JP2012220991A - Intention confirming system and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an intention confirming system and method capable of determining with increased accuracy that an approval is obtained from a purchaser or a user concerning an agreement or a clause pertaining to electronic commerce.SOLUTION: An intention confirming system comprises: a storage part for storing a document that must be confirmed by a user; a display part for displaying the document; an input part for detecting a user's operation to a displayed document; and an intention confirmation processing part for determining whether or not a confirmation is obtained of the document by the detected operation. The input part detects that the displayed document has been touched upon and a touched position thereof, whilst the intention confirmation processing part displays on the display part the document stored in the storage part, and when the whole or a predetermined section of the document is determined to be traced on the basis of a change of touched positions of the document, the confirmation of the document is regarded to be obtained.

Description

  The present invention relates to an intention confirmation system and an intention confirmation method for obtaining consent of a purchaser or a user about a contract, a clause, and the like in an electronic commerce system.

  2. Description of the Related Art In recent years, electronic commerce such as web shopping and online insurance, in which transactions and contracts are performed using electronic devices without direct contact between a seller and a purchaser, or a service provider and a user, is frequently used. In such an electronic commerce system, when obtaining the consent of the purchaser or user (hereinafter referred to as the user) about the terms and conditions, the contents of the terms and conditions are displayed on the screen of the electronic device operated by the user. Place a confirmation button on the screen. It is considered that consent is obtained when the user presses the confirmation button on the screen. When the contents of the rules and contracts are long, the part where the contents are displayed is scrolled, and the confirmation button is enabled only when the screen is scrolled to the end.

Alternatively, a check box is displayed for each item that the user wants to check, and it is determined that consent has been obtained by detecting that all the check boxes have been checked by the user (for example, patent literature). 1 and 2).
In Patent Documents 1 and 2, a check box is provided for each confirmation item, and after confirming that there is no check omission, the process proceeds to the next step (FIG. 13 of Patent Document 1, Patent Document 2). FIG. 5).

JP 2010-92382 A JP 2008-107931 A

  However, the act of reading and confirming the content displayed on the screen and the act of scrolling the screen are not directly related. The user can also scroll only the screen without reading the contents of the long-term rules and contracts. Similarly, the operation of checking a check box is not directly related to the act of reading and confirming items displayed on the screen. For this reason, the confirmation operation has become stubborn, and there is a possibility that the user will check the contents of the displayed items without reading them carefully.

Then, troubles may occur between the parties to transactions and contracts at a later date regarding the contents of the terms and conditions, or the process of obtaining consent.
The present invention has been made in consideration of the above-mentioned circumstances, and by more reliably determining that the purchaser's or user's consent has been obtained for the terms and conditions relating to electronic commerce, the parties concerned It is an object of the present invention to provide an intention confirmation system and method for preventing troubles during the period.

In order to solve the above-described problem, the present invention detects that the document displayed on the display unit has been traced, and determines whether or not the content of the document has been confirmed by the user.
That is, the present invention provides a storage unit that stores a document to be confirmed by a user, a display unit that displays the document, an input unit that detects a user operation on the displayed document, and the detected operation based on the detected operation. An intention confirmation processing unit that determines whether or not confirmation of the document has been obtained, the input unit detects that the displayed document has been touched and a touched position, and the intention confirmation processing unit The document stored in the storage unit is displayed on the display unit, and the document is confirmed when it is determined that the entire document or a predetermined part is traced based on a change in the position touched by the document. An intention confirmation system is provided which is characterized in that

  Further, from a different point of view, the present invention provides a step in which a computer uses a display unit to display a document to be confirmed by the user on the display unit, and a user operation on the displayed document using the input unit. An operation detecting step for detecting, and an intention confirmation step for determining whether or not confirmation of the document has been obtained by the detected operation, wherein the operation detecting step includes touching and touching the displayed document. The intention confirmation step displays the data of the document stored in advance in the storage unit on the display unit, and based on the change in the position touched by the document, An intention confirmation method is provided in which confirmation of the document is obtained when it is determined that the portion is traced.

  In the intention confirmation system according to the present invention, when the intention confirmation processing unit determines that the entire document or a predetermined portion of the document is traced based on a change in the position touched by the document, the confirmation of the document is obtained. Therefore, it is possible to more reliably determine that the user has confirmed the document compared to the conventional method of determining that confirmation has been obtained based on button operation or scrolling of the document. Can do.

  That is, it is possible to reliably execute a process of intention confirmation performed by a user using a terminal, such as electronic commerce. Therefore, it is possible to more reliably prevent a situation in which troubles occur between the parties after the fact due to insufficient confirmation.

  In this invention, the input unit detects a user's operation on the position where the document is displayed in a state where the document to be confirmed by the user is displayed on the display unit. As a specific aspect, for example, a touch panel sensor disposed on the surface of the display unit can be cited. However, the present invention is not limited to this, and any structure or operation principle can be applied as long as the user touches the display unit and detects the touched position. The touching here includes designation by pointing device input with a mouse. The input unit preferably has a resolution sufficient to detect a difference in position between adjacent characters in the document. Then, it detects which character of the document has been touched, and detects that the touched character changes over time.

The intention confirmation processing unit determines which character is traced based on a change in the touched character. The function of the intention confirmation processing unit is realized by the CPU executing a processing program stored in advance in a nonvolatile storage unit such as a storage unit.
In the intention confirmation system of this invention, a display part and an input part are arrange | positioned at the terminal which a user operates. Other storage units and intention confirmation processing units do not have to exist in the terminal, and may be arranged in a device such as a web server that exchanges data via communication.
In an embodiment to be described later, the input unit and the display unit are arranged in the terminal, and the storage unit and the intention confirmation processing unit are arranged in the web server. The web server communicates with the terminal and provides the contents of the web page to be displayed on the display unit of the terminal.

It is explanatory drawing which shows the confirmation matter and confirmation procedure which are displayed on the display part of the terminal which a user uses in 1st Embodiment of this invention. In 2nd Embodiment of this invention, it is explanatory drawing which shows the confirmation matter and confirmation procedure which are displayed on the display part of the terminal which a user uses. It is a block diagram which shows the structure of the intention confirmation system of this invention. It is a 1st flowchart which concerns on 2nd Embodiment of the task of the intention confirmation process part which concerns on this invention. It is a 2nd flowchart which concerns on 2nd Embodiment of the task of the intention confirmation process part which concerns on this invention. It is a 3rd flowchart which concerns on 2nd Embodiment of the task of the intention confirmation process part which concerns on this invention. It is explanatory drawing which shows the specific content of the explanatory note data based on this invention. It is explanatory drawing which shows the specific content of the important matter data based on this invention. It is a 1st flowchart which concerns on 2nd Embodiment of the task of the intention confirmation process part which concerns on this invention. It is a 2nd flowchart which concerns on 2nd Embodiment of the task of the intention confirmation process part which concerns on this invention. It is a 3rd flowchart which concerns on 2nd Embodiment of the task of the intention confirmation process part which concerns on this invention. It is a flowchart of the task which the confirmation intensity | strength determination server which concerns on this invention performs. It is explanatory drawing which shows the specific content of the default determination conditions based on this invention. It is explanatory drawing which shows the specific content of the confirmation input time log | history which concerns on this invention.

Hereinafter, preferred embodiments of the present invention will be described.
The storage unit stores in advance a confirmation part indicating whether the document and a part to be confirmed are all or a part of the document, and the intention confirmation processing part determines that the confirmation part is traced The document may be confirmed.
In this way, it is possible to confirm the document and the confirmation location in the storage unit in association with each other. Important matter data in an embodiment described later corresponds to a confirmation location of the present invention.

Further, the intention confirmation processing unit causes the document to be displayed on the display unit so that only the first part is displayed and the subsequent part is not displayed, and then the part not displayed is traced. The document of the traced part may be displayed on the display unit.
In this way, since only the head portion of the confirmation location is displayed first, the user can easily recognize from which location to start tracing. Furthermore, by tracing the non-displayed portion, it is possible to trace all the confirmation points. Further, since the traced part of the confirmation part and the part that has not been traced are clearly distinguished by display and non-display, the user can easily recognize which part should be traced.

In addition, when the confirmation location is a part of the document, the intention confirmation processing unit may change the display mode of the document between the confirmation location and a portion other than the confirmation location.
In this way, the user can easily recognize which part of the document should be traced.

  The intention confirmation processing unit assumes that the confirmation of the document is obtained when the time from when the document starts to be traced to when the document is traced is equal to or longer than the first reference time, and confirms when the document is less than the first reference time. A display that prompts redoing may be displayed on the display unit. In this way, when there is a high possibility that the user has not confirmed the contents of the document well and traced the confirmation part in a formal manner, it is possible to ask the user to check again and to make the user surely confirm the contents of the document.

The first reference time may have a predetermined value. The default determination condition in the embodiment described later stores the first reference time of the present invention.
Alternatively, it further includes a first history storage unit that stores, as a history, a time required for the operation from the time when the document is traced until the time when the document is traced, and the first reference time includes the first reference time, It may be determined based on the history stored in the first history storage unit.

  In this way, it is possible to determine whether or not the time required for the operation is appropriate in light of the reference based on the past operation. In addition, although the said 1st log | history storage part may store only the log | history of operation in the same terminal, it is preferable to store the operation in another terminal. In this way, the first reference time can be determined based on the operations of many users. In order to achieve this, the first history storage unit is arranged on a server separate from the intention confirmation processing unit, and the history of operations at each terminal is transmitted to the server and stored in the first history storage unit of the server. You may comprise. Part of the confirmation input time history in the embodiment described later corresponds to the first history storage unit of the present invention.

  Further, the intention confirmation processing unit displays a display element for accepting a confirmation completion operation on the display unit, measures a time from when the document is traced until the display element is operated, The confirmation of the document may be obtained when the time is shorter than the second reference time, and when the time is equal to or longer than the second reference time, a display for prompting reconfirmation may be displayed on the display unit. In this way, after the user has traced the confirmation part, the user can be asked to confirm again when the user is left without performing the confirmation completion operation, and the user can be surely confirmed the contents of the document.

  Further, it further includes an audio reproduction unit for reproducing audio data, the storage unit stores in advance audio data corresponding to the document, and the intention confirmation processing unit is configured to store the storage unit when the document is traced. The audio data stored in the audio reproduction unit may be reproduced by the audio reproduction unit. In this way, the contents of the document can be surely confirmed by reproducing the audio data corresponding to the document and listening to the user.

The second reference time may have a predetermined value. The default determination condition in the embodiment described later stores the second reference time of the present invention.
Alternatively, a second history storage unit that stores, as a history, a time required for the operation until the display element is operated until the display element is operated after the document has been traced, The reference time may be determined based on a history stored in the second history storage unit. In this way, it is possible to determine whether or not the time required for the operation is appropriate in light of the reference based on the past operation. The second history storage unit may store only the history of operations at the same terminal, but preferably stores the operations at other terminals.

In this way, the second reference time can be determined based on the operations of many users. In order to realize this, an operation history in each terminal may be transmitted to the server and stored in the second history storage unit of the server. Part of the confirmation input time history in the embodiment described later corresponds to the second history storage unit of the present invention.
Preferred embodiments of the present invention include combinations of any of the plurality of embodiments shown here.

Hereinafter, the present invention will be described in more detail with reference to the drawings. In addition, the following description is an illustration in all the points, Comprising: It should not be interpreted as limiting this invention.
≪Explanation of event≫
1. First Embodiment First, the first embodiment will be described from the viewpoint of events. In the first embodiment, important matters are displayed in advance and are traced.

  FIG. 1 is an explanatory diagram showing confirmation items and confirmation procedures displayed on a display unit of a terminal used by a user in the first embodiment of the present invention. When an order for a product is made by a user through web shopping, the terminal 11 displays precautions regarding the transaction on the display unit 15 as shown in FIG. Among them, important matters are displayed underlined. In addition, although a confirmation button is displayed on the display unit 15, even if the confirmation button is pressed at this time, there is no response (invalid state). A confirmation button displayed in gray indicates an invalid state to the user. Further, the terminal 11 displays a message “Please trace the important matter (underlined part) with your finger. The color of the character changes in the traced part”.

As shown in FIG. 1B, when the user who sees the message traces the important matter with his / her finger, the terminal 11 detects the position touched by the user's finger. And the terminal 11 changes the color of the background of a character and / or changes the character color about the place traced with the finger | toe.
When all of the important matters are traced, the terminal 11 displays a message “If the confirmation button is pressed, it is assumed that the customer has confirmed and agreed to the important matters” instead of the above message. Further, the terminal 11 changes the display color of the confirmation button from gray to, for example, green. The button displayed in green indicates that the terminal 11 is in a state of updating the display content of the display unit 15 to the next (valid state) when the button part is touched.
Furthermore, at this stage, the terminal 11 may activate a voice reading application and read voice data associated with an important matter. As a modified example, the audio data may be read aloud while the part of the important matter is not traced.

  In order to more appropriately recognize that the user has confirmed the important part, the terminal 11 determines a period (T1) from when the user's finger starts touching the important matter to when all the important matters are traced. Remember. Further, a period (T2) from when the user's finger finishes tracing the important matter to when the user presses the confirmation button is stored. If each period is not within the predetermined range, a message prompting the user to check again is displayed on the display unit 15, and then the screen returns to the screen of FIG. 1A to accept the confirmation again.

2. Second Embodiment Subsequently, the second embodiment will be described from the event side. In the second embodiment, only the top part of the important matter is displayed first, and the part traced with the finger is sequentially displayed.

  FIG. 2 is an explanatory diagram showing confirmation items and confirmation procedures displayed on the display unit of the terminal used by the user in the second embodiment of the present invention. When an order for a product is made by the user through web shopping, the terminal 11 displays a precaution regarding the transaction on the display unit 15 as shown in FIG. At the first stage, only the top part of important matters is displayed, and only the top part is displayed. In addition, although a confirmation button is displayed on the display unit 15, even if the confirmation button is pressed at this time, there is no response (invalid state). Further, the terminal 11 displays a message “Please trace the important matter (underlined part) with your finger. Please confirm the contents because the traced part is displayed”.

As shown in FIG. 2B, when the user who sees the message traces the important matter with his / her finger, the terminal 11 detects the position touched by the user's finger. Then, the terminal 11 sequentially displays the contents to be displayed at the location traced with the finger.
When all of the important matters are traced, the terminal 11 displays a message “If the confirmation button is pressed, it is assumed that the customer has confirmed and agreed to the important matters” instead of the above message. Further, the terminal 11 changes the display color of the confirmation button from gray to, for example, green to indicate that the confirmation button is in an active state.

Further, at this stage, the terminal 11 may activate a voice reading application and read important matters.
In order to more appropriately recognize that the user has confirmed the important part, the terminal 11 stores a period (T1) from when the important item starts to be touched by the user's finger to when the important item is traced. To do. Further, a period (T2) from when the important matter is traced with the user's finger to when the confirmation button is pressed is stored. If the periods T1 and T2 are not within the predetermined ranges, a message prompting the user to check again is displayed on the display unit 15, and then the screen returns to the screen of FIG.

  If T1 is too short, there is a suspicion that it has been formally traced only with a finger, and a reconfirmation is requested. If T1 is too long, it may be left in the middle of being traced with a finger, and another person may be suspected of continuing the operation. In this case, the confirmation may be requested again. If T2 is too long, it is left after being traced with a finger, and another person is suspected of operating the confirmation button.

<< System configuration >>
Next, the configuration of the intention confirmation system of the present invention will be described.
FIG. 3 is a block diagram showing the configuration of the intention confirmation system of the present invention. As shown in FIG. 3, the system includes a terminal 11 and a web server 31. Further, a confirmation strength determination server 51 may be provided.

  The terminal 11 includes an input device and a display device such as a personal computer or a tablet-type portable information terminal. It is preferable to include a touch panel sensor for detecting that a user's finger touches the screen. However, the present invention is not limited to this mode. For example, an operation unit such as a mouse that moves a pointer indicating a position in the screen according to a user's operation and accepts selection by the user of an object displayed on the screen is also a touch panel sensor. An embodiment having an alternative function is included in the present invention.

  The terminal 11 includes an input unit 13, a display unit 15, a terminal CPU 17, a network communication unit 19, and an audio playback unit 21. The input unit 13 detects that the user has performed an operation on the element displayed on the display unit 15 and the position of the operation. A specific aspect of the input unit 13 is the touch panel sensor described above. Or an alternative mouse and keyboard. A specific aspect of the display unit 15 is a display device using a liquid crystal panel or an organic EL panel. The network communication unit 19 is a communication device that provides a function for communicating with the web server 31 regardless of wired or wireless. Specific embodiments include a wireless LAN communication interface and a W-CDMA communication interface. The audio reproducing unit 21 reproduces audio data. A specific mode is a voice reproduction unit including a voice synthesis circuit, an amplifier, and a speaker.

  The terminal 11 accesses the web server 31 of the intention confirmation system according to the present invention in response to a user operation, and displays the content of the web page provided by the web server, for example, a screen such as electronic commerce on the display unit 15. . The will confirmation screens as shown in FIGS. 1 and 2 are part of the contents of the web page provided by the web server 31.

  The web server 31 is a server that provides web page data to the terminal 11 via communication. In addition, an operation performed by the user on the web page is received from the terminal 11, and the display of the web page is updated or a predetermined process is performed. The predetermined processing includes processing for confirming intention. The process of updating the display of the web page includes a process of updating the intention confirmation screen shown in FIGS.

The web server 31 includes a web page processing unit 33, an intention confirmation processing unit 35, a user input acquisition unit 37, a storage unit 39, and a server communication unit 41.
The web page processing unit 33 provides a function of providing the content of the web page to the terminal 11. The function (task) is realized by the CPU of the web server 31 executing a processing program (not shown) stored in the storage unit 39. Further, the web page processing unit 33 provides a function of communicating with the terminal 11. The function (task) is realized by a communication interface corresponding to the network communication unit 19.

  The intention confirmation processing unit 35 provides a function of requesting the user to confirm the intention of consenting to the terms and conditions on a predetermined screen of the web page. The intention confirmation screen is a part of the display of the web page, and the function of the intention confirmation processing unit 35 may be included in the web page processing unit 33. However, since the process related to intention confirmation is a characteristic part of the present invention, the intention confirmation processing unit 35 is provided separately from the web page processing unit 33 responsible for processing other web pages. The function (task) of the intention confirmation processing unit 35 is realized by the CPU of the web server 31 executing a processing program (not shown) stored in the storage unit 39.

  The intention confirmation processing unit 35 creates a screen for requesting the user's will confirmation. Further, it is determined whether or not the user has performed an operation of tracing the display of the important matter with a finger, and the display of the important matter is updated according to the operation. Further, when the important matter has been traced with the finger, the confirmation strength determination server 51 is inquired as to whether or not the time required for the user to trace the finger and touch the confirmation button is within a reasonable range. If there is no problem with the confirmation result returned from the confirmation strength determination server 51 in response to the inquiry, the process proceeds to the display of the next page.

  The user input acquisition unit 37 acquires the user operation detected by the input unit 13 on the intention confirmation screen from the terminal 11 and provides it to the intention confirmation processing unit 35. The function (task) of the user input acquisition unit 37 is realized by the CPU of the web server 31 executing a processing program (not shown) stored in the storage unit 39.

  The storage unit 39 is a non-volatile memory that stores data used for processing by the web page processing unit 33 and the intention confirmation processing unit 35. Although not shown, a processing program executed by the CPU of the web server 31 is stored. The processing program includes contents for realizing the functions as the web page processing unit 33 and the intention confirmation processing unit 35.

  The storage unit 39 stores at least web page data 39A, explanatory text data 39B, and important matter data 39C. The web page data 39 </ b> A is the content of the web page, and is referred to by the web page processing unit 33 and provided to the terminal 11.

  The explanatory text data 39B is explanatory text data displayed on a screen for requesting the user's intention confirmation. The important matter data 39C is data that specifies the important matter portion of the explanatory text data. In this embodiment, it is data indicating from what character to what character of the explanatory text data 39B is an important matter. The explanatory note data 39B and the important matter data 39C are referred to by the intention confirmation processing unit 35 and provided to the terminal 11.

  The server communication unit 41 is a communication interface for communicating with the external confirmation strength determination server 51. In FIG. 3, the web server 31 has shown the aspect communicated with the recognition strength determination server 51 in a different network from the terminal 11. For example, the terminal 11 communicates with a wireless LAN, and the confirmation strength determination server 51 communicates with a wire. As another aspect, the web server 31 may be configured to communicate with both the terminal 11 and the confirmation strength determination server 51 using a common network and communication method.

The confirmation strength determination server 51 includes a server communication unit 53, a confirmation strength determination unit 55, and a storage unit 57.
The server communication unit 53 is a communication interface corresponding to the server communication unit 41 of the web server 31.

Upon receiving an inquiry from the web server 31, the confirmation strength determination unit 55 calculates the confirmation strength based on the default determination condition 57 and the confirmation input time history for the above-described periods T1 and T2, and returns the result to the intention confirmation system. .
The storage unit 57 is a non-volatile memory that stores at least the default determination condition 59 and the confirmation input time history 61. Further, a processing program executed by a CPU (not shown) of the confirmation strength determination server 51 is stored. The processing program includes a program for causing the CPU to execute task processing as the confirmation strength determination unit 55.

<< Process Flow-First Embodiment >>
Of the processes executed by the CPU of the web server 31, a task process as the intention confirmation processing unit 35 will be described. First, the process according to the first embodiment will be described. That is, as shown in FIG. 1, important matters are displayed in advance and are traced.
4-6 is a flowchart which shows the task as the intention confirmation process part 35 which CPU of the web server 31 concerning this invention performs. The description will be made with reference to FIGS.

  The CPU sends the display contents to the terminal 11 so that the invalidated confirmation button as shown in FIG. 1A is displayed on the display unit 15 (step S11). Further, referring to the explanatory text data 39B, the text of the explanatory text and the position where the explanatory text should be displayed are sent to the terminal 11, and the display text is displayed at a predetermined position on the display unit 15 (step S13).

FIG. 7 is an explanatory diagram showing specific contents of the explanatory text data 39B. As illustrated in FIG. 7, the explanatory text data 39B is data in which an explanatory text ID, text data of each explanatory text, and a confirmation strength threshold are associated with each other. The description sentence ID indicates an association with the important matter data, and is an identifier for identifying each description sentence when there are a plurality of explanation sentences. The display position of the explanatory text is stored in the storage unit 39 together with the processing program for the intention confirmation processing unit 35 or separately. How the confirmation intensity threshold is used will be described later.
Here, the CPU refers to the important matter data 39C, acquires the position of the important matter in the text of the above description, adds an attribute so that the important matter is underlined, and then adds it to the terminal 11. An explanatory text is sent (step S15).

  FIG. 8 is an explanatory diagram showing specific contents of the important matter data 39C. As shown in FIG. 8, the important matter data 39C includes (1) an explanation sentence ID for associating the important matter data with the explanation sentence, (2) a start position and an end position of the important matter in each explanation sentence, and (3) each Whether or not audio data is associated with the explanatory text, and if it is associated, the contents are associated with each other. In FIG. 8, the audio data having the description ID 1 is not the same as the important matter document, and is simply summarized as “cannot be copied to another”. This indicates that no audio data is associated with the explanatory text with the explanatory text ID 2.

Further, the CPU stores the position at which each character of the important matter is displayed on the display unit 15 in the storage unit 39 in association with the explanatory text ID (step S17). In this embodiment, when an argument indicating the number of important characters is n, a rectangular display area corresponding to the nth character is stored as two-dimensional structure data Pos [] [].
Pos [n] [X1]: Left character x coordinate of the nth character
Pos [n] [Y1]: Top y coordinate of the nth character
Pos [n] [X2]: Right end x coordinate of the nth character
Pos [n] [Y2]: Lower end y-coordinate of the n-th character The first dimension is an argument indicating the number of characters, and the second dimension is an argument indicating the coordinate value of the top, bottom, left, or right of the rectangular area. The x coordinate is a horizontal coordinate of the display unit 15, and the y coordinate is a vertical coordinate.

  Subsequently, the CPU sequentially determines whether or not a rectangular area corresponding to each character has been touched with a finger in order from the first important character. First, the temporary variable n is set to 1 in order to make the determination target the first character (step S19).

  And it waits for the user input acquisition part 37 notifying that the user touched the display part 15 (step S21). The input unit 13 detects the position when the user touches the display unit 15, and the terminal CPU 17 transmits data indicating the event and the position to the web server 31. When the CPU of the web server 31 receives the data as a task as the user input acquisition unit 37, the CPU notifies the task as the intention confirmation processing unit 35.

  When receiving the notification (Yes in step S21), the CPU as the intention confirmation processing unit 35 determines whether or not the area corresponding to the nth character to be determined has been touched (step S23). For this determination, the structure stored in the storage unit 39 in step S17 is used. If it is outside the region (No in step S23), the routine returns to step S21 and waits for another position to be touched.

  On the other hand, when the area corresponding to the nth character is touched (Yes in step S23), the CPU sends an instruction to the terminal 11 to display the nth character in a different color (step S25), and the determination target Is the first character (step S31), the current time is recorded in the variable t1 (step S33). In order to acquire the current time, the web server 31 includes a real time clock (not shown). The variable t1 is a variable in which a storage area is provided in the storage unit 39.

  Subsequently, it is checked whether or not the determination target is the last character of the important matter (step S35). If the determination has not reached the last character, the next determination target character is set as the new determination target. The temporary variable n is increased by 1 as much as possible (step S37). Then, the routine returns to step S21 described above, and waits for the user to touch another position on the display unit 15.

  On the other hand, when the determination target is the last character (Yes in step S35), the CPU records the current time in the variable t2 (step S39). The variable t2 is a variable in which a storage area is provided in the storage unit 39.

  It is determined whether or not the first item to the last character of the important items are sequentially traced by the loop processing of steps S21 to S37. The determination for each character depends on whether any position of the rectangular area corresponding to each character is touched. If it is determined that the area has been touched, the character color is changed.

  In the middle of judging sequentially from the first character to the last character, if you can't touch the screen or touch another location, as you can see from the flowchart, the characters that are judged to be touched The color is changed, and the next character (current determination target) waits without changing the character color. Eventually, when the current character to be determined is touched, the determination process after that character is continued.

  Further, the CPU confirms whether or not the audio data is associated with the important matter (step S41). If the audio data is associated, the CPU transmits the audio data to the terminal 11 and reproduces it by the audio reproducing unit 21. To the terminal 11 (step S43). Note that the structure used in step S23 is associated with the explanation sentence ID, and the CPU associates the voice data with the important matter by referring to the important matter data 39C using the explanation sentence ID. Judge whether or not.

Thereafter, the CPU instructs the terminal 11 to indicate that the confirmation button has been changed in display color to be activated (step S45). Then, it waits for the confirmation button to be pressed (step S47).
When the user input acquisition unit notifies that the confirmation button has been pressed, the CPU as the intention confirmation processing unit stores the current time in the variable t3 (step S49). The variable t3 is a variable in which a storage area is provided in the storage unit 39. As described above, in steps S47 and S49, it is confirmed whether or not the confirmation button has been pressed, and the time from the end of tracing the important matter until the button is pressed is acquired.

  Subsequently, the CPU determines the certainty as to whether or not the user has read the intention confirmation display and performed a confirmation operation. In this specification, the determination of the certainty is called confirmation strength.

In order to determine the confirmation strength, the CPU transmits the following two period data T1 and T2 to the confirmation strength determination server 51 (step S51). At this time, the description text ID is added to T1 and T2 and transmitted.
The first is the time T1 required for tracing important matters. T1 is calculated as follows.
T1 = t2-t1
Here, as described above, t1 and t2 are variables for storing the times at which the processes of steps S33 and S39 were respectively performed.

The second is the time required from when the important matter is traced until the confirmation button is pressed. T2 is calculated as follows.
T2 (= t3-t2)
Here, as described above, t2 and t3 are variables for storing the times at which the processes of steps S39 and S49 were respectively performed.

Then, the CPU waits for a response from the confirmation strength determination server 51 for the data transmitted in step S51 (step S61).
The confirmation strength determination server 51 compares the received data T1 and T2 with a reference value and returns confirmation strength indicating whether or not the user has confirmed firmly to the web server 31. The reference is, for example, a statistically processed time corresponding to T1 and T2 for another user in the past. The processing of the confirmation strength determination server 51 will be described later.

If there is a response from the confirmation strength determination server 51 (Yes in step S61), the CPU compares the confirmation strength received from the confirmation strength determination server 51 with a predetermined threshold (step S63). This threshold value is stored in advance in the explanatory text data 39B as a confirmation intensity threshold value.
If the received confirmation strength is greater than or equal to the threshold value, the CPU determines that the intention confirmation has been performed firmly (Yes in step S63) and proceeds to the next display content of the web page as the web page processing unit 33. The task is notified (step S65), and the task as the intention confirmation processing unit 35 is terminated.

On the other hand, if the received confirmation strength does not satisfy the threshold value, the CPU determines that the intention confirmation is not performed firmly (No in step S63), and causes the display unit 15 to display a message indicating that the confirmation should be performed again. The terminal 11 is instructed (step S67). For example, a message such as “There is a possibility that the confirmation is insufficient. Trace the important matter (underlined part) with your finger once more.” Is displayed.
Thereafter, the routine returns to step S11 to repeat the intention confirmation process.

<< Process Flow-Second Embodiment >>
Next, the process which concerns on 2nd Embodiment of the intention confirmation process part 35 is demonstrated. That is, as shown in FIG. 2, only the top part of the important matter is displayed first, and the part traced with the finger is sequentially displayed.
9 to 11 are flowcharts according to the second embodiment of tasks as the intention confirmation processing unit 35 executed by the CPU of the web server 31 according to the present invention. 9 to 11 have many parts corresponding to FIG. 4 to FIG. 6 respectively, the following description will focus on the differences.

In FIG. 9, steps S111 and S113 are the same as steps S11 and S13 of FIG.
In subsequent step S115, the CPU refers to the important matter data 39C, obtains the position of the important matter in the text of the above-described explanatory text, and adds an attribute so that the important matter is displayed in an underline. Further, only the head part of the important matters is displayed, and an attribute is added so that the important matters in the subsequent parts are not displayed, and the explanatory text is sent to the terminal 11 (step S115).

Further, the CPU stores the position at which each important character is to be displayed on the display unit 15 in association with the explanatory text ID in the storage unit 39 (step S117). The power position is stored at this stage. The structure of the structure data Pos [] [] is the same as that in step S17 in FIG.
Subsequent steps S119 to S123 are the same as steps S19 to S23 of FIG.

When the area corresponding to the n-th character is touched (Yes in step S123), the CPU changes the color of the character if the n-th character is displayed as the top part of the important matter, and not the top part. If so, an instruction is sent to the terminal 11 to display characters (step S125).
The subsequent steps S131 to S167 are the same as steps S31 to S67 in FIGS.

  It is determined by the loop processing of steps S121 to S137 whether or not the first character to the last character of the important items have been sequentially traced. The determination for each character depends on whether any position of the rectangular area corresponding to each character is touched. If it is determined that the area has been touched, the character color is changed.

In the middle of judging sequentially from the first character to the last character, if you can't touch the screen or touch another location, as you can see from the flowchart, the characters that are judged to be touched The color is changed, and the next character (current determination target) waits without changing the character color. Eventually, when the current character to be determined is touched, the determination process after that character is continued.
The above is the description of the processing according to the second embodiment.

≪Process flow-Confirmation strength≫
Next, a process for calculating the confirmation strength will be described. The confirmation strength is an index of certainty whether or not the user has read and confirmed the intention confirmation display.
In this embodiment, the confirmation strength is calculated by a confirmation strength determination server 51 separate from the web server 31. As a modification, a mode in which the confirmation strength is calculated in the web server 31 is also conceivable.

FIG. 12 is a flowchart of tasks executed by the CPU of the confirmation strength determination server 51. A processing flow will be described with reference to FIG.
The CPU waits for a confirmation strength inquiry from the web server 31 (step S201). This inquiry is transmitted with the period data T1 and T2 and the description ID added from the web server in step S51 of FIG. 5 and step S151 of FIG. T1 is a period from the start of tracing an important matter to the end of tracing, and T2 is a period from the end of tracing an important matter to the pressing of a confirmation button.

  When receiving an inquiry (Yes in step S201), the CPU first compares the received T1 with a reference value (the minimum confirmation time of T1) (step S203). The minimum confirmation time is a value stored in the default determination condition 59 in advance. If the value of T1 is greater than the minimum confirmation time, the CPU stores a predetermined first value in a variable K representing the confirmation strength. The variable K is a variable in which a storage area is provided in the storage unit 57. An example of the first value is 25. This is a value representing the confirmation strength in the range of zero to 100, and the larger the value, the greater the accuracy (probably).

  On the other hand, if it is determined in step S203 that the value of T1 is equal to or shorter than the minimum confirmation time, the CPU stores a predetermined second value in the variable K indicating the confirmation strength (step S207). An example of the second value is zero. That is, the accuracy is lower than the first value.

Subsequently, the CPU compares the received T2 with a second reference value (maximum confirmation time of T2) (step S203). The maximum confirmation time is a value stored in advance in the default determination condition 59. If the value of T2 is greater than the maximum confirmation time, the CPU adds a predetermined third value to the variable K. An example of the third value is 25.
On the other hand, if it is determined in step S209 that the value of T2 is less than or equal to the maximum confirmation time, the CPU does not add anything to the variable K, and the routine proceeds to the next step S213.

Here, the default determination condition 59 will be described.
FIG. 13 is an explanatory diagram showing specific contents of the default determination condition 59 according to the present invention. As shown in FIG. 13, the default determination condition 59 is data in which the explanatory note ID is associated with the minimum confirmation time and the maximum confirmation time.

  Return to the description of the process. In step S213, the CPU receives a confirmation strength inquiry for the same description ID so far in the confirmation input time history 61 and confirms whether or not the history data is stored (step S213). Here, the confirmation input time history 61 stores the time required for the confirmation operation when each explanatory text has been confirmed by many users so far.

FIG. 14 is an explanatory diagram showing specific contents of the confirmation input time history 61 according to the present invention. As shown in FIG. 14, the confirmation input time history 61 is data in which a history ID, a description ID, and periods T1 and T2 are associated with each other.
The explanatory note ID is an identifier for identifying the explanatory note to be confirmed. This is data corresponding to the explanation sentence ID of the explanation sentence data 39B and the important matter data 39C.

  The history ID is an ID for identifying a plurality of data related to the same description ID. The periods T1 and T2 are data of the periods T1 and T2 attached to the confirmation strength inquiry received so far. In step S221 described later, the CPU stores the received T1 and T2 and the explanatory text ID in each item of the confirmation input time history 61.

Continue to explain task processing. When the data related to the same explanatory text ID as the inquiry received in step S201 is stored in the confirmation input time history 61 (Yes in step S213), the CPU uses the stored data to confirm the confirmation strength K. The following calculation is performed on the value (step S215).
K = K + 50 × (number of history data + 2 rank in history data of T1) ÷ (number of history data + 1)
Then, the routine proceeds to step S219.
By this calculation, a maximum of 50% is added to the confirmation strength K according to the rank in the history data of T1.

For example, in the case where there are nine pieces of history data, the above calculation is shown by taking, as an example, the case where the rank of T1 is first, sixth and lowest.
First, when T1 ranks first, the above calculation is
K = K + 50 × (9 + 2-1) / (9 + 1) = K + 50 × 10/10 = K + 50
And 50% is added to K.
Next, when the ranking of T1 is 6th, the above calculation is
K = K + 50 × (9 + 2-6) / (9 + 1) = K + 50 × 5/10 = K + 25
And the value added to K remains at 25%.
Furthermore, when the ranking of T1 is the lowest, the above calculation is
K = K + 50 × (9 + 2-10) / (9 + 1) = K + 50 × 1/10 = K + 5
And the value added to K remains at 5%.

As described above, in this embodiment, the confirmation strength K takes a maximum value of 25% according to the magnitude relationship of T1 with respect to the minimum confirmation time (see step S205). Further, a maximum of 25% is added according to the magnitude relationship of T2 with respect to the maximum confirmation time (see step S211). Up to this point, the confirmation strength K has a maximum value of 50%.
Furthermore, since a maximum of 50% is added according to the rank in the history data of T1, the confirmation strength K takes a value of 100% at the maximum.

On the other hand, when the data related to the same description ID as the inquiry received in step S201 is not stored in the confirmation input time history 61 (No in step S213), the CPU calculates the value of the confirmation strength K as follows. Is performed (step S217).
K = K × 2
Then, the routine proceeds to step S219.

  That is, in this embodiment, the confirmation strength K takes a value of 25% at the maximum in step S205, and further 25% is added in the step S211. However, when there is no history data, calculation based on the order of T1 as in step S215 described above cannot be performed. Therefore, in this case, in order to convert the maximum value of 50% that the confirmation strength K can take into 100%, in step S217, a predetermined conversion coefficient, that is, “2” is multiplied. Here, the maximum value “25%” taken by the confirmation strength K in step S205 and the maximum increment “25%” of the confirmation strength K in step S211 are both numerical examples. Therefore, in a mode in which these numerical values are different, the conversion coefficient, that is, the value of the coefficient to be multiplied to make the maximum value of K 100% is different from “2” in step S217 of FIG.

  The CPU transmits the processed confirmation strength K to the web server 31 (step S219). The transmitted data is received by the web server 31 in step S63 in FIG. 5 and step S163 in FIG.

Then, T1, T2 and the description ID are stored in the confirmation input time history 61 (step S221). When data with the same explanatory text ID is already stored, the history ID of the data to be stored is one value larger than the history ID attached to the data. If no data with the same description ID is stored, the history ID is set to 1.
Thereafter, the routine returns to step S201 and waits for a new inquiry from the web server 31.

  In addition to the embodiments described above, there can be various modifications of the present invention. These modifications should not be construed as not belonging to the scope of the present invention. The present invention should include the meaning equivalent to the scope of the claims and all modifications within the scope.

11: terminal 13: input unit 15: display unit 17: terminal CPU
19: Network communication unit 21: Audio reproduction unit 31: Web server 33: Web page processing unit 35: Intent confirmation processing unit 37: User input acquisition unit 39: Storage unit 39A: Web page data 39B: Explanation text data 39C: Important matter Data 41: Server communication unit 51: Confirmation strength determination server 53: Server communication unit 55: Confirmation strength determination unit 57: Storage unit 59: Default determination condition 61: Confirmation input time history

Claims (12)

A storage for storing documents to be confirmed by the user;
A display unit for displaying the document;
An input unit for detecting a user operation on the displayed document;
An intention confirmation processing unit that determines whether or not confirmation of the document has been obtained by the detected operation;
The input unit detects that the displayed document is touched and a touched position,
The intention confirmation processing unit displays the document stored in the storage unit on the display unit, and determines that the whole document or a predetermined part of the document is traced based on a change in a position touched by the document. An intention confirmation system characterized in that confirmation of the document is sometimes obtained. The storage unit stores in advance a confirmation location indicating whether the document and the location where confirmation is to be obtained is the whole or a portion of the document,
The system according to claim 1, wherein when the intention confirmation processing unit determines that the confirmation portion has been traced, confirmation of the document is obtained.   The intention confirmation processing unit is traced when a non-displayed part is traced after the document is displayed on the display unit so that only the top part of the confirmation part is displayed and the subsequent part is not displayed. The system according to claim 2, wherein a part of the document is displayed on the display unit.   The system according to claim 2 or 3, wherein when the confirmation location is a part of the document, the intention confirmation processing unit changes a display mode of the document between the confirmation location and a portion other than the confirmation location.   The intention confirmation processing unit assumes that the confirmation of the document is obtained when the time from when the document starts to be traced to when the document is traced is equal to or longer than the first reference time, and confirms when the document is less than the first reference time. The system as described in any one of Claims 1-4 on which a display which prompts redo is displayed on a display part.   The system according to claim 5, wherein the first reference time has a predetermined value. A first history storage unit for storing, as a history, a time required for the operation when the operation from the start of the document to the end of the trace has been performed so far;
The system according to claim 5, wherein the first reference time is determined based on a history stored in the first history storage unit.   The intention confirmation processing unit displays a display element for accepting a confirmation completion operation on the display unit, measures a time from when the document is traced to when the display element is operated, 8. The document according to claim 1, wherein the confirmation of the document is obtained when the time is shorter than the second reference time, and a display prompting the user to redo the confirmation is displayed on the display unit when the time is equal to or longer than the second reference time. The system described in.   The system according to claim 8, wherein the second reference time has a predetermined value. A second history storage unit for storing, as a history, a time required for the operation until the operation of the display element after the document has been traced has been performed;
The system according to claim 8, wherein the second reference time is determined based on a history stored in the second history storage unit. An audio playback unit for playing back audio data is further provided,
The storage unit stores voice data corresponding to the document in advance,
The system according to claim 1, wherein the intention confirmation processing unit causes the audio reproduction unit to reproduce the audio data stored in the storage unit when the document is traced. Computer
Using the display unit to display a document to be confirmed by the user on the display unit;
An operation detecting step for detecting a user operation on the displayed document using the input unit;
An intention confirmation step of determining whether confirmation of the document has been obtained by the detected operation;
The operation detecting step detects that the displayed document is touched and a touched position,
The intention confirmation step displays the data of the document stored in the storage unit in advance on the display unit, and determines that the entire document or a predetermined part is traced based on a change in the position touched by the document. An intention confirmation method characterized in that confirmation of the document is obtained when