JP2015050723A - Telephone device having function to call specific extension for pilot number incoming call - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem that, when a caller wants to call a person other than the last talker, an extension of the last talker is forcibly called up even when the other party the caller wants to call is not the previous person, incurring confusion on both the caller and the responder.SOLUTION: When a pilot-number incoming call arrives and an extension number at a destination corresponding to a source telephone number of the pilot-number incoming call is stored in destination extension storage means, the telephone device activates voice guidance sending-out means instead of activating general calling means, and sends out a voice guidance asking whether or not to call one or more specific extensions among extension numbers stored in the destination extension storage means to the source of the pilot-number incoming call. When a specific extension call request command requesting that one or more specific extensions or all of extensions be called from the source is received in response to the sent-out voice guidance, the telephone device calls the one or more specific extensions.

Description

  The present invention relates to a telephone device, and more particularly to a technique for calling only a specific extension.

  Conventionally, there is a technique of calling the extension telephone of the last caller last time when an incoming call is received from the same caller again by storing the other party's calling number and the caller's extension telephone at the time of disconnection (for example, Patent Document 1). According to this technique, since the target party can be called directly, it is possible to eliminate the waiting time during the transfer.

Japanese Patent Laid-Open No. 1999-252600

  However, the technique of Patent Document 1 does not consider a case where the caller wants to call a person other than the final caller. Therefore, for example, even when the caller is different from the previous caller, the extension telephone of the last caller is forcibly called, so there is a high possibility that both the caller and the responder will be confused.

  The above problem is a simultaneous call that accommodates a plurality of extensions and one or more external lines, and simultaneously calls all extensions or a plurality of extensions belonging to the extension group for a representative incoming call that designates all extensions or a predetermined extension group. And a representative incoming call transfer means for transferring the representative incoming call from the extension responding to the representative incoming call to another extension, and the representative incoming call transferred by the representative incoming call transfer means once Transfer destination extension storage means for storing the caller telephone number of the representative incoming call and the extension number of the transfer destination in association with each other when transferred, and voice guidance for sending a predetermined voice guidance to the caller of the representative incoming call Sending means and command receiving means for receiving a predetermined command from the originator of the representative incoming call, and the representative telephone number of the representative incoming call when the representative incoming call arrives When the extension number of the corresponding transfer destination is not stored in the transfer destination extension storage means, the own telephone apparatus activates the simultaneous call means, the representative incoming call arrives, and the caller telephone number of the representative incoming call When the extension number of the transfer destination corresponding to is stored in the transfer destination extension storage means, the own telephone apparatus starts the voice guidance sending means without starting the simultaneous call means, and stores the transfer destination extension memory. A voice guidance for inquiring whether or not to call any one or more of the extension numbers stored in the means is sent to the caller of the representative incoming call, and the call is sent in response to the sent voice guidance. When receiving a specific extension call request command requesting to call any or all of the one or more specific extensions from the original, the telephone apparatus calls the one or more specific extensions and sends If a general call request command requesting a general call is received from the caller in response to voice guidance, or the specific extension call request command is received even after a predetermined time has elapsed since the voice guidance was transmitted. If not, the own telephone device activates the simultaneous calling means, and the transfer destination extension storage means associates the extension number of the transfer destination to which the representative incoming call has been transferred with the caller telephone number of the representative incoming call. When storing, a specific extension is called for a representative incoming call characterized in that the extension number of the transfer destination already stored is overwritten and stored or added without being overwritten and the extension number is stored. This can be achieved by a telephone device having a function.

  According to the present invention, the voice guidance related to the forwarding destination is sent to the caller at the time of an incoming call, and the caller is allowed to select a desired partner and call, so that the caller / responder is not confused.

FIG. 1 is a block diagram of the telephone device. FIG. 2 is a diagram for explaining a re-incoming monitoring table stored in the re-incoming monitoring unit of the telephone device. FIG. 3 is a diagram illustrating a transfer history table stored in the transfer history storage unit of the telephone device. FIG. 4 is a flowchart of the telephone device.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings using examples. The same reference numerals are assigned to substantially the same parts, and the description will not be repeated.

  A block diagram of the telephone device 100 will be described with reference to FIG. In FIG. 1, a telephone device 100 includes a main control unit 101, an external line interface unit 102, a voice guidance transmission unit 103, a command reception unit 104, an extension interface unit 105, a re-incoming monitoring unit 106, and a transfer history storage. Part 107.

  The main control unit 101 is connected to the voice guidance sending unit 103, the command receiving unit 104, the extension interface unit 105, the repeat incoming call monitoring unit 106, and the transfer history storage unit 107, and controls the overall processing of the telephone device 100. . The main control unit 101 is connected to the telephone network 109 through the external line interface unit 102, and can establish a communication path with the caller telephone device 110 via the telephone network 109.

  The external line interface unit 102 is an interface for connecting the telephone device 100 to the telephone network 109.

  The voice guidance sending unit 103 sends voice guidance requesting a specific command to the caller telephone apparatus 110 of the other party that is call-connected via the telephone network 109.

  The command receiving unit 104 receives a command operation of the caller telephone device 110 of the other party that is call-connected via the telephone network 109.

  The extension interface unit 105 is an interface for connecting a plurality of extension telephones 108-1, 108-2, 108-3,.

  The incoming call monitoring unit 106 stores the incoming call monitoring table 200 and adds or updates the records 204 and 205 of the incoming call monitoring table 200 in accordance with an instruction from the main control unit 101.

  The transfer history storage unit 107 stores the transfer history table 300 and adds or updates the records 305 and 306 of the transfer history table 300 in accordance with an instruction from the main control unit 101.

  The extension telephone 108 is a terminal that can perform a response / transfer operation to an incoming call from the caller telephone apparatus 110 and is connected to the telephone apparatus 100 via the extension interface unit 105 (extension telephone). 108-1, 108-2, 108-3, ...).

  FIG. 2 is a diagram for explaining the re-incoming monitoring table 200 stored in the re-incoming monitoring unit 106. In the re-incoming monitoring table 200, records 204 and 205 are added or updated every time the forwarded call ends. Further, the re-incoming monitoring table 200 includes a field of a caller telephone number 201 that is a caller telephone number of a caller, a field of a final transfer destination extension telephone 202 that is an extension telephone number of the latest transfer destination, and a transferred call. And a re-incoming monitoring timer 203 for monitoring re-incoming calls within a certain time after the call ends.

  When the transferred call is over, if the records 204 and 205 corresponding to the field of the caller telephone number 201 are already registered, the field of the final transfer destination extension telephone 202 is updated, and the incoming call monitoring timer 203 is updated. Start again. Records 204 and 205 are deleted when the incoming call monitoring timer 203 times out.

  FIG. 3 is a diagram illustrating the transfer history table 300 stored in the transfer history storage unit 107. In the transfer history table 300, records 305 and 306 are added or updated each time the transferred call ends. In addition, the transfer history table 300 includes a field of the caller telephone number 301 that is the caller's destination telephone number, a field of the transfer destination extension telephone 302 that is the extension telephone number of the transfer destination, and the transferred call is disconnected. It consists of a field for cutting date and time 303 for storing the date and time, and a field for number of transfer 304 for storing the number of times of transfer.

  A plurality of transfer destination extension telephones 302 can be registered for each field of the caller telephone number 301. When the transferred call is ended, the fields of the caller telephone number 301 and the field of the transfer extension telephone 302 are already set. When the corresponding records 305 and 306 are registered, the field of the disconnection date / time 303 is updated, and the field of the transfer count 304 is added.

  A flowchart of the telephone device 100 will be described with reference to FIG. The flowchart of FIG. 4 is started when the telephone device 100 is activated. In FIG. 4, the telephone device 100 determines whether there is a representative incoming call (S401). If YES, the telephone device 100 extracts the telephone number of the representative incoming call (S402).

  The telephone device 100 determines whether or not the extracted caller telephone number is registered in the field of the caller telephone number 201 of the incoming call monitoring table 200 (S403). The call of the extension telephone 108 registered in the field of the final transfer destination extension telephone 202 is started (S404). The telephone device 100 determines whether there is a response from the extension telephone 108 or whether transfer cancellation has been received from the transfer request source (S405). If YES, the telephone device 100 stops calling and performs line connection processing. The call processing is started (S406).

  The telephone device 100 determines whether or not the line has been disconnected (S407). If YES, the telephone device 100 displays the field of the transmission source telephone number 301, the field of the transfer destination extension telephone 302, and the field of the disconnection date and time 303 in the transfer history table 300. The records 305 and 306 are added or updated, and the transfer count 304 is added (S408).

  The telephone device 100 adds or updates the records 204 and 205 in the field of the source telephone number 201 and the field of the final transfer destination extension telephone 202 in the re-incoming monitoring table 200, and activates the re-incoming monitoring timer 203 (S409). Transition to step 401.

  If NO in step 407, telephone device 100 determines whether a transfer request has been received from extension telephone 108 during a call (S410). If YES, telephone device 100 determines the extension of the transfer destination included in the transfer request. The calling of the telephone 108 is started (S411). The telephone device 100 transitions to step 405. When NO in step 410, the telephone device 100 transitions to step 407.

  If NO in step 405, the telephone device 100 determines whether the line is disconnected (S412). If YES, the telephone device 100 transitions to step 401. When NO in step 412, the telephone device 100 transitions to step 405.

  When NO is determined in step 403, the telephone device 100 determines whether or not the caller telephone number extracted in step 402 is registered in the field of the caller telephone number 301 of the transfer history table 300 (S413). The apparatus 100 identifies one or more transfer destination extension telephones 302 from the registered contents of the disconnection date / time 303 field or transfer count 304 field of the transfer history table 300 (S414).

  The telephone device 100 automatically responds to an incoming call and sends a voice guidance asking whether or not the transfer destination extension telephone 302 specified in Step 414 is required to be called (S415). The telephone device 100 starts a response timer (S416). The telephone device 100 determines whether or not a specific extension call request command requesting a call to the transfer destination extension telephone 302 has been received (S417), and when YES, the telephone device 100 calls one or more transfer destination extension telephones 302. Start (S418). The telephone device 100 transitions to step 405.

  If NO in step 417, telephone apparatus 100 determines whether a general call request command has been received or if the response timer has expired (S419), and if YES, the extension telephone of the extension group corresponding to the incoming representative incoming call 108 is started (S420). The telephone device 100 transitions to step 405.

When NO in step 419, the telephone device 100 transitions to step 417. When NO in step 413, the telephone device 100 transitions to step 420.
If NO in step 401, the telephone device 100 determines whether there is an event other than the representative incoming call (S421). If YES, the telephone device 100 performs processing related to an event other than the representative incoming call (S422).

  If NO in step 421 or after step 422, the telephone device 100 determines whether the re-incoming monitoring timer 203 of the re-incoming monitoring table 200 has expired (S423). The records 204 and 205 in the incoming call monitoring table 200 are deleted (S424). If NO in step 423 or after step 424, the telephone device 100 transitions to step 401.

  As described above, according to the present invention, when the forwarded call ends, a record is registered in the incoming call monitoring table 200 and the forwarding history table 300, and the caller telephone number 301 of the forwarding history table 300 is registered. When there is a representative incoming call from the telephone number registered in the field, the transfer destination extension telephone 302 is identified from the information registered in the field of the disconnection date / time field 303 and the transfer number field 304, and the caller telephone apparatus 110 is identified. A voice guidance is sent to ask whether or not a specific extension is required.

  In response to voice guidance, when a command requesting a call for a specific extension is received, a call for the specified transfer destination extension telephone 302 is received, a command for requesting a general call is received, or an incoming call representative when the response timer times out By making a general call of the extension telephone 108 of the extension group corresponding to the incoming call, the caller can select and call the desired party.

  Further, when there is a representative incoming call from the telephone number registered in the field of the caller telephone number 201 before the re-incoming monitoring timer 203 of the records 204 and 205 registered in the re-incoming monitoring table 200 expires. Without calling out the extension telephone 108 registered in the field of the final transfer destination extension telephone 202 and receiving the call again from the same source telephone number 201 at a very short interval, without sending voice guidance, The final transfer destination extension telephone 202 can be called directly.

  The re-incoming monitoring timer 203 of the incoming monitoring table 200 may be changed by the user at an arbitrary time. Further, when the transfer destination extension telephone 302 is specified, it may be set according to the user's intention whether to give priority to the disconnection date / time 303 or the transfer count 304.

DESCRIPTION OF SYMBOLS 100 Telephone apparatus 101 Main control part 102 External line interface part 103 Voice guidance transmission part 104 Command receiving part 105 Extension interface part 106 Re-arrival monitoring part 107 Transfer history storage part 108 Extension telephone 109 Telephone network 110 Originating telephone apparatus 200 Re-incoming monitoring table DESCRIPTION OF SYMBOLS 201 Source telephone number 202 Last transfer destination extension telephone 203 Re-incoming monitoring timer 204 Re-incoming monitoring table record 205 Re-incoming monitoring table record 300 Transfer history table 301 Source telephone number 302 Destination extension telephone 303 Disconnected date / time 304 Number of transfers 305 Transfer history table record 306 Transfer history table record

Claims (3)

Simultaneous calling means for accommodating a plurality of extensions and one or more outside lines, and simultaneously calling all extensions or a plurality of extensions belonging to the extension group for a representative incoming call designating all extensions or a predetermined extension group; In a telephone apparatus comprising a representative incoming call transfer means for transferring the representative incoming call from an extension responding to the representative incoming call to another extension,
A transfer destination extension storage means for storing the representative incoming call source telephone number and the transfer destination extension number in association with each other when the representative incoming call is transferred at least once by the representative incoming call transfer means; Voice guidance sending means for sending a predetermined voice guidance to a caller of the representative incoming call; and command receiving means for receiving a predetermined command from the caller of the representative incoming call;
When the representative incoming call arrives and the extension number of the transfer destination corresponding to the caller telephone number of the representative incoming call is not stored in the transfer destination extension storage means, the own telephone apparatus activates the simultaneous call means ,
When the representative incoming call arrives and the transfer destination extension number corresponding to the caller telephone number of the representative incoming call is stored in the transfer destination extension storage means, the own telephone apparatus activates the simultaneous call means. The voice guidance sending means is activated, and voice guidance is issued to ask whether or not to call any one or more of the extension numbers stored in the transfer destination extension storage means. Send it back to
If the specific telephone call request command requesting that one or all of the one or more specific extensions is called from the caller in response to the transmitted voice guidance is received, the own telephone apparatus is configured to specify the one or more specific extensions. Call an extension,
If a general call request command for requesting a general call is received from the caller in response to the transmitted voice guidance, or the specific extension call request is issued even if a predetermined time has passed since the voice guidance was transmitted. If the command is not received, the own telephone device activates the simultaneous calling means,
The transfer destination extension storage means stores the transfer destination extension number to which the representative incoming call has been transferred in association with the caller telephone number of the representative incoming call, and stores the extension number of the transfer destination already stored. A telephone apparatus having a function of calling a specific extension for a representative incoming call, wherein the extension number is stored without being overwritten or stored without being overwritten. In the telephone device according to claim 1,
The connection between the extension that has received the representative incoming call and responded to the representative incoming call or the transfer destination extension to which the representative incoming call has been transferred and the source of the representative incoming call is disconnected, and is predetermined from the disconnection. Re-incoming detection means for detecting that a representative incoming call has arrived again from the caller before the time has passed,
Detecting that a representative incoming call has arrived again from the source before a predetermined time has elapsed since the disconnection,
The own telephone apparatus has a function of calling a specific extension for a representative incoming call, wherein the extension that has been connected until immediately before the disconnection is called without activating the simultaneous calling means and the voice guidance sending means. Telephone device. In the telephone device according to claim 1 or 2,
The transfer destination extension storage means adds information related to date and / or frequency when storing the extension number of the transfer destination to which the representative incoming call is transferred in association with the caller telephone number of the representative incoming call. Stores the extension numbers of multiple forwarding destinations,
When the representative incoming call arrives and a plurality of forwarding extension numbers corresponding to the caller telephone number of the representative incoming call are stored in the forwarding destination storage means, the voice guidance sending means Sends voice guidance to the originator of the representative incoming call asking whether to call the extension of the transfer destination with the latest date or the highest frequency among the extension numbers stored in the destination extension storage means as a specific extension. A telephone apparatus having a function of calling a specific extension in response to a representative incoming call.

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