JP2011077612A - Telephone system, main device, and extension telephone set - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a technique capable of reducing a burden on a user in telephone intermediary work, in a telephone system including a main device and a plurality of extension telephone sets. <P>SOLUTION: The main device 1 records speech history between respective telephone sets 2 and outside lines. When receiving a transfer destination candidate acquisition request from an extension telephone set 2 busy in speech with an outside line, the main device 1 determines an extension telephone set 2 belonging to a transfer destination candidate group based on call frequency between a call counterpart of the outside call and each extension telephone set 2. The main device transmits transfer destination candidate information of all the respective extension telephone sets 2 belonging to the transfer destination candidate group to the extension telephone set 2 of the transfer destination candidate acquisition request transmission source. The extension telephone set 2 of the transfer destination candidate acquisition request transmission source displays the transfer destination candidate information of the respective extension telephone sets 2 received from the main device 1 and belonging to the transfer destination candidate group. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a telephone system having a main apparatus and a plurality of extension telephones, and more particularly to a technique for supporting a work for interfacing an external telephone call in an extension telephone.

  Patent Document 1 discloses a parent-child telephone device that enables a child machine to be called according to a caller. When there is an incoming call, the master unit notifies the specific slave unit associated with the caller of the incoming call. Specifically, an incoming call notification is sent to the slave that has made a call with the caller at the end. If this handset does not respond within a predetermined time, an incoming call notification is also sent to the handset that made a call with this caller immediately before this handset.

JP-A-11-331316

  In the parent-child telephone device described in Patent Document 1, when the user of the child device that responds to the incoming call notification is not the other party who wants to talk, the user of this child machine can call the other party who wants to talk The handset number must be obtained from the caller, or the handset number must be determined from the name of the other party obtained from the caller, and the call must be transferred to the handset number. For this reason, the telephone intermediary work is complicated.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a technology capable of reducing a burden on a user in a telephone relay operation in a telephone system having a main apparatus and a plurality of extension telephones. It is to provide.

  In order to solve the above problems, in the present invention, the main apparatus records a call history between each extension telephone and an external line. In addition, when the main apparatus receives a transfer destination candidate acquisition request from an extension telephone during an external call, the main apparatus belongs to the transfer destination candidate group based on the call frequency between the call partner of the external call and each extension telephone. To decide. Then, the information of each extension telephone belonging to the transfer destination candidate group is transmitted to the extension telephone of the transfer destination candidate acquisition request transmission source. The extension telephone of the transfer destination candidate acquisition request transmission source displays the information of each extension telephone received from the main unit.

  Here, when an external line is received, the main unit determines an internal telephone belonging to the incoming call notification destination group based on the frequency of calls between the caller of the external incoming call and each of the internal telephones. An incoming call notification may be transmitted to the extension telephone.

For example, the present invention is a telephone system having a plurality of extension telephones and a main device that accommodates the plurality of extension telephones,
The main unit is
A hold transfer processing means for holding or transferring a call of the extension telephone according to the request of the extension telephone;
Call history recording means for recording a call history between the extension telephone and the outside line;
When a transfer destination candidate acquisition request is received from the extension telephone during an external call, transmission of the call partner of the external call and the transfer destination candidate acquisition request specified by the call history recorded by the call history recording unit Transfer destination candidate determination means for determining the extension telephone belonging to the transfer destination candidate group based on the call frequency with each of the extension telephones other than the original telephone;
Transfer destination candidate information transmitting means for transmitting information of all the extension telephones belonging to the transfer destination candidate group determined by the transfer destination candidate determination means to the transmission source of the transfer destination candidate acquisition request;
The extension telephone is
A transfer destination that transmits the transfer destination candidate acquisition request to the main unit according to a predetermined operation received during an external line call and receives information of all the extension telephones belonging to the transfer destination candidate group from the main unit Candidate acquisition request means;
Transfer destination candidate display means for displaying information of all the extension telephones belonging to the transfer destination candidate group received by the transfer destination candidate acquisition request means;
And holding transfer request means for requesting the main device to hold or transfer the call in accordance with a predetermined operation received during the call.

  Here, when the main apparatus receives an external line, the main apparatus receives the incoming call based on the call frequency between the external line incoming call source and each of the extension telephones, which is specified by the call history recorded by the call history recording unit. An incoming call notification destination determining means for determining the extension telephone belonging to the notification destination group, and a group incoming call notification for transmitting an incoming call notification to all the extension telephones belonging to the incoming call notification destination group determined by the incoming call notification destination determination means And a means.

  According to the present invention, when a transfer destination candidate request is received from an extension telephone during an external call, the extension telephones belonging to the transfer destination candidate group are selected based on the call frequency between the call partner of the external call and each extension telephone. Information on each extension telephone belonging to the transfer destination candidate group is transmitted to the extension telephone of the transfer destination candidate request transmission source. Therefore, the user of the extension telephone during an outside call can know the information of the extension telephone that is likely to be desired by the other party, so that the burden on the user in the telephone relay operation can be reduced.

  Further, in the present invention, when an external line is received, an extension telephone belonging to the incoming call notification destination group is determined based on the frequency of calls between the caller and each extension telephone, and an incoming call is received at each extension telephone belonging to the incoming call notification destination group. By transmitting the notification, it is possible to call all the extension telephones that are highly likely to be desired by the caller at the same time, so that it is possible to reduce the possibility that a telephone intermediary work will occur.

FIG. 1 is a schematic diagram of a telephone system according to an embodiment of the present invention. FIG. 2 is a schematic configuration diagram of the main device 1. FIG. 3A is a diagram schematically illustrating an example of registered contents in the extension information storage unit 14, and FIG. 3B is a diagram schematically illustrating an example of registered contents in the outside line call history storage unit 15. It is. FIG. 4A is a flowchart for explaining an external line call hold transfer operation in the main apparatus 1, and FIG. 4B is a flowchart for explaining a call operation for an external line incoming call in the main apparatus 1. FIG. 4C is a flowchart for explaining the recording operation of the outside line call history in the main apparatus 1. FIG. 5 is a schematic configuration diagram of the extension telephone 2. FIG. 6 is a flowchart for explaining a telephone intermediary operation in the extension telephone 2. FIG. 7 is a diagram showing a display example of transfer destination candidate information on the extension telephone 2. FIG. 8 is a sequence diagram for explaining an external line call transfer operation of the telephone system shown in FIG. FIG. 9 is a sequence diagram for explaining the external line incoming call operation of the telephone system shown in FIG.

  Embodiments of the present invention will be described below.

  FIG. 1 is a schematic diagram of a telephone system according to an embodiment of the present invention.

  As shown in the figure, the telephone system according to the present embodiment includes a main apparatus 1 connected to a telephone network 3 such as a PSTN, ISDN, and IP telephone network, and a plurality of extension telephones such as an analog telephone, an ISDN telephone, and an IP telephone. 2 and.

  The main device 1 relays a call between the extension telephone 2 and the telephone network 3 (external line call) and a call between the extension telephone 2 and the extension telephone 2 (extension call). FIG. 2 is a schematic configuration diagram of the main device 1.

  As shown in the figure, the main device 1 includes a telephone network interface unit 10, an extension telephone interface unit 11, a relay processing unit 12, a call control unit 13, an extension information storage unit 14, and an external line call history storage unit 15. , An outside line call monitoring unit 16, a transfer destination candidate determination unit 17, a transfer destination candidate information transmission unit 18, and an incoming call notification destination determination unit 19.

  The telephone network interface unit 10 is an interface for connecting to the telephone network 3.

  The extension telephone interface unit 11 is an interface for connecting to the extension telephone 2.

  The relay processing unit 12 connects the extension telephone 2 and the telephone network 3 according to the instruction of the call control unit 13 and relays the external line call. Alternatively, the extension telephone 2 and the extension telephone 2 are connected to relay the extension call.

  The call control unit 13 establishes / releases a communication path according to a call control procedure determined by a telephone service provided by the telephone network 3. In addition, the call control unit 13 includes a hold transfer processing unit 131 and a group incoming call notification unit 132.

  The hold transfer processing unit 131 holds the call on the extension telephone 2 in accordance with the hold request received from the extension telephone 2 on the call. At this time, if the held call is an external call, a transfer destination candidate determination instruction including designation of the extension number of the extension telephone 2 and the telephone number of the call partner of the held external call is output to the transfer destination candidate determination unit 17. To do. The hold transfer processing unit 131 transfers the call on hold to another extension telephone 2 designated as the transfer destination in the transfer request in accordance with the transfer request received from the extension telephone 2 of the hold request transmission source.

  When an incoming call is received from the telephone network 3, the group incoming notification unit 132 outputs an incoming call notification destination determination instruction including designation of the source telephone number of the incoming incoming call to the incoming call notification destination determination unit 19, so that the incoming call notification group The extension number of each extension telephone 2 belonging to is acquired from the incoming call notification destination determination unit 19. Then, an incoming call notification is transmitted to all extension telephones 2 belonging to the incoming call notification destination group.

  Further, the group incoming call notification unit 132 notifies the incoming call notification destination determination unit 19 of an incoming call when there is no response from any of the extension telephones 2 belonging to the incoming call notification destination group within a predetermined time after transmitting the incoming call notification. The destination determination instruction is output again, and the extension number of the extension telephone 2 that newly belongs to the incoming notification destination group is acquired from the incoming notification destination determination unit 19. The incoming call notification is also transmitted to the extension telephone 2 that newly belongs to the incoming call notification destination group.

  Information of each extension telephone 2 accommodated in the main device 1 is registered in the extension information storage unit 14. FIG. 3A is a diagram schematically illustrating an example of registered contents in the extension information storage unit 14. As shown in the figure, a record 140 is registered in the extension information storage unit 14 for each extension telephone 2. The record 140 has a field 141 for registering an extension number, a field 142 for registering the user name of the extension telephone 2, and a field 143 for registering a department to which the user of the extension telephone 2 belongs.

  The outside line call history storage unit 15 stores a call history statistic for each combination of the extension telephone 2 and a call partner who has a record of an outside line call with the extension telephone 2. FIG. 3B is a diagram schematically showing an example of registered contents in the outside line call history storage unit 15. As shown in the drawing, in the external line call history storage unit 15, a record 150 is registered for each combination of the extension telephone 2 and a call partner who has a track record of an external call with the extension telephone 2. The record 150 includes a field 151 for registering the telephone number of the call partner, a field 152 for registering the extension number of the extension telephone 2, and a field 153 for registering the total call time of the external call between the call partner and the extension telephone 2. And a field 154 for registering the total number of external calls between the call partner and the extension telephone 2.

  The external line call monitoring unit 16 monitors the external line call of each extension telephone 2 and updates the external line call history storage unit 15 based on the monitoring result.

  When the transfer destination candidate determination unit 17 receives a transfer destination candidate determination instruction from the hold transfer processing unit 131, the transfer destination candidate determination unit 17 refers to the outside line call history storage unit 15 and determines the telephone number specified in the transfer destination candidate determination instruction. A group of extension telephones 2 (transfer destination candidate group) to be a destination candidate for an outside line call with the other party is determined.

  The transfer destination candidate information transmission unit 18 transmits the transfer destination candidate information of each extension telephone 2 belonging to the transfer destination candidate group determined by the transfer destination candidate determination unit 17 to the extension having the extension number designated by the transfer destination candidate determination instruction. Transmit to the telephone 2.

  When the incoming call destination determination unit 19 receives an incoming call destination determination instruction from the group incoming call notification unit 132, the incoming call destination determination unit 19 refers to the external line call history storage unit 15, and the caller telephone specified by the incoming call notification destination determination instruction A group (incoming call notification destination group) of the extension telephones 2 which is a call destination for an outside line incoming from a number is determined. Then, the extension number of all the extension telephones 2 belonging to the incoming call notification destination group is notified to the group incoming call notification unit 132.

  In addition, the incoming call notification destination determining unit 19 notifies the group incoming call notification unit 132 of the extension number of the extension telephone 2 belonging to the incoming call notification destination group, and within a predetermined time, the group incoming call notification unit 132 sets the same caller telephone number. When an incoming notification destination determination instruction with designation is accepted again, the range of the incoming notification destination group is expanded and the extension number of the extension telephone 2 that newly belongs to the incoming notification destination group is notified to the group incoming notification unit 132 To do.

  FIG. 4A is a flowchart for explaining the hold transfer operation of the external line call in the main apparatus 1. This flow is started when the hold transfer processing unit 131 receives a hold request from the extension telephone 2 that is in an external line call via the extension telephone interface unit 11.

  First, the hold transfer processing unit 131 holds the external line call of the hold request transmission source (S101). Then, the hold transfer processing unit 131 outputs to the transfer destination candidate determination unit 17 a transfer destination candidate determination instruction including designation of the telephone number of the call partner of the held outside line call and the extension number of the hold request transmission source. In response to this, the transfer destination candidate determination unit 17 refers to the outside line call history storage unit 15 and determines a transfer destination candidate group for the held outside line incoming call (S102).

  Specifically, the transfer destination candidate determination unit 17 has the telephone number of the other party specified in the transfer destination candidate determination instruction registered in the field 151 and the extension number specified in the transfer destination candidate determination instruction. A record 150 in which an extension number other than is registered in the field 152 is searched from the outside line call history storage unit 15. Then, for each retrieved record 150, the call frequency is calculated based on the total call time and the total number of calls registered in the fields 153 and 154. Then, the extension number registered in the field 152 of the record 150 having the call frequency satisfying the predetermined standard is determined as the extension number of the extension telephone 2 belonging to the transfer destination candidate group.

  For example, the maximum total call time is specified from the total call times registered in the field 153 of the retrieved record 150. Then, for each retrieved record 150, the ratio of the total call time registered in the field 153 to the maximum total call time is calculated, and this is set as the first call frequency. Further, the maximum total number of calls is specified from the total number of calls registered in the field 154 of the retrieved record 150. Then, for each retrieved record 150, the ratio of the total number of calls registered in the field 154 to the maximum total number of calls is calculated, and this is set as the second call frequency. Then, the extension number registered in the field 152 of the record 150 having the first and second call frequencies equal to or higher than a predetermined value (for example, 70%) is determined as the extension number of the extension telephone 2 belonging to the transfer destination candidate group.

  If the record 150 cannot be retrieved from the external line call history storage unit 15, the transfer destination candidate determination unit 17 determines that there is no extension telephone 2 belonging to the transfer destination candidate group.

  Next, the transfer destination candidate information transmission unit 18 determines the priority of each extension telephone 2 belonging to the transfer destination candidate group determined by the transfer destination candidate determination unit 17 (S103).

  Specifically, the transfer destination candidate information transmission unit 18 sets, for each of the extension telephones 2 belonging to the transfer destination candidate group, a call partner having a telephone number specified in the call destination determination instruction (transfer destination candidate determination instruction). Priorities are determined based on the frequency of calls with the other party. For example, the higher priority is assigned in descending order of the total value of the first call frequency and the second call frequency calculated in S102.

  Next, the transfer destination candidate information transmitting unit 18 transmits the transfer destination candidate information of each extension telephone 2 belonging to the transfer destination candidate group determined by the transfer destination candidate determining unit 17 to the hold request transmission source (transfer destination candidate determination instruction). This is transmitted to the extension telephone 2) having the designated extension number (S104).

  Specifically, the transfer destination candidate information transmission unit 18 reads the record 140 from the extension information storage unit 14 using the extension number as a key for each extension telephone 2 belonging to the transfer destination candidate group, and in the read records 140 and S103 Transfer destination candidate information including the determined priority is generated. Then, the transfer destination candidate information transmitting unit 18 sets the transfer destination candidate information of each extension telephone 2 belonging to the transfer destination candidate group as the extension request telephone 2 (the extension telephone 2 having the extension number specified in the transfer destination candidate determination instruction). ).

  If there is no extension telephone 2 belonging to the transfer destination candidate group, a message to that effect is transmitted to the hold request transmission source as transfer destination candidate information.

  Next, if the hold transfer processing unit 131 receives a transfer request with designation of the extension number of the transfer destination from the extension telephone 2 of the hold request transmission source via the extension telephone interface unit 11 (YES in S105). Then, a transfer process is performed to transfer the held external line call to the extension telephone 2 as the transfer destination (S106).

  FIG. 4B is a flowchart for explaining a call operation for an incoming call on the main device 1. This flow is started when a call arrives from the telephone network 3 to the telephone network interface unit 10.

  First, the group incoming call notification unit 132 outputs to the incoming call notification destination determination unit 19 an incoming call notification destination determination instruction including designation of a caller telephone number for an outside line incoming call. In response to this, the incoming call notification destination determination unit 19 refers to the external line call history storage unit 15 to determine the incoming call notification destination group for the incoming call, and the extension numbers of all the extension telephones 2 belonging to the incoming call notification destination group. Is notified to the group incoming notification unit 132 (S111).

  Specifically, the incoming call notification destination determination unit 19 searches the external line call history storage unit 15 for a record 150 in which the caller telephone number specified in the incoming call notification destination determination instruction is registered in the field 151. Then, for each retrieved record 150, the call frequency is calculated based on the total call time and the total number of calls registered in the fields 153 and 154. Then, the extension number registered in the field 152 of the record 150 having the call frequency satisfying the predetermined standard is determined as the extension number of the extension telephone 2 belonging to the incoming call notification destination group.

  For example, the maximum total call time is specified from the total call times registered in the field 153 of the retrieved record 150. Then, for each retrieved record 150, the ratio of the total call time registered in the field 153 to the maximum total call time is calculated, and this is set as the first call frequency. Further, the maximum total number of calls is specified from the total number of calls registered in the field 154 of the retrieved record 150. Then, for each retrieved record 150, the ratio of the total number of calls registered in the field 154 to the maximum total number of calls is calculated, and this is set as the second call frequency. Then, the extension number registered in the field 152 of the record 150 in which the first and second call frequencies are equal to or higher than a predetermined reference value (for example, 70%) is determined as the extension number of the extension telephone 2 belonging to the incoming call notification destination group. To do.

  If the record 150 cannot be retrieved from the external line call history storage unit 15, the incoming call notification destination determination unit 19 belongs the extension numbers of all the extension telephones 2 accommodated in the main device 1 to the incoming call notification destination group. The telephone number of the extension telephone 2 is determined.

  Next, the group incoming call notification unit 132 transmits an incoming call notification from the extension telephone interface unit 11 to the extension telephones 2 of all extension numbers acquired from the incoming call notification destination determination unit 19 as a response to the incoming call notification destination determination instruction. To do. Thereby, the extension telephones 2 belonging to the incoming call notification destination group are called all at once (S112). Here, prior to the simultaneous calling of the extension telephones 2 belonging to the incoming call notification destination group, a guidance for selecting the incoming call notification transmission destination is transmitted to the call partner, and the extension telephones 2 belonging to the incoming call notification destination group as incoming call notification transmission destination candidates. May be read out in order of priority. Then, when the incoming call notification destination group is not selected by the end of reading out the extension telephone numbers and department names of all the extension telephones 2 belonging to the incoming call notification destination group, the extension telephones 2 belonging to the incoming call notification destination group are simultaneously called. You may be made to do.

  Now, when there is no response from any of the extension telephones 2 belonging to the incoming call notification destination group within a predetermined time since the last incoming call notification was transmitted (NO in S113), the group incoming call notification unit 132 is the main device 1. It is determined whether or not all the extension telephones 2 accommodated by the mobile phone belong to the incoming call notification destination group (S114). If there is an extension telephone 2 that does not belong to the incoming call notification destination group (NO in S114), the incoming call notification destination determination instruction accompanied with the designation of the caller telephone number for the incoming incoming call is again output to the incoming call notification destination determination unit 19 To do. In response to this, the incoming call notification destination determining unit 19 expands the incoming call notification destination group for this incoming call, and notifies the group incoming call notification unit 132 of the extension number of the extension telephone 2 that newly belongs to the incoming call notification destination group. (S115).

  Specifically, the incoming call notification destination determination unit 19 relaxes the standard of the call frequency used for determining the incoming call notification destination group from the standard used for the determination of the current incoming call notification destination group, and the range of the incoming call notification destination group To enlarge. For example, in the above description, the reference values of the first and second call frequencies used for determining the extension telephones 2 belonging to the incoming call notification destination group are set based on the reference values used for determining the extension telephones 2 belonging to the current incoming call notification destination group. Is also lowered by a predetermined amount (for example, 30%) to expand the range of the incoming call notification destination group. Here, when the newly set call frequency reference value is lower than a predetermined lower limit value (for example, 10%), all the extension telephones 2 accommodated in the main device 1 may belong to the incoming call notification destination group. .

  Next, the process returns to S112, and the group incoming call notification unit 132 sends the extension telephone to the extension telephone 2 of the extension number newly acquired from the incoming call notification destination determination unit 19 as a response to the incoming notification destination determination instruction that has been output again. An incoming call notification is additionally transmitted from the interface unit 11. Thereby, all the extension telephones 2 belonging to the expanded incoming call notification destination group are called all at once.

  FIG. 4C is a flowchart for explaining the recording operation of the outside line call history in the main apparatus 1. This flow is started when a call path is established between the extension telephone 2 and the telephone network 3 by any one of the extension telephones 2 and a response operation to the incoming call, and an external call is disclosed. The

  First, the outside line call monitoring unit 16 refers to the relay processing unit 12 to acquire the extension number of the extension telephone 2 that started the outside line call and the telephone number of the other party of the call, and starts measuring the call time (S121). .

  Next, the external line call monitoring unit 16 terminates the measurement of the call time (S123) when the call path is cut off due to the external line call being held or terminated (YES in S122), and the external line call history storage unit 15 Is updated (S124).

  Specifically, the external line call monitoring unit 16 records from the external line call history storage unit 15 the telephone number of the other party and the extension number of the internal telephone 2 acquired in S121 are registered in the field 151 and the field 152, respectively. 150 is searched. Then, the measured call time is added to the total call time registered in the field 153 of the retrieved record 150, and the total number of calls registered in the field 154 is incremented by one.

  If the record 150 cannot be searched, the outside line call monitoring unit 16 adds a new record 150 to the outside line call history storage unit 15, and the call partner acquired in S121 in the fields 151 and 152 of the record 150, respectively. And the extension number of the extension telephone 2 are registered, the measured call time is registered in the field 153, and the number of calls “1” is registered in the field 154.

  Then, the outside line call monitoring unit 16 refers to the relay processing unit 12 to transfer the outside line call if the call path of the outside line call is not disconnected, that is, if the outside line call is on hold (NO in S125). (S126). If the extension telephone 2 of the transfer destination (the destination of the external line call) starts the external line call (YES in S126), the process returns to S121 to monitor the external line call by the extension telephone 2 of the transfer destination.

  Returning to FIG. 1, the description will be continued.

  The extension telephone 2 is accommodated in the main device 1 and implements an extension call and an outside call via the main device 1. FIG. 5 is a schematic configuration diagram of the extension telephone 2.

  As shown, the extension telephone 2 includes a main unit interface unit 20, a man-machine interface unit 21, a call control unit 22, a call processing unit 23, a transfer destination candidate information receiving unit 24, and a transfer destination candidate information display. And a control unit 25.

  The main device interface unit 20 is an interface for connecting to the main device 1.

  The man-machine interface unit 21 is an interface for a user to perform telephone calls and various operations, and includes a receiver 211, an operation unit 212 such as a dial key and a button, and a display unit 213 such as an LCD and an LED.

  The call control unit 22 performs call control processing in cooperation with the main device 1 in accordance with a call operation accepted from the user via the operation unit 212 or a response operation to the incoming notification of the main device 1, and makes a call with the other party. Establish a road. In addition, the call control unit 22 includes a hold transfer request unit 221.

  The hold transfer request unit 221 transmits a hold request to the main apparatus 1 in accordance with a hold operation (hold button pressed, off-hook, etc.) received from the user via the operation unit 212 during a call. Further, in accordance with a transfer operation (such as dial input of a transfer destination extension number) received from the user via the operation unit 212 during suspension, a transfer request accompanied with designation of the extension number of the transfer destination is transmitted to the main apparatus 1.

  The call processing unit 23 transmits / receives call data to / from the call partner via the call path established by the call control unit 22 and processes the call data. Specifically, a voice signal input by the user via the handset 211 is encoded into call data, transmitted to the call partner via the call path, and received from the call partner via the call path. Then, the call data is decoded into a voice signal, and the voice is output from the receiver 211.

  The transfer destination candidate information receiving unit 24 receives the transfer destination candidate from the main device 1 via the main device interface unit 20 when the outside line call is put on hold by the hold request transmitted to the main device 1 by the hold transfer request unit 221. Transfer destination candidate information of each extension telephone 2 belonging to the group is received.

  The transfer destination candidate information display control unit 25 displays a display unit so that the transfer destination candidate information received by the transfer destination candidate information reception unit 24 is displayed in descending order of priority included in each transfer destination candidate information. 213 is controlled.

  FIG. 6 is a flowchart for explaining a telephone intermediary operation in the extension telephone 2. This flow is started when the hold transfer request unit 221 receives a hold operation from the user via the operation unit 212 during a call.

  First, the hold transfer request unit 221 transmits a hold request to the main apparatus 1 via the main apparatus interface unit 20 (S201). Then, the pending transfer request unit 221 waits to accept a transfer operation from the user via the operation unit 212 (S204).

  Here, if the transfer destination candidate information receiving unit 24 receives the transfer destination candidate information from the main apparatus 1 via the main apparatus interface unit 20 (YES in S202), these pieces of information are transferred to the transfer destination candidate information display control unit. Pass to 25. In response to this, the transfer destination candidate information display control unit 25 displays the transfer destination candidate information on the display unit 213. For example, as shown in FIG. 7, the display unit 213 displays the transfer destination candidate information 251 of each extension telephone 2 belonging to the transfer destination candidate group in descending order of the priority 252 included in each transfer destination candidate information 251. (S203). In FIG. 7, the extension telephone 2 with the extension number 103 holds the outside line call with the call partner with the telephone number 03-1234-4567 so that the transfer destination candidate information 251 displayed on the display unit 213 of the extension telephone 2 is displayed. An example is shown. When a message indicating that there is no extension telephone 2 belonging to the transfer destination candidate group is received as transfer destination candidate information, the transfer destination candidate information display control unit 25 displays the message on the display unit 213.

  Now, when the hold transfer request unit 221 receives a transfer operation from the user via the operation unit 212 (YES in S204), the hold transfer request unit 221 transmits a transfer request accompanied with designation of the extension number of the transfer destination to the main apparatus 1 (S205). In the example illustrated in FIG. 7, when the user operates the operation unit 212 and selects any one of the transfer destination candidate information 251 displayed on the display unit 213, the hold transfer request unit 221 selects the transfer destination candidate information 221. A transfer request accompanied by designation of an extension number included in the transferred transfer destination candidate information 251 may be transmitted to the main apparatus 1.

  Thereafter, when the call control unit 22 receives an on-hook operation such as on-hook from the user via the operation unit 212 (YES in S206), the call control unit 22 transmits a disconnection request to the main apparatus 1 (S207).

  Next, an operation example of the telephone system shown in FIG. 1 will be described.

  FIG. 8 is a sequence diagram for explaining an external line call transfer operation of the telephone system shown in FIG. Here, in order to distinguish the individual extension telephones 2, branch numbers are given to the reference numerals.

  It is assumed that a communication path is established between the extension telephone 2-1 and the call partner via the main apparatus 1 and the telephone network 3, and an external line call is being made (S301). The extension telephone 2 transmits a hold request to the main apparatus 1 in accordance with the hold operation received from the user (S302).

  Receiving this, the main apparatus 1 puts on hold the outside line call with the other party (S303). Then, the main apparatus 1 determines the extension telephone 2 that belongs to the transfer destination candidate group based on the call frequency with this call partner (S304). Here, it is assumed that the extension telephones 2-2 and 2-3 are determined as the extension telephones 2 belonging to the transfer destination candidate group. The main device 1 transmits the transfer destination candidate information of the extension telephones 2-2 and 2-3 belonging to the transfer destination candidate group to the extension telephone set 2-1 of the hold request transmission source (S305).

  Next, the extension telephone 2-1 displays the transfer destination candidate information of the extension telephones 2-2 and 2-3 belonging to the transfer destination candidate group received from the main device 1 (S306). If a transfer operation with designation of the extension number of the transfer destination is received from the user, a transfer request with designation of the extension number of the transfer destination is transmitted to the main apparatus 1 (S307). Here, it is assumed that the extension number of the extension telephone 2-2 is designated as the transfer destination.

  When the main apparatus 1 accepts the transfer request from the extension telephone set 2-1 as the hold request transmission source, the main apparatus 1 transmits a transfer notice to the extension telephone set 2-2 having the extension number specified in the transfer request (S308). . In response, the extension telephone 2-2 outputs a ringing tone. When the extension telephone 2-2 receives a response operation from the user, the extension telephone 2-2 returns a response to the main apparatus 1 (S309).

  If the main apparatus 1 receives a response from the extension telephone 2-2, the main apparatus 1 connects the call path with the extension telephone 2-1 as the hold request transmission source to the extension telephone 2-2. As a result, the user of the extension telephone 2-1 as the hold request transmission source can explain the intermediary of the external telephone call to the user of the extension telephone 2-2 as the transfer destination.

  Next, when the extension telephone set 2-1 as the hold request transmission source receives an end-of-call operation such as on-hook from the user, it transmits a disconnection request to the main apparatus 1 (S311). In response to this, the main device 1 disconnects the call path with the extension telephone 2-1, and relays the held external line call to the extension telephone 2-2 as the transfer destination. As a result, it is possible to make an external call between the extension telephone 2-2 as the transfer destination and the call partner (S312).

  FIG. 9 is a sequence diagram for explaining the external line incoming call operation of the telephone system shown in FIG. Here, in order to distinguish the individual extension telephones 2, branch numbers are given to the reference numerals.

  First, when there is an outside line incoming call from the telephone network 3 (S321), the main apparatus 1 is an extension telephone belonging to the incoming call notification destination group based on the frequency of calls with the other party specified by the caller telephone number of the outside line incoming call. 2 is determined (S322). Here, it is assumed that the extension telephones 2-1 and 2-2 are determined as the extension telephones 2 belonging to the incoming call notification destination group. The main apparatus 1 transmits an incoming call notification to the extension telephones 2-1 and 2-2 belonging to the incoming call notification destination group (S323).

  Next, the main device 1 waits for a response from the extension telephones 2-1 and 2-2 that are the call notification destinations until the predetermined time t has elapsed. If there is no response from any of the extension telephones 2-1 and 2-2 of the incoming call notification destination within the predetermined time t, the criteria for the extension telephones 2 belonging to the incoming call notification destination group are relaxed, and the incoming call notification destination The range of the group is expanded (S324). Here, it is assumed that the range of the incoming call notification destination group is expanded to the extension telephones 2-1, 2-2, 2-3, 2-4. The main apparatus 1 also transmits an incoming call notification to the extension telephones 2-3 and 2-4 newly belonging to the incoming call notification destination group (S325).

  The main apparatus 1 waits for a response from the extension telephones 2-1, 2-2, 2-3, and 2-4 as the incoming call notification destination until the predetermined time t elapses.

  Here, it is assumed that the extension telephone 2-3 receives a response operation from the user within a predetermined time t. In response, the extension telephone 2-3 returns a response to the main apparatus 1 (S326). If the main device 1 receives a response from the extension telephone 2-3, it establishes a communication path between the caller of the incoming incoming call and the extension telephone 2-1, and starts an external call (S327).

  The embodiment of the present invention has been described above.

  In the present embodiment, a hold request (hold button signal, off-hook signal) of the extension telephone 2 during an external call is used as a transfer destination candidate acquisition request. For this reason, the user of the extension telephone 2 does not need to perform a special operation for acquiring the forwarding destination candidate information, and therefore the burden on the user in the telephone intermediary work can be further reduced.

  In the present embodiment, main device 1 records a call history between each extension telephone 2 and an external line. When the main apparatus 1 receives a transfer destination candidate acquisition request from the extension telephone 2 during an external call, each extension telephone 2 other than the extension telephone 2 of the call partner of the external call and the transfer destination candidate acquisition request transmission source. The extension telephones 2 belonging to the transfer destination candidate group are determined based on the call frequency. Then, the transfer destination candidate information of each extension telephone 2 belonging to the transfer destination candidate group is transmitted to the extension telephone 2 of the transfer destination candidate acquisition request transmission source. The extension telephone 2 of the transfer destination candidate acquisition request transmission source displays the transfer destination candidate information of each extension telephone 2 received from the main device 1. Therefore, the user of the extension telephone 2 during an outside line call can know the extension telephone 2 that the call partner is likely to desire to perform the telephone relay, and therefore, the burden on the user in the telephone relay work can be reduced.

  Further, in the present embodiment, the main device 1 includes the priority determined by the call frequency between the call partner of the external line call and each extension telephone 2 in the transfer destination candidate information of each extension telephone 2 belonging to the transfer destination candidate group. To the extension telephone 2 of the transmission destination candidate acquisition request transmission source. Then, the extension telephone 2 of the transfer destination candidate acquisition request transmission source displays the transfer destination candidate information of each extension telephone 2 received from the main device 1 in the descending order of priority included in the transfer destination candidate information. . Therefore, the user of the extension telephone 2 during an outside call can know the extension telephones 2 in which the call partner is most likely to desire the telephone relay in the order of the higher possibility. Can be further reduced.

  Further, in the present embodiment, when the main device 1 receives an external line, the main device 1 determines the internal telephone 2 belonging to the incoming call notification destination group based on the frequency of calls between the external line incoming call source and each of the internal telephones 2. The incoming call notification is transmitted to each extension telephone 2 belonging to the incoming call notification destination group. Therefore, the extension telephones 2 that are highly likely to be desired by the caller of the incoming call from the outside line can be called all at once, so that the possibility of the telephone intermediary work occurring can be reduced.

  Further, in the present embodiment, main apparatus 1 responds from any extension telephone 2 belonging to the incoming call notification destination group within a predetermined time after sending the incoming call notification to each extension telephone 2 belonging to the incoming call notification destination group. If there is no call, the extension telephone 2 belonging to the incoming call notification destination group is additionally determined based on the call frequency between the caller of the incoming incoming call and each extension telephone 2, thereby newly belonging to the incoming call notification destination group. The incoming call notification is also transmitted to the extension telephone 2. Therefore, it is possible to further reduce the possibility that the telephone intermediary work occurs.

  In addition, this invention is not limited to said embodiment, Many deformation | transformation are possible within the range of the summary.

  For example, in the above embodiment, an external line call hold request is used as the transfer destination candidate acquisition request, but the present invention is not limited to this. A dedicated transfer destination candidate acquisition button may be provided on the operation unit 212 of the extension telephone 2. In this case, the extension telephone 2 transmits a transfer destination candidate acquisition request to the main device 1 when the transfer destination candidate acquisition button is pressed during an outside line call. In response to this, the main apparatus 1 determines a transfer destination candidate group, and transmits transfer destination candidate information to the extension telephone 2 of the transfer destination candidate acquisition request transmission source.

  Further, in the above embodiment, when the main apparatus 1 receives a transfer destination candidate acquisition request for an external line call started by an external line incoming call, the extension belonging to the incoming call notification destination group determined for this external line incoming call The telephone 2 may be determined as the extension telephone 2 belonging to the transfer destination candidate group. By doing in this way, the processing load in the main apparatus 1 can be reduced.

  Further, in the above embodiment, the priority is determined based on the total value of the first and second call frequencies determined by the total call time and the total number of calls between the external telephone call partner and the extension telephone. However, the priority may be determined in consideration of the call date and time. For example, a field for storing the last call date and time is added to each record 150 of the external line call history storage unit 15, and the total value of the first and second call frequencies described above, and the time interval between the last call date and the current date and time. The higher priority may be assigned in descending order of the value of the product with the larger coefficient as the value is shorter. As a result, it is possible to know the extension telephone 2 that is more likely that the other party of the outside line call wants to carry out the call.

  In the above embodiment, the functional configurations of the main device 1 and the extension telephone 2 shown in FIGS. 2 and 5 are hardened by an integrated logic IC such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). It may be realized by a computer, or may be realized by a software by a computer such as a DSP (Digital Signal Processor). Alternatively, in a general-purpose computer such as a PC (Personal Computer) equipped with an auxiliary storage device such as a CPU, memory, HDD, DVD-ROM, and a communication interface such as a NIC (Network Interface Card) and a modem, the CPU executes a predetermined program. It may be realized by loading from an auxiliary storage device onto a memory and executing it.

  1: main device, 2: extension telephone, 3: telephone network, 10: telephone network interface unit, 11: extension telephone interface unit, 12: relay processing unit, 13: call control unit, 14: extension information storage unit, 15: External line call history storage unit, 16: external line call monitoring unit, 17: transfer destination candidate determination unit, 18: transfer destination candidate information transmission unit, 19: incoming call notification destination determination unit, 131: hold transfer processing unit, 132: group incoming call notification Unit: 20: main device interface unit, 21: man-machine interface unit, 22: call control unit, 23: call processing unit, 24: transfer destination candidate information reception unit, 25: transfer destination candidate information display control unit, 211: receiver 212: operation unit, 213: display unit, 221: hold transfer request unit

Claims (7)

A telephone system having a plurality of extension telephones and a main device that accommodates the plurality of extension telephones,
The main unit is
A hold transfer processing means for holding or transferring a call of the extension telephone according to the request of the extension telephone;
Call history recording means for recording a call history between the extension telephone and the outside line;
When a transfer destination candidate acquisition request is received from the extension telephone during an external call, transmission of the call partner of the external call and the transfer destination candidate acquisition request specified by the call history recorded by the call history recording unit Transfer destination candidate determination means for determining the extension telephone belonging to the transfer destination candidate group based on the call frequency with each of the extension telephones other than the original telephone;
Transfer destination candidate information transmitting means for transmitting information of all the extension telephones belonging to the transfer destination candidate group determined by the transfer destination candidate determination means to the transmission source of the transfer destination candidate acquisition request;
The extension telephone is
A transfer destination that transmits the transfer destination candidate acquisition request to the main unit according to a predetermined operation received during an external line call and receives information of all the extension telephones belonging to the transfer destination candidate group from the main unit Candidate acquisition request means;
Transfer destination candidate display means for displaying information of all the extension telephones belonging to the transfer destination candidate group received by the transfer destination candidate acquisition request means;
And a hold transfer requesting means for requesting the main device to hold or transfer the call in accordance with a predetermined operation received during the call. The telephone system according to claim 1,
The transfer destination candidate information transmission means includes:
For each of the extension telephones belonging to the transfer destination candidate group determined by the transfer destination candidate determination means, the priority of the extension telephone determined by the call frequency with the call partner of the external call is added to the extension telephone information. Send to the sender of the transfer destination candidate acquisition request, including
The transfer destination candidate display means includes
The telephone system characterized by displaying the information of all the extension telephones belonging to the transfer destination candidate group received by the transfer destination candidate acquisition request means in the order of the priority included in the information. . The telephone system according to claim 1 or 2,
The transfer destination candidate request is a hold request or an off-hook signal. The telephone system according to any one of claims 1 to 3,
The main unit is
The extension telephones belonging to the incoming call notification group based on the frequency of calls between the caller of the external line incoming call and each of the extension telephones specified by the call history recorded by the call history recording means when an external line call is received An incoming call notification destination determination means for determining
A telephone system, further comprising: a group incoming notification unit that transmits an incoming notification to all the extension telephones belonging to the incoming notification destination group determined by the incoming notification destination determination unit. The telephone system according to claim 4,
The incoming call notification destination determining means includes:
When there is no incoming response from any of the extension telephones belonging to the incoming call notification destination group within a predetermined time after the incoming call notification is transmitted by the group incoming call notification means, the outside line incoming call originator and the extension Based on the frequency of calls with each telephone, additionally determine the extension telephone belonging to the incoming call notification destination group,
The group incoming notification means
A telephone system, wherein when the extension telephone belonging to the incoming call notification destination group is additionally determined by the incoming call notification destination determination means, an incoming call notification is transmitted to all the additional telephones determined to be added .   The main apparatus as described in any one of Claims 1 thru | or 5.   The extension telephone according to any one of claims 1 to 5.

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