JP2013127696A - Processing method for inter-multiple currency exchange system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for simplifying the management of an exchange counter in order to improve the convenience of a traveler or the like since the more multiple currencies are handled in the exchange counter, the more multilingual ability and multi-paper bill handling skill of a person in charge of the counter business of the exchange counter or the like is required.SOLUTION: In an exchange counter, a customer device S04, an exchange slip issuing device S05, a counter device S07 for store operation and an exchange rate display monitor S10 are connected via the Internet S02 to an exchange management server S01, and a portable input device (portable telephone or smart phone) S15 owned by a customer is also connected to the server S01. The exchange system includes: means for enabling a customer who has visited a store to smoothly execute information gathering and system operation necessary for executing exchange even in multiple languages; means for smoothly inputting exchange conditions; means for presenting the optimal exchange conditions; means for managing task histories, and for smoothly making a report to an administrative government agency; and means for appropriately managing the holdings of exchange denominations.

Description

The present invention relates to an order processing method for supporting communication between a contact person in charge and a customer and performing a business smoothly in a process of processing an exchange request from a customer at an exchange office.

In exchange offices that exchange Japanese and foreign currencies, the person in charge of the counter usually needs to be able to interpret the language of the country in accordance with the customer who owns the foreign currency. Understanding is required.
On the other hand, for providing slips and other information, it is necessary to deal with the language of the target customer.

However, in this method, in addition to general customer service skills, the contact person is required to have a high level of foreign language conversation skills, and it is difficult and expensive to employ and educate the contact person.

Furthermore, in providing information such as slips and other exchange conditions, it is necessary to prepare slips for each language type, display a guide board, and respond by handwriting in accordance with the language of the customer.

If the multilingual support as described above is not sufficient, the customer may hesitate to exchange money, may not be able to communicate well, and mistakes may occur, resulting in trouble.

Therefore, a machine device such as a bank cash dispenser (hereinafter referred to as an automatic change machine) automatically discriminates bills inserted by customers, counts them, inputs exchange conditions from the operation screen, and pays out foreign currency. The device is being used.

The automatic change machine described above is generally expensive and difficult to introduce in small and medium exchange offices, and there is a problem that it takes time and money for repairs such as theft, breakdown, and damage.

Even though it is automated, it was necessary to allocate at least one contact person in the store in order to carry out detailed responses to security and customers (questions, irregular exchange, etc.).

Therefore, the customer has installed a dedicated device for inputting the exchange conditions, and has a function to display explanations in the language selected by the customer, and the customer inputs the exchange amount and denomination etc. without the assistance of the person in charge of the window. A form (receipt) that prints the exchange amount and exchange conditions is output in the native language of the contact person in the language selected by the customer for the customer, and this receipt is sent to the counter for exchange. Providing means to do.
By this method, even if the customer and the person in charge of the window do not directly understand both languages, it is possible to carry out the exchange operation smoothly and without error through the device.

By selecting the desired language in advance from the customer apparatus, the operation can be performed by displaying the guidance of the language in which the subsequent operation is desired.

In the case where it is impossible to determine which currency the customer's banknote is in, the means for determining the type by a simple operation is provided.

It is possible to specify the desired exchange amount in either Japanese or foreign currency, and it is provided with means for automatically calculating and displaying the necessary Japanese or foreign currency.

There is provided a means for printing and outputting the confirmed exchange conditions in different languages for the person in charge of the window and for the customer.

It is characterized by having means for automatically presenting the optimal combination of denominations to be exchanged and means for changing according to the customer's wishes.

It is characterized in that a denomination to be exchanged is discriminated from a denomination held in the store (the number of payable sheets), and if it is insufficient, means for automatically disabling exchange is provided.

In order to facilitate the exchange rate between a large number of foreign currencies, a means for automatically setting between other currencies by setting a rate between specific currencies is provided.

It is characterized by having means for making exchange reservations (acceptance) from a mobile phone, a smartphone, a personal computer, etc., and simplifying the procedure of the store.

Each time a series of exchange operations is completed, there is provided a means for taking an image (face photo or the like) of the customer who performed the operation.

According to the currency exchange system of the present invention, customers can make reservations (acceptance) in advance using their mobile phones and smartphones that they are accustomed to when exchanging money. Moreover, it is possible to exchange money accurately, and it becomes possible for the store to prepare currency for exchange in advance.

Explanations and conversations in the language of the other party are unnecessary or minimal with the customer and the contact person, and the multilingual conversation ability is no longer essential, and the choice of the contact person becomes wider.

Both customers and contact persons can be handled in the native language they are used to, reducing problems caused by miscommunication and misinterpretation of information.

Even when it is difficult to discriminate the type of banknotes, such as when several types of foreign currency are mixed, it is possible to easily discriminate and reduce exchange errors and the like.

It is a block diagram of the exchange system in one Embodiment of this invention. It is a flowchart figure from the visit of the customer of the exchange system in one Embodiment of this invention to exchange ticket issue. It is a flowchart figure until it accepts the exchange ticket issued of the exchange system in one Embodiment of this invention at a window, and pays out a currency to a customer. It is a specific example of the screen of the customer apparatus corresponding to the multiple languages of the currency exchange system in one Embodiment of this invention. It is a specific example of the order sheet | seat corresponding to the multiple languages of the exchange system in one Embodiment of this invention. It is a related figure of the database hold | maintained at the exchange server of the exchange system in one Embodiment of this invention. The figure of the idea of the money type combination of the exchange system in one Embodiment of this invention is illustrated.

Embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of a currency exchange system. This system includes an exchange management server S01, a customer device S04, an exchange slip issuing device S05, a window device S07, a rate display monitor S10, a headquarters management device S11, and a mobile input device (such as a mobile phone or a smartphone) S15. Note that a plurality of customer devices S04 and window devices S07 may be provided depending on the scale of the store, and the rate display monitor S10 and the mobile input device S15 are not necessarily required.

The exchange management server S01 is a computer that processes the exchange request data from the customer and holds the exchange rate, exchange results, and customer information in a storage device, and is installed in a predetermined place inside or outside the store. The server S01 is connected to each device in the store via the LAN or the Internet S02 and further via the router S03 and the like. On the other hand, the server is connected to the mobile input device S15 via a LAN or an antenna S14 or other communication line.

When the customer device S04 selects a language for displaying guidance and inputs exchange conditions, the customer device S04 inquires the exchange management server S01 to display the display in the corresponding language and the calculation result of the exchange result, and to obtain the exchange slip issuing device S05. Print the exchange slip S06.

The exchange slip issuing device S05 prints the contents of the exchange conditions input on the customer device as a exchange slip S06.

The window device S07 performs opening (starting) and closing (ending) of currency exchange operations, management of cash on hand, changing / referring to the exchange rate, and managing exchange results.

The rate display monitor S10 receives and displays the exchange rate of the market, the exchange rate of the store, and other arbitrary rates from the exchange management server S01 depending on the setting.

The headquarters management device S11 manages the exchange results of each store, changes in rates, and other management analysis information.

The mobile input device S15 is a device that can transmit information to each other through a mobile phone or smartphone or other lines such as the Internet, LAN, or telephone, and uses functions that support currency exchange, such as advance reservations for currency exchanges and reference to currency exchange rates. it can.

Based on FIG. 2, an embodiment from the visit to the issuance of an exchange card will be described. When the customer visits the store (F101), the language to be displayed on the customer apparatus S04 is selected (F102) on the customer apparatus S04 using input means such as a keyboard, a touch display, or voice. The selected language type is sent to the currency exchange management server S01, the database of the corresponding language is indexed (F103), and the explanation text on the subsequent screen of the customer device S04 is translated (F104) according to the selected language (F104). Sent to device S04. Next, the exchange source currency type is selected from the screen of the customer device S04 displayed in the selected language (F105), the exchange destination currency type is further selected (F106), and then the exchange amount is entered (F107). ), The currency type and exchange amount of the exchange source and exchange destination are transmitted to the exchange management server S01. The server S01 searches the exchange rate database (F108), indexes the corresponding rate, calculates the combination of money exchange denominations by the denomination determining means, and transmits it to the customer apparatus S04. Customer apparatus S04 displays the denomination combination received from server S01 (F110). Refer to the denomination displayed on the customer device S04, and if necessary, change the denomination combination using the input means of the customer device S04 (F111). An exchange card issuance instruction is transmitted to S01 (F112). The server S01 edits the exchange slip (F113), transmits the exchange slip data to the customer device, and prints it on the exchange slip issuing device S05 connected to the customer device S04 (F114).

Based on FIG. 3, an embodiment will be described in which the issued exchange slip is received at the window and the exchange is completed. The customer passes the issued exchange card to the counter person in charge (F201), and the counter person in charge inputs the receipt number of the exchange card into the counter device S07 (F202). The input receipt number is transmitted to the exchange management server S01, the corresponding data is retrieved (F203), and transmitted to the window device S07 for display. The person in charge of the window confirms the exchange slip and the display contents of the window apparatus (F204), prepares the currency (F205), delivers the currency to the customer, and then registers the exchange completion in the window apparatus S07 (F206). The completion data is transmitted to the exchange management server S01, and updated as exchange result data by the server (F207).

One embodiment of the operation flow of the customer apparatus S04 will be described with reference to FIG. The language selection (P11) is initially displayed on the customer device S04, and the customer instructs the selection of a language that can be understood by himself / herself when performing subsequent screen operations. For example, if Spanish is selected in the language selection, all subsequent screen displays are displayed in Spanish. When the selection is completed with the language button, transition to the next currency selection (exchange source) (P12). When the currency type of the exchange source is selected on the currency selection screen, transition is made to the next currency selection (exchange destination) (P13). When the selection of the currency type of the exchange destination is completed, the process proceeds to exchange amount input (P14). On the exchange amount input screen, input the amount to be exchanged. When the exchange amount input is completed, the screen shifts to the denomination input screen (P15). On the denomination input screen, display is made with the distribution of denomination combinations set in advance, but it can be arbitrarily changed. Furthermore, the denomination distribution can be easily selected according to the application. In the denomination input (P15) screen example, it can be selected using the preference selection button in the dotted box (A) part on the right side of the screen.

FIG. 5 is a layout of the exchange slip S06 in the embodiment. The exchange slip S06 is output from the exchange slip issuing device S05, two copies of the store copy (P01) and the customer copy (P02). The boxed portion in the form example in FIG. 5 is displayed in the store copy (P01) in the language preset by the store side, and the customer copy (P02) is displayed in the language selected by the language selection of the customer device S04. Each example is a sample when Japanese is selected.

FIG. 6 shows a database configuration for realizing multilingual display of the currency exchange system in one embodiment. In order to translate and display the language on the screen of the customer device S04 according to the language selected by the customer, the text displayed on each screen is made into a database. Screen information (D01) for identifying multiple screens, item information (D02) for individually identifying each item in each screen, language information (D03) for holding sentences in each language displayed on the item It consists of For example, in the “Exchange amount input” screen, item 1 contains the content of “Please press the button” for Japanese, and “Push” for English. the button ".

FIG. 7 is a means for calculating the denomination combination of the currency exchange system in one embodiment. Since the combination of bill face values varies depending on the customer's currency application, a combination using a fixed algorithm cannot always meet the needs of the customer. Therefore, a means for calculating the denomination combination is provided. In advance, the denomination distribution ratio is held in several patterns, and the exchange amount is distributed according to the pattern. For example, A in the figure is a distribution in which there are many large bills and small bills, and in the case of 100,000 yen, there are 10 10,000 yen bills. B in the figure is a pattern that distributes evenly from large bills to small bills. For 100,000 yen, 50,000 yen is 10,000 yen bill, 30,000 yen is 5,000 yen bill, 20,000 yen is 2,000 yen With a banknote, the remaining 10,000 yen is set as a 1,000-yen banknote.

S01 Currency exchange management server
S02 Internet network
S03 router
S04 Customer equipment
S05 Change slip issuing device
S06 Exchange slip
S07 Window device
S08 Window device printer
S09 Contact form
S10 Rate display device
S11 Headquarters management device
S12 Headquarters printer
S13 Headquarters forms
S14 Antenna for mobile phone
S15 Mobile input devices (cell phones, smartphones, etc.)

Claims (3)

In the currency exchange system, there is a means for registering the language used for the person in charge at the currency exchange office, and a means for selecting the language that the customer uses arbitrarily. A processing method in currency exchange, characterized by comprising means for displaying. 2. The processing method for currency exchange according to claim 1, further comprising means for associating and storing the selected language, a screen to be displayed, a corresponding portion of the form, and the language information to be displayed. In the currency exchange system, there is a means for expressing and setting the denomination combination pattern by the relative quantity ratio of banknotes, and a means for allowing the customer to arbitrarily select the denomination combination pattern. A processing method for currency exchange, comprising means for calculating each quantity of banknotes after exchange according to a combination pattern.

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