JP2010277271A - Service order determination method and device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To properly decide the order of users, based on the information on reservation for service and result thereof. <P>SOLUTION: A service order determination device selects a consultation room (S501), repeats the steps S503-S517 until the end of work. The service order determination device prepares each table based on event data (S503-S505), and counts the number of patients in a reservation table (S506). A patient A is selected in a walk-in reception table (S509), when the patient exists in the reservation table and the walk-in reception table, and the steps S511-S514 are repeated. The service order determination device calculates at first the total value ΣTw(i) of waiting time and idle time when allocating the patient A between the patients in the reservation table (S511). A record of a reservation time in the reservation table is written as the reservation table of the patient A in (S514), when j=1 or ΣTw(i)<minimum value Tmin is satisfied. The waiting time is calculated (S516) when no patient exists in the reservation table or the walk-in reception table, and a screen is prepared to be transmitted to a medical doctor monitor and a patient monitor (S517). <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a method and apparatus for determining an optimal order of users who receive services in a service providing facility.

  In service providing facilities such as hospitals, beauty salons, restaurants, etc., the service provider uses the electronic medical record system, reception system, handwritten reception table, etc. In this case, the customer who should provide the service is selected and determined while confirming various information such as whether or not the inspection has been completed. For example, Patent Document 1 discloses a technique in which several patients waiting for a medical examination are selected from a patient reception time, a reservation time, and revisit information in a hospital and displayed on a monitor in an hospital. Several patients selected by the system wait in a waiting state, and the doctor selects the patient to be examined next from the patients displayed on the monitor.

JP 2007-11702 A Japanese Patent No. 4194573

There are the following problems and issues for the service provider to determine the service order while checking various information.
(1) The confirmation work takes time.
(2) There is a possibility of overlooking customers waiting for service.
(3) There are many cases depending on the sensory judgment of the service provider, and there is a possibility that a non-optimal order is determined in terms of waiting time and service efficiency.
(4) A waiting time prediction system (see Patent Document 2) that predicts and displays the waiting time of a service waiting customer has been developed, but it is necessary to predict the order determined by the service provider, and waiting time prediction error It is a factor of.

Further, the information management system of Patent Document 1 has the following problems and issues.
(1) In hospitals that have already introduced a hospital system that does not have a function to display patients waiting for examination, it is necessary to replace the entire system, which is a large-scale information management system consisting of an electronic medical record system and various ordering systems. Is not efficient.
(2) When selecting a patient waiting for a medical examination, priority is given to the order of reservation and reception, and the order is not necessarily optimal in terms of patient waiting time and service efficiency.
(3) There are several patients waiting for the examination displayed on the monitor, and other patients do not know their order and waiting time.

  The present invention has been made in view of the above problems, and a main object thereof is to appropriately determine the order of users from data related to service reservations and results.

  In order to solve the above-described problems, the present invention receives the service from the event data by a computer storing event data including a reservation time or reception time and an estimated service time as an event related to a service received by each user. A service order determination method for determining an order of users, wherein the computer reserves a reservation time of a reservation user who made a service reservation among the users based on data including the reservation time in the event data. And the reservation data including the predicted service time is generated and stored, and the day of reception without reservation of the service among the users based on the data including the reception time among the event data. Steps to generate and store the day reception data including the user reception time and predicted service time Among the reservation users arranged in order of the reservation time based on the stored reservation data and the reception data received on the day, and the user on the same day is interrupted between adjacent reservation users The waiting time from the reception time of the user on the day to the predicted service start time is calculated, the waiting time from the reservation time of the reservation user to the predicted service start time is calculated, and the use on the day is calculated. A waiting time total value calculating step of calculating a total waiting time of the user and the waiting time of the reservation user, and executing the waiting time total value calculation step for all the sets of the adjacent reservation users, By identifying the set of adjacent reservation users that minimize the total waiting time, and interrupting the same-day user between the adjacent reservation users, Identifying a sequence of about users and the day of the user, characterized in that the run.

  According to this method, since the total value of the waiting times of the users is minimized, the order of the users can be appropriately determined even if the reservation users and the users on the day are mixed. And a user's order can be determined without imposing a burden on a service provider, and the waiting time of a user can be shortened.

  Further, the present invention is a service order determination method, wherein the computer causes the reservation user to interrupt the same-day user in the step of calculating the total waiting time of the user. Based on the reservation data and the reception data on the day, the time from the predicted service end time of the user to the predicted service start time of the next user is determined based on the resource for providing the service. In the step of calculating as a non-working time, further calculating a total value of the non-working time of the resource, and specifying the order, a value obtained by adding the total value of the non-working time of the resource to the total value of the waiting time is The order is specified so as to be minimized.

  According to this method, not only the total waiting time of the user but also the total downtime of the service providing resource is minimized so that the efficiency of the service providing resource can be improved. The order of users can be determined more appropriately. The service providing resources include not only devices but also human resources.

  The present invention is also a service order determination method, characterized in that when the event occurs, the computer further executes a step of acquiring data related to the event and storing the data in the event data.

  According to this method, since data related to the event that occurred on the day is reflected in the event data in real time, the error of the waiting time of the user and the resource non-operation time predicted based on the event data is reduced, and the user Can be more appropriately determined.

  The present invention is also a service order determination method, wherein the computer performs a weighting process on the waiting time in the step of calculating a total value of the waiting time of the user, and totals the waiting time after the weighting. It is characterized by doing.

  According to this method, since the waiting time of the user is weighted and the total value is calculated, by selecting an appropriate weighting process (adjusting an appropriate weighting coefficient), the user's intention and It becomes possible to evaluate the waiting time according to the circumstances of the service provider.

  The present invention is also a service order determination method, wherein the computer can communicate with a provider monitor displayed for a service provider and a user monitor displayed for a user waiting for service. And calculating the waiting time of each user based on the specified order, transmitting the order to the provider monitor, and sending the order and the waiting time to the user monitor. And the step of transmitting.

  According to this method, the service provider can perform the service according to an appropriate order displayed on the provider monitor. The user can confirm the predicted value of his / her order and waiting time on the user monitor. By displaying the waiting times of all users waiting for service, it is possible to improve customer satisfaction.

  The present invention includes a service order determination device. In addition, the problems disclosed by the present application and the solutions thereof will be clarified by the description of the embodiments and the drawings.

  According to the present invention, it is possible to appropriately determine the order of users from data relating to service reservations and results.

1 is a diagram illustrating a configuration of a service order determination system 100. FIG. It is a figure which shows the structure of event data 15A. It is a figure which shows the structure of the data produced | generated from event data 15A, (a) shows the structure of the performance table 15B, (b) shows the structure of the reservation table 15C, (c) shows the structure of the reception table 15D on the day (D) shows the configuration of the reservation table 15C in which a record with no reservation is added to the category 15C5 with respect to (b), and (e) shows the deletion of the record added to the reservation table 15C from (c). The structure of the received day reception table 15D is shown. It is a flowchart which shows the batch process and measurement data acquisition process by the service order determination apparatus 1. It is a flowchart which shows the optimal order creation process by the service order determination apparatus 1. FIG. It is a figure which shows the display screen of the monitor 3 for doctors, and the monitor 4 for patients, (a) shows the display screen of the monitor 3 for doctors, (b) shows the display screen of the monitor 4 for patients. It is a figure which shows the reservation condition set to the reservation table 15C, (a) shows the first reservation condition, (b) is the case where [8] of patient ID is assigned between [4] and [5] (C) shows the reservation status when [8] of patient ID is assigned between [5] and [6], and (d) shows [8] of patient ID [6]. And [7] indicate the reservation status.

  Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. The service order determination apparatus according to the embodiment of the present invention takes in event data of a service from an existing system (for example, an electronic medical record system, a reception system, etc.) or a measuring means using an IC card reader, and makes a reservation use from the event data. The total value of the waiting time of users and the downtime of service providing resources when generating the user data and the user data of the day and interrupting the first user among the users on the day The order of the users is determined so that is minimized. The event data includes the reception time, reservation time, advance preparation status, etc. of each user.

≪System configuration and overview≫
FIG. 1 is a diagram illustrating a configuration of a service order determination system 100. The service order determination system 100 is a system that operates in a hospital, and includes a service order determination device 1, an existing system 2, a doctor monitor 3, and a patient monitor 4. The service order determination device 1 can communicate with the existing system 2, the doctor monitor 3, and the patient monitor 4, respectively, accesses the database of the existing system 2, acquires any new event information that has not yet been captured, The patient's examination order and waiting time are determined from the database, the doctor's monitor 3 is notified of the patient's examination order, and the patient's examination order and the waiting time are notified to the patient monitor 4. .

  The existing system 2 is an electronic medical record system or accounting system that is already operating in a hospital, and provides the reservation order, examination time, examination time, and accounting time of each patient as event information to the service order determination apparatus 1. The doctor monitor 3 is installed in the examination room, receives a notification of the examination order of the patient from the service order determination device 1, and displays it for the doctor. The patient monitor 4 is installed in the waiting room, receives notification of the patient's examination order and waiting time from the service order determination device 1, and displays it for the patient.

  The service order determination device 1 includes a communication unit 11, a display unit 12, an input unit 13, a processing unit 14, and a storage unit 15. The communication unit 11 is a part that performs data communication with the existing system 2, the doctor monitor 3, and the patient monitor 4, and is realized by, for example, a NIC (Network Interface Card). The display unit 12 is a part that displays data according to an instruction from the processing unit 14, and is realized by, for example, a liquid crystal display (LCD). The input unit 13 is a part where an operator inputs data (for example, data of a patient's name), and is realized by, for example, a keyboard or a mouse. The processing unit 14 exchanges data between the respective units and controls the entire service order determination apparatus 1. A CPU (Central Processing Unit) executes a program stored in a predetermined memory. Realized. The storage unit 15 stores data from the processing unit 14 and reads the stored data, and is realized by, for example, a nonvolatile storage device such as a flash memory or a hard disk device.

<< Data structure >>
FIG. 2 is a diagram illustrating a configuration of the event data 15A stored in the storage unit 15 of the service order determination device 1. The event data 15A is data including the results of reservations and examinations of each patient on a predetermined day in the examination room in the hospital, which is taken from the existing system 2, and includes patient ID 15A1, name 15A2, reservation time 15A3, reception time The record includes 15A4, examination time 15A5, examination time 15A6, examination time 15A7, and accounting time 15A8. The patient ID 15A1 is an ID unique to a patient who receives a medical examination or the like. The name 15A2 is the name of the patient. The appointment time 15A3 is the appointment time of the patient for the examination room. The reception time 15A4 is the time when the patient is received. The examination time 15A5 is the time when the examination of the patient is started. The examination time 15A6 is a predicted value (unit: minutes) of the time taken for examination of the patient. The examination time 15A7 is the time when the examination of the patient is started. The accounting time 15A8 is the time when the patient is accounted for.

  FIG. 3 is a diagram illustrating a configuration of data generated from the event data 15 </ b> A and stored in the storage unit 15 of the service order determination device 1. FIG. 3A shows the configuration of the result table 15B. The result table 15B is a table relating to a patient who has been or has received a medical examination, and includes a record including a patient ID 15B1 and a medical examination time 15B2. The patient ID 15B1 is an ID unique to the patient. The examination time 15B2 is the time when the examination of the patient is started.

  FIG. 3B shows the configuration of the reservation table 15C. The reservation table 15C is a table related to a patient who has already been reserved, but is a table to which patients who are accepted on the day are added as needed, and includes a patient ID 15C1, reservation time 15C2, examination status 15C3, examination time 15C4, and division 15C5 Consists of. The patient ID 15C1 is an ID unique to the patient. The reservation time 15C2 is a reservation time of the patient. The examination status 15C3 indicates whether or not the examination of the patient has been completed, and has a value of “completed” or “not yet”. The examination time 15C4 is a predicted value (unit: minute) of the time required for examination of the patient. The category 15C5 indicates the category of the patient. In particular, in the case of a patient who is accepted on the day without reservation, the value is “no reservation”.

  FIG. 3C shows the configuration of the day reception table 15D. The reception table 15D on the day is a table relating to the patient who has received the reception on the day, and includes a record including a patient ID 15D1, a reception time 15D2, and a consultation time 15D3. The patient ID 15D1 is an ID unique to the patient. Reception time 15D2 is the time when the patient is received. The examination time 15D3 is a predicted value (unit: minute) of the time taken for examination of the patient.

  FIG. 3D shows the configuration of the reservation table 15C, and shows a state in which a record with no reservation is added to the section 15C5 in FIG. 3B.

  FIG. 3E shows the configuration of the day reception table 15D, and shows a state in which the record added to the reservation table 15C from FIG. 3C is deleted.

≪Device processing≫
FIG. 4 is a flowchart showing batch processing and event data acquisition processing by the service order determination apparatus 1. First, the service order determination apparatus 1 performs batch processing on the night before the predetermined date (the current day) (S401). In batch processing, reservation data is first taken from the existing system 2 and stored in the patient ID 15A1, name 15A2, and reservation time 15A3 of the event data 15A. Next, for example, the predicted value of the required time for the diagnosis is obtained using a prediction method (see Japanese Patent No. 4143110) using a neural network with the actual values of the diagnosis time (service time) and the number of patients (number of users) as input signals. Calculate and store in the examination time 15A6 of the event data 15A. Then, for example, by using the method disclosed in the specification of Japanese Patent Application No. 2008-244451, which is not disclosed at the time of filing this application, the waiting time weighting coefficient for determining the optimal order is adjusted and stored in the storage unit 15. To do. Note that the waiting time may be evaluated as it is without necessarily adjusting the weighting coefficient.

  When it is the current day, the service order determination device 1 determines whether or not the event of the day has occurred from the data acquired through the communication unit 11 or the input unit 13 (S403). An event indicates that a patient has been accepted, examined, examined, and billed. If no event has occurred (N in S403), the monitoring of the event is continued (S403). If an event has occurred (Y in S403), data related to the event is acquired, and the time corresponding to the event is stored in the event data 15A of the storage unit 15 (S404). Then, the processes of S403 and S404 are repeated until the monitoring of the day ends (S402 to S405).

  FIG. 5 is a flowchart showing the optimal order creation processing by the service order determination apparatus 1. This process determines the optimal order by interrupting the patients on the day without reservation between the reserved patients so that the total of the waiting time of the patient and the doctor's idle time for a certain examination room is minimized. Yes, in parallel with the event data acquisition process of FIG. 4, it is performed at predetermined time (several seconds to several tens of seconds) intervals on the same day. The service order determination apparatus 1 first selects an examination room (S501), and repeats the processing of S503 to S517 at predetermined time intervals until the day's work is completed (S502 to S518).

  First, the service order determination device 1 extracts a record of a patient who is being examined or has already been examined, that is, a patient whose examination time 15A7 is confirmed, from the event data 15A of the examination room stored in the storage unit 15 at that time. Then, the results table 15B is created by rearranging the examination times 15B2 as keys (S503). Next, in the event data 15A of the examination room, except for the above record, a search is made for a record of a patient who has already been reserved or has a reservation time at the reception on the day, that is, a patient whose reservation time 15A3 has been confirmed. Patient ID 15A1, appointment time 15A3 and examination time 15A6 are extracted to make patient ID 15C1, appointment time 15C2 and examination time 15C4, and the examination status 15C3 is “completed” or “not yet” depending on whether or not the examination time 15A5 of the corresponding record is confirmed. , The section 15C5 is left blank, and the reservation table 15C is created by rearranging the reservation time 15C2, the examination status 15C3, and the examination time 15C4 as keys (S504). First of all, patients with early appointment time are given priority. If both appointment times are the same, patients who have already been examined are given priority. If both appointment times are the same and have been examined, patients with shorter examination times are given priority. Means.

  Subsequently, in the event data 15A of the examination room, except for the above-mentioned record, a record of a patient who has received a reservation time at the reception day, that is, a patient whose reception time 15A4 is fixed, is searched, and patient ID 15A1, The reception time 15A4 and the examination time 15A6 are extracted to obtain the patient ID 15D1, the reception time 15D2, and the examination time 15D3, and the reception time 15D2 is rearranged as a key to create the reception table 15D for the day (S505). Then, the number of patients in the reservation table 15C is counted and stored as m in the storage unit 15 (S506).

  The service order determination apparatus 1 determines whether there is a patient record in the reservation table 15C based on whether m ≧ 1 (S507). If there is a patient record in the reservation table 15C (YES in S507), it is determined whether there is a patient record in the reception table 15D on the day (S508). If there is a patient record in the day reception table 15D (YES in S508), the first patient A in the day reception table 15D is selected (S509). At this time, a sufficiently large value is set as the total value of the waiting time and the idle time in the variable Twmin of the storage unit 15 (initialization of Twmin). And the process of S511-S514 is repeated, changing the variable j from 1 to m-1 (m> = 2) (S510-S515). This is because when the number of patients in the reservation table 15C is m, there are only m−1 points (between the patient and the next patient) where the patient A should be interrupted.

  First, when the patient A is assigned between the jth patient and the j + 1th patient in the reservation table 15C, the total value of the patient waiting time and the doctor idle time is calculated and stored as ΣTw (j). The data is stored in the unit 15 (S511). At this time, weighting processing may be performed on the patient waiting time, or only the total value of the patient waiting time may be stored and evaluated as ΣTw (j), excluding the doctor's idle time. In addition, a specific example is separately shown about calculation of the total value of waiting time and idle time. Next, it is determined whether or not the variable j = 1 (S512). If j is not 1 (NO in S512), it is determined whether or not the total value ΣTw (j) <minimum value Twmin in the case of variable j (S513). If ΣTw (j) <Twmin is not satisfied (NO in S513), there is no need to reset the assignment position of the patient A, so the variable j is updated (S515), and the next process is performed (S511).

  If variable j = 1 (YES in S512) or ΣTw (j) <Twmin (YES in S513), the j + 1th reserved time 15C2 in the reservation table 15C is set to the patient A in order to set the allocation position of the patient A. A record for the reservation time is written in the event data 15A (S514). Thereby, although it is provisional, the interval between the reservation patients to be interrupted by the patient on the day without reservation is specified, and the order of the patient A and the reservation patient on the day is determined. At this time, ΣTw (j) is set to the variable Twmin in the storage unit 15. In S514, it is also conceivable to write, in the event data 15A, a record having a reservation time for the patient A that is a value obtained by adding the examination time 15C4 to the jth reservation time 15C2 in the reservation table 15C (service end time). After the process of S514, the variable j is updated by +1 (S515), and the next process is performed (S511). If the processing of the variable j = m−1 is completed, the reservation time of the patient A on the day that Twmin is minimum is written in the event data 15A, and the first patient in the reception table 15D on the day is optimized. This is the end of the interrupting process. Next, the reservation table 15C creation process (S504) and the day reception table 15D creation process (S505) are performed again. As a result, the patient A on the day is added to the reservation table 15C as a patient having a reservation time at the reception on the day, and deleted from the reception table 15D on the day.

  Assuming that Twmin of patient A becomes minimum when variable j = 1 in FIG. 3 as an example, a record with patient ID 15C1 of 8 is added to reservation table 15C of FIG. 3D, and the day of FIG. The record whose patient ID 15D1 is 8 is deleted from the reception table 15D.

  If there is no patient record in the reservation table 15C (NO in S507) or if there is no patient record in the day reception table 15D (NO in S508), the service order determination device 1 assigns the patient in the reception table 15D to the reservation table 15C. Since the process of interrupting between patients is completed, the waiting time of each patient is calculated (S516). At this time, the waiting time of the patient who has shifted from the reception table 15D on the day to the reservation table 15C is a time obtained by subtracting the reception time 15D2 from the reservation time 15C2. The waiting time of the patient assigned to the appointment table 15C from the beginning is obtained by subtracting the appointment time 15C2 from the examination start time when the examination start time is delayed from the appointment time 15C2 due to being interrupted by the patient on the reception table 15D on the day. It's time.

  Then, based on the result table 15A, the reservation table 15C, and the day reception table 15D, the data of the waiting time reduction order screen (for the doctor) is created and transmitted to the doctor monitor 3, and the waiting time prediction screen (for the patient). Is generated and transmitted to the patient monitor 4 (S517). The data of the waiting time reduction order screen (for the doctor) is created from the result table 15A and the reservation table 15C. The data of the waiting time prediction screen (for the patient) is created from the reservation table 15C and the day reception table 15D. On the other hand, the doctor monitor 3 and the patient monitor 4 receive the screen data from the service order determination apparatus 1 and display them for the doctor and the patient, respectively. Specific examples of screen data displayed on each monitor will be described separately.

  The above processes of S503 to S517 are repeated at predetermined time intervals until the day's work is completed (S502 to S518).

  FIG. 6 is a diagram showing display screens of the doctor monitor 3 and the patient monitor 4. FIG. 6A shows a display screen of the doctor monitor 3. The doctor monitor 3 displays the patient ID, patient name, reservation (time), reception (time), examination (whether or not completed), examination (scheduled time), and waiting time. The doctor performs a diagnosis according to the order of the patients displayed on the doctor monitor 3. FIG. 6B shows a display screen of the patient monitor 4. The patient's monitor 4 displays the name of the department, the name of the doctor in charge, and the current date and time, followed by the number of the patient currently being examined and the reservation reception status. The patient number and reservation reception status are displayed on the screen. The patient confirms his / her order and waiting time guideline on the screen of the patient monitor 4.

<Example>
FIG. 7 is a diagram showing the reservation status set in the reservation table 15C, and includes the reservation status of temporary allocation in the processing of S511 of FIG. With reference to FIG. 7, an embodiment of processing for assigning patients in the reception table 15D on the day between patients in the reservation table 15C will be described. FIG. 7A shows the initial reservation status, and corresponds to the contents of the reservation table 15C in FIG. The circled numbers in the figure indicate patient IDs, and the line segment below them indicates the examination time zone of the patient (the same applies to other figures).

  FIG. 7B shows a reservation status when [8] is assigned between [4] and [5]. In this case, [8] is reserved at 9:05, which is the predicted end time of [4] examination end (= reservation time 15C2 + consultation time 15C4). The waiting time of the patient is 35 minutes of the waiting time of [8] (= reservation time 15C2-reception time 15D2). The doctor's idle time is 3 minutes from the end of [8] until the start of [5] and 5 minutes from the end of [5] to the start of [6]. Total 8 minutes. The total value of the waiting time and the idle time is 35 + 8 = 43 minutes.

  FIG. 7C shows the reservation status when [8] is assigned between [5] and [6]. In this case, [8] is reserved at 9:25, which is the predicted end time of the examination of [5]. The patient waiting time is a total of 55 minutes of the waiting time of [8], 2 minutes of the waiting time of [6] (a delay from the original reservation time 15C2), and 2 minutes of the waiting time of [7]. 59 minutes. The doctor's idle time is 10 minutes from the end of the examination of [4] to the start of the examination of [5]. The total value of the waiting time and the idle time is 59 + 10 = 69 minutes.

  FIG. 7D shows a reservation status when [8] is assigned between [6] and [7]. In this case, [8] is reserved at 9:45, which is the predicted end time of [6]. The patient's waiting time is 82 minutes, which is 75 minutes of the waiting time of [8] and 7 minutes of the waiting time of [7]. The doctor's idle time is 10 minutes from the end of [4] until the start of [5] and 5 minutes from the end of [5] to the start of [6]. 15 minutes. The total value of the waiting time and the idle time is 82 + 15 = 97 minutes.

  According to the above, the minimum value of the total value of the waiting time and the idle time is 43 minutes, and the order when [8] is assigned between [4] and [5] (FIG. 3 (d) Reservation table 15C) is identified as the optimal order.

  Although the embodiment of the present invention has been described above, in order to make each unit in the service order determination apparatus 1 shown in FIG. 1 function, a program executed by the processing unit 14 is recorded on a computer-readable recording medium, It is assumed that the service order determination apparatus 1 and the service order determination system 100 according to the embodiment of the present invention are realized by causing the computer to read and execute the recorded program. Note that the program may be provided to the computer via a network such as the Internet, or a semiconductor chip or the like in which the program is written may be incorporated in the computer.

  According to the embodiment of the present invention described above, the service order determination system 100 may be installed by adding the service order determination device 1, the doctor monitor 3, and the patient monitor 4 to the existing system 2. This can be realized without changing the existing system 2. Next, since the total value of the waiting time of the patients is minimized, the order of the patients can be appropriately determined even when the reserved patients and the patients on the same day are mixed. And a patient's order can be determined without imposing a burden on the hospital side, and shortening of a patient's waiting time can be aimed at.

  And not only the total value of patient waiting time, but also the total of downtime of hospital resources (including not only equipment but also human resources such as doctors and nurses) should be minimized. Therefore, resource efficiency can be improved, and the order of patients can be determined more appropriately.

<< Other embodiments >>
As mentioned above, although the form for implementing this invention was demonstrated, the said embodiment is for making an understanding of this invention easy, and is not for limiting and interpreting this invention. The present invention can be changed and improved without departing from the gist thereof, and equivalents thereof are also included in the present invention. For example, the following embodiments can be considered.

(1) In the above embodiment, it has been described that the order of examination of patients in a hospital is determined. However, the service order determination system 100 may be applied to other service providing facilities. For example, when applied to a restaurant, the existing system 2 is an ordering system and a POS (Point Of Sale) cash register system, and the event information includes a reservation time from the ordering system, a visitor time, a service type, a service reception time, and The service completion time, the accounting time from the POS cash register system, and the service type are taken into the service order determination apparatus 1. When applied to a beauty salon, the existing system 2 is a reservation system, and the event information includes a reservation time, a visit time, a service type, a service start time, and a service end time from the reservation system. Is taken in.

(2) When there is no existing system 2, the patient ID is stored in the IC card carried by the user, the event information is accumulated, the IC card is read at the event occurrence location, the patient ID, the reception time, the examination time, Get inspection time and accounting time. According to this, the service performance data can be obtained relatively easily by using the measuring means by the IC card reader.

DESCRIPTION OF SYMBOLS 100 Service order determination system 1 Service order determination apparatus 14 Processing part 15 Storage part 15A Event data 15B Result table 15C Reservation table (reservation data)
15D Same-day reception table (Reception data on the same day)
2 Existing system 3 Physician monitor (provider monitor)
4 Patient monitor (User monitor)

Claims (10)

A service order determination method for determining an order of users who receive the service from the event data by a computer storing event data including a reservation time or reception time and an estimated service time as an event related to a service received by each user. There,
The computer
Generating and storing reservation data including a reservation time and a predicted service time of a reservation user who has reserved a service among the users based on data including the reservation time among the event data; and
Based on the data including the reception time among the event data, the reception data of the day including the reception time and the predicted service time of the user of the user who received the service on the current day without making a reservation for the service is generated. Memorizing step,
Based on the stored reservation data and the reception data received on the day, among the reservation users arranged in the order of the reservation time, when the user is interrupted between adjacent reservation users, Calculate the waiting time from the reception time of the user on the day to the predicted service start time, calculate the waiting time from the reservation user's reservation time to the predicted service start time, and wait for the user on the day A waiting time total value calculating step for calculating a total value of time and waiting time of the reservation user;
The waiting time total value calculating step is executed for all the sets of the adjacent reserved users, the set of the adjacent reserved users that minimizes the total value of the waiting times is specified, and the adjacent reserved use is determined. Specifying the order of the reservation user and the user of the day by interrupting the user of the day between the users;
The service order determination method characterized by performing. The service order determination method according to claim 1,
The computer
In the step of calculating the total waiting time of the user, when the user on the day is interrupted between the reservation users, the prediction of the user based on the reservation data and the reception data on the day A time from a service end time to a predicted service start time of the next user is calculated as a resource non-operation time for providing the service, and a total value of the resource non-operation time is further calculated. Calculate
In the step of specifying the order, the order is specified so that a value obtained by adding the total value of the resource downtime to the total value of the waiting time is specified. The service order determination method according to claim 1 or 2,
The computer
When the event occurs, the method further comprises the step of acquiring data relating to the event and storing the data in the event data. A service order determination method according to any one of claims 1 to 3, comprising:
The computer
In the step of calculating the total waiting time of the user, the waiting time is weighted, and the waiting time after the weighting is summed. The service order determination method according to any one of claims 1 to 4, comprising:
The computer
It is possible to communicate with the monitor for the provider displayed for the service provider and the monitor for the user displayed for the user waiting for the service.
Calculating the waiting time of each user based on the identified order;
Sending the order to the provider monitor;
Transmitting the order and the waiting time to the user monitor;
A service order determination method, further comprising: A service order determination device for determining an order of users who receive the service from the event data by a computer storing event data including a reservation time or a reception time and an estimated service time as an event related to a service received by each user. There,
Means for generating and storing reservation data including a reservation time and a predicted service time of a reservation user who has reserved a service among the users based on data including the reservation time among the event data;
Based on the data including the reception time among the event data, the reception data of the day including the reception time and the predicted service time of the user of the user who received the service on the current day without making a reservation for the service is generated. Means for memorizing,
Based on the stored reservation data and the reception data received on the day, among the reservation users arranged in the order of the reservation time, when the user is interrupted between adjacent reservation users, Calculate the waiting time from the reception time of the user on the day to the predicted service start time, calculate the waiting time from the reservation user's reservation time to the predicted service start time, and wait for the user on the day A waiting time total value calculating means for calculating a total value of time and waiting time of the reservation user;
Let the waiting time total value calculating means calculate the total value for all the sets of the adjacent reserved users, and specify the adjacent reserved user set that minimizes the total waiting time value. Means for specifying the order of the reservation user and the user on the day by interrupting the user on the day between the adjacent reservation users;
A service order determination apparatus comprising: The service order determination device according to claim 6,
The means for calculating the total value of the waiting time of the user, when the user on the day is interrupted between the reservation users, the prediction of the user based on the reservation data and the reception data on the day A time from a service end time to a predicted service start time of the next user is calculated as a resource non-operation time for providing the service, and a total value of the resource non-operation time is further calculated. Calculate
The means for specifying the order specifies the order so that a value obtained by adding the total value of the resource downtime to the total value of the waiting time is specified to be minimum. The service order determination device according to claim 6 or 7,
The service order determination device further comprising means for acquiring data related to the event when the event occurs and storing the data in the event data. The service order determination device according to any one of claims 6 to 8,
The means for calculating the total waiting time of the user performs a weighting process on the waiting time and totals the waiting time after the weighting. The service order determination device according to any one of claims 6 to 9,
It is possible to communicate with the monitor for the provider displayed for the service provider and the monitor for the user displayed for the user waiting for the service.
Means for calculating the waiting time of each user based on the identified order;
Means for transmitting the order to the provider monitor;
Means for transmitting the order and the waiting time to the user monitor;
The service order determination apparatus further comprising: