JP2011018288A - Information processing system, information processing apparatus and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing system, an information processing apparatus and an information processing method capable of improving usability.SOLUTION: When a same situation same as a prestored event occurrence condition occurs in the information processing apparatus 2, prescribed event information is automatically transmitted to an event processing apparatus 3 and it is unnecessary to perform complicated setting operation such as transmission setting to the event processing apparatus 3 at each occurrence of the same situation, so that even a terminal user inexperienced in complicated operation can inform the event processing apparatus 3 of a terminal user's present state and thereby usability can be improved.

Description

  The information processing system, the information processing apparatus, and the information processing method are suitable for application to an information processing system connected to the Internet, for example.

  In recent years, the use of information processing apparatuses using the Internet has progressed. In such information processing apparatuses, for example, content acquired via the Internet is browsed, and the creator of the content and the introducer of the content are referred to. The user can also initiate a communication with the content provider.

  In addition, the web-based application used in such an information processing apparatus has a help function for displaying context help in accordance with the usage status, and the user can perform a correct operation using the help function. It is made to let you. Furthermore, a help search system using a keyword base or a natural language is also known as another help function (see, for example, Patent Document 1).

Japanese Patent Laid-Open No. 9-222973

  However, in such an information processing apparatus, if a comment function that can send a comment to a content creator that is assumed to be published on the Internet, such as a blog, is used, a comment including private contents that are not desired to be published Exchange is difficult. The comment function only sends comments to content creators. When the actual content creator and the introducer who introduced the content to you are different, the comment function is used. You cannot use it to send comments to introducers.

  On the other hand, when a user communicates with a content provider using e-mail, he / she is required to explain which of the multiple contents provided by the provider starts. At the same time, complicated operations are required for communication such as setting the contact address of the content provider and establishing a communication function, such as users and elderly people with low literacy (reading and writing ability) Thus, there is a problem that it is difficult for a user who is unfamiliar with complicated operations to communicate with the content provider and the usability is poor.

  Even when the help function is used when establishing a communication function, etc., since the degree of understanding of terms and devices differs for each user, the information required by each user is not always presented. Since it could not be established easily, there was a problem that it was not easy to use.

  In such an information processing apparatus, it may be difficult for a user who uses the help function to understand and operate the help function itself. In this case, for example, a user such as an elderly person may request support from a support center, family, or acquaintance by telephone or e-mail, but in order for the supporter to accurately understand the current user situation Therefore, detailed and accurate information on the state of the information processing apparatus and the function that the user desires to receive support is required, and communication therefor is not always easy, and there is a problem in that it is not easy to use.

  SUMMARY An advantage of some aspects of the invention is that it provides an information processing system, an information processing apparatus, and an information processing method that can improve usability.

  In order to solve this problem, according to claim 1 of the present invention, an information processing apparatus in which an event processing apparatus is connected via a network to an information processing apparatus that outputs an image and / or sound based on service information acquired from the outside. The information processing apparatus includes an observing means for grasping a situation of a terminal user who uses the information processing apparatus, and the terminal user who is preferably notified to the event processing apparatus as event information. An event setting means capable of setting the situation as an event occurrence condition based on observation information obtained from the observation means, a storage means for storing the event occurrence condition set by the event setting means, and the observation means When the obtained observation information matches the event occurrence condition, the event information indicates the status of the terminal user. Event generating means for determining that it is desirable to notify the event processing device, generating the event information, and transmitting the event information to the event processing device, wherein the event processing device receives the event from the information processing device. It is characterized by comprising receiving means for receiving information.

  Further, according to claim 2 of the present invention, the event information includes content state information indicating the content of the service information output by the information processing apparatus when the event information is generated. To do.

  According to a third aspect of the present invention, the observation means includes an operation situation observation means for observing a situation where the terminal user operates the operation unit of the information processing apparatus, and an imaging for imaging the terminal user. Means, sound collecting means for collecting sounds around the information processing apparatus, a temperature sensor for detecting the body temperature of the terminal user, and pressure for detecting an external force applied by the terminal user It is at least one of the sensors.

  According to a fourth aspect of the present invention, the event processing device sends notification information for generating notification information for notifying the content of the event information, and a predetermined external device related to the content of the event information. Transmission means for transmitting the notification information.

  According to a fifth aspect of the present invention, control information for remotely operating the information processing apparatus is generated by a terminal operator who has confirmed the content of the event information, and the control information is transmitted to the information processing apparatus. A remote operation device having a remote operation means is provided, and the information processing device is remotely operated based on the control information received from the external device.

  Further, in claim 6 of the present invention, the external device is a remote operation device, and control information for remotely operating the information processing device is generated by a terminal operator who has confirmed the content of the notification information. Remote control means for transmitting the control information to the information processing apparatus is provided.

  Further, according to claim 7 of the present invention, the information processing device is operated remotely from the terminal device via the remote control device by operating a terminal device owned by the family or relative of the terminal user. It is operated.

  According to claim 8 of the present invention, the event processing device adds identification information for identifying a remote operation device capable of remotely operating the information processing device among the plurality of remote operation devices, and Notification information for notifying contents is generated, and the information processing device is remotely operated by a remote operation device specified by the terminal operator who has recognized the notification information based on the identification information. .

  According to a ninth aspect of the present invention, the information processing apparatus includes: a setting operation unit that sets the event generation condition; and a setting information reception unit that receives setting information for setting the event generation condition from outside. At least one of them is provided.

  According to claim 10 of the present invention, when generating the event information, the information processing apparatus prompts the terminal user to input additional information, and uses the collected additional information as attribute information. It is characterized by including.

  In the eleventh aspect of the present invention, the information processing apparatus includes an operation unit that is input and operated by the terminal user in order to output an image and / or sound based on the service information. An event information generation button for generating event information is provided.

  According to a twelfth aspect of the present invention, an event processing device is connected via a network and outputs an image and / or sound based on service information acquired from the outside, and the information processing device is used. The event occurrence condition based on the observation information obtained from the observation means, the observation means for grasping the situation of the terminal user to perform, and the situation of the terminal user that is preferably notified to the event processing device as event information Event setting means that can be set as, storage means for storing the event occurrence conditions set by the event setting means, and when the observation information obtained from the observation means matches the event occurrence conditions, It is determined that it is desirable to notify the event processing device as the event information to the event processing device, and the event And it generates the door information, characterized in that it comprises an event generating means to be transmitted to the event processor.

  According to a thirteenth aspect of the present invention, the event information includes content state information indicating the content of the service information output from the information processing apparatus when the event information is generated. To do.

  In the fourteenth aspect of the present invention, the observation unit includes an operation situation observation unit that observes a situation in which the terminal user operates the operation unit of the information processing apparatus, and an imaging for imaging the terminal user. Means, sound collecting means for collecting sounds around the information processing apparatus, a temperature sensor for detecting the body temperature of the terminal user, and pressure for detecting an external force applied by the terminal user It is at least one of the sensors.

  In the fifteenth aspect of the present invention, the event processing apparatus generates notification information for notifying the content of the event information and transmits the notification information to a predetermined external device related to the content of the event information. On the other hand, the event information is transmitted.

  According to a sixteenth aspect of the present invention, there is provided control information receiving means for receiving control information from a remote control device, which is remotely operated based on the control information.

  According to claim 17 of the present invention, the external device is a remote operation device, and includes a control information receiving means for receiving control information from the remote operation device, and is remotely operated based on the control information. And

  Further, in claim 18 of the present invention, the control information receiving means generates the control generated by the remote control device by operating a terminal device owned by the family or relative of the terminal user. It is characterized by receiving information.

  According to a nineteenth aspect of the present invention, identification information for identifying a remote operation device capable of remotely operating the information processing device is added, and the plurality of remote devices receiving notification information for notifying the contents of the event information are received. The terminal operator who has recognized the notification information among the operation devices receives control information from a remote operation device specified based on the identification information.

  According to a twentieth aspect of the present invention, at least one of a setting operation unit for setting the event occurrence condition and a setting information receiving unit for receiving setting information for setting the event occurrence condition from the outside is provided. It is characterized by having.

  Further, according to claim 21 of the present invention, when generating the event information, the terminal user is prompted to input additional information, and the additional information collected thereby is included in the attribute information. To do.

  According to a twenty-second aspect of the present invention, there is provided an operation unit that is input and operated by the terminal user to output an image and / or sound based on the service information, and the operation unit generates the event information. An event information generation button is provided.

  According to a twenty-third aspect of the present invention, an information processing method system in which an event processing device is connected via a network to an information processing device that outputs an image and / or sound based on service information acquired from the outside. The information processing apparatus notifies the event processing apparatus as event information based on observation information obtained from observation means for grasping a situation of a terminal user who uses the information processing apparatus. Preferably, a setting step of presetting a situation of the terminal user as an event generation condition by an event setting unit, a storage step of storing the event generation condition set by the event setting unit in a storage unit, and the observation unit When the observation information obtained from the above matches the event generation condition, the event generation means An event information transmitting step for determining that it is desirable to notify the event processing device as the event information to the event processing device, generating the event information and transmitting the event information to the event processing device, The processing device includes a reception step of receiving the event information from the information processing device.

  According to a twenty-fourth aspect of the present invention, the event information includes content state information indicating the content of the service information output from the information processing apparatus when the event information is generated. To do.

  According to claim 25 of the present invention, in the observing step, an operation situation observing means for observing a situation where the terminal user operates the operation unit of the information processing apparatus, and imaging for imaging the terminal user Means, sound collecting means for collecting sounds around the information processing apparatus, a temperature sensor for detecting the body temperature of the terminal user, and pressure for detecting an external force applied by the terminal user At least any one observation information obtained from the sensor is used.

  Further, according to a twenty-sixth aspect of the present invention, the event processing device includes a notification information generation step of generating notification information for notifying the content of the event information by the notification information generation means after the reception step, and a transmission A notification information transmitting step of transmitting the notification information to a predetermined external device related to the content of the event information by means.

  Further, according to claim 27 of the present invention, the information processing apparatus receives control information generated by a terminal operator for remotely operating the information processing apparatus by a remote operation apparatus from the remote operation apparatus, and A remote operation step that is remotely operated based on the control information is provided.

  Further, in claim 28 of the present invention, the external device is a remote operation device, and control information for remotely operating the information processing device is generated by a terminal operator who has confirmed the content of the notification information, A control information transmission step of transmitting control information to the information processing apparatus is provided.

  According to claim 29 of the present invention, in the remote operation step, the control information generated by the remote operation device when a terminal device owned by a family or relative of the terminal user is operated. Is received.

  Further, according to a thirty-third aspect of the present invention, the identification information for identifying a remote operation device capable of remotely operating the information processing device is added, and the plurality of remote devices that have received notification information for notifying the contents of the event information The terminal operator who has recognized the notification information among the operation devices receives control information from a remote operation device specified based on the identification information.

  In the information processing apparatus according to the thirty-first aspect of the present invention, the event generation condition is set by a setting operation unit, or the setting information receiving unit receives setting information from the outside and sets the event information based on the setting information. Further comprising a setting step in which the event occurrence condition is set.

  According to a thirty-second aspect of the present invention, when generating the event information, the information processing apparatus prompts the terminal user to input additional information, and uses the collected additional information as attribute information. The information adding step to be included in is provided.

  According to a thirty-third aspect of the present invention, the information processing apparatus is configured such that an event information generation button provided in an operation unit for outputting an image and / or sound based on the service information is operated by the terminal user. A generation step of generating the event information is provided.

  According to the first, twelfth and twentieth aspects of the present invention, event information is generated based on preset event occurrence conditions, so that event processing can be performed even for a terminal user unfamiliar with complicated operations. It is possible to provide an information processing system, an information processing apparatus, and an information processing method that can inform the apparatus of the current state of the terminal user and thus improve the usability for the terminal user.

1 is a schematic diagram showing an overall configuration of an information processing system according to the present invention. It is a schematic diagram of an information processing system used for explanation of a service reception function. It is the schematic of the information processing system with which it uses for description of a dispatch function. It is the schematic of the information processing system with which it uses for description of a remote control function. It is the schematic which shows the circuit structure of information processing apparatus. It is the schematic which shows the structure of an operation means.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

(1) Overall Configuration of Information Processing System In FIG. 1, reference numeral 1 denotes an information processing system as a whole. This information processing system provides an event processing device 3 and services to an information processing device 2 used by a terminal user. The device 4 and the remote operation device 5 are connected via a network such as the Internet, for example, and the event processing device 3 is connected to the remote operation device 5, the call center 6, the web service server 7, and the mail server 8. It is constructed so that various data can be transmitted and received. In this embodiment, the information processing device 2, the event processing device 3, the service providing device 4, and the remote operation device 5 are general computers that store programs for realizing various functions.

  The information processing apparatus 2 has a service reception function, and acquires various other service information composed of digital data such as contents, web pages, and digital broadcasts from the service providing apparatus 4 connected via a network, for example. Has been made to get. Here, content, which is one of service information, refers to a set of information and a combination of documents and images (still images and moving images), sounds (speech and music) made up of digital data. The service information is output from the information processing apparatus 2 via a recording medium, in addition to content distributed from the service providing apparatus 4 via the network, digital data such as a Web page, digital broadcasting, or the like. Digital data such as images and music are also included.

  When the information processing apparatus 2 acquires the service information from the service providing apparatus 4, the information processing apparatus 2 displays an image generated based on the service information on a display unit (not shown), and also generates an audio generated based on the service information. By emitting sound such as music and music through sound emitting means, the terminal user can view the image, music, and the like.

  Further, the information processing apparatus 2 includes an imaging unit (not shown) such as a camera and a sound collecting unit (not shown) such as a microphone, and uses a terminal that uses the information processing apparatus 2 by the imaging unit. The sound is picked up by the sound collecting means and the sound collecting information obtained from the sound collecting means and the event generating means These can be collected by 10 and stored in the storage means 11.

  Further, the information processing apparatus 2 includes, for example, a temperature sensor (not shown) for detecting whether or not the terminal user is in the vicinity of the information processing apparatus 2 and, for example, when the terminal user is intentionally or in some state. And a pressure sensor (not shown) for detecting the external force to be generated, and the temperature information from the temperature sensor and the pressure information from the pressure sensor can always be collected by the event generating means 10. The event generation means 10 can store the temperature information and pressure information in the storage means 11 as sensor information. In this case, the temperature sensor and the pressure sensor are used as an example of the sensor for observing the situation of the terminal user. However, the present invention is not limited to this, and various other sensors may be used. Will be described later in “(7) Other Embodiments”.

  The event generation means 10 clearly indicates from the application which content is being displayed / reproduced by which application, such as an application for creating mail, while browsing the Web page while the information processing apparatus 2 is powered on. What kind of additional information is given (for example, information about the terminal user's login status with respect to the application, information on the health status such as the weight of the terminal user obtained by the health management application as input from the terminal user) Information indicating the current state of the information processing apparatus 2 such as whether or not is always collected from each circuit unit, and can be stored in the storage unit 11 as internal state information.

  In addition to this configuration, the information processing apparatus 2 stores event generation conditions created in advance by the event generation unit 10 in the storage unit 11. As the event occurrence conditions, for example, predetermined situations such as image, sound, temperature, pressure, and operation are set. As a result, the event generation means 10 displays the event information (described later) when any of the imaging information, sound collection information, sensor information, or internal state information collected in the information processing apparatus 2 is in a condition corresponding to the event generation condition. It can be generated and automatically transmitted to the event processing device 3.

  Here, as an event generation condition, for example, an event generation sound condition for determining generation of event information based on sound collected by the sound collection means (sound collection information), and an image (imaging information) taken by the image pickup means ) Event generation image conditions for determining the generation of event information based on the event generation sensor conditions, event generation sensor conditions for determining the generation of event information based on the detection result (sensor information) of the temperature sensor or pressure sensor, and the display state of the display means And a state (internal state information) in each circuit such as an input state of text data from the operation unit.

  Actually, as an example of the event generation sound condition, for example, the sound collected by the sound collecting means is recognized for a certain time at a predetermined volume or more (hereinafter referred to as a voice recognition condition). The sound collecting means does not collect the sound for a certain period of time (hereinafter referred to as silence condition), and the sound collected by the sound collecting means is subjected to a speech recognition process to be recognized as a character string. Pre-set keywords are included in the column (for example, this is called keyword recognition condition), whistles, whistle sounds, and striking sounds (for example, desk sounds) And a sound when a metal object is hit (hereinafter referred to as a predetermined sound recognition condition).

  Further, as an example of the event occurrence image condition, for example, a predetermined operation preset by the terminal user is detected in an image obtained by the imaging unit (hereinafter referred to as an operation recognition condition), imaging unit It is set that the predetermined operation of the terminal user has not been detected for a certain period of time in the image obtained by the above (hereinafter referred to as a no-operation recognition condition).

  Further, as an example of the event occurrence sensor condition, for example, the body temperature of the terminal user was not detected by the temperature sensor for a certain period of time (hereinafter referred to as temperature detection condition), and the terminal user intentionally Alternatively, it is set that an external force applied in some state is detected by the pressure sensor (hereinafter referred to as a pressure detection condition).

  In addition, as the event generation operation condition, for example, a predetermined application is started and a predetermined operation is repeatedly performed for a predetermined time (hereinafter referred to as a repeated operation condition), and a plurality of predetermined applications are simultaneously performed. When the service information such as content, web page, television broadcast, etc. is displayed on the display means and the comment about the service information is a voice or an image. Is set as text data (hereinafter referred to as a comment creation condition).

  Here, these event occurrence conditions are set in order to detect a predetermined situation at the present time of the terminal user, and show an example. For example, in the case of this embodiment, it is possible to detect a situation in which the terminal user is surprised at something by voice recognition conditions, or a situation in which the terminal user is intentionally screaming to generate event information, Under silent conditions, it is possible to detect a situation in which the terminal user cannot speak due to a physical condition. In the keyword recognition condition, it is possible to detect the situation where the terminal user is performing work related to the keyword on the information processing device, and in the predetermined sound recognition condition, the situation where the body or object of the terminal user hits somewhere, In order to generate event information, it is possible to detect a situation in which a terminal user intentionally hits somewhere and emits a hitting sound.

  In addition, the motion recognition conditions can detect situations such as the terminal user dropping from a chair, etc., or situations where the terminal user intentionally moves a predetermined body part to generate event information, In the condition, it is possible to detect a situation in which the terminal user cannot move the body for some reason.

  In addition, the temperature detection condition can detect a situation where the terminal user is not in the vicinity of the information processing device 2 (for example, a state where it is difficult to move in another room for some reason). In the pressure detection condition, the terminal user can The terminal user has fallen from the chair etc. due to the situation that the terminal user is confused by the pressure applied to the information processing apparatus 2 generated by hitting the information processing apparatus 2 or the external force applied to the floor etc. It is possible to detect a situation in which the terminal user has intentionally applied a predetermined external force in order to generate the situation and event information.

  Furthermore, with repeated operation conditions, it is possible to detect a situation in which the terminal user has failed to perform an operation in the application. With multiple operation conditions, the situation in which the terminal user is confused about selecting an application, or the terminal user is complicated. The situation where a user is performing a simple operation can be detected, and the comment creation condition can detect the situation where a comment is created for service information such as a Web page or television broadcast displayed on the display means by the terminal user.

  Thus, in the information processing device 2, when the event processing device 3 wants to know that the terminal user has reached a predetermined situation as event information, the information processing device 2 can observe the information according to the situation of the terminal user. An event occurrence condition can be set so as to guess a unique state that will be generated and to generate event information based on the guess result.

  In this case, the information processing apparatus 2 includes a setting operation unit such as a keyboard, and the event occurrence condition may be set by setting information input when the terminal user himself / herself operates the setting operation unit. Good. As another embodiment, the information processing apparatus 2 includes setting information receiving means capable of transmitting / receiving data to / from an external apparatus such as the event processing apparatus 3 or a remote control apparatus, and sets the setting information input by the external apparatus The event occurrence condition may be set based on the setting information by receiving via the information receiving means.

  When the event generation unit 10 acquires any of the internal state information, imaging information, sound collection information, or sensor information, the event generation unit 10 stores the acquired internal state information, imaging information, sound collection information, or sensor information in the storage unit 11. The event occurrence condition is compared. As a result, the event generation means 10 indicates that the internal state information, imaging information, sound collection information, or sensor information corresponds to any of the event generation sound condition, the event generation image condition, the event generation operation condition, or the event generation sensor condition. If it is determined that the event information is present, event information can be generated.

  Incidentally, such an event generation means 10 may generate event information when, for example, the imaging information corresponds to the event generation image condition and the sound collection information also corresponds to the event generation sound condition. Setting by a plurality of other combinations can be freely performed in the event processing apparatus.

  The event information generated by the event generation means is based on the event pertinent information indicating the contents of the event generation condition that caused the event information to be generated, and the attribute information indicating the information collected and recognized by the event generation means 10. It is configured. The attribute information includes, for example, a URL (Uniform Resource Locator) of a Web page that is browsed when generating the event information, imaging information obtained until the event information is generated from a predetermined time before the event information is generated, From sound collection information, comments based on text data created at the time of event information generation, application information indicating the application activated at the time of event information generation, images displayed on the display means at the time of event information generation, and sound emission means There are identification information for identifying the released music (that is, the content), the date and time when the content is first viewed, and the date and time when the comment is created.

  The content of the attribute information is not limited to the information described above, but is appropriately changed to the content that the terminal user himself or a third party event user wants to know at that time according to the state of the information processing apparatus. be able to. As another embodiment, the information processing apparatus 2 may prompt the terminal user to input additional information immediately after the event occurs, and the additional information collected thereby may be included in the attribute information. For example, the information processing device 2 generates event information (keyword recognition condition) based on the detection of a predetermined keyword (such as the name of a son) in the sound collected from the sound collecting means, or a terminal When generating event information (motion recognition condition) based on the fact that the user's hand is being shaken by the imaging means, for example, “Record a message for his son. `` Please start '' is emitted from the sound emission means, prompting the terminal user to input a comment by voice, input a comment by text data from the operation unit, etc. You may make it include the audio | voice collected by the sound means, the text data from an operation part, etc. as additional information in attribute information.

  When generating additional information by voice input, the information processing apparatus 2 stops the recording and reproduces the content when a message by the terminal user is uttered after the guidance voice, and then a silent section for a certain time is detected. And you may make it make a user confirm. Then, in the information processing apparatus 2, for example, when the terminal user includes this content as additional information in the attribute information and transmits it to the event processing apparatus 3, the terminal user speaks a voice “send” while recording the message. When redoing, “redo” is uttered, and when canceling including this content in the attribute information, “cancel” is uttered. In addition, the information processing device 2 generates an event when the terminal user does not recognize the utterance after reproducing the guidance such as “Please do not utter anything” or when the content of the utterance collected by the sound collecting means is generated. When the means 10 identifies the additional information, event information may be generated.

  Therefore, in the event processing device 3, the event user who uses the event processing device 3 grasps the event occurrence condition corresponding to the information processing device 2 from the contents of the event corresponding information of the event information received from the information processing device 2. In addition, from the content of the attribute information of the event information, the state of the information processing device 2 at the time of generating the event information and the specific work content that the terminal user is performing in the information processing device 2 can be grasped. Has been made.

  Thereby, in the information processing system 1, for example, a service information creator who provides service information can newly provide various information to the information processing apparatus 2 using event information. Here, FIG. 2 shows a schematic part that realizes the service reception function of the information processing apparatus 2 from FIG. 1 showing the overall configuration of the information processing system 1.

  As shown in FIG. 2, for example, a service information creator (notified person) refers to event information in the event processing device 3 so that a terminal user browses a Web page provided by the service information creator. Or that the terminal user has acquired content such as images and music created by the service information creator, thus providing new service information to the terminal user You can also.

  In addition to this configuration, in the information processing system 1 shown in FIG. 1, a distribution table (to be described later) is stored in the event processing device 3 in order to take an optimum response to the current situation of the terminal user for whom the event information has been generated. The service can be executed by either a dispatch function or a remote control function automatically by using an event manager or manually by an event manager. Here, the dispatch function will be described first, and then the remote control function will be described.

(2) Dispatch Function FIG. 3 is a schematic diagram in which only the components that implement the dispatch function are extracted from FIG. 1 showing the overall configuration of the information processing system 1. Here, the dispatch function generates notification information using at least a part of the contents included in the event information based on the event information received in the event processing device and a preset distribution rule, The notification information is distributed only from the device 3 to an external device such as a predetermined call center 6, the web service server 7, and the mail server 8.

  In this case, in the event processing device 3, a distribution rule for determining a distribution destination to distribute the notification information according to the content of the event information is set by the distribution table. Here, the event processing unit 15 creates a distribution table based on input information generated by operating an operation unit (not shown) or a terminal device by an event manager, and stores it in the storage unit 16 Information setting means 17 and notification information distribution means 18 for generating predetermined notification information based on the contents of the event information, specifying the distribution destination of the notification information in the distribution table and distributing the information.

  In the distribution table, the same content as the event occurrence condition in the information processing device 2 is registered, and the content of the event occurrence condition is associated with the call center 6, the web service server 7 or the mail server 8 that distributes the notification information. ing. In the distribution table, contact information such as mail addresses of each call center 6, web service server 7, and mail server 8 is registered.

  As described above, the distribution table is configured so that the event manager can freely create, modify, and delete the notification information generation condition, the distribution destination, and the content of the notification information by the distribution information setting means 17. Thus, for example, when the event processing device 3 receives event information indicating that a comment creation condition has been created on a Web page provided by the web service server 7 in the information processing device 2, the event processing device 3 receives the event information based on the distribution table. The web service server 7 to which the comment is to be transmitted is identified from the contents of the above, and the distribution destination and distribution method of the identified web service server 7, the content of the notification information, and the like are determined.

  Next, the event processing device 3 generates, as notification information, event corresponding information indicating that the information processing device 2 satisfies the comment creation condition, and attribute information such as a comment received from the information processing device 2 or a URL of a Web page. Then, the notification information can be transmitted to the specified web service server 7.

  Thereby, the web service server 7 can receive notification information by the notification information receiving means 7a, and can make the person to be notified etc. confirm the content of the notification information. Thus, the notified person can grasp the current state of what kind of Web page the terminal user using the information processing apparatus 2 is browsing and what kind of comment is being made. It is possible to take an optimal response that suits the current situation.

  In this case, in the information processing device 2, the terminal user does not need to set the delivery destination and delivery method of the predetermined web service server 7 each time, and only creates a comment from the event processing device 3. Comments and the like can be transmitted to the predetermined web service server 7, thus improving usability.

  At this time, the information processing system 1 can also take a service form in which the dispatch function of the information processing system 1 described above and the service reception function of the information processing apparatus 2 are combined. That is, the web service server 7 that has received the notification information can also present new content, application update information, and the like on the web page provided by itself that is being browsed in the information processing apparatus 2. It is also possible to prompt the terminal user 2 to acquire new content. In this case, in the information processing apparatus 2, the terminal user can simply create a comment while browsing the web page without deciding the delivery destination setting and delivery method of the predetermined web service server 7, It is also possible to receive new content and application update information from the web service server 7, thus improving usability.

(3) Remote control function Next, the remote control function will be described below. FIG. 4 is a schematic diagram in which only the components for realizing the remote control function are extracted from FIG. 1 showing the overall configuration of the information processing system 1. Here, the remote control function means that a terminal operator who can access the remote operation device 5 receives event information from the event processing device 3, and the terminal operator uses the information on the information processing device 2 based on the event information. The setting state is grasped and the setting state of the information processing apparatus 2 is changed by a remote operation device, or operation assistance is performed.

  The event information can be received by directly confirming the contents of the event information stored in the storage unit 16 of the event processing device 3 by the terminal operator operating the event processing device 3, or The content of the event information may be confirmed by the external device based on the notification information transmitted from the event processing device 3 to the external device.

  Further, the event processing device may transmit the notification information to the remote operation device 5 based on the judgment of the event user who uses the event processing device, or the event information based on the distribution rule stored in the storage unit 16. Notification information may be automatically transmitted to the remote control device 5 in accordance with the contents of.

  Further, the terminal operator operates the remote operation device 5 by operating a terminal device such as a mobile phone or a PDA (Personal Digital Assistants), for example, and the information processing device 2 from the terminal device via the remote operation device 5 is operated. In addition to remotely operating the information processing apparatus 2, the information processing apparatus 2 may be remotely operated by directly operating the remote operation apparatus 5.

  Here, in the case where the remote operation device 5 to which the notification information is not notified from the event processing device 3 is provided, the event information and notification information stored in the storage means 16 of the event processing device 3 or the mail server 8 is transferred. After the terminal operator confirms the notification information with an external device such as the event processing device 3 or the terminal device, the remote control device 5 is accessed to create predetermined control information. Specifically, event information in which the content of the operation request is stored as a voice message is generated in the information processing device 2, and when the event processing device 3 receives this event information, the content of the event information is sent to the mail server 8 as notification information. Transferred. When the terminal operator accesses the mail server 8 via the terminal device or the like and reproduces the voice message to understand the contents of the event information, the terminal operator logs in separately to the remote operation device 5 and performs predetermined control by the remote operation device 5. Information will be created.

  On the other hand, when the notification information is automatically transmitted from the event processing device 3 to the remote operation device 5 as another embodiment, the event processing device 3 receives the notification information from the event processing device 3 according to the contents of the event information. A distribution rule for determining the remote operation device 5 to be distributed is set by the distribution table. That is, the same content as the event occurrence condition in the information processing device 2 is registered in the distribution table, and a terminal operator who can access the remote operation device 5 is associated with the content of the event occurrence condition. In addition, contact information such as the mail address of each terminal operator is registered. In the distribution table, the event manager can freely set the generation conditions of the notification information, the remote operation device 5 that is the distribution destination, and the contents of the notification information by the distribution information setting means 17 (FIG. 3) as in the dispatch function described above. Can be created, modified and deleted.

  When the event processing means 15 of the event processing device 3 receives event information generated by, for example, satisfying the repeated operation condition described above from the information processing device 2, the event processing means 15 corresponds to the repeated operation condition based on the event information. Notification information consisting of event corresponding information indicating that there is an event and attribute information indicating the contents of the repeated operation condition (for example, contents indicating what application is started and what operation is repeatedly performed) To do.

  Further, the event processing means 15 specifies a terminal operator who remotely operates the information processing apparatus 2 based on the event information and the distribution table, and based on contact information registered in the distribution table, for example, by e-mail The notification information is transmitted to the mail server 8. Thereby, the remote control device 5 can receive notification information from the mail server 8 by accessing the mail server 8 by the terminal operator. That is, notification information can be distributed from the event processing device 3 to the remote control device 5 via the mail server 8.

  The terminal operator who can access the remote operation device 5 in this way directly confirms the contents of the event information with the event processing device 3, or notification information received by the remote operation device 5 or other external device. The content of the event information can be confirmed based on the information, and it can be known that the information processing apparatus 2 is in a situation where remote operation is desirable.

  Next, the remote operation device 5 is operated by the terminal operator via the terminal device, establishes communication with the information processing device 2 and becomes capable of bidirectional data communication. Control information is generated in response to an operation from the terminal device, and the control information is transmitted to the information processing device 2.

  The information processing device 2 is remotely operated based on the control information received from the remote operation device 5, and various operation settings such as changing communication settings and starting and stopping applications are performed, and the remote operation is currently performed. The internal state of the information processing device 2 can be transmitted to the remote operation device 5 as state information. As a result, the terminal operator accesses the remote operation device 5 from the terminal device and confirms whether an appropriate remote operation is performed on the information processing device 2 based on the state information. Input information is input again from the operation unit, whereby the control information generated by the remote operation device 5 is transmitted to the information processing device 2 to remotely operate the information processing device 2.

  Thus, in the information processing apparatus 2, even if the terminal user does not set the remote operation request to the predetermined remote operation apparatus 5 or the request method each time via the operation unit, the terminal user can When an operation state that is generally presumed to be lost has been reached, the fact is notified to the remote operation device via the event processing device. As a result, in the information processing apparatus 2, a remote operation is performed from the remote operation device 5 by the terminal operator, and the terminal user can set an optimum state desired by the terminal user without performing various settings. Yes, thus improving usability.

  Further, the event processing device 3 stores a response history indicating a history of the terminal operator responding to the request for remote operation in the storage means 16 and indicates that the remote operation device 5 has remotely operated the information processing device 2. The response history can be updated based on the response information. As described above, in the event processing device 3, information related to the remote operation is managed by the response history. Therefore, even if there are a plurality of terminal operators who remotely operate the information processing device 2, the recorded contents of the response history are stored. Based on this, it is possible to easily grasp which remote operation device 5 or terminal operator has remotely operated the information processing device 2.

  In this case, the event processing device 3 may receive response information from the remote operation device 5 as a reply mail to the notification information to the remote operation device 5, for example. Further, the event processing device 3 may receive the response information from the information processing device 2 remotely operated by the remote operation device 5 in addition to receiving the response information directly from the remote operation device 5. In this case, Since the response information is directly received from the remotely operated information processing device 5, it is possible to receive accurate information as to whether or not the information processing device 5 has been remotely operated.

(3-1) Specific Example of Remote Control Function Hereinafter, for example, the remote control function when a parent, its son, and daughter are assumed will be specifically described. In this case, a terminal user who uses the information processing apparatus 2 is a parent, and a terminal operator and a terminal manager are sons. The event processing device 3 associates the information processing device 2 with the remote control device 5 by creating an account, registers the son as a terminal operator and a terminal manager, and registers contact information such as the son's mail address. .

  For example, the remote operation device 5 provides information on a web page such as a daughter's parenting diary (blog) established by the web service server 7, a web page uploaded with a still image or a video, a web page recommended by the son, and the like. The control information including the URL of these Web pages is generated based on the input information given by the son via the operation unit or the terminal device, and transmitted to the information processing device 2 so that the processing device 2 can view it. To do.

  In the information processing device 2, when control information is received from the remote operation device 5, it is remotely operated based on the control information, and the URL of the Web page is stored in the storage means 11, and for example, an icon indicating these URLs is displayed. Can be displayed on the means. Thus, in the information processing apparatus 2, the web page selected by the son is assumed that the parent would prefer by simply performing an operation of selecting the icon displayed on the display means without the parent inputting the URL or the like. Can be browsed.

  In addition to this, the remote operation device 5 creates an event occurrence condition set in the information processing device 2 based on the input information given through the operation unit or the terminal device, and includes the event occurrence condition. Control information is generated and transmitted to the information processing apparatus 2. Thereby, in the information processing apparatus 2, the event occurrence condition can be set based on the control information. That is, the son who is the terminal manager can freely set what kind of event information is generated when what kind of event occurrence condition occurs in the information processing apparatus 2.

  Also, when the event processing device 3 receives the event information, the son who is the terminal manager generates what kind of notification information in the event processing device 3, and to which person the notification information is sent by contact information such as e-mail. It is possible to freely set a distribution rule indicating whether to notify.

  As an example of the distribution rule, for example, when event information indicating that no moving object is detected by the imaging means between 5 am and 10 am in the morning is received, first addressed to the son and daughter based on the pre-registered contact information Notification information to that effect is transmitted to the mail server 8 or the like. After that, when the event processing device 3 does not receive an email indicating that the remote control device 5 or the daughter's computer has been remotely controlled within a predetermined time (for example, within 10 minutes), the contact information Based on the above, it is possible to set a distribution rule such that notification information is distributed from the event processing device 3 to the support center.

  In addition, when event information indicating that there has been no operation input or voice input of the information processing apparatus 2 has been received continuously for 24 hours, notification information to that effect is first sent to the son and daughter based on the contact information. When it is transmitted to the server 8 or the like and the event processing device 3 does not receive an e-mail to the effect that the remote control device 5 or the daughter computer is operated within a predetermined time (for example, within one hour). A distribution rule can be set such that notification information is distributed from the event processing device 3 to the support center.

  Further, when event information indicating that the son's name has been detected in the sound collected by the sound collecting means is received, notification information to that effect is first sent to the mail server 8 based on the contact information. When the event processing device 3 does not receive an e-mail indicating that the event processing device 3 has been remotely operated from the son's remote control device 5 within a predetermined time (for example, within 3 minutes), this is addressed to the daughter based on the contact information. Is sent to the mail server 8 or the like, and then the event processing device 3 is electronically operated from either the son remote control device 5 or the daughter computer within a predetermined time (for example, within 10 minutes). It is also possible to set a distribution rule such that notification information is distributed from the event processing device 3 to the support center when no mail is received.

  In addition to the remote operation, the event processing device 3 receives the event information that is generated by collecting the utterance of the parent by the sound collecting means when the daughter's blog is being browsed, for example. It is also possible to set so that predetermined notification information is distributed to the daughter's computer by setting the table. In this case, for the notification information, the necessary information is extracted from the attribute information of the event information, the date and time when the blog was accessed, the date and time when the comment was created, the length of the comment, and the article posted by the daughter on the blog Among them, it is possible to include the title and URL of a post indicating which article was browsed, the URL to a Web page for reproducing comment voice data, and the like. Thus, the parent who uses the information processing apparatus 2 does not need to consider who and how to send the comment each time, or to explain the Web page or the like that the user is currently browsing. In this case, it is possible to send the notification information to the daughter's computer and make the daughter know the comment by simply speaking the voice.

  In the event processing device 3, for example, when event information including an emergency message is received from the information processing device 2, the event processing device 3 applies it to all devices such as the son remote control device 5, daughter computer, and support center computer. Notification information that informs the user can be set to be delivered at the same time.

  As described above, when transmitting the notification information (dispatch function), the event processing device 3 sets the priority order to the transmission destination, and transmits the notification information preferentially to the transmission destination having a high priority, within a predetermined time. In addition, when a reply is not received for the notification information, a distribution rule can be set in advance so that the notification information is sequentially transmitted to a transmission destination having a low priority. As another embodiment, for example, when the date and time when the event processing device 3 transmits the notification information is midnight, the notification information transmission destination is changed according to the date and time when the notification information is notified. In this way, the distribution rule may be set.

(3-2) Remote control function when community is used Next, the remote control function when community is used will be described. In this case, a terminal operator who remotely operates the information processing apparatus 2 is a person selected from a plurality of remote operation candidates who have joined a predetermined community service provided by the event processing apparatus 3. In practice, for example, when the event processing device 3 receives event information including an operation request from the information processing device 2, the event processing device 3 generates notification information to that effect and refers to the distribution table to the predetermined mail server 8 or the like. Deliver notification information. At this time, the event processing device 3 may include identification information for identifying a remote operation device capable of remotely operating the information processing device 2 in the content of the notification information. The remote operation candidate can recognize the remote operation device 5 that can remotely operate the information processing apparatus 2 from among the remote operation devices. Further, the event processing device 3 may add information indicating the information processing device 2 requested to be operated, information indicating a remote operation candidate, and the like to the notification information, and transmit this to the remote operation device 5. . In this case, the remote operation device 5 can perform authentication of a remote operation candidate accessed from the terminal device based on various information included in the notification information from the event processing device 3.

  As a result, a plurality of remote operation candidates who have joined the community can check the content of the notification information by accessing the mail server 8 or the like via the terminal device. Then, any one of the plurality of remote operation candidates is accessed from the terminal device by accessing the computer that is the remote operation device based on the notification information through the terminal device owned by itself. Based on the input information, the computer generates control information and transmits it to the information processing apparatus 2. Thereby, the information processing device 2 can be set to a state desired by the terminal user by changing the setting state of the information processing device 2 based on the control information.

  Here, the event processing device 3 stores a response history indicating a history of responding to a remote operation request for each remote operation candidate in the storage unit 16, and receives information from the remote operation candidate computer or the information processing device. When response information indicating that the processing device 2 has been remotely operated is received, the computer that remotely operated the information processing device is identified from the response information, and a predetermined number of points are given to the remote operation candidates who use this computer. So that the response history can be updated.

  In this information processing system 1, when a certain number of points are accumulated in the remote operation candidate, a privilege service corresponding to the number of points is provided to the remote operation candidate. The motivation for remote operation of the information processing apparatus is improved, and the optimum setting of the information processing apparatus 2 is easily performed by remote operation. As the privilege service, for example, an artist's live ticket, electronic money or the like according to the preferences of the remote operation candidate is set for each predetermined number of points. The remote operation candidate can select a privilege service according to his / her point number on the computer, and can also exchange points or buy / sell points, for example.

  At this time, the terminal user may make a request for remote operation of the information processing apparatus 2 within the range of points given in advance to the information processing apparatus 2. For example, the storage unit 16 of the event processing device 3 stores points given to the information processing device 2. When event information is received from the information processing device 2, the points are given to the information processing device 2. Refer to the point.

  As a result, the event processing device 3 distributes the notification information to the predetermined mail server 8 or the like when the points given to the information processing device 2 have reached a predetermined number of points necessary for remote operation. The notification information is notified to a plurality of remote operation candidates who have joined. As a result, the event processing device 3 is given to the information processing device 2 when the remote candidate operates the computer as the remote control device directly or via the terminal device and the information processing device 2 is operated remotely. A predetermined number of points can be subtracted from the obtained points.

(4) Configuration of Information Processing Device Next, an example of a circuit configuration of the information processing device 2 will be described with reference to FIG. The detailed configuration of the information processing apparatus 2 is already described in Japanese Patent Application No. 2006-39907 filed by the inventor of the present application. In this case, the event generating means 10 includes the proxy agent processing means 31 in Japanese Patent Application No. 2006-39907.

  When the service information receiving means 32 receives the service information transmitted from the service information transmitting means 4a of the service providing apparatus 4 that is an external device via the network, the information processing apparatus 2 displays, for example, an image based on the service information. It can be displayed on the service providing means 33 corresponding to the display means, and sound such as sound based on the service information can be emitted from the sound output means 34 as sound emitting means. The proxy agent processing means 31 stores the service information received by the service information receiving means 32 in the storage means 11.

  In the information processing apparatus 2, an imaging unit 35 and an operation unit 37 including a sound collecting unit 36 that is a microphone are connected to an information collecting unit 36 a of the proxy agent processing unit 31. Here, as shown in FIG. 6, the operation unit 37 has a substantially rectangular casing 41, and a sound collecting means 36 is provided at the center of one end of the casing 41. In addition, an emergency notification button 42, an operation request button 43, a determination button 44 for determining execution of processing based on various items, and a direction button 45 for selecting an item are provided on the front portion of the housing 41. A voice input button 46 is arranged.

  When the emergency notification button 42 as an event information generation button is pressed by the terminal user, the event generation means 10 includes event corresponding information indicating that an emergency contact is to be made, and information processing information collected by the proxy agent processing means 31. Event information including attribute information indicating the internal state of the device 2 is generated and transmitted to the event processing device 3. Further, the event generation means 10 includes information corresponding to an event indicating that a remote operation is requested and information collected by the proxy agent processing means 31 when the operation request button 43 as an event information generation button is pressed by the terminal user. Event information including attribute information indicating the internal state of the processing device 2 is generated and transmitted to the event processing device 3.

  Further, the event generation means 10 is configured such that when the voice input button 46 as the event information generation button is pressed by the terminal user, the voice collected by the sound collection means 36 while the voice input button 46 is pressed, etc. Event information composed of the event corresponding information converted into data and the attribute information indicating the internal state of the information processing device collected by the proxy agent processing means 31 is generated and transmitted to the event processing device 3. As described above, the information processing apparatus 2 can also generate notification information by inputting various buttons from the operation unit 37. By transmitting the notification information to the event processing apparatus 3, the above-described dispatch function and remote control function are provided. Can receive services.

  Further, as shown in FIG. 5, the proxy agent processing means 31 is an information collecting means for obtaining imaging information corresponding to the image photographed by the imaging means 35 and sound collection information corresponding to the sound collected by the sound collecting means 36. These are collected by 36a and stored in the storage means 11.

  The proxy agent processing means 31 performs speech recognition processing on the voice collected by the sound collecting means 36 by the voice recognition engine 51 and recognizes it as a character string, and a predetermined keyword set in advance is included in the character string. It is possible to determine whether or not Thus, when the event generating means 10 recognizes a predetermined keyword by the speech recognition engine 51, the event generating means 10 can generate notification information and transmit it to the event processing device 3.

  Further, the proxy agent processing unit 31 includes a control information receiving unit 52 so that the control information receiving unit 52 can receive the control information transmitted from the control information transmitting unit 21 of the remote operation device 5. ing. The proxy agent processing means 31 analyzes the control information and reads a predetermined application or the like from the storage means 11 based on the analysis result and activates it, or sets the activated application to a predetermined state, etc. The information processing apparatus 2 is set to an optimum state desired by the terminal user.

  The control information includes, for example, parameters to be changed according to the internal state of the information processing apparatus 2 and their values, methods to be executed (for example, methods for updating the data stored in the storage unit 11 to the latest state, , A method for reproducing a message, a method for obtaining an image displayed on the display means, etc.), information for changing the setting of digital broadcasting, and the like.

  When the setting of the internal state is changed by the control information, the information processing device 2 generates state information indicating the internal state, and sends this state information to the terminal side information receiving unit 22 of the remote control device 3 from the terminal side information transmitting unit 53. Send. The information included in the status information includes, for example, audio data obtained from the sound collecting means 36 via the audio input button 46, data generated by feedback on the content (for example, the digital broadcast program currently used) Identifiers, various tags given by the application, related audio data, etc.), data automatically obtained by meeting event occurrence conditions, data created as information on event occurrence conditions, data on operation history, There are data relating to the state of the information processing apparatus 2. Incidentally, when the setting of the internal state of the information processing device 2 is changed by the control information, the information processing device 2 polls the remote operation device 5 by the terminal-side information transmission means 53, and always transmits the latest control information remotely. You may enable it to download from the operating device 5.

(5) Operation and Effect In the above configuration, the information processing device 2 outputs an image and / or sound based on service information acquired from the outside such as the service providing device 4 and displays the image or music as a terminal user. Imaging information, sound collection information, sensor information and internal information obtained from each circuit unit such as imaging means 35, sound collection means 36, temperature sensor, pressure sensor, display means (service provision means 33), etc. The state information is collected by the event generation means 10.

  Further, in this information processing apparatus 2, an event occurrence condition that represents the situation of a terminal user that is desirably grasped by the event processing apparatus 3 by using predetermined imaging information, sound collection information, sensor information, and / or internal state information is stored. The image pickup means 35, the sound collection means 36, the temperature sensor, the pressure sensor, the image pickup information obtained from each circuit unit, the sound collection information, the sensor information, and the internal state information are stored in the means 11, and the event occurrence condition If it is determined that they match, predetermined event information is generated and automatically transmitted to the event processing device 3.

  As described above, in the information processing apparatus 2, when the same situation as the event occurrence condition stored in advance occurs, predetermined event information is automatically transmitted to the event processing apparatus 3. It is not necessary to perform complicated setting operations such as transmission settings for the terminal, and even a terminal user who is unfamiliar with complicated operations can inform the event processing device 3 of the current state of the terminal user, thus improving usability. Can be improved.

  Such event occurrence conditions include imaging information obtained from the imaging means 35, sound collection information obtained from the sound collection means 36, sensor information obtained from the temperature sensor and pressure sensor, and internal states collected from each circuit unit. The information can be freely set by, for example, an event user, a terminal manager, the terminal user himself, etc., so that it is not always necessary to directly operate the operation unit of the information processing apparatus 2, and the terminal user's Event information can be generated based on the behavior, the display state of the display means of the information processing apparatus 2, and the like.

  Therefore, in the information processing apparatus 2, for example, when no moving object is detected by the imaging means 35 for a predetermined time, or when there is no operation input or voice input of the information processing apparatus 2 continuously for 24 hours, an event occurs. It is also possible to set an event generation condition so that information is automatically generated and transmitted to the event processing device 3, so that the terminal user is in some situation where the information processing device 2 cannot be operated. The event processing device 3 can grasp this.

  Further, in the information processing apparatus 2, for example, when a comment by voice is input from the sound collecting means 36 or a comment by text data is input from an operation unit such as a keyboard while a predetermined Web page is being browsed. Event generation conditions can also be set so that event information is automatically generated and transmitted to the event processing device 3, thereby indicating that the terminal user has created a comment on a predetermined Web page. It can also be grasped in the processing device 3. As described above, the event user and the notified person can grasp the state of the terminal user who uses the information processing device 2 based on the notification information in the event processing device 3, and can use the new notification information. Service information can be provided.

  In this case, the event processing device 3 provides notification information including that the terminal user is browsing the Web page and a comment by the terminal user to, for example, the web service server 7 that provides the Web page. It is also possible to notify the user, so that the status and comments of the terminal user can be presented to the web service server 7. In this case, the web service server 7 can also provide a new service such as providing a Web page reflecting the status and comments of the terminal user.

  As described above, in the event processing device 3, the call center related to the event information is set in advance by setting a predetermined call center 6, the web service server 7, or the mail server 8 that distributes the notification information according to the content of the event information. 6. The status of the terminal user can be automatically notified to the web service server 7 or the mail server 8 or the like.

  Further, the event processing device 3 transmits notification information to the remote operation device 5 in accordance with the content of the event information, and remotely controls the information processing device 2 by the remote operation device 5 from the content of the notification information, and the terminal user desires. It is also possible to set the information processing apparatus 2 in an optimal state that would be present. As described above, in the information processing apparatus 2, when the same situation as the event occurrence condition stored in advance occurs, predetermined event information is automatically transmitted to the event processing apparatus 3, and further from the event processing apparatus 3 to the remote operation device 5. This is notified to the notification information. At this time, the terminal operator can also operate the remote operation device 5 by operating the terminal device, and remotely operate the information processing device 2 from the terminal device via the remote operation device 5. It is also possible to remotely control the information processing apparatus 2 from the outside using a portable terminal device.

  Thereby, in the information processing device, it is not necessary to perform complicated setting operations such as transmission setting for requesting remote operation to the remote operation device 5 each time, and even a terminal user unfamiliar with complicated operations can The terminal operator of the operation device 5 can be notified of the current state of the terminal user, and the information processing device 2 can be optimally operated remotely.

  Further, when the event processing device 3 receives event information including an operation request from the information processing device 2, for example, the event processing device 3 generates notification information to that effect, refers to the distribution table, and refers to a plurality of remote members who have joined the community. By distributing the notification information to the operation candidate computer, the information processing apparatus 2 is in an optimal state by remote operation by another remote operation candidate even if the predetermined remote operation candidate is difficult to remotely operate. Can be set.

(6) Other Embodiments The present invention is not limited to the above-described embodiments, and various modifications can be made within the scope of the gist of the present invention. For example, as the information processing apparatus, various other information processing apparatuses such as an information processing apparatus having no display means may be applied.

  In the above-described embodiment, the event processing device 3 has a distribution table, and the notification information is automatically transmitted to a predetermined external device based on the distribution table. However, the contents of the notification information may be verbally notified to a terminal operator or a notified person using a predetermined external device by selecting an event user.

  Further, in the above-described embodiment, the case where the configuration in which the event processing device and the remote operation device are connected via the network has been described. However, the present invention is not limited to this, and the event processing device and the remote control are applied. A configuration in which the apparatus is directly connected without using a network may be applied.

  In the above-described embodiment, as the observation means for grasping the situation of the terminal user who uses the information processing apparatus, the imaging means, the sound collection means, the temperature sensor, the pressure sensor, and the state in each circuit unit are detected. Although the case where the event generation means is applied has been described, the present invention is not limited to this, and various observation means for grasping the situation of the terminal user who uses the information processing apparatus may be applied.

  Further, in the above-described embodiment, the case where the temperature sensor and the pressure sensor are applied as the sensors for observing the state of the terminal user has been described. As long as the state can be observed, various other sensors such as a sonar, an optical sensor, a triaxial acceleration sensor, and a contact sensor may be applied.

  In addition, as a situation where the above-described embodiment can be utilized, the information processing system 1 can be utilized in various other situations, for example, when a patient uses the information processing apparatus 2 in a hospital. For example, when the patient uses the information processing apparatus 2, when the nurse wants to know that the patient has reached a predetermined situation, information is generated so that event information can be generated by the patient's predetermined voice, body part movement, etc. An event generation condition of the processing device 2 is set in advance. Thereby, in the event processing device 3, the patient's state can be grasped based on the event information without causing the patient to directly operate the operation unit of the information processing device 2.

  In the above-described embodiments, the case where a computer is applied as an information processing apparatus has been described. However, the present invention is not limited to this, and various other information processing apparatuses such as navigation mounted in a vehicle are applied. You may do it.

  In this case, the information processing device 2 generates event information from, for example, a predetermined voice utterance or a screen display, and transmits the event information to the event processing device 3. The event processing device 3 generates notification information based on the event information, transmits it to a predetermined remote operation device 5, and sets the destination in the information processing device 2 and changes the route to the remote operation device 5. Various other operations can also be performed.

1 Information processing system 2 Information processing device 3 Event processing device 5 Remote operation device (external device, remote operation device)
6 Call center (external device)
7 Web service server (external device)
8 Mail server (external device)
10 Event generation means (event setting means, event generation means, operation status observation means)
15 Event processing means (receiving means)

Claims (33)

An information processing system in which an event processing device is connected via a network to an information processing device that outputs an image and / or sound based on service information acquired from the outside,
The information processing apparatus includes:
Observation means for grasping the situation of the terminal user who uses the information processing apparatus;
Event setting means capable of setting the event status as the event occurrence condition based on the observation information obtained from the observation means, the situation of the terminal user that is preferably notified to the event processing device as event information,
Storage means for storing the event occurrence condition set by the event setting means;
When the observation information obtained from the observation means matches the event occurrence condition, it is determined that it is desirable to notify the event processing device as the event information as the event information, and the event information is generated. Event generating means for transmitting to the event processing device,
The event processing device includes:
An information processing system comprising receiving means for receiving the event information from the information processing apparatus. The event information includes
The information processing system according to claim 1, further comprising: content state information indicating the content of the service information output by the information processing apparatus when the event information is generated. The observation means includes
Operation status observation means for observing a situation in which the terminal user operates the operation unit of the information processing apparatus, imaging means for imaging the terminal user, and collecting sounds around the information processing apparatus Sound collecting means, a temperature sensor for detecting the body temperature of the terminal user, and a pressure sensor for detecting an external force applied by the terminal user. The information processing system according to claim 1 or 2. The event processing device includes:
Notification information generating means for generating notification information for notifying the contents of the event information;
The information processing system according to claim 1, further comprising: a transmission unit that transmits the notification information to a predetermined external device related to the content of the event information. A remote operation device having remote operation means for generating control information for remotely operating the information processing device by a terminal operator who has confirmed the content of the event information and transmitting the control information to the information processing device; ,
The information processing apparatus includes:
The information processing system according to any one of claims 1 to 3, wherein the remote control is performed based on the control information received from the external device. The external device is a remote control device,
Control information for remotely operating the information processing apparatus is generated by a terminal operator who has confirmed the content of the notification information, and remote control means is provided for transmitting the control information to the information processing apparatus. The information processing system according to claim 4. The information processing apparatus includes:
The information according to claim 5 or 6, wherein the terminal device owned by the terminal user's family or relative is operated remotely from the terminal device via the remote operation device. Processing system. The event processing device includes:
Adding identification information for identifying a remote operation device capable of remotely operating the information processing device among the plurality of remote operation devices, generating notification information for notifying the content of the event information,
The information processing apparatus includes:
The information processing system according to claim 5, wherein a remote operation is performed by a remote operation device specified by the terminal operator who has recognized the notification information based on the identification information. In the information processing apparatus,
The setting operation unit for setting the event occurrence condition and at least one of setting information receiving means for receiving setting information for setting the event occurrence condition from outside is provided. The information processing system according to any one of 1 to 8. The information processing apparatus includes:
10. When the event information is generated, the terminal user is prompted to input additional information, and the additional information collected thereby is included in attribute information. 1. An information processing system according to item 1. The information processing apparatus includes:
An operation unit that is input and operated by the terminal user to output an image and / or sound based on the service information;
The information processing system according to claim 1, wherein an event information generation button for generating the event information is provided in the operation unit. An event processing apparatus is connected via a network, and is an information processing apparatus that outputs an image and / or sound based on service information acquired from the outside,
Observation means for grasping the situation of the terminal user who uses the information processing apparatus;
Event setting means capable of setting the event status as the event occurrence condition based on the observation information obtained from the observation means, the situation of the terminal user that is preferably notified to the event processing device as event information,
Storage means for storing the event occurrence condition set by the event setting means;
When the observation information obtained from the observation means matches the event occurrence condition, it is determined that it is desirable to notify the event processing device as the event information as the event information, and the event information is generated. And an event generating means for transmitting to the event processing apparatus. The event information includes
The information processing apparatus according to claim 12, further comprising: content state information indicating the content of the service information output from the information processing apparatus when the event information is generated. The observation means includes
Operation status observation means for observing a situation in which the terminal user operates the operation unit of the information processing apparatus, imaging means for imaging the terminal user, and collecting sounds around the information processing apparatus Sound collecting means, a temperature sensor for detecting the body temperature of the terminal user, and a pressure sensor for detecting an external force applied by the terminal user. The information processing apparatus according to claim 12 or 13. Generating notification information for notifying the content of the event information, and transmitting the event information to the event processing device that transmits the notification information to a predetermined external device related to the content of the event information. The information processing apparatus according to any one of claims 12 to 14. The information processing apparatus according to any one of claims 12 to 14, further comprising control information receiving means for receiving control information from a remote operation apparatus, wherein the information is remotely operated based on the control information. The information processing apparatus according to claim 15, wherein the external apparatus is a remote operation apparatus, includes a control information receiving unit that receives control information from the remote operation apparatus, and is remotely operated based on the control information. . The control information receiving means
The information according to claim 16 or 17, wherein the control information generated by the remote operation device is received by operating a terminal device owned by a family or relative of the terminal user. Processing equipment. Identification information for identifying a remote operation device capable of remotely operating the information processing device is added, and the notification information is recognized among the plurality of remote operation devices that have received notification information for notifying the content of the event information. The information processing apparatus according to claim 16, wherein the terminal operator receives control information from a remote operation apparatus specified based on the identification information. The setting operation unit for setting the event occurrence condition and at least one of setting information receiving means for receiving setting information for setting the event occurrence condition from outside is provided. The information processing apparatus according to any one of 12 to 19. 21. When generating the event information, the terminal user is prompted to input additional information, and the additional information collected thereby is included in attribute information. 1. An information processing apparatus according to item 1. An operation unit that is input and operated by the terminal user to output an image and / or sound based on the service information;
The information processing apparatus according to any one of claims 12 to 21, wherein an event information generation button for generating the event information is provided in the operation unit. An information processing method executed by an information processing method system in which an event processing device is connected via a network to an information processing device that outputs images and / or sounds based on service information acquired from the outside,
The information processing apparatus includes:
Based on the observation information obtained from the observation means for grasping the situation of the terminal user who uses the information processing apparatus, the event setting means preferably reports the terminal user situation as event information to the event processing apparatus. A setting step set in advance as an event occurrence condition;
A storage step of storing in the storage means the event occurrence condition set by the event setting means;
When the observation information obtained from the observation means matches the event occurrence condition, the event generation means determines that it is desirable to notify the event processing device as the event information of the terminal user status, An event information transmission step of generating the event information and transmitting the event information to the event processing device,
The event processing device includes:
An information processing method comprising: a reception step of receiving the event information from the information processing apparatus. The event information includes
24. The information processing method according to claim 23, wherein content state information indicating the content of the service information output by the information processing apparatus when the event information is generated is included. In the observation step,
Operation status observation means for observing a situation in which the terminal user operates the operation unit of the information processing apparatus, imaging means for imaging the terminal user, and collecting sounds around the information processing apparatus At least one observation information obtained from a sound collecting means for detecting the temperature of the terminal user, a temperature sensor for detecting the body temperature of the terminal user, and a pressure sensor for detecting an external force applied by the terminal user The information processing method according to claim 23 or 24, wherein: The event processing device includes:
After the receiving step,
A notification information generating step of generating notification information for notifying the contents of the event information by a notification information generating means;
The information processing method according to any one of claims 23 to 25, further comprising: a notification information transmission step of transmitting the notification information to a predetermined external device related to the content of the event information by a transmission unit. . The information processing apparatus includes:
Comprising a remote operation step of receiving control information generated by a terminal operator for remotely operating the information processing device by a remote operation device from the remote operation device and remotely operating based on the control information. 26. The information processing method according to claim 23, wherein the information processing method is any one of claims 23 to 25. The external device is a remote control device;
A control information transmission step is included in which control information for remotely operating the information processing apparatus is generated by a terminal operator who has confirmed the content of the notification information, and the control information is transmitted to the information processing apparatus. An information processing method according to claim 26. The remote operation step includes
29. The information according to claim 27 or 28, wherein the control information generated by the remote operation device is received by operating a terminal device owned by the family or relative of the terminal user. Processing method. The remote operation step includes
Identification information for identifying a remote operation device capable of remotely operating the information processing device is added, and the notification information is recognized among the plurality of remote operation devices that have received notification information for notifying the content of the event information. 28. The information processing method according to claim 27, wherein control information is received from a remote control device specified by the terminal operator who has performed based on the identification information. The information processing apparatus includes:
A setting step in which the event occurrence condition is set by a setting operation unit, or the event occurrence condition is set based on the setting information by receiving setting information from the outside by a setting information receiving unit; The information processing method according to any one of claims 23 to 30. The information processing apparatus includes:
The information adding step of prompting the terminal user to input additional information when generating the event information and including the additional information collected thereby in the attribute information is provided. 31. The information processing method according to any one of 31. The information processing apparatus includes:
An event information generation button provided in an operation unit for outputting an image and / or sound based on the service information includes a generation step of generating the event information when operated by the terminal user. The information processing method according to any one of claims 23 to 32.

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