JP2010092277A - Work performance management system and work performance management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To allow more precise work performance data to be collected by specifying work contents and to improve work efficiency. <P>SOLUTION: A work performance management system 1 has: an electronic tag 3 which is provided for an article C, a work place R, and a worker M and incorporates an ID corresponding to specific information for identifying each of them; a tag reader 4 which is provided for a carrier 7 and detects the ID of the electronic tag 3; a storage device 5 for accumulating the ID of the electronic tag 3 detected by the tag reader 4 as detection data T together with a detection time of day of the ID; and an information processing part 6 for fetching the detection data T accumulated by the storage device 5, storing databases D1 and D2 for associating the specific information about the ID of the detection data T with work contents, and creating and processing work performance data. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a work performance management system and a work performance management method.

  2. Description of the Related Art In recent years, in medical, nursing care facilities, accommodation facilities, and the like, a transport operation is performed in which an operator exchanges or replenishes articles such as medical materials, satellite supplies, sheets, and towels for each room. In the work in such a facility, it is necessary to go around the room efficiently because work efficiency deteriorates because work by a plurality of workers overlaps in the same room and a waiting time occurs. In addition, an efficient work plan is made by collecting and analyzing work performance data, making plans such as personnel allocation and schedule based on the work efficiency assumed for the work volume, so as not to cause excessive or shortage of personnel. Measures are taken so that

  By the way, as a conventional method of grasping the work performance, it is common that the worker records daily reports, but it is easy to mistakenly input or forget to input, the accuracy of data is low, and the frequency of recording is, for example, Since it is limited to a specific time such as after the end of a day's work, the result data depends on the memory of the worker, and accurate work time management is difficult. On the other hand, for example, Patent Document 1 discloses a system that manages work performance time using an RFID tag.

Patent Document 1 discloses an RFID tag provided with a storage area for storing, for each work unit, worker identification information, RFID reader / writer identification information indicating a work location, time information including work start time and work end time. In addition, each of the workers who are to be collected for the actual time is carried with each other, and an RFID reader / writer is installed in the vicinity of the work place for which the actual time is to be collected. A system is described in which the RFID tag is placed and the RFID tag is collected at the end of the work, whereby the work result for each work unit is stored in the RFID tag to collect the work time actual time.
JP 2005-141530 A

  However, in the conventional performance time collection system as shown in Patent Document 1, an operator and a predetermined work place are specified, and the work time can be managed, but specific work contents are specified. It is a configuration that can not be. Specifically, this is a case where a single person performs a plurality of operations at the same location. For example, in a medical facility, it is impossible to identify whether a nurse feeds or drip in a hospital room. In other words, there is room for improvement in terms of work performance management, which is necessary for planning personnel allocation and transportation order throughout the work.

  The present invention has been made in view of the above-described problems. By identifying the work content, it is possible to collect more accurate work performance data, and work performance management that can improve work efficiency. An object is to provide a system and work performance management method.

In order to achieve the above-mentioned object, the work performance management system according to the present invention is a work performance management system for managing work performance for carrying an article on a carriage and transporting it to a work place in a facility,
An electronic tag provided with an article, a work place, and an operator, and an ID corresponding to specific information for identifying each of the articles, a tag reader provided on the carriage and capable of detecting the ID of the electronic tag, Storage means for accumulating the ID detected by the tag reader as detection data together with the detection time of the ID, a basic information database in which the ID of the article, the work place, the worker and the specific information are associated, and the work content corresponding to the ID Is stored in the work content database, the detection data is taken in, and the specific information and the work content corresponding to the ID of the detection data are associated with each other based on the basic information database and the work content database. And an information processing means for generating and processing.

  Further, in the work performance management method according to the present invention, a work performance management method for managing work performance of work for carrying an article on a carriage and transporting it to a predetermined place in a facility, the article, the work place, and Detecting the ID of the electronic tag provided to the worker with the tag reader, and the ID corresponding to the specific information for identifying the article, the work place, and the worker detected by the tag reader, together with the detection time of the ID, the detection data Information processing in which a process to be stored in a storage means, a basic information database in which an article, a work place, an ID of a worker and specific information are associated, and a work content database in which work contents corresponding to the ID are associated are stored In the means, the detection data is fetched from the storage means, and the specific information and the work contents corresponding to the ID of the detection data are obtained based on It is characterized by a step of creating process work record data in association on the basis of the information database and work database.

  In the present invention, each of an article, a work place, and an operator is provided with an electronic tag, and the ID of the electronic tag detected by a tag reader mounted on a cart used at the time of operation is detected time information (detection start time) in the ID. , The detection end time, etc.) is stored in the storage means as detection data, and the detection data is transmitted from the storage means to the information processing means. Then, in the information processing means, specific information for identifying the article, work place, and worker corresponding to the detection data ID is associated based on the basic information database, and the work content corresponding to the combination of detection data IDs ( (For example, loading, moving, and unloading) are related to each other based on the work content database, so that articles and work places are specified, and detailed actual work data such as “who, what, and what work was performed” Can be obtained.

In the work performance management system according to the present invention, the information processing means loads or unloads the time during which the tag reader detects the IDs of the electronic tag provided for the article and the electronic tag provided for the work place. It is preferable to recognize it as work.
In the present invention, it is possible to reliably specify the work contents as loading work or unloading work, which is the time when both the ID of the electronic tag of the article and the ID of the electronic tag of the work place are simultaneously detected. Work performance data can be created.

  According to the work performance management system and work performance management method of the present invention, work content can be specified together with work time corresponding to the ID of the electronic tag detected by the tag reader, and more accurate work performance data can be collected. It is possible to improve the work efficiency by analyzing the work performance data and performing the work work management required at the high level for planning the personnel assignment and the transportation order over the whole work. .

Hereinafter, a work performance management system and a work performance management method according to an embodiment of the present invention will be described with reference to FIGS. 1 and 2.
FIG. 1 is a diagram showing an overall outline of a work performance management system according to an embodiment of the present invention, and FIG. 2 is a plan view showing an example of a facility to which the work performance management system is applied.

  As shown in FIG. 1, the work performance management system 1 according to the present embodiment uses a medical facility (hereinafter simply referred to as “facility 2”) as an example of application, and a room (work location R) in the facility 2. This is a system for managing work results when carrying out the work of loading and unloading the article C by moving to. That is, the work performance management system 1 is for recording and managing the work history of a person (worker M) who works in the facility 2, and each article C (C1, C2,...) And each work place R ( R1, R2,..., And an electronic tag 3 in which each worker M (M1, M2,...) Incorporates specific information, and a tag reader 4 that detects the electronic tag 3 within a predetermined detection range. This is for collecting the history of the flow of the worker M and the location of the article C.

Here, a storage room R1, a first examination room R2, a second examination room R3, and an examination room R4 are provided as work places R in the facility 2 according to the present embodiment.
The article C is, for example, drip, medical chart, linen, etc., and is stored in the storeroom R1. Items required for work in the storeroom R1 are loaded on the carriage 7 and transported to a predetermined work place R.

As shown in FIG. 2, the work performance management system 1 is provided in the article C, the work place R, and the worker M, and an electronic tag 3 in which an ID corresponding to specific information for identifying each is incorporated, and a cart 7 and a storage device 5 that stores the ID of the electronic tag 3 detected by the tag reader 4 as detection data T together with the detection time of the ID. Means), and the detection data T stored in the storage device 5 are fetched, and the databases D1 and D2 for associating the specific information and the work content with the ID of the detection data T are stored, and work result data is created. And an information processing unit 6 (information processing means).
Here, as will be described in detail later, the above-described specific information is, for example, identification information such as the quantity, the date of delivery of the article, and the expiration date for the article C, and identification information such as the floor number and the room name, for example, at the work place. In the worker, for example, identification information such as name and affiliation is provided. Further, the work content is identification information such as “move”, “load”, and “unload” according to the combination of IDs.

Each electronic tag 3 is attached to or carried by the article C, the work place R (R1 to R4), and the worker M, and an ID associated with the specific information of the article C, the work place R, and the worker M. The IC chip is recorded, and when they enter the communication range of the tag reader 4 in a non-contact manner, the ID is recognized by the tag reader 4. Here, the electronic tag 3 is an article electronic tag 3A that is attached to the article C or a case containing the article C, and an electronic tag 3 attached to the vicinity of the entrance of the work place R (R1 to R4). The place electronic tag 3B and the item carried by the worker M are used separately from the worker electronic tag 3C. In FIG. 1, two work place electronic tags 3B and 3B are provided for each work place R, and the ID of at least one work place electronic tag 3B is detected by the tag reader 4 located near the entrance. It is like that.
In the present embodiment, the cart 7 is also provided with a cart electronic tag 3D incorporating an ID for identifying the cart.

  The tag reader 4 provided in the cart 7 includes a communication antenna (not shown), and can be used by setting a non-contact distance (communication possible distance) with each electronic tag 3 to an appropriate communication distance. it can. The tag reader 4 has a function of receiving each ID of the electronic tag 3 within a predetermined communication range wirelessly and transmitting the ID to the storage device 5 wirelessly or by wire. The tag reader 4 can receive a plurality of electronic tags 3, 3,..., For example, the article electronic tag 3A, the work place electronic tag 3B, and the worker electronic tag 3C can be detected simultaneously. .

  The storage device 5 is mounted on the carriage 7 together with the tag reader 4. The detection data T is associated with the ID incorporated in the electronic tag 3 detected by the tag reader 4 and the detection time information S in each electronic tag 3. In addition to having a function of accumulating, it has a function of outputting (transmitting and transmitting) the tag information toward the information processing unit 6.

The information processing unit 6 is a basic information database D1 in which specific information (article information, work place information, worker information) corresponding to the IDs of the article C, the work place R (R1 to R4), and the worker M is set. (Article database D11, work place database D12, worker database D13) and work content database D2 set according to the combination of IDs are registered. The specific information corresponding to the ID of the detection data T input from the storage device 5 mounted on the carriage 7 is associated based on the basic information databases D11, D12, D13, and the work content database D2 is operated based on the combination of IDs. By performing the process of extracting and associating the contents, work result data E is created.
Although not specifically shown in FIG. 1, the information processing unit 6 can be arranged at an appropriate position and can communicate with the storage devices 5 of the plurality of carriages 7, 7,. The entire work can be processed collectively.

Here, the basic information database D1 stores specific information (described above) corresponding to the IDs of the article C, the work place R, and the worker M. In the article database D11, for example, quantities and articles are carried in. Information such as date and expiration date, information such as floor number and room name in the work place database D12, and information such as name and affiliation in the worker database D13, for example.
The work content data D2 is information in which work details such as “move”, “load”, and “unload” are set according to the combination of IDs. For example, in the work content database D2, the loading time is the time during which the article electronic tag 3A and the work place electronic tag 3B are detected in the storeroom R1, and other work places (first examination room R2, second examination room R3, inspection) The time during which the article electronic tag 3A and the work place electronic tag 3B are detected in the room R4) is set as an unloading operation.

Next, the operation of the work performance management system 1 configured as described above and the work performance management method using the work performance management system 1 will be described with reference to the drawings.
As shown in FIG. 2, in the work performance management system 1, each of the article C, the work place R, and the worker M is provided with the electronic tag 3, and is detected by the tag reader 4 mounted on the carriage 7 used at the time of work. The ID of the electronic tag 3 is accumulated in the storage device 5 as detection data T together with the detection time information S (detection start time, detection end time, etc.) in the ID, and the detection data T is stored in the information processing unit 6 from the storage device 5. Sent. Then, in the information processing unit 6, specific information for identifying each of the article C, the work place R, and the worker M corresponding to the ID of the detection data T is associated based on the basic information database D1 (D11, D12, D13). In addition, the work content (for example, movement, loading, unloading) corresponding to the combination of the IDs of the detection data T is associated based on the work content database D2, so that the article or the work place is specified. Detailed work data E such as “which article and which work was performed” can be obtained.

  As shown in FIG. 1 and FIG. 2, more specifically, in this work performance management method, the work of transporting articles between the storeroom R1 of the facility 2 and the other rooms R2, R3, R4 is performed. Then, the operation of loading the article C as the storage room R1 on the predetermined cart 7 and moving the article C in the order of the first examination room R2, the second examination room R3, and the examination room R4 will be described. .

First, the worker M and the cart 7 to be used are associated before the work starts. That is, the worker M causes the portable electronic tag 3C to be read by the tag reader 4 of the predetermined carriage 7, whereby the carriage 7 and the ID of the worker M are associated with each other and stored in the storage device 5 (step S1).
When the predetermined article C is loaded onto the carriage 7 in the storage R1, the ID of the work place electronic tag 3A attached to the entrance of the storage R1 by the tag reader 4 is obtained by bringing the carriage 7 close to the entrance of the storage R1. The detection start time (detection time information S) of this ID is accumulated in the storage device 5 together with this ID (step S2).

  Subsequently, by loading a predetermined article C onto the carriage 7, the article C enters the detection range of the tag reader 4, and the ID of the article electronic tag 3A attached to the article C is automatically read by the tag reader 4. . At this time, the tag reader 4 detects both the article electronic tag 3A and the work place electronic tag 3B in the storeroom R1, and accumulates them together with the detection time information S in the storage device 5 (step S3). Then, after the loading is completed, the carriage 7 is moved toward the next work place (first examination room R2), but the work place electronic tag 3B in the tag reader 4 is brought into a non-detection state by moving the carriage 7 away from the storeroom R1. (Step S4).

  Then, when the cart 7 on which the article C is placed is moved to a predetermined work place (here, the first examination room R2) and stopped near the first examination room R2, the ID of the work place electronic tag 3B is obtained by the tag reader 4. At this time, the article electronic tag 3A, the work place electronic tag 3B, and the detection time information S are accumulated in the storage device 5 (step S5). In the first examination room R2, a part of the article C is loaded and unloaded.

Next, after the loading and unloading work in the first examination room R2, the carriage 7 is moved toward the next work place (second examination room R3), but the tag reader is moved when the carriage 7 leaves the first examination room R2. The work place electronic tag 3B in 4 becomes a non-detection state (step S6). Then, when the cart 7 on which the remaining articles C are placed is moved to the second examination room R3 and stopped near the second examination room R3, the work place electronic tag attached to the second examination room R3 by the tag reader 4 The ID of 3B is detected, and at this time, the article electronic tag 3A, the work place electronic tag 3B, and the detection time information S are accumulated in the storage device 5 (step S7).
Further, in the present embodiment, the carriage 7 is moved from the second examination room R3 to the examination room R4 in the same order as described above, and all articles C are loaded and unloaded in the examination room R4 (step S8). That is, when the article C is out of the communicable range of the tag reader 4 in the inspection room R4, the detection of the ID of the article electronic tag 3A is interrupted.

  Next, the detection data T accumulated in the storage device 5 is transmitted to the information processing unit 6 at an appropriate timing. In the facility 2, a plurality of carriages 7, 7,... For performing the above-described operations such as steps S <b> 1 to S <b> 8 are provided, and the detection data T accumulated in the storage device 5 of each carriage 7 is stored. The specific information that is collected and associated with the ID of the detection data T is associated based on the basic information database D1 (that is, the article database D11, the work place database D12, and the worker database D13), and the combination of the IDs of the detection data T Corresponding work contents (for example, movement, loading, unloading) are related based on the work contents database D2, and the article C and the work place R are specified. Detailed performance work data E such as “Taka” can be obtained.

  Therefore, as the work content association processing in the information processing unit 6, when the ID of the detection data T is only the ID of the work place electronic tag 3B of the storeroom R1 in step S2, the work content up to this ID detection time is displayed. It can be specified as “move”. If the ID of the detection data T is the ID of the work place electronic tag 3B of the storeroom R1 and the ID of the article electronic tag 3A of the article C in step S3, the work contents up to the detection time of these two IDs are indicated as " It can be specified as “loading operation”. Similarly, since only the ID of the article electronic tag 3A is detected in step S4, it is specified as “move”. In step S5, the ID of the article electronic tag 3A and the ID of the work place electronic tag 3B in the first examination room R2 are specified. Since it is detected, it is specified as “unloading work”, and the same applies to step S6 and subsequent steps.

  As described above, in the work performance management system and work performance management method according to the present embodiment, the work content can be specified together with the work time in accordance with the ID of the electronic tag 3 detected by the tag reader 4, so that more accurate work can be performed. It is possible to collect performance data E, and by analyzing this work performance data, it is possible to perform work performance management at a high level necessary for planning personnel allocation and transportation order over the entire work. Can be improved.

As mentioned above, although embodiment of the work performance management system and work performance management method by this invention was described, this invention is not limited to said embodiment, It can change suitably in the range which does not deviate from the meaning. is there.
For example, in the present embodiment, a medical facility is an application target, and four work places R (a storeroom R1, a first examination room R2, a second examination room R3, and an examination room R4) are provided, and the article C also corresponds to the medical facility. However, the present invention is not limited to these, and accommodation facilities such as hotels may be applied. In short, any work that transports a plurality of articles to a plurality of work places may be used.

In addition, a dedicated input terminal is installed on the carriage 7, and information that is not included in the specific information corresponding to the preset ID, detailed work content, detailed work start time, or the like is individually input as necessary. It is also possible to make it. Thereby, detailed and accurate information can be added to the work record data E created by the information processing unit 6.
Further, the configuration of the specific information (basic information database D1), the content of the work content database D2, the installation position of the electronic tag 3, the number of carriages 7, the number of workers M, the position of the information processing unit 6, etc. It can be arbitrarily set according to conditions such as facility conditions and work forms.

It is a figure which shows the whole outline | summary of the work performance management system by embodiment of this invention. It is a top view which shows an example of the facility to which the work performance management system is applied.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Work performance management system 2 Facility 3 Electronic tag 3A Article electronic tag 3B Work place electronic tag 3C Worker electronic tag 4 Tag reader 5 Storage device (storage means)
6 Information processing section (information processing means)
7 Carriage C Article R Work place M Worker D Basic information database E Work performance database S Detection time information T Detection data

Claims (3)

A work result management system for managing work results of carrying articles to a work place in a facility on a carriage,
An electronic tag that is provided in the article, the work place, and the worker, and that incorporates an ID corresponding to specific information that identifies each of the article,
A tag reader provided on the carriage and capable of detecting the ID of the electronic tag;
Storage means for storing the ID detected by the tag reader as detection data together with the detection time of the ID;
The article, the work location, a basic information database that associates the ID of the worker with the specific information, and a work content database that associates work content corresponding to the ID are stored, and the detection data is stored in the database. Information processing means for taking in and creating work performance data by associating specific information and work content corresponding to the ID of the detection data based on the basic information database and work content database;
A work performance management system characterized by comprising:   The information processing means recognizes the time during which the tag reader detects the IDs of the electronic tag provided in the article and the electronic tag provided in the work place as loading work or unloading work. The work performance management system according to claim 1. A work performance management method for managing work performance of work for carrying articles to a predetermined place in a facility on a carriage,
Detecting the ID of the electronic tag provided to the article, the work place, and the worker with a tag reader;
Storing the ID corresponding to specific information for identifying each of the article, the work place, and the worker detected by the tag reader in a storage unit as detection data together with a detection time of the ID;
In the information processing means in which the article, the work place, the basic information database that associates the ID of the worker and the specific information, and the work content database that associates the work content corresponding to the ID are stored, Capturing the detection data from the storage means, and associating the specific information and the work content corresponding to the ID of the detection data based on the basic information database and the work content database to create work performance data;
The work performance management method characterized by having.

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