JP2009193251A - Reservation management system and reservation management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reservation management system, which achieves a system for confirming boarding on a reserved train or confirming arrival at low cost, and performs service for improving user's convenience according to the boarding confirmation or the arrival confirmation. <P>SOLUTION: On the basis of information stored in a portable terminal carried by a user who has reserved a seat in a train, entry to a station premise is controlled. If predetermined time according to departure time of the reserved train comes, whether or not the user having reserved the seat in the train has entered the station premise based on entry history information about the user allowed to enter the station premise is determined, positional information is obtained from the portable terminal carried by the user determined to have entered the station premise according to the determination, and on the basis of the obtained positional information and depending on whether or not the user is present near the train reserved by the reservation information, whether or not the user has boarded the reserved train is checked. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a reservation management system and a reservation management method for managing reservation information such as train reservation or seat reservation, for example.

  Conventionally, in a transportation system such as a railroad, a seat reservation for a specific train is accepted. The use of seats reserved in advance is confirmed by checking the designated tickets owned by each passenger on the train. In such an operation mode, it is difficult to confirm whether or not a user (a user who has reserved a seat) actually gets on the train at the departure time. For this reason, when the user who reserved the seat cannot actually get on, it is difficult to realize the operation of canceling the seat or guiding the user.

  For example, as a system for canceling a train to be transited due to a train delay, the designated ticket is canceled or the designated ticket is changed by a wireless IC tag (RFID) attached to the designated ticket. A system has been proposed (for example, Patent Document 1). In Patent Document 1, a wireless IC tag (RFID) is attached to a transit designated ticket, the designated ticket information stored in the RFID is read by an RFID reader installed in the train, and transit accompanying a delay of the train is performed. A system that realizes cancellation of a designated ticket and reservation of an alternative subsequent train designated ticket is disclosed. However, the system described in Patent Document 1 has a problem that a large capital investment is required such as attaching a wireless IC tag to a designated ticket or installing an RFID reader in a train.

In recent years, transportation systems such as railways have realized a system in which a boarding fee is settled by an automatic ticket gate installed at a ticket gate using a contactless IC card that can be used as a stored fair card. However, in the conventional system, it is difficult to settle the express fee or the reserved seat fee with the automatic ticket gate installed at the ticket gate. For this reason, the express fee or reserved seat fee is generally settled in advance at a ticket vending machine or a staff counter. Patent Document 1 does not mention such a designated ticket settlement process.
No. 2006-31411

  An object of one embodiment of the present invention is to provide a reservation management system and a reservation management system that are low in cost and high in convenience.

  A reservation management system according to one aspect of the present invention includes a reservation management unit that stores seat reservation information, and an entrance that controls entrance to a facility based on information stored in a portable terminal possessed by a user. Control means, gate management means for recording admission history information relating to a user who has entered the facility by the admission control means, and reservation information stored by the reservation management means reaches a predetermined time corresponding to the reservation time. A determination means for determining whether the user of the reservation information has already entered the facility based on the entry history information recorded by the gate management means, and the facility Based on the position acquisition means for acquiring the position information from the portable terminal possessed by the user who is determined to have entered, and the position information acquired by the position acquisition means And a confirmation means for confirming whether the user depending on whether the user is present near the seat reserved is using a seat reserved.

  As one aspect of the present invention, a reservation management system controls entry to a station premises based on reservation management means for storing reservation information related to boarding a train and information stored in a mobile terminal possessed by a user. Entrance control means, gate management means for recording entrance history information relating to a user who has entered the station by the entrance control means, and departure time of the train reserved by the reservation information stored by the reservation management means A determination means for determining whether or not the user of the reservation information has already entered the station premises based on the entry history information stored by the gate management means when a predetermined time is reached according to By this position acquisition means, the position acquisition means for acquiring the position information from the mobile terminal possessed by the user who has been determined to have entered the station premises by this determination means, Confirmation means for confirming whether or not the user is on the train reserved by the user based on the obtained position information based on whether or not the user exists in the vicinity of the train reserved by the reservation information. Have.

The reservation management method as one aspect of the present invention stores seat reservation information in a reservation database, controls entrance to a facility based on information stored in a portable terminal possessed by a user, The admission history information about the user who entered the facility is recorded in the history database, and when the predetermined time corresponding to the reserved time of the seat reserved by the reservation information stored in the reservation database is reached, the history Based on the entry history information stored in the database, it is determined whether or not the user who has reserved a seat based on the reservation information has already entered the facility. Whether location information is acquired from a mobile terminal possessed by a user who is determined to be present, and whether or not the seat is in the vicinity of a seat reserved by the user based on the acquired location information The user to confirm whether or not the use of the seat that was reserved by,
A reservation management method according to one aspect of the present invention stores reservation information related to boarding a train in a reservation database, and controls entry to a station premises based on information stored in a mobile terminal possessed by a user. When the entry history information related to the user who entered the station is recorded in the history database, and a predetermined time corresponding to the departure time of the train reserved by the reservation information stored in the reservation database is reached. , Based on the entry history information stored in the history database, it is determined whether or not the user who has reserved the boarding by the reservation information has already entered the station premises. The location information is acquired from a mobile terminal possessed by a user who has been determined to have entered the premises, and the user is added to the reservation information based on the acquired location information. The user confirms whether riding in the reserved train by whether there train near the reserved Ri.

  According to one aspect of the present invention, it is possible to provide a reservation management system and a reservation management system that are inexpensive and highly convenient.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a diagram showing an overall configuration of a reservation management system according to an embodiment of the present invention.
The reservation management system shown in FIG. 1 is provided in each transportation facility such as a railway company, for example, and manages reservation information such as train reservations or seat reservations. In the embodiment described below, it is assumed that the reservation management system is a system that performs train seat reservation, confirmation of reservation status, cancellation or change of reservation information, and fee settlement.

  As shown in FIG. 1, the reservation management system includes a host computer 11, a reservation management server 12, a location information management server 13, a gate management device 14, a plurality of automatic ticket gates 15, and the like. The above reservation management system uses a mobile terminal M having a contactless IC card part Mc possessed by a user to perform train seat reservation, reservation confirmation, reservation cancellation, reservation change, fee settlement, etc. It is.

  The host computer 11 controls the entire reservation management system. The host computer 11 is configured by, for example, a general server computer, and includes a control unit, a memory, various interfaces, and the like. The host computer 11 acquires reservation information from the reservation management server 12 or acquires position information of a specific user (a mobile terminal possessed by the user) from the position information management server 13 to obtain the user's information. The current position is confirmed, or the history information of entry / exit into the station premises is acquired from the gate management device 14 to confirm the entry / exit state of a specific user.

  The reservation management server 12 manages reservation information related to train seat reservation. The reservation management server 12 is constituted by, for example, a general server computer, and includes a control unit, a memory, various interfaces, and the like. The reservation management server 12 has a reservation database 12a for storing reservation information. The reservation management server 12 has a communication function for performing data communication with the mobile terminal M via a network. The reservation management server 12 makes a train seat reservation in response to a reservation request received from the mobile terminal M by the communication function, or changes reservation information in response to a reservation information change request received from the mobile terminal M. And so on. For example, when a reservation request from the portable terminal M is received, the reservation management server 12 registers reservation information indicating the reservation content in the database 12a. The reservation information may be received at a reservation site provided by the web server on the Internet. In this case, the reservation management server 12 may register the reservation information received by the web server in the reservation database 12a.

  The location information management server 13 acquires location information indicating the current location from a specific mobile terminal M. For example, when the mobile terminal M has a function of determining its current location, the location information management server 13 provides location information indicating the current location to the mobile terminal M specified by the host computer 11. Request, and acquire position information as a response from the portable terminal M to the request. Further, the position information management server 13 may acquire the position information of the mobile terminal M based on the communication state between a plurality of communication devices installed in various places and the mobile terminal M.

  The gate management device 14 manages history information such as an entry history inside the station and an entry history outside the station. The gate management device 14 has a function of performing data communication with the automatic ticket gate 15 installed at each station. That is, the gate management device 14 collects information related to entrance / exit determination from each automatic ticket gate 15, and stores the collected information in the history database 14a as entrance / exit history information.

  Each automatic ticket gate 15 controls entry into or out of a station, and is installed at a ticket gate of each station. Each automatic ticket gate 15 has a communication function (card reader / writer) 15a with a non-contact type IC card. Each automatic ticket checker 15 obtains user information or remaining amount information from a non-contact IC card, and determines whether the user can enter or exit. The determination result of entry or participation in such a contactless IC card is transferred to the gate management device 14 as entry history information or participation history information associated with the identification information of the contactless IC card. Yes. Each automatic ticket checker has a memory (not shown) for storing fee information for performing fee adjustment processing, and performs fee calculation and payment processing based on the fee information stored in the memory. It is like that.

  The portable terminal M has a wide area network communication function, a position determination function, and the like, and also has a function as a non-contact IC card. The mobile terminal M is realized by, for example, a mobile terminal device such as a mobile phone with a non-contact IC card function. The network communication function of the mobile terminal M is a function of connecting to a wide area network such as the Internet through a mobile phone communication network, for example. The position determination function of the mobile terminal M is a function of determining the current position by a technique such as GPS (Global Positioning System) or position measurement based on the positions of a plurality of communicable base stations. The function of the portable terminal M as a non-contact IC card functions as a non-contact IC card used as a stored fair card when passing through the automatic ticket gate 15.

  In order to realize the functions as described above, the portable terminal M includes a control unit, a display unit, an operation unit, a memory unit, an antenna unit, a network communication unit, a non-contact IC card unit Mc, and the like. The control unit controls the entire mobile terminal M. The control unit implements various processes by executing a control program stored in the memory unit or the like. For example, when a control program (application) used for a specific application is installed, the control unit executes various processes according to the installed application.

  The display unit includes a display device. The operation unit includes a keyboard such as a numeric keypad. The memory unit includes a memory such as a RAM, a ROM, an NVRAM, and an HDD. The memory unit temporarily stores work data, and stores a control program, control data, and the like. The antenna unit is connected to the network communication unit, and transmits and receives radio waves based on control of the network communication unit. For example, the antenna unit and the network communication unit function as an interface for performing wireless communication with the reservation management server 12, the location information management server 13, or the host computer 11 through a communication network for mobile phones.

  Further, the non-contact type IC card unit Mc performs communication with the outside by a communication function equivalent to that of the non-contact type IC card. The main body of the non-contact IC card unit Mc is constituted by an IC chip that controls a non-contact IC card function, and is built in the portable terminal M. The non-contact IC card unit Mc may be provided in a small IC card or memory card that can be attached to and detached from the portable terminal M, and may function in a state in which the card is mounted on the portable terminal M. . Further, the non-contact IC card unit Mc may realize communication as a non-contact IC card with the outside via the antenna unit.

  Further, the non-contact IC card unit Mc may operate independently of the mobile terminal M main body, for example. That is, even when the power source of the mobile terminal M is off, the mobile terminal M may be configured to be able to communicate with the outside. However, the non-contact IC card unit Mc has a communication function with the control unit of the mobile terminal M main body, and can operate in conjunction with the operation of the mobile terminal M main body. For example, the control unit of the mobile terminal M main body may activate and execute a specific application in response to a request from the non-contact IC card unit Mc.

  In the reservation management system, the non-contact IC card unit Mc is used as a stored fair card (prepaid type electronic money) for performing entrance judgment, entry judgment and boarding fee settlement at the automatic ticket gate 15. The identification information given to the non-contact IC card unit Mc is also used in processing such as reservation registration, change, and cancellation, which will be described later. Information (such as personal information, authentication information, and balance information) used as the non-contact IC card unit Mc including such identification information is stored in a secure storage area in the portable terminal M. It is assumed that such information cannot be freely accessed even by the user himself / herself, for example. The non-contact IC card unit Mc only needs to be able to settle the usage fee. For example, the non-contact IC card unit Mc may realize a credit card function.

Next, in the reservation management system configured as described above, an overall flow of processing from reservation of a train seat to settlement of the reserved seat fee will be schematically described.
FIG. 2 is a flowchart for schematically explaining the overall processing flow in the reservation management system.
As shown in FIG. 2, in the reservation management system, if roughly classified, a reservation management process (step S11), a boarding management process (step S12), and a checkout process (step S13) for adjusting the usage fee are performed. .

  The reservation management process (step S11) is a process for managing reservation information such as reservation registration or reservation change (cancellation or change of reservation contents). The reservation management process is a process executed mainly by the reservation management server 12. For example, the reservation management server 12 executes a reservation management process in response to a request from the portable terminal M when the reservation management server 12 and the portable terminal M communicate via a wide area network.

  That is, a user who wishes to reserve a seat on a train manages reservations through a wide-area network such as a mobile phone communication network and the Internet by the network communication function of the mobile terminal M with the non-contact IC card unit Mc possessed by the user. Access the server 12 (or a site that reserves train seats). When accessing the reservation management server 12, the user operates the portable terminal M to designate a desired train seat reservation. Information requesting the seat reservation of the train designated by the user is transmitted from the portable terminal M to the reservation management server 12 via the wide area network.

  When a train seat reservation request is received from the mobile terminal M, the reservation management server 12 determines whether or not the train seat reservation is possible. If it is determined by this determination that the seat reservation for the train is possible, the reservation management server 12 registers the reservation information indicating the contents of the seat reservation for the train in the reservation database 12a and reserves the reservation for the mobile terminal M. Notify completion.

  Next, the boarding management process (step S12) is a process for managing the boarding status of the user on the reserved train. The boarding management process is mainly performed by the host computer 11 as a main body. The host computer 11 performs boarding management processing based on information obtained from the reservation management server 12, the location information management server 13, the gate management device 14, and the like. For example, the host computer 11 confirms whether or not the user who has reserved a seat is on the train based on the reservation information registered in the reservation database 12a.

  The host computer 11 monitors whether or not the train departure time reserved for each reservation information registered in the reservation database 12a or a predetermined time before the train departure time has been reached. . When the reserved train departure time or a predetermined time before the departure time of the train is reached, the host computer 11 reserves the train that has become the departure time or a predetermined time before the departure time (for example, several minutes before). The information is determined based on the entry history information recorded in the gate management device 14 as to whether or not the user has already entered the station. When the host computer 11 determines that the user has already entered by this determination, the host computer 11 acquires position information indicating the current position from the mobile terminal M of the user by the position information management server 13, and the acquired current It is determined whether the position is near the train. If it is determined that the current position of the user is near the train, the host computer 11 sets a boarding flag for the reservation information stored in the reservation database 12a.

  When it is determined that the user has not entered the station by the above determination, or when it is determined by the above determination that the current position of the user does not exist near the train, the host computer 11 changes the reservation information. The reservation change process is performed. In this reservation change process, the reservation information is canceled and a notification to that effect is sent to the mobile terminal M of the user. In this case, the user cancels the reservation information completely or re-books another train. That is, the host computer 11 confirms whether or not the user is on the reserved train immediately before the departure of the reserved train based on the entrance history and the position information.

  In addition, the host computer 11 may determine whether or not the user has boarded a train reserved by the user with respect to the arrival time or the reservation information of the train immediately before the arrival time. That is, when it is the arrival time or a predetermined time before the arrival time, the host computer 11 acquires position information indicating the current position from the mobile terminal M of the user by the position information management server 13, and acquires the acquired current It is determined whether the position is near the train. If it is determined by this determination that the current position of the user is near the train, the host computer 11 sets a getting-off flag for the reservation information stored in the reservation database 12a. Thereby, in the reservation information as described above, the usage status of the user can be confirmed by the boarding flag and the getting-off flag. If it is determined that the current position of the user is not near the train, the host computer 11 may treat the reservation information as a cancellation.

  The payment process (step S13) is a process for paying the usage fee. The settlement process is a process performed mainly by the automatic ticket gate 15 and the host computer 11. The automatic ticket gate 15 settles the usage fee by the non-contact IC card unit Mc included in the portable terminal M possessed by the user.

Next, a process for registering reservation information will be described in detail.
FIG. 3 is a flowchart for explaining processing when registering reservation information.
First, a user who wishes to reserve a seat on a train manages reservations via a wide-area network such as a mobile phone communication network and the Internet by the network communication function of the mobile terminal M with the non-contact IC card unit Mc that he owns. Access the server 12 (or a site that reserves train seats). The reservation management server 12 that has received access from the mobile terminal M performs user authentication based on the authentication information acquired from the mobile terminal M (step S21).

  Various authentication methods can be applied to the user authentication. Here, it is assumed that registration information related to a user who can use the reservation management system is stored in a memory (not shown) of the reservation management server 12. For example, the registration information regarding the user who can use the reservation management system includes, for example, identification information (or identification information of the mobile terminal M main body) of the mobile terminal M of the user, Identification information given to the contactless IC card function provided in the terminal M, a mail address addressed to the portable terminal M, user authentication information, and the like are included. Therefore, the reservation management server 12 performs user authentication by collating the authentication information acquired from the mobile terminal M with the user authentication information of the registration information.

  If the user authentication is successful (step S22, YES), the reservation management server 12 downloads display data for reservation information including an input form for making a seat reservation for a train to the mobile terminal M (step). S23). When the display data for inputting reservation information is downloaded, the portable terminal M displays an input form on a display unit (not shown). As a result, the user operates the operation unit (not shown) to input the reservation contents according to the input form displayed on the display unit. When the reservation content is input by the user, the portable terminal M transfers information indicating the reservation content input according to the user's instruction to the reservation management server 12.

  When the information indicating the reservation content is received from the portable terminal M (step S24), the reservation management server 12 determines whether or not a seat reservation based on the reservation content designated by the user is possible (step S25). When it is determined that the reservation with the reservation contents designated by the user cannot be made (step S25, NO), the reservation management server 12 notifies the mobile terminal M of re-input guidance (step S26). In this case, the reservation management server 12 returns to step S24 and performs a process of receiving again information indicating the reservation content from the portable terminal M. When the cancellation of the reservation is notified from the mobile terminal M, the reservation management server 12 ends the reservation information registration process by the mobile terminal M.

  If it is determined that the reservation with the reservation content specified by the user is possible (step S25, YES), the reservation management server 12 determines the reservation content specified by the user and the use specified by the user authentication. Reservation information is created by associating with the registration information of the person and registered in the reservation database 12a (step S27). When the reservation information is registered in the reservation database 12a, the reservation management server 12 notifies the mobile terminal M of reservation completion (step S28).

Next, processing for confirming boarding of a reserved train will be described in detail.
FIG. 4 is a flowchart for explaining processing (boarding confirmation processing) for confirming boarding of a train reserved by the reservation information.
As described above, for each reservation information registered in the reservation database 12a, the host computer 11 determines whether the reserved train departure time or a predetermined time before the train departure time has been reached. Monitoring. Here, before a predetermined time before the departure time of the reserved train (reserved train), it is confirmed whether or not the user of the reservation information has already entered the station premises, and at the departure time of the reserved train, It shall be confirmed whether or not the user of the reservation information is on the reserved train.

  That is, the host computer 11 extracts the reservation information of the train that is a predetermined time before the departure time from the reservation information stored in the reservation database 12a (step S31). Note that the reservation information of the train that is a predetermined time before the departure time may be notified from the reservation management server 12 to the host computer 11. When the reservation information of the train that is a predetermined time before the departure time is extracted (step S31, YES), the host computer 11 confirms whether or not the user of the reservation information has entered the station premises for the reservation information. It is determined whether or not (step S32). This is determined based on the entry history information as information about the user who entered the station premises at the automatic ticket gate 15 recorded in the gate management device 14.

  However, it is assumed that the user of the reservation information performs an entrance process at the automatic ticket checker 15 by the non-contact IC card unit Mc included in the portable terminal M that has made the reservation. The automatic ticket gate 15 communicates with the non-contact IC card unit Mc of the portable terminal M by the communication method with the non-contact IC card in the entrance process, thereby allowing the non-contact IC to be communicated from the portable terminal M. Information for admission determination including card function identification information is read. The automatic ticket checker 15 determines whether or not the user can enter based on information read from the mobile terminal M presented by the user using a non-contact IC card communication method.

  Here, it is assumed that the automatic ticket gate 15 performs admission permission determination similar to the admission permission determination for a non-contact IC card used as a boarding ticket, a commuter pass, or a stored fair card. For example, the automatic ticket gate 15 determines admission permission based on the validity of the non-contact IC card unit Mc of the portable terminal M or the remaining amount information available by the non-contact IC card unit Mc. When the admission is permitted by the mobile terminal M presented by the user in the admission process as described above, the automatic ticket gate 15 receives the admission date and time and the identification information of the non-contact IC card part Mc acquired from the mobile terminal M. Is stored in the history database 14a of the gate management device 14 as entrance history information.

  If it is determined by the above determination that the user of the reservation information has not yet entered the station (step S32, YES), the host computer 11 notifies the user's mobile terminal M of the reservation confirmation ( For example, a mail) is transmitted (step S33). Here, the e-mail address of the portable terminal M is acquired from the registration information of the user associated with the reservation information. When such guidance is given, the host computer 11 proceeds to step S32 and waits for the user to enter. However, when the departure time of the reserved train has passed without confirming admission, the host computer 11 executes processing after step S40 described later.

  When it is determined by the above determination that the user of the reservation information has already entered the station (step S32, YES), the host computer 11 uses the location information management server 13 to make the mobile terminal of the user of the reservation information (Reserved mobile terminal) Processing for requesting the current position to M is performed (step S34). That is, the location information management server 13 requests location information from the portable terminal M designated by the host computer 11. On the other hand, the mobile terminal M performs a process of determining its current position, and transmits position information indicating the current position to the position information management server 13. When the position information from the mobile terminal M is acquired, the position information management server 13 transfers the acquired position information of the mobile terminal M to the host computer 11 (step S35).

  When the location information of the mobile terminal M is received via the location information management server 13, the host computer 11 receives the location information of the mobile terminal M obtained via the location information management server 13. It is determined whether or not the current position of the mobile terminal M is near the reserved train (step S36). However, depending on the accuracy of the position information, it may be confirmed whether the current position is in the reserved train or whether the current position is in the vicinity of the reserved seat. Here, assuming that the accuracy of the position information allows an error of several mail units, it is determined whether or not the current position of the mobile terminal M is near the reserved train.

  When it is determined by the above determination that the current position of the mobile terminal M is near the reserved train, that is, when it is estimated that the user carrying the mobile terminal M is near the reserved train (step S36, YES). The host computer 11 sets the boarding flag assigned to the reservation information to be on, assuming that the user has boarded the reservation train (step S37). This boarding flag is information indicating whether or not it has been confirmed that the user has boarded the reserved train based on the reservation information. In this case, by setting the boarding flag to ON, the host computer 11 ends the boarding confirmation process on the assumption that boarding of the reservation train for the user of the reservation information is confirmed.

  If it is determined by the above determination that the current position of the mobile terminal M is not near the reserved train, that is, if it is estimated that the user carrying the mobile terminal M is not near the reserved train (step (S36, NO), the host computer 11 transmits the reserved train boarding guide to the portable terminal M on the assumption that the user has boarded the reserved train (step S38). The boarding guidance for the reserved train is transmitted to the e-mail address of the mobile terminal M included in the user registration information associated with the reservation information, for example.

  As described above, guidance for boarding the reserved train is given to a user who is not confirmed to be near the reserved train, and the host computer 11 determines whether or not the reserved train departure time (or just before the departure time) has been reached. Is monitored (step S39). Here, when the departure time of the reserved train is not reached (step S39, NO), the host computer 11 returns to step S34 and performs a process of obtaining the position information of the mobile terminal M. The process of acquiring the position information of the mobile terminal M is, for example, predetermined until it is determined that the current position of the mobile terminal M is near the reserved train or the departure time of the reserved train is reached. It shall be repeatedly performed at the time interval of.

  Further, when it is determined that the departure time of the reserved train has come (step S39, YES), the host computer 11 performs a process of canceling the train seat reservation based on the reservation information (step S40). In this case, the host computer 11 may delete the reservation information from the reservation database 12a of the reservation management server 12, or add information indicating that the reservation information is canceled to the reservation information. Also good. When the reservation is cancelled, the host computer 11 transmits to the portable terminal M a guide for canceling the reservation and changing the reservation to another train (step S41). This guidance is transmitted, for example, to the e-mail address of the mobile terminal M included in the user registration information associated with the reservation information.

  When a reservation cancellation and a reservation change guide to another train are transmitted as described above, the host computer 11 can accept a change request from the portable terminal M by the reservation management server 12. In this state, when a reservation change (that is, seat reservation for another train) is requested from the mobile terminal M (YES in step S42), the reservation management server 12 executes the processes in steps S21 to S28. To change the reservation (seat reservation for another train) (step S43).

  In addition, the process of said step S40-S43 can be performed in arbitrary orders. For example, after sending a reservation cancellation and reservation change guide to the mobile terminal M, it may be possible to cancel or change the reservation according to a response from the user. For example, the user can use the portable terminal M to indicate intentionally whether to cancel or change the reservation, and can prevent the reservation from being canceled contrary to the intention of the user. In other words, when the location information of the mobile terminal M cannot be acquired due to some trouble, or when the user does not want to cancel the reservation information for a reason such as getting on the reserved train from another station, the user request On the contrary, it is possible to prevent the reservation information from being canceled.

Next, processing for confirming the arrival of a user on a reserved train will be described in detail.
FIG. 5 is a flowchart for explaining processing (arrival confirmation processing) for confirming arrival of a user on a train reserved by reservation information.
As described above, the host computer 11 also monitors the arrival time (or a predetermined time before the arrival time) of a reserved train (a train on which boarding has been confirmed). Here, it is assumed that whether or not the user of the reservation information is on the reserved train at the arrival time of the train on which the boarding is confirmed.

  That is, the host computer 11 monitors the arrival time of the train (the reserved train on which the boarding has been confirmed) for the reservation information for which the boarding flag is on among the reservation information stored in the reservation database 12a. (Step S51). Note that the reservation information of the reserved train whose arrival time has been confirmed may be notified from the reservation management server 12 to the host computer 11. When the reserved train that has reached the arrival time is extracted (step S51, YES), the host computer 11 performs a process of requesting the current position from the portable terminal M of the user of the reservation information (step S52). .

  That is, the location information management server 13 requests location information from the portable terminal M designated by the host computer 11. On the other hand, the mobile terminal M performs a process of determining its current position, and transmits position information indicating the current position to the position information management server 13. When the position information from the mobile terminal M is acquired, the position information management server 13 transfers the acquired position information of the mobile terminal M to the host computer 11 (step S53).

  When the location information of the mobile terminal M is received from the location information management server 13, the host computer 11 determines the mobile terminal based on the location information of the mobile terminal M obtained via the location information management server 13. It is determined whether or not the current position of M is in the vicinity of the reserved train that has reached the arrival time (step S54). However, depending on the accuracy of the position information, it may be confirmed whether the current position is in the reserved train or whether the current position is in the vicinity of the reserved seat. Here, assuming that the accuracy of the position information allows an error of several mail units, it is determined whether or not the current position of the mobile terminal M is near the reserved train.

  When it is determined by the above determination that the current position of the mobile terminal M is not near the reserved train, that is, when it is estimated that the user carrying the mobile terminal M is not near the reserved train at the arrival time (step S54). , NO), the host computer 11 performs a process of canceling the reservation information on the assumption that the user cannot get on the reserved train upon arrival (step S55). Also in this case, the host computer 11 may delete the reservation information from the reservation database 12a of the reservation management server 12, or add information indicating that the reservation information is canceled to the reservation information. May be. Further, when the reservation is canceled, the host computer 11 may transmit a guide to the mobile terminal M to the effect that the reservation has been canceled. However, in this embodiment, it is confirmed that the user is getting on at the departure station by the boarding flag. For this reason, depending on the operation mode, even when arrival at a reserved train cannot be confirmed, it may not be canceled.

  Further, when it is determined by the above determination that the current position of the mobile terminal M is near the reserved train, that is, when it is estimated that the user carrying the mobile terminal M is near the reserved train (step S54). YES), the host computer 11 sets the arrival flag assigned to the reservation information to be on (step S56) on the assumption that the user has boarded the reserved train. This arrival flag is information indicating whether or not it has been confirmed that the user has boarded the reserved train at the arrival time based on the reservation information. In this case, by setting the arrival flag on, the host computer 11 is assumed to confirm that the user of the reservation information has arrived on the reserved train, and performs the fee settlement process for the user. This is performed (step S57).

  It is assumed that the above-described settlement process is performed, for example, when entering from the station premises with the automatic ticket gate 15 at the getting-off station. That is, the user of the reservation information performs the entry process at the automatic ticket checker 15 at the disembarking station using the non-contact IC card unit Mc included in the mobile terminal M that has made the reservation. To do. The automatic ticket gate 15 communicates with the non-contact IC card section Mc of the portable terminal M by a communication method with the non-contact IC card in the participation process, thereby determining the participation from the portable terminal M and Read information for checkout. That is, the automatic ticket checker 15 performs a settlement process based on information read from the mobile terminal M presented by the user by a non-contact IC card communication method.

  Here, it is assumed that the automatic ticket gate 15 settles the boarding fee including the reserved seat usage fee by the same process as the settlement process for the contactless IC card used as a stored fair card. However, depending on the operation mode, the use fee of the reserved train may be settled by the function of the credit card owned by the user when the reservation train is confirmed to be boarded or arrived. In this case, information relating to the credit card for settlement is registered in advance in the reservation management server 12 as user registration information, or the automatic ticket checker 15 reads the information using the contactless IC card function of the portable terminal M.

  Normally, the automatic ticket gate 15 at each station calculates the boarding fee for the boarding section determined from the boarding station read from the non-contact IC card and the getting-off station where the automatic ticket gate 15 is installed. It is settled by the balance of the non-contact IC card as a card. The reserved train use fee such as the express train charge or reserved seat charge that can be reserved for seats in this reservation management system cannot be calculated from the information of the boarding station and the departure station. For this reason, reserved train usage fee information such as reserved trains and seats is distributed from the host computer 11 to the automatic ticket gate 15 in association with identification information of the non-contact IC card function. In this case, the automatic ticket gate 15 reads the identification information and boarding station information of the non-contact IC card function of the portable terminal M, and gets on and off the boarding section calculated from the usage fee information and boarding station information corresponding to the identification information. A settlement amount obtained by adding the fee is calculated, and the calculated settlement amount may be settled by the contactless IC card function of the mobile terminal M.

  In addition, at the time of reservation, admission, boarding confirmation or arrival confirmation, the usage fee information of the reserved train such as the train and seat reserved in the mobile terminal M is downloaded from the host computer 11, and the usage fee information of the reserved train is obtained. The payment amount may be calculated by adding to the boarding fee. In this case, the automatic ticket gate 15 at the getting-off station reads the boarding station information and the reserved train usage fee information from the mobile terminal M, calculates the settlement amount by adding the reserved train usage fee to the boarding fee for the getting-on / off section, The calculated settlement amount may be settled by the contactless IC card function of the mobile terminal M.

  In the reservation management system as described above, reservation information relating to train seat reservation is stored in the reservation database, and the entrance to the station is controlled based on the information stored in the mobile terminal owned by the user, When the visit history information about the user who entered the station is recorded in the history database and when a predetermined time corresponding to the departure time of the train reserved by the reservation information stored in the reservation database is reached, Based on the admission history information stored in the history database, it is determined whether or not a user who has reserved a seat on the train has already entered the station by using the reservation information. The location information is acquired from the mobile terminal possessed by the user who has been determined to be completed, and the user can use the reservation information based on the acquired location information. Yakusa is the user depending on whether or not present in the train near of which is to confirm whether riding on the reserved train.

  As a result, the above-described processing can be realized only by adding software for realizing the processing described above to an existing system without installing special hardware in a train or a station. As a result, the above-described system for confirming boarding or arrival can be realized at low cost, and convenience for the user can be improved by providing a service according to boarding confirmation or arrival confirmation.

  Furthermore, in the reservation management system, it is possible to perform reservation registration, reservation change, location confirmation, etc. using the network communication function (mobile phone communication function) of the mobile terminal possessed by the user, and the mobile terminal. With the function of the non-contact IC card installed in the vehicle, the use fee of the reserved seat can be settled with an automatic ticket gate or the like. As a result, it is possible to improve user convenience and save labor for station staff.

The figure which shows the whole structure of the reservation management system which concerns on embodiment of this invention. The flowchart for demonstrating schematically the flow of the whole process in a reservation management system. The flowchart for demonstrating the process at the time of registering reservation information. The flowchart for demonstrating the process (boarding confirmation process) which confirms boarding to the train reserved by reservation information. The flowchart for demonstrating the process (arrival confirmation process) which confirms the arrival of the train reserved by reservation information.

Explanation of symbols

  Mc ... Non-contact IC card part, M ... Portable terminal, 11 ... Host computer, 12 ... Reservation management server, 12a ... Reservation database, 13 ... Location information management server, 14 ... Gate management device, 14a ... History database, 15 ... Automatic Ticket machine

Claims (8)

Reservation management means for storing seat reservation information;
An admission control means for controlling admission to the facility based on information stored in the mobile terminal possessed by the user;
Gate management means for recording admission history information regarding the user who has entered the facility by the admission control means,
When the reservation information stored by the reservation management means has reached a predetermined time corresponding to the reservation time, the user of the reservation information is instructed based on the admission history information recorded by the gate management means. A determination means for determining whether or not the user has already been entered,
Position acquisition means for acquiring position information from a portable terminal possessed by a user who is determined to have entered the facility by the determination means;
Confirmation means for confirming whether or not the seat reserved by the user is used based on whether or not the seat reserved by the user based on the position information acquired by the position acquisition means;
A reservation management system comprising: Furthermore, when the confirmation means determines that the user does not exist in the vicinity of the reserved seat, the user has a notification means for notifying the reservation information to the mobile terminal possessed by the user.
The reservation management system according to claim 1, wherein: The position of the confirmation means is acquired by the position acquisition means whether or not a user of the reservation information exists in the vicinity of the reserved seat at the use end time of the seat reserved by the reservation information. Based on information,
Further, the check means has a checkout means for paying out the reserved seat usage fee by a portable terminal possessed by a user confirmed to exist in the vicinity of the seat reserved at the use end time,
The reservation management system according to claim 1 or 2, characterized in that Reservation management means for memorizing reservation information relating to train rides;
An admission control means for controlling admission to the station premises based on information stored in a mobile terminal possessed by the user;
Gate management means for recording the entry history information about the user who entered the station premises by this entrance control means,
Use of the reservation information based on the admission history information stored by the gate management means when a predetermined time corresponding to the departure time of the train reserved by the reservation information stored by the reservation management means is reached. A determination means for determining whether the person has entered the station premises,
Position acquisition means for acquiring position information from a mobile terminal possessed by a user who is determined to have entered the station premises by this determination means;
Based on the position information acquired by this position acquisition means, it is confirmed whether the user is on the train reserved by the user by whether or not the user exists near the train reserved by the reservation information. Confirmation means to
A reservation management system comprising: Furthermore, it has a notification means for notifying the reservation terminal of the mobile terminal possessed by the user, which is determined by the confirmation means that the user does not exist in the vicinity of the reserved train,
The reservation management system according to claim 4, wherein: The confirmation means is based on the position information acquired by the position acquisition means whether or not a user of the reservation information exists near the reserved train at the arrival time of the train reserved by the reservation information. Check
Further, the check means has a checkout means for paying the use fee of the train by a portable terminal possessed by the user confirmed that the user is present near the train reserved at the arrival time,
The reservation management system according to claim 4 or 5, wherein Store seat reservation information in the reservation database,
Based on the information stored in the mobile terminal that the user has, the entrance to the facility is controlled,
Record the entry history information about the user who entered the facility in the history database,
When a predetermined time corresponding to the reservation time of the seat reserved by the reservation information stored in the reservation database is reached, the seat is determined by the reservation information based on the entrance history information stored in the history database. Determine whether the reserved user has already entered the facility,
By this determination, the location information is acquired from the mobile terminal possessed by the user who is determined to have entered the facility,
Confirming whether or not the seat reserved by the user is in use in the vicinity of the seat reserved by the user based on the acquired position information;
The reservation management method characterized by this. Reservation information about train rides is stored in the reservation database,
Based on the information stored in the mobile terminal owned by the user, the entrance to the station is controlled,
Record the entry history information about the users who entered the station premises in the history database,
When a predetermined time corresponding to the departure time of the train reserved by the reservation information stored in the reservation database is reached, the reservation information based on the entrance history information stored in the history database Determine if the user who booked the boarding has already entered the station,
By this determination, the location information is acquired from the mobile terminal possessed by the user who is determined to have entered the station premises,
Check whether the user is on the reserved train by checking whether the user exists in the vicinity of the train reserved by the reservation information based on the acquired position information,
A reservation management method characterized by comprising:

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