JP2012173894A - Service providing device and service providing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To achieve content cooperation between different terminals.SOLUTION: In this service providing device, when a first user terminal is connected by using an access number, a first service providing part 10 specifies a second user terminal and second content on the basis of the access number, and specifies and provides first content corresponding to the specified second content to the first user terminal, and a second service providing part 20 provides new second content corresponding to the first content specified by the first service providing part 10 to the second user terminal specified by the first service providing part 10.

Description

  The present invention relates to a service providing apparatus and a service providing method.

  2. Description of the Related Art An automatic voice response device that automatically responds by voice to a connection using a specific access number (call destination telephone number) such as a telephone number is known (for example, see Non-Patent Document 1). In addition, digital signage terminals (see, for example, Non-Patent Document 2) that are installed in the city and present contents such as advertisements to users are also spreading. For example, a user can obtain simple information from a digital signage terminal by holding the mobile phone over a digital signage proximity communication interface (for example, NFC (Near Field Communication), see Non-Patent Document 5). On the other hand, in order to acquire more detailed content (for example, voice guidance) related to advertisements displayed on a digital signage terminal with a mobile phone, content cooperation with a service providing device that distributes the content to the digital signage terminal is indispensable. Become.

  FIG. 12 is a diagram illustrating an example of content cooperation between a first user terminal (mobile phone) and a second user terminal (digital signage terminal). A user acquires an access number such as a telephone number from second content (advertisement) displayed on a second user terminal (digital signage terminal) installed in the city. The user uses the first user terminal (mobile phone) to call the access number and connects to a service providing apparatus such as an automatic voice response apparatus. The service providing apparatus uses the first content (such as a reservation guide by voice) corresponding to the content of the second content (advertisement) currently displayed on the second user terminal (digital signage terminal) as the voice guidance for the first time. To the user terminal (mobile phone). The service providing apparatus transmits second content (a reservation screen including an input menu) corresponding to the first content (voice guidance) to the second user terminal (digital signage terminal).

  In order to perform necessary operations (reservation procedures, etc.), the user listens to the voice guidance on the first user terminal (mobile phone) and at the same time temporarily occupies the screen of the second user terminal (digital signage terminal). The reservation operation can be advanced while referring to the guidance displayed on the screen. Conventionally, necessary information is displayed as an image on the second user terminal (digital signage terminal) and used together with an operation such as reservation that has been performed only by voice guidance of the first user terminal (mobile phone). As a result, the user can discriminate operation options and video information at a glance, thereby enabling more efficient communication.

  By the way, for example, a user who has viewed the second content (advertisement) of the second user terminal (digital signage terminal) acquires the access number presented from the second user terminal (digital signage terminal), Assume that a user terminal (mobile phone) is used to connect to a service providing apparatus (for example, an automatic voice response apparatus). Since the service providing apparatus provides first content (voice guidance, for example, restaurant reservation guidance) corresponding to an advertisement (for example, restaurant guide) viewed by the user, the advertisement type (second content number) viewed by the user Need to know.

  In addition, the user performs an input operation (for example, press “1” to notify the reservation request) on the first user terminal (mobile phone) in accordance with the first content (voice guidance) corresponding to the second content (advertisement). Suppose you do. In this case, in order to provide the second content (for example, the reservation screen) corresponding to the input to the second user terminal (digital signage terminal) near the user, the terminal of the second user terminal (digital signage terminal). You need to identify the number.

  However, when the first user terminal (mobile phone) is connected to the voice automatic answering device, information that can be acquired on the voice automatic answering device side is the number of the first user terminal (that is, the caller number) and the connection. There is only access number used. It is usually difficult to prepare a large number of access numbers assigned to an automatic voice response device even if a dial-in (for example, see Non-Patent Document 3), a sub-address (for example, see Non-Patent Document 4), etc. are used. On the service providing device side such as a response device, the second content and the second user terminal must be specified from a limited access number.

  Conventionally, from a first user terminal such as a mobile phone, an access number such as a telephone number is used to connect to an automatic voice response device or the like. Since it is provided by “speech”, there is a demand to refer to such information using text and images. For example, obtain information on voice response service menu configuration and options (for example, 1: reserve, 2: change, 9: end, etc.) in advance by pamphlet or FAX service, and listen to all voice response services. Even if not, there is a service that can be advanced by pressing a push button (PB) on the way.

  In the prior art, as a method of identifying the second content from the access number, a method of connecting the service providing apparatus to a telephone line or the like and assigning a different access number for each second content (advertisement) (conventional 1-1), or , After connecting to a representative access number that accepts a plurality of second contents (advertisements), a method of allowing the user to input a desired second content number (conventional 1-2), or a method combining these methods (conventional 1-3).

  As a method for identifying the second user terminal (digital signage terminal), when displaying the additional content (second content) linked to the first content on the second user terminal, the second user terminal and the second user terminal There are a method of fixedly associating a user terminal in advance (conventional 2-1) and a method of allowing a user to input a second user terminal number (conventional 2-2).

“Voice response device”, Wikipedia, [online], [searched on January 19, 2011], Internet <http://www.weblio.jp/content/%E9%9F%B3%E5%A3%B0% E8% 87% AA% E5% 8B% 95% E5% BF% 9C% E7% AD% 94% E8% A3% 85% E7% BD% AE> “Digital Signage”, Wikipedia, [online], [searched on January 19, 2011], Internet <http://en.wikipedia.org/wiki/%E3%83%87%E3%82%B8%E3% 82% BF% E3% 83% AB% E3% 82% B5% E3% 82% A4% E3% 83% 8D% E3% 83% BC% E3% 82% B8> “Dial-in”, Wikipedia, [online], [searched on January 19, 2011], Internet <http://en.wikipedia.org/wiki/%E3%83%80%E3%82%A4%E3% 83% A4% E3% 83% AB% E3% 82% A4% E3% 83% B3> “What is“ sub-address ””, ITpro, [online], [searched on January 19, 2011], Internet <http://itpro.nikkeibp.co.jp/word/page/10030806/> “NFC (Near Field Communication)”, [online], [searched on January 19, 2011], Internet <http://www.sophia-it.com/content/Near+Field+Communication>

  Regarding the identification of the second content from the access number, the method shown in (Conventional 1-1) has a problem that an access number is required for each second content. Further, in the methods shown in (Conventional 1-2) and (Conventional 1-3), there is a problem that the user needs to explicitly specify the first content, and the operation becomes complicated.

  In addition, regarding the identification of the second user terminal, the method shown in (Conventional 2-1) has a problem that the second user terminal is not uniquely determined in advance when an unspecified number of users use it. In the method shown in (Conventional 2-2), there is a problem that the user needs to explicitly specify the second user terminal, and the operation becomes complicated.

  Accordingly, an object of the present invention made in view of the above point is that when a user who has viewed the second content displayed on the second user terminal connects from the first user terminal using the access number, (2) To provide a service providing apparatus and a service providing method capable of identifying a user terminal and a second content and providing a service in which the first content and the second content are linked.

  A service providing apparatus according to the present invention includes a first service providing unit that provides first content to a first user terminal, a second service providing unit that provides second content to a second user terminal, and the first A linkage relation table that associates an access number to be presented to a user terminal with the second user terminal and the second content, and a content relation table that associates the first content with the second content are stored. And a storage unit, wherein the first service providing unit, when the first user terminal is connected using the access number, is based on the access number and is associated with the first connection relationship table. Two user terminals and second content are identified, and the first content corresponding to the identified second content is identified from the content relationship table, and the first user terminal The second service providing unit provides new second content corresponding to the first content specified by the first service providing unit to the second user terminal specified by the first service providing unit. To do.

  The service providing apparatus according to the present invention includes a first service providing unit that provides first content to a first user terminal, a second service providing unit that provides second content to a second user terminal, A link relationship table associating an access number to be presented to the first user terminal, the second user terminal and the second content, and a session number capable of identifying the second user terminal and the second content; A storage unit that stores a content relationship table in which the first content and the second content are associated with each other, wherein the first service providing unit includes the access number and the session number. When the first user terminal is connected, the second user terminal and the second content are identified from the linkage table based on the session number. The first content corresponding to the second content is identified from the content relationship table and provided to the first user terminal, and the second service providing unit is configured to identify the first content identified by the first service providing unit. The new second content corresponding to the content is provided to the second user terminal specified by the first service providing unit.

  The service providing method according to the present invention includes: a first service providing unit that provides first content to a first user terminal; and a second service providing unit that provides second content to a second user terminal. A service providing method by a service providing apparatus provided, wherein the processing procedure by the service providing apparatus associates an access number presented to the first user terminal with the second user terminal and the second content A step of storing a table, a step of storing a content relationship table associating the first content with the second content, and the first service terminal using the access number by the first user terminal. A step of specifying the second user terminal and the second content from the linkage table based on the access number when connected, and specifying The first content corresponding to the second content is specified from the content relationship table and provided to the first user terminal, and the second service providing unit specifies the first service providing unit. Providing new second content corresponding to the first content to the second user terminal specified by the first service providing unit.

  The service providing method according to the present invention includes: a first service providing unit that provides first content to a first user terminal; and a second service providing unit that provides second content to a second user terminal. A service providing method by a service providing apparatus, comprising: an access number presented to the first user terminal, the second user terminal, the second content, and the second user. Storing a linkage relationship table associating a terminal and a session number capable of identifying the second content; storing a content relationship table associating the first content with the second content; 1 When the first user terminal is connected by the service providing unit using the access number and the session number, Identifying the second user terminal and the second content from the cooperation relationship table based on the association number, and identifying the first content corresponding to the identified second content from the content relationship table and the first usage Providing to the user terminal, and the second service providing unit specifies the new second content corresponding to the first content specified by the first service providing unit by the second service providing unit. Providing to the user terminal.

  According to the service providing apparatus and the service providing method according to the present invention, when a user who views the second content displayed on the second user terminal connects from the first user terminal using the access number, 2 It becomes possible to provide a service in which the user terminal and the second content are identified and the first content and the second content are linked.

FIG. 1 is a diagram showing a schematic configuration of a service providing system according to an embodiment of the present invention. FIG. 2 is a diagram showing a schematic configuration of a service providing apparatus according to an embodiment of the present invention. FIG. 3 is a diagram showing an operation sequence 1 of the service providing apparatus according to the first embodiment of the present invention. FIG. 4 is a diagram showing an operation sequence 2 of the service providing apparatus according to the first embodiment of the present invention. FIG. 5 is a diagram showing an operation sequence 3 of the service providing apparatus according to the first embodiment of the present invention. FIG. 6 is a diagram showing an operation sequence 4 of the service providing apparatus according to the first embodiment of the present invention. FIG. 7 is a diagram showing an operation sequence 5 of the service providing apparatus according to the first embodiment of the present invention. FIG. 8 is a diagram showing an operation sequence 1 of the service providing apparatus according to the second embodiment of the present invention. FIG. 9 is a diagram showing an operation sequence 2 of the service providing apparatus according to the second embodiment of the present invention. FIG. 10 is a diagram showing an operation sequence 3 of the service providing apparatus according to the second embodiment of the present invention. FIG. 11 is a diagram showing an operation sequence 4 of the service providing apparatus according to the second embodiment of the present invention. FIG. 12 is a diagram illustrating an example of content cooperation between the first user terminal and the second user terminal.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing an overview of a service providing system including a service providing apparatus according to an embodiment of the present invention. The first user terminals 100 (100-1 to 100-n) are, for example, mobile phones, and are connected to the service providing apparatus 1 through a telephone network by a predetermined access number (telephone number, URL, etc.). The second user terminals 200 (200-1 to 200-m) are digital signage terminals, for example, and are connected to the service providing apparatus 1 through a predetermined network such as the Internet. The service providing apparatus 1 includes a first service providing unit 10 that provides first content such as voice guidance to the first user terminal 100, and a second service that provides second content such as advertisement to the second user terminal 200. And a providing unit 20.

  The user of the first user terminal 100 can obtain the access number to the first service providing unit 10 from the display content of the second user terminal 200. The first user terminal 100 receives an access number from a user by key input or the like, and performs a connection such as a voice call to the first service providing unit 10. The first user terminal 100 transmits a PB signal corresponding to the key to the first service providing unit 10 when the keypad is pressed in addition to transmission / reception of voice or the like during a voice call or the like. The access number is, for example, a telephone number, and various numbers such as a direct communication number, dial-in, subaddress, or a combination thereof can be used.

  The second user terminal 200 receives the access number and the second content (such as an advertisement) provided from the second service providing unit 20 and displays them on the screen. Moreover, the 2nd user terminal 200 provides the interface corresponding to near communication standards, such as NFC, and can detect that the user held the 1st user terminal 100 over the own terminal. Further, when the second user terminal 200 detects the first user terminal 100 through the close-to-proximity communication interface, the number of the second content displayed at that time and the number of the own terminal (second user terminal number) ) And a session number can be generated and provided to the second service providing unit 10.

  In FIG. 1, the first user terminal 100 and the second user terminal 200 are connected to the service providing apparatus 1 via different communication networks such as a telephone network and a network, respectively. Both 100 and the second user terminal 200 may be connected to the service providing apparatus 1 via the same communication network. Further, the service providing apparatus 1 can be configured by a plurality of server apparatuses. For example, the first service providing unit 10 and the second service providing unit 20 may be configured by independent servers.

  FIG. 2 is a functional block diagram of the service providing apparatus according to the embodiment of the present invention. The service providing apparatus 1 includes a storage unit 30 in addition to the first service providing unit 10 and the second service providing unit 20. The first service providing unit 10 includes a first content storage unit 11 that stores the first content to be provided to the first user terminal 100, and the second service providing unit 20 is provided to the second user terminal 200. A second content storage unit 21 for storing the second content to be stored. The storage unit 30 includes a content relationship table 31 indicating correspondence between the second content and the first content, a content distribution table 32 indicating the distribution schedule of the second content to the second user terminal 200, and the first user terminal. 100 stores an access number management table 33 for managing access numbers to the service providing apparatus 1 presented to 100, and a linkage table 34 for storing correspondences such as second contents, second user terminal numbers, and access numbers. is doing.

  The first service providing unit 10 has a plurality of service providing functions corresponding to one first user terminal 100. When there is a connection request from the first user terminal 100, the first service providing unit 10 performs connection when there is a service providing function that can be used. Further, the first service providing unit 10 grasps the access number of the incoming call or the like and the first user terminal number at that time by notifying the caller number from the telephone network or the like. In addition, the first service providing unit 10 refers to the cooperation relationship table 34 and acquires a second content number that matches the access number. Further, when receiving the voice or the like or the PB signal from the first user terminal 100, the first service providing unit 10 uses, for example, the function of the existing voice automatic response device and based on the preset content relation table 31. The state of the first content is changed. Further, the first service providing unit 10 refers to the linkage table 34, acquires the second user terminal number using the access number as a key, and obtains the second user terminal number and the second content number, or “end” Is transmitted to the second service providing unit 20.

  The 2nd service provision part 20 acquires the 2nd content number and 2nd user terminal number in the said delivery time for every delivery time based on the content delivery table 32 set beforehand. The second service providing unit 20 receives the second user terminal number and the second content number or “end” from the first service providing unit 10. Here, when the second service providing unit 20 receives the second content number, the second content corresponding to the second content number is transmitted to the second user terminal 200 corresponding to the second user terminal number. To do. When the 2nd service provision part 20 receives "end", based on the content delivery table 32, the 2nd content number of the latest delivery time in the said 2nd user terminal number is acquired. The second service providing unit 20 deletes an item whose expiration date has passed in the linkage table 34.

  In addition, operation | movement of the 1st service provision part 10 and the 2nd service provision part 20 shall be explained in full detail in the below-mentioned operation sequence.

  Hereinafter, an operation sequence of the service providing system according to the embodiment of the present invention will be described with reference to the drawings. Hereinafter, the first user terminal 100 will be described as a mobile phone, the second user terminal 200 will be described as a digital signage terminal, the first service providing device 10 will be an automatic voice response device, and the second service providing unit 20 will be described as a digital signage management server. However, the scope of the present invention is not limited to such terminals and devices.

(First embodiment)
3 to 7 are diagrams showing an operation sequence of the service providing system according to the first embodiment of the present invention. In the first embodiment, an access number (telephone number) is used as a unique session number. That is, the access number in the first embodiment can be used only for connection of one line, and is not a form in which one access number is shared by a plurality of lines.

  First, the processing sequence of the first embodiment will be described with reference to FIG. In the present embodiment, in the service providing apparatus 1, the second service providing unit 20 in accordance with the content distribution table 32, the second content number (C2ID) to be distributed at the current time and the second user terminal number serving as the distribution destination. (T2ID) is acquired (step S101). For example, the second service providing unit 20 distributes the second content (for example, advertisement) with C2ID = 20000212 from the content distribution table 32 shown in Table 1 to the second user terminal 200 with T2ID = 50000001. To decide.

  Next, the second service providing unit 20 refers to the access number management table 33 and obtains an access number to be displayed on the screen of the second user terminal 200 (step S102). For example, the second service providing unit 20 searches the access number management table 33 shown in Table 2 for an access number whose use state flag is unused and whose last use time is the oldest. In this case, the second service providing unit 20 acquires 03-1234-0003 as the access number. When the second service providing unit 20 acquires the access number from the access number management table 33, the second service providing unit 20 changes the use state flag of the acquired access number to being used and updates the access number management table 33. For example, the second service providing unit 20 changes the usage state flag of 03-1234-0003 to being used, and updates the access number management table 33 as shown in Table 3.

  In the present embodiment, the second service providing unit 20 uses the acquired access number as a unique session number. This is because when the access number itself is unique, that is, when a plurality of lines do not share one access number, the access number can be used as a session number. The second service providing unit 20 sets the time obtained by adding a certain time to the current time as the valid time of the session number, and registers a new record in the linkage table 34 (step S103). For example, the linkage table 34 after record registration is a table as shown in Table 4.

  When the registration in the cooperation relationship table 34 is completed, the second service providing unit 20 sends the second content (advertisement) and the access number (telephone) to the second user terminal 200 according to the content distribution table 32 (Table 1). Number) is instructed (step S104). The second user terminal 200 displays the designated second content (advertisement) and access number (phone number) on the screen (step S105).

  Although details will be described later, while the second user terminal is occupied by a certain user, that is, the second content related to the first content of the first user terminal is displayed on the second user terminal. It should be noted that automatic updating (such as automatic distribution of advertisement) of the second content of the second user terminal 200 based on the content distribution table 32 is not performed during this period. That is, the second service providing unit 20 can control the second user terminal 200 whose terminal number is registered in the cooperation relationship table 34 so that the second content is not automatically updated.

  Next, the processing sequence of the first embodiment will be described with reference to FIG. User A views the second content (advertisement) displayed on the second user terminal 200 and confirms the access number (telephone number) related to the second content. When the user A inputs the access number (03-1234-0003) to the first user terminal 100 (mobile phone), the first user terminal 100 makes a call to the input access number (step S111).

  Based on the access number (incoming call number) transmitted by the first user terminal 100, the first service providing unit 10 determines the second content number and the second user terminal that the user A is currently viewing from the linkage table 34. A number is acquired (step S112). For example, the first service providing unit 10 uses the access number (03-1234-0003) as a key and the second content number (C2ID = 20000212) and the second user terminal number from the linkage table 34 shown in Table 4. (T2ID = 50000001) can be acquired.

  In addition, the first service providing unit 10 (automatic audio playback device) refers to the content relationship table 31 and acquires the first content number corresponding to the acquired second content number (step S113). For example, the first service providing unit 10 acquires the first content number (C1ID = 10000101) corresponding to the second content number (C2ID = 20000212) from the content relation table 31 shown in Table 5. The first service providing unit 10 transmits the first content (voice guidance) corresponding to the second content to the first user terminal 100 (step S114), and the first user terminal 100 transmits the received first content. Playback is performed (step S115). For example, the user A listens to the voice guidance from the first user terminal 100 such as “Please press 1 for reservation and 9 to end”.

  Subsequently, the processing sequence of the first embodiment will be described with reference to FIG. When transmitting the first content to the first user terminal 100, the first service providing unit 10 changes the state of the first content (step S121). For example, the first service providing unit 10 changes the state of the first content (C1ID = 10000101) from 0001 to 0002 in accordance with the reproduction of the first content (voice guidance) on the first user terminal 100. For the transition of the state of the first content, a technology such as an existing automatic audio playback device can be used. For example, in the first service providing unit 10, a setting such as “transition of the state of the first content from 0001 to 0002 in accordance with voice guidance reproduction” can be held in advance. The transition of the state of the first content from 0001 to 0002 is managed on the memory (not shown) of the first service providing unit 10, and as described later, the first service providing unit 10 Then, a new second content number is acquired based on the state of the first content after the transition.

  Next, the first service providing unit 10 newly acquires a second content number corresponding to the state of the first content from the content relationship table 31, and further acquires the second user terminal number from the cooperation relationship table 34. Obtain (step S122). Here, the correspondence between the state of the first content and the second content is described in advance in the content relationship table 31 as shown in Table 6. That is, the content relationship table 31 indicates the correspondence between the first content number and the second content number as shown in Table 5, or the first content number and the state of the first content and the second content as shown in Table 6. It includes various formats such as those showing correspondence with numbers. For example, the first service providing unit 10 can acquire the second content number (C2ID = 20000032) corresponding to the state (0002) of the first content (C1ID = 10000101) from the content relation table 31 shown in Table 6. it can. In addition, the first service providing unit 10 can acquire the second user terminal number (T2ID = 50000001) from the linkage table 34 shown in Table 4 using the session number (03-1234-0003) as a key.

  The first service providing unit 10 requests the second service providing unit 20 to display the second content (C2ID = 20000032) on the acquired second user terminal (T2ID = 50000001) (step S123). ). The second service providing unit 20 instructs the designated second user terminal 200 to display the second content (step S124), and the second user terminal 200 displays the second content (video information). (Step S125). For example, the second user terminal 200 is an input illustrating the voice guidance being played on the first user terminal 100 (“1 for reservation,..., 9 for termination”). A menu (“1: reservation,..., 9: end”) can be displayed on the screen. Thereby, the user A confirms the input menu from the screen display of the second user terminal 200 during the voice guidance of the first user terminal 100 and performs an input operation on the first user terminal 100. It becomes possible.

  Note that new acquisition of the second content corresponding to the state of the first content can also be performed by the second service providing unit 20. For example, when the first service providing unit 10 changes the state of the first content, if the first service providing unit 10 notifies the second service providing unit 20 of the first content and the state of the first content, the second content is displayed. The service providing unit 20 can newly acquire the second content corresponding to the state of the first content from the content relation table 31 shown in Table 6.

  Subsequently, the processing sequence of the first embodiment will be described with reference to FIG. User A views the second content displayed on the second user terminal 200 and performs an input operation on the first user terminal 100. For example, the user A inputs 1 to the first user terminal 100 in accordance with the screen display (second content) “Please press 1 for reservation”. When the first user terminal 100 has a voice recognition function, the user A can perform an input operation by voice. The first user terminal 100 notifies the input (1) from the user A to the first service providing unit 10 (step S131).

  When receiving the input notification from the first user terminal 100, the first service providing unit 10 changes the first content content (step S132). Specifically, the first service providing unit 10 changes the state of the first content using a technology such as an existing automatic audio playback device, and sends the first content corresponding to the new state to the first user terminal 100. (Step S133). For example, the first service providing unit 10 changes the state of the first content (C1ID = 10000101) from 0002 to 0003, and the first user terminal 100 reproduces the new first content corresponding to the new state. . For example, the first user terminal 100 receives a notification from the first service providing unit 10 and selects “Reservation. Please select the reservation details. 1 for reservation A, 2 for reservation B The first content (voice guidance) in a new state such as “...

  When the first service providing unit 10 changes the state of the first content, the first service providing unit 10 acquires the second content corresponding to the state of the first content from the content relation table 31 shown in Table 6 and sends it to the second user terminal 200. Is sent to the second service providing unit 20 (step S134). For example, the first service providing unit 10 acquires the second content (C2ID = 20000033) corresponding to the state (0003) of the first content (C1ID = 10000101) from the content relation table 31 shown in Table 6, and the second A display request is transmitted to the service providing unit 20. Here, for the second user terminal 200 (T2ID = 50000001) for displaying the second content, for example, the number acquired in step S122 may be used, or acquired again from the linkage table 34 in Table 4. You can also.

  As described above, new acquisition of the second content corresponding to the state of the first content can also be performed by the second service providing unit 20. For example, when the first service providing unit 10 changes the state of the first content, if the first service providing unit 10 notifies the second service providing unit 20 of the first content and the state of the first content, the second content is displayed. The service providing unit 20 can newly acquire the second content corresponding to the state of the first content from the content relation table 31 shown in Table 6.

  The second service providing unit 20 instructs the designated second user terminal 200 to display the designated second content (step S135), and the second user terminal 200 displays the second content. (Step S136). For example, the second user terminal 200 is the first in a new state such as “It is a reservation. Please select the reservation details. 1 for reservation A, 2 for reservation B,. An input menu (“1: Reservation A, 2: Reservation B,...) Illustrating content (voice guidance) can be displayed on the screen. Thereby, the user A confirms the input menu from the screen display of the second user terminal 200 during the voice guidance of the first user terminal 100 and performs an input operation on the first user terminal 100. It becomes possible.

  Subsequently, the processing sequence of the first embodiment will be described with reference to FIG. For example, after the sequence illustrated in FIG. 6, the user A views the second content displayed on the second user terminal 200 and performs an end operation on the first user terminal 100. For example, the user A inputs 9 to the first user terminal 100 in accordance with a screen display (second content) “Please press 9 when finished”. When the first user terminal 100 has a voice recognition function, the user A can perform an input operation by voice. The first user terminal 100 notifies the first service providing unit 10 of an end notification from the user A (step S141).

  Upon receiving the end notification from the first user terminal 100, the first service providing unit 10 performs a first content end process (step S142). For example, the first service providing unit 10 changes the state of the first content (C1ID = 10000101) from 0002 to 0004 (end), and notifies the first user terminal 100 of the end of the first content. Upon receiving the notification from the first service providing unit 10, the first user terminal 100 ends the first content (Step S143). For example, the first user terminal 100 receives the notification from the first service providing unit 10 and reproduces the voice guidance for ending such as “It is finished.

  Further, when receiving the end notification from the first user terminal 100, the first service providing unit 10 according to the content relation table 31 shown in Table 6 shows the state of the first content (C1ID = 10000101) indicating the end state (0004). The second content number (C2ID = 99999999) corresponding to is acquired, and the second service providing unit 20 is requested to end the second content to the second user terminal 200 (step S144). The first service providing unit 10 transmits the end request including the session number (03-1234-0003) to the second service providing unit 20. Here, for the second user terminal (T2ID = 50000001) that is the target of the termination request regarding the second content, for example, the number acquired in step S122 may be used, or the number from the cooperation relationship table 34 in Table 4 may be used again. It can also be acquired.

  Based on the session number (03-1234-0003) included in the end request, the second service providing unit 20 searches the linkage table 34 for a record corresponding to the session number, and deletes the searched record (step S145). ). Further, the second service providing unit 20 refers to the access number management table 33 and changes the use state flag of the access number corresponding to the session number to unused. The record deletion from the linkage table 34 and the update of the access number management table 33 can also be performed by the first service providing unit 10.

  Further, the second service providing unit 20 acquires the second content number to be distributed at the current time to the designated second user terminal number (T2ID = 50000001) according to the content distribution table 32 (step S146). The second service providing unit 20 instructs the second user terminal 200 to display the second content (advertisement) (step S147), and the second user terminal 200 transmits the designated second content (advertisement). ) Is displayed on the screen (step S148). That is, a normal advertisement screen is displayed on the second user terminal 200.

  As described above, according to the present embodiment, when the first user terminal 100 is connected using the access number, the first service providing unit 10 determines the second user terminal from the linkage table 34 based on the access number. 200 and the second content are specified, and the first content corresponding to the specified second content is specified from the content relationship table 31 and provided to the first user terminal 100. The second service providing unit 20 provides new second content corresponding to the first content specified by the first service providing unit 10 to the second user terminal 200 specified by the first service providing unit 10. Thereby, when the user who has watched the second content displayed on the second user terminal 200 connects from the first user terminal 100 with the access number, the second user terminal 200 and the second content are changed. It is possible to provide a service that identifies and links the first content and the second content.

  In the first embodiment, an access number to be accessed is displayed on the screen of the second user terminal 200, and the user acquires the access number, inputs it to the first user terminal 100, and connects. there were. However, in this method, since it is necessary to display on the second user terminal 200 an access number that the user may not actually access, access numbers corresponding to the maximum number of terminals are required. In the second embodiment, the first user terminal 100 and the second user terminal 200 communicate with each other using the short-range wireless communication standard such as NFC which is an existing technology, and the first user terminal 100 performs as necessary. In this method, the access number is obtained from the second user terminal 200 on demand, thereby eliminating the user's confirmation and operation and effectively using the access number.

(Second Embodiment)
FIGS. 8-11 is a figure which shows the operation | movement sequence of the service provision system which concerns on the 2nd Embodiment of this invention. In the second embodiment, a combination of an access number (telephone number) and a subaddress is used as a unique session number. In other words, the access number in the second embodiment assumes a form in which one access number is shared by a plurality of lines. Even when the access number (telephone number) is unique, a sub-address may be used.

  First, the processing sequence of the second embodiment will be described with reference to FIG. The second service providing unit 20 instructs the second user terminal 200 to display the second content (advertisement) according to the content distribution table 32 (Table 1) (step S201). For example, the second service providing unit 20 distributes the second content (for example, advertisement) with C2ID = 20000212 from the content distribution table 32 shown in Table 1 to the second user terminal 200 with T2ID = 50000001. To decide. The second user terminal 200 displays the designated second content (advertisement) on the screen (step S202). Note that the second user terminal 200 may manage the reproduction schedule of the second content.

  User A views the second content (advertisement) displayed on the second user terminal 200. For example, when the user A is interested in the second content, the first user terminal 100 is connected to the second user terminal 200 in order to contact the telephone reception center (first service providing device) of the advertiser. Move closer to the close proximity communication interface.

  The second user terminal 200 uses the operation of the user A holding the first user terminal 100 as a trigger, acquires the second content number being played back at that time, and obtains the number of the own terminal (second user terminal Number)), a unique session number is generated (step S203). For example, the second user terminal 200 has a sequence number (001) managed by the last three digits (001), date (1025), and second user terminal number of the second user terminal number (T2ID = 50000001). To generate a session number (SID = 0011025001).

  Here, it is also conceivable that the second user terminal 200 returns the access number and the session number to the first user terminal 100 using the inter-proximity communication interface. However, since the access number (telephone number) is a finite resource and is used in many second user terminals 200 (digital signage), it is preferable that the second service providing unit 20 performs centralized management. In this case, a slight delay occurs from when the second user terminal 200 issues an access number payout request to the second service providing unit 20 until the number is paid out. The second user terminal 200 is expected to respond as quickly as possible to the action of holding the user A (about 0.1 second). For this reason, the second user terminal 200 returns a URL for acquiring an access number to the first user terminal 100 using the inter-proximity communication interface. The second user terminal 200 embeds a session number for identifying the second content and the second user terminal number in the URL and transmits it to the first user terminal 100 (step S204). For example, the second user terminal 200 embeds a session number (SID = 0011025001) for identifying the second content and the second user terminal number in the URL (http://www.service.co.jp). “Http://www.service.co.jp?sid=0011025001” is transmitted to the first user terminal 100. In the first user terminal 100, the URL sent from the second user terminal 200 is displayed on the display unit (step S205).

  In addition, the URL is acquired by bringing the first user terminal 100 (mobile phone) closer to the second user terminal 200 (digital signage terminal) by not giving out the access number (phone number) immediately. If there is a user who does not connect to the second user terminal 200 and passes through the second user terminal 200, there is also an effect of avoiding a situation in which the access number is reserved and cannot be used elsewhere.

  When the second user terminal 20 notifies the first user terminal 100 of the URL, the second service providing unit 20 is notified of the session number (SID = 0011025001), the second content number (C2ID = 20000212), and the second user. The terminal number (T2ID = 50000001) is notified (step S206). Upon receiving the notification of the session number, the second content number, and the second user terminal number, the second service providing unit 20 sets the valid time of the session number by adding a certain time to the current time, A new record is registered in 34 (step S207). For example, the linkage table 34 after record registration is the table shown in Table 7. At this stage, the access number has not yet been determined.

  Next, the processing sequence of the second embodiment will be described with reference to FIG. When the user A clicks the URL displayed on the first user terminal 100, the first user terminal 100 uses the Internet access function to access the designated URL, and requests an access number (access number issuance). Request) (step S211).

  The second service providing unit 20 refers to the access number management table 33 and acquires an access number to be presented to the first user terminal 100 (step S212). For example, the second service providing unit 20 searches the access number management table 33 shown in Table 8 for an access number whose use state flag is unused and whose last use time is the oldest. The access number is managed by a combination of a parent number (for example, 03-1234-0003) and a child number (for example, 00) because one number is used for a plurality of lines. In this case, the second service providing unit 20 acquires 03-1234-0003-00 as the access number. When the second service providing unit 20 acquires the access number from the access number management table 33, the second service providing unit 20 changes the use state flag of the acquired access number to being used and updates the access number management table 33.

  Further, the second service providing unit 20 registers the access number (parent number 03-1234-0003) in the linkage table 34 (Table 10) using the session number as a key (step S213). The second service providing unit 20 sets the session number as a subaddress (designated incoming call number) in addition to the acquired access number and presents it to the first user terminal 100 (step S214). The first user terminal 100 displays the received access number and subaddress (step S215).

  Next, the processing sequence of the second embodiment will be described with reference to FIG. When the user A clicks the number (access number and subaddress) displayed on the first user terminal 100, the first user terminal 100 makes a call to the designated call number (03-1234-0003 * 0011025001). Is performed (step S221).

  The first service providing unit 10 acquires the subaddress (SID = 0011025001) from the incoming call number (03-1234-0003 * 0011025001), and from the linkage table 34 (Table 10), the second content ( The advertisement number (C2ID = 20000212) is acquired (step S222). Also, the first service providing unit 10 (automatic audio playback device) refers to the content relation table 31 shown in Table 5 and acquires the first content number corresponding to the acquired second content number (step S223). For example, the first service providing unit 10 acquires the first content number (C1ID = 10000101) corresponding to the second content number (C2ID = 20000212) from the content relation table 31 shown in Table 5. The first service providing unit 10 transmits the first content (voice guidance) corresponding to the second content to the first user terminal 100 (step S224), and the first user terminal 100 receives the received first content. Playback is performed (step S225). For example, the user A listens to the voice guidance from the first user terminal 100 such as “Please press 1 for reservation and 9 to end”.

  Subsequently, the processing sequence of the second embodiment will be described with reference to FIG. When transmitting the first content to the first user terminal 100, the first service providing unit 10 changes the state of the first content (step S231). For example, the first service providing unit 10 changes the state of the first content (C1ID = 10000101) from 0001 to 0002 in accordance with the reproduction of the first content (voice guidance) on the first user terminal 100.

  Next, the first service providing unit 10 acquires the second content number corresponding to the state of the first content from the content relationship table 31 shown in Table 6, and further, from the cooperation relationship table 34, the second user terminal. A number is acquired (step S232). Here, it is assumed that the correspondence between the state of the first content and the second content is described in the content relation table 31 in advance. For example, the first service providing unit 10 can acquire the second content number (C2ID = 20000032) corresponding to the state (0002) of the first content (C1ID = 10000101) from the content relation table 31 shown in Table 6. it can. In addition, the first service providing unit 10 can obtain the second user terminal number (T2ID = 50000001) from the linkage table 34 shown in Table 10 using the session number (SID = 0011025001) as a key.

  The first service providing unit 10 requests the second service providing unit 20 to display the second content (C2ID = 20000032) on the acquired second user terminal (T2ID = 50000001) (step S233). ). The second service providing unit 20 instructs the designated second user terminal 200 to display the second content (step S234), and the second user terminal 200 displays the second content (video information). (Step S235). For example, the second user terminal 200 is an input illustrating the voice guidance being played on the first user terminal 100 (“1 for reservation,..., 9 for termination”). A menu (“1: reservation,..., 9: end”) can be displayed on the screen. Thereby, the user A confirms the input menu from the screen display of the second user terminal 200 during the voice guidance of the first user terminal 100 and performs an input operation on the first user terminal 100. It becomes possible.

  As described above, according to the present embodiment, when the first user terminal 100 is connected using the access number and the session number, the first service providing unit 10 selects the second from the linkage table 34 based on the session number. The user terminal 200 and the second content are specified, and the first content corresponding to the specified second content is specified from the content relationship table 31 and provided to the first user terminal 100. Also, the second service providing unit 20 provides new second content corresponding to the first content specified by the first service providing unit 10 to the second user terminal 200 specified by the first service providing unit 10. Thereby, when the user who has watched the second content displayed on the second user terminal 200 connects from the first user terminal 100 with the access number, the second user terminal 200 and the second content are changed. It is possible to provide a service that identifies and links the first content and the second content.

  The session number is generated based on the terminal number of the second user terminal 200. As a result, a complicated procedure for generating a unique session number is not required, and a session number can be generated quickly.

  The second service providing unit 200 presents an access number to the first user terminal 100 when an access number issuance request including a session number is received from the first user terminal 100. As a result, an access number is not actually required, and even when there is a user who passes the second user terminal 200, for example, it is possible to avoid a situation where the access number is reserved and cannot be used elsewhere. is there.

  Although the present invention has been described based on the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and corrections based on the present disclosure. Therefore, it should be noted that these variations and modifications are included in the scope of the present invention. For example, functions included in each member, each means, each step, etc. can be rearranged so as not to be logically contradictory, and a plurality of means, steps, etc. can be combined or divided into one. Is possible.

DESCRIPTION OF SYMBOLS 1 Service provision apparatus 10 1st service provision part 11 1st content storage part 20 2nd service provision part 21 2nd content storage part 30 Storage part 31 Content relationship table 32 Content distribution table 33 Access number management table 34 Cooperation relationship table 100 1st 1 user terminal 200 second user terminal

Claims (8)

A first service providing unit for providing first content to a first user terminal;
A second service providing unit for providing the second content to the second user terminal;
A link relationship table associating the access number presented to the first user terminal with the second user terminal and the second content, a content relationship table associating the first content with the second content, A service providing device comprising: a storage unit for storing
When the first user terminal is connected using the access number, the first service providing unit specifies the second user terminal and the second content from the linkage table based on the access number, and specifies Identifying the first content corresponding to the second content from the content relationship table and providing the first content to the first user terminal,
The second service providing unit provides new second content corresponding to the first content specified by the first service providing unit to the second user terminal specified by the first service providing unit. Providing device. A first service providing unit for providing first content to a first user terminal;
A second service providing unit for providing the second content to the second user terminal;
A linkage table associating an access number to be presented to the first user terminal, the second user terminal and the second content, and a session number capable of identifying the second user terminal and the second content; A storage unit that stores a content relationship table in which the first content and the second content are associated with each other,
When the first user terminal is connected using the access number and the session number, the first service providing unit obtains the second user terminal and the second content from the linkage table based on the session number. Identifying and providing the first content corresponding to the identified second content from the content relationship table to the first user terminal;
The second service providing unit provides new second content corresponding to the first content specified by the first service providing unit to the second user terminal specified by the first service providing unit. Providing device.   The service providing apparatus according to claim 2, wherein the session number is generated based on a terminal number of the second user terminal.   The second service providing unit presents the access number to the first user terminal when there is an access number issue request including the session number from the first user terminal. 4. The service providing apparatus according to 3. A first service providing unit for providing first content to a first user terminal;
A service providing method by a service providing apparatus comprising: a second service providing unit that provides second content to a second user terminal;
The processing procedure by the service providing apparatus is as follows:
Storing an association table that associates the access number to be presented to the first user terminal with the second user terminal and the second content;
Storing a content relationship table associating the first content with the second content;
By the first service providing unit,
When the first user terminal is connected using the access number, the step of identifying the second user terminal and the second content from the linkage table based on the access number;
Identifying the first content corresponding to the identified second content from the content relationship table and providing the first content to the first user terminal;
By the second service providing unit,
Providing a new second content corresponding to the first content specified by the first service providing unit to the second user terminal specified by the first service providing unit. A first service providing unit for providing first content to a first user terminal;
A service providing method by a service providing apparatus comprising: a second service providing unit that provides second content to a second user terminal;
The processing procedure by the service providing apparatus is as follows:
A linkage table that associates an access number to be presented to the first user terminal, the second user terminal and the second content, and a session number capable of identifying the second user terminal and the second content; Memorizing step;
Storing a content relationship table associating the first content with the second content;
By the first service providing unit,
When the first user terminal is connected using the access number and the session number, the step of identifying the second user terminal and the second content from the linkage table based on the session number;
Identifying the first content corresponding to the identified second content from the content relationship table and providing the first content to the first user terminal;
By the second service providing unit,
Providing a new second content corresponding to the first content specified by the first service providing unit to the second user terminal specified by the first service providing unit.   The service providing method according to claim 6, wherein the session number is generated based on a terminal number of the second user terminal.   When there is an access number issue request including the session number from the first user terminal to the second service providing unit, the second service providing unit provides the access number to the first user terminal. The service providing method according to claim 6 or 7, further comprising a step of presenting.

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