JP2011164947A - Method of acquiring information on agreement about product description - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a service providing method for issuing an encryption key from a certificate authority certified by a certification organization to securely keep contract data. <P>SOLUTION: A product description item is specified by screen operation. The item that a teller has obtained the confirmation from an insurant is acquired as voice and video data. After checking whether the insurant has confirmed about the same item in the past, voice and video data corresponding to the item to be checked are stored. The procedure is as follows: displaying a check item on a teller screen according to a region pointed on a product description screen by a pointer; displaying an item to be checked according to the region pointed on the product description screen by the pointer; retrieving whether the same item has been checked in the past; reproducing the corresponding voice and video data; obtaining the confirmation about a change; if there is any change, collecting voice and video data between the teller and the insurant and storing them in a DB. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a technique for recording a situation when information is provided to a user while maintaining validity. In particular, the present invention relates to a technology for handling explanations given to customers and information about consent from customers in transaction procedures such as solicitation of products including insurance. Regarding the solicitation of this product, regarding the agency window business, when the person in charge explained the product, the trail of the dialogue, such as whether the customer had accepted, the voice, It is particularly suitable for a technique for accumulating with moving images.

  A support method that builds a system that integrates services that support work related to contract conclusion and storage, and that can sign the contract electronically in a secure environment and maintain and store the original signature of the signed contract (Patent Document 1).

  In Patent Document 1, each estimated effect (estimated effect on the authenticity of document formation, estimated effect on the identity of the signer, and estimated effect on non-falsification of the document) is stipulated in the Civil Procedure Law. The goal is to develop a system that guarantees the entire workflow related to the action and complete the contract conclusion action on the network. For this reason, in Patent Document 1, the third certification authority authenticates the in-service certificate authority and issues this in-service certificate authority in order to realize online signing and stamping of contracts generated by purchases, etc. The configuration is such that the “key (encryption program)” is written in “an apparatus having a function that prevents the program or data from being physically replicated”.

JP 2002-99843 A

  The above prior art provides a service in which a certificate authority certified by a certificate authority issues an encryption key and securely stores contract data signed or authenticated by the encryption key. This saves the contract process data between the user terminal and the service system as a history, and does not save the explanation by the person in charge in the face-to-face and the information on whether or not the contractor has accepted.

  The purpose of the present invention is to provide audio / video data when the contractor accepts the content of the product description after checking the content to be confirmed in accordance with the content of the product description in the face-to-face description of the insurance product. It is to save without repeating the exchange of the same product description performed in the past.

  In order to achieve the above object, in the present invention, the contents of information provision to customers are recorded, and at the time of the recording, a check process necessary for the information provision is executed. The check contents in this check process are compared with the stored past check contents, a check specific to the current check process is extracted, and the contents of the extracted check are recorded.

As one aspect of the present invention, the following is applied to a sales office window.
After confirming whether the same information has been confirmed in the past by using the camera and microphone to acquire the contents confirmed by the contact person for the product description instructed by the screen operation using the camera and microphone. Then, the confirmation check contents and the corresponding audio and video data are saved again. The main processing procedure is described below.
(1) The confirmation check contents (items) are displayed on the person-in-charge screen according to the area indicated by the pointer on the product explanation screen. (2) When the person in charge clicks the confirmation check contents (items), the same as in the past (3) Play back audio and video data for past check contents and check if there is any change (4) Collect voice and video data between the person in charge and the contractor again (5) Store the contents of the check and the corresponding audio and video data in the DB

  According to the present invention, it is possible to reduce or suppress double checks for content checks in providing information.

It is the whole system configuration in one embodiment of the present invention. It is a hardware configuration in one embodiment of the present invention. It is a block diagram of a goods candidate search table. It is a block diagram of a product content table. It is a block diagram of an audio | voice / video data table. It is a block diagram of a check list search table. It is a block diagram of a past check search table. It is a block diagram of a confirmation information storage table. It is an example of a screen showing goods description applicable field. It is a flowchart which shows the main process in one Embodiment of this invention. FIG. 4 is a detailed view of step 300. FIG. 5 is a detailed view of step 500. FIG. 7 is a detailed view of step 700.

  Hereinafter, embodiments of the present invention will be described. In the present embodiment, the content of the check performed on the product description screen displayed on the agency window is suppressed or reduced from being heard twice for another product screen that performs the same check. Since it is possible, a process for changing the confirmation content to be checked from the check results performed in the past will be described.

FIG. 1 shows the overall configuration of a processing system according to an embodiment of the present invention.
As shown in FIG. 1, in this embodiment, the product description processing unit 21, the description check processing unit 22, the past check processing unit 23, the consent information acquisition unit 91, the product description content DB 41, the check content list DB 42, and the approval information 121DB. It is composed of The product description processing unit 21 performs a process of searching for product description content from the product description content DB 41 and displaying the output result. The product check processing unit 22 searches the check content list 42 for check contents for checking the product description content searched by the product description processing unit 21 between the contact person in charge and the contractor, and the output result Process to display. The past check determination processing unit 23 performs a confirmation process as to whether or not the check content searched by the explanation check processing unit 22 is not performed with the same check content even when the product description is in the past. The consent information acquisition unit 91 records the exchange between the contact person in charge and the contractor in the form of voice and moving image data in accordance with the check contents, and stores it in the consent information DB 121 as the consent information. However, if the past check determination processing unit 23 has performed the same check contents in the past, it searches and reproduces the audio and video data of the corresponding past exchange, reconfirms the exchange of confirmation for the reproduction result, Processing to store the data in the consent information DB 121 as audio and video data is performed.

  FIG. 2 shows the hardware configuration of the agency window terminal 1 and the customer consent information acquisition apparatus 8 in an embodiment for carrying out the present invention.

  As shown in FIG. 2, the agency window terminal 1 includes a CPU 2, an input device 3, a storage device 4, a product description display device 5, and a person-in-charge display device 6. The customer consent information acquisition device 8 includes a CPU 9, an input device camera 10, an input device microphone 11, and a storage device 12.

Next, FIG. 3 to FIG. 8 show the table configuration of each processing unit and DB shown in FIG.
FIG. 3 shows a table configuration of a product candidate search table 4200 that stores check data for each product candidate in the check content list DB 42.
As shown in FIG. 3, the product candidate search table 4200 includes a check code column 4201, a product description area code column 4202, a check data column 4203 storing check content data corresponding to the check code, and which check is prioritized. It includes a check list priority column 4204 that stores frequency data.

FIG. 4 shows a table configuration of a product content table 4100 that stores product content in the product description content DB 41.
As shown in FIG. 4, the product content table 4100 includes a product code column 4101, a product description area code column 4102, and a product content data column 4103 storing product content data itself.

FIG. 5 shows a table configuration of an audio / video data table 1210 that stores audio / video data of the consent information DB 121.
As shown in FIG. 5, the audio / video data table 1210 includes a product description area code column 1211, a check code column 1212, an audio data column 1213, a confirmation audio data column 1214 for storing previously stored audio data, and a video data column. 1215 and a confirmation moving image data column 1216 for storing moving image data stored in the past.

FIG. 6 shows a table configuration of a check list search table 2200 for storing a check code for a target product explanation area in the explanation check processing unit 22.
As shown in FIG. 6, the check list search table 2200 includes a product description area code column 2201 and a check code column 2202.

FIG. 7 shows a table configuration of a past check search table 2300 that stores a search of audio and moving image data related to a product explanation area checked in the past in the past check determination processing unit 23. Note that “checked in the past” is only required to be recorded as information when performing a search in the present embodiment.
As shown in FIG. 7, the past check search table 2300 includes a check code column 2301 for storing a check code, a corresponding product description area code column 2302, an existing audio data column 2303 for storing the stored audio data, and a storage. The moving image data field 2304 is used to store the moving image data.

FIG. 8 shows a table configuration of a confirmation information storage table 9100 for storing the consent information of the contractor as confirmation data in the consent information acquisition unit 91.
As shown in FIG. 8, the confirmation information storage table 9100 includes a check code field 9101, a product description area code field 9102, a confirmation sound data field 9103 for storing sound data as acceptance information, and video data as acceptance information. The confirmation moving image data column 9104 is stored.

Next, FIG. 9 shows a display example of the product description corresponding area 10000 when the product description is displayed on the product description display device 5 of FIG.
As shown in FIG. 9, the product description corresponding area 10000 includes a plurality of product description corresponding areas such as an area A10010 for displaying a certain product description and an area B10020 for displaying a product description different from the area A. Has been. Each item description corresponding area becomes the item description corresponding area when the cursor 10030 on the screen indicates the corresponding area.

Next, FIG. 9 shows a main processing flow of one embodiment of the present invention.
In step 100, a check content list related to the item description corresponding area A shown in FIG. 9 is searched from the check content list DB 42 of FIG.

  Next, in step 200, check codes for a plurality of check contents searched in step 100 are stored in the check list search table 2200, and the information selected by the cursor is captured by clicking on the input device 3 in FIG. .

  Next, in step 300, even if a product description corresponding area other than the area A has been selected in the past for the checklist selected in step 200, there is no product description corresponding area including the same checklist. Search more. Details of step 300 will be described later with reference to FIG.

  Next, in step 400, the voice / video data of the exchange about the product explanation acceptance between the contact person and the contractor is already stored in the same or similar checklist for the product explanation corresponding area searched in step 300. It is determined whether or not. If the result of determination is that audio / video data has already been stored, the process goes to step 500. On the other hand, if no audio / video data is stored in the same (similar) checklist, the process goes to step 1000.

  Next, in step 500, the content of the checklist is changed to the content for checking the checklist for the current product description corresponding region B which is the same checklist other than the region A of the past product description corresponding region. And stored in the corresponding check data column 4203 of the commodity candidate search table 4200 of FIG. Details of step 500 will be described later with reference to FIG.

  Next, in step 600, a check list for storing the audio / video data to be changed is selected by clicking on the input device 3 in FIG. 2 from the check list changed in step 500, and the selected information is selected. take in.

  Next, in step 700, the corresponding audio / video data stored in the past for the check list selected in step 600 is retrieved from the consent information DB 121, and the product description display device 5 in FIG. 6 is output. Details of step 700 will be described later with reference to FIG.

  Next, in step 800, it is determined whether or not the audio / video data reproduced in step 700 is to be changed. If the result of determination is that the data is to be changed, go to Step 900. On the other hand, if the data is not changed, the process goes to step 1000.

  Next, in step 900, as confirmation information, the same (similar) product description area code on the audio / video data table 1210 of the consent information DB 121 is associated with the already stored audio / video data. In the check code field, it is stored as confirmation voice data and confirmation moving picture data. “Similar” includes cases where the codes have substantially the same meaning even if the codes are formally different.

Next, in step 1000, new audio / video data is recorded from the camera 10 and the microphone 11 which are input devices of the customer consent information acquisition device 8 of FIG. Then, the corresponding audio data and moving image data in the audio / moving image data table 1210 of the consent information DB 121 are overwritten and stored.
This is the end of the description of the main processing flow in one embodiment of the present invention.

  Next, details of the processing in step 300 shown in FIG. 10 will be described with reference to FIG.

  As shown in FIG. 11, in step 310, the check list is searched from the check content list DB 42 and stored in the check list search table 2200.

  In step 320, the product description content DB 41, which is the same (similar) checklist as the area A10010 shown in FIG.

In step 330, the search result in step 320 is stored in the product description area code column 2201 of the check list search table 2200.
This is the end of the detailed process of step 300.

  Next, details of the processing in step 500 shown in FIG. 10 will be described with reference to FIG.

  As shown in FIG. 12, in step 510, the check content data of area A10010 shown in FIG. 9 is read.

  In step 520, the check content data of the region B10020 different from the region A is changed to check content data to be confirmed.

  In step 530, the check content data of area B 10020 changed in step 520 is stored in product candidate search table 4200.

In step 540, it is determined whether there is an area different from the area A apart from the area B. If there is a different area as a result of the determination, the process returns to step 510 and the same processing is repeated. On the other hand, if there is no different area, the process is terminated.
This is the end of the detailed processing in step 500.

  Next, details of the processing in step 700 shown in FIG. 10 will be described with reference to FIG.

  As shown in FIG. 13, in step 710, the audio / video data of the corresponding product description area code is searched from the past chuck search table 2300 from the consent information DB 121.

  In step 720, the audio / video data searched in step 710 is output from the product description display device 5 and the display device 6 for the person in charge in FIG.

In step 730, when the audio / video data output and reproduced in step 720 is changed, a flag indicating the change is set in the check code and stored in the check code column 1212 of the audio / video data table 1210 in FIG.
This is the end of the detailed processing in step 700. Also, the description of one embodiment of the present invention is finished.

  The above-described embodiment has been described based on the assumption that the agent window terminal 1 and the customer acceptance information acquisition device 8 are used. However, by attaching the input device camera 10 and the microphone 11 to the agent window terminal 1, the present embodiment is described. It is assumed that the same can be realized.

  In this embodiment, it is possible to apply to work that requires the person in charge at a manned counter, such as an agent, to explain, and the customer understands and accepts the explanation before proceeding to the next procedure. It is. For example, it can be applied to a contract service in which a product person in charge of an insurance service conducts an inquiry or consent by a contact person using a distributor window terminal. It is also possible for the customer to visit the store at a later date after interrupting the contract work and continue the work. In addition, when recording audio and video data corresponding to the check contents of the corresponding product at the stage of explaining a certain product, the same thing can be done by searching in advance for similar checks in the past. By replaying the contents corresponding to the past without listening twice, it is possible to simply confirm the contents.

DESCRIPTION OF SYMBOLS 1 ... Agent window terminal, 2 ... CPU, 3 ... Input device, 4 ... Storage device, 5 Product description display device, 6 ... Display device for person in charge, 7 ... Printer, 8 ... Customer consent information acquisition device, 10 ... Input Device camera, 11 input device microphone, 21 ... Product description processing unit, 22 ... Description check processing unit, 23 ... Past check determination processing unit, 91 ... Acceptance information acquisition unit, 41 ... Product description content DB, 42 ... Check content list DB 121 ... Consent Information DB

Claims (10)

A plurality of product description contents for performing product description are stored in a storage device in advance,
When explaining the product, in response to a request from the user, search the product description content from the storage device,
For the product description content searched, specify the description content for the product,
Determine whether the same explanation was given for the specified explanation,
As a result of the determination, a product description consent information acquisition method characterized by recording the state of the description for items that have not been described in the same manner. In the method for obtaining product description consent information according to claim 1,
The product description acceptance information acquisition method, wherein the determination is performed using the recorded situation of the description. In the method for obtaining product description consent information according to claim 1 or 2,
A method for acquiring product explanation approval information, wherein the state of the explanation is recorded by an image and sound. In the product consent information acquisition method according to any one of claims 1 to 3,
A product consent characterized by displaying a checklist including explanation contents to be recorded for the product content when a screen on which the searched product content is displayed is designated according to an operation from the user Information acquisition method. In the method for obtaining product consent information according to claim 4,
When the check list is designated, recording of the corresponding explanation content is started, and the product consent information acquisition method is characterized. In the goods consent information acquisition method according to any one of claims 1 to 5,
As a result of the determination, for the explanation contents that have been described in the same manner, confirmation information indicating a link to information indicating the explanation contents that have been made is recorded. In the method for obtaining product consent information according to any one of claims 1 to 6,
The product consent information acquiring method, wherein the recorded explanation content is recorded in association with a management code for identifying the explanation content. In the product consent information acquisition method according to claim 7,
The contents of the previous term are composed of audio data and video data,
The product consent information acquisition method, wherein the same management code is associated with the corresponding audio data and moving image data. In the merchandise consent information acquisition method according to any one of claims 1 to 8,
About the said description content, when it determines with having implemented the same description content, also when changing the content, the said record is performed, The goods consent information acquisition method characterized by the above-mentioned. In the method of obtaining product consent information according to claim 9,
In the case of changing the explanation content, the recorded product explanation information is recorded in association with a flag indicating that the content has been changed.

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