JP2009110482A - Maintenance operation automatic execution device - Google Patents

Maintenance operation automatic execution device Download PDF

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JP2009110482A
JP2009110482A JP2007284932A JP2007284932A JP2009110482A JP 2009110482 A JP2009110482 A JP 2009110482A JP 2007284932 A JP2007284932 A JP 2007284932A JP 2007284932 A JP2007284932 A JP 2007284932A JP 2009110482 A JP2009110482 A JP 2009110482A
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maintenance
target device
information
keyboard
mouse
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JP5172280B2 (en
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Hirotsugu Kawashima
洋次 川嶋
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Hitachi Electronics Services Co Ltd
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Hitachi Electronics Services Co Ltd
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Abstract

<P>PROBLEM TO BE SOLVED: To provide a device for automatically performing needed maintenance procedure presentation and a required device operation. <P>SOLUTION: A maintenance operation automatic execution device terminal 1 provided with a display part and a keyboard or a mouse, having an information analysis function necessary for maintenance work of a target device 2 and being a terminal carried by a maintenance worker is connected to a display, a keyboard and a mouse interface of the connected target device 2, obtains device information and failure information of the target device 2, and analyzes the obtained device information and failure information to determine maintenance action required for maintenance work, wherein a portable terminal has a function which is connected to the target device 2 to be able to operate the target device 2 in place of the display, the keyboard and the mouse of the target device. Information, such as failure contents, a device model name, a serial number of the target device 2 are obtained in the portable terminal, and maintenance procedures of a document for maintenance are made to be a program and analyzed in the portable terminal to thereby automatically perform the needed maintenance procedure presentation and the required device operation. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

本発明は、保守操作自動実行装置に関し、特に必要な保守手順の提示と必要な機器の操作を自動的に行う装置に関する。   The present invention relates to a maintenance operation automatic execution device, and more particularly to a device that automatically presents a necessary maintenance procedure and operates a necessary device.

従来、ラックマウントサーバなど、ディスプレイ、キーボード、マウスが接続されていない機器を保守する場合、保守用プログラムの実行を行う際に、ディスプレイ、キーボード、マウスが必要となるため、お客様（顧客）から借用して保守を行っている。また、保守作業はお客様機器から障害情報を参照し、保守マニュアルに従い、人手にて解析し、必要な機器の操作を行っているため、保守品質は保守作業員（ＣＥ）のスキルに委ねられている。なお、コンピュータ装置に別のキーボード、マウスから信号を入力することが提案されている（特許文献１参照）。
特開平９−２９７６５７号公報 Conventionally, when maintaining a device that is not connected to a display, keyboard, or mouse, such as a rack mount server, a display, keyboard, and mouse are required to execute the maintenance program. Maintenance. In addition, maintenance work refers to failure information from customer equipment, is manually analyzed according to the maintenance manual, and necessary equipment operations are performed, so maintenance quality is left to the maintenance staff (CE) skills. Yes. In addition, it has been proposed to input a signal from another keyboard or mouse to the computer device (see Patent Document 1).
Japanese Patent Laid-Open No. 9-297657

本発明は、ディスプレイ、キーボード、マウスが接続されていない機器を保守する際に、必要な保守手順の提示と必要な機器の操作を自動的に行う装置を提供することを目的とする。   An object of the present invention is to provide an apparatus that automatically presents a necessary maintenance procedure and operates a necessary device when maintaining a device to which a display, a keyboard, and a mouse are not connected.

本発明は、ディスプレイ部と、キーボード又はマウスを備えるとともに、対象機器の保守作業に必要な情報解析機能を具備し、保守作業員が携帯する端末であって、接続した対象機器のディスプレイ、キーボード、マウスインターフェースと接続し、前記対象機器の機器情報と障害情報とを取得し、取得した機器情報と障害情報を解析して保守作業に必要な保守アクションを決定し、前記対象機器のディスプレイ、キーボード、マウスインターフェースと接続し、携帯端末のディスプレイ、キーボード、マウスが対象機器のディスプレイ、キーボード、マウスの代わりとなり、対象機器を操作することができる機能を有する保守操作自動実行装置である。   The present invention includes a display unit, a keyboard or a mouse, and an information analysis function necessary for maintenance work of the target device, which is a terminal carried by a maintenance worker, the display of the connected target device, the keyboard, Connect to the mouse interface, acquire device information and failure information of the target device, analyze the acquired device information and failure information to determine maintenance actions necessary for maintenance work, the target device display, keyboard, A maintenance operation automatic execution device having a function of operating a target device by connecting to a mouse interface and the display, keyboard, and mouse of the portable terminal replace the display, keyboard, and mouse of the target device.

また、本発明は、前記対象機器の障害内容、機器型名、製番などの情報を携帯端末に取り込み、保守用ドキュメントの保守手順を携帯端末内でプログラム化し解析することにより、必要な保守手順の提示と必要な機器の操作を自動的に行う保守操作自動実行装置である。   In addition, the present invention captures information such as the failure contents of the target device, device model name, product number, etc. into a mobile terminal, and programs and analyzes the maintenance procedure of the maintenance document in the mobile terminal, thereby necessary maintenance procedures. This is a maintenance operation automatic execution device that automatically presents and operates necessary equipment.

本発明によれば、ディスプレイ、キーボード、マウスが接続されていない機器を保守する際に、必要な保守手順の提示と必要な機器の操作を自動的に行う装置を得ることができる。   ADVANTAGE OF THE INVENTION According to this invention, when maintaining the apparatus to which a display, a keyboard, and a mouse | mouth are not connected, the apparatus which performs the presentation of a required maintenance procedure and operation of a required apparatus automatically can be obtained.

本発明を実施するための最良の形態を説明する。
本発明の保守操作自動実行装置の実施例について、図面を用いて説明する。 The best mode for carrying out the present invention will be described.
Embodiments of the maintenance operation automatic execution apparatus of the present invention will be described with reference to the drawings.

実施例を説明する。本実施例の保守操作自動実行装置は、図１に示すように、携帯端末１と、対象機器２と、保守センタ３とからなるシステム環境で使用される。携帯端末１は、保守操作自動実行装置であり、ディスプレイ装置、キーボード、マウスを具備しており、そして、情報解析機能１１、自動操作機能１２、ディスプレイ切替スイッチ１３、キーボード切替スイッチ１４、マウス切替スイッチ１５、更新機能１６、携帯端末機能１７を備えている。情報解析機能１１により、機器情報／障害情報読み込み、解析、保守アクション解析ＤＢ、保守アクション、保守手順書、保守手順指示を行うことができる。保守手順書（アクションＡ）として、例えば（ａ）コマンドＡを入力、（ｂ）部品交換、（ｃ）コマンドＢを入力などの操作を行う。ディスプレイ切替スイッチ１３、キーボード切替スイッチ１４、マウス切替スイッチ１５は、自動操作機能１２又は携帯端末機能１７により操作され、それぞれ、ディスプレイ装置、キーボード、マウスを動作可能とする。   Examples will be described. As shown in FIG. 1, the maintenance operation automatic execution device of the present embodiment is used in a system environment including a mobile terminal 1, a target device 2, and a maintenance center 3. The portable terminal 1 is a maintenance operation automatic execution device, and includes a display device, a keyboard, and a mouse, and an information analysis function 11, an automatic operation function 12, a display changeover switch 13, a keyboard changeover switch 14, and a mouse changeover switch. 15, an update function 16, and a mobile terminal function 17. The information analysis function 11 can read device information / failure information, analyze, maintenance action analysis DB, maintenance action, maintenance procedure manual, and maintenance procedure instruction. As the maintenance procedure manual (action A), for example, operations such as (a) command A input, (b) component replacement, and (c) command B input are performed. The display changeover switch 13, the keyboard changeover switch 14, and the mouse changeover switch 15 are operated by the automatic operation function 12 or the portable terminal function 17, and enable the display device, the keyboard, and the mouse, respectively.

対象機器２は、機器情報／障害情報２１を有している。保守センタ３は、最新の保守プログラム、保守アクション解析ＤＢ、保守手順書３１を有している。   The target device 2 has device information / failure information 21. The maintenance center 3 has the latest maintenance program, maintenance action analysis DB, and maintenance procedure manual 31.

実施例における保守作業手順の一例について、図２を用いて説明する。
まず、Ｓ１０１において、（１−１）対象機器２の（ａ）機器情報／障害情報２１を直接、又は保守用インターフェース４１と保守センタ３経由で、又は外部記憶媒体４２を経由して端末に取り込む。
次に、Ｓ１０２において、（１−２）上記（１−１）で読み込んだ機器情報／障害情報２１を（１−３）保守アクション解析ＤＢを用いて解析し、（１−４）保守アクションを決定する。
次に、Ｓ１０３において、（１−６）上記（１−４）の保守アクションに該当する（１−５）の保守手順を選択する。
次に、Ｓ１０４において、保守作業員への指示か判断し、指示であればＳ１０５に進み、指示でなければＳ１０６に進む。
次に、Ｓ１０５において、（１−６）保守手順に従い、（７）の携帯端末機能で保守作業員に保守アクションを伝える。
次に、Ｓ１０６において、機器の操作有りか判断し、操作有りならばＳ１０７に進み、なければＳ１０９に進む。
次に、Ｓ１０７において、（３）（４）（５）の切替スイッチを使い、ディスプレイ、マウス、キーボード機能を対象機器２と接続する。
次に、Ｓ１０８において、保守作業者（ＣＥ）が対象機器２の操作を行う。 An example of the maintenance work procedure in the embodiment will be described with reference to FIG.
First, in S101, (1-1) (a) device information / failure information 21 of the target device 2 is taken into the terminal directly, via the maintenance interface 41 and the maintenance center 3, or via the external storage medium 42. .
Next, in S102, (1-2) analyze the device information / failure information 21 read in (1-1) above using (1-3) maintenance action analysis DB, and (1-4) perform maintenance action. decide.
Next, in S103, (1-6) the maintenance procedure (1-5) corresponding to the maintenance action (1-4) is selected.
Next, in S104, it is determined whether the instruction is for a maintenance worker. If the instruction is an instruction, the process proceeds to S105, and if not, the process proceeds to S106.
Next, in S105, according to the maintenance procedure (1-6), the maintenance action is transmitted to the maintenance worker by the portable terminal function of (7).
Next, in S106, it is determined whether there is an operation of the device. If there is an operation, the process proceeds to S107, and if not, the process proceeds to S109.
In step S107, the display, mouse, and keyboard functions are connected to the target device 2 using the changeover switches (3), (4), and (5).
Next, in S108, the maintenance worker (CE) operates the target device 2.

次に、Ｓ１０９において、操作の自動実行か判断し、自動実行であるならばＳ１１０に進み、自動実行でなければＳ１１２に進む。
次に、Ｓ１１０において、（４）（５）の切替スイッチを使い、対象機器２と（２）自動操作機能と接続する。
次に、Ｓ１１１において、（２）の自動操作機能により、上記（１−５）に記述された操作手順に従い、対象機器２を自動操作する。
次に、Ｓ１１２において、保守アクションの終了か判断し、終了でなければＳ１０４に戻り、終了であればＥＮＤ処理へと進む。
このようにして、実施例における保守作業手順を行うことができる。 Next, in S109, it is determined whether the operation is automatically executed. If the operation is automatic execution, the process proceeds to S110, and if not, the process proceeds to S112.
Next, in S110, the changeover switches (4) and (5) are used to connect the target device 2 and (2) the automatic operation function.
Next, in S111, the target device 2 is automatically operated according to the operation procedure described in (1-5) above by the automatic operation function (2).
Next, in S112, it is determined whether the maintenance action is finished. If not finished, the process returns to S104, and if finished, the process proceeds to the END process.
In this way, the maintenance procedure in the embodiment can be performed.

実施例における最新版の更新手順の一例について、図３を用いて説明する。
Ｓ２１０において、（６）保守センタ３の最新保守プログラム、保守アクション解析ＤＢ、保守手順書３１と携帯端末１の情報を比較し、最新版に更新し、ＥＮＤ処理へと進む。
このようにして、実施例における最新版の更新手順を行うことができる。 An example of the latest version update procedure in the embodiment will be described with reference to FIG.
In S210, (6) the latest maintenance program of the maintenance center 3, the maintenance action analysis DB, the maintenance procedure manual 31 and the information of the portable terminal 1 are compared, updated to the latest version, and the process proceeds to END processing.
In this way, the update procedure for the latest version in the embodiment can be performed.

以上実施例で説明したように、本発明によれば、保守作業員が携帯する携帯端末とお客様機器のディスプレイ、キーボード、マウスインターフェースと接続し、携帯端末のディスプレイ、キーボード、マウスがお客様機器のディスプレイ、キーボード、マウスの代わりとなり、お客様機器を操作することができる機能を提供することができる。   As described in the above embodiments, according to the present invention, the portable terminal carried by the maintenance worker is connected to the display, keyboard, and mouse interface of the customer device, and the display, keyboard, and mouse of the portable device are the display of the customer device. In addition to keyboards and mice, it can provide functions that allow customers to operate their devices.

また、対象機器の障害内容、機器型名、製番などの情報を携帯端末に取り込み、保守用ドキュメントの保守手順を携帯端末内でプログラム化し解析することにより、必要な保守手順の提示と必要な機器の操作を自動的に行うことができる。   In addition, information on the failure of the target device, device model name, serial number, etc. is imported into the mobile terminal, and the maintenance procedure of the maintenance document is programmed and analyzed in the mobile device, so that necessary maintenance procedures are presented and necessary. The device can be operated automatically.

実施例の保守操作自動実行装置の説明図。Explanatory drawing of the maintenance operation automatic execution apparatus of an Example. 実施例における操作手順の一例の説明図。Explanatory drawing of an example of the operation procedure in an Example. 実施例における最新版の更新手順の一例の説明図。Explanatory drawing of an example of the update procedure of the newest version in an Example.

符号の説明Explanation of symbols

１ 携帯端末、１１ 情報解析機能、１２ 自動操作機能、１３ ディスプレイ切替スイッチ、１４ キーボード切替スイッチ、１５ マウス切替スイッチ、１６ 更新機能、１７ 携帯端末機能、２ 対象機器、２１、機器情報／障害情報、３ 保守センタ、３１ 最新の保守プログラム、保守アクション解析ＤＢ、保守手順書、４１ 保守用インターフェース、４２ 外部記録媒体。 DESCRIPTION OF SYMBOLS 1 Mobile terminal, 11 Information analysis function, 12 Automatic operation function, 13 Display changeover switch, 14 Keyboard changeover switch, 15 Mouse changeover switch, 16 Update function, 17 Mobile terminal function, 2 Target apparatus, 21, Device information / failure information, 3 maintenance center, 31 latest maintenance program, maintenance action analysis DB, maintenance procedure manual, 41 maintenance interface, 42 external recording medium.

Claims (2)

ディスプレイ部と、キーボード又はマウスを備えるとともに、対象機器の保守作業に必要な情報解析機能を具備し、保守作業員が携帯する端末であって、
接続した対象機器のディスプレイ、キーボード、マウスインターフェースと接続し、前記対象機器の機器情報と障害情報とを取得し、取得した機器情報と障害情報を解析して保守作業に必要な保守アクションを決定し、前記対象機器のディスプレイ、キーボード、マウスインターフェースと接続し、携帯端末のディスプレイ、キーボード、マウスが対象機器のディスプレイ、キーボード、マウスの代わりとなり、対象機器を操作することができる機能を有することを特徴とする保守操作自動実行装置。 A terminal having a display unit, a keyboard or a mouse, an information analysis function necessary for maintenance work of the target device, and carried by a maintenance worker,
Connect to the display, keyboard, and mouse interface of the connected target device, acquire device information and failure information of the target device, analyze the acquired device information and failure information, and determine the maintenance action required for maintenance work Connected with the display, keyboard, and mouse interface of the target device, the display, keyboard, and mouse of the portable terminal replace the display, keyboard, and mouse of the target device and have a function of operating the target device Automatic maintenance operation execution device. 請求項１記載の保守操作自動実行装置において、
前記対象機器の障害内容、機器型名、製番などの情報を携帯端末に取り込み、保守用ドキュメントの保守手順を携帯端末内でプログラム化し解析することにより、必要な保守手順の提示と必要な機器の操作を自動的に行うことを特徴とする保守操作自動実行装置。 In the maintenance operation automatic execution device according to claim 1,
Information on the failure of the target device, device model name, product number, etc. is taken into the mobile terminal, and the maintenance procedure of the maintenance document is programmed and analyzed in the mobile device, so that the necessary maintenance procedure is presented and the required device Maintenance operation automatic execution device characterized by automatically performing the operation.
JP2007284932A 2007-11-01 2007-11-01 Automatic maintenance device Expired - Fee Related JP5172280B2 (en)

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014520327A (en) * 2011-06-17 2014-08-21 アルカテル−ルーセント Method and apparatus for remotely delivering a managed USB service via a mobile computing device
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