JP2009163669A - Insurance sale support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an insurance sale support system capable of supporting sales of insurance. <P>SOLUTION: A customer 15 wanting purchase of insurance inputs registration information, such as a user name and password, in accordance with a display screen and transmits the registration information to an insurance sale support server 12 as customer identification data together with access request data (CS2). The insurance sale support server 12 confirms the registration information (HS1) and, when the customer is authenticated, permits access to the customer to allow him or her to login. When consultation with an insurance seller 13 is started, a relevant customer terminal 16 starts communication with a seller terminal 14 using images and voice (CS3, HS3, BS3). <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an insurance sales support system that supports sales of insurance.

  In the past, when selling insurance, it was common for insurance salespersons to face customers, but in recent years window sales at banks and securities companies have been lifted.

  There are also an increasing number of store-type insurance shops called money plazas.

  However, there is a shortage of insurance sales staff with sufficient knowledge of insurance products at these windows, and there is a concern that the explanation of insurance products will be insufficient.

  In order to solve this problem, it is conceivable to arrange an insurance salesperson having insurance knowledge in a store such as a bank or a money plaza, but there is a problem that manpower is insufficient.

  The present invention has been made in view of such a conventional problem, and an object thereof is to provide an insurance sales support system capable of supporting insurance sales.

  In order to solve the above problem, in the insurance sales support system according to claim 1 of the present invention, an insurance sales support server to which a salesperson terminal used by an insurance salesperson is connected and a customer terminal used by a customer are connected via a network. An insurance sales support system in which customer information related to insurance is stored for each customer in the database of the insurance sales support server, and the customer terminal receives customer identification data for identifying a customer. The customer identification data transmitting means for transmitting to the sales support server, and the image acquired by the camera and the sound acquired by the microphone are transmitted to the insurance sales support server as customer image data and customer audio data, and received from the insurance sales support server. Output salesperson image data, customer information, and salesperson voice data A customer terminal side communication means, wherein the salesperson terminal outputs customer image data and customer information and customer voice data received from the insurance sales support server, and obtains images and microphones obtained by a camera. The salesperson terminal side communication means for transmitting the voice as salesperson image data and salesperson voice data to the insurance sales support server, the insurance sales support server includes the customer identification data received from the customer identification data received from the customer terminal. The customer information is extracted from the database, the customer image data from the customer terminal and customer voice data are transmitted to the salesperson terminal together with the extracted customer information, and the salesperson image data and salesperson from the salesperson terminal are also transmitted. Intercommunication relay means for transmitting voice data to the customer terminal together with the customer information extracted Eteiru.

  That is, when using this insurance sales support system, for example, a customer terminal is prepared at the counter of a bank or a securities company that sells insurance to enable use by insurance purchasers. At this time, the customer terminal may be composed of a personal computer at home, and in this case, the insurance sales support system can be used from home.

  In addition, for example, a support center is set up to support insurance sales, an insurance salesperson with sufficient insurance knowledge is assigned to the support center, and an insurance sales terminal is installed for use by the insurance salesperson. .

  For example, the insurance support server is installed in the support center. At this time, in the database of the insurance sales support server, for example, previously consulted customers and the like are registered in advance, and customer information such as image data of insurance policies relating to the insurance of each customer is stored.

  When a customer who wants to purchase insurance visits a bank or the like, the customer uses the customer terminal installed at the window to access the insurance sales support server to identify the customer. For example, customer identification data such as biometric authentication data such as ID numbers, user names, passwords, fingerprints, and palm prints assigned in advance is transmitted to the insurance sales support server via the network.

  In response to this, the insurance sales support server extracts the customer information of the customer specified by the received customer identification data from the database.

  At this time, from the customer terminal, for example, customer image data consisting of a customer's face image acquired by the camera of the customer terminal or customer voice data consisting of the customer's voice acquired by a microphone is transmitted to the insurance sales support server. Therefore, the insurance sales support server that has received them transmits the customer image data and the customer voice data from the customer terminal to the salesperson terminal together with the customer information extracted from the database.

  The salesperson terminal that has received this outputs the customer image data and the customer information to, for example, a monitor provided in the salesperson terminal, and outputs the customer voice data from a speaker or the like.

  On the other hand, from this salesperson terminal, for example, salesperson image data consisting of the face image of the insurance salesperson acquired with the camera of the salesperson terminal, or salesperson voice data consisting of the voice of the insurance salesperson acquired with the microphone Since it is transmitted to the insurance sales support server, in the insurance sales support server that has received these, the salesperson image data and the salesperson voice data from the salesperson terminal, together with the customer information extracted from the database, To the customer terminal.

  The customer terminal that has received the information outputs the salesperson image data and the customer information to, for example, a monitor provided in the customer terminal, and outputs the salesperson voice data from a speaker or the like.

  As a result, the customer can see the face of the insurance salesperson via the monitor and can hear the story of the insurance salesperson via the speaker. In addition, the insurance salesperson can see the customer's face through the monitor and can listen to the customer's story through the speaker. Thus, a conversation between the customer and the insurance salesperson can be established.

  At this time, the customer information is displayed in common on the monitor of the customer terminal and the monitor of the salesperson terminal. Thus, for example, by viewing the insurance policy indicated by the customer information by both the customer and the insurance salesperson, the customer receives an explanation of the current insurance enrollment status from a specialized insurance salesperson with sufficient knowledge, Consultation about future insurance reviews, etc.

  In the insurance sales support system according to claim 2, the insurance sales support server includes the customer image data and the customer voice data received from the customer terminal, and the salesperson image received from the salesperson terminal. Communication content recording means is provided for recording data and salesperson voice data in the database.

  Thereby, the conversation performed between the customer and the insurance salesperson, the materials used in the conversation, and the like can be stored in the database.

  In the insurance sales support server according to claim 3 of the present invention, a salesperson terminal used by an insurance salesperson is connected and a customer terminal used by a customer is connected via a network, and customer information relating to insurance is stored in the customer An insurance sales support server having a separately stored database, wherein customer information of a customer specified from customer identification data received from the customer terminal is extracted from the database, and customer image data and customer transmitted from the customer terminal The voice data is transmitted together with the extracted customer information to the salesperson terminal in a form that can be output to the salesperson terminal, and the salesperson image data received from the salesperson terminal and the salesperson voice data are extracted to the customer terminal together with the customer information. An intercommunication relay means for transmitting in an outputable form is provided.

  In addition, as a connection method of the said salesperson terminal to this insurance sales support server, the method of connecting directly and the method of connecting via a network are mentioned.

  Furthermore, in the insurance sales support server according to claim 4, the customer image data and the customer voice data received from the customer terminal, and the salesperson image data and the salesperson voice data received from the salesperson terminal. Is stored in the database.

  Thus, the same effect as described above can be obtained by connecting the salesperson terminal and the customer terminal to the insurance sales support server and performing a predetermined operation.

  In the insurance sales support method according to claim 5 of the present invention, the salesperson terminal used by the insurance salesperson is connected and the customer terminal used by the customer is connected via the network, and the customer information related to the insurance is received from the customer. In an insurance sales support server having a separately stored database, customer image data and customer audio data transmitted from the customer terminal are extracted from the database of customer information identified from customer identification data received from the customer terminal. Can be output together with the extracted customer information in a form that can be output to the salesperson terminal and can be output to the customer terminal together with the customer information extracted from the salesperson image data and salesperson voice data received from the salesperson terminal And an intercommunication relay stage for transmission in various forms.

  Furthermore, in the insurance sales support method according to claim 6, the customer image data and the customer voice data received from the customer terminal, and the salesperson image data and the salesperson voice data received from the salesperson terminal. Is recorded in the database.

  Thereby, it is possible to obtain the same effect as described above by causing the server to execute these processes. Therefore, by executing the described processing using hardware such as a computer, the insurance sales support technology according to the present invention can be easily implemented with these hardware.

  As described above, in the present invention, a customer who is thinking about purchasing insurance can access the insurance sales support server using the customer terminal, and a specialized insurance sales person who has sufficient insurance knowledge. , You can talk with each other through the monitor.

  At this time, an image of the insurance policy or the like indicated by the customer information is output to the monitor of the customer terminal and the monitor of the salesperson terminal, and the user and the insurance salesperson have a conversation while viewing the image. be able to.

  Therefore, based on this image, the customer can receive an explanation of the current insurance enrollment status, etc., and can consult about reviews of future insurance, etc. Promote explanation and sale of insurance products.

  At this time, the insurance salesperson can promote insurance sales without going to the place where the customer exists. Moreover, even when each customer is in a remote place, insurance sales can be promoted without going to a distant place where each customer is present. Therefore, customers who visit different stores such as banks, securities companies, and money plazas can be handled by one specialized insurance salesperson.

  Therefore, compared with the case where an insurance salesperson with insurance knowledge is individually assigned to each store, the insurance products can be sufficiently explained to customers at each store without incurring labor shortages. Can support the sale of.

  In addition, since conversations between the customer and the insurance salesperson, materials used during the conversations, and the like can be stored in a database, the stored data can be used for the next consultation.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing an insurance sales support system 1 according to an embodiment of the present invention, and the insurance sales support system 1 is constructed using the Internet 2 as a network.

  An insurance sales support server 12 operated by the support center 11 is provided on the Internet 2. The insurance sales support server 12 includes a salesperson terminal used by the insurance salesperson 13 via the Internet 2. 14 and the customer terminal 16 used by the customer 15 are configured to be communicably connected.

  In the present embodiment, the case where the salesperson terminal 14 used by the insurance salesperson 13 is connected to the insurance sales support server 12 via the Internet 2 has been described. However, the present invention is not limited to this. For example, the salesperson terminal 14 may be directly connected to the insurance sales support server 12.

  The insurance sales support server 12 is provided in a server center 21, and the server center 21 is provided with a database. This database is provided in the insurance sales support server 12, and the database is provided with a program area for storing a program and a data area for storing data.

  This data area is composed of a first database to a fourth database 51 to 54, and the first database 51 includes “fingerprint”, “phone number”, “voiceprint”, etc. for specifying the customer 15. Personal information 61 such as “ID number”, “user name”, and “password” is registered. In addition, the relayed image data 62 and audio data 63 in communication are sequentially stored in the second database 52 for each customer, and the FAX data 64 transmitted to the customer is recorded in the third database 53. .

  Further, the customer information 71 related to insurance is stored in the fourth database 54 for each customer. The customer information 71 includes “customer name”, “copy data for insurance policy”, “copy data for vehicle verification”, Examples include “copy data of license”, “consultation history” with the customer 15, “insurance salesperson information” that has been guided to the customer 15, and the like. The customer information 71 is not necessarily limited to the information of the customer 15 who has been consulted before, and can be registered in advance.

  The insurance sales support server 12 has a communication function, and operates in accordance with the server program stored in the program area, thereby communicating with the customer terminal 16 and the salesperson terminal 14 and being stored in the database. The contents can be transmitted as a homepage so that they can be viewed.

  The salesperson terminal 14 is a terminal used by an insurance salesperson 13 registered in the support center 11 or a dedicated insurance salesperson 13, and is installed at the support center 11 or the home of the insurance salesperson 13. Yes. The support center 11 is pre-registered with a dedicated insurance sales person 13 having sufficient insurance knowledge and an insurance sales person 13 of an insurance company having sufficient insurance knowledge. The insurance sales support server 12 can be accessed using the salesperson terminal 14.

  The salesperson terminal 14 is constituted by a personal computer having an environment that can be connected to the Internet 2 and can communicate with the insurance sales support server 12 via the Internet 2 by operating a Web browser program. It is configured.

  The salesperson terminal 14 includes a liquid crystal monitor 81 that outputs display data, a speaker 82 that outputs sound data, a microphone 83 for acquiring sound, and a camera 84 that acquires images, and also stores image data. It has a scanner for scanning, a printer for printing, and a FAX function for sending and receiving FAX.

  The customer terminal 16 is a terminal used by a customer 15 who wishes to purchase insurance. As shown in FIGS. 1 and 2, the customer terminal 16 is installed in an insurance purchase window 91 or a money plaza 92 such as a bank or a securities company. However, it is also possible to use a terminal or a mobile phone installed at the customer 15's home as the customer terminal 16, and in this case, the insurance sales support server 12 can be used from home.

  The customer terminal 16 constituted by these is constituted by a personal computer or a mobile phone provided with an environment that can be connected to the Internet 2, and the insurance sales support server via the Internet 2 by operating a Web browser program. 12 can be communicated with.

  The customer terminal 16 includes a liquid crystal monitor 101 that outputs display data, a speaker 102 that outputs sound data, a microphone 103 for acquiring sound, and a camera 104 that acquires images, and captures image data. A scanner for printing, a printer for printing, and a fax function for sending and receiving faxes.

  As a result, the customer 15 uses the customer terminal 16 to connect to the insurance sales support server 12 via the Internet 2 and to access a homepage (site) constructed in the insurance sales support server 12. Thus, the homepage (site) can be used. Further, the insurance salesperson 13 uses the salesperson terminal 14 to connect to the insurance sales support server 12 via the Internet 2, and a homepage (site) constructed in the insurance sales support server 12. It is configured to be able to access and use the homepage (site).

  At this time, the insurance salesperson 13 is configured to be able to wait in a state where the salesperson terminal 14 is connected to the insurance sales support server 12 and logged in when the business is started. When the customer terminal 16 logs into the insurance sales support server 12, the customer terminal 16 is connected to the salesperson terminal 14 via the insurance sales support server 12 so as to be able to communicate.

  The operation of the present embodiment according to the above configuration will be described with reference to the flowchart shown in FIG. 3 and the diagrams shown in FIGS.

  That is, the insurance salesperson 13 connects the salesperson terminal 14 to the insurance sales support server 12 at the start of the business, and enters the insurance salesperson's homepage (site) constructed in the insurance sales support server 12. In addition to accessing (BS1), in accordance with the display content of the homepage, registration information such as an ID number, a user name, and a password registered in advance is entered in a predetermined field, and the insurance sales support server 12 together with the access request data. (BS2).

  Upon receiving this, the insurance sales support server 12 confirms whether or not the received registration information such as the ID number, the user name and the password is registered in the database in advance (HS1), and can authenticate this registration information. In this case, access to the salesperson terminal 14 requested to access is permitted and logged in, and registration information such as the name of the insurance salesperson is transmitted to the salesperson terminal 14 permitted to access (HS2).

  As a result, the registration information is output to the browser screen of the liquid crystal monitor 81 of the salesperson terminal 14, so that the insurance salesperson 13 using the salesperson terminal 14 confirms that the login has been successful. The salesperson terminal 14 is maintained in a logged-in state and stands by.

  On the other hand, a customer 15 who wishes to purchase insurance goes to an insurance purchase window 91 or a money plaza 92 such as a bank or a securities company, and uses the installed personal computer at the customer terminal 16. When this customer terminal 16 is connected to the insurance sales support server 12 and a customer homepage (site) constructed in the insurance sales support server 12 is accessed (CS1), the liquid crystal monitor 101 of the customer terminal 16 is accessed. As shown in FIG. 4, an authentication screen 201 constructed on the home page is displayed on the browser screen.

  On the authentication screen 201, the user name 211 and password 212 registered in advance or registration information such as a fingerprint or voiceprint registered in advance is input using an input device such as a keyboard of the customer terminal 16 or a fingerprint authentication device, The inputted registration information is transmitted to the insurance sales support server 12 together with access request data as customer identification data for identifying the customer (CS2).

The insurance sales support server 12 that has received this confirms whether or not the transmitted registration information such as the user name and password and biometric authentication information has been previously registered in the database (HS1). When the authentication is successful, the user terminal 16 that has requested access is allowed to access and logged in. Then, the customer 15 is specified from the received registration information of the user name 211, and customer information 71 corresponding to the customer 15 is extracted from the fourth database 54 based on the customer 15 to register the customer name and the like. The information is transmitted to the customer terminal 16 permitted to access (HS2).

  Then, on the browser screen of the liquid crystal monitor 101 of the customer terminal 16, as shown in FIG. 5, the customer name 221 indicating the registration information, the reading 222, the customer address 223, and the telephone number 224 are displayed. The customer 15 using the terminal 16 can confirm that the login is successful.

  In the lower part of the browser screen displayed on the customer terminal 16, the insurance policy display 231 and the vehicle verification display as customer information 71 relating to the insurance recorded in the fourth database 54 corresponding to the customer are displayed. 232 is displayed in the material column 233, and these displays 231 and 232 are configured to be selected by an input device such as a mouse.

  Furthermore, a history column 241 is provided at the bottom of the material column 233, and a consultation history 242 so far is displayed in the history column 241 so far.

  Then, the customer terminal 16 starts to communicate with the salesperson terminal 14 currently logged in (CS3, HS3, BS3), and consultation between the customer 15 and the insurance salesperson 13 is started.

  More specifically, the insurance sales support server 12 requests the customer terminal 16 and the salesperson terminal 14 to transmit image data and audio data (HS3).

  Then, from the customer terminal 16, customer image data consisting of the customer's face image acquired by the camera 104 of the customer terminal 16 and customer voice data consisting of the customer's voice acquired by the microphone 83 are the insurance sales support. Since it is transmitted to the server 12 (CS3), the insurance sales support server 12 having received them extracts the customer image data and the customer voice data received from the customer terminal 16 from the fourth database 54. Information 71, here, the customer name and the name of the insurance salesperson is transmitted to the salesperson terminal 14 (HS3).

  Upon receiving this, the salesperson terminal 14 outputs the customer image data and the customer information to the liquid crystal monitor 81 provided in the salesperson terminal 14 and outputs the customer voice data from the speaker 82 (BS3).

  On the other hand, from the salesperson terminal 14, the salesperson image data composed of the face image of the insurance salesperson 13 acquired by the camera 84 of the salesperson terminal 14 and the sales consisting of the voice of the insurance salesperson 13 acquired by the microphone 83. Since the salesperson voice data is transmitted to the insurance sales support server 12 (BS3), the insurance sales support server 12 having received them receives the salesperson image data and the salesperson voice data from the salesperson terminal 14. The customer information 71 extracted from the fourth database 54, here, the customer name and the name of the insurance salesperson are transmitted to the customer terminal 16 (HS3).

  In the customer terminal 16 that has received this, as shown in FIG. 6, the insurance salesperson image 251 and the insurance salesperson name 252 indicated by the salesperson image data are the customer image 252 and customer name 221 captured by the camera 104. At the same time, it is displayed on the liquid crystal monitor 101 and the salesperson voice data is output from the speaker 102 (CS3).

  At this time, the insurance sales support server 12 is communicating the customer image data, the customer voice data, the salesperson image data, and the salesperson voice data relayed between the customer terminal 16 and the salesperson terminal 14. Are sequentially recorded in the second database 52 in correspondence with the customer 15 (HS3).

  Thereby, the customer 15 can see the face of the insurance salesperson 13 through the liquid crystal monitor 101 and can hear the story of the insurance salesperson 13 through the speaker 102. Further, the insurance salesperson 13 can see the face of the customer 15 through the liquid crystal monitor 81 and can hear the story of the customer 15 through the speaker 82. Thereby, a conversation between the customer 15 and the insurance salesperson 13 can be established.

  When materials are needed during this conversation, for example, when the insurance salesperson 13 operates the salesperson terminal 14, as shown in FIG. 7, the liquid crystal monitor 101 of the customer terminal 16 and the salesperson terminal The image 261 of the customer information 71 recorded in the fourth database 54 corresponding to the customer 15 can be output in common to the 14 liquid crystal monitors 81 (only the customer terminal 16 side is shown).

  Thereby, for example, by viewing the image 261 of the insurance policy indicated by the customer information 71 by both the customer 15 and the insurance salesperson 13, the customer 15 can explain the current insurance enrollment status with a specialized knowledge with sufficient knowledge. You can receive from the insurance salesperson 13 or consult about future review of insurance.

  (Inquiries to insurance salespersons)

  When there is an inquiry from the customer 15 to the insurance salesperson 13, if the inquiry is made interactively to the insurance salesperson 13 through the camera 104 or the microphone 103, the camera 104 acquires the inquiry. The customer image data and the customer voice data acquired by the microphone 83 are transmitted to the insurance sales support server 12 (CS4).

  The insurance sales support server 12 having received them relays the customer image data and the customer voice data received from the customer terminal 16 and transmits them to the salesperson terminal 14 (HS4). The customer image data is output to the liquid crystal monitor 81 and the customer voice data is output from the speaker 82.

  At this time, the insurance sales support server 12 records the customer image data and the customer voice data in the second database 52 in correspondence with the customer 15 in communication (HS5).

  (Answer to customer)

  When answering this inquiry, if the customer 15 is answered interactively to the customer 15 through the camera 84 or the microphone 83, the salesperson image data acquired by the camera 84 and the salesperson acquired by the microphone 83 are displayed. Voice data is transmitted to the insurance sales support server 12 (BS4).

  The insurance sales support server 12 that has received them relays the salesperson image data and the salesperson voice data received from the salesperson terminal 14 and transmits them to the customer terminal 16 (HS6). The salesperson image data is output to the liquid crystal monitor 101 and the salesperson voice data is output from the speaker 102. Further, as shown in FIG. 7, an image 261 of the explanatory material can be displayed on the liquid crystal monitor 101 of the customer terminal 16.

  At this time, the insurance sales support server 12 records the salesperson image data and the salesperson voice data in the second database 52 in correspondence with the communicating customer 15 (HS7).

  Here, it will be described that the dialogue between the customer 15 and the insurance salesperson 13 is performed in order, but these are performed in real time.

  (Sending materials etc. to insurance salesperson)

  In the response from the insurance salesperson 13, for example, when it is answered that a document such as a contracted policy, a vehicle verification or a license is necessary, the customer 15 uses the scanner connected to the customer terminal 16 to read the document. And the read image data is transmitted to the insurance sales support server 12 (CS5).

  The insurance sales support server 12 receiving this relays the image data received from the customer terminal 16 and transmits it to the salesperson terminal 14 (HS8), and the image is displayed on the liquid crystal monitor 81 of the salesperson terminal 14. Output data.

  At this time, the insurance sales support server 12 records the image data in the second database 52 in correspondence with the communicating customer 15 (HS9).

  (Sending materials etc. to customers)

  As a result of examination with reference to the materials displayed on the LCD monitor 81, when it is necessary to send materials such as pamphlets, application forms, and other necessary documents, the data files constituting these materials are stored in a database, In addition to reading from the recording medium, the read data file is transmitted to the insurance sales support server 12 (BS5).

  The insurance sales support server 12 that has received this relays the data file received from the salesperson terminal 14 and transmits it to the customer terminal 16 (HS10), and displays it on the liquid crystal monitor 101 of the customer terminal 16 as shown in FIG. As shown in FIG. 4, the image 261 of the material that the data file constitutes is displayed.

  At this time, the insurance sales support server 12 records the data file in the second database 52 in correspondence with the communicating customer 15 (HS11).

  (Customer application information input)

  The customer 15 who has received the material inputs application information such as name and address using an input device such as a keyboard in an entry field provided in the image of the material displayed on the liquid crystal monitor 101. The application information is transmitted to the insurance sales support server 12 (CS6).

  The insurance sales support server 12 that has received this relays the application information received from the customer terminal 16 and transmits it to the salesperson terminal 14 (HS12), and applies the application to the liquid crystal monitor 81 of the salesperson terminal 14. Information is output and the application information is recorded on a recording medium such as a hard disk of the salesperson terminal 14.

  At this time, the insurance sales support server 12 records the application information in the second database 52 in association with the communicating customer 15 (HS13).

  (Input of insurance sales person application information)

  If there is no mistake in the application information displayed on the liquid crystal monitor 81, application information on the insurance salesperson side indicating that the application has been received is input using an input device such as a keyboard of the salesperson terminal 14. Then, the application information on the insurance salesperson side is transmitted to the insurance sales support server 12 (BS6).

  The insurance sales support server 12 that has received this relays the insurance salesperson side application information received from the salesperson terminal 14 and transmits it to the customer terminal 16 (HS14). The application information on the insurance salesperson side indicating that the application has been accepted is displayed in 101, and the application information is printed by a printer connected to the customer terminal 16 (CS7).

  At this time, the insurance sales support server 12 records the application information on the insurance salesperson side in the second database 52 in association with the communicating customer 15 (HS15).

  As described above, in the insurance sales support system 1 of the present embodiment, the customer 15 who is considering purchasing insurance simply accesses the insurance sales support server 12 using the customer terminal 16. Using the camera 104, the liquid crystal monitor 101, the microphone 103, and the speaker 102, a face-to-face conversation can be made with a specialized insurance salesperson 13 of the support center 11 who has sufficient insurance knowledge.

  At this time, the liquid crystal monitor 101 of the customer terminal 16 and the liquid crystal monitor 81 of the salesperson terminal 14 display images such as the insurance policy indicated by the customer information 71. These images are displayed as the customer 15 and the insurance salesperson. Share with 13 and have a conversation while watching both.

  Therefore, based on this image, the customer 15 can receive an explanation of the current insurance enrollment status, etc., or consult about future review of the insurance, etc. Promote explanation and sale of appropriate insurance products.

  At this time, the insurance salesperson 13 can promote insurance sales without going to the place where the customer 15 exists. Moreover, even if each customer 15 is in a remote place, insurance sales can be promoted without going to a distant place where each customer 15 is present. For this reason, a customer 15 who visits a different store such as an insurance purchase window 91 or a money plaza 92 of a bank or a securities company can be handled by one insurance salesperson 13.

  Therefore, compared with the case where the insurance sales person 13 having insurance knowledge is individually arranged in each store, sufficient explanation of the insurance product can be given to the customer 15 in each store without causing labor shortage. Can support insurance sales.

  Further, since the conversation between the customer 15 and the insurance salesperson 13 and the materials used in the conversation can be sequentially stored in the fourth database 54, the stored data is used for the next consultation. Can be used.

It is a block diagram which shows one embodiment of this invention. It is explanatory drawing which shows the utilization form of the embodiment. It is a flowchart which shows the operation | movement of the embodiment. It is a figure which shows the authentication screen output to the customer terminal of the embodiment. It is a figure which shows the information display screen output to the customer terminal of the embodiment. It is a figure which shows the screen in conversation output to the customer terminal of the embodiment. It is explanatory drawing which shows the state which displayed the document etc. on the customer terminal of the embodiment.

Explanation of symbols

1 Insurance Sales Support System 2 Internet 11 Support Center 12 Insurance Sales Support Server 13 Insurance Salesperson 14 Salesperson Terminal 15 Customer 16 Customer Terminal 54 Fourth Database 71 Customer Information

Claims (6)

An insurance sales support server to which a salesperson terminal used by an insurance salesperson is connected and a customer terminal used by a customer are connected via a network, and customer information related to insurance is stored in the database of the insurance sales support server. A separately stored insurance sales support system,
The customer terminal is
Customer identification data transmitting means for transmitting customer identification data for identifying a customer to the insurance sales support server;
The image acquired by the camera and the sound acquired by the microphone are transmitted to the insurance sales support server as customer image data and customer audio data, and the salesperson image data, customer information and salesperson audio data received from the insurance sales support server A customer terminal side communication means for outputting
The salesperson terminal
Output of customer image data and customer information and customer voice data received from the insurance sales support server, and the insurance sales support using the image acquired by the camera and the voice acquired by the microphone as salesperson image data and salesperson voice data It has a salesperson terminal side communication means to send to the server,
The insurance sales support server is
The customer information of the customer specified from the customer identification data received from the customer terminal is extracted from the database, and the customer image data and customer voice data from the customer terminal are extracted and transmitted to the salesperson terminal together with the customer information. An insurance sales support system comprising an intercommunication relay means for transmitting to the customer terminal together with the customer information extracted from the salesperson image data and salesperson voice data from the salesperson terminal.   The insurance sales support server is a communication that records the customer image data and the customer voice data received from the customer terminal, and the salesperson image data and the salesperson voice data received from the salesperson terminal in the database. 2. The insurance sales support system according to claim 1, further comprising content recording means. An insurance sales support server having a database in which customer terminals used by customers and customer terminals used by customers are connected via a network and customer information related to insurance is stored for each customer.
The customer information of the customer specified from the customer identification data received from the customer terminal is extracted from the database, and the customer image data and customer voice data transmitted from the customer terminal are extracted and output to the salesperson terminal together with the customer information. And a communication relay means for transmitting in a form that can be output to the customer terminal together with the customer information extracted from the salesperson image data and salesperson voice data received from the salesperson terminal. An insurance sales support server characterized by   Communication content recording means for recording the customer image data and the customer voice data received from the customer terminal and the salesperson image data and the salesperson voice data received from the salesperson terminal in the database. The insurance sales support server according to claim 3. In the insurance sales support server with a database in which customer terminals used by customers and customer terminals used by customers are connected via a network and customer information related to insurance is stored for each customer.
The customer information of the customer specified from the customer identification data received from the customer terminal is extracted from the database, and the customer image data and customer voice data transmitted from the customer terminal are extracted and output to the salesperson terminal together with the customer information. An intercommunication relay stage for transmitting in a form that can be output to the customer terminal together with the customer information extracted from the salesperson image data and salesperson voice data received from the salesperson terminal. Insurance sales support method characterized by   The communication content recording step of recording the customer image data and the customer voice data received from the customer terminal and the salesperson image data and the salesperson voice data received from the salesperson terminal in the database. The insurance sales support method according to claim 5.

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