JP2009175813A - Information delivery system and information delivery method - Google Patents

Information delivery system and information delivery method Download PDF

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JP2009175813A
JP2009175813A JP2008011033A JP2008011033A JP2009175813A JP 2009175813 A JP2009175813 A JP 2009175813A JP 2008011033 A JP2008011033 A JP 2008011033A JP 2008011033 A JP2008011033 A JP 2008011033A JP 2009175813 A JP2009175813 A JP 2009175813A
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information
customer
update
proposal
control system
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JP4988612B2 (en
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Shinpei Umezaki
晋平 梅崎
Nariharu Takahashi
成春 高橋
Shusuke Onodera
修輔 小野寺
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Hitachi Ltd
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    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
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Abstract

<P>PROBLEM TO BE SOLVED: To provide a system that delivers information on renewal proposal to customers having EWSs of DCSs. <P>SOLUTION: A maker 12 receives DB update data 13 from a first customer 10 and sends a renewal proposal information message 14. The first customer 10 receives the renewal proposal information message 14 and sends a renewal proposal selection 15. The maker 12 receives it and sends an estimate and components 16. When receiving the renewal proposal selection 15 from the first customer 10, the maker 12 creates a recommended renewal package 17 as marketing information. The recommended renewal package 17 thus created is sent to a second customer of the same system as a renewal proposal information message 14. This constructs a business model of renewal proposal information delivery matching equipment conditions of customers' DCSs. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

本発明は、情報配信システム及び情報配信方法に係り、特に、制御システムの設備更新に関わる情報配信に好適な、情報配信システム及び情報配信方法に関する。   The present invention relates to an information distribution system and an information distribution method, and more particularly to an information distribution system and an information distribution method suitable for information distribution related to facility update of a control system.

分散型制御システム（Distributed Control System：以下、ＤＣＳと略称する）で代表される制御システムは、制御対象の情報を得て、プロセス制御等の制御演算を行い、演算結果を制御対象に伝えるものであり、例えば、特開平６−２５０８６９号公報に知られているように、多くのハードウエア，ソフトウエア及び種々の部品から構成されている。   A control system represented by a distributed control system (hereinafter abbreviated as DCS) obtains information on a control target, performs control calculation such as process control, and transmits the calculation result to the control target. For example, as is known from Japanese Patent Laid-Open No. 6-250869, it is composed of a lot of hardware, software and various parts.

このようなＤＣＳでは、ＤＣＳを一端購入すると、その予防保全や保証期間を過ぎた部品故障に対して、部分更新や新規更新を行う必要がある。   In such a DCS, once the DCS is purchased, it is necessary to perform a partial update or a new update for a part failure that has passed its preventive maintenance or warranty period.

ＤＣＳの部分更新及び新規更新はＤＣＳメーカが所有する顧客に納入した時のＤＣＳの設備の情報や営業活動，定期点検などを通じ、現在の顧客のＤＣＳの設備状況の情報を収集し、更新の提案を持ちかけることも多い。近年では、コスト面から顧客自身が設備の更新に必要な部品を購入し、顧客自身で改造を行うケースも多い。
特開平６−２５０８６９号公報 For DCS partial updates and new updates, DCS equipment information at the time of delivery to customers owned by DCS manufacturers, sales activities, periodic inspections, etc., are collected to collect information on the current customer DCS equipment status and propose updates. Is often called. In recent years, there are many cases where the customer himself purchases parts necessary for renewing the equipment and remodels himself / herself in terms of cost.
JP-A-6-250869

ＤＣＳに特有の問題として、製品のライフタイムは長いが、近年、周辺機器，電子部品の急速なライフサイクルの早まりにより、製造中止品が多く、一方で、顧客側ではコスト削減の為に更新が遅くなり、保証期間を過ぎた故障部品の交換、代替品への切り替えなど、設備の維持に必要となる効果的な更新が難しくなっている。   As a problem peculiar to DCS, the lifetime of products is long, but in recent years, many products have been discontinued due to the rapid life cycle of peripheral devices and electronic components. On the other hand, customers have renewed to reduce costs. It has become slower, making it difficult to effectively update equipment necessary for maintenance of equipment, such as replacement of faulty parts that have passed the warranty period and switching to alternatives.

上記したように、ＤＣＳを一端購入し顧客自身でＤＣＳの改造を行った場合に、その後の部分更新において、顧客自身のＤＣＳの設備状況に即した適切な部分更新の情報が不足していた。   As described above, when the DCS is purchased once and the DCS is remodeled by the customer, information on the appropriate partial update in accordance with the customer's own DCS equipment situation is insufficient in the subsequent partial update.

しかしながら、顧客自身でＤＣＳの改造を行った場合でも、製造中止品や部品の故障率は、ＤＣＳメーカが独自で持っている情報も多く、ＤＣＳの設備状況に即した適切な更新に関わる情報配信は望まれている。   However, even if the customer modifies the DCS by himself, the failure rate of discontinued products and parts has a lot of information that the DCS manufacturer has on its own, and information distribution related to the appropriate update according to the DCS equipment status Is desired.

ＤＣＳメーカも顧客のＤＣＳの現在の設備状況に即した更新提案のうちで、顧客に最も人気のある更新提案のマーケティング情報は不足していた。また、ＤＣＳの新製品の開発は既設のＤＣＳの経過年数による切り替え時期や製造中止品の状況にあわせて行われていた。   The DCS maker also lacked the marketing information of the update proposal most popular with the customer among the update proposals according to the current equipment status of the customer's DCS. In addition, the development of new DCS products was performed in accordance with the timing of switching over the existing years of DCS and the status of discontinued products.

顧客に最も人気のある更新提案のマーケティング情報は、ＤＣＳメーカも効率の良い設備の更新提案を行えるようになる為、望まれている。また、顧客の更新の要望の多いＤＣＳの新製品の開発は望まれていた。
本発明の目的は、上記の問題点に鑑み、適切な更新に関わる情報の配信が可能な情報配信システム及び情報配信方法を提供することにある。 The marketing information of the update proposal most popular with customers is desired because DCS manufacturers can also make efficient equipment update proposals. In addition, the development of new DCS products that are frequently requested by customers has been desired.
In view of the above problems, an object of the present invention is to provide an information distribution system and an information distribution method capable of distributing information related to appropriate updating.

上記目的を達成するために、本発明では、顧客の制御システムの情報を顧客データベースに記憶し、制御システムに応じた部品情報を製品データベースに記憶し、更新提案情報を更新提案データベースに記憶し、前記顧客の制御システムの情報に応じて前記製品データベースから情報を取得して、前記取得した情報に基づいて、前記更新提案データベースから所定の更新提案情報を選択し、さらに、前記選択した情報をネットワークを介して送信するように構成した。
より具体的には、ＤＣＳを所有する顧客に対し情報を配信する情報配信システムであって、前記ＤＣＳのエンジニアリングワークステーション（Engineering Work Station：以下、ＥＷＳと略称する）と、前記情報の配信元が所有する顧客のＤＣＳのＥＷＳのデータベース（Data Base：以下、ＤＢと略称する）と製品ＤＢと更新提案ＤＢを有する装置と、前記ＥＷＳと前記装置を結ぶ通信ネットワークとを備えるように構成した。 In order to achieve the above object, in the present invention, the customer control system information is stored in the customer database, the part information corresponding to the control system is stored in the product database, the update proposal information is stored in the update proposal database, Information is acquired from the product database in accordance with information of the customer control system, predetermined update proposal information is selected from the update proposal database based on the acquired information, and the selected information is Configured to transmit via.
More specifically, it is an information distribution system for distributing information to a customer who owns a DCS, where an engineering work station (hereinafter referred to as EWS) of the DCS and a distribution source of the information are A DCS EWS database (Data Base: hereinafter abbreviated as DB) of a customer of the customer, a device having a product DB and an update proposal DB, and a communication network connecting the EWS and the device are provided.

上記の構成において、前記ＤＣＳの改造に伴ないＥＷＳのＤＢの更新データに基づき、前記顧客が所有するＥＷＳに更新提案の情報配信するように構成した。   In the above configuration, the update proposal information is distributed to the EWS owned by the customer based on the update data of the EWS DB accompanying the modification of the DCS.

上記の構成において、前記顧客が所有するＥＷＳに配信された更新提案の選択により、前記ＤＣＳを所有する顧客に対し、見積り，部品の発送を行うように構成した。   In the above-described configuration, it is configured to estimate and send parts to the customer who owns the DCS by selecting the update proposal distributed to the EWS owned by the customer.

上記の構成において、前記顧客が所有するＥＷＳに配信された更新提案の選択により、推奨更新パッケージ作成し、同様のＤＣＳを所有する顧客のＥＷＳに対し、推奨更新パッケージを含めた更新提案の情報配信をするように構成した。   In the above configuration, by selecting an update proposal distributed to the EWS owned by the customer, a recommended update package is created, and information about the update proposal including the recommended update package is distributed to the EWS of the customer who owns the same DCS. It was configured to

本発明によれば、ＤＣＳ等の制御システムについての設備状況に即した更新提案を配信することが可能となる。より、具体的には、顧客の予算や更新計画に合わせた更新内容を選択できる。また、ＤＣＳメーカも顧客の要望の多い提案について情報を入手することができ、要望の多い開発を集中して行うことができ、コスト面でも顧客に望まれる更新提案の内容を持ちかけることができる。その結果として、顧客自身の設備更新にかかるコストを削減することができる。   ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to distribute the update proposal according to the equipment condition about control systems, such as DCS. More specifically, it is possible to select the update contents according to the customer's budget and the update plan. Further, the DCS manufacturer can also obtain information on proposals frequently requested by customers, can concentrate developments with many requests, and can bring up the contents of update proposals desired by customers in terms of cost. As a result, it is possible to reduce the cost for updating the customer's own equipment.

以下、図面を参照して本発明を実施するための形態を説明する。図１は、本発明を適用してなる更新提案の情報配信により適用されるビジネスモデルの概略図を示す。また、図２には、更新提案の情報配信により適用されるネットワークの時系列の流れ図を示す。なお、図１では顧客端末Ａ１０と顧客端末Ｂ１１とメーカ端末１２により構成される。また、各矢印は手続きの方向を示しているが本実施形態では通信ネットワークで実現される。   Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. FIG. 1 shows a schematic diagram of a business model applied by information distribution of an update proposal obtained by applying the present invention. FIG. 2 shows a time-series flow chart of a network applied by information distribution of update proposals. 1 includes a customer terminal A10, a customer terminal B11, and a manufacturer terminal 12. In addition, each arrow indicates the direction of the procedure, but this embodiment is realized by a communication network.

すなわち、メーカ端末１２では顧客端末Ａ１０からＤＢ更新データ１３を受け、メーカ端末１２は更新提案の情報配信１４を送信する。顧客端末Ａ１０は、更新提案の情報配信１４を受け、更新提案の選択の情報１５を送信する。メーカ端末１２はそれを受け、見積り，部品の発送の情報１６を送信する。   That is, the maker terminal 12 receives the DB update data 13 from the customer terminal A10, and the maker terminal 12 transmits the update distribution information distribution 14. The customer terminal A10 receives the update proposal information distribution 14 and transmits the update proposal selection information 15. The maker terminal 12 receives it, and transmits information 16 for estimating and sending parts.

これに対して、顧客端末Ａ１０から更新提案の選択の情報１５を受けた場合にメーカ端末１２は、マーケティング情報として、推奨更新パッケージ作成１７を行う。推奨更新パッケージ作成１７は、同一システムの顧客端末Ｂに対して、更新提案の情報配信１４として送信される。このようにして、顧客のＤＣＳの設備状況に即した更新提案の情報配信をネットワークが構築される。   On the other hand, when receiving the update proposal selection information 15 from the customer terminal A10, the manufacturer terminal 12 creates a recommended update package 17 as marketing information. The recommended update package creation 17 is transmitted as the information distribution 14 of the update proposal to the customer terminal B of the same system. In this way, a network is constructed for information distribution of update proposals in accordance with the customer's DCS equipment status.

図３は、本発明の目的である更新提案を行う情報配信システムの一実施形態の概略構成を示す構成図である。   FIG. 3 is a configuration diagram showing a schematic configuration of an embodiment of an information distribution system that makes an update proposal, which is an object of the present invention.

図３において、本実施形態は、顧客Ａの端末システムとしての顧客Ａの所有するＥＷＳ２０と、顧客Ｂの端末システムとしての顧客Ｂの所有するＥＷＳ２１と、メーカの端末システムとしてのメーカの所有する顧客のＤＣＳのＥＷＳのＤＢと製品ＤＢと更新提案ＤＢを有する装置（あるいは、装置２２と略称する）２２と、前記ＥＷＳ２０と、ＥＷＳ２１と装置２２それらとを結ぶ通信ネットワーク２３とから構成される。   In FIG. 3, this embodiment shows an EWS 20 owned by the customer A as the terminal system of the customer A, an EWS 21 owned by the customer B as the terminal system of the customer B, and a customer owned by the manufacturer as the terminal system of the manufacturer. DCS EWS DB, product DB and update proposal DB 22 (or abbreviated as device 22) 22, EWS 20, EWS 21 and device 22 and communication network 23 connecting them.

そこで図３を用いて、ＤＣＳのＥＷＳを有する顧客に対して、更新提案の情報配信を行うシステムの流れを説明する。   Therefore, the flow of a system for distributing information of update proposals to customers having DCS EWS will be described with reference to FIG.

ここでは、まず、顧客がＤＣＳを購入後、改造を行っていない場合を説明する。その場合において、顧客Ａの所有するＥＷＳ２０のＤＢ内容とメーカの所有する顧客のＤＣＳのＥＷＳのＤＢを有する装置２２のＤＢの内容は一致しており、この装置２２に基づき、更新提案の情報配信を行う。   Here, the case where the customer has not remodeled after purchasing DCS will be described first. In this case, the contents of the DB of the EWS 20 owned by the customer A and the contents of the DB of the apparatus 22 having the EWS DB of the DCS of the customer owned by the manufacturer are the same. I do.

次に、顧客自身がＤＣＳの改造を実施した場合を説明する。顧客自身がＤＣＳを改造を実施し、顧客Ａの所有するＥＷＳ２０のＤＢを更新すると前記ＥＷＳ２０より装置２２にＤＢ更新データが送信される。これにより、顧客Ａの所有するＥＷＳ２０とメーカの所有する顧客のＤＣＳのＥＷＳのＤＢを有する装置２２の内容は一致しており、装置２２に基づき、更新提案の情報配信を行う。   Next, a case where the customer himself remodels the DCS will be described. When the customer modifies the DCS and updates the DB of the EWS 20 owned by the customer A, DB update data is transmitted from the EWS 20 to the device 22. As a result, the contents of the EWS 20 owned by the customer A and the contents of the apparatus 22 having the EWS DB of the DCS of the customer owned by the manufacturer match, and based on the apparatus 22, information on the update proposal is distributed.

また、メーカからの更新提案の情報配信，顧客からの更新提案の選択，見積りの送付は通信ネットワーク２３を介して行われる。   In addition, distribution of information on update proposals from manufacturers, selection of update proposals from customers, and sending of estimates are performed via the communication network 23.

さらに図４は、メーカの有するＤＢのデータファイルを示しており、特に更新提案の情報配信をすることに用いられる。顧客ＤＢ３０は、顧客のＥＷＳのＤＢ３１とＤＢ更新データ３２で構成され、製品ＤＢ３３は、新製品情報種々のタイプ，ＤＣＳの新製品であるＤＢ３４と、製造中種々のタイプのＤＣＳの部品等の製造中止品情報である製造中止品情報ＤＢ３５と、種々のタイプのＤＣＳの部品の故障率情報である部品故障率データＤＢ３６と、種々のタイプのＤＣＳでの過去の見積りデータである見積りデータ３７と、種々のタイプのＤＣＳでの部品の発送データである部品の発送データ３８で構成され、一方更新提案ＤＢ３９は、種々の推奨更新パッケージ４０と種々の現地調査提案４１と種々の予備品推奨４２と種々の部分更新提案４３と種々の一括更新提案４４と種々のマーケティング情報４５で構成される。   Further, FIG. 4 shows a DB data file owned by the manufacturer, and is used particularly for distributing information on update proposals. The customer DB 30 is composed of a customer EWS DB 31 and DB update data 32, and the product DB 33 is a new product information of various types, a new DCS product DB 34, and various types of DCS parts being manufactured. Discontinued product information DB 35 that is discontinued product information, component failure rate data DB 36 that is failure rate information of various types of DCS components, estimated data 37 that is past estimated data in various types of DCS, The update proposal DB 39 is composed of various recommended update packages 40, various field survey proposals 41, various spare part recommendations 42, and various types. The partial update proposal 43, various batch update proposals 44, and various marketing information 45.

さらに上記の発明において、更新提案の情報配信を決定する手順について説明する。上記の情報配信においては、顧客側で一定の期間をおいて実施される定期点検と同時に設備更新を実施する場合が多く、特にこの時期の前に設備更新に必要な情報が配信されることが望まれる為、一番近い定期点検のＸヶ月までに図５で示すロジックにより情報配信を検討する。ここで、Ｘとは、部品手配から出荷までのリードタイムにより定めるものとする。   Further, in the above-described invention, a procedure for determining the information distribution of the update proposal will be described. In the above information distribution, customers often renew facilities at the same time as regular inspections conducted at regular intervals on the customer side. In particular, information necessary for facility renewal may be distributed before this period. Since it is desired, information distribution will be examined by the logic shown in FIG. 5 by X months of the nearest periodic inspection. Here, X is determined by the lead time from parts arrangement to shipment.

また、顧客ＤＢの顧客のＥＷＳのＤＢの部品データのうちで、Ｘヶ月後迄に製造中止または部品の故障率が磨耗故障期間となるものを予備品推奨とする。予備品推奨の部品を含むユニット単位での更新する場合を部分更新とする。   In addition, among the parts data in the customer EWS DB of the customer DB, a spare part is recommended if the manufacturing is discontinued or the failure rate of the parts becomes a wear failure period by X months. The case where the update is performed in units including spare parts recommended is a partial update.

すなわち、図５の情報配信のロジック図において以下の動作をメーカ端末で実行する。まず、顧客のＥＷＳのＤＢ３１及びＤＢ更新データ３２に基づいて、顧客のＤＣＳを特定し、この特定されたＤＣＳに対応して、新製品の情報ＤＢ３４，製造中止品情報ＤＢ３５，部品の故障データＤＢ３６，見積りデータ３７及び部品の発送データ３８から該当するデータを読み出す。これらの読み出したデータを参照して、推奨更新パッケージ４０，現地調査提案４１，予備品推奨４２，部分更新提案４３，一括更新提案４４及びマーケティング情報４５から該当するデータを読み出す。ステップＳ１でＸヶ月後迄に予備品推奨が部分更新のＡ％を越えるか否か判断され、Ａ％を越えないとき（Ｎｏ）は予備品推奨及び部分更新及び一括更新提案の情報配信が行われる。Ａ％を越えるとき（Ｙｅｓ）はステップＳ２でＸヶ月後迄に部分更新が一括更新のＢ％を越えるか否か判断される。Ｂ％を越えないとき（Ｎｏ）は部分更新及び一括更新提案の情報配信が行われる。Ｂ％を越えるとき（Ｙｅｓ）は一括更新提案の情報配信が行われる。   That is, the following operation is executed in the manufacturer terminal in the information distribution logic diagram of FIG. First, the customer's DCS is identified based on the customer's EWS DB 31 and DB update data 32, and the new product information DB 34, the discontinued product information DB 35, and the component failure data DB 36 are associated with the identified DCS. , Corresponding data is read out from the estimate data 37 and the part shipment data 38. With reference to these read data, corresponding data is read out from the recommended update package 40, the field survey proposal 41, the spare part recommendation 42, the partial update proposal 43, the collective update proposal 44, and the marketing information 45. In step S1, it is determined whether or not the spare part recommendation exceeds A% of the partial update by X months later. If it does not exceed A% (No), the spare part recommendation, partial update and batch update proposal information distribution is performed. Is called. If it exceeds A% (Yes), it is determined in step S2 whether or not the partial update exceeds B% of the batch update by X months later. When it does not exceed B% (No), partial update and batch update proposal information distribution is performed. When it exceeds B% (Yes), the information distribution of the batch update proposal is performed.

さらに上記の発明において、推奨更新パッケージ作成の手順について、説明する。顧客端末Ａに更新提案の情報配信を行った際に、更新提案の選択をされたものだけを組み合せて推奨更新パッケージを作成する。これを顧客端末Ｂに更新提案の情報配信を行う際に、図５の情報配信のロジックの検討と合わせて配信する。   Further, in the above invention, a procedure for creating a recommended update package will be described. When the update proposal information is distributed to the customer terminal A, a recommended update package is created by combining only the items for which the update proposal has been selected. When this information distribution of the update proposal is performed to the customer terminal B, it is distributed together with the examination of the information distribution logic of FIG.

以上のようにして、一番近い定期点検のＸヶ月前に情報配信が検討され、この時期の前に適切な更新提案の情報配信が行われる。また、顧客に好まれる提案内容を拡充することができ、特にメーカと顧客との信頼関係を構築する上で、最も重要な問題を良好に解決することができるものである。   As described above, the information distribution is examined X months before the nearest periodic inspection, and the information distribution of the appropriate update proposal is performed before this period. In addition, it is possible to expand the content of proposals preferred by customers, and in particular, to solve the most important problems satisfactorily in building a trust relationship between manufacturers and customers.

なお、ＤＣＳを例に発明したが、本発明は、上述の説明した実施形態に限定されるものではなく、本発明の精神を逸脱することなく種々の変形が可能とされるものである。   In addition, although DCS was invented as an example, the present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the spirit of the present invention.

本発明を適用してなる更新提案の情報配信により適用されるビジネスモデルの概略図である。It is the schematic of the business model applied by the information delivery of the update proposal formed by applying this invention. 本発明を適用してなる更新提案の情報配信により適用されるビジネスモデルのフロー図である。It is a flowchart of the business model applied by the information delivery of the update proposal formed by applying this invention. 本発明を適用してなる更新提案の情報配信システムの概略構成を示すシステム図である。It is a system diagram showing a schematic configuration of an information distribution system for update proposals to which the present invention is applied. メーカの有するＤＢのデータファイルを示したデータファイル図である。It is a data file figure which showed the data file of DB which a maker has. 本発明の説明のための情報配信のロジック図である。It is a logic diagram of information distribution for explanation of the present invention.

符号の説明Explanation of symbols

１０ 顧客Ａ
１１，３０ 顧客ＤＢ
１２ メーカ
１３，３２ ＤＢ更新データ
１４ 更新提案の情報配信
１５ 更新提案の選択
１６ 見積り，部品の発送
１７ 推奨更新パッケージ作成
２０ 顧客Ａの所有するＥＷＳ
２１ 顧客Ｂの所有するＥＷＳ
２２ メーカの所有する顧客のＤＣＳのＥＷＳのＤＢと製品ＤＢと更新提案ＤＢを有する装置（装置）
２３ 通信ネットワーク
３１ 顧客のＥＷＳのＤＢ
３３ 製品ＤＢ
３４ 新製品情報
３５ 製造中止品情報ＤＢ
３６ 部品の故障率データ
３７ 見積りデータ
３８ 部品の発送データ
３９ 更新提案ＤＢ
４０ 推奨更新パッケージ
４１ 現地調査提案
４２ 予備品推奨
４３ 部分更新提案
４４ 一括更新提案
４５ マーケティング情報 10 Customer A
11,30 Customer DB
12 Manufacturer 13, 32 DB update data 14 Update proposal information distribution 15 Update proposal selection 16 Estimate and parts delivery 17 Recommended update package creation 20 EWS owned by customer A
21 EWS owned by customer B
22 Device (device) having DCS EWS DB, product DB and update proposal DB of customer owned by manufacturer
23 Communication Network 31 Customer EWS DB
33 Product DB
34 New product information 35 Discontinued product information DB
36 Parts failure rate data 37 Estimated data 38 Parts dispatch data 39 Update proposal DB
40 Recommended Update Package 41 Field Survey Proposal 42 Spare Parts Recommendation 43 Partial Update Proposal 44 Batch Update Proposal 45 Marketing Information

Claims (5)

顧客の制御システムに関する更新情報を送信する情報配信システムであって、前記顧客の制御システムの情報を記憶する顧客データベースと、制御システムに応じた部品情報を記憶する製品データベースと、更新提案情報を記憶する更新提案データベースと、前記顧客の制御システムの情報に応じて前記製品データベースから情報を取得して、前記取得した情報に基づいて、前記更新提案データベースから所定の更新提案情報を選択する演算部と、前記選択した情報をネットワークを介して送信する送信部を有することを特徴とする情報配信システム。   An information distribution system for transmitting update information related to a customer control system, a customer database storing information on the customer control system, a product database storing part information corresponding to the control system, and storing update proposal information An update proposal database to be acquired, and an arithmetic unit that acquires information from the product database according to information of the customer control system, and selects predetermined update proposal information from the update proposal database based on the acquired information; An information distribution system comprising: a transmission unit that transmits the selected information through a network. 請求項１記載の情報配信システムにおいて、前記製品データベースには、前記顧客の制御システムの改造に伴なって更新されることを特徴とする情報配信システム。   2. The information distribution system according to claim 1, wherein the product database is updated as the customer control system is modified. 請求項１記載の情報配信システムにおいて、前記選択された更新提案に応じて、見積り情報或いは部品発送情報を送信することを特徴とする情報配信システム。   2. The information distribution system according to claim 1, wherein estimate information or parts shipment information is transmitted in accordance with the selected update proposal. 請求項１記載の情報配信システムにおいて、前記選択された更新提案に応じて、推奨更新パッケージ作成し、同様の制御システムを所有する顧客に対し、推奨更新パッケージを含めた更新提案の情報送信することを特徴とする情報配信システム。   2. The information distribution system according to claim 1, wherein a recommended update package is created according to the selected update proposal, and information on the update proposal including the recommended update package is transmitted to a customer who owns the same control system. An information distribution system characterized by 顧客の制御システムの情報を顧客データベースに記憶し、制御システムに応じた部品情報を製品データベースに記憶し、更新提案情報を更新提案データベースに記憶し、演算部は、前記顧客の制御システムの情報に応じて前記製品データベースから情報を取得して、前記取得した情報に基づいて、前記更新提案データベースから所定の更新提案情報を選択し、送信部は、前記選択した情報をネットワークを介して送信する情報配信方法。   Information on the customer's control system is stored in the customer database, part information corresponding to the control system is stored in the product database, update proposal information is stored in the update proposal database, and the computing unit stores information on the customer's control system. In response, information is acquired from the product database, and based on the acquired information, predetermined update proposal information is selected from the update proposal database, and the transmission unit transmits the selected information via the network. Delivery method.
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