JP2007219936A - Automatic transaction device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve an operation rate of a camera equipped in an automatic transaction device even in a store having the automatic transaction device of low use rate. <P>SOLUTION: In this automatic transaction device, the camera 8 is moved to a customer photographing camera position or a store photographing camera position based on camera position information showing the store photographing camera position for photographing a state of the store and the customer photographing camera position for photographing a customer performing a transaction, and is moved to the camera position for the customer photographing to photograph the customer when the customer executes the transaction in the automatic transaction device, and the camera is moved to the camera position for the store photographing to photograph the state of the store when not executing the transaction. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an automatic transaction apparatus such as an automatic teller machine, which is installed in a store such as a convenience store and takes a picture of a customer with a built-in camera.

A conventional automatic transaction apparatus, such as an automatic transaction apparatus monitoring server installed in an automatic transaction apparatus management company, etc., images a customer operating the automatic transaction apparatus with a camera built in front of the automatic transaction apparatus And sent it to a database.
On the other hand, the inside of a store where an automatic transaction apparatus is installed is photographed by a monitoring camera installed on the ceiling of the store, and the image data is transmitted to a store monitoring server installed in a store monitoring center such as a security company. And stored it in a database.

In addition, in stores such as financial institutions, customers who operate the automatic transaction apparatus by installing multiple cameras for monitoring customers in the area where the automatic transaction apparatus is installed and a counter camera for monitoring the counter counter There are some which monitor the state of (see, for example, Patent Document 1).
JP 2002-215892 A (paragraph “0013” to paragraph “0016”, FIG. 2)

However, in the above-described conventional technology, the camera that monitors the customer who operates the automatic transaction apparatus takes a picture of the customer and does not perform the transaction when performing a transaction such as deposit or withdrawal by the customer's operation. There is a problem that the camera is not used at a store where the usage rate of the automatic transaction apparatus is low and the operating time of the camera is low.
In addition, in a store where an automatic transaction apparatus is installed, it is necessary to install two or more cameras built in the automatic transaction apparatus and two cameras installed in the store per store, and there is a problem that costs increase.

  An object of the present invention is to solve such a problem.

  Therefore, the present invention is installed in a store that conducts business transactions with customers, and in an automatic transaction apparatus that accepts customer operations and conducts transactions, a camera that captures images and a customer imaging camera that captures customers performing transactions A storage unit that stores camera position information indicating a position and a store shooting camera position for shooting the store, and the camera is moved to the customer shooting camera position or the store shooting camera position based on the camera position information read from the storage unit Providing a camera position control means and a transaction execution determination means for determining whether or not the transaction is being executed. When the transaction execution determination means determines that the transaction is being executed, the camera is photographed by the customer. Move the camera to the camera position, and if it is determined that the transaction is not being executed, move the camera to the camera position of the store to shoot an image Characterized in that it was.

The present invention thus configured has an effect that the operating rate of the camera can be improved even in a store where the usage rate of the automatic transaction apparatus is low.
Moreover, the effect that the camera installed in a store can be reduced is acquired.

  Embodiments of an automatic transaction apparatus according to the present invention will be described below with reference to the drawings.

FIG. 1 is an external perspective view of an automatic transaction apparatus according to an embodiment.
In FIG. 1, reference numeral 1 denotes an automatic transaction apparatus, which is installed in a store such as a convenience store or a store of a financial institution such as a bank. This automatic transaction apparatus 1 accepts customer operations, sends and receives transaction messages such as cash withdrawals, cash deposits and transfers with a host computer (not shown) connected via a communication line, and receives permission from the host computer. It is possible to conduct transactions such as cash withdrawals, cash deposits and transfers.

Reference numeral 2 denotes a display panel, which is composed of a CRT (Cathode Ray Tube), a liquid crystal display, or the like, and displays words, symbols, etc. that guide the transaction operation and maintenance work to the customer.
3 is an operation panel, which is composed of keys such as “0” to “9”, “confirmation” key, “cancel” key, etc. It is for accepting the operation of the staff.

Reference numeral 4 denotes a banknote deposit / withdrawal port for accepting banknotes inserted by customers and delivering banknotes to be dispensed to customers.
Reference numeral 5 denotes a card insertion / return port for accepting insertion of a card by a customer's operation and returning the inserted card to the customer.
Reference numeral 6 denotes a receipt discharge port for discharging a receipt on which the contents of a transaction performed by a customer's operation are printed.

Reference numeral 7 denotes a polarizing plate, which is provided in the vicinity of the display board 2 disposed on the front surface of the automatic transaction apparatus 1 and is made of a transparent body such as a glass plate or an acrylic plate having a polarizing filter.
Reference numeral 8 denotes a camera that can capture still images and moving images such as a CCD (Charge Coupled Device) camera. This camera 8 is for taking an image of the face of a customer who operates the automatic transaction apparatus 1 and an image in a store where the automatic transaction apparatus 1 is installed.

When taking an image of the face of a customer who operates the automatic transaction apparatus 1, the camera 8 is disposed on the back side of the polarizing plate 7 inside the automatic transaction apparatus 1 as shown in FIG. An image of the face of the customer who operates the automatic transaction apparatus 1 is taken from the back side. At this time, the polarizing plate 7 prevents the camera 8 from being seen by the customer.
On the other hand, when taking an image in a store where the automatic transaction apparatus 1 is installed, the camera 8 moves upward in the camera tower 9 provided at the upper part of the automatic transaction apparatus 1 as shown in FIG. The image in the store is taken from above the automatic transaction apparatus 1.

The camera tower 9 is formed of a transparent body such as a glass plate or an acrylic plate in a cylindrical shape, and the camera 8 is configured to be movable up and down.
FIG. 2 is an explanatory diagram of the camera in the embodiment.
In FIG. 2, reference numeral 10 denotes a support that supports the camera 8 placed on the pedestal 11 from below. This support column 10 is indicated by an arrow C in the figure by a driving means that can control the amount of movement of a stepping motor or the like that can rotate in both forward and reverse directions (not shown) and a lifting mechanism such as a gear that transmits the drive to the support column 10. It is configured to be movable up and down in the direction. Therefore, the camera 8 can be arranged at a desired position inside the automatic transaction apparatus 1 as shown in FIG. 1A by this lifting mechanism, and the automatic transaction apparatus 1 as shown in FIG. 1B. Can be placed at a desired position above the.

The camera 8 has a rotation mechanism such as a drive unit that can control the amount of movement of a stepping motor or the like that can rotate in both forward and reverse directions (not shown) and a gear that transmits the drive to a pedestal 11 that can rotate in the horizontal direction. Thus, it is configured to be rotatable in the direction indicated by arrow B in the figure.
Further, the camera 8 has a driving mechanism that can control the amount of movement of a stepping motor or the like that can rotate in both forward and reverse directions (not shown), and a rotation mechanism such as a gear that transmits the driving to a base 11 that can rotate in the vertical direction. Thus, it is configured to be rotatable in the direction indicated by arrow A in the figure.

As described above, the camera 8 is configured to be movable up and down, and is configured to be rotatable about 360 degrees in the horizontal direction and the vertical direction.
Here, the image taken when the camera 8 is placed inside the automatic transaction apparatus 1 as shown in FIG. 1 (a) is the customer image shown in FIG. 4, and as shown in FIG. 1 (b). The image taken when placed above the automatic transaction apparatus 1 is the image of the store shown in FIG.

FIG. 3 is a block diagram illustrating a configuration of the automatic transaction apparatus and the store monitoring system in the embodiment.
First, the configuration of the automatic transaction apparatus 1 will be described.
In FIG. 3, reference numeral 21 denotes a display unit which displays a transaction selection screen on the display panel 2, a screen for guiding the customer's input operation for the transaction selected by the customer, input information, and the like. The screen for selecting the maintenance work to be performed and the status of the work are displayed.

An operation unit 22 detects an input operation or the like performed on the operation panel 3 by a customer or an attendant. An input operation detected by the operation unit 22 is notified by outputting a signal to a control unit described later.
A card reader 23 includes a card reading / writing mechanism and a card transport mechanism. The card reader unit 23 reads account information such as an account number from the magnetic stripe or IC chip of the card inserted from the card insertion / return port 5 by the customer. The card which has read the account information such as the account number is discharged from the card insertion return slot 5 and returned to the customer. The card insertion / return port 5 is provided with a mechanism for detecting insertion of a card and a mechanism for detecting receipt of the card.

A receipt printer unit 24 includes a printing mechanism and a receipt transport mechanism, and prints the contents of a transaction performed by a customer, a result of maintenance work performed by an attendant, and the like on a receipt. Further, the printed receipt is conveyed by the receipt conveying mechanism and discharged from the receipt discharge port 6.
Reference numeral 25 denotes a deposit / withdrawal unit, which is composed of a banknote deposit / withdrawal machine. The deposit / withdrawal unit 25 performs deposit / withdrawal processing of banknotes associated with cash withdrawal transactions and cash deposit transactions. Here, the depositing process is to count the banknotes inserted by the customer into the banknote depositing / dispensing port 4 with a banknote depositing / dispensing machine and storing them in a safe. In addition, the withdrawal process is to pay out banknotes corresponding to the amount designated by the customer's operation from the safe of the banknote depositing / dispensing machine, transport them to the banknote depositing / dispensing port 4 and paying out to the customer.

This banknote deposit / withdrawal port 4 is provided with a mechanism for detecting an inserted banknote and a mechanism for detecting receipt of a conveyed banknote.
A camera unit 26 includes a camera position control unit 261 that positions the camera 8 at a desired position and a photographing unit 262 that photographs a still image or a moving image using the camera 8.
The camera position control means 261 arranges the camera 8 at a desired position based on the camera position information indicating the movement destination (position) of the camera by the above-described lifting mechanism and rotating mechanism.

The photographing means 262 controls the start and end of photographing by supplying an electric signal to the camera 8.
Reference numeral 27 denotes a storage unit which is composed of a semiconductor memory, a magnetic disk or the like, stores information, and can read the stored information. The storage unit 27 includes a control program (software) for controlling the operation of the entire automatic transaction apparatus 1, the above-described camera position information, screen data captured by the camera 8 under the control of the camera unit 26, and necessary for transactions performed by the customer. Store information and so on.

  Reference numeral 28 denotes a control unit, which is composed of arithmetic and control means such as a CPU (Central Processing Unit). The control unit 28 includes a display unit 21, an operation unit 22, a card reader unit 23, a receipt printer unit 24, a deposit / withdrawal unit 25, a camera unit 26, a storage unit 27, and a communication unit (not shown) that performs communication control. The entire operation is controlled based on a control program (software) stored in the storage unit 27.

As described above, the automatic transaction apparatus 1 includes the display unit 21, the operation unit 22, the card reader unit 23, the receipt printer unit 24, the deposit / withdrawal unit 25, the camera unit 26, the storage unit 27, the control unit 28, and the like. .
Next, the configuration of the store monitoring system will be described.
An automatic transaction apparatus monitoring server 31 is installed in an automatic transaction apparatus management company or the like, and is connected to the automatic transaction apparatus 1 or the like via the communication line 30 so as to be able to communicate with each other. The automatic transaction apparatus monitoring server 31 includes calculation and control means such as a CPU, storage means such as a magnetic disk and semiconductor memory, communication means, and the like, and customer image data taken by the camera unit 26 of the automatic transaction apparatus 1. It is received from the automatic transaction apparatus 1 and stored.

  A store monitoring server 32 is installed in a store monitoring center or the like such as a security company or a convenience store management company, and is connected to the automatic transaction apparatus 1 or the like via the communication line 30 so as to be able to communicate with each other. The store monitoring server 32 includes calculation and control means such as a CPU, storage means such as a magnetic disk and semiconductor memory, and communication means. The store monitoring server 32 stores image data of the state of the store taken by the camera unit 26 of the automatic transaction apparatus 1. It is received from the automatic transaction apparatus 1 and stored.

As described above, the store monitoring system includes the automatic transaction apparatus 1, the automatic transaction apparatus monitoring server 31, the store monitoring server 32, and the like that are communicably connected to each other via the communication line 30.

The operation of the above configuration will be described.

The operation of each unit described below is controlled by a control unit such as a central processing unit (not shown) based on a program (software) stored in a storage unit such as a memory or a magnetic disk (not shown).
First, a method for adjusting the position of the camera performed by the automatic transaction apparatus 1 will be described.
FIG. 6 is a flowchart of the process for setting the camera position information in the embodiment, and will be described in accordance with steps represented by S in the figure.

S1: The operation unit 22 of the automatic transaction apparatus 1 accepts an operation for starting a maintenance function by an operator who installs the automatic transaction apparatus 1 on the operation panel 3. When accepting an operation to activate the maintenance function, the control unit 28 activates a maintenance dedicated program stored in the storage unit 27 to start maintenance for adjusting the position of the camera.
S2: When maintenance for adjusting the position of the camera is started, the display unit 21 displays a camera position adjustment selection screen according to an instruction from the control unit 28. This camera position adjustment selection screen is set to “camera position for store shooting” for setting the position of the camera for shooting the store, and “camera position for customer shooting” for setting the position of the camera for shooting the customer who operates the automatic transaction apparatus 1. "Or the like.

The clerk presses the operation key of the operation panel 3 corresponding to the wording “camera position of store photographing” or the operation key of the operation panel 3 corresponding to the wording “camera position of customer photographing”.
When the operation unit 22 accepts the pressing of the operation key, the control unit 28 presses either the operation key corresponding to the wording “camera position for store photographing” or the operation key corresponding to the wording “camera position for customer photographing”. It is determined.

If the control unit 28 determines that the operation key corresponding to the wording “camera position for store shooting” has been pressed, the process proceeds to S3, and it is determined that the operation key corresponding to the wording “camera position for customer shooting” has been pressed. Then, the process proceeds to S7.
S3: In response to an instruction from the control unit 28, the photographing unit 262 of the camera unit 26 starts photographing with the camera 8, and the display unit 21 displays the photographed video on the display panel 2.

S4: The clerk adjusts the position of the camera 8 by operating the keys on the operation panel 3 while watching the video displayed on the display panel 2.
Here, it is assumed that a key for moving the column 10 up and down, a key for rotating the camera 8 in the horizontal direction, and a key for rotating the camera 8 in the vertical direction are received in advance, and the operation of the keys is received by the operation unit 22. It is assumed that the control unit 28 that has detected the operation instructs the camera position control means 261 of the camera unit 26 about the moving direction and the moving amount of the column 10 and the camera 8.

Upon receiving the instruction, the camera position control means 261 moves the column 10 and the camera 8 by the driving means according to the instructed moving direction and moving amount.
In this way, the video imaged by the camera 8 is adjusted by an operator's operation.
S5: When an appropriate position of the camera 8 is determined, the clerk presses the “confirm” key or the like on the operation panel 3 to determine the position of the camera 8.

S6: The pressing of the “confirm” key or the like is accepted by the operation unit 22, and the control unit 28 that detects the pressing of the key stores information such as a numerical value indicating the determined position of the camera 8 in the storage unit 27 as camera position information of the store shooting. Remember. In this way, the camera position for store photography is adjusted.
S7: On the other hand, when it is determined in S2 that the operation key corresponding to the word “camera position of customer shooting” is pressed, the shooting unit 262 of the camera unit 26 starts shooting with the camera 8 according to an instruction from the control unit 28, and the display unit 21 displays the photographed video on the display panel 2.

S8: The clerk adjusts the position of the camera 8 by operating the keys on the operation panel 3 while viewing the video displayed on the display panel 2.
Here, it is assumed that a key for moving the column 10 up and down, a key for rotating the camera 8 in the horizontal direction, and a key for rotating the camera 8 in the vertical direction are received in advance, and the operation of the keys is received by the operation unit 22. It is assumed that the control unit 28 that has detected the operation instructs the camera position control means 261 of the camera unit 26 about the moving direction and the moving amount of the column 10 and the camera 8.

Upon receiving the instruction, the camera position control means 261 moves the column 10 and the camera 8 by the driving means according to the instructed moving direction and moving amount.
In this way, the video imaged by the camera 8 is adjusted by an operator's operation.
S9: When an appropriate position of the camera 8 is determined, the clerk presses the “confirm” key or the like on the operation panel 3 to determine the position of the camera 8.

S10: The pressing of the “confirm” key or the like is accepted by the operation unit 22, and the control unit 28 that has detected the pressing has stored information such as a numerical value indicating the determined position of the camera 8 in the storage unit 27 as camera position information of the customer photographing. Remember. In this way, the camera position of the customer image is adjusted.
Next, processing for moving the camera 8 will be described.
FIG. 7 is a flowchart of the process of moving the camera in the embodiment, which will be described according to the step represented by S in the figure.

S21: The control unit 28 starts the operation program stored in the storage unit 27 and starts accepting transactions such as cash withdrawal, cash deposit and transfer.
S22: The transaction execution determination unit of the control unit 28 determines whether or not a transaction is in progress, that is, whether or not a transaction is performed by a customer operation. If it is determined that the transaction is being performed, the process proceeds to S23, and if it is determined that the transaction is not being performed, the process proceeds to S24.

Here, the determination performed by the transaction execution determination means is that the control unit 28 determines that a transaction is being performed when the operation unit 22 detects that a transaction selection operation has been received by the customer, and the transaction performed by the customer's operation. It is determined that a transaction is not performed during the period from when the transaction is completed until a new transaction selection operation is received by the operation unit 22.
Moreover, you may make it detect the presence or absence of the customer who approached the automatic transaction apparatus 1 with the proximity sensor which is comprised with the ultrasonic sensor etc. which is not shown in figure. At this time, if it is determined that there is an approaching customer, the process proceeds to S23, and if it is determined that there is no approaching customer, the process proceeds to S24.

S23: If it is determined that a transaction is being made in S22, the control unit 28 reads out the customer-captured camera position information stored in the storage unit 27, and instructs the camera unit 26 to move the camera 8 to the customer-captured camera position. Is output.
Upon receiving the instruction, the camera position control means 261 of the camera unit 26 moves the camera 8 to the customer-captured camera position in accordance with the customer-captured camera position information.

S24: On the other hand, if it is determined in S22 that the transaction is not performed, the control unit 28 reads the store shooting camera position information stored in the storage unit 27, and moves the camera 8 to the store shooting camera position read by the camera unit 26. The instruction to be output is output.
Upon receiving the instruction, the camera position control means 261 of the camera unit 26 moves the camera 8 to the store shooting camera position in accordance with the store shooting camera position information.

It should be noted that it is always determined whether or not the transaction is being performed in S22.
The store 8 and the customer who operates the automatic transaction apparatus 1 are photographed with the camera 8 thus moved.
Image data captured by the camera 8 is stored in the storage unit 27 by the control unit 28. The image data stored in the storage unit 27 is stored, for example, in the format shown in FIG.

In FIG. 8, the image data 40 includes customer photographed image data 1 (41), store photographed image data 1 (42), customer photographed image data 2 (43), customer photographed image data 3 (44), and marking data 45. It is a thing.
Customer-captured image data 1 (41), customer-captured image data 2 (43), and customer-captured image data 3 (44) are image data captured by the camera 8 that has been moved to the customer-captured camera position. Data 1 (42) is image data photographed by the camera 8 moved to the camera position of the store photographing.

The marking data 45 is data for distinguishing customer photographed image data and store photographed image data.
The control unit 28 sends the customer-captured image data of the image data 40 stored in the storage unit 27 to the automatic transaction apparatus monitoring server 31 and stores the store-captured image data in the store monitoring server 32 at regular intervals (for example, every hour). Shall be sent to.

At this time, the control unit 28 detects the marking data 45 of the image data 40 and transmits the customer photographed image data and the store photographed image data as one block. Therefore, the customer photographed image data 2 (43) and the customer photographed image data 3 (44) are transmitted as one block.
It is assumed that the automatic transaction apparatus monitoring server 31 that has received customer photographed image data and the store monitoring server 32 that has received store photographed image data store the received image data in their respective databases.

As described above, in this embodiment, the camera that monitors the customer who operates the automatic transaction apparatus takes a picture of the customer and conducts the transaction when performing transactions such as deposit and withdrawal by the customer's operation. By photographing the inside of the store when there is not, an effect is obtained that the operating rate of the camera can be improved even in a store where the usage rate of the automatic transaction apparatus is low.
Moreover, the effect that the camera to install can be reduced is acquired.

  Furthermore, even after the store is closed at night or the like, the inside of the store can be monitored by the automatic transaction apparatus.

External perspective view of automatic transaction apparatus in embodiment Explanatory drawing of the camera in the embodiment The block diagram which shows the structure of the automatic transaction apparatus and store monitoring system in an Example. Explanatory drawing of the video which imaged the customer in the example Explanatory drawing of the video taken inside the store in the example Flowchart of processing for setting camera position information in the embodiment Flowchart of processing for moving the camera in the embodiment Explanatory drawing which shows the format of the image data memorize | stored in the memory | storage part in an Example.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Display panel 3 Operation panel 4 Banknote deposit / withdrawal port 5 Card insertion return port 6 Receipt discharge port 7 Polarizing plate 8 Camera 9 Camera tower 10 Support column 21 Display unit 22 Operation unit 23 Card reader unit 24 Receipt printer unit 25 In / out Gold part 26 Camera part 261 Camera position control means 262 Shooting means 27 Storage part 28 Control part 30 Communication line 31 Automatic transaction apparatus monitoring server 32 Store monitoring server

Claims (4)

In an automatic transaction device that is installed in a store that conducts business transactions with customers and accepts customer operations for transactions,
A camera for taking images,
A storage unit for storing camera position information indicating a customer shooting camera position for shooting a customer performing a transaction and a store shooting camera position for shooting a state of the store;
Camera position control means for moving the camera to a customer shooting camera position or a store shooting camera position based on the camera position information read from the storage unit;
A transaction execution determination means for determining whether or not a transaction is being executed,
When it is determined by the transaction execution determination means that the transaction is being executed, the camera is moved to the camera position of the customer photographing, and when it is determined that the transaction is not being executed, the camera is a camera for the store photographing. An automatic transaction apparatus characterized by being moved to a position and taking an image. In the automatic transaction apparatus of Claim 1,
An automatic transaction apparatus characterized in that the camera position information is stored in a storage unit by determining the position of a camera for photographing a customer and the position of a camera for photographing a store by a maintenance operation performed by an attendant. In the automatic transaction apparatus according to claim 1 or claim 2,
An automatic transaction apparatus characterized in that image data photographed by the camera is divided into image data photographed at a customer photographing camera position and image data photographed at a store photographing camera position and stored in a storage unit. In the automatic transaction apparatus of Claim 3,
An automatic transaction apparatus characterized in that image data photographed at the customer photographing camera position and image data photographed at the store photographing camera position are transmitted to respective transmission destinations.

Images