JP2009139978A - Personnel management system, personnel management method, personnel-managing program and its recording medium - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system tool performing more effective personnel management by collecting information related to education effect, health information, and activity information of an employee through communication between the employee and a manager on a network. <P>SOLUTION: In this personnel management system, the employee performs information input from an information input screen classified by purposes, and displayed with game feeling, an activity situation, a health situation, and an education guidance result situation or the like of the employee are extracted based on various kinds of input information of the employee collected via the network 11, an extracted output result is performed with editing processing to accessible graphical management information based on a master and a table selected from a database 30, and a terminal device 40 for the manager is made to record and display the management information performed with the editing processing. Transmission information to the employee is created from the management information, and the created transmission information is transmitted to a terminal device 10 for the employee via the network. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a technique for collecting, processing, and using employee information for improving work efficiency and employee retention, and more particularly, for grasping work activities of employees using a portable terminal device and health. The present invention relates to a technology for collecting information for management, a technology for processing collected information, and a technology for using information that effectively returns the processed information to business managers and employees themselves.

  The manager of the business needs to appropriately collect the business activity information of the employee, optimize the activity, and provide guidance training, health management, trouble solution, etc. for the employee as appropriate. Conventionally, collecting such information requires time and labor, and it has been difficult to create a strategic and unified standard for a company. For this reason, it was left to the discretion of the individual manager to give instructions on employee activities, instructional education, mental care, etc., based on employee activity information obtained by the manager and his own face-to-face analysis. The part is big. As a result, there is a situation where it is difficult for managers to make arbitrary judgments in personnel management, and it is difficult to standardize activity standards and integrate management operations. In addition, there were many cases where teaching education, health care, and mental care were not appropriate.

  On the other hand, early turnover of new employees is a problem in companies. Young people who grew up in a rich environment have a strong tendency to seek mental satisfaction such as improving their skills and feeling of growth, but if they find that such mental satisfaction cannot be obtained in corporate activities after joining the company, There is a strong tendency to resign. It is also pointed out that employee skill improvement and mental care are deeply related issues, and that stress factors differ at each stage of career improvement. Therefore, in order to strengthen employee independence support and career improvement, there is a strong demand for companies to grasp the problems of employee skill improvement and mental care at the same time, and to solve them as part of retention. Yes.

  Against this background, numerous employee management system proposals have been made. Patent Document 1 proposes a business management method using a computer. Conventionally, this technology reduces the workload of business managers by making decisions on business optimization that business managers have performed on the basis of predetermined rules and accumulated data. In addition to trying to level, the validity of the judgment is to be determined.

  Patent Document 2 discloses an information collection system using a mobile terminal. This technology collects personal health information with a sensor attached to a mobile terminal, and collates it with a database of a server to try to manage the health in real time. Is to provide.

JP 2004-133580 A JP-A-2005-050253

  However, Patent Document 1 is intended to simply reduce the workload of the administrator and provide the administrator with information for performing the work in an appropriate manner. The administrator himself / herself collects data on the activity state of the user and data on problem solving in the work performed by the person in charge, and registers the data in the recording device to create a database. Even the mental problems of the person in charge of the work are not used as criteria for judgment.

  On the other hand, Patent Document 2 presents a method for managing a self-health state using a mobile terminal, but this technology is to attach a sensor to a mobile terminal and acquire physical health information, It is not possible to provide mental care, and it is difficult to apply this to business management and personnel management including mental care of employees in a company.

  In this situation, the present invention is intended to provide a system tool for effective personnel management through communication between employees and managers, which is a field that has not yet received sufficient attention. The present invention enables efficient personnel management even in busy daily work by realizing employee education and management while trying to communicate between managers and employees. It is intended to provide a tool for improving awareness by collecting and incorporating the feelings of wanting to be taken from the game sensation and using them in company operations to improve and improve operations and increase the retention rate.

  In order to achieve the above object, the personnel management system according to the first invention of the present application performs business management / education management / health management based on various information of employees collected from employee terminal devices via a network. Comprehensive personnel management system, input screen information presenting means for displaying on the employee terminal device an information input screen input by the employee, based on the various input information of the employee collected from the information input screen Information extraction means for extracting an employee's activity status, health status, educational guidance result status, etc., editing processing means for editing the output result of this information extraction means, and the output result of the information extraction means can be easily used by the editing processing means A database including various tables and masters for editing management information, and output display means for recording and displaying management information on a terminal device for managers That. In particular, the output display means is characterized in that it is recorded and displayed on the manager terminal device via the network.

  The personnel management system includes information transmission means for transmitting information transmitted to an employee created based on the management information displayed on the manager terminal device to the employee terminal device via the network. . Further, it is more preferable that the management information is displayed as a graphical image, and the employee terminal device is constituted by a mobile phone or a mobile information terminal device (abbreviated as Personal Digital Assistant, PDA).

  The personnel management method according to the second invention of the present application is a personnel management method for comprehensively performing business management / education management / health management based on various information of employees collected from a terminal device for employees via a network. And, the employee inputs information from the information input screen classified according to purpose, and extracts the activity status, health status, educational guidance result status, etc. of the employee based on the various input information of the collected employee The extracted output result is edited into management information that is easy to use based on the table and master selected from the database, and the edited management information is recorded and displayed on the administrator terminal device. In particular, the management information is recorded and displayed on the manager terminal device via the network.

  The personnel management method according to the present invention is optimally provided with a step of creating transmission information based on the displayed management information, and transmitting the created transmission information to an employee terminal device via a network. is there. Furthermore, the management information is displayed as a graphical image, and the employee terminal device is preferably a mobile phone or a personal digital assistant (PDA).

  The personnel management program according to the third invention of the present application is based on a step of generating an input screen for an employee to input information and displaying it on the terminal device for the employee via the network, and various input information of the collected employee Extracting the employee activity status, health status, educational guidance result status, etc., editing the extracted output result into easy-to-use management information based on the table and master selected from the database, and management This is a program for causing a computer to sequentially execute the steps of displaying information on the manager terminal device. This program is the same even if it is recorded on a recording medium.

  In the personnel management system and personnel management method using the mobile terminal device of the present invention, a method that emphasizes communication with employees who are working remotely is adopted, and the health management of employees in real time is adopted. Since psychological analysis and educational management are possible, there is an advantage that the number of new meetings and personal interviews can be reduced, and efficient personnel management can be performed even in busy daily work.

  Individually, by listening directly to employees 'aspirations and utilizing them in company operations, employees can be motivated, and employees' mental status can be determined immediately. Discovery is possible. Furthermore, since the activity state of the employee can be grasped, shift management and business management can be performed smoothly. With regard to employee education, the necessary knowledge can be nurtured without knowing it from the game sensation, so it can be expected to improve employee knowledge and improve the skills of the entire company. It is also useful for continuation of effects. As a result, it is possible to give employees a sense of growth and raise the sense of belonging to the company, and can play an effective role in improving the retention rate.

  Embodiments of a personnel management system, a personnel management method, and a personnel management program according to the present invention will be described below with reference to the accompanying drawings. FIG. 1 is an overall configuration diagram of a personnel management system 100 according to an embodiment of the present invention. This personnel management system (hereinafter referred to as this system) 100 includes a plurality of employee terminal devices (such as mobile phones or PDAs) 10 having a Web browser function, a server 20 and an administrator terminal device 40 having a Web browser function. It is a basic component. The employee mobile terminal device 10 is connected to the server 20 via the network 11 shown in FIG. 2, and the server 20 is also connected to the manager terminal device 40 to transmit and receive data.

  FIG. 2 is a block diagram showing the internal configuration of the server 20. In FIG. 2, the same parts as those in FIG. The server 20 is a transmission / reception interface (transmission / reception I / O) that transmits and receives data between an employee terminal device (hereinafter abbreviated as a portable terminal) 10 and an administrator terminal device (hereinafter abbreviated as a management terminal) 40. F) 21, a central processing unit (CPU) 22 for processing received data and extracting information, and a main program file for storing a program for sending instructions to the CPU 22 and instructing data processing procedures 23, a database 30 storing various masters and various tables.

  In the main program file 23, a program for executing the personnel management method according to the present invention is filed. In addition, instructions for controlling the data flow associated therewith are stored. The various tables of the database 30 include manual search tables, bulletin board tables, educational bean knowledge tables, writeable daily report tables, health check tables, improvement proposal tables, shift management tables, in-house contact tables, etc. Various tables required for this system are prepared, and various masters such as answer masters for various categories, fixed phrase masters, health advice masters, bean knowledge masters, shift setting masters, and user information setting masters are stored. . These tables and masters are merely necessary examples of the functional configuration of the system 100, and it goes without saying that other tables and masters can be added or deleted by expanding or reducing the functions.

  Next, functions of the system 100 will be described. Considering the sales department of a company as an example, in the sales department, many sales staff members go out to diplomatic relations and are rarely in the department. Therefore, each sales staff member goes out with one mobile terminal 10 each. First, a sales staff member (hereinafter referred to as a user) accesses the server 20 from the mobile terminal 10 via the transmission / reception I / F 21 and displays a login page. The user logs in to the system 100 by entering the ID number and password from the login page. On the screen of the mobile terminal 10, a function selection menu is presented from the input screen information presentation means of the server 20 as a subsystem of the system 100, and the user can select a necessary item from the menu. Therefore, the user inputs necessary items from the mobile terminal 10 as if they were a game, and the server 20 performs necessary personnel management from these selected items by means of an information extraction means constituted by the CPU 22 and the main program file 23. Extract necessary user data.

  The user data thus obtained is sent again to the CPU 22 in accordance with the main program. Therefore, the CPU 22 configured as a part of the editing processing unit uses the table and master stored in the database 30 to easily manage the management data that is classified and collected according to the purpose into one. And is stored in the storage device of the server 20 and also displayed on the management terminal 40 and the user's portable terminal 10. The management terminal 40 is also configured to transmit necessary data to the portable terminal 10.

  FIG. 3 shows an example of a main screen (information input screen menu) 12 displayed on the screen of the mobile terminal 10 from the input screen information presenting means of the server 20 after login from the mobile terminal 10. The main screen 12 includes four categories: a contact and check menu, a main menu, a sub menu, and a tool menu. The contact and check menu consists of in-house contact, growth check and today's fortune-telling. In-house contact is a tool used by a user as a contact network with staff, and by distributing important matters and contact items in the company to the mobile terminal 10, timeless information transmission is possible. Information can be transmitted from the management terminal 40. The growth check provides a tool that allows a user to easily determine whether a user is growing by comparing it with past data. In addition, today's fortune-telling incorporates a sense of play in accordance with recent user preferences.

  The main menu consists of three menus: a spring of knowledge, today's report, and a guide box. The spring of knowledge is a corner for educating employees in a quiz format. By answering according to the display screen, it is possible to acquire a wide range of knowledge from common sense to company knowledge. By intermingling practically useful knowledge, including service manners, honorifics, and bean knowledge, we try to achieve subordinate education without knowing it. Today's report is a corner that looks back on the daily work contents in the form of answering questions, and as a result, the daily report can be easily submitted from the mobile terminal 10. The reference box is intended to improve communication between users and executives by posting internal opinions and requests and ideas for improvement.

  The sub-menu consists of two menus: health and meetinghouse. The health menu has a function that allows you to check your health in the form of questions and answers, as well as to consult your mental health with a dedicated trouble consultation staff via email. The meeting place is a so-called bulletin board function, and configures a corner for setting a theme for the user and discussing based on an idea from a user who posts the theme.

  The tool menu is composed of four menus such as library, manual search, and shift. The library can search data from various information, and has a function to display information from the menu of past knowledge again. Manual search can be performed from in-house regulations or business manuals, and the user can check the manual immediately if the procedure format or the response is unknown. Furthermore, the shift menu unifies shift management, and the user can write and transmit a shift request from the shift write menu, and can confirm the determined shift.

  Each menu described above is linked to a lower level information input screen, and the user can touch more information and the information input screen by selecting the menu. FIG. 4 shows a hierarchical screen of the in-house contact menu displayed on the main screen 12 of the mobile terminal 10. As shown in FIG. 4, a site for in-house contact is displayed (a), and an in-house contact history menu and a mail history menu are displayed in a selectable manner. When they are selected, an in-house contact history (b) and an email history (c) are displayed, and items such as introduction of a new menu and year-end and new year contact are displayed on the screen. Furthermore, when one of them is selected, contents such as introduction of a new menu (d), year-end / new year communication (e), and the like are displayed, and information is presented to the user. This enables timeless information transmission.

  FIG. 5 shows a growth check menu hierarchy screen (a) displayed on the screen of the mobile terminal 10 and a growth check menu management screen (b) displayed on the management terminal 40. The data of each individual is displayed graphically on the screen of the mobile terminal 10. The background color of the name displays the current motivation determined from the result of each item in the main menu. For example, a state in which green is normal and motivation is lowered as it becomes yellow and red is displayed. When it turns red, a warning is displayed indicating that there is a strong tendency to leave the company.

  The central sun 51, plant 52, and soil 53 are evaluation marks that display the degree of carrier growth. Basically, the sun 51, the plant 52, and the soil 53 change in five stages. The sun 51 grows based on the result of the user reading and scoring the bean knowledge. Soil 53 grows into a gorgeous flowerpot by continuously answering quizzes on the quiz menu. The plant 52 is evaluated when the knowledge spring menu is comprehensively executed, and is configured to grow faster according to the evaluation. That is, it is configured so that individual common sense and knowledge evaluation can be judged by comparing with plant growth. Needless to say, this display is also an example of management information.

  The corner displayed in the category 54 is a corner indicating an evaluation tendency with an arrow and a numerical value so that the status of the report menu of today can be judged in a simple form. Today's report is a site that looks back on the day's work by answering questions, and the questions are divided into five categories. The background color is changed according to each category to distinguish the category type. For example, yellow is motivation, red is self-evaluation, blue is communication evaluation, green is business impression evaluation, and pink is other business evaluation. Further, the arrow indicates whether the evaluation has been increased or decreased as compared with the evaluation of the period of the search item, and the numerical value represents the past data average value for each category. In the management screen (b), the individual data of each individual is grouped by group and displayed as an illustration, so there is an advantage that the status of each group or each affiliated store can be grasped at a glance. For example, grouping such as store, department, or store is possible.

  FIG. 6 shows an example of a hierarchical screen developed under the knowledge spring menu displayed on the main screen 12 (main menu) of the mobile terminal 10. When a challenge is selected for a quiz on the first screen (not shown), the accuracy rate of the previous quiz is displayed, and a new quiz is given as the current quiz. The quiz ranges from general common sense to trivia and enables a wide range of knowledge to be acquired as part of employee education. By changing the day of the week, daily tips and usage of honorifics are presented, and personal data is compiled from the impressions and questions. By collecting the answer data, the personal data is displayed on the screen of the management terminal 40 in the form of a pentagonal graph as shown in FIG. 7, so that the overall trend can be easily grasped, and reference for future employee education and guidance directions. Can be. Note that the graph display in FIG. 7 is also an example, and the present invention is not limited to this.

  FIG. 8 shows a hierarchy screen (a) of today's report menu displayed on the main screen 12 of the mobile terminal 10 and a management screen (b) of today's report menu displayed on the management terminal 40. . The function of today's report menu is a function for submitting daily reports from the mobile terminal 10. As shown in the hierarchy screen (a), the daily work contents are reported as daily reports in the form of answering questions. By repeating the day's reflection and self-evaluation every day, it has the advantage of being able to increase the level of improvement unconsciously.

  The questions are classified into the five categories described above, and the average of the five system-specific answer results is displayed as a pentagonal graph as shown in the management screen (b). The administrator can also compare and display the average of the five system-specific answer results for each user. In addition, since the questions are changed every day from the administrator screen and the system administrator screen, the user's motivation and business impression can be effectively evaluated. The pentagonal graph display is an example, and can be converted into a bar graph or a line graph.

  FIG. 9 shows a hierarchical screen (a) of the guide box menu displayed on the main screen 12 of the mobile terminal 10. This is a function for posting the opinions and requests of users (employees). This function is a method of selecting where to send, what kind of opinion, what kind of content, etc. while changing the screen, and after the selection is completed, it becomes a posting screen. “Response to posting and posting history” can be confirmed from the screen of the mobile terminal 10. On the other hand, although not shown, these opinions are classified and displayed on the management screen of the management terminal 40. For example, it is classified and displayed according to the type of opinion, and can also be classified according to a positive opinion or a negative opinion. Since the administrator can immediately reply to the posted user's opinion, communication between the user (employee, employee) and the executive is facilitated. On the administrator side, the user's opinions can be confirmed in the list, so it can be used to improve operations such as grasping problems and referring to new initiatives.

  FIG. 10 shows an example of the first hierarchy screen (a) of the health menu displayed in the submenu of the mobile terminal 10. In (a), a menu (health check, health Q & A, health answering room) on the theme of health is displayed and can be selected. In the health check, measures and measures for symptoms are displayed by changing the screen while answering the questions. Health Q & A provides advice on health. Easy access to health data and other data. In the health answering room, you can get answers about your consultation.

  The management terminal 40 of the head office displays the health status of each user as shown in FIG. 10B in a graph. It is important to grasp the trends of the entire user from the management screen. The overall ratio, such as details of mild symptoms and disease details, can be represented in a graph, and appropriate health care can be performed.

  The submenu meeting place is a so-called bulletin board function, and a description is omitted, but it provides a place for users to post and discuss. In this system 100, menus such as library, manual search, and shift are prepared as other tools, and a comprehensive personnel management system is constructed. The library is a function for searching data from various information, and the manual search is a function for checking the internal regulations and the business manual immediately. This makes it possible to unify the entire company. It should be noted that, in a company that performs store management or the like, in particular, user shift management can be performed through the mobile terminal 10. The system 100 is not limited to the above-described embodiment, and many variations are possible. Of course, various modifications can be made without departing from the scope of the present invention.

  The human resource management system 100 according to the present invention can be configured by a single company, but in order to solve difficult problems such as renewing the menu of knowledge and securing specialized staff for health management, system management of the server By establishing a company that specializes in providing information and information, providing professional staff, etc., and providing use of servers to a large number of users, a so-called business model can be constructed. In the future, it has great potential to create new business opportunities.

1 is an overall configuration diagram of a personnel management system according to the present invention. It is the block diagram which showed the internal structure of the server. It is an example of the main screen displayed on the screen of a portable terminal. It is an example of the hierarchy screen of the internal contact menu displayed on a portable terminal. It is an example of the growth check menu hierarchy screen (a) displayed on the portable terminal and the growth check menu management screen (b) displayed on the manager terminal device. It is an example of the hierarchy screen of the spring menu of knowledge displayed on a portable terminal. It is an example of the management screen which showed the total result of the knowledge spring menu by the pentagonal graph display. It is an example of the hierarchy screen (a) of today's report menu displayed on a portable terminal, and the management screen (b) of today's report menu displayed on the terminal device for managers. It is an example of the hierarchy screen of the reference | standard box menu displayed on a portable terminal. It is an example of the hierarchy screen (a) of the health menu displayed on a portable terminal.

Explanation of symbols

10 Mobile terminal device for employees (mobile terminal)
11 Network 12 Main screen 20 Server 21 Transmission / reception interface (transmission / reception I / F)
22 Central processing unit (CPU)
23 Main program file 30 Database 40 Administrator terminal device (management terminal)
51 Sun (display)
52 Plant (Display)
53 Sat (display)
54 categories (display)
100 HR management system

Claims (12)

A personnel management system that comprehensively performs business management, education management, and health management based on various types of employee information collected from employee terminal devices via a network,
An input screen information presentation means for displaying on the employee terminal device an information input screen input by the employee;
Information extracting means for extracting the activity status, health status, educational guidance result status, etc. of the employee based on the various input information of the employee collected from the information input screen;
Editing processing means for editing the output result of the information extracting means;
A database including various tables and a master for editing the output result of the information extraction unit into easy-to-use management information by the editing processing unit;
Output display means for recording and displaying the management information on a terminal device for manager;
HR management system with   2. The personnel management system according to claim 1, wherein the output display means records and displays on the manager terminal device via a network.   Information transmitting means for transmitting, to the employee terminal device via the network, information transmitted to the employee created based on the management information displayed on the administrator terminal device is provided. The personnel management system according to claim 1 or 2.   The personnel management system according to any one of claims 1 to 3, wherein the management information is displayed as a graphical image.   5. The personnel management system according to claim 1, wherein the employee terminal device is a mobile phone or a personal digital assistant (PDA). A personnel management method that comprehensively performs business management, education management, and health management based on various types of employee information collected from employee terminal devices via a network,
The employee inputs information from the information input screen classified by purpose,
Based on the collected input information of the employee, we extract the activity status, health status and educational guidance result status of the employee,
Edit the extracted output result into management information that is easy to use based on the table and master selected from the database,
A personnel management method comprising: recording and displaying the edited management information on a terminal device for manager.   The personnel management method according to claim 6, wherein the management information is recorded and displayed on the manager terminal device via the network. Create communication information based on the displayed management information,
The personnel management method according to claim 6 or 7, wherein the created transmission information is transmitted to the employee terminal device via the network.   The personnel management method according to claim 6, wherein the management information is displayed as a graphical image.   The personnel management system according to claim 6, wherein the employee terminal device is a mobile phone or a personal digital assistant (PDA). Generating an input screen for the employee to input information and displaying it on the employee terminal device via the network;
Extracting an employee's activity status, health status, educational guidance result status, etc. based on the collected input information of the employee;
Editing the extracted output result into easy-to-use management information based on the table and master selected from the database;
Displaying the management information on an administrator terminal device;
HR management program to make the computer execute.   The recording medium which recorded the program for personnel management of Claim 11.

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