JP2009110421A - Information providing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information providing system capable of providing active and timely information for the side of a shop which considers past shop use frequency by a customer even when the customer with a pet visits any shop of a plurality of pet related shops linking to one another. <P>SOLUTION: When a shop is used for each pet with a microchip 302 embedded, individual shop use content data reflecting its use content are stored and accumulated in an information providing server in a form that the data are in one-to-one correlation with an individual identification code CID written in the microchip 302. Then, at each terminal device 8, the individual identification code CID is read by a microchip reader 303 from the microchip 302 embedded in the pet visiting the shop and the information providing server is accessed via a communication network 4, so that the read individual shop use content data are obtained and outputted. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an information providing system.

JP 2003-58729 A JP 2002-10720 A JP 2006-185394 A

  In recent years, the pet business has been on the path of diversification. For example, in addition to pet shops, animal hospitals, trimming shops (pet beauty salons), pet hotels, and other stores have partnered or linked together to create more comprehensive products. Service provision is being developed. For example, Patent Literature 1 discloses an inventive concept relating to a general Internet site relating to a pet goods shop and an animal hospital. As a function unique to the Internet, shops and hospitals scattered over a wide area are integrated by links, and by adding a search function, people who are going to purchase pets or those who have already purchased and raised, It has been devised so that the best nearby shops can be found quickly. In addition, advice information from veterinarians at animal hospitals registered as members is compiled into a database, and information on how to deal with abnormalities such as illness in pets can be acquired.

  On the other hand, in recent years, a technique using a microchip for pets has attracted attention for the purpose of contacting the owner when an animal such as a pet gets lost. In this method, a microchip storing identification information is embedded under the skin of an animal, and the animal is identified by reading the identification information from the microchip with a reader. Patent Document 1 uses, as this microchip, an IC manufacturing number (secret key) assigned by the manufacturer as identification information, and the owner (owner) ID of the pet in which the microchip is embedded. A method for allocating the identification information in association with the identification information and storing the identification information, the owner ID, and the owner personal information in association with each other while issuing a card storing the owner ID to the owner is disclosed. Has been. The storage device for the owner personal information also stores an entry for storing pet lineage information, health checkup information by a veterinarian, and the like. Patent Document 2 also proposes a method of storing pedigree information itself in a microchip and directly obtaining pedigree information with a reader.

  However, in the invention of Patent Document 1, since the motive for collecting information exists only on the customer side and is limited to providing information before the store visit, the store corresponding to the business event that occurs after the customer actually visits the store Does not contribute to the provision of information related to service improvement. Furthermore, there is a problem that is completely ineffective from the viewpoint of providing information in an active and timely manner from the store side in consideration of the past store use results by the customer. On the other hand, in the method disclosed in Patent Document 2, the purpose is focused on searching for owners of lost pets, and information input when dealing with lost children is performed at a terminal device for animal diseases (a type of store). Except for the above, the reading of the microchip is carried out exclusively by a server device placed in an animal certification organization that is not related to the store such as a health center. The identification information stored in the microchip is also used to check whether the owner is a true owner when handing over the lost pet by examining the correspondence with the owner ID read from the card held by the owner. However, it does not contribute to the provision of information that leads to improvement of store-side services when using a store unrelated to the animal certification authority. This situation is the same in Patent Document 3 whose main purpose is to provide pedigree information.

  In Patent Document 1, the information stored in the microchip is an IC manufacturing number (secret key) arbitrarily assigned by the chip manufacturer while conforming to ISO. There is also a problem that it cannot be said that such sufficient discrimination is secured.

  An object of the present invention is to provide an active and timely approach to a store in consideration of past store use results by a customer, even when a customer accompanied by a pet visits any of a plurality of pet related stores linked with each other. The object is to provide an information providing system capable of providing information.

Means for Solving the Problems and Effects of the Invention

In order to solve the above problems, the information providing system of the present invention is:
A plurality of terminal devices that are arranged in pet-related stores and connected to each other via a communication network;
Wireless communication specified in ISO 11785 by RFID method using an individual identification code that is individually connected to a terminal device and stored in a microchip embedded in an individual pet brought into a pet-related store. A microchip reader that reads according to the standard;
Connected to the communication network and input at the terminal device, the individual store use data reflecting the use details of the pet related store of the pet with the microchip embedded therein is paired with the individual identification code written in the microchip. An information providing server having a store use database for storing and storing in a form associated with one;
And in each terminal device,
Individual store use that accesses the information providing server via the communication network and acquires and outputs individual store use content data corresponding to the individual identification code read by the microchip reader from the microchip embedded in the pet that came to the store Content data acquisition / output means.

  In the information providing system of the present invention, an individual identification code stored in a microchip embedded in a pet is used to specify information (data) to be acquired. The microchip is an electronic labeling device configured as a so-called RFID (Radio Frequency IDentification) device, and includes an IC (electronic circuit) that forms a memory and a peripheral circuit, a capacitor for radio wave excitation oscillation, and an electromagnetic coil. The entire microchip is enclosed in biocompatible glass (glass that does not contain lead), and is implanted under the dorsal neck of pets (dogs, cats, etc.) with a dedicated syringe-like inserter (disposable type). Each microchip stores a unique (unique) individual identification code worldwide, and a response radio wave reflecting the individual identification code is excited and output by the radio wave transmitted from the microchip reader (reader). Then, this is received on the reader side and the content is analyzed to identify the individual. The microchip body does not require a battery and can be used semipermanently.

Conventionally, the form of storing and managing customer store usage data is, for example, reading an ID on a member card via a member card issued by the store, reading corresponding data (record) from a server, browsing, purchasing, New data related to service use was entered and updated. However, every store clerk should have experienced the following problems:
(1) When a customer forgets a membership card, it is necessary to input data such as a telephone number or a customer name each time and call up data, which is troublesome. In particular, if your address or phone number has changed due to moving, or your first and last name has been changed due to marriage or adoption, it will take a considerable amount of time to reach the required data, and in some cases you may not give up viewing the data. It may be unavoidable.
(2) The customer may damage or lose the membership card. In this case, in addition to the same problem as in (1), the membership card must be reissued, and card suspension measures may be necessary to prevent abuse of the card by a third party, which is troublesome. .
(3) If the membership card is mistaken in a crowded situation, the accessed data will be mistaken as soon as possible, causing confusion.

  However, the present invention is characterized in that a microchip is primarily used instead of the above membership card when accessing the information providing server. In other words, the microchip is inseparable from the pet once it is embedded in the pet, as is obvious from the original purpose of use for searching for lost children, and when the owner visits a pet-related store with a pet, Chips are always brought to the store with the pet. In the present invention, terminal devices are arranged in a plurality of pet-related stores (cooperating with each other) and connected to each other via a communication network, and the above-described microchip reader is individually provided in the terminal device. On the other hand, when each pet embedded with a microchip uses the pet-related store, the individual store use content data reflecting the use content is one-to-one with the individual identification code written in the microchip. The information is stored and accumulated in the information providing server in a correlated form. Each terminal device reads the individual identification code from the microchip embedded in the pet that came to the store by the microchip reader and accesses the information providing server via the communication network, thereby reading the individual store usage details. Data can be acquired and output. Correspondingly, the information providing server can be provided with a member registration storage unit for registering the pet owner specified by the individual identification code as a member of the pet related store.

As a result, the above three problems can be solved as follows.
(1) Since the microchip embedded in the pet serves as a so-called conventional membership card, as long as the customer (owner) comes to the store with the pet, the individual identification code (ID) that is the key for data access In principle, it is not possible for media to be “lost” outside the store. Therefore, it is possible to quickly access the information providing server simply by reading the individual identification code of the pet's microchip that has been brought in, and there is no need for alternative access by telephone number or customer name. In addition, even if the owner's personal information has been changed, such as when the address or phone number has changed due to moving, or the surname has been changed due to marriage or adoption, the microchip's individual identification code is semi-permanent. Since it does not change, it is not affected at all, and the necessary data can be reached immediately by the read individual identification code.

(2) The microchip is unlikely to be damaged or lost like a membership card, and there is no need to reissue.
(3) The individual identification code stored in the microchip is the only one in the world for each chip as long as it conforms to ISO11785, and since it is inseparably embedded in the pet, there is no possibility that there will be any mistakes between pets. The ideal discrimination is obtained. Therefore, when building the store use database by accumulating individual store use content data for each pet on the information providing server, it can be used directly as an ID for specifying the individual store use content data, Data access procedures from individual terminal devices to the information providing server can be greatly simplified.

(4) Since each of the terminal devices of each store is equipped with a microchip reader, the individual store of that store can be read by reading the microchip's individual identification code, regardless of where the pet is brought Not only the usage content data but also the individual store usage content data of other stores can be accessed, and the store can provide a wider range of information to the customer. In other words, individual store usage data at each store for the same pet can be easily shared among the plurality of stores.

  The information providing server can be constructed in a centralized manner on a management device provided separately from the terminal device, or can be constructed in a distributed manner on these terminal devices in a form that is also used for a plurality of terminal devices. . In particular, the latter configuration is advantageous in terms of cost in that each terminal device can be used as an information providing server.

  The plurality of terminal devices can be constructed so as to include a mixture of terminal devices of pet-related stores of different industries. In this case, the individual store usage content data acquisition / output unit of each terminal device is configured to be able to acquire and output individual store usage content data of pet-related stores of different industries by accessing the information providing server. If this is the case, it is possible to provide a wider range of services for customers who have visited a certain store by referring to the usage content data of a pet-related store in a different industry.

  Individual store usage content data acquisition and output means, from the information providing server, according to the type of business of the pet-related store where the terminal device is installed, data of a predetermined type specific to the type of business among the individual store usage content data It can be configured to select and obtain / output. In other words, when terminal systems of stores of different types of industries are linked to construct a system, individual store usage data is also collected for each store, and the data content that accumulates increases as the types of stores used increase. It becomes. However, with the above configuration, information related to the type of store visited by the customer is selected and output to the terminal device of the store, so information that matches the needs of the customer visiting the store can be obtained. Therefore, it can be accurately acquired without being buried in other unnecessary information.

  In this case, the terminal device includes industry specification data storage means for storing the industry specification data of the pet related store where the terminal device is installed, and transmission means for transmitting the industry specification data together with the individual identification code to the information providing server. Can be provided. The information providing server includes a data selection table storing means for associating the industry-specific data and the data type to be selected in the individual store usage data, and corresponds to the received individual identification code by referring to the data selection table The data extraction means for extracting data belonging to the data type corresponding to the received industry-specific data and the extracted data distribution means for distributing the extracted data to the terminal device can be provided in the individual store usage content data .

  Multiple terminal devices include animal hospital terminal devices installed in animal hospitals that make up pet-related stores, and individual store usage data is a doctor who records the contents of medical examinations or medical treatments received by pets at animal hospitals. The medical record data is included, and the individual store use content data acquisition / output means can acquire and output the doctor medical record data. This makes it possible for each store to easily grasp the history of medical examinations and medical procedures by referring to the doctor's medical record data. Can provide more accurate service and advice.

  In addition, the plurality of terminal devices may include a trimming shop terminal device installed in a trimming shop (also synonymous with a pet beauty salon) that can provide a pet trimming service and constitutes a pet-related store. Individual store use content data includes the beauty record data that records the details of the beauty care treatment received by the pet at the trimming shop, and the individual store use content data acquisition / output means acquires and outputs the beauty record data. It can be. Thereby, each store can easily grasp the contents of the trimming process performed in the past by referring to the visual chart data, and can provide more accurate service and advice to the customer. For example, the beauty chart data reflects findings data that reflects the considerations when performing cosmetic care on pets, and information on tools and materials (such as shampoo type) used when pets are trimmed. It is effective to keep.

  When traveling with a pet or going out far away, it is possible to use an animal hospital or trimming shop that is not usually accessible. In this case, the plurality of terminal devices include at least one of a plurality of animal hospital terminal devices and a plurality of trimming shop terminal devices having different locations, and each of the doctor chart data or the beauty chart of each pet stored in the information providing server. Data can be obtained and accessed from any of a plurality of animal hospital terminal devices by reading the individual identification code with a microchip reader. As a result, doctor chart data or beauty chart data can be shared by multiple animal hospitals or trimming shops. For example, when a customer visits an animal hospital or trimming shop that the customer does not normally visit, pets received in the past The history of medical treatment and trimming processing can be easily referred to, and an appropriate response can be performed.

  The doctor chart data or the beauty chart data of each pet can be stored in a centralized manner by using a management device provided separately from the terminal device as an information providing server. However, if the number of affiliated stores increases and the number of data to be managed increases, it may be desirable to use the information providing server as a plurality of terminal devices as described above and distribute and store individual store usage data. In this case, the individual store usage content data input at the terminal device of each store is individually stored in the terminal device without going through the communication network. However, in the case of medical records by customers (pets) used at animal hospitals and trimming shops, even if individual customers visit multiple animal hospitals or trimming shops, the medical records themselves are shredded according to the store in terms of data. Of course, it is desirable that they are gathered in one place for the convenience of browsing the medical chart.

  In this case, for example, when the store is an animal hospital, one of a plurality of animal hospitals is determined as a registration destination hospital for each pet. The doctor chart data of each pet is distributed and stored in such a manner that the animal hospital terminal device installed in the registration destination hospital of each pet is used as an information providing server. Further, when the store is a trimming shop, any one of a plurality of trimming shops is determined as a registration destination shop for each pet. The beauty chart data of each pet is distributed and stored in the form of an information providing server that is a trimming shop terminal device installed in the registration shop of each pet. In any case, it is desirable to store the correspondence between the individual identification code of each pet and the registration destination animal hospital or registration destination shop in a management device connected to the communication network. In this case, when the individual identification code is read using the terminal device of any store as the request source terminal device, this is first transmitted to the management device, and the store (terminal device) where the pet of the individual identification code is registered Is retrieved and the result is returned to the requesting terminal device. In response to this, the request source terminal device accesses the terminal device of the registration destination store and receives the chart data corresponding to the individual identification code. The requesting terminal device broadcasts a data frame including the individual identification code to the communication network, and each terminal device receiving the data frame confirms whether there is medical record data corresponding to the individual identification code. If there is medical chart data, a method of distributing it to the read request source terminal device may be adopted.

  Examples of a method for updating a collection of events every time a store use event occurs while sharing a set of medical record data at a plurality of stores include the following. That is, in the plurality of terminal devices, the medical chart update input means for performing update input of the doctor medical record data or the beauty chart data corresponding to the pet, and the doctor medical record data or beauty chart data corresponding to the individual identification code are updated and input. If there is no data on the terminal device that performs the medical record update content transmission, the update input content is transmitted together with the individual identification code to the information providing server storing the doctor chart data or the beauty chart data via the communication network. Means. The information providing server specifies a doctor chart data or beauty chart data to be updated based on the received individual identification code, and updates the contents of the doctor chart data based on the received chart update contents. A chart update means is provided.

  Next, the individual store use content data acquisition / output means in the trimming shop terminal device can specifically acquire and output doctor chart data in addition to the beauty chart data. It is possible to perform more accurate trimming treatment according to the beauty chart data while grasping the health condition of the pet by referring to the doctor chart data. In this case, if the doctor chart data includes at least one of the data on the history of allergies and allergies of the corresponding pet, the pet can be easily cared for in consideration of the disease and allergies.

  Next, the plurality of terminal devices may include a pet hotel terminal device installed at a pet hotel constituting a pet-related store. The individual store usage content data includes pet hotel usage history data, and the individual store usage content data acquisition / output means can acquire and output the usage history data of the pet hotel. If you bring a pet to a pet hotel, you can easily read the microchip embedded in the pet (or other hotel's (or other hotel's) with a reader installed in the hotel without presenting a membership card. ) Usage history data can be referred to, and pets can be taken care of more accurately. It is particularly advantageous to incorporate finding data that reflects the considerations during a (past) stay at a pet hotel into the pet hotel usage history data. For example, if the findings data includes data indicating the contents of a meal during a pet's stay at a hotel, it is possible to more accurately perform the care of the pet's pet, and in addition, the pet's personality and customs If data such as is input and stored as finding data each time, it will be more thorough.

  In the pet hotel terminal device, the individual store usage content data acquisition / output means is more effective if it can acquire and output doctor chart data or beauty chart data in addition to the usage history data. By referring to the doctor's chart data, it is possible to accurately grasp the past (particularly recent) medical history of the pet, and can greatly contribute to health management during the stay of the pet. In this case, it is desirable that the doctor chart data includes at least one of data on the history of allergies, allergy, and medication history of the corresponding pet. In addition, pet hotels may include a part of the contents of a trimming shop such as shampoo and trimming. In this case, it is needless to say that reference of beauty chart data is effective. In this case, it is desirable that the beauty chart data includes finding data reflecting points to be noted when a cosmetic care procedure is performed on a pet.

  The plurality of terminal devices may include a store terminal device installed in a store of pets or pet-related products that form a pet-related store. In this case, the individual store usage content data includes the store visit history data of the store by the pet owner, and the individual store use content data acquisition / output means acquires and outputs the store visit history data of the store from the information providing server. Can be. By referring to the past visit history (including the purchase history as a concept), it is possible to give advice on product purchase more accurately. In addition, it is more effective if the store visit history of other stores can be referred to.

  In the case of a store, a customer may come to the store without accompanying a pet to purchase a pet-related product. In this case, the retailer terminal device has a one-to-one correspondence with the individual identification code and the individual identification code possessed by the owner when the pet owner comes to the store without accompanying the pet. A medium reader for reading the customer identification data from a customer identification medium (for example, a card) storing at least one of the given customer IDs as customer identification data is provided, and the information providing server is used for individual store contents based on the customer identification data. What is necessary is just to comprise so that acquisition access of data is also possible.

  In addition, in at least one of the animal hospital terminal device, the trimming shop terminal device, and the pet hotel terminal device, the individual store use content data acquisition / output means can acquire / output store visit history data from the information providing server. Even more convenient. In other words, by making it possible for customers to check, for example, what kind of products they are purchasing at the store, using the visit history data, at the animal hospital, trimming shop or pet hotel, You can take care of your pet from a wider angle. In this case, the individual store usage content data acquisition / output means can selectively acquire and output only the product purchase history data corresponding to the type of business of the store where the terminal device is installed from the store visit history data. Thus, it is possible to more efficiently refer to the product purchase history according to the purpose.

  Next, a microchip is already embedded in a pet coming to the store, but if the embedding procedure is carried out at another affiliated store, member registration information does not exist on the information providing server. Become. Therefore, the information providing system of the present invention includes a member registration search means for searching whether or not member registration information corresponding to the individual identification code read by the microchip reader exists in the member registration storage unit, and an individual identification code. And non-member notifying means for notifying the member registration information corresponding to is not provided. Thereby, it is possible to easily determine whether the pet whose individual identification code has been read is registered as a member or not, and when it is not registered as a member, invitation for membership can be performed in a timely manner.

  In this case, the microchip reader can be arranged at the entrance gate of the pet related store. Customers with pets always pass through the entrance gate when entering the store, so if a microchip is embedded in the pet, an individual identification code is automatically generated by the microchip reader installed there. Can be read. By checking the presence / absence of member registration corresponding to the read individual identification code, it is possible to carry out all membership invitations to non-member customers who enter the store with their pets. In this case, the non-member notification means can be configured to have a visual notification device provided at a position that is visible at the same time as a customer passing through the store entrance gate with a pet in the vicinity of the store entrance gate. When a customer with a pet passes the entrance gate, the microchip is read, and the result of checking whether or not the member is registered is displayed near the entrance gate on the spot, so that the opportunity to visit the store is not missed, so the invitation to join be able to.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings (in the present specification, “information” and “data” are treated as having no conceptual difference unless otherwise specified). FIG. 1 shows an overall outline of an information providing system 1 according to an embodiment of the present invention. A management device 2 and a plurality of terminal devices 8 are connected via a communication network (for example, the Internet) 4. It has a structure. The terminal device 8 is arranged in each of a plurality of pet-related stores that cooperate with each other, and an individual identification code that conforms to ISO 11784 stored in a microchip embedded in each pet brought into the pet-related store A microchip reader 303 is connected for reading the CID in accordance with the wireless communication standard defined in ISO 11785 by the RFID method. The connection form of the microchip reader 303 to each terminal device 8 is not particularly limited. For example, the microchip reader 303 may be directly connected to the terminal device 8 as a local device, or may be connected by wire or wirelessly.

  As shown in FIG. 4, a microchip (hereinafter also abbreviated as “MC”) 302 is an electronic labeling device configured as a so-called RFID device, an IC (electronic circuit) that forms a memory and a peripheral circuit, and a radio wave excitation oscillator. It consists of a capacitor and an electromagnetic coil. The entire microchip 302 is encapsulated in biocompatible glass (glass that does not contain lead), and is implanted under the dorsal neck of a pet (dog, cat, etc.) 300 with a syringe-like dedicated inserter (disposable type) IJ. Each microchip 302 stores a unique (unique) individual identification code CID in the world, and a response in which the individual identification code CID is reflected by a radio wave AW transmitted from the microchip reader 303 (reader). The radio wave RW is excited and output, and this is received by the reader, and the content is analyzed to identify the individual. The main body of the microchip 302 does not require a battery and can be used semipermanently.

  In the present invention, a microchip data code (individual identification code) and a communication method that conforms to a standard proposed by the International Organization for Standardization (ISO) are adopted. Table 1 shows the contents of the data code according to ISO11784.

  The ISO 11784 code system is 64 bits, and the country code specified in ISO 3166 is entered in the Country Code (in Japan, “392”). National ID Code decides how to use it at the responsibility of each country, and ensures the uniqueness of the numbers recorded in MC. In the case of a country for which the National ID Code has not been established, it has been decided that the manufacturer code (manufacturer code) certified by ICAR (International Animal Registration Association) should be put in the position of the country code.

  Table 2 shows the standard contents of the communication system according to ISO11785. Communication methods include FDX-B (full duplex communication) and HDX (half duplex communication).

ＡＭ：振幅変調方式
ＦＳＫ：周波数シフトキーイング
ＰＳＫ：位相シフトキーイング

AM: Amplitude modulation method FSK: Frequency shift keying PSK: Phase shift keying

  Table 3 exemplifies off-the-shelf microchip products that are distributed in Japan, and any of them can be used in the present invention.

上記４種類は全てＩＳＯ規格であり、１５桁の世界でただ一つのデータコード（個体識別コード）が記録されている。

The above four types are all ISO standards, and a single data code (individual identification code) is recorded in the 15-digit world.

The advantages of the microchip are, for example, as follows.
・ Once injected, the microchip is almost never lost or lost, so it has a great effect on individual confirmation.
• Microchips last longer than the life of a pet and do not need to be replaced while the pet is alive.
・ The ID number embedded in the microchip cannot be changed.
・ Quick and accurate data reading is possible.
-Can be easily inserted into the pet's skin without anesthesia.

  The above-mentioned microchip was originally developed to confirm the identity of an animal found lost, and the microchip itself does not contain data such as the owner's address and telephone number. Therefore, it is necessary to register the individual identification code (15-digit (decimal number) number) of the microchip in the database for collating the owner's specific data. As a typical example, the server of an organization AIPO (Animal ID Promotion Organization) for promoting the individual identification of domestic animals such as dogs and cats using a microchip has the above-mentioned individual identification. The code is registered with the owner's personal information. However, the registration data of the AIPO server can be viewed only by the administrative facility, the local veterinary association, and the veterinarian who sent the ID and password from the AIPO, and the data is stored in a specific inter-store network to which the present invention is to be applied. Diversion is basically impossible.

  On the other hand, injection of a microchip is equivalent to veterinary practice, so basically only veterinarians can do it. Therefore, in this embodiment, when the owner (customer) as a purchaser is confirmed, the microchip is injected into the pet by the veterinarian at the quality control center on the pet seller side before delivering the pet to the owner. Along with this, we will conduct pre-delivery examinations of pets, read individual identification codes stored on the microchip, and identify the owner's specific data and the findings of the above pre-delivery examinations (used as basic data for the doctor's chart, which will be described later) Are registered in the customer database of the management apparatus 2 in FIG.

  As shown in FIG. 2, the management apparatus 2 is mutually accessible via the communication network 4 and is configured as a computer having a CPU 24, a ROM 25, a RAM 26, and an input / output unit 23. The computer has a storage device 32 composed of a hard disk device, in which the management system software 201 and the customer database 202 are stored. Further, a communication interface 24 for connecting to the communication network 4 and a microchip reader (microchip reader: hereinafter also referred to as MC reader) 29 for reading the microchip are connected. The input / output unit 23 is also connected with an input unit 28 including a mouse and a keyboard, a display output monitor 30 and a print output printer 31.

  FIG. 4 shows an example of construction of a customer database. For each pet, an individual identification code (microchip ID: the 15-digit number described above) read by the MC reader 303 is sent to each customer on the pet seller side. Member ID and member personal information (owner data: name, address, date of birth, gender, phone number, etc.) as issued member registration information, pet data, usage history data of each store sent from each terminal device 8 , Consisting of specific data of a terminal device as a registration destination of a doctor chart and a beauty chart to be described later. Accompanying with the member registration information, owner ID (parent ID: can be omitted) and each data of points given when using each store of the affiliated group are also stored. The pet data includes pet ID (can be omitted), pet breed, gender, pet name, age, dealer, bleeder data, pedigree data, pre-delivery examination data, and the like.

  FIG. 5 shows a basic configuration of the terminal device 8 and is configured as a computer having a CPU 24, a ROM 25, a RAM 26, and an input / output unit 23. The computer has a storage device 32 composed of a hard disk device. Here, customer management software 101 for realizing computer processing described below in the terminal device 8, a customer performance database 102 (store visit history database: in particular, sales) Store terminal device and pet hotel terminal device) and medical record database 103 (in particular, animal hospital terminal device and trimming shop terminal device) are stored. The storage device 32 stores unique terminal specifying data 104 for specifying each terminal device 8. The terminal identification data 104 includes a terminal ID and a terminal type ID (animal hospital terminal device 8 (H), trimming shop terminal device 8 (T), pet hotel terminal device 8 (PH), and store terminal device 8 (S). To distinguish from each other: shop category). The input / output unit 23 includes a communication interface 24, a microchip reader 303, an input unit 28, a monitor 30, and a printer 31, as well as a reading device for a member card issued to a customer (card reader: barcode reader, IC reader). , A magnetic reader or an RFID reader).

  FIG. 6 shows the flow of member registration processing. If the content of the member registration information to be input is already known at the time when the microchip is embedded at the quality control center or the like, the microchip ID is read by the MC reader 303 of the management device 2 and the member I Enter member registration information including (S2) and member personal information (S4), and further associate with pet data (S3) (enter as necessary, but need to be re-entered if acquired at Quality Control Center) Is registered on the customer database 201 (S5). This registration process may be performed at the animal hospital terminal (8 (H): FIG. 1) to which the pet is delivered.

  When customer registration (member registration) is performed in this way, the following processing is performed every time a customer visits each store. First, when using animal hospitals, trimming shops, and pet hotels, customers always bring their pets to the store. As shown in FIG. 4, a microchip 302 is embedded in this pet, and an individual identification code is read by the MC reader 303 provided in each store. On the other hand, a membership card 200 as shown in FIG. 7 is issued to the customer, and when visiting a pet (or pet supplies) store without accompanying a pet, this membership card 200 is used using the card reader 5. The specific data of pets or customers is read from 200. The member card 200 in FIG. 7 includes a pet photo and pet name, as well as an individual identification code (microchip ID), member ID, and owner ID data storage unit (a bar code in FIG. 7 as described above. Is not limited to this).

  When the individual identification code (in the case of using the membership card 200, the member ID or the owner ID can be substituted) is read, and the settlement of the billing items (payment for the service or goods) associated with the use of the store is completed, the individual The identification code includes the amount used, the point according to it, the date of use, the category indicating the type of item (product) or service used or purchased, and the type of terminal device used in the store used (terminal specific data) 1 is sent to the management apparatus 2 via the communication network 4 in FIG. 1, and is stored / accumulated as usage history data, as shown in FIG. go. Newly acquired points are added to points of owner data (FIG. 4).

  The terminal device 8 shown in FIG. 5 installed in each store cooperates via the communication network 4 and is also used as an information providing server that builds a store use database in a distributed manner. Specifically, the customer performance database 102 and the medical record database 103 described above constitute the store use database. Each terminal device 8 can access the store use database in its own storage device 32 and can also access any other terminal device 8 as an information providing server via the communication network 4. . Thereby, the individual store use content data corresponding to the individual identification code CID read by the microchip reader 303 from the microchip 302 embedded in the pet who visited the store can be acquired. The acquired individual store use content data can be output by display or printing using the monitor 30 or printer 31 as the individual store use content data acquisition output means.

  As is obvious from the original purpose of use for searching for lost children, the microchip 302 becomes inseparable from the pet once embedded in the pet. When the owner visits the pet-related store with the pet, the microchip 302 302 is always brought into the store with the pet. When each pet embedded in the microchip 302 uses the pet-related store, the individual store usage content data reflecting the usage content is one-to-one with the individual identification code CID written in the microchip 302. Store and store in the store usage database in a correlated form. Each terminal device 8 reads the individual identification code CID from the microchip 302 embedded in the pet visiting the store by the microchip reader 303 and accesses the store use database via the communication network 4. Individual store usage data can be acquired and output.

  Since the microchip 302 embedded in the pet serves as a substitute for the conventional membership card, as long as the customer (owner) visits the store with the pet, the medium of the individual identification code CID (ID) that is a key for data access In principle, it is impossible to “get left behind” outside the store. Accordingly, it is possible to quickly access the information providing server simply by reading the individual identification code CID of the pet microchip 302 brought in, and there is no need for alternative access by telephone number or customer name. . Even if the owner's personal information has been changed, such as when the address or telephone number has changed due to moving, or the surname has been changed due to marriage or adoption, the individual identification code CID of the microchip 302 is semi-permanent. Therefore, the necessary data can be reached immediately by the read individual identification code CID. In addition, the individual identification code CID stored in the microchip 302 is the only one in the world for each chip as long as it conforms to ISO11785, and since it is inseparably embedded in the pet, there is no limit to the possibility of a mistake between pets. Near to zero, ideal discrimination is obtained.

  Since each of the terminal devices 8 of each store is equipped with the microchip reader 303, the store can be read by reading the individual identification code CID of the microchip 302 regardless of which store the pet is brought with. It is possible to access not only individual store use content data but also individual store use content data of other stores, and the store side can provide a wider range of information to customers. In other words, individual store usage data at each store for the same pet can be easily shared among the plurality of stores.

  As shown in FIG. 1, in the present embodiment, the terminal device 8 is a terminal device of a pet-related store with different industries (specifically, an animal hospital terminal device 8 (H), a trimming shop terminal device 8 (T), The pet hotel terminal device 8 (PH) and the store terminal device 8 (S) are mixedly included. Each terminal device 8 (H), 8 (T), 8 (PH), 8 (S) can acquire and output individual store use content data of pet-related stores of different industries.

  More specific description will be given below. In the medical record database 103 (FIG. 5) of the animal hospital terminal device 8 (H), doctor medical record data DK that records the contents of examinations or medical treatments received by pets at the animal hospital is stored as individual store use content data. ing. Further, in the medical record database 103 of the trimming shop terminal device 8 (T), the beauty chart data BK in which the content of the beauty care treatment received by the pet at the trimming shop is stored as individual store usage content data.

  The doctor medical record data DK or the beautiful medical record data BK of each pet stored in the storage device 32 of the plurality of animal hospital terminal devices 8 (H) and the plurality of trimming shop terminal devices 8 (T) Acquisition access is also possible from the terminal device 8 (H) and the trimming shop terminal device 8 (T) by reading the individual identification code CID with the microchip reader 303.

  In the present embodiment, because the store use database is distributedly constructed, the individual store use content data input from the terminal device 8 of each store is individually stored in the terminal device without going through the communication network 4. go. For example, in the animal hospital terminal device 8 (H), the trimming shop terminal device 8 (T), the pet hotel terminal device 8 (PH), and the store terminal device 8 (S), a usage event having a value occurs. Each time, customer record data is created based on, for example, input content from the input unit 28, and stored and accumulated in the customer record database 102 (FIG. 5) in chronological order. FIG. 9 shows an example of customer performance data (also purchase history data of each customer) at a store (pet shop). As customer identification data, an individual identification code (microchip ID) and a member ID (in the management device 2) It can be obtained by inquiring, but it may be omitted), the date of occurrence of the product purchase event (use date), the product name and product category, the consideration amount (purchase amount) and the earned points Are stored in an associated form.

  FIG. 10 shows an example of customer data of an animal hospital, and FIG. 11 shows an example of customer record data of a trimming shop. The data structure is basically the same as that of the chart data except that the data items of the usage amount and points are added. FIG. 12 shows an example of customer performance data at a pet hotel. The hotel use date, which is a use event, the room type, the findings (considerations), the consideration amount (use amount) and the earned points are stored in association with each other.

  In addition, regarding the medical record database, it is naturally advantageous to manage the doctor medical record data DK or the beautiful medical record data BK for each customer (pet) rather than for each store. Even when visiting a trimming shop, the medical record itself is stored in one terminal for each pet instead of being cut into pieces for each terminal device of the used shop.

  For example, in the case of an animal hospital, one of a plurality of animal hospitals is determined as a registration destination hospital for each pet. The doctor chart data DK of each pet is distributed and stored in such a manner that the animal hospital terminal device 8 (H) installed in the registration destination hospital of each pet is used as an information providing server. In the case of a trimming shop, one of a plurality of trimming shops is determined as a registration destination shop for each pet. Each pet's beauty chart data BK is stored in a distributed manner by using the trimming shop terminal device 8 (T) installed in the registration shop of each pet as an information providing server.

  The first time a pet visits an animal hospital or trimming shop, new registration of medical chart data is required. FIG. 13 shows the flow of processing on the terminal device side in an animal hospital or trimming shop. In S51, a microchip individual identification code (microchip ID) is read, and in S52, the individual identification code is managed. 2 to send. The management device 2 reads the pre-delivery examination data (and pedigree data as necessary) corresponding to the sent individual identification code in the customer database 202 (FIG. 2) and transmits it to the terminal device. The terminal device receives this as basic data (basic medical record data), registers it in the medical record database 103 of FIG. 5 in association with the individual identification code. FIG. 14 shows an example of the structure of the doctor chart data registered in the chart database 103, and FIG. 15 also shows an example of the structure of the beauty chart data. The basic data (pet type, sex, age, weight) , Allergy, personality and pedigree information) are registered in association with individual identification code (CID) and member ID (MID). On the management device 2 side, the correspondence between the individual identification code CID of each pet and the registration destination animal hospital or registration destination trimming shop is registered in the customer database.

  Thereafter, each time a customer (pet) uses a plurality of animal hospitals or trimming shops, the individual identification code is read using the terminal device of the used store as the requesting terminal device. FIG. 16 shows the flow of processing in the animal hospital terminal device 8 (H). First, the individual identification code is read in S151, and in S152, it is verified whether or not the doctor chart data corresponding to the individual identification code exists in the chart database of the requesting terminal device. If it exists, the doctor chart data may be read from the chart database (S156). If not, the individual identification code is transmitted to the management device 2 (S153), and the pet of the individual identification code is registered. The registered animal hospital (terminal device) is searched in the customer database, and the result is returned to the requesting terminal device (S154). In response to this, the request source terminal device accesses the terminal device of the registration-destination animal hospital (S155) and receives the doctor chart data corresponding to the individual identification code (S156).

  If a new medical procedure history is generated at the animal hospital, data is input using the input unit 28 of the terminal device in accordance with a predetermined medical record form (S157). The doctor chart data is updated on the terminal device by adding the input data (S158). As shown in FIG. 14, the data indicating the medical treatment history includes, for example, animal hospital names, doctor names, hospital visit periods, disease names and their classifications, treatment details (including medication details), and findings data. Yes, registered in chronological order. The doctor chart data updated in this way is returned to the terminal device of the registration destination, and is updated by overwriting the old chart contents (S161 → S160). When the doctor chart data corresponding to the individual identification code is registered in the chart database of the requesting terminal device, the registered doctor chart data is directly updated (S159 → S160).

  Also, when a new usage history occurs in the trimming shop, data is input using the input unit 28 of the terminal device, and the input data is updated in the form of being added to the received chart data. As shown in FIG. 15, the data indicating the individual usage history includes the shop name, usage date, usage category and trimming course name, service contents (materials used (shampoo, ornaments, etc.)) and observation data. Are registered in chronological order.

  Here, each type of individual store use content data is shared among a plurality of terminal devices 8 (even terminal devices 8 of different industries) via the communication network 4, and which terminal By reading the individual identification code from the pet microchip 302 that came to the store, the device 8 can also obtain the one corresponding to the individual identification code and output it by display or printing. In this case, it is possible to collectively output individual store usage content data of stores having different business details.

  The screen display example of the individual store use content data in the trimming shop terminal device 8 (T) shown in FIG. 17 shows a specific example. That is, a display window 30S having a predetermined format is opened on the screen 30S of the monitor 30, and the beauty chart data BK and the doctor chart data DK are displayed together therewith. Information indicating the appropriateness of the shampoo used in the past trimming is recorded in the findings data in the beauty record data BK, and the shampoo is avoided in the trimming process at the time of this visit and replaced with another shampoo. Judgment can be made immediately. On the other hand, in the doctor chart data DK, past hospital histories are displayed along with the disease names in chronological order, and it is possible to read the medical history. In addition, if there is any allergy, it will be described in the findings column and can be used for selection of shampoo and the like. Dr. Karte DK also records the results of vaccinations (rabies, etc.), which contributes to increasing the security of the staff involved in the trimming procedure. If this is not the case, it is possible to cancel the trimming procedure.) In this way, more accurate trimming can be performed in accordance with the beauty chart data BK while grasping the health status of the pet by referring to the doctor chart data DK.

  In FIG. 17, all usage history data at various stores corresponding to the read individual identification codes are collected from individual terminal devices and displayed as a list as usage history data SH.

  FIG. 18 shows a flow of processing in the trimming shop terminal 8 (TS). First, the individual identification code CID is read in S101, and the beauty chart data corresponding to the individual identification code CID is obtained in S102. Check whether it exists in the medical record database of the requesting terminal. If it exists, the beauty chart data may be read from the chart database (S103). If it does not exist, the individual identification code is transmitted to the management apparatus 2 (S108), and the pet of the individual identification code is registered. The trimming shop (terminal device) being searched is searched on the customer database, and the result is returned to the requesting terminal device (S109). At this time, in order to specify the location of the doctor chart data to be output together with the beauty chart data, the animal hospital (terminal apparatus) in which the pet with the individual identification code CID is registered is also searched. In response to this, the request source terminal device accesses the terminal device of the registration destination trimming shop (S110), and receives the flow chart data corresponding to the individual identification code (S103).

  Next, for the doctor chart data output together with the beauty chart data, the terminal apparatus of the animal hospital searched in S109 is accessed (S104), and the doctor chart data corresponding to the individual identification code CID is received (S105). Further, the management apparatus 2 receives usage history data related to the store (pet shop) extracted from the usage history data (FIG. 8) corresponding to the individual identification code CID in the customer database 202 (S106). In S111, as shown in FIG. 17, the acquired medical record data BK, doctor medical record data DK, and usage history data SH are collectively displayed.

  If a new usage processing history occurs in the trimming shop, data is input using the input unit 28 of the terminal device in accordance with a predetermined chart (S112). The updated medical record data is updated on the terminal device in the form of additionally writing the input data (S158). The updated medical chart data is returned to the terminal device of the registration destination and is updated by overwriting the old medical chart contents (S115 → S114). If the beauty chart data corresponding to the individual identification code is registered in the chart database of the request source terminal device, the registered beauty chart data is directly updated (S113 → S114).

  In addition, according to the type of business of the pet-related store where the terminal device 8 is installed, it is also possible to select and acquire / output data of a predetermined type specific to the type of business from the individual store usage content data. . FIG. 19 is an example of display output on the trimming shop terminal device in this case. Of the data included in the doctor chart data DK, the skin disease treatment history (FIG. 14: category “3”) and vaccination history ( FIG. 14: Data related to the category “0”) is determined in advance as data of a category closely related to the trimming shop, and is selectively acquired and displayed. In addition, regarding the use history of the store, products (shampoo, trimming brush, etc.) belonging to the trimming related category (“9” and “44” in FIG. 19) are selectively acquired and displayed.

  The display form as described above can be realized by the following processing procedure. First, terminal type IDs (sales store (pet shop): 1, animal hospital: 2, trimming shop: 3, pet hotel: 4) are included in the terminal device as the industry-specific data of the pet related store where the terminal device is installed. ) Is stored in a form incorporated in the terminal identification data 104 (FIG. 5) (industry identification data storage means). When acquiring the individual store usage content data, the terminal type ID is combined with the individual identification code CID and transmitted to the terminal device (information providing server) where the data exists. On the other hand, as shown in FIG. 20, the various terminal devices (information providing servers) include data to be selected in the terminal type ID (industry specifying data) of the terminal device that is the data request source and the individual store usage content data. A data selection table 401 (for an animal hospital terminal device), 402 (for a trimming shop terminal device), and 403 (for a store terminal device) in which types are associated is stored. In accordance with the flow shown in FIG. 21, the terminal device that is the data request source transmits terminal specifying data that includes the terminal ID and the terminal type ID to the data registration destination terminal device (S251). In the terminal device of the data registration destination, the data type corresponding to the received terminal type ID (industry specifying data) is referred from the individual store use content data corresponding to the received individual identification code CID with reference to the data selection table. The data to which it belongs is retrieved and extracted in the form of data classification (S254: data extraction means). Then, the extracted data is distributed to the data requesting terminal device 8 (S255: extracted data distribution means).

  Next, FIG. 22 shows an output example at the pet hotel terminal device 8 (PH), which includes usage history data HH. In the pet hotel use history data HH, finding data reflecting the matters to be noted during the (past) stay at the pet hotel is recorded. The finding data includes, for example, data such as the contents of meals during the stay of the pet in the hotel, the personality of the pet, and habits. In addition to pet hotel usage history data HH, doctor chart data DK is also output. As described above, the doctor chart data DK includes data on the history of allergies, allergies, and medications of the corresponding pet. It should be noted that the beauty record data BK is also output at a pet hotel that can provide services common to the trimming shop such as shampoo and trimming.

  FIG. 23 shows an output example at the store terminal device 8 (S), and shopping history (purchase history) data at each store is output as store history data of each store by the pet owner. Yes. In addition, doctor chart data DK is also output.

  Note that the information providing server can also be constructed intensively on the management apparatus 2 as shown in FIG. In FIG. 24, the above-described doctor chart data and beauty chart data are incorporated directly into the customer database 202.

  Next, when a customer with a pet visits each store, if the microchip 302 is embedded in the pet, the microchip reader 303 can use the microchip ID regardless of whether or not the customer is registered as a member. (Individual identification code) can be read. At this time, for example, in the case of a customer who received microchip embedding at another affiliated store, the microchip 302 can be read, but the member may not be registered.

  In this case, when the read microchip ID is searched in the customer database 201 (FIG. 4), the microchip ID (and the corresponding member ID) does not hit. On the top of FIG. 3), a message indicating that the user is not a member (“No member ID”, “Non-member”, “Not registered”), etc. can be output. A salesclerk who sees this can solicit membership registration for the customer.

  The member registration process can be carried out in exactly the same way as in FIG. 6, but in this case, S1 in FIG. 6 can be substituted in the microchip ID reading step when visiting the store (however, for confirmation, the member The microchip ID may be read again during the registration process).

  In other words, in the above-described embodiment, when a new pet is purchased, the microchip embedment and the member registration are performed together. For pets received, microchip embedding can no longer be used as a member registration opportunity. Therefore, even for non-member-registered pets, the action for becoming a member can be effectively caused by reading the microchip as described above.

  In this case, the MC reader 303 can be used with a terminal device in the store (for example, in an accounting counter), and the microchip reading and subsequent member registration processing can be performed at the time of accounting, for example (animals). (In the case of a hospital or trimming center, it may be at the time of check-in for a pet hotel, etc.). However, with this method, there is a difficulty that only customers who have been accounted for in the store can lead to membership registration processing. In this case, the following improved method can be implemented.

  That is, as shown in FIG. 25, a gate type MC reader 303 (hereinafter also referred to as a gate 303) through which the customer P can pass with the pet 300 is installed at the store entrance gate. Since the customer P always passes through the gate 303 when entering the store, if the microchip 302 is embedded in the pet 300, the reading is performed at the time of entering the store (regardless of whether accounting processing occurs). It can be implemented reliably.

  In FIG. 3, hardware blocks added to the system in this case are indicated by alternate long and short dash lines. The gate 303 can be kept in a state in which the transmission radio wave AW is continuously output, but the transmission radio wave AW is output only when the gate entry (that is, entry) of the customer P occurs. A store entry detection sensor 51 is provided. As shown in FIG. 25, the store entry detection sensor 51 is, for example, arranged outside the store of the gate 303 and detects a customer P or a pet 300 entering the gate 303. For example, a transmissive photosensor or a reflective photosensor , An ultrasonic sensor, or a known sensor such as a pressure-sensitive sensor disposed on the floor of the foot.

Further, in the vicinity of the gate 303, the store clerk C in the store can visually recognize the customer P who wants to pass through the gate 303 in the store, here, on the back side of the main pillar of the gate 303 (inside the store). Visual notification devices 53, 54, and 55 are provided. This visual notification device is configured such that when the member registration information corresponding to the microchip ID (individual identification code) read by the gate 303 does not exist on the customer database 202, the customer P (pet 300) that has passed through the gate 303 is displayed. Functions as a nonmember notification means for notifying the store clerk C that the member is a nonmember. In this embodiment, depending on the display state (here, depending on the lighting state of the three lamps 53 (blue), 54 (yellow), 55 (red)),
(1) Microchip readable, member registered (lamp 53 (blue) lit);
(2) Microchip readable, member unregistered (lamp 54 (yellow) lights up);
(3) Microchip cannot be read (lamp 54 (red) is lit);
These three states can be distinguished from each other.

  The store clerk C is standing by the gate 300 and responds appropriately to the customer P who has entered the store through the gate 300 according to the display state of the visual notification devices 53, 54, and 55. Become. First, when the display state corresponding to (1) is reached, since the customer has already been registered as a member, the member-specific service, such as guidance for member-only services, is handled. On the other hand, when the display state corresponding to (2) is reached, it can be seen that the microchip 302 is already embedded (at another affiliated store etc.), so invite this to become a member of our store. Can do. Further, when the display state corresponding to (3) is reached, if a pet is brought, it corresponds to a case where the microchip 302 itself is not embedded in the pet, and the microchip 302 is embedded and registered as a member. Both can be solicited. On the other hand, if you do not bring your pet, you can start with questions such as whether you have a pet at home, and if you have a pet, you can respond to future visits, such as introducing a microchip It is.

  (1) In both cases, when the customer P wishes to register as a member, the member registration process is performed using the terminal device 8. In this case, as shown in FIG. 1, the member registration terminal 8 (E) is placed in the vicinity of the gate 300, for example, apart from the store accounting terminals (8 (T), 8 (PH), 8 (S)). If installed, there is an advantage that the member registration process can be completed on the spot.

  FIG. 26 is a flowchart showing the flow of processing in this case. First, in S301, it is monitored whether the customer detection sensor senses. If not detected, the process is terminated as it is. On the other hand, when it senses, it progresses to S302 and transmits the electromagnetic wave for reading a microchip. This transmission is retried up to a predetermined number of times until the microchip ID (individual identification code) is successfully read. If the microchip ID cannot be read even after the specified number of retries has been reached, the process proceeds to S309. The absence notification lamp 55 is turned on.

  On the other hand, if the microchip ID has been successfully read, the process proceeds to S305 to search the customer database 202 (FIG. 4) for the presence of the microchip ID. If the microchip ID is retrieved in S306, the process proceeds to S307, and the member notification lamp 53 is turned on. In S310, the member registration information corresponding to the microchip ID (and the member registration terminal 8 (E), another monitor 56, a wireless terminal carried by the store clerk (voice output to the earphone), etc.) A part or all of the customer information is output so that the store clerk C can refer to it. For example, if it is possible to grasp the name of the pet 300 that has passed through the gate 300 from the output information, the pet 300 that has come to the store is immediately called with a name such as “Oh, Gonchan, today is also a man” Can effectively appeal to the customer P. In this case, it is more convenient to provide a monitor 6 for displaying and outputting member registration information such as the pet name or a part of customer information.

  On the other hand, if the microchip ID is not searched in S306, the process proceeds to S308, and the nonmember notification lamp 54 is turned on. In S312, the member registration screen is displayed on the above-described member registration terminal 8 (E), and the member registration process can be continued from the member registration terminal 8 (E).

1 is an overall block diagram illustrating an example of an information providing apparatus according to the present invention. The figure which shows typically the reading form of the individual identification code using a microchip. The block diagram which shows the structural example of a management apparatus. The figure which shows the 1st example of a customer database. The block diagram which shows the structural example of a terminal device. The flowchart which shows the flow of the data registration process in a management apparatus. The schematic diagram which shows an example of a member card. The figure which shows the concept of the utilization historical data in a customer database. The figure which shows the example of the customer performance database of a shop terminal device. The figure which shows the example of the customer performance database of an animal hospital terminal device. The figure which shows the example of the customer performance database of a trimming shop terminal device. The figure which shows the example of the customer performance database of a pet hotel terminal device. The flowchart which shows the flow of a chart registration process. The figure which shows an example of doctor chart data. The figure which shows an example of the beauty chart data. The flowchart which shows the flow of a display and update process of doctor chart data. The figure which shows the 1st example of the data display output in a trimming shop. The flowchart which shows the flow of a display and update process of beauty chart data. The figure which shows the 2nd example of the data display output in a trimming shop. The figure which shows the example of a data selection table. The flowchart which shows the flow of a data selection process. The figure which shows the data display output example in a pet hotel. The figure which shows the example of a data display output in a store. The figure which shows the 2nd example of a customer database. The figure which shows typically another example of the reading form of the individual identification code using a microchip. The flowchart which illustrates the flow of the process in this case.

Explanation of symbols

1 Information Providing System 2 Management Device (Information Providing Server)
4 Communication network 8 Terminal device (information provision server)
302 Microchip 303 Microchip reader 53, 54, 55 Visual notification device

Claims (21)

A plurality of terminal devices that are arranged in pet-related stores and connected to each other via a communication network;
An individual identification code compliant with ISO 11784 that is individually connected to the terminal device and stored in a microchip embedded in each pet brought into the pet-related store is defined in ISO 11785 by the RFID method. A microchip reader for reading according to wireless communication standards;
Individual store usage content data reflecting the usage content of the pet-related store of the pet with the microchip embedded, which is connected to the communication network and input by the terminal device, is written in the microchip. An information providing server having a store use database for storing and storing the individual identification code in a one-to-one correspondence;
And in each said terminal device,
The information providing server is accessed via the communication network, and the individual store usage content data corresponding to the individual identification code read by the microchip reader is acquired from the microchip embedded in the pet that has visited the store. Individual store use content data acquisition output means to output,
An information providing system characterized in that is provided.   The plurality of terminal devices include a mixture of terminal devices of different pet-related stores of different industries, and the individual store usage content data acquisition / output unit of each terminal device accesses the information providing server. The information providing system according to claim 1, wherein individual store use content data of pet related stores of different types of business can be acquired and output.   The individual store use content data acquisition and output means, from the information providing server, according to the type of business of the pet-related store where the terminal device is installed, the predetermined type specific to the type of business of the individual store use content data The information providing system according to claim 2, wherein said data is selected and acquired / output.   The plurality of terminal devices include an animal hospital terminal device installed in an animal hospital that constitutes the pet-related store, and the individual store use content data is used for the examination or medical treatment received by the pet at the animal hospital. 4. The medical record data according to claim 1, wherein said medical record data is recorded, and said individual store use content data acquisition / output means acquires and outputs said doctor medical record data. Information provision system.   The plurality of terminal devices include a trimming shop terminal device that is installed in a trimming shop that can provide at least pet trimming, which constitutes the pet-related store, and the individual store usage data is stored in the trimming shop The personal store use content data acquisition / output means acquires and outputs the beauty record data, which includes the beauty record data recording the contents of the beauty care treatment received by the pet. 5. The information providing system according to any one of 4 above. The plurality of terminal devices include at least one of the plurality of animal hospital terminal devices and the plurality of trimming shop terminal devices having different locations,
The doctor chart data or the beauty chart data of each pet stored in the information providing server is obtained by reading the individual identification code with the microchip reader from any of the plurality of animal hospital terminal apparatuses. 5. The information providing system according to claim 3, wherein acquisition access is possible.   The information providing system according to claim 5 or 6, wherein the individual store use content data acquisition / output means in the trimming shop terminal device can acquire / output the doctor chart data in addition to the beauty chart data. .   The information providing system according to claim 7, wherein the doctor chart data includes at least one of data on a history of allergies and allergies of the corresponding pet.   The plurality of terminal devices include a pet hotel terminal device installed at a pet hotel that constitutes the pet-related store, and the individual store use content data includes use history data of the pet hotel of the pet. 9. The information providing system according to any one of claims 4 to 8, wherein the individual store usage content data acquisition / output unit acquires and outputs usage history data of the pet hotel.   The information providing system according to claim 9, wherein the use history data of the pet hotel includes finding data reflecting a matter to be noted during the stay of the pet at the hotel.   The information providing system according to claim 9, wherein the finding data includes data indicating meal contents during the stay of the pet at the hotel.   The individual store usage content data acquisition / output means in the pet hotel terminal device can acquire / output the doctor chart data or the beauty chart data in addition to the usage history data. The information provision system according to any one of the above.   The information providing system according to claim 12, wherein the doctor chart data includes at least one of data on a history of allergies, allergy, and medication history of a corresponding pet.   The information providing system according to claim 12 or 13, wherein the beauty chart data includes finding data reflecting points to be noted when the cosmetic care treatment is performed on the pet.   The plurality of terminal devices include a store terminal device installed in a store of pets or pet-related products that form the pet-related store, and the individual store use content data is the sales by the pet owner. The store visit history data of the store is included, and the individual store use content data acquisition / output means acquires and outputs the store visit history data of the store from the information providing server. The information providing system according to claim 1.   In at least one of the animal hospital terminal device, the trimming shop terminal device, and the pet hotel terminal device, the individual store usage content data acquisition / output unit also acquires / outputs store visit history data of the store from the information providing server. 16. The information providing system according to claim 15, which is made possible.   The individual store use content data acquisition / output means selectively acquires / outputs only the product purchase history data corresponding to the type of business of the store where the terminal device is installed from the store visit history data. Item 17. The information providing system according to Item 16.   18. The member providing storage unit for registering a pet owner specified by the individual identification code as a member of the pet related store is provided in the information providing server. Information providing system according to item. Member registration search means for searching whether or not member registration information corresponding to the individual identification code read by the microchip reader exists in the member registration storage unit;
The information providing system according to claim 18, further comprising non-member notifying means for notifying member registration information corresponding to the individual identification code when it does not exist.   The information providing system according to claim 19, wherein the microchip reader is disposed at an entrance gate of the pet-related store.   The non-member notification means includes a visual notification device provided at a position where the non-member notification means is visible at the same time as a customer passing through the store entrance gate with the pet in the vicinity of the store entrance gate. 20. The information providing system according to 20.

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