JP2013251709A - Telephone call transfer management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a configuration in which a telephone call is incoming to an individual can be easily transferred to a destination of movement of that individual and a processing method to be made preferential in the case of transfer can be preset.SOLUTION: A telephone call transfer management system 1 comprises location data registration means and processing method registration means. Based on a read result of a reading apparatus 30 provided in each management area 60, the location data registration means stores place data in which each individual is made correspondent to a present location of the individual. When information specifying any individual is inputted in an input section and a transfer method in transfer is designated, the processing method registration means registers the processing method, such that the processing method can be specified correspondingly to that individual. When a telephone call is incoming to that individual via a telephone set 19 for personal use and that individual cannot deal with the telephone call at the telephone set 19 for personal use, the telephone call addressed to the individual is processed according to the processing method corresponding to the individual.

Description

  The present invention relates to a telephone transfer management system.

  In offices and the like, generally, a telephone number to be used for each individual is assigned, and a business is performed so that a call received to each individual is received by a dedicated telephone or a common telephone. When a call is made to the person when the person is absent, another person answers the call or transfers the call to a preset telephone number.

Japanese Patent Laid-Open No. 9-307649 Japanese Patent Laid-Open No. 5-133151

  However, in the method in which another person responds, there is a problem that the burden on the responder increases when the individual is frequently absent. In addition, even in the method of forwarding to a preset telephone number (for example, the telephone number of another person in the department to which the individual belongs), somebody must answer at the forwarding destination eventually, and the burden on the responder is reduced. It gets bigger. In particular, in any case, in the case of an urgent business or the like, the responder or the like has to find and contact the individual, which further increases the burden.

  On the other hand, for example, Patent Documents 1 and 2 are provided as techniques for solving such problems. In any of the techniques disclosed in Patent Documents 1 and 2, when a call is made to an individual and the person is absent, the call is automatically transferred to a place that is known as the destination of the person. It has become. In addition, in any technique, by reading an IC card or the like possessed by each individual with a reading device installed in each room, the person's entrance / exit information, that is, location information is generated. Based on automatic transfer.

  However, the techniques such as Patent Documents 1 and 2 may cause inconvenience at the transfer destination after the telephone is automatically transferred. For example, if the target person's (individual to receive the call) has a large destination room and multiple telephones are installed, if the phone addressed to the target person is automatically transferred to the telephone in that room, It can happen that the call is transferred to a telephone far from the current position of the subject. In such a case, it takes time for the target person to receive a call, and the person who made the call is made to wait further. In addition, this method does not always forward to the telephone nearest to the target person, so there will be more cases where another person will respond in the transfer destination room, increasing the burden on such a person. become. In addition, the inconvenience caused by automatic transfer as in Patent Documents 1 and 2 is not limited to the above example. For example, when an important meeting is performed at the destination, the transfer itself to the destination may not be desirable. possible.

  The present invention has been made to solve the above-described problems, and can easily transfer a telephone call addressed to an individual to the destination of the individual and should be prioritized at the time of the transfer. An object of the present invention is to provide a telephone transfer management system in which a method can be set in advance.

The present invention has been made to solve the above-described problems,
A telephone transfer management system that uses a wireless communication medium possessed by an individual to manage the transfer of telephone calls in a facility having a plurality of management areas,
A personal use telephone associated with one or more individuals;
A reader provided corresponding to each management area and capable of reading the wireless communication medium;
Based on the reading result of each reader provided in each management area, it is configured to store location data in which each individual is associated with the current location of each individual, and the reading device in any one of the management areas When the radio communication medium is read, the location data registration means for updating the location data so as to associate the management area with the individual corresponding to the read radio communication medium,
An input unit capable of inputting information, and when the information specifying one of the individuals is input in the input unit and the processing method at the time of transfer is specified, the processing method is specified in association with the individual A processing method registration means for registering to obtain,
When the person associated with the personal use telephone is not available on the personal use telephone and is called to the individual via the personal use telephone, it is stored in the location data registration means Transfer means capable of transferring a telephone addressed to the individual to a telephone in a management area to which the individual is moved based on the location data;
With
The transfer means, when any person is registered in the processing method registration means, when a call is made to the individual via the personal use telephone, the individual cannot be answered by the personal use telephone. In this case, the telephone addressed to the individual is processed by the processing method registration means by a processing method associated with the individual.

According to the invention of claim 1, location data (data in which an individual is associated with the current location of the individual) is generated when the individual causes the reader provided in the management area to read the wireless communication medium. Thus, the location data can be updated and held every time such reading is performed. In other words, when an individual assigned to a telephone (personal use telephone) moves away from the telephone and moves to another management area (for example, moves to a room different from the room where his / her desk is located) By referring to the data, it is possible to grasp where the individual has moved. In this configuration, when an individual associated with a certain telephone (personal use telephone) is unable to respond to the telephone, and the telephone is addressed to the individual via the telephone, By referring to the data, the current position of the individual can be easily grasped, and the telephone addressed to the individual can be transferred to the telephone in the management area where the individual moves.
Further, a processing method registration means is provided, and when the information specifying one of the individuals is input at the input unit and the processing method at the time of transfer is specified, the processing method is specified in association with the individual. You can register to get. In other words, by designating a processing method at the time of transfer in advance, a response according to the processing method is performed, and it is possible to construct a transfer system capable of finely reflecting individual requests.

  In the invention of claim 2, the processing method registration means is a person who does not wish to transfer an individual when information specifying any individual is inputted and an instruction not to transfer is given at the input unit. It is supposed to register as. When any person is registered as a person who does not wish to transfer, the transfer means cannot respond to the telephone (personal use telephone) to which the individual is assigned. Sometimes, the telephone addressed to the individual is not transferred to the telephone in the management area where the individual moves. According to this configuration, non-transfer can be designated in advance in a case where transfer is not desired (for example, when an important meeting or the like is performed at a destination and it is not desirable to transfer a call), Can work with peace of mind.

In the invention of claim 3, the processing method registering means, when information specifying any one of the individuals is input at the input section and when the transfer destination telephone is specified, the processing method registration means They are registered in association with each other. Then, when any individual and a transfer destination telephone are registered in association with each other, the transfer means, when a call is made to that individual, the telephone to which the individual is assigned (personal use telephone) When it is impossible to respond, the telephone addressed to the individual is transferred to the destination telephone associated with the individual by the processing method registration means.
In this configuration, it is assumed that the data is easily transferred to each individual destination based on the registered location data, but if the user (individual) has specified the telephone in detail, the telephone is given priority. Therefore, it is possible to perform detailed transfer correspondence that further matches the user's request.

In the invention of claim 4, when the input unit is constituted by a part of the reading device and the processing method registration means includes a plurality of telephones in any one of the management areas, the input unit corresponding to the management area It is possible to input information for identifying one of the telephones in the management area in association with the individual.
According to this configuration, when a plurality of telephones are provided in the management area of the destination (for example, a room such as a conference room), the telephone is previously set by the input unit of the reader provided corresponding to the management area. It is possible to designate the telephone number and to selectively transfer it to a desired telephone in the management area. This is particularly advantageous when it is desirable to transfer to one of the telephones, such as when the destination management area is wide or when it is difficult to use a telephone other than a specific telephone in the management area.

The transfer means used in the invention of claim 5 is that, when a call is made to an individual corresponding to the personal use telephone via the personal use telephone, from the location data displayed on the display means by the operation unit. On the condition that an operation for designating the individual is performed, the telephone addressed to the individual is transferred to the telephone in the management area to which the individual moves based on the location data.
In this configuration, when an individual cannot be handled by a telephone (personal use telephone) to which an individual is assigned, if the operator performs an operation for specifying the individual from the information displayed on the display means, the destination of the individual is moved. Can be quickly and accurately specified, and the operator can perform the transfer process quickly and easily based on the specified result. In other words, it is possible to construct a transfer system that can greatly reduce the burden on the operator while enabling a fine response by the operator.

In the invention of claim 6, the transfer means receives a call to an individual corresponding to the personal use telephone via the personal use telephone and the transfer means is not registered in the processing method registration means. When a predetermined time elapses without a response from the personal use telephone or when a predetermined operation is performed by the personal use telephone or other external device, the telephone addressed to the individual is transferred based on the location data. It is automatically transferred to the telephone in the management area of the destination. In this way, for a telephone addressed to an individual who is not registered in the processing method registration means, it is possible to promptly move to the destination by determining the unresponsiveness state without using the responder or minimizing the effort of the responder. And smooth transfer.
On the other hand, for individuals registered in the processing method registration means, when a predetermined time has passed without a response from the personal use telephone or when a predetermined operation is performed by the personal use telephone or other external device The method registration means automatically performs processing using a processing method associated with the individual. Therefore, even for a telephone addressed to an individual registered in the processing method registration means, it is possible to quickly determine the unresponsiveness state without using the responder or minimizing the responder's labor as much as possible in a desired processing method. It can be processed smoothly.

FIG. 1 is an explanatory diagram schematically illustrating a telephone transfer management system according to the first embodiment of the present invention. FIG. 2 is a block diagram schematically illustrating an electrical configuration of the telephone transfer management system of FIG. FIG. 3 is an explanatory diagram schematically illustrating an IC card reader used in the telephone transfer management system of FIG. 4A is a block diagram illustrating an electrical configuration of an IC card reader used in the telephone transfer management system of FIG. 1, and FIG. 4B is an IC used in the telephone transfer management system of FIG. It is a block diagram which illustrates the electrical constitution of a card. FIG. 5 is an explanatory diagram schematically illustrating an in-room inquiry screen used in the telephone transfer management system of FIG. FIG. 6 is an explanatory diagram schematically illustrating a personal information inquiry screen used in the telephone transfer management system of FIG. FIG. 7 is a flowchart illustrating the flow of processing method registration processing performed in the telephone transfer management system of FIG. FIG. 8 is a flowchart illustrating the flow of the telephone answering process performed in the telephone transfer management system of FIG. FIG. 9 is an explanatory diagram for conceptually explaining an example of location data that can specify the location of each individual.

[First embodiment]
Hereinafter, a first embodiment embodying the present invention will be described with reference to the drawings.
(Overview of overall configuration)
First, an overview of the overall configuration will be described. The telephone transfer management system 1 is set in advance when a call is made to the individual via a telephone (personal use telephone) assigned to the individual and the individual cannot respond to the telephone. It is configured as a system capable of processing a telephone addressed to the individual based on the processing method used.

  As shown in FIG. 1, the telephone transfer management system 1 includes an entrance / exit system server 3 and a modem 5, which are provided at a predetermined position (such as in a management room) in the facility. Each management area 60 is provided with a telephone 10, a controller 20, an IC card reader 30, a security door 40, and an electric lock 50. Further, a client server 7 is provided in a configuration connected to each controller 20.

  Each management area 60 is used for applications such as offices, work places, and conference rooms, and is configured as a space partitioned as a room, a floor, or the like. As shown in FIG. 1, a plurality of management areas 60 are provided in the facility. In the present embodiment, as the management area 60, for example, a department to which a certain person A belongs is placed, and it is assumed that the own seat room 69 where the own seat is provided and the individual A is moved from the own seat room 69 and used. A first room 61, a second room 62, and a third room 63 are provided in the facility. In the facility of FIG. 1, there is another own seat room where a person's seat different from the person A is provided, and the transfer of the telephone to the other person is also the transfer of the telephone of the person A (described later). The same is done.

  Each telephone 10 is constituted by a publicly known telephone and performs a call through a line. In the present embodiment, as shown in FIG. 1, a telephone 19 (personal use telephone) associated with one or a plurality of individuals is provided in the self-seat room 69. In addition, although the telephone 19 is illustrated as a personal use telephone provided in the self-seat room 69 (self-seat room for the individual A), the self-seat room 69 may be provided with only one personal use telephone. A personal use telephone to which another person B is assigned may be separately provided. In this case, the transfer of the call to the person B is performed in the same manner as the transfer of the call of the person A (described later). In addition, two telephones 11 a and 11 b are provided in the first room 61, the telephone 12 is provided in the second room 62, and the telephone 13 is provided in the third room 63. These telephones 10 are connected to a controller 20 described later by a line.

  Each security door 40 is configured by a known door that opens and closes the entrance / exit of each management area 60 configured as a room or the like, and is configured, for example, as a sliding type or a rotating type. In the present embodiment, as shown in FIG. 1, a security door 49 is provided in the own seat room 69 so as to open and close the entrance / exit of the own seat room 69. The first room 61 is provided with a security door 41 configured to open and close the entrance of the first room 61, and the second room 62 is configured to open and close the entrance of the first room 61. A security door 42 is provided, and a security door 43 is provided in the third room 63 so as to open and close the entrance of the third room 63.

  Each electric lock 50 functions to lock or unlock each security door 40 provided at the entrance / exit of each management area 60. The electric lock 50 only needs to be switchable between an unlocked state and a locked state by control, and various known electric locks can be used. In the present embodiment, for example, an electromagnetic electric lock that locks and unlocks the security door 40 by operating an electromagnet inside the electric lock when energized is used. Specifically, as shown in FIG. 1, an electric lock 59 is provided in a configuration in which the security door 49 can be locked and unlocked in the self-seat room 69, and the security door 41 is locked and unlocked in the first room 61. An electric lock 51 is provided in a configuration that can be unlocked, an electric lock 52 is provided in the second chamber 62 in a configuration that allows the security door 42 to be locked and unlocked, and a third chamber 63 is provided in the third chamber 63. An electric lock 53 is provided so that the security door 43 can be locked and unlocked. Each electric lock 50 is electrically connected to each controller 20 and is controlled by an electric signal from the controller 20. In other words, when the unlocking instruction is received from the controller 20, the unlocked state is switched, and when the locking instruction is received from the controller 20, the locked state is switched.

  The modem 5 is configured by a known modem, and is configured to convert analog data such as voice data transmitted through an external transmission path (such as a telephone line) into digital data. In addition, it functions to convert digital data from the devices constituting the system 1 into analog data and transmit it to an external transmission path. In the present embodiment, the modem 5 is communicably connected to a transmission line (such as a telephone line) extending to the outside of the facility and an entrance / exit system server 3 described later.

  Each controller 20 is provided corresponding to each management area 60, and is electrically connected to each corresponding electric lock 50 and electrically connected to each corresponding IC card reader 30. . Each controller 20 is connected to the entrance / exit system server 3 and the client server 7 so as to communicate with each other. In the present embodiment, as shown in FIG. 1, the controller 29 is provided corresponding to the own room 69, the controller 21 is provided corresponding to the first room 61, and the controller 22 is provided in the second room 62. The controller 23 is provided corresponding to the third room 63. These controllers 20 (controllers 21, 22, 23, and 29) are all configured as information processing apparatuses. As shown in FIG. 2, the controller 21 includes a CPU 21a, a communication unit 21b, a memory 21c, and a display unit 21d. The controllers 22, 23, and 29 are similarly configured. In FIG. 2, a detailed block diagram of the controllers 22, 23, and 29 is omitted. The CPU 21a collates the permitted passer data related to whether or not to pass through the entrance / exit of the management area 60 stored in the memory 21c with the unique information (information for identifying the individual) acquired by the IC card reader 30, and the IC card 70 It is configured to determine whether or not it is a passage permission target and to lock and unlock the electric lock 50. Further, the CPU 21a associates the individual corresponding to the IC card 70 read based on the determination result as to whether or not the IC card 70 is permitted to pass with the management area (the current location of the individual). Data) is generated. In the present embodiment, when the CPU 21a determines that the person is allowed to pass, it is assumed that the individual has entered the management area 60, and the data (the relevant data) is associated with the management area 60 as the individual's current location. Data indicating the current location of the individual) is generated. The communication unit 21b is configured as a communication interface for communicating with an external device, and transmits data generated by the CPU 21a (data indicating an individual's current location) to the entrance / exit system server 3 or the client server 7. It is configured. In addition, the communication unit 21 b is configured to be able to receive the permitted person data from the entrance / exit system server 3. The memory 21c is configured by a semiconductor memory such as a ROM, a RAM, and a nonvolatile memory, and is configured to store permitted passer data received from the entry / exit system server 3. The display unit 21d is configured by a liquid crystal display or the like, and is configured to be able to display a determination result or the like of whether or not the unique information stored in the IC card 70 is a passage permission target.

  Each IC card reader 30 is constituted by, for example, a known IC card reader, and a user brings a recording medium (not shown) such as an IC card 70 into contact with or close to the IC card reader 30 to thereby change the IC card reader 30. The user's unique information recorded on the card 70 is read, and the read unique information is input to the controller 20. Each IC card reader 30 is provided corresponding to each management area 60, for example, and is arranged outside the vicinity of the entrance / exit of each management area 60 so that it can be operated from the outside. Yes. In the present embodiment, as shown in FIG. 1, an IC card reader 39 is provided near the entrance / exit of the self-seat room 69 outside the self-seat room 69, and the first room 61 outside the first room 61. An IC card reader 31 is provided near the entrance / exit of the second room 62, and an IC card reader 32 is provided near the entrance / exit of the second room 62 outside the second room 62. An IC card reader 33 is provided near the entrance / exit of the third room 63.

 Each IC card reader 3 specifically has an appearance as shown in FIG. 3, and includes an antenna 30c, a display unit 30a, operation buttons 30b, and the like. The hardware configuration is as shown in FIG. 4A, and includes a control circuit 35, a wireless communication unit 34, and the like. As shown in FIG. 4A, the wireless communication unit 34 includes a transmission circuit 34a, a reception circuit 34b, and the like. The transmission circuit 34a includes, for example, a carrier oscillator, an encoding unit, a modulation unit, an amplifier, and the like. Has been. The carrier oscillator outputs a carrier having a predetermined frequency. The encoding unit is connected to the control circuit 35, encodes transmission data output from the control circuit 35, and outputs the transmission data to the modulation unit. The modulation unit receives the carrier (carrier wave) from the carrier oscillator and the transmission data from the encoding unit, and encodes the carrier (carrier wave) output from the carrier oscillator when transmitting a command to the communication target. A modulated signal that is ASK (Amplitude Shift Keying) modulated by the encoded transmission code (modulated signal) output from the unit is generated and output to the amplifier. The amplifier amplifies an input signal (a modulated signal modulated by the modulation unit) with a set amplification factor, and the amplified signal is output to the antenna 30c as a transmission signal.

   The antenna 30c is connected to an input terminal of a receiving circuit 34b, and a radio wave signal (received signal) received by the antenna 30c is input to the receiving circuit 34b. The reception circuit 34b includes, for example, an amplifier, a demodulation unit, a binarization processing unit, a decoding unit, and the like. The reception signal received by the antenna 30c is amplified by the amplifier, and the amplified signal is amplified by the demodulation unit. Demodulating. Further, the demodulated signal waveform is binarized by the binarization processing unit, decoded by the decoding unit, and the decoded signal is output to the control circuit 35 as received data. The antenna 30c is arranged near the front surface of the IC card reader 30 as shown in FIG. 3, for example, and is configured to transmit and receive radio waves to and from the IC card 70 placed near the IC card reader 30. Yes.

  The operation button 30b is arranged near the front surface of the IC card reader 30 as shown in FIG. 3, for example. When the user operates the operation button 30b, information corresponding to the operation content is input to the control circuit 35. It has come to be. In FIG. 3, the operation button 30b is illustrated in a simplified manner, but the operation button 30b may be configured by a plurality of buttons, a cross key, or the like, or may be configured by a touch panel or the like.

  In this embodiment, the IC card reader 30 corresponds to an example of a “reading device”, and is configured to be able to wirelessly communicate with an IC card 70 that records information for identifying an individual, that is, a unique ID (unique information). It functions to read the unique ID recorded on the card. In the present embodiment, the operation button 30b and the antenna 30c correspond to an example of an “input unit”, and are configured to be able to input information for identifying an individual (unique ID) and a processing method at the time of transfer. Further, in the above description, the configuration in which the wireless communication unit 34 and the controller 20 of the IC card reader 30 are provided at different positions is illustrated, but the IC card reader is provided so that the wireless communication unit 34 is provided in the controller 20. 30 and the controller 20 may be integrated.

  The IC card 70 corresponds to an example of a “wireless communication medium”, and is configured as a known non-contact IC card capable of performing wireless communication with the wireless communication unit 34 via the antenna 30c. For example, FIG. It is configured as follows. The IC card 70 incorporates an IC chip that functions as an RFID tag, for example. Specifically, as shown in FIG. 4B, an antenna 71, a power supply circuit 72, a demodulation circuit 73, a control circuit 74, A memory 75, a modulation circuit 76, a load modulation circuit 77, a capacitor 78, and the like are provided. The unique ID (unique information) assigned to the user who uses the IC card 70 is recorded in the memory 75. When the IC card 70 receives a carrier wave transmitted from the wireless communication unit 34 and the antenna 30c via the antenna 71, the power supply circuit 72 rectifies the carrier wave to generate a power supply for operation, and is configured by a microcomputer. It is configured to supply the circuit 74 and other components.

  In the IC card 70, transmission data from the antenna 30 c superimposed on the carrier wave is demodulated by the demodulation circuit 73 and output to the control circuit 74. When the operation circuit is supplied with power and activated, the control circuit 74 receives transmission data from the reader side (transmission data from the antenna 30c) and reads data stored in the memory 75. The modulation circuit 76 modulates a subcarrier obtained by dividing the received carrier by response data output from the control circuit 74. Furthermore, a series circuit of a resistor and a switch constituting the load modulation circuit 77 is connected in parallel to the antenna 71, and the switch of the load modulation circuit 77 is turned on / off by the modulated signal of the subcarrier output from the modulation circuit 76. By doing so, the carrier wave is load-modulated and a response is returned. 4A and 4B exemplify the IC card reader 30 and the IC card 70, other known configurations may be used as long as they can perform communication using electromagnetic waves as a medium.

  The entrance / exit system server 3 (hereinafter also simply referred to as system server 3) is configured to mainly control the entire system. As described above, the modem 5, each controller 20, and the client server 7 It is connected so that it can communicate. Further, the system server 3 is configured to take in an outside line telephone. The system server 3 is configured as a computer and includes a CPU 3a, a communication unit 3b, a memory 3c, a display unit 3d, an operation unit 3e, and the like as shown in FIG. The CPU 3a is configured to perform various types of information processing, and functions mainly to control the entire system server 3. The communication unit 3b is configured as a communication interface for communicating with an external device, and transmits information such as permitted-permitter data stored in the memory 3c to the controller 20 in response to a command from the CPU 3a. The location specifying data or the processing method specifying data is received. The memory 3c is composed of a semiconductor memory such as a ROM, a RAM, and a nonvolatile memory, a hard disk, and the like, and is configured to store pre-registered authorized person data, sequentially updated location data, and the like. The display unit 3d is configured by a liquid crystal monitor or the like, and is configured to be able to display the operation state of the system server 3 and the like. The operation unit 3e is configured by a keyboard, a mouse, and the like. For example, a user (system administrator or the like) can input information to the controller 20 by operating the operation unit 3e.

  As shown in FIG. 2, the client server 7 includes a CPU 7a, a communication unit 7b, a memory 7c, a display unit 7d, an operation unit 7e, and the like, and is configured to perform various information processing. . The CPU 7a is configured to mainly control the entire client server 7. The communication unit 7b is configured as a communication interface for communicating with an external device, and functions to transmit and receive information in response to a command from the CPU 3a. The display unit 7d is configured as a known display device, and is configured to display, for example, an in-room inquiry screen or a personal information inquiry screen described later.

(Registration process when entering the room)
Next, registration processing at the time of entering a room will be described.
In the telephone transfer management system 1 configured as described above, information registration processing when each individual enters each management area 60 will be described with reference to the flowchart shown in FIG. Here, the case where the IC card 70 possessed by a certain individual A is read by the IC card reader 30 and enters the management area 60 (for example, the first room 61) will be described as a specific example.

  First, when an individual A (for example, Aichi Taro whose ID number stored in the IC card 70 he owns is 5687656) moves from his own room 69 and enters the first room 61, the IC card By starting the operation of the reader 30 (step S1), the process of registering the location data and the telephone transfer processing method is started. The process of S1 is started, for example, when the operation button 30b is operated from the outside when the IC card reader 30 is in the initial state (predetermined standby state). In the processing of S1, for example, a predetermined message is displayed (display indicating that registration processing is started).

  Next, registration as to whether or not to perform telephone transfer is performed (S2). In the process of S2, for example, when the user inputs information indicating that telephone transfer is not permitted, the information “telephone transfer disabled” is registered, and when the user inputs information specifying the transfer destination, the transfer destination information is displayed. be registered. Specifically, each time a predetermined pressing operation is performed on the operation button 30b, a transfer destination candidate number and a display indicating that transfer is not possible are sequentially displayed. For example, the transfer destination candidate number ( When “123-001” and “123-002” exist as telephone numbers), the display is repeated in the order of “123-001”, “123-002”, and “transfer impossible”. Then, when the IC card 70 is turned over when “transfer impossible” is displayed and the IC card 70 is read by the IC card reader 30, it is determined that the rejection of the telephone transfer is designated as Yes in S 2. Then, the personal information (unique ID) recorded in the IC card 70 is acquired (S3), and the acquired personal information (unique ID) and the “transfer rejection” information are registered in association with each other (S4). For example, when the unique ID (587656) of the individual A (Aichi Taro) is read while “transfer is impossible” is displayed, the unique ID (5687656), the “transfer reject” information, and the management area information ( For example, the location specifying data of the person A is generated so as to be associated with the room number.

  On the other hand, when any one of “123-001” and “123-002”, which are transfer destination candidate numbers, is displayed, the IC card 70 is deceived and the IC card 70 is read by the IC card reader 30. When it is read, it is determined that the displayed transfer destination is designated, and the process proceeds to No in S3, and the displayed transfer destination telephone number is selected (S5) and recorded on the IC card 70. Personal information (unique ID) is acquired (S6), and the personal information (unique ID) acquired in S6 and the telephone number selected in S5 are registered in association with each other (S7). For example, when “123-001” is displayed, when the unique ID (587656) of the individual A (Aichi Taro) is read, the unique ID (587656), the information of “123-001”, the management area The location specifying data of the person A is generated so as to be associated with information (for example, a room number). After the process of S4 or the process of S7 is completed, the location specifying data generated in S4 or S7 is transmitted to the system server 3 and registered in the system server 3 (S8). The system server 3 is configured to store and update information as shown in FIG. 9 (location data that can specify the location of each individual). The system server 3 performs the process of S8 performed by any one of the IC card readers 30. When the location identification data is transmitted and the system server 3 receives such location identification data, the management data (location data) shown in FIG. 9 updates the personal location information to the received location identification data. .

  In the present embodiment, the CPU 3a and the memory 3c correspond to an example of “location data registration means”, and based on the reading result of each IC card reader 30 provided in each management area 60, each individual and each person's current It is configured to store location data in association with a location (location), and when the IC card reader 30 in any management area 60 reads the IC card 70, the individual corresponding to the read IC card 70 It functions to update the location data so as to associate the management area 60 with the management area 60.

  The IC card reader 30, the CPU 3a, the communication unit 3b, and the memory 3c correspond to an example of a “processing method registration unit”, and include an input unit (operation button 30b, antenna 30c, etc.) capable of inputting information. When the information for identifying one of the individuals is input and the processing method at the time of transfer is designated, registration processing is performed so that the processing method can be identified in association with the individual. Specifically, when information specifying one of the individuals is input at the input unit and an instruction not to transfer is given, the individual is registered as a person who does not wish to transfer, and the input unit When information specifying any one of the individuals is input and a transfer destination telephone is specified, the function is such that the individual and the transfer destination telephone are registered in association with each other. In particular, as in the first room 61, when there are a plurality of telephones 10 in any one of the management areas 60, information for specifying an individual can be input by an input unit corresponding to the management area 60. In addition, any telephone 10 in the management area 60 can be specified in association with the individual.

(Call forwarding process)
Next, the telephone answering process performed in the telephone transfer management system 1 will be described.
The processing in FIG. 8 is executed by, for example, the system server 3 or the client server 7 provided in the self-seat room 69, and a call is made to the person A associated with the telephone 19 (personal use telephone). In this case, first, an incoming call (that is, reception of a telephone signal from an external telephone line) is performed, and the telephone signal is transmitted to the telephone set 19. The telephone 19 receives this telephone signal and performs notification (for example, notification by sounding a bell or music).

  If there is a person A who is the subject of the phone call in the room 69, the process proceeds to Yes in S12. In this case, the person A answers the telephone and speaks, and a known telephone call process (sending / receiving voice performed between the telephone 19 and an external telephone) is performed (S13).

  On the other hand, if the person A who is the subject of the call is not available, the process proceeds to No in S12. In the present embodiment, when a predetermined time has elapsed since the telephone 19 received an incoming call (for example, when the telephone 19 has made a predetermined number of calls), or a predetermined instruction was given by a person (such as an operator) different from the individual A One of the cases is referred to as “a case where the telephone call target cannot be handled by the telephone 19”. For example, if no person is available on the telephone set 19 even after a predetermined time has elapsed since the incoming call is received at the telephone set 19, the process advances to No in S12 because the individual A is not available. In addition, even if a predetermined time has elapsed since the telephone 19 received an incoming call, if a predetermined operation is performed on the telephone 19 or the client server 7 by any one of the responders, the individual A is not available. As for S12 it advances to No.

  When determining whether the person A is unacceptable, for example, the operator may make a determination based on an in-room introduction screen as shown in FIG. This occupancy inquiry screen is created based on the location data, and as shown in FIG. 5, the total number of occupants, the ID number, in each management area 60 (excluding the self-seat room 69), The name, staying time, telephone number assigned to the telephone, etc. are displayed.

  In this embodiment, when it progresses to No in S12, information like FIG. 6 is displayed on the display part provided in the client server 7 or the system server 1. FIG. This information is displayed in association with each individual and whereabouts based on the above-mentioned location data (FIG. 9). In S14, an operator or the like designates the individual to be called from such display data. Will be.

  After the individual to be called is designated in S14, it is determined whether or not the individual's room entry information exists. For example, if there is no data associating the individual with the current location in the facility (for example, when the individual is not at work), the process proceeds to Yes in S15 to indicate that the individual is absent. Display is performed (S16), and further, the fact that the user is absent is notified (S17). The transmission in S17 may be an automatic voice transmission or an operator response.

  On the other hand, if it is determined in S15 that there is information on the person to be called (information that associates the person with the current location) but transfer rejection is registered for the individual, No in S15 And proceed to Yes at S18. In this case, a message to that effect (transfer rejection setting is made) is displayed (S19), and further the fact that the telephone cannot be answered is notified (S20). The transmission in S20 may be automatic voice transmission or an operator response.

  If it is determined in S18 that transfer rejection is not registered, the process proceeds to No in S18, and the telephone addressed to the individual is associated with the individual in the location data (see FIGS. 6 and 9). To the destination.

  In the present embodiment, the CPU 7a corresponds to an example of “transfer means”, and when the person A associated with the telephone 19 (personal use telephone) is not available on the telephone 19, When a call is made to an individual, the telephone functions to transfer the telephone addressed to the individual to the telephone in the management area where the individual moves based on the location data stored in the location data registration means. More specifically, when a person A is registered as a person who does not wish to transfer in the processing method registration means, when a call is made to that person via the telephone 19, the person cannot respond to the telephone 19 In such a case, processing is performed so that the telephone addressed to the individual is not transferred to the telephone in the management area of the individual's destination, or the person A and the destination telephone are associated with each other and registered in the processing method registration means. If a call is made to the individual via the telephone 19, and the individual is not available on the telephone 19, the telephone addressed to the individual is associated with the individual by the processing method registration means. Processing is performed so as to transfer to the transfer destination telephone.

  In the present embodiment, for example, the display unit 7d corresponds to an example of a “display unit”. Further, the CPU 7a corresponds to an example of “control means”, and the location data in which each individual is associated with the current location of each individual is read from the processing method registration means (specifically, the memory 3c of the system server 1) and displayed. It functions to be displayed on the part 7d. The operation unit 7e is configured to be able to designate any individual from the location data (information as shown in FIG. 6) displayed on the display unit 7d, and the CPU 7a corresponding to the transfer means When a call is made to the person A via the telephone set 19 on the condition that the operation unit 7e performs an operation for designating the individual from the location data (FIG. 6) displayed on the display unit 7d. , Based on the location data, functions to transfer the telephone addressed to the person A to the telephone in the management area to which the person A is moving.

In the configuration of the present embodiment, when a certain individual causes the IC card reader 30 provided in the management area 60 to read the IC card 70, location specifying data (data in which the individual and the current location of the individual are associated) is generated. Thus, each time such reading is performed, the location data can be updated and held in a manner that reflects the contents of the generated location specific data. That is, when an individual assigned to a certain telephone 10 (personal use telephone) moves away from the telephone 10 to another management area 60 (for example, moves to a room different from the room where his / her desk is located). In addition, by referring to the location data as shown in FIG. 9, it is possible to grasp where the individual has moved. In this configuration, when an individual associated with a certain telephone 10 (personal use telephone) is unable to respond to the telephone 10, it is retained when a call is made to the individual via the telephone 10. By referring to the location data, the current position of the individual can be easily grasped, and the telephone addressed to the individual can be transferred to the telephone 10 in the management area 60 to which the individual is moved.
Further, a processing method registration means is provided, and when the information specifying one of the individuals is input at the input unit and the processing method at the time of transfer is specified, the processing method is specified in association with the individual. You can register to get. In other words, by designating a processing method at the time of transfer in advance, a response according to the processing method is performed, and it is possible to construct a transfer system capable of finely reflecting individual requests.

  Also, as in the case of proceeding to Yes in S2 of FIG. 7, when information specifying any individual is input and an instruction not to transfer is given at the input unit, the individual is transferred. Register as someone you don't want. When any person is registered as a person who does not wish to transfer, the transfer means cannot respond to the telephone (personal use telephone) to which the individual is assigned. Sometimes, the telephone addressed to the individual is not transferred to the telephone in the management area where the individual moves. According to this configuration, non-transfer can be designated in advance in a case where transfer is not desired (for example, when an important meeting or the like is performed at a destination and it is not desirable to transfer a call), Can work with peace of mind.

In addition, when information specifying any individual is input at the input unit and a transfer destination telephone is designated as in the case of No in S2 of FIG. 7, the individual and the transfer destination are specified. The telephone is registered in association with the telephone. Then, when any individual and a transfer destination telephone are registered in association with each other, the transfer means, when a call is made to that individual, the telephone to which the individual is assigned (personal use telephone) When it is impossible to respond, the telephone addressed to the individual is transferred to the destination telephone associated with the individual by the processing method registration means.
In this configuration, it is assumed that the data is easily transferred to each individual destination based on the registered location data, but if the user (individual) has specified the telephone in detail, the telephone is given priority. Therefore, it is possible to perform detailed transfer correspondence that further matches the user's request.

Further, in the present embodiment, the input unit is configured by a part of the IC card reader 30, and the processing method registration unit is such that the plurality of telephones 10 exist in any one of the management areas 60 like the first room 61. In addition, information for specifying an individual can be input by an input unit corresponding to the management area 60, and any telephone 10 in the management area 60 can be designated in association with the individual.
According to this configuration, when a plurality of telephones 10 are provided in the management area 60 of the destination (for example, a room such as a conference room), the input of the IC card reader 30 provided corresponding to the management area 60 is performed. A telephone can be designated in advance by the section, and can be selectively transferred to a desired telephone in the management area 60 at the time of transfer. This is particularly advantageous when it is desirable to transfer to one of the telephones, such as when the destination management area 60 is wide or when it is difficult to use a telephone other than a specific telephone in the management area 60.

In addition, when a call is made to a person corresponding to the telephone set 19 (personal use telephone) via the telephone set 19 (personal use telephone), the transfer means transmits the location data displayed on the display means by the operation unit. Based on the location data, the telephone addressed to the individual is transferred to the telephone in the management area where the individual is moved, on condition that an operation for designating the individual is performed.
In this configuration, when an individual cannot be handled by a telephone (personal use telephone) to which an individual is assigned, if the operator performs an operation for specifying the individual from the information displayed on the display means, the destination of the individual is moved. Can be quickly and accurately specified, and the operator can perform the transfer process quickly and easily based on the specified result. In other words, it is possible to construct a transfer system that can greatly reduce the burden on the operator while enabling a fine response by the operator.

[Modification of the first embodiment]
In the first embodiment, when an individual to be called is absent, another responder designates and responds to an individual on the screen as shown in FIG. 6. However, an automatic operation is performed without using such an interface. Processing may be performed. In this example, only a specific person A is associated with the telephone 19 (personal use telephone), and when the person A is not available, the telephone call to the telephone 19 is automatically processed. ing.

  Specifically, the processing of S14, S16, and S19 is omitted in the processing of FIG. 8, and the processing is performed in the same flow as in the first embodiment except for these points. In the process of this modified example, when it is determined No in S12, personal information to be called is automatically specified based on the location data (FIG. 9), and there is no personal information itself. In S15, the process proceeds to Yes, and an automatic response is made in S17. If transfer is rejected in the personal information, the process proceeds to Yes in S18 and an automatic response is made in S20. If no transfer rejection has been made in step S18, the process proceeds to No in step S18 to automatically transfer to the registered transfer destination.

Even in this case, the CPU 7a corresponds to an example of “transfer means”. Specifically, when a call is made to an individual corresponding to the personal use telephone via the personal use telephone and the individual is not registered in the processing method registration means, the personal use telephone is used. When a predetermined time elapses without a response or when a predetermined operation is performed by the personal use telephone or other external device, the telephone addressed to the individual is transferred based on the location data in the management area of the personal destination Functions to automatically transfer to the phone. In addition, when a call is made to a person corresponding to the personal use telephone via the personal use telephone and the individual is registered in the processing method registration means, the personal use telephone does not respond. When a predetermined time has passed without being performed, or when a predetermined operation is performed by the personal use telephone or other external device, the processing method registration means automatically performs processing by a processing method associated with the individual. Function.
In this way, for a telephone addressed to an individual who is not registered in the processing method registration means, it is possible to promptly move to the destination by determining the unresponsiveness state without using the responder or minimizing the effort of the responder. And smooth transfer. In addition, for telephones addressed to individuals registered in the processing method registration means, it is possible to determine the unresponsiveness state quickly without using a responder or while minimizing the labor of the responder as quickly as possible with a desired processing method. It can be processed smoothly.

[Other Embodiments]
The present invention is not limited to the embodiments described with reference to the above description and drawings. For example, the following embodiments are also included in the technical scope of the present invention.

  In the above-described embodiment, the transfer processing method and the configuration for registering the telephone number of the transfer destination telephone 10 when operating the IC card reader 30 have been described. However, these pieces of information are registered by operating the client server 7 in advance. Such a configuration may be adopted. By operating the operation unit 7e of the client server 7, the presence or absence of transfer rejection or the telephone number of the transfer destination telephone is registered in association with a specific individual (for example, Aichi Taro). For example, the same function as the IC card reader 30 is added to the client server 7, and specific information is input by causing the client server 7 to read the data of the IC card 70, so that the client server 7 is connected to the IC card reader 30. (See FIG. 7), the presence or absence of transfer rejection or the telephone number of the transfer destination telephone is registered in association with Taro Aichi. In this case, the CPU 7a and the memory 7c correspond to an example of “location data registration means”, and function to generate and store location data and update location data. The CPU 7a and the memory 7c correspond to an example of a “processing method registration unit”, and function to store a telephone transfer processing method in association with the input individual.

  In the above-described embodiment, as the telephone transfer processing method, a configuration is shown in which only one telephone number of the telephone 10 installed near the location expected to be near the location of Aichi Taro is specified. The configuration may be such that a plurality of telephones 10 in the same management area 60 are selected with priorities. For example, when moving within the management area 60 is assumed, the telephone 11a (phone number “123-002”) installed at the center of the first room 61 and the telephone 11b installed at the entrance. If (phone number “123-001”) can be designated, it becomes possible to respond with the telephone 10 which is easier to respond (see FIG. 1). In this case, during the registration process at the time of entering the room (see FIG. 7), by operating the operation button 30b of the IC card reader 30 in step S5, a plurality of telephone numbers to be designated at the time of transfer are designated with priority ( For example, the telephone number of the first desired telephone 11a, the telephone number of the second desired telephone 11b, etc. can be made after the third desired). Then, during the telephone transfer process (see FIG. 8), in the process of step S21, if Aichi Taro cannot respond even if the call is transferred to the first desired telephone 10 (telephone 11a) (for example, the telephone 11a makes a predetermined call) 2) a second desired telephone 10 (telephone 11b), when a predetermined time has elapsed since the telephone 11a has received an incoming call, or when the telephone 11a is set to be instructed to transfer by an operator or the like) ) Will be able to respond with the telephone 10 closer to the location.

  In the above embodiment, as a transfer processing method of the telephone, when a call is made to a specific individual (Taro Aichi), a configuration is shown in which the call is transferred to the specific individual (Taro Aichi). The configuration may be such that Aichi Taro wishes to transfer not only to the specific individual who is the destination of the telephone but also to other specific individuals (for example, Taro Osaka) located in the management area 60. For example, when Aichi Taro wants Osaka Taro to answer the phone calls he / she calls (such as when Aichi Taro is unable to answer the phone, or Osaka Taro is more likely to respond) For example, it is possible to designate a transfer destination suitable for answering calls. In this case, during the registration process at the time of entering the room (see FIG. 7), by operating the operation button 30b of the IC card reader 30 in the process of step S5, the telephone number to be designated at the time of transfer (the telephone 12 in the second room). Phone number “123-004”) can be selected based on the location data of Osaka Taro. For example, when operating the IC card reader 30 when Aichi Taro enters one of the management areas 60, the CPU 3a of the entry / exit system server 3 has information on the telephone number corresponding to the location data of Osaka Taro (for example, the second The telephone number “123-004”) of the telephone 12 installed in the room 62 is transmitted and displayed on the display unit 30a via the controller 20. Further, as shown in FIG. 7, the telephone number can be selected in the process of step S5. Then, during the telephone transfer process (see FIG. 8), in step S21, the telephone is transferred to Osaka Taro.

  In addition, in the registration process at the time of entering the management area 60, after the selection to reject the transfer of the telephone (step S2), or the selection not to reject the transfer of the telephone (step S2) and the selection of the telephone number of the transfer destination telephone ( After step S5), the IC card 70 is put on the IC card reader 30 to read the unique information (step S6), thereby showing the configuration for associating each selection with a specific individual. The configuration may be such that after the card reader 30 reads the specific information, the telephone transfer rejection selection and the telephone number of the transfer destination telephone are selected.

DESCRIPTION OF SYMBOLS 1 ... Telephone transfer management system 3 ... Entrance / exit system server 3a ... CPU (location data registration means, processing method registration means, transfer means)
3b: Communication unit (processing method registration means)
3c ... Memory (location data registration means, processing method registration means)
7a ... CPU (control means, transfer means)
7d: Display section (display means)
7e ... operation unit 10 ... telephone 19 ... telephone (personal use telephone)
30 ... IC card reader (reading device, processing method registration means)
30b ... operation buttons (input unit)
30c ... Antenna (input unit)
60 ... Management area 70 ... IC card (wireless communication medium)

Claims (6)

A telephone transfer management system that uses a wireless communication medium possessed by an individual to manage the transfer of telephone calls in a facility having a plurality of management areas,
A personal use telephone associated with one or more individuals;
A reader provided corresponding to each management area and capable of reading the wireless communication medium;
Based on the reading result of each reader provided in each management area, it is configured to store location data in which each individual is associated with the current location of each individual, and the reading device in any one of the management areas When the radio communication medium is read, the location data registration means for updating the location data so as to associate the management area with the individual corresponding to the read radio communication medium,
An input unit capable of inputting information, and when the information specifying one of the individuals is input in the input unit and the processing method at the time of transfer is specified, the processing method is specified in association with the individual A processing method registration means for registering to obtain,
When the person associated with the personal use telephone is not available on the personal use telephone and is called to the individual via the personal use telephone, it is stored in the location data registration means Transfer means capable of transferring a telephone addressed to the individual to a telephone in a management area to which the individual is moved based on the location data;
With
The transfer means, when any person is registered in the processing method registration means, when a call is made to the individual via the personal use telephone, the individual cannot be answered by the personal use telephone. The telephone transfer management system, wherein the telephone addressed to the individual is processed by the processing method registration means by a processing method associated with the individual. The processing method registration means registers the individual as a person who does not wish to transfer, when information specifying any one of the individuals is input and an instruction not to transfer is given at the input unit,
In the case where any individual is registered as a person who does not wish to transfer in the processing method registration unit, when the individual makes a call to the individual via the personal use telephone, the transfer unit 2. The telephone transfer management system according to claim 1, wherein a telephone addressed to the individual is not transferred to a telephone in a management area to which the individual moves when the personal telephone cannot be used. The processing method registering means registers the individual and the transfer destination telephone in association with each other when information specifying one of the individuals is input at the input unit and a transfer destination telephone is specified. ,
In the case where any individual and a transfer destination telephone are associated with each other and registered in the processing method registration means, the transfer means makes a call to the individual via the personal use telephone, 2. The telephone according to claim 1, wherein when the individual cannot respond to the personal use telephone, the telephone addressed to the individual is transferred to the transfer destination telephone associated with the individual by the processing method registration means. The telephone transfer management system according to claim 2. The input unit is configured by a part of the reading device,
The processing method registration means is configured to be able to input information for identifying the individual by the input unit corresponding to the management area when there are a plurality of telephones in any management area, and to correspond to the individual. The telephone transfer management system according to claim 3, wherein any one of the telephones in the management area can be designated. Display means capable of displaying information;
Control means for reading out the location data in which each individual is associated with the current location of each individual from the processing method registration means, and causing the display means to display the data;
An operation unit capable of designating any individual from the location data displayed on the display means;
With
When the call is made to the individual corresponding to the personal use telephone via the personal use telephone, the transfer means selects the individual from the location data displayed on the display means by the operation unit. The telephone according to any one of claims 1 to 4, wherein a telephone addressed to the individual is forwarded to a telephone in a management area to which the individual is moved based on the location data on condition that an operation to designate is performed. The telephone transfer management system according to claim 1. The transfer means includes
When a call is made to an individual corresponding to the personal use telephone via the personal use telephone and the individual is not registered in the processing method registration means, no response is made on the personal use telephone. When a predetermined time has passed without being performed or when a predetermined operation is performed by the personal use telephone or other external device, the telephone addressed to the individual is changed to the telephone in the management area where the individual is moved based on the location data. Transfer automatically,
When a call is made to an individual corresponding to the personal use telephone via the personal use telephone and the individual is registered in the processing method registration means, no response is made on the personal use telephone. When a predetermined time has passed without being performed, or when a predetermined operation is performed by the personal use telephone or other external device, the processing method registration means automatically performs processing by a processing method associated with the individual. The telephone transfer management system according to any one of claims 1 to 4, characterized by:

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