JP2015201805A - Management device, network repeater, management system, method for managing target device, and computer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily eliminate malfunction of a target device.SOLUTION: A management device comprises: a proximity wireless communication unit for performing proximity wireless communication; a target device related information acquisition unit for acquiring target device related information including at least one of device model related information, setting operation use information, environment related information, and history related information directly from a target device by the proximity wireless communication or indirectly from the target device through a storage medium device capable of executing the proximity wireless communication; an information identification unit for identifying conformable operation use information on the basis of the acquired target device related information; a conformable operation use information acquisition unit for acquiring the conformable operation use information; and a conformable operation use information transmission unit for transmitting the acquired conformable operation use information directly to the target device by the proximity wireless communication or indirectly to the target device through the storage medium device.

Description

  The present invention relates to management of target devices.

  For communication such as ESSID (Extended Service Set Identifier), IP (Internet Protocol) address, encryption key, etc. in a wireless LAN access point device or a wireless LAN station device (for example, a personal computer) constituting a wireless LAN (Local Area Network) If the parameters (communication parameters) used are set incorrectly, communication via the wireless LAN cannot be performed. Therefore, a technique has been proposed in which a wireless LAN station apparatus performs self-diagnosis to detect an error in a communication parameter, and displays an error message on a display unit to notify the user of an erroneous communication parameter setting (patent). Reference 1).

JP 2009-38665 A

  However, with the above-described technology for performing a self-diagnosis and displaying an error message in the wireless LAN station device, the user cannot know the erroneous setting of communication parameters in the wireless LAN access point device. For example, even if a self-diagnosis is performed in a wireless LAN access point device, the user cannot know the self-diagnosis result in a wireless LAN access point device that does not have a display unit. In addition, for beginners who have low knowledge of network and device setting skills, even if they can know the self-diagnosis result in the wireless LAN access point device, they do not know the specific countermeasures to solve the problem. In addition, there is a possibility that the problem cannot be solved. In addition, for example, even if a wireless LAN access point device is remotely accessed from a support base such as a manufacturer of the wireless LAN access point device via the Internet to acquire a self-diagnosis result and take a countermeasure, If a communication parameter for connecting to the Internet is incorrectly set in the wireless LAN access point device, such a response is impossible.

  The above-described problems are not limited to wireless LAN access point apparatuses, but are common problems in management apparatuses and management systems that manage arbitrary target apparatuses. In addition, in the conventional management apparatus and management system, it has been desired to reduce the size, reduce the cost, conserve resources, facilitate manufacturing, improve usability, and the like.

  SUMMARY An advantage of some aspects of the invention is to solve at least a part of the problems described above, and the invention can be implemented as the following forms.

  (1) According to one form of this invention, the management apparatus for managing an object apparatus is provided. The management device includes: a proximity wireless communication unit that performs proximity wireless communication; and by the proximity wireless communication, directly from the target device or indirectly from the target device through a storage medium device that can perform proximity wireless communication. , Model related information related to the model of the target device, operation usage information used for the operation of the target device and set operation use information set in the target device, and related to the operating environment of the target device A target device related information acquisition unit that acquires target device related information including at least one of environment related information and history related information related to an operation history of the target device; An information specifying unit for specifying compatible operation use information that is the operation use information that matches the operation of the target device based on the information; and an adaptive operation that is the specified operation use information An adaptive operation usage information acquisition unit for acquiring information; and the acquired adaptive motion usage information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device And an adapted operation usage information transmitting unit for transmitting to. According to the management device of this aspect, the management device acquires the target device related information by bringing the management device close to the target device or the recording medium device to the extent that close proximity wireless communication is possible. Based on the above, it is possible to identify and acquire the compatible operation usage information and transmit it directly or indirectly to the target device. For this reason, it is possible to solve the problem caused by the fact that the appropriate operation use information is not applied by applying the applicable operation use information in the target device. Therefore, the user can easily solve the problem of the target device. In addition, since the compatible operation usage information can be specified in the management device, the exchange of the target device related information and the compatible operation usage information between the devices are compared with the configuration in which the compatible operation usage information is specified in a device other than the management device. Can be omitted. For this reason, it is possible to shorten the time required to specify the adaptive operation usage information, and to reduce the processing load of data transmission / reception in the management apparatus.

  (2) The management device according to the above aspect further includes a user interface unit for inputting operation-related information related to the operation of the target device, wherein the information specifying unit includes the acquired target device-related information and the user The adaptive motion usage information may be specified based on the motion related information input from the interface unit. According to the management apparatus of this aspect, when the cause of the failure cannot be specified only by the target device related information, the possibility of specifying the cause of the failure can be improved, and more appropriate information can be specified as the compatible operation usage information.

  (3) According to another aspect of the present invention, a management device for managing a target device is provided. The management device includes: a proximity wireless communication unit that performs proximity wireless communication; and by the proximity wireless communication, directly from the target device or indirectly from the target device through a storage medium device that can perform proximity wireless communication. , Model related information related to the model of the target device, operation usage information used for the operation of the target device and set operation use information set in the target device, and related to the operating environment of the target device A target device related information acquisition unit that acquires target device related information including at least one of environment related information and history related information related to an operation history of the target device; adapted to the operation of the target device To the information specifying device that specifies the compatible operation use information that is the operation use information to be transmitted based on the target device related information. A device-related information transmitting unit; an adapted operation use information obtaining unit for obtaining the adapted operation use information specified and output by the information specifying device; and the obtained adapted operation use information by the proximity wireless communication An adaptive operation usage information transmitting unit that transmits the information directly to the target device or indirectly to the target device via the storage medium device. According to the management device of this aspect, the management device acquires the target device related information by bringing the management device close to the target device or the recording medium device to the extent that close proximity wireless communication is possible. It is possible to acquire the matching operation use information specified based on the information and transmit it directly or indirectly to the target device. For this reason, it is possible to solve the problem caused by the fact that the appropriate operation use information is not applied by applying the applicable operation use information in the target device. Therefore, the user can easily solve the problem of the target device. In addition, since the specification of the adaptive operation usage information is not executed in the management apparatus, it is possible to reduce the processing load in the management apparatus and the resources (CPU, memory, etc.) of the management apparatus.

  (4) In the management device of the above aspect, the management device further includes a user interface unit for inputting operation related information related to the operation of the target device, and the target device related information transmission unit is related to the acquired target device related Information and the operation related information input from the user interface unit are transmitted to the information specifying device, and the information specifying device uses the adaptive operation use based on the target device related information and the operation related information. Information may be specified. According to the management device of this aspect, when the cause of the failure cannot be specified only by the target device related information in the information specifying device, the possibility of specifying the cause of the failure is improved and more appropriate information is specified as the compatible operation usage information it can.

  (5) In the management device of the above aspect, the operation use information may include at least one of software executed in the target device and a setting value used for executing the software. According to the management apparatus of this aspect, at least one of software and setting values can be transmitted to the target apparatus as software or setting values suitable for the operation of the target apparatus. For this reason, in the target device, it is possible to solve the problem caused by the application of software or setting values that are not suitable for operation.

  (6) In the management device of the above aspect, the management device may be configured by a mobile communication device. According to the management device of this aspect, the user can easily bring the management device close to the target device.

  A plurality of constituent elements of each aspect of the present invention described above are not indispensable, and some or all of the effects described in the present specification are to be solved to solve part or all of the above-described problems. In order to achieve the above, it is possible to appropriately change, delete, replace with another new component, and partially delete the limited contents of some of the plurality of components. In order to solve part or all of the above-described problems or to achieve part or all of the effects described in this specification, technical features included in one embodiment of the present invention described above. A part or all of the technical features included in the other aspects of the present invention described above may be combined to form an independent form of the present invention.

  For example, according to one aspect of the present invention, the proximity wireless communication unit, the target device related information acquisition unit, the adaptive operation usage information acquisition unit, the information identification unit, and the adaptive operation usage information transmission unit are included. It can be realized as a device with one or more elements. The proximity wireless communication unit may be configured as a proximity wireless communication unit that performs proximity wireless communication, for example. The target device related information acquisition unit is, for example, a model related to the model of the target device, directly from the target device by proximity wireless communication, or indirectly from the target device via a storage medium device that can execute the proximity wireless communication. It includes at least one of related information, operation use information used for operation of the target device, environment related information related to the operating environment of the target device, and history related information related to the operation history of the target device. It may be configured as a target device related information acquisition unit that acquires target device related information. For example, the information specifying unit may be configured as an information specifying unit that specifies compatible operation use information that is operation use information that matches the operation of the target device based on the acquired target device related information. The adaptive motion usage information acquisition unit acquires, for example, adaptive motion usage information that is motion usage information specified based on the acquired target device related information and is motion usage information suitable for the operation of the target device. It may be configured as a usage information acquisition unit. The adaptive motion usage information transmission unit transmits the adaptive motion usage information acquired, for example, by transmitting the adaptive motion usage information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device. It may be configured as a part.

  Further, for example, in another aspect of the present invention, the proximity wireless communication unit, the target device related information acquisition unit, the adaptive operation usage information acquisition unit, the target device related information transmission unit, and the adaptive operation usage information transmission unit It can be realized as a device having one or more of the five elements. The proximity wireless communication unit may be configured as a proximity wireless communication unit that performs proximity wireless communication, for example. The target device related information acquisition unit is, for example, a model related to the model of the target device, directly from the target device by proximity wireless communication, or indirectly from the target device via a storage medium device that can execute the proximity wireless communication. It includes at least one of related information, operation use information used for operation of the target device, environment related information related to the operating environment of the target device, and history related information related to the operation history of the target device. It may be configured as a target device related information acquisition unit that acquires target device related information. For example, the target device related information transmission unit acquires the target device related information acquired for the information specifying device that specifies the compatible operation use information that is the operation use information that matches the operation of the target device based on the target device related information. May be configured as a target device related information transmitting unit that transmits The adaptive motion usage information acquisition unit may be configured as, for example, an adaptive motion usage information acquisition unit that acquires the adaptive motion usage information specified and output by the information specifying device. The adaptive motion usage information transmission unit transmits the adaptive motion usage information acquired, for example, by transmitting the adaptive motion usage information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device. It may be configured as a part. The devices in the above embodiments can be realized as, for example, a management device, but can be realized as devices other than the management device. According to such a form, it is possible to solve at least one of various problems such as downsizing of the apparatus, cost reduction, resource saving, power saving, easy manufacturing, and improvement in usability. Any or all of the technical features of each form of the management device described above can be applied to this device.

  The present invention can be realized in various forms. For example, a network relay device managed by a management device, a management system, a wireless LAN router device, a wireless LAN access point device, a method for managing a target device, a computer program for realizing such a method, a computer program for the computer program It can be realized in the form of a recorded non-temporary recording medium or the like.

It is explanatory drawing which shows schematic structure of the management system using the management apparatus as one Embodiment of this invention. It is a block diagram which shows the detailed structure of the mobile communication apparatus 100 in 1st Embodiment. It is a block diagram which shows the detailed structure of the network relay apparatus 200 in 1st Embodiment. It is a sequence diagram which shows an example of the procedure of the management process in 1st Embodiment. It is a sequence diagram which shows the other example of the procedure of the management process in 1st Embodiment. It is explanatory drawing which shows schematic structure of the management system 500a in 2nd Embodiment. It is a block diagram which shows the detailed structure of the portable communication apparatus 100a in 2nd Embodiment. It is explanatory drawing which shows the detailed structure of the server apparatus 300 in 2nd Embodiment. 6 is an explanatory diagram illustrating an example of a function list stored in a function list storage unit 341 of the server apparatus 300. FIG. The 1st sequence diagram which shows the procedure of the management process in 2nd Embodiment is shown. The 2nd sequence diagram which shows the procedure of the management process in 2nd Embodiment is shown. It is a block diagram which shows the structure of the management apparatus in 3rd Embodiment. It is a block diagram which shows the structure of the management apparatus in 4th Embodiment. It is a block diagram which shows the structure of the network relay apparatus in 5th Embodiment. It is a block diagram which shows the structure of the management system in 6th Embodiment.

A. First embodiment:
A1. System configuration:
FIG. 1 is an explanatory diagram showing a schematic configuration of a management system using a management apparatus as an embodiment of the present invention. The management system 500 includes a mobile communication device 100 that operates as a management device. The mobile communication device 100 manages a network relay device 200 that is a device to be managed (hereinafter referred to as “target device”). As will be described later, the network relay device 200 is a router device (wireless router device) having a wireless LAN access point function, and is connected to the Internet INT. The network relay device 200 performs wireless communication with a wireless LAN station (not shown) and connects a device such as a personal computer or a portable game machine (hereinafter referred to as “wireless LAN client”) equipped with the wireless LAN station to the Internet INT. Let

  When executing the management process described later, the mobile communication device 100 performs close proximity wireless communication with the network relay device 200 to acquire various types of information from the network relay device 200, and to the network relay device 200. Thus, information for solving the problem of the network relay device 200 is transmitted. Details of data exchanged between the mobile communication device 100 and the network relay device 200 will be described later.

  FIG. 2 is a block diagram illustrating a detailed configuration of the mobile communication device 100 according to the first embodiment. The mobile communication device 100 includes a display unit 30, a proximity wireless communication unit 42, a mobile communication unit 44, an operation unit 54, a CPU (Central Processing Unit) 10, and a memory 20. These functional units (display unit 30, proximity wireless communication unit 42, mobile communication unit 44, operation unit 54, CPU 10 and memory 20) are all connected to internal bus 60 and configured to be able to communicate with each other. ing. Note that the mobile communication device 100 is equipped with a battery (not shown), and each functional unit operates with electric power supplied from the battery. As the portable communication device 100, for example, a multifunctional mobile phone (so-called smart phone), a tablet personal computer, a mobile router used for connecting a wireless LAN client to the Internet via a mobile communication network, and the like are provided. It is possible to employ any device that has and is capable of close proximity wireless communication.

  The display unit 30 is configured by a touch panel display, displays an image stored in the memory 20, various menu screens, and the like, and outputs information related to a touch state of a touch pen, a finger, and the like.

  The close proximity wireless communication unit 42 includes a modulator, an amplifier, and an antenna, and performs wireless communication using a magnetic field as a communication medium with a relatively short maximum communication distance. In the present embodiment, NFC (Near Field Communication) defined in ISO / IEC18092 is adopted as such wireless communication. In place of ISO / IEC18092, ISO / IEC21481, ISO / IEC14443 (MIFARE (registered trademark)), TransferJet (registered trademark), Felica (registered trademark), RFID defined in ISO / IEC15693, etc. Radio communication of an arbitrary method having a relatively short maximum communication distance such as Radio Frequency IDentification may be employed.

  The mobile communication unit 44 includes a modulator, an amplifier, and an antenna, and conforms to standards such as 3G / HSPA (High Speed Packet Access), LTE (Long Term Evolution), and Wimax (Worldwide Interoperability for Microwave Access). As a mobile communication terminal that executes wireless data communication, wireless communication is performed with a base station of a mobile communication network.

  The operation unit 54 includes operation buttons for selecting various menus, buttons for inputting numbers and character strings, and the like.

  The CPU 10 executes a control program stored in the memory 20 to thereby execute a call control unit 10a, a target device related information acquisition unit 10b, an information specifying unit 10c, a user interface (UI) control unit 10d, and adaptive operation usage information. It functions as the transmission unit 10e. The call control unit 10 a performs call control in a voice call via the mobile communication unit 44. The target device related information acquisition unit 10b acquires target device related information from the network relay device 200 in a management process described later. Details of the target device related information will be described later. The information specifying unit 10c specifies operation use information suitable for the operation of the network relay device 200 (hereinafter referred to as “adapted operation use information”) in a management process described later. Details of the operation use information will be described later. The user interface control unit 10d controls image generation of various operation screens displayed on the display unit 30, transition of operation screens based on information input from the operation unit 54, and the like. When the mobile communication device 100 is configured by a device (for example, a mobile phone device) including a voice input / output unit, the user interface control unit 10d outputs an operation guidance by voice or an operation based on a voice operation input. Controls such as screen transitions may be executed. The adaptive operation usage information transmitting unit 10e transmits the adaptive operation usage information to the network relay device 200 in a management process described later.

  FIG. 3 is a block diagram illustrating a detailed configuration of the network relay device 200 according to the first embodiment. The network relay device 200 includes a proximity wireless communication unit 230, a wireless LAN communication unit 232, a wired LAN communication unit 234, a CPU 210, and a memory 220. Each of these functional units (the proximity wireless communication unit 230, the wireless LAN communication unit 232, the wired LAN communication unit 234, the CPU 210, and the memory 220) are all connected to the internal bus 250 and configured to be able to communicate with each other. .

  The close proximity wireless communication unit 230 includes a modulator, an amplifier, and an antenna, and performs wireless communication using a magnetic field as a communication medium with a relatively short maximum communication distance. Such wireless communication is wireless communication of the same method as the wireless communication executed by the close proximity wireless communication unit 42 in the mobile communication device 100 described above. Therefore, the close proximity wireless communication unit 230 can perform wireless communication with the close proximity wireless communication unit 42 of the mobile communication device 100 when the mobile communication device 100 approaches the network relay device 200.

  The wireless LAN communication unit 232 includes a modulator, an amplifier, and an antenna, and is not shown as a wireless LAN access point compliant with, for example, IEEE (Institute of Electrical and Electronic Engineers) 802.11a / b / g / n / ac Wireless communication is performed with a wireless LAN client.

  The wired LAN communication unit 234 includes a port to which a network cable is connected, and communicates with a gateway device (not shown) via a wired LAN. A gateway device (not shown) is connected to the Internet INT via a network of a telecommunications carrier. As the wired LAN, for example, an arbitrary wired LAN such as a LAN compliant with IEEE 802.3 or Ethernet (registered trademark) can be adopted.

  The CPU 210 functions as a packet relay unit 210a, an information transmission unit 210b, an information acquisition unit 210c, and an information application unit 210d by executing a control program stored in the memory 220. The packet relay unit 210a relays the data packet of the third layer (layer 3) of the OSI (Open Systems Interconnection) reference model according to a routing table (not shown) stored in the memory 220. The information transmission unit 210b transmits the target device related information to the mobile communication device 100 in a management process described later. The information acquisition unit 210c acquires the adaptive operation usage information from the mobile communication device 100 in a management process described later. The information application unit 210d applies the adaptive operation usage information to the network relay device 200 in a management process described later.

  The network relay device 200 does not include a display unit that can sufficiently display information necessary for the user to identify the cause of the malfunction. For this reason, when a malfunction occurs in the network relay device 200, it is not easy for the user to know various information for specifying the cause of the malfunction. For example, the following <1> to <7> are assumed as the problems occurring in the network relay device 200 and the causes thereof.

<1> Cause: In the network relay device 200, the setting value indicating whether or not the wireless connection via the wireless LAN communication unit 232 can be executed is set to “off”. Bug: Wireless LAN client cannot connect to Internet INT.
<2> Cause: In order to perform UPnP connection with a portable game machine that is originally a wireless LAN client, the setting value indicating whether or not UPnP connection is possible is set to “valid” (connectable) in the network relay device 200. This setting value should be set to “invalid” (not connectable). Bug: The portable game machine cannot connect to the Internet INT.
<3> Cause: An IP address on the WAN side (set in the wired LAN communication unit 234) of the network relay device 200 can be provided by a DHCP (Dynamic Host Configuration Protocol) server prepared by an Internet connection service provider. In the configuration, the setting for acquiring the IP address from the DHCP server is “invalid”. Alternatively, in the configuration in which the IP address on the LAN side (set in the wireless LAN communication unit 232) of the network relay device 200 can be provided by the DHCP server function possessed by the network relay device 200, the IP address is acquired from the DHCP server. Is set to “Disable”. Problem: The wireless LAN client connected to the network relay device 200 cannot connect to the Internet INT.
<4> Cause: Originally, in the network relay device 200, the NAT (Network Address Translation) function should be enabled, but the setting value indicating whether the NAT function can be operated is set to “off” (disabled). . Bug: Wireless LAN client cannot connect to Internet INT.
<5> Cause: In the network relay device 200, the IP address set on the WAN side and the IP address set on the LAN side are addresses in the same subnet. Problem: The wireless LAN client connected to the network relay device 200 cannot connect to the Internet INT.
<6> Cause: Originally, in the network relay device 200, the schedule function should be disabled, but the setting value indicating whether the schedule function is operable is set to “ON” (enabled). Problem: The wireless LAN client cannot connect to the Internet INT during the time period when the operation of the network relay device 200 is set to OFF in the set schedule.
<7> Cause: Originally, the network relay device 200 should set “Acquire from DHCP server” as the method for setting the IP address on the WAN side, but “PPPPE (PPP over Ethernet (Ethernet is a registered trademark))” Set to “Get from Server”. Problem: The wireless LAN client connected to the network relay device 200 cannot connect to the Internet INT.

  In the management system 500 (mobile communication device 100), by executing the management process described later, when a problem such as <1> to <7> occurs, the problem can be easily solved.

  In the first embodiment, the above-described information specifying unit 10c corresponds to the adaptive operation usage information acquisition unit in the claims. The user interface control unit 10d and the display unit 30 correspond to the user interface unit in the claims.

A2. Management process:
When a user selects and executes an operation menu (application) for managing the network relay device 200 in the mobile communication device 100 due to a failure such as the wireless LAN client being unable to connect to the Internet INT, the mobile communication device 100 In FIG. Note that, when the power is turned on, the network relay device 200 starts management processing and waits for the start of close proximity wireless communication with the mobile communication device 100.

  FIG. 4 is a sequence diagram illustrating an example of a management process procedure according to the first embodiment. In FIG. 4, the left side shows the processing procedure of the mobile communication device 100, and the right side shows the processing procedure of the network relay device 200.

  In the mobile communication device 100, the user interface control unit 10d causes the display unit 30 to display a message requesting that the mobile communication device 100 be close to the network relay device 200 (step S105). When the user sees such a message and brings the mobile communication device 100 close to the network relay device 200, an NFC communication path is established between the mobile communication device 100 and the network relay device 200. Note that the above-mentioned “close” means that the mobile communication device 100 is disposed at a distance from the network relay device 200 that is not more than the maximum communication distance in NFC (for example, a distance that is less than a dozen centimeters). For example, this also includes bringing the mobile communication device 100 into contact with the network relay device 200.

  When the NFC communication path is established, the target device related information acquisition unit 10b of the mobile communication device 100 transmits a message requesting the target device related information to the network relay device 200 using NFC (step S110). . The target device related information is information related to the operation of the network relay device 200 that is the target device. In the present embodiment, the model related information and the operation usage information set in the network relay device 200 (hereinafter, “ Called setting operation use information), environment-related information, and history-related information. In this embodiment, the model-related information is information that can identify the model of the network relay device 200, and means, for example, a product model number or firmware version information. In this embodiment, the operation use information is information used when the network relay device 200 operates. For example, a setting value indicating whether wireless connection is possible via the wireless LAN communication unit 232, a wireless LAN communication unit, or the like. Profiles used for wireless connection via H.232 (for example, ESSID (Extended Service Set Identifier), encryption method and encryption key), IP addresses set on the WAN side and LAN side, firmware, etc. means. In other words, in the present embodiment, the operation use information means software executed by the network relay device 200 such as firmware, application programs, and device drivers, and setting values used to execute the software. . In this embodiment, the environment-related information includes, for example, information indicating the type of a device connected to the network relay device 200 and the operating environment of the network relay device 200 such as a DNS (Domain Name System) server IP address. Means relevant information. In the present embodiment, the history related information means information (for example, various logs) indicating an operation history of the network relay device 200.

  In the network relay device 200, the information transmission unit 210b transmits the target device related information of the network relay device 200 to the mobile communication device 100 using NFC (step S115). When transmission / reception of the target device related information is completed and the mobile communication device 100 is moved away from the network relay device 200 by the user, the NFC communication path is disconnected.

  In the mobile communication device 100, the information specifying unit 10c analyzes the target device related information acquired from the network relay device 200 and tries to specify the cause of the failure (step S120). However, for example, when the setting value indicating whether or not the wireless connection can be performed via the wireless LAN communication unit 232 is set to “off” in the target device related information, the setting indicates that the wireless LAN client is connected to the Internet INT. It is not possible to discriminate whether it is due to the user's intention that "I do not want to connect to" or due to a user's misconfiguration. Therefore, in this case, in the mobile communication device 100, the user interface control unit 10d causes the display unit 30 to display a question for specifying the content of the malfunction for the user (step S125). Such questions include, for example, “Can the wireless LAN client connect to the Internet?”, “Can the wireless LAN client connect to the Internet in a certain time zone?”, Or “The wireless LAN client to the network relay device” Can you see 200? "Or" Is the communication speed slow? "

  When the user inputs an answer to such a question from the operation unit 54, the information specifying unit 10c of the mobile communication device 100 specifies the cause of the defect based on the acquired target device related information and the obtained answer. (Step S130). For example, the setting value indicating whether or not the wireless connection via the wireless LAN communication unit 232 is executable is set to “off”, and the question “Can the wireless LAN client connect to the Internet?” If the answer is “YES”, the information identifying unit 10c identifies that the cause of the malfunction is that the setting value indicating whether or not the wireless connection can be performed via the wireless LAN communication unit 232 is set to “off”. To do.

  In the mobile communication device 100, the information specifying unit 10c provides operation use information suitable for the operation of the network relay device 200 (hereinafter referred to as “adapted operation use information”) that can eliminate the cause of the problem specified in step S130. Specify (step S135). For example, as described above, when it is identified that the setting value indicating whether or not the wireless connection via the wireless LAN communication unit 232 can be performed is set to “off”, the information identifying unit 10c Specifies information indicating that the setting value indicating whether or not wireless connection can be performed via the wireless LAN communication unit 232 is “ON” as the applicable operation use information. The above-mentioned “suitable for operation of the network relay device 200” not only means that the network relay device 200 is optimal for operation, but also conforms to the operation of the network relay device 200. It has a broad meaning including.

  When the adaptive operation usage information is specified, in the mobile communication device 100, the user interface control unit 10d causes the display unit 30 to display a message requesting that the mobile communication device 100 be brought close to the network relay device 200 (step). S140). When the user sees such a message and brings the mobile communication device 100 close to the network relay device 200, an NFC communication path is established again between the mobile communication device 100 and the network relay device 200. Note that “close” in step S140 has the same meaning as “close” in step S105 described above.

  In the mobile communication device 100, when the NFC communication path is established, the adaptive operation usage information transmission unit 10e transmits the adaptive operation usage information specified in step S135 to the network relay device 200 using NFC ( Step S145).

  In the network relay device 200, the information acquisition unit 210c receives the adapted operation usage information transmitted from the mobile communication device 100 using NFC, and the information application unit 210d transmits the received adapted operation usage information to the network relay device. 200 (step S150). For example, when the information indicating that the setting value indicating whether or not the wireless connection can be performed via the wireless LAN communication unit 232 is “ON” as the adaptive operation usage information, the information application unit 210d causes the wireless LAN communication unit 232 to The setting value indicating whether or not wireless connection can be performed via the network is set (changed) from “off” (set operation use information) to “on” (adapted operation use information). Note that if the network relay device 200 needs to be restarted to apply the adaptive operation usage information, the information application unit 210d restarts the network relay device 200.

  When step S150 ends, the information application unit 210d of the network relay device 200 notifies the mobile communication device 100 of the completion of the setting change using NFC (step S155). Upon receiving the setting completion notification transmitted from the network relay device 200, the user interface control unit 10d of the mobile communication device 100 causes the display unit 30 to display a message indicating that the setting change has been completed (step S160). In the network relay device 200, when the network relay device 200 needs to be restarted to change the setting, the mobile communication device 100 comes close to the network relay device 200 after the restart, and a new NFC communication path is set. In response to the establishment, steps S155 and S160 described above are executed. As a result of the above management processing, in the network relay device 200, the setting value indicating whether or not the wireless connection can be performed via the wireless LAN communication unit 232 is changed from “off” to “on”. Can be connected to the Internet INT.

  FIG. 5 is a sequence diagram illustrating another example of the management processing procedure according to the first embodiment. The sequence diagram shown in FIG. 5 shows that step S125 is omitted in portable communication device 100, step S130a is executed instead of step S130, and step S160a is executed instead of step S160. And the sequence diagram shown in FIG. Since the other procedures are the same as those in the sequence diagram shown in FIG. 4, the same procedures are denoted by the same reference numerals, and detailed description thereof is omitted. In the example illustrated in FIG. 4, the mobile communication device 100 (the information specifying unit 10 c) cannot specify the cause of the malfunction only with the target device related information acquired from the network relay device 200. Therefore, the question is displayed on the display unit 30 (step S125), and the cause of the problem is specified based on the answer and the target device related information (step S130). On the other hand, in the example illustrated in FIG. 5, the mobile communication device 100 (information specifying unit 10 c) can specify the cause of the malfunction based only on the target device related information acquired from the network relay device 200.

  As shown in FIG. 5, the information specifying unit 10c analyzes the acquired target device related information (step S120), and specifies the cause of the failure based on the analysis result (step S130a). For example, since the network relay device 200 operates as a router device, the IP address set on the WAN side of the network relay device 200 and the IP address set on the LAN side of the network relay device 200 are originally different from each other. The IP address of the subnet is required (that is, the network address is different from each other). Therefore, in step S120, the information specifying unit 10c, as one procedure of information analysis, determines that the IP address set on the LAN side included in the target device related information and the IP address set on the WAN side are mutually It is determined whether the IP address is in a different subnet. When the IP address set on the LAN side and the IP address set on the WAN side are IP addresses in the same subnet, the IP address setting error is identified as the cause of the problem.

  The processing procedure up to step S155 after the cause of the malfunction is identified as described above (after step S130a is completed) is the same as the processing procedure shown in FIG. For example, as described above, when an incorrect IP address setting in the network relay device 200 is the cause of the problem, in step S135, the information specifying unit 10c uses the subnet to which the WAN-side IP address belongs as the LAN-side IP address. A new IP address of a subnet different from the above is specified. In step S145, the compatible operation use information transmitting unit 10e transmits the newly specified IP address on the LAN side as the compatible operation use information to the network relay device 200. In step S150, the information acquisition unit 210c of the network relay device 200 acquires a new IP address, and the information application unit 210d sets the IP address as the IP address on the LAN side.

  When the user interface control unit 10d of the mobile communication device 100 receives the setting completion notification transmitted from the network relay device 200 using NFC, the change is added to the display unit 30 in addition to the message indicating that the setting change has been completed. The set information (the newly set IP address on the LAN side) is displayed (step S160a). As a result of the above management processing, in the network relay device 200, the subnet of the WAN side IP address and the subnet of the LAN side IP address are different from each other. Therefore, in the network relay device 200, the IP packet received from the LAN side (wireless LAN communication unit 232) can be normally relayed to the WAN side (wired LAN communication unit 234), and the IP packet received from the WAN side is transferred to the LAN. Successfully relay to the side. In addition, the DHCP server possessed by the network relay device 200 provides the wireless LAN client with an IP address of a subnet different from the subnet of the WAN-side IP address based on the changed LAN-side IP address. For this reason, each wireless LAN client can acquire an IP address of a subnet different from the subnet of the IP address on the WAN side. Therefore, the user can connect the wireless LAN client to the Internet INT.

  According to the mobile communication device 100 and the management system 500 described above, the mobile communication device 100 acquires the target device related information of the network relay device 200 by bringing the mobile communication device 100 close to the network relay device 200, and The target device related information is analyzed to identify the cause of the malfunction, and the matching operation use information for eliminating the cause of the malfunction is identified. In addition, the specified compatible usage information is transmitted to the network relay device 200 when the mobile communication device 100 approaches the network relay device 200 next time, and is applied in the network relay device 200. Therefore, the user can easily solve the problem of the network relay device 200 only by making the mobile communication device 100 close to the network relay device 200.

  In addition, in the mobile communication device 100, when the cause of the failure cannot be specified only by the acquired target device related information, a question regarding the operation of the network relay device 200 (a question regarding the situation that the user recognizes as a failure) The answer is displayed on the display unit 30. Therefore, the cause of the malfunction can be accurately identified based on the answer and the target device related information.

  In addition, since the mobile communication device 100 and the network relay device 200 are connected by close proximity wireless with a short maximum communication distance, the target device related information of the network relay device 200 is located far from the network relay device 200 (for example, several Acquisition at a portable communication device or the like of a person other than a regular user of the network relay device 200 existing at a position 10 meters away) can be suppressed. For this reason, the leakage of the target apparatus related information of the network relay apparatus 200 can be suppressed, and security can be improved.

  Further, in the mobile communication device 100, a message requesting that the mobile communication device 100 be brought close to the network relay device 200 is displayed on the display unit 30, so that the user can display the mobile communication device 100 at any timing at the network relay device 200. You can easily understand how to make it close.

B. Second embodiment:
B1. System configuration:
FIG. 6 is an explanatory diagram illustrating a schematic configuration of a management system 500a according to the second embodiment. The management system 500a of the second embodiment is different from the management system 500 shown in FIG. 1 in that the mobile communication device 100a is provided instead of the mobile communication device 100 and the server device 300 is provided. The portable communication device 100a can be connected to the Internet INT via the mobile communication network 400. Server device 300 is connected to the Internet INT. The mobile communication device 100a is configured to be able to communicate with the server device 300 via the mobile communication network 400 and the Internet INT. The server apparatus 300 is managed by the manufacturer of the network relay apparatus 200, for example, and can operate as a WWW server. The server device 300 may be managed as one of services by a communication carrier of a mobile communication network used by the mobile communication device 100.

  In the first embodiment described above, the cause of the malfunction is executed only by the mobile communication device 100, but in the second embodiment, it is executed by the mobile communication device 100a and the server device 300. In the second embodiment, firmware for the network relay device 200 will be described as an example of operation use information.

  FIG. 7 is a block diagram illustrating a detailed configuration of the mobile communication device 100a according to the second embodiment. The portable communication device 100a differs from the portable communication device 100 of the first embodiment shown in FIG. 2 in that the CPU 10 functions as the target device related information transmission unit 10f. Since the other configuration of the mobile communication device 100a is the same as that of the mobile communication device 100 of the first embodiment, the same components are denoted by the same reference numerals, and detailed description thereof is omitted. The processing content executed by the target device related information transmission unit 10f will be described later.

  FIG. 8 is an explanatory diagram illustrating a detailed configuration of the server device 300 according to the second embodiment. The server device 300 includes a ROM (Read Only Memory) 320, a RAM (Random Access Memory) 330, a hard disk 340, a CPU 310, and a wired LAN communication unit 350. These functional units (ROM 320, RAM 330, hard disk 340, CPU 310, and wired LAN communication unit 350) are all connected to an internal bus 360 and configured to be able to communicate with each other.

  The hard disk 340 includes a function list storage unit 341 and a firmware storage unit 342. The function list storage unit 341 stores a function list in advance. The firmware storage unit 342 stores in advance a plurality of versions of firmware for the network relay device 200, a patch file for solving problems, and the like. Instead of the hard disk 340, a nonvolatile memory such as a flash memory or an SSD (Solid State Drive) may be used.

  FIG. 9 is an explanatory diagram illustrating an example of a function list stored in the function list storage unit 341 of the server device 300. In the function list, the availability of various functions is associated with each version of firmware for the network relay device 200. Specifically, as shown in FIG. 9, for each of the three versions (versions 1.00, 1.01, 1.10), whether or not the four functions A, B, C, and D are realized is associated. ing. In the second embodiment, the function A means an Internet connection function (WAN side connection function). Function B means a wired LAN connection function, function C means a wireless LAN connection function, and function D means a NAS (Network Attached Storage) function. In FIG. 9, the double circle “◎” means that the latest version of the function can be realized. A single circle “◯” means that a function of an older version than the latest version of the corresponding function can be realized. In other words, the single circle “◯” means that a plate function having a further function improvement possibility can be realized. A triangle “Δ” means that a bug exists in the corresponding function. “N / A” means that the corresponding function cannot be realized. For example, with regard to function A (Internet connection function (WAN side connection function)), version 1.00 and 1.01 can realize the Internet connection function as an old version, and version 1.10 has the latest version. This indicates that the Internet connection function can be realized. Also, for example, for function B (wired LAN side connection function), version 1.00 indicates that a version of the wired LAN side connection function with a bug can be realized, and versions 1.01 and 1.10 Shows that the old version of the wired LAN connection function can be realized. The function list shown in FIG. 9 is merely an example, and other functions may be listed instead of or in addition to the four functions A to D. In the function list shown in FIG. 9, at least one of the four functions A to D may be omitted.

  As illustrated in FIG. 8, the CPU 10 of the server device 300 functions as an information acquisition unit 311, a compatible firmware specifying unit 312, and a compatible firmware transmission unit 313 by executing a control program stored in the ROM 320. The information acquisition unit 311 acquires target device related information from the mobile communication device 100a via the mobile communication network 400 and the Internet INT in the management process of the third embodiment to be described later. The compatible firmware specifying unit 312 specifies the compatible firmware as the compatible operation use information in the management process of the third embodiment to be described later. The conforming firmware means a version of firmware suitable for the operation of the network relay device 200 and, as will be described later, means firmware that can solve the problem in the network relay device 200 or suppress the occurrence of the problem. . The compatible firmware transmission unit 313 transmits the compatible firmware to the mobile communication device 100a via the mobile communication network 400 and the Internet INT in the management process of the third embodiment to be described later.

  The wired LAN communication unit 350 includes a port to which a network cable is connected, and communicates with a gateway device (not shown) via a wired LAN. The gateway device described above corresponds to, for example, a router device that terminates a line for connecting to the Internet at a site where the server device 300 is disposed.

  In the second embodiment, the information specifying unit 10c corresponds to an adaptive operation usage information acquisition unit.

B2. Management process:
FIG. 10 is a first sequence diagram illustrating a procedure of management processing in the second embodiment. FIG. 11 is a second sequence diagram illustrating a procedure of management processing in the second embodiment. FIG. 11 is executed following FIG. 10 and 11, the left side shows the processing procedure of the server device 300, the center shows the processing procedure of the mobile communication device 100 a, and the right side shows the processing procedure of the network relay device 200.

  In the management process in the second embodiment, the processing procedure in the server device 300 (step S210) and the exchange of data between the server device 300 and the portable communication device 100a (steps S205 and S215) are added. 4 differs from the management process in the first embodiment shown in FIG. 4 in that step S155a is executed instead of step S155 and step S160b is executed instead of step S160. Since other processing procedures are the same as the management processing of the first embodiment, the same processing procedures are denoted by the same reference numerals, and detailed description thereof is omitted.

  As shown in FIG. 10, when a question is displayed on the display unit 30 of the mobile communication device 100a in step S125 and an answer is input to the question, the information specifying unit 10c of the mobile communication device 100a is acquired. Based on the target device related information and the obtained answer, primary identification of the cause of the malfunction is performed (step S130b). As will be described later, the primary identification means identification as a previous stage in order to identify the cause of the malfunction on the server device 300 side as well. Therefore, the process is substantially the same as step S130 in the first embodiment.

  The target device related information transmitting unit 10f of the mobile communication device 100a uses the mobile communication unit 44 and the target device related information acquired from the network relay device 200 and the cause of the failure identified primarily in step S130b described above. The user ID is transmitted to the server device 300 (step S205). As described above, the target device related information includes firmware version information. The user ID is assigned, for example, when the management application is installed in the mobile communication device 100a.

  As shown in FIG. 11, in the server device 300, the compatible firmware specifying unit 312 refers to the function list based on the target device related information received from the mobile communication device 100a and the primary cause of the failure, and determines the cause of the failure. In addition to specifying (secondary specifying), the compatible firmware is specified (step S210). For example, if the version of the firmware included in the target device related information is 1.00 and the cause of the primary failure is a communication failure in the wired LAN communication unit 234, the compatible firmware specifying unit 312 of the server device 300 Referring to the function list shown in FIG. 9, since the firmware version is 1.00 and there is a bug in the function B (wired LAN connection function), the malfunctioning cause and the malfunctioning cause are identified. In this case, the compatible firmware specifying unit 312 specifies the firmware of version 1.10, which is a newer version among the versions 1.01 or 1.10 in a state where the bug is solved, as the compatible firmware. Instead of a newer version of firmware, a version (version 1.01) of firmware that is one generation newer than the version currently applied to the network relay device 200 (version 1.00) is identified as the compatible firmware. May be. The compatible firmware transmission unit 313 reads out the compatible firmware identified in step S210 from the firmware storage unit 342, and outputs it to the mobile communication device 100a using the wired LAN communication unit 350 (step S215).

  In the mobile communication device 100a, the information specifying unit 10c receives the compatible firmware output from the server device 300. After the compatible firmware is received, the above-described steps S140, S145, and S150 are executed in the mobile communication device 100a. That is, in step S145, the compatible firmware is transmitted from the mobile communication device 100a to the network relay device 200 as the compatible operation usage information. In step S150, the compatible firmware is received and applied by the network relay device 200. In this case, “applied” means that existing firmware (setting operation use information) is updated to compatible firmware (compatible operation use information), in other words, from version 1.00 to version 1.10. It means that it will be upgraded.

  The information application unit 210d of the network relay device 200 notifies the mobile communication device 100 of the completion of the firmware update using NFC (step S155a).

  When the user interface control unit 10d of the mobile communication device 100a receives the firmware update completion notification using NFC, the user interface control unit 10d causes the display unit 30 to display a message indicating that the firmware update is completed (step S160b). As a result of the above management processing, the firmware of the network relay device 200 is updated from version 1.00 to version 1.10, and the bug related to the wired LAN connection function included in version 1.00 is solved. For this reason, the trouble of the network relay device 200 is solved, and the user can connect the wireless LAN client to the Internet INT.

  The management system 500a of the second embodiment described above has the same effect as the management system 500 (the mobile communication device 100) of the first embodiment. In addition, since the server device 300 has a function list, the compatible firmware is identified based on the firmware version information of the network relay device 200 received from the mobile communication device 100a and the primary identification result of the cause of the malfunction. can do. The specified compatible firmware is transmitted to the network relay device 200 when the mobile communication device 100a approaches the network relay device 200 next time, and is applied in the network relay device 200. Therefore, it is possible to easily solve the problem caused by the firmware installed in the network relay device 200 being an older version of firmware. Further, since the server apparatus 300 has a function list, it is only necessary to update the function list only in the server apparatus 300 when updating the function list. Therefore, for example, even when the server device 300 is accessed from a plurality of mobile communication devices 100a (not shown), the function list can be updated more easily than the configuration in which each mobile communication device 100a has a function list.

C. Other embodiments:
C-1. Third embodiment:
FIG. 12 is a block diagram illustrating a configuration of the management apparatus according to the third embodiment. The management device 600 of the third embodiment includes a proximity wireless communication unit 610, a target device related information acquisition unit 620, an information identification unit 625, an adaptive operation usage information acquisition unit 630, and an adaptive operation usage information transmission unit 640. Prepare. The management device 600 is a device for managing a target device (not shown).

  The proximity wireless communication unit 610 performs proximity wireless communication with the target device. The target device related information acquisition unit 620 is configured to store model related information related to the model of the target device and operation usage information used for the operation of the target device from the target device through proximity wireless communication and set in the target device. The target device related information including at least one of the set operation use information, the environment related information related to the operating environment of the target device, and the history related information related to the operation history of the target device is acquired. The information specifying unit 625 specifies compatible operation use information that is operation use information that matches the operation of the target device, based on the acquired target device related information. The adaptive motion usage information acquisition unit 630 acquires the specified adaptive motion usage information. The adaptive motion usage information transmission unit 640 transmits the acquired adaptive motion usage information to the target device by proximity wireless communication.

  According to the management apparatus having the above configuration, the management apparatus obtains target apparatus related information from the target apparatus by bringing the management apparatus close to the target apparatus to the extent that close proximity wireless communication is possible between the management apparatus and the target apparatus. In addition, based on the target device related information, it is possible to identify and acquire the matching operation use information and transmit it to the target device. For this reason, it is possible to solve the problem caused by the fact that the appropriate operation use information is not applied by applying the applicable operation use information in the target device. Therefore, the user can easily solve the problem of the target device.

C-2. Fourth embodiment:
FIG. 13 is a block diagram illustrating a configuration of a management device according to the fourth embodiment. The management device 650 according to the fourth embodiment includes a proximity wireless communication unit 660, a target device related information acquisition unit 665, a target device related information transmission unit 670, a compatible operation use information acquisition unit 675, and a compatible operation use information transmission unit. 680. The management device 650 is a device for managing a target device (not shown).

  The near field communication unit 660 performs near field communication with the target device. The target device related information acquisition unit 665 receives, from the target device, model related information related to the model of the target device and operation usage information used for the operation of the target device, which is set in the target device by proximity wireless communication. The target device related information including at least one of the set operation use information, the environment related information related to the operating environment of the target device, and the history related information related to the operation history of the target device is acquired. The target device related information transmission unit 670 sends the acquired target device related information to the information specifying device that specifies the compatible operation use information that is the operation use information that matches the operation of the target device based on the target device related information. Send. The adaptive motion usage information acquisition unit 675 acquires the adaptive motion usage information specified and output by the information specifying device. The adaptive motion usage information transmission unit 680 transmits the acquired adaptive motion usage information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device.

  According to the management apparatus having the above configuration, the management apparatus obtains target apparatus related information from the target apparatus by bringing the management apparatus close to the target apparatus to the extent that close proximity wireless communication is possible between the management apparatus and the target apparatus. In addition, the target device related information can be transmitted to the information specifying device. Further, by bringing the management device closer to the target device, it is possible to transmit the adaptive operation use information acquired from the information specifying device to the target device. For this reason, it is possible to solve the problem caused by the fact that the appropriate operation use information is not applied by applying the applicable operation use information in the target device. Therefore, the user can easily solve the problem of the target device.

C-3. Fifth embodiment:
FIG. 14 is a block diagram illustrating a configuration of a network relay device according to the fifth embodiment. The network relay device 700 of the fifth embodiment is managed by a management device (not shown). The network relay device 700 includes a proximity wireless communication unit 710, an information transmission unit 720, an information acquisition unit 730, and an information application unit 740.

  The proximity wireless communication unit 710 performs proximity wireless communication with the management device. The information transmission unit 720 is set in the management device by proximity wireless communication as model-related information related to the model of the network relay device and operation usage information used for the operation of the network relay device. Target device related information including at least one of setting operation usage information, environment related information related to the operating environment of the network relay device, and history related information related to the operation history of the network relay device is transmitted. The information acquisition unit 730 acquires, from the management device, proximity operation communication, which is operation use information specified based on the target device related information and is operation use information suitable for the operation of the target device. The information application unit 740 applies the acquired adaptation operation use information in the network relay device 700.

C-4. Sixth embodiment:
FIG. 15 is a block diagram illustrating a configuration of a management system according to the sixth embodiment. The management system according to the sixth embodiment includes a management device 810 and an information specifying device 820, and is a system for managing a target device (not shown). FIG. 15A shows the configuration of the management apparatus 810, and FIG. 15B shows the configuration of the information specifying apparatus 820.

  The management device 810 includes a proximity wireless communication unit 811, a target device related information acquisition unit 812, a target device related information transmission unit 813, a compatible operation use information acquisition unit 814, and a compatible operation use information transmission unit 815. The proximity wireless communication unit 811 performs proximity wireless communication with the target device. The target device related information acquisition unit 812 is configured to store model related information related to the model of the target device and operation usage information used for the operation of the target device from the target device by proximity wireless communication, and is set in the target device. The target device related information including at least one of the set operation use information, the environment related information related to the operating environment of the target device, and the history related information related to the operation history of the target device is acquired. The target device related information transmission unit 813 transmits the acquired target device related information to the information specifying device 820. The adaptive motion usage information acquisition unit 814 acquires adaptive motion usage information, which is motion usage information suitable for the operation of the target device, from the information specifying device. The adaptive motion usage information transmission unit 815 transmits the acquired adaptive motion usage information to the target device by proximity wireless communication.

  The information identification device 820 includes an information acquisition unit 821 and an adaptive operation usage information identification unit 822. The information acquisition unit 821 acquires target device related information from the management device 810. The compatible operation use information specifying unit 822 specifies the compatible operation use information based on the acquired target device related information.

D. Variation:
D-1. Modification 1:
In the present invention, the combination of the cause of the failure and the failure caused by the cause is not limited to the above <1> to <7>. For example, the following combinations <8> to <14> can be mentioned.
<8> Cause: In the configuration in which the router mode operating as a router device and the bridge mode operating as a bridge device can be set as the operation mode related to packet relay in the network relay device 200, the bridge mode is set. In addition, the DHCP server function is turned off and the DHCP client function is turned on. Problem: Since the DHCP server function of the network relay device 200 is turned off, the wireless LAN client cannot acquire its own IP address and cannot connect to the Internet INT. In this case, the compatible operation use information corresponds to information indicating that the operation mode is “router mode”. When the operation mode of the network relay device 200 is set to the router mode, the DHCP server function is turned on and the DHCP client function is turned off. For this reason, the wireless LAN client can acquire its own IP address from the network relay device 200.
<9> Cause: Originally, in the network relay device 200, the file sharing function should be enabled, but the setting value indicating whether the file sharing function is operable is set to “off” (invalid). Defect: Cannot write a file to the network relay device 200 or access a shared file in the network relay device 200. In this case, the compatible operation use information corresponds to information indicating that the setting value indicating whether the file sharing function is operable is “ON” (valid).
<10> Cause: In a configuration in which the network relay device 200 has a USB (Universal Serial Bus) interface (not shown) and a recording medium connected to the USB interface is shared, a setting value indicating the presence or absence of the recording medium is originally If so, “Yes” should be set, but “No” is set. Defect: Cannot write a file to the network relay device 200 or access a shared file in the network relay device 200. In this case, the adaptive operation use information corresponds to information indicating that the setting value indicating the presence / absence of the recording medium is “present”.
<11> Cause: In the network relay apparatus 200, the user name and password should be set in advance for the user who is permitted to share the file, but these are not set. Defect: Cannot write a file to the network relay device 200 or access a shared file in the network relay device 200. In this case, the matching operation use information corresponds to a user name and a password.
<12> Cause: In the network relay device 200, a shared folder for file sharing must be selected in advance, but it is not selected. Defect: Cannot write a file to the network relay device 200 or access a shared file in the network relay device 200. In this case, the matching operation use information corresponds to information specifying a folder that can share a file. For example, information specifying all folders in the network relay device 200 may be used.
<13> Cause: Since an application (for example, voice chat) that requires real-time performance is executed on a computer connected to the network relay device 200, it is originally related to QOS (Quality of Service) of the application. As a setting value, it should be set that priority is given to relaying IP packets related to such an application, but such setting is not made. Bug: Sound is interrupted while running applications such as voice chat. In this case, the adaptation operation use information corresponds to information indicating that priority is given to relaying IP packets related to the application.
<14> Cause: In the network relay device 200, the setting value indicating whether or not an NTP (Network Time Protocol) client can be used is set to “ON” (used), and an incorrect address is designated as the NTP server address. Has been. Problem: The time of the network relay device 200 does not match the time of the mobile communication devices 100 and 100a. In this case, the correct operation address information corresponds to the correct address of the NTP server. Alternatively, the adaptive operation usage information corresponds to information indicating that the setting value indicating whether or not the NTP client can be used is “off” (not used) and information indicating the time set in the mobile communication devices 100 and 100a. . In the combination <14> described above, since the problem can be identified by comparing the time of the network relay device 200 and the time of the mobile communication devices 100 and 100a, a question is displayed on the display unit 30 (step S125). ) Can be omitted.

D-2. Modification 2:
In the first embodiment, the cause of the failure is specified based on the operation use information in the target device management information. However, the present invention is not limited to this. For example, even if the failure is specified by the operation history. Good. Specifically, regarding the problem that the wireless LAN client cannot connect to the Internet INT, the cause of the problem is that the firmware cannot be started normally due to firmware damage based on the log information output by the network relay device 200. May be. In this case, the proper operation use information corresponds to normal firmware.

D-3. Modification 3:
In the first embodiment, the cause of the malfunction is specified in the mobile communication device 100 (steps S120, S130, S130a, and S130b). However, similarly to the second embodiment, a device different from the mobile communication device 100 (for example, In the server apparatus 300), the cause of the problem may be specified. In this case, the mobile communication device 100 relays the target device related information acquired from the network relay device 200 to a device that identifies the cause of the failure. Further, not only the cause of the malfunction but also the question display (step S125), the specification of the matching operation use information (step S135), and the display of the proximity request message (steps S105 and S140) are different from the portable communication device 100. It is good also as a structure performed by the apparatus (For example, the server apparatus on the internet INT which can communicate with the portable communication apparatus 100). In such a configuration, for example, information indicating the contents of a question can be transmitted from the server device on the Internet INT to the mobile communication device 100, and the mobile communication device 100 can display the question based on the information. For example, when the mobile communication device 100 is configured by a mobile phone, the above-described processing (steps S125, S130, S135, etc.) is executed by the server device prepared by the mobile communication carrier, thereby enabling mobile communication. The business operator can provide added value such as a management processing service of the network relay device 200 to the communication service contractor (customer).

D-4. Modification 4:
In 2nd Embodiment, although the mobile communication apparatus 100a performed the primary specification of the cause of a malfunction, you may abbreviate | omit this primary specification. In this case, the configuration is the same as that of Modification 3 described above. Unlike such a modification, the mobile communication device 100a includes a function list, and the compatible firmware specified by the compatible firmware specifying unit 312 of the server device 300 in the second embodiment described above is specified (step S210). May be configured to be executed by the mobile communication device 100a. In this configuration, the mobile communication device 100a may notify the server device 300 of the specified compatible firmware version, and the server device 300 may transmit the notified version of firmware to the mobile communication device 100a.

D-5. Modification 5:
In each embodiment, in the mobile communication devices 100 and 100a, when the message indicating that the setting change is completed, the changed setting value, or the message indicating that the firmware update is completed is displayed on the display unit 30, Although the management process has been completed, the present invention is not limited to this. For example, as in the first embodiment described above, the setting value for the trouble caused by the setting value indicating whether or not the wireless connection can be performed via the wireless LAN communication unit 232 being set to OFF is “ After being changed to “ON” and displaying the completion of the setting change on the display unit 30 (after step S160), along with a profile for wireless connection (ESSID, password, etc.) via the wireless LAN communication unit 232, A menu screen for prompting such wireless connection may be displayed on the display unit 30. The management processing is executed in the mobile communication devices 100 and 100a at the timing when the user wants to perform the processing desired by solving the problem (for example, processing for connecting the wireless LAN client to the Internet INT). high. Therefore, by displaying the menu screen as described above on the display unit 30, the user can easily start the originally desired process. Note that instead of displaying the menu screen as described above, a process assumed to be desired by the user (for example, a process for connecting a wireless LAN client to the Internet INT) is automatically performed after step S160. May be executed.

D-6. Modification 6:
In the second embodiment, when the compatible firmware is received from the server device 300 in the mobile communication device 100a, a message requesting that the mobile communication device 100 be brought close to the network relay device 200 is displayed on the display unit 30 in step S140. However, the present invention is not limited to this. For example, when the mobile communication device 100a receives the compatible firmware from the server device 300, before executing step S140, the display unit 30 may update firmware such as “Would you like to update the firmware of the network relay device 200?” A menu screen for inquiring to the user may be displayed, and when an answer for accepting the firmware update is input, the processing after step S140 may be performed. Further, in this configuration, when an answer that denies firmware update is input, the management process may be terminated without performing the processes after step S140.

D-7. Modification 7:
In each embodiment, the target device related information includes model related information, operation use information, environment related information, and history related information. However, at least one of these pieces of information may be omitted. Good. In other words, in the present invention, the target device related information may include at least one of model related information, operation use information, environment related information, and history related information. For example, a configuration in which only the model-related information is acquired in the mobile communication device 100 as the target device-related information may be employed. In this configuration, for example, in the model specified by the acquired model-related information, if it is clear that the default value of a certain setting item is an incorrect value, the setting value is set as the default only by specifying the model. It can be specified (estimated) that the value is set as the cause of the malfunction. Therefore, in this case, the correct setting value corresponds to the compatible operation usage information.

D-8. Modification 8:
In each embodiment, the operation use information is software executed by the network relay device 200 and a setting value used to execute the software. However, “exclude software” is used to execute software. Only the “set value” may be used. Also in this configuration, as in the first embodiment, for example, when an incorrect value is set as a setting value indicating whether wireless connection can be performed via the wireless LAN communication unit 232, or as an IP address on the LAN side When an incorrect IP address is set, problems caused by these can be easily solved. Further, the operation use information may be only software excluding setting values used for executing the software. Even in this configuration, as in the second embodiment, for example, a problem caused by using a version of firmware having a bug can be easily solved.

D-9. Modification 9:
In each embodiment, the network relay device operates as a router device. However, instead of the router device, the network relay device may operate as a bridge device or a gateway device. In each embodiment, the target devices (devices to be managed) are all network relay devices 200, but the present invention is not limited to this. For example, instead of the network relay device 200, any device capable of close proximity wireless communication such as a wireless LAN client device (not shown), a NAS device, an air conditioning device, or a television receiver may be used as the target device.

D-10. Modification 10:
In the first and second embodiments, the mobile communication devices 100 and 100a and the network relay device 200 directly exchange data with each other by short-range wireless communication, but the present invention is not limited to this. . For example, the mobile communication devices 100 and 100a and the network relay device 200 may indirectly exchange data with each other via a non-contact IC (Integrated Circuit) card or an IC tag. Specifically, the following configuration may be employed. In advance, reader / writers corresponding to IC cards are arranged in the mobile communication devices 100 and 100a and the network relay device 200 in advance. When the user brings the IC card close to the network relay device 200, the reader / writer of the network relay device 200 transmits (writes) the target device related information to the IC card. Next, when the user brings the IC card close to the mobile communication devices 100 and 100a, the target device related information written in the IC card is read by the reader / writer of the mobile communication devices 100 and 100a. Further, after step S140 (display of the proximity request message), when the user brings the IC card close to the mobile communication device 100 or 100a, the compatible operation use information (compatible firmware) is written into the IC card. Thereafter, when the user brings the IC card close to the network relay device 200, the compatible operation use information written in the IC card is read by the reader / writer of the network relay device 200. Even in the above configuration, the same effects as those of the first and second embodiments can be obtained. In the above configuration, the IC card may be replaced with an arbitrary recording medium device capable of near field communication such as an IC tag. The above-described IC card or IC tag corresponds to the recording medium device in the claims.

D-11. Modification 11:
In each embodiment, information to be presented to the user (a message requesting that the mobile communication terminal 100 be brought close to the network relay device 200, a question for specifying the content of the problem, or a message indicating that the setting change has been completed. Message) is displayed on the display unit 30 of the mobile communication device 100, 100a, but the present invention is not limited to this. For example, the mobile communication devices 100 and 100a are configured to include an audio output unit, and information to be presented by the audio output unit instead of the display on the display unit 30 or in addition to the display on the display unit 30. May be output by voice.

D-12. Modification 12:
In each embodiment, a part of the configuration realized by hardware may be replaced by software, and conversely, a part of the configuration realized by software may be replaced by hardware. In addition, when part or all of the functions of the present invention are realized by software, the software (computer program) can be provided in a form stored in a computer-readable recording medium. In the present invention, the “computer-readable recording medium” is not limited to a portable recording medium such as a flexible disk or a CD-ROM, but an internal storage device in a computer such as various RAMs and ROMs, a hard disk It also includes an external storage device fixed to the computer. That is, the “computer-readable recording medium” has a broad meaning including an arbitrary recording medium in which data can be fixed instead of temporarily.

  The present invention is not limited to the above-described embodiments and modifications, and can be realized with various configurations without departing from the spirit thereof. For example, the technical features in the embodiments and the modifications corresponding to the technical features in each embodiment described in the summary section of the invention are to solve some or all of the above-described problems, or In order to achieve part or all of the effects, replacement or combination can be performed as appropriate. Further, if the technical feature is not described as essential in the present specification, it can be deleted as appropriate.

10 ... CPU
DESCRIPTION OF SYMBOLS 10a ... Call control part 10b ... Target apparatus related information acquisition part 10c ... Information specifying part 10d ... User interface control part 10e ... Conformity operation use information transmission part 10f ... Target apparatus related information transmission part 20 ... Memory 30 ... Display part 42 ... Proximity Wireless communication unit 44 ... mobile communication unit 52 ... voice input / output unit 54 ... operation unit 60 ... internal bus 100 ... portable communication device 100a ... portable communication device 200 ... network relay device 210 ... CPU
210a ... Packet relay unit 210b ... Information transmission unit 210c ... Information acquisition unit 210d ... Information application unit 220 ... Memory 230 ... Proximity wireless communication unit 232 ... Wireless LAN communication unit 234 ... Wired LAN communication unit 250 ... Internal bus 300 ... Server device 310 ... CPU
311 ... Information acquisition unit 312 ... Applicable firmware identification unit 313 ... Applicable firmware transmission unit 320 ... ROM
330 ... RAM
340: Hard disk 341: Function list storage unit 342: Firmware storage unit 350 ... Wired LAN communication unit 360 ... Internal bus 400 ... Mobile communication network 500 ... Management system 500a ... Management system INT ... Internet 600 ... Management device 610 ... Proximity wireless communication Unit 620 ... Target device related information acquisition unit 625 ... Information specifying unit 630 ... Applicable operation use information acquisition unit 640 ... Applicable operation use information transmission unit 650 ... Management device 660 ... Proximity wireless communication unit 665 ... Target device related information acquisition unit 670 ... Target device related information transmission unit 675 ... Adaptive operation use information acquisition unit 680 ... Adaptive operation use information transmission unit 700 ... Network relay device 710 ... Proximity wireless communication unit 720 ... Information transmission unit 730 ... Information acquisition unit 740 ... Information application unit 810 ... Management device 811 ... Proximity wireless communication unit 81 DESCRIPTION OF SYMBOLS 2 ... Target apparatus related information acquisition part 813 ... Target apparatus related information transmission part 814 ... Conformity operation use information acquisition part 815 ... Conformity operation use information transmission part 820 ... Information specifying device 821 ... Information acquisition part 822 ... Conformance operation use information specifying part

Claims (14)

A management device that manages the target device,
A close proximity wireless communication unit for performing close proximity wireless communication;
Model-related information related to the model of the target device, directly from the target device by the proximity wireless communication, or indirectly from the target device via a storage medium device capable of performing the proximity wireless communication, and the target Operation use information used for operation of the apparatus, set operation use information set in the target apparatus, environment related information related to the operation environment of the target apparatus, and history related to the operation history of the target apparatus A target device related information acquisition unit that acquires target device related information including at least one of the related information;
Based on the acquired target device related information, an information specifying unit for specifying compatible operation use information that is the operation use information that matches the operation of the target device;
An adapted operation use information acquisition unit for acquiring the specified adapted operation use information;
An adapted operation use information transmission unit for transmitting the obtained adapted operation use information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device;
A management device comprising: The management device according to claim 1, further comprising:
A user interface unit for inputting operation-related information related to the operation of the target device;
The information specifying unit is a management device that specifies the compatible operation use information based on the acquired target device related information and the operation related information input from the user interface unit. A management device that manages the target device,
A close proximity wireless communication unit for performing close proximity wireless communication;
Model-related information related to the model of the target device, directly from the target device by the proximity wireless communication, or indirectly from the target device via a storage medium device capable of performing the proximity wireless communication, and the target Operation use information used for operation of the apparatus, set operation use information set in the target apparatus, environment related information related to the operation environment of the target apparatus, and history related to the operation history of the target apparatus A target device related information acquisition unit that acquires target device related information including at least one of the related information;
Target device related to transmit the acquired target device related information to an information specifying device that specifies compatible operation use information that is the operation use information that matches the operation of the target device based on the target device related information An information transmission unit;
An adaptive operation usage information acquisition unit that acquires the adaptive operation usage information specified and output in the information specifying device;
An adapted operation use information transmission unit for transmitting the obtained adapted operation use information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device;
A management device comprising: The management device according to claim 3, further comprising:
A user interface unit for inputting operation-related information related to the operation of the target device;
The target device related information transmission unit transmits the acquired target device related information and the operation related information input from the user interface unit to the information specifying device,
The information specifying device is a management device that specifies the compatible operation use information based on the target device related information and the operation related information. In the management device according to any one of claims 1 to 4,
The management apparatus, wherein the operation use information includes at least one of software executed in the target device and a setting value used to execute the software. In the management apparatus as described in any one of Claim 1- Claim 5,
The management device is configured by a mobile communication device. In the management device according to any one of claims 1 to 6,
The target device is a management device configured by a network relay device. A network relay device managed by a management device,
A close proximity wireless communication unit for performing close proximity wireless communication;
Model-related information related to the model of the network relay device, by the proximity wireless communication, directly to the management device or indirectly to the management device via a storage medium device capable of performing proximity wireless communication; Operation usage information used for operation of the network relay device, which is set operation usage information set in the network relay device, environment-related information related to the operating environment of the network relay device, and operation of the network relay device An information transmission unit that transmits target device related information including at least one of the history related information related to the history;
The operation usage information specified based on the target device related information and the operation usage information suitable for the operation of the network relay device is directly received from the management device by proximity wireless communication or An information acquisition unit that indirectly acquires from the management device via the storage medium device;
An information application unit that applies the acquired adaptation operation use information in the network relay device;
A network relay device comprising: A management system comprising a management device and an information identification device, and managing a target device,
The management device
A close proximity wireless communication unit for performing close proximity wireless communication;
Model-related information related to the model of the target device, directly from the target device by the proximity wireless communication, or indirectly from the target device via a storage medium device capable of performing the proximity wireless communication, and the target Operation use information used for operation of the apparatus, set operation use information set in the target apparatus, environment related information related to the operation environment of the target apparatus, and history related to the operation history of the target apparatus A target device related information acquisition unit that acquires target device related information including at least one of the related information;
A target device related information transmitting unit for transmitting the acquired target device related information to the information specifying device;
An adaptive operation usage information acquisition unit that acquires adaptive operation usage information that is the operation usage information that matches the operation of the target device from the information specifying device;
An adapted operation use information transmission unit for transmitting the obtained adapted operation use information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device;
Have
The information specifying device includes:
An information acquisition unit that acquires the target device related information from the management device;
Based on the acquired target device related information, an adapted operation use information identifying unit that identifies the adapted operation use information;
Having a management system. A method of managing a target device using a management device,
(A) The management device performs proximity wireless communication, directly from the target device or indirectly from the target device via a storage medium device capable of performing proximity wireless communication, to the model of the target device Related model-related information, operation use information used for operation of the target device, set operation use information set in the target device, environment related information related to the operating environment of the target device, and Obtaining the target device related information including at least one of the history related information related to the operation history of the target device; and
(B) In the management device, based on the acquired target device related information, identifying the compatible operation use information that is the operation use information that matches the operation of the target device;
(C) in the management device, obtaining the specified adaptation operation use information;
(D) In the management device, transmitting the acquired adaptation operation use information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device;
A method comprising: A method of managing a target device using a management system having a management device and an information specifying device,
(A) The management device performs proximity wireless communication, directly from the target device or indirectly from the target device via a storage medium device capable of performing proximity wireless communication, to the model of the target device Related model-related information, operation use information used for operation of the target device, set operation use information set in the target device, environment related information related to the operating environment of the target device, and Obtaining the target device related information including at least one of the history related information related to the operation history of the target device; and
(B) In the management device, the step of transmitting the acquired target device related information to the information specifying device;
(C) In the information specifying device, obtaining the target device related information from the management device;
(D) In the information specifying device, based on the acquired target device related information, specifying compatible operation use information that is the operation use information that matches the operation of the target device;
(E) in the management device, obtaining the adaptation operation use information from the information specifying device;
(F) In the management device, the acquired conforming operation use information is transmitted to the target device directly by proximity wireless communication or indirectly to the target device via the storage medium device;
A method comprising: A computer program for a portable communication device that manages a target device,
A function of performing close proximity wireless communication;
Model-related information related to the model of the target device, directly from the target device by the proximity wireless communication, or indirectly from the target device via a storage medium device capable of performing the proximity wireless communication, and the target Operation use information used for operation of the apparatus, set operation use information set in the target apparatus, environment related information related to the operation environment of the target apparatus, and history related to the operation history of the target apparatus A function of acquiring target device related information including at least one of the related information;
Based on the acquired target device related information, a function for specifying the compatible operation use information that is the operation use information that matches the operation of the target device;
A function of acquiring the specified conforming operation usage information;
A function of transmitting the acquired adaptation operation use information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device;
For causing a computer included in the portable communication device to realize the above. A computer program for a portable communication device that manages a target device,
A function of performing close proximity wireless communication;
Model-related information related to the model of the target device, directly from the target device by the proximity wireless communication, or indirectly from the target device via a storage medium device capable of performing the proximity wireless communication, and the target Operation use information used for operation of the apparatus, set operation use information set in the target apparatus, environment related information related to the operation environment of the target apparatus, and history related to the operation history of the target apparatus A function of acquiring target device related information including at least one of the related information;
A function of transmitting the acquired target device related information to an information specifying device that specifies the compatible operation use information that is the operation use information that matches the operation of the target device, based on the target device related information;
A function of acquiring the adaptation operation use information identified and output in the information identification device;
A function of transmitting the acquired adaptation operation use information directly to the target device by proximity wireless communication or indirectly to the target device via the storage medium device;
For causing a computer included in the portable communication device to realize the above. A computer program for a network relay device managed by a management device,
A function of performing close proximity wireless communication;
Model-related information related to the model of the network relay device, by the proximity wireless communication, directly to the management device or indirectly to the management device via a storage medium device capable of performing proximity wireless communication; Operation usage information used for operation of the network relay device, which is set operation usage information set in the network relay device, environment-related information related to the operating environment of the network relay device, and operation of the network relay device A function of transmitting target device related information including at least one of the history related information related to the history;
The operation usage information specified based on the target device related information and the operation usage information suitable for the operation of the network relay device is directly received from the management device by proximity wireless communication or A function of indirectly acquiring from the management device via the storage medium device;
A function of applying the acquired adaptation operation use information in the network relay device;
For causing a computer included in the network relay device to realize the above.

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