JP2015069411A - Cleaning supporting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a cleaning system that performs cleaning of a transaction device equipped with a touch panel after automatically switching the transaction device to a cleaning mode.SOLUTION: In a cleaning supporting system, a transaction device (10) to be cleaned comprises at least cleaning tool recognition means for recognizing a cleaning tool (20) for cleaning the transaction device by receiving a signal from an identification tag (21) which is a non-contact type provided on the cleaning tool, and operation mode switching means for switching an operation mode to a cleaning mode for a period of time when the cleaning tool is being recognized by the recognition means.

Description

The present invention provides an information display function and an information input function, such as an information display terminal represented by digital signage, or an automatic transaction apparatus represented by a vending machine or an automatic teller machine (hereinafter referred to as ATM (abbreviated as Automated teller machine)). It is related with the cleaning assistance system at the time of cleaning the apparatus provided with at least.

Information display terminals such as digital signage, or automatic transaction devices such as vending machines and ATMs, in many of them, display means for displaying information and a part of the human body or a dedicated pen superimposed on the display means. Touch input means for inputting information by touching is provided. A portion configured by such display means and touch input means, and for inputting / outputting various information, is referred to as a so-called “touch panel”.

Hereinafter, a portion having display means for displaying information and a touch input means for inputting information by being superimposed on the display means will be collectively referred to as a “display input section”, and the display input section will be referred to as “display input section”. Hereinafter, the terminals or devices provided are collectively referred to as “transaction devices”.

By the way, when the transaction apparatus is operating in a normal state, if the display input section of the apparatus is cleaned with a cleaning tool such as a dust cloth or a mall, a part of the cleaning tool is displayed on the display input section. Will touch. As a result, some information is input by the touch of the cleaning tool at random via the touch input means of the display input unit. Since the information input when the cleaning tool touches the touch input means is information input by touching at random, it is needless to say that it is information that is meaningless when viewed from the transaction device side. It is.

However, even if it is outstanding information, some kind of meaningful information is input by chance, and the possibility that the device operates unexpectedly is not zero.
Therefore, some measures are required for cleaning the display input unit.

For example, the automatic transaction apparatus described in Patent Document 1 includes a touch panel. When an operation input to the touch panel is detected, the presence or absence of an abnormality in the operation input is determined based on the input position and the number of times. .
In the same document, it is determined that the touch panel is being cleaned when the touch detection is continued for a predetermined number of times or more in an adjacent area in the invalid area of the touch panel. There is a description that "If the abnormal is detected ... (omitted) ... invalidate the touch panel". (See paragraph 0016 of the same document)

According to Patent Document 1, it is determined that the touch panel is cleaned using a function of detecting an abnormality with respect to the touch panel from the result of touch detection on the touch panel.

JP 2010-282309 A

However, after detecting an abnormality in the state of touch input to the touch panel, it automatically detects that the touch panel, that is, the display input unit is cleaned in advance, and copes in advance so that an emergency situation does not occur in the transaction apparatus. It is preferable.
Therefore, an object of the present invention is to provide a cleaning support system that can perform cleaning after automatically switching to the cleaning mode when cleaning the display input unit of the transaction apparatus.

The cleaning support system of the present invention solves the above problems by the following aspects. In addition, the code | symbol which attached | subjected the parenthesis in the column of the means for solving a problem respond | corresponds with the code | symbol attached to drawing.

A first aspect of the present invention is an apparatus (for example, a display input unit (130) configured by display means for displaying information and touch input means for inputting information by being superimposed on and touching the display means (for example, The transaction device is a support system for cleaning, and the cleaning tool (20) for cleaning the device is provided with a non-contact type identification tag (21), and the device includes the identification tag (21). The cleaning tool recognizing means (111) for recognizing the cleaning tool by receiving the signal, and the operation mode switching means (113) for switching the operation mode within the period in which the cleaning tool is recognized by the recognizing means to the cleaning mode. And at least a cleaning support system.

According to the first aspect, in the cleaning mode, the touch input means of the display input unit (130) is insensitive. Therefore, even if the surface of the touch input means is cleaned with a cleaning tool or a cleaning worker touches the surface of the touch input means, no information is input from the display input unit (130). There is no worry of malfunction.
Further, in the cleaning mode, it is possible to display on the display means of the display input unit (130) to indicate that it is in the cleaning mode. The display includes reducing the brightness of the display means to a completely dark state.
As a result, even a person who is not familiar with the latest high-performance equipment can avoid malfunction of the equipment and can perform cleaning according to a predetermined procedure.

According to a second aspect of the present invention, in the first aspect, the cleaning tool recognizing means (111) has a function of recognizing the correctness of the cleaning tool.

According to a third aspect of the present invention, in the second or third aspect, the cleaning tool recognizing means (111) has a function of recognizing the type of the cleaning tool.

According to a fourth aspect of the present invention, in the first to third aspects, the apparatus detects a signal from the identification tag (21), and the detected signal intensity and the signal detection period are preset. It is characterized in that it automatically switches to the cleaning mode when reaching.

According to the fourth aspect of the present invention, the cleaning mode is automatically set when the signal from the identification tag (21) attached to the cleaning tool (20) is detected, and automatically when the signal is out of the range. The state immediately before entering the cleaning mode, that is, the normal mode is switched.

According to a fifth aspect of the present invention, in the first to fourth aspects, the operation mode switching means (113) has a function of refusing to switch to the cleaning mode when the apparatus is in a state other than the standby state. It is characterized by being.

According to the fifth aspect of the present invention, even when a cleaning worker having the cleaning tool (20) to which the identification tag (21) is attached approaches the apparatus, the apparatus is used in the normal mode. There is no worry of suddenly switching from the normal mode to the cleaning mode during the process.

According to the present invention, when cleaning a device having a display input unit having a touch input unit, the function of at least the display input unit of the device is not manually stopped, the device is not malfunctioned, and promptly. Can be cleaned.

It is a system conceptual diagram which shows the concept of the system configuration | structure concerning this embodiment. It is a functional block diagram which shows the structure in the apparatus concerning this embodiment. It is a flowchart which shows the procedure of the information processing concerning this embodiment.

Hereinafter, an embodiment of a cleaning support system of the present invention will be described with reference to the drawings.

FIG. 1 is a system conceptual diagram showing a concept of a system configuration according to the present embodiment.
In FIG. 1, 10 is provided with a display input unit, 130 is a display input unit of the transaction apparatus 10, 20 is a cleaning tool, and an identification tag 21 is added to the cleaning tool 20. P is a cleaning worker, and the cleaning worker P cleans the transaction apparatus 10 using the cleaning tool 20 to which the identification tag 21 is added.

The identification tag 21 is a contactless identification tag provided with a transmission unit. From the identification tag 21, a signal in which identification information is carried on a carrier wave is transmitted up to a predetermined distance. The transaction apparatus 10 includes a receiving unit that receives the signal from the identification tag 21, and can detect the identification information from the identification tag 21.

The transaction apparatus 10 shown in FIG. 1A is operated in a normal operation state (hereinafter referred to as a normal mode). That is, the normal mode means a state that can be used if the transaction apparatus 10 tries to use it in some form. In such a normal mode, it is assumed that some information is displayed on the display input unit 130 of the transaction apparatus 10.

For example, it is assumed that the cleaning worker P holding the cleaning tool 20 approaches the transaction device 10 when the transaction device 10 is in the normal mode and is not being used. Then, as shown in FIG. 1 (b), the transaction apparatus 10 detects the identification information from the identification tag 21 attached to the cleaning tool 20, and the operation state for cleaning from the normal mode (hereinafter referred to as the cleaning mode). Switch to).

In the cleaning mode, the display input unit 130 of the transaction apparatus 10 becomes insensitive and the display state of the display input unit changes. For example, as shown in FIG. 1B, in the cleaning mode, the entire screen of the display input unit 130 is displayed in black. Of course, some information such as “cleaning” may be displayed without displaying the entire screen in black, or a display such as a screen saver may be performed. Such display control can be performed by the function of the display control unit 114 of the information processing unit 110 described later and the function of the control unit 140.
When the cleaning work is completed and the cleaning worker P leaves the transaction apparatus 10 together with the cleaning tool 20, the transaction apparatus 10 returns from the cleaning mode to the normal mode again.

FIG. 2 is a functional block diagram showing a configuration in the transaction apparatus according to the present embodiment, and illustrates only a part necessary for explanation of functions related to the cleaning support system of the present embodiment.
In FIG. 2, 110 is an information processing unit, 120 is a tag signal receiving unit that receives a signal from the identification tag 21, 130 is a display input unit, and 140 is a control unit that includes various control functions for the operation mode for the transaction apparatus 10. This is the part that controls.
The tag signal receiving unit 120 not only has a function of detecting a signal from the identification tag and converting the received signal into reception data, but also detects a signal from the identification tag, and the detected signal intensity and signal detection period are set in advance. It may have a function of determining whether or not the range has been reached.
The display input unit 130 includes a display unit that displays various types of information and a so-called touch panel that is a touch input unit that superimposes and touches the display unit to input information.

The information processing unit 110 includes at least a cleaning tool recognition unit 111, an operation state confirmation unit 112, an operation mode switching unit 113, and a display control unit 114.
The information processing unit 110 realizes various functions by information processing based on a predetermined program that executes a computer (not shown).

The cleaning tool identification unit 111 extracts the identification information included in the signal from the identification tag and adds the identification tag from the identification information or a function for judging the legitimacy of the identification tag from the extracted identification information. There is a function to recognize the type of cleaning tool.

The operation state confirmation unit 112 determines whether or not the transaction apparatus 10 is in a state other than the standby state, for example, whether or not the transaction apparatus 10 is in a normal mode and is operated for a predetermined purpose. There is.

The operation mode switching means 113 has a processing function for switching the operation mode from the normal mode to the cleaning mode or from the cleaning mode to the normal mode.
Further, the operation mode switching unit 113 has a function of refusing to switch from the normal mode to the cleaning mode when the transaction apparatus 10 is in a state other than the standby state in the determination result by the operation state confirmation unit 112.

FIG. 3 is a flowchart showing an information processing procedure according to the present embodiment.
The various functions shown in FIG. 2 are realized by the procedure shown in FIG.
In the present embodiment, a transaction apparatus such as a vending machine or ATM will be described as an example of the transaction apparatus 10.

In FIG. 3, the transaction processing routine means a processing routine for operating the transaction apparatus in a normal mode, which is a process in a state where a normal transaction is possible.

In FIG. 3, the cleaning process routine is a process cleaning mode that is a process when cleaning is performed, and means a process routine that is added to the transaction process routine.

In the normal mode of this embodiment, a transaction processing routine is executed. In the transaction processing routine, processing is repeatedly performed in the order of transaction processing waiting step S10, transaction processing execution step S11, and transaction processing end step S12.
In the present embodiment, the cleaning process routine includes at least steps S20 to S28 shown in FIG.

Of the above steps, step S24 is a transaction device operation state confirmation step, and constantly monitors the state of transaction process execution step S11 of the transaction process routine. Based on the result of monitoring in step S24, the transaction device 10 automatically switches from the normal mode to the cleaning mode, and the transaction device 10 can be cleaned.

The cleaning process routine will be described in more detail.

Step S20 is a step waiting for reception of the identification tag signal.
A cleaning tool 20 for cleaning the apparatus is provided with a non-contact type identification tag 21. The signal from the identification tag 21 is received by the tag signal receiving unit 120 of the device, and the received signal is converted into received data and passed to the computer side (not shown). On the computer side, the process of step S20 continues to wait for incoming data based on the identification tag signal.
If predetermined received data is detected in step S20, the process proceeds to step S21.
The received data may be detected from the signal when the intensity of the signal detected by the tag signal receiving unit 120 of the device and the signal detection period reach a preset range.

Step S21 is a step of temporarily storing the identification information included in the received identification tag signal, and performs a process of extracting the identification information from the received data and temporarily storing the identification information in a memory on the computer side.

Step S22 is a step of judging the validity of the identification tag from the identification information. The temporarily stored identification information is diagnosed by a predetermined algorithm to determine validity. For example, it is possible to determine the validity based on whether or not the secret key information is embedded in the identification information of the identification tag by a predetermined algorithm, and whether or not the secret key can be detected by the process of step S22.

Step S23 is a step of recognizing the type of cleaning tool from the identification information, and functions as the cleaning tool recognition unit 111 of the information processing unit 110.
For this purpose, predetermined identification information is determined according to the type of cleaning tool, and when the cleaning worker approaches the device with the cleaning tool by attaching an appropriate identification tag for each cleaning tool, the identification tag The type of the cleaning tool can be recognized in advance by a signal from.
As described above, since the cleaning tool can be recognized by the apparatus before the cleaning work is started, a work procedure corresponding to the type of the cleaning tool is displayed on the display input unit 130 of the apparatus, and the cleaning work is performed in a correct procedure. be able to.

Step S24 is a transaction apparatus operation state confirmation step, and functions as the operation state confirmation unit 112 of the information processing unit 110.
In step S24, the state of the transaction process execution step S11 of the transaction process routine is constantly confirmed, and the status of the confirmation result is determined in step S25.

Step S25 determines the state of the transaction device based on the status of the confirmation result from step S24. For example, it is determined whether or not the customer is using the device.
If the customer is not using the device, that is, if the device is in a standby state, a command for automatically switching the transaction device from the normal mode to the cleaning mode is sent to step S26.
Step S26 is a step of switching the transaction apparatus to the cleaning mode, and functions as the operation mode switching means 113 of the information processing unit 110.
In the cleaning mode, the display input unit 130 is controlled to be insensitive by the operation mode switching unit 113, and a display indicating that cleaning is being performed or a display indicating a cleaning procedure is displayed on the display input unit 130 as necessary. . Of course, it is not necessary to display anything on the display input unit 130.
If the customer is using the device, the transaction device remains in the normal mode and the process returns to the transaction device operation state confirmation step in step S24.

As described above, when the presence of a legitimate identification tag is recognized in the cleaning process routine, the process is not automatically switched to the cleaning mode during the period in which the customer uses the apparatus by the processes in steps S24 and S25. It is processed.
That is, the operation mode switching unit 113 has a function of refusing to switch to the cleaning mode when the apparatus is in a state other than the standby state.
Therefore, even if a cleaning worker with a cleaning tool approaches the apparatus, there is no fear that the apparatus automatically switches to the cleaning mode.

Step S27 is a step of detecting the end of the cleaning process of the transaction apparatus. The end of the cleaning process can be automatically ended when the identification signal from the identification tag 21 cannot be received and when the elapsed time after the signal cannot be received exceeds a predetermined value. .
Alternatively, regarding the end of the cleaning process, a function may be added in which the cleaning worker P ends the cleaning process by inputting a predetermined command to the apparatus.

Step S28 is a step of switching the apparatus to the normal mode. After detecting the end in step S27, the normal mode is determined by the function of the operation mode switching unit 113 of the information processing unit 110 of the apparatus and the function of the control unit 140. Can be returned to.

<Modification>
The present invention is not limited to the contents described in the present embodiment.
For example, the following modifications are also included in the technical scope of the present invention.

(Example 1)
In the transaction apparatus operation state confirmation step of step S24, the example of monitoring the state of the transaction process execution step S11 of the transaction process routine has been described, but obtained by imaging the periphery of the display input unit of the transaction apparatus with a television camera. You may make it analyze image information and monitor the presence of the customer who uses the said transaction apparatus.

(Example 2)
You may make it record the time information which switched to the cleaning mode by step S26, and the time information which detected the cleaning process completion by step S27.
Further, information on the cleaning tool used may be recorded.

DESCRIPTION OF SYMBOLS 10 Transaction apparatus 20 Cleaning tool 21 Identification tag 110 Information processing part 120 Tag signal receiving part 130 Display input part 140 Control part

Claims (5)

A support system for cleaning an apparatus including a display input unit configured by display means for displaying information and touch input means for inputting information by touching the display means.
The cleaning tool for cleaning the device is provided with a non-contact type identification tag,
A cleaning tool recognition means for recognizing the cleaning tool by receiving a signal from the identification tag in the device;
An operation mode switching means for switching an operation mode within a period in which the cleaning tool is recognized by the cleaning tool recognition means to a cleaning mode;
A cleaning support system comprising at least a cleaning support system. The cleaning support system according to claim 1, wherein the cleaning tool recognition means has a function of recognizing the validity of the cleaning tool. The cleaning support system according to claim 1, wherein the cleaning tool recognition unit has a function of recognizing a type of the cleaning tool. The apparatus detects a signal from the identification tag, and automatically switches to a cleaning mode when the intensity of the detected signal and a signal detection period reach a preset range. The cleaning support system according to any one of? 3. The cleaning support system according to claim 1, wherein the operation mode switching unit has a function of refusing to switch to a cleaning mode when the apparatus is in a state other than the standby state. .

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