JP2008160688A - Electronic mail system, information terminal and log management method thereof - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an electronic mail system, information terminal and log management method in which a communication history and contents of a telephone call that is originated cooperatively with electronic mail can be managed in a unified manner under log management of the electronic mail. <P>SOLUTION: An information terminal 1 originates a telephone call while storing a transmission history as a reply of electronic mail from a telephone set 4 via a telephone interface 6 using a telephone number acquired by extracting a transmission source address of the received electronic mail and collating it with an address book B. A file name is then given to a coded voice signal of a voice signal inputted from the telephone set 4, and log management of the stored electronic mail is performed while regarding the file name as an attached file of the electronic mail to be redirected. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an electronic mail system, an information terminal, and a log management method thereof that make a call in cooperation with an electronic mail.

  Information that automatically searches for the telephone number from the address of the sender of the e-mail received by the information terminal via the Internet, makes a call from the telephone connected to the information terminal, and displays the history of the call There is a display system (for example, Patent Document 1).

Although this information display system can automatically make a call from an e-mail and the other party of the call is recorded, the content of the response from the call is not recorded, and communication or information exchange based on the e-mail has been performed. There was a problem that the contents of communication cannot be read and confirmed, in other words, telephone processing sent in connection with electronic mail cannot be centrally managed by electronic mail log management.
International Publication No. WO01 / 035229 (Page 27, Fig. 3)

  There is a problem that the contents transmitted by telephone linked to the conventional electronic mail are not recorded, and the telephone processing related to the electronic mail cannot be centrally managed.

  The present invention has been made to solve the above problems, and an e-mail system and an e-mail log that can centrally manage communication history and contents of telephones transmitted in cooperation with e-mail by e-mail log management. The purpose is to provide a management method.

  In order to achieve the above object, an electronic mail system of the present invention comprises an information terminal for managing and transmitting and receiving electronic mail via an IP network, and a telephone connected to the information network and connected to the information terminal. In the electronic mail system in which the telephone call is controlled from the information terminal, a telephone interface for inputting / outputting information and voice signals related to the control of outgoing calls between the information terminal and the telephone, and the telephone interface means A voice encoding means for converting the input / output voice signal into an encoded voice signal, storage means, and an address book of a list in which an e-mail address and a telephone number used by the mail address user can be collated When a command is entered that is stored in the storage means and responds to the received e-mail by telephone, the e-mail sender's message is entered. A telephone number corresponding to the extracted mail address of the sender is obtained by extracting a mail address and collating with the address book, and the obtained telephone number is output to the telephone via the telephone interface means. The voice signal of the outgoing call that is transmitted through the telephone interface means is converted into an encoded voice signal by the voice encoding means, and the outgoing call is returned to the received electronic mail. And an information terminal comprising log management means for storing the encoded voice signal of the telephone as an attached file of the reply e-mail together with a transmission history regarded as mail and storing it as a transmission log in the storage means. And

  The information terminal of the electronic mail system according to the present invention includes an information terminal for managing and transmitting and receiving electronic mail via an IP network, a telephone connected to the information network and connected to the information terminal, the information terminal and the telephone A telephone interface for inputting / outputting information related to the control of outgoing calls and voice signals to and from the information terminal of the electronic mail system in which outgoing calls of the telephone are controlled from the information terminal. A voice encoding means for converting the input / output voice signal into an encoded voice signal, a storage means, and an address book of a list in which an electronic mail address and a telephone number used by a user of the mail address can be collated. If a command is entered that is stored in the means and responds to the received e-mail by telephone, the e-mail from which the e-mail is sent A telephone number corresponding to the extracted mail address is obtained by extracting a dress and collating with the address book, and the obtained telephone number is output to the telephone via the telephone interface means to make a call. Then, the voice signal of the transmitted telephone input through the telephone interface unit is converted into an encoded voice signal by the voice encoding unit, and the transmitted telephone is regarded as an email replying to the received email. And log management means for storing the encoded voice signal of the telephone as an attached file of the reply e-mail together with the transmitted transmission history and storing it as a transmission log in the storage means.

  Still further, the log management method of the electronic mail system of the present invention comprises an information terminal for log management of electronic mail via an IP network, and a telephone connected to the information terminal connected to the telephone network, In the log management method for an e-mail system in which the telephone is controlled to be transmitted from an information terminal, the information terminal stores an address book of a list in which an e-mail address and a telephone number used by the e-mail address user can be collated in a storage unit. When an email is received via the IP network and a command for responding to the received email by telephone is input, the email address of the sender of the email is extracted and collated with the address book A telephone number corresponding to the extracted mail address of the sender is acquired, and the acquired telephone number is used as the telephone interface. A telephone is output by outputting to the telephone through the telephone, and voice of the telephone is input through the telephone interface means to be converted into an encoded voice signal, and the received electronic mail is converted into the encoded voice signal. And a transmission log of the encoded voice signal as a file attached to the reply e-mail.

  According to the present invention, it is possible to provide an e-mail system, an information terminal, and an e-mail log management method capable of centrally managing communication history and contents of telephones transmitted in association with e-mail by e-mail log management. it can.

  Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a system diagram for explaining the operation of the electronic mail system according to the first embodiment of the present invention.
In FIG. 1, an electronic mail system includes information terminals 1A, 1B (hereinafter, abbreviated as information terminal 1 when a description common to a plurality of information terminals is described), mail server 2, telephone network 3, and information terminal. 1A, 1B... And a pair of telephones 4A, 4B... (Hereinafter abbreviated as telephone 4 when a matter common to a plurality of telephones is described), and the information terminal 1 and the mail server 2 are connected. Are provided with an internet (IP) network 5, information terminals 1A, 1B, and telephones 6A, 4B,.

  When the telephone is constituted by an IP telephone system, the telephone network 3 is replaced with the IP network 5, and a telephone exchange (not shown) of the telephone network 3 is an IP / PBX provided in the IP network 5 or a telephone server. However, for the convenience of explanation, the operation of the electronic mail system will be described using a system that uses the telephone network 3.

FIG. 2 is a block diagram illustrating a functional configuration of the information terminal 1.
In FIG. 2, an information terminal 1 is an information terminal such as a personal computer, each of which is connected via an internal bus, a program for controlling the CPU 11, a program for controlling the CPU 11, and a memory for storing e-mail address book B data. A communication interface 15 for transmitting and receiving information to and from the device 12, an input means 13 such as a keyboard and a mouse, an output means 14 such as a display, and an IP network 5, and an input such as an audio processing unit 16, a USB, or a serial interface. And an output (I / O) interface 17. The I / O interface 17 may function as the communication interface 15, but is treated as another interface unit here for explanation.

  The address book B is a database that can be searched by collating the name of a company or individual who communicates using electronic mail, the name of a communication candidate, an electronic mail address telephone number, and the like. It is attached to the mailing software P1 or can be accessed by linking to the mailing software P1.

  The information terminal 1 includes a mailing software P1 for managing electronic mail, a voice management software P2 for managing files of encoded voice signals of telephone voices input / output to / from the telephone 4 via the telephone interface 6, and a code The CPU 11 controls text conversion software P3 that performs voice recognition of the voice signal and converts voice into text.

  As with general mailing software, the mailing software P1 transmits and receives e-mails, creates sent mail text and displays received mail text, processes attachments of sent and received mail, sends and receives mail via the communication interface 15. Log management to list. The mailing software P1 according to the embodiment of the present invention is an information terminal based on telephone information input / output via a telephone interface 6 connected to the information terminal 1 in addition to a management function performed by general mailing software. 1. A telephone call related to an e-mail to the list of e-mails sent and received by 1 is regarded as an e-mail transmission and the transmission record is left. Then, information relating to the telephone conversation that has been sent is recorded by e-mail, or a transmission log in which the attached file is attached to the e-mail, stored and managed.

  The telephone interface 6 is connected to the internal bus of the information terminal 1 directly or via the I / O interface 17 and transmits voice signals, telephone on / off hook information, NCU (Network Control Unit) information such as dial signals, and the like. An input / output interface is performed between the information terminal 1 and the telephone 4.

  Here, a case where an analog voice signal of the telephone 4 is also input to the information terminal 1 via the telephone interface 6 and the voice signal processing is started by the voice processing unit 16 and the voice management software P2 of the information terminal 1 is performed. The operation of the e-mail system will be described as an example. Even when an encoded digital signal is input to the information terminal 1 from the telephone 4 or encoded by the telephone interface 6, the process is performed in accordance with the process in the information terminal 1. Detailed description is omitted because the operation process can be easily analogized.

FIG. 3 is a flowchart for explaining the log management processing procedure of the electronic mail system according to the first embodiment of the present invention.
Hereinafter, the log management processing procedure of the electronic mail system according to the first embodiment will be described with reference to FIGS.

  Now, when the operator of the information terminal 1A activates the mailing software P1, the received mail received via the IP network 5 is saved in the reception folder and displayed on the display (step s1 in FIG. 3). When the operator wants to contact the telephone by reading an e-mail, the mail address of the mail displayed on the display of the output means 14 as a command for setting a telephone call, for example, “123@abbcxy.org” Is right-clicked with the mouse of the input means 13 as address designation for designating telephone transmission, for example (step s2).

  When the mail address of the mailing software is independently displayed as an address field, the mail address of the sender is read and extracted by the CPU 11 if the address display on the field is designated by a pointer. . Although detailed description is omitted, when the URL address “123@abcxyz.org” is displayed in the text, if the display portion is designated with a pointer, the CPU 11 reads and extracts the URL address, etc. The existing address information reading technique may be used.

  When the CPU 11 detects a command for making a telephone call due to the right-clicking on the source address, the CPU 11 receives the mailing software P1 data to respond to the telephone, or the address book stored in the storage device 12 in association with the mailing software P1. Refer to B. The address book B is a list in which an e-mail address, a telephone number of a user of the e-mail address, a name, and the like can be collated correspondingly.

  The CPU 11 acquires the telephone number corresponding to the extracted “123@abcxyz.org”, here “03-OOOO-XXXX”, by collating it with the address book B and displays it on the display (step s3).

  When the operator determines that the displayed telephone number is acceptable, the operator clicks the “OK” display displayed on the display with the mouse pointer or presses the “ENTER” key (step s4). The CPU 11 outputs the outgoing command and the telephone number to the telephone interface 6 via the I / O interface 17 (step s5). If several phone number candidates are displayed in the address book B, any one of them may be selected by clicking with the mouse pointer.

  Further, as a reply to the received mail, the CPU 11 sends the mail address “123@abcxyz.org” to the destination mail address and the telephone number in the mail title or text in the mail folder of the mailing software P1. For example, re: “03-OOOO-XXXX” is recorded and stored together with the communication date and time (step s6). At this time, the telephone number “03-OOOO-XXXX” may be entered instead of “123@abcxyz.org” in the mail address of the transmission destination.

  Upon receiving the outgoing command from the information terminal 1, the telephone interface 6 off-hooks the telephone and dials the telephone number (step s12). (Step s13).

  When the off-hook information is input, the CPU 11 performs control to generate an encoded audio signal by the audio processor 16 encoding the input audio signal (step s7).

  Now, in the electronic mail system of the first embodiment, the mailing software P1 performs the recording of the voice signal of the telephone sent as a reply to the electronic mail, that is, as the history management (transmission log management) of the mailing software 21. Whether or not to record is preset by default. If it is set to record audio (if step s8 is Yes), the encoded audio signal is filed and sequentially recorded in the storage device 12 (step s9).

  This default setting is selected depending on, for example, “voice recording: ON / OFF” or “voice recording / text recording” on the display depending on the operation mode setting at the time of installation or operation of the mailing software P1. Is displayed, and is performed by clicking one of the selected characters with the mouse.

  When the telephone is finished and the telephone is on-hooked, the telephone interface 6 outputs on-hook information to the information terminal 1 (step s14). The CPU 11 to which the on-hook information is input via the I / O interface 17 converts the encoded audio signal recorded in the storage device 12 at the time of the on-hook by the audio management software P2 into a file, for example, a file name “V # 56789”. To do. Then, it is regarded as an attached file of the e-mail sent (replyed) to the received mail and saved in the transmission folder (step s15) to create a transmission log.

  On the other hand, when voice recording is not set as the default setting (No in step s8), the CPU 11 performs voice recognition processing on the encoded voice signal by the text conversion software P3 and converts it into a text file.

  When the telephone is finished and the telephone is on-hooked, the telephone interface 6 outputs on-hook information to the information terminal 1 (step s14). The CPU 11 regards the text-converted file as, for example, a file name “T # 56789”, regards it as an attached file of the email sent (replyed) to the received email, and saves it in the sending folder (step s15).

  As an expansion example of the first embodiment, if a telephone number is directly described on the mail, the telephone number may be read and the telephone may be transmitted directly. The URL address can be automatically read out by the mailing software P1, but the telephone number can be extracted and read as follows, for example. A telephone number display “03-OOOO-XXXX” is dragged with a mouse and highlighted to designate a telephone number.

  Then, for example, the CPU 11 extracts the telephone number by right-clicking. In this case, step S2 in FIG. 2 may be read as “right-click the telephone number address on the displayed mail”. Then, the procedure for searching for the telephone number in step S3 is omitted.

  As a second extended example of the first embodiment, there may be one added with designation of whether or not to attach an attached file as a conversation record.

FIG. 4 is a flowchart illustrating the processing procedure of the second extension example of the first embodiment.
The portions other than the portions displayed in FIG. 4 are the same as those in FIG. In FIG. 4, a default setting is determined as to whether conversation recording, that is, whether an attached file is necessary, in the same manner as whether or not voice recording is performed (step s8-1). If necessary (Yes in step s8-1), the subsequent processing is the same as in FIG. On the contrary, if it is unnecessary (No in step s8-1), neither the file of the encoded voice signal nor the text file is performed, and only the call record of the telephone is written and saved in the transmission folder (step s8). -2) A transmission log is created.

  As a third extension example, the file size of the attached file may be adjusted, in other words, the recording time may be set as a default when recording audio. When recording the entire conversation, it is not necessary to store the entire contents. For example, if only the first 15 seconds of the conversation are stored as a record of the conversation contents, the storage device can be saved. In particular, when recording an encoded audio signal, this time limitation has a great effect on the consumption of memory capacity.

  Also, when saving a text file instead of a voice, the file size may be set such that the time for text conversion after off-hook is specified or the number of converted characters is specified. Note that the encoded voice signal converted text information may be written and written in the body of the e-mail to be returned instead of the attached file. When the conversation is made into a short sentence equivalent to several seconds, the operator reads and communicates. Since the contents can be confirmed, operability is further improved.

  Needless to say, these extension examples are not independent and may be a combination of any of the above-described extension examples. For example, as a combination of the second and third extended examples, even when the attachment file is set to be unnecessary, the voice signal is subjected to voice encoding processing or text conversion, and temporarily stored in the storage device. 12 is recorded and saved.

  Then, when it is desired to suddenly record the conversation contents during the telephone conversation, for example, when a start command such as “RR” is input with the keyboard, the CPU 11 temporarily stores the storage device 12 from that point. The operation setting may be changed so that the stored encoded sound is read and the attached file is stored. In this case, the file attachment may be started from the input timing of “RR”, or the file attachment may be started from the transmission timing of the telephone.

  Furthermore, for example, if an attachment is made for an arbitrary length of time, eg, 5 seconds retroactively from “RR” input, only the necessary information is saved, saving the size of the attached file. I can do it. In addition, after the voice recording is started by inputting this “RR”, it may be converted into an attached file until an end command such as “RE” is entered when recording becomes unnecessary.

  In the first embodiment, when a response is made by telephone to an e-mail sender, the telephone call can be managed in a unified manner in which communication contents are recorded by a transmission log of a reply to the received e-mail. In addition, in the above embodiment, since the processing is completed at the information processing terminal 1, there is also an effect that a server for communication recording can be saved in an individual or a small office.

  In the second embodiment, the address book B is provided not in the information terminal 1 shown in FIG. 2 but also in the mail server 2 in FIG. 1. The same as in the first embodiment.

  In the second embodiment, although not shown, the mail server 2 is provided with an address book B in which mail addresses and telephone numbers are listed corresponding to each other. For example, address information shared within a company is used. When the CPU 11 detects a telephone call command, the mailing software P1 collates the address book B on the mailing server via the communication interface 15 to obtain a telephone number, and makes a call with the obtained telephone number. .

  In the second embodiment, the address book B is further compiled into a database of the local address book BL in which the user of the information terminal 1 edits and stores the address data required by the user and the large amount of shared address data provided in the mail server 2. You may make it provide two like the center address book BC to preserve | save.

FIG. 5 is a flowchart for explaining the telephone number search procedure using the address book in the second embodiment.
FIG. 5 shows a detailed procedure for obtaining a telephone number corresponding to step s3 in FIG. When the operator obtains a telephone number from a mail address, after detecting a command for calling a telephone, the CPU 11 first searches the telephone number from the mail address extracted by collating the local address book BL (step s3-1 in FIG. 5). If not found (No in step s3-2), the mail server 2 is automatically accessed via the IP network 5 (step s3-3) and the center address book BC is verified (step s3-4). Search.

  This method has the effect that the address information of the mail address and the telephone number can be used efficiently and jointly. On the other hand, since it is performed only when access to the mail server 2 is necessary, the load on the IP network 5 (network) is reduced. I can do it.

  As described above, in the electronic mail system according to the embodiment of the present invention, not only the management of the history of telephone calls related to the electronic mail but also the communication (conversation) content is stored as an attached file, and the log management function of the mailing software of the information terminal is used. , Centralized management. Furthermore, depending on the storage format of the attached file, the contents of the outgoing call can be efficiently displayed, and the necessary information can be stored and read.

1 is a system diagram illustrating a configuration of an electronic mail system according to Embodiment 1 of the present invention. 1 is a block diagram illustrating a functional configuration of an information terminal of an electronic mail system according to Embodiment 1 of the present invention. 5 is a flowchart for explaining a log management processing procedure in the electronic mail system according to the first embodiment of the invention. 9 is a flowchart illustrating a processing procedure of a second extension example of the first embodiment. 9 is a flowchart for explaining a procedure for acquiring a telephone number using an address book of a mail server in the second embodiment.

Explanation of symbols

1 Information terminal (1A, 1B ...)
11 CPU
DESCRIPTION OF SYMBOLS 12 Storage device 13 Input means 14 Output means 15 Communication interface 16 Audio | voice processing part 17 Input / output (I / O) interface 2 Mail server 3 Telephone network 4 Telephone (4A, 4B ...)
5 Internet (IP) network 6 Telephone interface B Address book P1 Mailing software P2 Voice management software P3 Text conversion software

Claims (26)

In an electronic mail system comprising: an information terminal that logs and transmits / receives electronic mail via an IP network; and a telephone connected to the information network and connected to the information terminal, wherein the telephone is controlled from the information terminal.
A telephone interface for inputting and outputting information and voice signals related to control of outgoing calls between the information terminal and the telephone;
A voice encoding means for converting the input / output voice signals to the encoded voice signal via the telephone interface means, a storage means, a list of e-mail addresses and telephone numbers used by the mail address users can be verified; When an address book is stored in the storage means and a command for responding to the received e-mail by telephone is input, the e-mail address is extracted by extracting the e-mail address of the e-mail sender and comparing it with the address book. The telephone number corresponding to the mail address of the caller is acquired, the acquired telephone number is output to the telephone via the telephone interface means, the telephone is transmitted, and the call is input via the telephone interface means The voice signal of the telephone is converted into an encoded voice signal by the voice encoding means, and the transmitted power Log management means for storing the encoded voice signal of the telephone as an attached file of the reply e-mail and storing it as a transmission log in the storage means together with a transmission history regarded as a reply e-mail of the received e-mail An e-mail system comprising an information terminal. In an electronic mail system comprising: an information terminal that logs and transmits / receives electronic mail via an IP network; and a telephone connected to the information network and connected to the information terminal, wherein the telephone is controlled from the information terminal.
A telephone interface for inputting and outputting information and voice signals related to control of outgoing calls between the information terminal and the telephone;
Voice encoding means for converting the input / output voice signal to the encoded voice signal via the telephone interface means, text conversion means for converting the encoded voice signal into text information, storage means, and e-mail address When the address book of the list that can be compared with the telephone number used by the user of the mail address is stored in the storage means, and a command to respond to the received e-mail by telephone is input, the mail of the sender of the e-mail A telephone number corresponding to the extracted mail address of the sender is obtained by extracting an address and collating with the address book, and the obtained telephone number is output to the telephone via the telephone interface means. A voice signal of the outgoing call that is input through the telephone interface means The voice encoding means and the text conversion means convert the text information into text information, and the text information is attached to the reply e-mail together with a transmission history in which the outgoing call is regarded as an e-mail reply of the received e-mail An electronic mail system comprising: an information terminal comprising log management means for storing a file as a transmission log in the storage means. The format of the attached file is preset,
When set to audio recording, the encoded audio file is attached as an attachment,
3. The electronic mail system according to claim 2, wherein when the voice recording is not set, the text information of the voice is an attached file.   The e-mail system according to claim 1 or 2, wherein the transmission log is set in advance whether or not to save an attached file.   3. The electronic mail system according to claim 1, wherein a file size of the attached file is set in advance according to a recording time of the encoded voice or a length of the text information. The log management means includes:
Even when the setting for not saving the attached file is performed, if the command for saving the attached file is input during the outgoing call, the encoded voice signal or the text information of the phone is stored. 5. The electronic mail system according to claim 4, wherein the electronic mail system is stored as an attached file.   When the command to be stored is input, the attached file is traced back to a preset time from the input timing or the voice signal from the start time of the telephone is converted and stored. The electronic mail system according to claim 6. In an electronic mail system comprising: an information terminal that logs and transmits and receives electronic mail via an IP network; and a telephone connected to the information terminal and connected to the information terminal, the outgoing control of the telephone being performed from the information terminal.
An address book of a list stored in server means connected to the information terminal via the IP network and capable of collating an e-mail address with a telephone number used by the user;
A telephone interface that inputs and outputs information and voice signals related to control of outgoing calls between the information terminal and the telephone;
When a voice encoding means for converting the input / output voice signal into an encoded voice signal via the telephone interface means, a storage means, and a command for responding to the received electronic mail by telephone are input to the electronic mail. The sender's email address is extracted, the server is accessed, the address book is collated and the telephone number corresponding to the extracted sender's email address is searched and acquired, and the acquired telephone number is Output to the telephone via the telephone interface means to make a call,
The voice signal of the outgoing telephone input through the telephone interface means is converted into an encoded voice signal by the voice encoding means, and the outgoing telephone call is regarded as an email replying to the received email. An electronic mail system comprising: an information terminal comprising: a log management unit that stores a transmission history and an encoded voice signal of the telephone as an attachment file of the reply electronic mail as a transmission log in the storage unit; . In an electronic mail system comprising: an information terminal that logs and transmits / receives electronic mail via an IP network; and a telephone connected to the information network and connected to the information terminal, wherein the telephone is controlled from the information terminal.
A first address book of a list stored in server means connected to the information terminal via the IP network and capable of collating an e-mail address with a telephone number used by the user;
A telephone interface for inputting and outputting information and voice signals related to control of outgoing calls between the information terminal and the telephone;
If a voice encoding means for converting the input / output voice signal into an encoded voice signal via the telephone interface means, a storage means, and a command for responding to the received electronic mail by telephone, the electronic mail A second address from which an e-mail address stored in the storage means can be compared with a telephone number corresponding to the telephone number used by the user When the telephone number corresponding to the e-mail address can be acquired by collating with the book, the acquired telephone number is output to the telephone via the telephone interface means to make a call, and from the second address book If the telephone number corresponding to the e-mail address cannot be obtained, access to the server and the first address book A telephone number corresponding to the extracted mail address of the caller is acquired, and the acquired telephone number is output to the telephone via the telephone interface means to make a call and input via the telephone interface means The voice signal of the outgoing telephone is converted into an encoded voice signal by the voice encoding means, and the telephone is encoded together with a transmission history in which the outgoing telephone is regarded as a reply electronic mail of the received electronic mail. An electronic mail system comprising: an information terminal comprising: log management means for storing a voice signal as an attached file of the reply electronic mail as a transmission log in the storage means.   3. The electronic mail system according to claim 2, wherein text information obtained by converting the encoded voice signal into text is written and stored in a body of the reply mail instead of being attached to the attached file. Information terminal for log management and transmission / reception of e-mail via IP network, telephone connected to the information terminal connected to the telephone network, and information related to control of outgoing calls between the information terminal and the telephone A telephone interface for inputting and outputting voice signals, and in an information terminal of an electronic mail system in which the telephone is controlled to be transmitted from the information terminal,
Voice encoding means for converting the input / output voice signal to the encoded voice signal via the telephone interface means;
Storage means;
An address book of a list that can collate an e-mail address and a telephone number used by a user of the e-mail address is stored in the storage means, and when a command for responding to the received e-mail by telephone is input, the e-mail is transmitted The telephone number corresponding to the extracted mail address is acquired by extracting the original mail address and collating with the address book, and the acquired telephone number is output to the telephone via the telephone interface means. The voice signal of the outgoing call that is transmitted through the telephone interface means is converted into an encoded voice signal by the voice encoding means, and the outgoing call is returned to the received electronic mail. Attached to the reply e-mail with the phone's encoded voice signal along with the transmission history considered as mail Information terminals of the electronic mail system, characterized in that in the Airu; and a log management unit configured to store a transmission log to the storage unit. Information terminal for log management and transmission / reception of e-mail via IP network, telephone connected to the information terminal connected to the telephone network, and information related to control of outgoing calls between the information terminal and the telephone A telephone interface for inputting and outputting voice signals, and in an information terminal of an electronic mail system in which the telephone is controlled to be transmitted from the information terminal,
Voice encoding means for converting the input / output voice signal to the encoded voice signal via the telephone interface means;
Text conversion means for converting the encoded audio signal into text information;
Storage means;
An address book of a list in which an e-mail address can be compared with a telephone number used by the user of the e-mail address is stored in the storage means, and when a command for responding to the received e-mail by telephone is input, the e-mail is transmitted A telephone number corresponding to the extracted mail address of the sender is obtained by extracting the original mail address and collating with the address book, and the obtained telephone number is sent to the telephone via the telephone interface means. The outgoing phone call is output, the voice signal of the outgoing phone input through the telephone interface means is converted into text information by the voice encoding means and the text conversion means, and the outgoing telephone call is received. The text information is sent back together with the transmission history regarded as an email reply email. Information terminals of the electronic mail system, characterized in that in the e-mail attachment; and a log management unit configured to store a transmission log to the storage unit. The format of the saved attached file is preset,
When set to audio recording, the encoded audio file is attached as an attachment,
13. The information terminal of an e-mail system according to claim 12, wherein when not set as voice recording, the text information of the voice is made into an attached file.   14. The information terminal of the e-mail system according to claim 12, wherein the transmission log is set in advance whether or not to save an attached file.   13. The information terminal of the e-mail system according to claim 11, wherein the file size of the attached file is set in advance according to a recording time of the encoded audio signal or a length of the text information. The log management means includes:
Even if a setting is made not to save the attached file in the e-mail log of the outgoing call in advance, if a command for saving the attached file is input during the outgoing call, 15. The information terminal of the electronic mail system according to claim 14, wherein the encoded voice signal or the text information is stored as an attached file. The attached file is
17. The voice signal from the input timing is traced back to a preset time from the input timing when the command to be stored is input, or the converted voice signal is stored. Information terminal of e-mail system.   3. The electronic mail system according to claim 2, wherein text information obtained by converting the encoded voice signal into text is written and stored in a body of the reply mail instead of being attached to the attached file. An electronic mail system log comprising: an information terminal that logs and transmits / receives electronic mail via an IP network; and a telephone connected to the information network and connected to the information terminal, the outgoing control of the telephone being controlled from the information terminal In the management method,
The information terminal
Store an address book of a list in which the e-mail address and the telephone number used by the e-mail address user can be collated, and receive the e-mail via the IP network.
If a command is entered that responds by phone to the received email,
A telephone number corresponding to the extracted mail address of the sender is obtained by extracting the mail address of the sender of the e-mail and collating it with the address book, and the acquired telephone number is sent to the telephone interface. Via the telephone interface means to input the voice of the outgoing telephone and convert it into an encoded voice signal,
The outgoing call is a transmission history that is a reply email of the received email, and the encoded voice signal is filed and saved as a transmission log as an attachment of the reply email. E-mail system log management method. An electronic mail system log comprising: an information terminal that logs and transmits / receives electronic mail via an IP network; and a telephone connected to the information network and connected to the information terminal, the outgoing control of the telephone being controlled from the information terminal In the management method,
The information terminal
Store an address book of a list in which the e-mail address and the telephone number used by the e-mail address user can be collated, and receive the e-mail via the IP network.
If a command is entered that responds by phone to the received email,
A telephone number corresponding to the extracted mail address of the sender is obtained by extracting a mail address of the sender of the e-mail and collating with the address book, and the acquired telephone number is obtained via the telephone interface. The voice is transmitted to the telephone and transmitted to the telephone, and the voice of the transmitted telephone is input through the telephone interface means and converted into an encoded voice signal. The encoded voice signal is further recognized and converted into a text. Generated text information,
The outgoing call is recorded as a transmission history as a reply e-mail of the received e-mail, and the text information is filed and saved as a transmission log as an attached file of the reply e-mail. E-mail system log management method. An information terminal for managing and transmitting and receiving electronic mail via an IP network; a telephone connected to the telephone network and connected to the information terminal; an electronic mail address stored in server means connected to the IP network; and In a log management method for an e-mail system that includes an address book of a list that can be compared with a telephone number used by a mail address user, and that controls outgoing calls of the telephone from the information terminal,
The information terminal
When a command for responding by telephone to an e-mail received via the IP network is input,
The mail address of the sender of the e-mail is extracted, the server means is accessed, the address book and the extracted mail address of the sender are collated to obtain a telephone number corresponding to the mail address, The telephone number information is output to the telephone via the telephone interface to make a telephone call, and the voice of the outgoing telephone is input via the telephone interface means to be converted into an encoded voice signal, or Recognize the encoded speech signal and generate text information that has been converted to text,
The outgoing call is recorded as a transmission history as a reply email of the received email, and the encoded voice signal or the text information is filed and sent as an attachment of the reply email A log management method for an e-mail system, wherein the log is stored as a log. An information terminal for managing and transmitting and receiving electronic mail via an IP network; a telephone connected to the telephone network and connected to the information terminal; an electronic mail address stored in server means connected to the IP network; and A log management method for an e-mail system comprising a first address book of a list that can be collated with a telephone number used by a mail address user, wherein the transmission of the telephone is controlled from the information terminal;
The information terminal
A command for storing a second address book of a second list in which the electronic mail address and the telephone number used by the user of the mail address can be compared in the storage means and responding by telephone to the electronic mail received via the IP network Is entered,
When the telephone number corresponding to the extracted mail address of the sender is found and obtained by extracting the mail address of the sender of the e-mail and collating with the second address book, the telephone number is Make a phone call by outputting to the phone via the phone interface,
If the corresponding telephone number is not found, the telephone number corresponding to the mail address is obtained by accessing the server means and collating the extracted mail address with the first address book. The telephone number is output to the telephone via the telephone interface to make a call,
Input the voice of the transmitted telephone through the telephone interface means and convert it into an encoded voice signal, or further generate text information by performing speech conversion by recognizing the encoded voice signal,
The outgoing call is recorded as a transmission history as a reply email of the received email, and the encoded voice signal or the text information is filed and sent as an attachment of the reply email A log management method for an e-mail system, wherein the log is stored as a log. The format of the saved attached file is preset,
When set to audio recording, the encoded audio file is attached as an attachment,
The log management method for an electronic mail system according to any one of claims 19 to 22, wherein when not set as voice recording, the text information of the voice is attached to an attached file.   23. The log management method for an e-mail system according to claim 19, wherein the transmission log is set in advance whether or not to save an attached file.   23. The electronic mail system according to claim 19, wherein a file size of the attached file is set in advance according to a recording time of the encoded audio signal or a length of the text information. Log management method.   23. The text information obtained by text-converting the encoded audio signal is written and stored in the body of the reply mail instead of being attached to the attached file. Log management method for e-mail systems.

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