JP2014013495A - Information processor and computer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support definition work of a management screen of an IT service.SOLUTION: A management screen providing part 32 displays a management screen with information items set according to actual definition data defining information items to be displayed on a management screen for information about IT services on a person PC 16 in charge of operation. A definition screen providing part 40 displays a definition screen for defining the information items to be displayed on the management screen on a person PC 18 in charge of design. In the case that confirmation of an input result to the definition screen is instructed, the management screen providing part 32 displays input data of a person in charge of design, that is, a temporary management screen obtained by setting information items according to undetermined definition data defining information items to be displayed on the management screen on the person PC 18 in charge of design. In the case that the determination of the input data to the definition screen is instructed, an actual definition update part 46 reflects the undetermined definition data on the actual definition data.

Description

  The present invention relates to a data processing technique, and relates to a technique for supporting management of an IT service.

  ITIL (Information Technology Infrastructure Library) has permeated in the field of IT service operation management. ITIL presents a framework for managing incidents that occur in the operation of IT services, a framework for managing problems in IT services, and the like.

JP 2011-118686 A

  A management screen for referring to or editing information for incident management and problem management of an IT service may be provided to an operation person in the IT service management department. The management screen may be set by a designer in the IT service management department, and a definition screen for defining information items to be displayed on the management screen may be provided to the designer. The present inventor considered that there is room for improving convenience in checking the definition contents when the person in charge of the design defines the configuration of the management screen using the definition screen.

  The present invention has been made based on the above-mentioned idea of the inventor, and its main purpose is to provide a technology that supports the definition work of the management screen of the IT service.

  In order to solve the above-described problem, an information processing apparatus according to an aspect of the present invention provides an information item to be displayed on a management screen for an operation person to refer to or edit information related to IT service operation. A first management screen display unit that displays a management screen in which information items are set in accordance with defined production definition data, and a definition screen that displays a definition screen for allowing a designer to define information items to be displayed on the management screen A display unit, a storage unit for storing undefined definition data that defines information items to be displayed on the management screen, which are input data of the designer in charge of the definition screen, and a result of input to the definition screen A second management screen display unit that displays a temporary management screen in which information items are set in accordance with undefined definition data when confirmation is instructed; If the determination of input data for the screen is indicated, comprising a confirmation unit for reflecting the undetermined definition data to the production definition data.

  It should be noted that any combination of the above-described components, and a representation of the present invention converted between a method, a system, a program, a recording medium storing the program, and the like are also effective as an aspect of the present invention.

  According to the present invention, it is possible to support the definition work of the IT service management screen.

It is a figure which shows the structure of the information system of embodiment. It is a figure which shows an example of a management page. It is a figure which shows an example of a management page. It is a block diagram which shows the function structure of the operation management apparatus of FIG. It is a figure which shows an example of a definition page. It is a figure which shows the window of the default test browser. It is a figure which shows an example of an authority selection page. It is a flowchart which shows operation | movement of an operation management apparatus.

  FIG. 1 shows a configuration of an information system 100 according to the embodiment. The management target device 10 is an information processing device that provides an IT service to an end user terminal 12 such as an end user's PC or a portable information terminal, and is, for example, a web server that executes an information providing service using a web page. The operation management apparatus 14 is an information processing apparatus that manages various events related to the operation of the management target apparatus 10, and specifically, incident management / problem management / change management (hereinafter collectively referred to as “event management” in accordance with ITIL). Data processing is also executed. Agent software of an IT service management application may be installed in the management target device 10, and manager software that communicates with the agent software as appropriate may be installed in the operation management device 14.

  The operation management apparatus 14 is an IT service management apparatus, and a web page (hereinafter referred to as “management page”) that presents various information (hereinafter also referred to as “management information”) for event management related to the management target apparatus 10 to the operation staff. Is also provided to the operator PC 16 for display. The management page is a web page for allowing an operation person to refer to and edit management information. In addition, the operation management apparatus 14 provides a dedicated screen (which may be a web page, hereinafter also referred to as “definition page”) to the design engineer PC 18 for allowing the design engineer to define information items to be displayed on the management page. Provide and display.

  The operation person in charge PC 16 is a PC operated by an operation person in the IT service management department, and displays the management page provided from the operation management apparatus 14 on the display. The person in charge of operation inputs management information for event management related to the management target device 10 to the management page, and updates the management information according to the progress of the status of event management (for example, before application to completion). In FIG. 1, one operation person PC 16 is shown, but the information system 100 includes a plurality of operation person PCs 16 operated by a plurality of operation persons having different authorities.

  The design person in charge PC 18 is a PC operated by a person in charge of management page design (hereinafter also referred to as “design person in charge”) in the IT service management department, and displays the definition page provided from the operation management apparatus 14 on the display. Let

  1 are connected via a communication network such as a LAN, a WAN, and the Internet. Further, the management target device 10, the operation management device 14, the operation person in charge PC 16, and the design person in charge PC 18 may be installed in an SI company that provides a system operation service (outsourcing service). It doesn't matter.

  Here, the management page will be described. 2 and 3 show an example of the management page. The management page 80 includes a basic information block and a progress information block in the left pane, and an external applicant information block, an escalation information block, and a classification information block in the right pane. Each information block includes a plurality of information items to which the person in charge of operation should input information for event management.

  The information area 82 is an information item (essential item) that requires data input. The information area 84 is an information item (reference item) that can only be referenced and cannot be edited. The information area 86 is an information item that is displayed when the viewer of the page has administrator authority, but is hidden when the person in charge has general authority. That is, FIG. 2 shows a display mode of the management page when the operation person who is the viewer has the manager authority, and FIG. 3 shows the management when the operation person who is the viewer has the person authority. The display mode of a page is shown.

  A plurality of operation personnel with different authorities (for example, a business manager, incident management process owner, and incident management staff described later) check a management page in a mode corresponding to their authority. Then, the management information is newly input to the information item displayed on the management page, or the existing management information is changed. When the person in charge of the operation presses the registration button 88, the operation management apparatus 14 transmits the input data of the person in charge of the operation person for the management page to the operation management apparatus 14 for registration. That is, the management information held by the operation management apparatus 14 is updated.

As described above, the information item to be displayed on the management page is defined by the person in charge of the design through the definition page.
(1) When it is desired to check a management page reflecting the definition content on the definition page, it is necessary to display the management page after once defining the definition content on the definition page. Therefore, the original definition data that defines the configuration of the management page is changed, and it is not easy to return the definition data to the original state (that is, before the change).
(2) Since the display of the definition page ends when the definition content on the definition page is confirmed, it is not easy to compare and confirm the definition content on the definition page and the display mode of the management page.
(3) When the display / non-display setting according to the authority of the person in charge of operation is performed, it is necessary to repeat the login / logout operation with the user name to which each authority is given, which is troublesome.

  Therefore, the operation management apparatus 14 according to the present embodiment sequentially records definition contents that change every moment in the definition page while editing information items of the management page on the definition page. This provisional definition data is undetermined definition data that may be changed, and is recorded in a different area from the definition data of the production management page that is actually provided to the operation staff. Then, while maintaining the display of the definition page being edited, a simulated management page reflecting the current definition content on the definition page is displayed based on the provisional definition data. A simulation display function of a so-called management page screen is realized.

  In addition, when the display / hide setting that specifies the authority of the person in charge of operation is made, the authority selection page is displayed during simulation, and it is selected on the selection page without requesting login / logout for each authority. Display a simulated management page according to authority.

  Based on temporary definition data that is different from the definition data for production, check the display mode of the management page that reflects the definition content that is being edited on the definition page, that is, the definition content that is indeterminate that may be changed. Therefore, the influence on the definition data for production is eliminated, and the problem (1) is solved. In addition, by displaying a mock management page in parallel with the definition page, it is easy for the designer to confirm, and the problem (2) is solved. Further, the problem (3) is solved by displaying a simulated management page corresponding to an arbitrary authority without requesting login / logout. Hereinafter, the configuration of the operation management apparatus 14 will be described in detail.

  FIG. 4 is a block diagram showing a functional configuration of the operation management apparatus 14 of FIG. The operation management device 14 includes a data processing unit 30 that executes data processing for event management related to the management target device 10 and a data storage unit 20 that stores various data for data processing by the data processing unit 30. The data processing unit 30 includes a management screen providing unit 32, a management information updating unit 38, a definition screen providing unit 40, a temporary definition updating unit 44, a production definition updating unit 46, and a simulation setting unit 48. The data storage unit 20 includes a management information holding unit 22, a production definition data holding unit 24, and a temporary definition data holding unit 26.

  Each block shown in the block diagram of the present specification can be realized in terms of hardware by an element such as a CPU of a computer or a mechanical device, and in terms of software, it can be realized by a computer program or the like. The functional block realized by those cooperation is drawn. Therefore, those skilled in the art will understand that these functional blocks can be realized in various forms by a combination of hardware and software. For example, each functional block of the data processing unit 30 may be stored in a recording medium as a program module that constitutes a part of manager software for IT service management, and may be installed in the storage of the operation management apparatus 14. And the function of each functional block may be exhibited by being read into the main memory of the operation management apparatus 14 and being executed by the CPU of the operation management apparatus 14.

  The management information holding unit 22 is a storage area that holds management information for event management related to the management target device 10. For example, data input by the person in charge of operation is stored for each information item (basic information status, system code, etc.) on the management page 80 of FIGS.

  The production definition data holding unit 24 is a management page that the operation management device 14 actually provides to the person in charge of operation, in other words, a management page (hereinafter referred to as “production management page”) for supporting the operation person's actual operation work. Is also a storage area that holds definition data.

  The temporary definition data holding unit 26 is a simulated management page (hereinafter referred to as a “temporary management page”) that the operation management apparatus 14 should provide to the designer in charge of defining the display mode of the management page via the definition page. This is a storage area for holding definition data. It can be said that the temporary management page is a management page for confirmation reflecting input data (in other words, definition contents) up to the present time by the designer in charge of the definition page. As will be described later, the definition data in the temporary definition data holding unit 26 is sequentially updated as data is input to the definition page by the designer. For this reason, the display mode of each information item on the temporary management page also changes sequentially with the data input to the definition page by the designer.

  The definition data of the production management page and the temporary management page is data that defines the configuration of the management page 80 in FIGS. 2 and 3, in other words, the display mode. Specifically, the type of information item to be displayed on the management page 80 (FIG. 2 is block level, FIG. 3 is item level), the location of each information item (ie, screen layout), and whether or not to display / hide This is data that defines Furthermore, the data defines whether or not each information item can be edited, whether or not it is mandatory, whether or not to display / hide for each workflow status, and the user authority to be displayed.

  Hereinafter, the definition data stored in the production definition data holding unit 24 is referred to as “production definition data”, and the definition data stored in the temporary definition data holding unit 26 is referred to as “temporary definition data”. The real definition data holding unit 24 and the temporary definition data holding unit 26 may be different folders in the same storage. In other words, the real definition data and the temporary definition data are different folder paths in the storage area of the operation management apparatus 14. It may be stored in the subordinates.

  The management screen providing unit 32 includes a first providing unit 34 that provides a production management page to the operation person in charge PC 16 and a second providing unit 36 that provides a temporary management page to the design person PC 18. The first providing unit 34 receives a management page provision request from the operation staff PC 16. The first providing unit 34 sets data of a production management page, which is a web page in which a plurality of types of management information items are arranged in accordance with the production definition data stored in the production definition data holding unit 24. In addition, the first providing unit 34 acquires and sets the input data of the person in charge of operation for each of a plurality of types of management information items from the management information holding unit 22 in the data of the production management page. Then, the first providing unit 34 transmits the data of the production management page to the operation staff PC 16 and displays the production management page on the web browser of the operation staff PC 16.

  The second providing unit 36 receives a request for simulation display of the management page from the design engineer PC 18. The second providing unit 36 sets data of a temporary management page that is a web page in which a plurality of types of management information items are arranged and arranged in accordance with the temporary definition data stored in the temporary definition data holding unit 26. The temporary management page is used to confirm the screen configuration, and typically, the value of each information item on the temporary management page is not set (blank). The second providing unit 36 transmits the temporary management page data to the design engineer PC 18 and displays the temporary management page on the web browser of the design engineer PC 18.

  The management screen providing unit 32 according to the present embodiment refers to an environment variable whose value is a folder path character string indicating the storage location of the definition data (hereinafter also referred to as “definition storage location variable”). Read definition data from the indicated folder. The definition storage location variable is set with the folder path of the production definition data holding unit 24 in its initial state. The simulation setting unit 48 changes the folder path indicated by the definition storage position variable to the folder path of the temporary definition data holding unit 26 when a request for display of the management page simulation is received from the design engineer PC 18. When the definition storage location variable indicates the folder path of the production definition data holding unit 24, the management screen providing unit 32 functions as the first providing unit 34, and when the definition storage location variable indicates the folder path of the temporary definition data holding unit 26 The management screen providing unit 32 functions as the second providing unit 36.

  The definition storage location variable may be a user environment variable (user shell environment variable) instead of a system environment variable. In this case, the definition storage position variable of the operation person in charge PC 16 is changed so that only the definition storage position variable of the design person in charge PC 18 indicates the temporary definition data holding part 26 while the production definition data holding part 24 is shown. . Thereby, the operation management work using the production management page by the person in charge of operation and the design work of the management page using the definition page and the temporary management page by the person in charge of design can be executed in parallel.

  The management information update unit 38 acquires management information input by the operation person for each information item on the production management page from the operation person PC 16 and updates the management information held by the management information holding part 22. In other words, the input data to the production management page by the person in charge of operation is reflected in the management information held by the management information holding unit 22.

  When management information is automatically transmitted from the management target device 10, the management information update unit 38 receives the management information and updates the management information in the management information holding unit 22. This management information acquisition / update processing may be realized by a known IT service management application mechanism (cooperation between agent software and manager software).

  The definition screen providing unit 40 includes an initial setting unit 42. When the definition screen providing unit 40 receives a definition page providing request from the designer PC 18, the initial setting unit 42 performs initial definition as the initial processing, using the production definition data stored in the production definition data holding unit 24 as temporary definition data. Copy to the data holding unit 26. The definition screen providing unit 40 is responsible for designing the initial data of the definition page that defines the information items of the management page according to the temporary definition data held by the temporary definition data holding unit 26 (that is, reflecting the configuration of the current production management page). To the user PC 18. Then, the definition page is displayed on the design engineer PC 18.

  In addition, GUI client software for displaying the definition page may be installed in the designer PC 18. This GUI client software stores management page definition information provided by the definition screen providing unit 40 of the operation management device 14 (contents of temporary definition data, such as blocks and information items arranged on the management page, various parameter values, etc.). A definition page to be shown may be displayed on the display. That is, it goes without saying that the definition screen providing unit 40 of the operation management apparatus 14 and the GUI client software of the designer PC 18 may function as a definition screen display unit that displays a definition page.

  5 and 6 show an example of the definition page. Data that can be set by the designer in the definition page of FIGS. 5 and 6, for example, data such as block names, information item names, and display formats that can be set on the management page are included in the data on the definition page. 14 may be provided and displayed in a selectable manner on the definition page.

  FIG. 5 shows a block definition page 50 for defining an arrangement location of a block including a plurality of management information items. The basic area of the block definition page 50 corresponds to the left pane of the management page 80 in FIG. 2, and the detailed area corresponds to the right pane of the management page 80. In the block name field 52, a block name is input, and in the display presence / absence field 54, presence / absence of display of the block on the management page 80 is input. The blocks arranged above on the block definition page 50 are also displayed above on the management page 80.

  FIG. 6 shows an input control definition page 70 for setting in detail the display mode of each information item of the blocks arranged on the block definition page 50. In the block name field 52, the block name set on the block definition page 50 is automatically set. In the item name field 72, item names of a plurality of management information corresponding to (included in) the block are automatically set. In the display format field 74, information indicating whether editing by the person in charge of the operation or reference only is possible. Therefore, “reference only” is designated in the information item corresponding to the information area 84 of FIG.

  In the mandatory designation field 76, information indicating whether data input to the information item by the person in charge of operation is mandatory or optional is input. Therefore, “required” is designated for the information item corresponding to the information area 82 of FIG. In the display presence / absence field 78, the display presence / absence according to the progress of the status in the workflow to be executed in event management is input. For example, in FIG. 6, the item name “title” of the basic information is displayed when the status is “before application” and “rejected” (○), but is not displayed when the status is “send back” (×). Is specified.

  Each time the design engineer performs a data input operation on each definition page, the design engineer PC 18 sequentially transmits the input data and information such as data fields and buttons to be operated to the operation management apparatus 14. The temporary definition update unit 44 of the operation management apparatus 14 receives input data for the definition page, that is, definition information of the screen configuration of the management page, stores the definition information in the temporary definition data holding unit 26, and temporarily defines the temporary definition data in the temporary definition data holding unit 26. Update. For example, when the person in charge of design changes the value of the display presence / absence field 54 of the block definition page 50, the changed value is reflected in the temporary definition data of the operation management apparatus 14.

  The return button 56 is a button for returning to the previous definition page, and the next button 58 is a button for proceeding to the next definition page. For example, when the next button 58 is pressed on the block definition page 50, the screen transitions to the input control definition page 70, and when the back button 56 is pressed on the input control definition page 70, the screen transitions to the block definition page 50.

  The initial value button 62 is a button for returning the display content of the definition page to the initial value. For example, when the operation management apparatus 14 detects a pressing operation on the initial value button 62, the initial setting unit 42 again returns the production definition data stored in the production definition data holding unit 24 to the temporary definition data holding unit 26 as temporary definition data. You may copy. The definition screen providing unit 40 may again provide and display the definition page data reflecting the current configuration of the production management page to the operation management apparatus 14.

  The cancel button 64 is a button for ending editing of the definition page. For example, when the operation management apparatus 14 detects a pressing operation on the cancel button 64, the temporary definition update unit 44 may delete the temporary definition data held in the temporary definition data holding unit 26.

  The simulation button 66 is a button for confirming the definition content on the definition page. When the simulation button 66 is pressed, a temporary management page indicating the display mode of the management page reflecting the current definition content is displayed. Specifically, when the operation management apparatus 14 detects a pressing operation on the simulation button 66, the simulation setting unit 48 changes the value of the definition storage position variable to point to the folder path of the temporary definition data holding unit 26. Then, the management screen providing unit 32 (second providing unit 36) provides a temporary management page reflecting the provisional definition data to the design person PC 18, and a simulation image (for example, FIG. 2) of the production management page reflecting the current definition contents. And the image of FIG.

  When the simulation button 66 is pressed, the GUI client software installed in the designer PC 18 automatically starts the web browser of the designer PC 18 and displays a temporary management page in the web browser window. Also good. The person in charge of the design does not need to manually start the web browser and access the operation management apparatus 14, and can efficiently check the definition content on the definition page.

  In the present embodiment, even if the simulation button 66 is pressed, the definition page being edited by the designer is maintained. In other words, the definition screen display unit realized by cooperation between the definition screen providing unit 40 of the operation management apparatus 14 and the GUI client software of the designer PC 18 can design the definition page even when the temporary management page is displayed. Maintain the display of input data by the person in charge. In other words, the definition screen providing unit 40 of the operation management apparatus 14 suppresses the provision of new definition page data in order to maintain the display content of the definition page being edited even when the simulation button 66 is pressed. The display update of the definition page in the design engineer PC 18 is suppressed. Then, the management screen providing unit 32 (second providing unit 36) of the operation management apparatus 14 displays the temporary management page together with the definition page being displayed. Preferably, the definition page being edited and the temporary management page are displayed side by side on the display.

  In addition, when the definition page covers a plurality of screens as in the block definition page 50 and the input control definition page 70, a simulation button 66 is provided on each definition page. The designer can check the display mode of the temporary management page at any time during the definition of the management page. When the first temporary management page is displayed for a certain definition content, and then the definition content is changed and the simulation button 66 is pressed, a second temporary management page different from the first temporary management page is displayed. The The first temporary management page and the second temporary management page are displayed in parallel. Thereby, it is easy to confirm the reflection of the change contents and to compare the plurality of temporary management pages.

  The OK button 60 is a button for confirming the definition content on the definition page, and when pressed, the definition content on the definition page is reflected in the production definition data. Specifically, when the operation management apparatus 14 detects a pressing operation on the OK button 60, the production definition updating unit 46 converts the temporary definition data held in the temporary definition data holding unit 26 at that time into the production definition data holding unit. 24 is reflected in the production definition data held in 24. The production definition update unit 46 may overwrite and update the production definition data held by the production definition data holding unit 24 with the temporary definition data held by the temporary definition data holding unit 26.

  In addition, the production definition update unit 46 restores the value of the definition storage position variable to the original value as the production definition data is updated. That is, the value of the definition storage position variable is changed to indicate the folder path of the production definition data holding unit 24. As a result, the management screen providing unit 32 (first providing unit 34) provides the production management page based on the updated production definition data to the operations staff PC 16.

  Although not shown, the definition page provided by the operation management device 14 includes a display authority definition page for setting display / non-display for each information item of the management page for each authority of the operator. For example, the display authority definition page includes the block name field 52 and the item name field 72 of FIG. 6 and, like the display presence / absence field 78, displays (◯) or non-display (×) for each authority of the person in charge of operation. It may be a screen configuration. The authority types in the embodiment are (1) business manager, (2) incident management process owner, (3) incident manager, (1) (2) administrator authority, (3) general The person in charge of As with other definition pages, the definition content (hereinafter also referred to as “display authority definition information”) on the display authority definition page is also recorded in the temporary definition data of the operation management apparatus 14.

  When the management screen providing unit 32 (second providing unit 36) receives a simulation display request for the management page from the design engineer PC 18, the temporary definition data in the temporary definition data holding unit 26 includes display authority definition information. To check. When the display authority definition information is included in the provisional definition data, the management screen providing unit 32 (second providing unit 36) transmits the authority selection page data for allowing the designer to select the authority type to the designer PC 18. To do. Then, the authority selection page is displayed on the display of the design engineer PC 18.

  FIG. 7 shows an example of the authority selection page. The person in charge of design selects the authority type of the person in charge of operation to be confirmed on the temporary management page from the authority types displayed on the authority selection page 90. When the authority type selection operation is performed on the authority selection page 90, the design person in charge PC 18 transmits information on the selected authority type to the operation management apparatus 14. The management screen providing unit 32 (second providing unit 36) of the operation management device 14 designs a temporary management page in which information items to be displayed with the selected authority type are set out of the information items defined in the temporary definition data. It is transmitted to the person in charge PC 18 and displayed. For example, when “business manager” or “incident management process owner” is selected on the authority selection page 90 of FIG. 7, the management page 80 of FIG. 2 is displayed. On the other hand, when “incident manager” is selected on the authority selection page 90 of FIG. 7, the management page 80 of FIG. 3 is displayed.

  The management screen providing unit 32 (second providing unit 36) of the operation management apparatus 14 creates a temporary management page corresponding to each authority type each time the authority type is selected on one authority selection page 90. May be provided to. In other words, when a plurality of different authority types are sequentially selected on the authority selection page 90, a plurality of temporary management pages corresponding to the plurality of authority types may be sequentially provided to the designer PC 18. The designer PC 18 may display a plurality of temporary management pages side by side on the display. Preferably, a definition page, an authority selection page 90, and a plurality of temporary management pages are displayed in parallel on the display of the design engineer PC 18. As a result, the designer can easily compare the display modes of a plurality of temporary management pages corresponding to a plurality of authority types, and easily confirm whether the temporary management pages are displayed according to the authority types. Can do.

  Note that when providing a plurality of temporary management pages corresponding to different authorities, it is possible to suppress the design staff from requesting logout from the temporary management page or re-login with a user name having another authority. For example, when the operation management apparatus 14 includes an authentication unit, the authentication unit may perform user authentication when providing the production management page, while skipping the authentication process when providing the temporary management page.

The operation of the operation management apparatus 14 having the above configuration will be described.
FIG. 8 is a flowchart showing the operation of the operation management apparatus 14. This figure shows the operation for supporting the management page definition work by the designer.

  Although not shown in FIG. 8, when the management screen providing unit 32 receives a management page provision request from the operation staff PC 16, the management screen providing unit 32 sets information items based on the production definition data in the production definition data holding unit 24. A production management page in which the value of each information item is set based on the data held in the management information holding unit 22 is provided to the operation staff PC 16 for display. The management information update unit 38 receives management information input to the production management page from the operation person PC 16 and receives management information notified by the agent software of the IT service management application from the management target device 10, and a management information holding unit The data is stored in 22. The operation management apparatus 14 manages the progress status of the event until the status of event management related to the management target apparatus 10 ends. For example, a predetermined task corresponding to the status of event management may be assigned to the person in charge of operation, and the task information may be notified to the person in charge of operation 16.

  When a definition page provision request is received from the designer PC 18 (Y in S10), the initial setting unit 42 copies the production definition data in the production definition data holding unit 24 to the temporary definition data holding unit 26 as temporary definition data. . The definition screen providing unit 40 provides and displays a definition page indicating the contents of the temporary definition data in the temporary definition data holding unit 26 to the designer PC 18 (S12). When it is detected that the screen configuration of the management page has been edited on the definition page (Y in S14), the temporary definition update unit 44 stores the edited content (definition content on the definition page) in the temporary definition data holding unit 26. (S16). If editing of the definition page has not been detected (N in S14), S16 is skipped.

  When the operation of pressing the simulation button on the definition page is detected, in other words, when a request for confirming the definition content on the definition page is received from the designer PC 18 (Y in S18), the simulation setting unit 48 sets the definition storage location variable. The value is changed to a value indicating the storage position of the temporary definition data (S20). Then, the management screen providing unit 32 provides a temporary management page in which management information items are arranged based on the temporary definition data stored in the temporary definition data holding unit 26 to the designer PC 18 for display (S22). If the pressing operation of the simulation button on the definition page has not been detected (N in S18), S20 and S22 are skipped.

  When the pressing operation of the OK button on the definition page is detected, in other words, when the definition person on the definition page is confirmed from the design engineer PC 18 (Y in S24), the production definition update unit 46 receives the provisional definition data holding unit. 26 provisional definition data is reflected in the production definition data of the production definition data holding unit 24 (S26). Then, the production definition update unit 46 changes the value of the definition storage position variable to a value indicating the storage position of the production definition data (S28). If an operation of pressing the OK button on the definition page has not been detected (N in S24), S26 and S28 are skipped. If a definition page end operation (such as pressing a cancel button) has not been detected, the process returns to S14. If an end operation is detected, the definition page display is ended and the flow of FIG. If a request for providing a definition page is not received from the design engineer PC 18 (N in S10), the subsequent steps are skipped and the flow of FIG.

  According to the operation management apparatus 14 of the present embodiment, the simulation image of the management page reflecting the definition content on the definition page is displayed on the designer PC 18 by operating the simulation button on the definition page. As a result, it is possible to assist the designer in charge to efficiently confirm the correctness and validity of the definition contents. In addition, since the production definition data on the management page has not changed at the time of display of the simulation image, the definition content on the definition page can be canceled, that is, the display mode of the production management page can be maintained as it was before the change. It becomes easy.

  Further, according to the operation management apparatus 14, the definition page and the temporary management page are displayed in parallel on the design engineer PC 18, so that the comparison can be facilitated and the confirmation work of the design person can be supported. For example, the design person can correct the definition content of the management page using the definition page in parallel with confirming the display mode of the temporary management page.

  In addition, the person in charge of the design can arbitrarily select the operation staff authority to be confirmed on the authority selection page, and a temporary management page having a configuration corresponding to the authority selected on the authority selection page is displayed. Further, another authority can be further selected on the authority selection page once a certain authority is selected, and logout from the management page displayed so far and re-login with another authority are not requested. As a result, it becomes easy for the person in charge of the design to easily confirm the correctness and validity of the display / non-display setting for each viewer authority.

  The present invention has been described based on the embodiments. This embodiment is an exemplification, and it will be understood by those skilled in the art that various modifications can be made to combinations of the respective constituent elements and processing processes, and such modifications are also within the scope of the present invention. is there.

  For example, in the above embodiment, a temporary management page corresponding to the viewer's authority is displayed. In addition, a temporary management page corresponding to the workflow status in event management may be displayed. Specifically, when the management screen providing unit 32 (second providing unit 36) accepts a management page simulation display request from the design engineer PC 18, the management status providing unit 32 (second providing unit 36) adds the workflow status to the temporary definition data in the temporary definition data holding unit 26. It is confirmed whether or not information indicating the presence / absence of each display is included. When this information is included, data of the status selection page, which is a web page for allowing the designer to select the status of the workflow, is transmitted to the designer PC 18. Then, a status selection page is displayed on the display of the design engineer PC 18. The designer may specify both viewer authority and status, and in this case, a provisional management page may be provided with information items set using the display conditions of both viewer authority and status as AND conditions. Of course.

  The configuration of the status selection page may be the same as that of the authority selection page 90 of FIG. For example, a plurality of types of authority selected on the authority selection page 90 may be replaced with a plurality of types of status (pre-application / rejection / return, etc. in FIG. 6) determined in advance in the workflow for event management. Good. The person in charge of design selects a status to be checked on the temporary management page from the statuses displayed on the status selection page. The designer PC 18 notifies the operation management apparatus 14 of the selected status when a status selection operation is performed on the status selection page. The management screen providing unit 32 (second providing unit 36) of the operation management apparatus 14 is in charge of designing a temporary management page in which information items to be displayed with the selected status are set out of the information items defined in the temporary definition data. Is transmitted to the person's PC 18 and displayed.

  For example, when the display presence / absence field 78 of the input control definition page 70 is set as shown in FIG. 6, the information item “title” of the basic information is displayed on the temporary management page when “before application” is selected on the status selection page. Is displayed. On the other hand, “Title” is not displayed on the temporary management page when “Send Back” is selected on the status selection page. According to this modification, the person in charge of design can arbitrarily select the status to be confirmed on the status selection page, and a temporary management page having a configuration corresponding to the status selected on the status selection page is displayed. This makes it easy for the designer to easily confirm the correctness and validity of the display / non-display settings for each workflow status.

  Each time a status is selected on one status selection page, the management screen providing unit 32 (second providing unit 36) of the operation management apparatus 14 provides a temporary management page corresponding to each status to the designer PC 18. You can do it. In other words, when a plurality of different statuses are sequentially selected on the authority selection page 90, a plurality of temporary management pages corresponding to the plurality of statuses may be sequentially provided to the designer PC 18. The designer PC 18 may display a plurality of temporary management pages side by side on the display. Preferably, a definition page, a status selection page, and a plurality of temporary management pages are displayed in parallel on the display of the designer PC 18. This makes it easier for designers to compare the display modes of multiple temporary management pages according to multiple statuses, and makes it easier for the temporary management page to be displayed according to the status of the workflow for event management. Can be confirmed.

  It should also be understood by those skilled in the art that the functions to be fulfilled by the constituent elements recited in the claims are realized by the individual constituent elements shown in the embodiments and the modified examples or by their linkage.

  DESCRIPTION OF SYMBOLS 10 Management object apparatus, 14 Operation management apparatus, 16 Operation person PC, 18 Design person PC, 24 Production definition data holding part, 26 Temporary definition data holding part, 32 Management screen provision part, 38 Management information update part, 40 Definition Screen providing unit, 44 provisional definition updating unit, 46 production definition updating unit, 48 simulation setting unit, 100 information system.

Claims (4)

First, a management screen for setting information items according to production definition data that defines information items to be displayed on the management screen is displayed for a management screen for allowing an operator to refer to or edit information related to the operation of the IT service. Management screen display section of
A definition screen display unit for displaying a definition screen for allowing a designer to define information items to be displayed on the management screen;
A storage unit that stores undefined definition data that is input data of a designer in charge of the definition screen and defines information items to be displayed on the management screen in a predetermined storage area;
A second management screen display unit for displaying a temporary management screen in which information items are set according to the undefined definition data when confirmation of an input result for the definition screen is instructed;
A confirmation processing unit that reflects the unconfirmed definition data in the production definition data when confirmation of input data for the definition screen is instructed;
An information processing apparatus comprising: The definition screen display unit maintains the display of input data on the definition screen even when confirmation of the input result on the definition screen is instructed,
The information processing apparatus according to claim 1, wherein the second management screen display unit displays the temporary management screen together with the definition screen being displayed. In the definition screen, for each of the plurality of information items on the management screen, whether to display according to the authority of the person in charge of operation can be set,
The second management screen display unit displays a selection screen for authority of the person in charge of operation when confirmation of the input result for the definition screen is instructed, and displays information items corresponding to the authority selected on the selection screen. The information processing apparatus according to claim 1, wherein a set temporary management screen is displayed. The management screen for setting information items according to the production definition data that defines the information items to be displayed on the management screen with the management screen for letting the operations personnel refer to or edit the information related to IT service operations. Features to provide
A function for displaying a definition screen for allowing a designer to define information items to be displayed on the management screen;
A function of storing indefinite definition data in a predetermined storage area, which is input data of a designer in charge of the definition screen, and defines information items to be displayed on the management screen;
A function for displaying a temporary management screen in which information items are set according to the undefined definition data when confirmation of the input result for the definition screen is instructed;
A function for reflecting the unconfirmed definition data in the production definition data when confirmation of input data for the definition screen is instructed;
A computer program for realizing a computer.

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