JP2009225092A - Communication management support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a communication management support system specifying a portable terminal whose improvement is required in order to promote selection of an appropriate telephone function. <P>SOLUTION: The communication management support system includes: a positional information acquisition means 11 for acquiring terminal position information including first identification information about the portable terminal 4, second identification information about an access point 2, and recognition time information by every portable terminal 4 within a communication range of the access point 2 by every position recognition time; a cellular phone utilization information acquisition means 12 for acquiring cellular phone utilization information including cellular phone number information, utilization start time information, utilization end time information about the portable terminal 4 by every utilization of a public cellular phone line 3; a terminal management information storage means 13 which stores terminal management information including the first identification information, extension number information, the cellular phone number information, and owner information by every portable terminal 4; a communication appropriateness decision means 14 for specifying the position of the portable terminal 4 by every piece of cellular phone utilization information and deciding whether or not communication is inappropriate communication based on communication appropriateness decision conditions; and a portable terminal specification means 15 for specifying the portable terminal 4 of the inappropriate communication. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention provides a mobile phone having two telephone functions: an IP extension telephone function for performing wireless IP telephone communication via a wireless LAN access point and a mobile telephone function for performing mobile telephone communication via a public mobile telephone line. The present invention relates to a communication management support system for supporting selection management of the telephone function to be used for a plurality of terminals.

  The mobile terminal has two telephone functions: an IP extension telephone function for performing wireless IP telephone communication via a wireless LAN access point and a mobile telephone function for performing mobile telephone communication via a public mobile telephone line. There are dual terminals. Such a mobile terminal having two telephone functions includes an extension telephone number used when using the IP extension telephone function and a mobile telephone number used when using the mobile telephone function.

  As a system for performing connection control during a call to a portable terminal (dual terminal) having two telephone functions of an IP extension telephone function and a mobile telephone function, for example, a dual terminal within a wireless LAN communication range can be used as an IP extension telephone. There is a mobile phone system that automatically makes a call using a public mobile phone line if the receiver's dual terminal is not within the communication range of the wireless LAN when the call is received by the mobile phone (see Patent Document 1, for example) ).

  By the way, in the dual terminal, generally, when both the transmitting side and the receiving side use the IP extension telephone function, when one side uses the IP extension telephone function and the other uses the mobile phone function, the transmitting side The call cost increases in the order in which both the receiving side and the receiving side use the mobile phone function. For this reason, from the viewpoint of call cost, when the IP extension telephone function can be used, it is preferable to use the IP extension telephone function.

JP 2006-197175 A JP 2007-259309 A JP 2007-251275 A

  However, in the case of a conventional dual terminal, whether to use the IP extension telephone function or the mobile telephone function is left to the user of the dual terminal, and an appropriate communication line is not always selected. Therefore, the call cost could not be reduced sufficiently.

  In the dual terminal, as a technology related to the selection of the telephone function, for example, it is automatically recognized whether or not the wireless LAN access point is within the communication range based on the radio field intensity, etc. Change the function settings to automatically make calls using the IP extension phone function when making calls within the communication range, and to automatically make calls using the mobile phone function when making calls outside the wireless LAN communication range A mobile phone provided with means has been proposed (see, for example, Patent Document 2).

  In the mobile phone described in Patent Document 2, since the phone function that the mobile phone automatically uses is selected, it is possible to effectively reduce the call cost without taking the trouble of the user of the dual terminal. .

  However, for example, depending on the usage mode of the user's dual terminal, even when the user is in the communication area of the wireless LAN access point at the time of outgoing call, the user may move out of the communication area of the wireless LAN access point. When the movement of the wireless LAN access point from the communication area to the outside of the communication area is expected, if the IP extension telephone function is selected at the time of outgoing call, it is necessary to perform switching when the access point moves from the communication area to the outside of the communication area. Therefore, when the movement of the wireless LAN access point from the communication area to the outside of the communication area is expected, it can be said that it is desirable to use the mobile phone function from the time of transmission from the viewpoint of convenience. However, it is very difficult for the dual terminal side to automatically determine whether or not the wireless LAN access point is expected to move out of the communication range. For this reason, in the mobile phone described in Patent Document 2, when the wireless LAN access point is expected to move from the communication area to the outside of the communication area, the user manually uses the mobile phone function when making a call. So it was necessary to make a selection of telephone functions.

  When a user needs to select a telephone function manually, some users may regularly use the mobile phone function even when the IP extension telephone function is available. It is done. In order to encourage such a user to use the IP extension telephone function, the user needs to be specified. However, in Patent Document 1 and Patent Document 2, a configuration for specifying the user is described. Not listed.

  The present invention has been made in view of the above problems, and an object thereof is to identify a portable terminal that needs to be improved in selecting a telephone function in order to promote selection of an appropriate telephone function from the viewpoint of communication cost. It is to provide a communication management support system that can be used.

  In order to achieve the above object, a communication management support system according to the present invention performs an IP extension telephone function for wireless IP telephone communication via a wireless LAN access point and mobile telephone communication via a public mobile telephone line. A communication management support system for supporting the selection management of the telephone function to be used for a plurality of portable terminals having two telephone functions for the mobile phone function for each of the access points at a predetermined position recognition time For each portable terminal that is recognized as being within the communication range of the access point, first identification information unique to the portable terminal and the access that has recognized the portable terminal are recognized. Terminal position information including second identification information unique to a point and recognition time information indicating a time when the mobile terminal is recognized is acquired. For each use of the location information acquisition means, the public mobile phone line, the mobile phone number information of the mobile terminal using the public mobile phone line, and use start time information indicating the use start time of the public mobile phone line Mobile phone usage information acquisition means for acquiring mobile phone usage information including usage period or usage end time information indicating the usage period or usage end time of the public mobile phone line, and for each mobile terminal, the first identification information Terminal information including: extension number information for communication using the IP extension telephone function; mobile phone number information for communication using the mobile phone function; and owner information specific to the owner of the mobile terminal Terminal management information storage means storing information, the terminal location information, the mobile phone usage information, and the terminal management information, and for each mobile phone usage information, A communication appropriateness determining means for determining whether or not the mobile phone communication is an inappropriate communication not using an appropriate communication line based on a predetermined communication appropriateness determination condition, and the inappropriate communication Each of the mobile phone usage information determined to be a mobile terminal specifying means for specifying the mobile terminal using the terminal management information is a first feature.

  In the communication management support system according to the present invention having the above characteristics, the communication appropriateness determining means uses the terminal management information for each mobile phone usage information, and determines the mobile terminal from the mobile phone number information of the mobile phone usage information. The terminal identification information having the first identification information acquired is extracted, and the use start time of the mobile phone usage information is extracted from the extracted terminal position information. Extract the intermediate terminal location information stored between the use end time of the mobile phone use information or the use start time of the mobile phone use information and the use end time obtained from the use period, and use the mobile phone For each piece of information, the intermediate terminal location information is stored at least in all the location recognition times from the usage start time to the usage end time. To the mobile phone usage information to the second determining means determines that the is improper communication.

  In the communication management support system according to the present invention having the above characteristics, the position recognition time immediately before the use start time among the mobile phone use information determined by the communication appropriateness determining means as the inappropriate communication, And determining at least one of the location recognition times immediately after the usage end time that the mobile phone usage information for which the terminal location information is not stored is not the inappropriate communication. It is characterized by.

  In the communication management support system according to the present invention having the above characteristics, the communication appropriateness determining means stores a plurality of different second identification information stored in the mobile phone use information determined to be the inappropriate communication. The movement from the communication area of the access point indicated by the predetermined second identification information to the communication area of the access point indicated by another different second identification information includes the terminal position information. The mobile phone usage information that requires movement outside the service area is determined as not being the inappropriate communication, as a fourth feature.

  The communication management support system according to the present invention having the above characteristics classifies the mobile phone use information determined to be the inappropriate communication for each mobile terminal, and the mobile phone determined to be the inappropriate communication According to a fifth aspect of the present invention, an inappropriate communication information generation unit configured to generate inappropriate communication information of the inappropriate communication is provided for each owner of the mobile terminal having usage information.

  According to the communication management support system of the above feature, for example, mobile phone usage information such as a call statement from a mobile phone carrier, terminal location information indicating that the mobile terminal is within the communication range of the access point, Using the terminal management information that stores the mobile phone number, owner information, etc., for each use of the public mobile phone line, the location of the mobile terminal when using the public mobile phone line is specified, and based on the specified location Since it is determined whether or not the communication is inappropriate, it is possible to easily identify the mobile terminal that performed the inappropriate communication. Thereby, in the communication management support system having the above characteristics, it is possible to specify an owner who is less conscious of communication costs, and to prompt the owner to select an appropriate telephone function.

  In addition, in the communication management support system having the above characteristics, inappropriate communication is specified using mobile phone usage information, terminal location information, and terminal management information, so that communication costs due to inappropriate communication, that is, communication costs can be reduced. It becomes possible to grasp the communication cost for mobile phone communication.

  According to the communication management support system of the second feature, the intermediate terminal position information is stored by the communication appropriateness determining means in all position recognition times from the use start time to the use end time of the public mobile phone line. In other words, when it is highly likely that the mobile terminal is within the communication range of the access point from the use start time to the use end time of the public mobile phone line and the IP extension telephone function can be used. It can be determined that the mobile phone usage information is inappropriate communication. Therefore, according to the communication management support system of the second feature, it is possible to more accurately identify mobile phone usage information that is considered to be usable for the IP extension telephone function, and the owner of the mobile terminal of the mobile phone usage information Can be encouraged to use the IP extension telephone function.

  According to the communication management support system of the third feature, the position recognition time and the use end time immediately before the use start time even if the mobile phone use information is determined to be improper communication by the communication appropriateness determining means. At least one of the immediately following position recognition times, if the mobile terminal is outside the communication range of the access point, that is, it is determined that the mobile phone usage information that is likely not to be inappropriate communication is not inappropriate communication Can do.

  Specifically, for example, particularly when the position recognition time interval is relatively long, for example, when the position recognition time interval is 30 minutes, etc., the terminal position information at the position recognition time immediately before the use start time is used. Is not stored and the intermediate terminal location information is stored at the next location recognition time, communication is performed from outside the communication range of the access point between the location recognition time immediately before the use start time and the next location recognition time. Probably moved to the area. In this case, it is highly likely that the mobile terminal was out of communication range at the start of use of the mobile terminal, and it was highly likely that the IP extension telephone function was not available.

  Similarly, particularly when the position recognition time interval is long, the intermediate terminal position information is stored at the position recognition time immediately before the use end time, and the terminal position information is not stored at the position recognition time immediately after the use end time. In this case, it is considered that the mobile terminal has moved out of the communication area of the access point from the position recognition time immediately before the use end time to the position recognition time immediately after the use end time. In this case, the use end time of the mobile terminal is likely to be outside the communication range of the access point, and it is highly likely that the mobile phone function needs to be switched from the IP extension telephone function.

  Then, as in the communication management support system of the third feature, at least one of the position recognition time immediately before the use start time and the position recognition time immediately after the use end time is determined to be out of the communication range of the access point. By determining that the mobile phone usage information is not improper communication, it is possible to effectively avoid the mobile phone usage information that is highly likely to be inappropriate communication from being determined to be inappropriate communication.

  According to the communication management support system of the fourth feature, even if the communication appropriateness determining means moves from a predetermined access point communication area to another access point communication area, the access point moves outside the communication area. When considered, it can be determined that the communication is inappropriate. Specifically, in particular, when the position recognition time interval is relatively long, for example, the mobile terminal is within the communication range of the wireless LAN access point in the head office building at the predetermined position recognition time, and the next position recognition If you are in the communication area of the wireless LAN access point of the branch office building at the time, and you are sure to move outside the communication area of the access point when moving from the head office building to the branch office building, the IP extension telephone function is It becomes unavailable. According to the communication management support system of the fourth feature described above, the mobile phone usage information that can be inferred from the possibility that the IP extension telephone function cannot be used from the stored terminal location information is inappropriate. It can be determined that it is not communication.

  According to the communication management support system of the fifth feature, it becomes possible to specify the owner of the mobile terminal that has performed mobile phone communication determined to be inappropriate communication, and the mobile phone has a relatively low awareness of communication costs. It becomes possible to prompt the terminal owner to use the IP extension telephone function when the IP extension telephone function can be selected.

  Embodiments of a communication management support system according to the present invention (hereinafter abbreviated as “the present system” as appropriate) will be described below with reference to the drawings.

<First Embodiment>
A first embodiment of the system of the present invention will be described with reference to FIGS.

  First, the configuration of the system 1 of the present invention will be described with reference to FIG. Here, FIG. 1 shows a schematic configuration example of the system 1 of the present invention and peripheral devices.

  The system 1 of the present invention includes an IP extension telephone function 4a for performing wireless IP telephone communication via a wireless LAN access point 2 and a mobile telephone function 4b for performing cellular telephone communication via a public mobile telephone line 3. For a plurality of mobile terminals 4 having two telephone functions, the selection management of the telephone functions to be used is supported. Here, in the present embodiment, the system 1 of the present invention is configured to be able to acquire terminal location information from the access point 2 of the wireless LAN via the communication interface 10. Further, the system 1 of the present invention is configured to be able to acquire mobile phone usage information from the mobile phone operator 7. In the present embodiment, the case where the system 1 of the present invention is built in a SIP (Session Initiation Protocol) server will be described. When the system 1 of the present invention is provided with a SIP server, the terminal location information and the mobile phone usage information may be acquired from the SIP server.

  When the access point 2 is transmitted from the mobile terminal 4 by the wireless IP telephone function 4a, if the destination recipient number is an extension number, the access point 2 connects the mobile terminal 4 to the receiver terminal via the wireless LAN. When the recipient's recipient number is a mobile phone number, the recipient's terminal is connected via the SIP server, the exchange 6 and the public mobile phone line 3 in which the system 1 of the present invention is constructed.

  In the present embodiment, the mobile terminal 4 is described assuming a mobile phone, but any mobile terminal having two telephone functions may be used. The mobile phone 4 is connected to the mobile phone function 4b of another mobile phone 4 using the mobile phone function 4b or to the fixed phone 5 via the public mobile phone line 3.

  More specifically, as shown in FIG. 1, the system 1 of the present invention recognizes the mobile phone 4 in the communication area for each of the access points 2 for each predetermined position recognition time, and the communication area of the access point 2. The first identification information unique to the mobile phone 4, the second identification information unique to the access point 2 that recognized the mobile phone 4, and the time when the mobile phone 4 was recognized The location information acquisition means 11 for acquiring terminal location information including the mobile phone number information of the mobile phone 4 using the public mobile phone line 3 for each use of the public mobile phone line 3; Cellular phone usage information including usage start time information indicating the usage start time of the public mobile phone line 3 and usage end time information indicating the usage period or usage end time of the public mobile phone line 3 is acquired. Mobile phone usage information acquisition means 12 for each mobile phone 4, first identification information, extension number information for communication by IP extension telephone function 4a, and mobile phone number information for communication by mobile phone function 4b And terminal management information storage means 13 storing terminal management information including owner information unique to the owner of the mobile phone 4, and using the mobile phone using the terminal location information, mobile phone usage information and terminal management information Communication suitability determination that identifies the position of the mobile phone 4 for each information and determines whether or not the mobile phone communication is an inappropriate communication that does not use an appropriate communication line based on a predetermined communication suitability determination condition Means 14 and mobile terminal specifying means 15 for specifying the mobile phone 4 using the terminal management information for each of the mobile phone usage information determined to be improper communication.

  Furthermore, the system 1 of the present embodiment of the present embodiment classifies the mobile phone usage information determined to be inappropriate communication for each mobile phone 4 and has the mobile phone usage information determined to be inappropriate communication. An improper communication information generating means 16 for generating improper communication information of improper communication is provided for each owner of the telephone 4.

  In the present embodiment, the position information acquisition unit 11 is configured to recognize the mobile phone 4 in the communication range for each of the access points 2 every 5 to 15 minutes, for example. In this embodiment, for the sake of explanation, a case where the position recognition time is set every 15 minutes will be described. Specifically, the mobile phone 4 within the communication range of the access point 2 is recognized every hour at 0 minutes, 15 minutes, 30 minutes, and 45 minutes. Here, FIG. 2 shows an example of the terminal position information. As shown in FIG. 2, the system 1 of the present embodiment of the present embodiment has a date and time (corresponding to recognition time information) indicating a time when the mobile phone 4 is recognized as terminal location information, and a terminal ID unique to the mobile phone 4. (Corresponding to the first identification information) and the AP position (corresponding to the second identification information) unique to the access point 2 are stored. In the present embodiment, the AP position is represented by information indicating the installation location of the access point 2 of the wireless LAN, specifically, the head office building HO and the branch office building BO and its floor.

  In this embodiment, the mobile phone usage information acquisition means 12 is a sender mobile phone number (corresponding to mobile phone number information of the mobile phone 4 using the public mobile phone line 3) every time the public mobile phone line 3 is used. A mobile phone including a call start time indicating the use start time of the public mobile phone line 3 (corresponding to use start time information) and a call time indicating the use period of the public mobile phone line 3 (corresponding to use end time information). Get phone usage information. Here, FIG. 3 shows an example of mobile phone usage information. In the present embodiment, call specification data from a mobile phone operator is assumed as mobile phone usage information, and the call specification data is managed by the system 1 of the present invention for a predetermined period (for example, one month). Data on all mobile phones 4 to be included is included. As shown in FIG. 3, the call detail data includes a receiver's mobile phone number and a call charge in addition to the caller's mobile phone number, call start time, and call time.

  The terminal management information storage means 13 is composed of a nonvolatile storage device such as a hard disk, and for each mobile phone 4, a terminal ID (corresponding to first identification information), an extension number (corresponding to extension number information), and Terminal management information including a mobile phone number (corresponding to mobile phone number information) and an owner ID (owner information) unique to the owner of the mobile phone 4 is stored. Note that the terminal management information storage unit 13 of the present embodiment is configured to be able to arbitrarily execute terminal management information change, addition of terminal management information accompanying the introduction of a new mobile phone 4, deletion of terminal management information, and the like. Yes.

  In this embodiment, the communication appropriateness determination means 14 is inappropriate for each mobile phone usage information using the terminal location information shown in FIG. 2, the mobile phone usage information shown in FIG. 3, and the terminal management information shown in FIG. It is determined whether it is communication.

  More specifically, the communication appropriateness determining means 14 of the present embodiment first uses the terminal management information shown in FIG. 4 for each mobile phone usage information shown in FIG. 3, and uses the sender mobile phone number of the mobile phone usage information. The terminal ID of the mobile phone 4 is acquired. For example, in the mobile phone usage information of No. 1 shown in FIG. 3, the caller mobile phone number is “090-123-*** 4”, and the corresponding terminal ID “1” is obtained from the terminal management information shown in FIG. can get.

  Subsequently, in this embodiment, the call end time (corresponding to the use end time) is obtained from the call start time and the call time of the mobile phone use information. For example, in the mobile phone usage information of No. 1 shown in FIG. 3, the call start time is “20 ** / ** / ** 13:10” and the call time is 390 [s]. “20 ** / ** / ** 13:16:30”.

  Subsequently, the communication suitability determining unit 14 extracts the terminal location information having the acquired terminal ID from the terminal location information shown in FIG. 2 for each mobile phone usage information, and uses the mobile phone among the extracted terminal location information. The intermediate terminal position information stored between the call start time and the call end time of the information is extracted. For example, in the case of No. 1 mobile phone usage information shown in FIG. 3, the intermediate terminal location information P4 stored between 13:10 and 13:16:30 (13:15) is extracted. Here, FIG. 5 shows the extraction result of the intermediate terminal position information for each mobile phone usage information. More specifically, FIG. 5 shows the position of the mobile phone 4 between the call start time and the call end time for each of the mobile phones 4 with terminal IDs 1 to 3. 6 shows the relationship between terminal location information and terminal location information for each mobile phone 4. FIG. 6A shows the mobile phone 4 with terminal ID1, and FIG. 6B shows the mobile phone with terminal ID2. As for the telephone 4, FIG. 6 (c) shows the mobile telephone 4 with the terminal ID3.

  Subsequently, the communication suitability determining unit 14 determines the mobile phone usage information when the intermediate terminal location information is stored for every mobile phone usage information at all location recognition times from the call start time to the call end time. Is determined to be inappropriate communication. In this embodiment, since the mobile terminal use information No1, No3, and No4 shown in FIGS. 5A, 5C, and 5D store the intermediate terminal position information at all position recognition times, The communication is determined to be inappropriate communication in which the IP extension telephone function 4a can be used.

  The mobile terminal specifying unit 15 specifies the mobile phone 4 using the terminal management information shown in FIG. 4 for each mobile phone usage information determined to be inappropriate communication. Specifically, in the present embodiment, the mobile phone 4 with the terminal ID 1 is specified from the caller mobile phone number “090-123-*** 4” with respect to the mobile phone usage information No1 shown in FIG. Similarly, for the mobile phone usage information No. 3 shown in FIG. 5C, the mobile phone 4 with the terminal ID 2 is specified from the caller mobile phone number “090-123-*** 5”. For the mobile phone usage information No. 4 shown in FIG. 5D, the mobile phone 4 with the terminal ID 3 is identified from the caller mobile phone number “090-123-*** 6”.

  The inappropriate communication information generation unit 16 classifies the mobile phone usage information determined to be inappropriate communication for each mobile phone 4, and the mobile phone 4 having the mobile phone usage information determined to be inappropriate communication. Inappropriate communication information for inappropriate communication is generated for each owner. Inappropriate communication information is cell phone usage information including owner ID, nomination, contact information such as e-mail address and extension number, caller cell phone number, recipient cell phone number, call start time, call time and call charge It is comprised including. Inappropriate communication information generation means 16 of the present embodiment further notifies the owner of mobile phone usage information in order to prompt selection of an appropriate telephone function.

Second Embodiment
A second embodiment of the system of the present invention will be described with reference to FIGS. In the present embodiment, a case where the configuration of the communication appropriateness determining unit 14 is different from that of the first embodiment will be described.

  As in the first embodiment, the system 1 of the present invention recognizes the mobile phone 4 in communication range for each of the access points 2 for each predetermined position recognition time as shown in FIG. For each mobile phone 4 that is recognized to be within the communication range, location information acquisition means 11 for acquiring terminal location information, and mobile phone usage information acquisition means for acquiring mobile phone usage information every time the public mobile phone line 3 is used 12, the terminal management information storage means 13 storing the terminal management information for each mobile phone 4, the terminal location information, the mobile phone usage information, and the terminal management information are used, and the location of the mobile phone 4 is determined for each mobile phone usage information. A communication adequacy determination means for determining whether or not the mobile phone communication is an improper communication not using an appropriate communication line based on a predetermined communication adequacy determination condition; For each of the mobile phone usage information determined to be reliable, the mobile terminal specifying means 15 for specifying the mobile phone 4 using the terminal management information, and the mobile phone usage information determined to be inappropriate communication to the mobile phone Inappropriate communication information generation means 16 for generating improper communication information of improper communication for each owner of the mobile phone 4 having cell phone usage information that is classified into four and determined to be improper communication. It has.

  In addition, each structure of the positional information acquisition means 11, the mobile phone utilization information acquisition means 12, the terminal management information storage means 13, the mobile terminal identification means 15, and the inappropriate communication information generation means 16 of the present embodiment is the above-described configuration. The same as in the first embodiment.

  The communication appropriateness determining means 14 of the present embodiment includes the position recognition time immediately before the call start time and the position recognition time immediately after the call end time in addition to all the position recognition times from the call start time to the call end time. When the terminal position information is stored, it is determined that the mobile phone usage information is the inappropriate communication.

  More specifically, as shown in FIG. 7, the communication appropriateness determining unit 14 of the present embodiment includes a call start time in addition to the intermediate terminal position information stored in the position recognition time between the call start time and the call end time. If terminal location information is stored in the terminal management information storage unit 13 immediately before and immediately after the call end time, the stored terminal location information is extracted. For example, in the case of No. 1 mobile phone usage information shown in FIG. 3, P4 intermediate terminal location information stored between 13:10 and 13:16:30 (13:15) is extracted. Further, the terminal position information of P1 stored immediately before the call start time (13:00) and the terminal position information of P7 stored immediately after the call end time (13:30) are extracted.

  Subsequently, the communication adequacy determination unit 14 stores the terminal position information in every position recognition time between the position recognition time immediately before the call start time and the position recognition time immediately after the call end time for each mobile phone use information. The mobile phone usage information is determined to be inappropriate communication. In this embodiment, mobile phone usage information No1 and No4 shown in FIGS. 7A and 7D are determined to be inappropriate communication.

  By the way, in the present embodiment, in the case of FIG. 7C, the wireless LAN access from the third floor of the branch office building BO is around the call end time 13:20:30 after the call start time 13:05 to 930 [s]. Moving out of point 2 communication range. In this case, it is considered that the public mobile phone line 3 is used in consideration of the movement of the access point 2 out of the communication range, so that it can be considered that the telephone function is properly selected.

<Another embodiment>
<1> In the first and second embodiments, the mobile phone use information is configured to include the call time (corresponding to the use period) as the use end time information, and based on the call start time and the call time. Although it is configured to obtain the call end time, the present invention is not limited to this. The mobile phone usage information may include a call end time (use end time) instead of the call time, or may include both the call time and the call end time.

  <2> In the first and second embodiments, the position recognition time is set every 15 minutes. However, the present invention is not limited to this. What is necessary is just to set suitably according to the business content etc. of the owner of the portable terminal 4.

  <3> In the first and second embodiments described above, the mobile phone usage information determined to be improper communication includes a plurality of terminal location information in which different second identification information is stored. For mobile phone usage information that requires movement from the communication range of the access point indicated by the identification information to the communication range of the access point indicated by another different second identification information is necessary for movement outside the communication range of the access point. You may comprise so that it may determine with not being appropriate communication.

  Specifically, for example, in the case of FIG. 5D in the first embodiment, terminal position information is stored in all position recognition times from the call start time to the call end time. However, in the case of FIG. 5D, the mobile phone is moving from the branch office building BO to the head office building HO during a call. In other words, it is considered that the wireless LAN access point 2 of the branch office building BO moves from the communication area of the wireless LAN access point 2 to the communication area of the wireless LAN access point 2 of the head office building HO across the movement of the access point 2 outside the communication area. It is done. In such a case, the terminal position information may be stored in all position recognition times from the call start time to the call end time, or may be excluded from the inappropriate communication determination target. good. In this case, it becomes possible to more appropriately identify inappropriate communication in a more flexible manner corresponding to the usage mode of the owner of the mobile phone 4.

  For example, in the case of FIG. 7D in the second embodiment, as in the first embodiment, the position recognition time (15:15) immediately after the call end time from the position recognition time (14:45) immediately before the call start time. : 30) terminal position information is stored in all position recognition times until 30), but during a call, from the communication range of the access point 2 of the wireless LAN of the branch office building BO to the outside of the communication range of the access point 2 It is considered that the mobile phone is moving within the communication range of the wireless LAN access point 2 of the head office building HO. In such a case, even if the terminal position information is stored in all the position recognition times from the position recognition time immediately before the call start time to the position recognition time immediately after the call end time, the determination of inappropriate communication is made. You may comprise so that it may exclude from object. In this case, it becomes possible to more appropriately identify inappropriate communication in a more flexible manner corresponding to the usage mode of the owner of the mobile phone 4.

  In particular, when the position recognition time interval is relatively long, for example, when it is set every 30 minutes, the mobile phone 4 is moved from the communication area of the access point 2 to the outside of the communication area, When moving to the communication area of another access point 2, the movement to the outside of the communication area is not recognized, and the terminal position information may be stored in all position recognition times from the call start time to the call end time Becomes higher. Therefore, even if the terminal position information is stored in all the position recognition times, if the movement of the access point 2 to the outside of the communication range is considered, it is determined that the communication is not improper communication, so that the improper communication can be performed more accurately. Can be specified.

Schematic partial block diagram showing a schematic configuration example of a communication management support system and peripheral devices according to the present invention The figure which shows the example of the terminal location information used with the communication management assistance system which concerns on this invention The figure which shows the example of the mobile telephone utilization information used with the communication management assistance system which concerns on this invention The figure which shows the example of the terminal management information used with the communication management assistance system which concerns on this invention Explanatory drawing which shows the extraction result of the terminal location information for every mobile telephone use information in the communication management support system which concerns on this invention Explanatory drawing which shows the relationship between mobile telephone use information and terminal position information in the communication management support system according to the present invention. Explanatory drawing which shows the extraction result of the terminal location information for every mobile telephone use information in the communication management support system which concerns on this invention

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Communication management support system 2 Access point 3 Public mobile phone line 4 Mobile phone (mobile terminal)
4a IP extension telephone function 4b mobile phone function 5 fixed telephone 6 exchange 7 mobile phone carrier 10 communication interface 11 location information acquisition means 12 mobile phone use information acquisition means 13 terminal management information storage means 14 communication appropriateness determination means 15 mobile terminal identification means 16 Improper communication information generation means

Claims (5)

Regarding a plurality of mobile terminals having two telephone functions, an IP extension telephone function for performing wireless IP telephone communication via a wireless LAN access point and a mobile telephone function for performing cellular telephone communication via a public mobile telephone line A communication management support system for supporting selection management of the telephone function to be used,
For each of the access points, the mobile terminal that is in communication range for each of the access points is recognized for each predetermined position recognition time, and for each mobile terminal that is recognized to be in the communication range of the access point, Position information acquisition means for acquiring terminal position information including: 1 identification information; second identification information unique to the access point that has recognized the mobile terminal; and recognition time information indicating a time when the mobile terminal is recognized. When,
For each use of the public mobile phone line, the mobile phone number information of the mobile terminal using the public mobile phone line, use start time information indicating use start time of the public mobile phone line, and the public mobile phone Mobile phone usage information acquisition means for acquiring mobile phone usage information including usage end time information indicating a line usage period or usage end time;
For each portable terminal, the first identification information, extension number information for communication by the IP extension telephone function, portable telephone number information for communication by the portable telephone function, and the owner of the portable terminal Terminal management information storage means storing terminal management information including unique owner information;
Using the terminal location information, the mobile phone usage information, and the terminal management information, the location of the mobile terminal is specified for each mobile phone usage information, and the mobile phone communication is performed based on a predetermined communication suitability determination condition. A communication appropriateness determining means for determining whether or not the communication is an inappropriate communication that does not use an appropriate communication line;
A communication management support system comprising: a portable terminal identifying unit that identifies the portable terminal using the terminal management information for each of the cellular phone usage information determined to be inappropriate communication. The communication suitability determining means is
The first identification information of the mobile terminal is acquired from the mobile phone number information of the mobile phone usage information using the terminal management information for each mobile phone usage information, and the acquired first identification information is included. Terminal location information is extracted, and from the extracted terminal location information, from the use start time of the mobile phone use information, the use end time of the mobile phone use information or the use start time of the mobile phone use information And extracting the intermediate terminal location information stored between the use period and the use end time obtained,
For each mobile phone usage information, when the intermediate terminal location information is stored at all the location recognition times from the usage start time to the usage end time, the mobile phone usage information is not The communication management support system according to claim 1, wherein the communication management support system is determined to be appropriate communication. The communication suitability determining means is
Among the mobile phone usage information determined to be the inappropriate communication, at least one of the location recognition time immediately before the usage start time and the location recognition time immediately after the usage end time, The communication management support system according to claim 2, wherein the mobile phone usage information in which the terminal location information is not stored is determined not to be the inappropriate communication. The communication suitability determining means is
Among the mobile phone use information determined to be the inappropriate communication, the plurality of terminal location information in which different second identification information is stored, and the access point indicated by the predetermined second identification information For the mobile phone usage information that requires the movement of the access point indicated by another different second identification information from the communication area to the communication area, the movement of the access point outside the communication area is required. The communication management support system according to claim 2, wherein the communication management support system is determined to be not.   The mobile phone usage information determined to be inappropriate communication is classified for each mobile terminal, and each of the owners of the mobile terminals having the mobile phone usage information determined to be inappropriate communication is used. On the other hand, the communication management support system according to any one of claims 1 to 4, further comprising inappropriate communication information generation means for generating inappropriate communication information of the inappropriate communication.

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