JP2011008693A - Customer personal information booklet, customer personal information management system and method thereof - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer personal information booklet, which allows a user to easily recognize necessary personal information while protecting the personal information by encryption, a customer personal information management system and a method thereof.SOLUTION: The customer personal information booklet 1 includes a plurality of customer information areas 20 each including a customer personal information item area 30 and a customer non-personal information item area 40 corresponding to the customer personal information item area 30; and a customer information index area 65 describing information for customer information identification information, which identifies at which of the plurality of customer information areas 20 predetermined customer information area 20 is located. Each of a plurality of customer information item areas 30 describes a plurality of QR codes (R) 45. Each QR code (R) 45 is obtained by converting each of a plurality of pieces of encrypted customer personal information obtained by encrypting each piece of personal information for a plurality of customers. The customer non-personal information item area 40 includes an entry column of customer relevant information related to the customer personal information described in the customer personal information item area 30 corresponding thereto.

Description

  The present invention relates to a customer personal information booklet, a customer personal information management system, and a method thereof.

  Conventionally, as shown in FIG. 11, an electric power company has a customer personal information booklet provided with a construction power outage well-known list (each of which has a plurality of sheets 610 each having a plurality of customer information areas 620 and a binder 601 that binds the plurality of sheets 610. 600) is stored in the sales office of the electric power company. Each sheet 610 is provided with a plurality of customer information areas 620. Each customer information area 620 includes a customer personal information item area 630 and a customer non-personal information item area 640.

  Since the information described in the customer personal information item area 630 includes the customer personal information itself, the customer personal information can be easily known to the third party simply by browsing the information. On the other hand, the customer personal information described in the customer personal information item area 630 cannot be inferred only by the information described in the customer non-personal information item area 640. However, if the customer personal information described in the customer non-personal information item area 640 and the information described in the customer non-personal information item area 640 are leaked together and simultaneously to a third party, for example, The customer's lifestyle may be known to the third party from the visit history described in the customer non-personal information item area 640 (the date and time when the customer is at home can be estimated from the date and time when the visit is confirmed) it can.).

  By the way, even after the enforcement of the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003), there have been many cases of personal information leakage, and among them, information leakage from paper media still occupies the top by route. Therefore, fundamental measures are required (see Non-Patent Document 1).

  Therefore, a technology has been developed in which only a necessary part of a document is encrypted in both paper media and electronic data, and can be viewed only by an authorized person in accordance with a department or job title (Non-Patent Document 1). reference). According to this technology, encrypted information on a paper medium can be read into a computer using a scanner, and information according to authority can be viewed on a monitor connected to the computer. Protect confidential documents by encrypting confidential information when going out, personal information such as customer phone numbers listed in the notebook, credit card IDs and passwords that you do not want others to see It can also be protected.

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  However, according to the technique described in Non-Patent Document 1, the user cannot recognize the content of encrypted information by a normal method. For this reason, in order to recognize a user's personal information, the user has to decrypt a plurality of encrypted information individually. The larger the number of encrypted information, the more the user has the personal information. It takes a lot of work and time to recognize.

  It is an object of the present invention to provide a customer personal information booklet, a customer personal information management system, and a method thereof that can easily recognize necessary personal information while protecting the personal information with encryption.

  (1) A customer personal information booklet including a plurality of sheets in which a plurality of n-dimensional codes which are one-dimensional codes or multi-dimensional codes are described, each corresponding to a customer personal information item area and the customer personal information item area A customer in which information related to customer information specifying information specifying a plurality of customer information areas including a customer non-personal information item area and a predetermined customer information area in any of the plurality of customer information areas is described An information table of contents, and each of the plurality of sheets is provided with at least one of at least one of the plurality of customer information areas and at least a part of the customer information table of contents area. Each of the plurality of customer personal information item areas includes the plurality of n-dimensional codes, and each of the plurality of n-dimensional codes includes a plurality of n-dimensional codes. Each of the plurality of encrypted customer personal information obtained by encrypting each customer's personal information is converted, and the customer non-personal information item area is described in the corresponding customer personal information item area. A customer personal information booklet having a column for customer related information related to customer personal information.

  (2) The customer personal information booklet according to (1), wherein the information related to the customer information specifying information is further encrypted and converted into a one-dimensional code or a multi-dimensional code.

  (3) A plurality of customer information areas each including a customer personal information item area and a customer non-personal information item area corresponding to the customer personal information item area, and a predetermined customer personal information item area is the plurality of customer information areas. Information described in the customer personal information item area of the plurality of customer information areas in the customer personal information booklet comprising: Storage means for storing as a plurality of customer personal information, encryption means for encrypting each of the plurality of customer personal information into the plurality of encrypted customer personal information, and the plurality of encrypted customer personal information as the n A personal information encoding conversion means for converting into a dimensional code; a description means for writing the n-dimensional code in the customer personal information item area; and the customer personal information item area. Reading means for reading the n-dimensional code, code personal information conversion means for converting the n-dimensional code into encrypted customer personal information, and decryption means for decoding the encrypted customer personal information into customer personal information And a customer personal information management system comprising display means for displaying the customer personal information.

  (4) A customer personal information acquisition method used in the customer personal information management system according to (3), wherein the reading step reads the n-dimensional code in the customer personal information item area, and the read n-dimensional code An n-dimensional code conversion step for converting from the encrypted customer personal information to the encrypted customer personal information, a decryption step for decrypting the converted encrypted customer personal information into the customer personal information, and the customer personal information decrypted by the decrypting means are displayed. A customer personal information acquisition method comprising: a display step.

  According to the present invention, the customer information table of contents in which the information related to the customer information specifying information specifying that the customer personal information item area corresponding to each of the plurality of customer information areas is in any of the plurality of customer information areas is described. Since the area is provided, the user can immediately specify the corresponding customer information area based on the customer information specifying information described in the customer information table of contents area.

It is a conceptual diagram which shows the customer personal information booklet based on this invention. It is a conceptual diagram which shows the customer personal information management system which concerns on this invention. It is a block diagram which shows the specific structure of the customer personal information management system shown in FIG. It is a flowchart figure which shows the procedure which inputs customer information to the customer personal information management system shown in FIG. It is a flowchart figure which shows the procedure printed on the sheet | seat of a customer personal information booklet in the customer personal information management system shown in FIG. It is a flowchart figure which shows the procedure for reading the customer personal information of the sheet | seat of a customer personal information booklet in the customer personal information management system shown in FIG. It is a figure which shows the screen displayed on the display means at the time of reading the customer information table of contents of the customer personal information booklet shown in FIG. 1 with the reading means of the customer personal information management system shown in FIG. It is a figure which shows the screen displayed on the display means at the time of reading the customer information table of contents of the customer personal information booklet shown in FIG. 1 with reading means other than the customer personal information management system shown in FIG. It is a figure which shows the screen displayed on the display means at the time of reading the customer information area of the customer personal information booklet shown in FIG. 1 with the reading means of the customer personal information management system shown in FIG. It is a figure which shows another customer information table of contents area | region of the customer personal information booklet shown in FIG. It is a conceptual diagram which shows the conventional customer personal information booklet.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the present embodiment, the customer personal information booklet 1 will be described with reference to an example of a construction power outage well-known list that is normally stored in a power company sales office, but the present invention is not limited to this.

[Customer information booklet]
As shown in FIG. 1, the customer personal information booklet 1 includes a plurality of sheets 10 on which QR codes 60 and 45, which are two-dimensional codes, are described. The plurality of sheets 10 are preferably bound by the binder 5, for example.

  In the customer personal information booklet 1, information on customers in the area under the jurisdiction of the sales office is described. The construction power outage well-known list in this embodiment is a list of power consumers who have power consuming equipment in the area, which should be informed beforehand when power outage is performed in a predetermined area and electrical construction is inspected. A list of customers. The person in charge of the electric power company goes to each customer with the customer personal information booklet 1 and explains the power outage due to the inspection work of the electric facility, and states that in a predetermined column (customer non-personal information described later) of the customer personal information booklet 1 Item field 40). In this way, the person in charge explains all of the power outages without omission to all customers in the area where power outages are caused by the inspection work of the electric facilities.

  Each sheet 10 is provided with at least one of a plurality of customer information areas 20 and at least a part of the customer information table of contents area 65. In other words, all of the customer information table of contents area 65 may be provided on one sheet 10. One sheet 10 may be provided with all of the customer information table of contents area 65 and one or more customer information areas 20, or a part of the plurality of customer information areas 20 may be provided. . Here, a part of the plurality of customer information areas 20 means that one customer information area 20 extends over two sheets 10. Further, only one customer information area 20 may be provided in one sheet 10.

  In the present embodiment, the plurality of sheets 10 includes one or more sheets 10 each including a customer information table of contents area and a plurality of sheets 10 each including two customer information areas 20.

  Each customer information area 20 includes a customer personal information item area 30 and a customer non-personal information item area 40 corresponding to the customer personal information item area 30. In the customer personal information item area 30, a QR code 50, which is a kind of two-dimensional code, is described. In the customer personal information item area 30, another two-dimensional code may be described instead of the QR code 50, or a one-dimensional code may be described.

  The QR code 50 is obtained by converting encrypted customer information obtained by encrypting customer personal information. Therefore, only the information obtained by encrypting the customer's personal information (encrypted customer personal information) can be obtained from the QR code 50 even if this is analyzed by a general QR analyzer.

  The customer non-personal information item area 40 is provided with an entry field for customer related information related to the customer personal information described in the customer personal information item area 30 corresponding thereto. Customer personal information refers to information that is protected by laws relating to the protection of personal information, but is not limited thereto. In this embodiment, the customer personal information includes the customer's address, name, and telephone number. In addition, as customer-related information related to customer personal information, it is possible to obtain prior consent, to explain by visiting, to explain by telephone, and the like. And as a column regarding customer related information, the column selected from the well-known situation illustrated previously can be mentioned.

  In the customer information table of contents area 65, information related to customer information specifying information for specifying that the specific customer personal information item area 30 is in any of the plurality of customer personal information item areas 30 is described.

  An example of the customer information table of contents area 65 is a table of contents. The information related to the customer information specifying information includes, for example, part of the customer's name and address, which are items in the table of contents, and information of page number 70 displayed as “14”. Information related to the customer information specifying information is further encrypted and converted into a QR code, and the converted information is described in the customer information table of contents area 65. Therefore, in the customer information table of contents area 65, the QR code 60 that acts as a table of contents is described. From the QR code 60, even if this is converted by a general QR code conversion device, it is only displayed as the encrypted character string 520 of the screen 510 in FIG. You can only get information that encrypts part of the address.

[Customer personal information management system]
The above customer personal information booklet 1 is created and browsed by the following customer personal information management system 100.

  As shown in FIG. 2, the customer personal information management system 100 includes a sheet creation device 200 that creates each sheet 10 of the customer personal information booklet 1, and a QR code 50 and a QR code 60 of each sheet 10 of the customer personal information booklet 1. And a reading / decoding device 300 that reads and decodes. An example of the reading / decoding device 300 is a portable digital camera.

  The sheet creating apparatus 200 includes a storage unit 210 that stores customer data, an encryption unit 221 that encrypts customer data into encrypted customer personal information, and a QR code that is the encrypted customer personal information as a two-dimensional code. Personal information encoding / conversion means 222 for converting the image data into image data, and a description means 230 for describing the QR code image data as the QR code 50 in the customer personal information item area 30.

  The reading / decoding device 300 includes a reading unit 310 that reads the QR code 50 in the customer personal information item area 30, a code personal information conversion unit 321 that converts image data of the QR code 50 into encrypted customer personal information, and encryption. Decoding means 322 for decoding customer personal information into customer personal information, and display means 330 for displaying customer personal information.

  As shown in FIG. 3, the sheet creation apparatus 200 of the customer personal information management system 100 specifically operates as a keyboard 240 for inputting customer personal information, a database 210 a serving as a storage unit 210, and a description unit 230. A printer 230a and a CPU 220 functioning as an encryption unit 221 and a personal information encoding conversion unit 222 are provided.

  Similarly, the reading / decoding device 300 of the customer personal information management system 100 functions as a camera 310a that functions as a reading unit 310, a monitor 330a that functions as a display unit, a code personal information conversion unit 321 and a decoding unit 322. CPU320.

  For the encryption means 221 and the decryption means 322, and the personal information encoding conversion means 222 and the code personal information conversion means 321, any known technique may be used.

  The above customer personal information management system 100 is used as follows.

[Customer information booklet production procedure]
As shown in FIG. 4, first, customer personal information is input. The CPU 220 of the sheet creating apparatus 200 receives the customer personal information input from the keyboard 240 (step S10).

  Next, the CPU 220 stores the inputted customer personal information in the database 210a (step S20). At this time, the customer personal information is not encrypted, but the encrypted customer personal information may be stored in the database.

  As shown in FIG. 5, the customer personal information booklet sheet is printed. The CPU 220 reads the customer personal information output from the database 210a (step S21).

  Next, the CPU 220 encrypts the read customer personal information into encrypted customer personal information (step S22). If customer personal information is encrypted when stored in the database 210a, step S22 is omitted.

  Next, the encryption unit 221 of the CPU 220 converts the encrypted customer personal information into image data of QR code (step S23).

  Next, the personal information encoding conversion means 222 of the CPU 220 causes the description means 230 to print the QR code image data in the customer personal information item area 30 of the sheet 10 so as to become the QR code 50 (step S24). At the same time as printing the QR code image data, the information described in the customer non-personal information item area 40 and the page number 70 may be printed. Similarly, the QR code 60 is printed in the customer information table area 65 of the table of contents 10.

  Thus, the sheet 10 shown in FIG. 1 is obtained. The obtained plurality of sheets 10 are bound into the customer personal information booklet 1.

[Customer personal information booklet browsing procedure]
With reference to FIG. 6, the browsing procedure of the customer personal information booklet 1 when the user of the customer personal information booklet 1 brings the customer personal information booklet 1 and visits the customer will be described below.

  The user opens the customer information table of contents area 65 of the customer personal information booklet 1, operates the reading / decoding device 300 to photograph the customer information table of contents area 65, and browses the decrypted information.

  Specifically, the CPU 320 causes the reading unit 310 to read the QR code 60 described in the customer information table of contents area 65 and to execute a reading step of acquiring QR code image data (step S31).

  Next, the code personal information conversion means 321 of the CPU 320 executes an n-dimensional code conversion step of converting the image data of the QR code into encrypted customer personal information (step S32).

  Next, the decryption means 322 of the CPU 320 executes a decryption step for decrypting the converted encrypted customer personal information into customer personal information (step S33).

  Next, the CPU 320 causes the display means 330 to execute a display step for displaying the customer personal information decrypted by the decryption means (step S34).

  As shown in FIG. 7, the user can view the customer personal information displayed on the display means 330, that is, the monitor 330a. If it is not possible to decrypt the encrypted customer personal information from the customer personal information in the decryption step, the contents of the customer personal information may be recognized by a normal person as shown in FIG. A screen 510 composed of character strings 520 that cannot be displayed is displayed on the display means 330, that is, the monitor 330a.

  Since information related to customer information specifying information is described in the customer information table of contents 65, as shown in FIG. 7, a screen 410 of decrypted customer information specifying information is displayed on the display means 330, that is, the monitor 330a. Has been. In the screen 410, as shown in the table of contents, as customer information specifying information, an address area 430 (for example, a government-designated city name) and customer personal information that is an address belonging to this address area 430 are described. The number 440 of the page number 70 is displayed.

  The user can specify a page on which information related to necessary customer information specifying information is described by looking at the address area 430 and the number 440.

  Next, when the user opens the sheet 10 of the specified page and causes the CPU 320 to execute steps S31 to S34, the CPU 320 displays the screen 410 shown in FIG. 9 on the display means 330, that is, the monitor 330a. . On the screen 410, a character string 420 of customer personal information corresponding to the QR code 60 is displayed.

  As described above, when the user goes to the customer's house, the reading / decoding device 300 first photographs the customer information table of contents area 65 to obtain information on the customer information specifying information, and then obtains the corresponding sheet 10. The customer personal information can be acquired simply by photographing the customer personal information item area 30.

  The customer information table area 65 is described as having an encrypted QR code 60. However, as shown in FIG. 10, the customer information table area 65 has the customer personal information booklet 1. Only the number and symbol number 80 that can easily identify the customer personal information and the page number 81 of the sheet 10 on which the customer personal information related thereto can be described.

1 Customer personal information booklet 5 Binder 10 Sheet 20 Customer information area 30 Customer personal information item area 40 Customer non-personal information item area 50, 60 QR code 65 Customer information table of contents area 80 Instrument number 100 Customer personal information management system 200 Sheet creation device 210 Storage means 220 CPU
221 Encryption means 222 Personal information encoding conversion means 230 Description means 230a Printer 240 Keyboard 300 Reading / decoding device 310 Reading means 320 CPU
321 Code personal information conversion means 322 Decoding means 330 Display means 410 Screen 420 Character string 430 Address area 440 Number 510 Screen 520 Character string

Claims (4)

A customer personal information booklet including a plurality of sheets on which a plurality of n-dimensional codes that are one-dimensional codes or multi-dimensional codes are described,
A plurality of customer information areas each including a customer personal information item area and a customer non-personal information item area corresponding to the customer personal information item area;
A customer information table of contents area in which information about customer information specifying information for specifying that a predetermined customer information area is in any of the plurality of customer information areas is provided,
Each of the plurality of sheets is provided with at least one of at least one area of the plurality of customer information areas and at least a part of the customer information table of contents area,
In each of the plurality of customer personal information item areas, the plurality of n-dimensional codes are described,
Each of the plurality of n-dimensional codes is obtained by converting each of a plurality of encrypted customer personal information obtained by encrypting a plurality of customer personal information,
In the customer non-personal information item area, a customer personal information booklet is provided with an entry field for customer-related information related to the customer personal information described in the customer personal information item area corresponding thereto.   The customer personal information booklet according to claim 1, wherein the information related to the customer information specifying information is further encrypted and converted into a one-dimensional code or a multi-dimensional code. A plurality of customer information areas each including a customer personal information item area and a customer non-personal information item area corresponding to the customer personal information item area, and the predetermined customer personal information item area is one of the plurality of customer information areas A customer information table of contents that contains information related to customer information specifying information that specifies that there is a plurality of pieces of information described in the customer personal information item area of the plurality of customer information areas in the customer personal information booklet Storage means for storing customer personal information;
Encryption means for encrypting each of the plurality of customer personal information into the plurality of encrypted customer personal information;
Personal information encoding conversion means for converting a plurality of encrypted customer personal information into the n-dimensional code;
A description unit that describes the n-dimensional code in the customer personal information item area;
Reading means for reading the n-dimensional code in the customer personal information item area;
Code personal information conversion means for converting the n-dimensional code into encrypted customer personal information;
Decryption means for decrypting the encrypted customer personal information into customer personal information;
A customer personal information management system comprising display means for displaying the customer personal information. A customer personal information acquisition method used in the customer personal information management system according to claim 3,
Reading the n-dimensional code in the customer personal information item area;
An n-dimensional code conversion step for converting the read n-dimensional code into encrypted customer personal information;
A decryption step of decrypting the converted encrypted customer personal information into customer personal information;
A customer personal information acquisition method comprising: a display step of displaying customer personal information decrypted by the decrypting means.

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