JP2012073717A - Process support system and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily and surely feed back evaluation information of processes to a person in charge.SOLUTION: A process support device 1 has: a process management table creation unit 11 for creating a process management table defining processes in a project at the beginning of the project; an execution history input unit 13 for registering execution history information of the processes with the process management table according to input from a person in charge; an outcome input unit 14 for registering outcome information of the processes with the process management table according to input from the person in charge; a process confirmation request unit 15 for requesting a person concerned to confirm the processes when the processes terminate; an evaluation input unit 16 for registering evaluation information of the processes with the process management table according to input from the person concerned, and an evaluation feed back unit 17 for feeding back the evaluation information to the person in charge of the processes with which the evaluation information is registered.

Description

  The present invention relates to a system for supporting process execution, and particularly to a process support system and method for performing process evaluation at an appropriate time and feeding back evaluation information to a person in charge.

  Traditionally, performance-based approach has been introduced as an evaluation method for employees of companies, but the harmful effects of introducing performance-based approach have also been pointed out, and some companies are trying to emphasize process evaluation. The appraisers trying to evaluate the work processes performed by the person in charge performed the process evaluation by letting the person in charge self-report at the end of the appraisal meeting what kind of process he had been working on.

  On the other hand, in the target management system disclosed in Patent Document 1, the person in charge sets the target data of the process, and when the checkpoint set by the target data is reached, the progress of the process is input and set by the target data The self-evaluation result of the person in charge was input when the goal achievement period ended, and the appraiser who is the supervisor of the person in charge entered the evaluation result.

JP 2007-109184 A

  In the method in which the assessor conducts the process evaluation at the time of the interview with the person in charge, the assessor cannot always check the person's process during the work period, but the process is determined by the relationship between the person in charge and the person in charge. The degree to which it changes. In addition, self-assessment at the time of appraisal interviews was ambiguous, and there was a possibility that accurate evaluation would not be performed. In particular, if a person who performed a good process is not evaluated, the person's willingness to work may be reduced.

  On the other hand, in the goal management system disclosed in Patent Document 1, since the assessor inputs the evaluation result to the system when the goal achievement period of the process ends, the process assessment can be performed at an appropriate time. There is a problem that the person in charge cannot easily read the evaluation result by the person in charge, and the feedback of the evaluation result to the person in charge by the assessor is not easy.

  The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a process support system and method capable of easily and reliably feeding back process evaluation information to a person in charge.

The process support system of the present invention is included in the project in response to an input from a process management table creating means for creating a process management table defining a process in the project at the start of the project, and a person in charge of the project. An execution history input means for registering process execution history information in the process management table, and an outcome for registering process product information included in the project in the process management table in response to input from a person in charge of the project An input means, a process confirmation requesting means for requesting the person concerned in the project to confirm the process when the execution history information of the process registered in the process management table indicates the end of the process, and the process confirmation request In response to input from the person who received the request from the means, Evaluation input means for registering price information in the process management table, and evaluation feedback means for feeding back the evaluation information to a person in charge of the process in which the evaluation information is registered after the evaluation information is registered. It is characterized by this.
Also, in one configuration example of the process support system of the present invention, the process confirmation requesting means transmits the execution history information and product information of the terminated process to the terminal device of the person concerned, thereby confirming this process. The evaluation feedback means transmits the evaluation information to the terminal device of the person in charge of the process in which the evaluation information is registered.

  In addition, the process support method of the present invention includes a process management table creation step for creating a process management table that defines a process in the project at the start of the project, and an input from the person in charge of the project. An execution history input step of registering execution history information of the included process in the process management table, and registering product deliverable information of the process included in the project in the process management table in response to an input from a person in charge of the project A result input step, a process confirmation requesting step for requesting a person concerned in the project to confirm the process when the execution history information of the process registered in the process management table indicates the end of the process, and the process Entry from the person who received the request in the confirmation request step In response to the evaluation input step of registering process evaluation information in the process management table, and after the evaluation information is registered, the evaluation information is fed back to the person in charge of the process in which the evaluation information is registered. And an evaluation feedback step.

  According to the present invention, when a process is completed, the process is requested to be confirmed by a person concerned in the project, and the evaluation information of the process is registered in the process management table in accordance with the input from the person who has received the request. Since the evaluation information is fed back to the person in charge of the process in which the evaluation information is registered, the process can be evaluated at an appropriate time, and the process evaluation information is easily and reliably fed back to the person in charge. can do. In the present invention, by reliably feeding back the evaluation information of the process to the person in charge, it is possible to give the person in charge that the person concerned has seen and acknowledged the process that he has worked hard, Can improve the willingness of the person in charge for work. Also, by feeding back the evaluation information to the person in charge, it is possible to inform the person in charge of work advice, corrections, improvements, etc., and expect improvement in work efficiency. In addition, for the person in charge, for example, it is possible to save the trouble of creating a process execution report for the current period at the end of the period.

It is a block diagram which shows the structure of the process assistance system which concerns on embodiment of this invention. It is a flowchart which shows operation | movement of the process support system which concerns on embodiment of this invention. It is a figure which shows an example of the process detail screen in embodiment of this invention. It is a figure which shows an example of the evaluation information feedback screen in embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a process support system according to an embodiment of the present invention. The process support system includes a process support device 1, a terminal device 2, and a network 3 that connects the process support device 1 and the terminal device 2.

  The process support apparatus 1 stores in advance a standard process storage unit 10 that stores a standard process table that defines standard processes (processes) in a standard project (work), and in response to an instruction from a person concerned with a specific project. The process management table creating unit 11 that creates a process management table that defines processes in a specific project based on the standard process table with reference to the standard process table, and the process management unit 12 that manages and stores the process management table And an execution history input unit 13 for registering process execution history information included in the project in the process management table according to an input from the person in charge of the project, and included in the project according to an input from the person in charge of the project. A result input unit 14 for registering product product information in the process management table, and a process management table When the execution history information of the registered process indicates the end of the process, the process confirmation requesting unit 15 that requests confirmation (evaluation) of this process from the parties involved in the project and the request from the process confirmation requesting unit 15 The evaluation input unit 16 that registers process evaluation information in the process management table in response to input from the related parties, and evaluation of the person in charge of the process in which the evaluation information is registered after the evaluation information is registered An evaluation feedback unit 17 that feeds back information and a display unit 18 that presents information to the terminal device 2 are provided.

The operation of the process support system according to this embodiment will be described below. FIG. 2 is a flowchart showing the operation of the process support system.
The standard process storage unit 10 of the process support apparatus 1 stores in advance a standard process table in which standard processes (processes) in a standard project (work) are defined in time series. Here, a project refers to a job of developing a product, for example. The standard process table includes items such as project phase name, process name, status, person in charge name, start date / time, end date / time, standard man-hour, milestone (process milestone).

  Here, examples of the project phase include a requirement specification creation phase, a function specification creation phase, a detailed specification creation phase, a production phase, a unit test phase, a system evaluation test phase, and an acceptance / shipment phase. The status types include started, completed, and not implemented. In the standard process table, items such as the person in charge, start date / time, and end date / time are blank items.

  Next, the process management table creation unit 11 of the process support apparatus 1 refers to the standard process table in accordance with an instruction from the person in charge of the project at the start of the specific project, and specifies the standard process table based on the standard process table. A process management table defining the processes in the project in time series is created (step S1 in FIG. 2). A person in charge of a specific project formulates a project plan in cooperation with the manager of the project, for example, operates the terminal device 2 to appropriately select each process from the standard process table, and the process management table creation unit 11 Is instructed to create a process management table.

  In addition to the items included in the standard process table, the process management table includes items such as work man-hours, checklist implementation status, deliverables, feedback information, and good job information. The process management table created by the process management table creation unit 11 is managed and stored by the process management unit 12. In the process management table at the time of creation, items such as start date and time, end date and time, work man-hours, checklist implementation status, deliverables, feedback information, and good job information are blank items. The presence / absence of checklist means information indicating whether or not a checklist is used.

  The person in charge of the specific project can browse the details of the project and the process as necessary, and the process is executed according to the browsed contents. For example, when the person in charge operates the terminal device 2 to request display of the project screen, the display unit 18 of the process support device 1 generates project screen data based on the process management table of each project, and this project The screen data is transmitted to the terminal device 2 of the person in charge of the request source. Thereby, the terminal device 2 of the person in charge displays the project screen. On the project screen, it is possible to check the progress of each phase of each planned project.

  Then, the person in charge operates the terminal device 2 to select a desired phase of the project in charge on the project screen. In response to this operation, the display unit 18 of the process support apparatus 1 generates data of a process detail screen that presents the details of the process of the selected phase based on the process management table of the selected project. The detailed screen data is transmitted to the terminal device 2 of the person in charge. Thereby, the terminal device 2 of the person in charge displays the process detail screen.

  FIG. 3 is a diagram showing an example of a process details screen. In the example of the process details screen 300 shown in FIG. 3, the processes of creating a specification, reviewing a specification pair, reviewing a specification, a PJ (project) meeting, and drawing out a specification are displayed. The process detail screen 300 displays information on each item of each process in the process management table. However, in the example of FIG. 3, only the detailed specification creation phase process of the person in charge of a project is described, and items such as status, person name, start date / time, end date / time, standard man-hour, milestone, etc. are described. Is omitted. It should be noted that the process information of all persons in charge related to the project may be displayed in a list on the process details screen 300, or only the process information of a specific person in charge may be displayed.

  The person in charge can operate the terminal device 2 to input information such as status, start date / time, end date / time, work man-hours, checklist implementation status, etc., as process execution history information on the process detail screen 300. It is. In response to this operation, the execution history input unit 13 of the process support apparatus 1 registers the input information in the corresponding process column of the process management table corresponding to the process detail screen 300 being displayed (step in FIG. 2). S2). Thus, according to the progress of the process, it is possible to register in real time information such as status, start date / time, end date / time, work man-hours, checklist execution status, etc. as execution history information of each process.

  The person in charge can operate the terminal device 2 to input process product information on the process detail screen 300. In response to this operation, the result input unit 14 of the process support apparatus 1 registers the input information in the column of the product of the corresponding process in the process management table corresponding to the process detail screen 300 being displayed (see FIG. 2 step S2).

  Next, the process confirmation requesting unit 15 of the process support apparatus 1 determines that the process has ended when the status of the process registered in the process management table of a certain project becomes “completed” (step in FIG. 2). Based on the process management table of the corresponding project, data for the process confirmation request screen is generated, and the data for the process confirmation request screen is transmitted to the assessor's terminal device 2 (step S4 in FIG. 2). . Thereby, the terminal device 2 of the assessor displays a process confirmation request screen. Note that the information displayed on the process confirmation request screen may be the same as the information displayed on the process details screen 300, but only the information on the completed process may be displayed.

  When the process confirmation request screen is displayed on the terminal device 2, the appraiser recognizes that the process of the project is finished and the timing for evaluating this process has been reached. The appraiser evaluates the process based on information such as the number of work steps, checklist implementation status, and deliverables displayed on the process confirmation request screen. Then, the assessor operates the terminal device 2 and inputs process evaluation information. In response to this operation, the evaluation input unit 16 of the process support apparatus 1 registers the input information in the evaluation information column of the corresponding process in the process management table corresponding to the process confirmation request screen (step S5 in FIG. 2). ).

  In the present embodiment, there are two types of process evaluation information: feedback information in which the assessor expresses the process evaluation in text, and good job information in which the assessor expresses the process evaluation in symbols or scores. When the process evaluation is expressed by a score, for example, a five-step evaluation is used. In addition, symbols such as ◎, ○, and Δ are used when the process evaluation is expressed by symbols.

  Next, the evaluation feedback unit 17 of the process support apparatus 1 generates evaluation information feedback screen data based on the process management table in which the evaluation information is input after the evaluation by the evaluator is completed. The data on the feedback screen is transmitted to the terminal device 2 of the person in charge of the process in which the evaluation information is input (step S6 in FIG. 2). Thereby, the terminal device 2 of the person in charge displays the evaluation information feedback screen. FIG. 4 is a diagram showing an example of the evaluation information feedback screen. The information displayed on the evaluation information feedback screen 400 may be the same as the information displayed on the process details screen 300, but only the process for which the evaluation information is input may be displayed. By checking the evaluation information feedback screen 400 displayed on the terminal device 2, the person in charge can confirm the evaluation of the process performed by the person in charge.

  In this way, the processes in steps S2 to S6 are repeatedly executed as each person in charge performs the process. When the statuses of all processes registered in the process management table are “completed” and all the processes of the project are completed (YES in step S7 in FIG. 2), the processing of the process support system ends.

  In addition, the process support apparatus 1 stores in advance a storage device (not shown) identification information (for example, an IP address) of the person in charge or the appraiser, and sends the information to the terminal apparatus 2 of the person in charge or the appraiser. In this case, the identification information of the terminal device 2 of the destination person may be acquired from the storage device, and the information may be sent to the desired terminal device 2 using this identification information.

  As described above, in the present embodiment, when the process is completed, the appraisal is requested to confirm the process, and the evaluation information of the process is sent to the process management table according to the input from the appraiser who has received the request. Since the evaluation information is fed back to the person in charge of the process for which the evaluation information has been registered, the process can be evaluated at an appropriate time, and the process evaluation information can be easily transmitted to the person in charge. Reliable feedback can be provided.

  For those in charge, even if they work hard, it is difficult to measure the results of quality development, for example, if it is product development, and even if the results can be measured, it may be several years away. Even if the process performed by the person in charge is excellent, in the state where nobody has seen the result, the person's willingness to work may be reduced. On the other hand, in this embodiment, we are in charge of the consciousness that the appraisers see and recognize the processes they have performed hard by feeding back the process evaluation information to the person in charge. Can increase the willingness of the person in charge to work. In addition, the person in charge can expect a legitimate evaluation of the process. Also, by feeding back evaluation information to the person in charge, it is possible to inform the person in charge of advice, corrections, improvements, etc. for work, and for example, improvement in work efficiency can be expected. In addition, for the person in charge, for example, it is possible to save the trouble of creating a process execution report for the current period at the end of the period, and for the appraisers, process evaluation information can help the person in charge to evaluate the results.

  In this embodiment, the evaluation information is fed back to the person in charge when the evaluation by the assessor is completed. However, the present invention is not limited to this, and all processes registered in the process management table are completed. At this point, the evaluation information may be fed back to the person in charge, or the evaluation information may be fed back to the person in charge when there is a feedback request from the person in charge operating the terminal device 2.

  In this embodiment, the assessor evaluates the process. However, the present invention is not limited to this, and other parties may evaluate the process. By assessing the process by other stakeholders in the project, you can give the person in charge that others have seen and acknowledged the process you have performed.

  Each of the process support apparatus 1 and the terminal apparatus 2 described in the present embodiment can be realized by a computer having a CPU, a storage device, and an interface, and a program that controls these hardware resources. The CPU of each device executes the processing described in this embodiment in accordance with a program stored in the storage device.

  The present invention can be applied to a technique for performing process evaluation at an appropriate time and feeding back evaluation information to a person in charge.

  DESCRIPTION OF SYMBOLS 1 ... Process support apparatus, 2 ... Terminal device, 3 ... Network, 10 ... Standard process storage part, 11 ... Process management table preparation part, 12 ... Process management part, 13 ... Execution log | history input part, 14 ... Result input part, 15 ... process confirmation requesting part, 16 ... evaluation input part, 17 ... evaluation feedback part, 18 ... display part.

Claims (4)

Process management table creation means for creating a process management table that defines the processes in this project at the start of the project,
In response to input from the person in charge of the project, execution history input means for registering execution history information of processes included in the project in the process management table;
In accordance with an input from the person in charge of the project, a result input means for registering product product information included in the project in the process management table;
A process confirmation requesting means for requesting confirmation of the process from an official of the project when the execution history information of the process registered in the process management table indicates the end of the process;
An evaluation input means for registering process evaluation information in the process management table in response to an input from a party who has received a request from the process confirmation requesting means;
An evaluation feedback unit that feeds back the evaluation information to a person in charge of the process in which the evaluation information is registered after the evaluation information is registered. The process support system according to claim 1,
The process confirmation requesting unit requests the related party to confirm the process by transmitting the execution history information and product information of the terminated process to the terminal device of the related party,
The said evaluation feedback means transmits the said evaluation information to the terminal device of the person in charge of the process in which the said evaluation information was registered, The process support system characterized by the above-mentioned. A process management table creation step that creates a process management table that defines the processes in this project at the start of the project;
In accordance with an input from the person in charge of the project, an execution history input step of registering execution history information of processes included in the project in the process management table;
In response to input from the person in charge of the project, a result input step of registering product product information included in the project in the process management table;
A process confirmation requesting step for requesting confirmation of the process from a person concerned in the project when the execution history information of the process registered in the process management table indicates the end of the process;
An evaluation input step of registering process evaluation information in the process management table in response to an input from a person who has received a request in the process confirmation request step;
An evaluation feedback step of feeding back the evaluation information to a person in charge of the process in which the evaluation information is registered after the evaluation information is registered. The process support method according to claim 3, wherein
The process confirmation requesting step requests the related party to confirm the process by transmitting the execution history information and product information of the terminated process to the terminal device of the related party,
The evaluation feedback step transmits the evaluation information to a terminal device of a person in charge of the process in which the evaluation information is registered.

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