JP2015184836A - Question introduction device, question introduction method, and question introduction program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve an answer rate to a question.SOLUTION: A question introduction device 100 receives a question from a questioner Q. Next, the question introduction device 100 refers to a relation DB storing strength of connection between users and selects a respondent candidate having strong connection with the questioner Q from among respondent candidates A to D. Then, the question introduction device 100 selects the respondent candidate A and determines as a respondent candidate to whom the question of the questioner Q is introduced. Next, the question introduction device 100 introduces the question of the questioner Q to the respondent candidate A. Thus, the question introduction device 100 can introduce a question of a questioner to a respondent candidate having strong connection to the questioner.

Description

  The present invention relates to a question introduction device, a question introduction method, and a question introduction program.

  Conventionally, there is a service that accepts a question from a questioner, introduces the question to an answerer candidate, and notifies the answerer of the answer of the answerer candidate. As a related technique, for example, a recommendation score of a question of a different user to a specified user from a statistic calculated from the text of a specified user's question and a statistic calculated from the text of a question of a different user And the top N recommended score questions are selected. In addition, for example, when a question message for a user who has knowledge about a theme is accepted and the user has answered the same question message in the past, the answerer is determined from the past questioners and the question is asked. There is technology to output sentences.

JP2011-53992A JP 2008-217674 A

  However, in the above-described prior art, depending on the content of the question, the answering candidate's willingness to answer may decrease, and the answer rate to the question may decrease. For example, if a number of questions that are too simple for the candidate answerer or questions with the same content are introduced, the answering motivation of the answerer candidate may be reduced.

  In one aspect, an object of the present invention is to provide a question introduction device, a question introduction method, and a question introduction program capable of improving an answer rate to a question.

  According to one aspect of the present invention, in response to accepting a question of a questioner, based on a degree of relationship indicating strength of connection between each answerer candidate of the plurality of answerer candidates and the questioner, A question introduction device, a question introduction method, and a question introduction program for determining a notification destination when a question acceptance from the questioner is notified from among a plurality of answerer candidates are proposed.

  According to one aspect of the present invention, there is an effect that it is possible to improve a response rate to a question.

FIG. 1 is an explanatory diagram showing an example of the question introduction device 100. FIG. 2 is an explanatory diagram illustrating an example of the question introduction system. FIG. 3 is a block diagram illustrating an example of hardware of the question introduction device 100. FIG. 4 is an explanatory diagram showing an example of the contents stored in the user DB 400. FIG. 5 is an explanatory diagram showing an example of the contents stored in the interest DB 500. FIG. 6 is an explanatory diagram showing an example of the contents stored in the difficulty level DB 600. FIG. 7 is an explanatory diagram showing an example of the contents stored in the relationship DB 700. FIG. 8 is a block diagram illustrating an example of functions of the question introduction device 100. FIG. 9 is an explanatory diagram illustrating an example of reception of a questioner's question 900 by the question introduction device 100 according to the first embodiment. FIG. 10 is an explanatory diagram (part 1) illustrating an example of notification destination determination by the question introduction device 100 according to the first embodiment. FIG. 11 is an explanatory diagram (part 2) illustrating an example of determination of a notification destination by the question introduction device 100 according to the first embodiment. FIG. 12 is a flowchart illustrating an example of a question introduction processing procedure of the question introduction device 100 according to the first embodiment. FIG. 13 is an explanatory diagram illustrating an example of reception of a questioner's question 1300 by the question introduction device 100 according to the second embodiment. FIG. 14 is an explanatory diagram (part 1) illustrating an example of determination of a notification destination by the question introduction device 100 according to the second embodiment. FIG. 15 is an explanatory diagram (part 2) illustrating an example of determination of a notification destination by the question introduction device 100 according to the second embodiment. FIG. 16 is an explanatory diagram (part 3) illustrating an example of determination of a notification destination by the question introduction device 100 according to the second embodiment. FIG. 17 is an explanatory diagram (part 4) illustrating an example of determination of a notification destination by the question introduction device 100 according to the second embodiment. FIG. 18 is an explanatory diagram illustrating an example of DB update by the question introduction device 100 according to the second embodiment. FIG. 19 is a flowchart illustrating an example of a question introduction processing procedure of the question introduction device 100 according to the second embodiment. FIG. 20 is a flowchart illustrating an example of an interest degree evaluation processing procedure. FIG. 21 is a flowchart illustrating an example of the difficulty level evaluation processing procedure. FIG. 22 is a flowchart illustrating an example of the relationship degree evaluation processing procedure.

  Hereinafter, embodiments of a question introduction device, a question introduction method, and a question introduction program according to the present invention will be described in detail with reference to the accompanying drawings.

(One Example of Question Introduction Device 100)
FIG. 1 is an explanatory diagram showing an example of the question introduction device 100. The question introduction device 100 is a computer that executes a question introduction program according to the embodiment, receives a question from a user, and introduces the received question to another user.

  In the following description, a user who inputs a question to the question introduction device 100 may be referred to as “questioner”. A user who receives an introduction of a question and inputs an answer to the question to the question introduction device 100 may be referred to as “respondent”. In addition, respondent candidates may be referred to as “respondent candidates”.

  Here, there is a possibility that an answerer candidate having a strong connection with the questioner may answer the question of the questioner compared to an answerer candidate having a weak connection with the questioner. For example, candidate respondents who have a friendship with the questioner and are strongly connected to the questioner are more willing to answer the questioner and answer the questioner's question than the candidate candidate who is weakly connected to the questioner. there is a possibility.

  For this reason, the question introduction device 100 determines a candidate answerer who is strongly connected to the questioner as a candidate answerer who introduces the question received from the questioner based on the degree of relationship indicating the strength of connection between users. Introduce the questions received from the questioner. Thereby, the question introduction apparatus 100 can aim at the improvement of the answer rate with respect to a questioner's question.

  In the example of FIG. 1, user Q exists. User Q is a user who becomes a questioner. In the following description, the user Q may be referred to as “questioner Q”. Here, the questioner Q can input a question to the question introduction device 100 by operating an information processing device used by the questioner Q, for example. The questioner Q may input a question to the question introduction device 100 by operating the question introduction device 100 itself.

  In addition, users A to D exist. Users A to D are users who become answerer candidates. In the following description, the users A to D may be referred to as “respondent candidates A to D”. Here, the answerer candidates A to D receive the introduction of the question from the question introduction device 100, for example, by operating the information processing device used by each, and input the answer to the question to the question introduction device 100. Can do. In addition, each of the answerer candidates A to D may accept introduction of a question from the question introduction device 100 by operating the question introduction device 100 itself, and input an answer to the question to the question introduction device 100.

  Further, there is a connection between the questioner Q and the answerer candidate A, that is, a network user and a network administrator. For this reason, it is assumed that the connection from the answerer candidate A to the questioner Q is stronger than the connection between unrelated users.

  Further, between the questioner Q and the answerer candidate B, there is a connection between a vendor and a client. For this reason, it is assumed that the connection from the answerer candidate B to the questioner Q is stronger than the connection between unrelated users and is weaker than the connection from the answerer candidate A to the questioner Q.

  In addition, there is a friendship between the answerer candidate B and the answerer candidate C. For this reason, it is assumed that the connection between the answerer candidate B and the answerer candidate C is stronger than the connection between unrelated users.

  In FIG. 1, (1) the question introduction device 100 receives a question from a questioner Q. (2) The question introduction device 100 refers to the relation DB (DataBase) that stores the strength of connection between users, and the answerer candidate having a strong connection with the questioner Q among the answerer candidates A to D Select. (3) The question introduction device 100 selects the answerer candidate A, and determines the answerer candidate to introduce the questioner Q's question. (4) The question introduction device 100 introduces the question of the questioner Q to the answerer candidate A.

  Thereby, the question introduction device 100 can introduce the questioner's question to the answerer candidate that is strongly connected to the questioner. Here, if the questioner is a friend or a business partner, the answerer candidate has a question that the questioner's question is too difficult and the question is too simple, or the questioner's question Even if a question with the same content has been answered, the questioner's question may be answered. Therefore, the question introduction device 100 can introduce the questioner's question to a candidate answerer who is strongly connected to the questioner, and can improve the answer rate to the questioner's question.

(An example of a question introduction system)
Next, an example of a question introduction system realized by the question introduction device 100 shown in FIG. 1 will be described with reference to FIG.

  FIG. 2 is an explanatory diagram illustrating an example of the question introduction system. In FIG. 2, the question introduction system includes a question introduction device 100 and information processing devices 201 to 204 used by a user of the question introduction system. The question introduction device 100 and the information processing devices 201 to 204 are connected by a network 210. Here, the network 210 is, for example, a LAN (Local Area Network), a WAN (Wide Area Network), the Internet, a mobile phone network, or the like.

  The question introduction device 100 is a server, a PC (Personal Computer), a notebook PC, or the like. An example of the hardware of the question introduction device 100 will be described later with reference to FIG. The information processing apparatuses 201 to 204 are, for example, a PC, a notebook PC, a mobile phone, a smartphone, a PHS (Personal Handyphone System), a tablet terminal, or the like.

  Here, each of the information processing apparatuses 201 to 204 may not be a user-specific computer. For example, the information processing apparatus 201 may be a computer shared by a plurality of users. In this case, the information processing apparatus 201 may identify a user who uses the information processing apparatus 201 by performing a login process for user authentication.

(Example of hardware of the question introduction device 100)
Next, an example of hardware of the question introduction device 100 illustrated in FIG. 2 will be described with reference to FIG.

  FIG. 3 is a block diagram illustrating an example of hardware of the question introduction device 100. In FIG. 3, the question introduction device 100 includes a CPU (Central Processing Unit) 301, a ROM (Read Only Memory) 302, and a RAM (Random Access Memory) 303.

  The question introduction device 100 includes a magnetic disk drive (Hard Disk Drive) 304, a magnetic disk 305, an optical disk drive 306, and an optical disk 307. The question introduction device 100 includes a display 308, an interface (I / F: Interface) 309, a keyboard 310, a mouse 311, a scanner 312, and a printer 313. Each component is connected by a bus 300.

  Here, the CPU 301 governs overall control of the question introduction device 100. The ROM 302 stores programs such as a boot program and a question introduction program according to the embodiment. The RAM 303 is used as a work area for the CPU 301. The RAM 303 stores, for example, a user DB 400 described later in FIG. 4, an interest DB 500 described later in FIG. 5, a difficulty DB 600 described later in FIG. 6, a relation DB 700 described later in FIG. The RAM 303 stores the questioner's question and the answer to the questioner's question. The magnetic disk drive 304 controls the reading / writing of the data with respect to the magnetic disk 305 according to control of CPU301. The magnetic disk 305 stores data written under the control of the magnetic disk drive 304.

  The optical disk drive 306 controls the reading / writing of the data with respect to the optical disk 307 according to control of CPU301. The optical disk 307 stores data written under the control of the optical disk drive 306, and causes the computer to read data stored on the optical disk 307.

  The display 308 displays data such as a document, an image, and function information as well as a cursor, an icon, or a tool box. The display 308 is, for example, a liquid crystal display or a plasma display.

  The I / F 309 is connected to the network 210 via a communication line, and is connected to other devices via the network 210. The I / F 309 controls an interface between the network 210 and the inside, and controls data input / output from other devices. The I / F 309 is, for example, a modem or a LAN adapter.

  The keyboard 310 has keys for inputting characters, numbers, various instructions, and the like, and inputs data. Further, the question introduction device 100 may include a touch panel type input pad, a numeric keypad, and the like instead of the keyboard 310. The mouse 311 performs cursor movement, range selection, window movement, size change, and the like. The question introduction device 100 may have a trackball, a joystick, or the like as long as it has the same function as a pointing device instead of the mouse 311.

  The scanner 312 optically reads an image and takes in the image data into the question introduction device 100. The scanner 312 may have an OCR (Optical Character Reader) function. The printer 313 prints image data and document data. The printer 313 is, for example, a laser printer or an ink jet printer.

  The question introduction device 100 may not include at least one of the optical disk drive 306, the optical disk 307, the display 308, the keyboard 310, the mouse 311, the scanner 312, and the printer 313.

  Here, a case has been described where the RAM 303 stores various tables such as a user DB 400 described later in FIG. 4, an interest DB 500 described later in FIG. 5, a difficulty DB 600 described later in FIG. 6, and a relation DB 700 described later in FIG. However, it is not limited to this. For example, the ROM 302, the magnetic disk 305, or the optical disk 307 may store various tables.

(Example of hardware of the information processing apparatuses 201 to 204)
Here, an example of the hardware of the information processing apparatuses 201 to 204 shown in FIG. 2 is the same as the example of the hardware of the question introduction apparatus 100 shown in FIG.

(Storage contents of user DB 400)
Next, an example of the contents stored in the user DB 400 will be described with reference to FIG. The user DB 400 is realized by storage areas such as the ROM 302, the RAM 303, the magnetic disk 305, and the optical disk 307 shown in FIG.

  FIG. 4 is an explanatory diagram showing an example of the contents stored in the user DB 400. As shown in FIG. 4, the user DB 400 has a name item, an affiliation item, a gender item, and a birthplace item in association with the user ID item, and information is set in each item for each user. By storing the record.

  The user ID item stores identification information of the user of the question introduction system. The name item stores the name of the user indicated by the identification information of the user ID item. In the affiliation item, a group to which the user belongs indicated by the identification information of the user ID item is stored. The gender item stores the gender of the user indicated by the identification information of the user ID item. The birthplace item stores the birthplace of the user indicated by the identification information of the user ID item. The user DB 400 may have a hobby item. In the hobby item, the user's hobby indicated by the identification information of the user ID item is stored.

  For example, the record 401 indicates user information including a user ID “User-A”, a name “XX YY”, a group “company aaa”, a gender “male”, and a birth place “XXX”.

(Storage contents of interest DB 500)
Next, an example of the contents stored in the interest DB 500 will be described with reference to FIG. The interest DB 500 is realized by storage areas such as the ROM 302, the RAM 303, the magnetic disk 305, and the optical disk 307 shown in FIG.

  FIG. 5 is an explanatory diagram showing an example of the contents stored in the interest DB 500. As shown in FIG. 5, the interest DB 500 has an answer field item and a keyword item in association with the respondent ID item, and information is set in each item for each respondent candidate, Remember.

  In the respondent ID item, identification information of a user who is a candidate for the respondent is stored. The answer field item stores the identification information of the field to which the question to be answered for the answerer candidate indicated by the identification information of the answerer ID item belongs. The keyword item stores a keyword that is frequently included in the question belonging to the field indicated by the identification information of the answer field item, which is answered by the answerer candidate indicated by the identification information of the answerer ID item. There may be a plurality of keyword items.

  In the example of FIG. 5, the interest DB 500 includes a first keyword item, a second keyword item, and a third keyword item. In the first keyword item, a keyword having the largest number of times included in the question is stored. The second keyword item stores a keyword that is the second most frequently included in the question. The third keyword item stores a keyword that is the third most frequently included in the question.

  For example, the record 501 includes an answerer ID “User-A”, an answer field “network-setting”, a first keyword “tablet terminal”, a second keyword “wireless LAN”, and a third keyword “ Interest information including “performance”.

(Contents stored in difficulty DB 600)
Next, an example of the contents stored in the difficulty level DB 600 will be described with reference to FIG. The difficulty level DB 600 is realized by storage areas such as the ROM 302, the RAM 303, the magnetic disk 305, and the optical disk 307 shown in FIG. The difficulty level DB 600 may be prepared for each field.

  FIG. 6 is an explanatory diagram showing an example of the contents stored in the difficulty level DB 600. As shown in FIG. 6, the difficulty level DB 600 has difficulty level items associated with respondent ID items, and records information by setting information for each item for each respondent candidate. .

  In the respondent ID item, identification information of a user who is a candidate for the respondent is stored. The percentage of questions answered to the answerer candidate indicated by the identification information of the respondent ID item out of the questions of the specific difficulty level notified to the answerer candidate indicated by the identification information of the answerer ID item in the difficulty level item Is memorized. There may be a plurality of difficulty items.

  In the example of FIG. 6, the difficulty level DB 600 includes a difficulty level 1 item, a difficulty level 2 item, a difficulty level 3 item, a difficulty level 4 item, and a difficulty level 5 item. The difficulty level 1 item stores the ratio of questions answered to the answerer candidates among the questions of difficulty level 1 notified to the answerer candidates. The difficulty level 2 item stores the ratio of questions answered to the answerer candidates among the questions of difficulty level 2 notified to the answerer candidates. The difficulty level 3 item stores the ratio of questions answered to the answerer candidates among the questions of difficulty level 3 notified to the answerer candidates. The difficulty level 4 item stores the ratio of questions answered to the answerer candidates among the questions of difficulty level 4 notified to the answerer candidates. The difficulty level 5 item stores the ratio of questions answered to the answerer candidates among the questions of difficulty level 5 notified to the answerer candidates.

  For example, the record 601 includes a respondent ID “User-A” and a degree of difficulty “20%, 30%, 40%, 40%, 10%” that is answered to each of the questions with difficulty levels 1 to 5. Indicates information.

  Here, a case has been described in which the percentage displayed in the difficulty level item is stored, but the present invention is not limited to this. For example, a combination of the number of questions notified to the answerer candidates and the number of questions answered to the answerer candidates may be stored in the difficulty level item.

(Storage contents of relation DB 700)
Next, an example of the contents stored in the relation DB 700 will be described with reference to FIG. The relation DB 700 is realized by storage areas such as the ROM 302, the RAM 303, the magnetic disk 305, and the optical disk 307 shown in FIG.

  FIG. 7 is an explanatory diagram showing an example of the contents stored in the relationship DB 700. As shown in FIG. 7, the relationship DB 700 has an answerer attribute item, a relationship type item, an addition point item, and an addition condition item in association with the questioner attribute item. Records are stored by setting information in each item.

  The attribute of the user who becomes the questioner is stored in the questioner attribute item. The questioner attribute item stores, for example, a group to which the user who becomes the questioner belongs, sex, birthplace, or hobby. In the respondent attribute item, an attribute of a user who is a candidate for a respondent is stored. In the respondent attribute item, for example, a group, sex, birthplace, or hobby to which a user who becomes a candidate for the answer belongs is stored.

  The relationship type item stores a type indicating the relationship between the questioner having the attribute of the questioner attribute item and the answerer candidate having the attribute of the answerer attribute item. In the addition point item, a point to be added to the priority as the notification destination of the questioner having the attribute of the questioner attribute item for the candidate answerer having the attribute of the answerer attribute item is stored. In the addition condition item, a condition for adding points to the priority is stored.

  For example, the record 701 includes relationship information including the questioner attribute “ABC division”, the respondent attribute “XYZ research department”, the relationship type “sponsor”, the addition point “+30”, and the addition condition “always”. Indicates.

  Here, a case has been described in which the relation DB 700 stores relation information corresponding to a group to which a user belongs, but the present invention is not limited to this. For example, the relationship DB 700 may store relationship information corresponding to the user's gender. Specifically, the relationship DB 700 includes a questioner attribute “female”, a respondent attribute “female”, a relationship type “same sex”, an addition point “+30”, and an addition condition “the field to which the question belongs is cosmetics”. May be stored as a record. More specifically, the relationship DB 700 includes the questioner attribute “XX prefecture”, the respondent attribute “XX prefecture”, the relationship type “same town”, the addition point “+30”, and the addition condition “always”. May be stored as a record.

(Example of functions of the question introduction device 100)
Next, an example of the function of the question introduction device 100 will be described with reference to FIG.

  FIG. 8 is a block diagram illustrating an example of functions of the question introduction device 100. The question introduction device 100 includes a reception unit 801, a determination unit 802, and an output unit 803 as functions serving as a control unit.

  The accepting unit 801 accepts a questioner's question. Here, the questioner is a user of the question introduction system. The questioner's question is data including at least the question content. The questioner's question may further be data including a question field, a question difficulty level, a question urgency level, a group to which the questioner belongs, and the like.

  Here, the urgency is a value indicating the urgency of the answer to the questioner's question. The degree of urgency is a value set based on, for example, the time limit for answering a questioner's question. More specifically, the degree of urgency is a binary value of “high” or “low” set by the questioner. The urgency level may be a plurality of values divided by stages set by the questioner. In addition, the urgency level may specifically be the remaining date until the answer deadline set by the questioner.

  The reception unit 801 receives, for example, the questions input by the questioner from the information processing apparatuses 201 to 204 used by the questioner from the information processing apparatuses 201 to 204 used by the questioner. The accepting unit 801 may accept, for example, a question input by the questioner to the question introducing device 100 by operating the keyboard 310 or the like.

  Thereby, the reception unit 801 can receive a question from the questioner, and can receive a trigger for determining a notification destination of the questioner's question. The accepted question is stored in a storage area such as the RAM 303, the magnetic disk 305, and the optical disk 307, for example. The reception unit 801 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the ROM 302, the RAM 303, the magnetic disk 305, and the optical disk 307 illustrated in FIG. 3 or by the I / F 309, for example. To do.

  In response to receiving the questioner's question, the determination unit 802 determines a notification destination when notifying the reception of the question from the questioner among the plurality of answerer candidates. Here, the notification destination is the user of the question introduction system or the information processing apparatuses 201 to 204 used by the user of the question introduction system. The notification of the question reception includes notifying the questioner's question or notifying that the questioner has received the question. The determination unit 802 may include, for example, the degree of relationship between the questioner and the answerer candidate, the urgency of the questioner's question, the difficulty of the question answered by the answerer candidate, or the interest of the answerer candidate in the questioner's question field. The notification destination of the questioner's question is determined based on the degree or a combination thereof.

  Here, the degree of relationship is a degree indicating the strength of connection between the answerer candidate and the questioner. The term “connected” means that the candidate respondent and the questioner have a friendship, have a work relationship, have the same gender, and have the same birthplace. The degree of relationship is a value set based on the familiarity between each respondent candidate and the questioner, for example. Further, the degree of relationship may be a value set based on a group to which each answerer candidate and the questioner belong, for example. In addition, the degree of relationship may be a degree of directionality from the respondent candidate to the questioner.

  The degree of interest is a value indicating the intensity of interest in the field of the candidate answerer. The degree of interest is a value set based on, for example, whether or not the keyword included in the question is set in the keyword item of the interest DB 500. The determination result is stored in a storage area such as the RAM 303, the magnetic disk 305, and the optical disk 307, for example. The determination unit 802 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the ROM 302, the RAM 303, the magnetic disk 305, and the optical disk 307 illustrated in FIG.

<Determination of notification destination based on degree of relationship>
For example, the determination unit 802 can determine the notification destination based on the degree of relationship. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the degree of relationship will be described. Here, the question introduction device 100 may not include the interest DB 500 described above with reference to FIG. 5 and the difficulty level DB 600 described above with reference to FIG. 6 when determining the notification destination based on the degree of relationship.

  In response to accepting the question of the questioner, the determination unit 802 determines the plurality of candidate respondents based on the degree of relationship indicating the strength of the connection between each candidate answerer and the questioner. The notification destination of the questioner's question is determined from within.

  For example, the determination unit 802 sets priority 0 for each of the plurality of respondent candidates. Next, in response to accepting the questioner's question, the determination unit 802 extracts a group to which the questioner belongs from the questioner's question. Then, the determination unit 802 extracts a record in which the extracted group to which the questioner belongs is set as the questioner attribute item from the relation DB 700. Next, the determination unit 802 determines whether or not the condition of the addition condition item of the extracted record is satisfied.

  And the determination part 802 extracts the answerer candidate who belongs to the group set to the answerer attribute item of the extracted record with reference to user DB400 according to satisfy | filling conditions. Next, the determination unit 802 adds the point of the addition point item of the extracted record to the priority for the extracted answerer candidate. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question. Thereby, the determination unit 802 can introduce the questioner's question to the answerer candidate connected to the questioner, and can improve the answer rate to the questioner's question.

<Determining notification destination based on relationship and urgency>
Also, the determination unit 802 can determine the notification destination based on, for example, the relationship level and the urgency level. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of urgency will be described. Here, the question introduction device 100 does not have the interest DB 500 described above with reference to FIG. 5 and the difficulty DB 600 described above with reference to FIG. 6 when determining the notification destination based on the relationship level and the urgency level. Also good.

  The determination unit 802 further determines a notification destination from among a plurality of respondent candidates based on the urgency of the questioner's question. For example, the determination unit 802 calculates a priority based on the degree of relationship for each of the plurality of respondent candidates, as in the above-described process as the process of the determination unit 802 in determining the notification destination based on the degree of relationship. To do.

  The determination unit 802 further extracts the urgency level of the question from the questioner's question. Next, the determination unit 802 adds points to the priority for each respondent candidate in response to the urgency being a value indicating urgency. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question. Accordingly, the determination unit 802 increases the priority of the answerer candidate according to the value indicating that the urgency level of the questioner's question is urgent, and the answer that becomes the notification destination of the questioner's question The number of candidates can be increased.

<Determination of notification destination based on degree of relationship and difficulty>
Also, the determination unit 802 can determine the notification destination based on, for example, the degree of relationship and the degree of difficulty. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of difficulty will be described. Here, the question introduction device 100 may not have the interest DB 500 described above with reference to FIG. 5 when determining the notification destination based on the degree of relationship and the degree of difficulty.

  The determination unit 802 further determines a notification destination from among a plurality of answerer candidates based on the difficulty level of the question answered by each answerer candidate and the difficulty level of the questioner's question. For example, for each candidate answerer, the determination unit 802 is a question in the same difficulty and the same field as the questioner's question, and the question answered by each candidate answerer among the questions notified to each candidate answerer. The priority as the notification destination is calculated based on the ratio and the degree of relationship. Then, the determination unit 802 determines a notification destination based on the calculated priority.

  Specifically, the determination unit 802 prioritizes each respondent candidate of a plurality of respondent candidates based on the degree of relationship, similarly to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship. Calculate the degree. Further, the determination unit 802 extracts, from the difficulty level DB 600, a record in which identification information of each answerer candidate is set in the answerer ID item. Next, the determination unit 802 extracts a ratio set in the difficulty level item corresponding to the difficulty level of the questioner's question from the extracted records. Then, the determination unit 802 adds a point corresponding to the extracted ratio to the priority for each candidate respondent. Next, the determination unit 802 determines a respondent candidate whose priority is equal to or higher than a predetermined value as a notification destination of the questioner's question.

  As a result, the determination unit 802 determines, as a notification destination, candidate respondents who are strongly connected to the questioner and who have a high ratio of answering questions of the same difficulty level as the questioner's question, and the answer rate for the questioner's question Can be improved. For this reason, the determination part 802 can determine the answerer candidate suitable for the difficulty level of a questioner's question as a notification destination among the answerer candidates with a strong connection with a questioner.

  In other words, the determination unit 802 may be too low or too high in proficiency with respect to the field to which the questioner's question belongs, compared to the difficulty level of the questioner's question, even if the answerer candidate has a strong connection with the questioner. The possibility that the answerer candidate to be determined as the notification destination can be reduced. For this reason, the determination unit 802 prevents introduction of questions that are difficult for the answerer candidate to answer, prevents reduction of the willingness to participate in the question introduction system of the answerer candidates, and works on questions that are difficult for the answerer candidates to answer The burden can be reduced.

  Further, the determination unit 802, for example, is a question in the same field as the questioner's question, and the proficiency level of each respondent candidate for the field obtained from the difficulty level of the question answered by each respondent candidate, and the questioner's question The priority as the notification destination is calculated based on the difficulty level and the relationship level. Then, the determination unit 802 determines a notification destination based on the calculated priority. Here, the proficiency level is, for example, an average value of difficulty levels of questions answered by the respondent candidates. Further, the proficiency level may be a weighted average value of the difficulty levels of the questions answered by the respective respondent candidates, with the difficulty level of the questions answered by the respondent candidates as weights.

  Specifically, the determination unit 802 prioritizes each respondent candidate of a plurality of respondent candidates based on the degree of relationship, similarly to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship. Calculate the degree. Furthermore, the determination unit 802 determines that the priority of the questioner's question notification destination is higher as the average difficulty level of the question answered by the answerer candidate is closer to the questioner's question difficulty level. Points are added to the priority as a notification destination of a person's question. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  As a result, the determination unit 802 determines, as a notification destination, candidate respondents who are strongly connected to the questioner and who have a high ratio of answering questions of the same difficulty level as the questioner's question, and the answer rate for the questioner's question Can be improved. For this reason, the determination part 802 can determine the answerer candidate suitable for the difficulty level of a questioner's question as a notification destination among the answerer candidates with a strong connection with a questioner.

  In other words, the determination unit 802 is too low or too proficient with respect to the field to which the questioner's question belongs, even if the answerer candidate is strongly connected to the questioner, compared to the difficulty level of the questioner's question. The possibility that the answerer candidate to be determined as the notification destination can be reduced. For this reason, the determination unit 802 prevents introduction of questions that are difficult for the answerer candidate to answer, prevents reduction of the willingness to participate in the question introduction system of the answerer candidates, and works on questions that are difficult for the answerer candidates to answer The burden can be reduced.

  In addition, the determination unit 802, for example, learns the field of each respondent candidate from the difficulty of the question that is the same field as the question of the questioner and answered by each candidate respondent among the plurality of respondent candidates. Calculate the degree. Then, the determination unit 802 has the calculated proficiency level among the respondent candidates included in the proficiency range for the respondent candidate field that can be a notification destination set based on the difficulty level of the questioner's question. The notification destination is determined based on the degree of relationship.

  Specifically, the determination unit 802 can set a range from the difficulty level obtained by subtracting 1 from the difficulty level of the questioner's question to the difficulty level of the questioner's question as a candidate answerer who can be a notification destination of the questioner's question. Set to the proficiency level. Next, the determination unit 802 extracts answerer candidates whose average difficulty level of the questions answered by the answerer candidates is included in the set range from among a plurality of answerer candidates.

  Then, the determination unit 802 calculates a priority based on the degree of relation for each answerer candidate of the extracted answerer candidates in the same manner as the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relation. To do. Next, the determination unit 802 determines a respondent candidate whose priority is equal to or higher than a predetermined value as a notification destination of the questioner's question.

  As a result, the determination unit 802 can make an answerer candidate whose proficiency level of the answerer candidate is separated from the difficulty level of the questioner's question not be the questionee's question notification destination. In other words, the determination unit 802 is too low or too proficient with respect to the field to which the questioner's question belongs, even if the answerer candidate is strongly connected to the questioner, compared to the difficulty level of the questioner's question. Answer candidates are not determined as notification destinations. For this reason, the determination unit 802 prevents the respondent candidate from participating in the question introduction system without introducing a difficult question to answer, and reduces the work load on the difficult answer question of the respondent candidate. Can be reduced.

<Determining notification destination based on relationship, urgency, and difficulty>
Also, the determination unit 802 can determine the notification destination based on, for example, the degree of relationship, the degree of urgency, and the degree of difficulty. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the relationship level, the urgency level, and the difficulty level will be described. Here, the question introduction device 100 may not have the interest DB 500 described above with reference to FIG. 5 when determining the notification destination based on the degree of relation, the degree of urgency, and the degree of difficulty.

  The determination unit 802 determines a notification destination based on the difficulty level from among a plurality of respondent candidates in response to the urgency level being less than the threshold value. For example, when the urgency level is less than the threshold value, the determination unit 802 has a plurality of respondent candidates similar to the processing described above as the processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the difficulty level. For each of the respondent candidates, a priority is calculated based on the difficulty level. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  On the other hand, the determination unit 802 performs the same processing as the processing described above as the processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the difficulty level, for example, when the urgency level is equal to or greater than a threshold value. . In other words, the determination unit 802 calculates a priority for each answerer candidate of the plurality of answerer candidates based on the relationship level and the difficulty level. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  Thereby, when the urgency of the questioner's question is low, the determination unit 802 notifies the answerer candidate whose proficiency level of the answerer candidate is far from the difficulty level of the questioner's question. You can't do it first. For this reason, when the urgency level of the questioner's question is low, the determination unit 802 can determine the answerer candidate suitable for the difficulty level of the questioner's question as the notification destination.

  In addition, when the urgency level of the questioner's question is high, the determination unit 802 determines a candidate candidate who is strongly connected to the questioner or a candidate answerer suitable for the difficulty level of the questioner as the notification destination. be able to. In other words, when the urgency of the questioner's question is high, the determination unit 802 may have a skill level that is too low or too high for the field to which the questioner's question belongs compared to the difficulty level of the questioner's question. Even a respondent candidate can be determined as a notification destination if it is a candidate for a respondent who is strongly connected to the questioner.

  For this reason, when the urgency of the questioner's question is low, the determination unit 802 prevents introducing a question that is difficult for the answerer candidate to answer, and reduces the willingness to participate in the answerer candidate's question introduction system. It is possible to prevent and reduce the work burden for questions that are difficult to answer. In addition, when the urgency of the questioner's question is high, the determination unit 802 can improve the response rate to the questioner's question.

  Further, the determination unit 802 may determine the notification destination based on the degree of relationship from among a plurality of candidate respondents regardless of the proficiency level, in response to the urgency level being equal to or greater than the threshold. For example, the determination unit 802 performs the same processing as the processing described above as the processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of difficulty in response to the degree of urgency being less than the threshold. In other words, the determination unit 802 extracts answerer candidates from a plurality of answerer candidates, and calculates the priority for each answerer candidate of the extracted answerer candidates based on the degree of relationship. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  On the other hand, the determination unit 802, for example, in response to the urgency level being equal to or greater than a threshold, similarly to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship, For each candidate respondent, a priority is calculated based on the degree of relationship. Next, the determination unit 802 determines a respondent candidate whose priority is equal to or higher than a predetermined value as a notification destination of the questioner's question.

  Thereby, when the urgency of the questioner's question is low, the determination unit 802 notifies the answerer candidate whose proficiency level of the answerer candidate is far from the difficulty level of the questioner's question. You can't do it first. For this reason, when the urgency level of the questioner's question is low, the determination unit 802 can determine the answerer candidate suitable for the difficulty level of the questioner's question as the notification destination.

  In addition, when the urgency level of the questioner's question is high, the determination unit 802 determines a candidate candidate who is strongly connected to the questioner or a candidate answerer suitable for the difficulty level of the questioner as the notification destination. be able to. In other words, when the urgency of the questioner's question is high, the determination unit 802 may have a skill level that is too low or too high for the field to which the questioner's question belongs compared to the difficulty level of the questioner's question. Even a respondent candidate can be determined as a notification destination if it is a candidate for a respondent who is strongly connected to the questioner.

  For this reason, when the urgency of the questioner's question is low, the determination unit 802 prevents a reduction in the willingness to participate in the question introduction system of the candidate answerer without introducing a question that is difficult for the candidate answerer. Therefore, it is possible to reduce the work load on difficult questions for the respondent candidates. In addition, when the urgency of the questioner's question is high, the determination unit 802 can improve the response rate to the questioner's question.

<Determination of notification destination based on relationship and interest>
Also, the determination unit 802 can determine the notification destination based on, for example, the degree of relationship and the degree of interest. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of interest will be described. Here, the question introduction device 100 may not have the difficulty level DB 600 described above with reference to FIG. 6 when the notification destination is determined based on the degree of relationship and the degree of interest.

  The determination unit 802 may further determine a notification destination from among a plurality of candidate respondents based on the interest level of each candidate answerer to the field to which the questioner's question belongs. For example, the determination unit 802 calculates a priority for each respondent candidate based on the degree of relationship and the degree of interest, and determines a notification destination based on the calculated priority.

  Specifically, the determination unit 802 prioritizes each respondent candidate of a plurality of respondent candidates based on the degree of relationship, similarly to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship. Calculate the degree. Further, the determination unit 802 extracts keywords from the questioner's question. Next, the determination unit 802 extracts a record in which the extracted keyword is set as a keyword item in the interest DB 500.

  Then, the determination unit 802 adds a point corresponding to the extracted keyword to the priority for the respondent candidate indicated by the identification information set in the respondent ID item of the extracted record. Next, the determination unit 802 determines a respondent candidate whose priority is equal to or higher than a predetermined value as a notification destination of the questioner's question.

  Thereby, the determination unit 802 can determine, as a notification destination of the questioner's question, a candidate answerer who has a strong connection with the questioner and a high degree of interest in the field to which the questioner's question belongs. For this reason, the determination unit 802 introduces the questioner's question to answerer candidates who may answer the questioner's question from the willingness to assist the questioner and the interest in the field to which the questioner belongs. Can improve the response rate to the questions of the users.

<Determining notification destination based on relationship, urgency, and interest>
Also, the determination unit 802 can determine the notification destination based on, for example, the degree of relationship, the degree of urgency, and the degree of interest. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the relationship level, the urgency level, and the interest level will be described. Here, the question introduction device 100 may not have the difficulty level DB 600 described above with reference to FIG. 6 when determining the notification destination based on the degree of relation, the degree of urgency, and the degree of interest.

  For example, the determination unit 802 calculates a priority for each respondent candidate based on the degree of relationship, the degree of urgency, and the degree of interest, and determines a notification destination based on the calculated priority. Specifically, in accordance with the degree of urgency being less than the threshold value, the determination unit 802 includes a plurality of processes similar to the processing described above as the processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of interest. A priority is calculated based on the degree of interest for each of the respondent candidates. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  On the other hand, the determination unit 802 is specifically similar to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of difficulty according to the degree of urgency being greater than or equal to the threshold. Process. In other words, the determination unit 802 calculates a priority for each answerer candidate of the plurality of answerer candidates based on the degree of relationship and the degree of interest. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  Thereby, when the urgency level of the questioner's question is low, the determination unit 802 can determine a candidate answerer who is highly interested in the field to which the questioner's question belongs as a notification destination of the questioner's question. it can. For this reason, the determination unit 802 can not determine a candidate answerer who has a low degree of interest in the field to which the questioner belongs as a notification destination of the questioner's question.

  In addition, when the urgency of the questioner's question is high, the determination unit 802 selects a candidate candidate who is strongly connected to the questioner or a candidate candidate who is highly interested in the field to which the questioner's question belongs as a notification destination. Can be determined. In other words, when the urgency of the questioner's question is high, the determination unit 802 is a candidate candidate who has a strong connection with the questioner even if it is a candidate with a weak interest in the field to which the questioner's question belongs. It can be determined as a notification destination.

  For this reason, when the urgency of the questioner's question is low, the determination unit 802 prevents introduction of a question in a field that is not of interest to the respondent candidate, and encourages participation of the respondent candidate in the question introduction system. Reduction can be prevented and work load can be reduced. In addition, when the urgency of the questioner's question is high, the determination unit 802 can improve the response rate to the questioner's question.

<Determining notification destination based on relationship, difficulty, and interest>
Also, the determination unit 802 can determine the notification destination based on, for example, the degree of relationship, the degree of difficulty, and the degree of interest. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the degree of relationship, the degree of difficulty, and the degree of interest will be described.

  For example, the determination unit 802 calculates a priority based on the degree of relationship for each of the plurality of respondent candidates, as in the above-described process as the process of the determination unit 802 in determining the notification destination based on the degree of relationship. To do. Furthermore, the determination unit 802 determines, based on the difficulty level, each answerer candidate of a plurality of respondent candidates, similarly to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship and the difficulty level. Calculate the priority.

  Next, the determination unit 802, based on the degree of interest for each respondent candidate of a plurality of respondent candidates, similarly to the processing described above as the processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of interest. To calculate the priority. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question. Accordingly, the determination unit 802 determines, as a notification destination of the questioner's question, a candidate for the answerer who is determined to have a high response rate to the questioner's question based on the degree of relationship, the degree of difficulty, and the degree of interest. Can do.

<Determination of notification destination based on relationship, urgency, difficulty, and interest>
In addition, the determination unit 802 can determine the notification destination based on, for example, the degree of relationship, the degree of urgency, the degree of difficulty, and the degree of interest. In the following description, an example of processing of the determination unit 802 in determining the notification destination based on the degree of relationship, the degree of urgency, the degree of difficulty, and the degree of interest will be described.

  The determination unit 802 determines a notification destination based on the difficulty level from among a plurality of respondent candidates in response to the urgency level being less than the threshold value. For example, when the urgency level is less than the threshold value, the determination unit 802 has a plurality of respondent candidates similar to the processing described above as the processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the difficulty level. For each of the respondent candidates, a priority is calculated based on the difficulty level. Further, the determination unit 802 determines, based on the degree of interest, each answerer candidate of a plurality of respondent candidates, similarly to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of interest. Calculate the priority. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  On the other hand, the determination unit 802 performs the same processing as the processing described above as the processing of the determination unit 802 in determining the notification destination based on the degree of relationship and the difficulty level, for example, when the urgency level is equal to or greater than a threshold value. . In other words, the determination unit 802 calculates a priority for each answerer candidate of the plurality of answerer candidates based on the relationship level and the difficulty level. Further, the determination unit 802 determines, based on the degree of interest, each answerer candidate of a plurality of respondent candidates, similarly to the process described above as the process of the determination unit 802 in determining the notification destination based on the degree of relationship and the degree of interest. Calculate the priority. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question. Then, the determination unit 802 determines answerer candidates having a priority level equal to or higher than a predetermined value as a notification destination of the questioner's question.

  As a result, when the urgency of the questioner's question is low, the determination unit 802 has a low degree of interest in the field to which the questioner's question belongs, or the proficiency level of the answerer candidate is the difficulty level of the questioner's question When the person is away, the candidate answerer can be excluded from the question notification destination. For this reason, the determination unit 802 is interested in the field to which the questioner's question belongs, and can determine the candidate answerer suitable for the difficulty level of the questioner's question as the notification destination.

  In addition, when the urgency of the questioner's question is high, the determination unit 802 belongs to the answerer candidate who is strongly connected to the questioner or the answerer candidate or the questioner's question suitable for the difficulty level of the questioner's question. Candidate respondents with a high degree of interest in the field can be determined as notification destinations. In other words, if the urgency of the questioner's question is high, the determination unit 802 may be less interested in the field to which the questioner's question belongs, or may not be suitable for the difficulty level of the questioner's question. If the answerer candidate has a strong connection with the questioner, it can be determined as a notification destination.

  For this reason, when the urgency level of the questioner's question is low, the determination unit 802 prevents introducing a question that is difficult for the answerer candidate to answer or a question in a field of weak interest, and introduces the question of the answerer candidate Reduction of the willingness to participate in the system can be prevented, and the work load can be reduced. In addition, when the urgency of the questioner's question is high, the determination unit 802 can improve the response rate to the questioner's question.

  The output unit 803 outputs the questioner's question. For example, the output unit 803 transmits the questioner's question to the information processing apparatuses 201 to 204 used by the answerer candidate determined as the notification destination. Further, the output unit 803 displays, for example, the identification information of the respondent candidate determined as the notification destination and the questioner's question on the display 308, prints out the information on the printer 313, or externally by the I / F 309. It may be sent to the device. The output unit 803 may store the question of the questioner in a storage area such as the RAM 303, the magnetic disk 305, and the optical disk 307 in association with the identification information of the candidate answerer determined as the notification destination.

Example 1
Example 1 is an example in the case where the question introduction device 100 determines a notification destination based on the degree of relationship. Here, the question introduction device 100 may not have the interest DB 500 and the difficulty DB 600.

<Operation of Question Introduction Device 100 in Embodiment 1>
First, an example of the operation of the question introduction device 100 according to the first embodiment will be described with reference to FIGS. 9 to 11.

  FIG. 9 is an explanatory diagram illustrating an example of reception of a questioner's question 900 by the question introduction device 100 according to the first embodiment. The question introduction device 100 accepts a questioner's question 900 shown in FIG. The questioner's question 900 is a question created by the questioner using the information processing apparatuses 201 to 204. The questioner's question 900 includes the questioner's identification information “User-Q”, the group “ABC division” to which the questioner belongs, the field “network setting” to which the questioner's question 900 belongs, the question content, including.

  10 and 11 are explanatory diagrams illustrating an example of notification destination determination by the question introduction device 100 according to the first embodiment. In FIG. 10, when the question introduction device 100 accepts a questioner's question 900, the question introduction device 100 calculates a priority based on the relation DB 700 for the answerer candidate indicated by the answerer candidate identification information set in the user ID item of the user DB 400. To do. And the question introduction apparatus 100 determines a notification destination based on the calculated priority.

  The question introduction device 100 creates, for example, an evaluation DB 1000 having relation evaluation items and evaluation result items in association with the respondent ID items. Here, identification information of the respondent candidate is set in the respondent ID item. In the relation evaluation item, a point to be added to the priority based on the degree of relation is set. A priority is set for the evaluation result item.

  Next, the question introduction device 100 calculates a point to be added to the priority based on the degree of relation, and sets it as a relation evaluation item in the evaluation DB 1000. Then, the question introduction device 100 calculates the priority, sets the priority in the evaluation result item of the evaluation DB 1000, and determines the notification destination based on the priority.

  Specifically, the question introduction device 100 extracts users other than the questioner set in the user ID item from the user DB 400 as answerer candidates. Next, the question introduction device 100 creates an evaluation DB 1000 in which the extracted identification information of candidate respondents is set in the respondent ID item. Then, the question introduction device 100 sets “0” to the relationship evaluation item of each record of the evaluation DB 1000 and sets the priority “0” to the evaluation result item.

  Next, the question introduction device 100 extracts the group “ABC division” to which the questioner belongs from the question 900 of the questioner. Then, the question introduction device 100 extracts a record 701 in which the extracted group to which the questioner belongs is set in the questioner attribute item from the relation DB 700.

  Here, the question introduction apparatus 100 belongs to the group “XYZ Research Department” set in the respondent attribute item of the extracted record with reference to the user DB 400 in order to satisfy the condition of the addition condition item of the extracted record. Extract identification information of respondent candidates. Then, the question introduction device 100 adds the point “of the addition point item of the extracted record to the relation evaluation item of the record of the evaluation DB 1000 in which the identification information“ User-C ”of the extracted respondent candidate is set as the respondent ID item. 30 "is set.

  Similarly, the question introduction device 100 extracts a record 702 in which the extracted group to which the questioner belongs is set in the questioner attribute item from the relation DB 700. Here, since the question introduction device 100 satisfies the conditions of the addition condition item of the extracted record, the answer that belongs to the group “company aaa” set in the respondent attribute item of the extracted record is referred to the user DB 400. The identification information of the candidate is extracted. And since the question introduction apparatus 100 was not able to be extracted, the relation evaluation item of the record of evaluation DB1000 is not updated.

  Similarly, the question introduction device 100 extracts a record 703 in which the group to which the extracted questioner belongs is set in the questioner attribute item from the relation DB 700. Here, the question introduction apparatus 100 belongs to the group “infrastructure service section” set in the respondent attribute item of the extracted record with reference to the user DB 400 in order to satisfy the condition of the addition condition item of the extracted record. Extract identification information of respondent candidates. Then, the question introduction device 100 adds the point “of the addition point item of the extracted record to the relation evaluation item of the record of the evaluation DB 1000 in which the extracted identification information“ User-X ”of the candidate answerer is set as the answerer ID item. 50 "is set.

  In FIG. 11, the question introduction device 100 sets the priority for the evaluation result item based on the points set for the relationship evaluation item. Then, the question introduction device 100 determines a notification destination of the questioner's question 900 from a plurality of answerer candidates based on the priority. Moreover, the question introduction apparatus 100 may change the notification method of the questioner's question 900 for the answerer candidate determined as the notification destination based on the priority.

  Specifically, the question introduction device 100 uses the point “0” of the related evaluation item as the evaluation result item for the record of the evaluation DB 1000 in which the identification information “User-A” of the answerer candidate is set as the answerer ID item. Add to the set priority “0”. In addition, the question introduction device 100 sets the point “30” of the related evaluation item as the evaluation result item for the record of the evaluation DB 1000 in which the identification information “User-C” of the answerer candidate is set as the respondent ID item. Add to priority "0". Further, the question introduction device 100 sets the point “50” of the related evaluation item as the evaluation result item for the record of the evaluation DB 1000 in which the identification information “User-X” of the answerer candidate is set as the respondent ID item. Add to priority "0".

  Next, based on the priority set in the evaluation result item, the question introduction device 100 sets the identification information “User-X” of candidate respondents with a priority of “50” or higher to the first notification destination group. decide. Then, the question introduction device 100 notifies the questioner's question 900 to the answerer candidate indicated by the identification information “User-X” determined as the first notification destination group by the first notification method. Here, the first notification method is a method in which the question introduction device 100 transmits an email with the questioner's question 900 attached to the information processing devices 201 to 204 used by the respondent candidates.

  Further, the question introduction device 100 provides the second notification of the identification information “User-C” of the respondent candidates whose priority is “30” or more and less than “50” based on the priority set in the evaluation result item. Decide on the destination group. Then, the question introduction device 100 notifies the questioner's question 900 to the answerer candidate indicated by the identification information “User-C” determined as the second notification destination group by the second notification method. Here, the second notification method is a method in which the question introduction device 100 makes a reservation for transmitting an email attached with the questioner's question 900 to the information processing devices 201 to 204 used by the respondent candidates.

  In addition, the question introduction device 100 provides the third notification of the identification information “User-A” of the respondent candidates whose priority is “0” or more and less than “30” based on the priority set in the evaluation result item. Decide on the destination group. Then, the question introduction device 100 notifies the questioner's question 900 to the answerer candidate indicated by the identification information “User-A” determined as the third notification destination group by the third notification method. Here, according to the third notification method, the question introduction device 100 receives the questioner's question 900 transmission request from the information processing devices 201 to 204 used by the answerer candidates. Is the method of sending. Accordingly, the question introduction device 100 can introduce the questioner's question 900 to the candidate answerer who is connected to the questioner, and can improve the answer rate of the questioner's question 900.

<Question Introduction Processing Procedure of Question Introduction Device 100 in Embodiment 1>
Next, an example of the question introduction processing procedure of the question introduction device 100 according to the first embodiment will be described with reference to FIG.

  FIG. 12 is a flowchart illustrating an example of a question introduction processing procedure of the question introduction device 100 according to the first embodiment. In FIG. 12, the question introduction apparatus 100 selects an unselected answerer candidate from the users who become answerer candidates set in the answerer ID item of the user DB 400, and updates the evaluation DB 1000 (step S1201). ).

  Next, the question introduction device 100 extracts a record in which the questioner and the selected answerer candidate are set from the relation DB 700 (step S1202). Then, the question introduction device 100 determines whether or not the condition set in the addition condition item of the extracted record is satisfied (step S1203). Here, when not satisfy | filling (step S1203: No), the question introduction apparatus 100 transfers to the process of step S1205.

  On the other hand, when satisfy | filling (step S1203: Yes), the question introduction apparatus 100 updates evaluation DB1000 by the point set to the addition point item of the extracted record (step S1204). Next, the question introduction device 100 determines whether or not all the respondent candidates have been selected (step S1205). If there is an unselected answerer candidate (step S1205: No), the question introduction device 100 returns to the process of step S1201.

  On the other hand, when all the answerer candidates are selected (step S1205: Yes), the question introduction device 100 corresponds to the priority of the answerer candidates based on the priority set in the evaluation result item of the evaluation DB 1000. The notification method is selected, and the questioner's question 900 is notified to the respondent candidate (step S1206). Then, the question introduction device 100 ends the question introduction process. Accordingly, the question introduction device 100 can introduce the questioner's question 900 to the candidate answerer who is connected to the questioner, and can improve the answer rate of the questioner's question 900.

(Example 2)
Example 2 is an example in the case where the question introduction device 100 determines a notification destination based on the degree of relationship, the degree of urgency, the degree of difficulty, and the degree of interest.

<Operation of Question Introduction Device 100 in Embodiment 2>
First, an example of the operation of the question introduction device 100 according to the second embodiment will be described with reference to FIGS.

  FIG. 13 is an explanatory diagram illustrating an example of reception of a questioner's question 1300 by the question introduction device 100 according to the second embodiment. The question introduction device 100 receives the questioner's question 1300 shown in FIG. The questioner's question 1300 is a question created by the questioner using the information processing apparatuses 201 to 204. The questioner's question 1300 includes questioner identification information “User-Q” and a group “ABC division” to which the questioner belongs. The questioner's question 1300 includes a questioner's question 1300 urgency “high”, a field “network setting” to which the questioner's question 1300 belongs, and a questioner's question 1300 difficulty “3/5”. And question contents.

  When the question introduction device 100 receives the questioner's question 1300, the question introduction device 100 extracts keywords related to the field to which the questioner's question 1300 belongs from the questioner's question 1300. In the example of FIG. 13, the question introduction device 100 extracts “tablet terminal, wireless LAN, cannot be connected”.

  The question introduction device 100 may accept addition of a keyword from the questioner. In the example of FIG. 13, the question introduction device 100 accepts the addition of the keyword “in-house network” from the questioner. Further, the question introduction device 100 may accept a correction for the extracted keyword from the questioner.

  14 to 17 are explanatory diagrams illustrating an example of notification destination determination by the question introduction device 100 according to the second embodiment. In FIG. 14, the question introduction device 100 receives a questioner's question 1300, and an interest DB 500, a difficulty level DB 600, and a relational DB 700 for the answerer candidate indicated by the identification information of the answerer candidate set in the user ID item of the user DB 400. The priority is calculated based on the above. And the question introduction apparatus 100 determines a notification destination based on the calculated priority.

  For example, the question introduction device 100 creates an evaluation DB 1400 having an interest evaluation item, a difficulty evaluation item, a relationship evaluation item, and an evaluation result item in association with the respondent ID item. Here, identification information of the respondent candidate is set in the respondent ID item. In the interest evaluation item, points to be added to the priority based on the degree of interest are set. In the difficulty level evaluation item, a point to be added to the priority based on the difficulty level is set. In the relation evaluation item, a point to be added to the priority based on the degree of relation is set. A priority is set for the evaluation result item.

  Next, the question introduction device 100 calculates points to be added to the priority based on the degree of interest and sets the points as interest evaluation items in the evaluation DB 1400. And the question introduction apparatus 100 calculates the point added to a priority based on a difficulty level, and sets it to the difficulty evaluation item of evaluation DB1400. Next, the question introduction device 100 calculates a point to be added to the priority based on the degree of relationship, and sets it as a relationship evaluation item in the evaluation DB 1400. Then, the question introduction device 100 calculates the priority, sets the priority in the evaluation result item of the evaluation DB 1400, and determines the notification destination based on the priority.

  Specifically, the question introduction device 100 extracts users other than the questioner set in the user ID item from the user DB 400 as answerer candidates. Next, the question introduction device 100 creates an evaluation DB 1400 in which the identification information of the extracted answerer candidates is set in the answerer ID item. Then, the question introduction device 100 sets “0” for the relationship evaluation item of each record in the evaluation DB 1400 and sets the priority “0” for the evaluation result item.

  Next, the question introduction device 100 extracts a record 501 in which the extracted keyword “tablet terminal” is set as the first keyword item, the second keyword item, or the third keyword item of the interest DB 500.

  And the question introduction apparatus 100 selects "50" as a point added with respect to a priority, when the record set to the 1st keyword item is extracted. Also, when the record set in the second keyword item is extracted, the question introduction device 100 selects “30” as a point to be added to the priority. In addition, when the record set in the third keyword item is extracted, the question introduction device 100 selects “0” as a point to be added to the priority.

  Here, since the question introduction device 100 has extracted the record set in the first keyword item, “50” is selected as a point to be added to the priority. Next, the question introduction device 100 extracts the identification information of the respondent candidates set in the respondent ID item of the extracted record 501. Then, the question introduction device 100 sets the selected point “50” in the interest evaluation item of the record of the evaluation DB 1400 in which the extracted identification information “User-A” of the candidate answerer is set as the answerer ID item.

  Similarly, the question introduction apparatus 100 extracts a record 502 in which the extracted keyword “tablet terminal” is set as the first keyword item, the second keyword item, or the third keyword item of the interest DB 500. . Here, since the question introduction device 100 has extracted the record set in the second keyword item, “30” is selected as a point to be added to the priority.

  Next, the question introduction device 100 extracts the respondent candidate indicated by the identification information set in the respondent ID item of the extracted record 502. Then, the question introduction apparatus 100 sets the selected point “30” in the interest evaluation item of the record of the evaluation DB 1400 in which the extracted identification information “User-C” of the respondent candidate is set in the respondent ID item.

  In FIG. 15, the question introduction device 100 extracts the identification information “User-A” of the respondent candidate indicated by the identification information set in the respondent ID item of the evaluation DB 1400. Next, the question introduction apparatus 100 determines the difficulty “3/5” of the questioner's question 1300 in the record of the evaluation DB 1400 in which the extracted identification information “User-A” of the candidate answerer is set as the answerer ID item. The ratio “40%” set in the difficulty level 3 item corresponding to is extracted.

  And the question introduction apparatus 100 selects "20" as a point added with respect to a priority, when the ratio of 50% or more and 100% or less is extracted. Further, when the ratio of 20% or more and less than 50% is extracted, the question introduction device 100 selects “0” as a point to be added to the priority. Further, when the ratio of 0% or more and less than 20% is extracted, the question introduction device 100 selects “−20” as a point to be added to the priority.

  Here, the question introduction device 100 selects the point “0” because the ratio “40%” has been extracted. Next, the question introduction device 100 sets the selected point “0” in the difficulty evaluation item of the record of the evaluation DB 1400 in which the extracted identification information “User-A” of the candidate respondent is set as the respondent ID item. To do.

  Similarly, the question introduction device 100 extracts the identification information “User-C” of the respondent candidate indicated by the identification information set in the respondent ID item of the evaluation DB 1400. Next, the question introduction device 100 determines the difficulty “3/5” of the questioner's question 1300 in the record of the evaluation DB 1400 in which the extracted identification information “User-C” of the answerer candidate is set as the answerer ID item. The ratio “0%” set in the difficulty level 3 item corresponding to is extracted.

  Here, the question introduction device 100 selects the point “−20” because the ratio “0%” has been extracted. Next, the question introduction device 100 adds the selected point “−20” to the difficulty evaluation item of the record of the evaluation DB 1400 in which the extracted identification information “User-C” of the candidate respondent is set as the respondent ID item. Set.

  Similarly, the question introduction device 100 extracts the identification information “User-X” of the respondent candidate indicated by the identification information set in the respondent ID item of the evaluation DB 1400. Next, the question introduction apparatus 100 determines the difficulty “3/5” of the questioner's question 1300 in the record of the evaluation DB 1400 in which the extracted identification information “User-X” of the answerer candidate is set as the answerer ID item. The ratio “30%” set in the three difficulty items corresponding to is extracted.

  Here, the question introduction device 100 selects the point “0” because the ratio “30%” has been extracted. Next, the question introduction device 100 sets the selected point “0” in the difficulty evaluation item of the record of the evaluation DB 1400 in which the extracted identification information “User-X” of the respondent candidate is set as the respondent ID item. To do.

  In FIG. 16, the question introduction device 100 extracts the group “ABC division” to which the questioner belongs from the questioner 1300 of the questioner. Then, the question introduction device 100 extracts a record 701 in which the extracted group to which the questioner belongs is set in the questioner attribute item from the relation DB 700.

  Here, the question introduction apparatus 100 belongs to the group “XYZ Research Department” set in the respondent attribute item of the extracted record with reference to the user DB 400 in order to satisfy the condition of the addition condition item of the extracted record. Extract identification information of respondent candidates. Then, the question introduction device 100 adds the point “of the addition point item of the extracted record to the relational evaluation item of the record of the evaluation DB 1400 in which the identification information“ User-C ”of the extracted answerer candidate is set as the respondent ID item. 30 "is set.

  Similarly, the question introduction device 100 extracts a record 702 in which the extracted group to which the questioner belongs is set in the questioner attribute item from the relation DB 700. Here, since the question introduction device 100 satisfies the conditions of the addition condition item of the extracted record, the answer that belongs to the group “company aaa” set in the respondent attribute item of the extracted record is referred to the user DB 400. The identification information of the candidate is extracted. And since the question introduction apparatus 100 was not able to be extracted, the relation evaluation item of the record of evaluation DB1400 is not updated.

  Similarly, the question introduction device 100 extracts a record 703 in which the group to which the extracted questioner belongs is set in the questioner attribute item from the relation DB 700. Here, the question introduction apparatus 100 belongs to the group “infrastructure service section” set in the respondent attribute item of the extracted record with reference to the user DB 400 in order to satisfy the condition of the addition condition item of the extracted record. Extract identification information of respondent candidates. Then, the question introduction device 100 adds the point “of the addition point item of the extracted record to the relation evaluation item of the record of the evaluation DB 1400 in which the identification information“ User-X ”of the extracted answerer candidate is set as the respondent ID item. 50 "is set.

  In FIG. 17, the question introduction device 100 sets the priority for the evaluation result item based on the points set in the interest evaluation item, the difficulty evaluation item, and the relationship evaluation item. Then, the question introduction device 100 determines a notification destination of the questioner's question 1300 from a plurality of respondent candidates based on the priority. Further, the question introduction device 100 may change the notification method of the questioner's question 1300 for the answerer candidate determined as the notification destination based on the priority.

  Specifically, the question introduction device 100 sets the interest evaluation item point “50” as the evaluation result item for the record in the evaluation DB 1400 in which the identification information “User-A” of the candidate answerer is set as the answerer ID item. Is added to the priority “0” set in the above. Next, when the degree of urgency is not “high”, the question introduction device 100 identifies a record in the evaluation DB 1400 in which the identification information “User-A” of the respondent candidate is set in the respondent ID item. Then, the question introduction device 100 further adds the point “0” of the difficulty level evaluation item to the priority “50” set in the evaluation result item for the specified record.

  On the other hand, when the degree of urgency is “high”, the question introduction device 100 specifies a record in the evaluation DB 1400 in which the identification information “User-A” of the respondent candidate is set as the respondent ID item. Then, the question introduction device 100 further adds the point “0” of the relationship evaluation item to the priority “50” set in the evaluation result item for the specified record. Here, since the urgency is “high”, the question introduction device 100 sets the evaluation candidate item identification information “User-A” as the evaluation result item for the record in the evaluation DB 1400 in which the answerer ID item is set. The assigned priority is set to “50”.

  Further, the question introduction device 100 sets the interest evaluation item point “30” as the evaluation result item for the record in the evaluation DB 1400 in which the identification information “User-C” of the candidate answerer is set as the respondent ID item. The priority is added to “0”. Next, when the degree of urgency is not “high”, the question introduction device 100 specifies a record in the evaluation DB 1400 in which the identification information “User-C” of the respondent candidate is set in the respondent ID item. Then, the question introduction device 100 adds the point “−20” of the difficulty level evaluation item to the priority “30” set in the evaluation result item for the specified record.

  On the other hand, when the degree of urgency is “high”, the question introduction device 100 specifies a record of the evaluation DB 1400 in which the identification information “User-C” of the respondent candidate is set in the respondent ID item. Then, the question introduction device 100 adds the point “30” of the relation evaluation item to the priority “30” set in the evaluation result item for the identified record. Here, since the urgency level is “high”, the question introduction device 100 sets the record of the evaluation DB 1400 in which the identification information “User-C” of the respondent candidate is set as the respondent ID item as the evaluation result item. The assigned priority is set to “60”.

  Also, the question introduction device 100 sets the interest evaluation item point “0” as the evaluation result item for the record of the evaluation DB 1400 in which the identification information “User-X” of the candidate answerer is set as the respondent ID item. The priority is added to “0”. Next, when the degree of urgency is not “high”, the question introduction device 100 specifies a record in the evaluation DB 1400 in which the identification information “User-X” of the respondent candidate is set in the respondent ID item. Then, the question introduction device 100 further adds the point “0” of the difficulty level evaluation item to the priority “0” set in the evaluation result item for the specified record.

  On the other hand, when the urgency level is “high”, the question introduction device 100 specifies a record in the evaluation DB 1400 in which the identification information “User-X” of the respondent candidate is set in the respondent ID item. Then, the question introduction device 100 further adds the point “50” of the relationship evaluation item to the priority “0” set in the evaluation result item for the identified record. Here, since the urgency is “high”, the question introduction device 100 sets the evaluation candidate item identification information “User-X” as the evaluation result item for the record in the evaluation DB 1400 in which the answerer ID item is set. The assigned priority is set to “50”.

  Next, based on the priority set in the evaluation result item, the question introduction device 100 identifies identification information “User-A”, “User-C”, and “User-C” of candidate respondents whose priority is “50” or higher. “User-X” is determined as the first notification destination group. Then, the question introduction device 100 uses the first notification method to determine the candidate respondents indicated by the identification information “User-A”, “User-C”, and “User-X” determined as the first notification destination group. The questioner's question 1300 is notified.

  Thus, when the urgency level of the questioner's question 1300 is low, the question introduction device 100 selects the answerer candidate having a low degree of interest in the field to which the questioner's question 1300 belongs as the notification destination of the questioner's question 1300. Can not. When the urgency of the questioner's question 1300 is low, the question introduction device 100 determines the answerer candidate whose proficiency level of the answerer candidate is different from the difficulty level of the questioner's question 1300 as the questioner's question. 1300 can be a notification destination. Therefore, the question introduction device 100 is interested in the field to which the questioner's question 1300 belongs, and can determine candidate respondents suitable for the difficulty level of the questioner's question 1300 as the notification destination.

  Further, when the questioner's question 1300 has a high degree of urgency, the question introduction device 100 has a strong connection with the questioner and is suitable for the difficulty level of the questioner's question 1300 or to the field to which the questioner's question 1300 belongs. Candidate respondents with a high degree of interest can be determined as notification destinations. In other words, when the questioner's question 1300 has a high degree of urgency, the question introduction device 100 has a strong candidate's connection with the questioner even if the candidate's question 1300 has a weak interest in the field to which the questioner belongs. If so, it can be determined as a notification destination. In addition, when the urgency of the questioner's question 1300 is high, the question introduction device 100 is an answerer candidate that is not suitable for the difficulty level of the questioner's question 1300, but is an answerer candidate that is strongly connected to the questioner. It can be determined as a notification destination.

  For this reason, when the questioner's question 1300 has a low degree of urgency, the question introduction device 100 can prevent introduction of a question that is difficult for an answerer candidate to answer or a question in a field that is less interesting. As a result, the question introduction device 100 can prevent a decrease in the willingness to participate in the question introduction system of candidate respondents and reduce the work load. Further, the question introduction device 100 can improve the answer rate to the questioner's question 1300 when the urgency of the questioner's question 1300 is high.

  FIG. 18 is an explanatory diagram illustrating an example of DB update by the question introduction device 100 according to the second embodiment. In FIG. 18, the question introduction device 100 stores an answer record DB having a count item associated with a keyword item for each user. In the keyword item, a keyword included in the question answered to the answerer candidate is stored. The number of times that the question including the keyword of the keyword item is answered is stored in the number of times item.

  The question introduction device 100 is a keyword in which a keyword included in the questioner's question 1300 is set in the answer record DB for the user who becomes a candidate for the answerer in response to the answerer's answer to the questioner's question 1300. The number of times corresponding to the item is specified. Then, the question introduction device 100 increments the number of times set in the specified number of times item. Then, the question introduction device 100 updates the keyword item of the interest DB 500 based on the answer record DB.

  Further, the question introduction device 100 responds to the number of questions notified to the answerer candidate having the same difficulty level as the questioner's question 1300 in response to the answerer's answer to the questioner's question 1300. Calculate the percentage of the number of questions answered. Then, the question introduction device 100 updates the ratio of the difficulty level items in the difficulty level DB 600 corresponding to the difficulty level of the questioner's question 1300 with the calculated ratio.

<Question Introduction Processing Procedure of Question Introduction Device 100 in Embodiment 2>
Next, an example of a question introduction processing procedure of the question introduction device 100 according to the second embodiment will be described with reference to FIG.

  FIG. 19 is a flowchart illustrating an example of a question introduction processing procedure of the question introduction device 100 according to the second embodiment. In FIG. 19, the question introduction apparatus 100 executes an interest degree evaluation process described later in FIG. 20, and updates the interest evaluation items in the evaluation DB 1400 (step S1901). Next, the question introduction device 100 executes a difficulty level evaluation process described later with reference to FIG. 21 to update the difficulty level evaluation items in the evaluation DB 1400 (step S1902). Then, the question introduction device 100 executes the relationship evaluation process described later in FIG. 22 and updates the relationship evaluation items in the evaluation DB 1400 (step S1903).

  Next, the question introduction device 100 updates the evaluation result item in the evaluation DB 1400, selects a notification method corresponding to the priority of the answerer candidate set in the evaluation result item, and selects the answerer candidate as the questioner candidate. The question 1300 is introduced (step S1904). Thereby, the question introduction device 100 can introduce the questioner's question 1300 to the answerer candidate.

  Then, the question introduction device 100 determines whether or not there is an answer (step S1905). Here, when there is no answer (step S1905: No), the question introduction device 100 ends the question introduction process.

  On the other hand, when there is an answer (step S1905: Yes), the question introduction device 100 sets the interest DB 500 and the difficulty level DB 600 based on the answerer candidate who answered and the questioner 1300 of the questioner answered by the answerer candidate. Update (step S1906). Next, the question introduction device 100 ends the question introduction process. Thereby, the question introduction device 100 can update the interest DB 500 and the difficulty DB 600.

<Interest level evaluation procedure>
Next, an example of the interest degree evaluation processing procedure shown in step S1901 of FIG. 19 will be described using FIG.

  FIG. 20 is a flowchart illustrating an example of an interest degree evaluation processing procedure. 20, the question introduction device 100 extracts keywords from the questioner's question 1300 (step S2001). Next, the question introduction device 100 selects an unselected keyword from the extracted keywords (step S2002).

  Then, the question introduction device 100 determines whether or not there is a record in which the selected keyword is set in the interest DB 500 (step S2003). Here, when there is no record (step S2003: No), the question introduction device 100 proceeds to the process of step S2005.

  On the other hand, when there is a record (step S2003: Yes), the question introduction device 100 extracts an answerer candidate from the record, adds the record to the evaluation DB 1400, and updates the interest evaluation item of the record in the evaluation DB 1400 ( Step S2004).

  Next, the question introduction device 100 determines whether or not all keywords have been selected (step S2005). Here, if there is an unselected keyword (step S2005: No), the question introduction device 100 returns to the process of step S2002.

  On the other hand, when all the keywords are selected (step S2005: Yes), the question introduction device 100 ends the interest degree evaluation process. Thereby, the question introduction device 100 can update the interest evaluation item so that the priority of the answerer candidate becomes higher as the degree of interest of the answerer candidate with respect to the questioner 1300 becomes higher.

<Difficulty evaluation procedure>
Next, an example of the difficulty level evaluation processing procedure shown in step S1902 of FIG. 19 will be described with reference to FIG.

  FIG. 21 is a flowchart illustrating an example of the difficulty level evaluation processing procedure. In FIG. 21, the question introduction device 100 determines whether or not it is an emergency (step S2101). Here, when it is urgent (step S2101: Yes), the question introduction device 100 ends the difficulty level evaluation process.

  On the other hand, when it is not urgent (step S2101: No), the question introduction device 100 selects a respondent candidate in the evaluation DB 1400 (step S2102). Next, the question introduction device 100 extracts a record in which the selected answerer candidate is set from the difficulty level DB 600 (step S2103). And the question introduction apparatus 100 extracts the ratio of the difficulty level item corresponding to the difficulty level of the questioner's question 1300 in the extracted record (step S2104).

  Next, the question introduction device 100 updates the difficulty level evaluation items in the evaluation DB 1400 with the points corresponding to the extracted ratio (step S2105). Then, the question introduction device 100 determines whether or not all the respondent candidates have been selected (step S2106). If there is an unselected answerer candidate (step S2106: No), the question introduction device 100 returns to the process of step S2102.

  On the other hand, when all the respondent candidates are selected (step S2106: Yes), the question introduction device 100 ends the difficulty level evaluation process. Thereby, the question introduction device 100 updates the difficulty evaluation item so that the priority of the answerer candidate becomes higher as the ratio of the answerer candidate answering the question having the same difficulty level as the questioner's question 1300 increases. be able to.

<Relationship evaluation procedure>
Next, an example of the relationship evaluation processing procedure shown in step S1903 in FIG. 19 will be described with reference to FIG.

  FIG. 22 is a flowchart illustrating an example of the relationship degree evaluation processing procedure. In FIG. 22, the question introduction device 100 determines whether or not it is an emergency (step S2201). Here, when it is not urgent (step S2201: No), the question introduction device 100 ends the relationship evaluation process.

  On the other hand, if it is urgent (step S2201: Yes), the question introduction device 100 selects a respondent candidate in the evaluation DB 1400 (step S2202). Next, the question introduction device 100 extracts a record in which the questioner and the selected answerer candidate are set from the relation DB 700 (step S2203).

  Then, the question introduction device 100 determines whether or not the condition of the addition condition item of the extracted record is satisfied (step S2204). Here, when the condition is not satisfied (step S2204: No), the question introduction device 100 proceeds to the process of step S2206.

  On the other hand, when the condition is satisfied (step S2204: Yes), the question introduction device 100 updates the relation evaluation items in the evaluation DB 1400 with the points set in the addition point items of the extracted records (step S2205). Next, the question introduction device 100 determines whether or not all the respondent candidates have been selected (step S2206). Here, when there is an unselected answerer candidate (step S2206: No), the question introduction device 100 returns to the process of step S2202.

  On the other hand, when all the respondent candidates have been selected (step S2206: YES), the question introduction device 100 ends the relationship evaluation process. Thereby, the question introduction device 100 can update the relationship evaluation items so that the higher the degree of relationship between the questioner and the answerer candidate, the higher the priority of the answerer candidate.

  As described above, according to the question introduction device 100, the degree of relationship indicating the strength of the connection between each answerer candidate and the questioner of the plurality of answerer candidates in response to receiving the questioner's question. Based on this, it is possible to determine the notification destination of the questioner's question from among a plurality of answerer candidates. Thereby, the question introduction device 100 can introduce the questioner's question to the answerer candidate that is strongly connected to the questioner, and can improve the answer rate to the questioner's question.

  Further, according to the question introduction device 100, a notification destination can be determined from among a plurality of answerer candidates based on the urgency of the questioner's question. Thereby, when the urgency of the questioner's question is high, the question introduction device 100 can introduce the questioner's question to a candidate answerer who is strongly connected to the questioner, and the answer rate for the questioner's question Can be improved.

  Further, according to the question introduction device 100, a notification destination is determined from among a plurality of answerer candidates based on the difficulty level of the question answered by each answerer candidate and the difficulty level of the questioner's question. be able to. Thereby, the question introduction device 100 can introduce the questioner's question to the answerer candidate who is strongly connected to the questioner and has sufficient proficiency level of the answerer candidate compared to the difficulty level of the questioner's question. It is possible to improve the response rate to the questioner's question.

  In addition, according to the question introduction device 100, for each answerer candidate, each answerer candidate of the same difficulty and the same field as the questioner's question and notified to each answerer candidate is answered. The priority as a notification destination can be calculated based on the ratio of the questions asked and the degree of relationship. Then, according to the question introduction device 100, the notification destination can be determined based on the calculated priority. Thereby, the question introduction device 100 can introduce the questioner's question to the answerer candidate who is strongly connected to the questioner and has sufficient proficiency level of the answerer candidate compared to the difficulty level of the questioner's question. It is possible to improve the response rate to the questioner's question.

  Further, according to the question introduction device 100, the proficiency level of each respondent candidate for the field obtained from the difficulty level of the question that is answered in the same field as the questioner's question and answered by each respondent candidate, The priority as the notification destination can be calculated based on the difficulty level of the question and the degree of relationship. Then, according to the question introduction device 100, the notification destination can be determined based on the calculated priority. Thereby, the question introduction device 100 can introduce the questioner's question to the answerer candidate who is strongly connected to the questioner and has sufficient proficiency level of the answerer candidate compared to the difficulty level of the questioner's question. It is possible to improve the response rate to the questioner's question.

  In addition, according to the question introduction device 100, among the plurality of respondent candidates, the question is in the same field as the questioner's question, and is based on the difficulty level of the question answered by each respondent candidate. A proficiency level can be calculated. Then, according to the question introduction device 100, the calculated proficiency level of the candidate respondents included in the proficiency range for the respondent candidate field that can be the notification destination set based on the difficulty level of the questioner's question. The notification destination can be determined based on the degree of relationship. Thereby, the question introduction device 100 can introduce the questioner's question to the answerer candidate who is strongly connected to the questioner and has sufficient proficiency level of the answerer candidate compared to the difficulty level of the questioner's question. It is possible to improve the response rate to the questioner's question.

  In addition, according to the question introduction device 100, the notification destination is determined based on the degree of relationship from among a plurality of candidate respondents regardless of the proficiency level in response to the degree of urgency being equal to or greater than the threshold. Can do. Thereby, when the urgency level is low, the question introduction device 100 has an answer that the proficiency level of the answerer candidate is too low or too high compared to the difficulty level of the questioner's question even if the connection with the questioner is strong. It is possible to reduce the burden on the respondent candidate without introducing the questioner's question to the candidate candidate.

  Further, according to the question introduction device 100, a notification destination can be determined from among a plurality of answerer candidates based on the interest level of each answerer candidate for the field to which the questioner's question belongs. Accordingly, the question introduction device 100 can introduce the questioner's question to candidate answerers who are strongly connected to the questioner and who have a high degree of interest in the field to which the questioner belongs, and answer the questioner's question. The rate can be improved.

  The question introduction method described in this embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. This question introduction program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. The question introduction program may be distributed via a network such as the Internet.

  The following additional notes are disclosed with respect to the embodiment described above.

(Supplementary Note 1) In response to accepting a question from a questioner, the plurality of answerer candidates are based on the degree of relationship indicating the strength of connection between each answerer candidate and the questioner. A control unit for determining a notification destination when notifying a question acceptance from the questioner from
A question introduction device characterized by comprising:

(Supplementary note 2) The question introduction according to supplementary note 1, wherein the control unit further determines the notification destination from the plurality of answerer candidates based on an urgency level of the question of the questioner. apparatus.

(Additional remark 3) The said control part is based on the difficulty level of the question which each said respondent candidate answered, and the difficulty level of the said questioner's question, and the said notification destination from among the said multiple answerer candidates The question introduction device according to attachment 2, wherein the question introduction device is determined.

(Additional remark 4) The said control part is said each said respondent of the question which is the question of the same difficulty and the same field as said questioner's question, and was notified to each said respondent candidate about each said respondent candidate The supplementary note 3 is characterized in that a priority as the notification destination is calculated based on a ratio of questions answered by candidates and the relation degree, and the notification destination is determined based on the calculated priority. Question introduction device.

(Additional remark 5) The said control part is a question of the same field as the question of the questioner, and the proficiency level of each of the respondent candidates for the field obtained from the difficulty of the question answered by each of the respondent candidates, (Supplementary note 3) The priority as the notification destination is calculated based on the difficulty level of the question of the questioner and the relation level, and the notification destination is determined based on the calculated priority. The listed question introduction device.

(Additional remark 6) The said control part with respect to the said field | area obtained from the difficulty of the question which is the question of the same field as the said questioner's question, and which said each respondent candidate answered among the said several respondent candidates Among the candidate respondents included in the proficiency level for the field, the proficiency level of each candidate respondent is set based on the difficulty level of the question of the questioner. The question introduction device according to attachment 3, wherein the question introduction device is determined.

(Additional remark 7) The said control part determines the said notification destination based on the said relationship degree from among the said several respondent candidates according to the said emergency degree being more than a threshold value. 6. The question introduction device according to 6.

(Supplementary Note 8) The control unit further determines the notification destination from the plurality of respondent candidates based on an interest level of each candidate respondent to the field to which the questioner's question belongs. The question introduction device according to any one of appendices 2 to 7.

(Additional remark 9) The said control part calculates the priority as said notification destination about each said respondent candidate based on the said interest degree and the said relationship degree, and sets the said notification destination based on the calculated said priority The question introduction device according to attachment 8, wherein the question introduction device is determined.

(Supplementary note 10) The question introduction device according to supplementary note 1, wherein the degree of relationship is a value set based on a closeness between each of the answerer candidates and the questioner.

(Supplementary note 11) The question introduction device according to supplementary note 1, wherein the degree of relation is a value set based on a group to which each of the respondent candidates and the questioner belongs.

(Supplementary note 12) The question introduction device according to supplementary note 2, wherein the urgency is a value set based on an answer deadline of the question of the questioner.

(Additional remark 13) The said skill level is the average value of the difficulty level of the question which each said respondent candidate answered, The question introduction apparatus of Additional remark 5 or 6 characterized by the above-mentioned.

(Supplementary Note 14) The proficiency level is a weighted average value of the difficulty levels of the questions answered by each of the respondent candidates, with the difficulty level of the question answered by each of the respondent candidates as a weight. Or the question introduction apparatus of 6.

(Supplementary note 15)
In response to accepting the question of the questioner, based on the degree of relationship indicating the strength of the connection between each answerer candidate of the plurality of answerer candidates and the questioner, the plurality of answerer candidates are selected from the plurality of answerer candidates. Determine the notification destination when notifying the acceptance of questions from the questioner,
A question introduction method characterized by executing processing.

(Supplementary note 16)
In response to accepting the question of the questioner, based on the degree of relationship indicating the strength of the connection between each answerer candidate of the plurality of answerer candidates and the questioner, the plurality of answerer candidates are selected from the plurality of answerer candidates. Determine the notification destination when notifying the acceptance of questions from the questioner,
A question introduction program characterized by causing processing to be executed.

DESCRIPTION OF SYMBOLS 100 Question introduction apparatus 801 Reception part 802 Determination part 803 Output part

Claims (10)

In response to accepting the question of the questioner, based on the degree of relationship indicating the strength of the connection between each answerer candidate of the plurality of answerer candidates and the questioner, the plurality of answerer candidates are selected from the plurality of answerer candidates. A control unit for determining a notification destination when notifying a question acceptance from a questioner,
A question introduction device characterized by comprising:   The question introduction device according to claim 1, wherein the control unit further determines the notification destination from the plurality of answerer candidates based on an urgency level of the question of the questioner.   The control unit further determines the notification destination from the plurality of answerer candidates based on the difficulty level of the question answered by each answerer candidate and the difficulty level of the questioner's question. The question introduction device according to claim 2, wherein:   The control unit, for each of the respondent candidates, is a question in the same difficulty and in the same field as the question of the questioner, and each of the respondent candidates among the questions notified to each of the respondent candidates has answered 4. The question introduction according to claim 3, wherein a priority as the notification destination is calculated based on a ratio of questions and the degree of relation, and the notification destination is determined based on the calculated priority. apparatus.   The control unit is configured such that, among the plurality of respondent candidates, each respondent to the field that is obtained from the difficulty of a question that is a question in the same field as the question of the questioner and answered by each candidate respondent The candidate's proficiency level is determined based on the relation level from among the respondent candidates included in the proficiency level range for the field set based on the difficulty level of the questioner's question. The question introduction device according to claim 3, wherein   6. The control unit according to claim 5, wherein the control unit determines the notification destination based on the degree of relationship among the plurality of respondent candidates in response to the urgency being equal to or greater than a threshold value. Question introduction device.   The control unit further determines the notification destination from the plurality of answerer candidates based on an interest level of each answerer candidate for a field to which the questioner's question belongs. The question introduction device according to any one of 2 to 6.   The control unit calculates a priority as the notification destination based on the degree of interest and the degree of relationship for each of the respondent candidates, and determines the notification destination based on the calculated priority. 8. The question introduction device according to claim 7, wherein Computer
In response to accepting the question of the questioner, based on the degree of relationship indicating the strength of the connection between each answerer candidate of the plurality of answerer candidates and the questioner, the plurality of answerer candidates are selected from the plurality of answerer candidates. Determine the notification destination when notifying the acceptance of questions from the questioner,
A question introduction method characterized by executing processing. On the computer,
In response to accepting the question of the questioner, based on the degree of relationship indicating the strength of the connection between each answerer candidate of the plurality of answerer candidates and the questioner, the plurality of answerer candidates are selected from the plurality of answerer candidates. Determine the notification destination when notifying the acceptance of questions from the questioner,
A question introduction program characterized by causing processing to be executed.

Images