JP2010049492A - System and method for providing a plurality of services - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a plurality of services suited to a total budget of a customer and matched with customer's requests. <P>SOLUTION: Relation between customer's attributes such as the family constitution of a customer M and an appliance or the like to be used with the reception of services and power consumption is stored as consumption information, and relation between the service contents of a fixed service and its charge is stored as charge information. An amount obtained by subtracting a preset margin amount from a total budget amount presented from the customer M is set as a real budget amount, a power consumption is obtained based on the stored consumption information according to the customer's attributes presented from the customer M, a power rate is calculated from the power consumption, and the service contents of the fixed service allowed to be presented are obtained based on a remaining budget amount obtained by subtracting the calculated rate from the real budget amount and the stored rate information. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a multiple service providing system and a multiple service providing method for providing services at a fixed amount when providing a plurality of services to the same consumer.

For example, in a group company, a service and a product are provided from each company to a consumer, and the customer may receive a plurality of services and products from the group company. In such a case, the customer considers the service contents / service menu and service fee provided by each company, determines the service contents to be received, and contracts with each company. Each company received a service and paid a service fee separately to each company. On the other hand, there is known a group sales management system for group companies that can efficiently and collectively manage group company products even when a plurality of order sources (group companies) coexist (for example, (See Patent Document 1).
Japanese Patent Laid-Open No. 2005-216033

  By the way, when receiving a plurality of services, the total of the service charges is the sum of the individual service charges, and may be high depending on the service contents and the number of services. For this reason, it may exceed the amount initially planned as a total budget for receiving a plurality of services, which is a heavy burden on the consumer. On the other hand, some services may be essential for consumers, some may not be required, or some services may be changed. Further, since the consumer pays the service fee separately to each company, it may not be easy to grasp whether or not the total service fee exceeds the total budget.

  Accordingly, an object of the present invention is to provide a multi-service providing system and a multi-service providing method capable of providing a plurality of services that match a customer's total budget and meet the demands of the customer. .

  In order to achieve the above object, the invention described in claim 1 is a multi-service providing system that provides a plurality of services to consumers at a fixed amount, and a service in which a charge fluctuates in accordance with the amount of service used is metered. Service, service content and service fixed price are fixed services, and the customer's family structure and the customer attributes such as equipment used for receiving services and the service usage of metered service From the first storage means for storing the relationship as pay-per-use information, the second storage means for storing the relationship between the service content of the fixed service and its charge as charge information, and the total budget amount presented by the consumer An amount obtained by subtracting a preset margin amount is set as an actual budget amount, and based on the metering information stored in the first storage means according to the consumer attribute presented by the consumer. The service usage amount of the pay-per-use service is calculated, the charge of the pay-per-use service is calculated from the service use amount, and the remaining budget amount obtained by subtracting the calculated charge from the actual budget amount and stored in the second storage means Service indexing means for determining the service content of a fixed service that can be provided based on the charge information.

  According to this invention, the metered service information for the metered service is stored in the first storage means, and the fee information for the fixed service is stored in the second memory means. Then, when the total budget amount and customer attributes are presented by the customer, the service usage calculation unit calculates the service usage of the pay-as-you-go service, and further calculates the service content of the fixed service that can be provided. It is.

  The invention according to claim 2 is the multiple service providing system according to claim 1, wherein the service usage of the metered service actually used is less than the service usage calculated by the service indexing means. It is characterized by comprising return means for adding the amount obtained by converting the difference in service usage into a charge to the margin amount and returning the margin amount to the customer at a predetermined time.

  According to a third aspect of the present invention, in the multiple service providing system according to the second aspect, the return means reduces the total budget amount based on the margin amount.

  According to a fourth aspect of the present invention, in the multiple service providing system according to any one of the first to third aspects, the service usage of the metered service actually used exceeds the service usage determined by the service indexing means. And subtracting an amount obtained by converting the difference in the service usage into a charge from the margin amount, and when the margin amount is equal to or less than a predetermined amount, the compensation means for requesting the customer to compensate is provided. Features.

  According to a fifth aspect of the present invention, in the multiple service providing system according to the fourth aspect, the compensation means includes a fee according to a service usage amount of a metered service actually used, the total budget amount, and the second budget amount. Based on the charge information stored in the storage means, the service content of the fixed service that can be changed is determined, and the result is presented to the consumer.

  The invention according to claim 6 is a multi-service providing method for providing a plurality of services to consumers at a fixed amount, wherein a service whose fee fluctuates in conjunction with the service usage amount is a metered service, a service content and a fee. Is a fixed service, and the relationship between the consumer attributes such as equipment used for receiving the family structure of the customer and the service and the service usage of the metered service is used as metered information Storing the relationship between the service content of the fixed service and the fee as fee information, and subtracting a preset margin amount from the total budget amount presented by the consumer as the actual budget amount, The service usage of the metered service is determined on the basis of the stored metered information based on the customer attributes presented by the customer, and the metered service is calculated from the service usage. Calculating a fee, based on the calculated fee and the fee information the storage and remaining budget by subtracting from the actual budget, determine the service contents of providable fixed services, characterized in that.

  According to a seventh aspect of the present invention, in the multiple service providing method according to the sixth aspect, when the service usage of the metered service actually used is lower than the calculated service usage, An amount obtained by converting the difference into a charge is added to the margin amount, and the margin amount is returned to the consumer at a predetermined time.

  According to an eighth aspect of the present invention, in the multiple service providing method according to the sixth or seventh aspect, if the service usage of the metered service actually used exceeds the calculated service usage, the service usage An amount obtained by converting the difference in amount into a charge is subtracted from the margin amount, and when the margin amount is equal to or less than a predetermined amount, the customer is requested to compensate.

  According to the first and sixth aspects of the present invention, based on the total budget amount and the consumer attribute presented by the consumer, the service usage of the metered service and the service content of the fixed service that can be provided are Be indexed. For this reason, by selecting the service content desired by the customer from the determined service content, it is possible to provide a plurality of services that meet the customer's total budget and that meet the customer's request. Is possible. In addition, since the service usage and service details are calculated with a margin, even if the actual service usage exceeds the assumed (calculated) service usage, the service is still within the total budget, that is, at a fixed amount. Can be provided.

  According to the second and seventh aspects of the invention, when the service usage of the pay-per-use service that is actually used is lower than the assumed service usage, the added margin is returned to the customer. Therefore, as a result, the consumer pays a fee according to the actual service usage amount, and the customer is not damaged even if the assumed service usage amount is not accurate.

  According to the third aspect of the present invention, when the service usage of the pay-per-use service that is actually used is lower than the assumed service usage, the total budget is reduced based on the margin amount. For this reason, it becomes an appropriate total budget amount adapted to the actual service usage amount and service content, and it becomes possible to reduce the financial burden on the consumer.

  According to the inventions of claims 4 and 8, when the service usage amount of the pay-per-use service actually used exceeds the assumed service usage amount and the margin amount is equal to or less than a predetermined amount, Compensation is required. For this reason, as a result, the consumer pays a fee according to the actual service usage amount or receives only a service corresponding to the total budget amount. Therefore, even if the assumed service usage is not accurate or the customer uses the pay-as-you-go service beyond the assumption, the service provider will not be damaged and the fairness among the customers will be ensured. be able to.

  According to the fifth aspect of the present invention, when the margin amount is less than or equal to the predetermined amount, the service content of the fixed service according to the service usage amount of the pay-per-use service actually used is presented to the customer. The That is, since the service content that can be provided at a lower charge is presented to the customer, the customer can receive a more appropriate service according to the actual service usage amount without increasing the total budget amount.

  The present invention will be described below based on the illustrated embodiments.

  FIG. 1 is an image diagram showing a multiple service providing system according to an embodiment of the present invention. This multi-service providing system is a system that provides a plurality of services to the customer M at a fixed amount. In this embodiment, the companies G1 to G3, which are group companies, provide a plurality of services to the customer M. The case of supplying will be described. That is, power is supplied from the power company G1, the Internet company G2 provides the Internet connection service (hereinafter referred to as “net service”), and the insurance company G3 provides the insurance service. Here, the power supply corresponds to a pay-as-you-go service, which is a service whose fee fluctuates according to the amount of power used (service usage), and the service content and fee are fixed for the net service and insurance service. It corresponds to the fixed service that is the service.

  In addition, it is assumed that the contact company for the customer M is the electric power company G1, and that the services from the respective companies G1 to G3 can be received by applying to the electric power company G1 and paying for all services. Further, as shown in FIG. 2, each company G1 to G3 includes management servers 1 to 3, which are connected to each other via a dedicated line or the like, and communicate with each other through a public communication network N. The personal computer M1 or the like can access the first server 1 of the power company G1.

  As shown in FIG. 3, the first server 1 of the power company G1 mainly includes a first database (first storage means) 11, an indexing task (service indexing means) 12, and a return / compensation task. (Reduction means, compensation means) 13 and a central processing unit 14 for managing and controlling them. In the first database 11, the relationship between the consumer attribute of the consumer and the amount of power used is stored as usage information (metered amount information). Here, the consumer attribute includes the family structure of the consumer M, the equipment to be used when receiving power supply, and the contract number when the consumer M has already contracted with the power company G1. included.

  Specifically, first, as shown in FIG. 4A, for each contract number, the past monthly average power usage of the customer M is stored, and the power usage here is IH (described later) It means the amount of electric power (AC 100V) used other than electric power (AC 200V) for using an electromagnetic induction heating) cooking heater or an electric water heater (equipment to be used when receiving service). Further, as shown in FIG. 4 (b), the average household average monthly power consumption is stored for each type of IH cooking heater. In the figure, “radiant” means a far infrared cooking heater. Furthermore, as shown in FIG.4 (c), the average monthly household electric power consumption is memorize | stored for every type of electric water heater. Here, you may memorize | store the monthly average electric power consumption of an IH cooking heater and an electric water heater for every family structure of a consumer.

  On the other hand, the second server 2 of the Internet company G2 is provided with a second database (second storage means) 21, in which the relationship between the service content of the net service and its fee is charged. It is stored as information. Specifically, as shown in FIG. 5, a monthly fee is stored for each connectable time that is a service content.

  Similarly, the third server 3 of the insurance company G3 includes a third database (second storage means) 31, and the third database 31 has a relationship between the service content of the insurance service and its fee. It is stored as fee information. Specifically, as shown in FIG. 6, a monthly insurance premium is stored for each insurance claim (compensation amount) that is a service content.

  The indexing task 12 of the first server 1 is a program for determining the amount of power used and the contents of services that can be provided based on the total budget amount presented by the customer M and the customer attributes. It is based on the flowchart shown. Here, the input parameters at the time of activation are the total budget amount and customer attributes.

First, the actual budget amount is calculated by subtracting a preset margin amount from the total budget amount (step S1). Here, the margin amount is set based on the variability of the total budget amount and the power usage amount (service usage amount), and may be modified and varied with the system operation. For example, when the total budget is 20,000 yen and the margin is 10% of the total budget, the actual budget is calculated as follows.
Actual budget = total budget (20,000 yen)-margin (20,000 yen x 10%) = 18,000 yen

  Next, the power usage amount is determined based on the consumer attribute and the usage amount information of the first database 11 (step S2). Specifically, first, when the customer attribute includes a contract number, the monthly average power consumption of the contract number from the first database 11 (see FIG. 4A) (hereinafter referred to as “assumed power usage amount”). EP1 ”). When the consumer attribute includes the type of IH cooking heater, the monthly average power consumption of the type (hereinafter referred to as “assumed power consumption EP2”) from the first database 11 (see FIG. 4B). To get. Similarly, when the type of electric water heater is included in the consumer attribute, the monthly average power consumption of the type (hereinafter, “assumed power usage EP3”) from the first database 11 (see FIG. 4C). Get). Then, the power usage amount EP2 and the power usage amount EP3 are added to calculate and calculate an assumed power usage amount EP4 of AC 200V.

Subsequently, an assumed power charge EF, which is a charge related to power supply, is calculated from the calculated power consumption (step S3). That is, the assumed power charge EF1 for the assumed power usage amount EP1 of AC 100V and the assumed power charge EF4 for the assumed power usage amount EP4 of AC 200V are calculated by the following formula, and these are added to calculate the assumed power rate EF. To do.
Assumed power charge EF1 = Assumed power consumption EP1 × charge per unit power + basic charge Assumed power charge EF4 = Assumed power usage EP4 × charge per unit power + basic charge

  Next, the calculated estimated power rate EF is subtracted from the actual budget amount to calculate the remaining budget amount (step S4). For example, when the assumed power rate EF is 8,000 yen, the remaining budget amount is calculated as 10,000 yen in the above example. Here, when there are a plurality of metered services as well as power supply, the metered service charges are calculated for all metered services (steps S2 and S3), and the total is subtracted from the actual budget amount. Calculate the remaining budget amount.

Subsequently, based on the calculated remaining budget amount and the fee information stored in the databases 21 and 31, service contents of the net service and insurance service that can be provided are determined (step S5). Specifically, the second server 2 and the third server 3 are accessed, and the combination of the service contents such that the total is less than or equal to the remaining budget amount is combined with the charge information of the second server 2 (see FIG. 5). It is calculated from the charge information of the third server 3 (see FIG. 6). For example, when the remaining budget amount is 10,000 yen in the above example, the following combinations are calculated.
Internet service connection time is "unlimited" and insurance is "4 million yen"
Internet service connection time is "within 12 hours", insurance is "8 million yen", etc.

  Here, each of the service charges is discounted in consideration of the cost that is reduced by using only the power company G1 as the window for the customer M. For example, when the actual budget is 18,000 yen, it is set so that a service corresponding to a total service of 20,000 yen when receiving services individually at each company G1 to G3 can be received. In other words, even if the margin amount is subtracted from the total budget amount and the service contents are allocated within the actual budget amount as described above, no substantial burden is placed on the customer M.

  When the actual power usage is less than the estimated power usage EP1 and EP4 calculated by the indexing task 12, the reduction / compensation task 13 returns the amount converted to the price to the customer M, and actually Is a program for requesting the customer M to compensate for the amount of money obtained by converting the difference into a charge when the power usage amount exceeds the assumed power usage amounts EP1 and EP4, and is based on the flowchart shown in FIG. Here, the return / compensation task 13 uses a power management amount (hereinafter referred to as “actual power usage”) measured by a power meter M2 installed in a customer's house as a charge management server (see FIG. It is activated when it is input to the terminal (specifically, not shown). Specifically, it is activated on the fixed day of every month.

  First, an actual power charge based on the actual power consumption (hereinafter referred to as “actual power charge RF”) is calculated (step S11). Specifically, the actual power charge RF is calculated in the same manner as in step S3 in the indexing task 12. Next, when the actual power charge RF is lower than the assumed power charge EF (in the case of “Y” in step S12), the difference is added to the margin amount (step S13), and the actual power charge RF becomes the assumed power charge EF. In the above case (in the case of “N” in step S12), the difference is subtracted from the margin amount (step S14).

  As a result, if the margin amount is less than or equal to a preset amount (lower limit) (“Y” in step S15), the services of the net service and insurance service that can be provided according to the actual power consumption The contents are determined (step S16). In other words, as will be described later, the margin amount is stocked while being adjusted every month, and when the margin amount falls below the lower limit, it is determined that the original service content cannot be continued, and as a supplement, the actual power The service content is adapted to the usage amount. Specifically, after step S4 of the indexing task, the service contents of the net service and the insurance service are determined using the actual power charge RF instead of the assumed power charge EF. Thus, in the above example, for example, a combination of service contents is determined such that the remaining budget amount is from 10,000 yen to 8,000 yen, and the total amount is less than the remaining budget amount (8,000) yen.

  On the other hand, when the margin amount is larger than the preset lower limit value (in the case of “N” in step S15), it is determined whether or not it is a predetermined time (step S17). Here, the predetermined time is a time when the margin amount is returned to the customer M. In this embodiment, the predetermined time is a predetermined time of one year, that is, a time once a year. If it is not the predetermined time, this task is terminated. In this way, the margin amount is adjusted every month.

  In the case of a predetermined time (in the case of “Y” in step S17), the total budget amount after the reduction is calculated (step S18). That is, when the margin amount is equal to or greater than the predetermined amount (lower limit) in a predetermined period of one year, the total budget amount is reduced based on the margin amount as a return of the margin amount to the customer. Specifically, the monthly reduction is calculated by dividing the margin amount by 12 months, and the monthly reduction is subtracted from the initial total budget amount to calculate the total budget amount (per month) after the reduction. . For example, when the margin amount is 12,000 yen, the monthly reduction amount is calculated as 1,000 yen. In the above example, when the initial total budget amount is 20,000 yen, the total budget amount after reduction is It is calculated as 19,000 yen (20,000 yen-1,000 yen).

  Further, for example, if the monthly actual power rate RF is almost the same as the assumed power rate EF, the margin amount after one year is 12 months of the monthly margin amount (2,000 yen in the above example), Monthly reduction is the margin per month. As a result, the total budget amount after the reduction is an amount obtained by subtracting the monthly margin amount from the initial total budget amount. In other words, if the monthly actual power rate RF is approximately the same as the estimated power rate EF, the actual budget amount (in the above example, 18,000 yen), which is the amount reduced by the margin amount, will be the total budget in the following year. The amount of the margin is not required. However, since the margin is paid in the first year, the same service as the initial total budget (20,000 yen in the above example) can be received in the following year.

  Next, the operation of the multiple service providing system configured as described above and the multiple service providing method using this system will be described with reference to the timing chart shown in FIG. Here, information transmission with the consumer M is performed via the public communication network N (Internet etc.), and the consumer M uses the personal computer M1 etc.

  First, when an application for service provision including the total budget amount and customer attributes is made from the customer M to the first server 1 of the power company G1 (step S21), the first server 1 calculates the service. Task 12 is activated (step S22). As a result, the estimated power consumptions EP1 and EP4 and the service contents of the net service and the insurance service are determined as described above, and the result is presented to the customer M (step S23). Then, the service contents desired by the customer M are selected from the determined service contents, and a contract decision is transmitted to the first server 1 (step S24), and contract processing is performed in the power company G1 ( Step S25). Subsequently, the contract contents including the name, address, service contents, service start date, etc. of the customer M are transmitted from the power company G1 to the Internet company G2 and the insurance company G3 (step S26). Services are provided and supplied to the consumer M from G1 to G3 (step S27).

  Next, when the actual power consumption measured by the power meter M2 of the customer M is input to the charge management server of the power company G1 (step S28), the return / compensation task 13 is activated (step S29). If it is determined as described above that the initial service content cannot be continued (should be compensated) (in the case of “Y” in step S30), the new service determined in step S16 is used. The service contents of the net service and the insurance service are presented to the customer M (step S31). In addition, when it is determined that the total budget should be reduced (returned) as described above (in the case of “Y” in step S32), the total budget after reduction calculated in step S18 described above. The amount is presented to the customer M (step S33).

  As described above, according to the multiple service providing system and the multiple service providing method, based on the total budget amount presented by the consumer M and the consumer attributes, the assumed power usages EP1 and EP4 and the services that can be provided The contents are determined. Then, by selecting a service content desired by the customer M from the determined service contents, a plurality of services that match the customer M's budget and meet the demand of the customer M are provided. Is possible. In addition, since the estimated power usage amounts EP1 and EP4 and the service contents are determined while leaving the margin amount, even if the actual power usage amount exceeds the assumed power usage amount EP1 and EP4, the total amount is not changed unless the margin amount is below the lower limit value. Service can be provided within the budget amount, that is, at a fixed amount.

  Further, when the actual power usage is below the assumed power usage EP1 and EP4, the total budget is reduced based on the margin. For this reason, it becomes the total budget amount that is more suitable for the actual power consumption and the service contents, and the customer M is not damaged even if the assumed power consumptions EP1 and EP4 are not accurate. On the other hand, when the actual power usage exceeds the assumed power usage EP1 and EP4 and the margin amount is less than or equal to a preset lower limit, new service content corresponding to the actual power usage is presented to the customer M Is done. For this reason, the consumer M can receive a more appropriate service according to the actual power consumption without increasing the total budget, and can ensure fairness among the consumers M.

  Although the embodiment of the present invention has been described above, the specific configuration is not limited to the above embodiment, and even if there is a design change or the like without departing from the gist of the present invention, Included in the invention. For example, the following modifications are also included.

  First, in the above embodiment, the total budget is reduced as a return to the customer M, but points are given to the customer M so that the points can be used inside and outside the group companies G1 to G3. May be. In this case, the return / compensation task 13 converts the margin amount into points, adds or subtracts points based on the monthly actual power rate RF, and notifies the customer M of the number of points (step S33).

  In addition, a new service content corresponding to the actual power usage is presented to the customer M as a request for compensation to the customer M, but when the actual power usage exceeds the assumed power usage EP1, EP4. A warning (recommendation to save electricity usage) may be given. Or, if the margin amount falls below the lower limit, you will be asked to pay an additional fee, or if the margin amount becomes negative, the negative amount will be deducted (appropriated) from the next month's margin amount or estimated power rate EF. The power usage may be limited. In this case, the return / compensation task 13 determines whether or not a warning, a payment request, or a power consumption limit is necessary (step S12, step S15), and notifies the customer M of the result (step S31).

  By the way, although the case of the group company of the electric power company G1 has been described, other group companies such as a communication company may be used. For example, in the case of a group company of a communication company, a telephone communication service or the like corresponds to a metered service. Furthermore, it is needless to say that the present invention can be applied to provision of a plurality of services outside the group company.

It is an image figure which shows the multiple service provision system which concerns on embodiment of this invention. FIG. 2 is a layout diagram of servers and the like in the system of FIG. 1. It is a schematic block diagram of the 1st server in FIG. The data structure of the 1st database of the 1st server of FIG. 3 is shown, (a) is the usage-amount information by a contract number, (b) is the usage-amount information by IH type, (c) is the usage by an electric water heater type It is a figure which shows quantity information. It is a data block diagram of the 2nd database of the 2nd server in FIG. It is a data block diagram of the 3rd database of the 3rd server in FIG. It is a flowchart of the indexing task of the 1st server of FIG. FIG. 4 is a flowchart of a return / compensation task of the first server in FIG. 3. It is a timing chart which shows the multiple service provision method which concerns on embodiment of this invention.

Explanation of symbols

1 1st server 11 1st database (1st storage means)
12 Indexing task (service indexing means)
13 Reduction / compensation tasks (reduction means, compensation means)
14 Central processing unit 2 2nd server 21 2nd database (2nd memory | storage means)
3 3rd server 31 3rd database (2nd memory | storage means)
G1 Electric power company G2 Internet company G3 Insurance company M Consumer

Claims (8)

A multi-service providing system that provides a plurality of services to consumers at a fixed price,
A service whose fee varies according to the amount of service used is a pay-per-use service, and a service whose service content and fee are fixed is a fixed service.
First storage means for storing, as metered information, a relationship between a consumer attribute such as a device used when receiving a family structure of a customer and a service, and a service usage of a metered service;
Second storage means for storing the relationship between the service content of the fixed service and the charge as charge information;
The amount obtained by subtracting a preset margin amount from the total budget amount presented by the consumer is set as the actual budget amount, and the metered amount system stored in the first storage means according to the consumer attribute presented by the consumer. Based on the information, the service usage amount of the metered service is calculated, the fee of the metered service is calculated from the service usage amount, the remaining budget amount obtained by subtracting the calculated fee from the actual budget amount, and the second storage means Service indexing means for determining the service content of a fixed service that can be provided based on the stored fee information;
A multi-service providing system comprising:   If the service usage of the pay-as-you-go service that is actually used is less than the service usage calculated by the service indexing means, the amount of the difference in service usage converted into a charge is added to the margin amount. 2. The multiple service providing system according to claim 1, further comprising return means for returning a margin amount to the consumer at a predetermined time.   3. The multiple service providing system according to claim 2, wherein the return means reduces the total budget amount based on the margin amount.   If the service usage of the pay-as-you-go service actually used exceeds the service usage calculated by the service indexing means, the amount obtained by converting the difference in the service usage into a fee is subtracted from the margin amount, and this The multi-service providing system according to any one of claims 1 to 3, further comprising compensation means for requesting the consumer to compensate when a margin amount becomes a predetermined amount or less.   The compensation means is a service of a fixed service that can be changed based on the charge according to the service usage of the pay-per-use service actually used, the total budget, and the charge information stored in the second storage means. 5. The multiple service providing system according to claim 4, wherein contents are determined and the result is presented to the consumer. A multi-service provision method for providing a plurality of services to consumers at a fixed price,
A service whose fee varies according to the amount of service used is a pay-per-use service, and a service whose service content and fee are fixed is a fixed service.
Stores the relationship between customer attributes such as equipment used for receiving the family structure of the customer and the service and the service usage of the metered service as metered information,
Stores the relationship between fixed service content and its charge as charge information,
The amount obtained by subtracting a preset margin amount from the total budget amount presented by the consumer is set as the actual budget amount, and the metered service based on the stored metered amount information according to the consumer attribute presented by the consumer Service usage for
Calculate the service content of the fixed service that can be provided based on the remaining budget amount obtained by subtracting the calculated fee from the actual budget amount and the stored fee information, by calculating the fee for the metered service from the service usage amount,
A method for providing a plurality of services.   When the service usage of the pay-as-you-go service that is actually used is less than the calculated service usage, the amount obtained by converting the difference in the service usage into a fee is added to the margin amount, and this margin amount is added to the predetermined amount. The method of providing multiple services according to claim 6, wherein the service is returned to the customer at a time.   If the service usage of the pay-as-you-go service actually used exceeds the calculated service usage, the amount obtained by converting the difference in the service usage into a fee is subtracted from the margin, and this margin is The method for providing multiple services according to claim 6, wherein when the amount is less than or equal to an amount, the customer is requested to compensate.

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