JP2010199696A - Method for improving response speed of multifunctional telephone set in telephone exchange system, and device and program thereof - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve telephone exchange for the responsive speed of a multifunctional telephone which is set as a target of operation of a user. <P>SOLUTION: The telephone exchange determines whether each telephone set is a target of preferential control. The telephone exchange receives a notice that an operation is accepted from a telephone set which has received the user's operation. The telephone exchange analyzes the accepted message and rewrites the message so that the telephone set having accepted user's operation can be a target of preferential control. By analyzing the accepted message, the telephone exchange generates the control message and gives an instruction so as to transmit the message each of the telephone sets. The telephone exchange recognizes the telephone set as a target of preferential control and gives an instruction so that the control message is transmitted, in the order starting from the telephone set as a target of preferential control. The control message is transmitted to the plurality of telephone sets in accordance with the instruction. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to improving the response speed of a multi-function telephone in a telephone exchange system that accommodates a plurality of multi-function telephones.

  Normally, 500 or more multifunction telephones can be connected to the telephone exchange system. Then, the multi-function telephone is controlled by the telephone exchange system sending out control messages one by one. In such a telephone exchange system, a control number (hereinafter referred to as a port number) is assigned to each multi-function telephone, and control messages are transmitted in order from the smallest port number.

  For example, in the technique described in Patent Document 1, a storage unit of a private branch exchange that accommodates a plurality of multifunction telephones stores in advance the transmission order of ringing vibration signals as data. When there is an incoming call on the input line, the transmission order is read from the storage means, and the ringing signal is sequentially transmitted according to the transmission order. As a result, each multi-function telephone can be notified of an incoming call on the input line.

JP-A-01-264461

  However, when a large number of multi-function telephones are connected in a situation where the processing capacity of the telephone exchange system is not so high, if the technique described in Patent Document 1 described above is used, a multi-function telephone having a later processing order will operate. It will be late. In addition, there is a problem that the user who operates the multifunction telephone feels that the response speed of the multifunction telephone is slow.

  For example, when an outside line is captured by a certain user, in a general telephone exchange system, the outside line capturing key of the multifunction telephone of the user who has captured the outside line is lit in green in order to make the user recognize that the outside line has been captured. On the other hand, the other multi-function telephones operate so as to light red to indicate that they have been captured. At this time, depending on the processing order of the telephone exchange system, the instruction of green lighting on the multi-function telephone of the user who has captured the outside line may be delayed, and the response speed of the multi-function telephone will be reduced for the user who operates the multi-function telephone. It gave a bad impression.

  Accordingly, the present invention provides a method for improving the response speed of a multi-function telephone in a telephone exchange system, a device therefor, and a program thereof that can improve the response speed of the multi-function telephone that has been operated by the user. Objective.

  According to a first aspect of the present invention, there is provided a telephone exchange device that is connected to a plurality of telephones and transmits a control message for controlling the plurality of telephones to the plurality of telephones. A priority control management array that defines whether or not the telephone is a target of priority control; a receiving unit that receives a notification that the operation has been received from the telephone that has received a user operation; and the receiving unit Analyzing the message received in step 1, analyzing the priority event management means for rewriting the priority control management array so that the telephone set that has received the user's operation is subject to priority control, and analyzing the message received by the receiving means Call control means for generating an instruction to generate the control message and transmitting it to the respective telephones, and the priority control management A downlink event analysis means for recognizing the telephone set subject to priority control by reading a column, and instructing to transmit the control message in turn from the telephone set subject to priority control; and the downlink event analysis means And a transmission means for transmitting the control message to the plurality of telephones according to the instruction.

  According to a second aspect of the present invention, there is provided a telephone exchange method that is connected to a plurality of telephones and transmits a control message for controlling the plurality of telephones to the plurality of telephones. A step of preparing a priority control management array that defines whether or not the telephone is a target of priority control; and a reception step of receiving a notification that the operation has been accepted from a telephone that has accepted the user's operation; Analyzing the message received in the receiving step, rewriting the priority control management array so that the telephone that has received the user's operation is subject to priority control, and the event receiving step received in the receiving step By analyzing the message, the control message is generated and an instruction is sent to each telephone. A call control step, and the priority control management array is read to recognize the telephone subject to the priority control and to send an instruction to transmit the control message in order from the telephone subject to the priority control. There is provided a telephone exchange method comprising: an event analysis step; and a transmission step of transmitting the control message to the plurality of telephones according to an instruction in the downlink event analysis step.

  According to a third aspect of the present invention, there is provided a telephone exchange program in a telephone exchange device that is connected to a plurality of telephones and transmits a control message for controlling the plurality of telephones to the plurality of telephones. A priority control management array that defines whether or not the telephone is a target of priority control, and a receiving unit that receives a notification that the operation has been accepted from the telephone that has accepted the user's operation; Analyzing the message received by the receiving means and rewriting the priority control management array so that the telephone that has received the user's operation is subject to priority control; and the event receiving means received by the receiving means A call control that generates an instruction to generate the control message by analyzing the message and to transmit the control message to each telephone. And a downstream event analysis unit for recognizing the telephone set subject to priority control by reading the priority control management array and instructing to sequentially transmit the control message from the telephone set subject to priority control And a transmission unit that transmits the control message to the plurality of telephones in accordance with an instruction from the downlink event analysis unit.

  According to the present invention, since the telephone exchange changes the order in which the control messages transmitted to the multi-function telephone are processed, the multi-function telephone operated by the user can be preferentially processed.

It is a figure showing the basic composition of the embodiment of the present invention. It is a figure showing the control module structure in the telephone exchange system of embodiment of this invention. It is a sequence diagram (1/2) showing the basic operation | movement of embodiment of invention. It is a sequence diagram (2/2) showing the basic operation | movement of embodiment of invention. It is a figure showing about the structure of the priority control of embodiment of this invention.

  Next, the configuration of the embodiment of the present invention will be described in detail with reference to the drawings.

  Referring to FIG. 1, an embodiment of the present invention includes a telephone exchange system 1000 and multifunction telephones 2001 to 2500 which are 500 multifunction telephones. The telephone exchange system 1000 and the multi-function telephones 2001 to 2500 are connected via a LAN (Local Area Network) cable 3000.

  The telephone exchange system 1000 is a telephone exchange in which hardware and software operate in cooperation. A detailed configuration will be described later with reference to FIG.

  Also, in FIG. 1, among the multi-function telephones 2001 to 2500, the multi-function telephone 2001 accommodated and managed as the first port in the system and the multi-function telephone 2500 accommodated and managed as the port 500th are shown. Illustrated. Here, the multi-function telephones 2499 managed as the multi-function telephones 2002 to 499 managed as the port 2 are not shown. In this description, the description will be made on the assumption that there are 500 multifunction telephones. However, this number is merely an example, and the number of multifunction telephones to which the present embodiment is applicable is not limited.

  Each multi-function telephone has a function of transmitting a button operation or the like by the user to the telephone exchange system 1000 and receiving an instruction to blink a lamp from the telephone exchange system 1000.

  Referring to FIG. 2, the telephone exchange system 1000 includes a LAN I / F module 1001, an uplink event analysis module 1002, a call control module 1003, a downlink event analysis module 1004, and a priority control management array 1005.

  The LAN I / F module 1001 has a function of receiving a signal from the LAN cable 3000 and sending a message to the multi-function telephones 2001 to 2500 to the LAN cable 3000. The LAN I / F module 1001 corresponds to a receiving unit and a transmitting unit of the present invention.

  The uplink event analysis module 1002 has a function of receiving messages sent from the multi-function telephones 2001 to 2500 from the LAN I / F module 1001, analyzing the received messages, and transmitting the analysis results to the call control module 1003. Further, the upstream event analysis module 1002 has a function of writing to the priority control management array 1005.

  The call control module 1003 receives the message sent from the upstream event analysis module 1002. Then, the call control module 1003 transmits a control message generated based on the received message and the state of the multifunction telephones 2001 to 2500 managed in the call control module 1003 to the downlink event analysis module 1004. Here, as a specific example of the control message, “LAMP is turned on for the multi-function telephones 2001 to 2500” and the like can be cited.

  The downlink event analysis module 1004 monitors at regular intervals whether a control message is transmitted from the call control module 1003. When there is a control message to be transmitted, it has a function of processing the control message into a format for transmitting to the multi-function telephones 2001 to 2500 and requesting the LAN I / F module 1001 to transmit. Further, the downstream event analysis module 1004 has a function of reading the priority control management array 1005.

  The priority control management array 1005 is an array that defines for each multifunction telephone whether or not a certain multifunction telephone is subject to priority control.

Next, the operation of the embodiment of the present invention will be described in detail with reference to FIG. 3-1, the sequence diagram of FIG. 3-2 and the priority control mechanism diagram of FIG.

  A case will be described as an example where an outside line capturing button is pressed on the multi-function telephone 2500.

  First, the user A presses the outside line capture button of the multi-function telephone 2500. The multi-function telephone 2500 accepts pressing of this outside line capturing button. Thereafter, a message that the outside line capture button has been pressed is notified to the telephone exchange system 1000 through the LAN cable 3000 (FIG. 3-1, step S101).

  The telephone exchange system 1000 receives the message at the LAN I / F module 1001, and notifies the upstream event module 1002 of the message (FIG. 3-1, step S102).

  The upstream event module 1002 receives a message from the LAN I / F module 1001. Then, the upstream event module 1002 analyzes the received message and recognizes that the outside line capture button has been pressed. At this point, the upstream event module 1002 recognizes that the multi-function telephone 2500 has been operated by the user, and rewrites the priority control management array 1005 so that the port of the multi-function telephone 2500 is placed above the port that is not preferentially controlled. It is moved for a certain time T (FIG. 3-1, step S103). Here, the length of the predetermined time T can be arbitrarily set according to the installation environment of the system and the needs of the user. This time, the fixed time T is assumed to be one second.

  At the same time, the upstream event module 1002 notifies the call control module 1003 of a message “the outside line button of the multi-function telephone 2500 has been pressed” as an analysis result (FIG. 3-1, step S104).

  The call control module 1003 that has received the message “the outside line button of the multi-function telephone 2500 has been pressed” sends all multi-function telephones other than the multi-function telephone 2500 out of the 500 multi-function telephones connected. In order to notify that the outside line has been captured, a message “turn on the outside line capture button in red” is sent to the down event module 1004 (FIG. 3-1, step S105). Then, notification is made for the number of all the multi-function telephones (FIG. 3-1, step S106).

  Thereafter, in order to indicate that an outside line has been captured in response to a request from the multi-function telephone 2500, a message “turn on the outside line capture button of the multi-function telephone 2500 in green” is sent to the down event module 1004 ( FIG. 3-2, step S107).

  When the downlink event module 1004 monitoring whether or not a message is received from the call control module 1003 at regular intervals, when it recognizes that it has received an event that is lit red and an event that is lit green, the priority control management array 1005 first. , It is confirmed whether there is a port that needs priority control (FIG. 3-2, step S108).

  After confirmation, if there is a port to be preferentially processed, event processing is first started for the port to be preferentially controlled. In this case, a message for making the external line capture button light up in green is created for the multi-function telephone 2500, which is the port to be preferentially controlled, and transmitted to the LAN I / F module 1001 (FIG. 3-2, step S109).

  The LAN I / F module 1001 receives the notification in step S109 and transfers the notification to the multi-function telephone 2500 (FIG. 3-2, step S110).

  After that, a message for making the external line capture button light red for port 1 of the normal processing row is created and transmitted to the LAN I / F module 1001 (FIG. 3-2, step S111).

  The LAN I / F module 1001 receives the notification in step S111, and transfers the notification to the multi-function telephone 2001 (FIG. 3-2, step S112).

  Since only the port 500 (multi-function telephone 2500) is subject to priority processing this time, after the port 1 (multi-function telephone 2001) in the normal processing row, the port 2 (multi-function telephone 2002) to the port 499 (multi-function telephone). Steps S111 and S112 are repeated until the function telephone 2499) transmits a message for turning on the outside line capturing button in red and transmitted (FIG. 3-2, step S113, step S114).

  After the processing of the multi-function telephone 2001, which is a multi-function telephone of port 1, is completed, it is confirmed whether there is a port to be controlled by priority, there is a port to be controlled by priority, and there is a message to be transmitted. In this case, a message is generated for the port to be prioritized and transmitted to the LAN I / F module 1001. After the processing of the port to be preferentially controlled is completed, the same processing is performed for the ports in the normal processing sequence. For example, this time, the multi-function telephone 2500 has been described as a priority control target. However, if another multi-function telephone (any one of 2002 to 2499) is also operated during the same time period, the multi-function telephone is also prioritized. It becomes the object of. Further, for example, a multi-function telephone used by a system administrator may be set so as to be always subject to priority control.

  When the user of the multifunction telephone of the port under priority control further operates the multifunction telephone, the priority control order remains unchanged and the valid time T is counted again from zero. As a specific example, there may be a case where the user continuously presses a numeric button for inputting a telephone number after pressing the external line supplement button. In such a case, the valid time T is counted again from zero every time the pressing of the numeric button is detected.

  On the other hand, if the user of the multifunction telephone of the port under priority control does not operate any multifunction telephone during the valid time T, the priority control state is canceled and the state before the priority control is restored.

  By performing the above operation processing, it is possible to improve the processing priority of the multi-function telephone operated by the user during the priority control effective time T.

  Next, the priority control mechanism will be described with reference to FIG.

  First, a diagram for explaining the processing order of the multi-function telephone is shown on the left side of FIG.

  When there is no particular notification from the multi-function telephone, the processing proceeds in ascending order from the multi-function telephone at port 1 to the multi-function telephone at port 500 as shown in the upper left. In this state, when the multi-function telephone at port 500 accepts an operation, the multi-function telephone at port 500 is subject to priority control, and therefore is controlled before the multi-function telephone at port 1.

  Next, if there is no user operation during the expiration of the valid time T, as shown in the lower left, the multi-function phone at the port 500 is no longer subject to priority control, and the processing order is restored.

  Next, reading of the priority control management array 1005 by the downstream event analysis module 1004 will be described. Referring to the right side of FIG. 4, since only the normal processing sequence exists at first, the normal processing sequence is always read, and the processing proceeds from the multi-function phone at port 1 to the multi-function phone at port 500 in ascending order.

  Next, when the multifunction telephone of port 500 accepts the operation, the multifunction telephone of port 500 is subject to priority control, so the multifunction telephone of port 500 is added to the priority processing column. As described above, the downlink event analysis module 1004 refers to the priority processing sequence and the normal processing sequence alternately, and selects a multifunction telephone to be processed.

  Next, effects of the embodiment of the present invention will be described.

  In the embodiment of the present invention, the operation of the multifunction telephone by the user is used as a trigger to recognize which terminal should be prioritized, the order of the priority control sequence is changed, and a message transmission request from the call control module 1003 to the multifunction telephone is made. In contrast, by alternately processing the terminal to be preferentially processed and the terminal to be normally processed, even if the port that manages the terminal to be preferentially processed is processed at an early stage, it is delayed for the user. The operation that does not make you feel is possible.

  In particular, the embodiment of the present invention is useful when the processing performance of the CPU is low. Furthermore, the present invention can be applied to uses such as an information management apparatus that manages and controls limited resources from a plurality of terminals, for example, a program for realizing an apparatus having a plurality of reservation terminals in an information processing apparatus that manages seats.

  The telephone exchange system 1000 and the multi-function telephones 2001 to 2500 according to the embodiment of the present invention can be realized by hardware, software, or a combination thereof.

  Moreover, although the above-described embodiment is a preferred embodiment of the present invention, the scope of the present invention is not limited only to the above-described embodiment, and various modifications are made without departing from the gist of the present invention. Implementation in the form is possible.

1000 Telephone exchange system 1001 LAN I / F module 1002 Upstream event analysis module 1003 Call control module 1004 Downstream event analysis module 1005 Priority control management array 2001, 2002, ..., 2499, 2500 Multi-function telephone 3000 LAN cable

Claims (15)

A telephone exchange device connected to a plurality of telephones and transmitting a control message for controlling the plurality of telephones to the plurality of telephones,
For each of the telephones, a priority control management array that defines whether the telephone is a target of priority control; and
Receiving means for receiving a notification that the operation has been accepted from a telephone that has accepted the user's operation;
An upstream event analysis unit that analyzes the message received by the reception unit and rewrites the priority control management array so that a telephone that receives the user's operation is subject to priority control;
Call control means for generating an instruction to generate the control message by analyzing the message received by the receiving means and transmitting the message to each telephone;
Recognizing a telephone subject to priority control by reading the priority control management array, a downlink event analysis means for instructing to transmit the control message in order from the telephone subject to priority control;
Transmitting means for transmitting the control message to a plurality of the telephones according to an instruction of the downlink event analyzing means;
A telephone exchange device comprising:   2. The telephone exchange device according to claim 1, wherein the content rewritten by the upstream event analysis means is rewritten again to the content before the rewrite after a predetermined time has elapsed.   3. The telephone exchange apparatus according to claim 2, wherein, when the predetermined time has not elapsed, when the notification that the telephone that has accepted the user's operation has accepted the user's operation again has been made, the predetermined number of times A telephone exchange device characterized by counting time again. The telephone exchange device according to any one of claims 1 to 3,
The priority control management array has two processing columns: a priority control processing column that defines telephones that are subject to priority control; and a normal processing column that defines telephones that are not subject to priority control.
The telephone exchange apparatus, wherein the downlink event analysis means determines the order in which the messages are transmitted by alternately referencing the priority control processing sequence and the normal processing sequence.   5. The telephone exchange apparatus according to claim 1, wherein the control message is for notifying an outside line supplement by a certain telephone among the plurality of telephones. apparatus. A telephone exchange method connected to a plurality of telephones and transmitting a control message for controlling the plurality of telephones to the plurality of telephones,
Providing a priority control management array that defines whether each of the telephones is a telephone subject to priority control;
A receiving step of receiving a notification that the operation has been received from the telephone that has received the user's operation;
Analyzing the message received in the receiving step, and an upstream event analyzing step of rewriting the priority control management array so that the telephone that has received the user's operation is subject to priority control;
A call control step for generating an instruction to generate the control message by analyzing the message received in the reception step and to transmit to each of the telephones;
Recognizing a telephone subject to the priority control by reading the priority control management array, a downstream event analysis step for instructing to transmit the control message in order from the telephone subject to the priority control;
A transmission step of transmitting the control message to the plurality of telephones according to an instruction in the downlink event analysis step;
A telephone exchange method comprising:   7. The telephone exchange method according to claim 6, wherein the content rewritten in the upstream event analysis step is rewritten to the content before the rewriting after a predetermined time has elapsed.   8. The telephone exchange method according to claim 7, wherein when the telephone set that has accepted the user's operation is notified again that the user's operation has been accepted before the predetermined time has elapsed, A telephone exchange method characterized by counting the time again. The telephone exchange method according to any one of claims 6 to 8,
The priority control management array has two processing columns: a priority control processing column that defines telephones that are subject to priority control; and a normal processing column that defines telephones that are not subject to priority control.
The telephone exchange method characterized in that, in the downlink event analysis step, the order in which the messages are transmitted is determined by alternately referring to the priority control processing sequence and the normal processing sequence.   The telephone exchange method according to any one of claims 6 to 9, wherein the control message is for notifying an outside line supplement by a certain telephone among the plurality of telephones. Method. A telephone exchange program in a telephone exchange device connected to a plurality of telephones and transmitting a control message for controlling the plurality of telephones to the plurality of telephones,
For each of the telephones, a priority control management array that defines whether the telephone is a target of priority control; and
Receiving means for receiving a notification that the operation has been accepted from a telephone that has accepted the user's operation;
An upstream event analysis unit that analyzes the message received by the reception unit and rewrites the priority control management array so that a telephone that receives the user's operation is subject to priority control;
Call control means for generating an instruction to generate the control message by analyzing the message received by the receiving means and transmitting the message to each telephone;
Recognizing a telephone subject to priority control by reading the priority control management array, a downlink event analysis means for instructing to transmit the control message in order from the telephone subject to priority control;
Transmitting means for transmitting the control message to a plurality of the telephones according to an instruction of the downlink event analyzing means;
A telephone exchange program for causing a computer to function as a telephone exchange device comprising:   12. The telephone exchange program according to claim 11, wherein the content rewritten by the upstream event analysis means is rewritten to the content before the rewriting after a predetermined time has elapsed.   13. The telephone exchange program according to claim 12, wherein when the telephone that has accepted the user's operation is notified that the user's operation has been accepted again before the predetermined time has elapsed, A telephone exchange program characterized by counting time again. The telephone exchange program according to any one of claims 11 to 13,
The priority control management array has two processing columns: a priority control processing column that defines telephones that are subject to priority control; and a normal processing column that defines telephones that are not subject to priority control.
The telephone exchange program characterized in that the downlink event analysis means determines the order in which the messages are transmitted by alternately referring to the priority control processing sequence and the normal processing sequence.   The telephone exchange program according to any one of claims 11 to 14, wherein the control message is for notifying an outside line supplement by a certain telephone among the plurality of telephones. program.

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