JP2008257678A - Business management system, business management server, and business management program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To execute an operation without impairing immediacy or causing trouble or damage by enabling a person other than a person who performs the instruction to immediately perform confirmation for the exception processing when execution of exception processing is instructed. <P>SOLUTION: The system comprises a detection means 21 which detects execution instruction of exception processing in a user terminal 10A; a prohibition means 22 which temporarily prohibits execution of the detected exception processing; a first report means 23 which reports, when the execution instruction of exception processing is detected, that the execution instruction is related to exception processing, and execution of the exception processing is laid in a temporary prohibited state to a user as an exception warning; a transfer means 24 which transfers, when exception processing is detected by the detection means 21 after reporting the exception warning, the content of the exception processing to an operation participant terminal 10B; and a control means 26 which controls the user terminal 10A according to an answer instruction input from the operation participant terminal 10B. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a technique suitable for use in operations that require a high-risk judgment with immediacy, such as securities transactions (stock transactions) and foreign currency transactions.

  2. Description of the Related Art In recent years, companies have established a workflow system (for example, see Patent Documents 1 to 4 below) that circulates electronic data using an in-house LAN (Local Area Network) along with the digitization of various operations. Processing and approval processing are being performed electronically.

  In such a workflow system, an escalation function (superior function) is usually provided as a program, and a user (employee) uses this escalation function to apply for approval to a superior (supervisor), Work with the approval and approval of the superior (supervisor) through the workflow system.

  On the other hand, for example, the technology disclosed in Patent Document 5 below has the authority to approve approval of transaction details in transactions of financial institutions such as banks, as described in paragraph 0001 of Document 5. "Providing a transaction approval system that automates selection of approval authority and extraction of authorized approvers and notifies approval requests so that officers can execute approvals quickly and reliably." In paragraph 0024, when a transaction requiring approval of a supervisor such as a supervisor or manager occurs during business, the operator himself / herself sends an approval request message to the terminal management server to request a transaction approval. It is described to do.

  Further, for example, in paragraph 0002 of Patent Document 6 below, it is described that “a transaction in a financial institution requires an approval according to the amount of the transaction in order to prevent a general operator's fraud”. Approval processing by a third party to prevent fraud has been conventionally performed.

Further, for example, the technique disclosed in Patent Document 7 below is such that, as described in Paragraph 0001 of the same Document 7, the received exchange data is transmitted to the host device as it is or after being corrected or verified. This is a facsimile exchange centralized processing system (fax OCR system) for financial institutions that performs centralized processing of exchange data, and aims to automatically transfer important transactions and sensitive transactions to the processing of officers. . Then, in paragraph 0021 of the same document 7, “The clerk checks the transfer request form carefully so that an error does not occur in the transaction, and as shown in FIG. In the paragraph 0025 of the same document 7, “Proceed to step P8 if there is no mark in the position distribution column, proceed to step P9 if there is a mark in the position distribution field”. “At Step P8, it is determined whether or not the data matches the pre-registered executive client distribution data, or whether or not the data satisfies a predetermined condition (for example, the transfer amount is a predetermined amount or more). If it matches with the above-mentioned data for executive client distribution, or if a predetermined condition is satisfied, the process proceeds to step P9, whether the data does not match with the above-mentioned executive client client data, If the predetermined condition is not satisfied, the process proceeds to Step P10. "That is, the transaction of the predetermined condition is automatically transferred to the officer's process without requesting / requesting approval at the will of the person in charge. Yes.
JP 2001-344392 A JP 2002-082836 A JP 2003-050905 A JP 2004-220529 A JP-A-2005-222243 JP 2003-168000 A Japanese Patent Laid-Open No. 11-110465

  By the way, for business operations that require immediacy, such as securities transactions (stock transactions), foreign currency transactions, etc., the escalation function of the workflow system disclosed in Patent Documents 1 to 4 above is used to seek approval from superiors and the like. Since the stock price and foreign currency may fluctuate greatly while waiting for approval, the transaction timing may be missed, so the person in charge (user / employee) will make a judgment based on their own judgment. There are many cases.

  However, in this case, on the terminal where the person in charge at the site performs input related to the transaction, if the person in charge tries to execute an exception process based on an input that is not specified in advance, an alert is displayed, and the input is actually performed. The person in charge at the site is prompted to confirm whether it is correct or whether to execute the exception handling. The alert display is performed in multiple stages, and the exception handling is executed after several confirmations / judgments, or the person in charge at the site recognizes that it is an incorrect input. Execution is interrupted. By performing confirmation / judgment based on such alert display, it is possible to safely execute on-site exception processing without the approval of the senior manager, etc., or to stop execution of processing due to erroneous input. Immediateness and safety can be ensured.

  However, even if the person in charge on the spot displays alerts in multiple stages as described above due to unspecified or incorrect inputs, the transaction processing hastened without confirming the contents of the alert display. Clicking the “Approve (OK)” button continuously may cause exception processing or transaction processing based on an erroneous input, resulting in a major trouble.

  For example, at the time of stock trading, you should input “1” and “650,000” in reverse, and enter 650,000 shares for 1 yen. When you try to enter and execute a transaction to be sold, there are usually too many “650,000 shares”, so an alert is displayed about this, and “1 yen” is too few, so an alert about this Display is also performed.

However, because the person in charge at the site rushed the transaction process, the “OK” button was continuously clicked without confirming such an alert display, and the wrong transaction process was executed. The event that has been invited is actually happening.
In other words, the above-described trouble and damage cannot be prevented by a mechanism that displays an alert only to the person who has made an incorrect input or an unspecified input (person in charge at the site).

  On the other hand, in Patent Documents 5 to 7, as described above, transactions that require approval of officers, necessity of approval processing according to the amount of the transaction to prevent fraud, important transactions / attentional transactions Is disclosed, and a technique is disclosed in which processing is performed to the officer as necessary. If such a technology is applied as it is to a task that requires immediacy as described above, the official will be notified immediately when the occurrence of an unspecified or erroneous input is automatically determined. The safety of transaction processing will be ensured and troubles and damages will be prevented. However, whenever an unspecified or incorrect input occurs, the officer will be notified and the transaction will be processed. If it is left to the judgment of the officers whether or not to execute, the immediacy of transaction processing is obviously impaired.

  The present invention was devised in view of such problems, and in operations that require immediate and high-risk judgment, execution instructions for erroneous processing based on incorrect inputs and exceptional processing based on unspecified inputs. If a third party (administrator, supervisor, supervisor, etc.) other than the person who gave the instruction (administrator in the field) can immediately confirm the exception handling, The purpose is to enable the above operations to be performed without impairing immediacy and without causing trouble or damage.

In order to achieve the above object, the gist of the present invention is to use the following business management system, business management server, and business management program.
(1) A business management system according to the present invention includes a user terminal for performing data processing by a user to perform data processing, and business involvement for business participants who are involved in the business other than the user. And a business management server that is communicably connected to the user terminal and the business participant terminal, and includes at least a processing unit and a storage unit to manage the business by the user terminal. In addition, the processing unit of the business management server compares the input data input in response to the execution instruction at the user terminal with the pre-set in the storage unit, and the input data is outside the pre-set. In some cases, detection means for detecting an execution instruction at the user terminal as an instruction for executing exception processing at the user terminal, and when the execution instruction for the exception processing is detected by the detection means, Exception handling Prohibiting means for temporarily prohibiting execution, and when the detection means detects the execution instruction of the exception process, the execution instruction in the user terminal relates to the exception process, and the execution of the exception process by the prohibition means Is notified to the user of the user terminal as an exception warning, and the input data is outside the regulation after the notification of the exception warning by the first notification means. When the detection means detects that the execution instruction at the user terminal is an exception processing execution instruction, the transfer means transfers the exception processing content to the business participant terminal, and the transfer means transfers the exception processing content. In response to a response instruction input from the business participant terminal by the business participant who refers to the content of the exception processing, the temporary prohibition of the exception processing by the prohibiting means is canceled and the user terminal The user terminal is controlled so as to execute the exception processing or to confirm prohibition of the execution of the exception processing, while the input data is specified by the first notification means after the exception warning is notified. If the detection means detects that the execution instruction at the user terminal is not an execution instruction for exception processing, the temporary prohibition state by the prohibition means is canceled and the execution instruction is sent to the user terminal. It functions as a control means for controlling the user terminal so as to execute.

  (2) In such a business management system of the present invention, a plurality of the business participant terminals are provided, and the transfer means prioritizes a plurality of business participant terminals according to a priority order set in advance in the storage unit. A business participant terminal having a higher rank may be selected, and the contents of the exception processing may be transferred to the selected business participant terminal.

  (3) In the above item (2), the processing unit of the business management server uses the business participant terminal who should use the business participant terminal in the selected business participant terminal. The transfer means has a function as a determination means for determining whether or not the job participant is in use, and when the determination means determines that the business participant himself / herself is in use, the transfer means On the other hand, if it is determined by the determining means that the business participant is not in use, the business participant terminal with the next highest priority may be selected according to the priority.

(4) In the above item (2), the processing unit of the business management server is using the business participant terminal by the business participant who should use the business participant terminal at each business participant terminal. The transfer means has a function as a judging means for judging whether or not the business participant with the highest priority among the business participant terminals determined by the judging means to be in use by the business participant himself / herself. The contents of the exception processing may be transferred to the participant terminal.

  (5) In the above item (4), the priority is set according to the position of the business participant, and the user is assigned to the business participant terminal that is determined to be in use by the business operator. When a business participant terminal used by the higher-level business participant himself / herself is included in the position of the user of the terminal, the transfer means includes the business participant terminal used by the higher-level business participant himself / herself. The highest one of them may be selected, and the contents of the exception processing may be transferred to the selected business participant terminal.

  (6) In the above item (4) or (5), the priority is set according to the position of the business participant, and the business participant terminal for which the business participant has been determined to be in use by the judging means In the case where only the business participant terminal used by the business participant who is below the position of the user of the user terminal is used, the transfer means is the business participant terminal used by the business participant below the position. The two or more business participant terminals are selected in descending order of position from the above, and the contents of the exception processing are transferred to the selected two or more business participant terminals, and the control means includes the two or more business participant terminals. If any of the response instructions from the participant terminal approves the execution of the exception processing, the temporary prohibition of the exception processing by the prohibiting unit is canceled and the user terminal is caused to execute the exception processing. The user terminal may be controlled.

(7) In the above item (6), when at least one of the response instructions from the two or more business participant terminals denies execution of the exception processing, the control means The user terminal may be controlled to confirm execution prohibition (formally prohibit execution of exception processing).
(8) In the above item (6) or (7), when two or more business participant terminals are not included in the business participant terminal being used by the business participant who is below the position, the control means The user terminal may be controlled to confirm the prohibition of the execution of the exception process (formally prohibit the execution of the exception process).

(9) In any one of the above items (3) to (8), when a plurality of business participant terminals do not include a business participant terminal used by the business participant himself / herself, the control means The user terminal may be controlled to confirm the prohibition of the execution of the exception process (formally prohibit the execution of the exception process).
(10) In any one of the above items (3) to (9), the determination means logs in with the identity of the business participant who should use the business participant terminal in each business participant terminal. In such a case, it may be determined that the user of the business participant terminal is the business participant himself / herself.

(11) In any one of the above items (3) to (10), the determination means is configured when each business participant terminal is in an online state, not in a screen saver state, and during a mouse / key operation period. It may be determined that the business participant terminal is in use.
(12) In any one of the above items (2) to (11), the transfer unit transfers the contents of the exception processing to the selected business participant terminal, and the business is performed even if a predetermined time has elapsed. When there is no response instruction from the participant terminal, the business participant terminal with the next highest priority may be selected according to the priority, and the contents of the exception processing may be transferred to the selected business participant terminal.

  (13) In any one of the above items (1) to (12), after the processing unit of the business management server notifies the exception warning by the first notification means, the input data is outside the specified range. If the detection means detects that the execution instruction at the user terminal is an execution instruction for exception processing, the execution instruction at the user terminal relates to exception processing, and the exception processing is performed by the prohibition means. And a function as a second notification means for notifying the user of the user terminal that the content of the exception processing is transferred to the business participant terminal by the transfer means. Also good.

  (14) The business management server according to the present invention includes a user terminal for performing data processing so that a user performs data processing, and business participation for business participants who are involved in the business other than the user. In a system provided with a user terminal, it is communicably connected to the user terminal and the business participant terminal, and is configured to have at least a processing unit and a storage unit in order to manage the business by the user terminal The processing unit compares the input data input in the execution instruction at the user terminal with the pre-set in the storage unit, and the input data is outside the pre-set Detection means for detecting an execution instruction at the user terminal as an execution instruction for exception processing at the user terminal, and the exception processing by the user terminal when the execution instruction is detected by the detection means. The fruit When the execution instruction of the exception process is detected by the detection means, the execution instruction in the user terminal relates to the exception process, and the execution of the exception process is performed by the prohibition means. A first notification means for notifying the user of the user terminal that the information is temporarily prohibited as an exception warning; and after the notification of the exception warning by the first notification means, When the detection means detects that the execution instruction at the user terminal is an exception processing execution instruction, the transfer means transfers the contents of the exception processing to the business participant terminal, and is transferred by the transfer means. In response to a response instruction input from the business participant terminal by the business participant who referred to the contents of the exception processing, the temporary prohibition of the exception processing by the prohibition unit is canceled and the user terminal Example The user terminal is controlled to execute external processing or to confirm the prohibition of execution of the exception processing, while the input data is within the specification after notification of the exception warning by the first notification means. When the detection means detects that the execution instruction at the user terminal is not an execution instruction for exception processing, the temporary prohibition state by the prohibition means is canceled and the execution instruction is sent to the user terminal. It functions as a control means for controlling the user terminal so as to be executed.

  (15) A business management program according to the present invention includes a user terminal for performing data processing so that a user performs data and a business participation for a business participant who is involved in the business other than the user. In a system provided with a user terminal, a function for managing work performed by the user terminal is realized in a computer, and input data input in response to an execution instruction at the user terminal and a storage unit of the computer Detecting means for comparing a pre-set rule and detecting an execution instruction at the user terminal as an exception process execution instruction at the user terminal when the input data is outside the rule; A means for temporarily prohibiting execution of the exception processing by the user terminal when the instruction for executing the exception processing is detected by the means, and an instruction for executing the exception processing by the detecting means. If it is known, the user terminal user is notified as an exception warning that the execution instruction in the user terminal is related to exception processing and the execution of the exception processing is temporarily prohibited by the prohibition means. A first notifying means for notifying, and a means for detecting that the input data is out of the regulation after the notification of the exception warning by the first notifying means, and that the execution instruction at the user terminal is an instruction for executing an exception process. The transfer processing unit transfers the contents of the exception processing to the business participant terminal, and the business participant refers to the exception processing transferred by the transfer unit from the business participant terminal. In response to the input response instruction, the temporary prohibition of the exception processing by the prohibiting means is canceled and the user terminal is caused to execute the exception processing, or the prohibition of execution of the exception processing is confirmed. Thus, while controlling the user terminal, after the notification of the exception warning by the first notification means, the input data is within the rules, and the execution instruction at the user terminal is not an execution instruction for exception processing. When detected by the detection means, the computer is caused to function as a control means for controlling the user terminal so that the temporary prohibition state by the prohibition means is released and the user terminal is caused to execute the execution instruction. It is characterized by that.

According to the business management system, business management server, and business management program of the present invention described above, at least one of the following effects or advantages can be obtained.
(i) When an exception processing execution instruction is detected at a user terminal, the execution of the exception processing by the user terminal is temporarily prohibited. And the user of the user terminal is notified as an exception warning that the exception processing is temporarily prohibited. When the exception processing is resolved by the user changing the input data in response to the exception warning notification, that is, after the exception warning notification, the input data is within the regulation and executed on the user terminal. When it is detected that the instruction is not an execution instruction for exception processing, the temporary prohibition state is canceled and processing based on the execution instruction from the user terminal is executed. In contrast, if the user did not change the input data at all in response to the exception warning notification or the input data was changed, the exception processing could not be resolved. If an instruction to execute exception processing on the user terminal is detected even after the notification, the contents of the exception processing are transferred to the business participant terminal used by the business participant and displayed as the content of the exception processing. In response to the response instruction input from the business participant terminal by the business participant who referred to the processing content, the exception prohibition is temporarily released and the user terminal executes the exception processing, or the exception processing The user terminal is controlled so as to confirm the prohibition of execution (formally prohibit the execution of exception processing). As described above, when the user terminal tries to execute the exception process, the execution of the exception process is temporarily prohibited. First, an exception warning notification is given to the user to give the user an opportunity to respond. Therefore, if the execution instruction determined to be exception processing is based on an erroneous input, the user can immediately cope with the erroneous input, and the process can be executed without impairing immediacy. On the other hand, the exception processing content (warning screen) is transferred to the business participant terminal only if the status of the exception processing has not been resolved even after the response opportunity has been given. It is possible to prompt the user to confirm the contents of the exception processing and determine whether to execute or prohibit the exception processing according to the confirmation result. Therefore, when an exception process is detected in a business that needs to make a high-risk decision immediately, as described above, the user is given an opportunity to take action once and use an incorrect process based on incorrect input data. The user can respond immediately and can ensure immediacy, but when the user is given an opportunity to respond to the exception, he / she is instructed to execute exception handling based on unregulated input. A business participant other than the user himself / herself can confirm the exception handling, and can perform the business without impairing immediacy and without causing trouble or damage.

  (ii) At this time, a plurality of business participant terminals are provided, and according to the priorities set in advance for these business participant terminals, a business participant terminal having a higher priority is selected and the contents of exception processing (warning screen) The contents of the exception process (warning screen) are preferentially transferred to the business participant who can reliably determine the contents of the exception process that the user tried to execute. Is determined immediately and accurately whether it is based on an incorrect input or the like and should not be executed, or is a special case and may be executed exceptionally. Become.

(iii) When it is determined that the business participant who should use the business participant terminal at the selected business participant terminal is using the business participant terminal, exception handling is performed on the business participant terminal. While transferring the contents (warning screen), if it is determined that the person involved in the business is not in use, select the business participant terminal with the next highest priority, and the contents of exception processing immediately while using the terminal (Warning screen) The person involved in the business who can refer to the (Warning screen) can directly prompt the user to confirm the content of the exception processing by directly showing the content of the exception processing (Warning screen). In a business that needs to make a high-risk judgment with immediacy, it is possible to realize a third-party determination of exception processing without impairing the immediacy, and prevent trouble and damage from occurring. If the business participant is not using the terminal, the business participant terminal with the next highest priority is selected, and the content of the exception processing (warning screen) is determined after performing the same identity determination as above. As a result, exception processing contents (warning screen) are transferred to the business participant terminal with the highest possible priority as soon as possible, so that accurate determination of exception processing can be made quickly. .

  (iv) Among the business participant terminals determined to be in use by the business participant himself / herself, the contents of the exception processing (warning screen) are transferred to the business participant terminal with the highest priority, thereby allowing the business participant to Exception handling content (warning screen) is directly transferred to the highest priority terminal that is known to be in use by the business participant terminal, so the exception handling by the user can be performed more quickly. It is possible to prompt confirmation of the contents, and in business that needs to make a high-risk judgment with immediacy, it is possible to realize third-party judgment of exception processing while ensuring the immediacy, and trouble and damage can occur in advance Can be prevented.

  (v) Priorities are set according to the positions of business participants, and the highest one of the business participant terminals in use by the business participant higher than the user's position is selected, and exception handling is performed. By directly transferring the contents (warning screen), the person in charge of the business who is higher than the job title of the user, that is, the person in charge of the business with high reliability in determining the exception processing, Exception processing can be promoted while ensuring the immediacy of tasks that require prompt judgment of the contents of exception processing by the user more promptly and the user who is in use needs to make a high-risk judgment. 3rd party judgment can be realized, and trouble and damage can be prevented.

  (vi) Priorities are set in accordance with the positions of business participants, and when all the business participants who are using the business participant terminals are below the user's position, the job When two or more business participant terminals are selected in descending order and the contents of the exception process (warning screen) are transferred, and any of the response instructions from these business participant terminals approves the execution of the exception process If the user terminal executes exception handling and at least one of these response instructions denies exception handling execution, the exception handling execution decision is confirmed (exception handling execution is officially prohibited) ) As a result, if there are only those who have a job title or less as business participants who should make exception handling decisions, exception handling will be approved only by comprehensive judgment by multiple people. Even if there are no business personnel such as managers and supervisors who are highly reliable, it is possible to carry out business without causing trouble or damage.

(vii) The number of business participants who can immediately make a decision on exception handling is below the user's position and the number has not reached the prescribed number, or multiple business participant terminals are all in use If it is not in the state, the prohibition of execution of exception processing is confirmed (exception processing execution is formally prohibited). This makes it impossible to execute exception handling in the event that a comprehensive judgment cannot be made by a business person below the user's position or a judgment cannot be made by a business person other than the user. Although it will lack immediacy, high-risk exception handling can be prohibited, and trouble and damage can be prevented without fail.

  (viii) Whether the user of the business participant terminal is the business participant himself / herself depending on whether or not the login is performed with the name of the business participant who should use the business participant terminal at each business participant terminal It is possible to determine whether or not each business participant terminal is in use, depending on whether each business participant terminal is online, not in the screen saver state, and during the mouse / key operation period. It is possible to determine whether the business participant who should use the business participant terminal in the business participant terminal is using the business participant terminal. The determination can be performed very easily.

(ix) If there is no response instruction from the business participant terminal after the exception processing has been transferred to the selected business participant terminal (warning screen), the task with the next highest priority according to the priority By selecting the participant's terminal and transferring the contents of the exception handling (warning screen), in the unlikely event that the transfer recipient's business participant is using the terminal and cannot respond to the response instruction for some reason, The contents of the exception processing (warning screen) can be quickly transferred to the next highest priority business participant's terminal, and the third party judgment of the exception processing can be realized while ensuring the immediacy. Occurrence can be prevented in advance.

  (x) When an exception processing execution instruction is detected after notification of an exception warning to the user, the execution instruction in the user terminal relates to the exception processing, and the execution of the exception processing is temporarily prohibited and the exception processing is performed. By notifying the user of the user terminal that the contents of the message will be transferred to the business participant terminal, the user is instructed to execute the exception process, and the process is prohibited for that reason. Can recognize that it is waiting for a decision by the person in question, reconfirm the contents of the exception handling, wait for a response instruction from the person involved in the work, and It is possible to directly interact and take various measures.

Embodiments of the present invention will be described below with reference to the drawings.
[1] First Embodiment of the Present Invention [1-1] Configuration of the First Embodiment FIG. 1 is a block diagram showing the configuration of a business management system (business management server) as the first embodiment of the present invention. As shown in FIG. 1, the business management system (in-house system) 1 according to the first embodiment performs processing that requires immediate and high-risk judgment, such as securities transactions (stock transactions), foreign currency transactions, etc. It is used in a company that handles processing, and is connected to a plurality of terminals 10, a management server 20, and a proxy server 30 through a network (in-house LAN (Local Area Network)) 40 so that they can communicate with each other. It is an information processing system constructed in this way. 1, n + 1 terminals 10 identified by reference numerals 10A, 10B-1, 10B-2,..., 10B-n are illustrated as will be described later. However, n is a natural number of 2 or more.

Each terminal 10 is a personal computer or the like used or carried by an employee (employee) in the company or the like, and functions as various means by executing a storage unit (not shown) such as a hard disk or various programs. And a processing unit (CPU (Central Processing Unit); not shown). Each terminal 10 is configured to be connected to an external communication network (not shown; including, for example, the Internet, a public line network, etc.) via the LAN 40 and the proxy server 30 and can be connected to various external servers. .

  In the present embodiment, these terminals 10 include a user terminal 10A in which a user (a person in charge in the field) inputs data so as to execute a transaction operation based on his / her own judgment and executes a transaction process, and the user A business participant terminal 10B for a business participant who is involved in the transaction work other than (the person in charge at the site) (specifically, a supervisor, a superior, a colleague, a subordinate, etc. in a department related to the transaction work) is included. . In particular, FIG. 1 shows a business management system 1 including one user terminal 10A and n business participant terminals 10B. In the following description, n business participant terminals 10B When specifying each, the code | symbol 10B-1, 10B-2, ..., 10B-n shall be used.

  Further, as described above, the business management server 20 is connected to each terminal 10 through the in-house LAN 40 so as to be able to communicate with each other, and manages business processing by the user terminal 10A. The business management server 20 includes a detection unit 21, a prohibition unit 22, It functions as the notification means 23, the transfer means 24, the determination means 25, and the control means 26. The functions as these means 21 to 26 are realized by executing a business management program preinstalled in the storage unit 20b by a processing unit (CPU) 20a constituting the business management server 20.

  Here, the storage unit 20b is a ROM, RAM, hard disk built in the business management server 20, or a storage device connected to or externally attached to the business management server 20, such as a flexible disk, a CD (CD-ROM, CD-R). , CD-RW, etc.), DVD (DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD + R, DVD + RW, etc.), magnetic disk, optical disk, magneto-optical disk, IC card, ROM cartridge, magnetic tape, etc. This is a storage device using the recording medium.

  When an execution instruction (for example, an execution instruction such as a stock transaction sell order process or a buy order process) is performed at the user terminal 10A, the detection unit 21 stores in advance data stored in the execution instruction in the storage unit 20b. A comparison with a predetermined reference value (specified value) determines whether the input data is within the specified range or not specified. If the input data is out of the specified range, the process instructed to be executed by the user terminal 10A is an exception process. On the other hand, if it is within the regulation, the process executed on the user terminal 10A is detected as a normal process.

  For example, as the specified values for the sell order in the stock transaction, the specified range 1-1000 for the number of shares to be sold and the specified range ¥ 100 to ¥ 1000000 for the sell price are set in the storage unit 20b. In this case, when a selling order execution instruction is performed by the user terminal 10A, the detection means 21 compares the number of shares to be sold and the selling price, which are data input at the time of the execution instruction, with the specified range, and the number of shares to be sold and the selling price. If at least one of these is outside the specified range, the process instructed to be executed by the user terminal 10A is detected as an exception process.

  At this time, in the user terminal 10A, for example, as described above, in the case of stock trading, “1” and “650,000” are mistakenly reversed in the place where an input regarding a transaction for selling 1 share at 650,000 yen should be made. When the execution instruction is issued for a transaction for selling 150,000 shares for 1 yen, both the number of shares to be sold and the selling price are out of the specified range (not specified). Is detected as an execution instruction.

Note that the specified value for the selling price or the buying price in stock trading may be set within a range of, for example, X ± X · k (0 <k ≦ 0.1), for example, based on the current stock price X of the trading target stock. Good.
In addition, when the input data at the user terminal 10 is changed after notification of an exception warning by the notification unit 23 (function as the first notification unit) described later, the detection unit 21 changes the input data after the change, By comparing with a reference value (specified value) predetermined in the storage unit 20b, it is determined whether the input data after the change is within the regulation or not, and if it is outside the regulation, the user terminal 10A executes While the instructed process is detected as an exception process, if it is within the regulation, it functions to detect the process executed on the user terminal 10A as a normal process.

  The prohibition means 22 temporarily prohibits the execution of exception processing by the user terminal 10A when the detection means 21 detects the exception processing execution instruction in the user terminal 10A as described above. The temporary prohibition state of exception processing execution by the prohibition unit 22 is canceled according to an instruction from the control unit 26 to be described later, or a formal prohibition state (a state in which prohibition is confirmed from the temporary prohibition state) )

  In the business management system 1 of the present embodiment, the execution instruction for the transaction business by the user terminal 10A is managed by the business management server 20, is executed via the business management server 20, and is finally sent to the external transaction system. It is assumed that such an execution instruction is transmitted and output to the transaction system via the proxy server 30 upon receiving permission from the business management server 20. With this configuration, the prohibition means 22 of the business management server 20 disallows the exception processing execution instruction, so that even if the user terminal 10A clicks the “approval (OK)” button, this user Execution of exception processing by the terminal 10A can be prohibited.

  When the detection unit 21 detects the execution instruction of the exception process, the notification unit 23 relates to the exception process, and the prohibition unit 22 temporarily prohibits the execution of the exception process. In addition to serving as a first notification means for notifying the user of the user terminal 10A as an exception warning, the input data is not specified even after the exception warning is notified by the function as the first notification means. When the detection means 21 detects that the execution instruction at the user terminal 10A is an exception processing execution instruction (details will be described later), the execution instruction at the user terminal 10A relates to exception processing and is prohibited. 22 that the execution of the exception process is temporarily prohibited, and that the content of the exception process is transferred to the business participant terminal 10B by the transfer unit 24. It is intended to function as a second notification unit configured to notify the user of the use terminal 10A. The notification by the notification means 23 is performed, for example, by a warning display (alert display) using a pop-up window on the display of the user terminal 10A and a warning sound (alert sound) generated by the speaker of the user terminal 10A.

  The transfer unit 24 detects that the input data is out of regulation after the notification of the exception warning by the notification unit 23 (function as the first notification unit) and that the execution instruction at the user terminal is an execution instruction for exception processing. When detected by means (details will be described later), one business participant terminal 10B having a higher priority is selected in accordance with the priorities preset for the plurality of business participant terminals 10B, and the selected one business The contents of exception processing are transferred to the participant terminal 10B and displayed as a warning screen.

  The priority order of the business participant terminal 10B is set according to, for example, the position of the business participant who should use each business participant terminal 10B. More specifically, among the superiors (administrators) who directly belong to the user of the user terminal 10A, the person with the highest position (for example, the manager; the terminal 10B for the manager) is ranked first, and the next highest position A person (for example, a section manager's terminal 10B) is ranked second, and a person with a higher position (for example, a section manager's terminal 10B) is ranked third. In order to have colleagues and subordinates in addition to the top three, the colleague's terminal 10B is ranked fourth and the subordinate's terminal 10B is ranked fifth. If there are multiple persons with the same position, priorities are set appropriately among peers. In the business management system 1 shown in FIG. 1, for example, the business participant terminal 10B-1 has the highest priority, the business participant terminal 10B-n has the lowest priority, and the business participant terminal 10B-i (i = Assume that the priority order of 1, 2,..., N) is set to the i-th order.

  At this time, for example, the transfer unit 24 captures the display screen on the display of the user terminal 10A as it is when the user instructs execution of the exception process in the user terminal 10A, and warns the display screen. Transfer as a screen (contents of exception handling). Then, when transferring the warning screen, which is the content of the exception process, the transfer unit 24 sends a message requesting the transfer destination business participant to determine the exception process that is about to be executed on the user terminal 10A. It is configured so as to be transferred to one selected business participant terminal 10B in a state where it is included in the warning screen.

  In addition, when the transfer unit 24 selects one business participant terminal 10B, the determination unit 25 selects the business participant terminal 10B in the business participant terminal 10B selected by the transfer unit 24 before transferring the contents of the exception processing. It is determined whether or not the business participant himself / herself who should use is using the business participant terminal 10B.

Here, as will be described later with reference to FIG. 3, the determination unit 25 uses the name of the business participant who should use the business participant terminal 10 </ b> B in the business participant terminal 10 </ b> B selected by the transfer unit 24. When login is performed, it is determined that the user of the business participant terminal 10B is the business participant himself / herself, and the business participant terminal 10B is in an online state, not in a screen saver state, and in a mouse / key operation period. When it is in the middle (for example, within a predetermined time since the last mouse or key operation was detected), it is determined that the business participant terminal 10B is in use.

  The transfer unit 24 transfers the warning screen to the business participant terminal 10B when the determination unit 25 determines that the business participant is in use, while the determination unit 25 uses the business participant himself / herself. If it is determined that it is not in the middle, one business participant terminal 10B having the next highest priority is selected according to the priority order, and the above-described one business participant terminal 10B is selected by the determination means 25 and the transfer means 24 as described above. The same processing is performed.

  In addition, after a warning screen is transferred to the selected business participant terminal 10B, if a response instruction input from the business participant terminal 10B is not received by the business participant referring to the warning screen even after a predetermined time has passed, the transfer is performed. The means 24 selects one business participant terminal 10B having the next highest priority according to the priority order, and performs the same processing as described above by the judging means 25 and the transfer means 24 for the selected one business participant terminal 10B. Do.

  When the response instruction input from the business participant terminal 10B by the business participant who refers to the warning screen is to approve (accept) the execution of the exception process by the user terminal 10A, the control unit 26 prohibits the control unit 26. The user terminal 10A is controlled to cancel the temporary prohibition of exception processing by the user terminal 10A and cause the user terminal 10A to execute exception processing, while the response instruction denies execution of the exception processing by the user terminal 10A. In some cases, the user terminal 10A is controlled so as to confirm the prohibition of the execution of the exception process (formally prohibit the execution of the exception process). In addition, the control unit 26 confirms that the input data is within the regulation after the notification of the exception warning by the notification unit 23 (function as the first notification unit), and that the execution instruction at the user terminal 10A is not the execution instruction for the exception process. When detected by the detection means 21, the user terminal 10A is controlled so that the temporary prohibition state by the prohibition means 22 is released and the user terminal 10A is caused to execute an execution instruction.

  As will be described later with reference to FIG. 2 (particularly, steps S107 to S112), the control unit 26 performs exception processing in the user terminal 10A after the exception warning notification by the notification unit 23 (function as the first notification unit). A change detection function for detecting whether or not the input data determined to be changed, a timer function for measuring the elapsed time after notification of an exception warning by the notification means 23 (function as the first notification means), and this timer function A time comparison function that compares the time measurement result with a predetermined time (for example, 1 minute), a counter function that counts the number of changes of input data at the user terminal 10A after the exception warning notification, There is provided a number comparison function for comparing the counting result of the counter function with a predetermined number of times (for example, once) set in advance.

  In this embodiment, the time comparison function of the control unit 26 causes a predetermined time to elapse after the exception warning is notified by the notification unit 23 (function as the first notification unit) regardless of whether or not the input data is changed. In addition, when the situation where the input data is not within the regulation is detected, or the counter function of the control means 26, the number of changes of the input data after the exception warning notification by the notification means 23 (function as the first notification means) When the situation where the input data is not within the regulation is detected even if the number of times reaches the predetermined number, the processing by the notification means 23 (function as the second notification means), the transfer means 24 and the determination means 25 described above is executed. The

Note that, as a result of the determination by the determination unit 25, the control unit 26 also executes the current exception process even when the plurality of business participant terminals 10 </ b> B do not include the business participant terminal 10 </ b> B being used by the business participant himself / herself. The user terminal 10A is controlled so as to confirm the prohibition (formally prohibit the execution of exception processing).
The functions as the notification unit 23 and the transfer unit 24 are realized by controlling a communication function (communication interface) generally provided in a computer or the like that can constitute the business management server 20 by the processing unit 20a.

  Further, the notifying unit 23 provides information about the processing (whether it was executed with the prohibition canceled or formally prohibited) finally executed by the control unit 26 for the current exception processing. It also fulfills the function of notifying the user of the terminal 10A. The notification is also performed, for example, by a pop-up window display on the display of the user terminal 10A and a warning sound (alert sound) generated by the speaker of the user terminal 10A.

  In the present embodiment, the user terminal 10A and the business participant terminal 10B are individual terminals used by different persons as described above, and the user terminal 10A and the business participant terminal 10B are The business management server 20 connected so as to be communicable can detect the exception process detected by the detection unit 21, the prohibition target by the prohibition unit 22, the notification target (first notification unit, second notification unit) 23, and the notification target or control unit. The user terminal 10A to be controlled by H.26, the warning screen transfer destination by the transfer means 24, and the business participant terminal 10B to be determined by the determination means 25 are identified with identification information (ID number, mail address, etc.) specific to each terminal. ) In advance, the processing unit 20a refers to the storage unit 20b, so that these users The end 10A and operational participant terminal 10B, the terminal-specific identification information (ID number, email address, etc.) are enabled identification and identified by.

[1-2] Operation of First Embodiment Next, the operation of the business management system 1 (business management server 20) according to the first embodiment of the present invention configured as described above will be described with reference to the flowchart (steps shown in FIG. 2). A description will be given according to S101 to S125).

  In the business management system 1 of the first embodiment, the execution instruction for the transaction business by the user terminal 10A is managed by the business management server 20, and if any execution instruction is given by the user terminal 10A (in step S101) YES route), the data input by the user at the time of execution instruction is compared by the detection means 21 with a predetermined reference value (specified value; the specified range) (step S102), and whether the data is within the specified range. By determining whether it is out of the specified range, it is determined whether or not the execution instruction given at the user terminal 10A is an exception process execution instruction (step S103).

  If the input data is within the specified range, it is determined that the execution instruction given at the user terminal 10A is not an exception process execution instruction (NO route in step S103), and the execution instruction is sent to the job management server 20 (control). The processing based on the execution instruction is permitted as usual (step S104), and the processing returns to step S101.

  On the other hand, if the input data is outside the specified range, it is determined that the execution instruction given at the user terminal 10A is an exception process execution instruction, that is, the detection means 21 executes the exception process at the user terminal 10A. An instruction is detected (YES route in step S103), and the prohibiting means 22 temporarily disallows the execution instruction, and temporarily prohibits execution of exception processing by the user terminal 10A (step S105).

  Thereafter, the function as the first notification means of the notification means 23 indicates that the execution instruction in the user terminal 10A is related to exception processing, and the execution of exception processing is temporarily prohibited by the prohibition means 22. Then, the user terminal 10A is notified as an exception warning (step S106).

  After the exception warning notification, the change detection function of the control means 26 detects whether or not the input data determined to be exception processing in the user terminal 10A has been changed (step S107), and is not changed (step S107). (NO route) of the control means 26, whether the elapsed time after the exception warning notification (time measured by the timer function of the control means 26) has passed a predetermined time (for example, 1 minute) by the time comparison function of the control means 26 Whether or not is detected (step S108).

  When the predetermined time has not elapsed (NO route of step S108), the process returns to step S107, while when the predetermined time has elapsed (YES route of step S108), that is, after the exception warning notification, the input data is changed. If the input data does not fall within the specified range even if the predetermined time has passed regardless of the presence or absence, the process proceeds to step S113 described later.

  In step S107, when it is detected that the input data is changed in the user terminal 10A by the change detection function of the control means 26 (YES route), the input data after the change is predetermined by the detection means 21. It is compared with a reference value (specified value; the specified range) (step S109), and it is determined whether the input data after the change is within the specified range or outside the specified range, thereby changing the input data made at the user terminal 10A. It is determined whether or not the subsequent execution instruction is an exception processing execution instruction (step S110).

  If the input data after the change is within the specified range, it is determined that the execution instruction given at the user terminal 10A is not an execution instruction for exception processing (NO route of step S110), and the prohibiting means 22 is controlled by the control means 26. (Step S111), the execution instruction based on the changed input data is permitted by the business management server 20 (control means 26), and the processing based on the execution instruction is executed as usual (step S111). S104), the process returns to step S101.

  On the other hand, when the input data is out of the specified range, the execution instruction based on the changed input data made at the user terminal 10A is determined to be an exception process execution instruction, that is, the user is detected by the detection means 21. An exception processing execution instruction in the terminal 10A is detected (YES route in step S111), and the number of input data changes in the user terminal 10A (control means 26) after the exception warning is notified by the above-mentioned number comparison function of the control means 26. It is detected whether the number of times counted by the counter function has reached a predetermined number (for example, once) (step S112).

  When the number of changes of input data has reached a predetermined number (YES route of step S112), that is, when the input data does not fall within the specified range even after the number of changes of input data after the exception warning notification reaches the predetermined number of times. Shifts to step S113 to be described later. If the number of changes of input data does not reach the predetermined number (NO route of step S112), the process proceeds to step S108, and as described above, the elapsed time after the exception warning notification (by the timer function of the control means 26). It is detected whether or not a predetermined time (for example, 1 minute) has elapsed.

In step S113, the transfer unit 24 captures the display screen on the display of the user terminal 10A when the user gives an instruction to execute the exception process in the user terminal 10A.
Further, due to the function of the notification means 23 as the second notification means, the execution instruction in the user terminal 10A relates to exception processing, and the execution of exception processing is temporarily prohibited by the prohibition means 22 and the transfer means 24 makes an exception. The user of the user terminal 10A is notified that the content of the process is transferred to the business participant terminal 10B (step S114). As described above, the notification is performed by, for example, displaying a warning by a pop-up window on the display of the user terminal 10A or sounding a warning sound by the speaker of the user terminal 10A.

Then, the transfer means 24 first selects the highest-priority (topmost) business participant terminal 10B-1 (step S115), and the business participant terminal 10B-1 selects the business participant terminal 10B- Whether or not the business participant who should use 1 is using the business participant terminal 10B-1 is determined by the determination unit 25 (step S116).
Here, the business participant in-use determination process executed by the determination unit 25 in step S116 will be described with reference to the flowchart (steps S131 to S134) shown in FIG.

  In the determination unit 25, first, the business participant who should use the business participant terminal 10B (10B-i) in the one business participant terminal 10B (10B-i) selected by the transfer unit 24 is used. It is determined whether login has been performed (step S131). When login is performed with the person's name (YES route in step S131), the user of the business participant terminal 10B (10B-i) is determined to be the business participant himself / herself, and then the business participant terminal It is determined whether 10B (10B-i) is in the online state, not in the screen saver state, and during the mouse / key operation period (step S132).

  If YES is determined in step S132, it is determined that the business participant terminal 10B (10B-i) is being used. That is, when YES is determined in both steps S131 and S132, the business participant who should use the business participant terminal 10B (10B-i) in the business participant terminal 10B (10B-i) It is determined that the person terminal 10B (10B-i) is in use (step S133).

  On the other hand, when the login is not performed with the person's name (NO route in step S131), or when the business participant terminal 10B (10B-i) is in the offline state, the screen saver state, or the mouse / key is not operated. Is the state in which the business participant terminal 10B (10B-i) should use the business participant terminal 10B (10B-i) in the business participant terminal 10B (10B-i). It is determined that the business participant terminal 10B (10B-i) is not used (step S134).

  As described above, when it is determined in step S116 that the business participant is in use (YES route), the business participant terminal 10B (10B) determined by the transfer unit 24 as being in use. In response to -i), the display screen of the user terminal 10A captured in step S113 (the screen at the time of instructing execution of exception processing) is displayed together with a message to a business participant (requesting a judgment on exception processing). It is transferred as a warning screen including the contents of the exception processing and displayed on the business participant terminal 10B (10B-i) (step S117).

  If it is determined in step S116 that the business participant is not in use (NO route), the presence / absence of the business participant terminal 10B (10B- (i + 1)) having the next highest priority according to the priority is determined. If the next business participant terminal 10B (10B- (i + 1)) is present (YES route in step S118), the transfer means 24 causes the next business participant terminal 10B (10B-) to be determined. (i + 1)) is selected (step S119), and the business participant who should use this business participant terminal 10B (10B- (i + 1)) in this business participant terminal 10B (10B- (i + 1)) Whether the participant terminal 10B (10B- (i + 1)) is being used is determined by the determination unit 25 in the same manner as described above (step S116).

The processing in steps S116, S118, and S119 is repeatedly executed until a YES determination is made in step S116 or a NO determination in step S119. While the warning screen is transferred to the participant terminal 10B (10B-i), if NO is determined in step S118, the process proceeds to step S124 described later.

  After the warning screen is transferred to the business participant terminal 10B (10B-i) by the transfer means 24, the business management server 20 waits for a reply instruction from the business participant terminal 10B (10B-i). (Steps S120 and S121). A business participant refers to the warning screen displayed on his / her business participant terminal 10B (10B-i) and inputs a response instruction as to whether or not to approve exception processing for the warning screen within a predetermined time. When replying, the response instruction is received by the business management server 20 (YES route in step S120), and the received response instruction approves (allows) the execution of exception processing by the user terminal 10A by the control means 26. Is determined (step S122).

  If the response instruction from the business participant terminal 10B (10B-i) approves (accepts) the execution of exception processing by the user terminal 10A (YES route in step S122), the control unit 26 prohibits the prohibiting unit 22 After canceling the temporary prohibition state of the exception process by causing the user terminal 10A to execute the exception process (step S123), the process returns to the process of step S101. At this time, the notification means 23 may notify the user of the user terminal 10 </ b> A of a message indicating that the current exception processing has been executed after releasing the temporarily prohibited state.

  On the other hand, when the response instruction from the business participant terminal 10B (10B-i) denies the execution of the exception processing by the user terminal 10A (NO route in step S122), or as described above, the NO determination is made in step S118. (That is, when the business participant terminal 10B is selected in accordance with the priority order, but the terminal 10B in use by the person who immediately asks for an exception process does not exist), the control means 26 uses it. The execution of the exception process by the user terminal 10A is formally prohibited (step S124), and the user of the user terminal 10A is notified that the execution of the exception process is formally prohibited (the prohibition is confirmed). After the message or the like is notified by the notification means 23 (step S125), the process returns to step S101.

  Further, after the warning screen is transferred to the business participant terminal 10B (10B-i) by the transfer unit 24, a response instruction is returned from the business participant terminal 10B (10B-i) even if a predetermined time has elapsed. If there is no data (NO route in step S120 to YES route in step S121), since the business process requiring immediacy is being performed, this time, give up the response instruction from the selected business participant terminal 10B (10B-i), If the next business participant terminal 10B (10B- (i + 1)) exists, the transfer means 24 selects the business participant terminal 10B (10B- (i + 1)) when the process proceeds to step S110. Processing similar to that described above (steps S116 to S119) is executed.

[1-3] Effects of the First Embodiment As described above, according to the business management system 1 and the business management server 20 as the first embodiment of the present invention, the following effects or advantages can be obtained.
When the detection means 21 detects an execution instruction for exception processing (for example, processing based on data input that is not set by the person in charge set in advance) at the user terminal 10A, execution of exception processing by the user terminal 10A is performed. Is temporarily prohibited by the prohibiting means 22 and, first, the notifying means 23 (function as the first notifying means) causes the execution instruction in the user terminal 10A to be related to the exception process and the exception process. The user of the user terminal 10A is notified as an exception warning that execution is temporarily prohibited. When the exception processing is canceled by the user changing the input data in response to the exception warning notification, that is, after the exception warning notification, the input data is within the regulation and the user terminal 10A When it is detected that the execution instruction is not an execution instruction for exception processing, the temporary prohibition state is canceled and processing based on the execution instruction from the user terminal 10A is executed.

  On the other hand, after the notification of the exception warning to the user by the notification means 23 (function as the first notification means), the user did not change the input data at all in response to the notification of the exception warning, Or, even if input data has been changed, exception handling is not resolved (exception handling is not resolved even after a predetermined time has elapsed, or even if the number of input data changes reaches the predetermined number ), That is, when an instruction to execute exception processing at the user terminal is detected even after notification of the exception warning, the contents of the exception processing (the user instructs to execute the exception processing at the user terminal 10A) Is displayed on the display of the user terminal 10A by the transfer means 24 (for example, a boss in a department related to the business, The business participant terminal 10B (10B-i) is transferred to the business participant terminal 10B (10B-i) used by the manager, colleagues, subordinates, etc.) together with the message and displayed as a warning screen. ), The control means 26 releases the temporary prohibition of the exception processing and causes the user terminal to execute the exception processing, or confirms the prohibition of the execution of the exception processing (exception processing The user terminal 10A is controlled so as to formally be prohibited.

  As described above, when the user terminal 10A attempts to execute an exception process, the execution of the exception process is temporarily prohibited. First, an exception warning notification is given to the user to give the user an opportunity to respond. Therefore, if the execution instruction determined to be exception processing is based on an erroneous input, the user can immediately cope with the erroneous input, and the process can be executed without impairing immediacy. On the other hand, the contents of the exception processing are transferred to the business participant terminal 10B (10B-i) and displayed as a warning screen only when the exception processing state has not been resolved even after the response opportunity has been given. In other words, it is possible to prompt the business participant (third party) to confirm the content of the exception processing by the user, and determine whether to execute or prohibit the exception processing according to the confirmation result.

  Therefore, when an exceptional process is detected in a business that needs to make a high-risk judgment with immediacy (for example, securities trading (stock trading), foreign currency trading, etc.), as described above, once the user has an opportunity to respond. Execution of exception processing based on non-regulated input data even after the user has been given an opportunity to respond, while allowing improper processing based on incorrect input to be immediately handled by the user and ensuring immediacy When an instruction is given, not the user who entered it (the person in charge at the site), but a business participant other than the user (third party) may confirm the exception handling. It is possible to carry out the work without impairing immediacy and without causing trouble or damage.

  Further, in accordance with the priorities set in advance for the plurality of business participant terminals 10B, the business participant terminals 10B-i having high priority (for example, directly to the user's business such as the user's manager or direct manager). By selecting a third party who can be involved in the transfer and transferring the warning screen, the warning screen is preferentially transferred to the business participants who can reliably determine the contents of the exception processing that the user tried to execute. Whether the exception handling is based on an erroneous input or the like, should not be executed by the person involved in the business, or whether it is a special case and may be executed exceptionally. Therefore, it will be judged accurately.

Furthermore, it is determined by the determination means 25 that the business participant who should use the business participant terminal 10B-i is using the business participant terminal 10B-i in the selected business participant terminal 10B-i. If it is determined that the business participant himself / herself is not in use, the transfer means 24 transfers the warning screen to the business participant terminal 10B-i. -By selecting (i + 1), a warning screen can be directly displayed to a person who is a business participant who can refer to the warning screen immediately while using the terminal and has a particularly high priority (for example, an administrator, a direct manager). It is possible to prompt the user to check the contents of exception handling, and in operations that need to make high-risk judgments with immediacy, exception handling can be performed without impairing immediacy. Who determines can be realized, the occurrence of trouble and damage can be prevented in advance.

  Further, when the business participant himself / herself is not using the terminal (such as when he / she is away), the business participant terminal with the next highest priority is selected, and the judgment means 25 determines that the business participant himself / herself is in use. Since the warning screen is transferred after performing the above, the warning screen is transferred to the business participant terminal 10B having the highest priority as soon as possible, and an accurate determination of exception processing can be quickly made. ing.

  Here, in the present embodiment, as described above, the determination unit 25 selects the business participant who should use the business participant terminal 10B-i in the selected business participant terminal 10B-i. It is possible to determine whether or not the user of the business participant terminal 10B-i is the business participant himself / herself depending on whether or not the login is performed, and the business participant terminal 10B-i It is possible to determine whether or not the business participant terminal 10B-i is in use depending on whether it is in the online state, not in the screen saver state, and during the mouse / key operation period. The business participant terminal 10B-i determines whether the business participant himself / herself who should use the business participant terminal 10B-i is using the business participant terminal 10B-i. It can be performed Te easily fit.

  Further, after the warning screen is transferred to the selected one business participant terminal 10B-i, if there is no response instruction from the business participant terminal 10B-i even after a predetermined time has passed, the priority is given by the transfer means 24. By selecting the next highest priority business participant terminal 10B- (i + 1) and transferring the warning screen, in the unlikely event that the destination business participant is using the terminal, a response instruction is given for some reason. When a reply cannot be made, a warning screen can be quickly transferred to the next highest priority business participant terminal 10B- (i + 1), and third-party judgment of exception processing is realized while ensuring immediacy It is possible to prevent trouble and damage from occurring.

  Furthermore, after the notification of the exception warning to the user by the notification means 23 (function as the first notification means), if the exception processing is not resolved even after a predetermined time has passed, or the input data is changed to the predetermined number of times. If the exception processing is not resolved even if it arrives, the execution instruction in the user terminal 10A relates to the exception processing, and the execution of the exception processing is temporarily prohibited, and the contents of the exception processing are transferred to the business participant terminal 10B. By notifying the user of the user terminal 10A by the notification means 23 that the transfer is to be performed, the user has instructed the execution of the exception process, and the process is prohibited for that reason. You can recognize that you are waiting for a decision, reconfirm the contents of the exception handling, wait for a response instruction from a business participant, and allow execution of the exception handling. Or Kakea' directly to business participants with, it is possible to take a variety of correspondence.

  In the present embodiment, notification is made by the notification means 23 (function as the second notification means) before the business participant terminal 10B, which is the transfer destination of the warning screen, decides. After the business participant terminal 10B that is the screen transfer destination is determined, a warning screen including the transfer destination information may be transferred. In this case, the user can transfer the business participant terminal 10B that is the transfer destination. In other words, it is possible to recognize the business participants who should directly interact with each other.

[2] Second Embodiment of the Present Invention [2-1] Configuration of the Second Embodiment FIG. 4 is a block diagram showing the configuration of a business management system (business management server) as the second embodiment of the present invention. As shown in FIG. 4, the business management system (in-house system) 1a according to the second embodiment is similar to the system 1 according to the first embodiment. Used in companies that handle transactions (stock transactions), foreign currency transactions, etc., and can communicate with multiple terminals 10, management server 20 ', and proxy server 30 via in-house LAN 40 It is an information processing system constructed by connecting to. 4, n + 1 terminals 10 identified by reference numerals 10A, 10B-1, 10B-2,..., 10B-n are shown. However, n is a natural number of 2 or more. In FIG. 4, the same reference numerals as those already described indicate the same or substantially the same parts, and detailed description thereof will be omitted.

  As described above, the business management server 20 ′ of the second embodiment is connected to each terminal 10 through the in-house LAN 40 so as to be communicable with each other, and manages business processing by the user terminal 10A. It functions as prohibition means 22, notification means 23, transfer means 24a, determination means 25a and control means 26a. The functions of these means 21 to 23, 24a, 25a, and 26a are performed by executing a business management program preinstalled in the storage unit 20b by a processing unit (CPU) 20a constituting the business management server 20 '. Realized.

  Whether the business participant who should use the business participant terminal 10B in each business participant terminal 10B is using the business participant terminal 10B before the transfer unit 24a operates / functions. Information about the business participant terminal 10B that is determined to be in use by the business participant, along with information on the priority (position) set for the business participant terminal 10B. This is registered in the transfer destination candidate terminal list (see FIG. 7).

  Here, as will be described later with reference to FIG. 6, the determination unit 25 a is similar to the determination unit 25 of the first embodiment, and the business participant who should use the business participant terminal 10 </ b> B in each business participant terminal 10 </ b> B. When login is performed with the person's name, it is determined that the user of the business participant terminal 10B is the business participant himself / herself, and the business participant terminal 10B is in an online state, not in a screen saver state, and a mouse / When it is during the key operation period (for example, within a predetermined time since the previous mouse or key operation was detected), it is determined that the business participant terminal 10B is in use.

Then, the transfer unit 24a transfers the contents of the exception processing to the business participant terminal 10B having the highest priority among the business participant terminals 10B determined by the determining unit 25a as being used by the business participant himself / herself. It is displayed as a warning screen.
In the second embodiment, as in the first embodiment, for example, the priority order of the business participant terminal 10B is set according to the position of the business participant who should use each business participant terminal 10B. To do. 4, for example, the business participant terminal 10B-1 has the highest priority, the business participant terminal 10B-n has the lowest priority, and the business participant terminal 10B-i ( Assume that the priority order of i = 1, 2,..., n) is set to the i-th order.

At this time, similarly to the transfer unit 24 of the first embodiment, the transfer unit 24a controls a communication function (communication interface) generally provided in a computer or the like that can constitute the business management server 20 by the processing unit 20a. For example, when the user gives an instruction to execute the exception process at the user terminal 10A, the display screen on the display of the user terminal 10A is directly captured, and the display screen is displayed as a warning screen (exception processing Content). Then, when transferring the warning screen, which is the content of the exception process, the transfer unit 24 sends a message requesting the transfer destination business participant to determine the exception process that is about to be executed on the user terminal 10A. It is configured so as to be transferred to the selected one business participant terminal 10B while being included in the warning screen.

  Similarly to the control unit 26 of the first embodiment, the control unit 26a of the second embodiment also receives an exception process by the user terminal 10A based on the response instruction input from the business participant terminal 10B by the business participant who refers to the warning screen. If the user terminal 10A is controlled to cancel the temporary prohibition of the exception processing by the prohibiting means 22 and cause the user terminal 10A to execute the exception processing, When the instruction denies execution of the exception process by the user terminal 10A, the user terminal 10A is controlled to confirm the prohibition of the execution of the exception process (formally prohibit the execution of the exception process). .

  Similarly to the control unit 26 of the first embodiment, the control unit 26a also has the input data within the specified range after the notification of the exception warning by the notification unit 23 (function as the first notification unit), and the user terminal 10A When the detection means 21 detects that the execution instruction is not an execution instruction for exception processing, the user terminal 10A is controlled so that the temporary prohibition state by the prohibition means 22 is canceled and the user terminal 10A executes the execution instruction. To do. Furthermore, as will be described later with reference to FIG. 5 (particularly, steps S207 to S212), the control unit 26a also has the same change detection function, timer function, time comparison function, counter function, and the like as the control unit 26 of the first embodiment. A number comparison function is provided.

  In the business management server 20 ′ of the second embodiment, the business participant terminal 10B (terminal registered in the transfer destination candidate terminal list) determined by the determination unit 25a as being in use by the business participant itself is used. When the business participant terminal 10B used by the higher-level business participant himself / herself is included in the user terminal 10A, the transfer means 24a uses the business participant involved in the higher-level business participant himself / herself. The highest one of the worker terminals 10B is selected, and a warning screen is transferred and displayed on the selected business participant terminal 10B.

  In addition, the business participant terminal 10B (terminal registered in the transfer destination candidate terminal list) determined by the determination unit 25a as being in use by the business participant himself / herself is a business whose job title is equal to or lower than that of the user of the user terminal 10A. When the participant himself / herself is only the business participant terminal 10B in use, the transfer means 24a takes two business involvements in descending order of job title from the business participant terminal 10B in use by the business participant himself / her who is lower than the job title. The operator terminal 10B is selected, the warning screen is transferred to the two selected business participant terminals 10B, and the control means 26a approves the execution of the exception process in response to the response instructions from the two business participant terminals 10B. If so, the user terminal 10A is controlled to cancel the temporary prohibition of the exception process by the prohibiting means 22 and cause the user terminal 10A to execute the exception process. If at least one of the response instructions from the service participant terminal 10B denies (denies) the execution of the exception process, the prohibition of the execution of the exception process is confirmed (execution of the exception process is formally prohibited). The user terminal 10A is controlled. Further, when there are no two business participant terminals 10B in use by the business participant who is below the job title of the user, the control means 26a confirms prohibition of execution of the exception processing (formally prohibiting execution of the exception processing). ) To control the user terminal 10A. Here, two business participant terminals 10B are selected, but three or more business participant terminals 10B may be selected.

  When the warning screen is transferred to the business participant terminal 10B by the transfer unit 24a and the response instruction input from the business participant terminal 10B is not received by the business participant who refers to the warning screen even after a predetermined time has elapsed. The transfer means 24a excludes the business participant terminal 10B from the transfer destination terminal candidate list, selects the next (top) business participant terminal 10B from the transfer destination terminal candidate list, and selects the selected business participant. The warning screen is transferred to the terminal 10B and displayed.

In addition, as a result of the determination by the determination unit 25a, when the business participant terminal 10B used by the business participant himself / herself is not included in the plurality of business participant terminals 10B, the control unit 26a executes the exception processing this time. The user terminal 10A is controlled so as to confirm the prohibition (formally prohibit the execution of exception processing).
Further, the notification means 23 provides information on the process (whether it was executed with the prohibition canceled or formally prohibited) finally executed by the control means 26a for the current exception process. It also fulfills the function of notifying the user of the terminal 10A. The notification is also performed, for example, by a pop-up window display on the display of the user terminal 10A and a warning sound (alert sound) generated by the speaker of the user terminal 10A.

[2-2] Operation of Second Embodiment Next, the operation of the business management system 1a (business management server 20 ′) according to the second embodiment of the present invention configured as described above will be described with reference to the flowchart ( A description will be given according to steps S201 to S236).

  In the business management system 1a of the second embodiment, the execution instruction for the transaction business by the user terminal 10A is managed by the business management server 20 ′, and if any execution instruction is performed at the user terminal 10A (step S201). YES route), the detection means 21 compares the data input by the user in the execution instruction with a predetermined reference value (specified value; the specified range) (step S202), and the data is within the specified range. It is determined whether or not the execution instruction made at the user terminal 10A is an exception process execution instruction (step S203).

  If the input data is within the specified range, it is determined that the execution instruction made at the user terminal 10A is not an exception process execution instruction (NO route of step S203), and the execution instruction is the job management server 20 ′ ( The processing based on the execution instruction permitted by the control means 26a) is executed as usual (step S204), and the processing returns to step S201.

  On the other hand, if the input data is outside the specified range, it is determined that the execution instruction given at the user terminal 10A is an exception process execution instruction, that is, the detection means 21 executes the exception process at the user terminal 10A. An instruction is detected (YES route in step S203), and the prohibiting means 22 temporarily disallows the execution instruction, and temporarily prohibits execution of exception processing by the user terminal 10A (step S205).

  Thereafter, the function as the first notification means of the notification means 23 indicates that the execution instruction in the user terminal 10A is related to exception processing, and the execution of exception processing is temporarily prohibited by the prohibition means 22. Then, the user terminal 10A is notified as an exception warning (step S206).

  After the exception warning notification, the change detection function of the control means 26a detects whether or not the input data determined to be exception processing in the user terminal 10A has been changed (step S207), and is not changed (step S207). NO route) of the control means 26a, whether the elapsed time after the exception warning notification (time measured by the timer function of the control means 26a) has passed a predetermined time (for example, 1 minute) by the time comparison function of the control means 26a Whether or not is detected (step S208).

When the predetermined time has not elapsed (NO route of step S208), the process returns to step S207, while when the predetermined time has elapsed (YES route of step S208), that is, after the exception warning notification, the input data is changed. If the input data does not fall within the specified range even if the predetermined time has passed regardless of the presence or absence, the process proceeds to step S213 described later.

  In step S207, when the change detection function of the control means 26a detects that the input data has been changed in the user terminal 10A (YES route), the detection means 21 determines the input data after the change. It is compared with a reference value (specified value; the specified range) (step S209), and by determining whether the input data after the change is within the specified range or outside the specified range, the input data change performed at the user terminal 10A It is determined whether or not the subsequent execution instruction is an exception processing execution instruction (step S210).

  If the input data after the change is within the specified range, it is determined that the execution instruction given at the user terminal 10A is not an execution instruction for exception processing (NO route of step S210), and the prohibiting means 22 is controlled by the control means 26a. (Step S211), the execution instruction based on the changed input data is permitted by the business management server 20 (control means 26a), and the processing based on the execution instruction is executed as usual (step S211). S104), the process returns to step S101.

  On the other hand, when the input data is out of the specified range, the execution instruction based on the changed input data made at the user terminal 10A is determined to be an exception process execution instruction, that is, the user is detected by the detection means 21. An exception processing execution instruction in the terminal 10A is detected (YES route in step S211), and the number of changes of input data in the user terminal 10A (control means 26a) after the exception warning is notified by the above-mentioned number comparison function of the control means 26a. It is detected whether the number of times counted by the counter function has reached a predetermined number (for example, once) (step S212).

  When the number of changes of input data reaches a predetermined number (YES route of step S212), that is, when the input data does not fall within the regulation even after the number of changes of input data after the exception warning notification reaches the predetermined number of times. Shifts to step S213 to be described later. When the number of changes of input data does not reach the predetermined number (NO route of step S212), the process proceeds to step S208, and as described above, the elapsed time after the exception warning notification (by the timer function of the control means 26a). It is detected whether or not a predetermined time (for example, 1 minute) has elapsed.

In step S213, the transfer unit 24a captures a display screen on the display of the user terminal 10A when the user gives an instruction to execute the exception process in the user terminal 10A.
Further, due to the function of the notification means 23 as the second notification means, the execution instruction in the user terminal 10A is related to exception processing, and the execution of exception processing is temporarily prohibited by the prohibition means 22, and the transfer means 24a makes an exception. The user of the user terminal 10A is notified that the contents of the process are transferred to the business participant terminal 10B (step S214). As described above, the notification is performed by, for example, displaying a warning by a pop-up window on the display of the user terminal 10A or sounding a warning sound by the speaker of the user terminal 10A.

  At this time, the determination means 25a determines whether or not the business participant who should use the business participant terminal 10B in each business participant terminal 10B is using the business participant terminal 10B. As shown in FIG. 7, the information related to the business participant terminal 10B determined to be in use by the business participant himself / herself, together with the information related to the priority (position) set for the business participant terminal 10B. The warning screen is registered in the transfer destination candidate terminal list (step S215).

Here, the business participant in-use determining process executed by the determining unit 25a in step S215 will be described with reference to the flowchart (steps S241 to S245) shown in FIG.
In the determination means 25a, one undecided one is selected from the plurality of business participant terminals 10B (10B-1 to 10B-n) (step S241), and the selected one business participant terminal 10B ( In 10B-i), it is determined whether or not login is performed with the identity of the business participant who should use the business participant terminal 10B (10B-i) (step S242). When login is performed with the person's name (YES route in step S232), the user of the business participant terminal 10B (10B-i) is determined to be the business participant himself / herself, and then the business participant terminal It is determined whether 10B (10B-i) is in the online state, not in the screen saver state, and during the mouse / key operation period (step S243).

  If YES is determined in step S243, it is determined that the business participant terminal 10B (10B-i) is in use. That is, if YES is determined in both steps S242 and S243, the business participant who should use the business participant terminal 10B (10B-i) in the business participant terminal 10B (10B-i) Transfer destination candidate terminal list as shown in FIG. 7, with the business participant terminal 10B (10B-i) determined to be in use and the business participant terminal 10B (10B-i) as the transfer destination candidate terminal of the warning screen (Step S244).

  Thereafter, the presence / absence of an undetermined business participant terminal 10B is determined (step S245). If there is an undetermined business participant terminal 10B (YES route of step S245), the process returns to step S231 and is the same as described above. On the other hand, if there is no undetermined business participant terminal 10B (NO route of step S245), the business participant personal use determination process is terminated.

  In addition, when login is not performed with the person's name (NO route in step S242), or when the business participant terminal 10B (10B-i) is in the offline state, the screen saver state, or the mouse / key is not operated. Is the state in which the business participant terminal 10B (10B-i) should use the business participant terminal 10B (10B-i) in the business participant terminal 10B (10B-i). It is determined that the business participant terminal 10B (10B-i) is not used, and the process proceeds to step S245.

  In this way, when the business participant in-use determination process is finished, the transfer means 24a refers to the transfer destination candidate terminal list, and the determination means 25a determines that the business participant is in use. Whether or not the terminal 10B (terminal registered in the transfer destination candidate terminal list) includes the business participant terminal 10B in use by the business participant higher than the job title of the user terminal 10A. Determination is made (step S216).

  When a higher-level business participant terminal 10B than the user's position is included (YES route in step S216), the transfer means 24a uses the higher-level business participant terminal 10B among the business participant terminals 10B in use. The highest one is selected (step S217), and the display screen of the user terminal 10A captured in step S213 for the selected business participant terminal 10B (10B-i) ) Is forwarded as a warning screen including the contents of the exception processing together with a message to the business participant (requesting a decision on exception processing) and displayed on the business participant terminal 10B (10B-i) (step S218).

In this way, after the warning screen is transferred to the business participant terminal 10B (10B-i) by the transfer means 24a, the business management server 20 ′ receives a response from the business participant terminal 10B (10B-i). The instruction reply is awaited (steps S219 and S220). A business participant refers to the warning screen displayed on his / her business participant terminal 10B (10B-i) and inputs a response instruction as to whether or not to approve exception processing for the warning screen within a predetermined time. When the reply is made, the response instruction is received by the business management server 20 ′ (YES route in step S219), and the received response instruction approves (allows) the execution of exception processing by the user terminal 10A by the control means 26a. It is determined whether it is a thing (step S222).

  When the response instruction from the business participant terminal 10B (10B-i) approves (accepts) the execution of the exception processing by the user terminal 10A (YES route in step S222), the prohibiting unit 22 is controlled by the control unit 26a. After canceling the temporary prohibition state of exception processing by causing the user terminal 10A to execute exception processing (step S223), the processing returns to step S201. At this time, the notification means 23 may notify the user of the user terminal 10 </ b> A of a message indicating that the current exception process has been executed after the temporary prohibition state is canceled.

  On the other hand, when the response instruction from the business participant terminal 10B (10B-i) denies the execution of the exception processing by the user terminal 10A (NO route in step S222), the user terminal 10A is controlled by the control unit 26a. The execution of the exception process is officially prohibited (step S224), and a message or the like indicating that the execution of the exception process is officially prohibited (the prohibition is confirmed) is given to the user of the user terminal 10A. After notifying by the notification means 23 (step S225), the process returns to step S201.

  In addition, after a warning screen is transferred to the business participant terminal 10B (10B-i) by the transfer unit 24a, a response instruction is returned from the business participant terminal 10B (10B-i) even if a predetermined time has elapsed. If there is no data (NO route in step S219 to YES route in step S220), since the business process requiring immediacy is being performed, this time, the response instruction from the selected business participant terminal 10B (10B-i) is given up, The business participant terminal 10B (10B-i) is excluded from the transfer destination candidate terminal list and updated (step S221), and then the processing from step S208 is re-executed based on the updated transfer destination candidate terminal list. To do.

  When it is determined in step S216 that the business participant terminal 10B higher than the user's job title is not included (NO route), the determination means 25a indicates that the business participant himself is in use. The determined business participant terminal 10B (terminal registered in the transfer destination candidate terminal list) includes two or more business participant terminals 10B used by the business participant who is below the position of the user of the user terminal 10A. It is determined whether or not it is (step S226).

  When two or more business participant terminals 10B below the job title of the user are not included (NO route of step S226), the process proceeds to step S224, and the control unit 26a executes exception processing by the user terminal 10A. After the notification means 23 notifies the user of the user terminal 10A that the execution of the current exception processing has been officially prohibited (the prohibition has been confirmed) to the user of the user terminal 10A ( Step S225), the process returns to step S201.

  In addition, when two or more business participant terminals 10B below the user's position are included (YES route in step S226), the transfer means 24a makes the business involvement below the user's position based on the transfer destination candidate terminal list. The two business participant terminals 10B (10B-i, 10B-j) are selected in descending order from the business participant terminal 10B in use by the person himself / herself (step S227), and the selected two business participants For the terminal 10B (10B-i, 10B-j), the display screen of the user terminal 10A captured in step S213 (the screen at the time of instructing execution of the exception processing) is a message (exception processing regarding the exception processing). And a warning screen including the contents of the exception processing and displayed on the two business participant terminals 10B (10B-i, 10B-j) That (step S228).

  In this way, after transferring the warning screen to the two business participant terminals 10B (10B-i, 10B-j) by the transfer means 24a, the business management server 20 ′ uses these business participant terminals 10B. The system waits for a response instruction from (10B-i, 10B-j) (steps S229 and S230). Responses as to whether two business participants refer to the warning screen displayed on their business participant terminals 10B (10B-i, 10B-j) and approve exception processing for the warning screen. If an instruction is input / returned within a predetermined time, those response instructions are received by the business management server 20 ′ (YES route in step S229), and the two response instructions received by the control means 26a are both received by the user. It is determined whether or not the execution of the exception process by the terminal 10A is approved (accepted) (step S236).

When the response instructions from the two business participant terminals 10B (10B-i, 10B-j) both approve (accept) the execution of exception processing by the user terminal 10A (YES route in step S236), The process proceeds to step S223, and the control unit 26a cancels the temporary prohibition state of the exception processing by the prohibition unit 22 and causes the user terminal 10A to execute the exception processing. Then, the process returns to step S201.

  On the other hand, when one of the response instructions from the business participant terminal 10B (10B-i, 10B-j) denies execution of the exception process by the user terminal 10A (NO route in step S236), the control means 26a formally prohibits the execution of exception processing by the user terminal 10A (step S224), and informs the user of the user terminal 10A that execution of the exception processing has been formally prohibited (prohibition is confirmed). (Notification) is notified by the notification means 23 (step S225), and the process returns to step S201.

  Further, after transferring the warning screen to the business participant terminal 10B (10B-i, 10B-j) by the transfer means 24a, the two business participant terminals 10B (10B-i, 10B-j), if there is no response instruction reply from at least one of them (NO route in step S229 to YES route in step S230), the task processing requiring immediacy is being performed. Of the business participant terminals 10B (10B-i, 10B-j), give up a response instruction from a terminal that does not return a response instruction, and perform the following processing.

  First, it is determined whether or not a response instruction is returned from both of the selected two business participant terminals 10B (10B-i and 10B-j) (step S231). The YES route in step S231), these two business participant terminals 10B (10B-i, 10B-j) are excluded from the transfer destination candidate terminal list and updated (step S232), and the updated transfer destination candidate terminals are then updated. Based on the list, the processes after step S216 are re-executed.

  When there is no response instruction reply from one of the two business participant terminals 10B (10B-i, 10B-j) (NO route in step S231), the one business participant terminal 10B (10B-) i or 10B-j) is excluded from the transfer destination candidate terminal list and updated (step S233), and based on the updated transfer destination candidate terminal list, the person involved in the business is currently using the determination unit 25a. The business participant terminal 10B (terminal registered in the transfer destination candidate terminal list) determined to be at least one business participant terminal 10B in use by the business participant who is below the position of the user of the user terminal 10A. It is determined whether or not two are included (step S234).

When none of the business participant terminals 10B below the user's position is included (NO route in step S234), the process proceeds to step S224, and the control unit 26a executes exception processing by the user terminal 10A. After the notification means 23 notifies the user of the user terminal 10A of the fact that the execution of the current exception processing is officially prohibited (that the prohibition has been confirmed) to the user of the user terminal 10A ( Step S225), the process returns to step S201.

  In addition, when at least one business participant terminal 10B below the user's position is included (YES route in step S234), the transfer means 24a performs the business below the user's position based on the transfer destination candidate terminal list. The business participant terminal 10B having the highest position (the highest priority) is selected from the business participant terminals 10B used by the participant himself / herself (step S235), and the processing after step S220 is re-executed. .

[2-3] Effects of the Second Embodiment As described above, according to the business management system 1a and the business management server 20 ′ as the second embodiment of the present invention, the business management system 1 and the business management of the first embodiment. In addition to the same operational effects as the server 20, the following effects and advantages can be obtained.

  By transferring the warning screen to the business participant terminal 10B having the highest priority among the business participant terminals 10B determined by the determination unit 25a as being used by the business participant himself / herself, The warning screen is transferred directly to the terminal with the highest priority, which is the business participant terminal 10B that is known to be in use by the user, so that the user can check the exception processing content more quickly. In business that requires prompt and high-risk judgments, it is possible to make third-party judgments for exception handling while ensuring immediacy, and prevent troubles and damage from occurring it can.

  At this time, the priority is set according to the position of the business participant (for example, the priority of the business participant terminal 10B used by the business participant with a high position is set high), and the transfer unit 24a sets the priority of the user. By selecting the highest one of the business participant terminals 10B in use by the business participant who is higher than the job title and transferring the warning screen directly, the business participant who is higher than the job title of the user That is, a business participant who has a high reliability of judgment regarding exception processing (for example, a direct manager) who is using the business participant terminal 10B can perform exception processing by the user more quickly. It is possible to prompt confirmation of the contents, and in business that needs to make a high-risk judgment with immediacy, it is possible to realize third-party judgment of exception handling while ensuring immediacy, and to generate trouble and damage. It is possible to prevent in advance.

  Further, when all of the business participants who are using the business participant terminal 10B are below the user's position (for example, when they are colleagues or subordinates of the user), the transfer means 24a displays the business participant terminal 10B. The two or more business participant terminals 10B are selected in descending order from the job title and the warning screen is transferred, and the response instructions from these business participant terminals 10B approve the execution of exception processing. In this case, when the control unit 26a causes the user terminal 10A to execute exception processing and at least one of these response instructions denies execution of the exception processing, the control unit 26a executes the exception processing. Confirm the prohibition (formally prohibit execution of exception handling). As a result, if there are only those who are in a position below the user's position as a business participant who should make an exception handling decision, the execution of the exception handling will be approved only by a comprehensive judgment (unanimous) by multiple people. Therefore, even when there is no business participant such as an administrator or a boss who is highly reliable in determining exception handling, the business can be performed without causing trouble or damage.

Furthermore, all the business participants who can immediately make a decision on exception handling (that is, the business participants who are using the terminal) are below the user's position and the number has not reached the specified number (2 or more). In the case where the plurality of business participant terminals 10B are not in use (that is, for example, when all business participants are absent or away), the control unit 26a executes exception processing. Confirm the prohibition (formally prohibit execution of exception handling). This makes it impossible to execute exception handling in the event that a comprehensive judgment cannot be made by a business person below the user's position or a judgment cannot be made by a business person other than the user. Although it will lack immediacy, high-risk exception handling can be prohibited, and trouble and damage can be prevented without fail.

[3] Modified Example In the above-described embodiments (first and second embodiments), for example, business management systems 1 and 1a used in a company that performs processing such as securities transactions (stock transactions) and foreign currency transactions. In this case, a user (employee, operator) inputs data from his / her user terminal 10A so as to execute the transaction business based on his / her own judgment and executes the transaction process. Instead of making a decision, the user inputs the amount and the number of shares according to a transaction instruction from the customer (for example, an instruction to buy / sell shares; an instruction including the amount of selling / buying prices and the number of shares to sell / buy). There is a case where it is performed by the terminal 10A.

  In such a case, the customer writes a transaction instruction including information on the amount and the number of shares to an operator (user: user terminal 10A) of a company (such as a securities company) that deals with the transaction by writing in an e-mail. Notification, write information on the amount and number of shares on the transaction instruction input screen in a predetermined format accessible from the company's website, etc., send and notify the transaction instructions to the operator of the company, telephone etc. If using, call the company and follow the voice guidance to input information on the amount and the number of shares by tone signals or voices issued by the customer, and send / notify trading instructions to the operator of the company It will be.

  Therefore, in such a case, when the user terminal 10A executes a task of inputting the amount of money and the number of shares according to the customer transaction instruction, it is input from the information notified by the e-mail or the transaction instruction input screen. Extraction means for automatically extracting the amount of money and the number of stocks from the received information and the voice information input according to the voice guidance (function realized by the processing unit of the user terminal 10A executing a predetermined program) Is stored in the user terminal 10A, and the amount of money and the number of shares extracted by the automatic extraction means are input as the contents of the transaction instruction, so that the user (operator) can instruct the customer without operating the keyboard or the like. Street information can be entered accurately.

  In addition, when extracting the amount of money and the number of shares using automatic extraction means, there is a slight possibility of misrecognition (especially in the case of input by the voice of the customer himself), so the extraction result by automatic extraction means is input immediately Rather than displaying the result extracted by the automatic extraction means once on the screen of the user terminal 10A, the user (operator) refers to the extraction result on the screen, and the extraction result (amount or stock) If the user (operator) determines that no obvious misrecognition is included, the enter key is operated and the extraction result is confirmed. May be input as the contents of the transaction instruction. As a result, information as instructed by the customer can be input more accurately. At this time, if it is determined that the user (operator) has an obvious misrecognition, and the correct value of the misrecognized portion is clear, the user (operator) If the correct value or the like of the erroneously recognized part is not clear while the part is input while correcting the part, the user (operator) makes an inquiry to the customer himself / herself by e-mail or the like.

In addition, the user (operator) recognizes the amount of money and the number of shares by referring to the information notified by e-mail, the information input from the transaction instruction input screen, and the voice information input according to the voice guidance. The recognized amount of money and the number of shares may be input by operating the keyboard and the like. In this case, the above-described automatic extraction means is provided, and the comparison is made by comparing the amount of money and the number of shares extracted by the automatic extraction means with the amount of money and the number of shares input by the user (operator) operating the keyboard or the like If the result (the function realized by the processing unit of the user terminal 10A executing a predetermined program) and the comparison by the comparison means do not match these amounts / numbers of shares, the user (operator) It is provided with notification means (a function realized by the processing unit of the user terminal 10A executing a predetermined program) for determining and notifying that an error has been input. As a result, it is automatically detected that the user (operator) has mistakenly entered an amount / share number that is different from the instruction from the customer, and this is notified to the user (operator). It is possible to instruct the number to be input correctly, and the user (operator) can input information exactly as instructed by the customer.

  Further, the user (operator) refers to the amount of money and the number of stocks extracted by the automatic extraction means as described above on the screen of the user terminal 10A, and the extraction result (the amount of money and the number of stocks) is clearly incorrect. While confirming whether or not recognition (reading error) is included, the keyboard or the like may be operated to input the amount of money or the number of shares extracted by the automatic extraction means. As a result, information as instructed by the customer can be input more accurately. At this time, if it is determined that the user (operator) has an obvious misrecognition, and the correct value of the misrecognized portion is clear, the user (operator) If the correct value or the like of the erroneously recognized part is not clear while the input is made while correcting the recognized part, the user (operator) makes an inquiry to the customer himself / herself by e-mail or the like.

  In the case where the automatic extraction means automatically extracts the amount of money and the number of shares from the information notified by e-mail (content of the e-mail), for example, “sell price”, “buy price”, “stock price”, “number” , “¥”, “Yen” and other keywords related to the amount of money and the number of shares and arithmetic numbers (0, 1, 2,..., 9) are searched from the contents of the email, Based on the combination state with the arithmetic numbers, information about the amount of money and the number of shares related to the transaction instruction is extracted from the e-mail including the current transaction instruction.

  After the information (amount and the number of shares) extracted by the automatic extraction means as described above is input as it is or after the user (operator) performs an input operation as described above, an incorrect input check is performed and the information is input correctly. After confirming this, as described in the first embodiment and the second embodiment, the detection means 21 detects exception processing (exception processing check).

  If the information correctly input by the user (operator) (the amount of money / number of shares instructed by the customer) is within the above-mentioned rules set in advance in the storage unit 20b as a result of the exception processing check, the information On the other hand, if the transaction processing based on the above is executed immediately, if the information is not specified, the notification means 23 (function as the first notification means) notifies the user (user terminal 10A) as a warning. Is done.

  The user (operator) receiving this warning notice again refers to and examines the validity of the entered information (amount / number of shares instructed by the customer), and correctly inputs it in accordance with the instructions from the customer. If so, the user terminal 10A notifies the business management server 20 to that effect. If the user (operator) determines that the input is not correct due to erroneous extraction by the automatic extraction means, the user (operator) inputs information again at the user terminal 10A, and the detection means 21 again. Check exception handling by.

When the business management server 20 receives a notification that the transaction instruction from the customer is correctly input in accordance with the instruction, the transaction instruction itself from the customer is an exception process, so the amount / share of the customer is This automatic mail is provided with automatic mail transmitting means (a function realized by the processing unit 20a of the business management server 20 executing a predetermined program) for automatically transmitting / notifying an e-mail for confirming the number. The transmission means transmits the confirmation e-mail to the customer, and the transfer means 24 and 24a use the user terminal 10A instructing the execution of the exception processing as described above. The display screen on the display of the user terminal 10A is directly captured, and the display screen is selected as a warning screen (exception processing content). To transfer to the primary business participants terminal 10B was. At that time, in the e-mail to the customer, the reply deadline for the confirmation request is clearly described, and information indicating that the customer is waiting for a reply is also transferred when transferring the warning screen to the business participant terminal 10B.

  When there is an answer from the customer, the content of the answer is transferred to the business participant terminal 10B that displayed the warning screen, and the business participant who refers to the content of the answer responds according to the content of the answer. Give instructions. If there is an answer from the customer, of course, if the answer permits the execution of the exception process, the response instruction by the business participant also approves (permits) the execution of the exception process by the user terminal 10A. If the answer denies the execution of the exception process, the response instruction from the business participant also denies the execution of the exception process by the user terminal 10A. The control means 26, 26a controls the user terminal 10A as described above according to the response instruction by the business participant.

  Also, if there is no answer (reply) from the customer even when the above reply deadline is reached, the execution of the exception process will be executed / not executed at the discretion of the business participant, and a response instruction will be given, or the customer And whether to execute the exception processing this time or not according to a contract previously made, and gives a response instruction.

  In the case of adopting the latter determination method, a contract is made in advance for specifying whether or not to execute exception processing under such circumstances, and this contract information is set in advance in association with the customer identification information in the storage unit 20b. Keep it. Then, the user (operator) may refer to the contract information transferred from the business management server 20 to the business participant terminal 10B to determine whether to execute or not execute the current exception processing. In the above, when there is no reply (reply) from the customer even when the reply deadline is reached, the decision to automatically execute / non-execute exception processing with reference to the contract information corresponding to the customer identification information in the storage unit 20b Means (function realized by the processing unit 20a of the business management server 20 executing a predetermined program) may be provided, and execution / non-execution of the current exception process may be determined by this determination means.

  In this way, the decision to execute / non-execute exception handling is made promptly and reliably in accordance with the customer's will and the contract previously concluded between the customer and the company acting on behalf of the transaction. The transaction processing business according to the above will be executed without impairing immediacy and without causing trouble.

[4] Others The present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the spirit of the present invention.
For example, in the first and second embodiments described above, the business management systems 1 and 1a (business management servers 20 and 20 ') of the present invention are used in securities transactions (stock transactions), foreign currency transactions, etc., and have a high risk. The case where the present invention is applied to a business that needs to be judged has been described. However, the present invention is not limited to this, and is not limited to other businesses that need to make a high-risk judgment with immediacy. By applying the present invention to a normal business that does not require any judgment, the same effects as those of the first and second embodiments described above can be obtained.

In the first and second embodiments described above, the functions of the detection unit 21, the prohibition unit 22, the notification unit 23, the transfer units 24 and 24a, the determination units 25 and 25a, and the control units 26 and 26a are all included in the business management server. Although the case where it is given to 20, 20 'has been described, the present invention is not limited to this, and for example, part or all of these functions may be provided in the user terminal 10A.

  Furthermore, in the first and second embodiments described above, the detection unit 21 detects a process in which the input data value is outside the specified range (outside the predetermined specified range) as the exception process. The invention is not limited to this. For example, when a process route (for example, a deliberation route) is designated and input when a process execution instruction is given, it is determined whether or not the route follows a predetermined prescribed route. A process that does not follow the prescribed route may be detected as an exception process.

  Furthermore, in the first and second embodiments described above, the transfer means 24, 24a serves as a warning screen of the user terminal 10A when the user instructs execution of the exception process at the user terminal 10A. The display screen on the display is captured as it is, and the display screen is transferred as a warning screen (exception processing content). However, the present invention is not limited to this. For example, the exception processing content (input) Data, designated route, etc.) may be extracted, and the contents written in a predetermined format may be transferred as a warning screen. Note that the warning screen also includes a message requesting the transfer destination business participant to make a determination regarding the exception processing to be executed on the user terminal 10A.

  Furthermore, in the above-described second embodiment, when all the business participants who are using the business participant terminal 10B are below the user's position (for example, when they are colleagues or subordinates of the user), transfer means 24a selects two or more business participant terminals 10B from the business participant terminals 10B in descending order of positions and transfers the warning screen. However, the present invention is not limited to this. Regardless of the position of the business participant himself / herself who is using the business participant terminal 10B, the two or more business participant terminals 10B are always selected and the warning screen is transferred, and the two or more business participant terminals as the transfer destinations are selected. When all the response instructions from 10B approve the execution of the exception process, the control unit 26a causes the user terminal 10A to execute the exception process, and at least one of these response instructions is the execution of the exception process. If is to deny the control unit 26a may be made to determine the inhibition of the execution of an exception process (formally prohibits execution of exception handling). As a result, the execution of exception handling is always approved only by comprehensive judgment by multiple people (unanimous decision), making it possible to carry out operations without causing any trouble or damage. .

  Further, the functions (all or a part of the functions of the respective means) as the detection means 21, prohibition means 22, notification means 23, transfer means 24 and 24a, determination means 25 and 25a, and control means 26 and 26a described above are a computer. This is realized by executing a predetermined application program (business management program) by a CPU (including a CPU, an information processing apparatus, and various terminals).

  The program is, for example, a computer such as a flexible disk, CD (CD-ROM, CD-R, CD-RW, etc.), DVD (DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD + R, DVD + RW, etc.). It is provided in a form recorded on a readable recording medium. In this case, the computer reads the business management program from the recording medium, transfers it to an internal storage device or an external storage device, and uses it. Further, the program may be recorded in a storage device (recording medium) such as a magnetic disk, an optical disk, or a magneto-optical disk, and provided from the storage device to a computer via a communication line.

Here, the computer is a concept including hardware and an OS (operating system), and means hardware operating under the control of the OS. Further, when the OS is unnecessary and the hardware is operated by the application program alone, the hardware itself corresponds to the computer. The hardware includes at least a microprocessor such as a CPU and means for reading a program recorded on a recording medium. The application program as the business management program has functions as the detection means 21, the prohibition means 22, the notification means 23, the transfer means 24 and 24a, the determination means 25 and 25a, and the control means 26 and 26a on the computer as described above. Contains the program code to be realized. Also, some of the functions may be realized by the OS instead of the application program.

  In addition to the above-described flexible disk, CD, DVD, magnetic disk, optical disk, and magneto-optical disk, the recording medium in the present embodiment includes an IC card, ROM cartridge, magnetic tape, punch card, computer internal storage device (RAM). In addition, various computer-readable media such as an external storage device or a printed matter on which a code such as a barcode is printed can be used.

It is a block diagram which shows the structure of the business management system (business management server) as 1st Embodiment of this invention. It is a flowchart for demonstrating operation | movement of the business management system (business management server) of 1st Embodiment. It is a flowchart for demonstrating the business participant person in-use determination process in the business management system (business management server) of 1st Embodiment. It is a block diagram which shows the structure of the business management system (business management server) as 2nd Embodiment of this invention. It is a flowchart for demonstrating operation | movement of the business management system (business management server) of 2nd Embodiment. It is a flowchart for demonstrating the business participant person in-use determination process in the business management system (business management server) of 2nd Embodiment. It is a figure which shows an example of the transfer destination candidate terminal list | wrist in the business management system (business management server) of 2nd Embodiment.

Explanation of symbols

1,1a Business management system (in-house system)
10 terminal 10A user terminal 10B, 10B-1, 10B-2,..., 10B-n business participant terminal 20, 20 ′ business management server 20a processing unit (CPU)
20b storage unit 21 detecting means 22 prohibiting means 23 notifying means (first notifying means, second notifying means)
24, 24a Transfer means 25, 25a Determination means 26, 26a Control means 30 Proxy server 40 Network (in-house LAN)

In order to achieve the above object, the gist of the present invention is to use the following business management system, business management server, and business management program.
(1) A business management system according to the present invention includes a user terminal that performs processing by inputting data according to a transaction instruction from a customer so that the user performs a business according to the transaction instruction from the customer;
A business participant terminal for a business participant who is involved in the business other than the user, is connected to the user terminal and the business participant terminal in a communicable manner, and at least in order to manage the business by the user terminal, A business management server configured to include a processing unit and a storage unit, and the processing unit of the business management server includes the input data input in response to a transaction instruction from the customer at the user terminal, and the A detecting means for comparing with a pre-set rule in the storage unit and detecting whether or not the input data is outside the prescription, and when the detecting means detects that the input data is outside the prescription Prohibiting means for temporarily prohibiting execution of non-standard processing by non-standard input data by the user terminal, and when the detection means detects that the input data is non-standard, a transaction from the customer In the content of the instruction Confirmation request means for requesting confirmation, and if there is a reply within the reply deadline in response to the confirmation request by the confirmation request means, temporary processing of the non-regulated processing by the prohibition means according to the reply content Functions as control means for controlling the user terminal so as to cancel the prohibited state and cause the user terminal to execute the non-standard processing, or to confirm the prohibition of execution of the non-standard processing It is characterized by that. At this time, when the processing unit of the business management server detects that the input data is out of the regulation by the detection unit, the transfer unit transfers the contents of the out-of-specification processing to the business participant terminal. The control means, when there is no answer corresponding to the confirmation request by the confirmation request means within the answer deadline, refers to the contents of the non-regulated processing transferred by the transfer means. In response to a response instruction input from the business participant terminal or a contract previously made with the customer, the temporary prohibition state of the non-regular processing by the prohibiting means is canceled and the user terminal The user terminal may be controlled so as to execute non-standard processing or to confirm prohibition of execution of non-standard processing.
In addition, the business management system as a related technology of the present invention is for a user terminal that performs data processing by a user so as to perform a business, and a business participant who is involved in the business other than the user. Business management terminal configured to have at least a processing unit and a storage unit so as to be communicably connected to the user terminal and the user terminal and the business participant terminal. The processing unit of the business management server compares the input data input in response to the execution instruction at the user terminal with the pre-set rules in the storage unit, and the input data is Detection means for detecting an execution instruction at the user terminal as an execution instruction for exception processing at the user terminal when the specification is outside the specification, and the user when the execution instruction for the exception processing is detected by the detection means end Prohibiting means for temporarily prohibiting execution of the exception processing by the detection means, and when the execution instruction of the exception processing is detected by the detecting means, the execution instruction in the user terminal relates to exception processing and the prohibiting means First notification means for notifying the user of the user terminal that the execution of the exception processing is temporarily prohibited as an exception warning, and the input data after the notification of the exception warning by the first notification means If the detection means detects that the execution instruction at the user terminal is an exception instruction execution instruction that is out of regulation, and a transfer means for transferring the contents of the exception processing to the business participant terminal, and In response to a response instruction input from the business participant terminal by the business participant who refers to the contents of the exception processing transferred by the transfer unit, the temporary prohibition of the exception processing by the prohibiting unit is canceled. The exception notification is notified by the first notification means while the user terminal is controlled to execute the exception processing or to confirm the prohibition of the execution of the exception processing. When the detection means later detects that the input data is within the rules and the execution instruction at the user terminal is not an execution instruction for exception processing, the temporary prohibition state by the prohibition means is canceled and the It functions as a control means for controlling the user terminal so that the user terminal executes the execution instruction.

(14) The business management server of the present invention includes a user terminal that performs processing by inputting data in accordance with a transaction instruction from a customer so that the user performs a business in accordance with the transaction instruction from the customer; In a system including a business participant terminal for a business participant who is involved in the business other than the user, the system is connected to the user terminal and the business participant terminal so as to be able to communicate with each other. In order to manage, it has at least a processing unit and a storage unit, and the processing unit is input to the user terminal according to a transaction instruction from the customer and the storage unit A detection means for comparing whether or not the input data is out of the specification, and when the detection means detects that the input data is out of the specification Other than those specified by the user terminal Prohibiting means for temporarily prohibiting execution of non-regulated processing using force data, and requesting confirmation of the contents of the transaction instruction from the customer when the detecting means detects that the input data is outside the specified When there is a reply within the reply deadline in response to the confirmation request means and the confirmation request by the confirmation request means, the temporary prohibition state of the non-regulated processing by the prohibit means is canceled according to the reply contents. It functions as a control means for controlling the user terminal so as to cause the user terminal to execute the non-standard processing or to confirm prohibition of execution of the non-standard processing. At this time, when the processing unit detects that the input data is outside the specification by the detection unit, the processing unit has a function as a transfer unit that transfers the contents of the processing outside the specification to the business participant terminal, The control means, when an answer corresponding to the confirmation request by the confirmation request means does not fall within the answer deadline, is related to the business participation by the business person who refers to the contents of the unspecified processing indication transferred by the transfer means. In response to a response instruction input from the user terminal or a contract previously made with the customer, the temporary prohibition state of the non-standard processing by the prohibiting means is canceled and the non-standard processing is performed on the user terminal. The user terminal may be controlled so as to be executed or to confirm the prohibition of the execution of the non-regulated processing.
In addition, the business management server as a related technology of the present invention is for a user terminal where a user inputs data to execute a business and performs processing, and for a business participant who is involved in the business other than the user. In the system comprising the business participant terminal, the user terminal and the business participant terminal are communicably connected to each other, and have at least a processing unit and a storage unit to manage the business by the user terminal. The processing unit compares the input data input in response to the execution instruction on the user terminal with a pre-set in the storage unit, and the input data is out of the pre-set. And detecting means for detecting an execution instruction at the user terminal as an execution instruction for exception processing at the user terminal, and when detecting the execution instruction for the exception processing by the detection means, Yo Prohibiting means for temporarily prohibiting execution of the exception process, and when the execution instruction of the exception process is detected by the detecting means, the execution instruction in the user terminal relates to exception processing and the prohibiting means First notification means for notifying the user of the user terminal that exception processing is temporarily prohibited as an exception warning, and the input data after the notification of the exception warning by the first notification means And when the detection means detects that the execution instruction at the user terminal is an exception processing execution instruction, a transfer means for transferring the contents of the exception processing to the business participant terminal, and In response to a response instruction input from the business participant terminal by the business participant who refers to the contents of the exception processing transferred by the transfer unit, the temporary prohibition of the exception processing by the prohibition unit is canceled. The user terminal is controlled to execute the exception processing or to confirm the prohibition of the execution of the exception processing, while the input after the exception notification is notified by the first notification means When the detection means detects that the data is within the rules and the execution instruction at the user terminal is not an exception processing execution instruction, the temporary prohibition state by the prohibition means is canceled and the user terminal It functions as a control means for controlling the user terminal to execute the execution instruction.

(15) A business management program of the present invention includes a user terminal that performs processing by inputting data in accordance with a transaction instruction from a customer so that the user performs a business in accordance with the transaction instruction from the customer; In a system including a business participant terminal for a business participant who is involved in the business other than the user, the computer realizes a function of managing the business by the user terminal, the user terminal Detecting means for comparing the input data input in response to a transaction instruction from the customer with a pre-set in the storage unit of the computer and detecting whether the input data is outside the pre-set, Prohibiting means for temporarily prohibiting execution of non-standard processing by the user terminal using the non-standard input data when the detection means detects that the input data is non-standard.
A confirmation requesting means for requesting confirmation of the content of the transaction instruction from the customer when the detection means detects that the input data is outside the regulation; and
If there is a reply within the reply deadline in response to the confirmation request by the confirmation requesting means, the temporary prohibition state of the non-regulated processing by the prohibiting means is canceled and the user terminal The computer is caused to function as control means for controlling the user terminal so as to execute non-standard processing or to confirm prohibition of execution of non-standard processing. At this time, when the detection means detects that the input data is outside the specified range, the computer is caused to function as a transfer means for transferring the contents of the non-specified processing to the business participant terminal. When functioning as the control means, if a reply corresponding to the confirmation request by the confirmation request means is not within the reply time limit, the business participant who refers to the contents of the non-regulated processing transferred by the transfer means In response to a response instruction input from the business participant terminal or a contract previously made with the customer, the provisional prohibition state of the non-regular processing by the prohibiting means is canceled and the provision is made to the user terminal. The user terminal may be controlled to execute an external process or to confirm the prohibition of the execution of the non-standard process.
In addition, a business management program as a related technology of the present invention is for a user terminal where a user inputs data to execute a business and performs processing, and for a business participant who is involved in the business other than the user. In a system provided with a business participant terminal, the computer realizes the function of managing the business by the user terminal, and the input data input in response to the execution instruction at the user terminal and the computer Detection means for comparing with a pre-set rule in the storage unit and detecting an execution instruction at the user terminal as an execution instruction for exception processing at the user terminal when the input data is outside the prescription Prohibiting means for temporarily prohibiting execution of the exception processing by the user terminal when the detection means detects an execution instruction of the exception processing; and detecting the exception by the detecting means If the execution instruction in the user terminal is detected, the user terminal as an exception warning that the execution instruction in the user terminal is related to exception processing and that the execution of the exception processing is temporarily prohibited by the prohibition unit. A first notification means for notifying a user of the terminal; after the notification of the exception warning by the first notification means, the input data is outside the regulation, and an execution instruction at the user terminal is an execution instruction for exception processing When the detection means detects that, the transfer means for transferring the contents of the exception processing to the business participant terminal, and the business participant referring to the contents of the exception processing transferred by the transfer means In response to a response instruction input from a business participant terminal, the exception prohibition by the prohibition unit is released temporarily and the user terminal is caused to execute the exception process, or the exception process is executed. The user terminal is controlled so as to confirm the stop, while the input data is within the rule after the exception notification is notified by the first notification means, and the execution instruction at the user terminal is an exception process. When the detection means detects that it is not an execution instruction, as a control means for controlling the user terminal to cancel the temporary prohibition state by the prohibition means and cause the user terminal to execute the execution instruction, The computer is made to function.

According to the business management system, the business management server, and the business management program of the present invention described above , exception processing (non-standard processing) is performed according to a customer's will and a contract previously established between the customer and a company acting as a transaction business. ) Execution / non-execution is determined promptly and reliably, and the transaction processing business requested by the customer is performed without impairing immediacy and without causing trouble.
According to the above-described business management system, business management server, and business management program of the present invention, or according to the business management system, business management server, and business management program as the related technology of the present invention, at least one of the following effects: Or gain benefits.
(i) When an exception processing execution instruction is detected at a user terminal, the execution of the exception processing by the user terminal is temporarily prohibited. And the user of the user terminal is notified as an exception warning that the exception processing is temporarily prohibited. When the exception processing is resolved by the user changing the input data in response to the exception warning notification, that is, after the exception warning notification, the input data is within the regulation and executed on the user terminal. When it is detected that the instruction is not an execution instruction for exception processing, the temporary prohibition state is canceled and processing based on the execution instruction from the user terminal is executed. In contrast, if the user did not change the input data at all in response to the exception warning notification or the input data was changed, the exception processing could not be resolved. If an instruction to execute exception processing on the user terminal is detected even after the notification, the contents of the exception processing are transferred to the business participant terminal used by the business participant and displayed as the content of the exception processing. In response to the response instruction input from the business participant terminal by the business participant who referred to the processing content, the exception prohibition is temporarily released and the user terminal executes the exception processing, or the exception processing The user terminal is controlled so as to confirm the prohibition of execution (formally prohibit the execution of exception processing). As described above, when the user terminal tries to execute the exception process, the execution of the exception process is temporarily prohibited. First, an exception warning notification is given to the user to give the user an opportunity to respond. Therefore, if the execution instruction determined to be exception processing is based on an erroneous input, the user can immediately cope with the erroneous input, and the process can be executed without impairing immediacy. On the other hand, the exception processing content (warning screen) is transferred to the business participant terminal only if the status of the exception processing has not been resolved even after the response opportunity has been given. It is possible to prompt the user to confirm the contents of the exception processing and determine whether to execute or prohibit the exception processing according to the confirmation result. Therefore, when an exception process is detected in a business that needs to make a high-risk decision immediately, as described above, the user is given an opportunity to take action once and use an incorrect process based on incorrect input data. The user can respond immediately and can ensure immediacy, but when the user is given an opportunity to respond to the exception, he / she is instructed to execute exception handling based on unregulated input. A business participant other than the user himself / herself can confirm the exception handling, and can perform the business without impairing immediacy and without causing trouble or damage.

In addition, the user (operator) recognizes the amount of money and the number of shares by referring to the information notified by e-mail, the information input from the transaction instruction input screen, and the voice information input according to the voice guidance. The recognized amount of money and the number of shares may be input by operating the keyboard and the like. In this case, the above-described automatic extraction means is provided, and the comparison is made by comparing the amount of money and the number of shares extracted by the automatic extraction means with the amount of money and the number of shares input by the user (operator) operating the keyboard or the like If the result (the function realized by the processing unit of the user terminal 10A executing a predetermined program) and the comparison by the comparison means do not match these amounts / numbers of shares, the user (operator) It is provided with notification means (a function realized by the processing unit of the user terminal 10A executing a predetermined program) for determining and notifying that an error has been input. As a result, the user (operator) is detected automatically be entered by mistake a number of different amounts / strain and instructions from the customer, to notify the user (operator), the amount of money / stock It is possible to instruct the number to be input correctly, and the user (operator) can input information exactly as instructed by the customer.

In the business management server 20, when receiving the notification that has been entered correctly I follow the transaction instructions from the customer, for itself the contents of the transaction instructions from the customer is an exception processing, the amount the customer / share Automatic mail transmission means (a function realized by the processing unit 20a of the business management server 20 executing a predetermined program) for automatically transmitting / notifying an e-mail for confirming the number of the e-mails. When the e-mail for confirmation is transmitted to the customer by the e-mail transmission means, and the transfer means 24, 24a, as described above, when the user gives an instruction to execute the exception process at the user terminal 10A, The display screen on the display of the user terminal 10A is captured as it is, and the display screen is used as a warning screen (exception processing content). To transfer to the business participant terminal 10B. At that time, in the e-mail to the customer, the reply deadline for the confirmation request is clearly described, and information indicating that the customer is waiting for a reply is also transferred when transferring the warning screen to the business participant terminal 10B.

In order to achieve the above object, the gist of the present invention is to use the following business management system, business management server, and business management program.
(1) A business management system according to the present invention includes a user terminal that performs processing by inputting data according to a transaction instruction from a customer so that the user performs a business according to the transaction instruction from the customer;
A business participant terminal for a business participant who is involved in the business other than the user, is connected to the user terminal and the business participant terminal in a communicable manner, and at least in order to manage the business by the user terminal, A business management server configured to include a processing unit and a storage unit, and the processing unit of the business management server includes the input data input in response to a transaction instruction from the customer at the user terminal, and the A detecting means for comparing with a pre-set rule in the storage unit and detecting whether or not the input data is outside the prescription, and when the detecting means detects that the input data is outside the prescription Prohibiting means for temporarily prohibiting execution of non-standard processing by non-standard input data by the user terminal, and when the detection means detects that the input data is non-standard, a transaction from the customer In the content of the instruction Confirmation request means to request confirmation of have, when there is answered in the reply period in response to the confirmation request by said confirmation request means, in accordance with the reply content, temporary prohibition of the provision out processing by said inhibiting means A control means for controlling the user terminal so as to cancel the state and cause the user terminal to execute the non-standard processing or to confirm the prohibition of the execution of the non-standard processing ; and the detection means If the input data is detected that is the specified outside by the transfer means for transferring the contents of the specified outside process to the work involved terminal, and then as to function, the control means, said confirmation request means If the response according to the confirmation request by the user is not within the response time limit, a response instruction input from the business participant terminal by the business participant referring to the contents of the non-regulated processing transferred by the transfer means, or , In accordance with a contract previously made with the prohibition means, the temporary prohibition state of the non-regular processing by the prohibiting means is canceled and the user terminal is caused to execute the non-standard processing, or the execution of the non-standard processing is performed. so as to determine the inhibition is characterized by controlling the user terminal.
In addition, the business management system as a related technology of the present invention is for a user terminal that performs data processing by a user so as to perform a business, and a business participant who is involved in the business other than the user. Business management terminal configured to have at least a processing unit and a storage unit so as to be communicably connected to the user terminal and the user terminal and the business participant terminal. The processing unit of the business management server compares the input data input in response to the execution instruction at the user terminal with the pre-set rules in the storage unit, and the input data is Detection means for detecting an execution instruction at the user terminal as an execution instruction for exception processing at the user terminal when the specification is outside the specification, and the user when the execution instruction for the exception processing is detected by the detection means end Prohibiting means for temporarily prohibiting execution of the exception processing by the detection means, and when the execution instruction of the exception processing is detected by the detecting means, the execution instruction in the user terminal relates to exception processing and the prohibiting means First notification means for notifying the user of the user terminal that the execution of the exception processing is temporarily prohibited as an exception warning, and the input data after the notification of the exception warning by the first notification means If the detection means detects that the execution instruction at the user terminal is an exception instruction execution instruction that is out of regulation, and a transfer means for transferring the contents of the exception processing to the business participant terminal, and In response to a response instruction input from the business participant terminal by the business participant who refers to the contents of the exception processing transferred by the transfer unit, the temporary prohibition of the exception processing by the prohibiting unit is canceled. The exception notification is notified by the first notification means while the user terminal is controlled to execute the exception processing or to confirm the prohibition of the execution of the exception processing. When the detection means later detects that the input data is within the rules and the execution instruction at the user terminal is not an execution instruction for exception processing, the temporary prohibition state by the prohibition means is canceled and the It functions as a control means for controlling the user terminal so that the user terminal executes the execution instruction.

(14) The business management server of the present invention includes a user terminal that performs processing by inputting data in accordance with a transaction instruction from a customer so that the user performs a business in accordance with the transaction instruction from the customer; In a system including a business participant terminal for a business participant who is involved in the business other than the user, the system is connected to the user terminal and the business participant terminal so as to be able to communicate with each other. In order to manage, it has at least a processing unit and a storage unit, and the processing unit is input to the user terminal according to a transaction instruction from the customer and the storage unit A detection means for comparing whether or not the input data is out of the specification, and when the detection means detects that the input data is out of the specification Other than those specified by the user terminal Prohibiting means for temporarily prohibiting execution of non-regulated processing using force data, and requesting confirmation of the contents of the transaction instruction from the customer when the detecting means detects that the input data is outside the specified confirmation request hand stage, when there is a reply to the reply period in response to the confirmation request by said confirmation request means, said in response to the answer content, to release the temporary inhibition state of the specified outside processing by said inhibiting means whether to execute the defined outside the process to the user terminal, or, as finalizing the prohibition of execution of the prescribed outside process, control means for controlling the user terminal, and, the input data by said detection means the If it is detected that a prescribed outside, transfer means for transferring the contents of the specified outside process to the work involved terminal, and then as to function in, the control means, in response to the confirmation request by said confirmation request means Answer Is not within the answer deadline, a response instruction input from the business participant terminal by the business participant referring to the contents of the unspecified processing indication transferred by the transfer means, or a pre-connection with the customer Depending on the contract, the temporary prohibition state of the non-regular processing by the prohibiting means is canceled and the user terminal is caused to execute the non-standard processing, or the prohibition of execution of the non-standard processing is confirmed. It is characterized by controlling the user terminal so as to make it happen.
In addition, the business management server as a related technology of the present invention is for a user terminal where a user inputs data to execute a business and performs processing, and for a business participant who is involved in the business other than the user. In the system comprising the business participant terminal, the user terminal and the business participant terminal are communicably connected to each other, and have at least a processing unit and a storage unit to manage the business by the user terminal. The processing unit compares the input data input in response to the execution instruction on the user terminal with a pre-set in the storage unit, and the input data is out of the pre-set. A detection means for detecting an execution instruction at the user terminal as an execution instruction for exception processing at the user terminal, and when the detection means detects the execution instruction for exception processing at the user terminal, Yo Prohibiting means for temporarily prohibiting execution of the exception process, and when the execution instruction of the exception process is detected by the detecting means, the execution instruction in the user terminal relates to exception processing and the prohibiting means First notification means for notifying the user of the user terminal that exception processing is temporarily prohibited as an exception warning, and the input data after the notification of the exception warning by the first notification means And when the detection means detects that the execution instruction at the user terminal is an exception processing execution instruction, a transfer means for transferring the contents of the exception processing to the business participant terminal, and In response to a response instruction input from the business participant terminal by the business participant who refers to the contents of the exception processing transferred by the transfer unit, the temporary prohibition of the exception processing by the prohibition unit is canceled. The user terminal is controlled to execute the exception processing or to confirm the prohibition of the execution of the exception processing, while the input after the exception notification is notified by the first notification means When the detection means detects that the data is within the rules and the execution instruction at the user terminal is not an exception processing execution instruction, the temporary prohibition state by the prohibition means is canceled and the user terminal It functions as a control means for controlling the user terminal to execute the execution instruction.

(15) A business management program of the present invention includes a user terminal that performs processing by inputting data in accordance with a transaction instruction from a customer so that the user performs a business in accordance with the transaction instruction from the customer; In a system including a business participant terminal for a business participant who is involved in the business other than the user, the computer realizes a function of managing the business by the user terminal, the user terminal Detecting means for comparing the input data input in response to a transaction instruction from the customer with a pre-set in the storage unit of the computer and detecting whether the input data is outside the pre-set, inhibiting means, said detecting means input data by said detection means to temporarily prohibit the execution of the specified outside processing by the input data of the specified outside by said user terminal when it is detected that a said defined outside Therefore, when the input data is detected that is the specified outside confirmation request means to request confirmation of the contents of the dealing instruction from the customer, and respond to the reply period in response to the confirmation request by said confirmation request means In response to the content of the response, the temporary prohibition state of the non-standard processing by the prohibiting means is canceled and the user terminal is caused to execute the non-standard processing, or the non-standard processing is performed. as to determining the prohibition of execution, control means for controlling the user terminal, and, if the input data by said detection means detects that the said defined outside the business involved the contents of the specified outside processing who transfer means for transferring the terminal as, Rutotomoni to function the computer, when to function the computer as control means, answer in response to the confirmation request by said confirmation request means in said deadline If there is not, according to the response instruction input from the business participant terminal by the business participant who referred to the contents of the non-regulated processing transferred by the transfer means, or according to a contract previously made with the customer, The user may cancel the temporary prohibition state of the non-regular processing by the prohibiting means and cause the user terminal to execute the non-standard processing, or to confirm the prohibition of the execution of the non-standard processing. It is characterized by controlling the terminal.
In addition, a business management program as a related technology of the present invention is for a user terminal where a user inputs data to execute a business and performs processing, and for a business participant who is involved in the business other than the user. In a system provided with a business participant terminal, the computer realizes the function of managing the business by the user terminal, and the input data input in response to the execution instruction at the user terminal and the computer Detection means for comparing with a pre-set rule in the storage unit and detecting an execution instruction at the user terminal as an execution instruction for exception processing at the user terminal when the input data is outside the prescription Prohibiting means for temporarily prohibiting execution of the exception processing by the user terminal when the detection means detects the execution instruction of the exception processing; and detecting the exception by the detecting means If the execution instruction in the user terminal is detected, the user terminal as an exception warning that the execution instruction in the user terminal is related to exception processing and that the execution of the exception processing is temporarily prohibited by the prohibition unit. A first notification means for notifying a user of the terminal; after the notification of the exception warning by the first notification means, the input data is outside the regulation, and an execution instruction at the user terminal is an execution instruction for exception processing When the detection means detects that, the transfer means for transferring the contents of the exception processing to the business participant terminal, and the business participant referring to the contents of the exception processing transferred by the transfer means In response to a response instruction input from a business participant terminal, the exception prohibition by the prohibition unit is released temporarily and the user terminal is caused to execute the exception process, or the exception process is executed. The user terminal is controlled so as to confirm the stop, while the input data is within the rule after the exception notification is notified by the first notification means, and the execution instruction at the user terminal is an exception process. When the detection means detects that it is not an execution instruction, as a control means for controlling the user terminal to cancel the temporary prohibition state by the prohibition means and cause the user terminal to execute the execution instruction, The computer is made to function.

Claims (12)

A user terminal on which a user performs data entry and performs processing to carry out a job;
A business participant terminal for a business participant who is involved in the business other than the user;
A business management server that is communicably connected to the user terminal and the business participant terminal, and includes at least a processing unit and a storage unit to manage the business by the user terminal;
The processing unit of the business management server
The input data input at the time of execution instruction at the user terminal is compared with a pre-set in the storage unit, and if the input data is outside the prescription, the execution instruction at the user terminal Detecting means for detecting an exception processing execution instruction in the user terminal,
Prohibiting means for temporarily prohibiting execution of the exception processing by the user terminal when the detection means detects an execution instruction of the exception processing;
When the execution means of the exception process is detected by the detection means, the execution instruction in the user terminal is related to the exception process, and the execution of the exception process is temporarily prohibited by the prohibition means. First notification means for notifying the user of the user terminal as an exception warning;
When the detection means detects that the input data is out of the regulation and the execution instruction at the user terminal is an execution instruction of exception processing after the exception notification is notified by the first notification means, the exception Transfer means for transferring the content of the process to the business participant terminal; and
In response to a response instruction input from the business participant terminal by the business participant who refers to the contents of the exception processing transferred by the transfer unit, the temporary prohibition state of the exception processing by the prohibiting unit is released. The user terminal is controlled so as to execute the exception processing or to confirm the prohibition of the execution of the exception processing, while the first notification means notifies the exception warning When the detection means detects that the input data is within the rules and the execution instruction at the user terminal is not an execution instruction for exception processing, the temporary prohibition state by the prohibition means is canceled and the use is made. Control means for controlling the user terminal to cause the user terminal to execute the execution instruction;
As a business management system characterized by functioning as In addition to providing a plurality of business participant terminals,
The transfer means selects a business participant terminal having a high priority according to a priority set in advance in the storage unit for the plurality of business participant terminals, and the contents of the exception processing are selected in the selected business participant terminal. The business management system according to claim 1, wherein: Determination that the processing unit of the business management server determines whether or not the business participant who should use the business participant terminal in the selected business participant terminal is using the business participant terminal It has a function as a means,
The transfer means transfers the contents of the exception processing to the business participant terminal when the judgment means determines that the business participant is in use, while the judgment means uses the content of the exception 3. The business management system according to claim 2, wherein when it is determined that the job is not in the middle, the business participant terminal with the next highest priority is selected according to the priority. The processing unit of the business management server serves as a determination unit that determines whether the business participant who should use the business participant terminal is using the business participant terminal in each business participant terminal. With functionality,
The transfer means transfers the contents of the exception processing to the business participant terminal with the highest priority among the business participant terminals determined to be in use by the business participant. The business management system according to claim 2, wherein the system is characterized in that: The priority is set according to the position of the business participant,
The business participant terminal determined to be in use by the business participant by the determination means includes the business participant terminal in use by the business participant higher than the position of the user of the user terminal. The transfer means selects the highest one of the business participant terminals in use by the higher-level business participant himself / herself, and sends the contents of the exception processing to the selected business participant terminal. The business management system according to claim 4, wherein transfer is performed. The priority is set according to the position of the business participant,
The business participant terminal that is determined to be in use by the business participant by the judging means is only the business participant terminal in use by the business participant who is below the position of the user of the user terminal. The transfer means selects two or more business participant terminals from the business participant terminals in use by the business participant who is below the position in descending order, and the selected two or more business participant While transferring the contents of the exception processing to the terminal,
The control means cancels the temporary prohibition of the exception processing by the prohibition means when the response instruction from the two or more business participant terminals approves the execution of the exception processing. 6. The business management system according to claim 4, wherein the user terminal is controlled to cause the user terminal to execute the exception processing.   The control means uses the use so as to determine prohibition of the execution of the exception process when at least one of the response instructions from the two or more business participant terminals denies the execution of the exception process. The business management system according to claim 6, wherein the business terminal is controlled.   When the business participant terminal used by the business participant who is below the position does not include two or more business participant terminals, the control means uses the usage so as to confirm the prohibition of execution of the exception process. The business management system according to claim 6 or 7, wherein a person terminal is controlled.   The transfer means transfers the contents of the exception processing to the selected business participant terminal, and if there is no response instruction from the business participant terminal even after a predetermined time has elapsed, the priority is assigned according to the priority. The business management system according to any one of claims 2 to 8, wherein a business participant terminal having a high level is selected and the contents of the exception processing are transferred to the selected business participant terminal. . The processing unit of the business management server
If the detection means detects that the input data is out of the regulation and the execution instruction at the user terminal is an exception processing execution instruction after the exception notification is notified by the first notification means, That the execution instruction in the operator terminal is related to exception processing, the execution of the exception processing is temporarily prohibited by the prohibiting means, and the contents of the exception processing are transferred to the business participant terminal by the transfer means. The business management system according to any one of claims 1 to 9, wherein the business management system is configured to have a function as second notification means for notifying a user of the user terminal. In a system that includes a user terminal that inputs data to execute a process for a user to execute a process and a business participant terminal for a business participant who is involved in the business other than the user, the use A business management server configured to have at least a processing unit and a storage unit so as to be communicably connected to the person terminal and the business participant terminal, and to manage the business by the user terminal,
The processing unit
The input data input at the time of execution instruction at the user terminal is compared with a pre-set in the storage unit, and if the input data is outside the prescription, the execution instruction at the user terminal Detecting means for detecting an exception processing execution instruction in the user terminal,
Prohibiting means for temporarily prohibiting execution of the exception processing by the user terminal when the detection means detects an execution instruction of the exception processing;
When the execution means of the exception process is detected by the detection means, the execution instruction in the user terminal is related to the exception process, and the execution of the exception process is temporarily prohibited by the prohibition means. First notification means for notifying the user of the user terminal as an exception warning;
When the detection means detects that the input data is out of the regulation and the execution instruction at the user terminal is an execution instruction of exception processing after the exception notification is notified by the first notification means, the exception Transfer means for transferring the content of the process to the business participant terminal; and
In response to a response instruction input from the business participant terminal by the business participant who refers to the contents of the exception processing transferred by the transfer unit, the temporary prohibition state of the exception processing by the prohibiting unit is released. The user terminal is controlled so as to execute the exception processing or to confirm the prohibition of the execution of the exception processing, while the first notification means notifies the exception warning When the detection means detects that the input data is within the rules and the execution instruction at the user terminal is not an execution instruction for exception processing, the temporary prohibition state by the prohibition means is canceled and the use is made. Control means for controlling the user terminal to cause the user terminal to execute the execution instruction;
As a business management server, it functions as In a system that includes a user terminal that inputs data to execute a process for a user to perform a process and a business participant terminal for a business participant who is involved in the business other than the user, the use A business management program that allows a computer to implement a function for managing business by a user terminal,
The input data input in response to the execution instruction at the user terminal is compared with a pre-set in the storage unit of the computer, and if the input data is outside the pre-set, the user terminal Detecting means for detecting an execution instruction as an execution instruction for exception processing in the user terminal;
Prohibiting means for temporarily prohibiting execution of the exception processing by the user terminal when the detection means detects an execution instruction of the exception processing;
When the execution means of the exception process is detected by the detection means, the execution instruction in the user terminal is related to the exception process, and the execution of the exception process is temporarily prohibited by the prohibition means. First notification means for notifying the user of the user terminal as an exception warning;
When the detection means detects that the input data is out of the regulation and the execution instruction at the user terminal is an execution instruction of exception processing after the exception notification is notified by the first notification means, the exception Transfer means for transferring the content of the process to the business participant terminal; and
In response to a response instruction input from the business participant terminal by the business participant who refers to the contents of the exception processing transferred by the transfer unit, the temporary prohibition state of the exception processing by the prohibiting unit is released. The user terminal is controlled so as to execute the exception processing or to confirm the prohibition of the execution of the exception processing, while the first notification means notifies the exception warning When the detection means detects that the input data is within the rules and the execution instruction at the user terminal is not an execution instruction for exception processing, the temporary prohibition state by the prohibition means is canceled and the use is made. Control means for controlling the user terminal to cause the user terminal to execute the execution instruction;
A business management program characterized by causing the computer to function.

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