JP2012119765A - In-hotel information transmission system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an in-hotel information transmission system by which a guest can send a message to a hotel employee or the like in charge of a guest room.SOLUTION: A guest room terminal 1 having a function for selecting a request item of a guest is installed to each guest room, and a door-wing terminal 2 having a function for communicating with the guest room terminal 1 in the guest room is installed in front of each guest room. Each hotel employee carries a portable terminal 3 communicating with the door-wing terminal 2. The guest room terminal 1 has a request selection part 14 for selecting the request item from a plurality of request items by the guest. The door-wing terminal 2 has a communication part 24 communicating with the portable terminal 3 held over the communication part 24. When the portable terminal 3 held over the communication part 24 is a registered portable terminal, the request item received from the guest room terminal 1 is transmitted to the portable terminal 3. The portable terminal 3 has a display 32 displaying the received request item.

Description

  The present invention relates to an in-hotel information transmission system used for information transmission and telephone calls in an accommodation facility such as a hotel.

  Conventionally, as an information transmission system used in a hotel, an apparatus for transmitting a message from a front to a guest is disclosed in Patent Document 1. This is because when a message notification device connected to an extension telephone line is installed in a guest room and a message signal different from the ringer signal is transmitted from the front telephone, the message associated with the message signal is displayed on the message notification display. It is configured to display.

JP 7-202498 A

The message notification device of the above-mentioned patent document 1 is convenient because it can notify a message from the front even if a guest is absent by displaying a message on a message notification device installed in the guest room. It was not possible to exchange messages and calls between the hotel employees in charge and the guests.
However, there are various requests from guests to the hotel side, and requests were made by making an extension call to the front desk, or notifications that do not require cleaning were handled by placing a card on the door knob. Therefore, the front desk work was complicated, and the state where the card was hung on the doorknob was not good looking.

  Therefore, in view of such problems, the present invention has an object to provide an in-hotel information transmission system in which a guest can transmit a message to a hotel employee in charge of a guest room without placing a card on a door knob. .

In order to solve the above problems, an in-hotel information transmission system according to the invention of claim 1 is provided in a guest room terminal provided with a function of selecting a request item such as a cleaning unnecessary request of a guest installed in each guest room, Multiple door sleeve terminals installed in front of the guest room and equipped with the function to communicate with the guest room terminals in the guest room, and multiple functions equipped with the function of communicating with the door sleeve terminals carried by hotel employees and sitting on the door sleeve terminal The portable terminal has a request item storage unit that stores a plurality of types of request items, a request item selection unit that selects request items, and a transmission control that transmits the selected request items to the door sleeve terminal. The door sleeve terminal includes a request storage unit that stores a request item transmitted from the guest room terminal, and a communication control unit that transmits the request item to a portable terminal that has been deceived and is in a communicable state. The mobile terminal receives from the door sleeve terminal Characterized in that it has a display unit for displaying information.
According to this configuration, when a guest has a request item to the hotel that does not require cleaning or with cleaning, the hotel employee can select the request item from a plurality of request items by operating the guest room terminal. Request items can be notified to employees. Therefore, the guest can ask the front desk with an intercom or the like, and the trouble of waiting for the person in charge to come is eliminated. On the other hand, the hotel side can save the trouble of contacting the hotel employee in charge of the request received from the guest from the front desk, and can reduce the burden on the front desk. Furthermore, there is no need to put a card in which the request details are written on the door knob of the guest room, and the appearance and convenience are good.

According to a second aspect of the present invention, in the configuration of the first aspect, the portable terminal has an ID transmission unit that transmits the ID information, while the door sleeve terminal has an ID reception unit that receives the ID information from the worn portable terminal. And an ID authentication means for authenticating whether the ID received by the door sleeve terminal is a registered ID, and the communication control unit of the door sleeve terminal requests if the received ID is not authenticated by the ID authentication means. Item is not transmitted to the mobile terminal.
According to this configuration, since the request item is notified to the portable terminal upon receiving the ID authentication, a person other than the hotel employee cannot obtain the guest's information, and the guest's privacy can be maintained.

According to a third aspect of the present invention, in the configuration of the second aspect, the door sleeve terminal includes a function for calling / calling the cabin terminal and a call function control unit for controlling on / off of the call / call function. The guest room terminal has a function of receiving a call from the door sleeve terminal, reporting a ringing tone and making a call, and the call function control unit turns on the function of calling / calling when the received ID is authenticated, and the door sleeve It is possible to call / call a guest room terminal from a terminal.
According to this configuration, the employee who has read the request item can call the guest from the door sleeve terminal to make a call, which is convenient when it is necessary to confirm the guest by the request content. Further, since the calling operation cannot be performed unless the ID is authenticated, it is not misused or misused by a suspicious person or the like.

According to a fourth aspect of the present invention, in the configuration of the third aspect, a front terminal having a calling / calling function is provided at the front, and each guest room terminal and the front terminal are transmitted via a control device that controls communication. It is connected by a line and can call / call between the guest room terminal and the front terminal.
According to this configuration, since the guest room terminal can be used as an interphone terminal for calling with the front, it is not necessary to provide a separate interphone terminal in the guest room.

According to a fifth aspect of the present invention, in the configuration according to the third or fourth aspect, the ID receiving unit has a function of reading the ID information of the tricked IC card, and the calling function control unit is configured to receive the ID of the received IC card. When ID is authenticated by the ID authentication means, the function of calling / calling is turned on.
According to this configuration, when there is a visitor to the guest, by bringing the IC card registered at the front desk etc. to the visitor, if the visitor places the IC card on the door sleeve terminal, You can call and talk. Therefore, the guest can make a call with the visitor and confirm it before opening the door, which helps to improve security.

  According to the present invention, when a guest has a request item for a hotel that does not require cleaning or has a cleaning, the hotel can be operated via the door sleeve terminal by operating the guest room terminal and selecting the request item from a plurality of request items. Requests can be notified to employees. Therefore, after a guest makes a request to the front desk with an intercom or the like, there is no need to wait for the person in charge to come. On the other hand, the hotel side can save the trouble of contacting the hotel employee in charge of the request received from the guest from the front desk and can reduce the burden on the front desk. Furthermore, there is no need to put a card in which the request details are written on the door knob of the guest room, and the appearance and convenience are good.

It is a block diagram which shows an example of the hotel information transmission system which concerns on this invention. It is a circuit block diagram of the guest room terminal of FIG. It is a circuit block diagram of the door sleeve terminal of FIG. It is a circuit block diagram of the portable terminal of FIG.

DESCRIPTION OF EXEMPLARY EMBODIMENTS Hereinafter, embodiments of the invention will be described in detail with reference to the drawings. FIG. 1 shows an example of an in-hotel information transmission system according to the present invention. 1 is a guest room terminal installed in each guest room, 2 is a door sleeve terminal installed adjacent to the door in front of each guest room, and 3 is a hotel. A portable terminal carried by an employee, 4 is a front terminal installed at the front in order to respond to a call from a guest, and 5 is a control device that controls communication between the cabin terminal 1 and the front terminal 4.
In this embodiment, the guest room terminal 1 and the front terminal 4 constitute an intercom device that enables calling / calling with each other.

  FIG. 2 shows a block diagram of the cabin terminal 1. As shown in FIG. 2, the guest room terminal 1 has a microphone 10a and a speaker 10b for making a call, a transmitter / receiver 11, and an ID storage unit for storing an ID for authenticating the ID of the portable terminal 3 received by the door sleeve terminal 2. 12, a request item storage unit 13 for storing a plurality of types of items requested by hotel guests from a hotel employee, a request selection unit 14 for selecting items to be actually requested, a display unit 15 for displaying video and various information, The video processing unit 16 that converts the transmitted video data into data that can be displayed on the display unit 15, the cabin terminal CPU 17 that controls the cabin terminal 1, the cabin terminal IF 18 that communicates with the door sleeve terminal 2 and the control device 5, etc. It has.

  FIG. 3 shows a block diagram of the door sleeve terminal 2. As shown in FIG. 3, the door sleeve terminal 2 includes a call button 21 that calls and operates a guest in a guest room, a microphone 22 a and a speaker 22 b for calling, a communication unit 24 that performs communication with the trapped mobile terminal 3, A camera 25 for picking up an image of a caller who is wearing the portable terminal 3, a video processing unit 26 for performing predetermined video data processing for transmitting a captured image of the camera 25 to the guest room terminal 2 via a transmission line, and the guest room terminal 1 A request storage unit 27 for storing the request information transmitted from the door, a door sleeve terminal CPU 28 for controlling the door sleeve terminal 2, a door sleeve terminal IF 29 for communicating with the cabin terminal 1, and the like.

  FIG. 4 shows a block diagram of the mobile terminal 3. As shown in FIG. 4, the portable terminal 3 includes a communication unit 31 for wireless communication with the door sleeve terminal 2, a display unit 32 for displaying various information, a storage unit 33 for storing its own ID and received information, and a display unit. 32 includes an operation unit 34 that performs various operations such as a display operation 32, a mobile terminal CPU 35 that controls the mobile terminal 3, and the like.

  As shown in FIG. 1, the front terminal 4 includes a microphone 41a, a speaker 41b, a handset 42, a display unit 45 for displaying various information and an operation unit 44 including a touch panel. A selection button 46 and the like for selecting a display are provided.

  The control device 5 includes a storage unit (not shown) that stores the relationship between the guest room number and the guest room terminal 1, and controls the communication path between the guest room terminal 1 and the front terminal 4. The cabin terminal 1 and the door sleeve terminal 2 are connected by a transmission line L1, and the individual cabin terminal 1 and the front terminal 4 are connected by a transmission line L2 via a control device 5 and a branching device 6.

The hotel information transmission system configured as described above operates as follows. First, when there are matters that the guest wants to request from the hotel side, such as no need for cleaning, an operation in which the hotel employee directly grasps the requested items using the mobile terminal 3 will be described.
First, registration of ID of the portable terminal 3 is performed in each guest room terminal 1 at the time of system construction. This registration is performed so that the portable terminal 3 carried by the hotel employee communicates with the door sleeve terminal 2 in the ID storage unit 12 of the guest room terminal 1 by connecting a personal computer directly to the guest room terminal 1, for example. Is called. Further, if the ID storage unit 12 is configured to be easily detachable such as an SD memory card, the registration operation can be performed by a simple operation of mounting the memory card in which the ID is stored in the cabin terminal 1 in advance.

  The request item storage unit 13 stores in advance a plurality of items that a guest may request from the hotel. For example, request items such as “Do not clean” and “Please clean clothing” are stored.

  When the guest has a request or request for the hotel, the guest selects the request selection unit 14 of the guest room terminal 1. With this operation, the cabin terminal CPU 17 sequentially displays the request items stored in the request item storage unit 13 on the display unit 15. With this display, when a matter to be requested is displayed, a decision operation is performed, and the selected requested matter, for example, a message “Do not clean” is transmitted to the door sleeve terminal 2 via the transmission line L1.

  In the door sleeve terminal 2 that has received the message from the guest room terminal 1, the door sleeve terminal CPU 28 stores the message in the request storage unit 27, and notifies that the request has occurred by blinking a notification lamp (not shown) composed of a light emitting diode or the like. .

When the portable terminal 3 carried by the employee who has recognized the notification operation of the notification lamp is put on the door sleeve terminal 2, the selected request item is displayed on the display unit 32 of the portable terminal 3, and the employee is notified. Be recognized. Specifically, when the portable terminal 3 is held over the door sleeve terminal 2, the ID information transmitted by the portable terminal 3 is received by the door sleeve terminal 2.
It should be noted that the ID information transmitted at this time may be transmitted constantly, or a separate transmission button may be provided on the portable terminal 3 and transmitted by button operation. Furthermore, an RFID transmission mechanism may be provided in the mobile terminal 3 so that the door sleeve terminal 2 recognizes the ID like an IC card.

  The ID information received by the communication unit 24 of the door sleeve terminal 2 is transmitted by the door sleeve terminal CPU 28 to the cabin terminal 1 for authentication. Upon receiving this ID information, the guest room terminal CPU 17 compares the IDs with a plurality of IDs registered in the ID storage unit 12, and if there is a matching ID, permits communication and transmits an authentication signal to the door sleeve terminal 2. To do. If there is no matching ID, no permission signal is transmitted.

Receiving the authentication signal, the door sleeve terminal CPU 28 changes, for example, a blinking notification lamp to a lit state or changes the emission color in order to notify the hotel employee that the authentication has been made. Then, the message (request item) stored in the request storage unit 27 is transmitted from the communication unit 24 to the mobile terminal 3.
The mobile terminal 3 that continues to be deceived receives this message and is displayed on the display unit 32 under the control of the mobile terminal CPU 35. Further, it is stored in the storage unit 33. Thus, the hotel employee's request is recognized by the hotel employee. If the authentication signal is not transmitted, the notification lamp does not change and the message is not transmitted.

  Next, calling / calling between the guest room terminal 1 and the door sleeve terminal 2 will be described. The calling operation between the guest room terminal 1 and the door sleeve terminal 2 can be performed only from the door sleeve terminal 2, and this function can be performed by receiving the ID authentication. Specifically, when the deceived mobile terminal 3 is authenticated, the door sleeve terminal CPU 28 turns on the call function including the call button 21, the microphone 22 a, and the speaker 22 b to shift to the active state. As a result, when the call button 21 is operated by an employee who has recognized that the call is ready by turning on the notification lamp, the door sleeve terminal CPU 28 generates a call signal and transmits it to the cabin terminal 1. At the same time, the camera 25 is activated and the captured image is transmitted to the cabin terminal 1 via the transmission line L1 in the same manner as the call signal.

The guest room terminal CPU 17 that has received the calling signal reports a calling sound from the speaker 10b. In addition, the transmitted video is displayed on the display unit 15.
When a guest who recognizes the calling operation picks up the handset 11, for example, a call path is formed between the door sleeve terminal 2 and the guest room terminal 1, and a call can be made with the employee who has performed the call operation. At this time, the guest can talk to the employee while watching the image of the employee.

  Next, a call between the guest room terminal 1 and the front terminal 4 will be described. Since this operation is the same as that of the conventional intercom apparatus, it will be briefly described. When calling the front terminal 4 from the guest room terminal 1, the front terminal 4 is called by a predetermined operation of the guest room terminal 1. The call signal transmitted from the cabin terminal 1 is recognized as a front call by the control device 5, and the call signal is transmitted to the front terminal 4. The front terminal 4 that has received the call signal sounds a ringing tone, and when a response operation such as lifting the handset 42 is performed by the front person who has recognized the call, a communication path is formed under the control of the control device 5.

  On the other hand, when calling any guest room terminal 1 from the front terminal 4, the operation unit 44 of the front terminal 4 is operated to input the callee's guest room number and perform a call operation. The call signal output from the front terminal 4 is recognized by the control device 5, and the corresponding guest room terminal 1 is read from the information relating the guest room number and the guest room terminal 1 stored in the control device 5, and the call signal is the guest room terminal. 1 is transmitted. The guest room terminal 1 that has received the call signal performs a call operation by the guest room terminal CPU 17, and a call path is formed when, for example, the handset 11 is lifted by the guest.

In this way, if the guest has a request item to the hotel that does not require cleaning or that there is cleaning, etc., if the request item is selected by operating the guest room terminal 1, the request item is sent to the hotel employee via the door sleeve terminal 2. You can be notified. Therefore, after the guest makes a request to the front desk with an interphone or the like, there is no need to wait for the person in charge to come. On the other hand, the hotel side can save the trouble of contacting the hotel employee in charge of the request received from the guest from the front desk and can reduce the burden on the front desk. Furthermore, there is no need to put a card with the request details on the door knob of the guest room, so that the appearance and convenience are good.
In addition, since the requested items are notified to the portable terminal 3 after receiving the ID authentication, since the person other than the hotel employee cannot obtain the guest's information, the privacy of the guest can be maintained and the employee who has read the requested item A member can call a guest from the door sleeve terminal 2 to make a call, which is convenient when he wants to confirm the contents of the request. Further, since the calling operation cannot be performed unless the ID is authenticated, it is not misused or misused by a suspicious person or the like.
Furthermore, since the guest room terminal 1 can also be used as an intercom terminal for calling with the front, it is not necessary to provide a separate interphone terminal in the guest room.

  Next, another embodiment of the present invention will be described. In the above embodiment, ID information is transmitted from the communication unit 31 of the mobile terminal 3 and ID authentication is performed, so that the call function of the door sleeve terminal 2 is activated, and a guest call / call is performed from the door sleeve terminal 2. In addition, the communication unit 24 of the door sleeve terminal 2 can receive ID information transmitted from an IC card (not shown), and if the ID is registered in the guest room terminal 1, the IC card The person carrying the phone can also call / call.

  With this configuration, if the registered IC card is carried by a visitor who has visited the front, the visitor can call a guest through the door sleeve terminal. Therefore, the guest can make a call with the visitor and confirm it before opening the door, which helps to improve security.

In addition, in the said embodiment, although the guest room terminal 1 is comprised as a part of intercom system, you may provide independently as an apparatus which communicates with the door sleeve terminal 2. FIG. Further, the ID storage unit 12 may be provided in the door sleeve terminal 2. Conversely, as shown in the above embodiment, when the in-hotel information transmission system is formed as a part of the intercom system, the ID storage unit 12 may be collectively provided in the control device 5. If the control device 5 is provided in a lump, the ID changing operation and the adding operation can be easily performed, and the storage unit of the entire system can be reduced.
In addition, the door sleeve terminal 2 is configured to receive ID information by the communication unit 24 that transmits and receives, but even if a dedicated receiver capable of authenticating the ID information such as RFID, FeliCa (registered trademark) is used. good.
Furthermore, although the door sleeve terminal 2 and the guest room terminal 1 are connected by the transmission line L1, they may be wirelessly communicated as cordless, and if it is made wireless, the construction becomes easy. In the case of a hotel, the distance between the guest room terminal 1 and the door sleeve terminal 2 is shorter than the distance of a general dwelling unit, so short-range wireless communication such as Bluetooth (registered trademark) or ZigBee (registered trademark) is applied. It can be implemented with simple wireless communication.

  1 .... Guest room terminal, 2 .... Door sleeve terminal, 3 .... Mobile terminal, 4 .... Front terminal, 5 .... Control device, 11 .... Handset, 12 .... ID storage, 13 .... Request item storage , 14 ··· Request selection unit (request item selection unit), 17 · · Guest room terminal CPU (transmission control unit, ID authentication means), 21 · · Call button, 22a · · microphone, 22b · · speaker, 24 · · · Communication unit (ID receiving unit), 27 ... Request storage unit, 28 ... Door sleeve terminal CPU (communication control unit, call function control unit), 31 ... Communication unit (ID transmission unit), 32 ... Display unit, 35. Mobile terminal CPU.

Claims (5)

A guest room terminal that is installed in each guest room and has a function of selecting a request item such as a cleaning unnecessary request of a guest, and a door sleeve terminal that is installed in front of each guest room and has a function of communicating with the guest room terminal in the guest room And a plurality of portable terminals having a function of communicating with the door sleeve terminal by carrying a hotel employee and leaning on the door sleeve terminal,
The guest room terminal includes a request item storage unit that stores a plurality of types of request items, a request item selection unit that selects a request item, and a transmission control unit that transmits the selected request item to the door sleeve terminal. ,
The door sleeve terminal includes a request storage unit that stores a request item transmitted from the guest room terminal, and a communication control unit that transmits the request item to the portable terminal that has been cheated and is in a communicable state,
The in-hotel information transmission system, wherein the portable terminal has a display unit for displaying information received from the door sleeve terminal. While the portable terminal has an ID transmission unit that transmits ID information, the door sleeve terminal includes an ID reception unit that receives ID information from the worn portable terminal,
Furthermore, an ID authentication means for authenticating whether the ID received by the door sleeve terminal is a registered ID,
The in-hotel information transmission system according to claim 1, wherein the communication control unit of the door sleeve terminal does not transmit the request item to the portable terminal if the received ID is not authenticated by the ID authenticating means. . The door sleeve terminal includes a function for calling / calling the guest room terminal and a call function control unit for controlling on / off of the function for calling / calling, while the guest room terminal receives a call from the door sleeve terminal. It has a function to make a call while reporting the ringing tone,
The call function control unit turns on the function of calling / calling when the received ID is authenticated, and enables calling / calling of the cabin terminal from the door sleeve terminal. Information transmission system in the hotel. A front terminal having a call / call function is provided at the front, and each of the guest room terminals and the front terminal is connected by a transmission line via a control device that controls communication, and the guest room terminal and the front terminal are connected to each other. 4. The in-hotel information transmission system according to claim 3, wherein calls / calls can be made between the two. The ID receiving unit has a function of reading the ID information of the fraudulent IC card,
5. The in-hotel information transmission system according to claim 3, wherein the calling function control unit turns on the calling / calling function when the ID of the received IC card is authenticated by the ID authentication means.

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