JP2009004982A - Telephone system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone system for preventing an important telephone number from being lost by easily registering a telephone number in a phonebook database. <P>SOLUTION: At the end of call in an IP telephone set, whether or not the telephone number of the other party is registered in the phonebook database 100a of an IP telephone system server 1 is confirmed. When it is not registered, a message for registration is displayed on the IP telephone set to prompt a user to register the number. When the user who receives it performs an operation for the registration, the telephone number of the other party is registered in the phonebook database 100a and the memory of the IP telephone used for the call. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a telephone system used for an extension telephone system (including wireless) in an office.

A recent telephone system has a function of managing outgoing and incoming call histories and registering a telephone number of a destination included in the history information in a telephone directory database (see, for example, Patent Documents 1 to 4). However, most telephone systems have a limit on the number of outgoing / incoming calls, which is about 30 at most. For this reason, if the necessary telephone number is not registered early, it is pushed out from the history data, and important telephone number information may be lost.
Moreover, in the existing technologies disclosed in Patent Documents 1 to 4, the telephone number information is only stored locally at each user terminal. If the telephone number information of a plurality of users can be managed collectively, there is a possibility that a new application can be constructed.
JP-A-4-150370 JP-A-11-112636 JP 2001-320469 A JP 2004-235810 A

As described above, the existing telephone system has a problem that important telephone number information is easily lost. It is sufficient to register immediately after the end of the call. However, since it takes time to register, it is not a user-friendly function, and in many cases it is left unregistered in the phone book. Since the registration process itself is often forgotten, some solution is desired.
The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a telephone system that makes it possible to easily register telephone numbers in the telephone directory database and thereby prevent important telephone numbers from being lost. .

  In order to achieve the above object, according to one aspect of the present invention, in a telephone system including a plurality of telephone terminals and a server apparatus, the server apparatus includes a destination and its destination for each user of the plurality of telephone terminals. A telephone directory database in which telephone numbers are associated with each other is provided, and the plurality of telephone terminals confirm whether or not the other party involved in the call is registered in the telephone directory database when the call at the terminal ends. A confirmation processing unit, and when it is confirmed that the destination is not registered in the phone book database, a prompt processing unit that prompts the user of the terminal to register the destination in the phone book database; And a registration processing unit that registers the destination in association with the telephone number when the user performs a registration operation. Telephone system is provided.

  By taking such means, it is immediately confirmed whether or not the telephone number of the other party is registered in the telephone directory database when the call is finished. If it is not registered, the user is prompted to register the telephone number, for example, by displaying a message such as “Do you want to register the telephone number of the other party” on the display of the telephone terminal. When a registration operation is performed accordingly, the telephone number is immediately registered in the telephone directory database.

  Such an operation makes it easy to register a telephone number in the telephone directory database, and a user-friendly system can be constructed. Moreover, since the telephone directory database is provided in a form that is not local to the server device provided in the system, an application unique to this can be constructed.

  According to the present invention, it is possible to easily register a telephone number in the telephone directory database, thereby providing a telephone system that can prevent an important telephone number from being lost.

[First Embodiment]
FIG. 1 is a system diagram showing a telephone system according to the present invention. This system is a system in which a plurality of IP telephones 11 to 1n, a plurality of personal computer (PC) terminals 21 to 2n, and an IP telephone system server 1 are connected via a LAN (Local Area Network) switch 2. . Each of the IP telephones 11 to 1n is associated with the personal computers (hereinafter referred to as PC terminals) 21 to 2n on a one-to-one basis using a known technique.

  The IP telephone system server 1 as a server device includes a storage unit 100. The storage unit 100 stores a telephone directory database 100a in which a destination telephone number is associated with each IP telephone user in a database. It is assumed that the user of IP telephone 11 is user 1, the user of IP telephone 12 is user 2, and the user of IP telephone 1n is user n. The telephone number of the IP telephone 11 is set to 0a-XXXX-YYYY, and the telephone number of the external telephone 50 is set to 0a-bcde-fghi.

  In the system of FIG. 1, for example, SIP (Session Initiation Protocol) is used as a protocol for various control related to call control and voice communication. That is, the IP telephone system server 1 uses SIP for call control between the IP telephones 11 to 1n and for call control between the external telephone 50 of the public network 6 and the IP telephones 11 to 1n.

  FIG. 2 is a schematic diagram showing the external appearance of the IP telephones 11 to 1n. The IP telephones 11 to 1n include a display unit 4 such as an LCD (Liquid Crystal Display). The display unit 4 displays not only the status of outgoing / incoming call, incoming call / calling, but also the telephone number and name of the other party. Information for such display is included in a message notifying the incoming call or a message notifying the other party's response. These various notification messages are called SIP messages, and include a request message and a response message corresponding to the request message. In addition, the IP telephones 11 to 1 n include a function button unit 5 and a dial button unit 6.

FIG. 3 is a functional block diagram showing an embodiment of the IP telephone 11 of FIG. The IP telephones 12 to 1n have the same configuration. The IP telephone 11 includes an interface (I / F) unit 41, a display unit 4, a control unit 42, a keypad unit 43, and a memory 44. The I / F unit 41 is connected to the LAN via the LAN cable 60 and mediates data exchange between the IP telephone system server 1 and the public network 6 and the own terminal (IP telephone 11). The display unit 4 visually displays various messages. The keypad unit 43 includes the function button unit 5 and the dial button unit 6 of FIG. 2, and accepts user input operations.
The memory 44 stores the user phone book 44a in the storage area. The user telephone directory 44a is a local database in which destination telephone numbers related only to the user of the IP telephone 11 are made into a database.

  The control unit 42 includes a confirmation processing unit 42a, a reminder processing unit 42b, and a registration processing unit 42c as processing functions related to the present invention. When the call at the terminal (IP telephone 11) is terminated, the confirmation processing unit 42a confirms whether or not the telephone number of the other party of the call is registered in the telephone directory database 100a (FIG. 1). When the confirmation processing unit 42a confirms that the destination telephone number is not registered in the telephone directory database 100a, the prompting processing unit 42b prompts the user to register the destination telephone number. When the user who has received the prompt performs an operation for urging registration of the telephone number of the other party (for example, pressing a special number of the function button unit 5), the registration processing unit 42c uses this telephone number of the other party as the telephone directory database 100a. Register with.

  FIG. 4 is a flowchart showing a processing procedure of the IP telephone 11 having the above configuration. The IP telephones 12 to 1n perform the same processing. Prior to the processing of FIG. 4, for example, a call from an external telephone 50 (phone number: 0a-bcde-fghi) passes through the IP telephone system server 1 and the IP telephone 11 of the user 1 (phone number: 0a-XXXX-YYYY) Suppose you receive a call. When this call is answered by IP phone 11, the call is established.

Next, in FIG. 4, when the telephone call with the IP telephone 11 is completed (step S1), the telephone number of the other party acquired from the SIP message or the like is registered in the telephone directory database 100a of the IP telephone system server 1. It is confirmed in real time whether or not (step S2). That is, in this step, the IP telephone 11 checks the telephone directory database 100a and confirms the registration state of the telephone number 0a-bcde-fghi of the external telephone 50. If this telephone number is registered, the IP telephone 11 becomes idle and the display on the display unit 4 returns to the standby screen (step S3).
In step S2, the IP telephone 11 needs to know the IP address of the IP telephone system server 1. As the IP address used at this time, an address set in advance as a partner to which the IP telephone set 11 sends a SIP register message is used.
If the telephone number of the other party does not exist in the telephone directory database 100a, that is, if the telephone number 0a-bcde-fghhi is not registered in the telephone directory database 100a of the IP telephone system server 1, the IP telephone 11 is as shown in FIG. A message is displayed on the display unit 4 to prompt the user 1 to register the telephone number 0a-bcde-fghi.
In the reminder message screen of FIG. 5, in addition to the message “Do you want to register in the phone book?”, The phone number 0a-bcde-fghhi of the external phone 50, the incoming time, and Yes, No soft key buttons Is displayed. When the user 1 receiving this selects [No], the display unit 4 of the IP telephone 11 returns to the standby screen without registration processing (step S3).

  On the other hand, when the user 1 selects [Yes] in step S4 and performs an operation to register, first, the name and company name of the other party (external phone 50) are stored in the phone book database 100a and the user phone book 44a. Both are registered (step S5). Information such as the name and company name of the other party is also described in the SIP message, and the IP telephone 11 and the IP telephone system server 1 can know the information by decoding the SIP message.

  Subsequently, the IP telephone 11 registers the telephone number 0a-bcde-fghhi in both the telephone directory database 100a of the IP telephone system server 1 and the user telephone directory 44a of the memory 44 (step S6). Then, when registration in the telephone directory database is completed (step S7), the process returns to step S3 and the display unit 4 of the IP telephone 11 returns to the standby screen.

  With the above procedure, the telephone number registration process for incoming calls is realized. The same procedure is followed when making a call from each of the IP telephones 11 to 1n to the telephone of the external network, and the user is prompted to register an unregistered number. In the procedure of FIG. 4, for example, a protocol such as HTML (HyperText Markup Language) can be used to exchange messages for display on the display unit 4.

  As described above, in this embodiment, when the call on the IP telephone is terminated, it is confirmed whether or not the telephone number of the other party is registered in the telephone directory database 100a of the IP telephone system server 1. If not registered, a message prompting registration is displayed on the IP telephone to prompt the user to register. When the user who has received this operation performs registration, the other party's telephone number is registered in the telephone directory database 100a and the memory of the IP telephone that made the call.

  Since it did in this way, the presence or absence of registration to the database of the other party's telephone number is automatically confirmed, and if it is not registered, the user is notified and registration is prompted. Since the user only needs to answer this, the registration process can be simplified. It will not cause forgetting to register, and it will be possible to prevent the loss of telephone number information important to the user. That is, according to the present embodiment, it becomes possible to easily register telephone numbers in the telephone directory database, thereby preventing important telephone numbers from being lost.

  In addition, in this embodiment, the telephone directory database 100a is stored in the IP telephone system server 1 provided separately from the IP telephones 11 to 1n, and the destination telephone number for each user is registered in the telephone directory database 100a. . As a result, a database in which telephone number information for each user is collected can be constructed, and various applications using this can be constructed. For example, the phone book data for each user can be filtered from the phone book database 100a as schematically shown in FIG. 6, and the phone book data of only that user can be passed to the logged-in user.

[Second Embodiment]
In the second embodiment, an example is disclosed in which the user telephone directory 44a stored in an IP telephone can be referred to from another telephone. In particular, in this embodiment, a mobile phone terminal can be suitably used as an IP phone.
FIG. 7 is a diagram showing an example of a management table stored in the storage unit 100 of the IP telephone system server 1 of FIG. This management table is a table for managing which user's telephone number is registered in the personal telephone book of which user. That is, this management table is a table in which each telephone number is associated with a local telephone directory database in which the telephone number is registered.

  Referring to FIG. 6, the user U1 stores “01-pppp-qqqq”, “0r-opry-aabb”, and “0a-bcde-fghi” as destination telephone numbers. Reflecting this, in the table of FIG. 7, a flag “1” is set at a location corresponding to these telephone numbers of the user U1. The same applies to other users.

  In this embodiment, when the other party telephone number is registered after the call ends, not only the telephone number but also the related information (name, company name, etc.) of the other party is displayed on the display unit 4 of the terminal. However, it is not preferable to display such information unnecessarily from the viewpoint of information protection. Therefore, in this embodiment, information indicating permission or non-permission of display of related information is also managed.

  FIG. 8 is a diagram showing the user telephone directory 44a of the IP telephones 11 to 1n in this embodiment. The user phone book 44a is provided with a flag area for managing permission / non-permission of display on the other party terminal of the related information in addition to the registered destination telephone number. Note that the same type of database may be stored in the storage unit 100 of the IP telephone system server 1.

  For example, as shown in FIG. 8A, the user U1 is allowed to display only the related information of the partner of “01-pppp-qqqq” on the display unit 4. Similarly, in FIG. 8B to FIG. 8D, whether or not to allow other users to notify information related to the destination telephone number registered in the telephone directory is managed for each user. .

  FIG. 9 is a flowchart showing a processing procedure of the IP telephone 11 in this embodiment. The IP telephones 12 to 1n perform the same processing. In the processing of FIG. 9, it is assumed that a call from the telephone number: 0b-bbbb-cccc arrives at the IP telephone 11. In FIG. 9, when the call on the IP telephone 11 is finished, it is determined whether or not the caller number “0b-bbbb-cccc” is notified at the time of the call (step S11). If notified (Yes), the IP telephone 11 determines whether or not “0b-bbbb-cccc” is registered in the locally stored user telephone directory 44a (step S12).

  If not registered (No), the IP telephone 11 sends an inquiry message to the IP telephone system server 1 and refers to the management table of FIG. 7 (step S13). According to FIG. 7, “0b-bbbb-cccc” is registered in the personal telephone directory data of the user U3 (Yes in step S14). Therefore, the IP telephone 11 accesses the terminal of the user U3 in order to acquire related information regarding the partner of “0b-bbbb-cccc” (step S15).

  Referring to FIG. 8C, the related information “0b-bbbb-cccc” is permitted to be displayed. Therefore, the IP telephone 11 of the user U1 acquires related information from the terminal of the user U3 and displays this data on the display unit 4 (step S17). If not permitted in step S16 (No), only the caller number “0b-bbbb-cccc” is displayed on the display 4 of the IP telephone 11 together with a message prompting registration. Thereafter, if data registration operation is performed by the user U1 (Yes in step S19), “0b-bbbb-cccc” is newly registered in the telephone directory database of the user U1 (step S20).

  In the above procedure, the telephone number of the caller and the related information are displayed on the user's terminal (only if permitted). By utilizing this fact, a user who needs to register can perform a registration operation with almost one touch. That is, not only the telephone number of the other party to be registered, but also information such as the name and company name is acquired by machine processing, so the user does not need to input such information himself. Therefore, according to the second embodiment, it is possible to further reduce the user's labor for registration.

  The present invention is not limited to the above embodiments. For example, the user may be prompted to register an unregistered number by a voice message or flashing of a flash lamp. Further, a message prompting registration may be displayed on the display of the PC terminal together with the clickable icon.

  In the first embodiment, the user phone book is stored in the built-in memory of the IP telephone, but the user phone book may be stored in the PC terminal. In this embodiment, for example, the user phone book is stored locally in the hard disk of the PC terminal 21 associated with the IP telephone 11. Then, in steps S5 and S6 of FIG. 4, the name, company name, and telephone number of the other party may be registered in the telephone directory database (user telephone directory) of the PC terminal 21.

  In order to save the destination information in the PC terminal, the IP telephone must know the IP address of the PC terminal. For this reason, the IP address of the associated PC terminal (for example, the PC terminal 21 for the IP telephone 11) is set in advance in each IP telephone by manual operation or the like.

  Furthermore, the present invention is not limited to the above-described embodiments as they are, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. In addition, various inventions can be formed by appropriately combining a plurality of components disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment.

1 is a system diagram showing an embodiment of a telephone system according to the present invention. The schematic diagram which shows the external appearance of the IP telephones 11-1n of FIG. The functional block diagram which shows embodiment of the IP telephones 11-1n of FIG. The flowchart which shows the process sequence in the IP telephones 11-1n concerning this invention. The figure which shows an example of the prompt message screen displayed on the display part. The figure which shows typically the process which filters the telephone directory data of each user from the telephone directory database 100a. The figure which shows an example of the management table memorize | stored in the storage unit 100 of the IP telephone system server 1 in 2nd Embodiment of this invention. The figure which shows the information protection table for managing permission / denial of a display of an other party telephone number. The figure which shows the user telephone directory 44a of the IP telephones 11-1n in 2nd Embodiment of this invention.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 11-1n ... IP telephone, 21-2n ... Personal computer (PC) terminal, 3 ... IP telephone system server, 100 ... Storage unit, 100a ... Phonebook database, 50 ... External phone, 60 ... Public network, 4 ... Display part 5 ... Function button section, 6 ... Dial button section, 41 ... Interface section (I / F), 4 ... Display section, 42 ... Control section, 42a ... Confirmation processing section, 42b ... Reminder processing section, 42c ... Registration processing section 43 ... Keypad part 44 ... Memory 44a ... User phone book 60 ... LAN cable

Claims (7)

In a telephone system comprising a plurality of telephone terminals and a server device,
The server device
A telephone directory database that associates the destination and the telephone number for each user of the plurality of telephone terminals into a database;
The plurality of telephone terminals are:
A confirmation processing unit for confirming whether or not the other party involved in the call is registered in the phone book database when the call at the terminal is terminated;
When it is confirmed that the destination is unregistered in the phone book database, a prompt processing unit that prompts the user of the terminal to register the destination in the phone book database;
A telephone system comprising: a registration processing unit that registers the destination in association with the telephone number in the telephone directory database when a registration operation is performed by the user. The plurality of telephone terminals include a display unit,
The telephone system according to claim 2, wherein the prompting processing unit displays a message prompting the registration on the display unit. And a plurality of information processing terminals each having a display unit associated with the plurality of telephone terminals,
The telephone system according to claim 1, wherein the prompt processing unit displays a message prompting the registration on the display unit of an information processing terminal related to the telephone terminal related to the call. And a plurality of information processing terminals each having a local telephone directory database associated with each of the plurality of telephone terminals, and a database in which the destinations of the users of the related telephone terminals are associated with the telephone numbers,
The confirmation processing unit confirms whether or not the other party involved in the call is registered in the local telephone directory database when the call at the telephone terminal is terminated,
When it is confirmed that the destination telephone number is not registered in the local phone book database, the prompt processing unit prompts the user of the telephone terminal to register the destination in the local phone book database. And
The telephone system according to claim 1, wherein when the user performs a registration operation, the registration processing unit registers the destination in association with the telephone number in the local telephone directory database. In a telephone system comprising a plurality of telephone terminals and a server device,
The plurality of telephone terminals are:
A display unit;
A local phone book database in which the phone number and related information are associated with the user's terminal of the user's own terminal,
A confirmation processing unit for confirming whether or not the other party involved in the call is registered in the local telephone directory database when the call at the terminal is terminated;
When it is confirmed that the destination is unregistered in the local telephone directory database, an inquiry process for inquiring of the telephone terminal having the local telephone directory database in which the telephone number of the unregistered destination is registered to the server device And
An acquisition processing unit for acquiring related information of the counterpart from the telephone terminal notified from the server device in response to the inquiry;
Displaying the phone number of the unregistered destination along with the acquired related information on the display unit, and prompting the user of the terminal to register the destination in the local phone book database;
When a registration operation is performed by the user, a registration processing unit that registers the telephone number and related information in the local telephone directory database in association with the other party,
The server device
A management table in which a telephone terminal having a local telephone directory database in which the telephone number is registered for each of a plurality of telephone numbers is associated with the database,
A telephone system comprising: a notification processing unit that notifies a telephone terminal having a local telephone directory database in which a telephone number designated by the inquiry is registered in response to the inquiry to the inquiry source. The registration processing unit registers the related information and information indicating permission / non-permission of the notification in association with each other in the local telephone directory database,
The telephone system according to claim 5, wherein the acquisition processing unit acquires only permitted related information. And a plurality of information processing terminals each having a display unit associated with the plurality of telephone terminals,
The telephone system according to claim 5, wherein the prompting processing unit displays a message prompting the registration on the display unit of an information processing terminal related to the telephone terminal related to the call.

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