JP2010287064A - Kiosk terminal device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a kiosk terminal device enabling the promotion of use by evaluating and improving a provision method, not only a simple selection, of an article and a service, based on attribute information including an emotion index obtained from the image analysis of a user. <P>SOLUTION: The attribute information at least including the emotion index, having a numerical value of the user emotion, is stored correspondingly to scenario data defining an output content to be output to an output unit. By the control of an imaging unit, an image including the user is imaged. Based on the imaged image, the attribute information at least including the emotion index of the user is obtained. Based on the obtained attribute information, the stored scenario data are selected. By the execution of the selected scenario data, the control is made to output the output content to the output unit. By the comparison of the emotion indexes based on the images imaged before and after the output of the output content, the scenario data are evaluated. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a kiosk terminal device.

  2. Description of the Related Art In recent years, information terminal devices that can display information on a liquid crystal screen and can be operated using a touch panel or the like, so-called kiosk terminals, are installed in stores such as streets and convenience stores. For example, kiosk terminals are used to provide services such as transportation and tourist information at stations and government offices, online ticket sales, digital camera image printing, bank ATM services, etc. according to the attributes of users. Also, a kiosk terminal device that provides a versatile network connection service has been developed (see Patent Document 1).

JP 2004-30640 A

  However, in the conventional kiosk terminal device described in Patent Document 1 or the like, it is not possible to efficiently promote the use of products and contents based on the user attributes analyzed from the user images. Had.

  The present invention has been made in view of the above problems, and based on user attributes including an emotion index obtained by analyzing a user's image, the present invention is not limited to simply selecting a product or service, and the provision method is evaluated and improved. It aims at providing the kiosk terminal device which can aim at utilization promotion by doing.

  In order to achieve such an object, a kiosk terminal device of the present invention is a kiosk terminal device including at least a control unit, a storage unit, an imaging unit, and an output unit, and the storage unit is configured to express a user's emotion. Scenario storage means for storing attribute information including at least a digitized emotion index and scenario data defining output contents to be output to the output unit in association with each other, and the control unit controls the imaging unit. Imaging control means for capturing an image including the user, and attribute information acquisition means for acquiring the attribute information including at least the user's emotion index based on the image captured by the imaging control means. Scenario selection means for selecting scenario data stored in the scenario storage means based on the attribute information acquired by the attribute information acquisition means, and the scenario Scenario execution means for controlling the output contents to be output to the output unit by executing the scenario data selected by the selection means, and the imaging control means before and after the output of the output contents by the scenario execution means Output content evaluation means for evaluating the scenario data by comparing the emotion index acquired by the attribute information acquisition means on the basis of the image picked up by the above.

  According to the present invention, attribute information including at least an emotion index obtained by quantifying a user's emotion and scenario data defining output contents to be output to the output unit are stored in association with each other, and the imaging unit is controlled. , Taking an image including the user, obtaining attribute information including at least a user's emotion index based on the taken image, selecting stored scenario data based on the obtained attribute information, By executing the selected scenario data, control is performed so that the output content is output to the output unit, and the scenario data is evaluated by comparing the emotion index based on the images captured before and after the output of the output content. So, it is possible to select a scenario based on the attribute information including the analyzed emotion index and evaluate the scenario data by the change of emotion index before and after the scenario execution, It is not limited to the selection of goods and services that, it is possible to promote the use by improving to evaluate the offer method.

  The kiosk terminal device according to the present invention is characterized in that, in the kiosk terminal device described above, the scenario data includes product / service information related to a product or a service.

  According to the present invention, the scenario data includes the product / service information related to the product or service, so that the product or service information can be provided according to the providing method according to the scenario.

  The kiosk terminal device according to the present invention is characterized in that, in the kiosk terminal device described above, the scenario data includes character motion information.

  According to this invention, the scenario data includes the motion information of the character, so that information such as products and services can be presented together with the motion of the character to promote use.

  Moreover, the kiosk terminal device of the present invention is characterized in that, in the kiosk terminal device described above, the attribute information includes an age and / or sex of the user.

  According to the present invention, since the attribute information includes the user's age and sex, the scenario can be selected based on the user's age and sex.

  The kiosk terminal device according to the present invention further includes an IC card reader in the kiosk terminal device described above, and the storage unit stores the number of times of use in association with the ID information of the IC card. And the attribute information acquisition means acquires the use count stored in the use count storage means corresponding to the ID information read by the IC card reader as the attribute information. And

  According to the present invention, since the stored use count corresponding to the ID information read by the IC card reader is acquired as attribute information, selection of products, services, etc., and scenarios are selected according to the use count. be able to.

  The kiosk terminal device of the present invention is connected to an information providing device that provides network information via a network in the kiosk terminal device described above, and the scenario storage means further includes the network information. The scenario data is stored in association with the scenario data, and the scenario selection unit is further configured to store the scenario data stored in the scenario storage unit based on the network information provided from the information providing device via the network. It is characterized by selecting.

  According to the present invention, since scenario data is further selected based on network information provided via the network from the information providing device, information such as products and services corresponding to network information such as weather and current affairs information can be obtained. Can be provided.

  Moreover, the kiosk terminal device of the present invention is the kiosk terminal device described above, wherein the output unit is configured by a two-screen input / output device including a touch panel, and the scenario execution means includes at least one of the input / output devices. The output content is controlled to be displayed on the device, and the output content evaluation means further evaluates the scenario data based on the input information input from the other input / output device including the touch panel. It is characterized by.

  According to the present invention, the output content is controlled to be displayed on at least one input / output device, and the scenario data is evaluated based on the input information input from the other input / output device including the touch panel. Scenario data such as products and services can be evaluated based on information input by the user while viewing the output contents.

  According to the present invention, a scenario can be selected based on the analyzed attribute information such as an emotion index, and scenario data can be evaluated based on changes in the emotion index before and after the execution of the scenario. It is possible to improve the provision method and promote the use.

FIG. 1 is a flowchart showing the basic principle of the present invention. FIG. 2 is a block diagram showing an example of the system configuration to which the present invention is applied. FIG. 3 is a diagram illustrating an example of a table stored in the scenario file 106a. FIG. 4 is a diagram illustrating an example of a table stored in the user history file 106b. FIG. 5 is a diagram illustrating the appearance of the kiosk terminal device 100 as an example. FIG. 6 is a flowchart showing an example of processing of the kiosk terminal apparatus 100 in the present embodiment. FIG. 7 is a diagram illustrating a functional configuration diagram of the present example in the present embodiment. FIG. 8 is a diagram illustrating an example of a display screen showing three expressions of the CG character.

  Embodiments of a kiosk terminal device according to the present invention will be described below in detail with reference to the drawings. Note that the present invention is not limited to the embodiments.

[Outline of the present invention]
The outline of the present invention will be described below with reference to FIG. 1, and then the configuration and processing of the present invention will be described in detail. FIG. 1 is a flowchart showing the basic principle of the present invention.

  The present invention generally has the following basic features. That is, the kiosk terminal device of the present invention includes at least a control unit, a storage unit, an imaging unit, and an output unit, and the storage unit outputs attribute information including at least an emotion index obtained by quantifying the user's emotion, and output The scenario data defining the output contents to be output to the section are stored in association with each other. The attribute information is information regarding various attributes of the user, and includes, for example, an emotion index obtained by quantifying emotions such as a user's smile, the age or sex of the user, the number of times the user is used, and the like. The scenario data includes, for example, product / service information related to a product or service, character motion information, and the like.

  As shown in FIG. 1, the kiosk terminal device of the present invention controls the imaging unit to capture an image including a user (step SA-1).

  And this kiosk terminal device acquires the attribute information which contains a user's emotion index at least based on the imaged image (step SA-2). That is, this kiosk terminal device extracts each component (for example, eyebrows, eyes, mouth, etc.) such as a user's face from a captured image by using an image analysis technique such as a well-known pattern recognition technique. The emotion index is obtained by quantifying emotions of emotions (for example, smiles) based on the shape and change. Here, this kiosk terminal device may use a known information processing technique that captures an image of a user and analyzes user attributes. For example, the kiosk terminal device determines a user attribute of a user from a human image captured by a camera, determines a user's preference based on an image captured by a camera, Features such as the size of the face may be detected to estimate gender, age group, occupation, and the like, or emotional states such as emotions of users after use and after use may be analyzed from images. Furthermore, this kiosk terminal device may acquire a smile index as an emotion index using a commercially available product (for example, a trade name “Smile Scan” manufactured by OMRON Corporation). In addition, the kiosk terminal device may acquire the user's age, gender, etc. as the attribute information of the user, and further stores the number of times of use in association with the ID information of the IC card to read the IC card. The stored use count corresponding to the ID information read by the apparatus may be acquired as attribute information.

  And this kiosk terminal device selects the scenario data memorize | stored in the memory | storage part based on the acquired attribute information (step SA-3). Here, the scenario terminal device may be connected to an information providing device that provides network information via a network, stores scenario data in association with the network information, and is provided from the information providing device via the network. The stored scenario data may be selected based on the stored network information.

  And this kiosk terminal device is controlled so that the output content is output to an output part by performing the selected scenario data (step SA-4).

  And this kiosk terminal device evaluates the content of the output scenario data by comparing the acquired emotion index based on the image imaged before and after the output of the output content (step SA-5). Here, the output unit of the kiosk terminal device may be configured with a two-screen input / output device including a touch panel, and the kiosk terminal device is controlled so that the output content is displayed on at least one of the input / output devices. Further, the scenario data may be evaluated based on input information input from the other input / output device including the touch panel. The above is the outline of the present invention.

[System configuration]
Next, the structure of this system comprised including this kiosk terminal device is demonstrated with reference to FIGS. FIG. 2 is a block diagram showing an example of the system configuration to which the present invention is applied, and conceptually shows only the part related to the present invention in the configuration. This system is generally configured by connecting a kiosk terminal device 100 and an information providing device 200 that provides network information and the like related to weather, current affairs information, and the like through a network 300 so that they can communicate with each other.

  In FIG. 2, a network 300 has a function of connecting the kiosk terminal apparatus 100 and the information providing apparatus 200 to each other, and is, for example, the Internet.

  In FIG. 2, the information providing apparatus 200 is connected to the kiosk terminal apparatus 100 via a network 300 and has a function of providing network information related to weather, current affairs information, and the like. Here, the information providing apparatus 200 may be configured as a WEB server, an ASP server, or the like. Further, the hardware configuration of the information providing apparatus 200 may be configured by an information processing apparatus such as a commercially available workstation or a personal computer and an accessory apparatus thereof. Each function of the information providing device 200 is realized by a CPU, a disk device, a memory device, an input device, an output device, a communication control device, and the like in the hardware configuration of the information providing device 200 and a program for controlling them. .

  In FIG. 2, the kiosk terminal device 100 is generally configured to include a control unit 102, a communication control interface unit 104, an input / output control interface unit 108, and a storage unit 106. Here, the control unit 102 is a CPU or the like that comprehensively controls the kiosk terminal device 100 as a whole. The communication control interface unit 104 is an interface connected to a communication device (not shown) such as a router connected to a communication line or the like, and the input / output control interface unit 108 is connected to the camera 111 to the output unit 114. Interface. The storage unit 106 is a device that stores various databases and tables. Each unit of the kiosk terminal device 100 is connected to be communicable via an arbitrary communication path. Further, the kiosk terminal device 100 is communicably connected to the network 300 via a communication device such as a router and a wired or wireless communication line such as a dedicated line.

  Various databases and tables (scenario file 106a and user history file 106b) stored in the storage unit 106 are storage means such as a fixed disk device. For example, the storage unit 106 stores various programs, tables, files, databases, web pages, and the like used for various processes.

  Among these constituent elements of the storage unit 106, the scenario file 106a corresponds to attribute information including at least an emotion index obtained by quantifying the user's emotion and scenario data defining output contents to be output to the output unit 114. It is a scenario storage means that is stored together. Here, the scenario file 106a includes not only user attribute information (may include various attributes such as the user's age and gender in addition to the emotion index), but also network information provided from the information providing apparatus 200. Scenario data may be stored in association with (Internet information or the like). The emotion index obtained by quantifying the user's emotion includes an index (for example, a smile index) obtained by quantifying each emotion of the user.

  FIG. 3 is a diagram illustrating an example of a table stored in the scenario file 106a. As an example, as shown in FIG. 3, the scenario file 106a promotes sales (promotion) of products, services, etc. in association with user attribute information such as age, gender, smile index, number of times of use, and Internet information. Scenario data such as merchandise / service information and character motion information relating to the motion of the character is stored, and a promotion pattern number is assigned to each pattern for management. Here, the scenario data may be configured to include a program, etc. for controlling these in addition to text, sound, image, video file, and the like.

  The user history file 106b is a usage count storage unit that stores the usage count and the like in association with the ID information of the IC card. FIG. 4 is a diagram illustrating an example of a table stored in the user history file 106b. As an example, as shown in FIG. 4, the user history file 106b stores the latest touch date and time and the touch history (number of times) in association with the ID information of the IC card.

  Returning to FIG. 2 again, the communication control interface unit 104 performs communication control between the kiosk terminal device 100 and the network 300 (or a communication device such as a router). That is, the communication control interface unit 104 has a function of communicating data with other terminals via a communication line.

  In FIG. 2, the input / output control interface unit 108 controls the camera 111, the IC card reader 112, the input unit 113, the output unit 114, and the like. The camera 111 is disposed so as to capture at least a user's face image. Further, the IC card reader 112 is configured to be able to read ID information and the like from a non-contact IC card such as SuiCa (registered trademark), Pasmo (registered trademark), and FeliCa (registered trademark). As the input unit 113, a touch pad, a keyboard, a mouse, a microphone, or the like can be used. In addition to a monitor (including a home television), a speaker can be used as the output unit 114 (in the following, the output unit 114 may be described as a monitor). Here, the input unit 113 and the output unit 114 may be integrally configured as a touch panel or may be configured with two screens.

  Here, FIG. 5 is a diagram illustrating an appearance of the kiosk terminal device 100 as an example. As an example, as illustrated in FIG. 5, the output unit 114 includes a character display 114-1 for displaying a character's movement and an information touch panel display 114-2 for touch panel for causing a user to select a product or the like. It consists of two screens 113. The camera 111 is arranged so as to capture an image of the front (face) of the user when the user is looking at the character display 114-1 or operating the information touch panel display 114-2 / 113. Has been. Further, the IC card reader 112 is also arranged on the front surface of the kiosk terminal device 100 main body so that the user can easily hold the IC card.

  Returning to FIG. 2 again, the control unit 102 has an internal memory for storing a control program such as an OS (Operating System), a program defining various processing procedures, and necessary data. And the control part 102 performs the information processing for performing various processes by these programs. The control unit 102 includes an imaging control unit 102a, an attribute information acquisition unit 102b, a scenario selection unit 102c, a scenario execution unit 102d, and an output content evaluation unit 102e in terms of functional concept.

  Among these, the imaging control unit 102a is an imaging control unit that controls the camera 111 to capture an image including a user. Preferably, the imaging control unit 102a performs control so as to repeat imaging of images at regular intervals after detecting the user.

  The attribute information acquisition unit 102b is attribute information acquisition means for acquiring attribute information including at least the user's emotion index based on the image captured by the imaging control unit 102a. The attribute information acquisition unit 102b may acquire attribute information such as a user's age, gender, job type, and the like based on the image in addition to the emotion index. The attribute information acquisition unit 102b controls the user to present the IC card on the IC card reader 112, and is stored in the user history file 106b corresponding to the ID information read by the IC card reader 112. You may acquire the frequency | count of use as attribute information. Further, the attribute information acquisition unit 102b may display a screen for inputting user attribute information on the output unit 114 and control the user to input the attribute information via the input unit 113.

  The scenario selection unit 102c is a scenario selection unit that selects scenario data stored in the scenario file 106a based on the attribute information acquired by the attribute information acquisition unit 102b. For example, the scenario selection unit 102c includes scenario data including product / service information, character motion information, and the like corresponding to attribute information such as the user's age, sex, number of uses, and emotion index acquired by the attribute information acquisition unit 102b. Is retrieved from the scenario file 106a. Here, in addition to the user attribute information, the scenario selection unit 102c is based on network information provided from the information providing apparatus 200 via the network 300 (for example, Internet information regarding weather, current affairs information, etc.) Scenario data may be selected.

  The scenario execution unit 102d is scenario execution means for controlling the output content to be output to the output unit 114 by executing the scenario data selected by the scenario selection unit 102c. As an example, the scenario execution unit 102d is configured to display the selected product / service information on the information touch panel display 114-2 / 113 while displaying the character on the character display 114-1 described above together with the voice.

  Further, the output content evaluation unit 102e compares the emotion index acquired by the attribute information acquisition unit 102b based on the images captured by the imaging control unit 102a before and after the output of the output content by the scenario execution unit 102d. This is an output content evaluation means for evaluating scenario data. Here, the output content evaluation unit 102e further performs a scenario based on the input information input by the user from the input unit 113 configured as a part of the touch panel (the information touch panel display 114-2 / 113 described above). Data may be evaluated.

  The above is the outline of the system configuration. The scenario selection unit 102c reselects scenario data or changes the output content (scenario) based on the output content evaluated by the output content evaluation unit 102e, and the scenario execution unit 102d outputs the output content to the output unit 114. May be re-output.

[Processing of Kiosk Terminal Device 100]
Next, an example of the process of the kiosk terminal device 100 according to the present embodiment configured as described above will be described in detail with reference to FIG. FIG. 6 is a flowchart showing an example of processing of the kiosk terminal apparatus 100 in the present embodiment.

  As shown in FIG. 6, first, the control unit 102 controls the input / output control interface unit 108 to control the user to present (touch) the IC card on the IC card reader 112, and the IC card reader 112. The ID information of the IC card is read via (step SB-1).

  The imaging control unit 102a controls the camera 111 via the input / output control interface unit 108 to capture an image including the user, and the attribute information acquisition unit 102b is based on the image captured by the imaging control unit 102a. Then, attribute information such as age and gender is acquired from the appearance of the user (step SB-2).

  Also, the attribute information acquisition unit 102b acquires a smile index as an emotion index from the user's facial expression based on the image captured by the imaging control unit 102a (step SB-3).

  And the control part 102 controls the communication control interface part 104, and acquires the internet information regarding a weather, current affairs information, etc. from the information provision apparatus 200 via the network 300 (step SB-4).

  Then, the attribute information acquisition unit 102b determines whether or not the ID information read via the IC card reader 112 is registered in the user history file 106b (step SB-5).

  When the read ID information is not registered (step SB-5, No), the attribute information acquisition unit 102b acquires the attribute information with the usage count being 0, and registers the ID information in the user history file 106b. The initial value of the number of uses is set to 1 (step SB-6).

  On the other hand, when the read ID information has already been registered (step SB-5, Yes), the attribute information acquisition unit 102b acquires the corresponding usage count stored in the user history file 106b as attribute information and uses it. The user history file 106b is updated by incrementing the number of times (step SB-7).

  Then, the scenario selection unit 102c uses the attribute information acquired by the attribute information acquisition unit 102b (such as age, gender, smile index, number of times of use, etc.) and Internet information to promote the scenario data promotion pattern stored in the scenario file 106a. Is extracted and selected (step SB-8). For example, the attribute information acquisition unit 102b acquires the user's attribute information that the age is “20s”, the gender is “male”, and the smile index is “10%”, and the Internet information is music. When the CD ranking has been acquired, the scenario selection unit 102c extracts a sales promotion pattern that matches these attribute information and Internet information from the scenario file 106a. Here, when the table shown in FIG. 3 is stored in the scenario file 106a, the scenario selection unit 102c extracts the sales promotion pattern “1” and the product / service information “recommend CD” and The scenario data including the character action information “This CD is quite energetic!” Is selected.

  Then, the scenario execution unit 102d executes the scenario data selected by the scenario selection unit 102c, thereby controlling the output content to be output to the output unit 114 by voice, moving image, etc., and performing a sales promotion activity. (Step SB-9). For example, when the above-described sales promotion pattern “1” is selected, the scenario execution unit 102d displays a moving image with a sound “This CD is pretty good!” On the character display 114-1 described above with reference to FIG. While displaying the character, music CD product information based on the music CD ranking is displayed on the information touch panel display 114-2 / 113.

  Then, the attribute information acquisition unit 102b acquires the smile index of the user based on the image captured by the imaging control unit 102a during or after the output of the output content by the scenario execution unit 102d (step SB-10).

  Then, the output content evaluation unit 102e compares the smile index acquired in step SB-3 with the smile index acquired in step SB-10 to determine whether or not the smile index has increased (step SB-11).

  If the smile index has not risen (step SB-11, No), the user evaluates that the user is not satisfied with the output contents such as the output product / service information, and the scenario selection unit 102c stores the scenario data. Selecting again, the kiosk terminal device 100 repeats the process of step SB-8-11 mentioned above. Here, for example, when the information touch panel display 114-2/113 described above is displayed with the information of recommended “product A” to “product C” and the display content written as “others” or the like. When the user touches the display part of “Others”, the output content evaluation unit 102e evaluates that the product / service information recommended by the user is not satisfied, and the kiosk terminal device 100 re-reads the scenario data. You may select and repeat the process of step SB-8-11 mentioned above.

  On the other hand, when the smile index is rising (step SB-11, Yes), the user evaluates that the user is satisfied with the output content such as the output product / service information, and the kiosk terminal device 100 is as described above. Terminate the process.

[Example]
An example of the above-described embodiment will be described below with reference to FIG. FIG. 7 is a diagram illustrating a functional configuration diagram of the present example in the present embodiment. In addition, the code | symbol is similarly provided to the structure equivalent to each structure in embodiment mentioned above, and it follows the function of each structure in embodiment mentioned above except the case where it mentions specially in description of a present Example.

  As shown in FIG. 7, in this embodiment, the kiosk terminal device 100 includes two touch panels 114-1, 1/113, a camera 111, a smile sensor 102b-1, an attribute sensor 102b-2, and an IC card. A reader 112 and a control unit 102 are provided.

  Among these, the smile sensor 102b-1 and the attribute sensor 102b-2 correspond to the imaging control unit 102a and the attribute information acquisition unit 102b described above, and image processing of an image captured from the camera 112 independently of the control unit 102. I do. The smile sensor 102b-1 acquires a smile index as attribute information, and the attribute sensor acquires attribute information such as sex and age other than the smile index. For example, the smile sensor 102 b-1 may use a product name “Smile Scan” manufactured by OMRON, and determines and acquires a smile index from the facial expression of the user based on an image captured from the camera 111. On the other hand, the attribute sensor 102b-2 estimates and acquires the gender and age of the user from the appearance of the user based on the image captured from the camera 111.

  The control unit 102 is a component that performs a function of comprehensively controlling the entire system of the kiosk terminal device 100, and corresponds to the above-described scenario selection unit 102c, scenario execution unit 102d, and output content evaluation unit 102e, and a smile sensor 102b. -1 and the attribute information acquired by the attribute sensor 102b-1, the Internet information received from the information providing apparatus 200, the ID information acquired from the IC card reader 112, and the like.

  The database system 400 is a database device that accumulates scenario patterns, user histories, and the like. The database system 400 includes a scenario file 406a corresponding to the above-described scenario file 106a and a user history file 406b corresponding to the above-described user history file 106b. Prepare.

  In the present embodiment, the input unit 113 and the output unit 114 are integrally configured as a two-screen touch panel, and one is a touch panel 1 114-1/113 for displaying a character motion, and the other is Touch panel 2 114-2 / 113 for allowing the user to select a product or the like. In the present embodiment configured as described above, the kiosk terminal apparatus 100 performs the following processing.

  The smile sensor 102b-1 and the attribute sensor 102b-2 determine and acquire a user's smile index and attribute information (age, gender, etc.) other than the smile index, respectively, from images captured by the camera 111.

  Then, the control unit 102 controls the IC card reader 112 to read the ID information of the user's IC card. Then, the control unit 102 acquires user history information (such as the number of uses) corresponding to the acquired ID information from the user history file 406b. Further, the control unit 102 acquires Internet information such as weather and current affair information from the information providing apparatus 200.

  Then, the control unit 102 searches the scenario file 406a for and acquires the scenario data promotion pattern corresponding to the attribute information, history information, and Internet information acquired as described above.

  Then, the control unit 102 executes the scenario data of the selected sales promotion pattern, displays the character motion information on the touch panel 1 114-1 / 113, and the product / service information on the touch panel 2 114-2 / 113. Control to be displayed. In this embodiment, the character motion information is described in the TVML language. When the character motion information is executed by the control unit 102, the CG character is sent to the user by TVML Player (manufactured by NHK Science and Technology Research Laboratories). The touch panel 1 114-1/113 may be controlled so as to perform an interactive operation such as speaking to the user. Here, FIG. 8 is a diagram showing an example of a display screen showing three facial expressions of the CG character (facial expressions of “surprise”, “laugh”, and “anger”) from the left. As shown in FIG. 8, the interactive control is performed to the user by changing the smile index of the CG character or the emotional expression of the CG character based on the touch panel input information. . Note that the voice of the character may be output at the same time or the voice may be displayed in characters according to the change in the facial expression of the character on the display screen.

  Then, the control unit 102 determines whether or not the smile index has increased before and after the display of the character action and the display of the product / service with reference to the smile sensor 102b-1, and the smile index has not increased. Change the scenario data. When there is an input for selecting a product or service displayed via the touch panel 2 114-1/113, the control unit 102 may display detailed information regarding the selected product or service, On the other hand, when there is no input for selecting the displayed product or service, the scenario data may be changed to another scenario data.

  The above is the outline of the functional configuration of the present embodiment. As described above, the kiosk terminal device 100 according to the present embodiment is installed in a station, a shopping mall, a home appliance mass retailer, a general store, or the like, and provides users with information on various products / services. Or gather information such as questionnaires. In addition, the kiosk terminal device 100 not only provides the user with information such as products and services, but also changes the character's movement according to the user's attribute information, thereby making the face as a human interface. You can attract customers and promote sales with their personality as a program. In addition, interactive communication can be achieved by touching the touch panel 2 114-2/113, or by answering by reading a user's voice or facial expression, etc., and further use promotion effects can be produced. . Further, by storing the user's usage history in a server or the like, marketing information based on the user's attribute information can be collected. This is the end of the description of the present embodiment.

[Other embodiments]
Although the embodiments of the present invention have been described so far, the present invention is not limited to the above-described embodiments, but can be applied to various different embodiments within the scope of the technical idea described in the claims. It may be implemented.

  For example, although the case where the kiosk terminal device 100 performs processing in a stand-alone form has been described as an example, processing is performed in response to a request from a client terminal configured in a separate housing from the kiosk terminal device 100, and the processing You may comprise so that a result may be returned to the said client terminal.

  In addition, among the processes described in the embodiment, all or part of the processes described as being automatically performed can be performed manually, or the processes described as being performed manually can be performed. All or a part can be automatically performed by a known method.

  In addition, unless otherwise specified, the processing procedures, control procedures, specific names, information including registration data for each processing, parameters such as search conditions, screen examples, and database configurations shown in the above documents and drawings Can be changed arbitrarily.

  Moreover, regarding the kiosk terminal device 100, each illustrated component is functionally conceptual and does not necessarily need to be physically configured as illustrated.

  For example, all or some of the processing functions provided in each device of the kiosk terminal device 100, particularly each processing function performed by the control unit 102, are interpreted and executed by a CPU (Central Processing Unit) and the CPU. It may be realized by a program to be executed, or may be realized as hardware by wired logic. The program is recorded on a recording medium to be described later, and is mechanically read by the kiosk terminal device 100 as necessary. In other words, the storage unit 106 such as ROM or HD stores a computer program for performing various processes by giving instructions to the CPU in cooperation with an OS (Operating System). This computer program is executed by being loaded into the RAM, and constitutes a control unit in cooperation with the CPU.

  The computer program may be stored in an application program server connected to the kiosk terminal device 100 via an arbitrary network 300, and may be downloaded in whole or in part as necessary. It is.

  The program according to the present invention can also be stored in a computer-readable recording medium. Here, the “recording medium” refers to any “portable physical medium” such as a flexible disk, a magneto-optical disk, a ROM, an EPROM, an EEPROM, a CD-ROM, an MO, and a DVD, or a LAN, WAN, or Internet. It includes a “communication medium” that holds the program in a short period of time, such as a communication line or a carrier wave when the program is transmitted via a network represented by

  The “program” is a data processing method described in an arbitrary language or description method, and may be in any format such as source code or binary code. Note that the “program” is not necessarily limited to a single configuration, but is distributed in the form of a plurality of modules and libraries, or in cooperation with a separate program typified by an OS (Operating System). Including those that achieve the function. Note that a well-known configuration and procedure can be used for a specific configuration for reading a recording medium, a reading procedure, an installation procedure after reading, and the like in each device described in the embodiment.

  Various databases and the like (scenario file 106a and user history file 106b) stored in the storage unit 106 are storage means such as a memory device such as a RAM and a ROM, a fixed disk device such as a hard disk, a flexible disk, and an optical disk. Stores various programs, tables, databases, web page files, and the like used for various processes and website provision.

  In addition, the kiosk terminal device 100 connects an information processing device such as a known personal computer or workstation, and implements software (including programs, data, and the like) that realizes the method of the present invention in the information processing device. It may be realized.

  Furthermore, the specific form of distribution / integration of the devices is not limited to that shown in the figure, and all or a part of them may be functional or physical in arbitrary units according to various additions or according to functional loads. Can be distributed and integrated.

  As described above in detail, according to the present invention, a scenario is selected based on a user attribute including an emotion index obtained by analyzing a user's image, and scenario data is evaluated based on a change in the emotion index before and after execution of the scenario. It is possible to provide a kiosk terminal device that can promote the use by evaluating and improving the providing method, not just selecting a product or service.

DESCRIPTION OF SYMBOLS 100 Kiosk terminal device 102 Control part 102a Imaging control part 102b Attribute information acquisition part 102c Scenario selection part 102d Scenario execution part 102e Output content evaluation part 104 Communication control interface part 106 Storage part 106a Scenario file 106b User history file 108 Input / output control interface Unit 111 Camera 112 IC card reader 113 Input unit 114 Output unit 200 Information providing device 300 Network

Claims (7)

A kiosk terminal device comprising at least a control unit, a storage unit, an imaging unit, and an output unit,
The storage unit
A scenario storage means for storing attribute information including at least an emotion index obtained by quantifying a user's emotion and scenario data defining output contents to be output to the output unit in association with each other;
The control unit
Imaging control means for controlling the imaging unit to capture an image including the user;
Attribute information acquisition means for acquiring the attribute information including at least the emotion index of the user based on the image picked up by the image pickup control means;
Scenario selection means for selecting scenario data stored in the scenario storage means based on the attribute information acquired by the attribute information acquisition means;
Scenario execution means for controlling the output content to be output to the output unit by executing the scenario data selected by the scenario selection means;
The scenario data is evaluated by comparing the emotion index acquired by the attribute information acquisition unit based on the images captured by the imaging control unit before and after the output of the output content by the scenario execution unit. Output content evaluation means;
A kiosk terminal device comprising: The kiox terminal device according to claim 1,
The scenario data above is
Include product / service information about the product or service,
A kiosk terminal device. The kiosk terminal device according to claim 1 or 2,
The scenario data above is
Including motion information of the character output to the output unit,
A kiosk terminal device. In the kiosk terminal device as described in any one of Claims 1 thru | or 3,
The attribute information includes the age and / or gender of the user;
A kiosk terminal device. In the kiosk terminal device as described in any one of Claims 1 thru | or 4,
An IC card reader;
The storage unit
A usage count storage means for storing the usage count in association with the ID information of the IC card;
The attribute information acquisition means
Obtaining the use count stored in the use count storage means corresponding to the ID information read by the IC card reader as the attribute information;
A kiosk terminal device. In the kiosk terminal device as described in any one of Claims 1 thru | or 5,
Furthermore, it is connected to an information providing device that provides network information via a network,
The scenario storage means is
Further, the scenario data is stored in association with the network information,
The scenario selection means is
And selecting the scenario data stored in the scenario storage means based on the network information provided from the information providing device via the network;
A kiosk terminal device. In the kiosk terminal device as described in any one of Claims 1 thru | or 6,
The output unit is composed of a two-screen input / output device including a touch panel,
The scenario execution means is
Control the output content to be displayed on at least one of the input / output devices,
The output content evaluation means is:
Further, evaluating the scenario data based on input information input from the other input / output device including the touch panel,
A kiosk terminal device.

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