JP2012137907A - Order entry system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order entry system capable of recording a reason why a clerk is called.SOLUTION: When receiving a call from a call unit 3, a controller 5 records a table number of a table to which the call unit 3 having made the call as a call table number, transmits the call table number to a call display device 4, and makes the call display device 4 display the call table number. A clerk terminal 2 transmits a response termination table number input by a clerk having the clerk terminal 2 and having responded to the call and a reason of the call to the controller 5. When receiving the response termination table number and the reason of the call, the controller 5 erases the record of the call table number corresponding to the response termination table number, records the response termination table number and the reason of the call, transmits display erase instruction of the call table number corresponding to the response termination table number to the call display device 4, and makes the call display device 4 erase the display of the call table number corresponding to the response termination table number.

Description

  The present invention relates to an order entry system for registering orders.

  An order entry system for registering an order (Order) that can call a store clerk is described in, for example, Japanese Patent Application Laid-Open No. 2007-172436. .

JP 2007-172436 A

  However, there is no prior literature that describes recording the reason why the store clerk was called.

  An object of the present invention is to provide an order entry system capable of recording the reason why a store clerk is called.

According to the present invention,
An order entry system having a calling part, a call indicator, a clerk terminal, and a controller,
When the controller receives a call from the calling unit, the controller records the table number of the table provided with the calling unit that has made the call as a calling table number, and transmits the calling table number to the call indicator. Processing to display the call table number on the call display device;
The store clerk terminal performs a process of transmitting to the controller the corresponding end table number and the reason for the call entered by the store clerk corresponding to the call with the store clerk terminal,
When the controller receives the correspondence end table number and the reason for being called from the clerk terminal, the controller deletes the record of the call table number corresponding to the correspondence end table number in the controller, and the correspondence end The table number and the reason for the call are recorded, and the call table number corresponding to the corresponding end table number is transmitted to the call indicator by transmitting a display deletion instruction of the call table number corresponding to the corresponding end table number An order entry system can be obtained in which the calling display is erased by the call display device.

  ADVANTAGE OF THE INVENTION According to this invention, the order entry system which can record the reason for which the salesclerk was called can be obtained.

1 is a block diagram of an order entry system according to a first embodiment of the present invention. It is a figure which shows the display screen of the call display machine of the order entry system shown by FIG. It is a figure which shows the screen (The table number with a present call is displayed) of the handy terminal of the order entry system shown by FIG. It is a figure which shows the screen (displaying the screen which inputs a reason for calling) of the handy terminal of the order entry system shown in FIG. 4 is a correspondence table between item-by-item call reasons and item numbers (No) stored in the controller of the order entry system shown in FIG. 1. It is a figure which shows an example of the record of the reason for calling recorded on the controller of the order entry system shown in FIG. It is a figure which shows an example of the record of a call reason with the call reason 9 (others) recorded on the controller of the order entry system shown in FIG. It is a block diagram of the order entry system by the 2nd Embodiment of this invention.

  Next, embodiments of the present invention will be described in detail.

  Referring to FIG. 1, an order entry system according to a first embodiment of the present invention is shown. The order entry system according to the first embodiment is an order entry system in which an order is input at a self-order terminal (customer terminal) 1 and / or a handy terminal (sales clerk terminal) 2.

[Components of Order Entry System According to First Embodiment]
First, the components of this order entry system will be described.

  This order entry system includes a plurality of self-order terminals 1 and a plurality of handy terminals 2. The plurality of self-order terminals 1 are provided on a plurality of tables, respectively.

  The self-order terminal 1 has a calling unit 3. The calling unit 3 is a call key displayed on the touch panel screen of the self-order terminal (customer terminal) 1 or a call button provided on a screen other than the screen of the self-order terminal 1. The self-order terminal 1 can send a call to the controller 5 and call a store clerk by pressing the call part (call key or call button) 3.

  On the call display 4, the table number of the table provided with the calling unit 3 that made the call is displayed.

  The handy terminal (store clerk terminal) 2 has the handy terminal 2 and the store clerk corresponding to the call inputs the corresponding end table number and the call reason (call reason). The handy terminal 2 transmits the input correspondence end table number and the reason for being called (reason for calling) to the controller 5.

  In the example shown in the figure, the connection between the controller 5 and a POS (Point Of Sales) terminal 6 which is a settlement terminal, the connection between the controller 5 and the kitchen terminal 7 provided in the kitchen, and the connection between the controller 5 and the call display device 4 are as follows: This is done by wired communication. Instead, the connection between the controller 5 and a POS (Point Of Sales) terminal 6 that is a settlement terminal, the connection between the controller 5 and the kitchen terminal 7 provided in the kitchen, and the connection between the controller 5 and the call display 4 are performed by wireless communication. It may be done at.

  In the illustrated example, the connection between the self-order terminal 1 and the controller 5 is performed by wireless communication via a wireless access point 8 connected to the controller 5. Instead, the self-order terminal 1 and the controller 5 may be connected by wired communication.

  The controller 5 includes a memory that stores the program 11 and the correspondence tables 9 and 10. The correspondence table 9 represents the correspondence between the calling unit 3 and the table number of the table in which the calling unit 3 is provided. The correspondence table 10 will be illustrated and described later. The controller 5 controls the entire system according to the program 11 stored in the memory in the controller 5.

  Specifically, the controller 5 stores the customer order data input to the controller 5 by the self-order terminal (customer terminal) 1 or the handy terminal (clerk terminal) 2 in the memory in the controller 5.

  Further, the controller 5 transmits a cooking instruction including customer order data to the kitchen terminal 7.

  Furthermore, the controller 5 transmits a table number display instruction including the table number of the table in which the calling unit 3 that has made the call is provided to the call display device 4, and the response to the call display device 4 that has been handled. A display deletion instruction for the table number corresponding to the end table number is transmitted.

  Further, in response to the settlement notification from the POS terminal (settlement terminal) 6, the controller 5 transmits to the POS terminal (settlement terminal) 6 information for settlement such as customer order data and reason for calling. .

  The POS terminal (settlement terminal) 6 sends a settlement notice including the table number of the table attached by the customer to the controller 5 at the time of settlement. When the controller 5 responds to the settlement notification and transmits the order data and the call reason recorded together with the table number to the POS terminal (settlement terminal) 6, the POS terminal (settlement terminal) 6 The data and the reason for the call are received, the settlement amount is calculated according to the order data, and the service to be provided to the customer is determined according to the reason for the call. In this way, the POS terminal 6 performs a customer order settlement process. The customer's order may be input at the POS terminal 6.

  The kitchen terminal 7 outputs a cooking instruction including customer order data transmitted from the controller.

[Characteristics of the configuration of the order entry system according to the first embodiment]
Next, the structural features of this order entry system will be described.

  In FIG. 1, a self-order terminal (customer terminal) 1 inputs customer order data on a table provided with the self-order terminal 1 to a controller 5. Alternatively, instead of the self-order terminal 1, the handy terminal (sales clerk terminal) 2 inputs the customer order data on the table to the controller 5.

  When the order data of the customer attached to the table is inputted, the controller 5 records the order data together with the table number (# 8) of the table and transmits the order data to the kitchen terminal 7 together with the table number. To do. At this time, the controller 5 records the order data and the table number (# 8) in a part of the remaining area of the memory in the controller 5.

  Here, when the customer on the table presses the calling unit 3 of the self-order terminal 1 provided on the table in order to call the store clerk, the calling unit 3 transmits a call to the controller 5. When the controller 5 receives the call from the calling unit 3, the table number (# 8) of the table in which the calling unit 3 that made the call is provided is used as the calling table number, and the remaining areas of the memory in the controller 5 are stored. Record in another part. Then, the controller 5 performs processing for transmitting the call table number (# 8) to the call display device 4 as a table number display instruction and displaying the call table number (# 8) on the call display device 4.

  FIG. 2 shows a display screen of the call display device 4 at that time. In addition to the call table numbers # 3, # 5, # 10, and # 12, the call table number # 8 is displayed on the display screen of the call display device 4 shown in the figure.

  In FIG. 1, a handy terminal (a clerk terminal) 2 has the clerk terminal 2 and the corresponding ending table number (# 8) and the reason for being called (reason for calling) by the clerk corresponding to the call. Is input, the corresponding end table number (# 8) and the reason for being called (reason for calling) are transmitted to the controller 5.

  At this time, in the handy terminal (clerk terminal) 2, the input to the handy terminal (clerk terminal) 2 of the correspondence end table number (# 8) is displayed on the screen of the handy terminal (clerk terminal) 2. This is done by selecting and operating the number (# 8) corresponding to the corresponding end table number (# 8) from the table numbers with the current call (see FIG. 3). Further, the reason for calling (reason for calling) to the handy terminal (clerk terminal) 2 is input from the reasons for each item displayed on the screen of the handy terminal (clerk terminal) 2 (see FIG. 4). This is done by selecting an item corresponding to the reason for calling (calling reason).

The reasons (calling reasons) for each item are as follows.
1 chopsticks: add chopsticks 2 water: add water 3 cups: add cups 4 dishes: add dishes 5 teas: add tea 6 servings delay claim: food is slow to take (time from order) 7) Claims related to cooking (savory taste, light taste, strange taste, foreign matter mixed, not lit, too hard, too soft, etc.)
8 Complaints: Complaints that the table is full of dishes etc. 9 Others: Other complaints

  In FIG. 1, the handy terminal (clerk terminal) 2 transmits to the controller 5 the correspondence end table number (# 8) and the reason for being called (reason for calling), which are input by the selection operation.

  When the controller 5 receives the correspondence end table number (# 8) and the reason for being called (reason for calling) from the handy terminal (sales clerk terminal) 2, the controller 5 from another part of the remaining area of the memory in the controller 5 The record of the call table number (# 8) corresponding to the corresponding end table number (# 8) is deleted, and the corresponding end table number (# 8) and the reason for calling (call reason) are stored in the memory in the controller 5. In another part of the remaining area. As shown in FIG. 5, the controller 5 stores a correspondence table 10 between item numbers (No.) and calling reasons (calling reasons) for each item, and the controller 5 calls the calling reason. (Call reason) is recorded as shown in FIG. Further, the controller 5 transmits a table number display deletion instruction for the call table number (# 8) corresponding to the corresponding end table number (# 8) to the call display device 4 to correspond to the corresponding end table number (# 8). A process for causing the call display device 4 to delete the display of the call table number (# 8) is performed.

  Here, in the handy terminal (sales clerk terminal) 2, the input to the handy terminal (sales clerk terminal) 2 of the reason for calling (reason for calling) corresponds to the reason for calling (reason for calling), When “9 other” in FIG. 4 is selected and operated, an input screen provided with an area for inputting the contents of other reasons after the input of “9 other” by the selection operation (FIG. 4). 7) is displayed. When the contents of other reasons are input to the area of the input screen, the handy terminal (sales clerk terminal) 2 transmits the contents of other reasons to the controller 5.

  In FIG. 1, when the controller 5 receives the content of the other reason from the handy terminal (sales clerk terminal) 2, the content of the other reason is transferred to the further part of the remaining area of the memory in the controller 5. In addition to the already recorded correspondence end table number and the reason for calling (calling reason), it is recorded. FIG. 7 shows an example of a record of a call reason with a call reason 9 (others) recorded in the controller 5.

  In FIG. 1, a POS terminal (settlement terminal) 6 sends a settlement notice including the table number (# 8) of the table with the customer to the controller 5 at the time of settlement.

  In response to the settlement notification, the controller 5 transmits the order data recorded together with the table number (# 8) and the reason for the call (call reason) to the POS terminal (checkout terminal) 6. When the POS terminal (settlement terminal) 6 receives the order data and the reason for calling (reason for calling), it calculates the settlement amount according to the order data and the customer according to the reason for calling (reason for calling). The service to be provided (service for discounting charges, giving coupons, etc.) is determined.

  When the controller 5 records the order data, the reason for being called (reason for calling), and the contents of other reasons together with the table number (# 8), the table 5 (# 8) responds to the settlement notification. ), The order data recorded together with the reason, the reason for the call (reason for call), and the other reason are transmitted to the POS terminal (settlement terminal) 6. Upon receiving the order data, the reason for being called (reason for calling), and the contents of other reasons, the POS terminal (checkout terminal) 6 calculates the settlement amount according to the order data and calls the reason for calling (calling) Reasons) and other reasons, the service to be provided to the customer (service for discounting the fee, giving coupons, etc.) is determined.

[Operation of Order Entry System According to First Embodiment]
Next, the operation from the order of dishes to the settlement in the order entry system of FIG. 1 will be described.

  1) The customer himself / herself inputs order data into the controller 5 at the self-order terminal (customer terminal) 1. Alternatively, the order data desired by the customer is input to the controller 5 at the handy terminal (a clerk terminal) 2 carried by the clerk.

  2) The order data is stored in the controller 5 together with the customer number / table number and the like.

  3) The controller 5 transmits order data to the kitchen terminal 7 such as a kitchen printer or a kitchen display, and the kitchen terminal 7 displays this, prints it out, etc., and instructs cooking.

  4) When cooking is completed, transported to the table, and the meal is finished, the customer settles the fee at the POS terminal (settlement terminal) 6. At the time of payment, the controller 5 transmits the customer order data to the POS terminal 6 in response to the payment notification from the POS terminal 6, and the POS terminal 6 can perform payment.

  Next, an operation from the salesclerk call to recording the reason for calling (reason for calling) in the order entry system of FIG. 1 will be described.

  1) The self-order terminal 1 can call a store clerk by pressing the calling unit 3 ("call key" displayed on the screen of the touch panel or "call button" provided outside the screen).

  2) When a call operation is performed at the self-order terminal 1, the controller 5 records this as a call table number and transmits this call table number to the call display device 4. At this time, the controller 5 stores the calling unit 3 of the self-order terminal 1 and the table number correspondence table 9, and by referring to this table, it is possible to determine from which table the call is made. . The call display device 4 displays the call table number (FIG. 2).

  3) The store clerk with the handy terminal 2 looks at the call indicator 4 and goes to the table where the call is made to respond to the customer's request.

  4) When the clerk with the handy terminal 2 finishes handling, the table number of the current call is displayed on the screen of the handy terminal 2 (FIG. 3), and the table number that has been dealt with is pressed. A screen for inputting the reason (call reason) is displayed (FIG. 4), the corresponding call reason is pressed, and the table number and the call reason are transmitted to the controller 5.

  5) The table number transmitted from the handy terminal 2 and the call reason for each item are recorded by the controller 5, and the controller 5 sends an instruction to the call display device 4 to delete the display of the call of the table number. The display 4 erases the display of the table number.

  6) The controller 5 stores an item number (No.) and call reason correspondence table 10 (FIG. 5), and the call reason is recorded as shown in FIG. The time is, for example, the time when reception of an order is started.

  Next, the operation when the reason for calling (calling reason) is “9 other” in the order entry system of FIG. 1 will be described.

  1) When the reason for calling “9 other” is input to the controller 5 by the handy terminal 2, in addition to being recorded in the controller 5 as shown in FIG. 6, a screen provided with an area for storing the contents of other reasons ( 7) is displayed on the handy terminal 2. In this area, the time when the reason for calling “9 other” is input and the number of the handy terminal (HT) where the input is made are also recorded.

  2) The store clerk who has entered the reason for calling “9 other” enters the contents of “9 other” on the call reason input screen of the handy terminal 2 when there is room after entering. Input is performed using functions provided in the handy terminal 2, such as handwriting input, character input using keys, and voice input. The controller 5 converts the input data into a recordable format and records it in the contents column. If there is no input after a predetermined time (for example, 20 minutes), a command for displaying a screen prompting the user to input the content of “9 other” is sent from the controller 5 to the corresponding handy terminal 2. Also good. The contents of “9 other” may be input using the POS terminal 6, or “9 other” may be input using another device (for example, a personal computer) connected to the order entry system. The contents may be input.

  Next, the service based on the operation at the time of payment and the reason for calling in the order entry system of FIG. 1 will be described.

  1) At the time of payment, the controller 5 responds to the payment notification from the POS terminal 6 and also sends a call record including the call reason to the POS terminal 6 along with the order data.

  The POS terminal 6 stores the item number (No.) and the call reason correspondence table 10 (FIG. 5). The POS terminal 6 confirms the record of the customer's “call” and checks the item No. If there is a call to 6-8 (6: serving delay claim, 7: cooking claim, 8: cleanup claim) The contents are displayed on the screen, and services such as discounting fees and issuing coupons are provided. The store clerk looks at the screen, apologizes for the inconvenience, and tells the customer that the service is to be performed.

  The reason is item no. In the case of 1 to 5, services such as discounting of fees and issuing coupons are not performed.

  In addition, the controller 5 confirms the record of the customer's “call”, and transmits the content displayed on the screen for the store clerk and the instruction to perform a service such as discounting the fee or issuing a coupon to the POS terminal 6. May be.

  2) Depending on the number of reasons, the discount rate may be changed, or the coupon type may be changed depending on the type of reason.

  In this embodiment, the following effects are produced.

  1) By recording the reason for calling (reason for calling), the service status of the store can be analyzed.

  2) It is possible to analyze the reason for calling (reason for calling) and improve the service of the store.

  3) If there is a problem with the service of the store, it is possible to recover the mentality of the offending customer by performing a service such as discounting the fee or issuing a coupon at the time of payment.

  Referring to FIG. 8, an order entry system according to a second embodiment of the present invention is shown.

[Components of Order Entry System According to Second Embodiment]
First, the components of this order entry system will be described.

  The order entry system according to the second embodiment has the same components as the order entry system according to the first embodiment described above, except for the components described below.

  That is, the order entry system according to the second embodiment is an order entry system in which an order is input at the handy terminal (clerk terminal) 2.

  This order entry system includes a plurality of handy terminals 2 and a plurality of callers 3 '. A plurality of callers 3 'are provided in a plurality of tables, respectively, instead of the self-order terminal 1 having the calling unit 3 of FIG. Similarly to the calling unit 3 of the self-order terminal 1 shown in FIG. 1, the calling device 3 ′ can transmit a call to the controller 5 and call a store clerk when the calling device 3 ′ is pressed.

  The controller 5 includes a memory storing a correspondence table 9 'instead of the correspondence table 9 of FIG. The correspondence table 9 'represents the correspondence between the caller 3' and the table number of the table in which the caller 3 'is provided.

  The order entry system according to the second embodiment has the same components as the order entry system according to the first embodiment except for the components described above.

[Configuration Features of Order Entry System According to Second Embodiment]
Next, the structural features of this order entry system will be described.

  In FIG. 8, the handy terminal (clerk terminal) 2 inputs customer order data on the table to the controller 5.

  When the order data of the customer attached to the table is inputted, the controller 5 records the order data together with the table number (# 8) of the table and transmits the order data to the kitchen terminal 7 together with the table number. To do. At this time, the controller 5 records the order data and the table number (# 8) in a part of the remaining area of the memory in the controller 5.

  Here, when the customer on the table presses a caller 3 ′ provided on the table to call a store clerk, a call is transmitted from the caller 3 ′ to the controller 5. When the controller 5 receives the call from the caller 3 ′, the table number (# 8) of the table in which the caller 3 ′ that made the call is provided is set as the call table number, and the remaining memory of the memory in the controller 5 is set. Record in another part of the area. Then, the controller 5 performs processing for transmitting the call table number (# 8) to the call display device 4 as a table number display instruction and displaying the call table number (# 8) on the call display device 4.

  FIG. 2 shows a display screen of the call display device 4 at that time. In addition to the call table numbers # 3, # 5, # 10, and # 12, the call table number # 8 is displayed on the display screen of the call display device 4 shown in the figure.

  In FIG. 8, the handy terminal (clerk terminal) 2 has the clerk terminal 2 and the clerk corresponding to the call, the correspondence end table number (# 8) that has been dealt with and the reason for being called (reason for calling) Is input, the corresponding end table number (# 8) and the reason for being called (reason for calling) are transmitted to the controller 5.

  At this time, in the handy terminal (clerk terminal) 2, the input to the handy terminal (clerk terminal) 2 of the correspondence end table number (# 8) is displayed on the screen of the handy terminal (clerk terminal) 2. This is done by selecting and operating the number (# 8) corresponding to the corresponding end table number (# 8) from the table numbers with the current call (see FIG. 3). Further, the reason for calling (reason for calling) to the handy terminal (clerk terminal) 2 is input from the reasons for each item displayed on the screen of the handy terminal (clerk terminal) 2 (see FIG. 4). This is done by selecting an item corresponding to the reason for calling (calling reason).

The reasons (calling reasons) for each item are as follows.
1 chopsticks: add chopsticks 2 water: add water 3 cups: add cups 4 dishes: add dishes 5 teas: add tea 6 servings delay claim: food is slow to take (time from order) 7) Claims related to cooking (savory taste, light taste, strange taste, foreign matter mixed, not lit, too hard, too soft, etc.)
8 Complaints: Complaints that the table is full of dishes etc. 9 Others: Other complaints

  In FIG. 8, the handy terminal (clerk terminal) 2 transmits to the controller 5 the correspondence end table number (# 8) and the reason for calling (calling reason) input by the selection operation.

  When the controller 5 receives the correspondence end table number (# 8) and the reason for being called (reason for calling) from the handy terminal (sales clerk terminal) 2, the controller 5 from another part of the remaining area of the memory in the controller 5 The record of the call table number (# 8) corresponding to the corresponding end table number (# 8) is deleted, and the corresponding end table number (# 8) and the reason for calling (call reason) are stored in the memory in the controller 5. In another part of the remaining area. As shown in FIG. 5, the controller 5 stores a correspondence table 10 between item numbers (No.) and calling reasons (calling reasons) for each item, and the controller 5 calls the calling reason. (Call reason) is recorded as shown in FIG. Further, the controller 5 transmits a table number display deletion instruction for the call table number (# 8) corresponding to the corresponding end table number (# 8) to the call display device 4 to correspond to the corresponding end table number (# 8). A process for causing the call display device 4 to delete the display of the call table number (# 8) is performed.

  Here, in the handy terminal (sales clerk terminal) 2, the input to the handy terminal (sales clerk terminal) 2 of the reason for calling (reason for calling) corresponds to the reason for calling (reason for calling), When “9 other” in FIG. 4 is selected and operated, an input screen provided with an area for inputting the contents of other reasons after the input of “9 other” by the selection operation (FIG. 4). 7) is displayed. When the contents of other reasons are input to the area of the input screen, the handy terminal (sales clerk terminal) 2 transmits the contents of other reasons to the controller 5.

  In FIG. 8, when the controller 5 receives the content of the other reason from the handy terminal (sales clerk terminal) 2, the content of the other reason is transferred to the further part of the remaining area of the memory in the controller 5. In addition to the already recorded correspondence end table number and the reason for calling (calling reason), it is recorded. FIG. 7 shows an example of a record of a call reason with a call reason 9 (others) recorded in the controller 5.

  In FIG. 8, a POS terminal (settlement terminal) 6 sends a settlement notice including the table number (# 8) of the table with the customer at the time of settlement.

  In response to the settlement notification, the controller 5 transmits the order data recorded together with the table number (# 8) and the reason for the call (call reason) to the POS terminal (checkout terminal) 6. When the POS terminal (settlement terminal) 6 receives the order data and the reason for calling (reason for calling), it calculates the settlement amount according to the order data and the customer according to the reason for calling (reason for calling). The service to be provided (service for discounting charges, giving coupons, etc.) is determined.

  When the controller 5 records the order data, the reason for being called (reason for calling), and the contents of other reasons together with the table number (# 8), the table 5 (# 8) responds to the settlement notification. ), The order data recorded together with the reason, the reason for the call (reason for call), and the other reason are transmitted to the POS terminal (settlement terminal) 6. Upon receiving the order data, the reason for being called (reason for calling), and the contents of other reasons, the POS terminal (checkout terminal) 6 calculates the settlement amount according to the order data and calls the reason for calling (calling) Reasons) and other reasons, the service to be provided to the customer (service for discounting the fee, giving coupons, etc.) is determined.

  Also in this embodiment, there exists an effect similar to the said 1st Embodiment.

  Although the present invention has been described in detail with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

1 Self-order terminal (customer terminal)
2 Handy terminal (terminal for shop assistant)
3 Calling unit 4 Call display 5 Controller 6 POS terminal (terminal for payment)
7 Kitchen terminal 8 Wireless access point 9 Correspondence table 10 Correspondence table 11 Program 3 'Caller 9' Correspondence table

Claims (9)

An order entry system having a calling part, a call indicator, a clerk terminal, and a controller,
When the controller receives a call from the calling unit, the controller records the table number of the table provided with the calling unit that has made the call as a calling table number, and transmits the calling table number to the call indicator. Processing to display the call table number on the call display device;
The store clerk terminal performs a process of transmitting to the controller the corresponding end table number and the reason for the call entered by the store clerk corresponding to the call with the store clerk terminal,
When the controller receives the correspondence end table number and the reason for being called from the clerk terminal, the controller deletes the record of the call table number corresponding to the correspondence end table number in the controller, and the correspondence end The table number and the reason for the call are recorded, and the call table number corresponding to the corresponding end table number is transmitted to the call indicator by transmitting a display deletion instruction of the call table number corresponding to the corresponding end table number The order entry system is characterized in that it performs a process of causing the call display device to delete the display. The order entry system according to claim 1,
In the store clerk terminal, the input of the corresponding end table number to the store clerk terminal corresponds to the corresponding end table number from among the table numbers with the current call displayed on the screen of the store clerk terminal. The number is selected and operated, and the reason for the call is input to the clerk terminal from among the item-specific reasons displayed on the screen of the clerk terminal. It is done by selecting the item corresponding to the reason,
The order entry system, wherein the store clerk terminal transmits to the controller the correspondence end table number and the reason for being called, which are input by a selection operation. The order entry system according to claim 2,
In the terminal for the store clerk, when the input to the store clerk terminal for the reason for the call is performed by selecting “Other” as an item corresponding to the reason for the call, a selection is made. After the input of “others” by the operation, an input screen with an area for inputting the contents of other reasons is displayed,
When the content of the other reason is input to the area of the input screen, the terminal for the store clerk transmits the content of the other reason to the controller,
When the controller receives the contents of the other reason from the clerk terminal, the controller records the contents of the other reason in addition to the already recorded correspondence end table number and the called reason. Order entry system. The order entry system according to claim 1,
The controller receives customer order data attached to the table, records the order data together with the table number of the table,
The order entry system further includes a payment terminal,
The checkout terminal sends a checkout notification including the table number of the table attached by the customer to the controller at the time of checkout,
In response to the settlement notice, the controller sends the order data recorded with the table number and the reason for the call to the settlement terminal,
When the settlement terminal receives the order data and the called reason, it calculates a settlement amount according to the order data, and determines a service to be provided to the customer according to the called reason. An order entry system. In the order entry system according to claim 3,
The controller receives customer order data attached to the table, records the order data together with the table number of the table,
The order entry system further includes a payment terminal,
The checkout terminal sends a checkout notification including the table number of the table attached by the customer to the controller at the time of checkout,
In response to the settlement notice, the controller sends the order data recorded with the table number, the reason for the call, and other reasons to the settlement terminal,
Upon receipt of the order data, the called reason, and the called reason, the checkout terminal calculates a checkout amount according to the order data, and details of the called reason and other reasons An order entry system, wherein a service to be provided to the customer is determined according to the order. The order entry system according to claim 4 or 5,
The order entry system further comprising a customer terminal provided in the table for inputting the order data of the customer attached to the table to the controller. The order entry system according to claim 6,
The order entry system, wherein the calling unit is a calling key displayed on a screen of a touch panel of the customer terminal. The order entry system according to claim 1,
The order entry system, wherein the store clerk terminal has a function of inputting customer order data on the table to the controller. The order entry system according to claim 1,
It further has a kitchen terminal provided in the kitchen,
The controller is input with customer order data on the table, records the order data together with the table number of the table, and transmits the order data together with the table number to the kitchen terminal. Order entry system.

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