JP2015108854A - Information processing system, information processing method and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service according to user's manner by accurately determining user's manner so as to cause the user to improve manners when utilizing a service.SOLUTION: An information processing system comprises: behavior detection means for detecting user's behavior related to manners when the user utilizes a service; situation detection means for detecting a situation around the user; manner point management means for calculating and managing manner points corresponding to the user's behavior and the situation around the user; and control means for controlling quality of the service capable of being provided to the user depending of the manner points managed by the manner point management means.

Description

  The present invention relates to a technique for managing manners of users of transportation facilities.

  In the case of public services such as trains and road traffic, or services that are used in common with others, the service quality will be degraded if there are bad manners. Those with good manners will see it and stop defending manners or stop using the service. Then, only those who have bad manners are left, and as a result, it becomes a vicious circle such as service provision becoming difficult.

  As a technique related to such manners, Patent Document 1 discloses a technique for determining a fuel fee according to an operating manner point.

JP2003-312305

  In the technique described in the above document, manners are determined only from the user's behavior. However, good or bad manners also have an aspect that should be determined according to the surrounding situation. That is, there is a need for a technology that provides a service based on good or bad manners determined according to surrounding conditions.

  The objective of this invention is providing the technique which solves the above-mentioned subject.

In order to achieve the above object, a system according to the present invention provides:
Behavior detection means for detecting user behavior related to manners when the user is using the service;
Situation detection means for detecting the situation around the user;
Manner point management means for calculating and managing manner points according to the user's behavior and the surrounding situation;
Control means for controlling the quality of service received by the user in accordance with the manner points managed by the manner point management means;
It is provided with.

In order to achieve the above object, the method according to the present invention comprises:
A behavior detection step for detecting user behavior related to manners when the user is using the service;
A situation detecting step for detecting a situation around the user;
A manner point management step of calculating and managing manner points according to the user's behavior and the surrounding situation,
A control step for controlling the quality of service received by the user according to the manner points managed by the manner point management step;
It is characterized by including.

In order to achieve the above object, a program according to the present invention provides:
A behavior detection step for detecting user behavior related to manners when the user is using the service;
A situation detecting step for detecting a situation around the user;
A manner point management step of calculating and managing manner points according to the user's behavior and the surrounding situation,
A control step for controlling the quality of service received by the user according to the manner points managed by the manner point management step;
Is executed by a computer.

  ADVANTAGE OF THE INVENTION According to this invention, a service can be provided based on the quality of the manner determined according to the surrounding condition.

It is a block diagram which shows the structure of the information processing system which concerns on 1st Embodiment of this invention. It is a figure which shows the utilization aspect of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the utilization aspect of the information processing system which concerns on 2nd Embodiment of this invention. It is a sequence diagram for demonstrating the flow of a process of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the structure of the server of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the structure of the vehicle of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the structure of the table used with the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the structure of the table used with the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the structure of the table used with the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the structure of the table used with the information processing system which concerns on 2nd Embodiment of this invention. It is a flowchart which shows the flow of the process in the server which concerns on 2nd Embodiment of this invention. It is a flowchart which shows the flow of a process in the in-vehicle system which concerns on 2nd Embodiment of this invention. It is a figure which shows the structure of the vehicle of the information processing system which concerns on 3rd Embodiment of this invention. It is a figure which shows the utilization aspect of the information processing system which concerns on 4th Embodiment of this invention. It is a figure which shows the utilization aspect of the information processing system which concerns on 4th Embodiment of this invention. It is a figure which shows the utilization aspect of the information processing system which concerns on 4th Embodiment of this invention. It is a sequence diagram which shows the flow of a process of the information processing system which concerns on 4th Embodiment of this invention. It is a figure which shows the structure of the server which concerns on 4th Embodiment of this invention.

  Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the drawings. However, the components described in the following embodiments are merely examples, and are not intended to limit the technical scope of the present invention only to them.

[First Embodiment]
An information processing apparatus 100 as a first embodiment of the present invention will be described with reference to FIG. The information processing system 100 is a system that improves manners of a user who uses a service.

  As illustrated in FIG. 1, the information processing apparatus 100 includes a user behavior detection unit 101, a surrounding situation detection unit 102, a manner point management unit 103, and a service control unit 104. The user behavior detection unit 101 detects a behavior when the user is using the service. The surrounding situation detection unit 102 detects a situation around the user who is a detection target of the user behavior detection unit 101. The manner point management unit 103 calculates and manages manner points according to the user behavior detected by the user behavior detection unit 101 and the surrounding situation. Further, the service control unit 104 controls the quality of service received by the user in accordance with the manner points managed by the manner point management unit 103.

  According to the above configuration and operation, it is possible to determine whether the user is violating manners or complying with manners based on the user's behavior and the surrounding situation, and can provide a service according to the accumulation of the determination results. . Users strive to follow good manners to improve the services they receive. As a result, the manners of the entire user are improved and the service can be received comfortably. Also, it will be a service that gathers only good manners.

[Second Embodiment]
An information processing system according to the second embodiment of the present invention will be described with reference to FIG.

  FIG. 2A shows a traffic system realized by this embodiment. Sensors 201, 202 and the like provided on the side of the road, on the road, or in the upper space of the road function as user behavior detection means and surrounding condition detection means for monitoring the operation status of the vehicle on the road 210.

<< Detection Act 1: Noise >>
For example, here, the sensor 201 detects a situation in which the vehicle 211 is making excessive horns as a manner violation, and transmits the user behavior information to the server 250 together with the identification information of the driver of the vehicle 211. The sensor 201 uses a voice microphone (not shown) to detect that a horn has been sounded more than a predetermined number of times within a certain period from the same vehicle, or that the engine has been emptied, and identifies the problem vehicle To do. The horn and the engine vacancy may be compared with the ambient noise level, and if the difference from the ambient noise level is large, the manner point subtraction value may be increased because the nuisance to the surroundings is large.

  The identification information of the driver of the vehicle may be obtained by, for example, reading the number written on the license plate of the vehicle, identifying the vehicle, and estimating the driver. Alternatively, the driver may be identified by wirelessly acquiring information from an IC card (for example, an electronic driver's license) brought into the vehicle. Or in a society where driving an electronic driver's license or carrying it on a vehicle is a prerequisite for driving, the driver is identified from the identification information stored in the electronic driver's license, and if it cannot be identified, the license plate is read. Processing may be performed.

<< Detection act 2: Interruption >>
In addition, the sensor 202 detects a situation in which the vehicle 212 makes an unreasonable interruption as a manner violation, and transmits it to the server 250 together with the identification information of the driver of the vehicle 212.

  The identification of the problem vehicle about to change lanes may be based on the difference in angle between the road direction and the traveling direction, or may be based on crossing lanes. Next, the front and rear vehicles that the problem vehicle is trying to interrupt are identified. Further, it is determined whether the inter-vehicle distance between the front and rear vehicles is smaller than a predetermined value (for example, 2 m) before the lane change. If the inter-vehicle distance between the front and rear vehicles is smaller than a predetermined threshold, but the problem vehicle interrupts and changes lanes, it is determined that an unreasonable interruption has occurred. In addition, even when two vehicles having the same inter-vehicle distance (for example, 2 m) are interrupted, if the running speed of the interrupting vehicle is high, it is detected as a problem vehicle, and if the running speed is low, the problem vehicle is not used. Speed may be used as a criterion for manner point subtraction. Further, the threshold of the inter-vehicle distance as an evaluation criterion may be changed according to the traveling speed. When the traveling speed is higher than the predetermined value, the distance 2m between the vehicles is set as a threshold for detecting manner violation, but when the traveling speed is lower than the predetermined value, the threshold changes (the interruption at that speed seems to be unreasonable 2m It may be controlled so as to be a smaller value.

  Similarly, the predetermined value as the evaluation criterion may be changed according to the traveling speed, for example, when the speed is low, the vehicle is not a problem vehicle. Further, even when the interruption is performed in the same 2 m inter-vehicle distance state, the manner value subtraction may be increased if the vehicle behind the interrupted person is a beginner driving. In the first place, the predetermined value ahead of the car of the driver beginner or the elderly driver may be set larger than the expert. That is, in the case of an expert, even if the distance between the vehicles ahead is 10m, even if it is interrupted, no manner violation will occur. Good.

  Whether or not the previous car is a beginner is determined by detecting with a camera or the like that a beginner mark is attached. Alternatively, the determination may be made after the license information registered in the system is registered. It is transmitted to the surrounding cars. For example, the radio voice transmitter built in the sensors 201 and 202 makes a voice announcement to the driver of the vehicle, such as “the driver of the previous vehicle is a beginner” and “the driver of the rear vehicle is an elderly person”. May be. In this case, it may be first detected that information indicating that there is a beginner is transmitted to surrounding cars, and the evaluation may be changed accordingly.

<< Detection act 3: Hazard lamp >>
Manner points may be added or subtracted depending on whether the hazard lamp blinks after interruption (known as an act of showing gratitude in Japan). In other words, the manner point subtraction value of the interrupted vehicle may be reduced on condition that the interrupted vehicle blinks the hazard lamp. Further, when the car that has interrupted blinks the hazard lamp, the manner point of the vehicle behind the interrupted car may be added.

《Detecting action 4: tilting operation》
In addition, the sensors 201 and 202 detect a vehicle having a very small front-to-vehicle distance as a problem vehicle performing “tilting” as a violation of manners. The tilting operation is an act of compelling a car traveling ahead to give way, and is an act of abnormally approaching with a close distance between the vehicles. Specifically, the system detects the tilting action by calculating the amount of surrounding cars and the inter-vehicle distance / speed / sustained distance. A vehicle that has traveled at a speed equal to or higher than a predetermined value in a situation where there are few cars in the surroundings and has maintained a front inter-vehicle distance that is equal to or lower than a predetermined value for a predetermined time or more is detected as a problem vehicle that has performed the “tilting action”. The information on the amount of surrounding vehicles is important because the distance between the vehicles naturally decreases in a crowded situation. The manner points are subtracted for the user of the problem vehicle that has performed “tilting”. Further, when the vehicle ahead (that is, the car to be struck) is a driving beginner or an elderly driver, the manner point subtraction value may be increased. If the car ahead (that is, the car to be driven) is a beginner driver or an elderly driver, a predetermined value is added to the threshold value (inter-vehicle distance value) that is a criterion for determining whether or not it is an act in the first place. Good.

<< Detection act 5: Parking on the street >>
Parking in a place other than a parking lot may be a nuisance and may be a factor in manner point subtraction. This road parking can be detected by a sensor on the road where parking is not permitted. You may determine the subtraction value of a manner point according to elapsed time.

<< Detection Act 6: Annoying Travel >>
In addition, an average speed of a plurality of vehicles on the road may be calculated, and a vehicle having a large difference from the average speed may be specified as the problem vehicle. According to this, a vehicle that is stopped in the flow or a vehicle that is running out of control can be determined as a problem vehicle. Furthermore, by grasping the positional relationship and speed of a plurality of vehicles, a vehicle deviating from the flow of a plurality of vehicles on the road, a vehicle that has stepped on or straddled a lane for a predetermined time or more, and a lane change frequency is high. Vehicles can also be regarded as problem vehicles. In particular, by detecting the number of vehicles on the road, in a situation where there are more than a certain number of other vehicles in the vicinity, lane straddling / lane change, sudden steering and sudden braking (changes in steering wheel and vehicle acceleration) When the detection is performed), the manner point subtraction value may be increased.

<< Detection Act 6: High Beam >>
When driving on a road without an oncoming vehicle at night with a high beam, if the oncoming vehicle is approaching a certain distance and the high beam is maintained, and the inter-vehicle distance from the preceding vehicle is a predetermined value When the high beam is maintained for a predetermined time or more in the following state, the manner violation is detected and the manner points are subtracted. If there is an oncoming vehicle and the high beam is lowered before the distance to the oncoming vehicle falls below a predetermined value, a manner point may be added. Further, if there is a preceding vehicle and the high beam is lowered before the distance to the preceding vehicle becomes a predetermined value or less, a manner point may be added. The detection of the raising and lowering of the high beam may be performed inside the vehicle (such as attaching a sensor to the high beam switch or acquiring whether a signal is sent to the high beam irradiation unit) or may be performed by a sensor on the road.

  The presence of the oncoming vehicle can be detected by a sensor provided on the road. The distance between the user's vehicle on which the high beam is going up and the oncoming vehicle is measured, and when the distance falls below the threshold, the manner point is subtracted. If the high beam is lowered in a state where the distance between the user's vehicle and the oncoming vehicle is equal to or greater than a predetermined value, manner points may be added as a manner complying action.

  If the ambient brightness is estimated from the data from the ambient brightness sensor during driving or the time data, and the situation is brighter than the threshold (for example, during the daytime), the above point addition by turning off the high beam is not performed. As a result, it is possible to prevent fraudulently turning on / off the high beam in the daytime.

<< Detection act 7: Emergency vehicle running obstruction >>
When the emergency vehicle approaches a certain distance on the same travel route, if the route is not freed, it is detected as a manner violation act and the manner point is subtracted.

  Conversely, an operation such as decelerating the speed or approaching the road shoulder may be detected and the manner points may be added. The position of the emergency vehicle is acquired by a radio wave transmitted from a sensor on the road or the emergency vehicle itself. A vehicle existing in front of the same traveling lane as the emergency vehicle and having a traveling speed equal to or higher than a predetermined value and traveling near the center of the road that is not a road shoulder is detected as a problem vehicle. The travel speed, travel position, and distance from the emergency vehicle of the problem vehicle are detected by sensors on the road.

  Calculate the distance between the emergency vehicle traveling in the same lane and the vehicle ahead of it, and when the distance falls below the threshold, the vehicle decelerates or approaches the shoulder (the vehicle is brought to the end of the lane. Manner points may be added to a road sensor.

[Detection Act 8: Transfer]
In a situation where two cars meet in front of one parking space at the same time in the parking lot, the manner points of the driver who gave up the space may be added. Two vehicles approaching and their distance are acquired by sensors provided on the ground or block of the parking lot. Moreover, it is determined by the sensor provided in the parking space whether the parking space is vacant. Furthermore, the acceleration / deceleration of the car is acquired.

  If two cars that have stopped at the same distance from an empty space in the parking lot and if one car leaves within a certain period of time, then the separated car or driver Add manner points to.

  On the other hand, when an oncoming vehicle comes on a narrow road, the car is brought close to the end, and if the road is given to the oncoming vehicle, a manner point is added. The position of the vehicle on the road is acquired by a sensor on the road. It is assumed that road information (road width, lane, number, etc.) is registered in advance in the system. The position of the vehicle on the road and the acceleration / deceleration of the vehicle are detected by the sensor on the road. The vehicle travels on a narrow road registered in advance, decelerates before the distance to the oncoming vehicle becomes less than the threshold value, and the manner point is added to the vehicle approaching one of the roads.

  The server 250 functions as a manner point management unit that subtracts or adds the manner points of each driver using the collected user behavior information, travel history, and the like, and determines the manner level of each driver according to the manner points. . Then, the manner level is notified by displaying “Your manner level is A rank” on the panel 280 in the vehicle, and also functions as a control means for proposing the provision of services according to the manner level. .

  For example, a priority lane 220 is additionally provided on the road 210, and a gate 225 is prepared at the entrance of the priority lane 220. When the vehicle 221 approaches, the gate 225 acquires the specific information of the vehicle 221 or the specific information of the driver in the vehicle 221 and inquires of the server 250 about whether to open or close. The server 250 controls and opens the gate 230 when the manner level of the driver is high. As a result, the vehicle 221 can receive a high level of service according to the manner level.

  Alternatively, as shown in FIG. 2B, a priority parking lot 270 is incidentally or separately prepared with respect to the parking lot 260, and a gate 275 has vehicle information or a vehicle 261 entering a predetermined distance from the priority parking lot 270. Collect driver information. If the server 250 determines that the vehicle 261 has a high manner level and the priority parking lot 270 can be used, the server 250 announces the fact to the panel 280 of the vehicle 261 via the gate 275. The server 250 opens the gate 275 so that the vehicle 261 having a manner level high enough to use the priority parking lot 270 approaches the priority parking lot 270 when the vehicle 261 approaches the gate 275.

  In addition, the signal may be given priority according to the manner level (manner level 1 people are red and manner level 2 people are blue, etc. An image with a signal for each lane may be present). In addition, the area that can be run in the city may change (people with low manners cannot run in residential areas, etc.).

  Road tolls may vary. In the case of a small town with narrow roads where it is difficult to change the service level by providing multiple driving lanes, all of them can run on the same road, but the price may be different. For example, the charging method may be changed according to the manner level of the vehicle through which the charging device passes. In addition, there is a signal in front of the lane that cannot be entered, and when there is a person who cannot enter the lane, the signal turns red. There is also a method in which only the signal for the lane that can be entered turns blue. A vehicle stop device may be provided on the road, and an instruction may be sent to a vehicle sensor or control system to stop a vehicle with a low manner level that is about to enter an area where only vehicles with a high manner level are allowed to enter.

  As described above, in the present embodiment, manners for using services are evaluated, and manner points are given to individuals and the like. For example, in the case of a car, the manner points are subtracted according to lane ignorance or interruption. On the other hand, a level is provided in the service to differentiate the high-level service from the low-level service so that the high-level service can be used according to the accumulated manner points. By doing this, we can make every effort to improve manners. In addition, people with good manners gather in places where high-level services are used, and everyone can use the services comfortably. On the other hand, by providing such a mechanism, manner points become a third position that can be obtained through efforts, apart from money and status, and social rewards also serve as incentives.

  FIG. 3 is a sequence diagram showing the flow of processing of the entire system. First, the road sensors 201 and 202 monitor road conditions, detect specific manner violations (interruptions, horns, etc.) and adherence to manners, and identify the subject (S301). Driver information (or vehicle information) is acquired from the vehicle as the subject (S302). Next, the road sensors 201 and 202 that detect manner violation or manner compliance send the acquired user behavior information and vehicle information to the server 250 (S303).

  The server 250 analyzes the user behavior information, refers to the manner level database 255, and adds or subtracts manner points stored in association with vehicle information. The manner level is determined by referring to the manner level database 255 from the manner points derived as a result of the calculation (S304). Further, the determined manner level is notified to the vehicles 211, 212, and 261 (S305). On the vehicle side, the driver can be informed freely by inquiring the manner level to the server 250 (S306).

  On the other hand, when a vehicle approaches the gates 225 and 275, proximity sensors (not shown) in the gates 225 and 275 detect it and acquire vehicle information from the vehicles 221 and 261 approaching within a predetermined distance (S307). ). Then, the gates 225 and 275 inquire the manner level of the vehicles 221 and 261 from the server 250 (S308). The server 250 performs manner level determination with reference to the manner level database 255 in response to the inquiry from the gates 225 and 275 (S309). Then, the manner level and the provided service information corresponding to the manner level are transmitted to the vehicles 221 and 261 (S310). In the vehicles 221, 261, according to the information from the server 250, as shown in the server FIGS. 2A and 2B, the manner service and the priority services that can be enjoyed at the manner level are displayed (S311). Furthermore, in step S312, the server 250 instructs the gates 225 and 275 to open or close according to the manner level determined in step S309. On the other hand, the gates 225 and 275 detect that the vehicle has approached in front of the gate, perform open control, and detect that the vehicle has passed through and perform close control (S314).

  FIG. 4 is a diagram showing the internal configuration of the server 250 and the manner level database 255. As shown in FIG. 4, the server 250 includes a driver information reception unit 401, a user behavior information reception unit 402, a manner point calculation unit 403, a manner level determination unit 404, a manner level notification unit 405, and a gate passage permission information transmission unit 406. Including.

  Among these, the driver information receiving unit 401 receives driver information from a vehicle that has traveled with a problem. Specifically, the identification information of the driver stored in the electronic driver's license is acquired by wireless communication by the same mechanism as the ETC.

  The user behavior information receiving unit 402 receives information related to manner violation or manner compliance from a plurality of sensors installed on the road. Specifically, it is determined what manner of manner violations or manner compliance behaviors have been performed. For example, it is evaluated how many seconds the horn has been continuously pressed and what kind of inter-vehicle distance has been forcibly interrupted between two vehicles. The information on the manner violation action obtained here is converted into points using the manner violation point conversion table 411 (see FIG. 6).

  The manner point calculation unit 403 reads the manner point of the user specified by the information received by the driver information reception unit 401 from the user information table 413 (see FIG. 8). Next, the manner points stored in the user information table 413 are updated by subtracting the points derived using the manner violation point conversion table 411.

  Further, the manner level determination unit 404 uses the point level conversion table 412 (see FIG. 7) to convert the manner point of each user into the manner level, and further updates the user information table 413. This determines the manner level of the user.

  The manner level notification unit 405 is stored in the user information table 413 in response to a request from the user or triggered by other conditions (when the engine is started, when approaching the gate, or when a predetermined time has elapsed). Notify the vehicle of manner level. Thereby, the user in the vehicle can confirm his manner level. Further, the manner level notification unit 405 refers to the gate passage permission table 414 based on the manner level of the user, derives a special service that can be provided to the user, and transmits the special service to the vehicle.

  The gate passage permission information transmission unit 406 determines the gate passage permission in response to requests from gates provided in various places, and transmits the result to the gate. Specifically, referring to the manner level stored in the user information table 413 and the gate passage permission table 414 (see FIG. 9), it is determined whether or not the user can pass through the gate.

  The video data acquisition unit 407 acquires video data from various imaging sensors provided on the road or the like, and stores the video data in the manner level DB. At that time, if the vehicle or the driver included in the video can be identified, information for identifying them is also associated and stored.

  FIG. 5 is a diagram showing an internal configuration of the vehicle. As shown in FIG. 5, the vehicle includes a vehicle information transmission unit 501, a manner level reception unit 502, a special service information reception unit 503, and a manner level display unit 504.

  Among these, the vehicle information transmission unit 501 transmits vehicle information to the server 250. The vehicle information may include, for example, a vehicle body number, a vehicle registration number, a vehicle type, a model year, and the like. In addition, you may transmit the information regarding a driver | operator as vehicle information. For example, the driver's name, date of birth, address, nationality, resident registration number, passport number, and the like may be included. In this case, the vehicle information transmission part 501 should just read and transmit the driver information registered into the vehicle itself or the electronic driver's license.

  The manner level receiving unit 502 receives the manner level stored in the user information table 413 for the vehicle or the driver from the server 250.

  The special service information receiving unit 503 receives information regarding the special service corresponding to the manner level stored in the user information table 413 for the vehicle or the driver. This information is derived by the server 250 with reference to the gate passage permission table 414.

  The manner level display unit 504 displays the manner level received by the manner level reception unit 502 so as to notify a driver or the like in the vehicle. At this time, this allows the driver to check what manner level he is in. At the same time, the manner level display unit 504 also displays special services that the vehicle or the driver can enjoy (see FIGS. 2A and 2B).

  FIG. 6 is a diagram illustrating a point conversion table 411 that stores manner violation actions and manner point subtraction values, manner manner compliance actions and manner point addition values in association with each other. According to this table, 5 points are subtracted from the manner point of the driver who generated noise by excessively honking horns or running the engine. Also, 20 points are subtracted from the manner point of the driver who has forcibly interrupted. In addition, 10 points are subtracted for tilt operation, and 5 points are added for blinking of the hazard lamps in appropriate scenes. Furthermore, on-street parking is subject to 10 points, nuisance traveling such as overspeeding is 20 points, high beam is 5 points, and emergency vehicle disturbance is 20 points. 5 points will be added to the act of lowering the high beam or giving off to an emergency vehicle. As described above, by storing the user action and the manner point subtraction value in association with each other, the manner point can be updated smoothly.

  FIG. 7 is a diagram showing a point level conversion table 412 for storing manner points and manner levels in association with each other. Here, since the manner point is subtracted in accordance with the manner violation, the best manner level A is evaluated when the manner point is 100 or more. When the manner point is 50 to 100, it is evaluated as a manner level B, when the manner point is 0 to 50, it is evaluated as a manner level C, and when the manner point is 0 or less, it is evaluated as a manner level D. .

  FIG. 8 is a diagram illustrating a configuration of a user information table 413 that stores a user (driver or vehicle), manner points, and manner levels in association with each other. The user ID, the manner point, the last acquisition date of the manner point, and the manner level corresponding to the manner point are stored. The relationship between the manner point and the manner level follows FIG. Here, the user ID is used, but when managing manner points for each vehicle, a vehicle registration number or the like may be used. According to this user information table 413, if a user or a vehicle can be specified, a manner point and a manner level can be derived. Here, the relationship between the manner point and the manner level is defined as absolute, but the present invention is not limited to this. For example, if there are many manner points in relation to other vehicles, A method such as setting a higher manner level is also conceivable. For example, comparing the manner points of all vehicles, the top 25% is the manner level A, the next 25% is the manner level B, the next 25% is the manner level C, and the last 25% is the manner level D. Also good. By storing the last acquisition date of the manner point, the user's motivation for the manner point acquisition can be predicted. For example, the manner points may be subtracted little by little in accordance with the elapsed time from the last acquisition date of manner manners while actively adding points by following manners.

  FIG. 9 is a diagram showing a gate passage permission table 414 showing correspondences between gates, their positions, special services, and manner levels necessary for opening the gates. Here, as an example, it is shown that a rail with an ID of AAA exists in Shinagawa-ku, Tokyo, and can travel on a special lane on the expressway from X to Y if it passes through the gate. To travel on this special lane, the manner level must be level A, and only vehicles with manner level A can pass through this gate AAA.

  FIG. 10 is a flowchart for explaining the flow of manner point calculation processing in the manner point calculation unit 403. When starting, the timer is turned on and the elapsed time is measured. If there is a manner violation in step S1001, the process proceeds to step S1003, the manner point is subtracted with reference to the point conversion table 411 and the user information table 413, and a new manner point is stored. Thereafter, in step S1005, the timer is reset.

  If it is determined in step S1001 that there is no manner violation, the process proceeds to step S1007, where it is determined whether a predetermined operation time has elapsed, and if it has elapsed, the process proceeds to step S1009. In step S1009, the manner point is added by a predetermined value. That is, the manner point is added by a predetermined value when the predetermined time (for example, half a year) passes without the manner point being subtracted. In addition, the manner points may be increased by, for example, adding manner points if the driver training is received.

  When the engine is stopped, the period during which no manner points are earned is calculated, and if there are no manner points earned for a predetermined period or longer, the service contents that can be received when the manner level is raised are displayed. Good. By doing so, the driver's motivation for acquiring manner points can be improved. Specifically, determination and control are performed according to the flowchart shown in FIG.

  First, in step S1101, when engine stop is detected, the process proceeds to step S1103, and the in-vehicle system confirms the final confirmation date of the manner point with reference to the user information table 413. Next, in step S1105, it is determined whether a predetermined period has elapsed. For example, if 14 days or more have passed since the last manner point was confirmed, the process proceeds to step S1107, and the service contents received when the manner level is raised are displayed. For example, a message such as “Further manner point becomes 15 points and manner level A is reached. When it becomes manner level A, a special lane can be driven at the following location” is displayed. Or you may display as a message concretely how much the time required to the destination can be shortened. With respect to this display, it may be determined whether or not the manner level has decreased when the engine is stopped, and such a message may be displayed when it is determined that the manner level has decreased.

  Further, in step S1109, it is determined whether or not a manner violation has occurred during driving. When the manner violation is performed while driving, the video when the manner violation is performed is downloaded from the video data 415 via the server 250. The downloaded video is displayed to the vehicle driver. At this time, not only the manner violation (for example, unreasonable interruption) but also the influence of the act may be displayed. For example, the state of a road where no interruption is performed may be compared with the state of a traffic jam caused by the interruption.

  In the flowchart of FIG. 11, the display process is performed when the engine is stopped. However, the display process may be performed before the operation, after the operation is completed, or when the user confirms the stored manner points.

  By configuring as described above, the user thinks that “it will be convenient when receiving this service, so I will save points” or “every follow the manners and everyone will be so happy so keep the manners” By thinking, you can lead to manners compliance.

  As described above, according to this embodiment, it is possible to detect a manner violation and provide a service according to the manner level.

[Third Embodiment]
Next, an information processing system according to a third embodiment of the present invention will be described with reference to FIG. FIG. 12 is a diagram for explaining a configuration of a vehicle included in the information processing system according to the present embodiment. The vehicle according to the present embodiment is different from the second embodiment in that it has a manner determination unit 1201. Since other configurations and operations are the same as those of the second embodiment, the same configurations and operations are denoted by the same reference numerals, and detailed description thereof is omitted.

  A manner determination unit 1201 is provided inside the vehicle and determines whether manner violation or manner compliance has been performed based on the operation of the vehicle (travel speed, lane change timing, number of horns, etc.).

  Then, manner manners 1201 provided in a plurality of vehicles can communicate with each other by communicating with each other. Moreover, it can also receive evaluation that it is a good manner from another vehicle, In that case, the server 250 increases a manner point based on the evaluation.

[Fourth Embodiment]
An information processing system 1300 according to a fourth embodiment of the present invention will be described with reference to FIGS. 13A and 13B.

  13A and 13B, train vehicles 1301, 1302, and 1303 are respectively provided with receivers 1311, 1321, and 1331 that receive radio waves from a mobile phone 1340.

  In FIG. 13A, these receivers 1311, 1321, 1331 detect radio waves between the user's mobile phone 1340 and the base station 1360 in the train to determine whether the user is on a call. If the user is making a call, the fact is sent to the server 1350 together with personal identification information for identifying the user. That is, the receivers 1311, 1321, and 1331 function as a detection unit that detects user behavior related to manners when the user is using the service.

  The server 1350 instructs the manner level DB 1355 to subtract manner values from values based on the behavior. At this time, the degree of congestion in the vehicle may be determined using the weight sensors 1312, 1322, and 1332 provided in the train vehicles 1301, 1302, and 1303, and the manner amount subtraction amount may be determined according to the degree of congestion. . For example, subtraction may not be performed if there are only 2 to 3 people in the vehicle, and manner points may be significantly subtracted if the vehicle is full. Further, the server 1350 determines a manner level corresponding to the manner point for each user.

  It may be detected from the IC card log which user is in which vehicle. An IC card reader is provided at the entrance of the train / bus, and a system for authenticating with personal information and a linked IC card is introduced to detect whether or not the passenger has boarded. If the card reader 1323 is attached to the door of the vehicle and the user holds the IC card over the card reader 1323 both when getting on and off the vehicle (checking in and checking out the vehicle), who is in which vehicle Can be determined. In the first place, it is a premise that the user uses the service after understanding that “you can receive a plus alpha service by manner point instead of providing personal information”. Shall be accepted. Alternatively, if the service is such that only one point is added to the vehicle and the manner points are added, for example, it is considered that the user checks in without resistance.

  The use of a mobile phone may be detected by an application mounted on a mobile phone (including a smartphone). For example, in the case of a service providing form in which a manner point service is used by downloading an application that acquires and manages manner points, an operation log of a mobile phone can be taken with the application. Further, by linking the application with the short-range wireless communication function of the mobile phone, it becomes possible to use the mobile phone instead of the IC card. That is, it can be configured to determine which user is in the vehicle by holding the mobile phone over the sensor when the vehicle gets on and off.

  The manner point is subtracted when the mobile phone is operated in a vehicle in which the number of vehicles mounted from a weight sensor or the like exceeds a certain threshold, and further subtracted when a call is made. Further, in the case of a special vehicle such as “mobile phone OFF vehicle”, the manner point may be subtracted when the power of the mobile phone is turned on. In this case, the manner points may be added by turning off the power.

  As illustrated in FIG. 13B, the receivers 1311, 1312, and 1313 detect that the user A in the train has given up the seat to the user B via the mobile phone 1371 of the user B, and transmit the detected information to the server 1350. More specifically, in this case, the user B who gave up the seat shows the smartphone 1371 to the user A, and for manner points by short-range communication using an interface such as Bluetooth (registered trademark) or infrared communication. Get your user ID. Then, the user B who gave up the seat instructs the addition of the manner points of the user A by accessing the server 1350 after a place other than the vicinity of the priority seat or after getting off. On the contrary, the user A may receive authentication that the user B has given the user information and the seat from the user B, and may transmit an instruction to add his / her manner point to the server 1350.

  Further, as shown in FIG. 13C, it is detected where a person is sitting by using weight sensors 1371 to 1374 provided in a seat 1370 in the vehicle. Then, a user who puts a load on a seat in a crowded vehicle or a user who is not sitting down is detected and the manner points are subtracted. Whether the inside of the vehicle is crowded can be determined by the weight sensor 1312 provided in the vehicle as described above. The personal identification information is detected by card readers 1395 to 1398 provided for each seat. If an object that is clearly lighter than the person's weight is placed on the seat, it is determined that the luggage has been placed. If you put a load on the seat in a crowded car (the vehicle weight is above the threshold), the manner points will be subtracted. In addition, if the weight sensors 1371 to 1374 are used, it is possible to detect how the user sits. Therefore, the manner points of the user who is not seated in a crowded vehicle (the vehicle weight is equal to or greater than the threshold) are subtracted.

  On the other hand, the special vehicle 1303 is provided with a non-contact card reading type electronic lock 1333 at the door. The contactless card is originally registered in the server 1350, and when the electronic lock 1332 transmits information read from the contactless card to the server 1350, the server 1350 performs user verification using the received information. That is, the user who is going to release the electronic lock and the level of the manner level are determined. If the manner level is higher than a predetermined threshold, the server 1350 issues an unlock instruction.

  Alternatively, a method in which the user's manner level can be written on the contactless card itself. In that case, the electronic lock 1333 itself stores the manner level threshold value, and compared with the manner level obtained by reading the non-contact card, only a user having a manner level or higher defined in the electronic lock 1333 can ride. You can allow it. In this case, if a predetermined time has elapsed from the confirmation timing of the manner level by the server 1350, the manner level reliability in the contactless card can be reduced by invalidating the manner level itself in the contactless card. Can be secured. In addition, in a seat reservation device such as a Shinkansen, a person with a high manner level can select a favorite seat and a luxury vehicle, but a person who does not can select a seat may be selected. In addition, in a ticket vending machine, there is a method in which a ticket becomes higher when trying to get on a ticket when the ticket cannot be bought or the manner level is low. In the IC card reading type ticket gate apparatus, the opening / closing control may be performed according to the managed manner point value (manner level).

  The special vehicle has a wide seat, is clean, and can receive useful information only in the vehicle, so it is enough for train passengers to collect manner points.

  FIG. 14 is a sequence diagram showing the flow of processing of the entire system. First, the receivers 1311, 1312, and 1313 monitor the in-vehicle situation, detect user behavior such as specific manner violation (use of a mobile phone) and manner compliance, and acquire information that identifies the subject (S1401). . Next, the receivers 1311, 1312, and 1313 that have detected manner violation or manner compliance send the acquired user behavior information and vehicle information to the server 1350 (S1403).

  The server 1350 analyzes the user behavior information, refers to the manner level database 1355, and adds or subtracts manner points stored in association with vehicle information. The manner level is determined by referring to the manner level database 1355 from the manner points derived as a result of the calculation (S1404). Further, the determined manner level is notified to the mobile phone 1340 (S1405). The user can freely display the manner level on the mobile phone 1340 by inquiring the server 1350 (S1406).

  On the other hand, the electronic lock 1333 of the special vehicle reads the non-contact card and acquires user identification information (S1407). Then, the electronic lock 1333 inquires of the server 1350 about the manner level of the user (S1408). In response to the inquiry from the electronic lock 1333, the server 1350 performs manner level determination with reference to the manner level database 1355 (S1409). In step S1412, the server 1350 instructs the electronic lock 1333 to open when the manner level determined in step S1409 satisfies the condition. On the other hand, the electronic lock 1333 performs open control (S1414).

  FIG. 15 is a diagram showing the internal configuration of the server 1350 and the manner level database 1355. As shown in FIG. 15, the server 1350 includes a driver information reception unit 1501, a user behavior information reception unit 1502, a manner point calculation unit 1503, a manner level determination unit 1504, a manner level notification unit 1505, and a door passage permission information transmission unit 1506. Including.

  Among these, the user information receiving unit 1501 receives user information from the mobile phone of the user who has performed a problem.

  The user behavior information receiving unit 1502 receives manner violation or manner compliance information from a receiver 1311 installed on the train. Specifically, it is determined what manners of breach of manners and manners of observance of manners were performed. Information about user behavior obtained here is converted into points using a point conversion table 1511.

  The manner point calculation unit 1503 reads the manner point of the user specified by the information received by the user information reception unit 1501 from the user information table 1513. Next, the manner points stored in the user information table 1513 are updated by subtracting the points derived using the point conversion table 1511.

  Further, the manner level determination unit 1504 converts the manner point of each user into the manner level using the point level conversion table 1512 and further updates the user information table 1513. This determines the manner level of the user.

  The manner level notification unit 1505 notifies the user's mobile phone of the manner level stored in the user information table 1513 in response to a request from the user or using another condition as a trigger. As a result, the user can check his manner level.

  The door passage permission information transmission unit 1506 determines the door passage permission in response to a request from the door provided in the special vehicle, and transmits the result to the electronic lock of the door. Specifically, the manner level stored in the user information table 1513 and the door passage permission table 1514 are referred to and it is determined whether or not the user can pass through the gate.

  As described above, in this embodiment, a user action is detected in a train or a bus, a manner level corresponding to the action is assigned to each user, and a service corresponding to the manner level is provided. The motivation of dewa is high. As a result, manners in public places are improved, and a more comfortable society can be built. In the present embodiment, a train is shown as an example, but the same processing and control can be performed using a similar configuration even on a bus.

  Although the train and bus have been described, the same system can be applied to ferries, airplanes, shared taxis, and the like.

[Other Embodiments]
Although the present invention has been described with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, a system or an apparatus in which different features included in each embodiment are combined in any way is also included in the scope of the present invention.

  The situation detection method by the “situation detection means” is not limited to a method using a sensor, and may be reported by a person. For example, a person in the back car may notify the system that the manner in the front car is bad. If it is difficult for the driver to notify, a passenger may be used. In this case, manner reporting means for notifying the system of a bad (or good) manner vehicle may be provided in the vehicle.

  In addition, the present invention may be applied to a system composed of a plurality of devices, or may be applied to a single device. Furthermore, the present invention can also be applied to a case where an information processing program that implements the functions of the embodiments is supplied directly or remotely to a system or apparatus. Therefore, in order to realize the functions of the present invention with a computer, a program installed in the computer, a medium storing the program, and a WWW (World Wide Web) server for downloading the program are also included in the scope of the present invention. .

Claims (14)

Behavior detection means for detecting user behavior related to manners when the user is using the service;
Situation detection means for detecting the situation around the user;
Manner point management means for calculating and managing manner points according to the user's behavior and the surrounding situation;
Control means for controlling the quality of service received by the user in accordance with the manner points managed by the manner point management means;
An information processing system comprising:   The information processing system according to claim 1, wherein the behavior detecting unit detects the user's behavior by monitoring a traveling state of a vehicle installed on the road and passing through the road.   The information processing system according to claim 1, wherein the behavior detecting unit is installed in a vehicle and detects the user's behavior by monitoring a driving situation of the vehicle.   The information processing system according to claim 2, wherein the manner point management unit manages the manner points for each driver of the vehicle.   The information processing system according to claim 2 or 3, wherein the manner point management means manages the manner points for each of the vehicles. Furthermore, including a gate or signal or a vehicle stop device provided in the traveling lane or traveling area of the vehicle,
The control means specifies the vehicle or its driver when there is a vehicle that is going to pass the gate or the signal, and the manner point management means as the manner point corresponding to the specified vehicle or driver. The information processing according to any one of claims 2 to 5, wherein the entry of the vehicle is controlled by controlling the gate, the signal, or the vehicle stop device in accordance with a value managed by the vehicle. system. In addition, including a gate provided in the parking lot,
The control means specifies the vehicle or its driver when there is a vehicle that is going to pass through the gate, and is managed by the manner point management means as the manner point corresponding to the specified vehicle or driver. 6. The information processing system according to claim 2, wherein the gate is opened and closed in accordance with a determined value.   The information processing system according to claim 1, wherein the behavior detecting unit detects an action of a user in a train, a bus, a ferry, an airplane, or a shared taxi.   The information processing system according to claim 8, wherein the behavior detection unit detects a call action using a user's mobile phone in a train or a bus and personal information specifying the user.   The behavior detection means includes a receiver provided on the train or bus, and detects radio waves between the mobile phone and a base station to detect the call action and the personal information. Item 10. The information processing device according to Item 9.   The said condition detection means detects the congestion degree in the said train or bus | bath, The said manner point management means calculates a manner point based on the said user's action and the said congestion degree, The characterized by the above-mentioned. The information processing system according to 9 or 10. Including an IC card reading type electronic lock provided on a door of a special vehicle of the train, an IC card reading type ticket gate device, a reservation device, or a ticket machine,
The control means, for the user corresponding to the IC card read by the electronic lock, according to the manner point value managed by the manner point management means, the electronic lock, the ticket gate device, the reservation device or the ticket machine The information processing system according to claim 8, wherein the information processing system is controlled. A behavior detection step for detecting user behavior related to manners when the user is using the service;
A situation detecting step for detecting a situation around the user;
A manner point management step of calculating and managing manner points according to the user's behavior and the surrounding situation,
A control step for controlling the quality of service received by the user according to the manner points managed by the manner point management step;
An information processing method comprising: A behavior detection step for detecting user behavior related to manners when the user is using the service;
A situation detecting step for detecting a situation around the user;
A manner point management step of calculating and managing manner points according to the user's behavior and the surrounding situation,
A control step for controlling the quality of service received by the user according to the manner points managed by the manner point management step;
An information processing program for causing a computer to execute.

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