non-transitory storage media) such as electromagnetic, electronic, and optical, and through a communication network such as the Internet. It can be downloaded to a computer.

  The present invention is not limited to the above-described embodiments, and includes various modifications. For example, the above-described embodiments have been described in detail for easy understanding of the present invention, and are not necessarily limited to those having all the configurations described.

DESCRIPTION OF SYMBOLS 1 Telephone switch body 1a Telephone operation information acquisition part 1b Telephone operation information transmission part 2 Presence server 2a PC status collection part 2b PC information management part 3 AD server 3a Employee information management part 4 Syslog server 4a Telephone operation information collection part 4b Telephone operation information Transmission unit 5 Information collection DB server 5a Data collection management unit 6 Multifunction telephone 6a Telephone operation unit 7 PC
7a PC state monitoring unit 7b PC information transmitting unit 8 Control panel PC
8a DB information acquisition unit 8b DB information editing unit 8c DB information output unit 8d Management information editing unit 11 Network 501 Processor 502 Memory 503 Storage device 504 Input unit 505 Output unit

Claims (9)

A business analysis system comprising a telephone exchange for controlling a plurality of telephones and a client computer connectable to a server computer via a network, and analyzing a business of a user of the client computer,
The server computer is
A personal information storage unit for storing personal information of the user of the client computer;
An authentication unit for authenticating the client computer based on the personal information;
A location information acquisition unit that identifies location information for which authentication of the client computer was successful;
A log collection unit for obtaining call history information from the telephone exchange;
An information storage unit for collecting the call history information and the location information;
An analysis unit that analyzes the collected call history information and location information,
The personal information is
Including the department of the organization or group to which the user belongs, and an extension number,
The analysis unit
The user or department to be analyzed, the call history information and the analysis period of the location information are received and set as analysis conditions, and the call history information and the location information satisfying the analysis conditions are selected from the information storage unit. , Calculating the statistical information of the frequency for each extension number that the user has called from the selected call history information, and calculating the statistical information of the location information that the user has authenticated the client computer Analysis system. The business analysis system according to claim 1,
The analysis unit
The analysis document, the call history information and the location information analysis period are accepted and set as analysis conditions, the call history information satisfying the analysis conditions is selected from the information storage unit, and the selected call history information is selected. A business analysis characterized by outputting the frequency of calls for each destination caller that a user belonging to the analysis condition copy and the relationship between the analysis condition copy and the callee copy are output. system. The business analysis system according to claim 1,
The analysis unit
A business analysis system that outputs work information obtained by counting the location information obtained by authenticating the client computer for each date. A business analysis method comprising a telephone exchange for controlling a plurality of telephones and a client computer connectable to a server computer via a network, wherein the server computer analyzes a business of a user of the client computer,
A first step in which the server computer authenticates the client computer based on personal information including a department of an organization or organization to which a user of the client computer belongs and an extension number;
A second step in which the server computer specifies location information where the authentication of the client computer is successful;
A third step in which the server computer collects call history information from the telephone switch;
A fourth step in which the server computer analyzes the collected call history information and the location information;
The fourth step includes
Accepting the user or department to be analyzed, the call history information and the analysis period of the location information, and setting as analysis conditions;
Selecting the call history information and the location information satisfying the analysis condition, and calculating statistical information of the frequency for each extension number the user has called from the selected call history information;
Calculating statistical information of the location information by which the user has authenticated the client computer;
Business analysis method characterized by including. The business analysis method according to claim 4,
The fourth step includes
Accepting the analysis part, the call history information and the analysis period of the location information, and setting as analysis conditions;
The call history information satisfying the analysis condition is selected, and the frequency of the call for each copy of the call destination called by the user belonging to the analysis condition copy from the selected call history information, and the analysis condition portion Outputting the relationship between the caller and the callee department,
Business analysis method characterized by including. The business analysis method according to claim 4,
The fourth step includes
A work analysis method characterized by outputting work information obtained by collecting the position information obtained by authenticating the client computer for each date. A program for controlling a server computer,
A first procedure for authenticating the client computer based on personal information including a department of an organization or group to which a user of the client computer belongs and an extension number;
A second procedure for identifying location information where the authentication of the client computer is successful;
A third procedure for collecting call history information from a telephone switch that controls the plurality of telephones;
A fourth procedure for analyzing the collected call history information and the location information,
The fourth procedure includes:
A procedure for accepting a user or a department to be analyzed, an analysis period of the call history information and the location information, and setting as analysis conditions;
Selecting the call history information and the location information satisfying the analysis conditions, and calculating the statistical information of the frequency for each extension number the user has called from the selected call history information;
A procedure for calculating statistical information of location information by which the user has authenticated the client computer;
To cause the server computer to execute. The program according to claim 7,
The fourth procedure includes:
A procedure for accepting the analysis part, the call history information and the analysis period of the location information, and setting as analysis conditions;
The call history information satisfying the analysis condition is selected, and the frequency of the call for each copy of the call destination called by the user belonging to the analysis condition copy from the selected call history information, and the analysis condition portion To output the relationship between the caller and the callee department,
The program characterized by including. The program according to claim 7,
The fourth procedure includes:
A program for outputting work information obtained by counting the position information obtained by authenticating the client computer for each date.