JP2011145853A - Emergency notification system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an emergency notification system easy to talk in emergency notification. <P>SOLUTION: When emergency buttons 12, 23 on a user terminal 2 are depressed, an emergency signal is transmitted to a server 3, and an electronic mail is transmitted to a predetermined electronic mail address registered in advance, and further a telephone call is made to a predetermined telephone number registered in advance. When the telephone call is received, a conversation with the user terminal 2 becomes possible. Thus, the safety and the emergency state of the user depressing the emergency buttons 12, 23 on the user terminal 2 can be confirmed, and not only a telephone conversation with the user becomes possible but also an emergency contact can be received even where there is no telephone. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an emergency call system for confirming the safety of an elderly person living alone, for example.

  Conventionally, as an emergency notification system for confirming the safety of a person living at home such as an elderly person living alone in a predetermined emergency such as a disaster, for example, a predetermined emergency such as a disaster is described as described in Patent Document 1 below. Detected by each sensor of the disaster detection device, together with the detected disaster detection information, information specifying the resident and the safety information of the specified resident are specified via a telephone line or other means of communication. What is sent first is known.

JP 2007-323154 A

  However, according to the prior art according to the above-mentioned Patent Document 1, information for identifying a person at home and safety information for the identified person at home are called together with the disaster detection information detected by each sensor of the disaster detection device. Because it is only sent to the designated contact via the line, etc., in order to have a conversation with a specific home person whose safety has been confirmed, it is necessary to call the home person again, The conversation at the time of reporting is not easy.

  Therefore, an object of the present invention is to provide an emergency call system that solves the above-described problems in the prior art and facilitates conversation during an emergency call.

  In order to solve this problem, the present invention according to claim 1 is an emergency call comprising a user terminal having an emergency button and a call means capable of transmitting an emergency signal, and a server connected to the user terminal. In the system, when the emergency button is pressed, the user terminal transmits an emergency signal indicating that the emergency button has been pressed to the server, and the server responds to the reception of the emergency signal. And sending an e-mail to a predetermined e-mail address registered in advance corresponding to the user terminal, and either one of the user terminal and the server receives the emergency signal when the emergency button is pressed or In response to reception, a call is made to a predetermined telephone number registered in advance, and when this call is received, a call with the calling means is enabled. A.

  Claim 2 is the emergency call system according to claim 1, wherein either one of the user terminal and the server transmits user information stored in advance when a call to a predetermined telephone number is received. Then, it is possible to make a call with the calling means of the user terminal.

  According to a third aspect of the present invention, in the emergency notification system according to the first or second aspect, in the user terminal or the server, a plurality of predetermined telephone numbers are registered in advance corresponding to the user terminal, and the emergency button is pressed. Or when receiving an emergency signal, a call is made to each of the plurality of predetermined telephone numbers, and the predetermined telephone number is received in a state where a call corresponding to any one of the predetermined telephone numbers is received. When a call corresponding to the predetermined phone number different from any one of the above is received, a call with the call means of the user terminal is made possible.

  According to a fourth aspect of the present invention, in the emergency call system according to any one of the first to third aspects, when the user terminal presses the emergency button, the user terminal transmits an emergency signal indicating that the emergency button has been pressed to the server. The telephone call is made to a predetermined telephone number registered in advance, and when this telephone call is received, the telephone call with the calling means is made possible.

  According to a fifth aspect of the present invention, in the emergency call system according to any one of the first to fourth aspects, when the user terminal is registered with a plurality of predetermined telephone numbers in advance and the emergency button is pressed, the plurality of predetermined telephones A telephone corresponding to the predetermined telephone number that is different from any one of the predetermined telephone numbers in a state where a call corresponding to any one of the predetermined telephone numbers is received. When it is received, it is possible to make a call with the calling means.

  A sixth aspect of the present invention is the emergency notification system according to any one of the first to fifth aspects, wherein the user terminal includes a terminal body and a mobile terminal wirelessly connected to the terminal body, and the emergency button includes the terminal body and Provided in each of the mobile terminals, the call means is provided in the terminal body.

  A seventh aspect of the present invention is the emergency notification system according to any one of the first to sixth aspects, wherein the user terminal transmits an emergency signal when the emergency button is pressed to the server via a telephone line. To do.

  According to the present invention, when the emergency button of the user terminal is pressed, an emergency signal indicating that the emergency button has been pressed is transmitted to the server, and in response to the reception of the emergency signal, the server An e-mail is transmitted to a predetermined e-mail address registered in advance corresponding to the telephone number, and a predetermined telephone number registered in advance is called from either one of the user terminal and the server. When the call is received, the call with the call means of the user terminal is made possible. Therefore, by receiving a call with a predetermined telephone number registered in advance, it is possible to confirm the safety of the user who has pressed the emergency button on the user terminal, and at the same time, a telephone call with the user is possible. Conversation at the time of reporting can be made easily, and since an e-mail is sent to a pre-registered e-mail address, an emergency call can be received even if there is no telephone, so an emergency call can be made Easy conversation.

  In addition, when a call made to a predetermined telephone number is received, since the user information stored in advance is transmitted, it becomes possible to make a call with the calling means of the user terminal. Even if the person who received the phone number is not aware of the person who pressed the emergency button of the user terminal, the person who pressed the emergency button can be clearly confirmed. It is possible to make a telephone call after clearly confirming the person who pressed, so the response at the time of an emergency call can be made more smoothly.

  Further, when an emergency button is pressed or an emergency signal is received, a call is made to each of a plurality of predetermined telephone numbers registered in advance, and a call corresponding to any one of these predetermined telephone numbers is received. Then, when a call corresponding to a predetermined telephone number different from any one of the predetermined telephone numbers is received, a call between the telephone and the calling means of the user terminal becomes possible. For this reason, it is possible to confirm the safety of the user who has pressed the emergency button of the user terminal for each person who has received a call corresponding to a plurality of predetermined telephone numbers registered in advance. This makes it possible to improve the usability of the system.

  Furthermore, since a call is made from a user terminal to a predetermined telephone number registered in advance when the emergency button is pressed, control at the server becomes unnecessary compared with a case where a call is made from the server. Therefore, the system can be simplified.

  Furthermore, when the emergency button is pressed, a call is made from the user terminal to each of a plurality of predetermined phone numbers registered in advance, and a call corresponding to any one of these predetermined phone numbers is received. When a call corresponding to a predetermined telephone number different from any one of the predetermined telephone numbers is received, a plurality of telephone calls are made from the server in order to enable a call with the calling means. As compared with the case where each call is made possible, control by the server is not required, so that the system can be further simplified.

  In addition, by carrying a mobile terminal and pressing the emergency button on this mobile terminal in an emergency, it is possible to make an emergency call for a user who has pressed the emergency button on the mobile terminal without moving to the location where the terminal is installed It becomes.

  In addition, by sending an emergency signal when the emergency button on the user terminal is pressed to the server via the telephone line, the connection between the user terminal and the server can be facilitated, so the system can be simplified. Equipment costs can be reduced.

It is the schematic which shows the emergency call system by the 1st Embodiment of this invention. It is a top view which shows the terminal body of the user terminal used for the said emergency call system. It is a top view which shows the portable terminal of the user terminal used for the said emergency call system. It is a flowchart which shows the outline | summary of operation | movement of the user terminal used for the said emergency call system. It is a top view which shows the communication apparatus used for the emergency call system by the 2nd Embodiment of this invention.

  An emergency call system according to a first embodiment of the present invention will be described with reference to FIGS.

  This emergency call system 1 is a safety confirmation system for confirming the safety of an elderly person living alone, for example, and as shown in FIG. 1, a user installed in a house A such as a user's home. It comprises a terminal 2 and a server 3 which is an information processing apparatus connected to the user terminal 2 via a telephone line B.

  The user terminal 2 includes a terminal main body 4 attached to the wall surface of the house A, a mobile terminal 5 wirelessly connected to the terminal main body 4 by infrared rays, and a plurality of safety sensors 6. As shown in FIG. 2, the terminal body 4 is provided with a substantially rectangular casing 11, which is attached with the back surface of the casing 11 grounded to a wall surface or the like in the house A, and is installed in the house A. Connected to the telephone C. Further, an emergency button 12 for transmitting an emergency signal to the server 3 and calling a telephone number registered in advance as an emergency contact and a telephone number registered in advance as a shortened contact are provided on the front side of the housing 11. A contact button 13 for making a telephone contact, etc., a state in which the emergency button 12 is pressed, that is, a release button 14 for releasing the on-state (emergency state) of the emergency button 12, and the operating state of the safety sensor 6 and other sensors Sensor operation display unit 15, an antenna 16 for receiving a radio signal transmitted from the mobile terminal 5, a call means 17 that enables a call on the terminal body 4, and a sensing operation similar to the safety sensor 6 A human sensor 18 is provided.

  The emergency button 12 is configured to be turned on and off, and is colored in a red color, for example, pink, which is an easy-to-understand color. The emergency button 12 is configured to be able to display with a light emitting diode (LED), and “emergency” is displayed on the surface. Further, when the emergency button 12 is pressed and turned on, the built-in red light emitting LED (not shown) is lit at a predetermined interval with high brightness, and the emergency button 12 is red with high brightness. In addition to being displayed blinking, an emergency signal indicating a preset emergency state is transmitted from the telephone C to the server 3 via the telephone line B. Further, the emergency button 12 is configured to light up for a predetermined time, for example, 10 seconds even in an initial state in which the user terminal 2 is turned on. Furthermore, the emergency button 12 is configured to light up lightly in a normal state (when the emergency button 12 is not pressed) with the built-in red light-emitting LED lit at a low luminance.

  Next, the contact button 13 is also configured to be turned on and off, and is provided on the left side of the emergency button 12 when viewed from the front, and is colored, for example, green. A telephone number to be contacted by telephone when the contact button 13 is pressed is stored in a control unit (not shown) provided in the terminal body 4 of the user terminal 2. By pressing and turning on, the telephone number is preliminarily registered as a shortened contact address corresponding to the contact button 13, and the telephone C makes a telephone contact via the telephone line B.

  Furthermore, the release button 14 is provided on the surface of the housing 11 at a position that is symmetrically shifted from the position of the contact button 13 in the width direction, that is, on the right side in front view, and is colored, for example, blue. The release button 14 is configured to be able to be turned on / off. By pressing the release button 14 to turn it on, the state where the emergency button 12 is pressed (emergency state) is released, and the state where the emergency button 12 is pressed. A release signal indicating that the mobile phone is released is transmitted from the telephone C to the server 3 via the telephone line B.

  The sensor operation display unit 15 is a terminal condition display unit for displaying the state of the user terminal 2, and is provided at the upper corner of the surface of the housing 11. Specifically, the sensor operation display unit 15 is lit in green when the power of the user terminal 2 is turned on (normal time), and the telephone C to which the user terminal 2 is connected is used. It is configured to illuminate red when in a state (HOOK-OFF) and illuminate yellow when the safety sensor 6 or the human sensor 18 is activated (when the sensor is operating). Is made visible.

  Further, the antenna 16 is provided at the upper corner of the surface of the housing 11 on the side opposite to the side where the sensor operation display unit 15 is provided. The call means 17 is built in an outer circular slit portion 19 provided on the upper side of the surface of the housing 11, and is constituted by a microphone and a speaker (not shown). Specifically, the calling means 17 is similar to the telephone C after a beep sound is generated when the emergency button 12 is turned on (when an emergency call is made) or when the contact button 13 is turned on (when abbreviated). Is provided so that a so-called hands-free call is possible. Here, the speaker of the calling means 17 may be incorporated not at the inside of the slit portion 19 but at a lower right position of the terminal body 4 as viewed from the front.

  The human sensor 18 is an infrared sensor that is provided at the left corner of the housing 11 below the front surface of the housing 11 when viewed from the front. Configured to turn on. That is, the human sensor 18 receives the on / off of the human sensor 18 via the antenna 16 to the terminal body 4 of the user terminal 2 and from the terminal body 4 via the telephone C to the server 3 via the telephone line B. The server 3 is configured to be able to grasp the on / off state of the human sensor 18.

  Here, the terminal main body 4 of the user terminal 2 has a plurality of, for example, 3 telephones transmitted in response to the ON of the emergency buttons 12 and 23 in addition to the telephone number of the shortened contact address transmitted in response to the ON of the communication button 13. A predetermined telephone number of each emergency contact is stored in the control unit in the terminal body 4 and can be registered. When the emergency button 12 or 23 is pressed and turned on, the terminal main body 4 corresponds to each telephone corresponding to each predetermined telephone number registered in advance as an emergency contact address in the control unit of the terminal main body 4. It is configured to make a call to F.

  Further, the terminal main body 4 of the user terminal 2 is used by a telephone F such as a fixed telephone or a mobile phone corresponding to the telephone number in a state where the emergency buttons 12 and 23 are pressed and a telephone is called to each predetermined telephone number. When a telephone call is received, information on the user (user information) registered and stored in advance in the control unit of the terminal body 4 is transmitted to the telephone F as an audio signal, and then the telephone F and Then, a call with the call means 17 of the terminal body 4 is made possible and a call state is established. At this time, in addition to the call between the call means 17 and the telephone F, a call between the telephone C to which the user terminal 2 is connected and the telephone F can be made possible.

  Here, as user information transmitted as a voice signal from the control unit of the terminal body 4 of the user terminal 2 when the telephone F receives a call, the emergency buttons 12 and 23 of the user terminal 2 include In addition to receiving an emergency signal, the user's name / age / gender, address / phone number of the user terminal 2 installation location, original message that the user himself / herself infused and stored, etc. Information is included. The terminal body 4 turns on a recording setting switch (not shown) which is a control switch provided on the back side of the terminal body 4, and then the emergency button 12 and the release button 14 of the terminal body 4 are turned on. When the user or the like blows the sound toward the speaker of the calling means 17 while pressing each of them simultaneously, the user information (original message by the real voice) is given as a voice signal to the control unit of the terminal main body 4. Time, for example, about 8 seconds is stored and registered.

Further, the control unit of the terminal main body 4 receives a call at the telephone F ₁ corresponding to any one of the predetermined telephone numbers that are dialed by pressing the emergency buttons 12 and 23, and the telephone F ₁ and the terminal main body 4. in a state that enables the call with the means 17, further, unlike the telephone number corresponding to the phone F _1, the phone F ₂ corresponding to the telephone number that is multiplied by the emergency button 12 and 23 is pressed When the telephone is received, the telephone F ₂ and the telephone 17 of the terminal main body 4 can be talked, and a telephone call between the telephones F ₁ and F ₂ and the telephone 17 can be made, that is, a plurality of, for example, It is configured to enable a three-party call and further a four-party call.

  On the other hand, as shown in FIG. 3, the mobile terminal 5 is a pendant type transmitter, and includes a main body portion 21 having a substantially rectangular shape in front view and a strap portion 22 attached to the main body portion 21. Yes. And the emergency button 23 and the lighting part 24 are provided in the surface of the main-body part 21 of this portable terminal 5. FIG. The emergency button 23 is configured to be turned on and off. When the emergency button 23 is pressed and turned on, the lighting unit 24 is lit and a radio signal indicating that the emergency button 23 has been pressed is transmitted. Then, when this radio signal is received by the terminal body 4 via the antenna 16, the emergency signal is transmitted from the terminal body 4 via the telephone C to the telephone line in the same manner as when the emergency button 12 of the terminal body 4 is turned on. In addition to being transmitted to the server 3 at B, a call is made from the terminal body 4 to a predetermined telephone number registered in advance as an emergency contact. The portable terminal 5 is provided with a belt attaching portion (not shown) on the back surface of the main body portion 21. By attaching a belt (not shown) to the belt attaching portion, the portable terminal 5 can be used as a wristwatch-type transmitter. It is comprised so that it may become.

  Furthermore, the safety sensor 6 is a sensor that uses infrared rays, like the human sensor 18, and is a home appliance that is frequently used by users such as televisions and refrigerators installed in the user's house A ( (Not shown). These safety sensors 6 receive on / off of each safety sensor 6 via the antenna 16 to the terminal body 4 of the user terminal 2 and are transmitted from the terminal body 4 to the server 3 via the telephone line C via the telephone line B. Thus, the server 3 is configured to be able to grasp the usage status of home appliances and the like to which the safety sensor 6 is attached. Here, these safety sensors 6 may be omitted without being installed if the safety sensors 6 are unnecessary, according to the demand of the user of the emergency call system 1.

  Next, the server 3 is a computer, for example, for executing an emergency call method to be described later, and is connected to the Internet line D so that at least an e-mail can be transmitted. The terminal C is connected to the telephone C to which the terminal main body 4 is connected via the telephone line B, and the emergency signal and the release signal transmitted from the terminal main body 4 are transmitted from the telephone C via the telephone line B. Has been. In addition, in the server 3, a plurality of, for example, five predetermined e-mail addresses are registered and stored for each user terminal 2 in association with each user terminal 2. Then, in response to the reception of an emergency signal from a certain user terminal 2, the server 3 sends an emergency signal of the user terminal 2 to each predetermined e-mail address registered corresponding to the user terminal 2. An e-mail indicating that the buttons 12 and 23 have been pressed is transmitted via the Internet line D or the telephone line B, and is sent to an information terminal E such as a personal computer or a mobile phone corresponding to a pre-registered e-mail address. Receive.

  Here, as contents described in the e-mail transmitted to each registered e-mail address, in addition to receiving the emergency signal that the emergency buttons 12 and 23 of the user terminal 2 are pressed, Various information about the user, such as the user's name / age / gender, the address / phone number of the user terminal 2 installation location, the original message, etc., stored in advance corresponding to the user terminal 2, if necessary. include.

  On the other hand, in the server 3, the human sensor 18 provided in the terminal main body 4 of the user terminal 2 and the on / off signals of the safety sensors 6 connected to the user terminal 2 are transmitted via the antenna 16 to the user terminal 2. Is transmitted to the terminal main body 4 via the telephone line C from the terminal main body 4 through the telephone line B. The user 3 travels in front of the human sensor 18 at the server 3 and the safety sensor 6 The usage status of attached home appliances is grasped. And this server 3 is based on the on-off signal of the human sensor 18 and the safety sensor 6 which received, and when the visit of the user in front of the human sensor 18 is completely different from usual, or the household appliance to which the safety sensor 6 was attached When the usage status such as is clearly different from the daily usage status, it is determined that the status is abnormal, and an email indicating the abnormal status is transmitted to each email address registered and stored in advance.

  Here, as an e-mail indicating the abnormal state transmitted when the server 3 determines that the abnormal state is detected, the user is in an abnormal state based on the on / off signal of the safety sensor 6 installed in the user's house A. In addition to the determination by the server 3, various information about the user such as the user's name / age / gender, the address / phone number of the user terminal 2 installation location, and the original message are included.

  Further, the server 3 transmits / receives a confirmation signal to / from each user terminal 2 via a telephone line B at a predetermined interval, for example, 24 hours, and the user terminals 2 are turned on or are used. It is configured to check whether the handset of the telephone C to which the person terminal 2 is connected is in a state where it is up (during HOOK-OFF) or the like.

  Next, the operation of the emergency call system (emergency call method) will be described mainly with reference to FIG.

<Pre-configuration>
First, when the emergency buttons 12 and 23 of the user terminal 2 are pressed at a stage before the user terminal 2 is installed on the wall surface in the house A such as the home of the user of the emergency call system 1. A plurality of e-mail addresses, for example, five e-mail addresses that are transmitted from the server 3 when an emergency signal to be transmitted is received, are registered and stored in the server 3 corresponding to each user terminal 3, and this When the server 3 receives an emergency signal, the contents described in the e-mail transmitted to a predetermined e-mail address are set and stored for each user terminal 2.

  On the other hand, in the user terminal 2, a plurality of, for example, three predetermined telephone numbers that can be called when the emergency buttons 12 and 23 of the user terminal 2 are pressed are registered in the control unit of the terminal body 4. For example, one telephone number is registered and stored in the control unit of the terminal body 4 as an abbreviated contact for making a call when the contact button 12 of the terminal body 4 is pressed. Further, after the control switch provided on the back side of the terminal body 4 is turned on, the emergency buttons 12 and 23 are pressed while the emergency button 12 and the release button 14 of the terminal body 4 are continuously pressed. The user information (voice message) transmitted when the telephone F of the telephone number to be called is received is spoken into the speaker of the calling means 17 and is blown in, and the control of the terminal body 4 is performed. The user information is stored and registered as an audio signal.

  If necessary, a safety sensor 6 is attached to a household appliance such as a television set or a refrigerator installed in the user's house A, and an on / off signal of the safety sensor 6 is transmitted via the antenna 16. It adjusts so that the terminal main body 4 of the user terminal 2 may receive.

  In this case, the content described in the e-mail transmitted to a predetermined e-mail address when the server 3 determines that the server 3 is in an abnormal state based on the reception of the on / off signal of the safety sensor 6 is set for each user terminal 2. To remember.

  After that, the terminal body 4 of the user terminal 2 is installed on the wall surface in the house A such as the user's home, and the terminal body 4 is turned on, and the emergency button 12 of the terminal body 4 is turned on for about 10 seconds. After blinking, it is confirmed that the sensor operation display unit 15 of the terminal body 4 lights up in green indicating normal time. In addition, when the user is at home, the mobile terminal 5 is turned on, and the emergency button 12 of the terminal body 4 of the user terminal 2 or the emergency button 23 of the mobile terminal 5 is pressed in an emergency. Instruct to push.

<Receive operation>
In this state, when an emergency occurs in the user and the emergency button 12 of the terminal body 4 of the user terminal 2 is pressed and turned on (step 1), the emergency button 12 blinks red with high brightness, An emergency signal indicating an emergency state set in advance is transmitted from the terminal body 4 to the server 3 via the telephone C via the telephone line B, and is registered in advance in the control unit of the terminal body 4 as an emergency contact address. Each telephone number is called (step 2).

  At this time, when the emergency button 23 of the mobile terminal 5 of the user terminal 2 is pressed and turned on, the lighting unit 24 of the mobile terminal 5 is lit and the emergency button 12 of the terminal body 4 is bright. A radio signal flashes in red and indicates that the emergency button 23 has been pressed. This radio signal is received by the terminal body 4 via the antenna 16 and the emergency button 12 of the terminal body 4 is turned on. Then, an emergency signal is transmitted from the terminal body 4 to the server 3 via the telephone C via the telephone line B, and a call is made to each predetermined telephone number registered in advance.

<Release action>
Here, when the release button 14 provided on the terminal body 4 of the user terminal 1 is pressed and turned on, the state of pressing the emergency buttons 12 and 23 (emergency state) is released, and the user terminal The red flashing due to the high brightness of the emergency button 12 of the second emergency button 12 is canceled and the dim light is turned on, and a release signal indicating that the state where the emergency buttons 12 and 23 are pressed is released from the terminal body 4 via the telephone C. Is transmitted to the server 3 via the telephone line B, and the subsequent operation by the server 3 is stopped. At this time, if an e-mail has already been transmitted from the server 3, an e-mail or the like indicating that the emergency state has been canceled is transmitted to the e-mail or the like transmitted.

<Transmission operation>
Then, in response to reception of an emergency signal transmitted from a certain user terminal 2 at the server 3, for each predetermined e-mail address registered in advance corresponding to this user terminal 2, the user terminal The server 3 transmits an e-mail indicating that the second emergency button 12 or 23 has been pressed.

<Call operation>
Further, when a telephone call is received at the telephone F corresponding to the telephone number in a state where a call is made to each predetermined telephone number registered in advance in step 2 (step 3), the user terminal After the user information stored in advance in the control unit of the terminal body 4 of 2 is transmitted to the telephone F as a voice message (step 4), the telephone 17 and the calling means 17 of the terminal body 4 of the user terminal 2 are communicated. (Step 5), and the operation of the user terminal 2 is completed (step 6). At this time, in the user terminal 2, the sensor operation display unit 15 of the terminal body 4 emits red light, and a beep sound is emitted from the calling means 17 of the terminal body 4, and then hands-free with the telephone F is obtained. Call by operation becomes possible.

Here, in a state where the telephone F ₁ corresponding to any one of the predetermined telephone numbers registered in advance can receive a call and the telephone F ₁ and the call means 17 of the terminal main body 4 can communicate with each other, Further, when a telephone call is received by the telephone F ₂ corresponding to a predetermined telephone number registered in advance, which is different from the telephone number corresponding to the telephone F ₁ , a telephone call means between the telephone F ₂ and the terminal body 4. 17 is also possible at the same time, and each telephone call between the telephones F ₁ and F ₂ and the call means 17 of the terminal body 4 becomes possible.

  In addition, when a call is made from the user terminal 2 to each predetermined telephone number registered in advance in the above step 2, any telephone F corresponding to these telephone numbers cannot receive a call. (Step 3), for example, it is determined whether or not a predetermined time such as 5 minutes has passed (Step 7). After the predetermined time has passed, the process returns to Step 2 and a call is again made to each telephone number registered in advance. It is hung.

<Safety action>
On the other hand, an on / off signal of the human sensor 18 provided in the user terminal 2 is received by the terminal body 4 of the user terminal 2 and transmitted to the server 3 via the telephone C, and the use before the human sensor 18 is received. The person's traffic, that is, the traffic situation is grasped. At this time, depending on the on / off signal of the human sensor 18 received by the server 3, the traffic of the user before the mounting position where the human sensor 18 is mounted is clearly different from the daily traffic situation, or completely When there is no reception of the ON signal of the human sensor 18, the server 3 determines that it is in an abnormal state, and an e-mail having contents indicating safety information is transmitted to each e-mail address registered in advance.

  In addition, an ON / OFF signal of each safety sensor 6 connected to the user terminal 2 is received by the terminal body 4 of the user terminal 2 and transmitted to the server 3 via the telephone C, and these safety sensors 6 are attached. The usage status of home appliances is grasped. At this time, if the usage status of the home appliances to which the safety sensor 6 is attached is clearly different from the daily usage status due to the on / off signal of the safety sensor 6 received by the server 3, the server 3 is in an abnormal state. Therefore, an e-mail having contents indicating safety information is transmitted to each pre-registered e-mail address.

<Action>
Then, in a state where the communication between the telephone 17 and the telephone F of the terminal main body 4 of the user terminal 2 is possible in the above step 5, the telephone call is made with the user who has pressed the emergency buttons 12 and 23 of the user terminal 2. However, if it is determined that the ambulance needs to be dispatched due to illness or injury, the user hangs up the call means 17 of the user terminal 2 and then calls the fire department G. An ambulance is requested to be sent to the house A where the terminal 2 is installed.

  In this case, if it is determined that a visit to the house A where the user terminal 2 is installed is necessary by calling the user who has pressed the emergency buttons 12 and 23 of the user terminal 2, the user terminal After disconnecting the call with the second call means 17, the user visits the user's house A where the user terminal 2 is installed, and takes measures such as taking the user to the hospital H as necessary.

  Further, when there is a telephone call when the emergency buttons 12 and 23 of the user terminal 2 are pressed or when an e-mail is received, when the telephone call cannot be made with the user, the user terminal 2 Visit the house A where is installed directly to confirm the safety of the user.

  As described above, when the emergency buttons 12 and 23 of the user terminal 2 are pressed and turned on, an emergency signal is transmitted from the user terminal 2 to the server 3 and a predetermined telephone number registered in advance. When the telephone is called and the telephone F corresponding to the predetermined telephone number receives the telephone, the telephone F and the calling means 17 of the user terminal 2 can communicate with each other.

  For this reason, the emergency button 12 of the user terminal 2 is received by receiving a call at the telephone F corresponding to a predetermined telephone number registered in advance when the emergency buttons 12 and 23 of the user terminal 2 are pressed. , 23 can be confirmed whether the user is safe or urgent, and at the same time, the user who presses the emergency button 12, 23 can make a call using the telephone F. Therefore, for example, it is not necessary to receive an emergency call by telephone or e-mail, and to call the emergency caller again in response to this emergency call. Conversation with the user at the time of reporting can be facilitated, and the response at the time of emergency reporting can be made more accurately and smoothly.

  In addition, when a call is received by the telephone F corresponding to a predetermined telephone number that is called when the emergency buttons 12 and 23 of the user terminal 2 are pressed, the terminal main body 4 of the user terminal 2 The user information stored in the control unit in advance is transmitted as a voice message to the telephone F, and then the telephone unit F of the user terminal 2 and the telephone F can be connected.

  Therefore, when the person who receives the call by the telephone F corresponding to the predetermined telephone number registered in advance does not know the user who pressed the emergency buttons 12 and 23 of the user terminal 2, Even when the user who pressed the emergency button 12 or 23 cannot talk calmly due to excitement or illness, the user who pressed the emergency button 12 or 23 can be clearly confirmed. Since it is possible to make a call with the user using the telephone F after clearly confirming the user who has pressed, the response when receiving an emergency call by telephone can be performed more smoothly and reliably.

Further, when a call is made from the user terminal 2 to each of a plurality of predetermined telephone numbers and the telephone F ₁ corresponding to any one of these predetermined telephone numbers receives a call, the predetermined telephone number When the telephone F ₂ corresponding to a predetermined telephone number different from any one of the telephones F ₂ receives a call, each of the telephones F ₁ and F ₂ and the call means 17 of the terminal body 4 can make a call. The configuration is as follows.

For this reason, each person who receives a call at the telephones F ₁ and F ₂ corresponding to a plurality of telephone numbers registered in advance in the control unit of the terminal body 4 presses the emergency buttons 12 and 23 on the user terminal 2. Since the user can confirm the safety of the user who presses the phone, and the user can make a call using the telephones F ₁ and F ₂ , the emergency buttons 12 and 23 of the user terminal 2 are pressed by a plurality of persons who receive the call. It becomes possible to respond to emergency calls to users. Therefore, since the response | compatibility at the time of the emergency call with respect to the user who pressed the emergency buttons 12 and 23 of this user terminal 2 can be performed more accurately and smoothly, the usability of the emergency call system 1 can be further improved.

  In addition to the terminal main body 4 fixed to the wall surface of the house A such as the user's home, a pendant type mobile terminal 5 is provided, and the emergency button 23 of the mobile terminal 5 is pressed, whereby the terminal main body 4 As in the case of pressing the emergency button 12, the emergency call operation is performed.

  For this reason, when the portable terminal 5 is carried in the house A where the terminal body 4 is installed and the emergency button 23 of the portable terminal 5 is pressed in an emergency, the emergency button 23 of the portable terminal 5 is pushed. A wireless signal is sent to the terminal body 4, an emergency signal is transmitted from the terminal body 4 to the server 3, and a telephone number registered in advance is called. Therefore, by using this mobile terminal 5, it is possible to make an emergency call by a user who has pressed the emergency button 23 of the mobile terminal 5 without moving to the installation location of the terminal body 4. Usability can be further improved.

  Furthermore, an emergency signal transmitted by pressing the emergency buttons 12 and 23 of the user terminal 2 is transmitted to the server 3 via the telephone line B. For this reason, the emergency call system 1 can be operated only by connecting the telephone C to which the terminal body 4 of the user terminal 2 is connected to the server 3 via the telephone line B. Therefore, the user terminal 2 The user terminal 2 can be installed using only the telephone line B that has a high possibility of being drawn in, without needing to draw in the Internet line in the house A where the machine is installed. The installation cost can be reduced, the configuration of the emergency call system 1 can be simplified, and the equipment cost of the emergency call system 1 can be reduced.

  Further, by providing a human sensor 18 in the user terminal 2 and confirming the traffic of the user in front of the user terminal 2 with the human sensor 18, the emergency buttons 12 and 23 can be set in an emergency, for example. Even if the button cannot be pressed, if the server 3 has not received the ON signal by the human sensor 18 for a predetermined time or more, the server 3 determines that the server 3 is in an abnormal state, and an e-mail registered in advance. Since the e-mail is transmitted to the address, the safety of the user can be confirmed more reliably.

  In the first embodiment, an emergency signal transmitted when pressing the emergency buttons 12 and 23 of the user terminal 2 is transmitted to the server 3 via the telephone line B, and the user terminal 2, a telephone call is made via the telephone line B, and when this telephone call is received, the user terminal 2 can communicate with the calling means 17 via the telephone line B. Is connected to the telephone C and the telephone F corresponding to the telephone number registered in advance in the server 3 is used as an IP telephone using the Internet protocol, so that the voice is digitized and the IP packet is transmitted via the Internet line D. Since a voice call by communication is possible between the call means 17 of the user terminal 2 and the telephone F, the emergency call system 1 is constructed using only the Internet line D. Rukoto can also.

  Further, based on the on / off signal of the safety sensor 6 or the human sensor 18, the reception status of the on / off signal of the safety sensor 6 or the human sensor 18 is clearly different from the daily situation, and the server 3 determines that the abnormal state is detected. In addition, the configuration is such that only the e-mail having the content indicating the abnormal state is transmitted to each e-mail address registered in advance in the server 3, but in this case, the e-mail address registered in advance is in an abnormal state. At the same time as sending an e-mail indicating the content, it is also possible to make a call to a telephone number registered in advance as an emergency contact in the server 3.

  Further, a television remote controller sensor, that is, a TV remote control sensor (not shown) is attached to the inside of the user terminal 2 and the like to detect the operation of the TV remote controller by the user, for example, a TV program that the user usually watches When the server 3 senses an unusual operation such as when the TV remote controller is not operated before or after the TV remote sensor and the TV remote control sensor does not sense it, the server 3 turns on the emergency buttons 12 and 23. It is also possible to adopt a configuration in which an emergency call operation is performed as in the case of time.

  Further, when the emergency buttons 12 and 23 of the user terminal 2 are pressed and a telephone call is received from the user terminal 2 by the telephone F corresponding to the telephone number to be contacted via the telephone C, the telephone F The user information is transmitted as an audio signal before enabling a call between the terminal body 4 and the call means 17 of the terminal body 4. However, the user information is transmitted when the contact button 12 of the terminal body 4 is pressed. Similarly, when a telephone call is received by the telephone F corresponding to the telephone number, the user information is converted into an audio signal before the telephone F can make a call between the telephone F and the calling means 17 of the terminal body 4. It can also be configured to be transmitted. Also in this case, after a beep sound is emitted from the call means 17 of the terminal body 4, a call with the telephone F by a hands-free operation may be enabled.

  Further, when the emergency buttons 12 and 23 are pressed, a telephone call is made from the terminal body 4 via the telephone C to a predetermined telephone number registered in advance as an emergency contact address in the control unit of the terminal body 4 as an emergency contact address. The emergency signal transmitted by pressing the emergency buttons 12 and 23 is transmitted to the server 3 via the telephone line B. From the server 3, a predetermined telephone registered in advance as an emergency contact address is used. When a call is made to the number via the telephone line B and this telephone call is received by the telephone F, the telephone 3 can make a call between the telephone F and the calling means 17 of the user terminal 2 by the telephone line B. It can also be set as the structure to make.

  Next, an emergency call system according to a second embodiment of the present invention will be described with reference to FIG.

  The emergency call system 1 of the second embodiment has substantially the same configuration as the emergency call system 1 of the first embodiment shown in FIGS. 1 to 4, and the same or corresponding components or Parts are denoted by the same reference numerals, and descriptions thereof are omitted.

  Specifically, the emergency call system 1 according to the second embodiment is different from the emergency call system 1 according to the first embodiment mainly as a "quick call system" as a communication device shown in FIG. The telephone contact device 25 is attached to the user terminal 2. A plurality of, for example, ten contact buttons 31 are provided on the surface of the device main body 30 of the telephone contact device 25. These contact buttons 31 are arranged at equal intervals in the width direction on the surface of the apparatus main body 30, and numbers “1” to “10” are sequentially attached to the surface of each contact button 31.

  Here, these contact buttons 31 are set according to a request of a user who uses the user terminal 2, for example, a store such as a supermarket or a provider that performs various services. Specifically, these contact buttons 31 include, for example, a shopping delivery person in a supermarket at a destination, a rice shop at a destination, a meal menu delivery service for elderly people, and a shopping companion service that accompanies shopping together. , A service that allows you to buy a desired product just by showing a leaflet in a newspaper, a waste / garbage collection agency, a agency that visits and performs cleaning / laundry, a visiting-type handyman about things in the house , Visit-type handyman about the outside of the house, silver center, taxi company pick-up service staff, kerosene delivery service, courier collection service, laundry (collection and delivery service), etc.

  When any one of these contact buttons 31 is pressed, a contact signal indicating that any contact button 31 is pressed is sent from the telephone contact device 25 to the user terminal 2. From this user terminal 2 to the server 3 via the telephone C via the telephone line B, to the electronic mail address registered in advance corresponding to the contact button 31 pressed in response to the reception of this contact signal. The server 3 is configured to transmit an e-mail indicating that there is a contact from the user of the user terminal 2 whose contact button 31 is pressed.

  Furthermore, on the surface of the device main body 30 of the telephone contact device 25, a content display unit provided with a display corresponding to a trader or the like registered in the contact button 31 above the position where each contact button 31 is provided. 32 is provided. An emergency button 12 and a release button 14 are provided above the position where each content display section 32 is provided on the surface of the apparatus main body 30. Here, the emergency button 12 is provided at a position on the upper right side of the front surface of the apparatus main body 30 in FIG. 5, and the release button 14 is provided side by side on the left side of the emergency button 12. If the emergency button 12 and the release button 14 are unnecessary, the emergency button 12 and the release button 14 may not be provided.

  Further, in FIG. 5, a consultation button 33 is provided at a position on the upper left side of the front surface of the apparatus main body 30 when viewed from the front. When the consultation button 33 is turned on by pressing the consultation button 33, a consultation signal indicating that the consultation button 33 has been pressed is transmitted from the terminal body 4 to the server 3 through the telephone C via the telephone line B. In response to the reception of the consultation signal, the user of the user terminal 2 whose consultation button 33 has been pressed is sent to an e-mail address of a free life consultation center or the like by a local NPO corporation registered in advance in the server 3. An e-mail having a content indicating that a consultation has been made is configured to be transmitted from the server 3. If the consultation button 33 is unnecessary, the consultation button 33 need not be provided.

<Contact operation>
First, when a call is desired from a specific trader among the various traders registered in the contact button 31 of the telephone contact device 25, the contact button 31 below the content display unit 32 where the specific trader is displayed. Press to turn it on.

  Then, a contact signal indicating that the contact button 31 has been pressed is transmitted from the user terminal 2 to the server 3 via the telephone C via the telephone line B. In response to the reception of the contact signal, the user of the user terminal 2 contacts the telephone contact device 25 to the e-mail address of the supplier registered in advance in the server 3 in correspondence with the pressed contact button 31. An e-mail indicating that the button 31 has been pressed is transmitted from the server 3.

  Then, a trader who has received this e-mail at an information terminal (not shown) such as a personal computer receives a telephone C connected to the user terminal 2 from a telephone (not shown) installed at the trader. The telephone number is called and the user of the user terminal 2 is called to confirm the requirements.

<Consultation action>
Further, when a telephone call is desired from the free consultation center registered in the consultation button 33 of the telephone communication device 25, the consultation button 33 is pressed to turn it on.

  Then, a consultation signal indicating that the consultation button 33 has been pressed is transmitted from the user terminal 2 to the server 3 via the telephone C via the telephone line B, and registered in advance in the server 3 in response to reception of the consultation signal. The server 3 transmits an e-mail with contents indicating that there is a counseling contact from the user of the user terminal 2 to the e-mail address of the free consultation center.

  Then, the staff of the free consultation center that has received this e-mail at an information terminal (not shown) such as a personal computer can use the user terminal 2 from a telephone (not shown) installed in the free consultation center. A telephone call is made to the telephone number of the telephone C connected to, and a call is made with the user of the user terminal 2 for consultation.

  As described above, the telephone contact device 25 is provided as an option of the user terminal 2, and an e-mail address that is a contact address of a store or service according to the user's request is associated with the number of the contact button 31 in the server 3. The electronic mail is transmitted to an electronic mail address registered in the server 3 in correspondence with the pressed contact button 31 when any of the contact buttons 31 is pressed.

  As a result, the supplier who has received the e-mail from the server 3 can confirm the e-mail and call the user of the user terminal 2, thereby making a call with the user and listening to the user's request. Therefore, for example, even a user who is not good at making phone calls, such as an elderly person living alone, can make a telephone call with a desired supplier by simply pressing the predetermined contact button 31, so that the user terminal 2 Usability can be improved. In particular, by letting the trader registered in the contact button 31 pay the cost according to the number of cases registered in the contact button 31, the installation cost of the user terminal 2 and the rental fee etc. to the user can be reduced. Since it can be reduced and free of charge, the installation cost of the user terminal 2 can be greatly reduced.

  In addition, the telephone contact device 25 is provided with a consultation button 33, and when this consultation button 33 is pressed, an email is transmitted to the email address of a trader who provides a free life consultation service by a local NPO corporation or the like. It was. As a result, the person in charge of the supplier who has received the e-mail from the server 3 makes a call to the user who has pressed the consultation button 33 of the telephone contact device 25 attached as an option of the user terminal 2, or the user. By visiting or the like, it can be understood that the user has some kind of life consultation, and the contents of the life consultation can be grasped and dealt with. Therefore, since the user can receive a free life consultation service simply by pressing the consultation button 33 when a life consultation occurs, the usability of the user terminal 2 can be further improved.

  Further, when the contact button 31 of the telephone contact device 25 is pressed, a contact signal indicating that the contact button 31 has been pressed is transmitted from the user terminal 2 to the server 3 via the telephone line B. When the button 33 is pressed, a consultation signal indicating that the consultation button 33 has been pressed is transmitted from the user terminal 2 to the server 3 via the telephone line B, so that the user terminal 2 and the server 3 Can be received only through the telephone line B, so that the contact service by the contact button 31 and the consultation service by the consultation button 33 can be received, so that the configuration of the telephone contact device 25 and the user terminal 2 can be simplified. The installation cost of the telephone contact device 25 and the user terminal 2 can be reduced.

  In the second embodiment, when the contact button 31 or the consultation button 33 of the telephone communication device 25 is pressed, the server 3 sends the email address registered in association with the contact button 31 and the consultation button 33 from the server 3. The electronic mail is transmitted, but when the contact button 31 or the consultation button 33 is pressed, the server 3 or the user terminal is stored in the telephone number stored in advance in association with the contact button 31 and the consultation button 33. When a call is made from 2 and a telephone corresponding to this telephone number is received, the telephone can be communicated with the telephone 17 connected to the user terminal 2 or the telephone C connected to the user terminal 2. You can also.

  Further, the human contact sensor 18 attached to the terminal body 4 of the user terminal 2 and various sensors of the TV remote control sensor described in the first embodiment can be incorporated in the telephone communication device 25.

  In addition to the user terminal 2 and the telephone communication device 25 described in the above embodiments, a key sensor, that is, a key sensor (not shown) is attached to the entrance door of the house A to which the user terminal 2 is attached. In association with the operation of the human sensor 18 and the safety sensor 6 provided in the user terminal 2, when the user goes out, the operation of the human sensor 18 and the safety sensor 6 is stopped, and the human sensor 18 and the safety sensor 6 only when at home. Options such as operating the sensor 6 can also be added. In addition, it is possible to confirm the safety of the user by attaching a key sensor to the toilet door of the house A to which the user terminal 2 is attached or the door of the refrigerator.

  Furthermore, a fire alarm and a smoke sensor (not shown) are attached to the house A where the user terminal 2 is installed, and these fire alarm and smoke sensor are connected to the user terminal 2, and the fire alarm and smoke are connected. The sensor on / off operation can be sent to the server 3 via the user terminal 2 so that the occurrence of a fire in the house A to which the user terminal 2 is attached can be confirmed.

  Further, a return button (not shown) indicating the return of the child is provided on the user terminal 2, and when the return home button is pressed, the return home of the child is sent to the e-mail address of the parent mobile phone registered in advance. It is also possible to adopt a configuration in which an e-mail notifying the server is transmitted from the server 3. In this case, by registering the return button as one of the contact buttons 31 of the telephone contact device 25, it is possible to cope with the configuration without changing the configuration of the multi-wheel contact device 25, the system of the server 3, and the like.

DESCRIPTION OF SYMBOLS 1 Emergency call system 2 User terminal 3 Server 4 Terminal main body 5 Mobile terminal 6 Safety sensor 11 Case 12 Emergency button 13 Contact button 14 Release button 15 Sensor operation display part 16 Antenna 17 Calling means 18 Human sensor 19 Slit part 21 Main body Section 22 Strap section 23 Emergency button 24 Lighting section 25 Telephone contact device 30 Main body 31 Contact button 32 Contents display section 33 Consultation button A House B Telephone line C Telephone D Internet line E Information terminal F Telephone G Fire department H Hospital

Claims (7)

An emergency call system comprising a user terminal having an emergency button and a call means capable of transmitting an emergency signal, and a server connected to the user terminal,
When the emergency button is pressed, the user terminal transmits an emergency signal indicating that the emergency button has been pressed to the server,
In response to receiving the emergency signal, the server sends an email to a predetermined email address registered in advance corresponding to the user terminal,
When either the user terminal or the server makes a call to a predetermined telephone number registered in advance when the emergency button is pressed or when the emergency signal is received, An emergency call system that enables a call with the call means.   Either one of the user terminal and the server, when a call made to a predetermined telephone number is received, transmits user information stored in advance, and then makes a call with the call means of the user terminal. The emergency call system according to claim 1, wherein the emergency call system is enabled. Either one of the user terminal and the server is pre-registered with a plurality of predetermined telephone numbers corresponding to the user terminal,
When an emergency button is pressed or an emergency signal is received, a call is made to each of the plurality of predetermined phone numbers,
When the telephone corresponding to any one of the predetermined telephone numbers is received and the telephone corresponding to the predetermined telephone number different from any one of the predetermined telephone numbers is received, the use is performed. The emergency call system according to claim 1 or 2, characterized in that a call with a call means of a person terminal is enabled.   When the emergency button is pressed, the user terminal sends an emergency signal indicating that the emergency button has been pressed to the server and makes a call to a predetermined telephone number registered in advance. The emergency call system according to any one of claims 1 to 3, characterized in that a call with a calling means is made possible. The user terminal is pre-registered with a plurality of predetermined phone numbers,
When an emergency button is pressed, a call is made to each of the plurality of predetermined phone numbers,
When a telephone call corresponding to any one of these predetermined telephone numbers is received and a telephone call corresponding to the predetermined telephone number different from any one of the predetermined telephone numbers is received, the calling means The emergency call system according to any one of claims 1 to 4, wherein each of the calls can be made. The user terminal has a terminal body and a mobile terminal wirelessly connected to the terminal body,
The emergency button is provided on each of the terminal body and mobile terminal,
The emergency call system according to any one of claims 1 to 5, wherein the call means is provided in the terminal body.   7. The emergency notification system according to claim 1, wherein the user terminal transmits an emergency signal when the emergency button is pressed to the server via a telephone line.

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