JP2007019922A - Information server, information terminal, setting notification system, setting notifying method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve efficiency of a service to an inquiry to a provider call center, etc., and to eliminate the need of referring to an operation manual by a user. <P>SOLUTION: An information server 200 stores set information of a portable communication terminal transmitted from the portable communication terminal 100 in a terminal information DB 203, presents the set information of the portable communication terminal 100 and setting changeable contents to an information terminal 300, and outputs change information to the portable communication terminal 100 from a set change indicating part 204 when receiving a set information change request from the information terminal 300. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a technique for prompting a user to self-solve a setting state of a mobile phone or the like.

  Conventionally, a mobile phone has been able to limit, for example, an output function of a musical sound by various function settings of the user.

  However, the various function settings for the mobile phone described above are not a problem as long as the user is familiar with the settings, but if that is not the case or if the user has forgotten the previously set contents, the user will be in trouble. There is a possibility of misunderstanding.

  In addition, there are many users who do not know the function settings of the mobile phone body when the instruction manual is lost.

  Here, the database operation site is provided with a database such as a communication protocol for mobile phones and software such as function programs or user stored data, and the user connects to a desired database operation site via a telephone line, and the database data By rewriting the memory contents of the protocol program storage area and the function program storage area, the user can download the communication protocol and function program of the mobile phone without having to manually bring the mobile phone to a predetermined service center. Techniques that can be added, modified, and changed as appropriate have been proposed (see, for example, Patent Document 1).

In addition, the system management server stores a storage unit that stores customer data for each information device, a setting unit that voluntarily sets customer data in the storage unit or sets an external request according to a request from the outside, and the setting unit sets A notification section that voluntarily notifies the corresponding information device to the corresponding information device or in response to an external request, so that data related to the button telephone device such as function setting data and customer data can be There has been proposed a technique that can be easily obtained without requesting (see, for example, Patent Document 2).
JP 2000-341758 A JP 2002-111868 A

  However, the conventional example described above has the following problems.

  Due to misidentification of the occurrence of a malfunction based on various function settings, the user will contact the call center of the communication service provider, the contact point of the terminal manufacturer, and further the shop or dealer of the communication service provider. As telephones become more and more multifunctional, the number of inquiries has been increasing year by year, and the number of handling operations such as call centers has increased, and users themselves have to search for instruction manuals and read the necessary parts. It was.

  The present invention has been made in view of the circumstances described above, and its purpose is to make work for inquiries from business call centers more efficient and make it unnecessary for users to refer to instruction manuals. It is.

  In order to solve the above problems, the present invention provides a storage unit that stores setting information of a mobile communication terminal transmitted from the mobile communication terminal, and presents the setting information and setting changeable contents of the mobile communication terminal to the information terminal. And a control unit that controls to output change information to the mobile communication terminal when a setting information change request is received from the information terminal.

  Moreover, this invention provides an information terminal provided with the display part which displays the setting changeable content of the setting information of the portable communication terminal shown from the information server, and the output part which outputs a setting information change request.

  Further, the present invention is a setting notification system including a mobile communication terminal, an information server, and an information terminal that are respectively connected via a communication network, wherein the mobile communication terminal transmits and receives setting information. And a setting change processing unit that accepts the change information and changes the setting content when the change information for the setting information transmitted via the wireless unit is received, and the information server receives the change information from the portable communication terminal. A storage unit for storing the transmitted setting information, and presenting the setting information and setting changeable contents of the portable communication terminal, and outputting the change information to the portable communication terminal when receiving a setting information change request A control unit that controls the information terminal, a display unit that displays setting changeable content presented from the information server, and an output that outputs a setting information change request Providing setting notification system comprising and.

  According to the present invention, the information server stores the setting information of the mobile communication terminal transmitted from the mobile communication terminal in the storage unit, and presents the setting information of the mobile communication terminal and the setting changeable content to the information terminal. And a step of outputting change information to the mobile communication terminal when a setting information change request is received from the information terminal.

  In addition, the present invention provides a computer with a function of receiving setting information of the portable communication terminal transmitted from the portable communication terminal and storing the setting information in a storage unit, and setting information and setting changeable contents of the portable communication terminal in the information terminal. And a function for controlling to output change information to the mobile communication terminal when a setting information change request is received from the information terminal.

  In addition, the present invention provides a program for causing a computer to realize a function of displaying a setting changeable content of setting information of a mobile communication terminal presented from an information server and a function of outputting a setting information change request.

  ADVANTAGE OF THE INVENTION According to this invention, while being efficient about the operation | work with respect to inquiries, such as a provider call center, it becomes unnecessary for a user to refer to an instruction manual.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the common part in each figure.

  A case where the present invention is applied to a setting notification system related to setting of a mobile phone will be described.

  Referring to FIG. 1, the setting notification system in the present embodiment mainly includes a mobile communication terminal 100, an information server 200, and an information terminal 300. The mobile communication terminal 100, the information server 200, and the information terminal 300 are They operate under program control and are connected to each other via a communication network 400.

  The mobile communication terminal 100 is a communication device such as a mobile phone or a PDA. Further, in detail with reference to FIG. 2, the mobile communication terminal 100 includes a radio unit 101 for transmitting and receiving radio signals to and from a radio base station (not shown) via an antenna, and acquisition (photographing) of image information. A display unit 103 for displaying various information such as characters and images, an operation unit 104 including numeric keys and scroll / decision keys for inputting various information operations, and audio signal processing. A transmitting unit 106 for inputting and outputting to the voice processing unit 105 to be performed, a receiving unit 107, a speaker 108 for outputting musical sounds, notification sounds, etc., telephone directory information, transmission / reception mail information, incoming / outgoing call information, content information, A setting information change instruction is received from the memory 109 for storing program information, various settings of the mobile phone terminal, and the information server 200 via the communication network 400. A setting reception unit 110 that performs processing for changing various settings of the mobile communication terminal stored in the network 109, and a control unit that controls the telephone function, mail function, web connection (Internet connection) function, camera function, and each part of the mobile communication terminal. 111 mainly.

  The information server 200 is an information processing apparatus such as a workstation server, and includes an NW communication unit 201 that controls transmission and reception of information via the communication network 400, and user information of the mobile communication terminal 100. User information DB (Data Base) 202 that stores setting information, authentication information at the time of access, terminal information DB 203 that stores various setting items of each terminal, and the like received from the information terminal 300 via the communication network 400 It mainly includes a setting change instruction unit (control unit) 204 that receives a setting change request and outputs a setting change instruction to the mobile communication terminal.

  The information server 200 includes an operation input unit, a ROM (Read Only Memory), a RAM (Random Access Memory), a communication interface, a display unit, an HD (Hard Disk), and a CPU (Central Processing Unit). These parts are connected by a bus.

  The operation input unit includes a keyboard and a mouse, and outputs an operation signal corresponding to the operation of the keyboard and mouse to the CPU. The ROM stores a program that controls basic control of each part of the apparatus. The RAM is used as a work area for the CPU, and temporarily stores programs executed by the CPU and various data.

  The communication interface is connected to the Internet and controls data communication performed with the communication device. The display unit is a CRT (Cathode-Ray Tube) or an LCD (Liquid Crystal Display).

  The HD stores various software for controlling the own device such as an operating system.

  The information terminal 300 is an information processing apparatus such as a personal computer installed and used by a user of the mobile communication terminal 100 at home, and accesses the information server 200 via the communication network 400 to browse setting information. It has a function to output a setting information change request. The information terminal 300 may be an available information processing apparatus other than a personal computer that is installed and used at home or the like by the user of the mobile communication terminal 100.

  Next, a flow of processing for notifying setting information in the present embodiment will be described with reference to FIG.

  First, the mobile communication terminal 100 accesses and connects to the information server 200 via the communication network 400 (S301).

  Next, the information server 200 issues a setting information transmission request to the mobile communication terminal 100 via the communication network 400 (S302).

  The mobile communication terminal 100 transmits the setting information of the mobile communication terminal 100 to the information server 200 (S303).

  The information server 200 stores the setting information of the mobile communication terminal 100 so as to be viewable (S304), and then transmits a notification that the storage is completed to the information terminal 300 via the communication network 400 (S305). ). Note that information (such as an e-mail address) of the information terminal 300 is registered in advance in the information server 200 as user information.

  The notification destination may be notified to the mobile communication terminal 100 instead of the information terminal 300 based on information such as an e-mail address.

  Next, the information terminal 300 issues a setting information browsing request to the information server 200 via the communication network 400 (S306).

  The information server 200 performs authentication based on information for uniquely identifying the user, such as a user ID and password, acquired from the information terminal 300 (S307).

  When the authentication that the user is an authorized user is performed in step S307, the information server 200 transmits the setting information of the mobile communication terminal 100 to the information terminal 300 (S308).

  The information terminal 300 receives the setting information of the mobile communication terminal 100 from the information server 200 (S309). Thereby, the user can browse the setting information. At this time, the information server 200 presents the current setting content of the mobile communication terminal 100 and the changeable content based on the terminal information stored in advance. For example, in the case of setting the ring volume, the changeable range (level 0 <silence> to level 6) is presented together with the current setting content (level 4).

  When the user of the mobile communication terminal 100 confirms the setting contents via the information terminal 300 and desires to change the setting, the information terminal 300 transmits the setting information to the information server 200 via the communication network 400. A change request is issued (S310).

  The information server 200 performs authentication based on information for uniquely identifying the user, such as a user ID and password, acquired from the information terminal 300 (S311).

  When the authentication that the user is a legitimate user is made in step S311, the information server 200 transmits an instruction to change the setting information of the mobile communication terminal 100 to the mobile communication terminal 100 by e-mail, for example (S312). ).

  The mobile communication terminal 100 receives the setting information change instruction of the mobile communication terminal 100 from the information server 200, and changes the setting content by the setting reception unit 110 (S313).

  According to the above-described embodiment, it is possible to streamline operations for inquiries such as business call centers and shop window operations, and a user can set a mobile phone terminal without looking at the instruction manual.

  In addition, since the operator also uses the network, income from the generation of communication costs can be obtained.

  In addition, by browsing and changing the setting contents via the information server 200, it is possible to manage (view and change) the setting information even if it is not a specific terminal (information terminal). It can be secured.

  Furthermore, the user's setting confirmation and change processing can be facilitated by browsing, changing, and the like of the setting using the information terminal 300 having a display unit larger than that of the mobile communication terminal 100.

  The above-described embodiment is a preferred embodiment of the present invention, and various modifications can be made without departing from the gist of the present invention. For example, a process for realizing the function of each device is performed by causing each device or the like to read and execute a program for realizing the functions of the mobile communication terminal 100, the information server 200, and the information terminal 300 in the above embodiment. May be. Further, the program is transmitted to another computer system by a transmission wave via a computer-readable recording medium such as a CD-ROM or a magneto-optical disk, or via a transmission medium such as the Internet or a telephone line. Also good.

  In the above-described embodiment, the system configuration in which the mobile communication terminal 100, the information server 200, and the information terminal 300 are separately connected has been described. However, for each configuration and function in which each function is realized as one computer system. Of course, the present invention can also be applied to a configuration in which a plurality of devices are added.

It is a schematic block diagram of the setting notification system in embodiment of this invention. It is a schematic block diagram of the portable communication terminal in embodiment of this invention. It is a sequence diagram which shows the flow of the setting notification process in embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 100 Mobile communication terminal 200 Information server 201 NW communication part 202 User information DB
203 Terminal information DB
204 Setting change instruction unit 300 Information terminal 400 Communication network

Claims (6)

A storage unit for storing setting information of the mobile communication terminal transmitted from the mobile communication terminal;
A control unit that presents setting information and setting changeable contents of the mobile communication terminal to an information terminal, and controls to output change information to the mobile communication terminal when receiving a setting information change request from the information terminal When,
An information server comprising: A display unit for displaying a setting changeable content of the setting information of the mobile communication terminal presented from the information server;
An output unit for outputting a setting information change request;
An information terminal comprising: A setting notification system including a mobile communication terminal, an information server, and an information terminal connected to each other via a communication network,
The mobile communication terminal is
A wireless unit that transmits and receives setting information;
A setting change processing unit that receives the change information and changes the setting content when receiving the change information for the setting information transmitted via the wireless unit;
The information server
A storage unit for storing setting information transmitted from the mobile communication terminal;
A control unit that presents the setting information and setting changeable contents of the mobile communication terminal, and controls to output change information to the mobile communication terminal when receiving a setting information change request;
The information terminal
A display unit that displays setting changeable content presented from the information server;
An output unit for outputting a setting information change request;
A setting notification system comprising: The information server storing the setting information of the mobile communication terminal transmitted from the mobile communication terminal in the storage unit;
Presenting setting information and setting changeable contents of the mobile communication terminal to an information terminal;
When receiving a setting information change request from the information terminal, outputting the change information to the mobile communication terminal;
A setting notification method characterized by comprising: On the computer,
A function of receiving setting information of the mobile communication terminal transmitted from the mobile communication terminal and storing it in the storage unit;
A function of presenting setting information and setting changeable contents of the mobile communication terminal to an information terminal, and controlling to output change information to the mobile communication terminal when receiving a setting information change request from the information terminal; ,
A program characterized by realizing. On the computer,
A function for displaying the setting changeable contents of the setting information of the mobile communication terminal presented from the information server;
A function to output a setting information change request;
A program characterized by realizing.

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