JP2008193164A - Information providing device, user terminal, and information providing program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information providing device, a user terminal and an information providing program for reducing the artificial costs of an operator without generating any labor for both a user and an operator. <P>SOLUTION: This information providing device is provided with a model data storage part 27 for storing a plurality of model data having a retrieval result insertion frame for inserting a retrieval result and a relevant information insertion frame for inserting relevant information with a prescribed reference in order to generate scenario data to make a user terminal 3 present the retrieval result extracted by a retrieval execution part 25 and relevant information relevant to the retrieval result to a user; a model data extraction part 28 for extracting model data relevant to the retrieval result from among the plurality of model data; a data generation part 29 for generating the scenario data by inserting the retrieval result into the retrieval result insertion frame of the model data, and inserting the relevant information into the relevant information insertion frame of the model data; and a data distribution part 31 for distributing the generated scenario data to the user terminal 3 on the basis of the identification number. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention provides information that extracts information that matches a search condition from a database that stores a plurality of information as search results, generates scenario data based on the extracted search results, and distributes the generated scenario data to a user terminal The present invention relates to an apparatus, a user terminal capable of executing distributed scenario data, and an information providing program.

  In recent years, telematics services that perform mutual exchange of information in real time by using a communication device such as a mobile phone between a vehicle such as a mobile body and an external information center have become widespread. Examples of telematics services include restaurant information, news information, traffic information, and weather forecast distribution. Realizing the telematics service improves user convenience (see, for example, Patent Documents 1 and 2).

In such a telematics service, when a user intends to receive distribution of desired information, the user communicates with the operator the content desired to be distributed by calling the operator of the call center using a mobile phone. . Here, it is assumed that the user has notified the operator that the distribution of information on a certain restaurant is desired. In this case, the operator searches for restaurant information desired by the user by using a search system. The search result is distributed to an in-vehicle device such as a car navigation system via a network, for example. Thereby, the user can confirm the information of the restaurant delivered to the vehicle-mounted device.
JP 2001-14332 A JP 2003-223443 A

  However, when the user has a question about the restaurant information distributed to the vehicle-mounted device, the user needs to solve the question by calling the operator again using the mobile phone. For this reason, it takes time for both the user and the operator. In addition, since the response time for one user becomes longer in the operator, the human cost of the operator is increased.

  The present invention has been made in view of the above-described problems, and an object of the present invention is to provide an information providing apparatus and a user terminal that can reduce the human cost of the operator without bothering the user and the operator. And providing an information providing program.

  In order to achieve the above object, an information providing apparatus according to the present invention includes a search condition input unit that allows a user to input a search condition for searching for desired information transmitted from the user terminal to the operator through a voice call, and the user terminal. An identification number acquisition unit for acquiring an identification number for identifying the user from the user terminal, a database storing a plurality of types of databases, a database collecting unit provided with a plurality of types according to a predetermined standard, and the database collecting unit A database selection unit that selects a database to be searched from a plurality of types of databases, and a search execution unit that extracts information that matches the search condition as a search result from the database selected by the database selection unit; To generate scenario data to be executed on the user terminal. A template in which a plurality of template data having a search result insertion frame for inserting a search result extracted by the unit and a related information insertion frame for inserting related information related to the search result is stored for each predetermined criterion A data storage unit, a template data extraction unit for extracting template data related to the search result from a plurality of template data stored in the template data storage unit, and a template extracted by the template data extraction unit The scenario data is inserted into the search result insertion frame of the data, and the related information stored in the database selected by the database selection unit is inserted into the related information insertion frame of the template data. And a scenario generator generated by the data generator is distributed to the user terminal based on the identification number. And a data distribution unit.

  According to the information providing apparatus of the present invention, the template data storage unit includes a search result insertion frame for inserting the search result and a relationship for inserting the related information in order to generate scenario data executed on the user terminal. A plurality of template data having an information insertion frame is stored for each predetermined reference. The template data extraction unit extracts template data related to the search result from a plurality of template data stored in the template data storage unit. The data generation unit inserts the search result into the search result insertion frame of the template data and inserts the related information into the related information insertion frame of the template data to generate scenario data. Note that the related information is information related to the search result. As an example, when the search result is a result relating to a restaurant, the related information includes, for example, the name of the restaurant, business hours, regular holidays, location, menu, price, presence / absence of a parking lot, reservation status, and the like. The data distribution unit distributes the generated scenario data to the user terminal based on the identification number. Thereby, the user can check related information in addition to the search result. Therefore, when a user has a question about a search result, the user can solve this question by checking related information. Therefore, the user does not need to solve the question by calling the operator again as in the conventional case, so that both the user and the operator do not have time and effort. Moreover, since the response time for one user is shortened in the operator, the human cost of the operator can be reduced.

  The information providing apparatus according to the present invention further includes a position information acquisition unit that acquires terminal position information representing a current position of the user terminal from the user terminal, and the search execution unit is based on the terminal position information, It is preferable that the database selected by the database selection unit is searched according to a search condition for searching for the desired information.

  According to the said structure, a search execution part searches the database selected by the database selection part based on the terminal position information showing the present position of a user terminal with the search conditions for searching for desired information. Thereby, the search execution part can extract the information suitable for the present position of a user terminal as a search result from the selected database. Therefore, the user does not need to teach the user's current position to the operator, and the operator does not need to input the user's current position as a search condition. As a result, there is no trouble for both the user and the operator.

  In the information providing apparatus according to the present invention, a history information acquisition unit that acquires, from the user terminal, history information obtained by the user terminal executing scenario data distributed by the data distribution unit, and the history information It is preferable to further include a history information presentation unit that presents history information acquired by the acquisition unit.

  According to the above configuration, the history information acquisition unit acquires history information obtained by the scenario data being executed by the user terminal from the user terminal. The history information presentation unit presents this history information. As a result, for example, when the user cannot confirm the question that arises about the search result even if the related information is confirmed, the operator can select a suitable search condition that can solve the question by confirming the presented history information. Can be entered. Further, even when an operator different from the previous operator corresponds to the user, this operator can smoothly input the search condition by confirming the presented history information.

  In the information providing apparatus according to the present invention, the scenario data defines at least one of an order of voice conversation performed between a user and the user terminal and an order of display displayed on the user terminal. It is preferable that the mode is data.

  According to the above configuration, the scenario data is data defining at least one of the order of the voice conversation and the order of the display. Thereby, the user can confirm a search result and related information based on this scenario data.

  In order to achieve the above object, a user terminal according to the present invention includes a data receiving unit that receives scenario data distributed from a data distribution unit in the information providing device, a traveling state acquisition unit that acquires a traveling state of a moving object, and The scenario data is data defining at least one of the order of voice conversations performed between the user and the user terminal and the order of display displayed on the user terminal. And when the traveling state represents that the moving body is traveling, the scenario data is executed in accordance with the order of voice conversation performed between the user and the user terminal, and the traveling state is the moving body. A scenario execution unit that executes the scenario data according to the display order displayed on the user terminal.

  According to the user terminal of the present invention, the scenario execution unit executes the scenario data according to the order of the voice dialogue performed between the user and the user terminal when the moving body is running. On the other hand, when the moving body is stopped, the scenario execution unit executes the scenario data in accordance with the display order displayed on the user terminal. Thereby, for example, when the user is driving a moving body, the user can perform a voice conversation with the user terminal in so-called eyes-free (not using eyes) or hands-free (not using hands). On the other hand, when the user is not driving the moving body, the user can input the user terminal and visually confirm the content displayed on the user terminal.

  In order to achieve the above object, in the communication system according to the present invention, the information providing apparatus and the user terminal are connected via a network.

  In order to achieve the above object, an information providing program according to the present invention provides an operator through a voice call from a user terminal to a computer having a database collection unit in which a plurality of types of databases storing a plurality of pieces of information is provided according to a predetermined standard. An information providing program for executing a search condition input process that allows an operator to input a search condition for searching for desired information conveyed to the user, and an identification number for acquiring an identification number for identifying the user terminal from the user terminal An acquisition process, a database selection process for selecting a database to be searched from among a plurality of types of databases provided in the database collection unit, and a database selected by the database selection process, which satisfies the search condition Search execution processing to extract information to search as search results A search result insertion frame for inserting a search result extracted by the search execution process and related information related to the search result to generate scenario data executed by the user terminal. The template data storage unit that stores a plurality of template data having a related information insertion frame to be inserted is stored for each of the predetermined criteria, and the computer can access the plurality of template data stored in the template data storage unit. From the template data, the template data extraction process for extracting the template data related to the search result, the search result is inserted into the search result insertion frame of the template data extracted by the template data extraction process, and The related information stored in the database selected by the database selection process is inserted into the related information insertion frame of the template data. And, a data generating process of generating the scenario data, a scenario data generated by the data generation processing, on the basis of the identification number, to execute a data distribution process for distributing to the user terminal to the computer.

  The communication system and the information providing program according to the present invention obtain the same effects as the information providing apparatus.

  As described above, the information providing apparatus, the user terminal, and the information providing program of the present invention have an effect that the human cost of the operator can be reduced without trouble for both the user and the operator.

  Hereinafter, more specific embodiments of the present invention will be described in detail with reference to the drawings.

[Embodiment 1]
FIG. 1 is a block diagram showing a schematic configuration of a communication system 1 according to the present embodiment. That is, the communication system 1 according to the present embodiment includes a communication terminal T, an information providing device 2, and a user terminal 3. The communication terminal T and the user terminal 3 can access each other via the telephone network P. The information providing apparatus 2 and the user terminal 3 are connected to each other via the network N. The communication terminal T is a terminal used by an operator. The communication terminal T is a terminal that realizes a voice call such as a mobile phone, a fixed phone, and a PHS (Personal Handyphone System). The information providing apparatus 2 is an apparatus that is installed in, for example, a call center and distributes scenario data to the user terminal 3 in response to input of search conditions from an operator. The user terminal 3 is a device used by a user. The user terminal 3 is, for example, a mobile terminal such as a mobile phone, a PHS, a PDA (Personal Digital Assistance), and a DCM (Data Communication Module) or a wireless terminal, and scenario data distributed from the information providing apparatus 2 It is a device that can execute. The user terminal 3 is a device that can perform a voice call with the communication terminal T.

  In FIG. 1, for simplicity of explanation, the communication terminal T, the information providing device 2, and the user terminal 3 are illustrated one by one, but the communication terminal T and the information providing device 2 that constitute the communication system 1 are illustrated. The number of user terminals 3 is arbitrary. In addition, an arbitrary client device, Web server, proxy server, DNS server, DHCP server, or the like may exist on the communication system 1.

  In the present embodiment, as an example, a user who is on a moving body such as a vehicle uses the user terminal 3 to talk to an operator who is using the communication terminal T via the telephone network P. The case will be described. Specifically, a case where the user requests the operator to distribute information on a restaurant in a certain area to the user terminal 3 will be described.

[Configuration of information provider]
The information providing apparatus 2 includes a search condition input unit 21, a genre input unit 22, a database collection unit (DB collection unit in the figure) 23, a database selection unit (DB selection unit in the figure) 24, a search execution unit 25, and a search result. A selection unit 26, a template data storage unit 27, a template data extraction unit 28, a data generation unit 29, an identification number acquisition unit 30, and a data distribution unit 31 are provided. Note that these members 21 to 31 may be configured together in one device, or may be distributed in a plurality of devices.

  The search condition input unit 21 causes the operator to input a search condition for searching for desired information. The search condition is a word related to desired information, but may be a search expression generated by combining words related to desired information. In the present embodiment, the search condition input unit 21 inputs words related to restaurants in a certain region as search conditions by the operator. The search condition input unit 21 outputs the input search condition to the search execution unit 25.

  The genre input unit 22 causes the operator to input a genre related to the search condition input by the search condition input unit 21. The genre includes, for example, a restaurant, news, traffic information, and weather forecast. In the present embodiment, the genre input unit 22 is input with the genre of the restaurant by the operator. The genre input unit 22 outputs the input genre to the database selection unit 24 and the template data extraction unit 28.

  In the database aggregation unit 23, a plurality of databases storing a plurality of information are provided for each genre. In this embodiment, the database aggregation unit 23 includes a restaurant information database (restaurant information DB) 23a that stores restaurant information, a news information database (news information DB in the diagram) 23b that stores news information, and traffic information. Is stored in a traffic information database (traffic information DB in the figure) 23c, and a weather forecast database (weather forecast DB in the figure) 23d in which weather forecast information is stored.

  The database selection unit 24 selects a database corresponding to the genre output from the genre input unit 22 from the plurality of databases 23 a to 23 d provided in the database aggregation unit 23. In the present embodiment, since the genre output from the genre input unit 22 is the genre of the restaurant, the database selection unit 24 selects the restaurant information database 23a.

  The search execution unit 25 extracts information that matches the search condition output from the search condition input unit 21 from the database selected by the database selection unit 24 as a search result. In this embodiment, the search execution part 25 extracts the information suitable for the word regarding the restaurant of a certain area from the restaurant information database 23a as a search result. The search execution unit 25 outputs the extracted search results to the search result selection unit 26.

  The search result selection unit 26 extracts, from the search results output from the search execution unit 25, the top N search results (N is an integer of 1 or more) having the highest matching degree with the search condition. The search result selection unit 26 extracts the search result desired by the operator from the search results output from the search execution unit 25 by performing an input operation using an input unit (not shown). Also good. The search result selection unit 26 outputs the extracted search results to the data generation unit 29.

  The template data storage unit 27 has a search result insertion frame for inserting a search result and a related information insertion frame for inserting related information related to a genre, and template data described according to a predetermined sentence example is stored. A plurality of genres are stored. The template data is data for generating scenario data for the user terminal 3 to present the search result and related information to the user. The scenario data is data that defines at least one of the order of the voice conversation performed between the user and the user terminal 3 and the order of the display displayed on the user terminal 3. That is, the scenario data is, for example, data defined by a state transition model and defining input events (such as user utterances and input operations) that the user terminal 3 can accept in a specific internal state. In addition, when the user terminal 3 detects the defined input event, the scenario data is defined by the user terminal 3 to change the internal state, and to define an output (speech content, screen display content, etc.) corresponding to the changed internal state. It is data. When transitioning to a new internal state, it becomes possible to accept an input event different from the previous state. Thereby, the flow of the voice interaction process between the user and the user terminal 3 can be defined including the branch of the process. In the present embodiment, the template data storage unit 27 generates restaurant template data for generating restaurant scenario data, news template data for generating news scenario data, and traffic information scenario data. The traffic information template data and the weather forecast template data for generating the weather forecast scenario data are stored.

  FIG. 2 is a state transition diagram showing an example of restaurant template data. In this embodiment, for convenience of explanation, an example of restaurant model data will be described with reference to the state transition diagram shown in FIG. 2. Actual model data may be, for example, Voice XML (Voice Extensible Markup Language), It is described in a language such as XML or HTML (Hyper Text Markup Language). In order to represent one scenario data, it is not necessary to be composed of one document, but it may be composed of a plurality of sentences and sequentially acquired in the form of a hyperlink.

  That is, the state transition diagram illustrated in FIG. 2 represents a diagram in which the states S1 to S8 of the user terminal 3 are transitioned by events E1 to E6 from the user. In the voices “” in the states S 1, S 3 to S 6, the contents read out by the user terminal 3 using the voice synthesis function when the user terminal 3 transitions to these states are shown. In addition, “” in the screens in the states S1, S3 to S6 indicate contents that the user terminal 3 displays using the display function when the user terminal 3 transitions to these states. In addition, although the user terminal 3 executes the contents described in one of the voices “” and the screen “” in the states S 1, S 3 to S 6, both may be executed. Furthermore, “” in the telephones in the states S7 and S8 indicates a telephone number that the user terminal 3 makes a call using the call function when the user terminal 3 transitions to these states.

  In the state S 1, the “<order> restaurant is <restaurant name>. The feature of this store is“ introduction> ”in the sound“ ”. In addition, “<Restaurant name>: <Introduction>” is described in “” of the screen. Here, <restaurant name> is a search result insertion frame for inserting information representing the name of the restaurant. <Introduction> is a search result insertion frame for inserting information representing a restaurant introduction. Note that <order> is an insertion frame for inserting information representing the generation order of scenario data.

  The state S2 is a state in which the state S1 is unconditionally transitioned after the state S1 is executed. That is, the state S2 is an input waiting state. In the state S2, for example, when an event E1 occurs by the user making a utterance or input operation regarding the store name to the user terminal 3, the state transitions to the state S3. The utterance related to the name of the store refers to, for example, utterances such as “What is the name of the store?”, “What is the name of the restaurant?” In addition, when an event E2 occurs when the user makes an utterance or input operation regarding business hours to the user terminal 3, the state transitions to the state S4. Moreover, if event E3 generate | occur | produces when a user performs the utterance or input operation regarding a parking lot with respect to the user terminal 3, it will change to state S5. In addition, when an event E4 occurs when the user utters or inputs a phone number to the user terminal 3, the state transitions to state S6. Further, when an event E5 occurs when the user performs utterance or input operation regarding incomprehensibleness to the user terminal 3, the state transitions to state S8. In addition, if it changes to state S8, the user terminal 3 will transmit to a call center based on telephone number "012-345-6789". That is, the telephone number “012-345-6789” is the telephone number of the call center (the telephone number of the communication terminal T).

  In the state S3, “<Restaurant name>” is described in the voice “”. In addition, “<Restaurant name>” is described in “” of the screen. Here, <restaurant name> is a related information insertion frame for inserting information representing a restaurant name.

  In the state S4, “<business hours>.” Is described in the voice “”. In addition, “business hours: <business hours>” is described in “” of the screen. Here, <business hours> is a related information insertion frame for inserting information representing business hours of a restaurant.

  In the state S5, “Parking is <parking lot presence / absence>” is described in the voice “”. In addition, “<map image>” is described in “” of the screen. Here, <parking lot> is a related information insertion frame for inserting information indicating the presence or absence of a parking lot at a restaurant. <Map image> is a related information insertion frame for inserting map information of a restaurant parking lot.

  In the state S6, “<phone number>” is described in “” of the voice. In addition, “phone number: <phone number>” is described in “” of the screen. Here, <telephone number> is a related information insertion frame for inserting information representing the telephone number of the restaurant. Further, in the state S6, for example, when the event E6 occurs when the user makes a voice or input operation regarding the telephone to the user terminal 3, the state transitions to the state S7. Note that the utterance relating to the telephone refers to utterances such as “outgoing” and “calling”. In addition, if it changes to state S7, the user terminal 4 will transmit to a restaurant based on the telephone number of a restaurant.

  And after user terminal 3 performs at least one state of states S3-S7, it returns to state S2 unconditionally.

  The template data extraction unit 28 extracts template data corresponding to the genre output from the genre input unit 22 from the plurality of template data stored in the template data storage unit 27. In this embodiment, since the genre output from the genre input unit 22 is the genre of the restaurant, the template data extraction unit 28 extracts the template data of the restaurant. The template data extraction unit 28 outputs the extracted template data to the data generation unit 29.

  Based on the template data output from the template data extraction unit 28, the data generation unit 29 determines the order of voice conversations performed between the user and the user terminal 3 and the order of display displayed on the user terminal 3. Scenario data that defines at least one is generated. Therefore, the data generation unit 29 includes a template data interpretation unit 29a, a variable data acquisition unit 29b, and a merge unit 29c.

  The template data interpretation unit 29a interprets the template data output from the template data extraction unit 28. Specifically, the template data interpreting unit 29a inserts the search result insertion frame position data defined in advance in the template data search result insertion frame and the data name to be inserted into the search result insertion frame. Extract from the frame. The template data interpretation unit 29a outputs the extracted data name to the variable data acquisition unit 29b, and outputs the extracted position data to the merge unit 29c. Further, the template data interpretation unit 29a extracts the position data of the related information insertion frame defined in advance in the related information insertion frame of the template data and the data name to be inserted into the related information insertion frame from the related information insertion frame. To do. The template data interpretation unit 29a outputs the extracted data name to the variable data acquisition unit 29b, and outputs the extracted position data to the merge unit 29c.

  The variable data acquisition unit 29b extracts a search result matching the data name output from the template data interpretation unit 29a from the search results output from the search result selection unit 26, and merges the extracted search results with the merge unit 29c. Output to. Further, the variable data acquisition unit 29b extracts related information that matches the data name output from the template data interpretation unit 29a from the restaurant information database 23a selected by the database selection unit 24, and extracts the extracted related information. The data is output to the merge unit 29c. Note that the variable data acquisition unit 29b may extract the related information from the search result output from the search result selection unit 26 when the related information is included in the search result.

  The merge unit 29c adds the search result output from the variable data acquisition unit 29b to the search result insertion frame of the template data output from the template data interpretation unit 29a based on the position data output from the template data interpretation unit 29a. insert. In addition, the merge unit 29c adds the related information output from the variable data acquisition unit 29b to the related information insertion frame of the template data output from the template data interpretation unit 29a based on the position data output from the template data interpretation unit 29a. Insert information. The merge unit 29c inserts the search result and the related information into the search result insertion frame and the related information insertion frame, thereby generating scenario data. When the variable data acquisition unit 29b does not extract a search result or related information because there is no search result or related information that matches the data name, the variable data acquisition unit 29b excludes transitions related to the search result or related information. Generate scenario data.

  FIG. 3 is a state transition diagram showing an example of restaurant scenario data generated by the data generation unit 29. In this embodiment, for convenience of explanation, an example of restaurant scenario data will be described with reference to the state transition diagram shown in FIG. 3, but the actual scenario data is similar to the template data shown in FIG. , VoiceXML, XML, or HTML. In order to represent one scenario data, it is not necessary to be composed of one document, but it may be composed of a plurality of sentences and sequentially acquired in the form of a hyperlink.

  Here, in the state S1, “” is the first restaurant is OO Tei. The feature of this restaurant is that you can enjoy authentic Chinese at a low price. In addition, “XX Tei: Enjoy authentic Chinese at a low price” is described in “” on the screen. That is, in the state S1 shown in FIG. 3, the restaurant name “XX Tei” is inserted into the search result insertion frame <restaurant name> in the state S1 shown in FIG. The introduction "You can enjoy authentic Chinese at a low price" is inserted, and the scenario data generation order "first" is inserted in the insertion frame <order>.

  In the state S3, “It is XX bower” is described in the voice “”. In addition, “XX bow” is described in “” on the screen. That is, in the state S3 shown in FIG. 3, the restaurant name “XX-tei” is inserted in the related information insertion frame <restaurant name> in the state S3 shown in FIG.

  In the state S4, “from 10 o'clock to 23 o'clock” is described in the voice “”. In addition, “business hours: from 10:00 to 23:00” are described in “” on the screen. That is, in the state S4 shown in FIG. 3, the restaurant business hours “10:00 to 23:00” are inserted in the related information insertion frame <business hours> of the state S4 shown in FIG.

  In the state S5, “There are 10 parking lots” is described in the voice “”. A “map image” is described in “” of the screen. That is, in the state S5 shown in FIG. 3, the presence / absence of “10 parking lots” of the restaurant parking lot is inserted into the related information insertion frame <parking lot presence / absence> of the state S4 shown in FIG. The map image of the restaurant parking lot is inserted in the map image>.

  In the state S6, “012-333-4444” is described in the voice “”. In addition, “phone number: 012-333-4444” is described in “” of the screen. That is, in the state S6 shown in FIG. 3, the restaurant telephone number “012-333-4444” is inserted into the related information insertion frame <phone number> in the state S6 shown in FIG.

  In this embodiment, in addition to the scenario data “XX bower” (name of restaurant) shown in FIG. It is assumed that scenario data has been generated. The data generation unit 29 outputs the generated scenario data to the data distribution unit 31.

  The identification number acquisition unit 30 acquires an identification number that identifies the user terminal 3. Specifically, the identification number acquisition unit 30 acquires an identification number that identifies the user terminal 3 from the communication terminal T during a voice call between the user terminal 3 and the communication terminal T. The identification number acquisition unit 30 may acquire an identification number that identifies the user terminal 3 from the user terminal 3. The identification number is, for example, the telephone number, MAC address, or IP address of the user terminal 3. The identification number acquisition unit 30 outputs the acquired identification number to the data distribution unit 31.

  The data distribution unit 31 distributes the scenario data output from the data generation unit 29 to the user terminal 3 via the network N based on the identification number output from the identification number acquisition unit 30. In the present embodiment, the data distribution unit 31 collects the scenario data “XX bower”, the scenario data “ΔΔ bower”, and the scenario data “XX bow” output from the data generation unit 29 at once. And distributed to the user terminal 3. The data distribution unit 31 receives the scenario data of “XX bower”, the scenario data of “△△ bower”, and the scenario data of “xx bower” in response to a request from the user terminal 3. 3 may be sequentially distributed. Further, a file that constitutes one scenario may be divided into a plurality of files and distributed sequentially.

  By the way, the information providing apparatus 2 is also realized by installing a program in an arbitrary computer such as a personal computer. That is, the search condition input unit 21, genre input unit 22, database selection unit 24, search execution unit 25, search result selection unit 26, template data extraction unit 28, data generation unit 29, identification number acquisition unit 30, and data The distribution unit 31 is realized by the CPU of the computer operating according to a program that realizes these functions. Therefore, the search condition input unit 21, the genre input unit 22, the database selection unit 24, the search execution unit 25, the search result selection unit 26, the template data extraction unit 28, the data generation unit 29, the identification number acquisition unit 30, and the data distribution A program for realizing the function of the unit 31 or a recording medium on which the program is recorded is also an embodiment of the present invention. The database aggregation unit 23 and the model data storage unit 27 are embodied by a built-in storage device of a computer or a storage device accessible from the computer.

[User terminal configuration]
The user terminal 3 includes a voice call unit 32, a data reception unit 33, and a scenario execution unit 34. The user terminal 3 can also be realized by installing a program on an arbitrary computer such as a personal computer. That is, the voice call unit 32, the data reception unit 33, and the scenario execution unit 34 described above are also realized by the CPU of the computer operating according to a program that realizes these functions.

  The voice call unit 32 has a function of realizing a voice call with the operator's communication terminal T via the telephone network P.

  The data receiving unit 33 receives scenario data distributed from the information providing apparatus 2. In the present embodiment, the data receiving unit 33 receives scenario data “XX bower”, scenario data “ΔΔ bower”, and scenario data “XX bower”. The data reception unit 33 outputs the received scenario data to the scenario execution unit 34.

  The scenario execution unit 34 executes the scenario data output from the data reception unit 33. In the present embodiment, the scenario execution unit 34 executes the scenario data “XX bower”, the scenario data “ΔΔ bower”, and the scenario data “XX bower” in this order. In the case of the scenario data “XX bow”, the scenario execution unit 34 executes it according to the state transition diagram shown in FIG. For this reason, the scenario execution unit 34 has a speech synthesis function for outputting synthesized speech, a speech recognition function for recognizing utterances from the user, a display function for displaying characters or images, and an operation function for receiving input operations from the user. Have.

[Operation example of communication system]
Next, the operation of the communication system 1 according to the above configuration will be described with reference to FIG.

  FIG. 4 is a flowchart showing an outline of the operation of the communication system 1. That is, as shown in FIG. 4, the search condition input unit 21 causes the operator to input a search condition for searching for desired information (Step Op1). The genre input unit 22 causes the operator to input a genre (Step Op2). In addition, in FIG. 4, although the process Op2 is performed after the process Op1, the reverse may be sufficient.

  The database selection unit 24 selects a database corresponding to the genre input in step Op2 from the plurality of databases 23a to 23d provided in the database aggregation unit 23 (step Op3). Here, the database selection unit 24 selects the restaurant information database 23a. The search execution unit 25 extracts information that matches the search condition input in step Op1 as a search result from the restaurant information database 23a selected in step Op3 (step Op4). The search result selection unit 26 extracts the top N search results having the highest matching degree with the search condition from the search results extracted in Step Op4 (Step Op5).

  The template data extraction unit 28 extracts the template data corresponding to the genre input in step Op2 from the plurality of template data stored in the template data storage unit 27 (step Op6). The template data interpretation unit 29a interprets the search result insertion frame and the related information insertion frame of the template data extracted in step Op6, and sets the data names to be inserted into the search result insertion frame and the related information insertion frame as the variable data acquisition unit. The position data of the search result insertion frame and the related information insertion frame are output to the merge unit 29c (Step Op7). The variable data acquisition unit 29b extracts a search result that matches the data name output in step Op7 from the search results extracted in step Op5 (step Op8). In addition, the variable data acquisition unit 29b extracts related information that matches the data name output in step Op7 from the restaurant information database 23a selected in step Op3 (step Op8). The merge unit 29c inserts the search result extracted in step Op8 into the search result insertion frame of the template data extracted in step Op6 based on the position data output in step Op7 (step Op9). . Further, the merge unit 29c inserts the related information extracted in step Op8 into the related information insertion frame of the template data extracted in step Op6 based on the position data output in step Op7 (step Op9). Thereby, scenario data is generated. The data distribution unit 31 distributes the scenario data generated in step Op9 to the user terminal 3 via the network N based on the identification number acquired by the identification number acquisition unit 30 (step Op10).

  The data receiving unit 33 receives the scenario data distributed in the process Op10 (process Op11). The scenario execution unit 34 executes the scenario data received in step Op11 (step Op12).

  As described above, according to the communication system 1 according to the present embodiment, since the information providing apparatus 2 distributes the scenario data to the user terminal 3, the user confirms related information in addition to the search result. Is possible. Therefore, when a user has a question about a search result, the user can solve this question by checking related information. Therefore, the user does not need to solve the question by calling the operator again as in the conventional case, so that both the user and the operator do not have time and effort. Moreover, since the response time for one user is shortened in the operator, the human cost of the operator can be reduced.

[Embodiment 2]
FIG. 5 is a block diagram showing a schematic configuration of the communication system 1a according to the present embodiment. That is, the communication system 1a according to the present embodiment includes an in-vehicle device 4 in addition to the communication system 1 shown in FIG. The in-vehicle device 4 is a device provided in a moving body such as a vehicle, and is, for example, a car navigation system, an ETC system, a vehicle speed detection device, or the like. Moreover, the communication system 1a according to the present embodiment includes a user terminal 5 instead of the user terminal 3 shown in FIG. In FIG. 5, configurations having the same functions as those in FIG. 1 are given the same reference numerals, and detailed descriptions thereof are omitted.

  The in-vehicle device 4 includes a traveling state detection unit 41. The traveling state detection unit 41 detects the traveling state of the moving body. In the present embodiment, the traveling state detector 41 detects the traveling state of the moving body by detecting the vehicle speed signal (vehicle speed pulse) of the moving body. The traveling state detection unit 41 transmits the detected vehicle speed signal to the user terminal 5. Note that the traveling state detection unit 41 may detect the traveling state of the moving body by detecting the state of the side brake of the moving body instead of detecting the vehicle speed signal of the moving body. That is, various arbitrary methods can be adopted as long as the traveling state detection unit 41 can detect the traveling state of the moving body.

  A user terminal 5 illustrated in FIG. 5 includes a traveling state acquisition unit 51 and a traveling state determination unit 52 in addition to the user terminal 3 illustrated in FIG. 5 includes a scenario execution unit 53 instead of the scenario execution unit 34 illustrated in FIG. The traveling state acquisition unit 51, the traveling state determination unit 52, and the scenario execution unit 53 described above are also realized by the CPU of the computer operating according to a program that realizes these functions.

  The traveling state acquisition unit 51 acquires the traveling state of the moving body transmitted from the in-vehicle device 4. In the present embodiment, the traveling state acquisition unit 51 acquires a vehicle speed signal transmitted from the in-vehicle device 4. The traveling state acquisition unit 51 outputs the acquired traveling state to the traveling state determination unit 52.

  The traveling state determination unit 52 determines the traveling state of the moving body based on the vehicle speed signal output from the traveling state acquisition unit 51. Specifically, the traveling state determination unit 52 determines that the moving body is in a stopped state when the vehicle speed signal indicates the stop of the moving body. In addition, when the vehicle speed signal indicates traveling of the moving body, the traveling state determination unit 52 determines that the moving body is in a traveling state. The traveling state determination unit 52 outputs the determination result to the scenario execution unit 53.

  The scenario execution unit 53 executes the scenario data in accordance with the order of the voice conversation performed between the user and the user terminal 5 when the traveling state indicates that the mobile object is traveling. That is, the scenario execution unit 53 reads out the scenario data using the speech synthesis function, and recognizes the utterance from the user as an event using the speech recognition function.

  On the other hand, the scenario execution unit 53 executes the scenario data in accordance with the display order displayed on the user terminal 5 when the traveling state represents the stop of the moving body. That is, the scenario execution unit 53 displays scenario data using the display function, and detects an input operation from the user as an event using the operation function. Even when the traveling state represents the stop of the moving body, the scenario execution unit 53 uses the speech synthesis function instead of or in addition to executing the scenario data defining the display order. The scenario data may be read out and the speech from the user may be recognized as an event using a voice recognition function.

  In order to realize the switching, at least both the contents of the voice conversation and the display contents need to be described in the scenario data distributed from the information providing apparatus 2.

  As described above, according to the communication system 1a according to the present embodiment, for example, when the user is driving a moving body, the user is so-called eyes-free (does not use eyes) and hands-free (does not use hands). ) With the user terminal 5. On the other hand, when the user is not driving the moving body, the user can input the user terminal 5 and visually confirm the content displayed on the user terminal 5.

[Embodiment 3]
FIG. 6 is a block diagram showing a schematic configuration of the communication system 1b according to the present embodiment. That is, the communication system 1b according to the present embodiment includes a user terminal 6 instead of the user terminal 5 shown in FIG. Further, the communication system 1b according to the present embodiment includes an information providing device 7 instead of the information providing device 2 illustrated in FIG. In FIG. 6, components having the same functions as those in FIG. 5 are given the same reference numerals, and detailed descriptions thereof are omitted.

  The user terminal 6 illustrated in FIG. 6 includes a current position measurement unit 61 and a position information transmission unit 62 in addition to the user terminal 5 illustrated in FIG. Note that the current position measurement unit 61 and the position information transmission unit 62 are also realized by the computer CPU operating according to a program that realizes these functions.

  The current position measurement unit 61 measures the current position of the user terminal 6. Specifically, the current position measurement unit 61 has, for example, a GPS (Global Positioning System) function, and receives and receives radio waves transmitted from a plurality of geodetic satellites (GPS satellites). Based on the relative time difference between radio waves, the current position of the user terminal 6 is measured. The current position measurement unit 61 outputs terminal position information indicating the current position of the user terminal 6 to the position information transmission unit 62.

  The position information transmission unit 62 transmits the terminal position information output from the current position measurement unit 61 to the information providing device 7. In the present embodiment, the position information transmission unit 62 transmits the terminal position information to the information providing apparatus 7 in real time. The position information transmitting unit 62 may transmit the terminal position information to the information providing apparatus 7 every time the user terminal 6 moves a certain distance or at a certain time interval.

  In addition to the information providing apparatus 2 shown in FIG. 5, the information providing apparatus 7 shown in FIG. Further, the information providing apparatus 7 illustrated in FIG. 6 includes a search execution unit 72 instead of the search execution unit 25 illustrated in FIG. Note that the position information acquisition unit 71 and the search execution unit 72 described above are also realized by the CPU of the computer operating according to a program that realizes these functions.

  The position information acquisition unit 71 acquires terminal position information transmitted from the user terminal 6. The position information acquisition unit 71 outputs the acquired terminal position information to the search execution unit 72.

  In addition to the function of the search execution unit 25 shown in FIG. 5, the search execution unit 72 has a function of searching the database selected by the database selection unit 24 based on the terminal location information output from the location information acquisition unit 71. I have. In the present embodiment, the search execution unit 72 extracts information that matches the search condition and the terminal location information as a search result from the restaurant information database 23a. The search execution unit 72 outputs the extracted search results to the search result selection unit 26.

  As described above, according to the communication system 1b according to the present embodiment, the search execution unit 72 selects the database selected by the database selection unit 24 based on the terminal position information indicating the current position of the user terminal 6 as desired. Search using the search conditions for searching for information. Thereby, the search execution part 72 can extract the information suitable for the present position of the user terminal 6 from the selected database 23a as a search result. Therefore, the user does not need to teach the user's current position to the operator, and the operator does not need to input the user's current position as a search condition. As a result, there is no trouble for both the user and the operator.

  In the above description, the example in which the current position measurement unit and the position information transmission unit are provided in the user terminal has been described. However, the present invention is not limited to this. For example, the current position measurement unit and the position information transmission unit may be provided in the in-vehicle device. In this case, the vehicle-mounted device corresponds to the user terminal described in the claims.

[Embodiment 4]
FIG. 7 is a block diagram showing a schematic configuration of the communication system 1c according to the present embodiment. That is, the communication system 1c according to the present embodiment includes a user terminal 8 instead of the user terminal 6 illustrated in FIG. The communication system 1c according to the present embodiment includes an information providing device 9 instead of the information providing device 7 illustrated in FIG. In FIG. 7, components having the same functions as those in FIG. 6 are given the same reference numerals, and detailed descriptions thereof are omitted.

  The user terminal 8 illustrated in FIG. 7 includes a history information storage unit 81 and a history information transmission unit 82 in addition to the user terminal 6 illustrated in FIG. The history information transmitting unit 82 is also embodied by the computer CPU operating according to a program that realizes this function.

  The history information storage unit 81 stores history information of scenario data executed by the scenario execution unit 53. Specifically, the history information storage unit 81 includes scenario data that defines at least one of the order of dialogues performed between the user and the user terminal 8 and the order of display displayed on the user terminal 8. The history information executed by the scenario execution unit 53 is stored.

  The history information transmission unit 82 transmits the history information stored in the history information storage unit 81 to the information providing device 9. In the present embodiment, the history information transmission unit 82 extracts the history information stored in the history information storage unit 81 in accordance with an instruction from the user, and transmits the extracted history information to the information providing apparatus 9. That is, for example, when the user confirms the related information of the scenario data and the question that arises about the search result cannot be solved, the history information transmitting unit 82 transmits the history information to the information providing device 9 according to the instruction from the user. .

  In addition to the information providing device 7 shown in FIG. 6, the information providing device 9 shown in FIG. 7 includes a history information acquisition unit 91 and a history information presentation unit 92. The history information acquisition unit 91 and the history information presentation unit 92 described above are also realized by the CPU of the computer operating according to a program that realizes these functions.

  The history information acquisition unit 91 acquires history information transmitted from the user terminal 8. The history information acquisition unit 91 outputs the acquired history information to the history information presentation unit 92.

  The history information presentation unit 92 presents the history information output from the history information acquisition unit 91 to the operator. For this reason, the history information presentation unit 92 is configured by notification means such as a liquid crystal display, an organic EL display, a plasma display, a CRT display, and a voice synthesizer.

  As described above, according to the communication system 1c according to the present embodiment, the history information acquisition unit 91 acquires from the user terminal 8 history information obtained by the user terminal 8 executing the scenario data. The history information presentation unit 92 presents this history information. As a result, for example, when the user cannot confirm the question that arises about the search result even if the related information is confirmed, the operator can select a suitable search condition that can solve the question by confirming the presented history information. Can be entered. Further, even when an operator different from the previous operator corresponds to the user, this operator can smoothly input the search condition by confirming the presented history information.

  In addition, this invention is not limited to the 1st-4th embodiment mentioned above, A various change is possible in the range shown to the claim. That is, embodiments obtained by combining technical means appropriately changed within the scope of the claims are also included in the technical scope of the present invention.

  Regarding the above embodiment, the following additional notes are disclosed.

(Appendix 1)
A search condition input unit for allowing the operator to input a search condition for searching for desired information transmitted to the operator by voice call from the user terminal;
An identification number acquisition unit for acquiring an identification number for identifying the user terminal from the user terminal;
A database collection unit in which a plurality of types of databases storing a plurality of information is provided on a predetermined basis,
A database selection unit for selecting a database to be searched from among a plurality of types of databases provided in the database aggregation unit;
A search execution unit for extracting information that matches the search condition as a search result from the database selected by the database selection unit;
A search result insertion frame for inserting a search result extracted by the search execution unit to generate scenario data to be executed by the user terminal; and a related information insertion frame for inserting related information related to the search result; A plurality of template data stored for each of the predetermined criteria,
A template data extraction unit for extracting template data related to the search results from a plurality of template data stored in the template data storage unit;
The search result is inserted in the search result insertion frame of the template data extracted by the template data extraction unit, and stored in the database selected by the database selection unit in the related information insertion frame of the template data. A data generation unit that inserts the related information and generates the scenario data;
An information providing apparatus comprising: a data distribution unit that distributes scenario data generated by the data generation unit to the user terminal based on the identification number.

(Appendix 2)
A position information acquisition unit for acquiring terminal position information representing the current position of the user terminal from the user terminal;
The information providing apparatus according to appendix 1, wherein the search execution unit searches the database selected by the database selection unit based on the terminal position information using a search condition for searching for the desired information.

(Appendix 3)
A history information acquisition unit that acquires from the user terminal history information obtained by executing the scenario data distributed by the data distribution unit by the user terminal;
The information providing apparatus according to appendix 1 or 2, further comprising: a history information presenting unit that presents history information acquired by the history information acquiring unit.

(Appendix 4)
Any one of appendices 1 to 3, wherein the scenario data is data defining at least one of an order of a voice conversation performed between a user and the user terminal and a display order displayed on the user terminal. The information providing device according to claim 1.

(Appendix 5)
A data receiving unit that receives scenario data distributed from the data distribution unit in the information providing device according to any one of appendices 1 to 3,
A user terminal including a traveling state acquisition unit that acquires a traveling state of a moving body,
The scenario data is data that defines at least one of the order of voice conversation performed between the user and the user terminal and the order of display displayed on the user terminal;
When the traveling state represents that the moving body is traveling, the scenario data is executed in accordance with the order of voice conversation performed between the user and the user terminal, and the traveling state stops the moving body. If represented, the user terminal further includes a scenario execution unit that executes the scenario data according to a display order displayed on the user terminal.

(Appendix 6)
A communication system in which the information providing apparatus according to any one of Supplementary Notes 1 to 4 and the user terminal according to Supplementary Note 5 are connected via a network.

(Appendix 7)
A search condition for searching for desired information transmitted from the user terminal to the operator through a voice call is stored in a computer having a database aggregation section in which a plurality of types of databases storing a plurality of types of information is provided according to a predetermined standard. An information providing program for executing search condition input processing to be input by an operator,
An identification number acquisition process for acquiring an identification number for identifying the user terminal from the user terminal;
A database selection process for selecting a database to be searched from among a plurality of types of databases provided in the database collection unit;
Causing the computer to execute a search execution process for extracting information that matches the search condition as a search result from the database selected by the database selection process;
A search result insertion frame for inserting a search result extracted by the search execution process, and a related information insertion frame for inserting related information related to the search result, in order to generate scenario data executed on the user terminal; The computer is accessible to a template data storage unit in which a plurality of template data is stored for each of the predetermined criteria,
A template data extraction process for extracting template data related to the search results from a plurality of template data stored in the template data storage unit;
The search result is inserted in the search result insertion frame of the template data extracted by the template data extraction process, and stored in the database selected by the database selection process in the related information insertion frame of the template data. Data generation processing for inserting the relevant information and generating the scenario data;
An information providing program that causes the computer to execute data distribution processing for distributing scenario data generated by the data generation processing to the user terminal based on the identification number.

  As described above, the present invention extracts information that matches a search condition as a search result from a database that stores a plurality of information, generates scenario data based on the extracted search result, and generates the generated scenario data as a user terminal It is useful as an information providing apparatus that distributes to a user terminal, a user terminal that can execute distributed scenario data, or an information providing program.

1 is a block diagram showing a schematic configuration of a communication system according to a first embodiment of the present invention. It is a state transition diagram which shows an example of the model data of the restaurant memorize | stored in the model data storage part in the said communication system. It is a state transition diagram which shows an example of the scenario data of the restaurant produced | generated by the data production | generation part in the said communication system. It is a flowchart which shows an example of operation | movement of the said communication system. It is a block diagram which shows schematic structure of the communication system which concerns on the 2nd Embodiment of this invention. It is a block diagram which shows schematic structure of the communication system which concerns on the 3rd Embodiment of this invention. It is a block diagram which shows schematic structure of the communication system which concerns on the 4th Embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1, 1a, 1b, 1c Communication system 2, 7, 9 Information provision apparatus 3, 5, 6, 8 User terminal 21 Search condition input part 22 Genre input part 23 Database aggregation part 23a-23d Database 24 Database selection part 25, 72 Search execution unit 27 Template data storage unit 28 Template data extraction unit 29 Data generation unit 29a Template data interpretation unit 29b Variable data acquisition unit 29c Merge unit 30 Identification number acquisition unit 31 Data distribution unit 33 Data reception unit 34, 53 Scenario execution unit 51 Traveling state acquisition unit 71 Location information acquisition unit 91 History information acquisition unit 92 History information presentation unit N network

Claims (6)

A search condition input unit for allowing the operator to input a search condition for searching for desired information transmitted to the operator by voice call from the user terminal;
An identification number acquisition unit for acquiring an identification number for identifying the user terminal from the user terminal;
A database collection unit in which a plurality of types of databases storing a plurality of information is provided on a predetermined basis,
A database selection unit for selecting a database to be searched from among a plurality of types of databases provided in the database aggregation unit;
A search execution unit for extracting information that matches the search condition as a search result from the database selected by the database selection unit;
A search result insertion frame for inserting a search result extracted by the search execution unit to generate scenario data to be executed by the user terminal; and a related information insertion frame for inserting related information related to the search result; A plurality of template data stored for each of the predetermined criteria,
A template data extraction unit for extracting template data related to the search results from a plurality of template data stored in the template data storage unit;
The search result is inserted in the search result insertion frame of the template data extracted by the template data extraction unit, and stored in the database selected by the database selection unit in the related information insertion frame of the template data. A data generation unit that inserts the related information and generates the scenario data;
An information providing apparatus comprising: a data distribution unit that distributes scenario data generated by the data generation unit to the user terminal based on the identification number. A position information acquisition unit for acquiring terminal position information representing the current position of the user terminal from the user terminal;
The information providing apparatus according to claim 1, wherein the search execution unit searches the database selected by the database selection unit based on the terminal location information using a search condition for searching for the desired information. . A history information acquisition unit that acquires from the user terminal history information obtained by executing the scenario data distributed by the data distribution unit by the user terminal;
The information providing apparatus according to claim 1, further comprising: a history information presenting unit that presents the history information acquired by the history information acquiring unit.   4. The scenario data according to claim 1, wherein the scenario data is data that defines at least one of an order of a voice conversation performed between a user and the user terminal and a display order displayed on the user terminal. The information providing device according to any one of the above. A data receiving unit that receives scenario data distributed from the data distribution unit in the information providing device according to any one of claims 1 to 3,
A user terminal including a traveling state acquisition unit that acquires a traveling state of a moving body,
The scenario data is data that defines at least one of the order of voice conversation performed between the user and the user terminal and the order of display displayed on the user terminal;
When the traveling state represents that the moving body is traveling, the scenario data is executed in accordance with the order of voice conversation performed between the user and the user terminal, and the traveling state stops the moving body. If represented, the user terminal further includes a scenario execution unit that executes the scenario data according to a display order displayed on the user terminal. A search condition for searching for desired information transmitted from the user terminal to the operator through a voice call is stored in a computer having a database aggregation section in which a plurality of types of databases storing a plurality of types of information is provided according to a predetermined standard. An information providing program for executing search condition input processing to be input by an operator,
An identification number acquisition process for acquiring an identification number for identifying the user terminal from the user terminal;
A database selection process for selecting a database to be searched from among a plurality of types of databases provided in the database collection unit;
Causing the computer to execute a search execution process for extracting information that matches the search condition as a search result from the database selected by the database selection process;
A search result insertion frame for inserting a search result extracted by the search execution process, and a related information insertion frame for inserting related information related to the search result, in order to generate scenario data executed on the user terminal; The computer is accessible to a template data storage unit in which a plurality of template data is stored for each of the predetermined criteria,
A template data extraction process for extracting template data related to the search results from a plurality of template data stored in the template data storage unit;
The search result is inserted in the search result insertion frame of the template data extracted by the template data extraction process, and stored in the database selected by the database selection process in the related information insertion frame of the template data. Data generation processing for inserting the relevant information and generating the scenario data;
An information providing program that causes the computer to execute data distribution processing for distributing scenario data generated by the data generation processing to the user terminal based on the identification number.

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