JP2012048621A - Failure avoidance support system, information processing device and failure avoidance support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a failure avoidance support system, an information processing device and a failure avoidance support method with which a user can easily avoid experiencing failure which is similar to the one that other users experience.SOLUTION: An information processing device can communicate with a storage device which stores the contents of failure that multiple users experience, and also failure information containing at least one of positional information, environmental information and user's biological information that the users experience the failure. When searching the failure information containing at least one of positional information, environmental information or user's biological information which are similar to the detected ones from the storage device and the failure information is detected, the information processing device provides the user with the contents of the failure contained in the detected failure information.

Description

  The present invention relates to a failure avoidance support system, an information processing apparatus, and a failure avoidance support method.

  A user's state including at least one of the user's position, posture information, physical state, and mental state is determined, and based on the determined user state, at least of the user's behavior, memory, and thought A user support device that performs one support is known. According to this user support device, the user can automatically or interactively obtain useful information suitable for time, place, and case without being conscious (see, for example, Patent Document 1).

JP 2005-315802 A

  In the technique described in Patent Document 1, since the above-described useful information is information based on the user's own experience, the user cannot use information based on the experience of other users.

  The present invention has been made in view of the above circumstances, and its purpose is to provide a failure avoidance support system and information capable of easily avoiding a user making a failure similar to a failure experienced by another user. To provide a processing device and a failure avoidance support method.

  The present invention communicates with a storage device that stores, for a plurality of the users, failure information including at least one of the position of the failure experienced, the environmental state, and the biometric information of the user along with the content of the failure experienced by the user. An information processing apparatus capable of detecting position of the information processing apparatus, at least one of environmental condition observation means for observing surrounding environmental conditions, and biological information detection means for detecting biological information of a user Failure information that approximates at least one of the position detected by the position detection unit, the environmental state observed by the environmental state observation unit, and the biological information detected by the biological information detection unit is searched from the storage device. Search means and presentation means for presenting the content of failure included in the searched failure information.

  ADVANTAGE OF THE INVENTION According to this invention, the failure avoidance assistance system, information processing apparatus, and failure avoidance assistance method which can avoid easily that a user makes the failure similar to the failure experienced by the other user can be provided.

It is a figure which shows the structure of the whole failure avoidance assistance system which concerns on the 1st Embodiment of this invention. It is a figure which shows the structure of the information processing apparatus which concerns on the same 1st Embodiment. It is a figure for demonstrating the component of the failure information which concerns on the said 1st Embodiment. It is a figure which shows an example of the failure information which concerns on the said 1st Embodiment. It is a flowchart which shows the process which memorize | stores the failure information which concerns on the said 1st Embodiment. It is a flowchart which shows the process which presents the failure information which concerns on the said 1st Embodiment. It is a figure for demonstrating the effect | action which concerns on the 2nd Embodiment of this invention. It is a figure which shows the structure of the information processing apparatus which concerns on the 3rd Embodiment of this invention. It is a figure which shows an example of the failure information which concerns on the said 3rd Embodiment. It is a figure for demonstrating the effect | action which concerns on the said 3rd Embodiment.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(First embodiment)
FIG. 1 is a diagram showing the overall configuration of the failure avoidance support system 1 according to the first embodiment. As shown in the figure, the failure avoidance support system 1 includes a plurality of information processing devices 100, a radio base station 10, and a failure information storage device 200. Each information processing apparatus 100 and the radio base station 10 can communicate with each other wirelessly, and the radio base station 10 and the failure information storage apparatus 200 are communicably connected via the network 20. The information processing apparatus 100 is, for example, a mobile terminal device that can be carried by a user. In addition, since the technique regarding the wireless communication between the information processing apparatus 100 and the wireless base station 10 is the same as that conventionally, detailed description is omitted below.

  First, the information processing apparatus 100 will be described. FIG. 2 is a diagram illustrating the configuration of the information processing apparatus 100. The information processing apparatus 100 includes an input interface 101 that is an input unit, a failure cause analysis unit 102 that is a cause analysis unit, a position information detection unit 103 that is a position detection unit, an environmental state observation unit 104 that is an environmental state observation unit, and a transmission A failure information transmission unit 105, which is a means, a continuous information acquisition unit 106, a failure information comparison unit 107, which is a search means, a failure information reception unit 108, and an assist information presentation unit 109, which is a presentation means.

  The input interface 101 is an interface for inputting a registration instruction (including failure details) for registering the content of the experience that the user has failed, and various types of information related to the failure. The input interface 101 includes, for example, a display (not shown) and a plurality of input keys (not shown).

  The position information detection unit 103 detects the position of the information processing apparatus 100 using, for example, GPS (Global Positioning System). Since the GPS is the same as the conventional one, a detailed description is omitted.

  The environmental state observation unit 104 observes the environmental state around the information processing apparatus 100. For example, the environmental state observation unit 104 observes the humidity by the temperature detection unit (not shown) and the humidity by the temperature detection unit (not shown), and acquires information on the weather. Information regarding the weather is acquired via the network 20, for example.

  When the registration instruction described above is input through the input interface 101, the failure cause analysis unit 102 acquires the position information detected by the position information detection unit 103 and the environmental state information observed by the environmental state observation unit 104. Based on the information and the contents of failure included in the registration instruction, the cause of failure is analyzed and inferred to generate failure information. The failure information created in this way is confirmed after confirmation and correction by the user. The failure cause analysis apparatus can analyze and infer the cause of the above-described failure by using, for example, a conventional artificial intelligence system.

  The failure information transmission unit 105 transmits the failure information generated by the failure cause analysis unit 102 to the failure information storage device 200 via the radio base station 10 and the network 20.

  The continuous information acquisition unit 106 continuously acquires the positional information detected by the positional information detection unit 103 and the environmental state information observed by the environmental information observation unit 104, and uses the acquired positional information and environmental state information as failure information. It transmits to the comparison part 107.

  The failure information comparison unit 107 stores, in the failure information storage device 200, failure information that is transmitted from the continuous information acquisition unit 106 and approximates at least one of the position indicated by the position information and the environmental state indicated by the environmental state information. Search from multiple failure information. When the corresponding failure information is retrieved, the failure information comparison unit 107 requests the failure information storage device 200 to transmit the failure information.

  The failure information reception unit 108 receives failure information transmitted from the failure information storage device 200 via the network 20 and the radio base station 10 based on the request described above by the failure information comparison unit 107. Further, the failure information receiving unit 108 transmits the failure information received from the failure information storage device 200 to the assist information presenting unit 109.

  The assist information presenting unit 109 presents at least the content of the failure to the user based on the failure information transmitted from the failure information receiving unit 108.

  Next, the failure information storage device 200 will be described. The failure information storage device 200 stores the failure information transmitted from the failure information transmission unit 105 of the information processing device 100 in the storage unit 210 that is a storage unit. Further, when there is a request for transmission of specific failure information from the failure information comparison unit 107 of the information processing device 100, the failure information storage device 200 sends the specific failure information to the failure information reception unit 108 of the information processing device 100. Send.

  Next, the failure information component 210 stored in the failure information storage device 200 will be described with reference to FIG. The failure information component 210 is failure information ID, position information, environmental state information, explanation information, tag information, and meta information.

  The failure information ID is an ID for uniquely identifying failure information.

  The position information is information indicating the detected position detected by the position information detection unit 103 when failure information is input by the user.

  The environmental state information is information indicating the surrounding environmental state observed by the environmental state observation unit 104 when failure information is input by the user.

  The explanatory information is a character string indicating an event (content of failure) related to the failure experienced by the user. As described above, this character string is a character string analyzed and inferred by the failure cause analysis unit 102 and confirmed by the user, or a character string corrected by the user with respect to the character string.

  The tag information is information indicating a category of failure information, and is a predetermined character string. In the first embodiment, this tag will be described when the user inputs from the input interface 101. However, the tag is automatically extracted from the character string analyzed and inferred by the failure cause analysis unit 102. You may do it.

  Meta information is a keyword. The meta information is used, for example, to extend the concept of failure information when the user inputs information regarding failure.

  FIG. 3 is a diagram illustrating an example of failure information stored in the failure information storage device 200. The failure information 220 is stored in the failure information storage device 200 in association with the position information 222, the environmental state information 223, the description information 224, the tag information 225, and the meta information 226 for each failure information ID 221.

  More specifically, for example, the failure information ID “1” includes position information “lat = 35.685048, lon = 139.76944”, environmental state information “temperature = 25.4, humidity = 60.4, weather = cloud”, and explanation information “Tokyo Station”. The tag information “Tokyo Station, Injury, Stairs, Falling” and meta information “Wheelchair” are associated.

  Next, a process in which the information processing apparatus 100 transmits failure information to the failure information storage apparatus 200 will be described with reference to FIG.

  For example, when the user experiences a failure during some action, the user registers via the input interface 101 of the information processing apparatus 100 he / she carries with the failure information storage device 200 to register the content regarding the experienced failure. Give instructions. As a result, the input interface 101 transmits the registration instruction to the failure cause analysis unit 102 (S101).

  Next, the failure cause analysis unit 102 acquires position information from the position information detection unit 103 (S102), and further, the failure cause analysis unit 102 acquires an environmental state from the environmental state observation unit 104 (S103). Note that the order of the processes in steps S102 and S103 may be reversed, or each piece of information may be acquired simultaneously.

  Next, the failure cause analysis unit 102 analyzes the cause of the failure based on the acquired location information, environmental state information, and the content of the failure included in the registration instruction (S104). Further, the failure analysis unit displays the cause analysis result on the input interface 101 (S105).

  Next, the failure cause analysis unit 102 determines whether or not the displayed cause analysis result is correct (S106). For example, the failure cause analysis unit 102 displays a YES button and a NO button on the input interface 101 in order to input whether or not the failure cause to be presented to the user is correct, and displays based on which button is input. It is determined whether the cause analysis result is correct.

  If it is determined in step S106 that the error is not correct, the failure cause analysis unit 102 determines whether the user performs user input such as correction of the cause of failure or performs the cause analysis again (S107). If it is determined in step S107 that cause analysis is to be performed again, the failure cause analysis unit 102 repeats the processes in steps S104 to S106 described above.

  On the other hand, if it is determined in step S107 that the user input is to be performed, the failure cause analysis unit 102 receives from the input interface 101 a correction input such as content related to the failure by the user (S108).

  If it is determined in step S106 that the displayed cause of failure is correct, or if a user input is accepted in step S108, the failure cause analysis unit 102 accepts input of other information for generating failure information. For example, the failure cause analysis unit 102 receives input of tag information and meta information described with reference to FIG. The failure cause analysis unit 102 generates failure information so as to include these pieces of information (S109). The generated failure information is transmitted to the failure information transmission unit 105.

  When failure information is transmitted, the failure information transmission unit 105 transmits the failure information to the failure information storage device 200 via the radio base station 10 and the network 20 (S110).

  When failure information is transmitted from the failure information transmission unit 105 of the information processing apparatus 100 via the radio base station 10 and the network 20, the failure information storage device 200 stores the failure information (S111).

  Next, a process in which the information processing apparatus 100 presents assist information to the user will be described with reference to FIG.

  The continuous information acquisition unit 106 operates continuously, continuously acquires the position information from the position information detection unit 103 and the environmental state information from the environmental state observation unit 104, and fails the acquired position information and environmental state information. It transmits to the information comparison part 107 (S201).

  Next, the failure information comparison unit 107 stores failure information in the failure information storage device 200 that approximates at least one of the position indicated by the position information transmitted from the continuous information acquisition unit 106 and the environmental state indicated by the environmental state information. The failure information storage device 200 is searched (S202).

  Next, the failure information comparison unit 107 determines whether failure information has been searched (S203). If the failure information can be retrieved (S203: YES), the failure information comparison unit 107 requests the failure information storage device 200 to transmit the retrieved failure information (S204).

  Next, the failure information receiving unit 108 receives the failure information requested in step S204 from the failure information storage device 200 (S205). The received failure information is transmitted to the assist information presenting unit 109.

  Next, the assist information presenting unit 109 presents assist information to the user based on the failure information received from the failure information receiving unit 108 (S206). The assist information includes at least content (explanatory information) related to the failure included in the failure information.

  On the other hand, if failure information could not be retrieved in step S203 (S203: NO), the processing in steps S201 to S206 described above based on the positional information and environment information acquired by the continuous information acquisition unit 106 next. I do.

  Next, the operation of the failure avoidance support system 1 will be described.

  When the user experiences some kind of failure, in order to register failure information in the failure information storage device 200, a registration instruction is issued from the input interface 101 of the portable information processing device 100. As a result, the failure cause analysis unit 102 of the information processing apparatus 100 acquires the current position and environmental state from the position information detection unit 103 and the environmental state observation unit 104.

  Based on the acquired information, the failure cause analysis apparatus analyzes and infers the cause of the failure and generates explanatory information (content of failure). The generated failure information is confirmed by the user as to whether it is correct. When the content of the failure is different from the failure experienced by the user, the failure cause analysis is performed again, or the user himself inputs the failure content. In this way, the content of the failure is determined. Furthermore, if necessary, the user inputs tag information, meta information, and the like.

  Failure information is generated based on this information, and the generated failure information is transmitted to the failure information storage device 200 via the failure information transmitting unit 105, the radio base station 10, and the network 20.

  The failure information storage device 200 stores failure information received from the information processing device 100. Therefore, every time the user of each information processing apparatus 100 experiences a failure, the failure information is stored in the failure information storage device 200.

  On the other hand, when another user is moving, if failure information that approximates at least one of the position and the environmental state of the information processing apparatus 100 carried by the other user can be retrieved from the failure information storage device 200, the information Assist information including at least the content of the failure is presented to the assist information presenting unit 109 of the processing device 100.

  According to the first embodiment, the failure avoidance support system 1 can receive the presentation of assist information including the content of failure experienced by other users according to the position and the environmental state. For this reason, the user can easily avoid a failure similar to the failure of other users.

  Moreover, since the failure avoidance support system 1 can store failure information of a plurality of users in the failure information storage device 200, the failure avoidance support system 1 can present assist information for avoiding failure from a large number of people and from a viewpoint.

  Furthermore, the failure avoidance support system 1 is configured to include tag information and meta information in the failure information. Therefore, the user can include in the meta information a keyword for expanding the category or / and failure information as tag information. As a result, the failure line avoidance system 1 allows the user to search for failure information using not only the position, environmental state, and biological information, but also at least one of a desired category and keyword. That is, the failure avoidance support system 1 can expand the search target for failure information.

  In step S203 described above, when the failure information comparison unit 107 searches for failure information, it may be searched by filtering. For example, the information processing apparatus 100 is set to perform filtering using at least one of tag information and meta information included in the failure information in advance. By providing filtering settings in advance in this way, it is possible to avoid failure information not related to the user being presented as assist information, and to search only failure information more suitable for the user.

(Second Embodiment)
Next, a second embodiment will be described. The second embodiment is different from the first embodiment described above in that the user is a wheelchair user. Therefore, the case where the user who is a wheelchair user avoids failure is demonstrated in detail below. In addition, the same code | symbol is attached | subjected to the structure same as 1st Embodiment, and detailed description is abbreviate | omitted about the same content.

  In the second embodiment, the user A who is a wheelchair user and the user B who is a wheelchair user both use the failure avoidance support system 1. Further, in the information processing apparatus 100, for example, information indicating that the user is a wheelchair user is registered in advance, and when the failure cause analysis unit 102 performs a search, the meta information “wheelchair” is filtered. Is set.

  As shown in FIG. 7A, when there is a failure that the user A's wheelchair falls in the depression of the passage and falls, the user A carries the information processing device 100 that is carried in order to register the content of the failure. To instruct registration. After the registration instruction, the user A inputs “wheelchair” from the input interface 101 as meta information at a predetermined timing (the above-described step S109). Failure information is generated based on these input operations, and the failure information is stored in the failure information storage device 200. More specifically, for example, as described with reference to FIG. 4, position information, environmental state information, description information, tag information, and meta information are associated with the failure information ID “1” in the failure information storage device 200. Remembered.

  Next, a case where the user B is moving near the fall place of the user A after the failure information of the user A is stored in the failure information storage device 200 will be described.

  As shown in FIG. 7B, when the wheelchair of the user B is located in the vicinity of the aforementioned depression, more specifically, the position of the user B detected by the position information detecting unit 103 is the user A described above. Assist information is displayed on the information processing apparatus 100 of the user B when the position is close to the position included in the failure information.

  In the information processing apparatus 100 of the user B, as the assist information, the content of the failure “falling down in a depression at Tokyo Station” is presented. For this reason, the user B can visually recognize a warning indicating that there is a depression in a nearby passage and it is dangerous. By visually recognizing this warning, the user B can increase his / her attention and move the wheelchair, and can easily avoid the failure of falling down in the depression of the passage.

  The failure avoidance support system 1 includes “wheelchair” as meta information in the failure information to be searched. For this reason, the information processing apparatus 100 of the user B can present the assist information based on the failure information to the user B even if it is set to filter by the meta information “wheelchair”.

(Third embodiment)
Next, a third embodiment will be described. The third embodiment is mainly different from the first embodiment described above in that a biological information detection unit for detecting the user's body temperature and pulse is provided. Therefore, the different points will be described in detail below. In addition, the same code | symbol is attached | subjected to the structure same as 1st Embodiment, and detailed description is abbreviate | omitted about the same content.

  FIG. 8 is a diagram illustrating a configuration of the information processing apparatus 100 according to the third embodiment. As shown in the figure, the information processing apparatus 100 includes a biological information detection unit 111 that is a biological information detection unit between a failure cause analysis unit 102 and a continuous information acquisition unit 106.

  Further, the failure cause analysis unit 102 is based on the biological information detected by the biological information detection unit 111 in addition to the positional information detected by the positional information detection unit 103 and the environmental state information observed by the environmental state observation unit 104. , Analyze the cause of failure.

  Further, the failure information comparison unit 107 is based on the biological information detected by the biological information detection unit 111 in addition to the positional information detected by the positional information detection unit 103 and the environmental state information observed by the environmental state observation unit 104. The failure information stored in the failure information storage device 200 is searched.

  FIG. 9 is a diagram illustrating an example of failure information stored in the failure information storage device 200. In the failure information, position information, environmental state information, biological information, explanation information, tag information, and meta information are associated with each failure information ID.

  For example, the failure information ID “2” includes position information “lat = 34.702318, lon = 13.494986”, environmental state information “temperature = 32.4, humidity = 40, weather = fine”, biometric information “body temperature = 37.8, beat = 120 ”, tag“ Osaka Station, sunstroke, staircase ”, meta information“ age ≧ 63 ”are associated.

  Next, the operation of the third embodiment will be described in the case where an elderly user A and an elderly user B are climbing the stairs on a midsummer day with strong sunlight. In the information processing apparatus 100, for example, age (63 years for both users A and B) is registered in advance as user information, and when searching by the failure information comparison unit 107, filtering is performed with meta information “age = 63”. It has come to be.

  As shown in FIG. 10A, when the user A has a failure to get sunstroke while climbing the stairs while the temperature is high and the sunlight is strong, the user A registers the content of the failure. In addition, the portable information processing apparatus 100 is operated to give a registration instruction. After this registration instruction, at a predetermined timing (the above-described step S109), the user A may enter the age of “age ≧ 63” as meta information because a person over his / her age may make a similar failure. Enter from. Based on these input operations, failure information is generated as described above, and the failure information is stored in the failure information storage device 200. More specifically, for example, as described with reference to FIG. 9, the position information, the environmental state information, the biological information, the description, the tag, and the meta information are associated with the failure information ID “2”. Is remembered.

  Next, a case where user B goes up the stairs where user A has fallen after user A's failure information is stored in failure information storage device 200 will be described.

  As shown in FIG. 10B, when the user B climbs the stairs, more specifically, the position of the user B detected by the position information detection unit 103 approximates the position included in the failure information of the user A. When the position is reached, the assist information is displayed on the information processing apparatus 100 of the user B.

  In the information processing apparatus 100 of the user B, the content “The temperature fell and the sun fell on the sun if you ran on the stairs of Osaka Station on a sunny day” is displayed. For this reason, the user B can receive a warning that it is dangerous if he does not wear a hat and that it is dangerous if he runs and climbs the stairs. By receiving the warning in this way, the user B can wear a hat so as to avoid the sunlight, or can climb without going up the stairs, and can avoid the failure of getting sunstroke.

  Further, the failure avoidance support system 1 includes “age ≧ 63” as meta information in the failure information to be searched. For this reason, the information processing apparatus 100 of the user B can display assist information based on the failure information even when the filtering is performed with the meta information “age = 63”.

  In addition, this invention is not limited to the above-mentioned embodiment, A various deformation | transformation is possible in the case of the implementation.

  A part or all of the above embodiment can be described as in the following supplementary notes, but is not limited thereto.

(Appendix 1)
Information processing that can be communicated with a storage device that stores, for the plurality of users, failure information that includes at least one of the location of the failure experienced, the environmental state, and the biometric information of the user along with the content of the failure experienced by the user A device,
At least one of position detecting means for detecting the position of the information processing apparatus, environmental state observing means for observing surrounding environmental conditions, and biological information detecting means for detecting biological information of the user;
Retrieval that searches the storage device for failure information that approximates at least one of the position detected by the position detection unit, the environmental state observed by the environmental state observation unit, and the biological information detected by the biological information detection unit Means,
Presenting means for presenting the contents of failure included in the retrieved failure information;
An information processing apparatus comprising:

(Appendix 2)
The failure information further includes a category and keyword of the failed experience,
The information processing apparatus according to claim 1, wherein the search unit performs the search by at least one of the position, the environmental state, the biological information, the category, and the keyword.

(Appendix 3)
Information processing that can be communicated with a storage device that stores, for the plurality of users, failure information that includes at least one of the location of the failure experienced, the environmental state, and the biometric information of the user along with the content of the failure experienced by the user A device failure avoidance support method,
Detecting at least one of the step of detecting the position of the information processing apparatus, the step of observing surrounding environmental conditions, and the step of detecting biological information of the user;
Searching the storage device for failure information that approximates at least one of the position detected in the step, the environmental state observed in the step, and the biological information detected in the step;
Presenting the content of the failure included in the retrieved failure information;
A failure avoidance support method characterized by comprising:

(Appendix 4)
A failure avoidance support system including a plurality of information processing devices and a storage device,
Each of the plurality of information processing devices
When the user experiences a failure, an input means for inputting a registration instruction for information regarding the failure;
At least one of position detecting means for detecting the position of the information processing apparatus, environmental state observing means for observing surrounding environmental conditions, and biological information detecting means for detecting biological information of the user;
When the registration instruction is input by the input unit, the content of the registration instruction, the position detected by the position detection unit, the environmental state observed by the environmental state observation unit, and the biological information detected by the biological information detection unit A failure to analyze the cause of failure of the user based on at least one of the above, and to generate failure information having at least one of the position, the environmental state, and the biological information together with the content of the failure based on the analysis Cause analysis means,
Transmitting means for transmitting failure information generated by the failure cause analyzing means to the storage device;
With
The storage device stores the failure information transmitted from the information processing device;
With
The information processing apparatus further includes failure information that approximates at least one of the position detected by the position detection unit, the environmental state observed by the environmental state observation unit, and the biological information detected by the biological information detection unit. Search means for searching from the storage device;
Presenting means for presenting the contents of failure included in the retrieved failure information;
A failure avoidance support system comprising:

(Appendix 5)
The failure information further includes a category and keyword of the failed experience,
The failure avoidance support system according to appendix 4, wherein the search means performs the search by at least one of the position, the environmental state, the biological information, the category, and the keyword.

  The present invention relates to a failure avoidance support system, an information processing apparatus, and a failure avoidance support method for avoiding the same failure by using information on failure used by a user.

DESCRIPTION OF SYMBOLS 1 ... Failure avoidance support system 100 ... Information processing apparatus 101 ... Input interface 102 ... Failure cause analysis part 103 ... Position information detection part 104 ... Environmental state observation part 105 ... Failure Information transmission unit 106 ... Continuous information acquisition unit 107 ... Failure information comparison unit 108 ... Failure information reception unit 109 ... Assist information presentation unit 111 ... Biological information detection unit 200 ... Failure information storage apparatus

Claims (5)

Information processing that can be communicated with a storage device that stores, for the plurality of users, failure information that includes at least one of the location of the failure experienced, the environmental state, and the biometric information of the user along with the content of the failure experienced by the user A device,
At least one of position detecting means for detecting the position of the information processing apparatus, environmental state observing means for observing surrounding environmental conditions, and biological information detecting means for detecting biological information of the user;
Retrieval that searches the storage device for failure information that approximates at least one of the position detected by the position detection unit, the environmental state observed by the environmental state observation unit, and the biological information detected by the biological information detection unit Means,
Presenting means for presenting the contents of failure included in the retrieved failure information;
An information processing apparatus comprising: The failure information further includes a category and keyword of the failed experience,
The information processing apparatus according to claim 1, wherein the search unit performs the search by at least one of the position, the environmental state, the biological information, the category, and the keyword. Information processing that can be communicated with a storage device that stores, for the plurality of users, failure information that includes at least one of the location of the failure experienced, the environmental state, and the biometric information of the user along with the content of the failure experienced by the user A device failure avoidance support method,
Detecting at least one of the step of detecting the position of the information processing apparatus, the step of observing surrounding environmental conditions, and the step of detecting biological information of the user;
Searching the storage device for failure information that approximates at least one of the position detected in the step, the environmental state observed in the step, and the biological information detected in the step;
Presenting the content of the failure included in the retrieved failure information;
A failure avoidance support method characterized by comprising: A failure avoidance support system including a plurality of information processing devices and a storage device,
Each of the plurality of information processing devices
When the user experiences a failure, an input means for inputting a registration instruction for information regarding the failure;
At least one of position detecting means for detecting the position of the information processing apparatus, environmental state observing means for observing surrounding environmental conditions, and biological information detecting means for detecting biological information of the user;
When the registration instruction is input by the input unit, the content of the registration instruction, the position detected by the position detection unit, the environmental state observed by the environmental state observation unit, and the biological information detected by the biological information detection unit A failure to analyze the cause of failure of the user based on at least one of the above, and to generate failure information having at least one of the position, the environmental state, and the biological information together with the content of the failure based on the analysis Cause analysis means,
Transmitting means for transmitting failure information generated by the failure cause analyzing means to the storage device;
With
The storage device stores the failure information transmitted from the information processing device;
With
The information processing apparatus further includes failure information that approximates at least one of the position detected by the position detection unit, the environmental state observed by the environmental state observation unit, and the biological information detected by the biological information detection unit. Search means for searching from the storage device;
Presenting means for presenting the contents of failure included in the retrieved failure information;
A failure avoidance support system comprising: The failure information further includes a category and keyword of the failed experience,
The failure avoidance support system according to claim 4, wherein the search unit performs the search by at least one of the position, the environmental state, the biological information, the category, and the keyword.

Images