JP2008217213A - Opinion collection method, server computer for materializing opinion collection method, program and computer-readable recording medium recorded with same program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an opinion collection method for collecting and analyzing an opinion or an idea of a consumer on the Internet over a wide range about service or a commodity of an enterprise or a group, and allowing rapid reflection to enterprise activity. <P>SOLUTION: This opinion collection method especially has: a function displaying speech contents input from a user side terminal corresponding to a designation signal input from a manager side terminal on a speech display area corresponding to the user side terminal; a function receiving operation from the user side terminal or the manager side terminal, and displaying material data stored in a storage part on the user side terminal and on the manager side terminal; a function calculating a total number of the user side terminals input with a nonsupport signal and a total number of the user side terminals input with a support signal in each prescribed time, graphing the respective total numbers and displaying them on the user side terminal and the manager side terminal; and a function storing reception data of the nonsupport signal and the support signal, and the speech contents associatively to time. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

The present invention relates to a method of collecting opinions that allow a wide range of opinions and ideas of consumers to be collected and analyzed on the Internet for products and services of companies and organizations, and to be immediately reflected in business activities. The present invention relates to a server computer for realizing a collection method, a program, and a computer-readable recording medium on which the program is recorded.
Opinion collection methods include those in the form of forums (public discussions) and group interviews over communication networks.

  Conventionally, various surveys for collecting and analyzing opinions of many people as data have been carried out in companies and the like. For example, in general companies, etc., market research is conducted to check customer satisfaction of products and product recognition. In addition, newspaper companies and broadcasting stations conduct public opinion surveys to investigate trends related to politics and economics, and conduct surveys on a wide range of fields such as hobbies, sports, and entertainment.

  In order to conduct such an investigation, several people may be gathered at a specific venue. In the case of such a venue-type opinion collection method, the survey is carried out by several survey cooperators who share opinions according to the theme. Tips for new products and new business ideas and their possibilities are often hidden in deeper areas that are not conscious of general consumers. It has been attracting attention as an effective means for extracting

  When implementing such a venue-type opinion collection method, first, an administrator who collects opinions decides a theme and further recruits participants by specifying the venue and the implementation date. Sometimes we ask specific people to participate. At the venue, the chairman asks questions according to the theme at that time, and asks participants about their opinions. Even if it is difficult to give appropriate opinions from participants, the chairperson can change the questions according to the atmosphere of the place or ask more advanced questions to bring out the deep psychology of the participants. .

On the other hand, as a system for collecting opinions from an unspecified number of people, there is a web chat system using the Internet (Patent Document 1). This chat-type opinion collection method allows a user to access a chat screen from a user-side terminal that can be connected to the Internet environment and write an opinion on the screen. The biggest feature of this chat system is that it doesn't require a real venue, and you can make anonymous and free opinions.
JP2005-50256

However, in the usual venue-type opinion collection method, it is necessary for the administrator to secure the venue, to inform the participants in advance of the meeting time and place, etc. It was necessary.
In the venue-type opinion collection method, since a plurality of participants must be collected at a specific venue, the attributes and number of participants are limited according to the geographical conditions of the venue and the size of the venue. In other words, it can only collect opinions from a limited number of people in a limited area. However, when it is necessary to collect consumer opinions on products nationwide, if only a limited number of people in a limited area can collect opinions, the research objective cannot be fully achieved. there were.

  Furthermore, in the venue-type opinion collection method, participants exchange opinions while facing the chairman of the manager, so they refrain from the chairman and overwhelm many other participants. There was also a problem that it was difficult to claim true intentions.

  In some cases, the participants' opinions may be recorded, or the situation of the venue may be recorded and used as a material for later analysis. Therefore, analog data recorded as sound by recording or recording must be converted into data usable in various applications such as character data. Since it takes time and effort to convert the recorded voice to text data, it took a considerable amount of time for the participants' opinions to reach the manager. In addition, analysis of the collected data requires specialized knowledge such as complex statistical methods, so for those who are not familiar with such surveys, much time and effort is required for aggregation and analysis. It sometimes took. Therefore, for example, there is a problem that consumers' opinions and reactions cannot be used immediately even when trying to use them for new product development or sales.

  In addition, the chat-type opinion collection method has the merit of being able to freely give opinions anonymously, but on the other hand, the topic deviates from the subject, and slander against companies and slander between consumers, etc. Opinions may not be exchanged. In other words, a chat system in which anyone can speak freely without having to face each other may not be able to collect the true consumer opinions that companies seek. In addition, when it is impossible to determine whether a participant's remarks are unusual or representative of a large number of participants, the remarks are only unique remarks of one participant. May be deviated from the essence by being swayed by the remarks. In addition, since the support rate and non-support rate for a specific statement cannot be grasped, the statement cannot be statistically analyzed.

  Therefore, in the solicitation of opinions using the usual venue-type opinion collection method, it is not possible to collect opinions of many general consumers on a nationwide scale, although it requires a lot of labor and expense, and it participates. The subconscious of the person could not be fully drawn out, and the survey results could not be collected and analyzed quickly and appropriately. In addition, in the opinion collection using the ordinary chat type opinion collection method, since participants can speak freely, there is a drawback in that the topic is easily deviated and it is difficult to extract the true opinions of consumers demanded by companies.

  Accordingly, the present invention provides an opinion collection method that enables consumer opinions and ideas to be collected and analyzed easily and quickly over a wide range with a little effort and cost, and can be immediately reflected in business activities. This is a problem.

A first invention is a server computer for collecting opinions, which is connected to an administrator side terminal and a user side terminal via a communication means, and includes a processing unit and a storage unit.
A function for displaying a character corresponding to the administrator side terminal and a character corresponding to the user side terminal on the administrator side terminal and the user side terminal;
A message display area for displaying the message content input from the administrator side terminal is specified in association with the character corresponding to the administrator side terminal, and the message content input from the user side terminal is displayed. A function for specifying the message display area in association with the character corresponding to the user terminal,
A function to display the content of the message input from the administrator side terminal in the message display area corresponding to the administrator side terminal;
A function for displaying the content of a message input from the user side terminal corresponding to the nomination signal input from the administrator side terminal in a message display area corresponding to the user side terminal;
A function of storing the message content displayed in the message display area in the storage unit in association with the time when the message content is displayed;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and A function to display on the user's terminal,
The support signal and the non-support signal are received from the user-side terminal, and the total number of user-side terminals to which the support signal is input and the total number of user-side terminals to which the non-support signal is input are calculated every predetermined time. A graph that displays the total number of messages on the administrator and user devices,
It is characterized in that it has a function of storing the type of received support signal or non-support signal and the user side terminal that transmitted the signal in the storage unit in association with the time when the signal was received.

“Material data” includes image data, moving image data, or file data created by application software such as word processing software, spreadsheet software, drawing software, and presentation software.
Calculating the total number of user-side terminals every "predetermined time" means that the total number of user-side terminals that have transmitted a support signal to the processing unit and a user-side terminal that has transmitted a non-support signal from a certain time This means that the processing unit sequentially calculates the total number. Therefore, for example, this means that the total number of receptions per second is displayed sequentially.

The second invention is based on the first invention, and the processing unit calculates the number of supported signals and the number of unsupported signals received from the user-side terminal every predetermined time, and supports a number corresponding to the number of signals. It is characterized in that it has a function of displaying the mark and the non-supporting mark on the administrator side terminal and the user side terminal.
“Calculating the number of support signals and the number of unsupported signals at every predetermined time” means calculating the number of support signals and the number of unsupported signals received by the processing unit during a certain time from a certain time. Therefore, for example, the number of support signals and the number of unsupported signals received by the processing unit in one second from 10:00:00 am are stored as the number of support signals and the number of unsupported signals at 10:00 am Means that.

“Support mark” and “non-support mark” are graphical expressions (for example, gesture expressions) and character expressions (for example, onomatopoeia expressions such as “prick” and “Boo”) for expressing support and non-support. Means.
“Number according to the number of each signal” means that the number of “support marks” and “non-support marks” displayed at one time is the number of support signals received and unsupported by the processing unit during a certain time from a certain time. It means that it is determined according to the number of signals.

3rd invention presupposes the said 1st or 2nd invention, a process part gauges the total number of the user side terminals to which the support signal was input, and the total number of the user side terminals to which the non-support signal was input As a feature, it has a function of displaying on the administrator side terminal and the user side terminal.
The “gauge” means the total number of user-side terminals to which a support signal is input and the total number of user-side terminals to which a non-support signal is input in a columnar graph format.

  4th invention presupposes the said 1st-3rd invention, and the process part receives the statement intention expression signal from a user side terminal, and manages that the preparation for transmission of the statement content was completed in the said user side terminal It has a feature in that it has a function of displaying on the user side terminal and the user side terminal.

  5th invention presupposes the said 4th invention, and a process part receives a speech cancellation signal from a user side terminal, and cancels the speech from the said user side terminal, an administrator side terminal and a user side terminal It has a feature in that it has a function of displaying on the screen.

  The sixth invention is based on the first to fifth inventions, and the processing unit receives an operation from the administrator side terminal or the user side terminal that is the input source of the material data, and receives the operation from the administrator side terminal. It is characterized in that it has a function of displaying on the side terminal and the user side terminal.

The seventh invention is based on the first to sixth inventions, and is characterized in that the processing unit has a function of extracting a predetermined message content from the message content stored in the storage unit.
“Extracting” means selecting message content data that satisfies a predetermined condition from the storage unit.

8th invention presupposes said 1st-7th invention, and the processing part inputs the content of the message memorize | stored in the memory | storage part, the total number of user side terminals to which the support signal was input, and a non-support signal It is characterized in that it has a function of associating, totaling and analyzing the total number of user-side terminals that have been made based on the stored time.
“Associating based on stored time” means, for example, that a support signal received by the processing unit between the time when a predetermined message content is displayed and the time when the next message content is displayed is input. This means that the total number of user-side terminals and the total number of user-side terminals to which a non-support signal is input are determined as a support rate and a non-support rate for the predetermined message content, and subsequent processing is performed.

  9th invention presupposes the said 1st-8th invention, and a process part memorize | stores the function which displays a questionnaire screen in a user side terminal, and the response data with respect to the questionnaire transmitted from the user side terminal in a memory | storage part And a function of counting and analyzing the answer data.

The tenth and eleventh aspects of the present invention provide a server computer including a processing unit and a storage unit connected to a manager side terminal and a user side terminal via a communication unit.
A function for displaying a character corresponding to the administrator side terminal and a character corresponding to the user side terminal on the administrator side terminal and the user side terminal;
A message display area for displaying the message content input from the administrator side terminal is specified in association with the character corresponding to the administrator side terminal, and the message content input from the user side terminal is displayed. A function for specifying the message display area in association with the character corresponding to the user terminal,
A function to display the content of the message input from the administrator side terminal in the message display area corresponding to the administrator side terminal;
A function for displaying the content of a message input from the user side terminal corresponding to the nomination signal input from the administrator side terminal in a message display area corresponding to the user side terminal;
A function of storing the message content displayed in the message display area in the storage unit in association with the time when the message content is displayed;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and A function to display on the user's terminal,
The support signal and the non-support signal are received from the user-side terminal, and the total number of user-side terminals to which the support signal is input and the total number of user-side terminals to which the non-support signal is input are calculated every predetermined time. A graph that displays the total number of messages on the administrator and user devices,
It is characterized in that the type of received support signal or non-support signal and the function of storing the user side terminal that transmitted the signal in the storage unit in association with the time when the signal is received are realized.

A twelfth aspect of the present invention is an opinion collection method using a server computer having a processing unit and a storage unit, connected to an administrator side terminal and a user side terminal via a communication means,
A function for displaying a character corresponding to the administrator side terminal and a character corresponding to the user side terminal on the administrator side terminal and the user side terminal;
A message display area for displaying the message content input from the administrator side terminal is specified in association with the character corresponding to the administrator side terminal, and the message content input from the user side terminal is displayed. A function for specifying the message display area in association with the character corresponding to the user terminal,
A function to display the content of the message input from the administrator side terminal in the message display area corresponding to the administrator side terminal;
A function for displaying the content of a message input from the user side terminal corresponding to the nomination signal input from the administrator side terminal in a message display area corresponding to the user side terminal;
A function of storing the message content displayed in the message display area in the storage unit in association with the time when the message content is displayed;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and A function to display on the user's terminal,
The support signal and the non-support signal are received from the user-side terminal, and the total number of user-side terminals to which the support signal is input and the total number of user-side terminals to which the non-support signal is input are calculated every predetermined time. A graph that displays the total number of messages on the administrator and user devices,
It is characterized in that the type of received support signal or non-support signal and the function of storing the user side terminal that transmitted the signal in the storage unit in association with the time when the signal is received are realized.

In a thirteenth aspect of the present invention, a server computer having a processing unit and a storage unit connected to an administrator side terminal and a user side terminal via a communication unit is provided.
A function for identifying the message display area for displaying the message content input from the administrator side terminal and the message display area for displaying the message content input from the user side terminal, to the administrator side terminal and the user side terminal When,
A function for displaying the content of messages input from the administrator side terminal and the content of messages input from the user side terminal in the corresponding message display areas,
A function for storing the content of the message displayed in the message display area in the storage unit;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and It is characterized in that it realizes a function to be displayed on the user side terminal.

According to the first invention, the following effects are mainly obtained.
First, since the manager does not need to secure a venue, the manager can collect opinions on consumers nationwide without being restricted by the geographical conditions of the venue. Moreover, since there is no restriction due to the size of the venue, the manager can freely set the number of participants. On the other hand, since it is not necessary for the participant to go to the venue at the set date and time, it is possible to participate more easily.

  In addition, unlike the method of collecting opinions that gathers participants at the actual venue, participants do not face the chairman or other participants on the manager's side, so feel free to express their opinions. Can do. Therefore, for the company, the subconsciousness of the participant can be sufficiently drawn, and more useful and useful information can be collected.

  In addition, since participants can speak for the first time by receiving a nomination from the administrator, even if there are participants who make inappropriate statements such as slander slander, if they do not appoint that participant, Can be completely suppressed. Therefore, there is almost no risk that discussions will develop in an unfavorable direction, stimulated by the content of the speeches of participants who repeat inappropriate speech or participants who intentionally obstruct the discussion. Therefore, it is possible for managers to draw out and collect the true consumer opinions that companies seek from a calm exchange of opinions.

  Further, since all the utterance contents are stored in the storage unit as character data, they can be extracted and used as they are when analyzing the collected utterance contents. Therefore, the trouble of converting the recorded voice into character data is not required as in the conventional venue-type opinion collection method. Moreover, since the content of the remark is general-purpose text data, the extracted data can be analyzed by other applications such as commercially available spreadsheet software. Therefore, the time, cost, and labor required for analysis can be reduced.

  In addition, managers and participants bring materials suitable for the theme, allowing them to view and download them freely, so that everyone can share information and collect more detailed and appropriate opinions from participants. Is possible. In some cases, valuable information that the administrator did not know can be obtained.

  In addition, the participant's support rate (total number of user-side terminals to which support signals are input) and non-support rate (total number of user-side terminals to which non-support signals are input) for the content of remarks and documents etc. in real time Since it is tabulated and graphed, it is possible to visually grasp the subconsciousness of all participants. Participants do not face the chairman or other participants on the manager's side, so feel free to express support or disapproval. Expressing one's position and opinions without being influenced by the surrounding atmosphere is extremely difficult in an actual venue-type opinion collection method, but this system is adopted in which each participant participates from an individual terminal. It becomes feasible by doing.

  In addition, by adopting the system, for example, it is possible to instantly grasp whether a participant's remarks are unusual opinions or opinions that represent a large number of participants. It is also possible to ask more efficient questions to the participants while taking into account the psychological situation. In other words, it is possible to prevent the same opinions from being repeatedly issued by multiple participants by switching to more detailed questions for statements with a high approval rating. It is also possible to draw out the opinions hidden in the deep psychology. On the other hand, when the remark is only a peculiar remark of one participant, it is possible to prevent the discussion from deviating from the essence by being swayed by the content of the remark.

Furthermore, since the support rate and disapproval rate of other participants with respect to a specific statement content can be grasped in real time, only one participant can speak at a time. The same effect as collected.
In addition to this, since the type of received support or non-support signal and the user-side terminal that transmitted the signal are stored in association with the time at which the signal was received, the remarks stored in association with the time are also stored. It can be used when analyzing the contents.

  According to the second invention, when the participant repeatedly hits the support button or the non-support button, the number of support marks or non-support marks corresponding to the number of times the button is input is displayed. The degree of unsupport can be expressed more appropriately. For this reason, it can be expected to be a more heated discussion.

  According to the third invention, since the support rate or the non-support rate is displayed as a gauge (column graph), it is possible to intuitively grasp the support rate or the non-support rate simply by looking at the length of the gauge. .

  According to the fourth and fifth inventions, since the participant expresses that he / she is willing to speak, that is, ready to speak, and in some cases it can be canceled further, the manager who is the chairman The side can efficiently collect participants' opinions.

  According to the sixth invention, the document provider can control the display / non-display or enlargement of the document by his / her own operation, so that the explanation of the document and the discussion using the document can be performed efficiently and smoothly. be able to.

  According to the seventh invention, it is possible to quickly and easily extract data required by the company from a large amount of collected comment content data. The statement content data can be extracted in a versatile format such as CSV format, and therefore can be used as it is in other applications having a totaling analysis function, a table creation function, a graph creation function, and the like.

  According to the eighth invention, the content of the statement, the total number of user-side terminals to which a support signal is input, and the total number of user-side terminals to which a non-support signal is input are based on the time at which each is stored. By collecting and analyzing, it is possible to examine the support rate and non-support rate of participants for a specific statement. Therefore, the collected opinions can be statistically processed.

  According to the ninth aspect of the invention, the questionnaire is implemented together with the discussion for collecting opinions. Participants can read various materials on the subject, touch the opinions of many other participants and, in some cases, recognize potential values that they have not even noticed. Therefore, it can be said that the results of questionnaires collected from such participants are extremely useful for companies.

  According to the tenth and eleventh aspects of the present invention, it is possible to provide a server computer that makes it possible to implement the above-described opinion collection method by installing a program in a computer serving as a server.

  According to the twelfth aspect, by using the server computer, it is possible to easily and quickly collect and analyze opinions of many consumers.

According to the thirteenth invention, it is not necessary for the manager to secure a venue, and the collected utterance content can be output and used as text data as it is, so that the opinions of consumers and the like can be collected more easily. Can do. In addition, managers and participants can bring materials suitable for the theme, and can browse and download them freely, so that everyone can share information and collect more detailed and appropriate opinions from participants. It becomes possible. In some cases, valuable information that the administrator did not know can be obtained.
The same effect can be expected for a computer-readable recording medium recording the program according to the thirteenth invention, a server computer installed with the program, and an opinion collecting method using the server computer.

An embodiment of the present invention will be described in detail with reference to FIG.
The system shown in FIG. 1 includes a server computer 1, an administrator side terminal 4, and user side terminals 5a, 5b, 5c,... Connected via a communication network (Internet). Each of the user side terminals 5a, 5b, 5c,... Has the same function, and therefore will be described simply as the user side terminal 5 unless it is necessary to distinguish between them.

  The server computer 1 includes a processing unit 2 and a storage unit 3 for storing various data.

The storage unit 3 includes a statement content storage unit 3a, a user information storage unit 3b, a display information storage unit 3c, an answer data storage unit 3d for a questionnaire, a parts information storage unit 3e, and a support / non-support information storage unit 3f. It is composed of
The remark content storage unit 3a, user information storage unit 3b, display information storage unit 3c, answer data storage unit 3d, parts information storage unit 3e, and support / non-support information storage unit 3f are provided separately in hardware. It may be a solid one, or it may be an integral one. Further, each function may be realized by software.

In the message content storage unit 3a, all the message contents input from the administrator side terminal 4 or the user side terminal 5 and displayed on the administrator side terminal 4 and the user side terminal 5 are the times when the message contents are displayed. Is stored in association with.
The user information storage unit 3b stores in advance basic attributes such as a user's address, name, and e-mail address, unique attributes such as hobbies, preferences, lifestyle patterns, and individual information such as nicknames and passwords. is there.

  The display information storage unit 3 c stores screen information corresponding to each scene to be displayed on the administrator side terminal 4 or the user side terminal 5. That is, the processing unit 2 extracts necessary information stored in the display information storage unit 3 c and displays the information on the administrator side terminal 4 or the user side terminal 5.

  The answer data storage unit 3d stores the answer data returned from the user terminal 5 when a questionnaire is conducted.

  The parts information storage unit 3e has various parts data necessary for constructing a screen displayed in an actual opinion collection scene, for example, hall templates, backgrounds, hall equipment, various buttons, characters, and data on materials. Furthermore, data relating to a template for creating a forum participant recruitment screen and a questionnaire screen is stored.

  Examples of the data relating to the material include image data, moving image data, or file data created by various application software such as word processing software, spreadsheet software, and presentation software.

  The support / non-support information storage unit 3f stores the type of the received support signal or the non-support signal and the user terminal that has transmitted the signal in association with the time at which the processing unit 2 receives the signal.

  The manager side terminal 4 is a terminal operated by a company or the like that wants to collect opinions from consumers or the like. On the other hand, the user terminals 5a, 5b, 5c,... Are terminals used by different users.

  Next, the opinion collection method using the system according to the present invention will be described in more detail with specific examples.

Example 1
In the first embodiment, an example of collecting opinions in a forum format will be described.

  FIG. 2 shows a forum venue screen displayed on the administrator side terminal 4 and the user side terminal 5. This forum venue screen is mainly composed of a heading column 11, a time display column 12, a chairman character 13, a user character 14, a panelist character 15, a speech content input column 16, a send button 17, a material button 18, a log display window 19, and a raising hand. Button 21, cancel button 22, applause button 23, booing button 24, support gauge 25, non-support gauge 26, chairman message display area 33, user message display area 34 (in FIG. A corresponding message display area 34 c is shown), a support mark 36 and a non-support mark 37.

In the heading column 11, the theme of the forum is displayed.
The time display column 12 displays the forum start time, end time, and current time.
The chair character 13 corresponds to an administrator who is a facilitator of the forum. That is, the content of the message input from the administrator side terminal 4 is displayed in the message display area 33 for the chairperson that is specified in association with the chairperson character as if the chairperson character 13 is speaking.

  The user character 14 corresponds to a participant participating in the forum. That is, the user characters 14a, 14b, 14c,... Correspond to the user-side terminals 5a, 5b, 5c,..., For example, the content of the remarks input from the user-side terminal 5c is as if the user character 14c remarked. It is displayed in the comment display area 34c specified in association with the user character 14c. Since each user character 14a, 14b, 14c,... Has the same function, it is simply described as the user character 14 when it is not necessary to distinguish between them.

  The panelist character 15 is an expert or critic on the theme of the forum, and corresponds to a participant who is invited in a separate frame from the general participant. The panelist's remarks content is input from the user side terminal 5 and displayed in the remark display area of the corresponding panelist character 15 in the same manner as the general participant.

  The speech content by the chairman character 13, the user character 14, and the panelist character 15 is stored in the speech content storage unit 3a by the processing unit 2 in association with the time when the speech content is displayed.

  The comment content input column 16 is a column for the administrator, the participant, or the panelist to specifically input the comment content from the administrator side terminal 4 or the user side terminal 5 as character data.

  The send button 17 is a button for sending the message content input in the message content input field 16 to the processing unit 2.

  The hand raising button 21 is used to indicate that the participant has an intention to speak, that is, that the participant is ready to speak. For example, based on the click signal of the raising hand button 21 input through the mouse of the user terminal 5a, the processing unit 2 raises the appearance of the user character 14a stored in the display information storage unit 3c. Change to state.

  The cancel button 22 is for the participant himself / herself to withdraw the statement of his / her intention to speak. For example, based on the click signal of the cancel button 22 input via the mouse of the user side terminal 5a, the user character in the state where the processing unit 2 is raising his hand, which is stored in the display information storage unit 3c. 14a is changed to a default state where the hand is not raised.

The applause button 23 expresses the intention of the participant or panelist to support the speech content of other participants. For example, based on the click signal of the applause button 23 input via the mouse of the user side terminal 5a, the processing unit 2 receives a support signal from the user side terminal 5a.
On the other hand, the booing button 24 is a sign that a participant or panelist expresses an unsupported intention with respect to the speech content of other participants. For example, based on the click signal of the booing button 24 input via the mouse of the user side terminal 5a, the processing unit 2 receives an unsupported signal from the user side terminal 5a.

  When the support signal and / or the non-support signal is received, the processing unit 2 displays the support mark 36 and / or the non-support mark 37 in the forum venue screen. The number of these marks displayed at once in the forum venue screen varies depending on the number of signals received every predetermined time.

  In addition, the processing unit 2 calculates the total number of user-side terminals 5 to which support signals are input and the total number of user-side terminals 5 to which non-support signals are input every predetermined time, and calculates the total number of each of the support gauges 25 and the unsupported gauge 26 are graphed and displayed on the administrator side terminal 4 and the user side terminal 5.

Further, the processing unit 2 stores the type of the received support or unsupport signal and the user terminal 1 that has transmitted the signal in the support / unsupport information storage unit 3f in association with the time when the signal is received. Since which signal is received from which user-side terminal 1 is stored in association with the reception time, it can be used when analyzing the contents of the message stored in association with the time.
Further, the processing unit 2 may generate sound effects corresponding to applause or booing from the administrator side terminal 4 or the user side terminal 5.

  In this way, the total number of supporters and non-supporters for a given statement is shown in real time so that the administrator can see at a glance how many participants support or deny a particular opinion. Since it can be grasped, it is practically equivalent to collecting opinions of a large number of other participants at the same time, rather than the opinions of a specific one who spoke. Moreover, when the remark is only a peculiar remark of one participant, it is possible to prevent the discussion from deviating from the essence by being swayed by the content of the remark. Furthermore, by receiving applause by applause and condemnation by booing from other participants, it can be expected that the discussion will incite and draw out more serious opinions.

  The material button 18 is used to allow a manager and a participant to click or freely download or download materials related to the agenda items taken up in the forum. The document data can be provided from both the administrator and the participant, and is stored in the part information storage unit 3e of the server computer. The document data is usually arranged as a small icon.

The display / non-display of the document and the enlargement / reduction of the display size may be controlled from only the administrator side terminal 4 or from both the administrator side terminal 4 and the user side terminal 5. .
In particular, if the person who provided the material can freely display, hide, or change the size of the material by clicking on the icon corresponding to the material data from his / her terminal, the discussion will proceed more smoothly. You can expect to do it. In addition, the burden on the administrator is greatly reduced as compared with the case where only the administrator can perform these operations.
On the other hand, if the operation of the material can be controlled only from the administrator-side terminal 4, the consciousness of all the participants can be focused on the specific material with the intention of the administrator, thereby suppressing deviation from the discussion. I can expect that.

  The log display window 19 is a window for displaying the content of the remarks of the manager and participants displayed on the forum venue screen in time series. That is, the processing unit 2 displays the message content stored in the message content storage unit 3a in the log display window 19 together with the time when the message content is displayed.

  As will be described later, the layout of the forum venue screen can be freely changed in accordance with the hobby of the administrator and the theme of the forum.

Next, the specific flow up to the forum will be explained.
First, in order to recruit participants to the forum, the administrator creates a participant recruitment screen from the “edit recruitment page” screen of the administrator page stored in the storage unit 3 of the server computer, and places it on the Internet homepage. Post.

  The participant recruitment screen may be created using the template data of the participant recruitment screen stored in the parts information storage unit 3e, or may be created by the administrator. When creating the participant recruitment screen using the template data, the administrator uses the template data stored in the part information storage unit 3e via the processing unit 2 by the operation from the administrator side terminal 4 to the administrator side. It is displayed on the terminal 4, and necessary items are input as condition data from the administrator side terminal 4. Items set here include the forum theme, content, date and time, participation conditions, recruitment period, and the like. The processing unit 2 automatically edits the participant recruitment screen using the condition data, and stores it in the parts information storage unit 3e as the participant recruitment screen. The administrator places the created participant recruitment screen on the Internet homepage that he manages to recruit participants for the forum.

  The applicant who wishes to participate confirms the contents of the participant recruitment screen and the terms of use, inputs necessary data from the user terminal 5 to the application form included therein, and transmits the data to the processing unit 2. The application form has a field for inputting the attribute of the applicant. For example, information such as address, name, nickname, e-mail address, age, gender, date of birth, occupation, blood type, hobby, etc. can be mentioned.

  When receiving the application form, the processing unit 2 stores the data as user information in the user information storage unit 3b of the server computer 1. The user information can be used as authentication information when the user enters the forum venue. In addition, when analyzing the data collected in the forum, it is possible to perform a detailed analysis considering the attributes of the participants.

  When there are too many applicants for participation, the participation conditions can be changed from the manager side terminal 4 to change the number of participants.

In addition to the general participants, a restricted participant who is only allowed to input a support signal and a non-support signal from the user-side terminal 5 (hereinafter referred to as a “viewer”) is not allowed to speak. ) Can also participate in the forum via the user terminal 5.
The viewer may be targeted for those who want to participate who have missed the general participation recruitment frame, or may be recruited as a viewer from the beginning.

  When users who are allowed to participate in or view the forum are determined, the processing unit 2 automatically transmits a guide mail to those users via Internet mail. The participation or viewing-permitted person who has received the guide mail inputs his / her mail address and an arbitrary password in the input form included in the guide mail, and transmits it to the processing unit 2. The processing unit 2 stores the received e-mail address and password of the participation or viewing permitter in the user information storage unit 3b.

  Participants who are allowed to participate or view access the URL specified on the date and time of the forum and enter the e-mail address and password. The processing unit 2 compares these e-mail addresses and passwords with the data of the participation or viewing permitter stored in the user information storage unit 3b, and authenticates the participation or viewing permitter. The authenticated participation permitter or viewing permitter can access the forum venue as a participant or a viewer, respectively.

In addition, if there is a material suitable for the theme, the guidance mail is accompanied by a precaution such as uploading the material data to the server computer 1 in advance. Regarding the upload destination of the document data, it is preferable to provide a corresponding link button in the guide mail in order to improve the convenience of the participant.
On the other hand, the processing unit 2 can also send a message to that effect to the applicant who has leaked from the participation target.
These messages can be sent by e-mail to normal e-mail confirmation software set in each user terminal 5.

  Documents such as images, videos, files created by applications, etc. that are to be used in the forum can be obtained by the administrator via the administrator side terminal 4 before or during the forum, and the participants can use each user side terminal. By uploading from 5 to the server computer 1, it is stored in the part information storage unit 3e.

Further, experts and critics related to the theme of the forum can be invited as panelists separately from the participants collected by the general public recruitment and can participate in the forum via the user side terminal 5.
For such panelists, it is preferable that the manager side stores personal information such as name, nickname, and career in the user information storage unit 3b via the manager side terminal 4 in advance.
The guide mail is sent to the panelist, and the panelist's method for accessing the forum venue and the operation method after admission are the same as those for the general participant.

In addition, the administrator can freely change the layout of the forum venue screen according to the theme of the forum.
To change the forum venue screen, the forum venue screen data stored in the part information storage unit 3e and the venue part data can be used. That is, the administrator displays the template data stored in the parts information storage unit 3e via the processing unit 2 by the operation from the administrator side terminal 4 on the administrator side terminal 4, and deletes unnecessary venue parts. For example, a venue part to be newly placed can be placed by dragging and dropping from the venue part data displayed as an icon, for example. Images created by the administrator themselves can be used for the layout of the venue screen.

  The processing unit 2 stores the changed forum venue screen data in the part information storage unit 3e, reads out the data when the forum is held, and displays the data on the administrator side terminal 4 and the user side terminal 5.

  When conducting a questionnaire for participants in the forum, the administrator creates a questionnaire in advance. The questionnaire may be created using the questionnaire template data stored in the parts information storage unit 3e, or may be created by the administrator.

  When creating a questionnaire using the template data, the administrator sends the template data stored in the part information storage unit 3e to the administrator side terminal 4 via the processing unit 2 by an operation from the administrator side terminal 4. The question item of the questionnaire is input as condition data from the administrator side terminal 4, and the answer format for the question item is selected. The processing unit 2 automatically edits the questionnaire using the condition data and stores it in the part information storage unit 3e.

  The questionnaire response format that can be selected in the template is, for example, a YES / NO method for selecting YES / NO for a question, a selection response method for selecting a corresponding one from a plurality of options prepared in advance, and an option There are a ranking answering method in which ranking is selected from among the above, a free answering method in which words, sentences, numerical values, etc. are freely input.

Next, the actual forum flow will be described.
Participants who wish to participate in the forum, those who wish to view, and panelists access the designated URL of the forum venue from the user terminal 5 at the designated date and time. At this time, you will be asked to enter your email address and password.

  When the mail address and password are authenticated and the user enters the forum venue, the processing unit 2 displays the forum venue screen on the user terminal 5.

  On the forum venue screen, not only the chairperson character 13 corresponding to the administrator side, but also user characters 14a, 14b, 14c,... And panelist characters 15a,. Is displayed. On the other hand, the character corresponding to the viewer is not displayed on the forum venue screen.

  The processing unit 2 executes the following processing in order for the chairperson character 13, the user character 14, and the panelist character 15 to participate in the forum venue screen.

  First, the processing unit 2 causes the chairperson character 13 to appear at a predetermined position on the forum venue screen, and causes the display information storage unit 3c to store the forum venue screen on which the chairperson character 13 appears.

  In addition, when the processing unit 2 authenticates the e-mail address and password corresponding to the user-side terminal 5a, for example, the processing unit 2 further causes the user character 14a corresponding to the user-side terminal 5a to appear at a predetermined position on the forum venue screen, and the user The forum venue screen in which the character 14a appears is stored in the display information storage unit 3c. Similarly, user characters 14b, 14c,... And panelist characters 15a,... Corresponding to the user-side terminals 5b, 5c,... And panelist characters 15a are also displayed on the forum venue screen and stored in the display information storage unit 3c.

  Accordingly, the processing unit 2 arranges the corresponding user character 14 and panelist character 15 in the forum venue screen each time the number of participants and panelists who entered the forum venue screen increases, and stores them in the display information storage unit 3c each time. . Further, the processing unit 2 extracts the latest forum venue screen on which the new user character 14 and the panelist character 15 are arranged from the display information storage unit 3 c and displays the screen on the administrator side terminal 4 and the user side terminal 5. To do. Accordingly, the forum venue screen is updated so that the new user character 14 and panelist character 15 participate in the forum venue screen of the user side terminal 5 of the participants and panelists who have already entered. The In this manner, the corresponding user character 14 and panelist character 15 appear in the order in which the applicants and panelists are authenticated by the processing unit 2.

  When the user character 14 and the panelist character 15 participate as described above, the forum venue screen is displayed with the chairperson character 13, the user characters 14a, 14b, 14c..., And the panelist character 15a. Is done.

  On the other hand, in this example, the character corresponding to the viewer is not displayed on the forum venue screen. Therefore, when the e-mail address and password of the viewer are authenticated, the processing unit 2 only extracts and displays the latest forum venue screen from the display information storage unit 3c on the user side terminal 5 of the viewer.

Characters corresponding to the terminals themselves (that is, the chairman character 13 displayed on the administrator side terminal 4 and the self-confidence character displayed on the user side terminal 5 of each participant or panelist) are the characters of others. Are displayed in different forms, for example, different colors and sizes, so that it is possible to easily distinguish one's character from other characters.
The chairman character 13, each user character 14, and each panelist character 15 is associated with a unique message display area (so-called “speech balloon”) corresponding thereto.

Administrators and panelists can speak whenever needed.
The case where the administrator speaks will be described. When the administrator inputs the message content in the message content input field 16 via the administrator side terminal 4 and inputs the send button 15, the processing unit 2 is connected to the administrator side. The content of the speech input from the terminal 4 is arranged so that the content of the speech enters the speech display area 33 on the manager side, that is, the speech of the chairperson character 13, and is stored in the display information storage unit 3 c together with the speech. As described above, since the processing unit 2 displays the latest forum venue screen stored in the display information storage unit 3c on the administrator side terminal 4 and the user side terminal 5, the administrator, the participant, the panelist, and the viewing The person can immediately understand visually that the content of the statement is from the chairman character 13.
Similarly, when a panelist speaks, the panelist inputs the message content from his / her user terminal 5 and clicks the send button, so that the message content is displayed in the message display area of the corresponding panelist character 15. The

On the other hand, when a participant speaks, permission from an administrator is required.
First, the participant who is ready to speak clicks the hand raising button 21 provided on the forum venue screen from the user side terminal 5 with the mouse. Based on the click signal (speaking intention expression signal) of the raised hand button 21, the processing unit 2 raises the appearance of the user character 14 associated with the user terminal 5 stored in the display information storage unit 3c. Change to the state. Accordingly, the user character 14 corresponding to the user terminal 5 to which the hand raising button 21 has been input is displayed on the administrator side terminal 4 and the user side terminal 5 with the hand raised. For example, when a click signal for raising a hand is input from the user-side terminals 5a and 5c, the corresponding user characters 14a and 14c are changed to a raised hand state.

  Next, the administrator side selects the user character 14 that is allowed to speak, and clicks the user character 14 from the administrator side terminal 4 via the mouse. For the sake of convenience, clicking the specific user character 14 on the manager side is referred to as nomination.

  Based on the click signal (nomination signal) by the nomination, the processing unit 2 can receive the content of the message from the user terminal 5 corresponding to the user character 14 that has received the nomination. That is, the participant who receives the designation inputs his / her opinion from the user side terminal 5 to the comment content input field 16 and clicks the send button 17 so that the input comment content can be transmitted to the processing unit 2. become. At this time, it is also possible to input the message content in the message content input field 16 before receiving the nomination, and to transmit the message content to the processing unit 2 by clicking the send button 17 after receiving the nomination.

  Next, the processing unit 2 displays the received message content together with the participant's nickname in the message display area of the user character 14 corresponding to the user terminal 5 that is the transmission source, and displays the user character 14. The state is returned to the state where the hand is not raised, and is stored in the display information storage unit 3c.

  Therefore, for example, when the participant of the user side terminal 5c receives the nomination, the processing unit 2 can receive the content of the message from the user side terminal 5c. Next, when the message content is input to the message content input field 16 of the user terminal 5c and the send button 17 is clicked, the message content is received by the processing unit 2 of the server computer 1, and the message display area of the user character 14c is displayed. The message display area 34c is displayed together with the message display area 34c. At this time, the user character 14c returns to a state where the user character 14c is not raised.

  The raised hand state can be canceled by inputting the cancel button 22. That is, the processing unit 2 is stored in the display information storage unit 3c when a click signal (speech cancellation signal) of the cancel button 22 is further input from the user terminal 5 in which the corresponding character is in the raised hand state. The character associated with the user terminal 5 is returned to a state where the character is not raised.

  If necessary, the administrator can also urge the user to speak by clicking on any user character 14 with or without raising the hand.

  In this way, by allowing only the participants appointed by the administrator to speak, it is possible to intentionally exclude the participant's comments that hinder the progress of the forum, making the forum more meaningful. Can do.

The processing unit 2 displays the message contents displayed in the message display area for a predetermined time, and then sequentially deletes the message contents together with the message display area.
In addition, in the state where the previous utterance content is displayed, when displaying new utterance content, the display size of the utterance content and the utterance display area, in order to distinguish the latest utterance from the previous utterance, The color, shading, etc. may be changed, or the latest message content may be displayed in front of the screen.

  Both the message content input from the administrator side terminal 4 and the message content input from each user terminal 5 are stored in the message content storage unit 3a by the processing unit 2 together with the time when the message content was displayed. Is done. Further, the processing unit 2 causes the log display window 19 in the forum venue screen to display the message content stored in the message content storage unit 3a in chronological order together with the time when the message was displayed.

  In addition, the participant, panelist, and viewer can express support or non-support for the content of the remarks or the contents of the material at any time by clicking the applause button 23 or the booing button 24.

The processing unit 2 transmits the click signal (support signal) of the applause button 23 and the user terminal 5 that has transmitted the click signal (non-support signal) of the booing button 24 every predetermined time. The total number is calculated, arranged in a graph at a predetermined position in the forum venue screen, and stored in the display information storage unit 3c. Therefore, it is possible to visually grasp the support rate and the non-support rate for the specific remark content or the content of the material in real time.
Further, the processing unit 2 stores the type of the received support or unsupport signal and the user terminal 1 that has transmitted the signal in the support / unsupport information storage unit 3f in association with the time at which the signal is received. Therefore, the total number of user-side terminals to which the support signal is input and the unsupported signal received by the processing unit from the time when the predetermined message content is displayed until the time when the next message content is displayed are input. The total number of user-side terminals that have been made can be determined as the support rate and non-support rate for the predetermined message content, and can be used for analysis of the message content.

  When conducting a questionnaire for a participant or the like, the processing unit 2 creates a questionnaire screen created in advance by the administrator and stored in the part information storage unit 3e based on an operation from the administrator side terminal 4 Is displayed on each user terminal 5.

  When a participant or the like fills the answer field on the questionnaire screen displayed on the user side terminal 5 and returns the answer data for the questionnaire from the user side terminal 5 to the processing unit 2, the processing unit 2 sends the answer data to the server computer 1 In the answer data storage unit 3d.

  The forum ends when the processing unit 2 displays an end message on the user side terminal 5 based on an operation from the administrator side terminal 4.

Next, we will explain how to use the data collected in this forum.
The collected data includes materials stored in the part information storage unit 3e, statement contents stored in the statement content storage unit 3a, support signals and non-support signals stored in the support / non-support information storage unit 3f. Received data, questionnaire response data stored in the response data storage unit 3d, and attribute information such as participants stored in the user information storage unit 3b.

  The materials are uploaded not only by the administrator, but also by panelists who have expert knowledge on the theme, and many participants who are interested in the theme, so valuable information that even the company that held the forum does not know. May also be included. Such materials can provide hints for companies and the like developing new products and magazines and the like creating articles.

In addition, since the content of the message and the reception data of the support signal and the non-support signal are stored in association with the time, the support rate and the non-support rate for the specific message content can be determined based on the recording time. . Therefore, it is possible to analyze the main points of the content of the remarks and the tendency of support and disapproval for each keyword included in the remarks, and to identify remark content and keywords that are thought to have influenced the consciousness and thoughts of the participants. .
Furthermore, by reproducing these stored data along the progress time of the forum, it is possible to reproduce the forum pattern afterwards.

  For analysis of collected data, use various statistical methods such as cross-tabulation test, log-linear model, multiple regression analysis, discriminant analysis, principal component analysis, factor analysis, and multidimensional scaling method. You can also.

  Further, based on the attribute information of the participant, it is possible to analyze the data classified by attribute. For example, it is possible to collectively extract the contents of statements from specific participants and panelists.

  The contents of comments, response data, and user information can be extracted in a versatile format such as CSV format, so they can be used as is in other applications that have aggregate analysis functions, table creation functions, graph creation functions, etc. Is possible. Therefore, the data analysis may be performed by another computer system.

According to the present embodiment, the following effects can be obtained.
First, there is no need to secure a venue, so there are no restrictions due to the geographical conditions or scale of the venue. Also, since participants do not need to go to the venue, they can participate in the forum more easily.

  Also, since participants do not face the chairman of the company or other participants, they can express their opinions without hesitation. On the other hand, for the manager side, since the subconsciousness of the participants can be sufficiently drawn out, information with higher utility value can be collected.

  In addition, by adopting a nomination system by the administrator, even if there are participants who repeat inappropriate speech or who intentionally try to interfere with the forum, by not appointing such participants, discussion Can be prevented from developing in an unfavorable direction.

  In addition, since the collected message content data can be directly output as character data and used in other applications, there is no need to convert the recorded voice into character data as in a conventional forum.

  Since materials can be viewed and downloaded freely, information can be shared with everyone, enabling a variety of high-quality discussions. In addition, since the materials can be provided by any of the participants, in some cases, valuable information that even the administrator does not know can be obtained.

Furthermore, since the participants can express themselves that they are ready to speak, the manager who is the chairperson can efficiently collect opinions of the participants.
In addition, since the support rate and non-support rate by participants etc. are displayed in real time, the discussion can be advanced while grasping the atmosphere of the entire forum venue.
Furthermore, since the message content and the reception data of the support signal and the non-support signal are stored in association with the time, it is possible to derive the support rate and non-support rate of the participants for the specific message content.

By conducting a questionnaire in conjunction with the forum, it is possible to obtain answers that are highly useful for companies.
In addition, since the manager, the participants, and the panelists each have their own characters, it is possible to produce a sense of realism like an actual forum venue.

Example 2
In Example 2, an example in which opinions are collected in a group interview format will be described.
FIG. 3 shows a group interview screen displayed on the administrator side terminal 4 and the user side terminal 5. This group interview screen mainly includes a heading column 41, a time display column 42, a material button 43, a moderator speech window 44, a log display window 45, a speech content input column 46, and a transmission button 47.

The heading field 41, the time display field 42, the material button 43, the message content input field 46, and the transmission button 47 have the same functions as those described in the first embodiment.
The moderator remark window 44 is a window for displaying only the remark contents of the manager. That is, the processing unit 2 displays the administrator's statement content stored in the statement content storage unit 3a in the moderator statement window 44 together with the time when the statement content was displayed.

  The log display window 45 is a window for displaying the content of a participant's remarks in time series. That is, the processing unit 2 displays the participant's statement content stored in the statement content storage unit 3a in the log display window 45 together with the time when the statement content was displayed.

  Similar to the forum venue screen described in the first embodiment, the layout of the group interview screen can be freely changed in accordance with the hobby of the administrator and the theme of the forum.

  The preparation up to the interview, the handling of the material data, the implementation of the questionnaire, and the analysis of the speech content data collected in the interview can be performed in the same manner as in the first embodiment.

  According to the present embodiment, it is possible to carry out a group interview easily with a small amount of labor and time.

It is explanatory drawing explaining the system for implement | achieving the opinion collection method of this invention. It is the figure which showed the forum meeting place screen of Example 1. FIG. It is the figure which showed the group interview screen of Example 2. FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Server computer 2 Processing part 3a Statement content storage part 3b User information storage part 3c Display information storage part 3d Reply data storage part 3e Parts information storage part 3f Support / non-support information storage part 4 Manager side terminal 5 User side terminal

Claims (13)

A server computer for collecting opinions, which is connected to an administrator side terminal and a user side terminal via a communication means, and includes a processing unit and a storage unit.
A function for displaying a character corresponding to the administrator side terminal and a character corresponding to the user side terminal on the administrator side terminal and the user side terminal;
A message display area for displaying the message content input from the administrator side terminal is specified in association with the character corresponding to the administrator side terminal, and the message content input from the user side terminal is displayed. A function for specifying the message display area in association with the character corresponding to the user terminal,
A function to display the content of the message input from the administrator side terminal in the message display area corresponding to the administrator side terminal;
A function for displaying the content of a message input from the user side terminal corresponding to the nomination signal input from the administrator side terminal in a message display area corresponding to the user side terminal;
A function of storing the message content displayed in the message display area in the storage unit in association with the time when the message content is displayed;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and A function to display on the user's terminal,
The support signal and the non-support signal are received from the user-side terminal, and the total number of user-side terminals to which the support signal is input and the total number of user-side terminals to which the non-support signal is input are calculated every predetermined time. A graph that displays the total number of messages on the administrator and user devices,
A server computer having a function of causing a storage unit to store a type of a received support signal or a non-support signal and a user terminal that has transmitted the signal in association with a time at which the signal is received.   The processing unit calculates the number of support signals and the number of unsupport signals received from the user-side terminal every predetermined time, and adds support marks and unsupport marks corresponding to the number of signals to the administrator-side terminal and the user-side terminal. The server computer according to claim 1, comprising a display function.   The processing unit has a function of displaying the total number of user-side terminals to which a support signal is input and the total number of user-side terminals to which a non-support signal is input as a gauge on the administrator side terminal and the user side terminal. The server computer according to 1 or 2.   The processing unit is provided with a function of receiving an utterance intention expression signal from a user side terminal and displaying on the administrator side terminal and the user side terminal that the user side terminal has completed preparation for transmission of the utterance content. 4. The server computer according to any one of 3.   5. The server computer according to claim 4, wherein the processing unit has a function of receiving a message cancellation signal from the user side terminal and displaying on the administrator side terminal and the user side terminal that the message from the user side terminal is canceled. .   6. The processing unit has a function of displaying material data on an administrator side terminal and a user side terminal in response to an operation from an administrator side terminal or a user side terminal that is an input source of the material data. The server computer according to any one of the above.   The server computer according to any one of claims 1 to 6, wherein the processing unit has a function of extracting predetermined utterance content from the utterance content stored in the storage unit.   The processing unit stores the message content stored in the storage unit, the total number of user-side terminals to which a support signal is input, and the total number of user-side terminals to which a non-support signal is input at the time when each is stored. The server computer according to any one of claims 1 to 7, comprising a function of associating, compiling, and analyzing based on the functions.   Claim that the processing unit has a function of displaying a questionnaire screen on the user side terminal, a function of storing response data for the questionnaire transmitted from the user side terminal in the storage unit, and a function of counting and analyzing the answer data Item 9. The server computer according to any one of Items 1 to 8. A server computer having a processing unit and a storage unit, connected to the administrator side terminal and the user side terminal via communication means,
A function for displaying a character corresponding to the administrator side terminal and a character corresponding to the user side terminal on the administrator side terminal and the user side terminal;
A message display area for displaying the message content input from the administrator side terminal is specified in association with the character corresponding to the administrator side terminal, and the message content input from the user side terminal is displayed. A function for specifying the message display area in association with the character corresponding to the user terminal,
A function to display the content of the message input from the administrator side terminal in the message display area corresponding to the administrator side terminal;
A function for displaying the content of a message input from the user side terminal corresponding to the nomination signal input from the administrator side terminal in a message display area corresponding to the user side terminal;
A function of storing the message content displayed in the message display area in the storage unit in association with the time when the message content is displayed;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and A function to display on the user's terminal,
The support signal and the non-support signal are received from the user-side terminal, and the total number of user-side terminals to which the support signal is input and the total number of user-side terminals to which the non-support signal is input are calculated every predetermined time. A graph that displays the total number of messages on the administrator and user devices,
An opinion collection program for realizing a type of a received support signal or a non-support signal and a function of storing a user terminal that has transmitted the signal in a storage unit in association with the time at which the signal is received. To a server computer having a processing unit and a storage unit connected to the administrator side terminal and the user side terminal via communication means,
A function for displaying a character corresponding to the administrator side terminal and a character corresponding to the user side terminal on the administrator side terminal and the user side terminal;
A message display area for displaying the message content input from the administrator side terminal is specified in association with the character corresponding to the administrator side terminal, and the message content input from the user side terminal is displayed. A function for specifying the message display area in association with the character corresponding to the user terminal,
A function to display the content of the message input from the administrator side terminal in the message display area corresponding to the administrator side terminal;
A function for displaying the content of a message input from the user side terminal corresponding to the nomination signal input from the administrator side terminal in a message display area corresponding to the user side terminal;
A function of storing the message content displayed in the message display area in the storage unit in association with the time when the message content is displayed;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and A function to display on the user's terminal,
The support signal and the non-support signal are received from the user-side terminal, and the total number of user-side terminals to which the support signal is input and the total number of user-side terminals to which the non-support signal is input are calculated every predetermined time. A graph that displays the total number of messages on the administrator and user devices,
A computer-readable recording of an opinion collection program for realizing the function of storing the type of received support signal or non-support signal and the user side terminal that transmitted the signal in the storage unit in association with the time when the signal was received Recording medium. An opinion collection method using a server computer having a processing unit and a storage unit, connected to a manager side terminal and a user side terminal via a communication means,
A function for displaying a character corresponding to the administrator side terminal and a character corresponding to the user side terminal on the administrator side terminal and the user side terminal;
A message display area for displaying the message content input from the administrator side terminal is specified in association with the character corresponding to the administrator side terminal, and the message content input from the user side terminal is displayed. A function for specifying the message display area in association with the character corresponding to the user terminal,
A function to display the content of the message input from the administrator side terminal in the message display area corresponding to the administrator side terminal;
A function for displaying the content of a message input from a user-side terminal corresponding to a nomination signal input from an administrator-side terminal in a message display area corresponding to the user-side terminal;
A function of storing the message content displayed in the message display area in the storage unit in association with the time when the message content is displayed;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and A function to display on the user terminal,
The support signal and the non-support signal are received from the user-side terminal, and the total number of user-side terminals to which the support signal is input and the total number of user-side terminals to which the non-support signal is input are calculated every predetermined time. A graph that shows the total number of, and displays it on the administrator-side and user-side devices,
An opinion collection method for executing a function of causing a storage unit to store a type of a received support signal or a non-support signal and a user-side terminal that has transmitted the signal in association with a time at which the signal is received. To a server computer having a processing unit and a storage unit connected to the administrator side terminal and the user side terminal via communication means,
A function for identifying the message display area for displaying the message content input from the administrator side terminal and the message display area for displaying the message content input from the user side terminal, to the administrator side terminal and the user side terminal When,
A function for displaying the content of messages input from the administrator side terminal and the content of messages input from the user side terminal in the corresponding message display areas,
A function for storing the content of the message displayed in the message display area in the storage unit;
Material data input from the administrator side terminal or the user side terminal is stored in the storage unit, and the material data stored in the storage unit is subjected to an operation from the administrator side terminal or the user side terminal, and the administrator side terminal and Opinion collection program to realize the function to display on the user terminal.