JP2011206342A - Health management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a person subjected to health management to simply input subjective information on a health condition in a system which collects and manages the subjective information on the health condition of the person subjected to health management.SOLUTION: The health management system comprises: a telephone set 3 related to the person subjected to the health management; and a center device 2 connected to the telephone set 3 via a network 1. The center device 2 comprises: a distribution server 11 which calls the telephone set 3 at a predetermined date; a speech recording server 12 which records voice information input from the telephone set 3 by the person subjected to the health management; a voice recognition server 13 which recognizes the recorded voice information, makes the same to be a text, determines whether there is a predetermined keyword about the health condition in the text, and records the result of the determination; and a health management server 14 which determines whether the person subjected to the health management needs diagnosis.

Description

  The present invention relates to a health management system that collects and manages information related to the health status of health management subjects such as elderly people.

  As a system for collecting and grasping life information of elderly people and the like, there is a life monitoring system disclosed in Patent Document 1. This life watching system is installed in the home of the person being watched over, and is a home device having a sensing function for detecting the home environment, home equipment, home equipment, the living situation / life environment of the resident, and living body information of the resident, A monitoring center that collects and manages life information from home devices to provide various services, a watcher's home where the watcher who watches over the target person resides, a home device, a monitoring center, and a watcher's home such as the Internet And a network network that connects and transmits data via a network.

  In this life monitoring system, in addition to objective life information such as toilet and bath usage time, going out and going home, staying time in a specific room, wake-up time and bedtime, the subject's subjective diary Collect information. Then, by performing a keyword search on the diary information and evaluating the extracted keywords (such as “I had a hard time”, “Somewhat tired”, “I feel good”, “I had fun”) In addition to the behavior of the watching target person obtained from objective life information, it is possible to obtain information on the mood and health status of the watching target person.

  In addition, it integrates electronic medical records, medical accounting systems, medical measurements, patient diaries, etc., and is a medical information system that allows anyone to use medical information about patients anytime and anywhere with peace of mind. There is a medical comprehensive information system that can present a countermeasure (see Patent Document 2).

  In this integrated medical information system, the patient diary system is mainly used by patients, their families, nurses, or third parties for their daily complaints such as chief complaints, health status, drinking and smoking, lifestyle habits, food bowels, complexion, mood. Or, it is possible to freely and voluntarily fill in and accumulate matters such as the wake-up time, the amount of exercise in the place of going out and in a sports club. Moreover, the information for a doctor to make a diagnosis can be provided through those matters. It is possible to record the patient's own complaints rather than the words of doctors.

  In addition, a terminal device such as a personal computer operated by a doctor, a patient, or a patient's family, a WAN (Wide Area Network), and patient information and treatment information from the terminal device are stored in a database, and an inquiry from the terminal device There is a medical information support system having a medical information support apparatus that can respond to the above (see Patent Document 3).

  According to this medical information support system, when a patient inputs items such as meal, sleep, behavior, mood, and pain from a terminal device from a patient personal site in a XX manner, the patient information database in the medical information support device is displayed. Remembered. In the medical information support apparatus, for example, QOL (Quality of Life) is evaluated by counting how many circles are added in one week.

  In the systems described in each of these documents, it is expected that the user's health condition and the like can be grasped more accurately by using subjective information input by the user together with objective data such as examination data. .

  However, in the life watching system described in Patent Document 1, since diary information is input by computer key operations, it is troublesome for those who are not familiar with computer operations.

  In the medical comprehensive information system described in Patent Document 2, access and entry to the patient diary system are performed by computer key operations, which is difficult for patients who are not familiar with computer operations.

  In the medical information support system described in Patent Document 3, the patient needs to access the medical information support apparatus using a terminal device such as a personal computer when inputting each item described above. Difficult for patients who are not familiar with computer operation.

In other words, in any of the systems described in the above documents, since it is necessary for the user to input subjective information, it is necessary to perform key operations on the computer. There is a problem that it is difficult.
In other words, these systems can only be used by people who are healthy, healthy and conscious, and have knowledge of IT (Information Technology) equipment, so they are born or ill due to illness. It is practically impossible for people who have become inconvenient to use.
In other words, since it is difficult for elderly people, life-weak people, and medically-weak people to use these systems, it can be easily assumed that they cannot enjoy the merits of these systems.

JP 2005-115413 A WO2005 / 122033 publication JP 2006-221471 A

  The present invention has been made to solve such problems, and a first object of the present invention is to provide a health management system that collects and manages subjective information about the health status of health management subjects via a network. Therefore, it is possible for a health management subject who is not familiar with the operation of the computer to easily input subjective information about the health state, and the second purpose is based on the inputted subjective information. It is possible to detect signs of physical condition change and prevent deterioration of medical condition due to delay in treatment.

  The present invention is a health management system that collects and manages subjective information related to the health status of a health care target person via a network, and is connected to the telephone set associated with the health care target person via the network. The center device, and the center device transmits call guidance information to the telephone established in response to the call and calling means for calling the telephone at a preset date and time. Guidance information transmitting means, receiving means for receiving voice information of the health management subject inputted from the telephone according to the guidance information, voice recognition means for recognizing the voice information and converting it into text, and the text Determination means for determining whether or not there is a predetermined keyword related to the health condition, and based on the determination result of the determination means, A health management system characterized by having a determining means for determining whether the diagnosis should the person.

According to the present invention, in a health management system that collects and manages subjective information about the health status of a health care target person via a network, a device that is used in daily life such as a fixed telephone or a mobile phone is used. Thus, even a health care target person who is not familiar with computer operation can easily input subjective information regarding the health condition.
In addition, the health care target person who makes a call to the health care target person's telephone and transmits voice guidance information to the health care target person who responds to the call is difficult to enter subjective information voluntarily. Can support information input.
Furthermore, since it is possible to detect a sign of a change in physical condition of a health care target person and determine whether or not diagnosis is necessary, it can be expected to prevent deterioration of a medical condition due to delay in treatment.

It is a figure showing the whole health management system composition of an embodiment of the present invention. It is a flowchart of a recording, recognition, and keyword search process of the audio | voice information from the service user in the health management system of embodiment of this invention. It is a figure which shows the diary table in the health care system of embodiment of this invention. It is a figure which shows the specific term table in the health care system of embodiment of this invention. It is a flowchart of the process which detects the service user who needs the diagnosis in the health management system of embodiment of this invention. It is a figure which shows the health management table in the health management system of embodiment of this invention. It is a figure which shows the keyword total table in the health care system of embodiment of this invention. It is a figure which shows the medical law property table in the health management system of embodiment of this invention. It is a figure which shows the diary totaling table classified by service user in the health care system of embodiment of this invention. It is a flowchart of the process which transmits diagnostic information to a medical institution in the health care system of embodiment of this invention. It is a figure which shows the hospital table in the health care system of embodiment of this invention. It is a figure which shows the diagnostic table in the health care system of embodiment of this invention. It is a flowchart of the process which transmits diagnostic information with respect to a medical institution in the health care system of embodiment of this invention. It is a flowchart of the process which inquires with respect to the service user who has the symptom close | similar to the disease name on a medical law property table, and records a result in the health management system of embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
<Overall configuration of health management system>
As shown in FIG. 1, the health management system according to the embodiment of the present invention includes a center device 2, a telephone 3, and a medical institution 4 connected to a network 1 such as an IP network or a public network. Here, the medical institution 4 is a hospital or the like, and is provided with a telephone, a personal computer (hereinafter referred to as a PC) having a communication function, and the like.

  The telephone 3 is a fixed telephone or a mobile telephone associated with a service user of this health management system, that is, a fixed telephone installed in the service user's residence or a mobile telephone possessed by the service user. For convenience, only three telephones 3 are shown here, but the telephones of all service users are actually connected to the network 1.

  The center device 2 includes a center computer 5, a center DB (database) 6, a router 7, and a PC 8. The center computer 5 includes a server group such as a distribution server 11, a call recording server 12, a voice recognition server 13, a health management server 14, and a diagnostic information management server 15. The center DB 6 includes a distribution information table 21 and a diary table 22. , A health management table 23, a service user diary tabulation table 24, a keyword tabulation table 25, a diagnosis table 26, a hospital table 27, a medical law table 28, and a specific term table 29. Here, the center computer 5 is configured by one or a plurality of PCs, and the center DB 6 is configured by one or a plurality of HDDs (Hard Disk Drives).

  The center computer 5 and the PC 8 are connected to a LAN (Local Area Network) side of the router 7 and can perform data communication with each other. Each table in the center DB 6 is configured to be accessible by each server in the center computer 5.

  The router 7 is a device that performs routing when the center device 2 communicates with the telephone 3 and the medical institution 4 via the network 1. The PC 8 is a device for an operator to operate the center device 2.

  The distribution server 11 distributes various information to the telephone 3 of the service user regularly or irregularly as necessary. The telephone number data of all service users' telephones 3 and audio data of various information to be distributed are registered (stored) in the distribution information table 21 in advance, and the distribution server 11 stores these audio data from the distribution information table 21. Read and broadcast.

  Further, when the distribution server 11 receives voice information transmitted from the service user's telephone 3, that is, an electrical signal corresponding to the voice uttered by the service user toward the handset of the telephone 3, the reception date and time of the voice information is received. The service user identification number is sent to the call recording server 12.

  The call recording server 12 records the voice information from the telephone set 3 received by the distribution server 11 and the reception date and time in the diary table 22 in association with the identification number of the service user. The voice recognition server 13 reads the voice information recorded in the diary table 22, recognizes the voice and converts it into text information, and further stores the specific information registered (stored) in the specific term table 29 in the text information. It is checked whether or not there is a keyword, and the result is recorded in the diary table 22.

  The health management server 14 aggregates the keyword detection results recorded in the diary table 22 for each service user and records them in the health management table 23 and the keyword aggregation table 25, and the aggregation results and the medical law table 28. Based on the above, a service user that needs diagnosis is detected, and the result is recorded in the diary tabulation table 24 for each service user. The result is displayed on the display of the PC 8.

  The diagnostic information management server 15 creates a diagnostic table 26 using the hospital table 27 for the service user recorded as requiring diagnosis in the diary tabulation table 24 for each service user, and the created diagnostic table The data (diagnostic information) described in 26 is notified to the service user by voice and mail. When receiving a request for providing information on the health status of the service user from the medical institution 4, the contents of the service user diary tabulation table 24 are transmitted to the medical institution 4.

The operation of the health management system having the above configuration will be described.
<Recording, recognition and keyword search of voice information>
FIG. 2 shows a flowchart of recording, recognition and keyword retrieval of voice information from the telephone 3 of the service user.

  First, the distribution server 11 determines whether or not the service user has contacted the telephone 3 (step S1). When there is a contact (S1: Yes), the distribution server 11 sends the received voice information, the service user identification number, and the reception date and time to the call recording server 12, and the call recording server 12 associates with the identification number. The voice information and the reception date / time are recorded in the diary table 22 (step S4). Recording of audio information continues until the call ends.

  FIG. 3 shows an example of the diary table 22. As shown in the figure, the diary table 22 has a record field of identification number, name, telephone number, and age as service user information, and recording of received date / time, voice information, keyword information, and confirmation flag as diary information. There is a column. The identification number, name, telephone number, and age are registered (recorded) in advance, and only the reception date and time and audio information are recorded in step S4. The keyword information and confirmation flag will be described later. Audio information is recorded as digital data (digital recording).

  If there is no contact (S1: none), the distribution server 11 waits for the timing when various information to be transmitted to the service user is present (step S2), and at some time (S2: present), all the service users' telephones 3 are connected. Calls all at once and distributes information to the telephone set 3 established by off-hook (step S3). The information to be transmitted at this time is guidance information on health management such as notification of influenza prevention measures, guidance for regular checkups, and health status inquiries. After the guidance information is transmitted, the process proceeds to step S4, and the voice information inputted by the service user from the telephone 3 and the reception date / time are recorded in the diary table 22 as a response to the guidance information. For example, when a voice message “How is your stomach and illness?” Sent as a health condition inquiry and voice information of a response “No appetite recently” is returned, the response is stored in the diary table 22. To record.

  Next, the voice recognition server 13 reads the voice information recorded in the diary table 22, starts voice recognition, and converts it into text (step S5). This text conversion process is performed in parallel with the recording of voice information (step S4).

  Next, the speech recognition server 13 refers to the specific term table 29 and determines whether or not there is a term that matches the keyword registered in the specific term table 29 in the speech information that has been converted to text (step S6). ). FIG. 4 shows an example of the specific term table.

  When there is a term that matches the keyword registered in the specific term table 29 (S6: Yes), the speech recognition server 13 extracts the keyword, and after extraction, records it in the diary table 22 (step S7). A confirmation flag is set in the diary table 22 (step S8).

  Next, the call recording server 12 determines whether or not the telephone call with the telephone 3 is terminated based on whether or not the voice information is supplied from the distribution server 11 (step S9). If not finished (S9: NO), the process returns to step S5, and the speech recognition server 13 executes the speech text conversion process. If finished (S9: YES), the voice recording process is finished. (Step S10), this flow is finished. If it is determined in step S6 that there is no matching term (S6: none), the process returns to step S5, and the speech text conversion process is executed.

  In the diary table 22 shown in FIG. 3, for example, in the case of a service user with an identification number 001, “Achilles tendon”, “bat”, “ “Struck”, “Ankle”, and “Pain” are extracted, and a confirmation flag is set (= 1). Further, in the case of the service user with the identification number 002, “abdominal pain” is obtained from the voice information received at 13:15 on January 1, 2009, and the voice information received at 12:50 on the same month, “2:05” "Navel", "abdominal pain" are keywords from the voice information received at 16:36 on the same month the same month, "navel", "insert", "bottom right", "abdominal pain", "sudden", "sweat" Extracted and the confirmation flag is set.

<Process to detect service users who need diagnosis>
FIG. 5 shows a flow of processing for detecting a service user who needs diagnosis because there is a problem with the health condition.

  First, the health management server 14 refers to the diary table 22 (step S11), and determines whether or not the confirmation flag is set for each service user and for each reception date (step S12). When the confirmation flag is set (S12: YES), the keyword corresponding to the confirmation flag is recorded in the health management table 23 (step S13). FIG. 6 shows an example of the health management table 23.

  Next, the health management server 14 aggregates the keywords recorded in the health management table 23 for each service user and records them in the keyword aggregation table 25 (step S14). FIG. 7 shows an example of the keyword aggregation table 25. Here, as an example, the result of aggregation for 7 days is shown.

Next, the health management server 14 refers to the medical law table 28 and determines whether there is a disease name corresponding to the keyword recorded in the keyword totaling table 25 (step S15). Here, the determination of the presence or absence of a disease name is made based on whether or not all keywords corresponding to any disease name on the medical law table 28 are recorded in the keyword aggregation table 25.
FIG. 8 shows an example of the medical law property table 28. This medical rule table 28 is a table in which a correspondence relationship between a plurality of keywords, a disease name corresponding to them, an emergency treatment for the disease, a department for treating the disease, and an emergency degree of treatment, for example, If the keywords are "Achilles tendon", "Bat", "Struck", "Ankle", "Pain", the name of the disease is "Achilles tendon rupture", the first aid is "Ankle fixation", the medical department is "Orthopedics", The degree of urgency is “4”. The degree of urgency is expressed in five stages. The greater the number, the higher the degree of urgency.

  When it is determined that there is a disease name corresponding to the keyword recorded in the keyword aggregation table 25, that is, all keywords corresponding to any disease name on the medical law table 28 are recorded in the keyword aggregation table 25 ( The health management server 14 sets the “diagnosis required flag” in the diary tabulation table 24 for each service user, displays alarm information on the PC 8 (step S16), and proceeds to step S17. FIG. 9 shows an example of the service user diary tabulation table 24. Here, FIGS. 9A and 9B are diary tabulation tables of service users with identification numbers 001 and 002, respectively. When it is determined that there is no corresponding disease name (S15: NO), the process directly proceeds to step S17.

  Here, the alarm information displayed on the PC 8 includes a message requesting contact with a medical institution or medical doctor, together with an identification number and a keyword of a service user who needs diagnosis.

  In step S17, it is determined whether or not the determination (confirmation) in step S15 has been completed for all service users (step S17). If not (S17: NO), the next service user is notified. On the other hand, it is determined whether or not there is a disease name corresponding to the keyword recorded in the keyword totaling table 25 (step S18 → S15), and if it has been completed (S17: YES), the flow of this figure is ended. .

  In the case of the keyword tabulation table 25 shown in FIG. 7, for the service user with the identification number 001, there are keywords “Achilles tendon”, “bat”, “struck”, “ankle”, and “pain”. In the regular law table 28, “Achilles tendon rupture” exists as a corresponding disease name. For the service user with the identification number 002, the keywords “navel”, “insert”, “lower right”, “abdominal pain”, “rapidly” ”And“ sweat ”,“ medicine appendixitis ”is present as a corresponding disease name in the medical law table 28.

<Processing for notifying the person and medical institution of information regarding service users who require diagnosis>
FIG. 10 shows a flow of processing for notifying the person and the medical institution of information related to service users that require diagnosis. This process is started in response to an operator performing a predetermined key operation when an alarm or the like is displayed on the display of the PC 8 (step S16 in FIG. 5).

  The diagnosis information management server 15 refers to the service user diary tabulation table 24 to determine whether or not the “diagnosis required flag” is set (step S21). When the “diagnosis required flag” is set (S21: YES), the diagnostic table 26 is created using the medical law table 28 and the hospital table 27 (step S22).

  11 and 12 are diagrams showing examples of the hospital table 27 and the diagnosis table 26, respectively. In FIG. 12, “acquired keyword” is acquired from “keyword information” of the service user diary tabulation table 24, and “disease name”, “first aid”, “medical department”, and “emergency degree” are , Acquired from the medical law table 28 according to the “acquired keyword”. The “hospital name” is acquired from the hospital table 27 according to the “medical department”.

  Returning to the description of FIG. Next, the diagnostic information management server 15 notifies the contents of the diagnostic table 26 created in step S22 to the service user's telephone 3 via the distribution server 11 (step S23). Here, when the telephone 3 has a mail reception function, notification is made by at least one of voice and mail, and when the telephone 3 does not have a mail reception function, notification is made by voice. For example, in the case of a service user with the identification number 001, the message to be notified is “Achilles tendon is torn. Please fix the ankle and go to the orthopedic surgery of G hospital within XX hours”.

  Next, the diagnostic information management server 15 generates a browsing permission code for transmission from the hospital side, and transmits it by mail to the telephone 3 of the service user via the distribution server 11 (step S24). If the telephone 3 does not have a mail receiving function, control is performed so that a voice message is recorded.

  Next, the diagnostic information management server 15 determines whether or not to notify the medical institution of the contents of the diagnostic information can be notified to the medical institution depending on whether or not it has been approved in advance when applying for the service. (Step S25). If it is determined that it is possible, the contents of the service user diary tabulation table 24 are transmitted to the medical institution 4 described in the diagnosis table 26 via the distribution server 11 (step S26). At this time, it is desirable to transmit an address, name, telephone number, etc. in addition to the identification number. By doing so, when the service user who has received the notification in step S23 does not go to the medical institution for some reason, a call or the like can be performed from the medical institution 4 side.

  Next, for all service users, it is determined whether or not the determination (confirmation) in step S21 has been completed (step S27). If the determination has not been completed (S27: NO), the next service user is determined. When steps S21 to S26 are executed and completed (S27: YES), the flow of this figure ends.

  FIG. 13 is a flowchart of processing in which the center apparatus 2 transmits diagnostic information to the medical institution 4. As illustrated, when the diagnostic information management server 14 receives a browsing permission code from the medical institution 4 via the distribution server 11 (step S31: YES), the diagnostic information management server 14 responds to the browsing permission code from the service user diary tabulation table 24. The service user data to be read is read out and transmitted to the medical institution 4 via the distribution server 11 (step S32).

  In this process, when the service user who has received the browsing permission code in step S24 (FIG. 10) goes to the medical institution 4 and presents the browsing permission code, a doctor or the like accesses the center device 2 using the PC and browses. This is executed when an authorization code is sent. Thereby, since the doctor can see the diary total data of the service user, it becomes possible to accurately grasp the symptom of the service user and determine and execute an appropriate treatment.

<Recording process of inquiries and results for service users who have symptoms similar to the disease names on the medical law table>
In the flow shown in FIG. 10, a diagnostic table is created only when the “diagnosis required flag” is set (S21: YES → S22). Here, the “diagnosis required flag” is set when all keywords corresponding to an arbitrary disease name on the medical law table 28 are recorded in the keyword totaling table 25. For this reason, for example, appendix, “lower right”, “abdominal pain”, and “sweat” are recorded in the keyword tabulation table 25, but “navel” and “sudden” are recorded. If not, since appendicitis is not diagnosed, the “diagnosis required flag” is not set. As a result, there is a risk of missing the sign of appendicitis.

  Therefore, in the system according to the present embodiment, all keywords corresponding to arbitrary disease names on the medical law table 28 are not recorded in the keyword tabulation table 25, but are recorded in a predetermined number or a predetermined ratio (eg, a majority). If you have, you can check the symptoms for the service users. Whether or not to execute this confirmation operation can be set by the operator operating the PC 8.

FIG. 14 shows a processing flow of this confirmation operation.
First, the diagnostic information management server 14 refers to the diary table 22 and the service user-specific diary tabulation table 24 to determine whether the “confirmation flag” is set and the “diagnosis required flag” is not set. Judgment is made (step S41).

  If “YES” is determined in step S41, it is determined whether there is a disease name that is considered to be close to the symptom of the service user (step S42). That is, it is determined whether or not a predetermined number or a predetermined ratio (for example, a majority) of keywords corresponding to an arbitrary disease name on the medical law table 28 are recorded in the keyword totaling table 25.

  If it is determined that there is a disease name (S42: YES), the health management server 14 reads a keyword corresponding to the disease name from the medical law table 28 (step S43). Next, a call is made to the service user's telephone 3 via the distribution server 11 to start a contact for inquiries regarding keywords (step S44), and then the call recording server 12 records a voice of the answer from the service user. Start (step S45). The operation in this step is the same as that in step S4 in FIG.

  Next, the health management server 14 transmits an inquiry voice regarding the keyword read in step S43 to the service user via the distribution server 11 (step S46). For example, in the case of appendicitis, please answer “(1) Do you feel uncomfortable in the following places?” “Navel” “Yes” “No” "" (2) Do you have a sudden stomachache? Please answer “Yes” or “No”. At this time, all the keywords corresponding to the disease name may be inquired, or only those not recorded in the keyword totaling table 25 may be inquired.

  Next, the voice recognition server 13 converts the voice of the answer recorded in the diary table 22 into text (step S47), and determines whether the answer to the voice-transmitted keyword is “yes” or “no”. (Step S48). If the answer is “yes” (step S48: yes), the keyword is recorded in the diary table 22 (step S49). Next, a confirmation flag is set in the diary table 22 (step S50), and the process proceeds to step S51. If the answer is “No” (step S48: No), the process proceeds directly to step S51.

  In step S51, it is determined whether or not confirmation has been completed for all inquired keywords. If not completed (step S51: NO), the processing in steps S46 to S50 is repeated. And when it complete | finishes (step S51: YES), the telephone call between service users is complete | finished (step S52), and the process of this flow is complete | finished. If "NO" is determined in the step S41 or S42, the process is finished without doing anything.

  In this way, by confirming the symptoms of the service user who has a symptom close to the disease name on the medical law table 28, it is possible to avoid missing a symptom of the disease. That is, for example, a service user in which “navel” and “sudden” are not recorded even though “insert”, “lower right”, “abdominal pain”, and “sweat” are recorded in the keyword totaling table 25. On the other hand, if “navel” and “rapid” are recorded in the diary table as a result of executing the flow of FIG. 14, “navel” and “rapid” are added to the keyword totaling table 25. Therefore, the disease name is determined to be appendicitis, and the “diagnosis required flag” is set in the diary tabulation table 24 for each service user.

As described above in detail, the health management system according to the embodiment of the present invention has the following effects (1) to (6).
(1) The center device 2 recognizes the voice input from the telephone 3 of each service user, converts it into text, detects a sign of physical condition change based on the presence or absence of a predetermined keyword, and determines whether diagnosis is necessary. Therefore, each service user can easily input subjective information regarding the health condition by using a device used in daily life such as a fixed telephone and a mobile phone. Therefore, the service can be used even by an elderly person, a life weak person, or a medical weak person.
(2) The center device 2 calls each service user's telephone 3 at a predetermined date and time, and inputs subjective information about the health condition, such as a health condition inquiry, to the telephone that responds. Since information input is supported by transmitting a prompt message or the like, it is possible to easily collect information from service users who are difficult to input spontaneously.
(3) The center device 2 transmits the name of the disease, first aid, hospital name, medical department, degree of emergency, etc. to the service user who needs diagnosis by voice or e-mail. You can quickly go to the appropriate hospital department and receive diagnosis and treatment. In addition, it is possible to suppress the progression of the disease by applying emergency treatment before going to the hospital.
(4) Since the center device 2 enables the contents of the service user's diary tabulation table 16 to be viewed from the hospital, the hospital side can use the service even if the service user does not accurately grasp his / her health condition. It is possible to accurately grasp the symptoms of the person and determine and execute an appropriate treatment.
(5) Since the service users who need diagnosis can be called from the hospital, the service users do not go to the designated hospital for some reason, and it is possible to prevent the deterioration of the medical condition due to delay of diagnosis / treatment. .
(6) Since the service user having a symptom close to the name of the disease on the medical law table 28, that is, a service user having a high possibility of illness, can be inquired about the symptom, the symptom can be more It is possible to reliably detect and prevent the deterioration of the medical condition due to delay in diagnosis and treatment.

  DESCRIPTION OF SYMBOLS 1 ... Network, 2 ... Center apparatus, 3 ... Telephone, 4 ... Medical institution, 5 ... Center computer, 6 ... Center DB, 11 ... Distribution server, 12 ... Call recording server, 13 ... Voice recognition server, 14 ... Health management server 15 ... Diagnostic information management server, 21 ... Distribution information table, 22 ... Diary table, 23 ... Health management table, 24 ... Diary tabulation table by service user, 25 ... Keyword tabulation table, 26 ... Diagnostic table, 27 ... Hospital table 28 ... Medical law table, 29 ... Specific term table.

Claims (9)

A health management system that collects and manages subjective information about the health status of health management subjects via a network,
A telephone set associated with a health care target person, and a center device connected to the telephone set via a network;
The center device is
Calling means for calling the telephone at a preset date and time;
Guidance information transmitting means for transmitting guidance information by voice to a telephone established in response to the call;
Receiving means for receiving voice information of the health care target person input from the telephone according to the guidance information;
Voice recognition means for recognizing the voice information and converting it into text;
Determination means for determining whether or not there is a predetermined keyword related to the health condition in the text;
A health management system comprising: judgment means for judging whether or not the health care subject needs diagnosis based on a judgment result of the judgment means. The health management system according to claim 1,
A health management system comprising: a symptom recording unit that records the health management target person, the date and time, and the predetermined keyword in association with each other when the determination unit determines that there is a predetermined keyword. The health management system according to claim 1,
The health management system according to claim 1, wherein the determining means includes diagnostic information generating means for generating information indicating a disease name and a medical department as diagnostic information based on a medical law property table. In the health care system according to claim 3,
The diagnostic information generation unit generates information indicating an emergency measure or an emergency degree of medical treatment in addition to a disease name and a medical department. In the health management system according to claim 3 or 4,
A health management system comprising diagnostic information notifying means for transmitting diagnostic information generated by the diagnostic information generating means to a telephone associated with the health management subject. In the health management system according to claim 5,
The health information management system, wherein the diagnostic information notification means transmits information for enabling the information recorded by the symptom recording means to be read via the network together with the diagnostic information. The health management system according to claim 1,
The center device is acquired by a medical institution name information acquisition unit that acquires medical institution name information suitable for treatment from a medical institution table based on an output of the diagnostic information generation unit, and the medical institution name information acquisition unit. A health management system comprising means for transmitting medical institution name information to the health management subject. The health management system according to claim 7,
A means for transmitting the information recorded by the symptom recording means and / or the disease name information generated by the diagnostic information generating means to the medical institution where the name information has been acquired by the medical institution name information acquiring means; A health management system characterized by In the health care system according to claim 3,
The center device is
When a predetermined number or a predetermined ratio of keywords corresponding to an arbitrary disease name on the medical law table is recorded by the symptom recording means, it corresponds to the disease name for a health care target person Inquiry means for sending the inquiry voice about the keyword to the telephone of the health care target person,
An answer receiving means for receiving voice information of the health care subject inputted from the telephone as an answer to the inquiry;
Answer voice recognition means for recognizing the voice information and converting it into text,
A health management system comprising answer keyword recording means for recording a keyword corresponding to the disease name based on an answer in the text.

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