JP2009048226A - Information transmission/reception system, information management device, application reception device, information transmission/reception method, information management processing program, and application reception processing program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system for allowing a user to much more efficiently make an inquiry to an information provider to clear up questions on information placed on a page, or to know more detail content. <P>SOLUTION: The terminal equipment of a user displays a page acquired through a network, and having prescribed information placed thereon, and when an interactive button used for dialogue with the provider of information placed on the page is designated through an input means by a user, the page information on the page and a portion of the information on the user are transmitted to an information management device by using a session held by log-in, and the information management device receives the page information and the user information from the terminal equipment, and specifies the user as the provider of the information placed on the page corresponding to the page information, and transmits the received page information and user information to the terminal equipment of the user by using the session held by log-in. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a technical field such as a system in which a terminal device connects to a server via a network and displays a predetermined page provided from the server.

  2. Description of the Related Art Conventionally, an online shopping system that can purchase products and the like by using a communication network is known, and an order settlement system that can authenticate a purchaser through a settlement organization is known. (For example, refer to Patent Document 1).

In this type of system, a terminal device such as a personal computer uses a browser to acquire and display a page on which product information is posted from a server via a network, so that a user (consumer) can display the page. The product information posted on the site can be browsed, and the product can be ordered by operating the operation unit.
JP 2002-063532 A

  However, in such a conventional system, when a user wants to clarify an uncertain point regarding information posted on a page provided from a server to a terminal device or to know more detailed contents, the information It has been difficult to make an inquiry or the like more promptly and efficiently to a provider (for example, a merchandise seller or an intermediary thereof). For example, the e-mail address or phone number of the inquiry destination may be posted on the page, but it takes time for e-mail inquiries. In other words, the provider who receives the call may not be able to immediately grasp which page the user is making an inquiry about.

  The present invention has been made in view of the above points, and an example of the problem is such information when it is desired to clarify an uncertain point regarding information posted on a page or when more detailed content is desired. An information transmission / reception system, an information management device, an application reception device, an information transmission / reception method, an information management processing program, and an application reception processing program capable of more efficiently making inquiries to providers To do.

  In order to solve the above-mentioned problem, the invention according to claim 1 stores user information related to users of a plurality of terminal devices so that the user information can be discriminated for each user, and responds to a login request from the terminal device connected to a network. An information management device that holds a session established with the terminal device until logout when an authentication process is executed using a part of the user information and login is permitted; Holds the session established with the management device until logout, and transmits / receives messages instructed by the user to / from other user terminal devices that are currently logged in via the network An information transmission / reception system comprising: a plurality of terminal devices having a possible messenger function; Display means for displaying a page that is obtained via a web page and on which predetermined information is posted, a button provided on the displayed page, and a provider of information posted on the page; When an interaction button for performing an interaction is designated by the user through the input means, the page information related to the page and a part of the user information of the user are stored using the session held by the login. Page information transmitting means for transmitting to the information management device, the information management device corresponding to the received page information and page information receiving means for receiving the page information and the user information from the terminal device A user specifying means for specifying a user who is a provider of information to be posted on the page, and when the specified user is logged in Using the session held by the log, the received page information and the user information, characterized in that it comprises a page information transmission means for transmitting to the terminal device of the identified user.

  According to the present invention, the user terminal device displays a page that is acquired through a network and on which predetermined information is posted, and is a button provided on the page and is posted on the page. When a dialog button for performing a dialog with an information provider is designated by the user through the input means, the page information related to the page and a part of the user information of the user are retained by the login. The information management device receives the page information and the user information from the terminal device, and is a provider of information posted on the page corresponding to the page information. When a certain user is identified and the identified user is logged in, the session held by the login is used to Since the received page information and user information are configured to be transmitted to the terminal device of the specified user, when it is desired to clarify any unclear points regarding the information posted on the page or to know more detailed contents For example, it is possible to make an inquiry to the provider of the information more efficiently.

  The invention according to claim 2 is the information transmission / reception system according to claim 1, further comprising an application reception device that receives an application according to information posted on the page, and the page information from the information management device and The terminal device that has received the user information includes a display unit that acquires and displays a page corresponding to the received page information, and a button provided on the displayed page, and is displayed on the page. An application for transmitting the received user information to the application receiving device together with application information indicating the contents of the application corresponding to the information posted on the page when an application button corresponding to the information is designated by the user through the input means. An information transmitting means, wherein the application accepting device receives application information and user information from the terminal device, and an application information receiving means; Application confirmation request information for prompting confirmation of the application related to the applied application information is transmitted to the information management apparatus, and according to the application confirmation request information, from the information management apparatus or a user terminal device corresponding to the user information And payment processing means for executing payment processing for the contents of the application when receiving application confirmation information indicating confirmation of the application.

  According to this invention, the provider of information can make an application according to information posted on the page on behalf of the applicant, and in this case, the application can be confirmed efficiently.

  According to a third aspect of the present invention, in the information transmission / reception system according to the second aspect, the information management apparatus that has received the application confirmation request information from the application reception apparatus receives the user information included in the received application confirmation request information. Application content page information transmitting means for transmitting application content page information related to the page on which the content of the application is posted to the terminal device using the session held by the login when the user corresponding to The terminal device that has received the application content page information further includes display means for acquiring and displaying a page corresponding to the received page information, and a button provided on the displayed page. Confirmation of the application when the confirmation button for confirming the application is specified by the user through the input means. And application verification information transmitting means for transmitting the application confirmation information indicating the application receiving device, characterized in that it comprises a.

  According to this invention, when an information provider makes an application corresponding to information posted on a page on behalf of the applicant, the applicant can surely confirm the application.

  According to a fourth aspect of the present invention, user information related to users of a plurality of terminal devices is stored so as to be discriminable for each user, and a part of the user information is stored in response to a login request from the terminal device connected to a network. An information management device that holds a session established with the terminal device until logout when the authentication process is executed and the login is permitted, and the terminal device is configured to log in the server device It is possible to hold a session established with the user until logout, and to send and receive messages instructed by the user via the network with other users' terminal devices that are currently logged in A page that has a messenger function and that is acquired via the network and on which predetermined information is posted is displayed. When a dialogue button for performing a dialogue with a provider of information posted on the page is specified through the input means by the user, the page information about the page, and the page A part of the user information of the user is transmitted to the information management apparatus using a session held by the login, and the information management apparatus transmits the page information and the user information from the terminal apparatus. The page information receiving means for receiving the user, the user specifying means for specifying the user who is the provider of the information posted on the page corresponding to the received page information, and the specified user is logged in The received page information and user information are identified using the session held by the login. Characterized in that it comprises a page information transmission means for transmitting to the terminal device over THE, the.

  According to the present invention, the user terminal device displays a page that is acquired through a network and on which predetermined information is posted, and is a button provided on the page and is posted on the page. When a dialog button for performing a dialog with an information provider is designated by the user through the input means, the page information related to the page and a part of the user information of the user are retained by the login. The information management device receives the page information and the user information from the terminal device, and is a provider of information posted on the page corresponding to the page information. When a certain user is identified and the identified user is logged in, the session held by the login is used to Since the received page information and user information are configured to be transmitted to the terminal device of the specified user, when it is desired to clarify any unclear points regarding the information posted on the page or to know more detailed contents For example, it is possible to make an inquiry to the provider of the information more efficiently.

  According to a fifth aspect of the present invention, in the information management device according to the fourth aspect, the page information transmission means displays the page when the dialog button is designated by the user through the input means. And the received page information is transmitted to the identified user terminal device after establishing a call with the terminal device of the user who is the provider of the information posted on the page. .

  According to the present invention, it is possible to avoid wasteful transmission of the page information.

  The invention according to claim 6 is the information management device according to claim 4 or 5, wherein the information management device transmits the page to the terminal device in response to a request from the terminal device. On the other hand, information indicating whether or not a user who is a provider of information posted on the page is logged in, information indicating a time range set by the user who is the provider, and a user who is the provider By providing at least one piece of information indicating whether or not a call is established between the terminal device and another terminal device, the dialogue button provided on the page is posted on the page. If the user who is the provider of the information being logged in is not logged in, the current time is not within the time range set by the user who is the provider, and the end of the user who is the provider If the device and the communication with another terminal device is established, in the case of at least any one is in, characterized in that it is set so that the designated impossible.

  According to this invention, when it is difficult for the provider to receive an inquiry from the user, the dialog button can be automatically disabled.

  The invention described in claim 7 is an application receiving apparatus that receives an application according to information posted on a page displayed on the terminal device, and the page information and the user from the information management apparatus according to claim 4. The terminal device that has received the information acquires a page corresponding to the received page information and displays the page, and an application button corresponding to the information posted on the page is provided on the page. When designated by the user through the input means, the received user information is transmitted to the application receiving device together with application information indicating the content of the application according to the information posted on the page, and the application receiving device Application information receiving means for applying application information and user information from the terminal device, and application confirmation request information prompting confirmation of the application relating to the received application information. In response to the application confirmation request information, when receiving application confirmation information indicating confirmation of the application from the information management apparatus or a user terminal device corresponding to the user information, Payment processing means for executing payment processing for the contents of the application.

  According to this invention, the provider of information can make an application according to information posted on the page on behalf of the applicant, and in this case, the application can be confirmed efficiently.

  The invention according to claim 8 is an information management device that has received the application confirmation request information from the application reception device according to claim 7, and is a user corresponding to the user information included in the received application confirmation request information The application content page information transmitting means for transmitting the application content page information related to the page on which the content of the application is posted to the terminal device using the session held by the login. Features.

  The invention of an information management processing program according to claim 9 is characterized by causing a computer to function as the information management device according to claims 4 to 6 and 8.

  The invention of the application reception processing program according to claim 10 is characterized by causing a computer to function as the application reception apparatus according to claim 7.

  According to an eleventh aspect of the present invention, user information relating to users of a plurality of terminal devices is stored so as to be discriminable for each user, and a part of the user information is stored in response to a login request from the terminal device connected to a network. An information transmission / reception method in an information management apparatus that retains a session established with the terminal device until logout when the authentication process is executed and the login is permitted, wherein the terminal device Holds the session established with the server device until logout, and transmits / receives a message instructed by the user to / from another user terminal device that is logged in via the network. It has a messenger function that can be used, and is a page acquired via the network, where predetermined information is posted When a dialog button for performing a dialog with a provider of information posted on the page is specified by the user through the input means, the page is displayed on the page. Page information about the user and a part of the user information of the user are transmitted to the information management device using the session held by the login, and the information management device receives the information from the terminal device. Receiving the page information and the user information; identifying the user who is the provider of information posted on the page corresponding to the received page information; and the identified user is logged in In the case, the received page information and user information are identified using the session held by the login. Characterized in that it comprises the steps of transmitting to the terminal device over THE, the.

  According to the present invention, a user's terminal device displays a page that is acquired via a network and on which predetermined information is posted, and is a button provided on the page and posted on the page. When a dialog button for performing a dialog with an information provider is designated by the user through the input means, the page information related to the page and a part of the user information of the user are retained by the login. The information management device receives the page information and the user information from the terminal device, and is a provider of information posted on the page corresponding to the page information. When a certain user is specified and the specified user is logged in, the reception is performed using a session held by the login. Since the configured page information and user information are transmitted to the terminal device of the specified user, when it is desired to clarify an unclear point regarding the information posted on the page, or when more detailed content is desired, etc. In addition, it is possible to more efficiently make an inquiry to the information provider.

Hereinafter, the best embodiment of the present invention will be described in detail with reference to the drawings. The embodiment described below is an embodiment when the present invention is applied to an information transmission / reception system.
[1. Configuration and function of information transmission / reception system]
First, the configuration and function of the information transmission / reception system S according to the present embodiment will be described with reference to FIG.

  FIG. 1 is a diagram illustrating a schematic configuration example of an information transmission / reception system S according to the present embodiment.

  As shown in FIG. 1, the information transmission / reception system S includes a shopping server SS as an example of an application receiving device and an information providing device, an IM (instant messenger) service providing server IS as an example of an information management device, and a user terminal UT. And the store terminal TT.

  In the example of FIG. 1, one IM service providing server IS is shown, but the IM service providing server IS includes a plurality of server groups (for example, an application server, a proxy server, a redirect server, a registrar, and a location server). Etc.).

  In addition, the user terminal UT and the store terminal TT are instant messages (hereinafter simply referred to as “messages”) with other user terminals UT through a network NW such as the Internet or an intranet (configured by a relay device such as a communication line and a router). It has an instant messenger function (hereinafter simply referred to as “messenger”) capable of transmitting and receiving “message”, and is an example of a terminal device according to the present invention. In the example of FIG. 1, only one user terminal UT and store terminal TT are shown, but there are actually a plurality of user terminals UT and store terminals TT. In the present embodiment, the user of the user terminal UT is a product purchaser, and the user of the store terminal TT is a product provider (a provider of information on the product. In the present embodiment, the provision is also provided. The person corresponds to an owner of a store that provides (sells) the product, an employee, a person who mediates sales, and the like.

  The IM service providing server IS is connected to the network NW, and is assigned a unique IP (Internet Protocol) address (global IP address). On the other hand, each user terminal UT and store terminal TT can be connected to a network NW through, for example, a server of an Internet service provider. When connecting to the network NW, a unique IP (Internet Protocol) address (for example, a global IP address) ) Is assigned.

  Here, the configuration and functions of the shopping server SS will be described with reference to FIG.

  FIG. 2 is a block diagram illustrating an example of a schematic configuration of the shopping server SS.

  As shown in FIG. 2, the shopping server SS includes an operation unit 1, a display unit 2, a communication unit 3, a drive unit 4, a storage unit 5, an input / output interface unit 6, a system control unit 7, and the like. The control unit 7 and the input / output interface unit 6 are connected via a system bus 8.

  The operation unit 1 includes, for example, a keyboard and a mouse. The operation unit 1 receives an operation instruction from an administrator or the like, and outputs the instruction content to the system control unit 7 as an instruction signal.

  The display unit 2 includes, for example, a CRT (Cathode Ray Tube) display, a liquid crystal display, and the like, and displays information such as characters and images.

  The communication unit 3 is connected to the network NW and controls the communication state with the user terminal UT and the like.

  For example, the drive unit 4 reads data from a disk DK (recording medium) such as a flexible disk, a CD (Compact Disc), a DVD (Digital Versatile Disc) or the like, and records data or the like on the disk DK.

  The input / output interface unit 6 performs interface processing between the operation unit 1 to the storage unit 5 and the system control unit 7.

  The storage unit 5 includes, for example, a hard disk drive and stores an operating system (O / S), various programs, data, and the like. Here, the program stored in the storage unit 5 generates (configures) a Web page in response to a request (request) transmitted from the user terminal UT, for example, using the HTTP (HyperText Transfer Protocol) protocol. Includes a WWW (World Wide Web) server program for transmitting a message to the user terminal UT, an application reception processing program for receiving and processing an application according to information posted on a Web page displayed on the user terminal UT, and the like It is.

  The data stored in the storage unit 5 includes data for forming the Web page (for example, composed of HTML (Hyper Text Markup Language) data, image data, etc.). As this Web page, a shopping page displayed in the initial stage, a product posting page for the user to browse information on various products (for example, product names, product images, specifications, prices, etc.), and a user can purchase products There is an order confirmation page for confirming the order contents.

  In addition, a product information database (DB) 51 is registered in the storage unit 5 for registering information on products to be posted on the page.

  FIG. 3 is a diagram illustrating an example of registration information in the product information database 51.

  In the registration information example in the product information database 51 shown in FIG. 3, for each store (product seller), store ID, product ID, product information (including URL (Uniform Resource Locator)), etc. are associated with each other. It is registered. Furthermore, among these stores, for stores that have a store terminal TT having a messenger, the user ID assigned to the store is registered, and login information (○ indicates login) described later when the messenger is activated. Middle, x is logging out).

  The system control unit 7 includes a CPU (Central Processing Unit) 7a, a ROM (Read Only Memory) 7b, a RAM (Random Access Memory) 7c, and the like. The overall control of the server SS is performed, and the application information receiving means and the settlement processing means in the present invention function to perform the processing described later.

  Next, the configuration and function of the IM service providing server IS will be described with reference to FIG.

  FIG. 4 is a block diagram illustrating an example of a schematic configuration of the IM service providing server IS.

  As shown in FIG. 4, the IM service providing server IS includes an operation unit 11, a display unit 12, a communication unit 13, a drive unit 14, a storage unit 15, an input / output interface unit 16, a system control unit 17, and the like. The system control unit 17 and the input / output interface unit 16 are connected via a system bus 18. The configuration of the operation unit 11, the display unit 12, the communication unit 13, the drive unit 14, the storage unit 15, and the input / output interface unit 16 includes the operation unit 1, the display unit 2, the communication unit 3, and the shopping server SS described above. The configuration is the same as that of the drive unit 4, the storage unit 5, and the input / output interface unit 6.

  The storage unit 15 stores an operating system (O / S), various programs, data, and the like. Here, the programs stored in the storage unit 15 include programs for supporting messengers in the user terminal UT and the store terminal TT (including the information management processing program of the present invention).

  In addition, a user information database (DB) 151 for registering information related to the users of the user terminal UT and the shop terminal TT is constructed in the storage unit 15.

  FIG. 5 is a diagram illustrating an example of registration information in the user information database 151.

  In the registered information example in the user information database 151 shown in FIG. 5, for each user, address information, user ID, password, nickname (also referred to as a screen name, hereinafter referred to as “NN”), a friend registered member (hereinafter, referred to as “screen name”). NN of “friends member” and presence information (state information) indicating the current state of the user presented to each friend member is registered in association with each other (can be distinguished for each user) Is memorized).

  Here, the user ID, password, and NN (user ID, password, and NN are examples of user information related to the user), for example, each user terminal UT and store terminal TT connect to the IM service providing server IS, respectively. It is registered through a procedure process for using the system S. At this time, the user ID of the user of the store terminal TT is sent from the IM service providing server IS to the shopping server SS according to an instruction accompanied by the input of the store ID of the user, and is also registered in the product information database 51. Thereby, the store ID of FIG. 3 and the user ID are linked. By adopting such a configuration, even if the shopping server SS and the IM service providing server IS are operated by different companies, it is possible to realize without matching personal information by associating IDs. it can.

  The user ID and NN are uniquely given for each user in the system S, and are registered so as not to overlap with other users.

  The address information includes, for example, an IP address (current IP address) assigned when the user terminal UT or the shop terminal TT is connected to the network NW. For example, when the authentication process is executed in response to a login (sign-in) request (including a user ID and a password) from the user terminal UT or the store terminal TT where the messenger is activated and the login is permitted (that is, the user ID and When the password is registered in the user information database 151), the address information of the user terminal UT or the shop terminal TT is registered in the user information database 151.

  In addition, the friend member is a user of another user terminal UT that has been permitted as a partner to exchange messages, and the NN of the user who becomes the friend member (may be the user ID of the user). Registered in the user information database 151.

  Further, the presence information of each user is registered for each friend member (for example, registered when logging in or when the user's status is changed). In the example of FIG. The state indicated in the presence information of the user who is “aaaaaa” is the status of all the friend members of the user (ie, NN “bbbbbb”, NN “ccccc”, NN “ddddd”, NN “eeeeee”, and NN “gggggg” "Online" (respective users of "") (in this way, the status of "online" is presented (notified) to all friend members).

  The system control unit 17 reads and executes the program from the storage unit 15 to control the entire IM service providing server IS, and also includes page information receiving means, user specifying means, page information transmitting means, And function as application content page information transmission means, etc., and perform processing to be described later.

  Next, configurations and functions of the user terminal UT and the store terminal TT will be described with reference to FIG.

  FIG. 6 is a block diagram illustrating an example of a schematic configuration of the user terminal UT and the store terminal TT.

  As shown in FIG. 6, the user terminal UT and the store terminal TT are respectively an operation unit 21, a display unit 22, a communication unit 23, a drive unit 24, a storage unit 25, an input / output interface unit 26, and system control as input means. The system control unit 27 and the input / output interface unit 26 are connected via a system bus 29. The configuration of the operation unit 21, the display unit 22, the communication unit 23, the drive unit 24, the storage unit 25, and the input / output interface unit 26 includes the operation unit 1, the display unit 2, and the communication unit in the above-described IM service providing server IS. 3, the configuration of the drive unit 4, the storage unit 5, and the input / output interface unit 6.

  The storage unit 25 stores an operating system (O / S), various programs, data, and the like. Here, the programs stored in the storage unit 25 include programs such as a Web browser and a messenger.

  The system control unit 27 reads out and executes the above-mentioned program from the storage unit 25, thereby controlling the user terminal UT or the store terminal TT as a whole, as well as display means, page information transmission means, application information transmission means, and It functions as at least one of application confirmation information transmission means and the like, and performs processing to be described later.

The above-described program or the like may be acquired from, for example, another server or the like via the network NW, or may be recorded on a disk DK (recording medium) such as a CD-ROM and the drive units 4 and 14 or 24 may be read.
[2. Operation of information transmission / reception system]
The operation of the information transmission / reception system S according to the present embodiment will be described with reference to FIGS. In the following description, it is assumed that the store terminal TT and the user terminal UT are connected to the network NW and assigned IP addresses.

  7 and 8 are sequence diagrams showing a flow of processing in the information transmitting / receiving system S, and FIG. 9 is a flowchart showing processing for generating a product posting page in the shopping server SS. FIG. 10 is a diagram showing a display example of the main screen displayed on the display unit 22 of the store terminal TT, and FIG. 11 is a table of product listing pages displayed on the display unit 22 of the user terminal UT. FIGS. 12 and 16 are diagrams showing display examples of a call screen displayed on the display unit 22 of the user terminal UT, and FIGS. 13 and 14 are display units of the store terminal TT. 22 is a diagram showing a display example of a call screen displayed on FIG. 22, FIG. 15 is a diagram showing a display example of a product listing page displayed on the display unit 22 of the store terminal TT, and FIG. It is a figure which shows the example of a display of the order confirmation page displayed on the display part 22 of the terminal UT.

  In the example of FIG. 7, the user of the store terminal TT operates the operation unit 21 to start a messenger, inputs a user ID and password (or sets in advance), and gives a login instruction (for example, a login button with a mouse). Click), information indicating a login request is transmitted from the store terminal TT to the IM service providing server IS via the network NW (step S1).

  When the IM service providing server IS receives information indicating a login request from the store terminal TT, the IM service providing server IS executes an authentication process using, for example, a user ID and a password (step S2), and permits login (that is, the user ID and password are If registered in the user information database 151, information indicating the login permission is transmitted to the store terminal TT (step S3), and address information including the IP address and port number of the store terminal TT is stored in the user information database 151. The registered session and the established session (connection state) are held (for example, the IP address and port number of the store terminal TT are registered in a known socket table) (step S4). Note that the IM service providing server IS holds a session established with the store terminal TT until the user of the store terminal TT logs out.

  Further, the IM service providing server IS connects to the shopping server SS via the network NW and transmits information indicating a login notification including the user ID of the logged-in user (step S5).

  When the shopping server SS receives the information indicating the login notification from the IM service providing server IS, the shopping server SS registers information indicating that the user is logged in in association with the user ID included in the login notification in the product information database 51 (for example, FIG. 3). In the example, for example, the login information corresponding to the user ID “U9004...” Is changed and registered from being logged in (×) to being logged out (◯) (step S6).

  On the other hand, when the store terminal TT receives the information indicating the login permission from the IM service providing server IS, the store terminal TT displays the messenger main screen 100 on the display unit 22 as shown in FIG. 10 (step S7). Note that the store terminal TT also holds a session established with the IM service providing server IS until the user of the store terminal TT logs out.

  The main screen 100 shown in FIG. 10 includes a new member registration button 100a, a logout button 100b for logging out, a chat start button 100c, a call start button 100d, and the like that can be selected by the user.

  In such a display state, when the user of the store terminal TT operates the operation unit 21 to designate a new member registration button 100a (for example, click with a mouse), a new member registration screen for newly registering a friend (FIG. (Not shown) is displayed. In such a new member registration screen, the user operates the operation unit 21 to designate the user's NN or the like that he / she wants to newly register as a friend, for example, to the user terminal UT (addressed to the IP address) or email address of the user. Information that invites the message exchange partner (friend) can be transmitted, and if this is permitted by the destination user, the NN or the like of the user permitted to register the friend is stored in the storage unit 25. In addition, a friend registration request including the NN of the user who has permitted the friend registration is transmitted to the IM service providing server IS and registered in the user information database 151 in association with the user ID of the user who has made the friend registration request. (Friend registration). By registering the friend in this way, the NN and presence information of the friend member are transmitted from the IM service providing server IS and displayed on the status display unit 100e on the main screen 100 as shown in FIG. Become.

  When the user wants to interact with his / her friend member by exchanging messages, the NN of the friend member who is online and wants to exchange messages by operating the operation unit 21 is displayed on the status display unit 100e. When the user designates the chat start button 100c (for example, clicks with the mouse or double-clicks the friend member NN in the status display unit 100e with the mouse), the chat window screen is displayed on the display unit 22. In such a chat window, the user operates the operation unit 21 to input the content of a desired message (for example, a relatively short document) in the transmission message input field (for example, input with a keyboard) and specify a transmission button ( For example, when the mouse is clicked), the input message is transmitted to the terminal of the user who exchanges the message. Thus, both users can send and receive messages to each other in a peer-to-peer manner.

  In addition, when the user wants to talk with his friend member by telephone, the operation unit 21 is operated, the NN of the friend member who is online who wants to make a call is specified on the status display unit 100e, and the call starts. When the button 100d is designated (for example, clicked with the mouse or NN of the friend member in the status display unit 100e is double-clicked with the mouse), a call screen is displayed on the display unit 22, and both users can use headphones 28 with microphones. Can be used for telephone conversations.

  Such message transmission / reception and call are based on, for example, SIP (Session Initiation Protocol) and other protocols (Jabber protocol, H.323 protocol, etc.), and since these are publicly known, detailed description will be given. Omitted.

  When the user operates the operation unit 21 to specify the logout button 100b (for example, clicks with the mouse), the shop terminal TT transmits information indicating a logout request to the IM service providing server IS and also IM The session held with the service providing server IS is discarded. On the other hand, the IM service providing server IS that receives the information indicating the logout request also discards the session.

  On the other hand, when the user of the user terminal UT operates the operation unit 21 to activate the browser and specifies the URL of the shopping site, the user terminal UT connects to the shopping server SS via the network NW and requests a shopping page. Send information to indicate. On the other hand, when the shopping server SS receives the information indicating the request for the shopping page, the shopping server SS generates the requested shopping page and transmits it to the user terminal UT. And the user terminal UT will display the said page on the display part 22, if the shopping page from shopping server SS is received.

  In such a display state, when the user of the user terminal UT operates the operation unit 21 to search for and select a desired product, the user terminal UT indicates a request for a product posting page on which information on the product is posted. Information is transmitted to shopping server SS (step S8). That is, when a link of a product posting page on which information on the product is posted is specified, a page request (information indicating a request for the product posting page) is transmitted to the URL embedded therein. The information indicating the request for the product posting page includes the product ID of the product selected by the user and the store ID of the store that provides (sells) the product. In addition, information (here, store ID of a store) for designating a store may be included in the URL of the product listing page.

  When the shopping server SS receives the information indicating the request for the product listing page from the user terminal UT, the shopping server SS generates the requested shopping page by the process as shown in FIG. 9 (step S9).

  The product posting page generation process shown in FIG. 9 is started by receiving information indicating a request for the product posting page. The shopping server SS acquires data (for example, composed of HTML (Hyper Text Markup Language) data, image data, etc.) from the storage unit 5 for configuring the product posting page according to the request, and the product posting page Information on the product corresponding to the product ID included in the information indicating the request is acquired from the product information database 51 (step S101), and the acquired product information is included in the data for configuring the acquired product posting page. A product insertion page is generated by incorporating (Step S102).

  Next, the shopping server SS determines whether or not the user ID is registered in association with the store ID included in the information indicating the request for the product listing page (step S103), and is associated with the store ID. If the user ID is registered (step S103: YES), the process proceeds to step S104. If the user ID is not registered in association with the store ID (step S103: NO), the process is performed. And the generated product listing page (data constituting the product listing page) is transmitted to the user terminal UT via the network NW (step S10 in FIG. 7).

  In step S104, the shopping server SS determines whether or not the login information associated with the store ID and the user ID in the product information database 51 is information indicating that the user is currently logged in. ) (That is, the user of the store terminal TT is logged in) (step S104: YES), the call button that is set as default in the data constituting the generated product listing page is set to OFF ( "0") is rewritten to ON setting ("1") (step S105), the process is terminated, and the product posting page with the call button set to ON is transmitted to the user terminal UT via the network NW. (Step S10 in FIG. 7).

  On the other hand, if it is not information indicating that the user is logged in (that is, the user of the store terminal TT is logging out) (step S104: NO), the shopping server SS defaults in the data constituting the generated product listing page. The process is terminated with the call button OFF setting (“0”) set as it is, and the product listing page is transmitted to the user terminal UT via the network NW (step S10 in FIG. 7). Thus, when it is difficult for the user of the store terminal TT to receive an inquiry from the user of the user terminal UT, the call button can be automatically disabled.

  Here, the call button is a button provided on the product posting page (in the case of a button, it may be a character string or a symbol string), and is based on a call with a provider of product information posted on the page. It is a button (an example of a dialogue button) for performing a dialogue. When the call button is set to ON, the call button is displayed on the product posting page in a state where it can be specified (clicked), whereas when it is OFF, the call button cannot be specified on the product posting page. State (a state in which the call button is not displayed on the product listing page or is displayed in a thin state but cannot be specified) (that is, set so that it cannot be specified).

  In the above example, login information is registered in the product information database 51 as shown in FIG. 3, and the shopping server SS is configured to refer to the login information in step S104. However, as another example, The product information database 51 may be configured not to register login information. In this case, when the shopping server SS receives information indicating a request for a product posting page from the user terminal UT, the shopping server SS is associated with the store ID included in the information indicating the request for the product posting page in the product information database 51. The registered user ID is acquired, the login inquiry information including the user ID is transmitted to the IM service providing server IS, and the login information associated with the user ID from the IM service providing server IS (that is, the store) Information indicating whether or not the user of the terminal TT is logging in).

  When the user terminal UT receives the product posting page from the shopping server SS (an example of a page acquired via the network), the user terminal UT displays the page 200 on the display unit 22 as shown in FIG. The product listing page corresponding to the URL of the page is acquired and displayed by the browser) and displayed by the browser) (step S11).

  The product posting page 200 shown in FIG. 11 is provided with a category search unit 200a for a user to perform a category search for a desired product, a product information posting unit 200b for posting information on a product selected by searching, and the like. Yes. The product information posting section 200b displays product information such as images, specifications, and prices of the selected product, and also inputs a quantity input field 200ba for inputting the quantity of the product to be ordered, and orders the product. An order button 200bb for the call and a call button 200bc for making a call with the product information provider are provided.

  In such a display state, when the user of the user terminal UT wants to order (purchase) a product displayed on the product information posting unit 200b, the user inputs the quantity of the product to be ordered by operating the operation unit 21 in the quantity input field 200ba. When the order button 200bb is designated (for example, clicked with the mouse), information indicating the order contents is transmitted to the shopping server SS. Then, an order confirmation page is returned from the shopping server SS to the user terminal UT and displayed on the display unit 22. Then, the user confirms the order contents on the displayed page, inputs a settlement method (credit card settlement, debit card settlement, etc.), etc., and finally designates a button for confirming the order (for example, mouse Clicked on), a settlement request is transmitted to the shopping server SS, and a settlement process (that is, a billing process for the user (net bank settlement is possible)) is performed. Actually, after the order confirmation page is displayed, the page is changed in display by the user's designation of a button or the like, and finally the page provided with a button for confirming the order is reached.

  On the other hand, when the user of the user terminal UT wants to make an inquiry about the product information displayed on the product information posting unit 200b in the display state of the product posting page 200, for example, the call button 200bc is operated by operating the operation unit 21. Is designated (for example, clicked with the mouse) (step S12), the messenger is automatically activated by executing the script linked to the call button 200bc and embedded in the HTML data, and set in advance (or At this time, a screen for inputting the user ID and password may be displayed to allow the user to input the information including the user ID and password but indicating the login request from the user terminal UT to the IM service providing server. Sent to IS via network NW Step S13).

  When the IM service providing server IS receives information indicating a login request from the user terminal UT, the IM service providing server IS executes an authentication process using, for example, a user ID and a password (step S14), and permits login (that is, the user ID and password are If registered in the user information database 151, information indicating the login permission is transmitted to the user terminal UT (step S15), and address information including the IP address and port number of the user terminal UT is stored in the user information database 151. Register and hold the session (for example, register the IP address and port number of the user terminal UT in a known socket table) (step S16). Note that the IM service providing server IS holds the session established with the user terminal UT until the user of the user terminal UT logs out.

  On the other hand, when the user terminal UT receives the information indicating the login permission from the IM service providing server IS, the user terminal UT displays the messenger main screen 100 ′ and the call screen 300 on the display unit 22 as shown in FIG. (Step S17). Note that the user terminal UT also holds the session established with the IM service providing server IS until the user of the user terminal UT logs out. Further, as described above, the function of the main screen 100 ′ displayed on the user terminal UT is the same as that of the main screen 100 displayed on the store terminal TT.

  Note that if the user of the user terminal UT has already logged in with the messenger already running before specifying the call button 200bc, the processes in steps S13 to S15 are omitted.

  Subsequently, the user terminal UT makes a call connection request to the store terminal TT (for example, the user ID and NN of the user of the user terminal UT and the user ID of the user of the store terminal TT (or the SIP URI (Uniform corresponding to the user ID)). Information (message) including Resource Identifier)) is transmitted to the IM service providing server IS using the session held by the login (step S18).

  The user ID of the user of the store terminal TT is linked to the call button 200bc and embedded in the HTML data. That is, the user of the user terminal UT can transmit a call connection request from the user terminal UT to the store terminal TT without knowing the user ID of the user of the store terminal TT.

  When the IM service providing server IS receives the information indicating the call connection request from the user terminal UT, the IM service providing server IS identifies the user corresponding to the user ID of the store terminal TT included in the information, and the identified user is logged in. In some cases, using the session held by the login for the user (that is, using the IP address and port number associated with the sensation), information indicating the call connection request is transmitted (transferred) to the store terminal TT. (Step S19).

  When the store terminal TT receives the information indicating the call connection request from the IM service providing server IS, the store terminal TT displays the call screen 400 on the display unit 22 as shown in FIG. 13 (step S20).

  The call screen 400 shown in FIG. 13 is provided with a call response button 400a. When the user of the shop terminal TT operates the operation unit 21 to specify the call response button 400a (for example, click with the mouse) (step S21). ), Information indicating a call connection response is transmitted to the IM service providing server IS (step S22).

  Upon receiving the information indicating the call connection response from the store terminal TT, the IM service providing server IS transmits (transfers) the information indicating the call connection response to the user terminal UT (step S23).

  When the user terminal UT receives the information indicating the call connection response from the IM service providing server IS, the user terminal UT transmits (transfers) the information indicating the call connection confirmation (ACK) to the store terminal UT (step S24). When the store terminal TT receives the information indicating the call connection confirmation, a call is established between the user terminal UT and the store terminal TT (step S25), and each user can interact using the headphones 28 with the microphone. . The establishment and disconnection of the call is detected by the IM service providing server IS.

  Further, the user terminal UT includes the URL of the product posting page displayed by the browser (an example of page information related to the product posting page), the user ID and NN of the user of the user terminal UT, and the user of the store terminal TT. Information including the user ID (or SIP URI corresponding to the user ID) is transmitted to the IM service providing server IS using the session held by the login (step S26).

  When the IM service providing server IS receives the information including the URL of the product listing page from the user terminal UT, the IM service providing server IS specifies the user corresponding to the user ID of the store terminal TT included in the information, and specifies the specified store When the user of the terminal TT is logged in, the URL of the product posting page (including the product ID of the product selected by the user of the user terminal UT, etc. is included using the session held by the login for the user. And the like are transmitted (transferred) to the store terminal TT (step S27). Note that the IM service providing server IS has a user terminal UT displaying the product posting page 200 when the call button 200bc is designated by the user through the operation unit 21, and information on the products posted on the page 200 is displayed. It is desirable to transmit information including the URL of the product listing page to the store terminal TT after confirming the establishment of a call with the store terminal TT of the user who is the provider. This is because even if the call is not established, even if the URL of the product listing page is transmitted to the store terminal TT, it cannot be used effectively (avoid sending the URL of the product listing page is wasted).

  When the store terminal TT receives information including the URL of the product listing page from the IM service providing server IS, the store terminal TT displays the URL of the product listing page on the call screen 400 as shown in FIG. 14 (step S28). .

  In such a display state, when the user of the shop terminal TT operates the operation unit 21 to specify the URL 400b of the product posting page displayed on the call screen 400 (for example, click with the mouse) (step S30), As shown in FIG. 8, the shop terminal UT connects to the shopping server SS via the network NW by a browser and transmits information indicating a request for the product posting page to the shopping server SS (step S31). The information indicating the request for the product posting page includes the product ID of the product selected by the user as described above, the user ID of the user of the user terminal UT, and information indicating that it is a proxy order. become.

  Note that the URL 400b of the product posting page may be set automatically by the browser without being specified by the user.

  When the shopping server SS receives the information indicating the request for the product placement page from the store terminal TT, the shopping server SS acquires the data for configuring the product placement page according to the request from the storage unit 5 and requests the product placement page. Information on the product corresponding to the product ID included in the information indicating the product information is acquired from the product information database 51, and the acquired product information is incorporated into the data for configuring the acquired product posting page. Is generated (step S32). At this time, when the shopping server SS recognizes the information indicating that it is a proxy order included in the information indicating the request for the product listing page, the proxy order set as default in the data constituting the generated product listing page The button off setting (“0”) is rewritten to the on setting (“1”), the user ID of the user of the user terminal UT is added to the product listing page, and the product listing page is connected to the store terminal TT via the network NW. (Step S33).

  Here, the proxy order button is a button (an example of an application button corresponding to information posted on the page) provided for the user of the store terminal TT to place an order for a product on behalf of the user of the user terminal UT. When the proxy order button is set to ON, the proxy order button is displayed on the product posting page in a state where it can be designated (clicked) instead of the order button, whereas when the proxy order button is set to OFF, the proxy order button is displayed. The button is not displayed on the product listing page.

  Then, when the store terminal TT receives the product posting page from the shopping server SS, the store terminal TT displays the page 500 on the display unit 22 as shown in FIG. 15 (that is, the product posting page corresponding to the URL of the product posting page). (Obtained and displayed by browser) (step S34).

  The product posting page 500 shown in FIG. 15 displays the same content as the product posting page 200 displayed on the display unit 22 of the user terminal UT. However, in the product information posting section 500b in the product posting page 500, a proxy order button 500ba is provided instead of the order button. Thereby, the user of the store terminal TT (that is, the provider of the product) can see the same information as the product information that the user of the user terminal UT sees on the product posting page 200, and the user of the user terminal UT You can respond to inquiries and other questions accurately.

  Then, when the user of the user terminal UT gives an intention to order the product to the user of the store terminal TT, the user of the store terminal TT operates the operation unit 21 on behalf of the user of the user terminal UT. When the quantity of the product (the quantity notified by telephone from the user of the user terminal UT) is entered into the quantity input field 500bb and the proxy order button 500ba is designated (for example, clicked with the mouse) (step S35), the order contents (for example, Information (including the product ID and quantity of the product related to the order) (an example of application information indicating the contents of the application according to the information posted on the page) and the user of the user terminal UT (a user who receives an order agent) The information indicating the proxy order request including the user ID is transmitted to the shopping server SS (step S36).

  When the shopping server SS receives the information indicating the proxy order request from the store terminal TT, the shopping server SS registers the provisional content included in the information indicating the proxy order request in association with the user ID of the user of the user terminal UT (temporary registration). (Step S37).

  Subsequently, the shopping server SS sends the URL of the order confirmation page (information on the application content page information relating to the page on which the content of the application is posted) as information prompting confirmation of the order related to the proxy order request (an example of the application confirmation request information). Information including one example) and the user ID of the user of the user terminal UT is transmitted to the IM service providing server IS (step S38). Note that the URL of the order confirmation page includes the product ID of the product selected by the user of the user terminal UT.

  When the IM service providing server IS receives the information including the URL of the order confirmation page from the shopping server SS, the IM service providing server IS identifies the user corresponding to the user ID of the user of the user terminal UT included in the information, and identifies the identified user. When the user of the terminal UT is logging in, information including the URL of the order confirmation page is transmitted to the user terminal UT using the session held by the login for the user (step S39).

  If the user of the specified user terminal UT is not logged in (if already logged out), or if the call between the user terminal UT and the store terminal TT has ended, the IM service providing server IS May be configured to transmit information including the URL of the order confirmation page to the e-mail address of the user of the user terminal UT (that is, to the mail server).

  When the user terminal UT receives the information including the URL of the order confirmation page from the IM service providing server IS, the user terminal UT displays the URL of the order confirmation page on the call screen 300 as shown in FIG. (Step S40).

  Note that the IM service providing server IS includes toaster screen (small screen for promptly recognizing that the user has received the information) instruction information in the information including the URL of the order confirmation page, and the user terminal UT When receiving the information including the URL of the order confirmation page from the IM service providing server IS, as shown in FIG. 16B, the toaster screen 301 on which the URL of the order confirmation page is described is displayed (for example, the arrow GX It may be configured so that it goes up in the direction).

  In such a display state, the user of the user terminal UT operates the operation unit 21 to specify the URL 300a or 301a of the order confirmation page displayed on the call screen 300 or the toaster screen 301 (for example, click with the mouse) ) (Step S41), the user terminal UT transmits information indicating a request for the order confirmation page to the shopping server SS by the browser (step S42). The information indicating the request for the order confirmation page includes the product ID of the product selected by the user (that is, the product related to the proxy order) as described above, the user ID of the user of the user terminal UT, and the like. Become.

  Note that the URL 300a or 301a of the order confirmation page may be set to be automatically specified by the browser without being specified by the user.

  When the shopping server SS receives the information indicating the request for the order confirmation page from the user terminal UT, the shopping server SS acquires the data for configuring the order confirmation page related to the request from the storage unit 5 and indicates the request for the order confirmation page. A part (for example, price) of product information corresponding to the product ID included in the information is acquired from the product information database 51, and further associated with the user ID included in the information indicating the request of the order confirmation page. The provisionally registered order details are acquired, information on the acquired product and order details are incorporated into the data for constructing the acquired order confirmation page, and an order confirmation page is generated (step S43). The ordered order confirmation page is transmitted to the user terminal UT (step S44).

  When the user terminal UT receives the order confirmation page from the shopping server SS, as shown in FIG. 17, the user terminal UT displays the page 600 on the display unit 22 (that is, the order confirmation page corresponding to the URL of the order confirmation page is displayed by the browser. (Acquire and display) (step S45).

  The order confirmation page 600 shown in FIG. 17 displays information such as the quantity and price of the product selected by the user (that is, the product related to the proxy order) as described above, and an order confirmation button 600a. It has been.

  In such a display state, when the user of the user terminal UT confirms the order contents, operates the operation unit 21 and designates the order confirmation button 600a (for example, clicks with the mouse), the page is transitioned to display the settlement. When an order confirmation button (an example of a confirmation button for confirming an application) for finalizing an order by inputting a method or the like is designated (for example, clicked with a mouse) (step S46), information indicating a settlement request ( An example of application confirmation information indicating application confirmation) is transmitted to shopping server SS (step S47). In addition, in order to specify the order confirmation button, if login to the shopping site is separately required, after the order confirmation page is displayed, the login is executed according to an instruction from the user of the user terminal UT. good. Or the said login may be taken over by login (above step S13-S15) to IM service provision server IS.

  And shopping server SS will perform a payment process (an example of the payment process with respect to the content of an application) as mentioned above, if the information which shows a payment request is received (step S48).

  When the proxy order button 500ba is designated in step S35, information indicating the order contents (for example, including the product ID and quantity of the product related to the order) and the user ID of the user of the user terminal UT are included. The information indicating the proxy order request is configured to be transmitted to the shopping server SS. However, the URL of the order confirmation page is linked to the proxy order button 500ba and embedded in the HTML data in advance, and the proxy order button 500ba is displayed. When specified, the store terminal TT includes the product ID and quantity of the product related to the order in the URL of the order confirmation page, and the URL of the order confirmation page and the user ID of the user of the user terminal UT. It may be configured to transmit information indicating the proxy order request including the information to the shopping server SS.In this case, since the product ID and quantity of the product are included in the URL of the order confirmation page, in step S37, the shopping server SS temporarily registers the order contents and the user ID of the user of the user terminal UT in association with each other. You don't have to.

  Furthermore, as another example in this case, when the proxy order button 500ba is designated, the store terminal TT includes the product ID and quantity of the product related to the order in the URL of the order confirmation page, The information indicating the proxy order request including the URL of the order confirmation page and the user ID of the user of the user terminal UT is not transmitted to the shopping server SS, and the IM service providing server IS is used by using the session held by the login. You may comprise so that it may transmit to. In this case, when the IM service providing server IS receives the information indicating the proxy order request from the store terminal TT, the IM service providing server IS specifies the user corresponding to the user ID of the user of the user terminal UT included in the information and Information including the URL of the order confirmation page is transmitted to the user terminal UT using the session held by the login (the subsequent processes are the same as those in steps S40 to S48).

  As described above, according to the above embodiment, when a call button provided on the product posting page acquired and displayed from the shopping server SS in the user terminal UT is designated by the inquirer, the user terminal UT Then, a call is established with the store terminal TT of the provider providing the product, and the URL of the product listing page is transmitted to the store terminal TT via the IM service providing server IS and the product listing page. Is displayed, so that the provider can immediately understand which page the inquirer is viewing, and therefore the inquirer wants to clarify any unclear points regarding the information posted on the page. If you want to know more detailed information, you can make an inquiry to the provider of the information more efficiently. .

  In addition, since the proxy order button can be specified on the product listing page displayed on the store terminal TT, the provider can accurately perform the proxy order instead of the inquirer. In this case, the application can be confirmed efficiently. As a specific example, the user of the user terminal UT and the user of the store terminal TT can hear a question that can only be spoken verbally, for example, by looking at the product listing page, and the user terminal UT If the user wishes for an accessory, the user of the shop terminal TT can also order an accessory that matches the product on behalf of the user. Moreover, since it is set as the structure which also takes the confirmation of the user of the user terminal UT, it can prevent that the user of the malicious shop terminal TT orders a goods by substitute without permission.

  In the above embodiment, when the shopping server SS receives the information indicating the proxy order request from the store terminal TT, the shopping server SS displays the URL of the order confirmation page as an example of information for prompting confirmation of the order related to the proxy order request. When the information indicating the payment request is received from the user terminal UT according to the URL of the order confirmation page, the payment processing for the contents of the order (an example of application) is executed. As another example, the shopping server SS performs call confirmation between the user terminal UT and the store terminal TT as information (an example of application confirmation request information) that prompts confirmation of the order related to the proxy order request. The prompting information is transmitted to the IM service providing server IS, and the IM service is sent according to the prompting information for confirming the call between the user terminal UT and the store terminal TT. Information indicating the call confirmation transmitted from the providing server IS (the IM service providing server IS confirms the call and transmits the call confirmation information if the call is established (not disconnected)) (application) The above-described settlement processing may be executed when the application confirmation information indicating the confirmation is received. According to this configuration, payment processing can be performed more quickly.

  Further, in the above embodiment, the IM service providing server IS sends the product placement page to the user terminal UT in response to a request from the user terminal UT, and the product posted on the page is displayed. Information indicating a login notification as an example of information indicating whether or not a user who is an information provider (a user of the store terminal TT) is logged in is provided (step S5 above), and the shopping server SS performs FIG. When the user is not logged in in the product posting page generation process shown in (Step S104: NO), the call button provided on the product posting page is turned off (that is, set so that it cannot be specified). As another example, the shopping server SS has presence information of the user who is the provider. Is acquired from the IM service providing server IS (for example, the presence information is provided from the IM service providing server IS to the shopping server SS when the status is changed), and the status indicated in the presence information of the user is, for example, “offline” or “busy” In the case where the conversation is difficult or impossible such as "" or "withdrawn", the convenience can be further improved by configuring the call button provided on the product posting page to be set off.

  Further, in the product posting page generation process shown in FIG. 9, the shopping server SS acquires information indicating the time range set by the user as the provider from, for example, the IM service providing server IS, and the current time is If it is not within the time range (for example, from 10 am to 5 pm) set by the user who is the provider, it is more convenient if the call button provided on the product posting page is set off. Can be improved.

  Furthermore, in the product listing page generation process shown in FIG. 9, the shopping server SS displays information indicating whether a call is established between the store terminal TT of the user who is the provider and the user terminal UT. Acquired from the IM service providing server IS (for example, when the IM service providing server IS detects establishment and disconnection of the above story, the information is provided to the shopping server SS), and the store terminal TT user terminal UT If the call is established in the above, it is possible to improve the convenience by configuring the call button provided on the product posting page to be set off.

  Further, as described above, when the user of the store terminal TT is not logged in, when the state indicated by the presence information of the user is difficult or impossible, the time range in which the current time is set by the user In the case where the call is not in the store and at least one of the cases where a call is established with the store terminal TT user terminal UT, the shopping server SS sets a callback reservation button instead of the call button as a product. You may comprise so that it may set so that it may be provided in a publication page. When the callback reservation button is designated by the user of the user terminal UT, information indicating the callback request (including the user ID of the user of the user terminal UT) is stored in the store from the user terminal UT via the IM service providing server IS. The information is transmitted to the terminal TT, and the information is displayed (or notified by e-mail) at the store terminal TT. Thereby, the user of the store terminal TT can call the user of the user terminal UT after the call screen described above.

  In the above embodiment, a call button is taken as an example of a dialog button for a user of the user terminal UT to interact with the user of the store terminal TT, and when the call button is designated, the user terminal UT and the store terminal TT As another example, a chat button is provided on the product posting page as the dialog button, and the chat window screen described above is displayed when the chat button is designated, A session between the user terminal UT and the store terminal TT may be established, and a dialogue may be performed by exchanging messages between users.

  Moreover, in the said embodiment, although demonstrated taking the example of the goods publication page on which the information of goods was published, this invention is not limited to this, Information etc. for performing an accommodation reservation, a ticket reservation, etc. It can also be applied to pages where is posted. In other words, the present invention can be applied to any page provided in a situation where an application related to the information is determined while consulting with a provider of some information.

  In the above embodiment, the Web page displayed by the browser has been described as an example. However, as another example, the present invention is positioned in the body of an email composed of HTML (the page in the present invention). ). In this case, the call button as described above is described in the body of the e-mail.

  In the above-described embodiment, the IM service providing server IS and the shopping server SS are separated from each other in hardware. However, the IM service providing server IS and the shopping server SS are integrated into one hardware. A combined configuration may be used so that functions are separated in software.

It is a figure which shows the example of a schematic structure of the information transmission / reception system S which concerns on this embodiment. It is a block diagram which shows an example of schematic structure of shopping server SS. It is a figure which shows the example of registration information in the merchandise information database. It is a block diagram which shows an example of schematic structure of IM service provision server IS. It is a figure which shows the example of registration information in the user information database 151. FIG. It is a block diagram which shows an example of a schematic structure of the user terminal UT and the shop terminal TT. It is a sequence diagram showing a flow of processing in the information transmission / reception system S. It is a sequence diagram showing a flow of processing in the information transmission / reception system S. It is a flowchart which shows the production | generation process of the product publication page in shopping server SS. It is a figure which shows the example of a display of the main screen displayed on the display part 22 of shop terminal TT. It is a figure which shows the example of a display of the goods publication page displayed on the display part 22 of the user terminal UT. It is a figure which shows the example of a display of the telephone call screen displayed on the display part 22 of the user terminal UT. It is a figure which shows the example of a display of the call screen displayed on the display part 22 of shop terminal TT. It is a figure which shows the example of a display of the call screen displayed on the display part 22 of shop terminal TT. It is a figure which shows the example of a display of the goods insertion page displayed on the display part 22 of shop terminal TT. It is a figure which shows the example of a display of the telephone call screen displayed on the display part 22 of the user terminal UT. It is a figure which shows the example of a display of the order confirmation page displayed on the display part 22 of the user terminal UT.

Explanation of symbols

1,11,21 Operation unit
2, 12, 22 Display unit 3, 13, 23 Communication unit 4, 14, 24 Drive unit 5, 15, 25 Storage unit 6, 16, 26 Input / output interface unit 7, 17, 27 System control unit 8, 18, 29 System bus 28 Headphone with microphone 51 Product information database 151 User information database SS Shopping server IS IM service providing server UT User terminal TT Shop terminal S Information transmission / reception system

Claims (11)

User information related to users of a plurality of terminal devices is stored so as to be discriminable for each user, and in response to a login request from the terminal device connected to a network, an authentication process is executed using a part of the user information and login is performed. If permitted, an information management device that holds a session established with the terminal device until logout;
The session established with the information management apparatus by the login is retained until the logout, and a message instructed by the user via the network with the terminal apparatus of another user who is logged in. A plurality of terminal devices having a messenger function capable of transmitting and receiving;
An information transmission / reception system comprising:
The terminal device
Display means for displaying a page acquired through the network and on which predetermined information is posted;
Page information related to the page when a button provided on the displayed page is designated by the user through an input means for interacting with a provider of information posted on the page. Page information transmission means for transmitting a part of the user information of the user to the information management apparatus using a session held by the login;
With
The information management device includes:
Page information receiving means for receiving the page information and the user information from the terminal device;
User specifying means for specifying a user who is a provider of information posted on a page corresponding to the received page information;
Page information transmission for transmitting the received page information and user information to the identified user's terminal device using the session held by the login when the specified user is logged in Means,
An information transmission / reception system comprising: The information transmission / reception system according to claim 1,
Further comprising an application accepting device for accepting an application according to the information posted on the page,
The terminal device that has received the page information and user information from the information management device,
Display means for acquiring and displaying a page corresponding to the received page information;
When an application button corresponding to the information posted on the page that is provided on the displayed page is designated by the user through the input means, an application corresponding to the information posted on the page is made. Application information transmitting means for transmitting the received user information together with application information indicating contents to the application receiving device;
With
The application acceptance device
Application information receiving means and application information and user information from the terminal device,
Application confirmation request information for prompting confirmation of an application related to the received application information is transmitted to the information management apparatus, and the information management apparatus or a user terminal corresponding to the user information according to the application confirmation request information Payment processing means for executing payment processing for the contents of the application when receiving application confirmation information indicating confirmation of the application from a device;
An information transmission / reception system comprising: The information transmission / reception system according to claim 2,
The information management apparatus that has received the application confirmation request information from the application reception apparatus posts the contents of the application when the user corresponding to the user information included in the received application confirmation request information is logged in. Application content page information transmission means for transmitting application content page information related to a page to the terminal device using a session held by the login,
The terminal device that has received the application content page information
Display means for acquiring and displaying a page corresponding to the received page information;
When a confirmation button for confirming the application is designated through the input means by the user on the displayed page, the application confirmation information indicating confirmation of the application is sent to the application reception device. An application confirmation information transmission means to be transmitted;
An information transmission / reception system comprising: User information related to users of a plurality of terminal devices is stored so as to be discriminable for each user, and in response to a login request from the terminal device connected to a network, an authentication process is executed using a part of the user information and login is performed. An information management device that, when permitted, holds a session established with the terminal device until logout,
The terminal device holds a session established with the server device by the log-in until logout, and gives an instruction from the user via a network with the terminal device of another user who is logged in. A button provided on the page, which has a messenger function capable of transmitting and receiving received messages, displays a page obtained through the network on which predetermined information is posted, and When an interactive button for performing an interaction with a provider of information posted on the page is designated by the user through the input means, page information related to the page and a part of the user information of the user, Sending to the information management device using the session held by the login,
The information management device includes:
Page information receiving means for receiving the page information and the user information from the terminal device;
User specifying means for specifying a user who is a provider of information posted on a page corresponding to the received page information;
Page information transmission for transmitting the received page information and user information to the identified user's terminal device using the session held by the login when the specified user is logged in Means,
An information management device comprising: In the information management device according to claim 4,
The page information transmission means includes a terminal device that displays the page when the dialog button is designated by the user through the input means, and a user terminal device that is a provider of information posted on the page. An information management device, wherein the received page information is transmitted to the terminal device of the identified user after a call is established. In the information management device according to claim 4 or 5,
Whether or not a user who is a provider of information posted on the page is logged in to an information providing apparatus in which the information management apparatus transmits the page to the terminal apparatus in response to a request from the terminal apparatus Information indicating the time range set by the user as the provider, and whether or not a call is established between the terminal device of the user as the provider and another terminal device. By providing at least one piece of information,
When the user who is the provider of information posted on the page is not logged in, the dialogue button provided on the page is not within the time range set by the user who is the provider, And at least one of the cases where a call is established between the terminal device of the user who is the provider and the other terminal device, the designation is set so as to be impossible. Information management device. An application accepting device that accepts an application according to information posted on a page displayed on a terminal device,
A terminal device that has received the page information and user information from the information management device according to claim 4 acquires a page corresponding to the received page information, displays the page, and is provided on the page. When the application button corresponding to the information posted on the page is designated by the user through the input means, the received user information together with the application information indicating the content of the application corresponding to the information posted on the page Is transmitted to the application reception device,
The application acceptance device
Application information receiving means and application information and user information from the terminal device,
Application confirmation request information for prompting confirmation of an application related to the received application information is transmitted to the information management apparatus, and the information management apparatus or a user terminal corresponding to the user information according to the application confirmation request information Payment processing means for executing payment processing for the contents of the application when receiving application confirmation information indicating confirmation of the application from a device;
An application reception apparatus characterized by comprising: An information management device that has received application confirmation request information from the application reception device according to claim 7,
When the user corresponding to the user information included in the received application confirmation request information is logged in, the application content page information regarding the page on which the content of the application is posted is stored using the session held by the login. An information management device further comprising application content page information transmission means for transmitting to a terminal device.   An information management processing program for causing a computer to function as the information management device according to claim 4.   An application reception processing program for causing a computer to function as the application reception apparatus according to claim 7. User information related to users of a plurality of terminal devices is stored so as to be discriminable for each user, and in response to a login request from the terminal device connected to a network, an authentication process is executed using a part of the user information and login is performed. An information transmission / reception method in an information management device that holds a session established with the terminal device until logout when permitted,
The terminal device holds a session established with the server device by the log-in until logout, and gives an instruction from the user via a network with the terminal device of another user who is logged in. A button provided on the page, which has a messenger function capable of transmitting and receiving received messages, displays a page obtained through the network on which predetermined information is posted, and When an interactive button for performing an interaction with a provider of information posted on the page is designated by the user through the input means, page information related to the page and a part of the user information of the user, Sending to the information management device using the session held by the login,
The information management device includes:
Receiving the page information and the user information from the terminal device;
Identifying a user who is a provider of information posted on a page corresponding to the received page information;
A step of transmitting the received page information and user information to the terminal device of the specified user using the session held by the login when the specified user is logged in;
An information transmission / reception method comprising:

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