JP2008052355A - Lost property tracking computer-telephone integrated system and its method, - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a computer-telephone integrated system and its method for performing real-time communication between a possessor and a reporter. <P>SOLUTION: The computer-telephone integrated system is provided with an automatic voice response device 30 receiving find information of a tone signal corresponding to a reference number 20 from a calling apparatus 28 accessing via a communication line 26 based on accessing information 24 displayed on a seal 18, a customer information collation part 32 performing collation based on find information received by the automatic voice response device 30 to determine whether the reference number 20 exists in a customer database 22 or not, and a server 34 picking up contact destination information corresponding to the reference number 20 from the customer database 22 and calling a telephone number designated previously by the possessor 14 to transfer line connection of the calling apparatus 28 to the called telephone number. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to computer telephony integration (CTI) technology that integrates a computer and a telephone. When a reporter reports a discovery of property that has been delivered as a forgotten item, the owner and the reporter contact in a short time. The present invention relates to a computer phone integration system and method for tracking lost items.

  Conventionally, it is determined whether there is a match between the lost information including the member number of the seal added to the belongings of the member and the found information including the member number of the seal provided by the finder, and if they match, the lost item is found. A lost-and-found mutual aid information system that outputs the search results shown is known (see Patent Document 1). In addition, if the registered lost article matches the registered discovered article by online access that allows the user or organization to register the article based on the characteristics of the article or the attached label code, There is also known an asset tracking system including an property tracking database for returning an article to its proper owner (see Patent Document 2).

JP 2004-272886 A JP 2005-514696 A

  However, in the conventional lost property management system, since the computer mediates between the owner and the discoverer, it is difficult to communicate the discovery status to the proper owner of the lost property in real time when the lost property is discovered. Met.

  Also, at the Lost and Found Center of the authorities, the founder's found article is checked against the lost owner who wrote the characteristics of the lost article at the police box or police station, and the matching lost article is found within one to six months. If it is returned to the owner, but the recovery period of the lost item is long and the owner is unknown, the lost item will belong to the person who picked it up, or the person who picked it up has waived its right, There are many cases that are entrusted to the authorities.

  For example, during 2005, approximately 2.13 million lost items were delivered to the Tokyo Metropolitan Police Department. Among the many items found, there were 350,000 umbrellas, 190,000 wallets, and 90,000 mobile phones. In particular, lost items of mobile phones storing personal information are increasing.

  SUMMARY OF THE INVENTION In view of the above-mentioned problems, the present invention aims to provide a computer phone integration system and method for tracking a lost item that can be contacted in real time between an owner and a reporter who are beneficial to the public. Yes.

  In order to achieve the above object, the computer phone integrated system for tracking lost items according to the present invention has a reference number 20 displayed on a seal 18 attached to the property 16 of the owner 14 as shown in FIG. A computer phone integrated system 10 for tracking lost items having a customer database 22 for storing contact information corresponding to the reference number 20, and based on the access information 24 displayed on the seal 18 via a communication line 26. An automatic voice response device 30 that receives the tone signal pick-up information corresponding to the reference number 20 from the accessing caller 28, and the reference number 20 exists in the customer database 22 based on the acquired information received by the automatic voice response device 30. When the customer information collating unit 32 and the customer information collating unit 32 that collate or detect collation match, the customer database 22 The contact information corresponding to the number 20 is picked up, the telephone number designated by the owner 14 in advance (for example, the telephone number of the caller 33) is called, the line connection of the caller 28 is set to the telephone number (for example, the caller) And a server 34 for forwarding to (33 telephone numbers).

  With this configuration, the server 34 calls the call receiver 33 to connect the line of the caller 28, so that the reporter (for example, a station member of public transportation, a police officer at the police station, and a finder) are not delayed. The owner can be contacted.

  In order to achieve the above object, the computer phone integrated system for tracking a lost article according to the present invention, for example, as shown in FIG. 1, an inquiry displayed on a seal 18 affixed to the property 16 of the owner 14. A computer telephone integrated system 10 having a customer database 22 for storing a number 20, first contact information corresponding to the reference number 20, and second contact information, and access information 24 displayed on the seal 18 The automatic voice response device 30 that receives the tone signal pick-up information corresponding to the reference number 20 from the caller 28 that is accessed via the communication line 26, and the inquiry based on the acquired information received by the automatic voice response device 30 When the customer information matching unit 32 that checks whether the number 20 exists in the customer database 22 and the customer information matching unit 32 detect a matching match, The first contact information corresponding to the reference number 20 is picked up from the database 22 and the caller 33 designated in advance by the owner 14 is called for a predetermined time (for example, 10 or 15 ringing periods during a call). If the incoming caller 33 does not respond (eg, off-hook or answering machine start), the line connection to the incoming caller 33 is disconnected and the second contact information is subsequently picked up from the customer database 22. And a server 34 that transfers the line connection of the caller 28 to the auxiliary caller 36 designated by the owner 14 in advance.

  With this configuration, if the server 34 calls the caller 33 and does not respond, the server 34 disconnects the line connection to the caller 33 and transfers the line connection of the caller 28 to the auxiliary caller 36. Thus, whistleblowers (for example, public transport station staff, police officers and police officers) can contact the owner's family or acquaintances without delay. Further, when there is no response from the call receiver 33, the server 34 records the message of the caller from the caller 28 in a voice box (for example, DBII of the customer database 22), and then the call receiver 33 a few minutes later. The message in the voice box can be transmitted to the owner of the property 16 by redialing.

  Similarly, the computer phone integrated system for tracking lost items of the present invention, for example, reference number 20 displayed on a seal 18 affixed to the property 16 (eg, notebook personal computer, bag, umbrella) of the owner 14. , A computer phone integrated system 10 having a customer database 22 storing first contact information corresponding to the reference number 20 and second contact information, based on the access information 24 displayed on the seal 18. An automatic voice response device 30 that receives tone signal pick-up information corresponding to the reference number 20 from a caller 28 that is accessed via the communication line 26, and a reference number 20 based on the acquired information received by the automatic voice response device 30. Customer information collation unit 32 that collates whether customer database 22 exists, and customer information collation unit 32 detects a collation match The first contact information corresponding to the reference number 20 from the customer database 22 and designated by a specific digit number (for example, the last two digits) of the reference number 20 is picked up and the mobile phone of the owner 14 is called If the mobile phone does not answer for a time (for example, during a call, 10 or 15 ringing periods), the line connection to the mobile phone is disconnected and the second contact information is subsequently retrieved from the customer database 22 And a server 34 for picking up and transferring the line connection of the caller 28 to a telephone number designated by the owner 14 in advance (for example, the telephone number of the callee 33 or the auxiliary caller 36). To do.

  With this configuration, the server 34 connects the first priority mobile phone to the call originator 28. If there is no call response from the mobile phone, the server 34 disconnects the line connection to the mobile phone. Since the line connection of the caller 28 is transferred to the caller 33 installed at the home of the owner 14 which is the second priority or the auxiliary caller 36 carried by the family, the caller (for example, public transportation) Station staff, police officers and police officers) can contact the owner or his family without delay.

  Similarly, the computer phone integrated system for tracking lost items according to the present invention has, for example, a reference number 20 displayed on the display screen of the property 16 (for example, a mobile phone), as shown in FIG. A tone signal corresponding to the reference number 20 is obtained from the customer database 22 storing contact information corresponding to the telephone number and the caller 28 accessed via the communication line 26 based on the access information 24 displayed on the display screen. The automatic voice response device 30 that receives the information, the customer information verification unit 32 that checks whether the reference number 20 exists in the customer database 22 based on the acquired information received by the automatic voice response device 30, and the customer information verification unit 32 If a match is detected, the contact information corresponding to the reference number 20 is picked up from the customer database 22 and the location of the property 16 is picked up. User 14 and the server 34 to transfer the line connection of the call calling 28 a Chakukoki 33 previously specified to the called device 33, and summarized in that comprises a.

  With this configuration, the server 34 calls the caller 33 and transfers the line connection of the caller 28 to the caller 33, so that the reporter (for example, a public transport station staff, police officer, and finder) ) Can contact the owner 14 or his / her family who lost the mobile phone and returned home without delay.

  Similarly, the computer phone integrated system for tracking lost items according to the present invention has, for example, a reference number 20 displayed on the display screen of the property 16 (for example, a mobile phone), as shown in FIG. A customer database 22 for storing the first contact information and the second contact information corresponding to, and a caller accessed via the communication line 26 based on the access information 24 displayed on the display screen of the property 16 28, the automatic voice response device 30 that receives the tone signal pick-up information corresponding to the reference number 20, and the customer that checks whether the reference number 20 exists in the customer database 22 based on the acquired information received by the automatic voice response device 30 When the information matching unit 32 and the customer information matching unit 32 detect a matching match, the first corresponding to the reference number 20 from the customer database 22 The contact information is picked up, and the owner 14 of the possession 16 calls the caller 33 designated in advance, and the caller 33 receives the caller 33 for a predetermined time (for example, 10 or 15 ringing periods during a call). If there is no response (eg, off-hook or answering machine start), the line connection to the call receiver 33 is disconnected and the second contact information is picked up from the customer database 22 and the line connection of the caller 28 is owned 16. And a server 34 for forwarding to the auxiliary caller 36 designated by the owner 14 in advance.

  With this configuration, the server 34 disconnects the line connection to the caller 33 and transfers the line connection of the caller 28 to the auxiliary caller 36 when there is no call response of the caller 33. , Whistleblowers (e.g., public transport station staff, police officers, and finders) can contact the owner's family or acquaintances without delay.

  Still further, in order to achieve the above object, the computer phone integration method for tracking a lost article according to the present invention includes a reference number 20 displayed on the display screen of the mobile phone of the owner 14, as shown in FIG. The contact information corresponding to the inquiry number 20 is stored in the customer database 22, and the caller 28 accessed via the communication line 26 based on the access information 24 displayed on the display screen corresponds to the inquiry number 20. When the automatic voice response device 30 receives the tone signal pick-up information, the customer information matching unit 32 checks whether the reference number 20 exists in the customer database 22, and if the customer information matching unit 32 detects a matching match, the server 34 Picks up the contact information corresponding to the reference number 20 from the customer database 22 and specifies the telephone number (eg, , And summarized in that the transfer Chakukoki 33 or to the auxiliary incoming call 36) Phone line connection call calling device 28 (e.g., Chakukoki 33 or auxiliary incoming call 36).

  With this configuration, the server 34 calls the caller 33 and transfers the line connection of the caller 28 to the telephone number (for example, the caller 33 or the auxiliary caller 36). Transportation station staff, police officers, and finders) can contact the owner or their family members who have lost their mobile phones and returned home without delay.

  As described above, it is possible to provide a computer phone integrated system and method for tracking a lost item that can be contacted in real time between an owner and a reporter.

  FIG. 1 is a conceptual diagram of a computer phone integrated system for tracking lost items according to this embodiment. The computer phone integration system 10 in FIG. 1 includes a customer database 22 and a computer phone integration CTI server 34 (hereinafter simply referred to as “CTI server 34”) connected to the customer database 22.

  Here, the CTI server 34 includes an automatic voice response device IVR 30 (Interactive Voice Response) and a customer information matching unit 32. The CTI server 34 is connected to an external communication line 26 through a private branch exchange PBX 42 (Private Branch eXchange). As the communication line 26, for example, an ISDN (Integrated Services Digital Network) line using the illustrated digital exchange can be used.

  The CTI server 34 also has a caller 33 (for example, a fixed telephone) connected to a public line at home as a first contact of the owner 14 connected to the communication line 26, a facsimile FAX 38, and a second contact. An auxiliary caller 36 (for example, a mobile phone) owned by a family and connected to a wireless base station 40, and a caller 28 (for example, a fixed telephone set installed in a police box or a railway company) connected to a public line used by a reporter ) And is a relay server for ISDN lines.

  Further, the CTI server 34 is connected to an external personal computer 46 through the Internet 44, and customer information, found item information, lost item information, and courier information (for example, postal service providers, courier companies) are stored on the magnetic disk from the personal computer 46. Registered in the customer beta base 22 accumulated in The CTI server 34 can register various information using electronic mail in addition to registering the various information using a common gateway interface (CGI).

  FIG. 2 is a conceptual diagram of the CTI server 34 used in the present embodiment. The CTI server 34 shown in FIG. 1 includes an automatic voice response device IVR 30 (hereinafter simply referred to as “IVR 30”) connected to the PBX 42, a communication control unit 48 connected to the PBX 42 and IVR 30, and the IVR 30 and communication control unit 48. A customer information matching unit 32 to be connected and an automatic call distribution device ACD50 (Automatic Call Distributer) connected to the IVR 30 are provided.

  Here, the customer information matching unit 32 can connect to the customer database 22 and search the customer information stored in the customer database 22 based on the customer information acquired by the IVR 30.

  The automatic call distribution device ACD50 is connected to a plurality of operator terminals 52 (for example, a fusion terminal of telephones 54a and 54b and personal computers 56a and 56b), and from the caller 28 (see FIG. 1) to which the IVR 30 responds by voice. Are distributed to the operator terminal 52.

  For example, the operator responds to a call with a reporter or a customer or owner who is connected to the line from the outside through the telephones 54a to 54b. The operator operates the personal computer 56a or 56b connected to the customer database 22 through the local area network LAN, searches and registers the customer database 22, and responds to the distributed callers.

  With reference to FIG. 1 and FIG. 2, the operation of the computer phone integrated system for tracking lost items of this embodiment will be described. The owner 14 registers the first contact telephone number, the second contact telephone number, the FAX number, and the address of the customer information in the customer database 22 and also owns the property 16 (for example, a mobile phone, a notebook PC). , Sticker, umbrella, wallet) is attached to the visible position via the back adhesive layer.

  Here, the seal 18 has an ID or article number “00000000” as the reference number 20 displayed on the front surface, a toll-free telephone number “0120-xxx-ΔΔΔ” as the access information 24, and guide character information “ Please contact us below ”.

  The customer database 22 includes, as contact information corresponding to the reference number 20 on the seal 18, a first contact (for example, the home fixed telephone number of the owner 14), a second contact number (for example, the owner 14 's Directly to the owner 14 such as a mobile phone number owned by the family), a third contact (e.g., the owner's 14 home fax number), the owner's 14 home address, or the owner's 14 email address Memorize information that can be contacted indirectly.

  In this embodiment, when applied to 60,000 mobile phones delivered to the Tokyo Metropolitan Police Department as lost items annually, a bona fide third party who has picked up the mobile phone of the possession 16 is generally present in the vicinity where the possession 16 has been picked up. Report your belongings as found to the police officers or police officers of the public transport.

  The automatic voice response device 30 accesses the CTI server 34 from the caller 28 via the communication line 26 based on the access information 24 displayed on the seal 18 as a reporter by a policeman or a staff member.

  The automatic voice response device 30 receives the tone signal pick-up information corresponding to the reference number 20, and the customer information matching unit 32 has the reference number 20 in the customer database 22 based on the acquired information received by the automatic voice response device 30. Do or match.

  Subsequently, when the customer information matching unit 32 detects a matching match, the CTI server 34 picks up the contact information corresponding to the reference number 20 from the customer database 22 and the caller 33 designated in advance by the owner 14 as a customer. The line connection of the caller 28 is transferred to the callee 33. On the other hand, when the customer information collation unit 32 detects a collation mismatch, the CTI server 34 registers the reference number 20 as unconfirmed information in the customer database 22, and the automatic voice response device 30 reports the hold of the reference number 20 in parallel. Reply to person.

  The owner 14 can communicate with the caller 28 through the caller 33 installed at home to exchange information with the reporter. The owner 14 proves ownership of the found property 16 and the storage location of the property 16. The identification method and the recovery method of the property 16 can be solved one-on-one. In this case, since the owner 14 is conversing with the reporter, the owner 14 is not in contact with the discoverer of the possession 16 and is effective in that the privacy can be sufficiently maintained.

  In the present embodiment, when the first contact does not respond, the connection of the caller 28 can be transferred to the second contact using the automatic transfer technology of the telephone line.

  That is, the computer phone integrated system 10 for tracking lost items picks up the first contact information corresponding to the reference number 20 from the customer database 22 when the customer information matching unit 32 detects a matching match, and the owner 14 Calls the pre-designated caller 33, and the caller 33 does not respond (eg, starts off-hook or answering machine recording) for a predetermined time (eg, 10 or 15 ringing tone periods during a call). The line connection to the call receiver 33 is disconnected, and the second contact information is subsequently picked up from the customer database 22 and the line connection of the caller 28 is transferred to the auxiliary caller 36 designated in advance by the owner 14. A CTI server.

  The CTI server 34 determines the line state of the call receiver 33 based on the line information acquired from the PBX 42 by the communication control unit 48. For example, a time up of 10 to 15 seconds is counted as a predetermined time from when the telephone number is transmitted from the communication control unit 48 to the call receiver 33, and a reply from the call receiver 33 is monitored.

  If the on-hook or answering recording start signal is not returned from the call receiver 33 during the time-up count, the communication control section 48 disconnects the line connection to the call receiver 33, and continues to the second The contact information is picked up from the customer database 22 and the line connection of the caller 28 is transferred to the auxiliary caller 36 designated in advance by the owner 14.

  Further, the communication control unit 48 can use the reason display of ISDN instead of the time-up method described above. For example, the ISDN reason display is returned from the digital exchange when a telephone number is transmitted through the ISDN communication line 26. The reason display follows the basic call control procedure for circuit-switched calls specified in JT-Q931 by the TTC standard based on the CCITT recommendation.

  The communication control unit 48 collects JT-Q931 (Layer 3) information using call control messages (call setting, response, call, disconnection, release) with the digital exchange. For example, the reason of the digital exchange is “001: missing number”, “016: normal”, “017: called user busy”, “018: no called user response”, “019: called user calling / no answer”, “022: Subscriber number change” and “028: Number error” are included, and the communication control unit 48 collects reason indications “017: Called user busy” to “019: Called called user / no answer”.

  The communication control unit 48 uses the time-up generated by the timer in the network to analyze the line status of the call receiving device 33, delivers the analysis result to the IVR 30, and corresponds to the reference number 20 via the customer information matching unit 32. The second contact information is acquired, and the telephone number is transmitted through the PBX 42 and the communication line 26 to the auxiliary caller 36 designated by the second contact information.

  When the auxiliary caller 36 responds, the IVR 30 transfers the connection of the caller 28 to the auxiliary caller 36 via the PBX 42, the communication line 26 and the base station 40.

  In the present embodiment, in addition to the above-described property 16 that is applied to a forgotten item of a mobile phone, the property 16 can also be applied to an umbrella, a wallet, a bag, or a notebook personal computer.

  That is, the computer phone integrated system 10 for tracking lost items has an inquiry number 20 displayed on a seal 18 attached to the property 16 of the owner 14 (for example, an umbrella, a wallet, a bag, a notebook personal computer), It has a customer database 22 and a CTI server 34 that store first contact information corresponding to the reference number 20 and second contact information.

  The CTI server 34 includes an automatic voice response device 30, a customer information matching unit 32, and a communication control unit 48. The automatic voice response device 30 accesses via the communication line 26 based on the access information 24 displayed on the seal 18. Tone signal pick-up information corresponding to the reference number 20 is received from the caller 28.

  The customer information matching unit 32 checks whether the reference number 20 exists in the customer database 22 based on the acquired information received by the automatic voice response device 30.

  When the customer information matching unit 32 detects a matching match, the communication control unit 48 corresponds to the reference number 20 from the customer database 22 and is designated by a specific digit number of the reference number 20 (for example, the last two digits of the number). If the mobile phone held by the owner 14 is picked up and a response is received from the mobile phone in possession within a predetermined time (for example, busy, 10 or 15 ringing periods), the caller 28 is connected via the PBX 42.

  On the other hand, if the cellular phone does not respond for a predetermined time, the line connection to the cellular phone is disconnected, and then the second contact information is picked up from the customer database 22 and the line connection of the caller 28 is owned by the owner. 14 is transferred to the call receiver 33 provided in the home of the owner designated in advance.

  With this configuration, the CTI server 34 connects the mobile phone with the first priority to the call originator 28. If there is no mobile phone call response, the CTI server 34 disconnects the line connection to the mobile phone. Then, since the line connection of the caller 28 is transferred to the callee 33 installed at the home of the owner 14 which is the second priority, the caller (for example, a public transport station staff, police officer, and pick-up) Can contact the owner or their family without delay.

  FIG. 3 is a perspective view of a mobile phone applied to another embodiment. The possession 16 in the figure is a so-called foldable mobile phone, and a display 58 is arranged on the upper surface. The slave display 58 can display a sign similar to that of the above-described seal 18 on the slave display 58 in a standby state using a liquid crystal display device or electronic paper.

  Here, when the slave display 58 is a liquid crystal display device, a button (not shown) provided on the outer periphery of the property 16 is operated, the liquid crystal backlight is turned on, and the same sign as the seal 18 is displayed on the slave display 58. . The signature includes the ID as the reference number 20 or the article number “00000000”, the toll-free telephone number “0120-XXX-Δ △△” as the access information 24, and the guidance character information “Please contact below”. Information is given.

  On the other hand, when the slave display 58 is an electronic paper, the same sign as the sticker 18 is displayed on the slave display 58 even when the property 16 is in a standby state where it is in a standby state. Since the electronic paper can display a signature even in a memory function and in a non-powered state, the ID or the article number “00000000” as the reference number 20, the call-free telephone number “0120-xxx-ΔΔΔ” as the access information 24, The guidance text information “Please contact below” is visible in the outside light.

  The property 16 as a mobile phone having the slave display 58 described above is effective in that it can be given the same sign as the seal 16 at the manufacturing stage. That is, the mobile phone manufacturer is the owner of the mobile phone until the mobile phone is sold over-the-counter, and the mobile phone lost in the distribution stage is tracked as a lost item by using the computer phone integrated system according to the embodiment of the present invention. can do.

  In addition, mobile phones having the slave display 58 often deliver forgotten items in a folded state, and the signer and the reporter can see the signs displayed on the back of the mobile phone regardless of the distribution stage and after the store sales. By simply accessing the computer phone integration system, the owner can return the lost cell phone to the owner.

  FIG. 4 is a perspective view of a mobile phone applied to another embodiment. The mobile phone shown in the figure is a so-called foldable mobile phone, and is in a state where the main display 60 can be visually recognized by rotating both the casings on the button side and the display side about a fulcrum on one side.

  The main display 60 can display the same sign as the seal 18 on the main display 60 in a standby state using a liquid crystal display device or electronic paper.

  When electronic paper is used, it can be seen even when power is not supplied to the main display 60 as described above. However, when a liquid crystal display device is used, one of the buttons immediately after the rotation or on the numeric keypad side is operated. At that time, the backlight is turned on, and the same sign as the seal 18 can be displayed.

  Although the initial screen state initially displayed on the main display 60 of the mobile phone has been described, in the present embodiment, the atta function can be selectively activated from the initial screen state. In this embodiment, a lost-item tracking and collection service using the “Atta” designation is provided.

  FIG. 5 is a front view of a mobile phone applied to another embodiment. The mobile phone shown in FIG. 6A displays an initial screen having a radio wave state and a battery remaining amount icon on the main display 60 at the top. The mobile phone in FIG. 5B displays a menu screen on the main display 60.

  The main display 60 responds to the pressing operation of the selection button 68 shown in FIG. 5B while the initial screen of FIG. 4A is displayed, and the cursor 64 positioned at the center of the main display 60 is positioned at the position of the cursor 64. It includes an “Atta” icon 66 to be arranged, a radio wave state and a battery remaining amount icon on the upper part of the main display 60, and eight menu icons M1 to M9 so as to surround the “Atta” icon 66. In response to the pressing operation of the selection button 68 on the “Atta” icon 66 that is actively displayed by the cursor 64, the display shifts to the display shown in FIG.

  FIG. 4C shows a sign display form of “Atta” on the main display 60. That is, the main display 60 displays the ID or article number “00000000” as the reference number 20, the toll-free telephone number “0120-xxx-XXX” as the access information 24, and the “discoverer like below” as the guide character information 70. Please contact us ".

  The above-mentioned “Atta” sign display is effective in that a new “Atta” function can be easily added without changing the configuration of the initial screen, menu display screen, and sub display on the back of a conventional mobile phone. It is.

  In addition, the “Atta” function is also effective in that it can be added at the manufacturing or distribution stage of the mobile phone, or the owner can download the “Atta” application via the Internet even after over-the-counter sales.

  When the “Atta” function is made known, a computer phone integrated system for tracking lost items is used as a standard function of all mobile phones, and personal information is stored by adding a valuable value for lost item notification. This is also effective in increasing the collection rate of mobile phones.

  Here, in the computer phone integrated system for tracking lost items according to another embodiment, as shown in FIG. 1 to FIG. 5, the property 16 is displayed on the screen of the main display 60 or the sub display 58 of the mobile phone, for example. Communication line on the basis of the reference number 20 of the ID or article number, the customer database 22 storing the contact information corresponding to the reference number 20, and the access information 24 displayed on the screen of the main display 60 or the sub display 58 The automatic voice response device 30 that receives the tone signal pick-up information corresponding to the reference number 20 from the caller 28 that is accessed via the mobile phone 26, and the reference number 20 is the customer based on the acquired information received by the automatic voice response device 30. The customer information collation unit 32 that collates with the database 22 and the customer information collation unit 32 have detected a collation match. If the contact information corresponding to the reference number 20 is picked up from the customer database 22 and the owner 14 of the property 16 calls the caller 33 or the auxiliary caller 36 designated in advance, the line connection of the caller 28 is established. And a server 34 for transferring to the call receiver 33.

  Similarly, the computer phone integrated system for tracking a lost item according to another embodiment has, for example, a screen of a main display 60 or a sub display 58 of a mobile phone as the possession 16 as shown in FIGS. Displayed on the customer database 22 storing the first contact information and the second contact information corresponding to the reference number 20, and the screen of the primary display 60 or the secondary display 58 of the possession 16 Based on the displayed access information 24, the automatic voice response device 30 that receives the tone signal pick-up information corresponding to the reference number 20 from the caller 28 that is accessed via the communication line 26, and the automatic voice response device 30 receives the information. A customer information verification unit 32 for verifying whether the reference number 20 exists in the customer database 22 based on the acquired information, and a customer information verification unit If 32 detects a matching match, the first contact information corresponding to the reference number 20 is picked up from the customer database 22 and the owner 14 of the property 16 calls the caller 33 designated in advance, for a predetermined time (for example, If the incoming caller 33 does not answer (eg, off-hook or start answering machine) for 10 or 15 ringing periods during a call, the line connection to the incoming caller 33 is disconnected and the second And a server 34 for picking up contact information from the customer database 22 and transferring the line connection of the caller 28 to the auxiliary caller 36 previously designated by the owner 14 of the property 16.

  In this way, when the cellular phone is delivered to a police box or public transportation as a forgotten item, the owner 14 calls the fixed line connection caller 33 installed in the home designated in advance and transfers the call line of the caller 28 If the incoming caller 33 does not respond to the transfer call, the auxiliary caller 36 which is a family or acquaintance mobile phone designated by the owner 14 is called and the call line of the caller 28 is transferred. The owner can track in real time the location of the property 16 that has been lost as compared with the prior art.

  In addition, the computer phone integrated system for tracking lost items can provide a one-stop service for access by the whistleblower, reducing the processing time of lost items and handling a large number of lost items. Can be dramatically increased.

  FIG. 6 is a layout diagram of the customer database. The customer database 22 shown in the figure records a customer number unique to the computer phone integrated system 10 for tracking lost items. A plurality of reference numbers belonging to the customer number are stored. This reference number matches the reference number displayed on the seal 18, the secondary display 58 and the main display 60 described above.

  The customer database 22 further stores customer address information corresponding to the customer number, and first contact information corresponding to each of the plurality of reference numbers belonging to the customer number (for example, the mobile phone number of the customer, Home phone number), second contact information (for example, the mobile phone number of the customer's family), and third contact information (for example, the customer's FAX number).

  Here, a number assigned to a specific digit (“−00” in the figure) is assigned to the reference number. Specify this first digit as the customer's home phone number so that this specific digit matches the characteristics of the customer's property, for example, to exclude the customer's mobile phone number if the property is a mobile phone The second contact information is designated as the mobile phone number owned by the customer's family. In this case, the IVR 30 makes an automatic voice response indicating that the reference number 20 is to give thanks to the reporter or the lost item discoverer.

  If the number assigned to the specific digit is assigned “−01” in the figure, for example, the property matches the notebook personal computer, and the first contact information is the customer's mobile phone number. And the second contact information is designated as the customer's home phone number. In this case as well, the IVR 30 makes an automatic voice response that the reference number 20 is to give thanks to the reporter or the lost item discoverer.

  Similarly, when the number assigned to the specific digit is assigned with “−02” in the figure, for example, the property is matched with the work tool box or bag for business and the first contact information is displayed. The customer's mobile phone number is designated, and the second contact information is designated as the customer's work phone number. In this case as well, the IVR 30 makes an automatic voice response that the reference number 20 is to give thanks to the reporter or the lost item discoverer.

  Similarly, if the number assigned to a specific digit is assigned “−03” in the figure, for example, the property matches the umbrella and the first contact information is designated as the customer's mobile phone number. The second contact information is designated as the customer's home telephone number. In this case, the IVR 30 automatically responds to the reporter or the lost item discoverer with a free reference number 20, but the IVR 30 also responds to the reporter with a message to register as a potential customer.

  The potential customer database DBII in the figure prompts the reporter or the lost item discoverer to register with the computer phone integrated system for tracking lost items according to the present embodiment, regardless of the above-mentioned reward or gratuitous. This is a database provided separately from the customer database DBI for storing customer information of the applicant.

  For example, in order to acquire a bona fide customer who is not registered or additionally registered in the computer phone integration system 10 for tracking lost items, a free seal 18 or “Atta” application is distributed, and the customer who is not registered or additionally registered is distributed. Customer information can be registered in the potential customer database DBII.

  The potential customer database DBII also registers customer information of unregistered or additionally registered customers in the potential customer database DBII even when the reference number 20 is collated with a mismatch, and also finds the name of the lost item found, Features, lost location, lost date and time, e-mail address information can be stored.

  A computer phone integration method for tracking lost items using the hardware resources of the computer phone integration system 10 for tracking lost items will be described.

  FIG. 7 is a flowchart of the computer phone integration method for tracking lost items according to this embodiment. The preparation and tracking of the lost item tracking is started from the attacher start step of the figure, and will be described with reference to FIGS.

  The reference number 20 displayed on the seal 18 affixed to the property 16 of the owner 14 and the contact information corresponding to the reference number 20 at the manufacture or over-the-counter sales stage or the final consumption stage of the property 16 are stored in the customer database 22. And the automatic voice response device 30 from the caller 28 accessed via the communication line 26 based on the access information 24 displayed on the sticker 18 and the step S (hereinafter simply abbreviated as “S”) 1 stored in Receives the tone signal pick-up information corresponding to the reference number 20, and based on the acquired information received by the automatic voice response device 30, the customer information matching unit 32 checks whether the reference number 20 exists in the customer database 22, and S2. When the customer information matching unit 32 detects a matching match (YES), the communication control unit 48 makes a first contact corresponding to the reference number 20 from the customer database 22. S3 for picking up information, and S4 for calling the mobile phone of the owner 14 designated by the owner 14 and acquiring the reason display of the mobile phone from the ISDN line and determining whether it is valid (normal: use) When the communication control unit 48 determines that the call receiver 33 is valid (normal: use) (YES), the CTI server 34 performs S5 to connect the line connection of the caller 28 to the call receiver 33. Then, the attach process is completed when the line connection is completed.

  When the acquired information indicates invalid (missing number: unused) and does not match (NO) in S2, the IVR 30 informs the caller through the caller 28 that the reference number 20 of the acquired information does not match. S6 to register the inconsistent reference number 20 in the customer database 22, S7 to determine whether the IVR 30 wishes to call the operator for the caller, and the caller wants to call the operator (YES ), The customer information of the reporter or the founder is registered as potential customer information in the customer database 22, and when the reporter determines that the operator call is unnecessary (NO) in S7, the attach process is terminated. . The operator call is selected according to the button operation guide on the caller 28 side guided from the IVR 30. For example, the reporter operates the button key “0” to call the operator and the button key “1” to make the operator call unnecessary.

  Next, a computer phone integration method for tracking lost items according to another embodiment will be described. In this embodiment, the forgotten item is assumed to be a mobile phone. The reference number 20 displayed on the display screen 58 or 60 of the mobile phone as the possession 16 of the owner 14 and the contact information corresponding to the reference number 20 are stored in the customer database 22, and on the screen of the display 58 or 60. The automatic voice response device 30 receives the tone signal pick-up information corresponding to the reference number 20 from the caller 28 that is accessed via the communication line 26 based on the access information 24 displayed on the reference number 20, and the reference number 20 is received from the customer database. If the customer information matching unit 32 detects a matching match, the server 34 picks up the contact information corresponding to the reference number 20 from the customer database 22 and checks the owner 14. The designated owner 14 calls the incoming caller 33 installed at home and switches the line connection of the caller 28 to the incoming caller 33. To.

  Further, the second attach process will be described with reference to FIG. The second attach process is started by a second attach transition S9 branched from S4 in FIG. The second attach process is a program that branches by NO determination in S4 of the attach process when the cellular phone or the caller specified by the first contact information described above is unanswered (or the reason display is missing). .

  The processing starts from the start of the second attacher in FIG. 8, and the process proceeds to S10, where the communication control unit 48 picks up the second contact information from the customer database 22, and the communication control unit 48 continues the line of the caller 28. The auxiliary caller 36 in which the owner 14 has previously designated the connection is called, the reason display of the auxiliary caller 36 is obtained from the ISDN line to determine whether it is valid, and the communication control unit 48 determines whether the auxiliary caller 36 is valid. If it is determined to be valid (YES), the CTI server 34 performs S12 to connect the line connection of the caller 28 to the auxiliary call receiver 36, and the second attach process is completed when the line connection is completed. To do.

  If the auxiliary caller 36 determines that there is no response (NO) in S11, the IVR 30 performs voice guidance without a contact answer to the caller through the caller 28, and the IVR 30 sends an operator to the caller. S13 for determining whether or not to call is desired, and if the reporter determines that the operator wants to call the operator (YES), the customer information of the reporter or the lost item discoverer is registered in the customer database 22 as potential customer information, and S14 and S13. When the caller determines that the operator call is unnecessary (NO), the second attacher process is terminated after executing S15 for registering the reference number 20 in the customer database 22.

  Further, a case where the second fort process is a cellular phone will be described. The processing starts from the start of the second attacher in FIG. 8, and the process proceeds to S10, where the communication control unit 48 picks up the second contact information from the customer database 22, and the communication control unit 48 continues the line of the caller 28. S11 which determines whether the caller 33 connected to the fixed line installed at the home of the owner 14 whose connection is designated by the owner 14 in advance is connected, obtains the reason of the caller 33 from the ISDN line, and determines whether or not it is valid, and communication control When the unit 48 determines that the callee 33 is valid (YES), the CTI server 34 performs S12 to connect the line connection of the caller 28 to the callee 33, and the line connection is completed. Then, the second attach process is completed.

  If the answering unit 33 determines that there is no response (NO) in S11, the IVR 30 performs voice guidance with no response to the reporter through the caller 28, and the IVR 30 calls the reporter with an operator. If the reporter determines that the operator wants to call the operator (YES), the customer information of the reporter or the lost item discoverer is registered as potential customer information in the customer database 22 in S14 and S13. When it is determined that the caller does not need to call the operator (NO), the second attacher process is terminated after executing S15 for registering the reference number 20 in the customer database 22.

  FIG. 9 is a diagram illustrating the format of customer information registered in the customer database. The customer number in the figure is “0001”, the reference number belonging to this customer number, the first contact information, the second contact information, as well as the above-mentioned third contact information (for example, FAX number), customer Can be laid out in the customer database 22.

  Further, a branch number is specified as the reference number, and for example, the last two digits of the reference number “0000000” is the branch number. The first contact information of the branch number “00” can specify the customer's home phone number, and the second contact information of the branch number can specify the mobile phone number used by the customer's family.

  Similarly, the first contact information with the last two digits of the reference number “0000001” being “01” is the mobile phone number owned by the customer, and the second contact information with the branch number is assigned by the customer's family. The mobile phone number to be used can be specified.

  Similarly, the first contact information with the last two digits of the reference number “0000002” of “02” is the mobile phone number owned by the customer, and the second contact information of the branch number is the customer's acquaintance. You can specify a telephone number for home fixed line connection.

  Similarly, the first contact information with the last two digits of the reference number “0000003” being “03” is the telephone number of the customer's home-installed fixed line connection, and the second contact information of the branch number is It is possible to specify a telephone number of a fixed line connection installed at the home of a customer acquaintance.

  FIG. 10 is a conceptual diagram of a lost item collection model using the computer phone integrated system 10 for tracking lost items according to this embodiment. The description which overlaps with embodiment mentioned above is abbreviate | omitted.

  The discoverer of the lost item discovers the property 16 and reports it to a nearby police box or public transportation. A police officer or a staff member who works in a police box or the like accesses the computer phone integrated system 10 for tracking lost items by relying on the access information displayed on the seal 18 as a reporter in order to perform his duties.

  The whistleblower uses the caller 28 (see FIG. 1) to transmit the picking status to the computer telephone integrated system 10. For example, the reporter navigates by the voice response of the IVR 30 and converts the reference number 20 (for example, ID number) of the seal 18 attached to the property 16 into a tone signal and transmits the picked-up information by a push button operation.

  The CTI server 34 immediately checks whether the reference number 20 exists in the customer database 22, and if the match is found, the CTI server 34 calls the owner 14's mobile phone to notify the acquisition of the property 16, and notifies the reporter and the owner. Establish a communication line.

  After confirming the storage location of the property 16, the owner 14 requests the computer phone integrated system 10 to collect the property 16 using a mobile phone or the like. This collection requesting means can be requested verbally to the operator of the computer telephone integrated system 10 or via the Internet 44.

  When the geographical distance between the owner 14 and the reporter is relatively short, it is also effective for the owner 14 to go directly to the property storage place where the reporter stands by on foot or using transportation. This is because, in particular, in public transportation such as railroads and buses, lost property depositories are dispersed at each station or sales office.

  Further, the owner 14 requests the computer phone integrated system 10 to collect the possession 16 when the possession storage place is not at a close distance or when there is not enough time. In this case, a transportation request can be made via the computer telephone integrated system 10.

  The operator terminal 52 or the CTI server 34 of the computer telephone integrated system 10 requests a courier (postal service company, courier service provider) for a transportation request through the transportation base station, and the courier rushes to the property storage place where the whistleblower waits. Pick up property 16. In this case, since the courier has received the reference number 20 from the computer phone integration system 10 side, the personal information (for example, name, address, telephone number) of the owner 14 is confirmed between the courier and the reporter. Even if it is not, it is advantageous for privacy protection in that the property can be transferred only with the reference number 20.

  In order to deliver the picked-up property 16 to the owner, the courier transports the property to the designated delivery location of the owner 14 to be searched from the reference number 20 and returns the property 16 to the owner 14, thereby losing the present embodiment. A material recovery model can be implemented.

  FIG. 11 is a plan view of a lost article detection seal. The lost property detection sticker in the figure is the upper “Lost property detection sticker (Atta seal)” character mark, and immediately below this character mark “Please stick to the item that is troubled when the following seals are lost.” Guide title, mobile phone seal 18a on the left side of the middle stage, personal computer seal 18b arranged below the seal 18a, card on the right side of the middle stage, umbrella seal 18c, key holder seal 18d arranged below the seal 18c, the same seal A bag seal 18e is disposed below 18d.

  Each of the seals 18a, 18b and 18e is a free phone number starting with “0120” on the line of the information sign “If you have been picked up, please contact me below. And a number string of “123456” common to the seals 18a to 18e in the row of the article NO corresponding to the ID, and for each of the seals 18a, 18b and 18e divided into “01” to “03” following the row of the same number string. Are displayed with different specific digit numbers.

  Further, the umbrella seal 18c is provided with a “Contact me” guide mark which is a simplified guide mark, and although omitted in the drawing, the article number is also displayed.

  FIG. 12 is a plan view of another lost article detection seal. The attachment sticker on the top of the figure is a personal computer sticker 18f to be affixed to a personal computer. To the attachment sticker under the heading "For PC", please contact the following if you have been picked up. ”And a telephone number symbol under the same symbol, a free access information starting with“ 0120 ”in the telephone number column, an article number and a number“ 123456-01 ”under the same symbol. Display columns.

  Also, the key folder 19 in the lower part of the figure is given “notice”, “0120-XXX-XXX”, and an article number (not shown) as simplified symbols. The key holder 19 can use the computer phone integrated system 10 (see FIG. 1) for tracking lost items by simply attaching the key holder 19 to a variety of belongings in addition to the key bundle possessed by the owner 14.

  The seals 18a, 18b, 18e, and 18f shown in FIGS. 11 and 12 indicate the use of the seal, respectively. Therefore, the owner 14 can determine the use by property only by visually observing each seal. It is advantageous in that the use can be promoted. Of course, the customer database 22 (see FIG. 1) can also store the first and second contact information corresponding to the property-specific use.

  More specifically, the Atta service provider distributes lost property detection stickers and customer registration forms to various organizations (public authorities, private companies, public interest groups) and registers customer information in the customer database 22 To do. In addition, a set of lost article detection stickers and customer registration forms can be sold at a predetermined price or distributed free of charge at a convenience store to promote an increase in customers.

  The customer target is registered on a customer registration form obtained free of charge or for a fee. The customer's address, name, phone number, first contact information, second contact information, third contact information (FAX), electronic By simply writing customer information including a mail address and mailing or sending it to an unillustrated Atta service center by mail or facsimile, it is possible to register with the customer database 22 and receive the Atter service.

  Further, the customer target person accesses the website posted on the CTI server 34 (see FIG. 1) via the Internet 44 (see FIG. 1) from the personal computer 46 (see FIG. 1) or the Internet-compatible mobile phone. It is also possible to input customer information to the website and perform registration processing using CGI.

  In addition, even if customers are not receiving the lost property seal, they can receive the lost property seal at a later date after registering as a member on the website.

  In the present embodiment, as a business model, a group fee is applied to various organizations, and an annual usage fee of 1,000 yen is collected for each distribution of a lost property discovery seal. In addition, a personal fee of 2000 yen will be collected for each lost property detection sticker. Furthermore, by collecting 6000 yen for each collection of the property 16 (see FIG. 1), a fee of several hundred million yen can be collected annually. In addition, since the collection rate of the possession 16 is dramatically increased compared to the past, it can contribute to the cost reduction of the Lost and Found Center, which has been borne by the authorities. An integrated computer phone system can be provided.

  In recent years, a bona fide third party has sold a reader that reads a personal identification number from a mobile phone. If a malicious third party purchases the reader and steals cell phones and wallets that have been left unattended, the malicious third party relies on the personal identification number of the cellular phone to enter the bank card or credit card Uses to increase theft damage. The newspaper reports that the amount of damage is tens of billions of yen per year.

  The good faith third party can reduce the above-mentioned fraud damage simply by notifying the left mobile phone as a forgotten item to the computer phone integration system 10 for tracking lost items. Therefore, the computer phone integrated system 10 for tracking lost items Useful for social public.

  Furthermore, since mobile phones and notebook personal computers store a lot of personal information, if they are lost, the owner is obliged to compensate the user in order to comply with the Personal Information Protection Law. In other words, for the sake of the public by providing the computer phone integrated system 10 for tracking lost items according to the present embodiment, which can be collected by a bona fide third party before the mobile phone or notebook personal computer is transferred to the bona fide third party. Of course it will be beneficial.

  In the embodiment described above, the forgotten object discoverer and the reporter have been described separately. However, the present invention is not limited to this, and the forgotten object discoverer accesses the computer phone integrated system 10 for tracking lost items as the reporter. May be.

  The owner and the whistleblower may have to resolve the amount of reward, but in this embodiment, the period from loss to discovery of lost items is shortened, so the motivation for rewards is increased and the reporter is notified. Of course, it can also contribute to the uplifting of motivation.

  In addition, since only the terminal telephone number on the computer telephone integrated system 10 side is displayed on the number display or the incoming call number display on the owner side, the telephone number on the reporter side is not leaked, so privacy protection can be ensured.

  Further, in the above-described embodiment, the description has been made for the tracking of the lost item. However, the computer phone integrated system 10 for tracking the lost item responds to the access from the reporter and the owner, and provides the customer database 22 with the loss insurance for theft loss. It is also possible to register a notification and notify the nonlife insurance company by batch processing or online processing.

  Note that the actions and effects described in the embodiments of the present invention only list the most preferable actions and effects resulting from the present invention, and the actions and effects according to the present invention are described in the embodiments of the present invention. It is not limited to what was done.

It is a conceptual diagram of the computer phone integrated system for tracking a lost item of this embodiment. It is a conceptual diagram of the CTI server used for this embodiment. It is a perspective view of a mobile phone. It is a perspective view of a mobile phone. It is a front view of a mobile phone. It is a layout diagram of a customer database. It is a flowchart of the computer telephone integration method for lost article tracking. It is a flowchart of the computer telephone integration method for lost article tracking. It is the figure which illustrated the format of the customer information registered into a customer database. It is a conceptual diagram of a lost article collection model. It is a top view of a lost article detection seal. It is a top view of a lost article detection seal.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 10 ... Computer phone integrated system for tracking lost items, 14 ... Owner, 16 ... Property, 20 ... Reference number, 22 ... Customer database, 24 ... Access information, 26 ... Communication line, 28 ... Caller, 30 ... Automatic voice response device, 32 ... Customer information verification unit, 33 ... Caller, 36 ... Auxiliary caller, 38 ... FAX, 40 ... Base station, 42 ... Private branch exchange, 48 ... Communication control unit, 50 ... Automatic incoming call distribution device, 52 ... Operator terminal, 54a ... Telephone, 54b ... telephone, 58 ... secondary display screen, 60 ... master display, 64 ... cursor, 66 ... icon, 68 ... selection button, 70 ... guide character information.

Claims (6)

A computer phone integrated system for tracking lost items having a customer database that stores a reference number displayed on a sticker affixed to the owner's property and contact information corresponding to the reference number,
An automatic voice response device for receiving tone signal pick-up information corresponding to the reference number from a caller accessing via a communication line based on the access information displayed on the seal;
A customer information matching unit that checks whether the reference number exists in the customer database based on the acquired information received by the automatic voice response device;
When the customer information matching unit detects a matching match, the contact information corresponding to the reference number is picked up from the customer database, the telephone number designated in advance by the owner is called, and the line connection of the caller is made. A server that forwards to a phone number;
An integrated computer phone system for tracking lost items, comprising: A computer telephone integrated system having a customer database storing a reference number displayed on a sticker affixed to an owner's property, first contact information corresponding to the reference number, and second contact information ,
An automatic voice response device for receiving tone signal pick-up information corresponding to the reference number from a caller accessing via a communication line based on the access information displayed on the seal;
A customer information matching unit that checks whether the reference number exists in the customer database based on the acquired information received by the automatic voice response device;
When the customer information matching unit detects a matching match, the first contact information corresponding to the reference number is picked up from the customer database and the caller designated by the owner is called in advance for a predetermined time. If the caller does not answer, the line connection to the caller is disconnected, and the owner then picks up the second contact information from the customer database and the line connection of the caller is A server that forwards to a pre-designated auxiliary caller;
An integrated computer phone system for tracking lost items, comprising: A computer telephone integrated system having a customer database storing a reference number displayed on a sticker affixed to an owner's property, first contact information corresponding to the reference number, and second contact information ,
An automatic voice response device for receiving tone signal pick-up information corresponding to the reference number from a caller accessing via a communication line based on the access information displayed on the seal;
A customer information matching unit that checks whether the reference number exists in the customer database based on the acquired information received by the automatic voice response device;
When the customer information matching unit detects a matching match, the first contact information corresponding to the reference number and designated by a specific digit number of the reference number is picked up from the customer database to carry the owner's mobile phone. If the mobile phone does not respond for a predetermined time after calling the phone, the line connection to the mobile phone is disconnected, and then the second contact information is picked up from the customer database and the caller's line is picked up. A server that forwards the connection to a telephone number previously designated by the owner;
An integrated computer phone system for tracking lost items, comprising: A customer database that stores the reference number displayed on the display screen of the property, contact information corresponding to this reference number,
An automatic voice response device for receiving tone signal pick-up information corresponding to the reference number from a caller accessing via a communication line based on the access information displayed on the display screen of the property;
A customer information matching unit that checks whether the reference number exists in the customer database based on the acquired information received by the automatic voice response device;
When the customer information matching unit detects a matching match, the contact information corresponding to the reference number is picked up from the customer database, and the caller designated by the owner of the property is called in advance. A server that forwards the line connection to the call receiver;
An integrated computer phone system for tracking lost items, comprising: A customer database that stores a reference number displayed on the display screen of the property, first contact information and second contact information corresponding to the reference number;
An automatic voice response device that receives tone signal pick-up information corresponding to the reference number from a caller that is accessed via a communication line based on the access information displayed on the display screen;
A customer information matching unit that checks whether the reference number exists in the customer database based on the acquired information received by the automatic voice response device;
When the customer information matching unit detects a matching match, the first contact information corresponding to the reference number is picked up from the customer database, and a caller designated in advance by the owner of the property is called for a predetermined time. If the caller does not answer the call, the line connection to the caller is disconnected, the second contact information is picked up from the customer database, and the line connection of the caller is A server that forwards to a pre-designated auxiliary caller;
An integrated computer phone system for tracking lost items, comprising:   A caller for storing a reference number displayed on the display screen of the property and contact information corresponding to the reference number in the customer database and accessing via a communication line based on the access information displayed on the display screen Receiving the tone signal pick-up information corresponding to the reference number by the automatic voice response device, checking whether the reference number exists in the customer database by the customer information verification unit, and the customer information verification unit If detected, the server picks up contact information corresponding to the reference number from the customer database, calls the telephone number previously designated by the owner of the property, and transfers the line connection of the caller to the telephone number Computer phone integration method for tracking lost items.

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