JP2007066273A - Excretion care supply and service evaluation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To create a value evaluation system which quantitatively measures usability/value of a product and service provided by a manufacturer and provides the information to a facility, for improving selection tendency of excretion care supplies (diapers) in the facility where cost performance is emphasized, which could be the cause of deterioration in excretion care quality and deterioration in the working environment or a greater burden on the mind and body of care workers provided at the facility. <P>SOLUTION: The system has a questionnaire 002 having a question group concerning three evaluation items in an excretion care service, an input device 003 for inputting answer data collected by the questionnaire 002, a computer 004 including a memory device 005 for retaining inputted data and a program for generating a report 006 by processing data, and the report 006 generated thereby. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

Detailed Description of the Invention

The present invention is an in-house product provided to a nursing care welfare facility / hospital (hereinafter referred to as a facility) that accommodates elderly persons with incontinence symptoms by a business operator (hereinafter referred to as a manufacturer) that sells excretion aids (adult diapers). And a system for evaluating the usefulness and value of the service.

Traditionally, the “QOL evaluation method” has been well-known as a method of measuring “quality of life”, which is difficult to quantify, and is especially important for the elderly and disabled in the medical and welfare fields. Is growing. However, this evaluation method is generally recognized by academic statistical surveys and facilities as being used mainly for the establishment of treatment policies and nursing care policies at its own facilities, and is not intended for industrial use. There wasn't.

Problems to be solved by the invention

Currently, the elderly population in Japan is about 25 million, and the so-called baby boom generation will enter the early elderly generation in 2015. Under these circumstances, the importance of long-term care services at facilities has been increasing year by year, and the revision of the Long-term Care Insurance Law has made it mandatory to publicly disclose information on third-party evaluations regarding long-term care services provided by facilities since FY2006. . However, on the other hand, the revision of the Long-term Care Insurance Law will cause the facility to face a substantial decrease in nursing care rewards.In other words, the facility is required to provide higher-quality care services while keeping costs down. Yes.

In addition, there are many cases where facilities are forced to reduce the cost and improve the quality of long-term care services, and there are many cases where the staff involved in long-term care are forced to overburden the work, and the number of care staff who are physically and mentally ill is increasing. In addition, the high turnover rate of care workers compared to other occupations is famous, and it is also a new memory that unpaid articles for overtime pay for care workers at the facility buzzed the newspaper. The impact on the mind and body of the care worker's work environment and excessive work is considered to be a cause of the deterioration of the quality of the care service. There is a need to reduce mental and physical burdens together with efficient cost management.

However, there is currently no established method for quantitatively assessing the quality of care services, the work environment of caregivers, and the state of burden on the mind and body. For example, when a facility selects an excretion aid, it is provided along with it. any manufacturer of a product how the facility excretion care services of quality improvement and nursing staff of the business environment improvement and mental and physical burden because it is difficult to quantitatively compare how useful for of including the services that are However, there is a strong tendency to select excretion aids with emphasis only on the low price, and this trend further creates a vicious circle in which the quality of excretion care services deteriorates or the work environment of care workers deteriorates.

In order to solve the above-mentioned problems, the present invention provides three evaluation items related to facility excretion care services ("degree of individual excretion care implementation", "degree of care staff's work environment and mental and physical burden", "cost of investment in excretion care services" ”, Hereinafter referred to as three evaluation items), and an evaluation system that enables facilities to select appropriate products and services for improving the quality of excretion care services by quantifying and measuring and evaluating them It is an issue to provide.

Means for solving the problem

In order to solve the above-mentioned problems, the present invention sets up three evaluation items related to the excretion care service, and forms a questionnaire composed of a group of questions adopting a multi-stage evaluation method in order to quantify and measure them. An input device for inputting the data collected by the computer, a storage device for holding the data input by the input device, a computer having a program for processing the held data and generating a standard report, and generated and provided to the facility It is composed of reports.

First, the invention according to claim 1 will be described. The questionnaire is composed of a plurality of question groups for measuring each item in the three evaluation items, and each question adopts a multi-stage evaluation method so that the answers are quantified and measured. The questionnaire is implemented for a plurality of care workers in the customer facility, and data collected therein is input by an input device and held in a storage device in a computer. In the data held in the storage device, the average value of the answers collected for each question is first calculated by the program in the computer, and then the answers in all questions prepared to evaluate each item for every three evaluation items The average value of is calculated. This makes it possible to quantify and evaluate the average value between each question and each item and the balance. In addition, when a report to be provided to the facility is generated, these average values can be visually understood in a more easily understandable manner by using a radar chart graph with each question and each evaluation item as an index. To do.

Next, the invention according to claim 2 will be described. When the manufacturer uses this evaluation system, first, the above-described series of processes is performed before the company starts providing its products and services to the facility. Next, after the start of the provision of products and services from the manufacturer, the same process is carried out again after a certain period (half year to one year) has passed. This allows us to quantitatively evaluate the usefulness and value of products and services by comparing the average value changes and differences between the same questions and items before and after the start of provision of products and services. enable.

Embodiment of the Invention

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is an overall configuration diagram of an evaluation system according to an embodiment of the present invention. In FIG. 1, 001 indicates a facility that uses the present system, and 002 indicates a questionnaire executed for the facility 001. The data of the questionnaire 002 distributed / collected at the facility 001 is input by the input device 003, held in the storage device 005 existing in the computer 004, and generated as a report 006 after being processed by the program existing in the same computer 004. Is done. The report 006 is provided to the facility 001 through paper / e-mail or Internet media.

Next, each element constituting the system shown in FIG. 1 will be described with an example. FIG. 2 shows an example of the questionnaire 002. In particular, Questionnaire 002a is composed of multiple questions to evaluate the items of “Quality of Excretion Care Service” and “Worker's Work Environment and Mind and Body Burden” among the three evaluation items. It is implemented for care workers who are involved in the provision. Questionnaire 002b is for evaluating the item “Investment costs for excretion care services”, “Purchase cost of excretion aids” “Labor care services (diaper replacement labor, skin care labor, cover It consists of multiple questions for collecting numerical indicators to evaluate the total cost in “Laundry labor” cost ”and“ Disposal cost of used paper diapers ”. It is carried out for the head.

FIG. 3 shows the structure of the storage device 005 of FIG. In the storage device 005 existing in the computer 004, one recording sheet 007 is assigned to one facility where the present system is implemented, and one recording sheet 007 is an answer to a questionnaire collected at the facility. A plurality of matrix tables 008 are configured so that data is recorded separately before and after the provision of products and services. The matrix table 008 is composed of the number of rows for the questions constituting the questionnaire on the vertical axis and the number of columns for the number of collected questionnaires on the horizontal axis. When the answer data of the questionnaire is recorded in this matrix table 008, the program causes the computer to function. First, the average value of the answer data of the questionnaire collected for each question in the matrix table 008 is calculated, and then the evaluation three items The average value of the answer data of all questions constituting each item is calculated. By carrying out this process before and after the start of product and service provision from the manufacturer, a plurality of matrix tables 008 in one recording sheet 007 hold the average value for each question and each item. By comparing those average values of the same question and the same item between the matrix 008, it is possible to quantitatively confirm the change / difference of the average value before and after the provision of products and services.

FIG. 4 shows an example of a report 006 that is automatically generated by the server 004. In the sheet structure of report 006, one sheet is assigned to each of the three evaluation items, and one sheet is further divided into upper and lower parts, and the upper part is a group of questions before provision of products and services from the manufacturer, and the lower part after provision is started. A radar chart graph with the index as the index is displayed. 006a is an example thereof. Similarly, a sheet relating to a triangular radar chart graph using the three evaluation items as an index is also generated. 006b is an example thereof.

The invention's effect

As described above, facilities and products provided by manufacturers using this system are quantified from the measurement data on the three evaluation items in terms of improving the quality of care services provided to elderly people who are moving in or hospitalized from the facilities. Evaluation becomes possible. In addition, when choosing an excretion aid (diaper), it is not just a matter of low price, but the product and service improve the quality of excretion care service and the work environment of the care staff involved. It is possible to select how much it is useful for reducing the burden objectively with numerical values and considering the balance with cost. At the same time, manufacturers are given the opportunity to prove the usefulness and value of their products and services, and it is possible to prove the value with numerical values for facilities.

It is a whole lineblock diagram showing the value evaluation system concerning the embodiment of the present invention. It is an Example of the questionnaire 2 of FIG. It is a block diagram of the computer 4 of FIG. It is an Example of the report 6 of FIG.

Explanation of symbols

001 Facility 002 Questionnaire 002a “Quality of excretion care service” “Career's work environment and burden on mind and body” Example 002b “Investment cost for excretion care service” Example 003 (Input of collected data) ) Input device 004 (Contains storage device and program) Computer 005 Storage device 006 (For provision to facilities) Report 006a (Comparison before and after product / service provision on a question basis) Example of report 006b (Item basis) Report example 007 (sheet before and after product / service provision comparison) Recording sheet 008 Matrix table

Claims (2)

A facility that sells excretion aids (adult diapers) (hereinafter referred to as a manufacturer) with regard to products and services provided to nursing care welfare facilities / hospitals (hereinafter referred to as facilities) that accommodate elderly people with incontinence symptoms The three evaluation items ("Individual Excretion Care Implementation", "Career's Work Environment, It is a system that measures and evaluates quantitatively from the viewpoint of “the burden on the mind and body” and “investment care service investment cost” (hereinafter referred to as three evaluation items). A multi-stage evaluation method is used to quantify the three evaluation items. Questionnaire composed of the adopted question group, input device for inputting data collected by the questionnaire, storage device for holding data input by the input device, and holding And a computer with a program for generating a processed standard reports data, products and services evaluation system consisting of reports provided to the generated facility by a computer. As a means for performing the measurement and evaluation described in claim 1, the manufacturer first carries out the above questionnaire before providing the company's products and services to the facility, and from the answer data to the question group of the collected questionnaire Measure the three evaluation items at the facility, then perform the same measurement after a certain period from the start of product and service provision, compare the measurement results before and after product and service provision, and quantify the differences and changes A product and service evaluation system characterized by evaluating the usefulness and value of three evaluation items with numerical values.

Images