JP2012230470A - Customer operation terminal and program for use in the same - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem that, in the case that a customer is a visually impaired person, a voice signal having such an output power that he or she can hardly hear voice is outputted from a voice output unit for visually impaired persons.SOLUTION: A customer operation terminal includes a display unit 2 and a voice output unit 3a for visually impaired persons. When a customer performs the operation of starting the voice output unit for visually impaired persons, during display of an arbitrary screen on the display unit 2, volume control processing of the voice output unit for visually impaired persons is executed. In subsequent processing, the voice output unit for visually impaired persons outputs a voice signal of an output power determined by the volume control processing, whereby the customer is guided in operation.

Description

  The present invention relates to a customer operation terminal operated by a customer, and more particularly to a customer operation terminal that guides a customer operation. The present invention also relates to a program used for the customer operation terminal.

  Many customer operation terminals operated by customers are installed in, for example, financial institutions and distribution institutions. There are various types of customer operation terminals. The customer operation terminal may be configured as, for example, a cash handling device, a ticket issuing device, an unmanned contract device, or the like. Here, the case where the customer operation terminal is configured as a cash handling device will be described. The “cash handling apparatus” means, for example, an automatic transaction apparatus (ATM), a cash dispenser, or the like.

  A customer operation terminal configured as a “cash handling device” executes various transactions such as balance inquiry and withdrawal of cash from a customer account. The customer operation terminal displays a screen for guiding the operation of the customer on the display unit so that the customer can smoothly operate during the transaction. The display unit is often configured integrally with a touch panel as an operation unit.

  The customer operates the operation unit while viewing the screen displayed on the display unit. As a result, the customer performs operations such as selecting a transaction type and inputting a withdrawal amount on the customer operation terminal. At that time, the customer operation terminal outputs a voice for guiding the customer's operation from a speaker provided in the apparatus, or outputs a keystroke sound of a key operated by the customer.

  Among such customer operation terminals, there is a device that switches and outputs the sound volume according to the importance level of each screen when displaying various screens (see, for example, Patent Document 1).

  By the way, the customer operation terminal may be used not only by a healthy person's customer but also by a visually impaired customer such as a low vision person, a color blind person, a color blind person, and the like. Therefore, the customer operation terminal needs to consider such a visually impaired person.

  Therefore, in some customer operation terminals, even if the customer is a visually impaired person, an earphone brought by the customer (or from a financial institution or a distribution institution, etc.) so that the customer's operation can be suitably guided. There is an apparatus (hereinafter referred to as “conventional customer operation terminal”) having an earphone jack to which an earphone lent to a customer is connected.

  When the earphone is connected to the earphone jack, the conventional customer operation terminal outputs sound for the visually impaired person via the earphone. Thus, the conventional customer operation terminal guides the customer's operation by voice, or notifies the customer of information such as the account balance and the keystroke amount by voice.

  Therefore, in the conventional customer operation terminal, the earphone functions as an earplug-type acoustic transducer for outputting the sound for the visually impaired person, while the earphone jack is connected to the earphone for the visually impaired person. It functions as an audio output unit for visually impaired persons that outputs audio signals.

JP 2008-146272 A

  However, the conventional customer operation terminal has a problem that when the customer is a visually impaired person, an audio signal with output power that is difficult to hear for the customer may be output from the audio output unit for the visually impaired person.

  For example, in a conventional customer operation terminal, the output power (Power) of an audio signal (Output) output from an audio output unit for a visually impaired person to an earphone as an acoustic transducer for a visually impaired person is a predetermined fixed value. Is set to However, the impedance of the earphone varies depending on the type. In addition, customer hearing is different for each customer. Furthermore, the volume of sensation varies from device to device depending on the installation environment of the customer operation terminal and the surrounding circumstances.

  Therefore, even if a conventional customer operation terminal outputs an audio signal with an output power set to a fixed value from the audio output unit for the visually impaired to the earphone, the audio for the visually impaired for the customer due to these factors. There may be a phenomenon in which the volume of the sound output from the output unit via the earphone is too low, or on the contrary, the sound volume of the sound output from the sound output unit for the visually impaired through the earphone is too high. It was. As a result, if the volume of the sound output from the sound output unit for the visually impaired through the earphone is too low and the sound is difficult to hear, or conversely, the customer outputs the sound from the sound output unit for the visually impaired through the earphone. In some cases, the volume of the output sound is too high and the sound is too audible (too noisy).

  In addition, the conventional customer operation terminal applies a configuration in which the sound volume is switched according to the importance level of each screen, as in the device disclosed in Patent Document 1, to the audio output unit for the visually impaired. Even if it is possible, the output power of the audio signal output to the earphone from the audio output unit for the visually impaired becomes a fixed value corresponding to the importance level of each screen, and the above factors are not eliminated. There is still a phenomenon in which the volume of the sound output from the sound output unit for the disabled through the earphone is too low, or conversely, the sound volume of the sound output from the sound output unit for the visually impaired through the earphone is still too high. Occur.

  The present invention has been made to solve the above-described problem. When the customer is a visually impaired person, the customer can output an audio signal having an output power that is easy to hear for the customer from the audio output unit for the visually impaired person. The main purpose is to provide an operation terminal and a program used for the customer operation terminal.

  In order to achieve the above object, the first invention includes a display unit and an audio output unit for a visually impaired person, and is any one of display of a screen by the display unit and output of an audio signal by the audio output unit for the visually impaired person. A customer operation terminal that guides a customer's operation by one or both, and when the customer activates the visual output unit for the visually impaired during display of an arbitrary screen by the display unit The sound output unit for the visually handicapped person performs the sound volume adjustment processing, and the sound output unit for the visually impaired person outputs the sound signal of the output power determined by the sound volume adjustment process during the subsequent processing. The operation of the customer is guided.

  This customer operation terminal executes volume adjustment processing of the audio output unit for the visually impaired when an operation for starting the audio output unit for the visually impaired is performed by the customer. Therefore, this customer operation terminal can adjust the output power of the audio signal output from the audio output unit for the visually impaired to an output power that is easy for the customer to hear. In this customer operation terminal, during the subsequent processing, the audio output unit for the visually impaired outputs an audio signal with the output power determined by the volume adjustment processing. As a result, when the customer is a visually impaired person, the customer operation terminal can output an audio signal having an output power that is easy for the customer to hear from the audio output unit for the visually impaired person.

Further, the second invention is a program that includes a display unit and a voice output unit for a visually impaired person, and is any one of a screen display by the display unit and a voice signal output by the voice output unit for the visually impaired person. By one or both, the control unit of the customer operation terminal that guides the customer's operation was operated by the customer to activate the audio output unit for the visually impaired while the display unit displayed any screen In this case, the volume adjustment process of the audio output unit for the visually impaired is executed, and the audio output unit for the visually impaired person outputs the audio signal having the output power determined by the volume adjustment process during the subsequent process. It is configured to function as a volume control unit.
This program can realize the customer operation terminal according to the first invention.

According to the first invention, when the customer is a visually impaired person, it is possible to provide a customer operation terminal that outputs an audio signal having an output power that is easy to hear for the customer from the audio output unit for the visually impaired person. .
According to the second invention, a program for realizing the customer operation terminal according to the first invention can be provided.

It is a figure (1) which shows the structure of the customer operation terminal which concerns on Embodiment 1. FIG. It is a figure (2) which shows the structure of the customer operation terminal which concerns on Embodiment 1. FIG. It is a figure (3) which shows the structure of the customer operation terminal which concerns on Embodiment 1. FIG. It is a flowchart which shows operation | movement of the customer operation terminal which concerns on Embodiment 1. FIG. It is a figure (1) which shows an example of the display screen of the customer operation terminal which concerns on Embodiment 1. FIG. It is FIG. (2) which shows an example of the display screen of the customer operation terminal which concerns on Embodiment 1. FIG. It is a figure which shows an example of the display screen of the customer operation terminal which concerns on Embodiment 2. FIG. It is a flowchart which shows operation | movement of the customer operation terminal which concerns on Embodiment 2. FIG. It is a flowchart which shows operation | movement of the customer operation terminal which concerns on a modification.

  Hereinafter, an embodiment of the present invention (hereinafter referred to as “the present embodiment”) will be described in detail with reference to the drawings. Each figure is only schematically shown so that the present invention can be fully understood. Therefore, the present invention is not limited to the illustrated example. Moreover, in each figure, the same code | symbol is attached | subjected about the common component and the same component, and those overlapping description is abbreviate | omitted.

[Embodiment 1]
<Configuration of customer operation terminal>
Hereinafter, the configuration of the customer operation terminal according to the first embodiment will be described with reference to FIGS. 1 to 3 are diagrams each showing a configuration of a customer operation terminal according to the first embodiment. FIG. 1 shows the appearance of the customer operation terminal 1 according to the first embodiment (particularly, the appearance of the part facing the customer). FIG. 2 shows a configuration around a display unit 2 with a touch panel described later. FIG. 3 shows a block configuration of the customer operation terminal 1.

  The customer operation terminal 1 is a terminal device installed in, for example, a financial institution or a distribution institution. The customer operation terminal 1 is configured as, for example, a cash handling device, a ticket issuing device, an unmanned contract device, or the like. Here, the case where the customer operation terminal 1 is comprised as cash handling apparatuses, such as an automatic transaction apparatus (ATM) and a cash dispenser, is demonstrated.

  When the customer is a visually impaired person such as a visually impaired person, a color blind person, or a visually impaired person, the customer operation terminal 1 determines the volume of the sound output from the voice output unit for the visually impaired person via the acoustic exchanger. A function for adjusting the volume to be easy to hear is added. In the first embodiment, the audio output unit for the visually impaired is configured as an earphone jack 3a (see FIGS. 1 and 3) to be described later, while the sound exchanger is an earphone 31 (see FIG. 3) to be described later. It explains as what is constituted as.

  In the example shown in FIG. 1, the customer operation terminal 1 includes a touch panel display unit 2, an earphone jack 3 a, a handset type telephone (hereinafter referred to as “handset”) 3 b, a speaker 3 c, and a card insertion slot. 4a, passbook insertion slot 5a, bill insertion slot 6a, and coin insertion slot 6b.

  The display unit 2 with a touch panel is a display unit that displays various screens integrally configured with a touch panel as an operation unit that receives a customer's operation. In addition, the customer operation terminal 1 can also be set as the structure by which the operation part and the display part were isolate | separated instead of the display part 2 with a touch panel. The operation unit can be a means other than the touch panel (for example, a variable resistor).

The earphone jack 3a is a component to which an earphone 31 brought by a customer (or an earphone 31 lent to a customer from a financial institution or a distribution institution) (see FIG. 3) is connected. The earphone jack 3a outputs a sound signal for a visually impaired person to the earphone 31 and causes the earphone 31 to output a sound for a visually impaired person. Therefore, in the customer operation terminal 1, the earphone 31 functions as an earplug type acoustic transducer for outputting a sound for a visually impaired person, while the earphone jack 3 a is connected to the earphone 31 for a visually impaired person. It functions as an audio output unit for visually impaired persons that outputs audio signals for use.
The handset 3b is a telephone set provided in the customer operation terminal 1.
The speaker 3c is an audio output unit that outputs various kinds of information as audio.
The handset 3b and the speaker 3c are each connected to a connector (not shown) provided in the apparatus, and are connected to the control unit 10 (see FIG. 3) via each connector.

The card insertion slot 4a is an opening into which a card possessed by a customer is inserted.
The bankbook insertion slot 5a is an opening into which a bankbook possessed by a customer is inserted.
The bill insertion slot 6a is a portion into which bills are inserted at the time of transaction.
The coin insertion slot 6b is a part into which coins are inserted at the time of transaction.

  The customer operation terminal 1 is provided with various configurations for the visually impaired so that the customer can easily operate even if the customer is a visually impaired person such as an amblyopic person, a color blind person, and a visually impaired person.

  For example, as shown in FIG. 2, the customer operation terminal 1 is provided with a tactile symbol 21 around the display unit 2 with a touch panel. The tactile symbol 21 is a protrusion provided so that a visually impaired customer can easily operate the display unit 2 with a touch panel. The tactile symbol 21 has the same shape as each symbol at a position adjacent to each symbol corresponding to each symbol such as “symbol of transaction type” and “tenkey” displayed on the display unit 2 with a touch panel at the time of transaction. It is formed as a protrusion. The tactile picture symbol 21 is arranged around the display unit 2 with a touch panel, for example, by sticking a seal on which the tactile picture symbol 21 is formed around the display unit 2 with a touch panel.

Further, the customer operation terminal 1 is provided with projections (not shown) representing these components in braille around the card insertion slot 4a, the passbook insertion slot 5a, the bill insertion slot 6a, and the coin insertion slot 6b. ing.
In addition, the customer operation terminal 1 is provided with an earphone jack 3a to which an earphone 31 (see FIG. 3) as an acoustic transducer for the visually impaired is connected.

  In the example shown in FIG. 3, the customer operation terminal 1 includes a display unit 2 with a touch panel, an audio output unit 3, a card handling unit 4, a bankbook handling unit 5, a cash handling unit 6, a communication unit 9, a control unit 10, and a storage. It has a configuration having a part 20.

  As described above, the display unit with a touch panel 2 is a display unit that displays various screens and an operation unit that accepts customer operations.

  The audio output unit 3 is a component for outputting various types of information as audio. The audio output unit 3 includes the above-described earphone jack 3a, handset 3b, and speaker 3c (see FIG. 1).

  The card handling unit 4 is a component that handles cards possessed by customers. The card handling unit 4 reads information such as a customer's account number from storage means provided on the card. Further, the card handling unit 4 may write various types of information in storage means provided on the card depending on the operation. The storage means of the card is usually configured as a magnetic stripe, but may be configured as an IC chip. The card handling unit 4 is provided inside the card insertion slot 4a (see FIG. 1).

  The bankbook handling unit 5 is a component that handles a bankbook possessed by a customer. The bankbook handling unit 5 reads information such as a customer account number from the magnetic stripe of the bankbook. Moreover, the bankbook handling part 5 prints the information of the executed transaction on the bankbook. The bankbook handling unit 5 is provided inside the bankbook insertion slot 5a (see FIG. 1).

  The cash handling unit 6 is a component that handles cash discharged to the customer and cash input by the customer. The cash handling unit 6 is provided inside the bill insertion slot 6a (see FIG. 1) and the coin insertion slot 6b (see FIG. 1).

  The communication unit 9 is a component for communicating with an external device (here, a host computer not shown). The customer operation terminal 1 as a cash handling device communicates with the host computer to perform various operations such as balance inquiry, withdrawal of cash from the customer's account, deposit of cash into the customer's account, and transfer to an arbitrary account. Execute a simple transaction.

  The control unit 10 is a functional unit that controls the operation of the customer operation terminal 1. The control unit 10 functions as the main control unit 11, the display operation control unit 12, the voice control unit 13, and the transaction control unit 14 by executing a later-described control program 20 a stored in advance in the storage unit 20.

The main control unit 11 is a functional unit that controls the overall operation of the customer operation terminal 1.
The display operation control unit 12 is a functional unit that controls the operation of the display unit 2 with a touch panel configured as a display unit and an operation unit. The display operation control unit 12 causes the display unit 2 with a touch panel to display various screens stored in advance in the storage unit 20 according to the situation. Further, when the customer's finger comes into contact with the touch panel-equipped display unit 2, the display operation control unit 12 identifies the contacted position and specifies the information assigned to the position, thereby accepting the customer's operation.

  The voice control unit 13 is a functional unit that controls the operation of the voice output unit 3. In the first embodiment, the voice control unit 13 includes a volume control unit 13a. The volume control unit 13a is a functional unit that executes a volume control process of the earphone jack 3a as a voice output unit for the visually impaired. The audio control unit 13 outputs an audio signal (Output) output from the earphone jack 3a to the earphone 31 so that the volume of the audio output from the earphone 31 connected to the earphone jack 3a is a volume that can be easily heard by the customer. Adjust the power.

  The transaction control unit 14 is a functional unit that executes various transaction processes. The transaction control unit 14 communicates with a host computer (not shown) via the communication unit 9 and requests the host computer to execute various transaction processes.

  For example, the transaction control unit 14 requests the host computer to execute a withdrawal transaction process during a withdrawal transaction. Then, the host computer temporarily registers in the database balance information after provisional transactions obtained by subtracting an amount designated by the customer (hereinafter referred to as “withdrawal amount”) from the deposit balance of the customer's account. When temporary transaction information is temporarily registered in the database of the host computer, the transaction control unit 14 controls the cash handling unit 6 so that the amount of cash withdrawn from the banknote insertion slot 6a and the coin insertion slot 6b is externally supplied. To release. In this way, the customer operation terminal 1 pays the customer cash for the withdrawal amount. When the cash equivalent to the withdrawal amount is paid to the customer, the host computer registers the balance information after the provisional transaction in the database as the balance information after the transaction. In this way, a withdrawal transaction is performed.

  The storage unit 20 is a storage unit that stores various information and programs. The storage unit 20 stores a control program 20a for causing the control unit 10 to function as the main control unit 11, the display operation control unit 12, the voice control unit 13, and the transaction control unit 14, for example. Further, the storage unit 20 stores, for example, audio signal data 20b for the visually impaired person that is output from the earphone 31 via the earphone jack 3a when the customer is a visually impaired person.

<Operation of customer operation terminal>
Hereinafter, the operation of the customer operation terminal 1 will be described with reference to FIGS. FIG. 4 is a flowchart illustrating the operation of the customer operation terminal according to the first embodiment. 5 to 6 are diagrams each illustrating an example of a display screen of the customer operation terminal according to the first embodiment. FIG. 5 shows an example of the transaction selection screen 91. The transaction selection screen 91 is a screen for allowing a customer to select a transaction type. FIG. 6 shows an example of the volume adjustment screen 92. The volume adjustment screen 92 is a screen for allowing the customer to adjust the volume of the sound output from the earphone 31.

  Here, description will be made assuming that the customer operates the customer operation terminal 1 and selects the type of transaction. Here, the customer operation terminal 1 will be described as displaying a transaction selection screen 91 (see FIG. 5) as an initial screen on the display unit 2 with a touch panel.

  The customer operation terminal 1 starts an operation, for example, when the transaction control unit 14 (or a control unit (not shown)) detects the approach of the customer by a proximity sensor (not shown).

  When the customer operation terminal 1 detects the approach of the customer, the display operation control unit 12 (see FIG. 3) displays a transaction selection screen 91 as an initial screen on the display unit 2 with a touch panel (S105).

  In the customer operation terminal 1, when the transaction selection screen 91 is displayed on the display unit 2 with a touch panel, the voice control unit 13 (see FIG. 3) determines whether or not the earphone 31 is used (S110). Here, it is assumed that the earphone 31 as an acoustic exchanger is inserted into the earphone jack 3a as the voice output unit for the visually impaired, thereby starting the voice output unit for the visually impaired. Therefore, in the first embodiment, the “operation for starting the audio output unit for the visually impaired” described in the claims means an operation for inserting the earphone 31 into the earphone jack 3a.

  In the determination of S110, the sound control unit 13 determines that the earphone 31 is being used (“Yes”) when the earphone 31 is inserted into the earphone jack 3a. In this case, the process proceeds to S120. On the other hand, when the earphone 31 is not inserted into the earphone jack 3a, the voice control unit 13 determines that the earphone 31 is not used ("No"). In this case, the process proceeds to S130.

  When it is determined in S110 that the earphone 31 is being used (in the case of “Yes”), the volume control unit 13a of the voice control unit 13 executes a volume control process (S120). In the “volume adjustment process” of S120, for example, the following processes of S120a to S120f are executed. At that time, the customer operation terminal 1 outputs sound for the visually impaired person via the earphone 31 in S120b.

  First, the volume adjustment unit 13a instructs the display operation control unit 12 to display the volume adjustment screen 92 (see FIG. 6), and in response to this, the display operation control unit 12 displays the volume adjustment screen 92. It is displayed on the display unit 2 with a touch panel. As a result, the display unit with a touch panel 2 displays the volume adjustment screen 92 (S120a).

  The volume adjustment screen 92 includes volume adjustment buttons 92a and 92b and an end button 92c. The volume control button 92a is a button used when the volume of the earphone 31 is increased. On the other hand, the volume control button 92b is a button used when the volume of the earphone 31 is decreased. Hereinafter, when distinguishing the volume control buttons 92a and 92b, they are referred to as a “volume up button 92a” and a “volume down button 92b”, respectively. The end button 92c is a button used when the volume adjustment process is ended.

  Next, the volume control unit 13a repeatedly outputs “volume control guidance voice” indicating that “the volume of the earphone 31 can be adjusted” from the earphone 31 connected to the earphone jack 3a (S120b). Thereby, the customer operation terminal 1 guides the customer to adjust the volume of the earphone 31 to the customer.

  The customer operation terminal 1 sets the initial volume setting value for outputting sound to the earphone 31 to an intermediate level (or as large a level as possible). The customer presses one of the volume adjustment buttons 92a and 92b and the end button 92c displayed on the volume adjustment screen 92 while listening to the volume of the “volume adjustment guidance voice” repeatedly output from the earphone 31. To do.

  The customer presses the volume up button 92a when the volume of the earphone 31 is low for the customer. In addition, the customer presses the volume down button 92b when the volume of the earphone 31 is high for the customer. The customer presses the end button 92c when the volume of the earphone 31 is an appropriate volume for the customer (a volume that can be easily heard by the customer).

  When the customer presses any one of the volume control buttons 92a and 92b and the end button 92c, the display operation control unit 12 (see FIG. 3) identifies the position of the pressed button and assigns it to the position. The content of the customer operation is detected by specifying the information that has been made (S120c).

  When the display operation control unit 12 detects the content of the customer operation, the display operation control unit 12 outputs the detection result to the volume adjustment unit 13a. When the detection result is input from the display operation control unit 12, the volume control unit 13a identifies the content of the customer operation based on the detection result. Then, the volume control unit 13a determines whether or not the customer operation is ended by identifying whether or not the end button 92c is pressed (S120d).

  When it is determined in S120d that the customer operation is not completed (in the case of “No”), the volume control unit 13a changes the volume of the earphone 31 (S120e). Note that “when it is determined that the customer operation has not ended (in the case of“ No ”)” means that the content of the customer operation is an operation of pressing the volume up button 92a or the volume down button 92b. .

  In S120e, the volume control unit 13a changes the volume of the earphone 31 so that the volume of the earphone 31 increases when the content of the customer operation is an operation of pressing the volume up button 92a.

  In S120e, the volume control unit 13a changes the volume of the earphone 31 so that the volume of the earphone 31 is reduced when the content of the customer operation is an operation of pressing the volume down button 92b. Then, the process returns to S120c. As a result, the customer operation terminal 1 repeats the process of detecting the content of the customer operation by the display operation control unit 12 in S120c and the process of changing the volume of the earphone 31 by the volume adjustment unit 13a in S120e.

  On the other hand, when it is determined in S120d that the customer operation is completed (in the case of “Yes”), the volume control unit 13a determines the volume of the earphone 31 as the volume at the time when the end button 92c is pressed. (S120f).

  In this way, the customer operation terminal 1 causes the earphone 31 to appear every time the volume up button 92a or the volume down button 92b is pressed until it is determined in S120d that the customer operation is completed (“Yes”). While changing the volume of, output the “volume adjustment guidance voice” at the changed volume. When it is determined in S120d that the customer operation has been completed (“Yes”), the customer operation terminal 1 determines the volume of the earphone 31 to be the volume at the time when the end button 92c is pressed. As a result, the “sound adjustment processing” in S120 ends. Thereafter, the customer operation terminal 1 outputs sound from the earphone 31 at the volume when the end button 92c is pressed.

  After the “voice adjustment process” in S120, the customer operation terminal 1 causes the display operation control unit 12 to redisplay the transaction selection screen 91 on the display unit with a touch panel 2 (S125). In the customer operation terminal 1, the display operation control unit 12 detects the content of the customer operation in the same manner as S120c (S130). Thereafter, the customer operation terminal 1 performs transaction processing by communicating with a host computer (not shown) based on the contents of the customer operation detected in S130 by the transaction control unit 14 (see FIG. 3).

  For example, when the customer operation terminal 1 displays the initial screen (in this case, the transaction selection screen 91), the customer can connect the sound exchanger (here, the earphone jack 3a) to the sound exchanger (here, the earphone jack 3a). Then, while listening to the sound output via the earphone 31), the volume can be adjusted to a level that is easy for the customer to hear. Thereby, the customer operation terminal 1 can adjust the output power (Power) of the audio signal (Output) output from the audio output unit for the visually impaired to the acoustic exchanger to an output power that is easy for the customer to hear.

  When the output power of the audio signal output from the audio output unit for the visually impaired person to the acoustic exchanger is adjusted, the customer operation terminal 1 uses the adjusted output power for the visually impaired person during the subsequent operation. An audio signal is output from the audio output unit to the acoustic exchanger. Therefore, when the customer is a visually impaired person, the customer operation terminal 1 can output an audio signal with output power that is easy to hear for the customer from the audio output unit for the visually impaired person. As a result, when the customer is a visually impaired person, the customer operation terminal 1 can output sound through the acoustic exchanger at a volume that is easy for the customer to hear.

  As described above, according to the customer operation terminal 1 according to the first embodiment, when the customer is a visually impaired person, an audio signal with output power that is easy to hear for the customer is output from the audio output unit for the visually impaired person. Can be.

[Embodiment 2]
In the first embodiment, the customer operation terminal 1 executes the “voice adjustment process” of S120 when the initial screen (transaction selection screen 91 (see FIG. 5)) is displayed. However, the “voice adjustment process” in S120 can be executed even when a screen other than the initial screen (transaction selection screen 91) is displayed.

  In the second embodiment, the customer operation terminal 1 is configured to execute the “voice adjustment process” in S120 when the password input screen 93 (see FIG. 7) is displayed. Hereinafter, the customer operation terminal 1 according to the second embodiment is referred to as “customer operation terminal 1A (not shown)”. The customer operation terminal 1A has the same configuration as the customer operation terminal 1 according to the first embodiment.

  FIG. 7 is a diagram illustrating an example of a display screen of the customer operation terminal according to the second embodiment. A personal identification number input screen 93 shown in FIG. 7 is a screen for allowing a customer to input a personal identification number. The personal identification number input screen 93 includes a numeric keypad 93a and a volume control button 93b. The numeric keypad 93a is a key for inputting numbers constituting the personal identification number. The volume adjustment button 93b is used to display the volume adjustment screen 92 (see FIG. 6) on the display unit 2 with the touch panel when the customer causes the customer operation terminal 1 to execute the “voice adjustment processing” of S120 at the customer's discretion. Button.

  Here, a description will be given assuming that the volume adjustment button 93 b is displayed on the password input screen 93. However, the customer operation terminal 1A can display the volume adjustment button 93b on any arbitrary screen. For example, the customer operation terminal 1A may display the volume adjustment button 93b on the transaction selection screen 91 described in the first embodiment. In this case, when the transaction selection screen 91 is displayed, the customer can cause the customer operation terminal 1 </ b> A to execute the “voice adjustment processing” of S <b> 120 according to the customer's judgment. Further, the customer operation terminal 1A may display the volume adjustment button 93b on any screen after the transaction selection screen 91. In this case, the customer operation terminal 1A always displays the volume adjustment button 93b even if the transaction proceeds and the screen shifts to another screen. Therefore, the customer can cause the customer operation terminal 1 </ b> A to execute “voice adjustment processing” in S <b> 120 at the judgment of the customer even when displaying an arbitrary screen after the transaction selection screen 91.

  Hereinafter, the operation of the customer operation terminal 1A according to the second embodiment will be described with reference to FIG. FIG. 8 is a flowchart showing the operation of the customer operation terminal according to the second embodiment. Here, with respect to the operation of the customer operation terminal 1A according to the second embodiment, the operation different from the customer operation terminal 1 according to the first embodiment will be mainly described, and the same operation as the customer operation terminal 1 according to the first embodiment will be described. About (refer figure), detailed description is abbreviate | omitted as what replaces operation | movement of the customer operation terminal 1 which concerns on above-described Embodiment 1 with the customer operation terminal 1A which concerns on this Embodiment 2. FIG.

  As shown in FIG. 8, the operation of the customer operation terminal 1A according to the second embodiment is an alternative to displaying the transaction selection screen 91 in S105 as compared with the operation of the customer operation terminal 1 according to the first embodiment shown in FIG. In addition, the password input screen 93 is displayed in S105a, and the password input screen 93 is displayed again in S125a instead of displaying the transaction selection screen 91 again in S125. The other operations of the customer operation terminal 1A are the same as the operations of the customer operation terminal 1.

  1 A of such customer operation terminals perform the volume adjustment process with respect to the audio output part for visually-impaired persons at the time of displaying screens (here password input screen 93) other than an initial screen (here, transaction selection screen 91). can do. Note that the customer operation terminal 1A, like the customer operation terminal 1 according to the first embodiment, performs a volume adjustment process on the audio output unit for the visually impaired even when the initial screen (here, the transaction selection screen 91) is displayed. You may make it the structure to carry out. In this case, when the customer is a visually impaired person, the customer operation terminal 1 </ b> A has a volume that can be easily heard by the customer when the arbitrary screen including the initial screen and subsequent screens is displayed. Audio can be output.

  Note that the customer operation terminal 1A, like the customer operation terminal 1 according to the first embodiment, determines that the earphone 31 is being used (“Yes”) in S110, “volume adjustment” in S120. In the processing, when executing S120a, the display operation control unit 12 displays the volume adjustment screen 92 (see FIG. 6) on the display unit 2 with a touch panel.

  However, unlike the customer operation terminal 1 according to the first embodiment, the customer operation terminal 1A has an arbitrary screen even when it is determined in S110 that the earphone 31 is not used ("No"). The display operation control unit 12 also displays the volume adjustment screen 92 (see FIG. 6) when the customer presses the volume adjustment button 93b included in the screen during the display of the password input screen 93 (here, the password input screen 93). It can be displayed on the display unit 2 with a touch panel. Further, the customer operation terminal 1A may display the volume adjustment button 93b on any arbitrary screen including the transaction selection screen 91. As a result, the customer operation terminal 1A performs the volume adjustment process for the audio output unit for the visually impaired at the time of displaying any arbitrary screen including the transaction selection screen 91 even when the earphone 31 is not connected to the earphone jack 3a. can do.

  As described above, according to the customer operation terminal 1A according to the second embodiment, when a customer is a visually impaired person, an audio signal with an output power that is easy to hear for a customer when an arbitrary screen is displayed is a voice for a visually impaired person. It can be made to output from an output part.

  The present invention is not limited to the above-described embodiment, and various changes and modifications can be made without departing from the gist of the present invention.

  For example, in Embodiment 1 and Embodiment 2, the case where cash handling apparatuses, such as an automatic transaction apparatus (ATM) and a cash dispenser, are used as the customer operation terminals 1 and 1A was described as an example. However, the present invention can be applied not only to the cash handling apparatus but also to the customer operation terminal 1 that operates unattended.

  For example, in Embodiment 1 and Embodiment 2, the case where the earphone 31 is used as an acoustic transducer for the visually impaired has been described as an example. However, the present invention is not limited to the earphone jack 3a, and is also applied when the handset 3b is provided in the customer operation terminal 1 or 1A and the handset 3b is used as an acoustic transducer for a visually impaired person. Can do. In this case, in the customer operation terminals 1 and 1A, the connector (not shown) to which the handset 3b is connected functions as an audio output unit for the visually impaired.

  In this case, the customer operation terminal 1 operates as shown in FIG. 9, for example. FIG. 9 is a flowchart showing the operation of the customer operation terminal according to the modification. FIG. 9 shows an example of the flow in the case where both the earphone jack 3a and the handset 3b are used as the audio output unit for the visually impaired.

  As shown in FIG. 9, the flow in this case is compared with the flow shown in FIG. 4, when it is determined in S110 that the earphone 31 is not used (in the case of “No”), the flow in S115. When the voice control unit 13 determines whether or not the handset 3b is used and it is determined in S115 that the handset 3b is used (in the case of “Yes”), the process proceeds from S115 to S120. On the other hand, when it is determined in S115 that the handset 3b is not used (in the case of “No”), the process is different from S115 in S130.

1 Customer operation terminal (cash handling equipment)
2 Display unit with touch panel 3 Audio output unit 3a Earphone jack (Audio output unit for visually impaired)
3b Handset type telephone (handset)
DESCRIPTION OF SYMBOLS 4 Card handling part 4a Card insertion slot 5 Passbook handling part 5a Passbook insertion slot 6 Cash handling part 6a Bill insertion slot 6b Coin insertion slot 10 Control part 11 Main control part 12 Display operation control part 13 Voice control part 13a Volume control part 14 Transaction Control unit 20 Storage unit 20a Control program 21 Tactile symbol 31 Earphone (acoustic transducer for the visually impaired)

Claims (11)

A customer who has a display unit and a voice output unit for the visually impaired, and guides the customer's operation by either or both of the display of the screen by the display unit and the output of the audio signal by the voice output unit for the visually impaired In the operation terminal,
When an operation for starting the audio output unit for the visually impaired is performed by the customer during the display of an arbitrary screen by the display unit, a volume adjustment process of the audio output unit for the visually impaired is performed. A customer operation terminal for guiding the customer's operation by outputting an audio signal having an output power determined by the sound volume adjustment process in the subsequent processing by the audio output unit for the visually impaired. In the customer operation terminal according to claim 1,
A volume control unit that performs a volume control process of the voice output unit for the visually impaired,
The audio output unit for the visually impaired, when the volume adjustment unit executes the volume adjustment process, by outputting a sound signal of the output power determined in the volume adjustment process during the subsequent process, A customer operation terminal for guiding a customer operation. In the customer operation terminal according to claim 1 or 2,
When an operation for starting the audio output unit for the visually impaired is performed by the customer during display of an arbitrary screen by the display unit, the display unit is set as the audio output unit for the visually impaired for the customer. Displaying a volume adjustment screen for adjusting the volume of the connected acoustic transducer and executing the volume adjustment process by receiving a volume adjustment operation by the customer;
After executing the volume adjustment process, the display unit redisplays the original arbitrary screen, and the audio output unit for the visually impaired uses the sound conversion of the audio signal having the output power determined by the volume adjustment process. Customer operation terminal characterized by outputting to a container. In the customer operation terminal according to claim 3,
The customer operation terminal is configured as a cash handling device that handles cash,
The display unit displays the volume adjustment screen when the customer performs an operation to activate the audio output unit for the visually impaired during the display of a transaction selection screen for causing the customer to select a transaction type. Display and execute the volume adjustment process by accepting a volume adjustment operation by the customer,
After executing the volume adjustment process, the display unit redisplays the original transaction selection screen, and the audio output unit for the visually handicapped person converts the audio signal of the output power determined in the volume adjustment process to the acoustic conversion. A customer operation terminal for guiding the operation of the customer by outputting to a container. In the customer operation terminal according to claim 3,
The customer operation terminal is configured as a cash handling device that handles cash,
When an operation for starting the voice output unit for the visually impaired is performed by the customer while the password input screen for allowing the customer to input the password is displayed, the display unit displays the volume adjustment screen. Display and execute the volume adjustment process by accepting a volume adjustment operation by the customer,
After executing the volume control process, the display unit redisplays the original code number input screen, and the audio output unit for the visually impaired uses the sound signal of the output power determined by the volume control process as the sound. A customer operation terminal for guiding the operation of the customer by outputting to a converter. In the customer operation terminal according to any one of claims 3 to 5,
An arbitrary screen displayed by the display unit includes a button for displaying the volume control screen on the display unit. A customer who has a display unit and a voice output unit for the visually impaired, and guides the customer's operation by either or both of the display of the screen by the display unit and the output of the audio signal by the voice output unit for the visually impaired The control part of the operation terminal
When an operation for starting the audio output unit for the visually impaired is performed by the customer during the display of an arbitrary screen by the display unit, a volume adjustment process of the audio output unit for the visually impaired is performed. A program that causes the visually impaired person's voice output unit to function as a volume control unit that outputs a voice signal having an output power determined by the volume control process during subsequent processing. The program according to claim 7,
The control unit of the customer operation terminal;
Further, when an operation for starting the audio output unit for the visually impaired is performed by the customer while an arbitrary screen is displayed by the display unit, the customer is connected to the audio output unit for the visually impaired A volume adjustment screen for adjusting the volume of the acoustic transducer is displayed on the display unit, the volume adjustment operation by the customer is accepted, and the original arbitrary screen is displayed after the volume adjustment process is executed. A program which functions as a display operation control unit to be displayed again on the screen. The program according to claim 8, wherein
The customer operation terminal is configured as a cash handling device that handles cash,
For the display operation control unit,
The volume control screen is displayed on the display unit when an operation for starting the audio output unit for the visually impaired is performed by the customer while the transaction selection screen for causing the customer to select a transaction type is displayed. And displaying the original transaction selection screen on the display unit after executing the volume adjustment process. The program according to claim 8, wherein
The customer operation terminal is configured as a cash handling device that handles cash,
For the display operation control unit,
The volume adjustment screen is displayed on the display unit when an operation for starting the voice output unit for the visually impaired is performed by the customer while the password input screen for allowing the customer to input the password is displayed. And displaying the original password input screen again on the display unit after the volume adjustment process is executed. In the program according to any one of claims 7 to 10,
For the display operation control unit,
A program for displaying a screen including a button for displaying the volume control screen on the display unit on the display unit.

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