JP2010134770A - System, method and program for managing improvement work - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide highly reliable management by means of a portable terminal. <P>SOLUTION: In improvement work for preventing a failure of a computer device, a determination is made as to whether a computer device is to be improved or not on the basis of a user name, a model number of the device, lot number, revision information and the like. If the computer device is identified, improvement work information on work instructions, work content, and an update module or the like is sent to a cellphone of an operator (hereinafter referred to as maintenance person) who is in charge of the improvement work. An execution format file such as an update module is sent from the cellphone to the computer device by means of wireless communication and the improvement work is conducted. After the improvement, log information and the like is collected from the computer device to the cellphone by means of wireless communication, and work completion information such as log information, the ID of the maintenance person who has implemented the improvement work, the date of the work and the like is managed as an evidence of the work. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to an improvement work management system, an improvement work management method, and a program for judging whether or not a device is a target of an improvement work from device information and managing the improvement work.

  In the conventional computer device improvement work method, the maintenance person who performs the improvement work collects from the customer information regarding the user name, device model number, etc. regarding the computer device, and when the lot number, revision information, etc., goes to the customer. I was going. After that, based on the collected information, it is determined whether or not the computer device is a target of the improvement work.

  In the case of a target computer apparatus that performs improvement work, improvement work information such as work instructions, work contents, and update modules is obtained from the Web and the like, and when executing update modules, a CD-ROM or floppy (registered trademark) ) It was carried out using a disk.

  In addition, after improvement work is performed, log information is recorded on a floppy disk, etc., and the improvement work is managed using work completion information such as log information, the ID of the maintenance worker who performed the improvement work, and the work execution date and time. Information was sent to and managed.

  However, there may be work mistakes or mistakes such as work omissions such as not implementing the target computer device that should be improved due to human error, or work other than the target computer device performing the improvement work. It was.

  In addition, work completion information when the work of the target computer device that performs the improvement work is performed is reported to the person in charge of the support center who sent the instruction information of the improvement work by telephone or the contents of the improvement work from the mobile phone Are reported by sending them on the web via the Internet or by sending e-mail, etc., and errors in communication when reporting to the person in charge over the phone, or errors in manual input from mobile phones There was a problem that reliability as work confirmation was low, such as occurrence of report and omission of reports.

  Thus, for example, Patent Document 1 discloses that a failure state of a monitored device is detected and notified to a mobile terminal, so that the mobile terminal can be used for remote inspection, restoration, power shutdown, and re-input. It describes the techniques that can be performed.

Patent Document 2 describes a technique for managing equipment using a RFID reader / writer having a small and simple configuration using a mobile phone.
Japanese Patent Laid-Open No. 2003-234838 JP 2008-046755 A

  However, the invention described in Patent Document 1 monitors a device that has been determined as a monitoring target in advance, and the device actively detects a failure state and performs inspection, recovery, and the like. It was not possible to determine and update only the devices that were not up-to-date at the time of manual update by users.

  Further, in the invention of Patent Document 2, since the RFID reader / writer is used, the configuration is complicated and the cost is increased.

  Therefore, the present invention has been made in view of the above problems, and an object thereof is to perform highly reliable management using a mobile terminal.

  In order to solve the above-described problem, the work management apparatus according to the present invention includes an information extraction unit that extracts diagnostic information using diagnostic software received via a wireless communication line and transmits the diagnostic information via the wireless communication line. Receiving an update module obtained as a response to diagnostic information by the information extraction means and executing an update using the update module; and log information transmitting means for transmitting a log by the update means via a wireless communication line; It is characterized by providing.

  Further, the portable terminal in the present invention transmits diagnostic software via a wireless communication line, transmits diagnostic information via a network, and diagnostic information receiving means for receiving diagnostic information obtained using the diagnostic software, It is characterized by comprising improvement work receiving means for receiving improvement work information obtained as a response, and work content sending means for sending work completion information via a network.

  Further, the improvement work management device according to the present invention receives the diagnosis information of the work management device obtained by using the diagnostic software, and determines whether or not the improvement work is necessary, and whether or not the improvement work is possible. And an improvement work information transmitting means for transmitting the improvement work information based on the diagnosis information when the determination means determines that the improvement work is necessary.

  The customer information management device according to the present invention receives user information, device information inquiry means for inquiring device information of a work management device based on the user information, device information transmission means for transmitting device information, and improvement work. Work completion information recording means for receiving and recording completion information.

  The improved work management system according to the present invention also includes a work management device managed by another device, a portable terminal that receives a status via the work management device and a wireless line, and management of the presence / absence of the improvement work from the status. An improved work management system comprising: an improved work management system, wherein the work management apparatus extracts diagnostic information using diagnostic software received from a mobile terminal, and transmits the diagnostic information to the mobile terminal The mobile terminal transmits diagnostic software to the work management device, receives diagnostic information obtained from the diagnostic software from the work management device, and improves the diagnostic information to the work management device. An improvement work receiving means for receiving the improvement work information obtained as a response and a work content transmission means for sending the work completion information to the improvement work management device. The improvement work management device receives the diagnosis information of the work management device obtained using the diagnostic software from the portable terminal, and determines whether or not the improvement work is necessary. When the determination means determines that the improvement work is necessary, the improvement work information transmitting means for transmitting the improvement work information based on the diagnosis information to the mobile terminal, and the work completion information recording means for receiving and recording the work completion information from the mobile terminal And.

  The improved work management system according to the present invention also includes a work management device managed by another device, a portable terminal that receives a status via the work management device and a wireless line, and management of the presence / absence of the improvement work from the status. An improved work management system comprising an improved work management device to perform and a customer information management device for managing customer information, wherein the work management device extracts diagnostic information using diagnostic software received from a mobile terminal An information extraction means for transmitting diagnostic information to the portable terminal, wherein the portable terminal transmits diagnostic software to the work management apparatus and receives diagnostic information obtained by using the diagnostic software from the work management apparatus Information receiving means, improvement work receiving means for transmitting diagnostic information to the improvement work management apparatus and receiving improvement work information obtained as a response, and work to the customer information management apparatus The improvement work management device receives the diagnosis information of the work management device obtained using the diagnostic software from the portable terminal and determines whether or not the improvement work is necessary. Customer information including: improvement work availability determination means for determining; and improvement work information transmission means for transmitting improvement work information based on diagnostic information to a mobile terminal when the improvement work availability determination means determines that improvement work is necessary The management device includes work completion information recording means for receiving and recording work completion information from the portable terminal.

  The work management apparatus update method according to the present invention includes an information extraction step for extracting diagnostic information using diagnostic software received via a wireless communication line, and diagnostic information for transmitting diagnostic information via a wireless communication line. A transmission step, an update step for receiving an update module obtained as a response to diagnostic information and executing an update using the update module; and a log information transmission step for transmitting a log of the update via a wireless communication line. It is characterized by providing.

  The mobile terminal improvement work management method according to the present invention includes a diagnostic information receiving step of transmitting diagnostic software via a wireless communication line and receiving diagnostic information obtained using the diagnostic software, and diagnostic information via a network. And an improvement work receiving step for receiving the improvement work information obtained as a reply, and a work content transmission step for transmitting the work completion information via the network.

  Further, the improvement work management method of the improvement work management apparatus according to the present invention receives the diagnosis information of the work management apparatus obtained by using the diagnostic software, and determines whether or not the improvement work is necessary. And an improvement work information transmission step for transmitting the improvement work information based on the diagnosis information when it is determined that the improvement work is necessary in the improvement work availability determination step.

  Further, the improvement work management method of the customer information management device according to the present invention includes a device information inquiry step for receiving user information and inquiring device information of the work management device based on the user information, and device information for transmitting the device information. A transmission step and a work completion information recording step for receiving and recording the improvement work completion information;

  The improvement work management method of the improvement work management system according to the present invention includes a diagnosis software transmission step for transmitting diagnosis software from a portable terminal to a work management apparatus, and extracts diagnosis information using the diagnosis software by the work management apparatus. An information extraction step for transmitting diagnostic information to the portable terminal, a diagnostic information transmitting step for transmitting diagnostic information from the portable terminal to the improvement work management device, and whether or not improvement work is necessary based on the diagnostic information by the improvement work management device When the improvement work availability determination step and the improvement work availability determination step determine that the improvement work is necessary, the improvement work information transmission step for transmitting the improvement work information based on the diagnosis information to the mobile terminal, and the improvement from the mobile terminal Sends work completion information to the work management device and records work completion information from the improved work management device And work completion information recording step, characterized in that it comprises a.

  The program according to the present invention includes an information extraction process for extracting diagnostic information using diagnostic software received via a wireless communication line, a diagnostic information transmission process for transmitting diagnostic information via a wireless communication line, and diagnostic information Receiving the update module obtained as a response to the update, and causing the computer to execute an update process for executing an update using the update module and a log information transmission process for transmitting a log of the update via a wireless communication line. Features.

  In addition, the program according to the present invention transmits diagnostic software via a wireless communication line, receives diagnostic information obtained using the diagnostic software, transmits diagnostic information via the network, and returns a response. The improvement work receiving process for receiving the improved work information obtained as described above and the work content transmission process for transmitting the work completion information via the network are executed by a computer.

  Further, the program according to the present invention receives the diagnosis information of the work management apparatus obtained by using the diagnostic software, and performs the improvement work availability determination process for determining whether the improvement work is necessary and the improvement work availability determination process. When it is determined that the improvement work is necessary, the computer is caused to execute an improvement work information transmission process for transmitting the improvement work information based on the diagnosis information.

  Further, the program according to the present invention receives user information, and device information inquiry processing for inquiring device information of a work management device based on the user information, device information transmission processing for transmitting device information, and improvement work completion. It is characterized by causing a computer to execute work completion information recording processing for receiving and recording information.

  Further, the program according to the present invention extracts diagnostic information using diagnostic software transmission processing for transmitting diagnostic software from the portable terminal to the work management device, and diagnostic software by the work management device, and sends the diagnostic information to the portable terminal. Information extraction processing to be transmitted, diagnostic information transmission processing for transmitting diagnostic information from the mobile terminal to the improvement work management device, and whether or not improvement work is necessary based on the diagnosis information from the improvement work management device If the improvement work is determined to be necessary by the process and the improvement work availability determination process, the improvement work information transmission process for transmitting the improvement work information based on the diagnosis information to the portable terminal, and the work completion information from the portable terminal to the improvement work management device To complete the work completion information recording process for recording the work completion information by the improvement work management device. It is characterized in.

  According to the present invention, it is possible to reduce work omissions and work mistakes and improve reliability by determining whether or not a device is a target for performing improvement work using a mobile phone.

  Next, the best mode for carrying out the invention will be described in detail with reference to the drawings.

  FIG. 1 is a configuration diagram of a work management system according to an embodiment of the present invention. The work management system includes a computer device 10, a mobile phone 20, an improvement work management device 30, and a customer information management device 40.

  The computer device 10 and the mobile phone 20 transmit and receive information using a wireless communication function. Further, the mobile phone 20, the improvement work management device 30, and the customer information management device 40 are connected via the network 100.

  The computer device 10 is a device that performs business processing, and has a function of transmitting and receiving information to and from the mobile phone 20 using wireless communication. FIG. 2 is a functional block diagram of the computer apparatus 10.

  The computer apparatus 10 includes a control unit 101, a wireless communication unit 102, and an information recording unit 103.

  The control unit 101 is an arithmetic processing unit in the computer apparatus 10 and controls the entire computer apparatus 10 in an integrated manner.

  The wireless communication unit 102 connects to the mobile phone 20 using wireless communication and transmits / receives information.

  The information recording unit 103 temporarily records the diagnostic software received from the mobile phone 20 and the extraction result.

  The mobile phone 20 is owned by a maintenance staff, transmits and receives information using the wireless communication with the computer device 10, and receives improved work information such as work instructions, work contents, and update modules from the improved work management device 30. . Also, after completion of the improvement work, work completion information such as work contents, log information, the ID of the maintenance worker who performed the improvement work, and the work execution date / time is transmitted to the customer information management apparatus 40.

  FIG. 3 is a functional block diagram of the mobile phone 20. The cellular phone 20 includes a control unit 201, a wireless communication unit 202, an information transmission / reception unit 203, and an information recording unit 204.

  The control unit 201 is an arithmetic processing unit in the mobile phone 20 and controls the mobile phone 20 as a whole.

  The wireless communication unit 202 connects to the computer apparatus 10 using a wireless communication function, and transmits and receives information.

  The information transmission / reception unit 203 is connected to the improvement work management apparatus 30 and the customer information management apparatus 40 via the network 100 and transmits / receives information.

  The information recording unit 204 temporarily records the diagnostic software received from the improvement work management apparatus 40 via the network 100 and the extraction result of the computer apparatus 10.

  The improvement work management device 30 manages diagnostic software for extracting a user name, device model number, lot number, revision information, and the like related to the computer device 10 to be improved, and the lot number received from the mobile phone 20 And the revision information and the user name or device model number received from the customer information management device 40, it is determined whether or not the computer device is the target of the improvement work.

  FIG. 4 is a functional block diagram of the improvement work management device 30. The improvement work management apparatus 30 includes a control unit 301, an information transmission / reception unit 302, a target device diagnosis unit 303, a target device database 304, a target instruction information database 305, and an update module / database 306. Is done.

  The control unit 301 is an arithmetic processing unit in the improvement work management apparatus 30 and controls the entire improvement work management apparatus 30 in an integrated manner.

  The information transmission / reception unit 302 is connected to the mobile phone 20 and the customer information management device 40 via the network 100.

  The target device diagnosis unit 303 performs diagnosis based on management and extraction results of diagnostic software for extracting a lot number, revision information, and the like from the computer device to be improved.

  The target device database 304 is a database that records a user name, a device model number, a lot number, and revision information regarding a computer device to be improved, and is managed by a built-in fixed disk (HDD) or the like.

  FIG. 5 is a diagram illustrating an example of the target device database. This target device database contains work instruction numbers. And device identification information corresponding thereto, that is, a user name, device model number, lot number, and revision information are stored in association with each other.

  The work instruction information database 305 is a database that manages work instruction information related to the improvement work of the computer apparatus 10, and is managed by a built-in fixed disk (HDD) or the like.

  FIG. 6 is a diagram illustrating an example of the work instruction information database. This work instruction information database contains work instruction numbers. And corresponding work instructions, that is, titles, work contents, and update modules are stored in association with each other.

  The update module database 306 is a database that manages update modules related to the improvement work of the computer apparatus 10, and is managed by a built-in fixed disk (HDD) or the like.

  FIG. 7 shows an example of the update module database. The update module database stores an update module name and revision information corresponding to the update module name in association with each other.

  The customer information management device 40 manages the user name, device model number, etc. relating to the computer device 10 and inquires the computer device information, such as the user name, device model number, etc., related to the computer device 10 from the user information received from the mobile phone 20, and improves the work. It transmits to the management apparatus 30. Also, work completion information such as work contents, log information, maintenance personnel ID that performed the improvement work, and work execution date and time related to the improvement work of the computer apparatus 10 is managed.

  8 includes a control unit 401, an information transmission / reception unit 402, a customer information database 403, and a work completion information database 404.

  The control unit 401 is an arithmetic processing unit in the customer information management device 40 and controls the customer information management device 40 as a whole.

  The information transmission / reception unit 402 connects the mobile phone 20 and the improvement work management apparatus 30 via the network 100.

  The customer information database 403 is a database that records user names, contract numbers, device model numbers, and the like related to the computer device 10, and is managed by a built-in fixed disk (HDD) or the like.

  FIG. 9 is a diagram illustrating an example of a customer information database. The customer information database stores a user name, a contract number, and a device model number in association with each other.

  The work completion information database 404 is a database that manages work completion information such as work contents related to improvement work of the computer apparatus 10, log information, the ID of the maintenance worker who performed the improvement work, and the work execution date and time. HDD).

  FIG. 10 is a diagram illustrating an example of the work completion information database. This work completion information database stores the identification information of the computer device, the work content, the maintenance staff ID, and the work date and time in association with each other.

  Next, the operation of each device will be described in detail with reference to the drawings. FIG. 11 is a flowchart showing update processing of the computer device according to the embodiment of the present invention.

  When the computer device receives diagnostic software for extracting various types of information from the mobile phone via the wireless communication unit (step S101), the computer device extracts its own information (lot number, revision information, etc.) using the software (step S101). Step S102). After extracting the information, the extraction result is transmitted to the mobile phone via the wireless communication unit (step S103).

  After the transmission, when the computer device receives the update module from the mobile phone (step S104), the computer device executes the received update module. (Step S105) If the update module cannot be received even after a predetermined time at this time, it is determined that there is no update and the process ends. Further, it may be configured to receive and determine an end notification indicating that there is no update.

  After the update is completed (step S106), update log information is transmitted to the mobile phone via the wireless communication unit (step S107).

  FIG. 12 is a flowchart showing the work management process of the mobile phone in the embodiment of the present invention.

  First, user information as shown in FIG. 13 is transmitted to the customer information management apparatus via the network (step S201). After the transmission, when the diagnostic software is received from the improvement work management apparatus (step S202), the software is transmitted to the work management apparatus via the wireless communication unit (step S203). If the diagnostic software cannot be received after a certain period of time at this time, it is determined that the work management device is not an improvement work target and the process ends. Further, it may be configured to receive and determine an end notification indicating that improvement work is not targeted.

  After the transmission, the information extraction result (lot number, revision information, etc.) of the work management apparatus is received (step S204) and transmitted to the improvement work management apparatus via the network (step S205).

  When the improvement work information as shown in FIG. 14 is received after the information extraction result is transmitted (step S206), it is determined whether or not an update module is included in the information (step S207). If the improvement work information cannot be received even after a predetermined time at this time, the work management apparatus determines that no improvement work is necessary, and the process ends. Further, it may be configured to receive and determine an end notification indicating that no improvement work is necessary.

  If the update module is not included, the process proceeds to step S210. If the update module is included, the update module is transmitted to the non-work management apparatus (step S208).

  After receiving the update log information of the work management apparatus (step S209), the work content is input (step S210), and the work completion information as shown in FIG. 15 is transmitted to the improvement work management apparatus (step S211). .

  It should be noted that the processing in steps S201 to S202 can be omitted by providing diagnostic software in advance in the mobile phone when performing improvement work management for the same type of work management device every time.

  FIG. 16 is a flowchart showing the work management process of the improvement work management apparatus according to the embodiment of the present invention.

  When device information of the work management device is received from the customer information management device (step S301), it is determined whether or not the device is an improvement work target device with reference to the target device database (step S302). The apparatus information may be received directly from the mobile phone, or the apparatus information and the non-target of the improvement work may be determined simultaneously from the user information transmitted from the mobile phone.

  If it is determined that the device is an improvement work target device, diagnostic software is transmitted to the mobile phone (step S303). After the transmission, information extraction results (lot number, revision information, etc.) of the work management apparatus are received, and it is determined whether or not improvement work is necessary (step S304).

  When it is determined that the improvement work is necessary, the work instruction information database and the update module database are referred to create the improvement work instruction information as shown in FIG. 14 and transmit it to the mobile phone (step S305).

  Note that a customer information database may be provided, and device information may be queried from user information to determine whether the computer is an improvement work target computer. Alternatively, after completion of the improvement work information transmission, work completion information as shown in FIG. 15 may be received and the completion information recorded.

  FIG. 17 is a flowchart showing the work management process of the customer information management apparatus according to the embodiment of the present invention.

  When user information is received from the mobile phone (step S401), device information is extracted with reference to the customer information database (step S402). After the extraction, the device information is transmitted to the improvement work management device (step S403).

  Thereafter, work completion information as shown in FIG. 15 is received from the mobile phone (step S404), and the completion information is recorded in the work completion information database (step S405). If the work completion information is not received even after a certain time at this time, it is determined that the work management apparatus is not an improvement work target apparatus, and the process ends. Further, it may be configured to receive and determine from the improvement work management device an end notification that the device is not the target device.

  Next, the operation of the work management system in the embodiment of the present invention will be described in detail with reference to the flowchart shown in FIG.

  First, the maintenance staff issues a connection request from the mobile phone to the customer information management apparatus via the network (step S501).

  The customer information management device transmits a screen for inputting user information related to the computer device 10 as shown in FIG. 13 to the mobile phone via the network (step S502).

  The maintenance staff inputs the user information related to the computer device received by the mobile phone from the screen for inputting the user information, and transmits it to the customer information management device via the network (step S503).

  The customer information management device collates the user name, device model number, etc. of the computer device with reference to the customer information database from the user information related to the computer device, and transmits it to the improvement work management device via the network (step S504).

  The improvement work management device determines whether the target device diagnosis unit determines whether or not the computer device is the target of the improvement work based on the received user name, device model number, and the like of the computer device. If it is not the computer device to be improved, the process is terminated. If the computer device is to be improved, the process proceeds to step S506 (step S505).

  The improvement work management apparatus transmits diagnostic software for extracting the lot number and revision information from the computer apparatus to be improved to the mobile phone via the network (step S506).

  The mobile phone transmits the received diagnostic software from the wireless communication unit to the wireless communication unit of the computer device using wireless communication (step S507).

  The computer apparatus executes the received diagnostic software and extracts a lot number, revision information, and the like related to the computer apparatus (step S508).

  The computer device transmits the extraction result from the wireless communication unit to the wireless communication unit of the mobile phone using wireless communication (step S509).

  The mobile phone transmits the received extraction result to the improvement work management apparatus via the network (step S510).

  The improvement work management apparatus diagnoses whether or not the improvement work needs to be performed from the received extraction result based on the lot number, the revision information, or the like. If no improvement work is required, the process is terminated. If improvement work needs to be performed, the process proceeds to step S512 (step S511).

  The improved work management device transmits improved work information such as work instructions, work contents, update modules, etc. suitable for the computer device as shown in FIG. 14 from the diagnosis result to the mobile phone via the network (step S512).

  If there is an update module in the improvement work information received by the mobile phone, the process proceeds to step S514. If there is no update module, the process proceeds to step S518 for parts replacement work or the like (step S513).

  The mobile phone transmits the received update module from the wireless communication unit to the wireless communication unit of the computer device using wireless communication (step S514).

  The computer apparatus executes the received update module (step S515) and completes the update (step S516). After the update is completed, the computer device transmits the log information after the update is completed from the wireless communication unit to the wireless communication unit of the mobile phone using wireless communication (step S517).

  The maintenance staff inputs the work content related to the improvement work to the mobile phone (step S518). As for the mobile phone, the work content input by the maintenance person as shown in FIG. 15, the ID of the maintenance person who owns the mobile phone, the work execution date and time, the work completion information such as log information when the update module is executed Is transmitted to the customer information management apparatus via the network (step S519).

  The customer information management apparatus records the received work completion information as a work confirmation in the work completion information database (step S520).

  In steps S501 and S502, the user information input screen is acquired from the customer information management apparatus and the user information is input. However, the present invention is not limited to this, and the user information is displayed on the input screen stored in advance in the mobile phone. It may be configured to input and transmit.

  Further, in this embodiment, the improvement work management device and the customer information management device are configured as separate devices, but each device is configured to hold each information and diagnose whether or not improvement work is necessary. Also good.

  As described above, the computer related to the user information is transmitted from the mobile phone held by the maintenance staff to the customer information management device via the network when the improvement work of the computer device is being performed. The device information is transmitted to the improvement work management device, and it is determined whether the computer device is the target of the improvement work. In the case of a computer device to be improved, the diagnostic work for extracting the lot number and revision information of the computer device from the improvement work management device via the network is transmitted to the mobile phone, and the wireless communication function from the mobile phone. To send diagnostic software to the computer device. The computer device executes diagnostic software and transmits extraction results such as a lot number and revision information to a mobile phone using a wireless communication function. The mobile phone transmits the extraction result to the improvement work management apparatus via the network, and determines from the lot number and revision information whether the computer apparatus is the target of the improvement work. In the case of a computer device to be improved, improvement work information such as work instructions, work contents, and update modules is transmitted from the improvement work management apparatus to the mobile phone via the network. At this time, if there is an executable file such as an update module, it is transmitted from the mobile phone to the computer device using the wireless communication function. The computer device executes an update module and the like, and transmits log information and the like after execution to the mobile phone. The mobile phone transmits work completion information such as work contents, log information, the ID of the maintenance worker who performed the improvement work, and the work execution date and time to the customer information management apparatus via the network. The customer information management device records work completion information as work confirmation.

  According to the embodiment of the present invention, since it is determined whether the computer device is the target of the improvement work by the mobile phone owned by the maintenance staff, it is possible to reduce work omissions and work mistakes due to manual intervention.

  In addition, since work instructions, work contents, update modules, and the like regarding improvement work can be obtained from a mobile phone owned by a maintenance staff, the time can be shortened as compared with a means of searching and obtaining from the Web.

  In addition, since the improvement work completion information is transmitted from the mobile phone owned by the maintenance staff, the work completion information such as the work content, log information, the maintenance staff ID that performed the improvement work, the work execution date and time can be managed, Manage reliable work confirmations.

  The present invention has been described above by the preferred embodiments of the present invention. While the invention has been described with reference to specific embodiments thereof, various modifications and changes can be made to these embodiments without departing from the broader spirit and scope of the invention as defined in the claims. is there.

It is a block diagram of the improvement work management system which concerns on embodiment of this invention. It is a block diagram of the to-be-improved work management apparatus which concerns on embodiment of this invention. 1 is a configuration diagram of a mobile phone according to an embodiment of the present invention. It is a block diagram of the improvement work management apparatus which concerns on embodiment of this invention. It is a figure which shows an example of an object apparatus database. It is a figure which shows an example of a work instruction information database. It is a figure which shows an example of an update module database. It is a block diagram of the customer information management apparatus which concerns on embodiment of this invention. It is a figure which shows an example of a customer information database. It is a figure which shows an example of a work completion information database. It is a flowchart figure which shows the update process of a computer apparatus. It is a flowchart figure which shows the work management process of a mobile telephone. It is an example of an input screen of user information. It is an example of a screen of work instruction information. It is an example of a screen of work completion information. It is a flowchart figure which shows the work management process of an improvement work management apparatus. It is a flowchart figure which shows the work management process of a customer information management apparatus. It is a flowchart figure which shows the work management process of an improvement work management system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Computer apparatus 20 Mobile phone 30 Improvement work management apparatus 40 Customer information management apparatus 100 Network 101 Control part 102 Wireless communication part 103 Information recording part 201 Control part 202 Wireless communication part 203 Information transmission / reception part 204 Information recording part 301 Control part 302 Information transmission / reception Unit 303 Target device diagnosis unit 304 Target device database 305 Work instruction information database 306 Update module database 401 Control unit 402 Information transmission / reception unit 403 Customer information database 404 Work completion information database

Claims (35)

Information extraction means for extracting diagnostic information using diagnostic software received via a wireless communication line, and transmitting the diagnostic information via the wireless communication line;
An update module that receives an update module obtained as a response to the diagnostic information by the information extraction unit, and executes an update using the update module;
A work management apparatus comprising: log information transmission means for transmitting a log by the update means via the wireless communication line.   The work management apparatus according to claim 1, further comprising a first update determination unit that determines that no update is necessary if the update module is not transmitted even after a lapse of a certain time after the diagnosis information is transmitted. .   The work management apparatus according to claim 1 or 2, further comprising second update determination means for receiving information indicating that update is not required as a response from the information extraction means and determining that update is not required. . Diagnostic information receiving means for transmitting diagnostic software via a wireless communication line and receiving diagnostic information obtained using the diagnostic software;
Improvement work receiving means for transmitting the diagnosis information via a network and receiving improvement work information obtained as a response;
Work content transmitting means for transmitting work completion information via the network.   5. The portable terminal according to claim 4, further comprising diagnostic software receiving means for transmitting user information and receiving the diagnostic software obtained as a response to the user information. When the improvement work information has an update module, the update module is transmitted via the wireless communication line, and has log information receiving means for receiving log information updated by the update module,
The mobile terminal according to claim 4 or 5, wherein the work content transmitting means transmits the log information included in the work completion information.   7. The first improvement work determination means for determining that the improvement work is not necessary if the improvement work information is not transmitted even after a lapse of a certain time after the diagnosis information is transmitted. The portable terminal of any one of Claims.   8. The information processing apparatus according to claim 4, further comprising second improvement work determination means for receiving information indicating that no improvement work is required as a response from the improvement work receiving means and determining that no improvement work is necessary. The portable terminal of Claim 1. Receiving diagnostic information of the work management device obtained using diagnostic software, and an improvement work availability determination means for determining whether improvement work is necessary,
An improvement work management device comprising: improvement work information transmission means for transmitting improvement work information based on the diagnosis information when the improvement work availability determination means determines that the improvement work is necessary. From the device information of the work management device, an improvement work target determination means for determining whether or not the device is an improvement work target device;
10. The improvement work management apparatus according to claim 9, further comprising: diagnosis software transmission means for transmitting diagnosis software based on the apparatus information when the improvement work target determination means determines that the apparatus is an improvement work target apparatus. Device information inquiry means for receiving user information and inquiring device information of the work management device based on the user information;
The improvement work according to claim 10, wherein the improvement work target determination unit determines whether or not the device is an improvement work target from the device information of the work management device obtained by the device information inquiry unit. Management device.   The improvement work management apparatus according to claim 9, further comprising: a work completion information recording unit that receives and records work completion information based on the improvement work information. Device information inquiry means for receiving user information and inquiring device information of the work management device based on the user information;
A customer information management apparatus comprising: apparatus information transmitting means for transmitting the apparatus information; and work completion information recording means for receiving and recording improvement work completion information.   And a first work presence / absence judging means for judging that the improvement work has not been performed unless the improvement work completion information is transmitted even after a lapse of a certain time after the work management apparatus sends the information. The customer information management device according to claim 13.   15. The customer information management apparatus according to claim 13, further comprising second work presence / absence judging means for receiving information indicating that no improvement work is required and judging that the improvement work has not been performed. A work management device managed by another device, a portable terminal that receives a state via a wireless line with the work management device, and an improvement work management device that manages the presence / absence of improvement work from the state An improved work management system,
The work management device includes information extraction means for extracting diagnostic information using diagnostic software received from the portable terminal and transmitting the diagnostic information to the portable terminal,
The portable terminal transmits the diagnostic software to the work management device, receives diagnostic information from the work management device using the diagnostic software, and receives the diagnostic information from the work management device. An improvement work receiving means for transmitting to the management device and receiving the improvement work information obtained as a response, and a work content transmission means for sending work completion information to the improvement work management device,
The improvement work management device receives diagnosis information of the work management device obtained using the diagnostic software from the mobile terminal, and determines whether or not improvement work is necessary, When the improvement work availability determination means determines that the improvement work is necessary, the improvement work information transmission means for transmitting the improvement work information based on the diagnosis information to the portable terminal, and the work completion information is received from the portable terminal, An improvement work management system comprising: a work completion information recording means for recording. The mobile terminal includes diagnostic software receiving means for transmitting user information to the improvement work management apparatus and receiving the diagnostic software obtained as a response to the user information,
The improvement work management device is improved from device information inquiry means for inquiring device information of the work management device based on the user information received from the portable terminal, and the device information obtained by the device information inquiry means. An improvement work target determination unit that determines whether or not the device is a work target, and diagnostic software that transmits diagnostic software based on the device information to the portable terminal when the improvement work target determination unit determines that the device is an improvement work target device The improvement work management system according to claim 16, further comprising a transmission unit. The work management apparatus receives an update module from the mobile terminal, and performs update using the update module, and log information transmission means for transmitting a log by the update means to the mobile terminal. Prepared,
The portable terminal includes update module transmission means for transmitting the update module included in the improvement work information to the work management apparatus, and the work content transmission means receives the log to work completion information. The improved work management system according to claim 16 or 17, wherein the improved work management system is included.   The improvement work management according to any one of claims 16 to 18, wherein when the improvement work availability determination means determines that no improvement work is necessary, the improvement work management means notifies the portable terminal that no improvement work is necessary. system.   The improvement work according to any one of claims 16 to 19, wherein when the improvement work target determination means determines that the device is an improvement work non-target device, the improvement work target determination means notifies the portable terminal that the device is an improvement work non-target device. Management system. Work management device managed by another device, portable terminal that receives the work management device and a state via a wireless line, an improvement work management device that manages the presence / absence of improvement work from the state, a customer's An improvement work management system comprising a customer information management device for managing information,
The work management device includes information extraction means for extracting diagnostic information using diagnostic software received from the portable terminal and transmitting the diagnostic information to the portable terminal,
The portable terminal transmits the diagnostic software to the work management device, receives diagnostic information from the work management device using the diagnostic software, and receives the diagnostic information from the work management device. Improvement work receiving means for transmitting to the management device and receiving the improvement work information obtained as a response; and work content transmission means for sending work completion information to the customer information management device,
The improvement work management device receives diagnosis information of the work management device obtained using the diagnostic software from the mobile terminal, and determines whether or not improvement work is necessary, When it is determined that the improvement work is necessary by the improvement work availability determination means, the improvement work information transmission means for transmitting the improvement work information based on the diagnosis information to the mobile terminal, and
The customer information management device includes an operation completion information recording unit that receives and records the operation completion information from the portable terminal, and an improved operation management system. The mobile terminal includes diagnostic software receiving means for transmitting user information to the customer information management device and receiving the diagnostic software obtained from the improvement work management device as a response to the user information from the improvement work management device,
The improvement work management device is an improvement work target determination unit that determines whether the non-work management device is a device to be improved from the device information of the work management device received from the customer information management device; When the improvement work target determination means determines that the device is an improvement work target device, the diagnosis software transmission means transmits diagnostic software based on the device information to the portable terminal, and
The customer information management device includes device information inquiry means for inquiring device information of the work management device based on the user information received from the mobile terminal, and the device information obtained by the device information inquiry means. 22. The improvement work management system according to claim 21, further comprising device information transmission means for transmitting to the improvement work management device. The work management apparatus receives an update module from the mobile terminal, and performs update using the update module, and log information transmission means for transmitting a log by the update means to the mobile terminal. Prepared,
The portable terminal includes update module transmission means for transmitting the update module included in the improvement work information to the work management apparatus, and the work content transmission means receives the log to work completion information. The improvement work management system according to claim 21 or 22, characterized in that the improvement work management system is included.   The improvement work propriety judging means notifies the fact that no improvement work is necessary to the portable terminal and the customer information management device when judging that the improvement work is not necessary. Improvement work management system as described in.   The improvement work target determination means, when determining that the device is an improvement work non-target device, notifies the portable terminal and the customer information management device that the device is an improvement work non-target device. The improved work management system described in the section. An information extraction step of extracting diagnostic information using diagnostic software received via a wireless communication line;
A diagnostic information transmission step of transmitting the diagnostic information via the wireless communication line;
An update step of receiving an update module obtained as a response to the diagnostic information and executing an update using the update module;
And a log information transmission step of transmitting a log by the update via the wireless communication line. A diagnostic information receiving step of transmitting diagnostic software via a wireless communication line and receiving diagnostic information obtained using the diagnostic software;
An improvement work receiving step of transmitting the diagnosis information via a network and receiving improvement work information obtained as a response;
An improvement work management method for a portable terminal comprising: a work content transmission step of transmitting work completion information via the network. Receiving the diagnostic information of the work management device obtained using diagnostic software, and determining whether or not improvement work is necessary;
An improvement work information transmitting step for transmitting the improvement work information based on the diagnosis information when the improvement work availability determination step determines that the improvement work is necessary. Method. A device information inquiry step of receiving user information and inquiring device information of the work management device based on the user information;
An improvement work management method for a customer information management apparatus, comprising: a device information transmission step for transmitting the device information; and a work completion information recording step for receiving and recording improvement work completion information. A diagnostic software transmission step of transmitting diagnostic software from the portable terminal to the work management device;
An information extraction step of extracting diagnostic information using the diagnostic software by the work management device and transmitting the diagnostic information to the mobile terminal;
A diagnostic information transmission step of transmitting the diagnostic information by the portable terminal to an improvement work management device;
An improvement work availability determination step for determining whether or not an improvement work is necessary based on the diagnostic information by the improvement work management device;
When it is determined that the improvement work is necessary in the improvement work availability determination step, the improvement work information transmission step for transmitting the improvement work information based on the diagnosis information to the mobile terminal;
An improvement of an improved work management system comprising: a work completion information recording step of transmitting work completion information from the portable terminal to the improved work management apparatus and recording the work completion information by the improved work management apparatus Work management method. An information extraction process for extracting diagnostic information using diagnostic software received via a wireless communication line;
Diagnostic information transmission processing for transmitting the diagnostic information via the wireless communication line;
An update process for receiving an update module obtained as a response to the diagnostic information and executing an update using the update module;
A program that causes a computer to execute log information transmission processing for transmitting a log of the update via the wireless communication line. Diagnostic information reception processing for transmitting diagnostic software via a wireless communication line and receiving diagnostic information obtained using the diagnostic software;
Improvement work reception processing for transmitting the diagnosis information via the network and receiving improvement work information obtained as a response;
A program for causing a computer to execute work content transmission processing for transmitting work completion information via the network. Receiving diagnostic information of the work management device obtained using diagnostic software, and determining whether or not improvement work is necessary;
A program for causing a computer to execute improvement work information transmission processing for transmitting improvement work information based on the diagnosis information when it is determined that the improvement work is necessary by the improvement work availability determination processing. Device information inquiry processing for receiving user information and inquiring device information of a work management device based on the user information;
A program for causing a computer to execute a device information transmission process for transmitting the device information and a work completion information recording process for receiving and recording improvement work completion information. Diagnostic software transmission processing for transmitting diagnostic software from the mobile terminal to the work management device;
Information extraction processing for extracting diagnostic information using the diagnostic software by the work management device and transmitting the diagnostic information to the mobile terminal;
Diagnostic information transmission processing for transmitting the diagnostic information by the portable terminal to an improvement work management device;
An improvement work availability determination process for determining whether an improvement work is necessary based on the diagnostic information by the improvement work management device;
When the improvement work availability determination process determines that the improvement work is necessary, the improvement work information transmission process for transmitting the improvement work information based on the diagnosis information to the mobile terminal;
A program for causing a computer to execute work completion information recording processing for transmitting work completion information from the portable terminal to the improved work management apparatus and recording the work completion information by the improved work management apparatus.

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