JP2007110769A - Telephone communication system and main apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone which is connected to a communication system and allows users to confirm various information while sitting on a seat to respond to the information without adding equipment, such as computers. <P>SOLUTION: A time sharing switch 101 contains a button telephone interface 102, a trunk (TRK) 104, an analog terminal interface 106, a voice interface 103 and a controller 107. The time sharing switch 101 performs the exchange processing of each information of D, B1 and B2 channels between the interfaces and the controller according to directions of the controller 107. For example, the controller 107 controls the time sharing switch 101, the button telephone interface 102 and the TRK 104 according to programs stored in a memory 108 or based on various configuration data stored in the memory 108 and programmable key information, and communication with a computer 30 through an interface 105. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

The present invention relates to a telephone communication system and a main apparatus, and more particularly, to a telephone communication system and a main apparatus in which a digital private branch exchange accommodates an extension terminal such as an office line, a fax machine or a telephone to constitute a system.

2. Description of the Related Art Generally, in a telephone communication system, a digital private branch exchange accommodates an extension terminal such as an office line, a fax, or a telephone to constitute a system. In some cases, a private branch exchange or a host computer connected to the private branch exchange has a mail function such as e-mail, fax mail, and voice mail. Conventionally, a dedicated telephone such as a business phone has been provided with a display means such as an LCD (liquid crystal display) to display a dial, a caller number / name, and the like.

With regard to e-mail, when the host computer is provided with this function, it is accessed via a network by a personal computer to send or receive e-mail. As for voice mail, a voice mail function has been realized by using a key telephone and an exchange. For example, the following methods have been mainly adopted for voice mail using business phones. (1) A system in which a dedicated voice mail device is mounted or connected inside the business phone. (2) An external voice mail device is connected via the communication path interface of the business phone, and a push button (PB) signal. The method is controlled by the above. In order to confirm the recording status, the voice mail device is called from the telephone and the recording status is confirmed by voice, or the presence or absence of mail is confirmed by the lamp display on the telephone.

Furthermore, with regard to faxes, when receiving a fax using a business phone or the like, it is common to connect the fax machine as a terminal of the main device that accommodates the business phone, or install and use a fax machine independently of the business phone. It was.

Conventionally, when emails are introduced to an office, if there is already one computer, you can check and view the email on the desk, but if there is not one computer per person, I had to go to the computer on my desk, so I didn't know if the email was coming. Therefore, there was an inconvenience that I had to go to the computer several times a day to check emails, or to stay in the computer and check everyone's emails and contact them. Even when there is one computer per person, mail cannot be confirmed when the computer is turned off. Therefore, it is necessary to always turn on the power or turn it on every time it is confirmed. If the computer is always turned on, an electricity bill will be charged accordingly. On the other hand, if the power is turned on every time an e-mail is confirmed, the operation is troublesome and it takes time until the computer can be used. Further, when there is not one computer per person, it is inconvenient because it is necessary to go to the computer each time when sending mail. Also, if you are unfamiliar with computer keyboard operations, it takes time to reply to incoming emails and send new emails.

In addition, with the recent spread of the Internet, it is possible to obtain information by browsing homepages and distributing news and mail. Similarly, when using the Internet, in an establishment that does not have one computer per person. There is the inconvenience of going to the computer to get information. Conventionally, with regard to voice mail, the recording status can be confirmed at your seat by calling the voice mail device from the telephone and confirming the recording status by voice, or by checking the presence of mail by displaying the lamp on the telephone. It was. For this reason, it was not possible to confirm how many voice mails were contained, when the mail was recorded, and from whom mail was sent without calling the voice mail device in advance. Moreover, since it was not possible to easily select and listen to the recorded voice mail, it was inconvenient because it was necessary to listen to the recorded voice mail in order.

Conventionally, with respect to a fax, it is not possible to know whether or not a fax has been received by going to the fax machine. For this reason, it is inconvenient because it is necessary to go to the fax machine several times to wait for a fax that you do not know when it will arrive. In general, a fax machine usually has a single number at each office or department, and one fax machine is placed. Even if it is known that the fax has arrived, it is necessary to go to the fax machine.

In general, the connection between a main device such as a business phone and a dedicated telephone generally has a configuration such as 2B + D, for example, a D channel (for example, 16 kbps) for information transmission and a B channel (for example, for voice transmission). In order to display Internet web information and the like on this telephone, it is difficult to display at a sufficient speed because the amount of information is small in the conventional D channel. Further, it is possible to secure a sufficient amount of information by changing the information transmission interface between the main apparatus and the telephone, but the compatibility with the conventional telephone becomes poor. In addition, it is possible to use a new interface while maintaining compatibility by using a conversion adapter or the like, but this greatly increases the price of the system.

In view of the above points, the present invention is a telephone connected to a communication system such as a business phone that is generally introduced into a business place and often installed by one person without adding equipment such as a computer. An object of the present invention is to provide a telephone communication system capable of confirming various information such as e-mail, fax mail, voice mail, internet web, etc. while in his / her seat.

Also, the present invention classifies emails, voice mails, and fax mails, which are different from each other, and various types of information as appropriate, checks them in a list form on the telephone, and selects necessary information. It is an object of the present invention to provide a telephone communication system that can be printed as required. Furthermore, the present invention can realize both a call function and an e-mail function with a single telephone without both a telephone and a computer. An object of the present invention is to provide a telephone communication system capable of simultaneously realizing a plurality of services such as viewing mail.

In addition, the present invention is a telephone communication system that enables e-mail to be sent by operating keys that are normally used such as telephone dial keys, so that even a person unfamiliar with computer key operations can easily send e-mail. The purpose is to provide. Furthermore, the present invention provides a telephone communication system that makes it possible to reply from a telephone by allowing a standard sentence prepared in advance to be replied from the telephone and further attaching a voice recorded from the telephone to a reply mail. For the purpose.

In addition, the present invention can confirm information such as “from whom”, “when”, “how many”, etc., recorded in a list format on a telephone such as a business phone, and recorded. An object of the present invention is to provide a telephone communication system capable of selecting and listening to voice mail. In addition, according to the present invention, information such as “from whom”, “when”, and “how many” of faxes can be confirmed in a list form on a telephone, and a desired fax can be selected and printed. An object of the present invention is to provide a telephone communication system. Furthermore, according to the present invention, when printing various types of e-mail information, an appropriate printer, for example, near the user's seat can be designated, and output can be easily performed without going to a fax machine or other printers. An object of the present invention is to provide a telephone communication system that can be inserted.

According to the first solution of the present invention,
A main unit that accommodates each terminal and station line and performs an exchange process;
A telephone connected to the main unit via first and second audio channels and information channels and having a display and function keys;
A telephone communication system comprising a computer connected to the main unit, storing an extension number, a mail address, and mail information correspondingly, and having a memory for storing a reply fixed sentence;
In the telephone, by operating a first function key, the first function key information is transmitted to the main apparatus through an information channel;
In the main apparatus, when the received function key information is information to be notified to the computer, the received first function key information and extension number are transmitted to the computer,
When the computer recognizes that the first function key information is a key for displaying a mail list, the computer reads out the mail information corresponding to the telephone of the extension number from the memory, and displays the first display regarding the mail list screen. Creating data and sending the first display data to the main device;
In the main device, the first display data is transmitted to the telephone by a second voice channel,
In the telephone, the first display data is received and displayed on the display,
In the state where the mail list screen is displayed, the telephone transmits the second function key information to the main apparatus through an information channel by operating a second function key for displaying desired mail contents. ,
The main apparatus transmits the received second function key information and extension number to the computer,
When the computer recognizes that the second function key information is a key for displaying mail contents, the mail contents selected from the mail information corresponding to the telephone of the extension number are read from the memory, and the mail contents are read. Transmitting the second display data converted into display data to the main unit;
In the main device, the second display data is transmitted to the telephone through a second voice channel,
In the telephone, the second display data is received and displayed on the display,
In the state where the contents of the mail are displayed, the telephone transmits the third function key information to the main unit through the information channel by operating the third function key for displaying the standard reply message list screen. ,
The main device transmits the received third function key information and extension number to the computer,
If the computer recognizes that the third function key information is a key for displaying a list of reply fixed phrases, the computer reads out the reply fixed phrase information from the memory, Creating display data and sending the third display data to the main device;
In the main device, the third display data is transmitted to the telephone through a second voice channel,
In the telephone, the third display data is received and displayed on the display,
In the telephone, the fourth function key information is transferred to the information channel by operating the fourth function key for selecting a sentence to be replied from the displayed standard sentences in the state where the reply standard sentence list screen is displayed. To the main device,
The main device transmits the received fourth function key information and extension number to the computer,
When the computer recognizes that the fourth function key information is a key for replying by a fixed sentence, the outgoing address of the mail that has been displayed is the receiving address, and the mail that corresponds to the telephone that has performed the reply operation. The telephone communication system is provided in which an e-mail including a selected fixed sentence is transmitted using an address as a transmission address.
According to the second solution of the present invention,
A main unit that accommodates each terminal and station line and performs an exchange process;
A telephone connected to the main unit via first and second audio channels and information channels and having a display and function keys;
The main apparatus in a telephone communication system comprising a computer connected to the main apparatus and correspondingly storing an extension number, an e-mail address, and e-mail information and having a memory for storing a reply fixed sentence,
The main device receives the first function key information from the telephone by operating the first function key through an information channel;
In the main apparatus, when the received function key information is information to be notified to the computer, the received first function key information and extension number are transmitted to the computer,
When the main device recognizes that the first function key information is a key for displaying a mail list in the computer, the main apparatus reads out and creates mail information corresponding to the telephone of the extension number from the memory. Receiving first display data relating to the list screen from the computer;
The main apparatus transmits the first display data to the telephone through a second voice channel, causes the telephone to receive the first display data, and causes the display to display the first display data.
The main device receives the second function key information from the telephone through the information channel by operating the second function key for displaying the desired mail content in a state where the mail list screen is displayed. And
The main apparatus transmits the received second function key information and extension number to the computer,
When the main device recognizes that the second function key information is a key for displaying the mail contents in the computer, the mail contents selected from the mail information corresponding to the telephone of the extension number from the memory And receiving the second display data converted into the mail content display data from the computer,
In the main device, the second display data is transmitted to the telephone through a second voice channel, and the telephone is caused to receive the second display data and be displayed on the display.
The main device receives the third function key information from the telephone by the information channel by operating the third function key for displaying the standard reply message list screen while the mail content is displayed. And
The main device transmits the received third function key information and extension number to the computer,
The main apparatus, when the computer recognizes that the third function key information is a key for displaying a list of reply fixed sentence, reads the reply fixed sentence information from the memory and creates the reply fixed form Receiving third display data relating to the sentence list screen from the computer;
In the main device, the third display data is transmitted to the telephone through a second voice channel, the telephone is caused to receive the third display data and displayed on the display,
The main apparatus operates the fourth function key by operating a fourth function key for selecting a sentence to be replied from the displayed fixed sentence in a state where the reply fixed sentence list screen is displayed from the telephone. Receive key information via the information channel,
The main apparatus transmits the received fourth function key information and extension number to the computer, and recognizes the fourth function key information as a key for replying with a fixed sentence to the computer. In this case, the main device is configured to transmit a mail including the selected fixed sentence, with the mail sending address displayed earlier as the receiving address and the mail address corresponding to the telephone that performed the reply operation as the sending address. Is done.

According to the present invention, a telephone connected to a communication system such as a business phone, which is generally installed at a business place and often installed by one person, can be present at his / her seat without adding equipment such as a computer. Various information such as e-mail, fax mail, voice mail, internet web, etc. can be confirmed.
According to the present invention, different mails and various kinds of information such as e-mail, voice mail, and fax mail are classified as appropriate, and they are confirmed in a list form on the telephone, or necessary information is selected. And can be printed as needed. Furthermore, according to the present invention, even if there is neither a telephone nor a computer, it is possible to realize both a call function and an e-mail function with a single telephone. Multiple services can be realized at the same time, such as watching emails.
According to the present invention, it is possible to send an email by operating a key that is normally used such as a dial key of a telephone, and even a person unfamiliar with the key operation of a computer can easily send the email. According to the present invention, it is possible to reply a mail easily by allowing a fixed sentence prepared in advance to be replied from the telephone, and further attaching a voice recorded from the telephone to a reply mail.
According to the present invention, information such as “from whom”, “when”, and “how many” are recorded for voice mail can be confirmed in a list format on a telephone such as a business phone, and recorded. You can select and listen to voicemail. According to the present invention, information such as “from whom”, “when”, and “how many” of faxes can be confirmed in a list form on a telephone, and a desired fax can be selected and printed. Can do. Also, when printing various mail information, you can specify an appropriate printer, for example, near your seat, and you can easily get output without going to a fax machine or other printers. .

FIG. 1 is a block diagram showing the entire system of the present invention. This system includes, for example, a main apparatus 10, a computer 30, a printer 31, a TA (terminal adapter) or modem 32, and various station lines / terminals. The main apparatus 10 accommodates each line such as an ISDN station line, an analog station line, a dedicated line, and various terminals. Examples of the various terminals include an information display telephone 20, a telephone (independent telephone) 21, a key telephone 22, and a fax (FAX) 23. The main apparatus 10 and the information display telephone 20 are connected in, for example, a 2B + D format using B1 and B2 channels (voice) and a D channel (data channel), and an appropriate transmission method such as ping-pong transmission is adopted. Further, the main apparatus and other various terminals and office lines are appropriately connected by a twisted pair line, ISDN line or the like, and an appropriate transmission system is adopted. The main apparatus 10 and the computer 30 are connected by, for example, a voice communication path and an information communication path. Such connection and transmission method are only examples, and the present invention can be applied to a system connected by several appropriate types of B channel, D channel, and speech path. Each configuration will be described in detail below.

FIG. 2 is a block diagram of the information display telephone. The telephone control unit 204 receives various key information, controls the LED (light emitting diode) display 205 and the LCD control unit (liquid crystal display control unit) 202, and the voice call control unit 212 by a program stored in an internal memory. Control, and transmission / reception of the main apparatus interface 216 with the D channel and communication with the main apparatus 10 are performed. The main device interface 216 has, for example, a function of converting D channel, B1 channel, and B2 channel information into 2B + D format and transmitting the information to the main device 10, and 2B + D format information from the main device 10 as D channel, B1 channel, This is disassembled into B2 channels and transmitted to the LCD control unit 202, telephone control unit 204, voice call control unit 212, and the like. Between the main apparatus interface 216 and the main apparatus 10, each channel of 2B + D is transmitted by ping-pong transmission or the like, for example. In the case other than the 2B + D format, the B channel and the D channel are appropriately disassembled and assembled.

The LED indicator 205 displays a lamp for displaying an incoming call from an external line or an internal line, a notification of a new mail, and other states. For example, the LED indicator 205 can notify an incoming call from an outside line or an extension line by blinking the lamp, or can notify when a new mail is received by turning on the lamp. The LCD display 201 is a display for displaying display information and the like sent from the main apparatus 10. The LCD display 201 employs, for example, a liquid crystal display of 12 characters × 9 lines or the like, and can display e-mails and character information services. The LCD control unit 202 temporarily stores information received through the B2 channel in the memory 203, converts the stored information into information of the LCD display 201, and displays the information on the LCD display 201. The memory 203 stores a program for controlling the LCD display 201 and various data, and stores LCD information received through the B2 channel. The memory 203 can also be provided in the LCD control unit 202 or the like.

The telephone function key 206 is a fixed function key provided to use a function of the information display telephone 20 such as a hold key. The outside line key 207 is a key for identifying and connecting a station line connected to the main apparatus 10. One or more of the programmable keys 211 can be set as the outside line key 207. The information function key 208 is a function key for controlling information displayed on the LCD display 201, such as a function key such as F1 key to F3 key and a determination key. The information function key 208 is used, for example, when calling a function such as a received mail list or printing. The cursor key 209 is a key for moving the cursor displayed on the LCD display 201 up and down, left and right, scrolling the screen, and the like. The dial key 210 is a key for inputting dial information in the case of outside line transmission, extension transmission, or the like. The programmable key 211 does not have a fixed function like the telephone function key 206 but is a function key that can be assigned to various functions by setting. For example, the programmable key 211 can register various functions in addition to an external line button (external line key 207). Various keys should be laid out so that frequently used buttons are easy to use.

The voice call control unit 212 performs control such as connecting / disconnecting a voice signal to / from the microphone 213, the speaker 214, the handset 215, etc., or adjusting the volume according to the state at the time of an outside line or extension call, etc. It is. The microphone 213 performs voice input when performing a hands-free call with the handset being placed. The speaker 214 is for listening to various sounds such as a ringtone and the other party's voice. The handset 215 performs transmission and reception for making a call at the time of an outside line and extension call or the like.

FIG. 3 is an external view of the information display telephone 20. In the figure, LCD display 201, LED (light emitting diode) display 205, telephone function key 206, external line key 207, information function key 208, cursor key 209, dial key 210, programmable key 211, microphone 213, speaker 214, transmission / reception A container 215 and the like are shown.

FIG. 4 is a block diagram of the main apparatus. The time division switch 101 accommodates a key telephone interface 102, a trunk (TRK) 104, an analog terminal interface 106, a voice interface 103, a control unit 107, and the like. In addition, the time division switch 101 exchanges each information of the D channel, the B1 channel, and the B2 channel according to an instruction from the control unit 107 between these interfaces and the control unit. The control unit 107 uses, for example, a time-division switch 101, a key telephone interface 102, a TRK 104 based on a program stored in the memory 108 and based on information such as various setting data stored in the memory 108 and key information of programmable keys. And various controls such as control for communication with the computer 30 via the interface 105. The memory 108 also includes a correspondence table between extension numbers and office lines of various terminals such as the information display telephone 20 and their accommodation positions. The interface 105 is provided between the information communication path and the control unit 107, and is an interface for information communication between the main apparatus 10 and the computer 30.

The button telephone interface 102 is an interface for communicating information in the 2B + D format with the corresponding information display telephone 20. The TRK 104 is an interface for connecting the main apparatus 10 and a station line. The analog terminal interface 106 is an interface for connecting an analog interface terminal such as a telephone 21 or a fax machine 23 to the main apparatus 10. The audio interface 103 is an interface for connecting the main apparatus 10 and the computer 30 with audio.

FIG. 5 is a block diagram of a computer. The I / O 301 is an input / output interface for connecting the computer 30 and the main apparatus 10. The CPU (management unit) 305 transmits / receives various types of mails, processes such as creating various types of mails stored in the information memory 310 in a terminal-by-terminal or date-ordered manner, and information with the main device 10. It performs main processing and management in the computer 30 such as transmission and reception. An input unit (KEY) 306 is a keyboard for performing various key inputs connected to or built in the computer 30. A display unit (DISPLAY) 307 is a display for displaying various information connected to or built in the computer.

The information memory 310 includes memories such as an email memory 302, a fax mail memory 303, and a voice mail memory 304, and stores information such as mail and news. The e-mail memory 302 is a memory for storing e-mail information received from the I / O 301. A fax mail memory 303 is a memory for storing fax mail information received from the I / O 301. The voice mail memory 304 is a memory for storing voice mail information received from the I / O 301. The edit memory 311 is a memory that stores information by editing information in the information memory 310 or the like for each extension number or for each terminal. The fixed phrase memory 312 stores a fixed phrase for replying to each mail or the like. The fixed sentence can be set in advance in an appropriate format such as e-mail, fax mail, voice mail, or stored by a registration operation.

Next, the configuration of the memory 310 that manages a plurality of types of mail in an integrated manner will be described in detail. When mails such as e-mail, voice mail, and fax mail are received by the computer 30 by a general mail receiving means, the received mail is stored in the memory 310 for each mail type.

FIG. 6 shows a configuration diagram of the email memory. In the case of e-mail, the e-mail memory 302 stores the received address / sender mail address / received date / time / title / email text, etc. in order of date. When one mail is transmitted to a plurality of addresses, the plurality of addresses may be stored in the reception address portion. For example, the place “E001” has a reception address “100 @ abc”, a caller “999 @ xyz”, a reception date and time “991010, 12:30”, a title “work case”, and a text “Tomorrow's meeting ... Is stored. For example, E002 and E003 store emails addressed to the same reception address 102 @ abc.

FIG. 7 shows a configuration diagram of the voice mail memory. In the case of voice mail, voice data is recorded in the voice mail memory 304 and at the same time, the extension number (reception number) of the information display telephone 20 that notifies the recorded voice and the caller number acquired as number display information And the reception date and time, audio data, and the like are stored. For example, V001 stores a reception number “100”, a caller “0331234567”, a reception date and time “991011, 13:50”, and voice data “corresponding voice data”.

FIG. 8 shows a configuration diagram of the fax mail. In the case of fax mail, when receiving a fax from an external line, image data is stored in the fax mail memory 303 and at the same time, the extension number (reception number) of the information display telephone 20 that notifies the reception of the transmitted fax. The caller number acquired as the number display information or notified from the exchange or the network, the reception date and time, the image data, and the like are stored. When a plurality of information display telephones 20 for notifying receipt of each mail fax are stored, the plurality of extension numbers may be stored in the reception number column, or a plurality of locations (Foon And Foom etc.) may be provided to store the contents of the fax mail.

FIG. 9 shows a configuration diagram of the editing memory. The editing memory 311 stores a mail address, the number of mails, the number of unread mails, and a plurality of mail information for each extension number. As the mail information, there are 1 to n plural areas, and the mail type / location, sender, reception date and time, title, etc. are stored in each area. The mail types such as the email memory 302, the fax mail memory 303, the voice mail memory 304, etc. can be identified by the mail type / location. For example, an extension number “100”, a mail address “100 @ abc”, a mail number “4”, a number of unread mails “0”, and mail information (E001, V001, etc.) are stored in the information display telephone 20 of the extension number 100. Has been. The operation of the present invention will be described below using a flowchart.

10 and 11 are a flowchart and a sequence diagram for a method of managing a plurality of types of received mails in an integrated manner and displaying the mails on the information display telephone 20. In the sequence diagram, CCU corresponds to the control unit 107 and CSI corresponds to the interface 105, respectively. In the following description, the reference numbers in the flowchart and the sequence diagram correspond to each other.

FIG. 12 shows an example of an explanatory diagram of a standby screen (information display) of the information display telephone 20. This shows a display example of the LCD display 201 of the information display telephone 20. The main apparatus 10 separates this information into the B2 channel by the interface 105 and the control unit 107, and transmits it to the information display telephone 20 via the time division switch 101 and the key telephone interface 102. Such information is obtained by the computer 30 via the Internet or the like, and is sent from the computer 30 to the main apparatus 10 via an information communication path. The display example here is “weekly weather forecast”, but a standby screen can be set according to the user's preference, for example, displaying information on “stock market” or the like.

Here, as an example, an operation when a new e-mail is received at a mail address corresponding to the information display telephone 20 with the extension number 100 will be described. If the information display telephone 20 with the extension number 100 and its own address 100 @ abc has already confirmed the mail received so far, the lamp (LED indicator 205) notifying that the information display telephone 20 has received the mail disappears. Yes. When a new e-mail is received at its own address 100 @ abc in this state, it is stored in the e-mail memory 302 (FIG. 6) of the computer (step 101). At this time, data such as the sender of the mail, the reception date / time, and the title are also stored in the area corresponding to the extension number 100 which is the information display telephone 20 corresponding to the reception address 100 @ abc by the editing memory 311 (FIG. 9). The number (for example, +1) is stored in the number of mails and the number of unread mails (step 102). Similarly, when the voice mail and the fax mail are stored in the voice mail memory 304 and the fax mail memory 303 as shown in FIGS. 7 and 8, the information is transferred and stored in the editing memory 311 by the CPU 305. . Furthermore, as necessary, the data is edited and managed in order of reception date and time by the CPU 305 regardless of the type of mail.

When the number of unread mails is 1 or more, the CPU 305 notifies the main apparatus 10 via the information communication path that the information display telephone 20 with the extension number 100 has received a new mail. In the main apparatus 10, the information is received by the control unit 107 via the interface 105. The control unit 107 converts the information into information to be transmitted to the information display telephone 20, and the information display telephone 20 from the key telephone interface 102 through the D channel. Send to. The information display telephone 20 receives the information and displays a lamp for receiving mail on the LED display 205 under the control of the telephone control unit 204 (step 103).

In the information display telephone 20 on which the lamp for notifying mail reception is displayed, the information function key 208 (decision key) is pressed to display the mail list in order to confirm the mail. The key information read by the telephone control unit 204 is notified to the main apparatus 10 via the main apparatus interface 216 by the D channel. In the main apparatus 10, the D channel is separated via the key telephone interface 102 and is received by the control unit 107 via the time division switch 101. The control unit 107 determines that the received information is information to be notified to the computer, adds an extension number, and transmits key information from the interface 105 to the computer 30 via the information communication path (step 104).

When the computer 30 receives the key information by the CPU 305 and recognizes that it is a key for displaying a mail list, the computer 30 converts the mail information related to the information display telephone 20 of the extension number 100 from the editing memory 311 into display data and displays it. Data is notified to the main apparatus 10 via the information communication path (step 105). The display data may include information such as extension numbers and addresses, or may be added as a header. Information regarding the reception number can also be stored in the main apparatus 10 and used when display data is received from the computer 30.

In the main apparatus 10, the display data is received by the control unit 107, and when the control unit 107 recognizes that the received information is display data, it is converted into information to be transmitted to the information display telephone 20, and the time is transmitted by the B2 channel. The information is transmitted from the key telephone interface 102 to the information display telephone 20 via the division switch 101. In the information display telephone 20, the display data of the B2 channel is separated by the main apparatus interface 216, and the display data is received by the LCD control unit 202 and displayed as a mail list on the LCD display 201 (step 106).

Here, a display example of the mail list is shown. FIG. 13 shows an example of an explanatory diagram of the mail list screen of the information display telephone. Here, the first character of each line indicates that M = E-mail and V = voice mail F = fax mail. In this screen, for example, the date and time are displayed, and it is shown that an e-mail is received from 10:00 October 1st, Taro Suzuki.

In the first state of the mail list display, for example, the first mail is displayed as a cursor. When the cursor movement key 209 (▽ and △) is pressed to select a mail other than the first mail, key information (including extension number and cursor information) is transmitted to the computer 30 as described above, and display data is displayed from the computer 30. Is transmitted to the information display telephone 20, and a cursor is displayed at the position of the selected mail (step 107).

Next, when the information function key 208 (decision key) is pressed while the cursor is placed on the mail whose contents are to be viewed, the key information (including the extension number and the decision key information) is received by the CPU 305 of the computer 30 as described above. Is done. In the computer 30, the CPU 305 recognizes that the key information is a key for displaying mail contents, and further recognizes that the corresponding mail is an email from the editing memory 311. Is converted into display data and transmitted to the main apparatus 10 (step 108). The information display telephone 20 receives the display data, and the display data is displayed on the LCD display 201 of the information display telephone 20 in the same manner as the list display (step 109). In addition, what is necessary is just to repeat the above-mentioned process, when displaying another mail.

Next, a display example of the mail contents is shown. FIG. 14 shows an example of an explanatory diagram of a mail content screen of the information display telephone. Here, as an example, e-mail content and the like are shown. The mail contents can be scrolled with the cursor movement key 209 or the like.

Next, FIG. 15 shows a flowchart in the case where the mail display function and the telephone call function in the information display telephone are used together. Here, as an example, an operation will be described in the case where it is necessary to make a call to a sender or other person (external line or extension) of an e-mail or the like while displaying an e-mail or the like. It is assumed that appropriate screens such as a standby screen (information display), a mail list screen, and a mail content screen are being displayed (step 201) according to the above-described flowchart. Here, when an outside line call is desired (step 202), when the handset of the information display telephone 20 is off-hooked and the outside line key 207 or the like is pressed, the key information read by the telephone control unit 204 is transferred to the main unit interface 216 via the D channel. Is notified to the main device 10. In the main apparatus 10, key information (including extension number and calling information) is received by the control unit 107 via the D channel via the key telephone interface 102 and the time division switch 101. The control unit 107 controls the time division switch 101 and the TRK 104 using the key information, and connects the information display telephone 20 to the office line via the time division switch 101 and the TRK 104 using the B1 channel (step 203).

Furthermore, by operating the dial key 210 on the information display telephone 20, the control unit 107 of the main apparatus 10 is similarly notified via the D channel, and the control unit 107 controls the TRK 104 to send a dial to the office line. Connected to the station line partner via the B1 channel. At this time, since the mail display is performed on the B2 channel, the information display telephone 20 is not affected even if a call is made by calling the local line, and the mail is continuously displayed during the call (step 204). ). In addition, when it is desired to make a call with another information display telephone 20, telephone 21, key telephone 22, etc., a similar connection can be executed by pressing an appropriate key, an extension key, and a partner number as necessary. If a B channel is available during a call, another call can be made simultaneously.

Next, a case is assumed in which another mail is viewed on the information display telephone 20 while an appropriate screen is displayed (step 201) such as when a mail is displayed, during an external line / internal call, or during the processing of both. In this case (step 205), as described above, when the information function key 208 and the cursor movement key 209 are pressed, the key information read by the telephone control unit 204 is respectively transmitted via the main device interface 216 via the D channel. The device 10 is notified. In the main apparatus 10, the control unit 107 receives the data through the D channel via the key telephone interface 102 and the time division switch 101. The control unit 107 determines that the received information is information to be notified to the computer, adds an extension number, and transmits key information from the interface 105 to the computer 30 (step 206). The computer 30 recognizes that the key information is a key for the operation for viewing the next mail by the CPU 305, and the next mail information of the information display telephone 20 of the extension number 100 is displayed as display data from the editing memory 311 and the information memory 310. The display data is converted and notified to the main apparatus 10 via the information communication path. In the main apparatus 10, the information is received by the control unit 107 via the interface 105, and when the control unit 107 recognizes that the information is display information, it is converted into information to be transmitted to the information display telephone 20 and is converted by the B2 channel. The information is transmitted to the information display telephone 20 after passing through the time division switch 101 and the key telephone interface 102. In the information display telephone 20, the information is received by the LCD control unit 202 via the main apparatus interface 216 and mail is displayed on the LCD display 201. At this time, since the call is being performed on the B1 channel, the call can be continued without being affected even if the information display telephone 20 performs an operation for displaying the next mail (step 207).

Further, when the call is terminated during the call (step 208), when the handset 215 is on-hooked, the on-hook information read by the telephone control unit 204 is notified to the main apparatus 10 via the main apparatus interface 216 by the D channel. Is done. In the main apparatus 10, the on-hook information is received by the control unit 107 via the D channel via the key telephone interface 102 and the time division switch 101. The control unit 107 controls the time division switch 101 and the TRK 104 according to the on-hook information, and disconnects the office line connected to the information display telephone 20 through the B1 channel (step 209).

Next, FIG. 16 and FIG. 17 show a flowchart and sequence diagram for mail reply. Here, the operation in the case where a mail reply is made to the received mail will be described.

After displaying appropriate information such as e-mail on the information display telephone 20 by the method described in the flowcharts of FIGS. 10 and 15 and confirming the mail content (step 301), it is necessary to reply to the mail. Assume a certain case. In this case, for example, the information function key 208 (F2 key or the like) is pressed to display a standard reply message (step 302). Then, the key information read by the telephone control unit 204 is notified to the main apparatus 10 via the main apparatus interface 216 by the D channel. In the main apparatus 10, the key information is received by the control unit 107 by the D channel via the key telephone interface 102 and the time division switch 101. The control unit 107 determines that the received information is information to be notified to the computer 30, and transmits key information with an extension number to the computer 30 from the interface 105 (step 303).

The computer 30 recognizes that the received key information is a reply key, reads the reply fixed sentence from the fixed sentence memory 312 and converts it into display data (step 304). The computer 30 notifies the converted display data to the main apparatus 10 via the information communication path. The main device 10 receives the information by the control unit 107. When the control unit 107 recognizes that the received information is display data, the control unit 107 converts the information into information to be transmitted to the information display telephone 20 and converts it to the button telephone interface via the B2 channel. The information is transmitted from 102 to the information display telephone 20 (step 305). In the information display telephone 20, the display information is received by the LCD control unit 202 via the main unit interface 216, and a fixed phrase is displayed on the LCD display 201 (step 306).

Next, a display example of a fixed phrase is shown. FIG. 18 is an example of an explanatory diagram of a mail reply screen. This screen displays frequently used fixed phrases.

In the information display telephone 20, when the information function key 208 (Δ or ▽) is pressed to select a sentence to be returned from the displayed standard sentence, the key information is transmitted to the computer 30 and displayed from the computer 30 as described above. Data is transmitted to the information display telephone 20, and a cursor is displayed at the position of the selected fixed sentence (step 307). In the information display telephone 20, by pressing the information function key 208 (decision key) (step 308), key information (including extension number and decision information) is transmitted to the computer 30 in the same manner as described above (step 308). By receiving the decision key, the computer 30 can send an e-mail using the e-mail address that was initially displayed as the e-mail address and the e-mail address corresponding to the information display telephone 20 that performed the reply operation. Yes (step 309).

As a result, it is possible to reply easily by operating the dial key of the information display telephone 20 a plurality of times as compared with inputting characters or inputting characters using a keyboard. By storing the text in the fixed text memory 312 of the computer 30, a more appropriate reply can be obtained.

Further, although not described in this flowchart, when it is desired to send back a little more detailed contents other than the standard sentence, the reply contents can be recorded and the voice data can be attached to the reply mail and returned. Specifically, for example, when the information function key 208 (F3 or the like) is pressed for voice reply before the information function key 208 (decision key) is pressed for voice reply in step 308, the computer 30 and the main The voice communication path between the devices 10 is connected by the B1 channel, and the voice spoken from the handset 215 or the microphone 213 of the information display telephone 20 is stored as voice data in the fixed sentence memory 312 of the computer 30, and thereafter the information function key 208 When the (determine key) is pressed, the voice data stored in the returned e-mail is attached and transmitted. The fixed text can be selected on the mail reply screen in correspondence with fax and voice mail, and these various mails can be returned from the fixed text memory 312.

Further, by operating the information function key during an appropriate screen display or during a call, the screen or the like can be displayed by the appropriate printer 31.

In particular, the present invention can be widely used for a telephone communication system and a main apparatus that constitute a system by accommodating extension terminals such as office lines, faxes, and telephones in a digital private branch exchange.

System Block diagram showing the entire system of the present invention. The block diagram of an information display telephone. The external view of an information display telephone. The block diagram of a main apparatus. The block diagram of a computer. The block diagram of e-mail memory. The block diagram of a voice mail memory. The block diagram of a fax mail. The block diagram of an edit memory. The flowchart about the method of managing the received multiple types of mail in an integrated manner and displaying the mail on the information display telephone. FIG. 6 is a sequence diagram for a method of managing a plurality of types of received mail in an integrated manner and displaying the mail on an information display phone. Explanatory drawing of the standby screen (information display) of an information display telephone. Explanatory drawing of the mail list screen of an information display telephone. Explanatory drawing of the mail content screen of an information display telephone. The flowchart in the case of using together the mail display function and telephone call function in an information display telephone. The flowchart about a mail reply. The sequence diagram about mail reply. Explanatory drawing of a mail reply screen.

Explanation of symbols

10 --- main device, 20 --- information display telephone, 21 --- telephone (independent telephone), 22 --- button telephone, 23 --- fax, 30 --- computer, 31 --- printer, 32 --- TA or modem, 101--time division switch, 102 --- button telephone interface, 103 --- voice interface, 104--trunk (TRK), 105 --- interface, 106 --- Analog terminal interface, 107 --- Control unit, 108 --- Memory

Claims (5)

A main unit that accommodates each terminal and station line and performs an exchange process;
A telephone connected to the main unit via first and second audio channels and information channels and having a display and function keys;
A telephone communication system comprising a computer connected to the main unit, storing an extension number, a mail address, and mail information correspondingly, and having a memory for storing a reply fixed sentence;
In the telephone, by operating a first function key, the first function key information is transmitted to the main apparatus through an information channel;
In the main apparatus, when the received function key information is information to be notified to the computer, the received first function key information and extension number are transmitted to the computer,
When the computer recognizes that the first function key information is a key for displaying a mail list, the computer reads out the mail information corresponding to the telephone of the extension number from the memory, and displays the first display regarding the mail list screen. Creating data and sending the first display data to the main device;
In the main device, the first display data is transmitted to the telephone by a second voice channel,
In the telephone, the first display data is received and displayed on the display,
In the state where the mail list screen is displayed, the telephone transmits the second function key information to the main apparatus through an information channel by operating a second function key for displaying desired mail contents. ,
The main apparatus transmits the received second function key information and extension number to the computer,
When the computer recognizes that the second function key information is a key for displaying mail contents, the mail contents selected from the mail information corresponding to the telephone of the extension number are read from the memory, and the mail contents are read. Sending the second display data converted into display data to the main device;
In the main device, the second display data is transmitted to the telephone through a second voice channel,
In the telephone, the second display data is received and displayed on the display,
In the state where the contents of the mail are displayed, the telephone transmits the third function key information to the main unit through the information channel by operating the third function key for displaying the standard reply message list screen. ,
The main device transmits the received third function key information and extension number to the computer,
If the computer recognizes that the third function key information is a key for displaying a list of reply fixed phrases, the computer reads out the reply fixed phrase information from the memory, Creating display data and sending the third display data to the main device;
In the main device, the third display data is transmitted to the telephone through a second voice channel,
In the telephone, the third display data is received and displayed on the display,
In the telephone, the fourth function key information is transferred to the information channel by operating the fourth function key for selecting a sentence to be replied from the displayed standard sentences in the state where the reply standard sentence list screen is displayed. To the main device,
The main device transmits the received fourth function key information and extension number to the computer,
When the computer recognizes that the fourth function key information is a key for replying by a fixed sentence, the outgoing address of the mail that has been displayed is the receiving address, and the mail that corresponds to the telephone that has performed the reply operation. The telephone communication system, wherein an e-mail including a selected fixed sentence is transmitted using an address as a transmission address.   In the telephone, when the fifth function key is operated before operating the fourth function key, the computer creates an audio file from the voice input from the telephone, and the fourth function key is operated. The telephone communication system according to claim 1, wherein when the function key is recognized to be operated, the voice file is attached to the mail and transmitted. In the state where the mail list screen or the mail information is displayed, the telephone transmits the call key information to the main device through an information channel by operating the call key for a call.
3. The telephone communication system according to claim 1, wherein the main apparatus connects the telephone to the other telephone through a first voice channel based on the call key information. A main unit that accommodates each terminal and station line and performs an exchange process;
A telephone connected to the main unit via first and second audio channels and information channels and having a display and function keys;
The main apparatus in a telephone communication system comprising a computer connected to the main apparatus and correspondingly storing an extension number, an e-mail address, and e-mail information and having a memory for storing a reply fixed sentence,
The main device receives the first function key information from the telephone by operating the first function key through an information channel;
In the main apparatus, when the received function key information is information to be notified to the computer, the received first function key information and extension number are transmitted to the computer,
When the main device recognizes that the first function key information is a key for displaying a mail list in the computer, the main apparatus reads out and creates mail information corresponding to the telephone of the extension number from the memory. Receiving first display data relating to the list screen from the computer;
The main apparatus transmits the first display data to the telephone through a second voice channel, causes the telephone to receive the first display data, and causes the display to display the first display data.
The main device receives the second function key information from the telephone through the information channel by operating the second function key for displaying the desired mail content in a state where the mail list screen is displayed. And
The main apparatus transmits the received second function key information and extension number to the computer,
When the main device recognizes that the second function key information is a key for displaying the mail contents in the computer, the mail contents selected from the mail information corresponding to the telephone of the extension number from the memory And receiving the second display data converted into the mail content display data from the computer,
In the main device, the second display data is transmitted to the telephone through a second voice channel, and the telephone is caused to receive the second display data and be displayed on the display.
The main device receives the third function key information from the telephone by the information channel by operating the third function key for displaying the standard reply message list screen while the mail content is displayed. And
The main device transmits the received third function key information and extension number to the computer,
The main apparatus, when the computer recognizes that the third function key information is a key for displaying a list of reply fixed sentence, reads the reply fixed sentence information from the memory and creates the reply fixed form Receiving third display data relating to the sentence list screen from the computer;
In the main device, the third display data is transmitted to the telephone through a second voice channel, the telephone is caused to receive the third display data and displayed on the display,
The main apparatus operates the fourth function key by operating a fourth function key for selecting a sentence to be replied from the displayed fixed sentence in a state where the reply fixed sentence list screen is displayed from the telephone. Receive key information via the information channel,
The main apparatus transmits the received fourth function key information and extension number to the computer, and recognizes the fourth function key information as a key for replying with a fixed sentence to the computer. In this case, the main apparatus is configured to transmit a mail including the selected fixed sentence, with the transmission address of the previously displayed mail as the reception address and the corresponding mail address as the transmission address. The main device receives the call key information through the information channel by operating the call key for a call while the mail list screen or the mail information is displayed from the telephone,
5. The main apparatus according to claim 4, wherein the main apparatus is configured to connect the telephone to the other telephone through a first voice channel based on the call key information.

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