JP2009238097A - Settlement processing system, method and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a settlement system and the like capable of easily performing payment processing by utilizing a combined machine. <P>SOLUTION: When a service provider transmits a request for creation of an invoice to a provided service to a dwelling unit information server 1 functioning as a settlement processing server, the dwelling unit information server 1 creates the invoice according to the request. A service receiver prints out the invoice from the combined machine 2, makes signature and stamping, and makes the combined machine 2 to read them, when the service receiver accepts payment. The combined machine 2 extracts the additionally-recorded image information (signature and stamping) from the read information, and transmits the same to the dwelling unit information server 1 with the code information printed on the invoice. The dwelling unit information server 1 acquires information on an account number of the service provider, an account number of the service receiver, a charge and the like on the basis of the invoice discrimination information included in the code information, extracts image information of signature and stamping from the additionally-recorded information, and transmits the information to a server of a bank with remittance request. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a payment system that can easily perform payment processing using a multi-function peripheral.

A technique is disclosed in which a payer can easily make a payment to a claimant using a mobile phone (for example, Patent Document 1). According to this technique, transfer information including requester identification information and transfer amount is coded and described in the bill. When the payer causes the mobile phone to read the code information of the invoice, the mobile phone combines the code information and transmits it to the settlement server. The settlement server authenticates the payer and executes a transfer process from the payer's account to the biller's account.
JP 2005-402047 A

  However, in the technique of Patent Document 1, it is necessary to operate the mobile phone in order to perform processing such as personal authentication even after the code information is read by the mobile phone. In addition, an elderly person who is unfamiliar with the handling of a mobile phone may cause a problem that the operation method necessary for the transfer process is unknown. Furthermore, there is a demand for a method that completes the transfer process with a single invoice without going to a store or an automatic payment machine.

  The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a settlement system or the like that can easily perform payment processing using a multifunction peripheral.

In order to achieve the above object, a payment processing system according to the first aspect of the present invention provides:
A multi-function peripheral having a reading function, and connected to the multi-function peripheral and a bank server via a network, and transmits a remittance request to the bank server based on the invoice reading information transmitted from the multi-function peripheral. A payment processing system that provides a payment processing service,
The MFP is
A printing unit that receives bill configuration information including bill content and code information including bill identification information for identifying a bill from the settlement processing server, and prints the bill as a bill;
A reading unit that reads the invoice, which is printed according to the instructions of the payer, and is additionally written with the payer's signature and a seal by a seal;
A reading information analysis unit that analyzes reading information read by the reading unit, and extracts code information and additional image information including the image information of the signature and the image information of the seal impression from the reading information;
An information transmission unit that transmits the extracted code information and additional image information to the payment processing server;
With
The payment processing server
An invoice information storage unit that stores invoice identification information, a biller account number, a payer account number, and a charge amount in association with each other;
An information receiving unit for receiving the code information and the additional image information from the multifunction peripheral;
A billing information acquisition unit that acquires a biller account number, a payer account number, and a billing amount from the bill information storage unit based on the bill identification information included in the received code information;
An extractor that extracts image information of a payer's signature and image information of a seal impression from the postscript image information;
In the bank server, the image information of the signature, the image information of the imprint, and the information acquired by the billing information acquisition unit as arguments, from the payer account number to the biller account number, A remittance processing request part for sending a remittance request for remittance of the invoiced amount;
It is characterized by providing.

The payment processing server
In the invoice, further comprising an invoice arrangement information storage unit for storing coordinate values indicating an area where a signature is made and an area where a seal is made,
The extraction unit refers to the bill arrangement information storage unit, specifies an area where the signature is made, and extracts a figure included in the area of the additional image information corresponding to the area as image information of the signature. The area to be stamped may be specified, and a graphic included in the area of the additional image information corresponding to the area may be extracted as the image information of the seal impression.

  The code information further includes vendor identification information that identifies an operator of the payment processing server, and the vendor identification information included in the code information read by the reading unit matches the vendor information of the operator of the payment processing server. In this case, the information transmission unit may transmit the extracted code information and additional image information to the payment processing server.

In addition, the settlement processing method according to the second aspect of the present invention includes:
A payment processing method using a multifunction machine having a reading function and a payment processing server connected to the multifunction machine and a bank server via a network,
In the multifunction device,
A printing step in which a printing unit receives billing configuration information including billing content and code information including bill identification information for identifying a bill from the settlement processing server, and prints the bill as a bill;
A reading step for reading the invoice, wherein the reading unit is printed by the printing unit, and a payer's signature and an imprint by a stamp are added;
The reading information analysis unit analyzes the reading information read by the reading step, and extracts code information, the image information of the signature, and the postscript image information including the image information of the seal impression from the reading information. A reading information analysis step;
An information transmitting step for transmitting the extracted code information and additional image information to the payment processing server;
In the payment processing server,
An invoice information storage unit for storing invoice information identifying information, an invoicer account number, a payer account number, and an invoice amount in association with each other;
An information receiving step for receiving the code information and the additional image information from the multifunction peripheral;
A billing information acquisition unit acquires a biller account number, a payer account number, and a billing amount from the bill information storage unit based on bill identification information included in the received code information. An information acquisition step;
An extraction step for extracting the image information of the payer's signature and the image information of the imprint from the additional image information;
The settlement processing unit uses the biller account number as an argument from the payer account number to the bank server, using the signature image information, the imprint image information, and the information acquired in the claim information acquisition step as an argument. A settlement processing step of transmitting a remittance request to remit the billed amount to an account number;
It is characterized by providing.

A program according to the third aspect of the present invention is:
A multifunction machine program for causing the multifunction machine computer to function as a multifunction machine; and a payment processing program for causing the payment processing computer connected to the multifunction machine computer via a network to function as a payment processing server. A program,
The multi-function peripheral program stores the multi-function peripheral computer.
A printing unit that receives bill configuration information including bill content and code information including bill identification information for identifying a bill from the settlement processing server, and prints the bill as a bill;
A reading unit that reads the invoice, printed according to the instructions of the payer, and additionally signed with the signature of the payer and the seal imprint of the seal;
A reading information analysis unit that analyzes reading information read by the reading unit and extracts the additional image information including code information, image information of the signature, and image information of the seal impression from the reading information;
An information transmission unit for transmitting the extracted code information and the additional image information to the payment processing server;
Function as
The payment processing program stores the payment processing computer,
An invoice information storage unit that stores invoice identification information, a biller account number, a payer account number, and a charge amount in association with each other;
An information receiving unit for receiving the code information and the additional image information from the multifunction device;
A billing information acquisition unit for acquiring a biller account number, a payer account number, and a billing amount from the bill information storage unit based on the bill identification information included in the received code information;
An extraction unit that extracts image information of a payer's signature and image information of a seal impression from the postscript image information;
In the bank server, the image information of the signature, the image information of the imprint, and the information acquired by the billing information acquisition unit as arguments, from the payer account number to the biller account number, A settlement processing unit that sends a remittance request to remit the invoiced amount,
It is made to function as.

  According to the present invention, it is possible to provide a settlement system or the like that can easily perform payment processing using a multifunction peripheral.

Hereinafter, first, the dwelling unit management support system 10 that is a target for implementing the settlement processing method according to the present embodiment will be described.
FIG. 1 is a diagram illustrating a configuration of the dwelling unit management support system 10. As illustrated, the dwelling unit management support system 10 has a configuration in which a dwelling unit information server 1 and a multifunction device 2 are connected via a network 5.

(Usage flow)
In the dwelling unit management support system 10 having the above-described configuration, a flow for performing periodic repair inspection, which is one of the apartment house management support operations, will be described with reference to FIG.
As shown in FIG. 2, the dwelling unit management support system 10 is used by a condominium contractor, a repair subcontractor, and condominium residents. First, the contractor operates a terminal device connected to the network 5 installed in the company, for example, and accesses the dwelling unit information server 1. Then, the dwelling unit information server 1 is instructed to automatically create each dwelling unit for which the document configuration information of the “inspection sheet” for instructing the residents to fill in the defective part that needs repair or inspection (step). a). Here, the document configuration information includes text information and image information, and format information relating to the appearance of the document at the time of display and printing, such as font and size of characters, paragraphing and indentation. As the document configuration information, for example, an HTML file or a PDF file is assumed, but the present invention is not limited to this.

  An example of an “inspection sheet” is shown in FIG. The check sheet includes, for example, a floor plan of a dwelling unit to be repaired and inspected at a predetermined first position (left side in the figure), and a facility corresponding to the dwelling unit type at a predetermined second position (right side in the figure). And an inspection list for filling in the contents of the defect. Here, in consideration of a floor plan and image processing to be performed later, a highlight color or a primary color system is preferable. The inspection list is also preferably a bright color other than black.

  When the inspection sheet is created (step b), the condominium residents, for example, operate the shared multifunction machine 2 installed in the condominium, and automatically create an “inspection sheet” for the dwelling unit in which they live. Instruct to print (step c). The multifunction device 2 acquires the document configuration information of the “inspection sheet” from the dwelling unit information server 1 (step d). Then, based on the read document configuration information, bitmap data is generated and printed (step e). When the resident receives the printed inspection sheet (step f), the resident enters the repair sheet on the inspection sheet and details of the defect by hand (step g).

  For example, as shown in FIG. 4, the residents fill in symbols such as circles, triangles, and squares in black at positions on the floor plan of the inspection sheet corresponding to the troubled part. Each symbol represents a different facility. For example, enter a circle when the floor (flooring) is defective, a triangle when the wall (wallpaper) is defective, and a square when the fitting is defective. Each symbol may mean equipment other than the above. In addition, the residents check the details of the defect by hand on the right side of the inspection sheet. In this way, by using a symbol and a check list together, it is possible to specify which part has a defect with respect to equipment installed over a wide area such as a floor.

  The entry is performed with a ballpoint pen of a predetermined color (for example, black) for later image processing. After filling in the inspection sheet, the resident instructs the multifunction device 2 to read the sheet (step h). The multifunction device reads the inspection sheet according to the instruction (step i).

  Incidentally, code information (QR code (two-dimensional code) in the figure) is provided at a predetermined third position of the inspection sheet (upper right corner in FIG. 3). Code information other than the QR code may be used. ) Is arranged. Details will be described in the explanation section of the “inspection sheet creation” process, but the code information includes document identification information that identifies the type of document that identifies what document configuration information the printed matter has printed. Is included. The multifunction device 2 performs various processes on the read image to analyze the code information, and transmits the processed image and the analyzed code information (including document identification information) to the dwelling unit information server 1 (step j). ).

  Based on the received document identification information, the dwelling unit information server 1 activates a program that processes the read information transmitted from the multifunction peripheral (step k). That is, when the document identification information specifies the inspection sheet, the inspection sheet is totaled, and a program for creating a work instruction is started for each of the repair subcontractors in charge of the equipment requiring inspection. The dwelling unit information server 1 starts a process for creating a work instruction according to the program.

  5 and 6 show examples of work instructions for contractors in charge of toilet repair. The dwelling unit information server 1 attaches the created work instruction as an attached file to the mail and automatically transmits it to the mail server of the repair subcontractor (step l). The repair subcontractor operates a terminal connected to the network 5 and browses the transmitted work instruction (step m). The repair subcontractor performs repair work in accordance with the work instruction (step n). When the work is completed, the work content is input from the terminal, and the work content is instructed to be registered in the dwelling unit information server 1 (step o). The dwelling unit information server 1 registers the work content in accordance with the instruction (step p). Thereafter, the dwelling unit information server 1 provides the registered information in response to requests from condominium residents and construction companies.

The respective configurations of the dwelling unit information server 1 and the multifunction device 2 for realizing the above flow will be described.
FIG. 7 is a block diagram showing a schematic configuration of the dwelling unit information server 1. The dwelling unit information server 1 includes a control unit 110, a communication unit 120, and a storage unit 130. Each of these components will be described below.

  The control unit 110 includes a CPU (Central Processing Unit) (not shown), a ROM (Read Only Memory) (not shown), a RAM (Random Access Memory) (not shown), and the like. The CPU executes a startup program stored in the ROM, thereby performing control and the like when starting the dwelling unit information server 1. In addition, the CPU executes the program stored in the storage unit 130, which will be described later, to transmit various information requested by the multifunction device 2, which will be described later, to the multifunction device 2. The RAM is used as an area for temporarily storing various data when the CPU executes a program. The program stored in the storage unit 130 may be stored in the ROM and executed.

  The communication unit 120 includes a communication interface and the like, and communicates dwelling unit information and the like with the later-described multifunction device 2 via the network 5. The communication unit 120 may perform communication based on a protocol such as TCP / IP. And a modem apparatus, an infrared communication apparatus, etc. may be included.

  The storage unit 130 is composed of a large-capacity hard disk device or the like, and stores a control program including an operating system that controls the entire dwelling unit information server 1 and its peripheral devices, a web application program that provides dwelling unit information described below, and the like. . Moreover, it functions as the customer information storage part 131, the dwelling unit information storage part 132, the charge trader information storage part 133, the document information storage part 134, the repair history information storage part 135, the apartment information storage part 136, the trader information storage part 137, and the like. A configuration example of each storage unit will be described below with reference to FIGS.

  As shown in FIG. 9A, the customer information storage unit 131 stores information related to the customer who purchased the apartment dwelling unit. Specifically, for each customer, customer identification information for identifying the customer, name of the customer, apartment identification information for identifying the apartment purchased by the customer, room number of the apartment purchased by the customer, etc. Remember. In the following description, it is assumed that the purchaser of the apartment unit is a resident of the unit.

  The dwelling unit information storage unit 132 illustrated in FIG. 9B stores information regarding the dwelling unit type of the apartment. Each apartment has several different types of dwelling units, and each type has its own floor plan and facilities. Therefore, the dwelling unit information storage unit 132 uses the apartment identification information for identifying the apartment and the type identification information for identifying the dwelling unit type as a main key, floor plan information, arrangement information, inspection list information, and entry for the apartment type of the apartment. Dwelling unit information such as area coordinate information and a room number including the dwelling unit type is stored.

  Here, the floor plan information is a pointer to an image file including information as shown on the left side of FIG. 3, which shows a floor plan of the dwelling unit specified by the apartment identification information and the dwelling unit type identification information. In the configuration example of the dwelling unit information storage unit 132 shown in FIG. 9B, the image file is in the JPEG file format, but any other image file format may be used. The arrangement information exists for each floor plan, and is a pointer to a table indicating an area on the floor plan corresponding to the room for each room shown in the floor plan.

The inspection list information includes, for example, document configuration information as shown on the right side of FIG. That is, the inspection list information constitutes a part of the inspection sheet document configuration information of the house, and includes a list of items and contents to be inspected in the dwelling unit. In the configuration example of the dwelling unit information storage unit 132 shown in FIG. 9B, the inspection list information is in an HTML file format, but any other file format that can define document configuration information may be used.
In addition, since there is not a big difference in an inspection item with a dwelling unit, some inspection list information is prepared beforehand and what is most suitable for the said dwelling unit type is set.

  The entry area coordinate information is a pointer to a table that stores areas on the inspection list that can be entered by the user. As described in step k of FIG. 2, the dwelling unit information server 1 receives reading information of an inspection sheet (information defined in the inspection list information is described in the inspection sheet) entered by the resident. Then, automatic aggregation is performed on the read information. At this time, a table indicated by the entry area coordinate information is provided with information indicating what is written in which item. In addition, since the area | region which can be filled in differs according to an inspection list, entry area coordinate information exists for every inspection list information.

  The table indicated by the entry area coordinate information stores “recognition target” and “operation process” in association with coordinate values indicating areas that can be entered by the user on the inspection list. Here, “recognition target” is a symbol or character information to be described in a writable area, and “operation processing” is associated with a symbol or character specified for the “recognition target”. The process of the dwelling unit information server 1 when it is detected in the area is stored.

  In addition, coordinate information (information indicated by the file indicated by the arrangement information) indicating the area on the floor plan corresponding to each room, coordinate information indicating the fillable area on the inspection list (information indicated by the file indicated by the input area coordinate information) ) Is defined with reference to the case where the inspection sheet is printed in a predetermined size. Accordingly, even when the inspection sheet printed with enlargement / reduction is read by the multifunction device, the information defined by the coordinate information is converted by converting the read information into the predetermined size. The scales match.

  The person in charge information storage unit 133 stores the correspondence between the equipment for each apartment room and the repair company. Even in the same type of dwelling unit, the equipment may be changed depending on the preference of the purchaser. Thus, the correspondence between the equipment and the repairer is stored for each apartment room. For example, in the configuration example shown in FIG. 9C, the person in charge information storage unit 133 is specified by the apartment identification information and the room number with the apartment identification information for identifying the apartment and the room number as the main keys. Provides information on contractors in charge of dwelling units. Here, the supplier information is pointer information that points to a table that associates the equipment of the dwelling unit with the repair supplier identification information that identifies the repair supplier in charge of the repair of the equipment.

  For example, in the person-in-charge supplier information storage unit 133 in FIG. 9C, a person in charge of each facility in the room 708 of the apartment having the apartment identification information M001 is stored in the table X. As shown in the table X, for example, the table pointed to by the contractor information stores the equipment that the contractor is responsible for in the room 708 in association with the contractor identification information that identifies the repair contractor.

  The document information storage unit 134 illustrated in FIG. 10A receives document identification information for specifying the type of document configuration information generated by the dwelling unit information server 1 and reading information including the document identification information from the multifunction device 2. Information that designates an application for processing the read information when transmitted to the information server 1 is stored in association with each other. For example, when “inspection sheet” is the document identification information of the inspection sheet, as shown in FIG. 10A, “instruction creation program” is stored in the application information. That is, when the dwelling unit information server 1 receives “inspection sheet” as document identification information, the “instruction form creation program” is activated.

  A repair history information storage unit 135 illustrated in FIG. 10B stores repair histories of various facilities provided in the dwelling unit. That is, using the order number as a primary key, apartment identification information for identifying an apartment, a room number for identifying a dwelling unit equipped with the equipment to be repaired, the name of the equipment to be repaired, the identification information of the company in charge of repairing the equipment to be repaired, the contents of repair Repair information such as the manufacturer, model number, and repair date when the repair target equipment is replaced is stored. The order number is identification information for identifying a work instruction issued by a contractor to a repair subcontractor.

  As shown in FIG. 10C, the condominium information storage unit 136 stores condominium information managed by the dwelling unit management support system 10. For example, apartment identification information for specifying an apartment, the name of the apartment, and information such as the address of the apartment are stored in association with each other.

  The contractor information storage unit 137 shown in FIG. 10D stores information on subcontractors that repair apartments. For example, the contractor identification information specifying the repair subcontractor and the information such as the name, address, and mail address of the person in charge are stored in association with each other.

  Information stored in the customer information storage unit 131, the dwelling unit information storage unit 132, the supplier information storage unit 133, the document information storage unit 134, the condominium information storage unit 136, and the supplier information storage unit 137 needs to be registered in advance. There is. On the other hand, information stored in the repair history information storage unit 135 is partly registered by the dwelling unit information server 1 when a work instruction is created, and further registered by a subcontractor when the repair work is completed.

  Next, the configuration of the multifunction machine 2 shown in FIG. 1 will be described. The multifunction device 2 acquires information from the dwelling unit information server 1, displays the acquired information on the operation panel, prints it, scans the information printed on paper, and stores the scanned information in the dwelling unit. It is a device that transmits to the information server 1.

  FIG. 8 shows a schematic configuration of the multifunction machine 2. As illustrated, the multifunction device 2 includes a control unit 210, a communication unit 220, an interface (I / F) 240, a touch panel 241, an LCD 242, a reading unit 250, and a printing unit 260. Each of these elements will be described below.

  The controller 210 includes a central processing unit (CPU) (not shown), a read only memory (ROM) (not shown), a random access memory (RAM) (not shown), and the like. Take overall control. Specifically, the CPU executes various control / arithmetic processes by executing a control program stored in the ROM. During this control / arithmetic processing, the CPU temporarily stores various data in the RAM or uses it as a work area.

  The communication unit 220 includes a communication interface and communicates various information with the dwelling unit information server 1 via the network 5. The communication unit 220 may perform communication based on a protocol such as TCP / IP. And a modem apparatus, an infrared communication apparatus, etc. may be included.

The I / F (InterFace) 240 has an interface function with an output device such as an LCD (Liquid Crystal Display) 242, and the LCD 242 displays screen information for inputting instructions and various information transmitted from the dwelling unit information server 1. To display.
The I / F 240 has an interface function with an input device such as a touch panel 241 installed on the LCD. The user can input necessary information to the multifunction device 1 by touching a predetermined place on the touch panel 241 with a hand.
In addition, the I / F 240 may include an interface function with an input device such as a keyboard and a mouse.

  The reading unit 250 is a scanner device that reads a paper document / picture / photo and converts it into digital data.

  The printing unit 260 is an output device that outputs designated data on paper or the like. The multifunction device 2 has a function of printing designated data received from a terminal device (not shown) connected to the network 5, and an electronic device designated by the user by operating an input device such as the touch panel 241. Data such as files can be printed.

  Hereinafter, in order to realize the flow shown in FIG. 2, processing performed by the dwelling unit information server 1 and the multifunction device 2 having the above-described configuration will be described. The dwelling unit information server 1 provides a web application program for dwelling unit management support. When a user (construction contractor, condominium resident, repair subcontractor, etc.) has a web browser installed and operates a terminal device (not shown) connected to the network 5 and succeeds in user authentication processing, Various functions provided by the web application program for dwelling unit management support including processing necessary for repair and inspection of the server 1 can be used.

  That is, in the user authentication process, the user accesses the URL for supporting dwelling unit management and inputs login information such as a user ID and a password. The dwelling unit information server 1 collates whether the user ID and the password match those registered in advance. If they match, it is assumed that there is a use authority, and a menu screen as shown in FIGS. 11A to 11C is transmitted from the dwelling unit information server 1 to the terminal of the user. In addition, the dwelling unit information server 1 distinguishes a contractor, a condominium resident, and a repair subcontractor based on login information, for example, for a contractor (FIG. 11 (A)) and a condominium resident (FIG. 11 (B)), and menu screen information for the repair subcontractor (FIG. 11C) is generated. The terminal displays the received menu screen information, and the user selects a function to be used from the menu screen.

  Thereafter, when a predetermined homepage of the dwelling unit management support application provided by the dwelling unit information server 1 is accessed from the terminal unit, the control unit 110 of the dwelling unit information server 1 connects to the access source terminal unit in the same procedure as described above. The screen information of the homepage is transmitted. When the screen information received by the terminal device is displayed, the user inputs predetermined information by operating an input device such as a keyboard in accordance with the displayed information. When the user presses a transmission button or a determination button that triggers transmission processing, the input content is transmitted to the dwelling unit information server 1. The dwelling unit information server 1 performs a predetermined process according to the received information.

  On the other hand, in addition to the function of reading and printing the information held by the dwelling unit information server 1, the multi function device 2 reads information described on a sheet such as an inspection sheet, and the code information is described in the read information. If it recognizes, the program which provides the function of transmitting the read information to the dwelling unit information server 1 is provided. Functions provided by the multifunction device 2 can be selected by operating the touch panel 241.

  The multifunction device 2 includes, for example, a non-contact type card reader. Then, when the user holds an IC card or the like that stores information for identifying the user (for example, the same information as the customer identification information) over the card reader, the multi-function device 2 includes the user identification information read by the card reader, An authentication request is transmitted to the dwell unit information server 1. When the authentication is successful by the dwelling unit information server 1, the user can use the function of the multifunction device 2. On the dwelling unit information server 1 side, when the authentication is successful, the user ID used for the authentication and the information specifying the original MFP 2 that inquired about the authentication are stored in association with each other. Then, the associated information is discarded when the user logs out or the time is increased because the multifunction device 2 is not operated for a predetermined time or longer.

(Automatic creation of inspection sheet)
The flow of the automatic creation process of the inspection sheet will be described with reference to FIG.
First, when the person in charge of the construction company selects the “Create Inspection Sheet” button from the menu screen shown in FIG. 11A displayed on the browser of the terminal device, the inspection sheet creation process is started. That is, a “check sheet creation” request is transmitted to the dwelling unit information server 1 (step S101). When receiving the request through the communication unit 120, the control unit 110 of the dwelling unit information server 1 transmits screen information (not shown) for inputting information necessary for creating the inspection sheet to the terminal device (step S102). . The terminal device displays the received screen information (step S103). In accordance with the screen information, the person in charge of the construction company inputs, for example, the name of an apartment for repair and inspection or a room number (a plurality of room numbers may be specified) and presses a transmission button (step S104). When the transmission button is pressed, the terminal device transmits input information to the dwelling unit information server (step S105).

  When control unit 110 receives the name of the apartment to be repaired and the room number, it generates document configuration information of an “inspection sheet” as shown in FIG. 3 for each dwelling specified by the received information. (Step S106).

  FIG. 14 shows a process for generating the document configuration information of “inspection sheet”. The control unit 110 refers to the apartment information storage unit 136 and acquires apartment identification information having the received apartment name (step 200). And the record (namely, information regarding a dwelling unit type) specified by the acquired apartment identification information and the received room number is acquired from the dwelling unit information storage part 132 (step 201). The control unit 110 generates document configuration information so that the floor plan information included in the record is arranged at a predetermined first position (left side in the example of FIG. 3) on the “check sheet” for the dwelling unit. (Step 202). Also, the inspection list information included in the record is added to the document configuration information so as to be arranged at a predetermined second position (right side in the example of FIG. 3) of the “inspection sheet” (step 203).

  Further, the control unit 110 generates code information and adds it to the document configuration information so as to be arranged at a predetermined third position (upper right corner in FIG. 3) of the “check sheet” (step 204). . As shown in FIG. 12, the code information includes vendor identification information, document identification information, attribute information, and the like.

  Here, the vendor identification information is information that identifies a company that operates the dwelling unit information server 1. Vendor identification information is added to the code information so that the dwelling unit information server 1 does not malfunction by receiving code information provided by another company. The document identification information is information for identifying the type of document configuration information. In this case, document identification information for “inspection sheet” is given. The attribute information is attribute information of the paper that is to be stored on the paper to which the code information is assigned. For example, the attribute information of the inspection sheet stores apartment identification information for identifying which dwelling unit is the inspection sheet, a room number, and the like.

  When the creation of the inspection sheet document configuration information corresponding to the designated dwelling unit is completed, the control unit 110 associates the document configuration information for the inspection sheet with the customer identification information acquired when the code information is generated. It memorize | stores in the memory | storage part 130 (step 205). When the creation of the document configuration information for the inspection sheet is completed for all the dwelling units transmitted in step S105, the inspection sheet automatic creation process ends.

  The control unit 110 can acquire the customer identification information by searching the customer information storage unit 131 using the apartment identification information acquired in step S200 and the room number of the currently processed dwelling unit as a search key. On the other hand, vendor identification information that identifies a vendor that operates the dwelling unit information server 1 is stored in the storage unit 130 in advance.

  Next, a process performed by the resident of the apartment by operating the multifunction device 2 installed in the apartment will be described. As described above, in order to use the multifunction device 2, the condominium resident performs user authentication using an IC card or the like. When the authentication process is successful, the control unit 110 of the residence information server 1 stores the user ID used for user authentication in association with the MFP 2 that has requested user authentication. Therefore, when transmitting a request from the multifunction device 2 to the dwelling unit information server 1, by which identification information for identifying the multifunction device 2 is also transmitted, the dwelling unit information server 1 is requested by which user. Can be specified.

(Inspection sheet printing process)
FIG. 15 illustrates a process in which a resident of an apartment prints an inspection sheet created for his / her dwelling unit using the multifunction machine 2. When the apartment resident operates the touch panel 241 of the multifunction device 2 and selects the inspection sheet printing function, the inspection sheet printing process is started, and the request for reading the configuration information for the inspection sheet is started together with the information specifying the multifunction device 2. Is transmitted to the dwelling unit information server 1 (step S301). The control unit 110 of the dwelling unit information server 1 reads out the document configuration information for the inspection sheet stored in association with the same customer identification information as the user ID that identifies the user from the storage unit 130. Then, the read information is returned to the request source (step S302). The multifunction device 2 generates bitmap information from the received document configuration information for the inspection sheet and prints it (step S303).

  As described in the flowchart of FIG. 2, the resident uses the pen of a predetermined color (for example, black) on the printed inspection sheet, and fills in the items desired for inspection (for example, see FIG. 4). . Then, the multifunction device 2 is instructed to read the entered inspection sheet.

(Check sheet reading process)
Hereinafter, the inspection sheet reading process performed by the multifunction machine 2 will be described with reference to FIG. The resident places the filled-in inspection sheet on the reading unit 250 of the multifunction machine 2 installed in the apartment. When the touch panel 241 is operated to select the inspection sheet reading function, the inspection sheet reading process starts. First, the reading unit 250 reads the inspection sheet and generates color digital image data (step S401). Next, the control unit 210 performs the following preprocessing to determine whether code information is written in the read image data.

  In other words, the resident may enlarge or reduce the size when printing the inspection sheet. In addition, when printing and reading are performed, the inspection sheet may be distorted. Therefore, as a pre-process for determining whether there is code information, the multi-function device 2 performs an erecting process and a distortion correcting process.

  First, as preparation for the erecting process, the control unit 210 extracts handwritten information by an existing method (step S402). The extraction of handwritten information is performed by, for example, chromatic color removal processing. That is, the chromatic color previously printed on the paper is removed, and only the handwritten black portion is extracted. For example, when a color image is represented by an RGB 24-bit image, the closer each RGB value is to 0, the closer it is to black. Therefore, for each pixel in the image, if ThB is a predetermined threshold and R <ThB, G <ThB, and B <ThB are all satisfied, it is determined that the pixel is black. Otherwise, it is removed as a chromatic color. By limiting the original printed color to a highlight color, a primary color system, or a lighter color, a handwritten portion can be extracted by such a simple method. Since the code information is used for later processing, it is described in black so that chromatic colors are not removed. As a method for extracting handwritten information, a method other than chromatic color removal may be used.

  Subsequently, the control unit 210 performs an existing erecting process on the extracted handwritten information (step S403). That is, for example, OCR (Optical Character Recognition) processing is performed on the extracted handwritten information, and the result is temporarily stored. Next, the image is rotated by 90 degrees to perform OCR processing, and the results are also temporarily stored. When the OCR process is performed in four directions, the direction of the image is determined using the certainty factor which is one of the scales of the result of the OCR process. The certainty is the certainty of the recognized character. For example, the average of the certainty factor of each character is obtained, and it is determined that the image is erect in the direction having the largest average value of the certainty factor. Note that an erecting method other than the above may be used.

  Next, the control unit 210 performs existing distortion correction processing (step S404). For example, in the inspection sheet creation process described above, the control unit 210 creates document configuration information so that the markers 320A to 320D are arranged at predetermined positions (for example, at the four corners) of the inspection sheet. Hereinafter, the markers 320A to 320D arranged at predetermined positions are referred to as ideal markers. Note that when handwritten information is extracted by performing chromatic color removal processing, the color of the marker is set to black so that the chromatic color is not removed.

  The control unit 210 acquires coordinate values of the four markers in the received image data, and associates the four markers with the ideal markers 320A to 320D. Then, the position correction is performed by performing affine transformation on the entire image data so that the acquired positions of the four markers match the positions of the corresponding ideal markers 320A to 320D.

  Next, the control unit 210 of the multifunction device 2 places the erecting process and the distortion correction process on the read color image at a predetermined third position of the handwritten information (image data) obtained. It is determined whether or not code information exists (step S405). When it is determined that the code information exists (step S405; Y), the code information is decoded (step S406). When the vendor identification information included in the decrypted code information matches the vendor identification information that identifies the company that operates the dwelling unit information server 1 (step S407; Y), the control unit 210 decrypts the handwritten information into the decrypted code. Information (that is, vendor identification information, document identification information, and attribute information including apartment identification information and a room number) is transmitted to the dwelling unit information server 1 (step S408).

  On the other hand, if the code information does not exist (step S405; N), or the vendor identification information does not match the identification information of the vendor that operates the dwelling unit information server 1 (step S407; N), The notification is displayed on the touch panel 241 or the like, and the process ends.

  Note that the vendor identification information of the company that operates the dwelling unit information server 1 is stored in the ROM in advance by the multifunction device 2. Alternatively, the multifunction device 2 may make an inquiry to the dwelling unit information server 1 as appropriate.

(Automatic creation of work instructions)
Next, an automatic creation process of a work instruction sheet by the dwelling unit information server 1 will be described with reference to FIG.
When the control unit 110 of the dwelling unit information server 1 receives the image data including the code information and the handwritten information transmitted from the communication unit 120 from step S408, the vendor identification information includes the vendor identification information ( It is determined again whether the vendor identification information matches (stored in the storage unit 130 in advance) (step S500). If they match (step S500; Y), the application information associated with the document identification information is acquired with reference to the document information storage unit 134 (step S501). Then, the received information is passed to an application (in this case, a work instruction creation program) corresponding to the acquired application information (step S502). On the other hand, if the vendor identification information does not match (step S500; N), the fact that there is an abnormality in the process is recorded in a log file or the like (step S550), and the process ends.

  Subsequently, the control unit 110 analyzes the area (predetermined first position) where the floor plan is arranged in the image data received from the multi-function device 2 according to the work instruction creation program. All existing black symbols (circle, triangle, square, star, etc.) are extracted by the existing method (step S503). Note that symbols that are too small are treated as noise.

  For each extracted symbol, the control unit 110 acquires position information (coordinate values) of a representative point of the symbol (for example, the center of gravity of the symbol) (step S504). From the dwelling unit information storage unit 132, the control unit 110 stores the table indicated by the arrangement information associated with the apartment identification information included in the code information (attribute information) transmitted in step S408 and the dwelling unit type specified by the room number. Obtain (step S505). The control unit 110 refers to the table and acquires information on the room associated with the region including the representative point of the symbol (step S506). Thereby, it is determined which equipment in which room is the inspection target.

  For example, in the case where the writing as shown in FIG. 4 is performed on the inspection sheet shown in FIG. 3 by “Taro Yamada” identified by the customer identification information A0001, the control unit 110 reads the Yamada from the customer information storage unit 131. It is determined that Mr. Taro is a resident of room 708 of the apartment identification information M001. In FIG. 4, when the extracted black circle 400 includes a representative point in a region surrounded by coordinates (X3, Y3), (X4, Y4), (X5, Y5), (X6, Y6), The control unit 110 refers to the arrangement information associated with the apartment identification information M001 and the room number 708, and determines that the area corresponds to “toilet”. Here, since the black circle is a symbol indicating a floor (correspondence between the symbol and the facility is stored in advance in the storage unit 130), the control unit 110 has the floor in the toilet to be inspected. Judge.

  Thus, for all the extracted symbols, the control unit 110 determines which room the symbol is described in. Finally, in addition to the “toilet” “floor”, the “living room” “floor”, the “kitchen” “other equipment”, the “kids room” “furniture” and the “kids living” “ It is determined that “wall”, etc. is the object of inspection request.

  Further, the control unit 110 analyzes the information written in the area (predetermined second position) where the inspection list information is arranged in the received handwritten information, and extracts the information described in the inspection list. (Step S507). That is, the control unit 110 refers to the dwelling unit information storage unit 132 and obtains a table pointed to by the entry area coordinate information of the dwelling unit type (which can be specified from the received apartment identification information and the room number) of the currently focused apartment. To do. Then, it is determined whether or not there is a graphic defined as a recognition target in the table in the area defined in the table. When recognizing that the recognition target exists in the area, the control unit 110 performs an operation process associated with the area of the table.

  For example, when the area corresponding to the check box 300 shown in FIG. 3 is an area surrounded by coordinate values (xx1, yy1), (xx1, yy2), (xx2, yy1), (xx2, yy2), FIG. A case where a check mark is entered as shown in FIG. The control unit 110 refers to the table indicated by the entry area coordinate information corresponding to the currently focused dwelling unit (that is, the apartment identification information M001 and the room number 708) (in this case, the table A). In Table A, the “recognition target” in the area corresponding to the check box 300 is “check mark”. Therefore, as shown in FIG. 4, if any existing symbol recognition technique is used to recognize that a check mark has been entered by a resident, the control unit 110 displays “floor” as a defect item and details of the defect. It is determined that “stain” is selected.

  Further, for example, when the column 310 shown in FIG. 3 is an area surrounded by coordinate values (xx3, yy3), (xx3, yy4), (xx4, yy3), (xx4, yy4), it is shown in FIG. Thus, the case where the character “stains on the toilet” is written will be described. According to Table A, the “recognition target” in the area corresponding to the field 310 is “arbitrary character”. Therefore, as shown in FIG. 4, if the resident recognizes that the character “stains on the toilet” is filled in by any existing character recognition technique, the control unit 110 will respond to the defect item “floor”. , It is determined that the message is described.

  In this way, the control unit 110 extracts the contents of the handwritten information described in the area corresponding to the inspection list information. In the example shown in FIG. 4, in addition to the above, the control unit 110 finally has “peel” as the defect content of the defect item “wall”, “peel” as the defect content of the defect item “joint”, and It is determined that “bad odor” has been selected as the failure content of the failure item “system kitchen” (Table A stores “recognition target” and “operation processing” of the relevant area for each of all the fillable areas. ).

  As described above, when the analysis on all the handwritten information in the area where the inspection list information is arranged is completed, the control unit 110 starts the work instruction form generation process for the repair subcontractor (step S508).

  FIG. 18 shows a flowchart of the work instruction form generation process. The control unit 110 determines that each of the defect items determined to be selected in the inspection list analyzed in step S507 is the inspection request target facility. Therefore, the person in charge of repair of the facility desired for inspection is acquired with reference to the person in charge information storage unit 133 (step S600). For example, regarding the apartment number 708 of the apartment specified by the apartment identification information M001, the supplier identified by the supplier identification information C001 is acquired as the supplier in charge of “system kitchen”.

  Here, in this dwelling unit management support system 10, for some facilities such as "floor", "wall", and "joint", different contractors can be set depending on the room in which the facility is placed. Therefore, when “floor”, “wall”, and “joint” are the facilities to be inspected, the control unit 110 selects a contractor based on the room corresponding to the position where each symbol acquired in step S506 is arranged. Identify.

  For example, as shown in the person-in-charge supplier information storage unit 133, regarding “floor”, “Western room” and “living room” or “toilet” and “kitchen” are different companies. Therefore, control unit 110 determines whether or not there is a symbol arranged in the area corresponding to “floor” in the symbols acquired in step S506. When there is a symbol arranged in the area corresponding to “floor”, the room information where the symbol is located is acquired. In the floor plan area of the inspection sheet shown in FIG. 4, each of the floor of the toilet and the floor of the living room is described. Accordingly, it is specified that the toilet floor is identified by the vendor identification information C001, and the living floor is identified as the repairer in charge by the vendor identified by the vendor identification information C002.

  In this way, the supplier in charge is acquired for each of the defect items selected in the inspection list. And the control part 110 extracts the information relevant to the said charge supplier from the information extracted by step S506 and step S507 with respect to each of the said acquired charge supplier (step S601). For example, the trader identified by the trader identification information C001 is responsible for repairing the toilet floor, the kitchen floor, and the system kitchen. Therefore, in the floor plan area of the handwritten information currently being processed, If there is a black circle representing “”, the black circle is left and the other symbols are deleted. In addition, when it is determined that there is a report regarding “floor” or “system kitchen” in the check list of the handwritten information, the contents are also acquired.

  The control unit 110 creates a work instruction for each repairer based on the information acquired in S601 (step S602). That is, for example, a work instruction as shown in FIG. 5 is provided for a trader identified by the trader identification information C001, and for a trader identified by the trader identification information C002, for example, as shown in FIG. Create work instructions like

  At this time, the control unit 110 assigns a unique (eg, serial number) order number to each repair target facility. And, the order number, apartment identification information and room number that identifies the dwelling unit equipped with the repair target equipment, the name of the repair target equipment, the content of the defect, and the supplier identification information of the repair contractor in charge of the repair target equipment, Is registered in the repair history information storage unit 135 (step S509).

  The control unit 110 generates a mail with the created work instruction attached, and transmits it to the corresponding mail address stored in the supplier information storage unit 137 to the supplier defined by each supplier identification information (step S510). ).

(Work registration process)
As described with reference to FIG. 2, the repair subcontractor operates a terminal connected to the network 5 to browse the transmitted work instruction and performs repair work according to the work instruction. When the work is completed, the function of operating the terminal, logging in to the dwelling unit management support application provided by the dwelling unit information server 1 via the network, and registering the work content from the displayed menu screen (FIG. 11C) Select. Thereby, the work registration process is started.

  The work registration process will be described with reference to FIG. The terminal transmits a work content registration screen request to the dwelling unit information server 1 (step S701). The dwelling unit information server 1 transmits an input screen (not shown) in which work contents can be registered to the request transmission source terminal (step S702). The terminal displays the received input screen (step S703), and the repair subcontractor inputs the work content according to the display screen (step S704). For example, the order number written in the work instruction, the name of the equipment to be repaired associated with the order number, the apartment identification information of the dwelling unit equipped with the equipment to be repaired, the room number, the content of the repair work performed on the equipment to be repaired, When a part is replaced, enter the manufacturer, model number, repair date, etc. of the replacement part.

  When the person in charge performs an operation to instruct transmission of the input content, the terminal transmits a registration request to the dwelling unit information server 1 (step S705). The control unit 110 of the dwelling unit information server 1 registers the transmitted work content in the repair history information storage unit 135 based on the transmitted order number (step S706). That is, the control unit 110 searches the repair history information storage unit 135 for a record having the same order number as the transmitted order number, and additionally registers the transmitted information in the record.

  The control unit 110 of the dwelling unit information server 1 provides work registration information regarding the designated dwelling unit to the contractor in response to a request from the contractor. That is, when the contractor accesses the web application for dwelling management support from a terminal connected to the network 5 and designates the order number of the work instruction, the control unit 110 adds the order number from the repair history information storage unit 135. The associated work content is transmitted to the requesting terminal.

At this time, if the work is completed, the work content is displayed. On the other hand, if the work is not completed, the repair contractor does not register the work content in the repair history information storage unit 135. Do not show.
The resident may also be able to refer to the inspection work related to his / her dwelling unit from the repair history information storage unit 135. Thereby, a resident can also confirm whether repair work was completed.

  As described above, in the dwelling unit management support system 10, by specifying a dwelling unit, an inspection sheet for the dwelling unit is automatically created. The resident of the dwelling unit prints the inspection sheet, fills in the desired inspection facility by hand, and when the multi-function machine reads the handwritten print information, a work instruction is automatically created, and the corresponding repair staff Sent to the merchant.

  The type of management support service provided by the dwelling unit management support system 10 is not limited to inspection and repair. For example, the dwelling unit information server is registered in the dwelling unit management support system with a service list provided by a service providing company that is affiliated with a company contractor based on the repair history periodically stored in the repair history information storage unit. It may be created for each resident of a living unit.

  That is, with reference to the repair history information storage unit, if it is determined that the odor of the kitchen or the dwelling unit that has repaired the stain on the wall is stored, the control unit of the dwelling unit information server In addition, an application list for applying a service to a kitchen cleaning company or a house cleaning company that is affiliated with the contractor may be generated (see FIG. 20). Remembers the service provider associated with. The resident who desires the service enters a check in the check box corresponding to the desired service in the application list, and causes the multifunction device to read the application list.

  Similar to the inspection list, the application list is printed with vendor identification information and document identification information for the application list, as well as condominium identification information for specifying the housing unit to which the list is provided and code information for storing the room number. . The multifunction peripheral extracts handwritten information and code information in the same procedure as in steps S401 to S408. On the other hand, the dwelling unit information server registers an application program for processing the application list in association with document identification information for identifying the application list in the document information storage unit.

  When the dwell unit information server receives the code information and the handwritten information from the multifunction peripheral, it passes the handwritten information to the application associated with the document identification information, and extracts the information described in the application list in the same procedure as in step S507. (At this time, the dwelling unit information server stores entry area coordinate information regarding the application list). Then, processing similar to that in steps S508 to S510 is performed, and a service provision instruction is created and transmitted to a provider providing the service with the check. The service contents, information associating the service provider, and contact information of the service provider are stored in advance in the dwelling unit information server. Thus, by introducing the code information, it becomes possible to provide various after-sales services related to the dwelling unit using the multifunction machine.

  In addition, the invention according to the above embodiment may be applied to management support not only in collective dwelling units but also in detached houses. That is, for a detached house, an inspection list, inspection instructions, etc. may be automatically created.

(Payment service)
Next, the settlement service according to the present embodiment will be described. In the present embodiment, an example will be described in which payment for services received from a repair subcontractor or other after-service providers is realized by a person who enjoys the service (that is, a resident) using the dwelling unit management support system 10. . In the present embodiment, a case where the repair subcontractor is a service provider will be described.

(Settlement service usage flow)
First, a payment service usage flow will be described with reference to FIG.
For example, after steps a to p are performed in FIG. 2, the repair subcontractor instructs the dwelling unit information server 1 to perform a bill issuing process from a terminal installed in the repair subcontractor (step q). ). At this time, the dwelling unit information server 1 generates document configuration information that forms a bill as shown in FIG. 22 (step r).

  Next, for example, the resident operates the shared multifunction machine 2 installed in the apartment to instruct to print a bill issued to him / her (step s). The multifunction device 2 acquires the document configuration information of the bill from the dwelling unit information server 1 (step t). Then, based on the read document configuration information, bitmap data is generated and printed (step u). When the resident receives the printed bill (step v), the MFP 2 signs the bill and seals the bank account seal used for the settlement process (step w) and reads the bill. Is operated (step x). The multifunction device 2 reads the bill according to the instruction (step y).

  As shown in FIG. 22, the invoice is printed with document identification information indicating that the read document is “invoice” and code information including an invoice number identifying the invoice. In order to analyze the read image, the multifunction device 2 performs various processes on the read image, the processed image, code information (including document identification information) obtained by analyzing the processed image, Is transmitted to the dwelling unit information server 1 (step z).

  The dwelling unit information server 1 starts a program for processing the image transmitted from the multifunction device 2 based on the document identification information included in the received code information (step aa). That is, when the document identification information specifies “invoice”, a settlement processing program for processing the invoice is activated. The dwelling unit information server 1 extracts a signature or seal imprint part included in the transmitted image information in accordance with the settlement processing program, and performs a process of collating with the information registered in the bank (not shown). Send a request to If the verification is successful, the bank server obtains the billing source and billing amount information based on the billing information specified by the billing number, and transfers the billing amount from the customer's account to the payee. Electronic payment processing is performed, and the payment service ends.

(Outline configuration)
In order to realize the settlement processing service as described above, in the present embodiment, components as shown in FIG. 23 are added to the dwelling unit information server 1 shown in FIG. The dwelling unit information server 1 having such a configuration functions as a settlement processing server, and the dwelling unit management support system 10 including such a dwelling unit information server 1 functions as a settlement processing system.

  As shown in FIG. 23, the dwelling unit information server 1 further includes a bill information storage unit 138 and a bill arrangement information storage unit 139 in the storage unit 130. In addition, the customer information storage unit 131, the document information storage unit 134, and the supplier information storage unit 137 further store information as described below in order to realize the settlement process.

  First, as shown in FIGS. 24A and 24B, the customer information storage unit 131 and the supplier information storage unit 137 specify a bank account number (a bank code for identifying a bank or a branch of the bank). (Including branch code) is further stored. In this dwelling unit management support system 10, when an apartment resident makes an electronic payment (payment) for the after-sales service he / she uses, a usage fee is drawn from the account registered in the customer information storage unit 131. For the service provider, the service provision fee is transferred to the bank account number registered in the supplier information storage unit 137. In addition, in order to perform the settlement process using the dwelling unit management support system 10, both the apartment resident and the service provider need to open an account with the partner bank of the dwelling unit management support system 10 in advance. It is necessary to request the operator of the dwelling unit information server 1 to register the bank account number in the dwelling unit information server 1.

  The document information storage unit 134 stores a record including “invoice” as document identification information and “settlement processing program” as application information. As a result, when the information of the document identified as “invoice” is read by the multifunction device 2 and transmitted to the dwell unit information server 1, the dwell unit information server 1 is an application for processing the read information. Then, the “settlement processing program” is started.

  The bill information storage unit 138 shown in FIG. 25 (A) has detailed information related to billing for the service price for each service provided by the service provider, and “bill ID” for identifying the bill. “Billing date” indicating the date when the document was created, “Payment due date” indicating the due date for paying the billed amount, “Billing amount” indicating the amount billed, and “Billing” identifying the billing party (ie, payer) "Destination ID", "Billing source ID" that identifies the supplier who has billed the price, and "Status" indicating the status of the settlement process indicating whether the settlement process has been completed or failed . Here, the billing destination ID is customer identification information stored in the customer information storage unit 131, and the billing source ID is contractor identification information stored in the contractor information storage unit 137.

  The bill arrangement information storage unit 139 illustrated in FIG. 25B stores “operation processing” in association with “areas” that can be entered by the user in the bill. For example, the “region” stores coordinate information representing the region A and the region B surrounded by the dotted line of the invoice shown in FIG. The “operation process” stores a process for the image in the area.

  For example, in the example of the invoice shown in FIG. 22, the area A (the area surrounded by the coordinate points (xx1, yy1), (xx1, yy2), (xx2, yy1), (xx2, yy2)) This is the area where you sign when you agree to pay. Therefore, a process of “storing a graphic as signature information” registered in the “operation process” is performed on the image included in the area A. A region B (region surrounded by coordinate points (xx3, yy3), (xx3, yy4), (xx4, yy3), (xx4, yy4)) is a region to be stamped. Therefore, a process of “storing a figure as seal information” registered in the “operation process” is performed on the image included in the region B.

  Thus, the bill arrangement information storage unit 139 stores information similar to the table indicated by the entry area coordinate information of the dwelling unit information storage unit 132 for the bill.

  If each bill has a different configuration, a plurality of bill placement information storage units 139 are provided, and a record in each bill information storage unit 138 includes a corresponding bill placement information storage unit. A pointer to 139 may be provided.

  The configuration of the multi-function device 2 and other configurations of the dwelling unit information server 1 are the same as the configurations of the multi-function device 2 and the dwelling unit information server 1 in the case where the settlement processing service is not realized.

  In the dwelling unit management support system 10 having the above configuration, an operation process for realizing the flow of steps q to aa will be described.

(Invoicing process)
When the processing up to steps a to p shown in FIG. 2 (processing corresponding to steps S101 to S106, S301 to S303, S401 to S408, S500 to S510, and S701 to S706) is completed, the service provider (repairing contractor) A terminal (not shown) connected to the network 5 is operated to log in to the dwelling unit management support application provided by the dwelling unit information server 1 via the network, and from the displayed menu screen (FIG. 26A). Select the invoicing process. As a result, invoicing issuance processing starts.

  With reference to FIG. 27, the bill issuing process will be described. The terminal of the service provider transmits an invoice issuance screen request to the dwelling unit information server 1 (step S1101). The dwelling unit information server 1 transmits an input screen (not shown) for selecting the work content to be claimed to the request transmission source terminal (step S1102). For example, in the repair history information storage unit 135, the order number field of the invoice information storage unit 138 is a record having the trader identification information of the trader who has transmitted the request and the repair content has already been registered. The item whose order number is not registered in is transmitted as the work content to be charged.

  The terminal displays the received input screen (step S1103), and the repair subcontractor selects work contents for issuing the current invoice according to the display screen (step S1104). When the repair subcontractor performs an operation to instruct transmission of the selection information, the terminal transmits a billing issue request and an order number corresponding to the selected work content to the dwelling unit information server 1 (step S1105). .

On the other hand, the control unit 110 of the dwelling unit information server 1 generates document configuration information of an invoice as shown in FIG. 22 based on the transmitted order number (step S1106). Processing for generating document configuration information for an invoice will be described with reference to FIG.
First, the control unit 110 reads a record including the transmitted order number from the repair history information storage unit 135. Then, using the information stored in the “apartment identification information” and “room number” fields of the obtained record as a key, the customer information storage unit 131 is searched to acquire the customer identification information and the customer name (step S1201). .

  Next, the control unit 110 calculates a billing amount (step S1202). That is, based on the “repair content” field, the work fee is acquired from, for example, a database (not shown) that stores the work fee according to the repair content. In addition, if it is stored in the “Repair Contents” field that a part has been replaced, the amount of the part is calculated from a database (not shown) for storing the part based on the replaced part number. get. Then, the amount charged this time is calculated by adding these acquired amounts.

  The control unit 110 of the dwelling unit information server 1 newly registers the information acquired as described above in the bill information storage unit 138 (step S1203). The invoice ID is automatically added with identification information so that unique identification information is allocated, and the current date is automatically stored as the invoice date. The billing source ID is a user ID used when the repair subcontractor logs in to the terminal (that is, in the dwelling unit information server 1, the contractor identification information for identifying the repair subcontractor and the repair subcontractor when logging in) The user ID used is the same). Nothing is stored in the “status” field at the time of new registration.

  Next, the control unit 110 of the dwelling unit information server 1 generates invoice document configuration information as shown in FIG. 22 (step S1204). At this time, the code information is added to the document configuration information so as to be arranged at a predetermined position (upper right corner in FIG. 22) (step S1205). Here, the code information includes vendor identification information, document identification information, attribute information, and the like as described with reference to FIG. As described above, the vendor identification information is information that identifies the company that operates the dwelling unit information server 1. “Invoice” is embedded in the document identification information, and invoice ID is embedded in the attribute information.

  When the generation of the document configuration information for the invoice is completed, the control unit 110 stores the document configuration information for the inspection sheet in the storage unit 130 in association with the customer identification information acquired when the code information is generated. (Step 1206), the automatic bill creation process ends.

(Invoice printing process)
Next, processing of the multifunction device 2 and the dwelling unit information server 1 when the resident of the apartment uses the multifunction device 2 to print an invoice created for his / her dwelling unit will be described. As described above, in order to use the multifunction device 2, it is assumed that the apartment resident has already performed user authentication using an IC card or the like.

  Similarly to the processing shown in FIG. 15, when the condominium resident operates the touch panel 241 of the multifunction device 2 and selects the invoice printing function from, for example, the menu screen displayed in FIG. The printing process is started, and a request for reading invoice document configuration information is transmitted to the dwelling unit information server 1 together with information for specifying the multifunction device 2.

  The control unit 110 of the dwelling unit information server 1 acquires the user ID of the apartment resident during the user authentication process performed by the apartment resident to operate the multifunction device 2. Therefore, the invoice document configuration information stored in association with the same customer identification information as the user ID is read from the storage unit 130. Then, the read document configuration information is returned to the request source. The multi-function device 2 generates and prints bitmap information from the received invoice document configuration information, and ends the printing process.

  As explained in the flow chart of FIG. 21, the condominium resident uses a pen of a predetermined color (for example, black) to respond to the payment described in the printed bill. ) And a predetermined area (FIG. 22, area B) using black meat. Then, the dwelling unit information server 1 instructs the multifunction device 2 to read the inspection sheet that has been entered so that the contents of the entry can be analyzed.

(Invoice reading process)
In the invoice reading process, the multi-function device 2 performs the same processes as steps S401 to S404, and obtains additional image information that has been corrected for distortion and is upright (that is, the reading unit 250 reads the invoice to perform color reading). The digital data is generated, and the control unit 210 performs erecting processing, distortion correction processing, and the like on the additional image information obtained by performing chromatic color removal or the like). Here, the postscript image information is image information obtained by removing information printed as an initial bill, and includes a signature and a seal.

  In addition, in order to easily extract additional image information by removing chromatic colors, the information printed on the invoice is in highlight color or primary color system, and the signature or seal is black pen or black meat as described above. To do. In addition, since the code information is also used for later processing, it is described in black so that chromatic colors are not removed.

  In order to extract the imprint information as additional image information even if imprinting is performed using vermilion, for example, after obtaining signature information by chromatic color removal, further, a certain amount of color digital data is read. Only red information having a range may be extracted. Thereby, the imprint information stamped using vermilion can be extracted. Then, the imprint information and the signature information extracted by chromatic color removal may be combined and used as additional image information. At this time, the information printed on the invoice may be a highlight color or primary color system excluding red.

  Next, the control unit 210 performs the same processing as steps S405 and S406, and decodes the code information included in the read information. And the process similar to step S407 and S408 is performed, and code | cord | chord information is transmitted to the dwelling unit information server 1 with additional image information (namely, the communication part 220 functions as an information transmission part).

(Payment processing)
On the other hand, when the control unit 110 of the dwelling unit information server 1 receives the transmitted code information and additional image information via the communication unit 120 (that is, the communication unit 120 functions as an information reception unit), it is necessary for the settlement process. Make preparations.

  That is, as shown in FIG. 29, as in step S500, the control unit 110 determines whether or not the received vendor identification information (included in the code information) is the same as the identification information of the company operating itself (dwelling unit information server). A check is made (step S1300; Y). If they are the same, the application information associated with the document identification information (in this case, “invoice”) is acquired in the same manner as in step S501 (step S1301), and the application program indicated by the application information (this is the same as in step S502) In the case, the settlement processing program) is started (step S1302). If the vendor identification information is different from the identification information of the company that operates the dwelling unit information server 1 (step S1300; N), the fact that the process is abnormal is recorded in a log file or the like (step S1350), and the process is terminated. .

  Next, the control unit 110 extracts a signature and an imprint from the received additional image information (step 1303). That is, the control unit 110 functions as an extraction unit, refers to the invoice arrangement information storage unit 139, and performs an operation on an image included in the region of the additional image information surrounded by the coordinate value indicated by the “region” of each record. Then, the “operation process” registered in the record is executed. That is, the image information included in the area surrounded by the coordinate points (xx1, yy1), (xx1, yy2), (xx2, yy1), (xx2, yy2) of the additional image information is used as signature information in the RAM or the like. Memorize temporarily. Further, the image information included in the area surrounded by the coordinate points (xx3, yy3), (xx3, yy4), (xx4, yy3), (xx4, yy4) is temporarily stored in the RAM or the like as imprint information.

  Subsequently, the control unit 110 uses the attribute information (that is, the bill ID) included in the received code information as a key, the billing destination ID stored in association with the bill ID, the billing source ID, and the billing The amount is acquired from the bill information storage unit 138 (step S1304). Account numbers stored in association with the billing destination ID (customer identification information) and billing source ID (trader identification information) are acquired from the customer information storage unit 131 and the trader information storage unit 137, respectively (step S1305). ). That is, the control unit 110 functions as a billing information acquisition unit.

  The control unit 110 controls the bank server (not shown) specified by the account number so that remittance is performed from the customer account number specified by the billing source ID to the account number of the merchant specified by the billing destination ID. The remittance request is transmitted via the communication unit 120 (step S1306). At this time, along with the remittance request, the billing account number, billing source account number, monetary amount, signature, and seal image information are also transmitted. As described above, the control unit 110 functions as a remittance processing request unit in cooperation with the communication unit 120.

  The bank server stores the signature and seal information along with the customer account number. Therefore, the bank server collates the transmitted signature and seal image information with the stored signature and seal information. If they match, the remittance process is performed according to the remittance request, and the result of whether the process is successful is returned to the dwelling unit information server 1. When the control unit 110 of the dwelling unit information server 1 receives the result (step S1307), the control unit 110 refers to the invoice information storage unit 138 and displays the processing result in the status field of the record including the invoice ID currently being processed. Is stored, and the settlement process is terminated.

  As described above, in the present embodiment, the service provider can automatically create a bill based on the designated work content. When the service recipient prints the invoice and responds to the payment contents, the service recipient performs a settlement process by impressing the invoice with a signature and then causing the multifunction device to read it.

  Therefore, the service recipient can finish payment at any time as long as he / she has a multifunction machine without going to a store or an automatic payment machine. In addition, even elderly people who are unfamiliar with computers can make payments simply by signing and stamping them and having the multifunction device read them. In addition, there is an advantage that the code information printed on the invoice is secure unless the format of the code information is decrypted.

  Although the embodiments of the present invention have been described above, the present invention can be modified and applied in various forms and is not limited to the above embodiments.

  For example, in the above embodiment, only the bill ID is included in the code information as attribute information. However, some or all of the data that the dwelling unit information server transmits together with the remittance request to the bank server is attributed as appropriate. It may be included in the information. For example, the billing attribute information may include a billing destination account, a billing source account, a billing amount, and the like. Then, the multi-function peripheral may analyze the information read from the bill and directly send a remittance request to the bank server.

  Further, the bill information storage unit 138 is configured to further store the signature information and the seal stamp information, and the signature and seal stamp information acquired by the control unit 110 in step 1303 are associated with the bill ID being processed and charged. It may be stored in the book information storage unit 138. Then, the control unit 110 refers to the invoice information storage unit 138 periodically at a predetermined time interval, and re-executes the processing from step S1304 on the record whose status field is “failure”. It may be.

  In addition, the control unit 110 of the dwelling unit information server 1 periodically refers to the invoice information storage unit 138, and the payment due date is approaching (for example, the payment due date is within a predetermined number of days from today) You may make it extract the thing in which information is not memorize | stored in a status field. The fact that no information is stored in the status field means that payment processing has not been performed. Therefore, a reminder may be sent to the customer specified by each extracted billing ID by e-mail or the like. . The email address may be acquired by searching the customer information storage unit 131 using the billing address ID (customer identification information) as a key.

  In the above embodiment, the data length of the information code may be included in the information code. If the data length of the information code received from the multifunction device does not match the data length included in the information code, the dwelling unit information server 1 has no credibility in the data (that is, the data has been altered or the dwelling unit As the code information that cannot be processed by the information server 1, the processing may be stopped.

  In order to ensure safety, various information included in the information code may be encrypted and then encoded.

  Moreover, in the said embodiment, the dwelling unit information server and the control program of the multifunctional device were demonstrated as what was previously memorize | stored in the memory | storage part etc. However, a device suitable for reading a storage medium such as a flexible disk, CD-ROM (Compact Disk Read-Only Memory), DVD (Digital Versatile Disk), MO (Magneto-Optical disk), USB memory or the like is provided. The control program may be stored in these storage media, distributed to the dwelling unit information server or the multifunction machine, and configured to execute the processing operation described above.

  Further, the control program may be stored in a disk device or the like of a predetermined server device on the communication network and downloaded to the dwelling unit information server or the multifunction device. Furthermore, the above-described processing can also be achieved by starting and executing a program while transferring it via a communication network.

  Note that the dwelling unit information server according to the above-described embodiment can be realized not only by a control unit controlled by a program but also by dedicated hardware.

It is a block diagram which shows the structural example of a dwelling unit management assistance system. It is a flowchart which shows the workflow using a dwelling unit management assistance system. It is a figure which shows the example of an inspection sheet. It is a figure which shows the example of the completed inspection sheet. It is a figure which shows the example of a work request document. It is a figure which shows the example of a work request document. It is a block diagram which shows the outline | summary structure of a dwelling unit information server. 1 is a block diagram illustrating a schematic configuration of a multifunction machine. (A) is a figure which shows the example of a customer information storage part, (B) is a dwelling unit information storage part, (C) is a charge supplier information storage part. (A) is a document information storage part, (B) is a repair history information storage part, (C) is an apartment information storage part, (D) is a figure which shows the structural example of a contractor information storage part. It is a figure which shows the example of the main menu of the dwelling unit management assistance program which a dwelling unit information server provides, (A) is for contractors, (B) is for apartment residents, (C) is an example of the main menu for repair subcontractors. FIG. It is a figure which shows the structural example of code information. It is a flowchart explaining the preparation processing of an inspection sheet. It is a flowchart explaining the production | generation process of the document structure information for inspection sheets. It is a flowchart explaining the printing process of an inspection sheet. It is a flowchart explaining the reading process of an inspection sheet. It is a flowchart explaining the automatic creation process of the work instruction document by a dwelling unit information server. It is a flowchart explaining the production | generation process of a work instruction document. It is a flowchart explaining work registration processing. It is a figure which shows the example of the application list | wrist for applying for a service. It is a flowchart which shows the flow of a payment processing service. It is a figure which shows the example of the bill automatically produced | generated in this Embodiment. It is a block diagram which shows schematic structure of the system which concerns on this Embodiment. (A) is a customer information storage part, (B) is a contractor information storage part, (C) is a figure which shows the structural example of a document information storage part. (A) is a diagram showing a configuration example of a bill information storage unit, (B) is a diagram showing a configuration example of a bill arrangement information storage unit. (A) is a figure which shows the menu screen for repair subcontractors, (B) is a figure which shows the example of the menu screen for apartment residents. It is a flowchart explaining the issuing process of an invoice. It is a flowchart explaining the production | generation process of the document structure information of an invoice. It is a flowchart explaining a payment process.

Explanation of symbols

5 network 10 dwelling unit management support system 1 dwelling unit information server 110 control unit 120 communication unit 130 storage unit 131 customer information storage unit 132 dwelling unit information storage unit 133 responsible company information storage unit 134 document information storage unit 135 repair history information storage unit 136 condominium information Storage unit 137 Vendor information storage unit 138 Invoice information storage unit 139 Invoice arrangement information storage unit 2 MFP 210 Control unit 220 Communication unit 240 Interface 241 Touch panel 242 LCD
250 Reading unit 260 Printing unit

Claims (5)

A multi-function peripheral having a reading function, and connected to the multi-function peripheral and a bank server via a network, and transmits a remittance request to the bank server based on the invoice reading information transmitted from the multi-function peripheral. A payment processing system that provides a payment processing service,
The MFP is
A printing unit that receives bill configuration information including bill content and code information including bill identification information for identifying a bill from the settlement processing server, and prints the bill as a bill;
A reading unit that reads the invoice, printed by the printing unit, to which a payer's signature and an imprint by a stamp are added;
A reading information analysis unit that analyzes reading information read by the reading unit, and extracts code information and additional image information including the image information of the signature and the image information of the seal impression from the reading information;
An information transmission unit for transmitting the extracted code information and the additional image information to the payment processing server;
With
The payment processing server
An invoice information storage unit that stores invoice identification information, a biller account number, a payer account number, and a charge amount in association with each other;
An information receiving unit for receiving the code information and the additional image information from the multifunction peripheral;
A billing information acquisition unit that acquires a biller account number, a payer account number, and a billing amount from the bill information storage unit based on the bill identification information included in the received code information;
An extractor that extracts image information of a payer's signature and image information of a seal impression from the postscript image information;
In the bank server, the image information of the signature, the image information of the imprint, and the information acquired by the billing information acquisition unit as arguments, from the payer account number to the biller account number, A remittance processing request part for sending a remittance request for remittance of the invoiced amount;
Comprising
A payment processing system characterized by that. The payment processing system according to claim 1,
The payment processing server
In the invoice, further comprising an invoice arrangement information storage unit for storing coordinate values indicating an area where a signature is made and an area where a seal is made,
The extraction unit refers to the bill arrangement information storage unit, specifies an area where the signature is made, and extracts a figure included in the area of the additional image information corresponding to the area as image information of the signature. , Specifying the area where the seal is made, and extracting the graphic included in the area of the postscript image information corresponding to the area as the image information of the stamp,
A payment processing system characterized by that. The payment processing system according to claim 1,
The code information further includes vendor identification information that identifies an operator of the payment processing server, and the vendor identification information included in the code information read by the reading unit matches the vendor information of the operator of the payment processing server. In this case, the information transmission unit transmits the extracted code information and additional image information to the payment processing server.
A payment processing system characterized by that. A payment processing method using a multifunction machine having a reading function and a payment processing server connected to the multifunction machine and a bank server via a network,
In the multifunction device,
A printing step in which a printing unit receives billing configuration information including billing content and code information including bill identification information for identifying a bill from the settlement processing server, and prints the bill as a bill;
A reading step of reading the invoice, wherein the reading unit is printed by the printing unit, and a signature by a payer and an imprint by a stamp are added;
The reading information analysis unit analyzes the reading information read in the reading step, and extracts code information, additional image information including the signature image information and the imprint image information from the reading information. A reading information analysis step;
An information transmitting unit that transmits the extracted code information and the additional image information to the payment processing server;
In the payment processing server,
An invoice information storage unit for storing invoice information identifying information, an invoicer account number, a payer account number, and an invoice amount in association with each other;
An information receiving step for receiving the code information and the additional image information from the multifunction peripheral;
A billing information acquisition unit acquires a biller account number, a payer account number, and a billing amount from the bill information storage unit based on bill identification information included in the received code information. An information acquisition step;
An extraction step for extracting the image information of the payer's signature and the image information of the imprint from the additional image information;
The settlement processing unit uses the biller account number as an argument from the payer account number to the bank server, using the signature image information, the imprint image information, and the information acquired in the claim information acquisition step as an argument. A settlement processing step of transmitting a remittance request to remit the billed amount to an account number;
A settlement processing method comprising: A multifunction machine program for causing the multifunction machine computer to function as a multifunction machine; and a payment processing program for causing the payment processing computer connected to the multifunction machine computer via a network to function as a payment processing server. A program,
The multi-function peripheral program stores the multi-function peripheral computer.
A printing unit that receives bill configuration information including bill content and code information including bill identification information for identifying a bill from the settlement processing server, and prints the bill as a bill;
A reading unit that reads the invoice, printed by the printing unit and additionally written with a payer's signature and an imprint by a seal,
A reading information analysis unit that analyzes reading information read by the reading unit and extracts code information and additional image information including the image information of the signature and the image information of the seal impression from the reading information;
An information transmission unit for transmitting the extracted code information and the additional image information to the payment processing server;
Function as
The payment processing program stores the payment processing computer,
An invoice information storage unit that stores invoice identification information, a biller account number, a payer account number, and a charge amount in association with each other;
An information receiving unit for receiving the code information and the additional image information from the multifunction device;
A billing information acquisition unit for acquiring a biller account number, a payer account number, and a billing amount from the bill information storage unit based on the bill identification information included in the received code information;
An extraction unit that extracts image information of a payer's signature and image information of a seal impression from the postscript image information;
In the bank server, the image information of the signature, the image information of the imprint, and the information acquired by the billing information acquisition unit as arguments, from the payer account number to the biller account number, A settlement processing unit that sends a remittance request to remit the invoiced amount,
A program characterized by functioning as