JP2007153582A - Elevator remote-monitoring device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an elevator remote-monitoring device capable of smoothly responding to transmission from a user. <P>SOLUTION: When a relay device 6 inputs a transmission signal, it is determined that a source phone number included in the transmission signal is a phone number of a telephone 3 of a worker or phone numbers of telephones 1, 2, ... of the user. As a result, when the source phone number is the phone numbers of the telephones 1, 2, ... of the user, the relay device 6 detects an area code and a local code of the source phone number, retrieves a phone number of an office at the same region as the regions of the area code and the local code and performs transfer-control to an office telephone 8 corresponding to the telephone number. Further, when the source phone number is a phone number of a telephone 3 of the worker, the relay device 6 outputs a call signal to a monitoring center telephone 7. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to an elevator remote monitoring apparatus.

  Conventionally, workers who maintain and inspect elevators such as elevators go around the site and perform maintenance and inspection work at each site. Maintenance inspection work is scheduled in advance and is usually managed so that an operator moves along a predetermined patrol route at predetermined time intervals.

  In order to perform such management, the worker calls the monitoring center at the start of work on the site, and communicates the name, information on the site where the work is to be performed, and the fact that the work on the site is to be started. The information on the site where work is performed is, for example, the address of the building where the elevator is installed, the name of the building, and the like.

  Also, when the elevator user dials the elevator monitoring center telephone number or operates the intercom in the car to contact the monitoring center operator due to the occurrence of a disaster or failure, etc. A telephone call signal is output to the monitoring center.

When the relay device installed in the monitoring center receives a transmission signal from an operator or user, the relay device outputs a calling signal corresponding to the transmission signal to a telephone in the monitoring center.
When the operator of the monitoring center goes on-hook with this call signal and enters a call state, the operator starts the name of the worker who is the telephone communication item and the maintenance inspection work when the other party is the worker. Record the location and the start of maintenance work at this location. Such a transmission procedure and a recording procedure at the monitoring center are also performed at the end of the maintenance inspection work.

  Further, the operator records the name of the user and the inquiries from the user when the other party of the call is a user of the elevator.

  However, when an earthquake occurs, for example, since the number of transmissions from the area affected by the earthquake increases significantly, the burden on the operator of the monitoring center that is the destination is significantly increased. And it becomes difficult to respond smoothly to the transmission from the user.

  SUMMARY OF THE INVENTION An object of the present invention is to provide an elevator remote monitoring apparatus that can smoothly respond to outgoing calls from users.

  The elevator remote monitoring apparatus according to the present invention inputs a telephone signal handled by a user of the elevator and a transmission signal of the telephone handled by a worker of the elevator, and transmits information on a source telephone number and a destination telephone number of the transmission signal. If the source of the input outgoing signal is a telephone handled by the user, select the transfer destination telephone number associated with the source telephone number of this outgoing signal, and store this telephone number. The call signal is controlled to be transferred to a telephone corresponding to the above, and the call signal is output to the extension telephone when the telephone of the input transmission signal is a telephone handled by the operator.

  In the elevator remote monitoring apparatus according to the present invention, it is possible to smoothly respond to the transmission from the user.

Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a block diagram illustrating a configuration example of an elevator remote monitoring system according to an embodiment of the present invention. In the present embodiment, elevator remote monitoring will be described as an example. However, the present invention can also be applied to remote monitoring of other elevators such as escalators and remote monitoring of facilities other than elevators.

  This elevator remote monitoring system has user telephones 1, 2,..., A worker telephone 3, a public telephone network 4, an elevator remote monitoring center 5, and a sales office telephone 8. User telephones 1, 2,... Are portable telephones owned by elevator users or intercoms in elevator cars.

  The elevator remote monitoring center 5 includes a relay device 6 and a monitoring center telephone 7. The monitoring center telephone 7 is an extension telephone of the elevator remote monitoring center 5. User telephones 1, 2,... Are connected to the relay device 6 of the elevator remote monitoring center 5 through the public telephone network 4. The relay device 6 is connected to the monitoring center telephone 7. The relay device 6 is connected to the sales office telephone 8 through the public telephone network 4.

  The worker telephone 3 is a telephone owned by an elevator worker. Although one worker telephone is illustrated in FIG. 1, there is actually a portable telephone that each worker has as the worker telephone 3. The sales office telephone 8 is a telephone installed in a sales office where elevator workers are present. Although one sales office telephone is illustrated in FIG. 1, a telephone installed in each regional sales office actually exists as the sales office telephone 8. In addition, although two user telephones are illustrated in FIG. 1, the telephones of the elevator users at each site actually exist as user telephones 1, 2,. The user telephones 1, 2,... May be stationary telephones such as public telephones or mobile telephones.

  The monitoring center telephone 7 is a telephone handled by an operator of the elevator remote monitoring center 5. The relay device 6 receives a transmission signal from the user telephones 1, 2,... And the worker telephone 3, and when the output source of the transmission signal is the worker telephone 3, a call signal is sent to the monitoring center telephone 7. Is output. When the operator of the telephone that has input the call signal goes off-hook, the telephone and the telephone from which the outgoing signal is output are ready to talk.

  If the output source of the input transmission signal is the user telephone 1, 2,..., The relay device 6 transmits to the sales office telephone 8 corresponding to the selected telephone number according to the transmission source. Controls signal transfer. When the operator of the telephone that has arrived in accordance with this transfer goes off-hook of the telephone, the telephone and the telephone from which the outgoing signal is output are ready to talk.

FIG. 2 is a block diagram showing an internal configuration example of the relay device 6 of the elevator remote monitoring system according to the embodiment of the present invention.
The relay device 6 includes a control unit 11, a storage unit 12, and a communication interface 13 that control the operation of the entire device, and these are connected to each other. The communication interface 13 is connected to the public telephone network 4 and the monitoring center telephone 7. The communication interface 13 functions as input means for inputting a transmission signal from the public telephone network 4.

FIG. 3 is a table showing an example of a worker telephone number table stored in storage unit 12 of relay device 6 of the elevator monitoring system according to the embodiment of the present invention.
The storage unit 12 functions as a storage unit. Specifically, the storage unit 12 stores a program for control by the control unit 11 and a worker telephone number table in the format shown in FIG. In this worker telephone number table, information on the telephone number of the worker telephone 3 possessed by each worker is managed.

FIG. 4 is a table showing an example of a transfer destination table stored in the storage unit 12 of the monitoring center relay device 6 of the elevator monitoring system according to the embodiment of the present invention.
The storage unit 12 further stores a transfer destination table in the format shown in FIG. This transfer destination table is a table in which the telephone number of the transfer destination of the transmission signal when the transmission signal input by the relay device 6 is a signal from the user's telephone is defined. Here, the telephone number of the telephone of the sales office engaged in the inspection work of the elevator in each region is specified as the telephone number of the transfer destination.

  In this forwarding destination table, a plurality of local area codes related to the area code are associated with the area codes of each area that are pre-divided, and this local area number is assigned to a business that is installed in the area of the local area number. The place name and the telephone number of the telephone of the business office are managed in association with each other.

  Next, the processing operation of the elevator monitoring system according to the embodiment of the present invention will be described. FIG. 5 is a flowchart showing an example of the processing operation of the relay device in the elevator monitoring system according to the embodiment of the present invention.

  First, when an elevator user operates a telephone at hand to dial the telephone number of the elevator monitoring center 5, the telephone outputs a call signal to the public telephone network 4. This outgoing signal includes information on the source telephone number and the destination telephone number.

  Further, when the elevator operator operates the cellular phone at hand and dials the telephone number of the elevator monitoring center, the telephone outputs a call signal to the public telephone network 4. This outgoing signal includes information on the source telephone number and the destination telephone number.

  When the communication interface 13 of the relay device 6 inputs a transmission signal from the public telephone network 4 (step S1), the control unit 11 detects a transmission source telephone number included in the transmission signal. Based on the caller telephone number, the control unit 11 determines whether the caller telephone is a user's telephone or a worker's telephone (step S2).

  Specifically, the control unit 11 collates the caller telephone number with the worker telephone number table stored in the storage unit 12. As a result of this collation, the control unit 11 determines that the caller telephone is the worker's telephone when the telephone number managed in the worker telephone number table includes the above-described caller telephone number. If the telephone number managed in the worker telephone number table does not include the above-described caller telephone number as a result of the above-described collation, the control unit 11 determines that the caller telephone is not the worker's telephone but the user's telephone. Determine that it is a telephone.

  The control unit 11 has a station number detection function. This station number detection function is a function for detecting the area code and the local station number of the caller telephone number included in the transmission signal input by the communication interface 13.

  When it is determined that the caller's telephone is the user's telephone (YES in step S2), the control unit 11 determines the caller's area (step S3). Specifically, the control unit 11 detects the area code and the city code included in the caller telephone number by the station number detection function.

  The control unit 11 has a selection function. This selection function is a function for selecting the area code detected by the detection function and the city code associated therewith from the transfer destination table stored in the storage unit 12.

The control unit 11 selects the detected area code and the city code associated therewith from the transfer destination table stored in the storage unit 12 by a selection function.
And the control part 11 selects the sales office name matched with the local area number selected by this selection function from a transfer destination table by a selection function, and selects the sales office telephone number matched with this selected sales office name. To select from the transfer destination table (step S4).

  The control unit 11 has a transfer control function. Specifically, the control unit 11 outputs a transfer control signal to the telephone corresponding to the selected telephone number to the public telephone network 4 via the communication interface 13 by the transfer control function. This transfer control signal includes the caller telephone number and the transfer destination telephone number input by the relay device 6 as described above. When the exchange of the public telephone network 4 receives the transfer control signal from the relay device 6, it outputs a call signal to the sales office telephone 8 corresponding to the transfer destination telephone number included in this signal (step S5).

  When an operator who handles the sales office telephone 8 that is the output destination of the calling signal goes off-hook of the sales office telephone 8, a call can be made between the sales office telephone 8 and the caller telephone.

  When the control unit 11 determines that the caller's telephone is the worker's telephone as a result of the process in step S2 (NO in step S2), the control unit 11 transmits the monitoring center telephone via the communication interface 13. A call signal is output to 7. When the operator of the elevator remote monitoring center that handles the monitoring center telephone 7 goes off-hook of the monitoring center telephone 7, a call can be made between the monitoring center telephone 7 and the caller telephone.

  As described above, in the elevator monitoring system according to the embodiment of the present invention, when the telephone of the transmission signal is the user's telephone, the transmission is made among the sales offices in each region according to the transmission source. Transfer control to the telephone of the sales office in the same area as the original area. As a result, the monitoring center telephone 7 of the elevator remote monitoring center only needs to make an incoming call in response to a call from the operator's telephone, so the burden on the operator of the elevator monitoring center can be reduced. Further, in this system, since the transmission signal is transferred to the sales office in the same area as the area of the caller telephone number, the dispatch of workers from the sales office to the site can be performed smoothly.

  In addition, in this system, it can be transferred to a sales office in the area of the local area code according to the local area code of the source telephone number of the input signal already entered. Even if there is a flood of calls from telephones in the area corresponding to the area code, the destinations of the call can be distributed if the area code in the area where the call originates is different. Therefore, the smooth response of the operator to the phone call from the user can be realized.

  In the embodiment described above, the transmission signal transfer control is performed when the transmission source telephone is the user's telephone. However, the present invention is not limited to this, and the control unit of the relay device 6 is not limited thereto. 11 may have a discrimination function. Specifically, first, the control unit 11 stores information on the number of inputs per unit time of the input transmission signal in the storage unit 12. Then, the control unit 11 determines whether or not the stored number of inputs satisfies a predetermined number and whether or not the transmission source telephone is a user's telephone by a determination function.

  The control unit 11 has already input when the number of input signals per unit time satisfies a predetermined number and when the determination function determines that the transmission signal source telephone is the user's telephone. The transfer destination telephone number associated with the transmission source telephone number of the outgoing signal is selected from the transfer destination table stored in the storage unit 12. The control unit 11 transfers the outgoing signal to the telephone corresponding to the telephone number by the transfer control function.

  The present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be omitted from all the components shown in the embodiment. Furthermore, you may combine suitably the component covering different embodiment.

The block diagram which shows the structural example of the elevator remote monitoring system according to embodiment of this invention. The block diagram which shows the internal structural example of the relay apparatus of the elevator remote monitoring system according to embodiment of this invention. The figure which shows an example of a worker telephone number table memorize | stored in the memory | storage part of the relay apparatus of the elevator monitoring system according to embodiment of this invention. The figure which shows an example of the transfer destination table memorize | stored in the memory | storage part of the relay apparatus of the elevator monitoring system according to embodiment of this invention. The flowchart which shows an example of the processing operation of the relay apparatus in the elevator monitoring system according to the embodiment of the present invention.

Explanation of symbols

  DESCRIPTION OF SYMBOLS 1, 2 ... User telephone, 3 ... User telephone, 4 ... Public telephone network, 5 ... Elevator remote monitoring center, 6 ... Relay device, 7 ... Monitoring center telephone, 8 ... Sales office telephone, 11 ... Control part (selection) Function, transfer control function, station number detection function, discrimination function), 12 ... storage section, 13 ... communication interface.

Claims (4)

A telephone handled by a user of the elevator to be monitored and an input means for inputting a transmission signal of the telephone handled by a worker of the elevator;
Storage means for storing information on a source telephone number of the outgoing signal and information on a transfer destination telephone number in association with each other;
When the source telephone of the outgoing signal input by the input means is a telephone handled by the user, the transfer destination telephone number associated with the source telephone number of the input outgoing signal is selected from the storage means. A selection function, a transfer control function for performing transfer control of the outgoing signal to the telephone corresponding to the telephone number selected by the selection function, and a telephone handled by the operator by the telephone that is the source of the outgoing signal input by the input means And a control means having an output function for outputting a call signal to the extension telephone in the case of The control means further has a station number detecting function for detecting an area code and a local area number of a caller telephone number included in a call signal input by the input means,
The caller telephone number stored in the storage means has an area code and a city code,
2. The elevator remote control according to claim 1, wherein the selection function of the control means selects an area code and a transfer destination telephone number associated with the local area code detected by the station number detection function from the storage means. Monitoring device. The control means further has a determination function for determining the number of inputs per unit time of the transmission signal input by the input means,
The selection function of the control means is that the source of the transmission signal input by the input means is a telephone handled by the user, and the number of inputs determined by the determination function satisfies a predetermined number 2. The elevator remote monitoring apparatus according to claim 1, wherein a transfer destination telephone number associated with a transmission source telephone number of an input transmission signal is selected from the storage means.   2. The elevator remote monitoring apparatus according to claim 1, wherein the transfer destination telephone number stored in the storage means is a telephone number of a telephone of a sales office engaged in inspection work of the elevator.

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