JP2008071146A - Guide slip issuing device and guide slip issuing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a guide slip issuing device and a guide slip issuing system, capable of stopping issuing to a user who considers a guide slip unnecessary. <P>SOLUTION: The guide slip issuing device comprises a taking-omission detection means for detecting taking-omission of the guide slip issued by an issuing means; a taking-omission frequency registration means for registering, upon detection of taking-omission by the detection means, the taking-omission frequency in conformation to user identification information; and a determination means for determining whether to issue the guide slip or not in reference to the taking-omission frequency corresponding to the user identification information or necessity/unnecessity of guide slip issuing stored in a storage means based on the taking-omission frequency. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a guide slip issuing device and a guide slip issuing system that issue guide slips such as seat tickets based on reservation information reserved in advance.

  Traditionally, ticket gates installed in Shinkansen stations, etc., read the magnetic card and the express ticket when the user enters, and check the contents of the ticket and the express ticket. The ticket gate processing is performed.

  In recent years, ICs have been promoted, and tickets and limited express tickets have shifted from magnetic cards to IC cards. For limited express tickets with seat designation on the Shinkansen, a seat reservation service is also available via the Web using the identification number of the IC card. Has been. In this seat reservation service, the ticket gate that reads the IC card used at the time of reservation verifies the information on the IC card against the reserved information, and issues a "Guide card" describing the flight number and seat of the Shinkansen. To do.

  In recent years, not only an IC card provided as a single card but also a mobile phone equipped with an IC card function is provided. In the future, it is conceivable that a service similar to the seat reservation service described above may also be realized in a mobile phone equipped with an IC card function in this way. In this case, since the mobile phone has a display unit, it is considered possible to display the flight number and seat of the Shinkansen on the display unit. And if the flight number and seats on the Shinkansen can be displayed on the display in this way, the guide ticket issued by the ticket gate will be unnecessary, and users who forget to take the guide ticket or users who pass without taking the guide ticket It is expected to increase.

  On the other hand, as a device that can prevent such forgetting, a ticket forgetting prevention device for an automatic ticket gate has been proposed (see Patent Document 1). This automatic ticket checker forgetting to take a ticket is arranged in front of the automatic ticket checker on the getting-off side to display an indicator for calling attention to prevent forgetting to take a ticket.

  However, with the above-mentioned automatic ticket gate forgetting ticket prevention device, it is only possible to call attention and it is difficult to completely eliminate forgetting to take a ticket.

JP-A-10-240978

  In view of the above-described problems, an object of the present invention is to provide a guide slip issuing device and a guide slip issuing system capable of canceling ticket issuing for a user who does not need a guide slip. .

  The present invention stores reading means for reading user identification information for identifying a user from an information storage medium possessed by the user, and reservation information reserved in advance based on the user identification information read by the reading means. Reservation information acquisition means for acquiring reservation information corresponding to the user identification information from the stored storage means, issuing means for printing the acquired reservation information and issuing a guide slip, and a guide slip issued by the issuing means Forgetting detection means for detecting forgetting to pick up, forgetting number registration means for registering the number of forgetting in association with the user identification information when the forgetting detection means detects forgetting to remove, and the user Determination means for determining whether to issue a guide slip with reference to the number of forgetting times corresponding to the identification information or the necessity for issuing guide slips stored in the storage means based on the number of forgetting to take, Judgment of means Wherein the fruit is configured with the guide ticket production device that does not issue a guidance votes by said issuing means, if issued canceled.

The information storage medium can be constituted by a mobile phone having an IC card function, an IC card, or the like.
The reading means can be constituted by a reader device that reads information from the information storage medium.

  The reservation information may comprise information related to reservations, such as information related to seat reservations such as bullet trains and airplanes, and information related to seat reservations such as movie theaters, concert halls, and theaters.

The guidance form issuing device can be configured by a device that issues a guidance form, such as a ticket gate installed in a station premises, a gate device installed in an entrance gate of a facility, or the like.
According to the present invention, it is possible to cancel the issuance of a guide slip for a user who does not need a guide slip.

As an aspect of the present invention, the determination means may be configured to determine that the issuance is stopped if the number of forgetting times exceeds a predetermined number.
As a result, the issuance of the guide slip can be automatically canceled if the number of forgotten times exceeds a predetermined number. Therefore, without requiring special operations from the user, it is possible to issue a guide slip to a user who uses a guide slip and to cancel a future guide slip for a user who does not use the guide slip. .

  Further, as an aspect of the present invention, comprising: an inquiry mail transmitting means for transmitting an inquiry mail for inquiring whether or not to cancel the issuance of a guide slip when the number of forgetting correspondences corresponding to the user identification information exceeds a predetermined number; The determination means may be configured to determine whether or not to cancel the issue based on whether or not the issue necessity information registered in the storage means is required based on the inquiry mail.

  As a result, it is possible to inquire the user by e-mail as to whether or not to cancel the issuance of the guide slip. For users who have obtained and used information slips every time, we can provide the same usage environment as before because users are not inquired. It is possible to arbitrarily select whether or not to cancel issuance.

The present invention also includes the guide slip issuing device and a server device having storage means for storing the reservation information, the number of times of forgetting to take, and issue necessity information, and the server device has a reply mail to the inquiry mail. A guide mail issuing system comprising: a reply mail accepting means for accepting the mail; and an issue necessity registration means for registering the issuance necessity information included in the reply mail in the storage means in association with the user identification information. be able to.
Thereby, it is possible to register whether or not the issuance of the guide slip is to be stopped by the reply mail of the user.

  In addition, the present invention includes the guide ticket issuing device and a server device having a storage unit that stores the reservation information and the number of times of forgetting, and the server device includes a reservation receiving unit that receives the reservation, and the reservation receiving unit. Means for determining whether the number of forgotten times exceeds a predetermined number when accepting a user's reservation by means, and if the reservation time determining means determines that the predetermined number of times is exceeded, It is possible to provide a guide form issuing system including a selection unit that selects whether or not to issue, and an issue necessity registration unit that registers the issue necessity information selected by the selection unit in the storage unit.

  As a result, it is possible to inquire and register whether or not to cancel the issuance of the guide slip at the time of reservation. For users who have obtained and used information slips every time, we can provide the same usage environment as before because users are not inquired. It is possible to arbitrarily select whether or not to cancel issuance. In addition, there is no need to request a separate process for registering whether or not to issue a guide slip to the user when making a reservation. Can be registered.

  According to the present invention, it is possible to provide a guide slip issuing device and a guide slip issuing system capable of canceling the ticket issuing for a user who does not need the guide slip.

An embodiment of the present invention will be described below with reference to the drawings.
FIG. 1 shows a system configuration diagram of the guide ticket issuing system 1, FIG. 2 shows a block diagram of the configuration of the ticket gate 6, and FIG. 3 shows a reservation information table 20 stored in the storage unit of the reservation server 4. The block diagram of is shown.

  In this embodiment, a seat reservation for a bullet train is reserved as a guide ticket issuing system 1 that accepts a seat reservation in advance and determines whether or not to pass by confirming the reservation at the time of use and issues a seat guide slip as necessary. An example of a system that issues a guide slip describing a seat when passing through the ticket gate 6 will be described.

The information card issuing system 1 includes a plurality of user terminals 2, a public line 3, a reservation server 4, a plurality of station servers 5, and a plurality of ticket gates 6.
The user terminal 2 includes a mobile phone 7 (see FIG. 2), a personal computer, and the like, and is connected to the public line 3 so as to be communicable.

  The cellular phone 7 (see FIG. 2) includes a control unit such as a CPU, a storage unit such as a non-volatile memory, an input unit such as an input key, a display unit such as a liquid crystal display, an audio input unit such as a microphone, and an audio output such as a speaker. And a general mobile phone having a wireless communication unit for wireless communication. The cellular phone 7 (see FIG. 2) has a non-contact type IC card 8 (see FIG. 2) and has an IC card function, and accesses the reservation server 4 through the public line 3, Reservations can be made using the IC card function, and the ticket checker 6 can receive reservation confirmation and issuance of a guide slip using the IC card function.

A personal computer is not a general personal computer provided with an input unit such as a keyboard and a mouse, a display unit such as a CRT display, a control unit such as a CPU, a storage unit such as a hard disk, and a communication unit such as a LAN card. An IC card reader for reading card information from the contact type IC card 8 is provided. This personal computer can make a reservation by accessing the reservation server 4 through the public line 3 and reading the card information from the contactless IC card 8 owned by the user. The user can receive reservation confirmation and issuance of a guide slip at the ticket gate 6 using the IC card 8 used at the time of reservation.
The public line 3 is a public line such as the Internet, and allows mutual communication between the connected user terminal 2 and the reservation server 4.

  The reservation server 4 is connected to the public line 3 and is connected to a station server 5 installed at each station. Thereby, the reservation from the user terminal 2 is accepted via the public line 3 and the reservation confirmation from the ticket gate 6 is accepted via the station server 5. The reservation server 4 includes a control unit such as a CPU, a storage unit such as a hard disk, an input unit such as a keyboard and a mouse, a display unit such as a CRT display, and a communication server such as a LAN board. And has a WEB server function and a database server function.

  The station server 5 is connected to the reservation server 4 as a higher-level device and to a plurality of ticket gates 6 as lower-level devices. The station server 5 relays the process of confirming the reservation by the ticket gate 6 based on the reservation information stored in the reservation server 4 and manages each ticket gate 6.

  The ticket gate 6 obtains a card ID for identifying the user from the IC card 8 in the mobile phone 7, inquires the reservation server for the presence of reservation information that matches the card ID through the station server 5, and has the corresponding reservation information. If the reservation information is not available, the passage is rejected.

  As shown in FIG. 2, the ticket gate 6 includes a card reading unit 11, a guide slip issuing unit 12, a determination unit 13, a control unit 14, a sampling detection unit 15, a person detection unit 16, and a transmission / reception unit 17. .

The card reading unit 11 communicates with the non-contact type IC card 8 in a non-contact manner according to a control signal from the control unit 14 to read card information such as a card ID.
In accordance with a control signal from the control unit 14, the guide form issuing unit 12 prints the flight number and seat number of the Shinkansen on the mount, creates a guide form, and issues this guide form.

  The determination unit 13 receives the card information read from the IC card 8 in the cellular phone 7 by the card reading unit 11 and the reservation information 21 (see FIG. 3) stored in the storage unit of the reservation server 4 from the control unit 14. Then, it is determined whether or not the passage is possible based on the received information.

  The control unit 14 executes various control operations. Further, based on the detection signal of the extraction detection unit 15 and the detection signal of the person detection unit 16, determination of forgetting that the person has passed without the guide slip being extracted is also executed.

The sampling detection unit 15 includes an appropriate sensor such as a transmission type optical sensor or a reflection type optical sensor, detects whether or not the guidance slip issued by the guidance slip issuing unit 12 has been extracted, and sends a detection signal to the control unit 14. Send to.
The human detection unit 16 includes an appropriate sensor such as a transmission type optical sensor or a reflection type optical sensor, detects a person passing through the gate, and transmits a detection signal to the control unit 14.
The transmission / reception unit 17 transmits / receives information to / from a host device such as the station server 5 or the reservation server 4 in accordance with a control signal from the control unit 14.

  As shown in FIG. 3, the reservation information table 20 includes items such as a card ID, a user name, an e-mail address, reservation contents, the number of times forgetting to take, and whether or not a guide slip is issued. Is remembered.

The card ID stores a card ID read from the IC card 8 at the time of reservation.
In the user name and mail address, the user name and mail address input at the time of reservation or read from the IC card 8 at the time of reservation are stored.

  The reservation details include the reservation date, flight number, departure station, arrival station, and seat number. When there are a plurality of reservations, such as when a round-trip ticket is reserved by the user, information on the plurality of reservations may be stored in the reservation content.

As the number of times of forgetting, the accumulated number of times that the user who has been given the card ID forgot to take a guide ticket at the ticket gate 6 in the past is stored.
The necessity / unnecessity of issuing a guide slip stores the necessity / unnecessity of issuing a guide slip.

FIG. 4 is a flowchart showing operations of the user terminal 2 and the reservation server 4 in the reservation process.
When the user terminal 2 accesses the reservation HP (homepage) provided by the reservation server 4 (step S1), the reservation server 4 requests a login ID (step S2).

  When an ID (card ID of the IC card 8) and a password are input to the user by the user terminal 2 (step S3), the reservation server 4 that has received the ID authenticates whether the ID and the password match. (Step S4).

  If it is authentication NG (step S4: NG), the process is terminated, and if it is authentication OK (step S4: OK), the user is allowed to input reservation information on the user terminal 2 (step S5).

The reservation server 4 that has received the input reservation information searches the reservation content (step S6), and transmits the reservation candidate that has been found to the search to the user terminal 2.
The user terminal 2 causes the user to select an arbitrary reservation candidate from the reservation candidates that can be reserved (step S7), and transmits the selected reservation candidate to the reservation server 4.

The reservation server 4 reserves and registers the received reservation candidate (step S8) and confirms the reservation.
The reservation server 4 refers to the number of times of forgetting the reservation information 21 that matches the ID input in step S3, determines whether the number of forgetting is 3 or more, and if it is less than 3 (step S9: NO) The process proceeds to step S13, and if it is three or more times (step S9: YES), an inquiry screen is transmitted to the user terminal 2 (step S10).
The user terminal 2 accepts an input of necessity of issue by the user (step S11), and transmits the input necessity of issue to the reservation server 4.

  The reservation server 4 accesses the reservation information table 20, and registers the issue necessity (“required” or “no”) received as the necessity of issuing the guidance slip of the reservation information 21 of the corresponding user (step S12). If “necessary” is selected as the necessity of issuance, the forgetting count stored in the reservation information 21 is cleared to zero. As a result, if forgetting to take again occurs three times, it is possible to inquire again about the necessity of issuing at that time.

  The user terminal 2 displays the reservation content confirmation information received from the reservation server 4 on the screen (step S13), and if the user inputs OK (step S14: YES), the user terminal 2 indicates that the reservation content is OK. The OK information shown is transmitted to the reservation server 4.

  The reservation server 4 that has received the OK information finalizes the reservation registration in Step S8 and completes the reservation (Step S15), and ends the process.

  If it is input that the reservation contents are not OK in the confirmation of the reservation contents (step S14: NO), the user terminal 2 deletes the reservation registration (step S16), returns the process to step S5 and restarts the reservation.

  With the above operation, the seat reservation can be completed. In addition, if the number of times of forgetting to take a guide ticket in the past is 3 or more, which is a predetermined number of times, it is possible to register the necessity of the guide slip, and if “No” is registered, the subsequent guide slips are registered. Can be canceled.

FIG. 5 is a flowchart showing the operation of the ticket checker 6 in the ticket check process.
The ticket gate 6 waits until the card reading unit 11 detects the presence of the IC card 8 (step S21: NO). When the IC card 8 is detected (step S21: YES), the card reading unit 11 causes the IC card 8 to be detected. The card information including the card ID is read from (step S22).

  The ticket checker 6 extracts the card ID from the card information and makes an inquiry about the reservation information 21 to the reservation server 4 via the station server 5 which is a host device (step S23). At this time, the reservation server 4 that has received the inquiry extracts the reservation information 21 having a card ID that matches the received card ID, and returns the reservation content of the extracted reservation information 21. In addition, when the user makes a plurality of reservations such as a reservation for the outbound route and a reservation for the return route, and the reservation server 4 has a plurality of reservation contents having the same card ID, An appropriate reservation content may be selected according to an appropriate criterion such as selecting the reservation content, and information on the selected reservation content may be returned.

  The ticket gate 6 waits until a reply is received from the reservation server 4 (step S24: NO). If there is a reply (step S24: YES), the returned reservation information 21 and the card information read in step S22 are displayed. Based on the above, the determination unit 13 determines whether or not it can pass (step S25).

  If the determination result is NG (step S26: NG), an alarm is issued and the process is terminated (step S27). If the determination result is OK (step S26: OK), the control unit determines whether or not a guide slip is issued. 14 (step S28).

  If it is not necessary to issue a guide ticket, the process is terminated (step S28: NO). If a guide ticket is required to be issued (step S28: required), the ticket gate 6 is guided by the guide ticket issuing unit 12. Issue processing is performed (step S29). In this guide slip issuing process, the flight number and seat number of the Shinkansen based on the reservation information are printed on the mount by the guide slip issuing unit 12, and the guide slip created by this printing is discharged (step S30).

  If the extraction detection unit 15 detects the extraction of the discharged guide slip (step S31: YES), the process ends, and before the extraction is detected (step S31: NO), the user detection unit 16 detects the exit of the user. (Step S32: YES), the controller 14 starts a timer and starts measuring time (Step S33).

  If the next customer is not detected by the human detection unit 16 (step S34: NO), the process waits until the time is up (step S35: NO). If the time is up (step S35: YES), the process goes to the next step S36. Proceed with the process.

  When the next customer is detected by the human detection unit 16 (step S34: YES) or when the time is up (step S35: YES), the ticket gate 6 collects the forgotten guide slip in the ticket gate 6 (Step S36), a count UP instruction signal for counting up the number of forgetting to be taken is transmitted to the reservation server 4 (Step S37), and the process is terminated. When receiving the count-up instruction signal, the reservation server 4 updates the reservation information 21 to a value obtained by adding 1 to the number of times the reservation information 21 is forgotten.

  With the above operation, whether or not to issue a guide slip can be determined based on whether or not the guide slip is required for the reservation information 21. In addition, the number of times of forgetting to take a guide ticket can be registered in the reservation server 4, and it is determined whether or not to issue a guide slip reflecting the necessity of issuing the guide slip selected by the user based on the number of forgotten times of forgetting. can do.

  According to the above-described embodiment, the guide sheet is issued to the user who uses the information sheet by extracting it every time it is considered necessary, and the information sheet is not issued to the user who does not need the information sheet. can do.

  Therefore, in an environment where both the IC card 8 in the mobile phone 7 and the IC card 8 as a single card are mixed, a user who needs a guide slip (mainly a user of the single IC card 8), and guidance For any user who does not require a vote (mainly a user of the mobile phone 7 with a built-in IC card 8), an operation that matches the user's usage mode can be realized, and user satisfaction Can be improved.

  In addition, by canceling the issuance of the guide slips to users who do not extract the guide slips, it is possible to prevent the flow interruption after the next customer due to forgetting to take the guide slips.

  In the above embodiment, it is configured that the necessity of issuing a guide slip is inquired and registered to the user at the time of reservation. However, if the number of forgetting guide slips exceeds a predetermined number, the guide slip is automatically issued. You may make it the structure to cancel.

  In this case, steps S9 to S12 shown by phantom lines in FIG. 4 may be omitted. Then, step S28 in the ticket gate process of the ticket gate 6 is a process of issuing a guide ticket if the number of forgetting times stored in the reservation information 21 is more than three, and issuing a guide ticket if it is three times or less. Just do it.

  In this case as well, it is possible to cancel the issuance of the guide slip for a user who does not need the guide slip and does not extract the guide slip.

  In addition, registration of whether or not a guide slip is necessary may be registered by inquiring by e-mail. In this case, steps S9 to S12 may be omitted, and after step S37, an inquiry mail may be transmitted to the user's mail address if the number of forgetting is greater than or equal to a predetermined number. The reply mail for the inquiry mail is configured to reach the reservation server 4, and the reservation server 4 that has received the reply mail updates the necessity for issuing the guide slip in the reservation information 21 according to the contents of the reply mail. do it.

  In this case as well, the user who does not need the guide slip and asks the user who does not pull out the guide slip may inquire whether or not the guide slip should be issued.

In correspondence between the configuration of the present invention and the above-described embodiment,
The server device of the present invention corresponds to the reservation server 4 of the embodiment,
Similarly,
The storage means corresponds to the storage unit of the reservation server 4,
The reservation accepting means corresponds to the control unit of the reservation server 4 that executes step S8,
The reservation time determination means corresponds to the control unit of the reservation server 4 that executes step S9.
The selection means corresponds to the control unit of the reservation server 4 that executes step S10,
The issue necessity registration means corresponds to the control unit of the reservation server 4 that executes step S12, or the control unit of the reservation server 4 that updates the necessity of issue of the guide slip in the reservation information 21,
The reply mail receiving means corresponds to the control unit of the reservation server 4 that receives the reply mail,
The guide card issuing device corresponds to the ticket gate 6 and
The information storage medium corresponds to the mobile phone 7,
The reading means corresponds to the card reading unit 11,
The issuing means corresponds to the guide slip issuing unit 12,
The reservation information acquisition means corresponds to the control unit 14 that executes step S23,
The determination means corresponds to the control unit 14 that executes step S28,
The forgetting number registration means corresponds to the control unit 14 that executes step S37,
The inquiry mail transmitting means corresponds to the control unit 14 that transmits the inquiry mail after step S37,
The forgetting detection means corresponds to the sampling detection unit 15,
The issue necessity information corresponds to the necessity of issue of the guide slip in the reservation information 21,
The user identification information corresponds to the card ID,
The predetermined number corresponds to 3 times,
The present invention is not limited only to the configuration of the above-described embodiment, and many embodiments can be obtained.

The system block diagram of a guide form issue system. The block diagram which shows the structure of a ticket gate. The block diagram which shows the structure of a reservation information table. The flowchart of operation | movement of the user terminal and reservation server in a reservation process. The flowchart of operation | movement of a ticket gate machine in a ticket gate process.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Guidance slip issuing system 4 ... Reservation server 6 ... Ticket gate 8 ... IC card 11 ... Card reading part 12 ... Guidance slip issuing part 14 ... Control part 15 ... Extraction detection part 21 ... Reservation information

Claims (5)

Reading means for reading user identification information for identifying a user from an information storage medium possessed by the user;
Reservation information acquisition means for acquiring reservation information corresponding to the user identification information from a storage means in which reservation information reserved in advance is stored based on the user identification information read by the reading means;
Issuing means for printing the acquired reservation information and issuing a guide slip;
Forgetting detection means for detecting forgetting to remove a guide slip issued by the issuing means;
When the forgetting detection means detects forgetting, the forgetting number registration means for registering the number of forgetting in association with the user identification information;
Determining means for determining whether or not to issue a guide slip with reference to the number of forgetting times corresponding to the user identification information or the necessity of issuing guide slips stored in the storage means based on the number of forgetting to take. ,
A guide form issuing device configured to not issue a guide form by the issuing means if the determination result of the determining means is cancelled. The guidance form issuing device according to claim 1, wherein the determination unit is configured to determine that the issuance is stopped if the number of forgotten times exceeds a predetermined number. Inquiry mail sending means for sending an inquiry mail for inquiring whether or not to cancel the issuance of a guide slip when the number of forgetting correspondences corresponding to the user identification information exceeds a predetermined number of times,
2. The guide form issuing device according to claim 1, wherein the determination unit is configured to determine whether or not to cancel issuance depending on whether or not issuance necessity information registered in the storage unit is unnecessary based on the inquiry mail. A guide form issuing device according to claim 3,
A server device having storage means for storing the reservation information, the number of times of forgetting to take, and issue necessity information;
In the server device,
A reply mail receiving means for receiving a reply mail for the inquiry mail;
A guide form issuing system comprising: an issue necessity registration unit that registers the issue necessity information included in the reply mail in the storage unit in association with the user identification information. A guide form issuing device according to claim 1;
A server device having storage means for storing the reservation information and the number of times of forgetting to take,
In the server device,
Reservation accepting means for accepting the reservation;
Reserving time determination means for determining whether the number of forgetting to take exceeds a predetermined number when accepting a user's reservation by the reservation receiving means;
A selection means for selecting whether or not to issue a subsequent guide slip if it is determined by the reservation time determination means that the predetermined number of times has been exceeded;
A guide slip issuing system comprising issuing necessity registering means for registering issuance necessity information selected by the selecting means in the storage means.

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