JP2013110761A - Call recording method with readily searching - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a recording method capable of readily searching target call recording among a large number of stored call recordings, without inputting character data as a search key.SOLUTION: When prescribed data displayed on a display part 12 is designated while a call recording/reproducing part 21 performs call recording, a call recording data managing part 20 associates the call recording with any piece of data of a telephone directory data storing part 30, a schedule data storing part 40, and an electronic mail communication control part 50, and stores the call recording in a call recording data storing part 22.

Description

  The present invention relates to a recording method for storing call recordings in association with telephone directory data, schedule data, or e-mail data in a telephone device.

  The call recording function of a general recording device accumulates the recorded call recordings with the communication partner in the order of recording date and time, and searches by the recording date and time or the name or phone number of the communication partner. It was not easy to search for unknown call recordings from a large number of stored call recordings.

  As a means for improving this, there is a technology in a call recording system such as a call center where an operator operates a dedicated terminal to input an outline of the call as character data and stores it in association with the recorded call voice (Patent Document 1).

  However, the technique of Patent Document 1 is intended for a high-performance call recording device used in a call center or the like, and is not applicable to a general recording device having a low character input function.

JP 2005-12339 A

  An object of the present invention is to provide a recording method capable of searching a target call recording by a simple operation from a large number of stored call recordings without inputting character data as a search key. It is in.

  In order to solve the above-mentioned problems, the present invention relates to a call recording means for recording call voice, a telephone book data storage means for storing telephone book data, a schedule data storage means for storing schedule data, or transmitted / received e-mail data. A call recording method in a recording apparatus comprising any one or more means for storing e-mail data storage means, wherein the telephone directory data storage means, schedule data storage means or e-mail data storage means when call recording is started If any of the data stored in is displayed, or during the recording of the call or within a certain time after the end of the call recording, a predetermined data specifying operation for specifying any of the data is performed. The call recording is associated with the displayed or specified data. Call recording storage step, and when displaying any data stored in the telephone directory data storage means, schedule data storage means or e-mail data storage means, the data is stored in association with the data. When information related to call recording is added and displayed on display means included in the recording device, or when information related to call recording stored in the call recording storage means is displayed on the display means, the call recording and When a display step of adding information related to any of the associated data and displaying on the display means and an operation for specifying any of the information related to the call recording being displayed are performed, A call recording / reproducing step of starting reproduction of the call recording corresponding to the operation.

  According to the present invention, it is possible to search related call recordings by operations related to the phone book function, schedule function, and e-mail function that are familiar to the operator of the own device, so a large number of characters can be searched without inputting character data as a search key. It is possible to provide a recording method capable of searching for a desired call recording from among the stored call recordings with a simple operation.

... Block configuration diagram according to embodiments of the present invention ... Example of call recording data according to an embodiment of the present invention ... Display example of related data according to an embodiment of the present invention ... Display example of call recording list according to an embodiment of the present invention ... Flowcharts according to embodiments of the present invention

  FIG. 1 is a block diagram of a telephone device (hereinafter abbreviated as “this device”) 1 according to an embodiment of the present invention, wherein 10 is a telephone control unit that controls the entire device, and 11 is a handset related to transmission / reception. , 12 is a display unit for displaying various data, 13 is a key operation unit such as a numeric keypad or function key, 20 is a call recording data management unit, 21 is a call recording / playback unit, 22 is a call recording data storage unit, and 30 is a telephone. A book data storage unit, 40 is a schedule data storage unit, and 50 is an e-mail data storage unit.

  The call recording data management unit 20 controls the call recording / playback unit 21 and records the call recording stored in the call recording data storage unit 22 into the phone book data storage unit 30 or the schedule data storage unit 40 or the e-mail data. Management is performed in association with any data stored in the storage unit 50.

  The telephone directory data storage unit 30 is means for storing data relating to the name, telephone number, e-mail address, etc. of the communication partner. The schedule data storage unit 40 is means for storing schedule data registered by the operator of the apparatus 1. The e-mail data storage unit 50 is means for storing e-mail data transmitted / received to / from a communication partner.

  The apparatus 1 is a single telephone connected to a telephone line or a private branch exchange or an extension telephone connected to a key telephone main apparatus, and may be a fixed telephone installed on a desk or a portable telephone that can be carried around. May be. In FIG. 1, the apparatus 1 shows a block configuration of an example equipped with a telephone directory data storage function, a schedule data storage function, or an e-mail communication function, but the present invention includes any one or more of these. What is necessary is just to have a function.

  FIG. 2 shows an example of call recording data stored in the call recording data storage unit 22 of the apparatus 1. 201 is a column for storing recording date and time information, 202 is a column for storing an identification number for identifying a recorded call recording, 203 is a column for storing the name and telephone number of the other party who recorded the call, and 204 is recorded and encoded. A column for storing the recorded voice data, and a column 205 for storing data associated with the call recording. And each line of 210-213 respond | corresponds to each call recording. For example, the call recording example in the row 210 of FIG. 2 indicates that the call with the partner X was recorded on October 9, and is associated with the schedule data on October 10.

  FIG. 3 is a display screen example in which a schedule list is displayed on the display unit 12 corresponding to the call recording data example of FIG. 2, 301 to 303 are schedule display examples for each date and time, and 311 and 313 are associations. It is an example of a displayed call recording. For example, in the call recordings in rows 210 and 211 in FIG. 2, the presence of related call recordings is displayed as call recordings # 1 and # 2 beside the schedule displays 301 and 303.

  If # 1 is pressed from the key operation unit 13, the call recording 210 corresponding to # 1 is reproduced. As described above, even when the recording date / time is unknown, if the call recording associated with which schedule is remembered, it is easy to search for the call recording.

  The association between the call recording and each data is associated, for example, by displaying the schedule on the display unit 12, recording the call while looking at it, and performing a predetermined operation. Alternatively, it is possible to accumulate without association and associate with specific data later.

  It is also possible to associate a large number of call recordings with one data. In that case, the number of call recordings is displayed, and when a predetermined operation is performed, all call recordings corresponding to the schedule are displayed or scrolled. do it. That is, this function can extract call recordings related to the schedule from a large number of call recordings.

  Similarly, when displaying phone book data and e-mail data, the presence of the associated call recording is displayed, and if you remember which data the call recording is related to, you can easily search for the call recording. (Not shown).

  FIG. 4 is an example of a screen in which a call recording list is displayed on the display unit 12 corresponding to the example of the call recording data of FIG. 2, and 400 to 402 are information related to the call recordings 210 to 212 of FIG. The related data 410 to 412 are displayed beside each display.

  Therefore, even if the call recording does not have a title, the presence of the related data 410 to 412 can be estimated from the content of the call recording, and it is easy to search for the desired call recording.

  It is also possible to associate a large number of data with one call recording. In that case, it is displayed that a large number of related data exists, and when a predetermined operation is performed, all the related data is displayed. Alternatively, scroll display may be performed.

  FIG. 5 is an operation flowchart of the apparatus 1. Hereinafter, the operation flow of the apparatus 1 will be described with reference to FIG. This flow starts when the power is turned on (S500). When an operation to start call recording is performed from the key operation unit 13 (S510, YES), the telephone control unit 10 activates the call recording / playback unit 21 via the call recording data management unit 20. The activated call recording / playback unit 21 starts recording the voice during the call (S511), compresses and encodes the call voice data (for example, PCM data) input from the telephone control unit 10, and inputs it to the call recording data storage unit 22. To do. Although not shown, the call recording started in S510 is ended when the recording end key operation is performed or when the communication is ended.

  The call recording data management unit 20 manages a series of data from the start of recording to the end of recording as a unit of call recording. Each call recording stored in the call recording data storage unit 22 includes the recording date and time 201 shown in FIG. Information relating to the identification number 202 and the partner 203 is automatically assigned and managed.

  Then, after the call recording is started (S511), when the data to be associated with any one of the phone book / schedule / email is displayed on the display unit 12 (S512, YES), the call recording data management unit 20 The call recording in the middle is associated with the data (S513). If NO in S512, the process proceeds to S514, and if during a call recording or within a certain time (for example, 1 minute) after the call recording ends (S514, NO), the process returns to S512. Thereby, a plurality of data can be associated with one call recording. When a predetermined time has elapsed after the call recording is completed, the process returns to S510.

  As a method of displaying the associated data in S512, the associated data may be displayed by operating the key operation unit 13 during call recording. For example, the schedule list shown in FIG. 3 may be displayed, and a specific schedule may be depressed by pressing the schedule number with the numeric keypad of the key operation unit 13, or the portion of the display data may be pointed by the arrow key operation.

  The data to be associated may be displayed in advance before the call recording is started. If the associated data is not specified, it is stored in the call recording data storage unit 22 as it is without related data. Then, it is possible to specify or change related data later (not shown).

  When an operation related to the display of the call recording data is performed from the key operation unit 13 (S520, YES), the call recording data management unit 20 controls the call recording management data stored in the call recording data storage unit 22 by telephone. The telephone control unit 10 displays a list of call recordings as shown in FIG. 4 on the display unit 12 (S521), and also displays information related to related data associated with each call recording (S522). ).

  When the operator who has viewed the displayed data performs a key operation for designating a specific call recording (S523, YES), the call recording data management unit 20 sends the designated call recording data from the call recording data storage unit 22 to the call. The call recording / playback unit 21 decodes the compression-coded call recording data and plays back the voice from the handset 11 or a loud speaker (not shown) via the telephone control unit 10. (S524).

  When an operation related to data display of any one of the phone book / schedule / e-mail is performed from the key operation unit 13 (S530, YES), the telephone control unit 10 relates to any of the phone book / schedule / e-mail. A list of data is displayed on the display unit 12 (S531). Then, information related to the call recording associated with each displayed data is also displayed (S532). For example, a schedule list as shown in FIG.

  When the operator who has viewed the displayed data performs a key operation for designating call recording associated with any data in the phone book / schedule / e-mail (S533, YES), the call recording data management unit 20 designates. The recorded call recording data is transferred from the call recording data storage unit 22 to the call recording / reproducing unit 21, and the call recording / reproducing unit 21 decodes the call recording data, and the handset 11 or the loudspeaker via the telephone control unit 10. Audio is reproduced from (not shown) (S534).

  As described above, according to the present invention, each call recording is managed in association with any data in the phone book / schedule / email, so that the phone book / schedule / Any data in the e-mail may be searched.

  For example, if it is desired to search for call recordings when calling the other party Z, the telephone directory data may be displayed to search for call recordings associated with the other party Z (not shown). As a result, it is more efficient than searching by checking the date and time from a huge call recording and call history.

  Further, for example, if a call recording related to the conference A (schedule 301 in FIG. 3) is searched, a search may be performed by displaying a schedule list. In this case, if there are a large number of call recordings associated with the conference A, they can be continuously reproduced in time series. In this case, there is the same effect as giving the title “Conference A” to these call recordings. In addition, there is also an effect of recognizing the existence of an associated call recording after confirming the schedule.

  Similarly, for example, if it is desired to search for a call recording in which a call with the other party Z called in connection with the e-mail (Z) is recorded, an e-mail list may be displayed and searched (not shown).

  In any case, it is possible to search related call recordings by operations related to the phone book function / schedule function / e-mail function familiar to the operator of the own device, so that a large number of characters can be searched without inputting character data as a search key. From the stored call recordings, the target call recording can be searched with a simple operation.

  By the way, in this embodiment, although this apparatus 1 was demonstrated as a telephone apparatus which has the handset 11, the display part 12, and the key operation part 13, this apparatus is not limited to this. For example, it may be an information device such as a key telephone main device or a private branch exchange device that accommodates an extension telephone, and a personal computer having a call recording function.

DESCRIPTION OF SYMBOLS 1 ... Telephone apparatus 10 of embodiment which concerns on this invention ... Telephone control part 11 ... Handset 12 ... Display part 13 ... Key operation part 20 ... Call recording data management part 21 ... Call recording / playback unit 22 ... Call recording data storage unit 30 ... Phonebook data storage unit 40 ... Schedule data storage unit 50 ... Email data storage unit

Claims (1)

One or more of call recording means for recording call voice, telephone book data storage means for storing telephone book data, schedule data storage means for storing schedule data, and electronic mail data storage means for storing transmitted / received electronic mail data A call recording method in a recording apparatus comprising the following means:
When any data stored in the telephone directory data storage means, schedule data storage means or e-mail data storage means is displayed when the call recording is started, or during the call recording or after the call recording is ended A call recording storage step of storing the displayed or specified data and the call recording in association with each other when a predetermined data specifying operation for specifying any of the data is performed within a predetermined period of time When,
When displaying any data stored in the telephone directory data storage means, schedule data storage means or e-mail data storage means, information related to the call recording stored in association with the data is added. Any of the data associated with the call recording when displaying information on the call recording displayed on the display means provided in the recording device or stored on the call recording storage means on the display means A display step of adding information related to and displaying on the display means;
And a call recording / reproducing step of starting reproduction of the call recording corresponding to the operation when an operation for specifying any of the information related to the call recording being displayed is performed. Easy call recording method.

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